The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Service Analyst
Rank 180 136 144
Rank change year-on-year
-44 +8
Contract jobs requiring a Service Analyst 772 931 849
As % of all contract IT jobs located in the UK 1.38% 1.67% 1.55%
As % of the Job Titles category 1.46% 1.76% 1.65%
Number of daily rates quoted 411 412 451
Average daily rate £260 £275 £205
Average daily rate % change year-on-year
-5.45% +34.14%
90% offered a daily rate of more than £110 £110 £100
10% offered a daily rate of more than £475 £475 £450
UK excluding London average daily rate £230 £278 £165
% change year-on-year
-17.11% +68.18%
Number of hourly rates quoted 161 244 166
Average hourly rate £13.50 £13.00 £14.00
Average hourly rate % change year-on-year
+3.84% -7.14%
90% offered a hourly rate of more than £10.22 £10.00 £10.50
10% offered a hourly rate of more than £19.00 £17.50 £24.90
UK excluding London average hourly rate £13.25 £12.50 £13.88
% change year-on-year
+6.00% -9.94%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53058 52916 51575
As % of all contract IT jobs located in the UK 94.92% 94.76% 94.33%
Number of daily rates quoted 34561 32091 31451
Average daily rate £425 £400 £395
Average daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1534 2122 2107
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 30 April 2016.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 30 April 2016.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 706 £260 +4.00% 140
London -35 243 £350 +52.17% 53
South East -13 155 £290 +6.42% 23
East of England +4 78 £148 +9.25% 8
North West -19 57 £250 -13.79% 15
Yorkshire -4 50 £140 -37.77% 15
South West +2 41 £300 -14.28% 9
Scotland -44 41 £255 -27.14% 5
West Midlands -17 40 £133 -30.26% 9
City of London +22 37 £375 +82.92% 9
East Midlands -22 36 £111 +37.03% 7
West Yorkshire +2 35 £133 -52.33% 12
Hampshire -5 35 £325 +5.69% 6
Essex +21 33 £250 +85.18% 5
Leeds 0 29 £120 -14.28% 7
Manchester -10 29 £145 -35.55% 5
Surrey -4 27 £150 +7.14% 4
Colchester +2 25 - - 2
Buckinghamshire +11 22 £375 +15.38% 4
Edinburgh -29 21 £315 -10.00% 1
Oxfordshire +6 20 £150 -33.33% 2
Milton Keynes +3 20 £375 +23.96% 4
Birmingham -6 19 £115 -39.47% 2
Bristol -3 17 £319 -8.92% 4
Wales +13 15 £140 -51.72%
East Sussex +8 15 £325 +132.14% 1
South Wales +1 15 £140 -51.72%
Hertfordshire +6 14 £475 -
Kent -15 14 £180 +44.00% 2
Cheshire -19 14 £269 -38.51% 6

Service Analyst
Top 30 Related IT Skills

For the 6 months to 30 April 2016, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 621 (40.48%) Windows
2 552 (35.98%) Finance
3 528 (34.42%) Active Directory
4 485 (31.62%) ITIL
5 400 (26.08%) MS Office
6 398 (25.95%) Microsoft
7 360 (23.47%) Windows 7
8 246 (16.04%) MS Excel
9 197 (12.84%) Citrix
10 185 (12.06%) Service Management
