The first part of the table below looks at the demand for Problem Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Problem Management over the 3 months to 16 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Problem Management
Location
3 months to
16 May 2012
Same period 2011Same period 2010
Rank247249291
Rank change year-on-year
Up+2Up+42
Matching contract IT job ads414440266
As % of all contract IT jobs located in the UK0.699 %0.717 %0.483 %
As % of the Processes & Methodologies category1.047 %1.073 %0.768 %
Number of daily rates quoted224226115
Average daily rate£400£381£370
Average daily rate % change year-on-year
+4.91 %+3.04 %
90% of contracts offered a daily rate of more than£213£233£200
10% of contracts offered a daily rate of more than£514£500£565
UK excluding London average daily rate£300£325£300
% change year-on-year
-7.69 %+8.33 %
Number of hourly rates quoted283318
Average hourly rate£21.25£23.00£18.00
Average hourly rate % change year-on-year
-7.60 %+27.77 %
90% of contracts offered a hourly rate of more than£11.00£16.50£8.85
10% of contracts offered a hourly rate of more than£40.00£41.18£26.40
UK excluding London average hourly rate£16.48£21.00£11.07
% change year-on-year
-21.54 %+89.70 %
IT Contractor Job Market, Processes & Methodologies CategoryAll Processes & Methodologies
UK
Contract IT job ads with a match in the
Processes & Methodologies category
395424099234637
As % of all contract IT jobs located in the UK66.81 %66.80 %62.91 %
Number of daily rates quoted227212330817347
Average daily rate£403£440£413
Average daily rate % change year-on-year
-8.52 %+6.66 %
90% of contracts offered a daily rate of more than£275£275£250
10% of contracts offered a daily rate of more than£585£600£600
UK excluding London average daily rate£365£375£350
% change year-on-year
-2.66 %+7.14 %
Number of hourly rates quoted127714631258
Average hourly rate£25.00£29.00£25.00
Average hourly rate % change year-on-year
-13.79 %+16.00 %
90% of contracts offered a hourly rate of more than£13.00£13.50£13.00
10% of contracts offered a hourly rate of more than£45.00£45.00£45.00
UK excluding London average hourly rate£25.00£30.00£25.00
% change year-on-year
-16.66 %+20.00 %

Problem Management
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing Problem Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Problem Management Demand Trend

Problem Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Problem Management within the UK.

Problem Management Daily Rate Trend

Problem Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Problem Management within the UK over the 3 months to 16 May 2012.

Problem Management Daily Rate Histogram

Problem Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Problem Management within the UK.

Problem Management Hourly Rate Trend

Problem Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Problem Management within the UK over the 3 months to 16 May 2012.

Problem Management Hourly Rate Histogram

Problem Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Problem Management within the UK over the 3 months to 16 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandDown-2390£400+1.26 %
LondonUp+14242£425-2.85 %
City of LondonUp+1263£463+5.71 %
South EastDown-1339£363+8.20 %
North WestDown-130£300-
West MidlandsUp+223£248+59.67 %
East of EnglandDown-919£318-20.62 %
ManchesterDown-218£280-
East MidlandsUp+516£450-
BerkshireDown-1214£300-15.49 %
BirminghamUp+212£240-
South WestDown-318£150-50.00 %
CheshireDown-67£450+55.17 %
Docklands, LondonUp+236£430+4.24 %
HampshireUp+26--
BuckinghamshireNo change06£360-
ReadingDown-16£83-77.70 %
YorkshireDown-186£281-25.00 %
ShropshireNew entry-6£290-
Milton KeynesNew entry-6£360-
CroydonUp+165£435-8.42 %
WalesUp+65--
EssexUp+25£380-5.00 %
BedfordshireNew entry-5£338-
LincolnshireNew entry-5--
TelfordNew entry-5£290-
CambridgeshireNew entry-5£250-
West SussexDown-24£413-2.94 %
SurreyDown-104£288-11.53 %
UxbridgeNew entry-4£472-

Problem Management
Top 30 Related IT Skills

For the 6 months to 16 May 2012, IT contractor jobs within the UK citing Problem Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management.

