The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Help Desk Support Engineer
Rank 866 873 859
Rank change year-on-year
+7 -14
Permanent jobs requiring a Help Desk Support Engineer 31 59 44
As % of all permanent IT jobs located in the UK 0.029% 0.049% 0.040%
As % of the Job Titles category 0.030% 0.051% 0.043%
Number of salaries quoted 30 58 41
Average salary £24,000 £23,250 £21,500
Average salary % change year-on-year
+3.22% +8.13%
90% offered a salary of more than £18,950 £19,350 £20,000
10% offered a salary of more than £30,000 £30,000 £24,000
UK excluding London average salary £23,000 £22,000 £21,500
% change year-on-year
+4.54% +2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102195 114720 103098
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.63%
Number of salaries quoted 83974 94226 85780
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,954 £27,186 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 28 May 2015 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 29 £24,000 +3.22% 1
South East +8 10 £25,000 +19.04%
London +30 8 £26,000 -1.88%
East of England +22 6 £23,000 +4.54%
Hertfordshire - 5 £23,000 -
Surrey +36 3 £26,000 +30.00%
North West +8 3 £18,500 -32.11%
Berkshire +3 3 £24,000 +9.09%
Lancashire - 2 £18,500 -
Oxford - 2 £28,000 -
Windsor - 2 £23,750 -
Blackpool - 2 £18,500 -
Epsom - 2 £25,500 -
Hemel Hempstead - 2 £24,750 -
Oxfordshire - 2 £28,000 -
Bath +17 1 £21,500 -20.37%
Somerset +15 1 £21,500 -20.37%
East Midlands +12 1 £22,000 +25.71%
Bedfordshire +9 1 £24,000 +9.09%
Manchester +6 1 - -
Nottinghamshire +2 1 £22,000 +25.71%
West Sussex +2 1 £19,000 -9.52%
Nottingham 0 1 £22,000 +25.71%
Buckinghamshire -8 1 £22,500 +7.14%
South West -10 1 £21,500 -12.24%
Milton Keynes -20 1 £22,500 +7.14%
Crawley - 1 £19,000 -
Dunstable - 1 £24,000 -
Uxbridge - 1 £24,000 -
Walton-on-Thames - 1 £30,000 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 55 (84.62%) Windows
2 49 (75.38%) Active Directory
3 38 (58.46%) Microsoft
4 33 (50.77%) MS Excel
5 27 (41.54%) MS Office
6 26 (40.00%) Windows 7
7 22 (33.85%) Windows XP
8 16 (24.62%) Windows Server 2012
9 15 (23.08%) Microsoft Certification
9 15 (23.08%) MS Exchange
10 14 (21.54%) Hyper-V
11 13 (20.00%) Windows Server 2008
11 13 (20.00%) TCP/IP
11 13 (20.00%) DNS
11 13 (20.00%) Windows 8
12 12 (18.46%) MCP
13 11 (16.92%) MCSA
14 9 (13.85%) CRM
14 9 (13.85%) Apple
15 8 (12.31%) ITIL
15 8 (12.31%) WAN
15 8 (12.31%) DHCP
15 8 (12.31%) VMware
15 8 (12.31%) Degree
15 8 (12.31%) Windows Vista
16 7 (10.77%) Cisco
16 7 (10.77%) SQL Server
16 7 (10.77%) Windows Server 2003
16 7 (10.77%) Firewall
17 6 (9.23%) Wireless

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (23.08%) MS Exchange
2 5 (7.69%) Exchange Server 2003
2 5 (7.69%) Exchange Server 2007
2 5 (7.69%) Exchange Server 2010
3 4 (6.15%) SharePoint
4 2 (3.08%) IIS
5 1 (1.54%) SharePoint 2013
Applications
1 33 (50.77%) MS Excel
2 27 (41.54%) MS Office
3 1 (1.54%) MS Visio
3 1 (1.54%) MS Project
