The first table below looks at the demand for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Analyst
Rank 172 222 223
Rank change year-on-year
+50 +1
Contract jobs requiring a Service Analyst 670 415 489
As % of all contract IT jobs located in the UK 1.19% 0.87% 0.81%
As % of the Job Titles category 1.29% 0.94% 0.87%
Number of daily rates quoted 316 125 142
Average daily rate £170 £165 £160
Average daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £75 £89 £99
10% offered a daily rate of more than £375 £360 £360
UK excluding London average daily rate £120 £120 £138
% change year-on-year
- -12.72%
Number of hourly rates quoted 161 142 181
Average hourly rate £14.00 £13.00 £13.50
Average hourly rate % change year-on-year
+7.69% -3.70%
90% offered a hourly rate of more than £10.50 £10.50 £11.00
10% offered a hourly rate of more than £24.15 £18.50 £20.25
UK excluding London average hourly rate £13.50 £12.00 £13.00
% change year-on-year
+12.50% -7.69%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 18 April 2014.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 18 April 2014.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +25 628 £170 -2.85% 111
London +44 274 £200 -1.96% 39
South East +23 104 £128 -15.00% 29
City of London +37 95 £190 - 18
East of England 0 62 £148 +47.50% 11
East Midlands +29 58 £70 +7.69% 2
Derbyshire +14 50 £70 +7.69% 1
North West +8 50 £110 -26.66% 5
Berkshire +12 29 £100 -72.41% 2
Buckinghamshire -11 28 £137 -33.97% 8
South West -9 27 £140 -60.00% 6
West Midlands -9 24 £161 -36.76% 3
Essex -15 24 £170 +88.88% 2
Yorkshire -47 23 £107 -6.95% 12
Cheshire -2 22 £120 -20.00% 3
Manchester -1 20 £115 -17.85% 2
Derby - 20 £70 - 1
Cambridgeshire +3 19 £160 +25.49%
Milton Keynes -12 19 £373 - 6
Surrey +6 17 £198 - 10
Scotland +1 17 £123 +22.50% 3
Peterborough -12 14 £160 +77.77%
West Yorkshire -43 13 £110 -4.78% 7
Colchester +11 12 £170 -
Oxfordshire +4 11 £100 - 2
Hampshire -11 10 £344 +137.06% 4
Leeds -30 10 £100 -13.04% 3
Oxford +10 9 £100 -
Hertfordshire -11 9 £185 -2.63% 3
Devon -3 8 £175 -50.00%

Service Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 636 (49.92%) Windows
2 633 (49.69%) ITIL
3 513 (40.27%) MS Office
4 484 (37.99%) Active Directory
5 372 (29.20%) Windows XP
6 366 (28.73%) Microsoft
7 301 (23.63%) MS Excel
8 265 (20.80%) Windows 7
9 234 (18.37%) Service Management
10 207 (16.25%) Finance
11 187 (14.68%) Blackberry
12 176 (13.81%) Citrix
13 172 (13.50%) SLA
14 149 (11.70%) Incident Management
15 138 (10.83%) Remedy
16 136 (10.68%) Service Delivery
17 120 (9.42%) ITIL Certification
18 112 (8.79%) MS Exchange
19 104 (8.16%) Banking
20 94 (7.38%) Legal
21 84 (6.59%) Blackberry Enterprise Server
21 84 (6.59%) Security Cleared
22 80 (6.28%) Law
23 76 (5.97%) HP
24 69 (5.42%) MCP
25 68 (5.34%) Microsoft Certification
