The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Help Desk Support Engineer
Rank 860 867 871
Rank change year-on-year
+7 +4
Permanent jobs requiring a Help Desk Support Engineer 70 88 83
As % of all permanent IT jobs located in the UK 0.070% 0.084% 0.079%
As % of the Job Titles category 0.073% 0.087% 0.082%
Number of salaries quoted 59 84 78
Average salary £23,000 £24,000 £22,500
Average salary % change year-on-year
-4.16% +6.66%
90% offered a salary of more than £20,000 £19,400 £19,700
10% offered a salary of more than £35,000 £30,900 £25,300
UK excluding London average salary £22,500 £23,500 £22,500
% change year-on-year
-4.25% +4.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
96369 101236 101631
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.28%
Number of salaries quoted 80844 83884 81689
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 13 February 2016 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 66 £23,000 -4.16% 10
London +19 24 £31,000 +16.98% 2
South East -15 23 £22,750 -5.20% 4
Surrey +4 9 £22,500 -4.25%
East of England +3 7 £22,500 +4.65% 1
Berkshire +6 6 £24,250 -3.00%
Thames Ditton - 6 £22,500 -
South West -5 5 £17,000 +17.24%
Hertfordshire - 4 £22,500 - 1
Oxfordshire - 4 £23,000 - 3
Hampshire +14 3 £18,500 -24.48%
Essex +2 3 £22,500 +12.50%
Scotland -1 3 - - 1
West Midlands -20 3 - -
Farnborough -21 3 £18,500 -26.00%
Taunton - 3 £16,500 -
Somerset - 3 £16,500 -
Leamington Spa - 3 - -
Warwickshire - 3 - -
North Lanarkshire - 3 - - 1
Bellshill - 3 - - 1
North West +34 2 £31,250 +42.04%
Wiltshire +1 2 £20,500 -14.58%
Woking 0 2 £28,500 +21.27%
Reading 0 2 £23,250 -7.00%
Slough - 2 £23,750 -
Uxbridge - 2 £26,000 -
Bracknell - 2 £25,000 -
Letchworth - 2 £22,500 -
Corsham - 2 £20,500 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 107 (68.59%) Windows
2 100 (64.10%) Active Directory
3 94 (60.26%) Microsoft
4 50 (32.05%) Windows 7
5 49 (31.41%) MS Excel
6 44 (28.21%) Windows Server
7 42 (26.92%) MS Exchange
8 39 (25.00%) VMware
9 33 (21.15%) Degree
9 33 (21.15%) MS Office
10 32 (20.51%) TCP/IP
10 32 (20.51%) Microsoft Certification
11 31 (19.87%) Office 365
11 31 (19.87%) VMware Infrastructure
12 29 (18.59%) Citrix
13 28 (17.95%) DNS
13 28 (17.95%) ITIL
13 28 (17.95%) Windows Server 2008
13 28 (17.95%) Windows 8
14 25 (16.03%) Windows Server 2012
15 24 (15.38%) Cisco
16 20 (12.82%) Blackberry
16 20 (12.82%) Firewall
17 18 (11.54%) Finance
17 18 (11.54%) SLA
18 17 (10.90%) Hyper-V
18 17 (10.90%) DHCP
18 17 (10.90%) LAN
18 17 (10.90%) Windows XP
19 16 (10.26%) Driving Licence

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (26.92%) MS Exchange
2 12 (7.69%) SharePoint
3 10 (6.41%) Exchange Server 2010
4 7 (4.49%) Blackberry Enterprise Server
4 7 (4.49%) Skype for Business
5 6 (3.85%) Exchange Server 2007
6 4 (2.56%) Exchange Server 2003
6 4 (2.56%) Exchange Server 2013
7 3 (1.92%) SharePoint 2010
8 2 (1.28%) IIS
Applications
1 49 (31.41%) MS Excel
2 33 (21.15%) MS Office
3 5 (3.21%) MS Visio
4 1 (0.64%) MS PowerPoint
Business Applications
1 8 (5.13%) Dynamics CRM
Cloud Services
1 31 (19.87%) Office 365
2 12 (7.69%) Google Apps
3 4 (2.56%) Amazon AWS
3 4 (2.56%) Amazon S3
3 4 (2.56%) Microsoft Azure
4 3 (1.92%) Dropbox
5 1 (0.64%) Mimecast
Communications & Networking
1 32 (20.51%) TCP/IP
2 28 (17.95%) DNS
3 20 (12.82%) Firewall
4 17 (10.90%) DHCP
4 17 (10.90%) LAN
5 16 (10.26%) WAN
6 15 (9.62%) VPN
7 9 (5.77%) VoIP
7 9 (5.77%) Wi-Fi
8 5 (3.21%) Internet
8 5 (3.21%) IP Telephony
