The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Help Desk Support Engineer
Rank 876 870 822
Rank change year-on-year
-6 -48
Permanent jobs requiring a Help Desk Support Engineer 39 62 69
As % of all permanent IT jobs located in the UK 0.036% 0.053% 0.063%
As % of the Job Titles category 0.038% 0.056% 0.067%
Number of salaries quoted 33 62 64
Average salary £22,500 £23,250 £22,500
Average salary % change year-on-year
-3.22% +3.33%
90% offered a salary of more than £18,500 £18,000 £18,000
10% offered a salary of more than £27,500 £29,400 £25,000
UK excluding London average salary £22,500 £23,000 £22,500
% change year-on-year
-2.17% +2.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103370 110694 102634
As % of all permanent IT jobs located in the UK 94.33% 94.52% 94.35%
Number of salaries quoted 85496 90365 85012
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 30 July 2015 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 24 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 39 £22,500 -3.22% 1
London +28 10 £22,750 -19.46%
North West +7 10 £18,500 -32.11%
South East +3 10 £25,500 +21.42%
East of England +13 8 £22,750 +5.81%
Hertfordshire - 7 £22,500 -
Blackpool - 6 £18,500 -
Lancashire - 6 £18,500 -
Berkshire +7 5 £25,500 +25.92%
Hemel Hempstead - 5 £22,500 -
Surrey +18 4 £25,000 +9.89%
Manchester +15 4 - -
Reading -3 3 £27,500 +25.00%
Epsom - 2 £23,750 -
Windsor - 2 £23,750 -
City of London +35 1 £31,000 +37.77%
West Yorkshire +1 1 - -
Yorkshire -1 1 - -
Bedfordshire - 1 £24,000 -
Walton-on-Thames - 1 £30,000 -
Leatherhead - 1 - -
Leeds - 1 - -
Dunstable - 1 £24,000 -
Kent - 1 £28,000 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 57 (83.82%) Windows
2 54 (79.41%) Active Directory
3 42 (61.76%) Microsoft
4 30 (44.12%) MS Excel
5 27 (39.71%) MS Office
6 26 (38.24%) Windows 7
7 23 (33.82%) Windows XP
8 17 (25.00%) TCP/IP
9 16 (23.53%) Microsoft Certification
10 15 (22.06%) MCSA
11 14 (20.59%) DNS
11 14 (20.59%) MCP
12 13 (19.12%) MS Exchange
12 13 (19.12%) Windows Server 2003
12 13 (19.12%) Windows Server 2008
12 13 (19.12%) Windows 8
12 13 (19.12%) Windows Server 2012
13 12 (17.65%) ITIL
13 12 (17.65%) Citrix
14 11 (16.18%) DHCP
14 11 (16.18%) Hyper-V
15 10 (14.71%) MCITP
15 10 (14.71%) SLA
15 10 (14.71%) WAN
16 9 (13.24%) VMware
16 9 (13.24%) Exchange Server 2010
17 8 (11.76%) Exchange Server 2007
17 8 (11.76%) VPN
18 7 (10.29%) Cisco
18 7 (10.29%) LAN

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (19.12%) MS Exchange
2 9 (13.24%) Exchange Server 2010
3 8 (11.76%) Exchange Server 2007
4 1 (1.47%) Exchange Server 2013
4 1 (1.47%) Blackberry Enterprise Server
4 1 (1.47%) IIS
4 1 (1.47%) SharePoint
Applications
1 30 (44.12%) MS Excel
2 27 (39.71%) MS Office
Cloud Services
1 4 (5.88%) Office 365
2 2 (2.94%) SaaS
3 1 (1.47%) Microsoft Azure
