The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 7 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 May 2015
Same period 2014 Same period 2013
Service Analyst
Rank 185 182 220
Rank change year-on-year
-3 +38
Contract jobs requiring a Service Analyst 652 652 414
As % of all contract IT jobs located in the UK 1.17% 1.18% 0.87%
As % of the Job Titles category 1.27% 1.27% 0.94%
Number of daily rates quoted 218 307 130
Average daily rate
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of your Daily Rate
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£158 £170 £150
Average daily rate % change year-on-year
-7.35% +13.33%
90% offered a daily rate of more than £100 £97 £95
10% offered a daily rate of more than £348 £375 £350
UK excluding London average daily rate £140 £120 £123
% change year-on-year
+16.66% -2.04%
Number of hourly rates quoted 238 176 147
Average hourly rate £13.00 £14.04 £13.00
Average hourly rate % change year-on-year
-7.40% +8.00%
90% offered a hourly rate of more than £10.00 £10.00 £10.00
10% offered a hourly rate of more than £17.00 £20.70 £20.00
UK excluding London average hourly rate £12.50 £14.00 £12.25
% change year-on-year
-10.71% +14.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51431 51236 44013
As % of all contract IT jobs located in the UK 92.36% 92.41% 92.49%
Number of daily rates quoted 31393 31521 25178
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £560 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2037 2059 2170
Average hourly rate £17.00 £17.50 £18.25
Average hourly rate % change year-on-year
-2.85% -4.10%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 7 May 2015.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 7 May 2015.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 7 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 614 £155 -8.82% 102
London -58 178 £175 -7.89% 23
South East +16 121 £150 +20.00% 22
East of England +14 70 £135 - 15
East Midlands +11 66 £81 +15.71% 5
North East +30 46 £120 -20.00% 2
Yorkshire -6 41 £140 -36.36% 13
North West -27 41 £135 +22.72% 6
City of London -28 40 £202 +6.44% 10
Tyne and Wear +26 37 £120 -20.00% 1
West Midlands +5 34 £125 - 3
Hampshire +22 33 £304 -11.63% 7
Newcastle upon Tyne +21 31 £120 -20.00% 1
Leicestershire +27 30 £81 -
Berkshire +3 29 £150 +50.00% 4
West Yorkshire -13 23 £140 -38.12% 7
Cambridgeshire +10 21 - - 4
Scotland -1 21 £150 +22.44% 1
Leeds -11 21 £140 -38.46% 4
Cheshire -8 20 £120 +14.28% 3
Northamptonshire +12 19 - - 3
Havant - 18 - - 1
Oxfordshire -14 17 £143 +42.50%
Birmingham +7 16 £158 +26.00% 1
South West -3 16 £130 +8.33% 13
Manchester -14 16 £140 +21.73% 2
Reading +20 15 £110 -26.66% 3
Northampton +8 15 - - 3
Bedfordshire +8 14 £325 +202.32% 3
Milton Keynes -7 14 £197 +43.79% 3

Service Analyst
Top 30 Related IT Skills

For the 6 months to 7 May 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 709 (54.33%) Windows
2 556 (42.61%) ITIL
3 546 (41.84%) MS Office
4 511 (39.16%) Microsoft
5 503 (38.54%) Active Directory
6 407 (31.19%) Windows 7
7 333 (25.52%) MS Excel
8 239 (18.31%) Windows XP
9 225 (17.24%) Service Management
10 212 (16.25%) SLA
11 208 (15.94%) Citrix
12 162 (12.41%) Incident Management
13 156 (11.95%) Finance
14 120 (9.20%) Blackberry
15 116 (8.89%) Service Delivery
16 115 (8.81%) Analytical Skills
17 106 (8.12%) Security Cleared
18 99 (7.59%) MS Exchange
19 98 (7.51%) ITSM
20 87 (6.67%) LAN
21 76 (5.82%) Remedy
22 73 (5.59%) WAN
23 72 (5.52%) SC Cleared
24 70 (5.36%) Cisco
25 65 (4.98%) VPN
26 64 (4.90%) Legal
27 63 (4.83%) Lotus
27 63 (4.83%) MCP
28 62 (4.75%) IBM Notes
29 56 (4.29%) Windows Server 2008

