The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Help Desk Support Engineer
Rank 856 864 837
Rank change year-on-year
+8 -27
Permanent jobs requiring a Help Desk Support Engineer 34 37 54
As % of all permanent IT jobs located in the UK 0.030% 0.034% 0.047%
As % of the Job Titles category 0.032% 0.036% 0.050%
Number of salaries quoted 32 36 50
Average salary £23,750 £23,250 £22,000
Average salary % change year-on-year
+2.15% +5.68%
90% offered a salary of more than £17,550 £19,500 £18,500
10% offered a salary of more than £27,000 £25,000 £29,000
UK excluding London average salary £24,000 £23,500 £22,000
% change year-on-year
+2.12% +6.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106438 102688 109004
As % of all permanent IT jobs located in the UK 94.53% 94.55% 95.27%
Number of salaries quoted 86956 85302 92787
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the UK

Help Desk Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer within the UK.

Help Desk Support Engineer Salary Trend in the UK

Help Desk Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Engineer over the 3 months to 22 October 2014 within the UK.

Help Desk Support Engineer Salary Histogram in the UK

Help Desk Support Engineer
Top 27 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the UK over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 34 £23,750 +1.06% 10
South East -19 12 £23,000 -4.16% 2
South West -7 8 £27,000 +8.00% 1
Berkshire -1 7 £25,500 +29.11% 2
Reading - 6 £25,750 - 2
East Midlands 0 5 £18,000 -5.26%
Somerset - 5 £27,000 -
Bath - 5 £27,000 -
London +12 4 £22,500 +7.14% 3
Cambridgeshire -12 4 £24,000 +2.12%
East of England -20 4 £24,000 +2.12% 1
Nottinghamshire +10 3 £18,000 -
Wiltshire -2 3 £24,000 -4.00% 1
Hampshire -10 3 £17,500 -27.08%
Chippenham -22 3 £24,000 -4.00% 1
Basingstoke +18 2 £18,000 -7.69%
Nottingham +4 2 £18,000 -
Buckinghamshire - 2 £24,500 -
Milton Keynes - 2 £24,500 -
Bracknell -4 1 £17,000 -17.07%
North West -13 1 - - 1
Farnborough - 1 £17,500 -
Chesterfield - 1 £21,000 -
Lincoln - 1 £20,000 -
Manchester - 1 - - 1
Lincolnshire - 1 £20,000 -
Derbyshire - 1 £21,000 -

Help Desk Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 October 2014, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 90 (94.74%) Windows
2 51 (53.68%) Microsoft
2 51 (53.68%) Active Directory
3 39 (41.05%) Windows Server 2003
4 38 (40.00%) MS Excel
5 36 (37.89%) MS Office
6 35 (36.84%) Windows Server 2008
7 34 (35.79%) MS Exchange
8 32 (33.68%) Windows 7
9 29 (30.53%) Degree
10 26 (27.37%) Windows XP
11 24 (25.26%) VMware
12 23 (24.21%) Firewall
12 23 (24.21%) Windows Server 2012
13 22 (23.16%) TCP/IP
14 20 (21.05%) Windows Vista
15 19 (20.00%) SQL Server
15 19 (20.00%) VMware Infrastructure
16 15 (15.79%) VPN
16 15 (15.79%) SLA
16 15 (15.79%) Windows 8
17 14 (14.74%) Client/Server
17 14 (14.74%) Apple
17 14 (14.74%) Mathematics
17 14 (14.74%) Disaster Recovery
18 13 (13.68%) ITIL
19 12 (12.63%) Service Management
19 12 (12.63%) Risk Management
19 12 (12.63%) MS PowerPoint
19 12 (12.63%) Change Control

