The table below looks at the statistics for the Help Desk Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support Engineer in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Help Desk Support Engineer
Rank 580 563 573
Rank change year-on-year
-17 +10
Contract jobs requiring a Help Desk Support Engineer 26 16 18
As % of all contract IT jobs located in the UK 0.046% 0.030% 0.031%
As % of the Job Titles category 0.050% 0.033% 0.034%
Number of daily rates quoted 9 2 1
Average daily rate
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£130 £113 £115
Average daily rate % change year-on-year
+15.55% -2.17%
UK excluding London average daily rate £130 £105 £115
% change year-on-year
+23.80% -8.69%
Number of hourly rates quoted 10 12 13
Average hourly rate £17.00 £12.28 £13.00
Average hourly rate % change year-on-year
+38.49% -5.57%
UK excluding London average hourly rate £17.00 £12.28 £11.75
% change year-on-year
+38.49% +4.46%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Daily Rate Trend in the UK

Help Desk Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Hourly Rate Trend in the UK

Help Desk Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 24 £130 +8.33% 2
South East -10 13 £130 -
West Midlands -7 6 - -
London +20 5 £149 +23.75%
Reading +9 2 - -
Berkshire +9 2 - -
Cambridgeshire - - - -
Derbyshire - - - -
Devon - - - -
Hampshire - - - -
Nottinghamshire - - - -
Somerset - - - -
Staffordshire - - - -
Surrey - - - -
West Yorkshire - - - -
Wiltshire - - - -
Yorkshire - - - - 1
East Midlands - - - -
Bath - - - -
Bracknell - - - -
Camberley - - - -
Cambridge - - - -
Chesterfield - - - -
Chippenham - - - -
Cleckheaton - - - -
Fareham - - - -
Stoke-on-Trent - - - -
Nottingham - - - -
Plymouth - - - -
South West - - - -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Engineer in their job title.

1 25 (47.17%) Windows
2 22 (41.51%) MS Office
2 22 (41.51%) Microsoft
3 12 (22.64%) MS Excel
3 12 (22.64%) LAN
4 11 (20.75%) Windows 7
5 10 (18.87%) Windows XP
5 10 (18.87%) Windows Server 2003
6 9 (16.98%) Active Directory
6 9 (16.98%) Windows Server 2008
7 8 (15.09%) SLA
7 8 (15.09%) Cisco
7 8 (15.09%) Microsoft Certification
7 8 (15.09%) A+ Certification
7 8 (15.09%) MCSE
7 8 (15.09%) MCP
7 8 (15.09%) MS PowerPoint
8 6 (11.32%) Windows Vista
8 6 (11.32%) Windows Server 2012
8 6 (11.32%) Acrobat
8 6 (11.32%) MS Project
8 6 (11.32%) Windows 2000
8 6 (11.32%) MS Visio
8 6 (11.32%) WAN
8 6 (11.32%) Adobe
9 4 (7.55%) Finance
9 4 (7.55%) CCNA
9 4 (7.55%) Citrix
9 4 (7.55%) Cisco Certification
10 3 (5.66%) ITIL

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.77%) IBM Notes
1 2 (3.77%) MS Exchange
2 1 (1.89%) Lync
2 1 (1.89%) Exchange Server 2010
Applications
1 22 (41.51%) MS Office
2 12 (22.64%) MS Excel
3 8 (15.09%) MS PowerPoint
4 6 (11.32%) MS Project
4 6 (11.32%) MS Visio
4 6 (11.32%) Acrobat
Business Applications
1 2 (3.77%) Eikon
2 1 (1.89%) Cerner Millennium
Communications & Networking
1 12 (22.64%) LAN
2 6 (11.32%) WAN
3 2 (3.77%) TCP/IP
4 1 (1.89%) VPN
4 1 (1.89%) Firewall
General
1 4 (7.55%) Finance
2 2 (3.77%) Banking
Miscellaneous
1 3 (5.66%) Blackberry
2 2 (3.77%) NHS
Operating Systems
1 25 (47.17%) Windows
2 11 (20.75%) Windows 7
3 10 (18.87%) Windows XP
3 10 (18.87%) Windows Server 2003
4 9 (16.98%) Windows Server 2008
5 6 (11.32%) Windows 2000
5 6 (11.32%) Windows Vista
5 6 (11.32%) Windows Server 2012
6 1 (1.89%) Android
6 1 (1.89%) Windows 2000 Server
Processes & Methodologies
1 3 (5.66%) ITIL
2 2 (3.77%) Service Management
2 2 (3.77%) Release Management
3 1 (1.89%) Incident Management
Programming Languages
1 2 (3.77%) SQL
2 1 (1.89%) C
Qualifications
1 8 (15.09%) MCP
1 8 (15.09%) MCSE
1 8 (15.09%) Microsoft Certification
1 8 (15.09%) A+ Certification
2 4 (7.55%) CCNA
2 4 (7.55%) Cisco Certification
3 3 (5.66%) SC Cleared
3 3 (5.66%) Security Cleared
4 1 (1.89%) Degree
Quality Assurance & Compliance
1 8 (15.09%) SLA
2 1 (1.89%) ISO/IEC 27001
System Software
1 9 (16.98%) Active Directory
2 1 (1.89%) Hyper-V
Systems Management
1 2 (3.77%) SCCM
2 1 (1.89%) Cacti
2 1 (1.89%) Opsview
2 1 (1.89%) Nagios
Vendors
1 22 (41.51%) Microsoft
2 8 (15.09%) Cisco
3 6 (11.32%) Adobe
4 4 (7.55%) Citrix
5 2 (3.77%) CA
5 2 (3.77%) Lotus
5 2 (3.77%) Fidessa
5 2 (3.77%) HP
5 2 (3.77%) Reuters
5 2 (3.77%) Bloomberg
5 2 (3.77%) VMware
6 1 (1.89%) Nimsoft
6 1 (1.89%) Wyse
6 1 (1.89%) Dell
6 1 (1.89%) Sage
6 1 (1.89%) Cerner