11 177 (11.54%) Windows XP
12 153 (9.97%) Blackberry
13 152 (9.91%) Banking
14 136 (8.87%) Incident Management
15 130 (8.47%) MS Exchange
16 126 (8.21%) SLA
17 122 (7.95%) Business Analysis
18 103 (6.71%) Stakeholder Management
19 95 (6.19%) ITIL Certification
20 94 (6.13%) Law
21 92 (6.00%) ITSM
22 91 (5.93%) Agile Software Development
23 89 (5.80%) Service Delivery
24 88 (5.74%) Windows 8
25 86 (5.61%) Windows Server
26 84 (5.48%) Analytical Skills
27 80 (5.22%) Change Management
28 78 (5.08%) Legal
29 75 (4.89%) SQL
29 75 (4.89%) Security Cleared

Service Analyst
Top Related IT Skills by Category

For the 6 months to 30 April 2016, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 130 (8.47%) MS Exchange
2 62 (4.04%) SharePoint
3 51 (3.32%) Blackberry Enterprise Server
3 51 (3.32%) IBM Notes
4 35 (2.28%) Exchange Server 2010
5 22 (1.43%) Exchange Server 2003
6 12 (0.78%) SAS
7 10 (0.65%) CMS
7 10 (0.65%) SharePoint 2013
7 10 (0.65%) Skype for Business
8 9 (0.59%) Exchange Server 2007
8 9 (0.59%) SharePoint 2010
8 9 (0.59%) WebLogic
9 7 (0.46%) Exchange Server 2013
9 7 (0.46%) IIS
10 4 (0.26%) IBM Domino
10 4 (0.26%) Tomcat
11 2 (0.13%) Apache
11 2 (0.13%) JBoss
11 2 (0.13%) Sitecore CMS
Applications
1 400 (26.08%) MS Office
2 246 (16.04%) MS Excel
3 42 (2.74%) MS PowerPoint
4 35 (2.28%) MS Visio
5 14 (0.91%) Acrobat
5 14 (0.91%) MS Project
6 4 (0.26%) Spreadsheet
7 2 (0.13%) OmniGraffle
8 1 (0.065%) AutoCAD
8 1 (0.065%) Open Workbench
8 1 (0.065%) Photoshop
Business Applications
1 11 (0.72%) SAP Oil and Gas
2 9 (0.59%) Remedy ITSM
3 7 (0.46%) RMDS
4 3 (0.20%) Eagle PACE
5 2 (0.13%) BASE24
5 2 (0.13%) Sonata
5 2 (0.13%) Tercero
6 1 (0.065%) Dynamics AX
6 1 (0.065%) Dynamics CRM
6 1 (0.065%) Dynamics NAV
6 1 (0.065%) Eikon
6 1 (0.065%) Hi Portfolio
6 1 (0.065%) IBM Operational Decision Manager
6 1 (0.065%) Oracle EBS R12
6 1 (0.065%) Oracle Financials
6 1 (0.065%) SAP HR
Cloud Services
1 46 (3.00%) Office 365
2 14 (0.91%) Mimecast
3 5 (0.33%) SaaS
4 4 (0.26%) Amazon AWS
5 2 (0.13%) Cloud Computing
5 2 (0.13%) IaaS
5 2 (0.13%) Lucidchart
5 2 (0.13%) Microsoft Azure
6 1 (0.065%) Amazon EC2
6 1 (0.065%) Amazon S3
6 1 (0.065%) Google Apps
6 1 (0.065%) OneDrive
6 1 (0.065%) PaaS
6 1 (0.065%) Taleo
6 1 (0.065%) Yammer
Communications & Networking
1 55 (3.59%) LAN
1 55 (3.59%) TCP/IP
2 51 (3.32%) WAN
3 50 (3.26%) VPN
4 42 (2.74%) Internet
5 27 (1.76%) DNS
6 24 (1.56%) Remote Desktop
7 22 (1.43%) Wireless
8 20 (1.30%) DHCP
9 12 (0.78%) Firewall
9 12 (0.78%) Intranet
10 10 (0.65%) Skype
11 8 (0.52%) ATM
11 8 (0.52%) SSL
12 7 (0.46%) IP Telephony
13 6 (0.39%) VoIP
14 5 (0.33%) NAS
15 4 (0.26%) Extranet
15 4 (0.26%) FTP
15 4 (0.26%) SAN
Database & Business Intelligence
1 29 (1.89%) SQL Server
2 22 (1.43%) Data Warehouse
3 10 (0.65%) Data Mining
