The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 119 96 104
Rank change year-on-year
-23 +8
Contract jobs requiring a 2nd Line Support Analyst 5 17 2
As % of all contract IT jobs located in the West Midlands 0.20% 0.77% 0.096%
As % of the Job Titles category 0.21% 0.83% 0.10%
Number of daily rates quoted 3 7 0
Average daily rate £140 £275 -
Average daily rate % change year-on-year
-49.09% -
UK excluding London average daily rate £155 £190 £140
% change year-on-year
-18.42% +35.71%
Number of hourly rates quoted 0 9 1
Average hourly rate - £12.50 £11.00
Average hourly rate % change year-on-year
- +13.63%
UK excluding London average hourly rate £16.25 £14.50 £16.00
% change year-on-year
+12.06% -9.37%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2368 2041 1940
As % of all contract IT jobs located in the West Midlands 94.08% 92.39% 92.69%
Number of daily rates quoted 1326 1140 1018
Average daily rate £385 £350 £350
Average daily rate % change year-on-year
+10.00% -
90% offered a daily rate of more than £250 £200 £225
10% offered a daily rate of more than £525 £485 £475
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 90 176 141
Average hourly rate £13.85 £14.00 £17.50
Average hourly rate % change year-on-year
-1.07% -20.00%
90% offered a hourly rate of more than £10.67 £11.15 £10.00
10% offered a hourly rate of more than £22.50 £30.00 £36.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the West Midlands

2nd Line Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Daily Rate Trend in the West Midlands

2nd Line Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the West Midlands region.

2nd Line Support Analyst Hourly Rate Trend in the West Midlands

2nd Line Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry 0 2 £140 -22.22%
Birmingham -4 2 £140 -48.62%
Staffordshire - 1 - - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 8 February 2016, IT contractor jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 4 (40.00%) Disaster Recovery
1 4 (40.00%) Management Information System
1 4 (40.00%) Finance
1 4 (40.00%) Microsoft Certification
1 4 (40.00%) MCP
1 4 (40.00%) MCSE
1 4 (40.00%) Continuous Improvement
1 4 (40.00%) Office 365
2 3 (30.00%) Microsoft
3 2 (20.00%) VMware
3 2 (20.00%) Service Management
3 2 (20.00%) IP Telephony
3 2 (20.00%) Microsoft App-V
3 2 (20.00%) Active Directory
3 2 (20.00%) Citrix
3 2 (20.00%) ITIL
3 2 (20.00%) Windows
3 2 (20.00%) LANDesk
3 2 (20.00%) SCCM
3 2 (20.00%) Facilities Management
4 1 (10.00%) Windows Server
4 1 (10.00%) Windows 10
4 1 (10.00%) Exchange Server 2003
4 1 (10.00%) Application Packaging
4 1 (10.00%) German Language
4 1 (10.00%) VMware Infrastructure
4 1 (10.00%) Windows Server 2008
4 1 (10.00%) Exchange Server 2007
4 1 (10.00%) Fat Client
4 1 (10.00%) C

2nd Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 8 February 2016, IT contractor jobs across the West Midlands region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) Exchange Server 2003
1 1 (10.00%) Exchange Server 2007
1 1 (10.00%) MS Exchange
1 1 (10.00%) SharePoint
Cloud Services
1 4 (40.00%) Office 365
Communications & Networking
1 2 (20.00%) IP Telephony
General
1 4 (40.00%) Finance
2 1 (10.00%) German Language
Miscellaneous
1 4 (40.00%) Management Information System
2 1 (10.00%) Fat Client
2 1 (10.00%) Thin Client
Operating Systems
1 2 (20.00%) Windows
2 1 (10.00%) Windows 10
2 1 (10.00%) Windows Server
2 1 (10.00%) Windows Server 2003
2 1 (10.00%) Windows Server 2008
Processes & Methodologies
1 4 (40.00%) Continuous Improvement
1 4 (40.00%) Disaster Recovery
2 2 (20.00%) Facilities Management
2 2 (20.00%) ITIL
2 2 (20.00%) Service Management
3 1 (10.00%) Application Packaging
3 1 (10.00%) Migration
Programming Languages
1 1 (10.00%) C
Qualifications
1 4 (40.00%) MCP
1 4 (40.00%) MCSE
1 4 (40.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 2 (20.00%) Active Directory
1 2 (20.00%) Microsoft App-V
2 1 (10.00%) VMware Infrastructure
Systems Management
1 2 (20.00%) SCCM
Vendors
1 3 (30.00%) Microsoft
2 2 (20.00%) Citrix
2 2 (20.00%) LANDesk
2 2 (20.00%) VMware
3 1 (10.00%) Cisco
3 1 (10.00%) Oracle