Service-Level Objective Contracts

Service-Level Objectives (SLO)
UK

The following table provides summary statistics for contract job vacancies with a requirement for Service-Level Objective skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service-Level Objective over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 579 677 786
Rank change year-on-year +98 +109 -109
Contract jobs citing Service-Level Objective 15 39 69
As % of all contract jobs advertised in the UK 0.035% 0.065% 0.078%
As % of the Processes & Methodologies category 0.040% 0.073% 0.086%
Number of daily rates quoted 9 24 49
10th Percentile £411 £441 £430
25th Percentile £513 £484 £538
Median daily rate (50th Percentile) £623 £525 £700
Median % change year-on-year +18.57% -25.00% +23.24%
75th Percentile £634 £631 £750
90th Percentile - £688 £775
UK excluding London median daily rate £623 £500 £550
% change year-on-year +24.50% -9.09% +29.41%
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £66.25 - -
Median hourly rate £67.50 - -
75th Percentile £68.75 - -
90th Percentile - - -
UK excluding London median hourly rate £67.50 - -

All Process and Methodology Skills
UK

Service-Level Objective is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,383 53,667 80,409
As % of all contract IT jobs advertised in the UK 86.31% 89.90% 90.57%
Number of daily rates quoted 24,097 37,244 56,431
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,426 1,746 1,925
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.30 £25.00
Median % change year-on-year -6.17% +49.20% -
75th Percentile £59.44 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.05 £36.00 £20.00
% change year-on-year +0.13% +80.00% -8.51%

Service-Level Objective
Job Vacancy Trend

Job postings citing Service-Level Objective as a proportion of all IT jobs advertised.

Job vacancy trend for Service-Level Objective in the UK

Service-Level Objective
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service-Level Objective.

Daily rate trend for Service-Level Objective in the UK

Service-Level Objective
Daily Rate Histogram

Daily rate distribution for jobs citing Service-Level Objective over the 6 months to 28 April 2024.

Daily rate histogram for Service-Level Objective in the UK

Service-Level Objective
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service-Level Objective.

Hourly rate trend for Service-Level Objective in the UK

Service-Level Objective
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service-Level Objective within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +64 10 £623 +24.50% 5
Scotland - 8 £623 -
England +91 7 £550 +4.76% 11
London +91 5 £575 - 6
Work from Home +104 2 £525 -4.55% 5
North of England +33 2 £525 +20.00% 3
North West +24 2 £525 +20.00% 2

Service-Level Objective
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) Apache Spark
1 1 (6.67%) Cloud Foundry
Cloud Services
1 11 (73.33%) AWS
2 5 (33.33%) Amazon EKS
2 5 (33.33%) OpenShift
3 1 (6.67%) Azure
3 1 (6.67%) Azure AKS
3 1 (6.67%) Azure DevOps
Communications & Networking
1 5 (33.33%) Firewall
2 1 (6.67%) DNS
2 1 (6.67%) Network Security
Database & Business Intelligence
1 2 (13.33%) Hadoop
1 2 (13.33%) HBase
1 2 (13.33%) PostgreSQL
1 2 (13.33%) Relational Database
1 2 (13.33%) SQL Server
2 1 (6.67%) Apache Cassandra
2 1 (6.67%) Apache Hive
2 1 (6.67%) Azure SQL Database
2 1 (6.67%) Big Data
2 1 (6.67%) DB2
2 1 (6.67%) MySQL
Development Applications
1 11 (73.33%) Jenkins
2 6 (40.00%) Git
3 5 (33.33%) Gradle
3 5 (33.33%) Maven
4 2 (13.33%) Artifactory
5 1 (6.67%) Bitbucket
General
1 2 (13.33%) Social Skills
2 1 (6.67%) Analytical Skills
2 1 (6.67%) Public Sector
Job Titles
1 5 (33.33%) Senior
1 5 (33.33%) Site Engineer
1 5 (33.33%) Site Manager
1 5 (33.33%) Site Reliability Engineer
1 5 (33.33%) Site Reliability Manager
2 1 (6.67%) Architect
2 1 (6.67%) Azure DevOps Engineer
2 1 (6.67%) Azure Engineer
2 1 (6.67%) Big Data Engineer
2 1 (6.67%) Data Engineer
2 1 (6.67%) DevOps Engineer
2 1 (6.67%) Linux Engineer
2 1 (6.67%) Senior Data Engineer
Libraries, Frameworks & Software Standards
1 6 (40.00%) Elastic Stack
2 2 (13.33%) Kafka
2 2 (13.33%) REST
Miscellaneous
1 11 (73.33%) Cloud Native
2 6 (40.00%) Distributed Systems
3 5 (33.33%) Distributed Computing
Operating Systems
1 8 (53.33%) Linux
2 5 (33.33%) Unix
2 5 (33.33%) Windows
Processes & Methodologies
1 13 (86.67%) Site Reliability Engineering
2 10 (66.67%) Problem-Solving
3 8 (53.33%) Observability
4 7 (46.67%) DevOps
5 6 (40.00%) Agile
5 6 (40.00%) CI/CD
5 6 (40.00%) Continuous Integration
5 6 (40.00%) Deployment Automation
6 5 (33.33%) Application Security
6 5 (33.33%) Infrastructure Engineering
6 5 (33.33%) OWASP
6 5 (33.33%) Root Cause Analysis
6 5 (33.33%) Systems Engineering
7 3 (20.00%) Task Automation
8 2 (13.33%) Load Balancing
8 2 (13.33%) Problem Management
8 2 (13.33%) Software Distribution
8 2 (13.33%) Technical Debt
9 1 (6.67%) Data Integration
9 1 (6.67%) Time Management
Programming Languages
1 15 (100.00%) Python
2 8 (53.33%) Java
3 6 (40.00%) Groovy
3 6 (40.00%) Shell Script
4 5 (33.33%) Bash
4 5 (33.33%) Go
4 5 (33.33%) Ruby
5 3 (20.00%) SQL
6 2 (13.33%) PowerShell
7 1 (6.67%) Perl
7 1 (6.67%) Scala
Qualifications
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 1 (6.67%) Data Quality
System Software
1 6 (40.00%) Docker
2 1 (6.67%) Apache ZooKeeper
2 1 (6.67%) HDFS
Systems Management
1 10 (66.67%) Terraform
2 9 (60.00%) Kubernetes
3 5 (33.33%) Ansible
3 5 (33.33%) Opsgenie
4 2 (13.33%) Grafana
4 2 (13.33%) Prometheus
5 1 (6.67%) Hadoop YARN
5 1 (6.67%) ITRS Geneos
Vendors
1 8 (53.33%) Splunk
2 5 (33.33%) Dynatrace
2 5 (33.33%) New Relic
2 5 (33.33%) PagerDuty
3 4 (26.67%) Adobe
3 4 (26.67%) Salesforce
3 4 (26.67%) SAP
4 1 (6.67%) Microsoft
4 1 (6.67%) Oracle