1422 (52.23 %)ITIL
2284 (35.15 %)Windows
3206 (25.50 %)Change Management
4162 (20.05 %)Incident Management
5149 (18.44 %)UNIX
6142 (17.57 %)Microsoft
7136 (16.83 %)Finance
8128 (15.84 %)Service Management
9121 (14.98 %)Service Delivery
9121 (14.98 %)Linux
10113 (13.99 %)Active Directory
11104 (12.87 %)SQL
1289 (11.01 %)SLA
1387 (10.77 %)Banking
1485 (10.52 %)Oracle
1582 (10.15 %)Middleware
1679 (9.777 %)Project Management
1679 (9.777 %)MS Office
1776 (9.406 %)Release Management
1875 (9.282 %)Configuration Management
1973 (9.035 %)MS Excel
2069 (8.540 %)Windows 7
2168 (8.416 %)SQL Server
2267 (8.292 %)TCP/IP
2365 (8.045 %)VMware
2464 (7.921 %)Java
2464 (7.921 %)ITIL Certification
2563 (7.797 %)Windows Server 2003
2661 (7.550 %)Shell Script
2760 (7.426 %)Telecoms

Problem Management
Top Related IT Skills by Category

For the 6 months to 16 May 2012, IT contractor jobs within the UK citing Problem Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
182 (10.15 %)Middleware
254 (6.683 %).NET
343 (5.322 %)WebSphere
428 (3.465 %)Java EE
527 (3.342 %)WCF
624 (2.970 %)XML
720 (2.475 %)J2EE
817 (2.104 %)Windows Identity Foundation
915 (1.856 %)Application Packaging
1012 (1.485 %)SAML
1111 (1.361 %)SPNEGO
129 (1.114 %)Web Services
138 (0.990 %)HTML
146 (0.743 %)JMS
155 (0.619 %)Flash
155 (0.619 %)SOAP
155 (0.619 %)Ajax
164 (0.495 %)SAP Basis
164 (0.495 %)JRules
164 (0.495 %)Web Dynpro
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
156 (6.931 %)IIS
240 (4.950 %)WebSphere MQ
338 (4.703 %)MS Exchange
437 (4.579 %)WebSphere Application Server
534 (4.208 %)IBM HTTP Server
633 (4.084 %)SharePoint
724 (2.970 %)Exchange Server 2010
819 (2.351 %)Exchange Server 2007
916 (1.980 %)Apache
916 (1.980 %)Blackberry Enterprise Server
1014 (1.733 %)Office Communications Server
1014 (1.733 %)Lync
1113 (1.609 %)WebSphere Message Broker
129 (1.114 %)WebLogic
129 (1.114 %)Rendezvous
138 (0.990 %)Lotus Notes
138 (0.990 %)Tomcat
145 (0.619 %)Exchange Server 2003
145 (0.619 %)SharePoint 2010
154 (0.495 %)SharePoint Server
IT Contractor Job Market, Applications CategoryApplications
179 (9.777 %)MS Office
273 (9.035 %)MS Excel
344 (5.446 %)MS PowerPoint
424 (2.970 %)MS Project
519 (2.351 %)MS Visio
64 (0.495 %)InfoPath
72 (0.248 %)Spreadsheet
81 (0.124 %)FastStats
81 (0.124 %)Final Cut Pro
IT Contractor Job Market, Business Applications CategoryBusiness Applications
118 (2.228 %)RMDS
29 (1.114 %)3000 Xtra
38 (0.990 %)ION MarketView
44 (0.495 %)Remedy AR System
44 (0.495 %)Dynamics CRM
44 (0.495 %)BusinessWorks
53 (0.371 %)Oracle Applications
53 (0.371 %)SAP HR
53 (0.371 %)SAP SD
53 (0.371 %)Remedy ITSM
53 (0.371 %)Oracle BPM
62 (0.248 %)WebTrends
62 (0.248 %)SAP R/3
62 (0.248 %)SAP Payroll
71 (0.124 %)Maximo
71 (0.124 %)Oracle HRMS
71 (0.124 %)SAP PM
71 (0.124 %)Oracle Financials
71 (0.124 %)SAP PSCD
71 (0.124 %)SAP SRM
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
167 (8.292 %)TCP/IP
240 (4.950 %)LAN
339 (4.827 %)WAN
438 (4.703 %)SSL
438 (4.703 %)SAN
530 (3.713 %)Internet
627 (3.342 %)DNS
627 (3.342 %)Firewall
725 (3.094 %)Radio Access Network
823 (2.847 %)LDAP
823 (2.847 %)BIG-IP
919 (2.351 %)VPN
1018 (2.228 %)Kerberos
1116 (1.980 %)FTP
1212 (1.485 %)Unified Communications
1212 (1.485 %)Intranet
1212 (1.485 %)IP Telephony
1311 (1.361 %)HTTP
1311 (1.361 %)NAS
1410 (1.238 %)VoIP
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
