The statistics below represent IT jobs advertised across the UK that had Help Desk Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Help Desk Support Engineer
Rank 866 874 905
Rank change year-on-year
+8 +31
Permanent jobs requiring a Help Desk Support Engineer 78 99 106
As % of all permanent IT jobs located in the UK 0.076% 0.090% 0.088%
As % of the Job Titles category 0.079% 0.093% 0.091%
Number of salaries quoted 71 93 93
Median salary £25,000 £23,579 £22,500
Median salary % change year-on-year
+6.02% +4.79%
90% offered a salary of more than £20,000 £19,100 £19,000
10% offered a salary of more than £35,000 £28,400 £30,000
UK excluding London median salary £23,000 £23,000 £22,000
% change year-on-year
- +4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99004 106428 116772
As % of all permanent IT jobs located in the UK 96.24% 96.46% 96.44%
Number of salaries quoted 83229 86820 94728
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Engineer in the job title.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 3 May 2016 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 71 £25,000 +6.02% 6
South East +6 31 £24,000 +1.78% 3
London -3 23 £31,500 +31.25% 2
Surrey +8 10 £35,000 +55.55%
Berkshire +12 7 £25,000 +6.02%
West Sussex +1 6 £22,000 +7.31%
East of England +8 5 £23,000 +2.22%
Hertfordshire +18 4 £23,000 -
Scotland - 4 £21,000 -
North East - 4 £27,500 -
Newcastle upon Tyne - 4 £27,500 -
Tyne and Wear - 4 £27,500 -
East Midlands +13 3 £20,250 -7.95%
South West +11 3 £16,500 -22.35% 1
Hampshire +11 3 £20,000 -31.62%
Nottingham +11 3 £20,250 -7.95%
Nottinghamshire +4 3 £20,250 -7.95%
Somerset +1 3 £16,500 -22.35%
Taunton - 3 £16,500 -
Bracknell - 3 £25,000 -
North Lanarkshire - 3 - -
Bellshill - 3 - -
Buckinghamshire +17 2 £31,000 +37.77%
West Yorkshire +16 2 £21,250 +1.19%
Yorkshire +9 2 £21,250 +1.19%
Oxfordshire -21 2 £22,500 +18.42% 2
Cardiff - 2 £25,250 -
South Wales - 2 £25,250 -
Farnborough - 2 £18,500 -
Wokingham - 2 £25,000 -

Help Desk Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 3 May 2016, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Engineer in the job title.

1 101 (70.14%) Windows
2 91 (63.19%) Active Directory
3 78 (54.17%) Microsoft
4 57 (39.58%) MS Excel
5 56 (38.89%) Windows 7
6 44 (30.56%) TCP/IP
7 41 (28.47%) Citrix
8 37 (25.69%) DNS
8 37 (25.69%) MS Office
9 32 (22.22%) MS Exchange
10 31 (21.53%) WAN
11 30 (20.83%) VMware
12 29 (20.14%) LAN
13 26 (18.06%) Windows Server
13 26 (18.06%) DHCP
13 26 (18.06%) Windows Server 2008
14 25 (17.36%) SCCM
15 23 (15.97%) Degree
15 23 (15.97%) VMware Infrastructure
16 22 (15.28%) Windows Server 2012
16 22 (15.28%) ITIL
17 19 (13.19%) XenApp
18 18 (12.50%) Windows 8
18 18 (12.50%) Finance
19 17 (11.81%) Microsoft Certification
20 16 (11.11%) CCNA
20 16 (11.11%) Cisco Certification
21 15 (10.42%) Blackberry
21 15 (10.42%) Cisco
21 15 (10.42%) Banking

