The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Help Desk Support Engineer
Rank 841 828 840
Rank change year-on-year
-13 +12
Permanent jobs requiring a Help Desk Support Engineer 34 50 30
As % of all permanent IT jobs located in the UK 0.032% 0.047% 0.028%
As % of the Job Titles category 0.034% 0.050% 0.030%
Number of salaries quoted 30 44 29
Average salary £25,000 £22,000 £22,500
Average salary % change year-on-year
+13.63% -2.22%
90% offered a salary of more than £19,000 £19,000 £16,000
10% offered a salary of more than £28,500 £28,000 £30,300
UK excluding London average salary £25,000 £21,500 £22,000
% change year-on-year
+16.27% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100852 100814 101486
As % of all permanent IT jobs located in the UK 94.79% 94.48% 94.87%
Number of salaries quoted 83020 81115 85647
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 4 March 2015 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 31 £25,000 +13.63% 3
South East -23 15 £25,000 +23.45%
London +25 11 £28,500 +1.78% 2
Hampshire -11 5 £25,000 +4.16%
Farnborough - 5 £25,000 -
Berkshire -17 4 £24,000 +26.31%
Crawley - 3 £19,000 -
West Sussex - 3 £19,000 -
East of England -3 2 £25,000 +28.20%
Reading -7 2 £25,500 +34.21%
East Midlands +25 1 £18,000 +5.88%
Buckinghamshire +10 1 £22,500 -5.26%
City of London +8 1 £32,000 -8.57%
Manchester +5 1 £22,000 +7.31% 1
Milton Keynes -4 1 £22,500 -18.18%
Surrey -6 1 £27,500 +34.14%
North West -6 1 £22,000 +7.31% 1
South West -20 1 £21,000 -14.28%
Wales - 1 £25,000 -
Torfaen - 1 £25,000 -
South Wales - 1 £25,000 -
Camberley - 1 £27,500 -
Stockport - 1 £22,000 -
Bedfordshire - 1 - -
Cwmbran - 1 £25,000 -
Derby - 1 £18,000 -
Loughborough - 1 £18,000 -
Luton - 1 - -
Cambridgeshire - 1 £25,000 -
Derbyshire - 1 £18,000 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 4 March 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 69 (86.25%) Windows
2 48 (60.00%) Active Directory
3 43 (53.75%) Microsoft
4 33 (41.25%) MS Excel
5 31 (38.75%) MS Office
6 29 (36.25%) Windows 7
7 27 (33.75%) Windows Server 2008
7 27 (33.75%) Windows Server 2012
8 25 (31.25%) Windows Server 2003
9 24 (30.00%) Windows XP
10 19 (23.75%) MS Exchange
11 18 (22.50%) Firewall
12 17 (21.25%) Microsoft Certification
12 17 (21.25%) Windows 8
13 16 (20.00%) DNS
13 16 (20.00%) VMware
14 14 (17.50%) Degree
14 14 (17.50%) TCP/IP
15 13 (16.25%) SQL Server
15 13 (16.25%) Windows Vista
16 12 (15.00%) MCP
16 12 (15.00%) SLA
16 12 (15.00%) Cisco
16 12 (15.00%) Hyper-V
17 11 (13.75%) ITIL
18 10 (12.50%) VPN
18 10 (12.50%) WAN
18 10 (12.50%) Apple
19 9 (11.25%) DHCP
19 9 (11.25%) CRM

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 4 March 2015, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (23.75%) MS Exchange
2 7 (8.75%) Exchange Server 2007
3 6 (7.50%) Exchange Server 2003
4 4 (5.00%) Exchange Server 2010
4 4 (5.00%) SharePoint
5 2 (2.50%) Exchange Server 2013
6 1 (1.25%) IIS
6 1 (1.25%) SharePoint 2013
6 1 (1.25%) Lync
Applications
1 33 (41.25%) MS Excel
2 31 (38.75%) MS Office
3 7 (8.75%) MS PowerPoint
4 1 (1.25%) MS Visio
4 1 (1.25%) MS Project
4 1 (1.25%) Acrobat
Business Applications
1 1 (1.25%) Dynamics CRM
Cloud Services
1 4 (5.00%) Office 365
2 2 (2.50%) SaaS
3 1 (1.25%) Google Apps
Communications & Networking
1 18 (22.50%) Firewall
2 16 (20.00%) DNS
3 14 (17.50%) TCP/IP
4 10 (12.50%) VPN
4 10 (12.50%) WAN