3 1 (1.54%) Acrobat
Business Applications
1 1 (1.54%) Dynamics CRM
Cloud Services
1 6 (9.23%) Office 365
2 2 (3.08%) SaaS
3 1 (1.54%) Microsoft Azure
3 1 (1.54%) Google Apps
Communications & Networking
1 13 (20.00%) TCP/IP
1 13 (20.00%) DNS
2 8 (12.31%) WAN
2 8 (12.31%) DHCP
3 7 (10.77%) Firewall
4 6 (9.23%) Wireless
4 6 (9.23%) LAN
5 4 (6.15%) VPN
6 3 (4.62%) Internet
7 2 (3.08%) VoIP
7 2 (3.08%) PABX
7 2 (3.08%) IP Telephony
8 1 (1.54%) VLAN
8 1 (1.54%) SAN
8 1 (1.54%) Wi-Fi
Database & Business Intelligence
1 7 (10.77%) SQL Server
2 1 (1.54%) FileMaker
General
1 5 (7.69%) Telecoms
2 2 (3.08%) Finance
3 1 (1.54%) Marketing
Libraries, Frameworks & Software Standards
1 5 (7.69%) HTML
2 1 (1.54%) .NET
2 1 (1.54%) ASP.NET
Miscellaneous
1 5 (7.69%) Blackberry
2 4 (6.15%) iPhone
2 4 (6.15%) Analytical Skills
3 3 (4.62%) Data Centre
3 3 (4.62%) iPad
3 3 (4.62%) Video Conferencing
4 2 (3.08%) Enterprise Software
5 1 (1.54%) Computer Science
5 1 (1.54%) Social Media
5 1 (1.54%) Digital Media
5 1 (1.54%) New Media
Operating Systems
1 55 (84.62%) Windows
2 26 (40.00%) Windows 7
3 22 (33.85%) Windows XP
4 16 (24.62%) Windows Server 2012
5 13 (20.00%) Windows Server 2008
5 13 (20.00%) Windows 8
6 8 (12.31%) Windows Vista
7 7 (10.77%) Windows Server 2003
8 5 (7.69%) Windows 2000 Server
9 3 (4.62%) Apple iOS
10 2 (3.08%) Linux
10 2 (3.08%) Android
11 1 (1.54%) Mac OS X Server
11 1 (1.54%) UNIX
11 1 (1.54%) Windows 2000
11 1 (1.54%) Mac OS X
Processes & Methodologies
1 9 (13.85%) CRM
2 8 (12.31%) ITIL
3 2 (3.08%) Product Management
3 2 (3.08%) Mentoring
4 1 (1.54%) Mobile Device Management
4 1 (1.54%) Android Development
4 1 (1.54%) Software Testing
4 1 (1.54%) Incident Management
4 1 (1.54%) Security Testing
4 1 (1.54%) Migration
4 1 (1.54%) Practice Management
4 1 (1.54%) Online Marketing
4 1 (1.54%) Waterfall
4 1 (1.54%) Information Assurance
4 1 (1.54%) E-Commerce
4 1 (1.54%) ERP
4 1 (1.54%) Project Management
4 1 (1.54%) Service Management
4 1 (1.54%) ITSM
Programming Languages
1 5 (7.69%) PowerShell
2 2 (3.08%) SQL
Qualifications
1 15 (23.08%) Microsoft Certification
2 12 (18.46%) MCP
3 11 (16.92%) MCSA
4 8 (12.31%) Degree
5 6 (9.23%) MCITP
6 5 (7.69%) MCTS
7 4 (6.15%) Cisco Certification
7 4 (6.15%) CCNA
8 3 (4.62%) MCSE
9 2 (3.08%) A+ Certification
10 1 (1.54%) HND
10 1 (1.54%) ITIL Certification
Quality Assurance & Compliance
1 4 (6.15%) SLA
2 1 (1.54%) QA
System Software
1 49 (75.38%) Active Directory
2 14 (21.54%) Hyper-V
3 4 (6.15%) VMware Infrastructure
4 2 (3.08%) XenApp
5 1 (1.54%) Terminal Server
Systems Management
1 6 (9.23%) SCCM
2 1 (1.54%) AirWatch
2 1 (1.54%) DameWare
Vendors
1 38 (58.46%) Microsoft
2 9 (13.85%) Apple
3 8 (12.31%) VMware
4 7 (10.77%) Cisco
5 5 (7.69%) Citrix
6 4 (6.15%) ServiceNow
7 3 (4.62%) HP
8 2 (3.08%) Symantec
8 2 (3.08%) Polycom
9 1 (1.54%) MobileIron
9 1 (1.54%) Google
9 1 (1.54%) WatchGuard
9 1 (1.54%) Adobe
9 1 (1.54%) McAfee
Stockton-On-Tees, Cleveland
Oscar Associates (UK) Ltd
Posted: 6 days ago