The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Engineer
Rank 875 831 862
Rank change year-on-year
-44 +31
Permanent jobs requiring a Help Desk Support Engineer 40 45 53
As % of all permanent IT jobs located in the UK 0.035% 0.042% 0.045%
As % of the Job Titles category 0.037% 0.045% 0.048%
Number of salaries quoted 40 42 48
Average salary £23,000 £23,000 £22,000
Average salary % change year-on-year
- +4.54%
90% offered a salary of more than £17,500 £18,100 £18,400
10% offered a salary of more than £27,000 £25,000 £27,500
UK excluding London average salary £23,000 £23,000 £21,875
% change year-on-year
- +5.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107654 100894 111399
As % of all permanent IT jobs located in the UK 94.50% 94.32% 95.20%
Number of salaries quoted 87308 83795 94839
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 30 September 2014 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 40 £23,000 - 6
South East -18 15 £21,000 -12.50% 1
South West -16 12 £27,000 +8.00%
Berkshire +2 10 £21,500 +8.86% 1
Bath - 7 £27,000 -
Somerset - 7 £27,000 -
Reading - 6 £24,500 - 1
East Midlands -5 5 £18,000 -5.26%
Wiltshire -7 5 £23,000 -8.00%
Chippenham -21 5 £23,000 -8.00%
Bracknell +4 4 £17,250 -15.85%
Nottinghamshire +8 3 £18,000 -
Nottingham +7 3 £18,000 -
London -13 3 £22,500 +2.78%
Hampshire -26 3 £19,000 -20.83%
Cleckheaton - 3 £24,000 -
Yorkshire - 3 £24,000 - 2
West Yorkshire - 3 £24,000 - 1
Cambridgeshire -3 2 £24,000 +2.12%
East of England -19 2 £24,000 +3.22% 1
Farnborough - 2 £19,250 -
Buckinghamshire - 2 £24,500 -
Milton Keynes - 2 £24,500 -
Camberley +1 1 £17,500 -14.63%
Basingstoke -1 1 £19,000 -2.56%
Surrey -8 1 £17,500 -14.63%
Derbyshire - 1 £21,000 -
Lincolnshire - 1 £20,000 -
Chesterfield - 1 £21,000 -
Lincoln - 1 £20,000 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 99 (95.19%) Windows
2 56 (53.85%) Active Directory
3 50 (48.08%) Microsoft
4 40 (38.46%) MS Office
4 40 (38.46%) Windows 7
5 39 (37.50%) MS Excel
6 36 (34.62%) MS Exchange
7 34 (32.69%) Windows Server 2003
8 33 (31.73%) Windows Server 2008
9 31 (29.81%) Degree
10 29 (27.88%) Windows XP
11 26 (25.00%) TCP/IP
12 22 (21.15%) Windows Vista
12 22 (21.15%) VMware
13 21 (20.19%) Windows Server 2012
14 20 (19.23%) Windows 8
14 20 (19.23%) Firewall
15 19 (18.27%) Apple
15 19 (18.27%) VMware Infrastructure
16 17 (16.35%) SQL Server
17 15 (14.42%) SLA
18 14 (13.46%) Client/Server
18 14 (13.46%) ITIL
18 14 (13.46%) Mathematics
18 14 (13.46%) Disaster Recovery
19 13 (12.50%) VPN
20 12 (11.54%) Cisco
21 11 (10.58%) DNS
21 11 (10.58%) Linux
21 11 (10.58%) Service Management

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (34.62%) MS Exchange
2 8 (7.69%) Blackberry Enterprise Server
3 5 (4.81%) Exchange Server 2013
4 4 (3.85%) Exchange Server 2007
4 4 (3.85%) Exchange Server 2010
5 3 (2.88%) Lync
5 3 (2.88%) IIS
6 1 (0.96%) SharePoint
6 1 (0.96%) Exchange Server 2003
6 1 (0.96%) Office Communications Server
Applications
1 40 (38.46%) MS Office
