The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Help Desk Support Engineer
Rank 830 836 858
Rank change year-on-year
+6 +22
Permanent jobs requiring a Help Desk Support Engineer 36 39 28
As % of all permanent IT jobs located in the UK 0.035% 0.037% 0.025%
As % of the Job Titles category 0.036% 0.040% 0.027%
Number of salaries quoted 36 39 22
Average salary £25,000 £22,500 £22,500
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £19,000 £19,000 £19,600
10% offered a salary of more than £30,000 £26,400 £30,000
UK excluding London average salary £24,000 £22,000 £22,500
% change year-on-year
+9.09% -2.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 29 January 2015 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 33 £25,000 +11.11% 6
South East -18 13 £25,000 +13.63% 1
London 0 11 £30,000 +7.14% 2
Hampshire -24 6 £25,000 - 1
Farnborough - 5 £25,000 - 1
Chippenham -3 4 £24,000 -2.04%
Wiltshire -8 4 £24,000 -2.04%
South West -16 4 £24,000 -2.04%
West Sussex - 4 £19,000 -
Crawley - 4 £19,000 -
Reading -8 2 £25,500 +34.21%
East of England -11 2 £24,500 +8.88%
West Midlands -12 2 £20,250 -7.95%
Berkshire -12 2 £25,500 +34.21%
East Midlands +11 1 £18,000 +2.85%
Cambridgeshire -7 1 £25,000 +9.89%
Derbyshire - 1 £18,000 -
Leicestershire - 1 £18,000 -
Suffolk - 1 £24,000 -
Surrey - 1 £27,500 -
Cwmbran - 1 £25,000 -
Derby - 1 £18,000 -
Felixstowe - 1 £24,000 -
Coventry - 1 £20,500 -
Basingstoke - 1 £17,000 -
Birmingham - 1 £20,000 -
Camberley - 1 £27,500 -
Loughborough - 1 £18,000 -
Wales - 1 £25,000 -
South Wales - 1 £25,000 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 68 (89.47%) Windows
2 44 (57.89%) Microsoft
3 42 (55.26%) Active Directory
4 30 (39.47%) Windows Server 2003
4 30 (39.47%) MS Excel
5 29 (38.16%) Windows Server 2012
6 27 (35.53%) Windows Server 2008
7 25 (32.89%) MS Office
8 24 (31.58%) Windows 7
9 19 (25.00%) MS Exchange
10 18 (23.68%) SQL Server
10 18 (23.68%) VMware
10 18 (23.68%) Firewall
11 17 (22.37%) Windows XP
12 15 (19.74%) Degree
12 15 (19.74%) Windows 8
13 13 (17.11%) Windows Vista
13 13 (17.11%) TCP/IP
13 13 (17.11%) DNS
13 13 (17.11%) Microsoft Certification
14 11 (14.47%) SLA
14 11 (14.47%) Cisco
14 11 (14.47%) Hyper-V
15 9 (11.84%) WAN
15 9 (11.84%) ITIL
15 9 (11.84%) MCP
16 8 (10.53%) MCSE
16 8 (10.53%) VPN
16 8 (10.53%) DHCP
16 8 (10.53%) VMware Infrastructure

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (25.00%) MS Exchange
2 7 (9.21%) Exchange Server 2007
2 7 (9.21%) Exchange Server 2003
3 3 (3.95%) Exchange Server 2013
3 3 (3.95%) SharePoint
4 2 (2.63%) Lync
4 2 (2.63%) Exchange Server 2010
5 1 (1.32%) SharePoint 2013
5 1 (1.32%) IIS
Applications
1 30 (39.47%) MS Excel
2 25 (32.89%) MS Office
3 7 (9.21%) MS PowerPoint
4 1 (1.32%) Acrobat
4 1 (1.32%) MS Project
4 1 (1.32%) MS Visio
Business Applications
1 1 (1.32%) Dynamics CRM
Cloud Services
1 3 (3.95%) Office 365
2 1 (1.32%) Google Apps
Communications & Networking
1 18 (23.68%) Firewall
2 13 (17.11%) TCP/IP
2 13 (17.11%) DNS
3 9 (11.84%) WAN
4 8 (10.53%) VPN
4 8 (10.53%) DHCP
5 7 (9.21%) LAN
6 5 (6.58%) Wireless
7 4 (5.26%) Wi-Fi