3 10 (0.65%) Relational Database
4 6 (0.39%) MySQL
5 5 (0.33%) BusinessObjects
6 4 (0.26%) Crystal Reports
6 4 (0.26%) SAP Data Services
7 3 (0.20%) Big Data
7 3 (0.20%) IBM InfoSphere
7 3 (0.20%) MS Access
7 3 (0.20%) Oracle BI EE
8 2 (0.13%) DB2
8 2 (0.13%) NoSQL
8 2 (0.13%) QlikView
8 2 (0.13%) SQL Server 2005
8 2 (0.13%) SQL Server 2008
8 2 (0.13%) SQL Server Integration Services
9 1 (0.065%) Amazon RDS
9 1 (0.065%) Oracle Exadata
Development Applications
1 14 (0.91%) JIRA
2 7 (0.46%) Selenium
2 7 (0.46%) SoapUI
3 6 (0.39%) Ant
3 6 (0.39%) ClearCase
3 6 (0.39%) ClearQuest
3 6 (0.39%) Gradle
3 6 (0.39%) HP UFT
3 6 (0.39%) Maven
4 5 (0.33%) Cucumber
5 4 (0.26%) Jenkins
5 4 (0.26%) Team Foundation Server
6 3 (0.20%) LoadRunner
6 3 (0.20%) Toad
6 3 (0.20%) WebDriver
6 3 (0.20%) Yeoman
7 2 (0.13%) ERwin
7 2 (0.13%) Gerrit
7 2 (0.13%) Git (software)
7 2 (0.13%) JMeter
General
1 552 (35.98%) Finance
2 152 (9.91%) Banking
3 94 (6.13%) Law
4 78 (5.08%) Legal
5 54 (3.52%) Retail
6 36 (2.35%) Telecoms
7 30 (1.96%) Investment Banking
8 23 (1.50%) German Language
9 22 (1.43%) Billing
10 20 (1.30%) Front Office
11 19 (1.24%) Retail Banking
12 18 (1.17%) Manufacturing
13 16 (1.04%) Marketing
14 14 (0.91%) Financial Institution
15 11 (0.72%) Back Office
15 11 (0.72%) Italian Language
16 10 (0.65%) Electronics
16 10 (0.65%) Local Government
17 9 (0.59%) Japanese Language
17 9 (0.59%) Publishing
Libraries, Frameworks & Software Standards
1 21 (1.37%) Web Services
2 12 (0.78%) XML
3 9 (0.59%) .NET
4 7 (0.46%) SOAP
5 6 (0.39%) FIXML
5 6 (0.39%) HTML
6 5 (0.33%) FIX Protocol
6 5 (0.33%) FpML
7 4 (0.26%) REST
8 3 (0.20%) Middleware
9 2 (0.13%) Software Packaging
10 1 (0.065%) Gherkin
10 1 (0.065%) HTML5
10 1 (0.065%) IBM Integration Bus
10 1 (0.065%) Oracle Fusion
10 1 (0.065%) Regular Expression
10 1 (0.065%) RESTful
10 1 (0.065%) SAP PI
10 1 (0.065%) Velocity
10 1 (0.065%) WebSphere MQ
Miscellaneous
1 153 (9.97%) Blackberry
2 84 (5.48%) Analytical Skills
3 44 (2.87%) NHS
4 31 (2.02%) Management Information System
5 26 (1.69%) Data Centre
6 23 (1.50%) iPhone
7 20 (1.30%) iPad
8 19 (1.24%) User Experience
9 18 (1.17%) Video Conferencing
10 16 (1.04%) AS400
11 14 (0.91%) CMDB
11 14 (0.91%) Driving Licence
11 14 (0.91%) Mathematics
12 13 (0.85%) Mainframe
12 13 (0.85%) Statistics
13 10 (0.65%) Credit Risk
14 9 (0.59%) Derivative
15 8 (0.52%) Fat Client
15 8 (0.52%) Mobile Computing
15 8 (0.52%) Thin Client
Operating Systems
1 621 (40.48%) Windows
2 360 (23.47%) Windows 7
3 177 (11.54%) Windows XP
4 88 (5.74%) Windows 8
5 86 (5.61%) Windows Server
6 68 (4.43%) Windows Server 2008
7 49 (3.19%) Windows Server 2003
8 33 (2.15%) Windows Server 2012
9 29 (1.89%) Unix
10 27 (1.76%) Windows 10
11 24 (1.56%) Linux
12 23 (1.50%) Android
13 22 (1.43%) Apple iOS
14 14 (0.91%) Windows 2000
