The statistics below represent IT jobs advertised across the UK that had Help Desk Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Help Desk Support Engineer
Rank 826 881 872
Rank change year-on-year
+55 -9
Permanent jobs requiring a Help Desk Support Engineer 39 88 114
As % of all permanent IT jobs located in the UK 0.044% 0.082% 0.099%
As % of the Job Titles category 0.045% 0.085% 0.10%
Number of salaries quoted 36 79 109
Median salary £25,000 £24,000 £24,000
Median salary % change year-on-year
+4.16% -
90% offered a salary of more than £21,000 £20,000 £17,000
10% offered a salary of more than £33,750 £31,600 £30,000
UK excluding London median salary £25,000 £23,500 £22,500
% change year-on-year
+6.38% +4.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86161 103624 111063
As % of all permanent IT jobs located in the UK 96.43% 96.54% 96.63%
Number of salaries quoted 71560 86373 91858
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Help Desk Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Engineer in the job title.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 3 December 2016 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 35 £25,000 +4.16% 4
South East +60 15 £25,000 +7.52% 2
London +59 8 £21,500 -27.11%
Surrey +9 6 £25,000 -
East of England +12 5 £23,000 -2.12%
Berkshire +45 4 £25,500 +10.86% 1
Manchester -14 4 £25,000 -37.50% 2
North West -20 4 £25,000 +12.35% 2
Oxfordshire +24 3 £35,000 +59.09%
Hertfordshire +6 3 £23,000 -11.53%
West Sussex +23 2 £21,000 +5.00%
Leatherhead - 2 £25,000 -
Horsham - 2 £21,000 -
Faringdon - 2 £35,000 -
Romford - 2 £21,500 -
Slough - 2 £25,500 - 1
Cardiff - 2 £22,000 -
South Wales - 2 £22,000 -
Wales - 2 £22,000 -
Reading +30 1 £32,500 +39.78%
City of London +27 1 £37,500 +27.11%
West Yorkshire +21 1 £25,000 -
Leeds +20 1 £25,000 -
Yorkshire +9 1 £25,000 -10.71%
South West +9 1 £22,500 +12.50%
Bath +7 1 £22,500 +2.27%
Epsom +5 1 £25,000 +4.16%
Somerset +4 1 £22,500 +2.27%
Suffolk -10 1 £28,000 +12.00%
Birmingham -11 1 £26,500 +32.50%

Help Desk Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 3 December 2016, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Engineer in the job title.

1 62 (77.50%) Windows
2 51 (63.75%) Active Directory
3 47 (58.75%) Microsoft
4 36 (45.00%) MS Office
5 29 (36.25%) MS Excel
6 23 (28.75%) WAN
6 23 (28.75%) ITIL
7 20 (25.00%) MS Exchange
8 19 (23.75%) DNS
9 18 (22.50%) Firewall
9 18 (22.50%) DHCP
9 18 (22.50%) Citrix
9 18 (22.50%) Windows Server
10 15 (18.75%) LAN
10 15 (18.75%) VoIP
11 13 (16.25%) Linux
11 13 (16.25%) TCP/IP
11 13 (16.25%) Office 365
12 12 (15.00%) Cisco
12 12 (15.00%) SharePoint
13 11 (13.75%) Windows XP
13 11 (13.75%) Microsoft Certification
13 11 (13.75%) Windows 8
13 11 (13.75%) Windows 10
13 11 (13.75%) Windows 7
14 10 (12.50%) Exchange Server 2003
14 10 (12.50%) Telecoms
15 9 (11.25%) Web Services
15 9 (11.25%) Amazon AWS
15 9 (11.25%) Cloud Computing