168 (8.416 %)SQL Server
213 (1.609 %)SQL Server 2005
312 (1.485 %)SQL Server 2008
411 (1.361 %)DB2
57 (0.866 %)Data Warehouse
57 (0.866 %)MySQL
57 (0.866 %)Oracle 8/8i
66 (0.743 %)SQL Server Analysis Services
66 (0.743 %)DataStage
66 (0.743 %)Data Mining
75 (0.619 %)SQL Server Reporting Services
75 (0.619 %)SAP BW
75 (0.619 %)SQL Server Integration Services
84 (0.495 %)Oracle 11g
84 (0.495 %)Oracle 10g
84 (0.495 %)RDBMS
84 (0.495 %)Microsoft Analysis Services
84 (0.495 %)GIS
93 (0.371 %)TOAD
102 (0.248 %)QlikView
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
123 (2.847 %)LoadRunner
123 (2.847 %)Introscope
220 (2.475 %)ClearCase
318 (2.228 %)ClearQuest
318 (2.228 %)Rational Robot
49 (1.114 %)JIRA
58 (0.990 %)InstallShield
63 (0.371 %)Maven
63 (0.371 %)Ant
63 (0.371 %)JUnit
63 (0.371 %)Oracle Forms
63 (0.371 %)jMock
63 (0.371 %)Hudson
72 (0.248 %)Oracle APEX
72 (0.248 %)Team Foundation Server
81 (0.124 %)LSMW
81 (0.124 %)NUnit
81 (0.124 %)Visual Studio
81 (0.124 %)PVCS
81 (0.124 %)MSI
IT Contractor Job Market, General CategoryGeneral
1136 (16.83 %)Finance
287 (10.77 %)Banking
360 (7.426 %)Telecoms
435 (4.332 %)Front Office
526 (3.218 %)Investment Banking
622 (2.723 %)Back Office
717 (2.104 %)Financial Institution
812 (1.485 %)Retail
911 (1.361 %)Billing
107 (0.866 %)Law
115 (0.619 %)Legal
115 (0.619 %)Manufacturing
115 (0.619 %)Publishing
122 (0.248 %)Local Government
122 (0.248 %)Avionics
122 (0.248 %)Pharmaceutical
122 (0.248 %)Advertising
122 (0.248 %)Military
131 (0.124 %)Automotive
131 (0.124 %)French Language
IT Contractor Job Market, Job Titles CategoryJob Titles
1203 (25.12 %)Analyst
274 (9.158 %)Support Analyst
373 (9.035 %)Service Manager
460 (7.426 %)Problem Manager
549 (6.064 %)Applications Support
640 (4.950 %)Consultant
733 (4.084 %)Services Delivery Manager
733 (4.084 %)Delivery Manager
831 (3.837 %)Support Manager
929 (3.589 %)Service Analyst
1026 (3.218 %)Incident Manager
1026 (3.218 %)Project Manager
1123 (2.847 %)Developer
1123 (2.847 %)Administrator
1221 (2.599 %)Support Engineer
1221 (2.599 %)Senior Analyst
1320 (2.475 %)Infrastructure Engineer
1320 (2.475 %)Desktop Support
1419 (2.351 %)Service Desk Analyst
1518 (2.228 %)Applications Support Analyst
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
157 (7.054 %)Clustering
232 (3.960 %)Blackberry
329 (3.589 %)PKI
425 (3.094 %)Management Information System
520 (2.475 %)Mainframe
612 (1.485 %)Statistics
612 (1.485 %)Foreign Exchange (FX)
710 (1.238 %)PaaS
710 (1.238 %)Fixed Income
88 (0.990 %)CMDB
88 (0.990 %)Wiki
97 (0.866 %)NHS
97 (0.866 %)Computer Science
97 (0.866 %)Hedge funds
106 (0.743 %)HACMP
115 (0.619 %)Mathematics
124 (0.495 %)iSeries
124 (0.495 %)Fat Client
124 (0.495 %)Thin Client
124 (0.495 %)Tandem
IT Contractor Job Market, Operating Systems CategoryOperating Systems
1284 (35.15 %)Windows
2149 (18.44 %)UNIX
3121 (14.98 %)Linux
469 (8.540 %)Windows 7
563 (7.797 %)Windows Server 2003
658 (7.178 %)Windows Server 2008
750 (6.188 %)Windows XP
833 (4.084 %)AIX
930 (3.713 %)Solaris
1025 (3.094 %)Red Hat Enterprise Linux
1122 (2.723 %)zOS
1212 (1.485 %)Windows 2000
138 (0.990 %)HPUX
145 (0.619 %)SUSE
154 (0.495 %)MVS
163 (0.371 %)Debian
163 (0.371 %)VMS
163 (0.371 %)Windows 2000 Server
163 (0.371 %)Ubuntu
163 (0.371 %)Windows Vista
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
1422 (52.23 %)ITIL
2206 (25.50 %)Change Management