15 9 (0.59%) Mac OS X
16 8 (0.52%) Solaris
17 6 (0.39%) Windows Vista
18 3 (0.20%) NetWare
18 3 (0.20%) Windows NT
19 2 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 485 (31.62%) ITIL
2 185 (12.06%) Service Management
3 136 (8.87%) Incident Management
4 122 (7.95%) Business Analysis
5 103 (6.71%) Stakeholder Management
6 92 (6.00%) ITSM
7 91 (5.93%) Agile Software Development
8 89 (5.80%) Service Delivery
9 80 (5.22%) Change Management
10 69 (4.50%) Project Management
11 62 (4.04%) Document Management
12 60 (3.91%) Migration
13 58 (3.78%) Problem Management
14 55 (3.59%) Business Intelligence
15 49 (3.19%) Change Control
16 45 (2.93%) ITIL V3
17 43 (2.80%) Data Analysis
18 41 (2.67%) Time Management
18 41 (2.67%) User Acceptance Testing
19 37 (2.41%) Test Scripting
Programming Languages
1 75 (4.89%) SQL
2 20 (1.30%) PowerShell
3 19 (1.24%) C
4 14 (0.91%) Java
5 11 (0.72%) VBScript
6 5 (0.33%) C#
6 5 (0.33%) JavaScript
6 5 (0.33%) VBA
7 4 (0.26%) VB
8 3 (0.20%) Groovy
8 3 (0.20%) Ruby
9 2 (0.13%) JCL
9 2 (0.13%) REXX
10 1 (0.065%) Bash Shell
10 1 (0.065%) C++
10 1 (0.065%) PL/SQL
10 1 (0.065%) Python
10 1 (0.065%) Shell Script
10 1 (0.065%) T-SQL
Qualifications
1 95 (6.19%) ITIL Certification
2 75 (4.89%) Security Cleared
3 69 (4.50%) Microsoft Certification
4 65 (4.24%) Degree
5 47 (3.06%) MCP
6 41 (2.67%) SC Cleared
7 33 (2.15%) ISEB
8 26 (1.69%) ITIL Foundation Certificate
9 25 (1.63%) MCSE
10 19 (1.24%) MCSA
11 18 (1.17%) ISTQB
12 14 (0.91%) Cisco Certification
13 11 (0.72%) MCDST
14 10 (0.65%) CCNA
15 9 (0.59%) MOS
16 6 (0.39%) A+ Certification
17 4 (0.26%) BPSS Clearance
17 4 (0.26%) MCITP
17 4 (0.26%) PMI Certification
17 4 (0.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 126 (8.21%) SLA
2 27 (1.76%) QA
3 16 (1.04%) FATCA
4 13 (0.85%) Data Quality
4 13 (0.85%) MiFID
5 4 (0.26%) Disclosure Scotland
5 4 (0.26%) ISO 9000
6 3 (0.20%) Dodd-Frank
6 3 (0.20%) EMIR
7 2 (0.13%) COBIT
7 2 (0.13%) ISO20022
7 2 (0.13%) Sarbanes-Oxley
8 1 (0.065%) ISO 9001
8 1 (0.065%) ISO/IEC 27001
8 1 (0.065%) PCI DSS
8 1 (0.065%) SEPA
8 1 (0.065%) Solvency II
System Software
1 528 (34.42%) Active Directory
2 34 (2.22%) VMware Infrastructure
3 18 (1.17%) XenApp
4 15 (0.98%) XenDesktop
5 13 (0.85%) Hyper-V
6 8 (0.52%) Microsoft App-V
6 8 (0.52%) Terminal Services
7 6 (0.39%) Citrix Presentation Server
8 5 (0.33%) Terminal Server
9 4 (0.26%) BitLocker
9 4 (0.26%) VMware Server
9 4 (0.26%) vSphere
10 3 (0.20%) Xen
11 2 (0.13%) VMware ESX
11 2 (0.13%) VMware Workstation
12 1 (0.065%) Firmware
12 1 (0.065%) ProxySG
Systems Management
1 49 (3.19%) SCCM
2 19 (1.24%) DameWare
3 16 (1.04%) HP Quality Center
4 15 (0.98%) Backup Exec
5 11 (0.72%) HP SIM
6 10 (0.65%) Symantec Endpoint Protection
7 5 (0.33%) BMC Marimba
7 5 (0.33%) SCOM
8 4 (0.26%) OpenView