2 39 (37.50%) MS Excel
3 11 (10.58%) MS PowerPoint
Cloud Services
1 3 (2.88%) Office 365
Communications & Networking
1 26 (25.00%) TCP/IP
2 20 (19.23%) Firewall
3 13 (12.50%) VPN
4 11 (10.58%) DNS
5 10 (9.62%) LAN
6 9 (8.65%) WAN
7 7 (6.73%) Internet
8 5 (4.81%) Cisco IOS
8 5 (4.81%) DHCP
9 2 (1.92%) Wireless
9 2 (1.92%) ADSL
10 1 (0.96%) Broadband
10 1 (0.96%) ISDN
10 1 (0.96%) VoIP
10 1 (0.96%) SAN
10 1 (0.96%) NAS
Database & Business Intelligence
1 17 (16.35%) SQL Server
2 1 (0.96%) SQL Server 2000
General
1 8 (7.69%) Telecoms
2 6 (5.77%) Legal
3 1 (0.96%) German Language
Miscellaneous
1 14 (13.46%) Client/Server
1 14 (13.46%) Mathematics
2 10 (9.62%) Blackberry
Operating Systems
1 99 (95.19%) Windows
2 40 (38.46%) Windows 7
3 34 (32.69%) Windows Server 2003
4 33 (31.73%) Windows Server 2008
5 29 (27.88%) Windows XP
6 22 (21.15%) Windows Vista
7 21 (20.19%) Windows Server 2012
8 20 (19.23%) Windows 8
9 11 (10.58%) Linux
10 8 (7.69%) Apple iOS
11 7 (6.73%) CentOS
11 7 (6.73%) Red Hat Enterprise Linux
11 7 (6.73%) SUSE
11 7 (6.73%) Debian
11 7 (6.73%) Ubuntu
12 5 (4.81%) UNIX
13 2 (1.92%) Windows 2000
Processes & Methodologies
1 14 (13.46%) ITIL
1 14 (13.46%) Disaster Recovery
2 11 (10.58%) Service Management
3 10 (9.62%) Risk Management
3 10 (9.62%) Change Control
4 7 (6.73%) Project Management
5 5 (4.81%) Time Management
6 3 (2.88%) Mentoring
7 2 (1.92%) Incident Management
8 1 (0.96%) Release Management
8 1 (0.96%) Service Delivery
8 1 (0.96%) CRM
8 1 (0.96%) SIEM
8 1 (0.96%) Mobile Device Management
8 1 (0.96%) Kalman Filter
Programming Languages
1 2 (1.92%) Java
1 2 (1.92%) JavaScript
2 1 (0.96%) PowerHouse
Qualifications
1 31 (29.81%) Degree
2 6 (5.77%) Microsoft Certification
3 5 (4.81%) HND
4 4 (3.85%) MCSE
4 4 (3.85%) MCP
5 3 (2.88%) SC Cleared
5 3 (2.88%) Security Cleared
6 2 (1.92%) MCITP
6 2 (1.92%) MCSA
6 2 (1.92%) ITIL Certification
7 1 (0.96%) Network+ Certification
7 1 (0.96%) CCSA
7 1 (0.96%) VMware Certified Professional (VCP)
7 1 (0.96%) MCDST
7 1 (0.96%) CCNA
7 1 (0.96%) CISSP
7 1 (0.96%) Cisco Certification
7 1 (0.96%) A+ Certification
7 1 (0.96%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (14.42%) SLA
2 1 (0.96%) Sarbanes-Oxley
2 1 (0.96%) ISO/IEC 27001
System Software
1 56 (53.85%) Active Directory
2 19 (18.27%) VMware Infrastructure
3 5 (4.81%) Terminal Services
4 1 (0.96%) XenApp
4 1 (0.96%) XenDesktop
Systems Management
1 3 (2.88%) SCCM
Vendors
1 50 (48.08%) Microsoft
2 22 (21.15%) VMware
3 19 (18.27%) Apple
4 12 (11.54%) Cisco
5 9 (8.65%) Citrix
6 7 (6.73%) Red Hat
7 4 (3.85%) Remedy
8 3 (2.88%) HP
8 3 (2.88%) SAP
9 2 (1.92%) Oracle
10 1 (0.96%) Avaya
10 1 (0.96%) Genesys
10 1 (0.96%) Siemens
Letchworth, Hertfordshire
InfoLogic IT Services
Salary: £25,000 to £28,000 depending on experience
Posted: 5 hours ago
Stockport, Cheshire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + bens
Posted: 5 days ago
Reading
Capita - ITPS
Salary: £25000 - £27000 per annum + Benefits
Posted: 7 days ago