The statistics below represent IT contracts advertised across the West Midlands region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 136 117 115
Rank change year-on-year
-19 -2
Contract jobs requiring a 2nd Line Support Analyst 12 3 10
As % of all contract IT jobs located in the West Midlands 0.37% 0.12% 0.39%
As % of the Job Titles category 0.39% 0.13% 0.41%
Number of daily rates quoted 6 2 4
Median daily rate £135 £123 £163
Median daily rate % change year-on-year
+10.20% -24.61%
90% offered a daily rate of more than £128 £121 £115
10% offered a daily rate of more than £148 £125 £193
UK excluding London median daily rate £150 £145 £170
% change year-on-year
+3.44% -14.70%
Number of hourly rates quoted 4 0 3
Median hourly rate £14.38 - £20.00
UK excluding London median hourly rate £14.50 £16.00 £16.50
% change year-on-year
-9.37% -3.03%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
3071 2391 2420
As % of all contract IT jobs located in the West Midlands 94.99% 94.25% 93.69%
Number of daily rates quoted 1832 1359 1221
Median daily rate £400 £363 £350
Median daily rate % change year-on-year
+10.34% +3.57%
90% offered a daily rate of more than £250 £227 £190
10% offered a daily rate of more than £525 £500 £475
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 132 150 175
Median hourly rate £14.75 £16.00 £17.00
Median hourly rate % change year-on-year
-7.81% -5.88%
90% offered a hourly rate of more than £10.00 £10.20 £9.50
10% offered a hourly rate of more than £40.00 £34.14 £32.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Daily Rate Trend in the West Midlands

2nd Line Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Hourly Rate Trend in the West Midlands

2nd Line Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 4 £130 +4.00%
Warwickshire - 4 £135 -
Walsall - 1 £125 -
West Bromwich - 1 - -
Herefordshire - 1 - -
Shropshire - 1 - - 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 September 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 11 (68.75%) Windows
2 10 (62.50%) Active Directory
3 7 (43.75%) ITIL
4 5 (31.25%) Microsoft
5 4 (25.00%) Windows Server
5 4 (25.00%) MS Office
6 3 (18.75%) Office 365
6 3 (18.75%) Incident Management
6 3 (18.75%) Blackberry
6 3 (18.75%) SLA
6 3 (18.75%) Citrix
6 3 (18.75%) Windows 7
7 2 (12.50%) Analytical Skills
7 2 (12.50%) Windows 10
7 2 (12.50%) Windows XP
7 2 (12.50%) MS Exchange
7 2 (12.50%) Service Management
7 2 (12.50%) Back Office
7 2 (12.50%) Retail
7 2 (12.50%) Windows Server 2008
7 2 (12.50%) LANDesk
8 1 (6.25%) Exchange Server 2007
8 1 (6.25%) Cisco IOS
8 1 (6.25%) Citrix Presentation Server
8 1 (6.25%) Investment Management
8 1 (6.25%) Android
8 1 (6.25%) XenApp
8 1 (6.25%) Skype for Business
8 1 (6.25%) Continuous Improvement
8 1 (6.25%) Root Cause Analysis

2nd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) MS Exchange
2 1 (6.25%) Blackberry Enterprise Server
2 1 (6.25%) Exchange Server 2003
2 1 (6.25%) Exchange Server 2007
2 1 (6.25%) Skype for Business
Applications
1 4 (25.00%) MS Office
2 1 (6.25%) MS Excel
Business Applications
1 1 (6.25%) Dynamics AX
Cloud Services
1 3 (18.75%) Office 365
2 1 (6.25%) Microsoft Azure
Communications & Networking
1 1 (6.25%) Cisco IOS
1 1 (6.25%) Ethernet
1 1 (6.25%) Internet
1 1 (6.25%) IP Telephony
1 1 (6.25%) TCP/IP
General
1 2 (12.50%) Back Office
1 2 (12.50%) Retail
2 1 (6.25%) Banking
2 1 (6.25%) Finance
2 1 (6.25%) Private Banking
2 1 (6.25%) Retail Banking
Miscellaneous
1 3 (18.75%) Blackberry
2 2 (12.50%) Analytical Skills
3 1 (6.25%) Driving Licence
3 1 (6.25%) EPoS
3 1 (6.25%) Management Information System
3 1 (6.25%) Pocket PC
3 1 (6.25%) Smartphone
Operating Systems
1 11 (68.75%) Windows
2 4 (25.00%) Windows Server
3 3 (18.75%) Windows 7
4 2 (12.50%) Windows 10
4 2 (12.50%) Windows Server 2008
4 2 (12.50%) Windows XP
5 1 (6.25%) Android
5 1 (6.25%) Windows 2000
5 1 (6.25%) Windows Server 2003
5 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 7 (43.75%) ITIL
2 3 (18.75%) Incident Management
3 2 (12.50%) Service Management
4 1 (6.25%) Coaching
4 1 (6.25%) Continuous Improvement
4 1 (6.25%) ERP
4 1 (6.25%) Facilities Management
4 1 (6.25%) Investment Management
4 1 (6.25%) Knowledge Management
4 1 (6.25%) Root Cause Analysis
4 1 (6.25%) Service Desk Management
4 1 (6.25%) Wealth Management
Qualifications
1 1 (6.25%) ITIL Certification
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 10 (62.50%) Active Directory
2 1 (6.25%) Citrix Presentation Server
2 1 (6.25%) XenApp
Systems Management
1 1 (6.25%) Microsoft Intune
Vendors
1 5 (31.25%) Microsoft
2 3 (18.75%) Citrix
3 2 (12.50%) LANDesk
4 1 (6.25%) Apple
4 1 (6.25%) Cisco
4 1 (6.25%) HP
4 1 (6.25%) NetIQ