9 3 (0.20%) OVSD
9 3 (0.20%) ServiceCenter
10 2 (0.13%) CA Endevor
10 2 (0.13%) Cacti
10 2 (0.13%) Microsoft Data Protection Manager
10 2 (0.13%) Nagios
10 2 (0.13%) SCOrch
10 2 (0.13%) Systems Management Server (SMS)
10 2 (0.13%) Unicenter
11 1 (0.065%) Norton AntiVirus
11 1 (0.065%) Tivoli
Vendors
1 398 (25.95%) Microsoft
2 197 (12.84%) Citrix
3 60 (3.91%) HP
4 59 (3.85%) Cisco
5 51 (3.32%) Lotus
6 50 (3.26%) VMware
7 40 (2.61%) Remedy
8 38 (2.48%) ServiceNow
9 30 (1.96%) Oracle
10 27 (1.76%) Apple
11 25 (1.63%) iManage
12 23 (1.50%) SAP
13 22 (1.43%) LANDesk
14 21 (1.37%) IBM
15 20 (1.30%) Adobe
16 18 (1.17%) Symantec
17 14 (0.91%) BMC
18 13 (0.85%) Avaya
18 13 (0.85%) PeopleSoft
19 10 (0.65%) Reuters
Sheffield, South Yorkshire
Venn Group
Rate: £9 - £12 Per Hour
Posted: Yesterday
London
Connectus
Rate: £10.86 - £15.48 per hour
Posted: Yesterday
Derby, Derbyshire
Lorien Resourcing
Rate: £7.39 - £9.89 per hour
Posted: Yesterday
London
Venturi
Rate: £18.00 - £24.00 per annum
Posted: Yesterday
Norfolk
IT Retail People Ltd
Rate: Unspecified
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: Yesterday
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £15.00 per hour
Posted: 2 days ago
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £10.75 per hour
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £15 per hour
Posted: 2 days ago
North London
Lawrence Harvey Enterprise
Rate: £10 - £15 per hour
Posted: 3 days ago
Stirlingshire
Hydrogen Group
Posted: 3 days ago
Hampshire
Computer People
Rate: £12.50 per hour + TEMP TO PERM
Posted: 3 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.61 - £9.41 per annum
Posted: 3 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: 4 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £7.39 - £9.00 per hour
Posted: 4 days ago
Surrey
Initi8 Recruitment
Rate: £450 - £520 Per Annum
Posted: 4 days ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 4 days ago
London
Executive Resource Group
Rate: £280 - 320 per day
Posted: 4 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.61 - £9.41 per annum
Posted: 4 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 4 days ago
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: 4 days ago
London
Information Technology Services
Rate: £150 - 200 per day
Posted: 4 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £11.30 - £13.68 per hour
Posted: 5 days ago
Essex
LA International
Rate: £13.33 per hour
Posted: 5 days ago
Essex
LA International
Rate: £100 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
People Source Consulting
Rate: £350 - £400 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
People Source Consulting
Rate: £350 - £400 per day
Posted: 5 days ago
City, London
Spencer Rose
Rate: From £45,000 to £48,000 per annum
Posted: 5 days ago