5 9 (11.25%) DHCP
6 8 (10.00%) LAN
7 5 (6.25%) Wireless
8 4 (5.00%) VoIP
8 4 (5.00%) Wi-Fi
9 2 (2.50%) PABX
9 2 (2.50%) Internet
9 2 (2.50%) SAN
9 2 (2.50%) ADSL
9 2 (2.50%) ISDN
10 1 (1.25%) IP Telephony
10 1 (1.25%) PBX
10 1 (1.25%) NAS
Database & Business Intelligence
1 13 (16.25%) SQL Server
2 1 (1.25%) SQL Server 2000
2 1 (1.25%) FileMaker
General
1 7 (8.75%) Telecoms
2 1 (1.25%) Marketing
2 1 (1.25%) Finance
2 1 (1.25%) Legal
Libraries, Frameworks & Software Standards
1 5 (6.25%) HTML
Miscellaneous
1 7 (8.75%) Blackberry
2 4 (5.00%) Analytical Skills
3 3 (3.75%) Video Conferencing
3 3 (3.75%) Mathematics
3 3 (3.75%) Client/Server
3 3 (3.75%) iPhone
4 2 (2.50%) iPad
4 2 (2.50%) Enterprise Software
5 1 (1.25%) SecurID
5 1 (1.25%) Management Information System
5 1 (1.25%) Digital Media
5 1 (1.25%) New Media
5 1 (1.25%) Kindle
5 1 (1.25%) Social Media
Operating Systems
1 69 (86.25%) Windows
2 29 (36.25%) Windows 7
3 27 (33.75%) Windows Server 2008
3 27 (33.75%) Windows Server 2012
4 25 (31.25%) Windows Server 2003
5 24 (30.00%) Windows XP
6 17 (21.25%) Windows 8
7 13 (16.25%) Windows Vista
8 5 (6.25%) Windows 2000 Server
9 4 (5.00%) Linux
10 3 (3.75%) Windows 2000
10 3 (3.75%) Apple iOS
11 2 (2.50%) Mac OS X
12 1 (1.25%) Mac OS X Server
12 1 (1.25%) UNIX
Processes & Methodologies
1 11 (13.75%) ITIL
2 9 (11.25%) CRM
3 7 (8.75%) Service Management
3 7 (8.75%) Change Control
4 6 (7.50%) Risk Management
5 4 (5.00%) Mentoring
6 3 (3.75%) Service Delivery
6 3 (3.75%) Disaster Recovery
6 3 (3.75%) Kalman Filter
6 3 (3.75%) Mobile Device Management
6 3 (3.75%) SIEM
7 2 (2.50%) Product Management
8 1 (1.25%) Incident Management
8 1 (1.25%) ITSM
8 1 (1.25%) Practice Management
8 1 (1.25%) Migration
8 1 (1.25%) Information Security
8 1 (1.25%) ERP
8 1 (1.25%) E-Commerce
8 1 (1.25%) B2B
Programming Languages
1 5 (6.25%) PowerShell
2 2 (2.50%) Java
2 2 (2.50%) JavaScript
2 2 (2.50%) SQL
Qualifications
1 17 (21.25%) Microsoft Certification
2 14 (17.50%) Degree
3 12 (15.00%) MCP
4 8 (10.00%) MCSA
5 7 (8.75%) MCSE
6 5 (6.25%) HND
7 4 (5.00%) MCTS
8 3 (3.75%) MCITP
8 3 (3.75%) CCSA
8 3 (3.75%) CISSP
8 3 (3.75%) Cisco Certification
8 3 (3.75%) ITIL Certification
9 2 (2.50%) A+ Certification
9 2 (2.50%) CCNA
10 1 (1.25%) VMware Certified Professional (VCP)
10 1 (1.25%) SC Cleared
10 1 (1.25%) Security Cleared
10 1 (1.25%) CCENT
10 1 (1.25%) ITIL Foundation Certificate
10 1 (1.25%) VCP4
Quality Assurance & Compliance
1 12 (15.00%) SLA
2 3 (3.75%) ISO/IEC 27001
2 3 (3.75%) Sarbanes-Oxley
3 1 (1.25%) ISO 9001
System Software
1 48 (60.00%) Active Directory
2 12 (15.00%) Hyper-V
3 6 (7.50%) VMware Infrastructure
4 2 (2.50%) XenApp
5 1 (1.25%) Terminal Server
5 1 (1.25%) vSphere
Systems Management
1 5 (6.25%) SCCM
2 1 (1.25%) DameWare
2 1 (1.25%) McAfee ePO
Vendors
1 43 (53.75%) Microsoft
2 16 (20.00%) VMware
3 12 (15.00%) Cisco
4 10 (12.50%) Apple
5 5 (6.25%) Citrix
6 3 (3.75%) HP
6 3 (3.75%) ServiceNow
7 2 (2.50%) MobileIron
7 2 (2.50%) Oracle
7 2 (2.50%) SAP
7 2 (2.50%) McAfee
7 2 (2.50%) Polycom
8 1 (1.25%) Google
8 1 (1.25%) Mitel
8 1 (1.25%) WatchGuard
8 1 (1.25%) LANDesk
8 1 (1.25%) Adobe
8 1 (1.25%) CheckPoint
8 1 (1.25%) Clearswift
8 1 (1.25%) Bomgar
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £22000 - £23000 per annum + Pension
Posted: 2 days ago
London
Computer Futures
Salary: £28000 - £32000 per annum + competitive
Posted: 26 days ago