Help Desk Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (25.00%) MS Exchange
2 12 (15.00%) SharePoint
3 10 (12.50%) Exchange Server 2003
4 4 (5.00%) Exchange Server 2010
5 2 (2.50%) Exchange Server 2007
5 2 (2.50%) Skype for Business
6 1 (1.25%) Exchange Server 2013
6 1 (1.25%) IBM Notes
6 1 (1.25%) SharePoint 2010
6 1 (1.25%) SharePoint 2013
6 1 (1.25%) Site Server
Applications
1 36 (45.00%) MS Office
2 29 (36.25%) MS Excel
3 2 (2.50%) MS Visio
4 1 (1.25%) MS PowerPoint
Business Applications
1 1 (1.25%) Dynamics CRM
1 1 (1.25%) SAP Oil and Gas
Cloud Services
1 13 (16.25%) Office 365
2 9 (11.25%) Amazon AWS
2 9 (11.25%) Cloud Computing
3 2 (2.50%) Adobe Creative Cloud
4 1 (1.25%) Azure Active Directory
4 1 (1.25%) Microsoft Azure
Communications & Networking
1 23 (28.75%) WAN
2 19 (23.75%) DNS
3 18 (22.50%) DHCP
3 18 (22.50%) Firewall
4 15 (18.75%) LAN
4 15 (18.75%) VoIP
5 13 (16.25%) TCP/IP
6 7 (8.75%) Internet
7 4 (5.00%) VPN
8 3 (3.75%) Wireless
9 2 (2.50%) Cisco IOS
9 2 (2.50%) PBX
10 1 (1.25%) ADSL
10 1 (1.25%) Kerberos
10 1 (1.25%) NAS
10 1 (1.25%) Network Security
10 1 (1.25%) Remote Desktop
10 1 (1.25%) SMTP
10 1 (1.25%) SSL
10 1 (1.25%) VLAN
Database & Business Intelligence
1 7 (8.75%) SQL Server
2 2 (2.50%) Big Data
2 2 (2.50%) Ingres
2 2 (2.50%) RDBMS
2 2 (2.50%) Relational Database
2 2 (2.50%) SQL Server 2005
2 2 (2.50%) SQL Server 2008
Development Applications
1 2 (2.50%) Visual Studio
General
1 10 (12.50%) Telecoms
2 5 (6.25%) Marketing
3 4 (5.00%) Finance
4 3 (3.75%) Manufacturing
5 2 (2.50%) Local Government
6 1 (1.25%) Banking
6 1 (1.25%) Electronics
6 1 (1.25%) Retail
Libraries, Frameworks & Software Standards
1 9 (11.25%) Web Services
2 1 (1.25%) .NET
2 1 (1.25%) HTML
Miscellaneous
1 5 (6.25%) Blackberry
2 4 (5.00%) Analytical Skills
3 3 (3.75%) Computer Science
3 3 (3.75%) iPhone
3 3 (3.75%) Mathematics
3 3 (3.75%) Video Conferencing
4 2 (2.50%) Internet of Things
4 2 (2.50%) iPad
5 1 (1.25%) CCTV
5 1 (1.25%) Data Centre
5 1 (1.25%) Driving Licence
5 1 (1.25%) PKI
5 1 (1.25%) Replication
Operating Systems
1 62 (77.50%) Windows
2 18 (22.50%) Windows Server
3 13 (16.25%) Linux
4 11 (13.75%) Windows 10
4 11 (13.75%) Windows 7
4 11 (13.75%) Windows 8
4 11 (13.75%) Windows XP
5 9 (11.25%) Windows Server 2008
6 5 (6.25%) Windows Server 2012
7 4 (5.00%) Mac OS X
7 4 (5.00%) Windows Server 2003
8 3 (3.75%) Mac OS
8 3 (3.75%) Unix
9 2 (2.50%) Windows Phone
10 1 (1.25%) Android
10 1 (1.25%) VMS
Processes & Methodologies
1 23 (28.75%) ITIL
2 4 (5.00%) E-Commerce
2 4 (5.00%) Validation
3 3 (3.75%) CRM
3 3 (3.75%) Mobile Device Management
3 3 (3.75%) Problem Management
3 3 (3.75%) WFM
4 2 (2.50%) Data Protection
4 2 (2.50%) Migration
5 1 (1.25%) Business Intelligence
5 1 (1.25%) Data Migration
5 1 (1.25%) Digital Marketing
5 1 (1.25%) ERP
5 1 (1.25%) High Availability
5 1 (1.25%) Incident Management
5 1 (1.25%) Line Management
5 1 (1.25%) Network Monitoring
5 1 (1.25%) Programme Management
5 1 (1.25%) Service Management
5 1 (1.25%) Web Development
Programming Languages
1 7 (8.75%) SQL
2 1 (1.25%) C
2 1 (1.25%) Java
2 1 (1.25%) JavaScript
2 1 (1.25%) VB
Qualifications
1 11 (13.75%) Microsoft Certification
2 6 (7.50%) Degree
3 5 (6.25%) MCSE
4 4 (5.00%) MCSA
4 4 (5.00%) MCTS
5 3 (3.75%) MCP
6 2 (2.50%) Security Cleared
7 1 (1.25%) A+ Certification
7 1 (1.25%) CCNA
7 1 (1.25%) Cisco Certification
7 1 (1.25%) DBS Check
7 1 (1.25%) HNC
7 1 (1.25%) MCDST
7 1 (1.25%) MCITP
7 1 (1.25%) Network+ Certification
7 1 (1.25%) SC Cleared
Quality Assurance & Compliance
1 7 (8.75%) SLA
2 1 (1.25%) COBIT
System Software
1 51 (63.75%) Active Directory
2 4 (5.00%) Hyper-V
2 4 (5.00%) XenApp
3 3 (3.75%) VMware Infrastructure
4 2 (2.50%) Terminal Services
Systems Management
1 3 (3.75%) Backup Exec
2 2 (2.50%) Casper Suite
3 1 (1.25%) Microsoft Data Protection Manager
3 1 (1.25%) Nagios
3 1 (1.25%) SCCM
3 1 (1.25%) SCOM
Vendors
1 47 (58.75%) Microsoft
2 18 (22.50%) Citrix
3 12 (15.00%) Cisco
4 6 (7.50%) VMware
5 3 (3.75%) Apple
5 3 (3.75%) Dell
5 3 (3.75%) IBM
5 3 (3.75%) Veeam
6 2 (2.50%) Adobe
6 2 (2.50%) HP
6 2 (2.50%) Juniper
6 2 (2.50%) Kaspersky
6 2 (2.50%) Xerox
7 1 (1.25%) Avaya
7 1 (1.25%) CheckPoint
7 1 (1.25%) Fortinet
7 1 (1.25%) Mitel
7 1 (1.25%) Sage
7 1 (1.25%) SAP
7 1 (1.25%) ServiceNow
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Networking People
Salary: £22000 - £28000 per annum + On Call + Benefits
Posted: 3 days ago
Slough, Berkshire
Square One Resources
Salary: From £23,000 to £28,000 per annum
Posted: 4 days ago
Milton Keynes
Recruitment Genius Ltd
Salary: £20000 - £26000 per annum
Posted: 18 days ago