26 64 (5.02%) MS PowerPoint
27 58 (4.55%) Back Office
28 56 (4.40%) Cisco
28 56 (4.40%) Document Management

Service Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 112 (8.79%) MS Exchange
2 84 (6.59%) Blackberry Enterprise Server
3 49 (3.85%) IBM Notes
4 42 (3.30%) SharePoint
5 33 (2.59%) Exchange Server 2010
6 20 (1.57%) Exchange Server 2007
7 17 (1.33%) Exchange Server 2003
8 15 (1.18%) CICS
9 11 (0.86%) Lync
10 8 (0.63%) WorkSite
11 7 (0.55%) WebSphere
11 7 (0.55%) IIS
11 7 (0.55%) WebSphere Application Server
12 6 (0.47%) Tomcat
12 6 (0.47%) SharePoint 2010
13 5 (0.39%) Exchange Server 2013
14 3 (0.24%) GroupWise
15 2 (0.16%) LiveLink
15 2 (0.16%) Exchange Server 5.5
16 1 (0.078%) Exchange Server 2000
Applications
1 513 (40.27%) MS Office
2 301 (23.63%) MS Excel
3 64 (5.02%) MS PowerPoint
4 13 (1.02%) MS Visio
5 7 (0.55%) Spreadsheet
6 4 (0.31%) MS Project
Business Applications
1 18 (1.41%) Remedy ITSM
2 8 (0.63%) Maximo
2 8 (0.63%) assyst
3 4 (0.31%) Oracle EBS
4 3 (0.24%) Cerner Millennium
5 2 (0.16%) SAP CRM
5 2 (0.16%) Oracle iProcurement
5 2 (0.16%) SAP ERP
6 1 (0.078%) Tesseract
6 1 (0.078%) Infor M3
6 1 (0.078%) Movex
6 1 (0.078%) Agresso
Cloud Services
1 4 (0.31%) Office 365
2 2 (0.16%) SaaS
2 2 (0.16%) Google Apps
3 1 (0.078%) Cloud Computing
Communications & Networking
1 55 (4.32%) VPN
2 54 (4.24%) WAN
3 48 (3.77%) Internet
4 45 (3.53%) TCP/IP
5 44 (3.45%) LAN
6 29 (2.28%) VoIP
7 24 (1.88%) Wireless
8 18 (1.41%) DNS
9 14 (1.10%) IP Telephony
10 9 (0.71%) Wi-Fi
11 8 (0.63%) Broadband
11 8 (0.63%) Intranet
11 8 (0.63%) Firewall
11 8 (0.63%) 3G
12 7 (0.55%) Network Security
12 7 (0.55%) DHCP
13 6 (0.47%) ADSL
14 5 (0.39%) Ethernet
15 4 (0.31%) SAN
15 4 (0.31%) Cisco IOS
Database & Business Intelligence
1 7 (0.55%) Relational Database
2 6 (0.47%) SQL Server
2 6 (0.47%) Crystal Reports
3 4 (0.31%) Data Warehouse
3 4 (0.31%) SQL Server 2008
3 4 (0.31%) BusinessObjects XI
4 3 (0.24%) MS Access
4 3 (0.24%) Data Mining
5 2 (0.16%) SAP BW
5 2 (0.16%) Oracle OWB
5 2 (0.16%) CorVu
5 2 (0.16%) Oracle ODI
5 2 (0.16%) SQL Server Reporting Services
5 2 (0.16%) SQL Server Integration Services
6 1 (0.078%) SQL Server 2005
6 1 (0.078%) SQL Server 2012
6 1 (0.078%) Oracle Database
6 1 (0.078%) EDMS
6 1 (0.078%) SQL Server 2000
6 1 (0.078%) Oracle Reports
Development Applications
1 1 (0.078%) Dreamweaver
General
1 207 (16.25%) Finance
2 104 (8.16%) Banking
3 94 (7.38%) Legal
4 80 (6.28%) Law
5 58 (4.55%) Back Office
6 31 (2.43%) International Banking
7 23 (1.81%) Telecoms
8 20 (1.57%) Retail
9 14 (1.10%) Advertising
9 14 (1.10%) French Language
10 10 (0.78%) Investment Banking
11 8 (0.63%) Financial Institution
11 8 (0.63%) Pharmaceutical
12 7 (0.55%) German Language
12 7 (0.55%) Italian Language
13 6 (0.47%) Marketing
14 5 (0.39%) Local Government