3162 (20.05 %)Incident Management
4128 (15.84 %)Service Management
5121 (14.98 %)Service Delivery
679 (9.777 %)Project Management
776 (9.406 %)Release Management
875 (9.282 %)Configuration Management
945 (5.569 %)Continuous Improvement
1040 (4.950 %)Workflow
1135 (4.332 %)Change Control
1135 (4.332 %)Disaster Recovery
1234 (4.208 %)Root Cause Analysis
1333 (4.084 %)Migration
1432 (3.960 %)Capacity Management
1530 (3.713 %)ITSM
1530 (3.713 %)PRINCE2
1629 (3.589 %)ITIL V2
1727 (3.342 %)Load Balancing
1727 (3.342 %)ITIL V3
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
1104 (12.87 %)SQL
264 (7.921 %)Java
361 (7.550 %)Shell Script
458 (7.178 %)Perl
540 (4.950 %)C
637 (4.579 %)VB
728 (3.465 %)C++
817 (2.104 %)VBScript
916 (1.980 %)PowerShell
1015 (1.856 %)C-shell
1114 (1.733 %)Bash shell
1211 (1.361 %)JavaScript
139 (1.114 %)COBOL
147 (0.866 %)VBA
147 (0.866 %)PL/SQL
156 (0.743 %)C#
165 (0.619 %)Korn
174 (0.495 %)JCL
174 (0.495 %)Assembly Language
174 (0.495 %)RPG
IT Contractor Job Market, Qualifications CategoryQualifications
164 (7.921 %)ITIL Certification
249 (6.064 %)Degree
345 (5.569 %)Security Cleared
442 (5.198 %)Microsoft Certification
536 (4.455 %)SC Cleared
629 (3.589 %)MCSE
724 (2.970 %)Cisco Certification
817 (2.104 %)CCNA
913 (1.609 %)CCNP
1012 (1.485 %)HND
119 (1.114 %)MCP
128 (0.990 %)HNC
128 (0.990 %)GCIA
128 (0.990 %)GCIH
137 (0.866 %)ISEB
137 (0.866 %)PRINCE2 Certification
146 (0.743 %)PRINCE2 Practitioner
155 (0.619 %)CISSP
155 (0.619 %)BC Cleared
155 (0.619 %)DV Cleared
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
189 (11.01 %)SLA
219 (2.351 %)QA
312 (1.485 %)ISO 9001
49 (1.114 %)COBIT
57 (0.866 %)Sarbanes-Oxley
62 (0.248 %)ISO/IEC 27001
71 (0.124 %)GMP
71 (0.124 %)ISO 9000
71 (0.124 %)DICOM
IT Contractor Job Market, System Software CategorySystem Software
1113 (13.99 %)Active Directory
230 (3.713 %)VMware Infrastructure
317 (2.104 %)VMware ESX
413 (1.609 %)vSphere
511 (1.361 %)Hyper-V
66 (0.743 %)VMware ESXi
66 (0.743 %)Snort
66 (0.743 %)Oracle RMAN
75 (0.619 %)VMware Server
75 (0.619 %)XenApp
75 (0.619 %)Veritas Volume Manager
84 (0.495 %)PowerHA
93 (0.371 %)Tivoli Workload Scheduler
93 (0.371 %)MetaFrame
93 (0.371 %)Citrix Presentation Server
93 (0.371 %)Oracle RAC
102 (0.248 %)LiteSpeed
102 (0.248 %)SRDF
102 (0.248 %)VMware Workstation
111 (0.124 %)Samba
IT Contractor Job Market, Systems Management CategorySystems Management
130 (3.713 %)SCCM
222 (2.723 %)SCOM
317 (2.104 %)CA SiteMinder
415 (1.856 %)OpenView
514 (1.733 %)NetBackup
69 (1.114 %)Tivoli
78 (0.990 %)CA Wily
87 (0.866 %)ServiceCenter
96 (0.743 %)Systems Management Server (SMS)
96 (0.743 %)Backup Exec
105 (0.619 %)Nagios
105 (0.619 %)HP Quality Center
105 (0.619 %)Veritas Storage Foundation
114 (0.495 %)vCenter
114 (0.495 %)Cisco CUCM
114 (0.495 %)Data Guard
114 (0.495 %)BMC Performance Manager
114 (0.495 %)CiscoWorks
123 (0.371 %)Tivoli Monitoring
123 (0.371 %)Tivoli Storage Manager
IT Contractor Job Market, Vendors CategoryVendors
1142 (17.57 %)Microsoft
285 (10.52 %)Oracle
365 (8.045 %)VMware
456 (6.931 %)HP
551 (6.312 %)Remedy
643 (5.322 %)Citrix
736 (4.455 %)Cisco
829 (3.589 %)IBM
928 (3.465 %)Symantec
1027 (3.342 %)SAP
1126 (3.218 %)Red Hat
1222 (2.723 %)CA
1320 (2.475 %)Sun
1320 (2.475 %)BMC
1320 (2.475 %)Reuters
1419 (2.351 %)Altiris
1518 (2.228 %)NetApp
1616 (1.980 %)TIBCO
1714 (1.733 %)Veritas
1813 (1.609 %)Business Objects