Help Desk Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 October 2014, IT jobs within the UK that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (35.79%) MS Exchange
2 5 (5.26%) Exchange Server 2010
2 5 (5.26%) Exchange Server 2007
2 5 (5.26%) Exchange Server 2013
3 3 (3.16%) Blackberry Enterprise Server
3 3 (3.16%) IIS
4 2 (2.11%) Lync
5 1 (1.05%) SharePoint
5 1 (1.05%) Exchange Server 2003
Applications
1 38 (40.00%) MS Excel
2 36 (37.89%) MS Office
3 12 (12.63%) MS PowerPoint
Cloud Services
1 3 (3.16%) Office 365
Communications & Networking
1 23 (24.21%) Firewall
2 22 (23.16%) TCP/IP
3 15 (15.79%) VPN
4 8 (8.42%) DNS
5 5 (5.26%) DHCP
5 5 (5.26%) Internet
5 5 (5.26%) LAN
5 5 (5.26%) WAN
6 2 (2.11%) Cisco IOS
6 2 (2.11%) VoIP
7 1 (1.05%) SAN
7 1 (1.05%) ADSL
7 1 (1.05%) ISDN
7 1 (1.05%) Wi-Fi
7 1 (1.05%) Wireless
7 1 (1.05%) NAS
Database & Business Intelligence
1 19 (20.00%) SQL Server
2 1 (1.05%) SQL Server 2000
General
1 6 (6.32%) Telecoms
2 5 (5.26%) Legal
Miscellaneous
1 14 (14.74%) Client/Server
1 14 (14.74%) Mathematics
2 4 (4.21%) Blackberry
3 1 (1.05%) Management Information System
3 1 (1.05%) Kindle
3 1 (1.05%) Analytical Skills
Operating Systems
1 90 (94.74%) Windows
2 39 (41.05%) Windows Server 2003
3 35 (36.84%) Windows Server 2008
4 32 (33.68%) Windows 7
5 26 (27.37%) Windows XP
6 23 (24.21%) Windows Server 2012
7 20 (21.05%) Windows Vista
8 15 (15.79%) Windows 8
9 10 (10.53%) Linux
10 6 (6.32%) Apple iOS
11 5 (5.26%) UNIX
11 5 (5.26%) SUSE
11 5 (5.26%) Debian
11 5 (5.26%) Ubuntu
11 5 (5.26%) CentOS
11 5 (5.26%) Red Hat Enterprise Linux
12 4 (4.21%) Windows 2000
Processes & Methodologies
1 14 (14.74%) Disaster Recovery
2 13 (13.68%) ITIL
3 12 (12.63%) Service Management
3 12 (12.63%) Risk Management
3 12 (12.63%) Change Control
4 5 (5.26%) Project Management
4 5 (5.26%) Time Management
5 3 (3.16%) Mentoring
6 2 (2.11%) Kalman Filter
6 2 (2.11%) SIEM
7 1 (1.05%) Service Delivery
7 1 (1.05%) Information Security
7 1 (1.05%) Incident Management
7 1 (1.05%) Information Assurance
7 1 (1.05%) Mobile Device Management
Programming Languages
1 4 (4.21%) Java
1 4 (4.21%) JavaScript
Qualifications
1 29 (30.53%) Degree
2 6 (6.32%) Microsoft Certification
3 5 (5.26%) HND
4 4 (4.21%) MCP
4 4 (4.21%) MCSE
5 3 (3.16%) ITIL Certification
5 3 (3.16%) MCSA
5 3 (3.16%) SC Cleared
5 3 (3.16%) Security Cleared
6 2 (2.11%) MCITP
6 2 (2.11%) CCSA
6 2 (2.11%) CISSP
7 1 (1.05%) VMware Certified Professional (VCP)
7 1 (1.05%) MCDST
7 1 (1.05%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (15.79%) SLA
2 2 (2.11%) ISO/IEC 27001
2 2 (2.11%) Sarbanes-Oxley
3 1 (1.05%) ISO 9001
System Software
1 51 (53.68%) Active Directory
2 19 (20.00%) VMware Infrastructure
3 4 (4.21%) Terminal Services
4 1 (1.05%) XenApp
4 1 (1.05%) XenDesktop
Systems Management
1 1 (1.05%) McAfee ePO
Vendors
1 51 (53.68%) Microsoft
2 24 (25.26%) VMware
3 14 (14.74%) Apple
4 8 (8.42%) Cisco
5 7 (7.37%) Citrix
6 5 (5.26%) Red Hat
6 5 (5.26%) SAP
7 4 (4.21%) Oracle
7 4 (4.21%) Remedy
8 1 (1.05%) McAfee
8 1 (1.05%) CheckPoint
8 1 (1.05%) Clearswift
8 1 (1.05%) HP
8 1 (1.05%) MobileIron
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Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
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