Help Desk Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (22.22%) MS Exchange
2 12 (8.33%) SharePoint
3 8 (5.56%) Skype for Business
4 7 (4.86%) Exchange Server 2010
5 5 (3.47%) Blackberry Enterprise Server
6 4 (2.78%) Exchange Server 2007
7 2 (1.39%) Exchange Server 2003
7 2 (1.39%) Exchange Server 2013
7 2 (1.39%) SharePoint 2010
8 1 (0.69%) IBM Notes
8 1 (0.69%) IIS
Applications
1 57 (39.58%) MS Excel
2 37 (25.69%) MS Office
3 7 (4.86%) MS PowerPoint
4 2 (1.39%) InfoPath
4 2 (1.39%) MS Visio
Business Applications
1 7 (4.86%) Dynamics CRM
2 2 (1.39%) Oracle Applications
Cloud Services
1 13 (9.03%) Office 365
2 3 (2.08%) Dropbox
3 2 (1.39%) Google Apps
4 1 (0.69%) Amazon AWS
4 1 (0.69%) IaaS
4 1 (0.69%) Microsoft Azure
Communications & Networking
1 44 (30.56%) TCP/IP
2 37 (25.69%) DNS
3 31 (21.53%) WAN
4 29 (20.14%) LAN
5 26 (18.06%) DHCP
6 14 (9.72%) Firewall
7 11 (7.64%) VoIP
8 6 (4.17%) Internet
9 4 (2.78%) Network Security
9 4 (2.78%) VPN
10 2 (1.39%) ADSL
10 2 (1.39%) IP Telephony
10 2 (1.39%) NAS
10 2 (1.39%) SAN
10 2 (1.39%) SMTP
10 2 (1.39%) Wireless
11 1 (0.69%) Skype
11 1 (0.69%) Wi-Fi
Database & Business Intelligence
1 3 (2.08%) SQL Server
2 1 (0.69%) SQL Server 2008
General
1 18 (12.50%) Finance
2 15 (10.42%) Banking
3 5 (3.47%) Telecoms
4 4 (2.78%) Front Office
5 2 (1.39%) Legal
6 1 (0.69%) French Language
6 1 (0.69%) Law
Libraries, Frameworks & Software Standards
1 4 (2.78%) .NET
Miscellaneous
1 15 (10.42%) Blackberry
2 14 (9.72%) Computer Science
3 12 (8.33%) Fat Client
3 12 (8.33%) Thin Client
4 11 (7.64%) Analytical Skills
5 8 (5.56%) iPhone
6 7 (4.86%) Driving Licence
7 5 (3.47%) Video Conferencing
8 4 (2.78%) Data Centre
8 4 (2.78%) Hedge funds
9 2 (1.39%) Client/Server
9 2 (1.39%) iPad
9 2 (1.39%) Social Media
10 1 (0.69%) CCTV
10 1 (0.69%) CMDB
10 1 (0.69%) PDA
Operating Systems
1 101 (70.14%) Windows
2 56 (38.89%) Windows 7
3 26 (18.06%) Windows Server
3 26 (18.06%) Windows Server 2008
4 22 (15.28%) Windows Server 2012
5 18 (12.50%) Windows 8
6 11 (7.64%) Windows XP
7 10 (6.94%) Android
8 9 (6.25%) Linux
9 8 (5.56%) Mac OS X
10 7 (4.86%) Windows 10
11 4 (2.78%) Apple iOS
12 3 (2.08%) Red Hat Enterprise Linux
12 3 (2.08%) Windows Server 2003
13 2 (1.39%) AIX
13 2 (1.39%) CentOS
13 2 (1.39%) Debian
13 2 (1.39%) Mac OS
13 2 (1.39%) Ubuntu
14 1 (0.69%) Kali Linux
Processes & Methodologies
1 22 (15.28%) ITIL
2 12 (8.33%) Business Intelligence
3 10 (6.94%) CRM
4 6 (4.17%) High Availability
4 6 (4.17%) Incident Management
4 6 (4.17%) Mobile Device Management
4 6 (4.17%) Project Planning
5 5 (3.47%) Service Management
6 4 (2.78%) Cybersecurity
6 4 (2.78%) Mentoring
7 3 (2.08%) Root Cause Analysis
7 3 (2.08%) Service Delivery
8 2 (1.39%) Asset Management
8 2 (1.39%) Information Security
8 2 (1.39%) ITSM
8 2 (1.39%) Logistics
8 2 (1.39%) Migration
8 2 (1.39%) Project Management
9 1 (0.69%) Agile Software Development
9 1 (0.69%) Knowledge Management
Programming Languages
1 14 (9.72%) SQL
2 1 (0.69%) Java
2 1 (0.69%) VB
Qualifications
1 23 (15.97%) Degree
2 17 (11.81%) Microsoft Certification
3 16 (11.11%) CCNA
3 16 (11.11%) Cisco Certification
4 11 (7.64%) Citrix Certification
5 9 (6.25%) MCTS
6 8 (5.56%) MCSA
6 8 (5.56%) MCSE
7 6 (4.17%) HNC
8 4 (2.78%) SC Cleared
8 4 (2.78%) Security Cleared
9 3 (2.08%) JNCIS
9 3 (2.08%) MCP
10 2 (1.39%) HND
10 2 (1.39%) ITIL Foundation Certificate
10 2 (1.39%) MCITP
11 1 (0.69%) ITIL Certification
11 1 (0.69%) MCDST
11 1 (0.69%) NVQ Level 3
11 1 (0.69%) NVQ Level 4
Quality Assurance & Compliance
1 12 (8.33%) SLA
2 2 (1.39%) QA
System Software
1 91 (63.19%) Active Directory
2 23 (15.97%) VMware Infrastructure
3 19 (13.19%) XenApp
4 10 (6.94%) Hyper-V
5 7 (4.86%) XenDesktop
6 6 (4.17%) Citrix Presentation Server
7 5 (3.47%) Terminal Services
8 1 (0.69%) Microsoft App-V
Systems Management
1 25 (17.36%) SCCM
2 6 (4.17%) Microsoft Data Protection Manager
2 6 (4.17%) SCOM
3 2 (1.39%) HP Data Protector
3 2 (1.39%) Tivoli
3 2 (1.39%) Tivoli Storage Manager
4 1 (0.69%) SCSM
4 1 (0.69%) SCVMM
4 1 (0.69%) ThinApp
Vendors
1 78 (54.17%) Microsoft
2 41 (28.47%) Citrix
3 30 (20.83%) VMware
4 15 (10.42%) Cisco
5 6 (4.17%) Apple
6 4 (2.78%) Bloomberg
6 4 (2.78%) CheckPoint
6 4 (2.78%) Palo Alto
6 4 (2.78%) Reuters
7 3 (2.08%) HP
7 3 (2.08%) Juniper
7 3 (2.08%) Red Hat
8 2 (1.39%) Google
8 2 (1.39%) Oracle
8 2 (1.39%) Polycom
8 2 (1.39%) ThinPrint
8 2 (1.39%) Wyse
9 1 (0.69%) Canon
9 1 (0.69%) SAP
9 1 (0.69%) SolarWinds
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