14 5 (0.39%) Spanish Language
14 5 (0.39%) Manufacturing
15 3 (0.24%) Norwegian Language
Libraries, Frameworks & Software Standards
1 6 (0.47%) Web Services
2 2 (0.16%) COM
2 2 (0.16%) HTML
2 2 (0.16%) Oracle Fusion
2 2 (0.16%) Software Packaging
3 1 (0.078%) XMPP
3 1 (0.078%) ActiveMQ
3 1 (0.078%) Spring
3 1 (0.078%) Middleware
3 1 (0.078%) .NET
3 1 (0.078%) CSS
3 1 (0.078%) EDI
Miscellaneous
1 187 (14.68%) Blackberry
2 45 (3.53%) Handset
3 39 (3.06%) Management Information System
4 36 (2.83%) NHS
5 27 (2.12%) iPhone
6 12 (0.94%) iPad
6 12 (0.94%) Mathematics
7 10 (0.78%) Statistics
8 8 (0.63%) Replication
8 8 (0.63%) PDA
9 7 (0.55%) Client/Server
10 6 (0.47%) EPoS
10 6 (0.47%) Video Conferencing
11 5 (0.39%) Smartphone
11 5 (0.39%) Data Protection Act
11 5 (0.39%) Hedge funds
12 3 (0.24%) Freedom of Information
12 3 (0.24%) Fat Client
12 3 (0.24%) Freedom of Information Act
12 3 (0.24%) Wiki
Operating Systems
1 636 (49.92%) Windows
2 372 (29.20%) Windows XP
3 265 (20.80%) Windows 7
4 52 (4.08%) Windows Server 2008
5 45 (3.53%) Windows Server 2003
6 24 (1.88%) Windows Vista
7 22 (1.73%) Android
7 22 (1.73%) UNIX
8 21 (1.65%) Apple iOS
9 17 (1.33%) Mac OS X
10 14 (1.10%) Windows NT
11 12 (0.94%) Windows 8
12 11 (0.86%) Windows 2000
13 10 (0.78%) Windows Mobile
14 7 (0.55%) Solaris
14 7 (0.55%) Linux
15 6 (0.47%) Windows Server 2012
16 5 (0.39%) Windows 2000 Server
17 4 (0.31%) Mac OS
18 2 (0.16%) VME
Processes & Methodologies
1 633 (49.69%) ITIL
2 234 (18.37%) Service Management
3 149 (11.70%) Incident Management
4 136 (10.68%) Service Delivery
5 56 (4.40%) Document Management
6 55 (4.32%) ITSM
7 53 (4.16%) Problem Management
8 46 (3.61%) Project Management
9 45 (3.53%) ITIL V3
10 43 (3.38%) PRINCE2
11 40 (3.14%) Change Management
12 28 (2.20%) Continuous Improvement
13 26 (2.04%) Workflow
14 25 (1.96%) Disaster Recovery
15 19 (1.49%) CRM
16 16 (1.26%) Release Management
16 16 (1.26%) ERP
16 16 (1.26%) Stakeholder Management
17 13 (1.02%) Asset Management
17 13 (1.02%) Migration
Programming Languages
1 21 (1.65%) SQL
2 16 (1.26%) C
3 7 (0.55%) Korn
3 7 (0.55%) Bash Shell
4 2 (0.16%) PowerShell
5 1 (0.078%) Ruby
5 1 (0.078%) Shell Script
5 1 (0.078%) Java
5 1 (0.078%) JavaScript
5 1 (0.078%) PL/SQL
Qualifications
1 120 (9.42%) ITIL Certification
2 84 (6.59%) Security Cleared
3 69 (5.42%) MCP
4 68 (5.34%) Microsoft Certification
5 49 (3.85%) Degree
6 47 (3.69%) SC Cleared
7 23 (1.81%) MCSE
7 23 (1.81%) MCDST
8 19 (1.49%) DV Cleared
9 17 (1.33%) MCSA
10 13 (1.02%) MOS
11 11 (0.86%) A+ Certification
12 9 (0.71%) PRINCE2 Certification
13 6 (0.47%) HNC
13 6 (0.47%) MCTS
14 3 (0.24%) MCITP
14 3 (0.24%) CTC Cleared
14 3 (0.24%) HND
15 2 (0.16%) CCA
15 2 (0.16%) Citrix Certification
Quality Assurance & Compliance
1 172 (13.50%) SLA
2 8 (0.63%) QA
3 2 (0.16%) Data Quality