Communications & Networking
1 17 (25.00%) TCP/IP
2 14 (20.59%) DNS
3 11 (16.18%) DHCP
4 10 (14.71%) WAN
5 8 (11.76%) VPN
6 7 (10.29%) LAN
6 7 (10.29%) VoIP
6 7 (10.29%) Wireless
7 5 (7.35%) Firewall
8 3 (4.41%) Internet
8 3 (4.41%) IP Telephony
9 2 (2.94%) VLAN
9 2 (2.94%) SAN
9 2 (2.94%) PABX
10 1 (1.47%) Ethernet
10 1 (1.47%) Network Security
10 1 (1.47%) Wi-Fi
General
1 3 (4.41%) Telecoms
2 2 (2.94%) Finance
2 2 (2.94%) Marketing
3 1 (1.47%) Manufacturing
3 1 (1.47%) Banking
Libraries, Frameworks & Software Standards
1 1 (1.47%) .NET
1 1 (1.47%) ASP.NET
Miscellaneous
1 5 (7.35%) iPhone
2 4 (5.88%) Blackberry
2 4 (5.88%) iPad
2 4 (5.88%) Analytical Skills
3 2 (2.94%) Data Centre
3 2 (2.94%) New Media
3 2 (2.94%) Enterprise Software
3 2 (2.94%) PDA
3 2 (2.94%) Video Conferencing
4 1 (1.47%) Thin Client
4 1 (1.47%) Social Media
4 1 (1.47%) Computer Science
4 1 (1.47%) Fat Client
4 1 (1.47%) Management Information System
4 1 (1.47%) Digital Media
Operating Systems
1 57 (83.82%) Windows
2 26 (38.24%) Windows 7
3 23 (33.82%) Windows XP
4 13 (19.12%) Windows Server 2003
4 13 (19.12%) Windows Server 2008
4 13 (19.12%) Windows 8
4 13 (19.12%) Windows Server 2012
5 7 (10.29%) Windows Vista
6 5 (7.35%) Android
7 4 (5.88%) Mac OS X
7 4 (5.88%) Apple iOS
8 3 (4.41%) Linux
9 2 (2.94%) Red Hat Enterprise Linux
10 1 (1.47%) UNIX
Processes & Methodologies
1 12 (17.65%) ITIL
2 5 (7.35%) Software Testing
2 5 (7.35%) Incident Management
2 5 (7.35%) Security Testing
2 5 (7.35%) Information Assurance
3 4 (5.88%) CRM
4 2 (2.94%) Mentoring
4 2 (2.94%) Product Management
4 2 (2.94%) Online Marketing
5 1 (1.47%) Waterfall
5 1 (1.47%) Mobile Device Management
5 1 (1.47%) Android Development
5 1 (1.47%) Kalman Filter
5 1 (1.47%) Line Management
5 1 (1.47%) E-Commerce
5 1 (1.47%) Project Management
5 1 (1.47%) Service Management
Programming Languages
1 1 (1.47%) SQL
Qualifications
1 16 (23.53%) Microsoft Certification
2 15 (22.06%) MCSA
3 14 (20.59%) MCP
4 10 (14.71%) MCITP
5 5 (7.35%) Degree
5 5 (7.35%) ITIL Certification
5 5 (7.35%) MCTS
6 4 (5.88%) CCNA
6 4 (5.88%) Cisco Certification
7 3 (4.41%) MCSE
8 2 (2.94%) A+ Certification
Quality Assurance & Compliance
1 10 (14.71%) SLA
2 1 (1.47%) QA
System Software
1 54 (79.41%) Active Directory
2 11 (16.18%) Hyper-V
3 4 (5.88%) VMware Infrastructure
4 1 (1.47%) Firmware
Systems Management
1 6 (8.82%) SCCM
2 1 (1.47%) AirWatch
2 1 (1.47%) DameWare
Vendors
1 42 (61.76%) Microsoft
2 12 (17.65%) Citrix
3 9 (13.24%) VMware
4 7 (10.29%) Cisco
5 5 (7.35%) Apple
6 4 (5.88%) ServiceNow
7 3 (4.41%) HP
8 2 (2.94%) Red Hat
8 2 (2.94%) Symantec
8 2 (2.94%) Polycom
9 1 (1.47%) ProCurve
9 1 (1.47%) MobileIron
9 1 (1.47%) McAfee
9 1 (1.47%) SonicWALL
9 1 (1.47%) Sage
9 1 (1.47%) Reuters
9 1 (1.47%) Bloomberg
9 1 (1.47%) Avaya
9 1 (1.47%) Dell
9 1 (1.47%) Fidessa