8 5 (3.21%) Network Security
8 5 (3.21%) SAN
9 4 (2.56%) NAS
9 4 (2.56%) Remote Desktop
9 4 (2.56%) Structured Cabling
9 4 (2.56%) Wireless
10 2 (1.28%) IPv4
11 1 (0.64%) ADSL
11 1 (0.64%) MPLS
Database & Business Intelligence
1 11 (7.05%) SQL Server
2 3 (1.92%) SQL Server Integration Services
3 1 (0.64%) SQL Server 2008
General
1 18 (11.54%) Finance
2 9 (5.77%) Banking
3 8 (5.13%) Retail
4 4 (2.56%) Front Office
4 4 (2.56%) Legal
4 4 (2.56%) Telecoms
5 3 (1.92%) Law
Libraries, Frameworks & Software Standards
1 4 (2.56%) .NET
Miscellaneous
1 20 (12.82%) Blackberry
2 16 (10.26%) Computer Science
2 16 (10.26%) Driving Licence
3 9 (5.77%) Data Centre
4 7 (4.49%) iPhone
5 6 (3.85%) Fat Client
5 6 (3.85%) Thin Client
5 6 (3.85%) Video Conferencing
6 5 (3.21%) Analytical Skills
7 4 (2.56%) Hedge funds
7 4 (2.56%) iPad
8 2 (1.28%) Social Media
9 1 (0.64%) CMDB
Operating Systems
1 107 (68.59%) Windows
2 50 (32.05%) Windows 7
3 44 (28.21%) Windows Server
4 28 (17.95%) Windows 8
4 28 (17.95%) Windows Server 2008
5 25 (16.03%) Windows Server 2012
6 17 (10.90%) Windows XP
7 15 (9.62%) Windows Server 2003
8 12 (7.69%) Mac OS X
9 11 (7.05%) Android
10 6 (3.85%) Linux
11 5 (3.21%) Apple iOS
11 5 (3.21%) Windows 10
11 5 (3.21%) Windows Vista
12 4 (2.56%) Mac OS
12 4 (2.56%) Windows 2000
13 3 (1.92%) Red Hat Enterprise Linux
14 2 (1.28%) CentOS
14 2 (1.28%) Debian
14 2 (1.28%) Ubuntu
Processes & Methodologies
1 28 (17.95%) ITIL
2 11 (7.05%) Incident Management
3 10 (6.41%) CRM
4 9 (5.77%) Service Management
5 7 (4.49%) Service Delivery
6 6 (3.85%) Disaster Recovery
6 6 (3.85%) High Availability
7 5 (3.21%) Change Management
8 4 (2.56%) Business Intelligence
8 4 (2.56%) Cybersecurity
8 4 (2.56%) Mentoring
9 3 (1.92%) Root Cause Analysis
10 2 (1.28%) Agile Software Development
10 2 (1.28%) Information Assurance
10 2 (1.28%) Information Security
10 2 (1.28%) Logistics
10 2 (1.28%) Problem Management
10 2 (1.28%) Security Testing
10 2 (1.28%) Software Deployment
10 2 (1.28%) Software Testing
Programming Languages
1 16 (10.26%) SQL
2 7 (4.49%) PowerShell
3 6 (3.85%) VB
4 3 (1.92%) Java
4 3 (1.92%) JavaScript
Qualifications
1 33 (21.15%) Degree
2 32 (20.51%) Microsoft Certification
3 15 (9.62%) CCNA
3 15 (9.62%) Cisco Certification
3 15 (9.62%) MCP
4 12 (7.69%) MCSE
4 12 (7.69%) MCTS
5 11 (7.05%) MCITP
5 11 (7.05%) MCSA
6 8 (5.13%) Security Cleared
7 6 (3.85%) HNC
7 6 (3.85%) HND
7 6 (3.85%) MCDST
8 5 (3.21%) SC Cleared
9 4 (2.56%) Citrix Certification
10 3 (1.92%) JNCIS
11 2 (1.28%) A+ Certification
11 2 (1.28%) ITIL Certification
11 2 (1.28%) MOS
12 1 (0.64%) Network+ Certification
Quality Assurance & Compliance
1 18 (11.54%) SLA
2 2 (1.28%) QA
System Software
1 100 (64.10%) Active Directory
2 31 (19.87%) VMware Infrastructure
3 17 (10.90%) Hyper-V
4 8 (5.13%) Terminal Services
5 7 (4.49%) XenApp
6 4 (2.56%) vSphere
7 1 (0.64%) Firmware
7 1 (0.64%) Microsoft App-V
Systems Management
1 6 (3.85%) Microsoft Data Protection Manager
1 6 (3.85%) SCOM
2 5 (3.21%) SCCM
3 2 (1.28%) Nagios
Vendors
1 94 (60.26%) Microsoft
2 39 (25.00%) VMware
3 29 (18.59%) Citrix
4 24 (15.38%) Cisco
5 15 (9.62%) Apple
6 12 (7.69%) Google
7 5 (3.21%) CheckPoint
8 4 (2.56%) Acronis
8 4 (2.56%) arcserve
8 4 (2.56%) Bloomberg
8 4 (2.56%) HP
8 4 (2.56%) Palo Alto
8 4 (2.56%) Reuters
8 4 (2.56%) SonicWALL
8 4 (2.56%) Symantec
8 4 (2.56%) WatchGuard
9 3 (1.92%) Juniper
9 3 (1.92%) Oracle
9 3 (1.92%) Red Hat
9 3 (1.92%) SAP
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