3 2 (0.16%) ISO/IEC 27001
4 1 (0.078%) ISO 9001
4 1 (0.078%) GxP
System Software
1 484 (37.99%) Active Directory
2 21 (1.65%) VMware Infrastructure
3 9 (0.71%) Hyper-V
3 9 (0.71%) XenApp
4 4 (0.31%) XenDesktop
5 2 (0.16%) Terminal Services
5 2 (0.16%) Microsoft App-V
5 2 (0.16%) vSphere
6 1 (0.078%) ProxySG
6 1 (0.078%) VMware Server
6 1 (0.078%) XenServer
6 1 (0.078%) NDS
Systems Management
1 29 (2.28%) SCCM
2 24 (1.88%) OpenView
3 22 (1.73%) ServiceCenter
4 19 (1.49%) OVSD
5 12 (0.94%) SCOM
6 9 (0.71%) Systems Management Server (SMS)
7 6 (0.47%) MIMEsweeper
8 5 (0.39%) Unicenter
9 4 (0.31%) NetBackup
9 4 (0.31%) SCOrch
10 3 (0.24%) WSUS
10 3 (0.24%) SCSM
10 3 (0.24%) ZENworks
11 2 (0.16%) ARCserve
11 2 (0.16%) DameWare
11 2 (0.16%) Forefront Identity Manager
11 2 (0.16%) HP Data Protector
12 1 (0.078%) Norton AntiVirus
12 1 (0.078%) Backup Exec
12 1 (0.078%) Tivoli
Vendors
1 366 (28.73%) Microsoft
2 176 (13.81%) Citrix
3 138 (10.83%) Remedy
4 76 (5.97%) HP
5 56 (4.40%) Cisco
6 49 (3.85%) Lotus
7 41 (3.22%) VMware
8 32 (2.51%) McAfee
9 29 (2.28%) Apple
10 16 (1.26%) ServiceNow
10 16 (1.26%) SAP
10 16 (1.26%) Symantec
11 12 (0.94%) Avaya
11 12 (0.94%) CA
12 10 (0.78%) Oracle
12 10 (0.78%) IBM
13 9 (0.71%) Adobe
13 9 (0.71%) Novell
13 9 (0.71%) CheckPoint
13 9 (0.71%) Business Objects
Milton Keynes, Buckinghamshire
SmartSourcing plc
Rate: please quote daily rate
Posted: 2 days ago
Warrington, Cheshire
Rullion IT Plus
Rate: £15.00 per hour
Posted: 3 days ago
Swindon, Wiltshire
Experis IT
Rate: £75 - £120 per day
Posted: 3 days ago
Manchester, Lancashire
Clarity Resourcing Ltd
Rate: £100 - £200 per day
Posted: 4 days ago
West Yorkshire
Connectus
Rate: £9.5 per hour
Posted: 4 days ago
Kingston Upon Thames, Surrey
HAYS INFORMATION TECHNOLOGY
Rate: £11.00 - £14.00 per annum
Posted: 4 days ago
Cheshire
E-synergy Solutions
Rate: £100 per day
Posted: 4 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: Market Rate
Posted: 5 days ago
Caerphilly, Mid Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £15.00 per hour
Posted: 5 days ago
Berkshire
Spring Technology
Rate: £200 - £210 per day
Posted: 5 days ago
Chessington, Surrey
Coal IT Services
Rate: Up to £120 per day
Posted: 5 days ago
Harrogate, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: 5 days ago
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £80 - 100 per day
Posted: 5 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: 6 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 6 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 6 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 6 days ago
Portsmouth, Hampshire
Connectus
Rate: £11.15 - £14.35 per hour
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Rate: negotiable
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: 6 days ago