8 3 (3.95%) VoIP
9 2 (2.63%) ADSL
9 2 (2.63%) ISDN
9 2 (2.63%) SAN
9 2 (2.63%) NAS
10 1 (1.32%) PBX
Database & Business Intelligence
1 18 (23.68%) SQL Server
2 2 (2.63%) SQL Server 2000
3 1 (1.32%) FileMaker
General
1 6 (7.89%) Telecoms
2 1 (1.32%) Legal
Libraries, Frameworks & Software Standards
1 5 (6.58%) HTML
Miscellaneous
1 6 (7.89%) Blackberry
2 5 (6.58%) Mathematics
2 5 (6.58%) Client/Server
3 3 (3.95%) Analytical Skills
4 1 (1.32%) Kindle
4 1 (1.32%) Video Conferencing
4 1 (1.32%) SecurID
4 1 (1.32%) Management Information System
Operating Systems
1 68 (89.47%) Windows
2 30 (39.47%) Windows Server 2003
3 29 (38.16%) Windows Server 2012
4 27 (35.53%) Windows Server 2008
5 24 (31.58%) Windows 7
6 17 (22.37%) Windows XP
7 15 (19.74%) Windows 8
8 13 (17.11%) Windows Vista
9 5 (6.58%) Windows 2000 Server
9 5 (6.58%) Linux
9 5 (6.58%) Windows 2000
10 1 (1.32%) Apple iOS
10 1 (1.32%) Mac OS X Server
10 1 (1.32%) CentOS
10 1 (1.32%) Red Hat Enterprise Linux
10 1 (1.32%) Ubuntu
10 1 (1.32%) SUSE
10 1 (1.32%) Debian
10 1 (1.32%) Mac OS X
Processes & Methodologies
1 9 (11.84%) ITIL
2 7 (9.21%) Service Management
2 7 (9.21%) CRM
2 7 (9.21%) Change Control
3 6 (7.89%) Risk Management
4 5 (6.58%) Disaster Recovery
5 3 (3.95%) SIEM
5 3 (3.95%) Mobile Device Management
5 3 (3.95%) Kalman Filter
5 3 (3.95%) Service Delivery
6 2 (2.63%) Mentoring
7 1 (1.32%) Software Licensing
7 1 (1.32%) Information Assurance
7 1 (1.32%) Incident Management
7 1 (1.32%) Information Security
7 1 (1.32%) Practice Management
7 1 (1.32%) Migration
7 1 (1.32%) ITSM
7 1 (1.32%) ERP
7 1 (1.32%) B2B
Programming Languages
1 5 (6.58%) PowerShell
2 4 (5.26%) Java
2 4 (5.26%) JavaScript
3 2 (2.63%) SQL
Qualifications
1 15 (19.74%) Degree
2 13 (17.11%) Microsoft Certification
3 9 (11.84%) MCP
4 8 (10.53%) MCSE
5 6 (7.89%) HND
6 4 (5.26%) MCSA
6 4 (5.26%) ITIL Certification
7 3 (3.95%) CCSA
7 3 (3.95%) MCITP
7 3 (3.95%) CISSP
7 3 (3.95%) Cisco Certification
8 2 (2.63%) CCNA
8 2 (2.63%) VMware Certified Professional (VCP)
8 2 (2.63%) SC Cleared
8 2 (2.63%) Security Cleared
8 2 (2.63%) ITIL Foundation Certificate
9 1 (1.32%) CCENT
9 1 (1.32%) MCTS
Quality Assurance & Compliance
1 11 (14.47%) SLA
2 3 (3.95%) ISO/IEC 27001
2 3 (3.95%) Sarbanes-Oxley
3 1 (1.32%) ISO 9001
System Software
1 42 (55.26%) Active Directory
2 11 (14.47%) Hyper-V
3 8 (10.53%) VMware Infrastructure
4 2 (2.63%) XenApp
5 1 (1.32%) vSphere
5 1 (1.32%) Terminal Server
Systems Management
1 1 (1.32%) McAfee ePO
Vendors
1 44 (57.89%) Microsoft
2 18 (23.68%) VMware
3 11 (14.47%) Cisco
4 7 (9.21%) Apple
5 5 (6.58%) Citrix
6 4 (5.26%) Oracle
6 4 (5.26%) SAP
7 2 (2.63%) McAfee
7 2 (2.63%) MobileIron
8 1 (1.32%) Bomgar
8 1 (1.32%) WatchGuard
8 1 (1.32%) Google
8 1 (1.32%) LANDesk
8 1 (1.32%) Mitel
8 1 (1.32%) HP
8 1 (1.32%) Adobe
8 1 (1.32%) Red Hat
8 1 (1.32%) CheckPoint
8 1 (1.32%) Remedy
8 1 (1.32%) Clearswift
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Posted: 2 hours ago
Middlewich, Cheshire
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Salary: up to £21,000 + Benefits
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