Service Analyst
Top Related IT Skills by Category

For the 6 months to 7 May 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 99 (7.59%) MS Exchange
2 62 (4.75%) IBM Notes
3 45 (3.45%) SharePoint
4 33 (2.53%) Blackberry Enterprise Server
5 23 (1.76%) Lync
6 21 (1.61%) Exchange Server 2010
6 21 (1.61%) WorkSite
7 15 (1.15%) Exchange Server 2007
8 7 (0.54%) CICS
9 5 (0.38%) Exchange Server 2003
10 4 (0.31%) IIS
10 4 (0.31%) SharePoint 2010
11 3 (0.23%) Exchange Server 2013
12 2 (0.15%) Tomcat
12 2 (0.15%) SharePoint 2013
13 1 (0.077%) Exchange Server 5.5
13 1 (0.077%) LiveLink
13 1 (0.077%) Apache
13 1 (0.077%) Lotus Domino
13 1 (0.077%) BizTalk Server
Applications
1 546 (41.84%) MS Office
2 333 (25.52%) MS Excel
3 34 (2.61%) MS PowerPoint
4 10 (0.77%) MS Visio
5 2 (0.15%) Spreadsheet
6 1 (0.077%) Adobe Creative Suite
6 1 (0.077%) AutoCAD
Business Applications
1 16 (1.23%) Remedy ITSM
2 12 (0.92%) assyst
3 3 (0.23%) RMDS
4 1 (0.077%) TeleForm
4 1 (0.077%) SAP Business One
4 1 (0.077%) Oracle EBS
4 1 (0.077%) Oracle Financials
Cloud Services
1 26 (1.99%) Office 365
2 11 (0.84%) Google Apps
3 8 (0.61%) Google Cloud Platform
4 6 (0.46%) SaaS
5 1 (0.077%) PaaS
5 1 (0.077%) Amazon EC2
5 1 (0.077%) Amazon S3
5 1 (0.077%) Amazon AWS
5 1 (0.077%) Amazon ELB
Communications & Networking
1 87 (6.67%) LAN
2 73 (5.59%) WAN
3 65 (4.98%) VPN
4 46 (3.52%) Internet
5 43 (3.30%) TCP/IP
6 27 (2.07%) DNS
7 25 (1.92%) DHCP
8 22 (1.69%) Wireless
9 19 (1.46%) VoIP
10 15 (1.15%) Firewall
11 13 (1.00%) IP Telephony
12 11 (0.84%) SAN
13 10 (0.77%) SSL
14 9 (0.69%) Cisco IPT
15 8 (0.61%) Network Security
16 7 (0.54%) Wi-Fi
16 7 (0.54%) IPsec
16 7 (0.54%) Intranet
17 6 (0.46%) Cisco IOS
18 4 (0.31%) HTTP
Database & Business Intelligence
1 9 (0.69%) MS Access
2 8 (0.61%) SQL Server
3 3 (0.23%) Oracle Database
3 3 (0.23%) Crystal Reports
4 2 (0.15%) EDMS
4 2 (0.15%) Data Warehouse
4 2 (0.15%) Data Mining
5 1 (0.077%) QlikView
5 1 (0.077%) SQL Server 2005
5 1 (0.077%) SQL Server Reporting Services
5 1 (0.077%) Oracle Reports
5 1 (0.077%) Oracle Discoverer
Development Applications
1 6 (0.46%) Team Foundation Server
2 3 (0.23%) Yeoman
3 1 (0.077%) Jenkins
3 1 (0.077%) Maven
3 1 (0.077%) Subversion
3 1 (0.077%) Oracle Forms
3 1 (0.077%) Visual Studio
3 1 (0.077%) PVCS
3 1 (0.077%) Ant
General
1 156 (11.95%) Finance
2 64 (4.90%) Legal
3 55 (4.21%) Law
4 54 (4.14%) Banking
5 27 (2.07%) Retail
6 26 (1.99%) Financial Institution
7 18 (1.38%) French Language
8 17 (1.30%) Telecoms
9 15 (1.15%) German Language
10 11 (0.84%) Investment Banking
11 10 (0.77%) International Banking
12 9 (0.69%) Dutch Language
12 9 (0.69%) Local Government
12 9 (0.69%) Back Office
13 6 (0.46%) Manufacturing
13 6 (0.46%) Billing
13 6 (0.46%) Russian Language
14 5 (0.38%) Advertising
15 3 (0.23%) Japanese Language
15 3 (0.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (0.61%) HTML
2 4 (0.31%) Web Services
3 3 (0.23%) Middleware
3 3 (0.23%) .NET
4 2 (0.15%) SOAP
4 2 (0.15%) Spring
5 1 (0.077%) XMPP
5 1 (0.077%) EDI
5 1 (0.077%) COM
5 1 (0.077%) CSS
5 1 (0.077%) J2EE
Miscellaneous
1 120 (9.20%) Blackberry
2 115 (8.81%) Analytical Skills
3 45 (3.45%) Management Information System
4 41 (3.14%) NHS
5 21 (1.61%) Hedge funds
5 21 (1.61%) PDA
5 21 (1.61%) CMDB
6 20 (1.53%) iPhone
7 19 (1.46%) iPad
8 14 (1.07%) Video Conferencing
9 11 (0.84%) Statistics
10 10 (0.77%) Enterprise Software
11 9 (0.69%) Handset
12 7 (0.54%) Smartphone
12 7 (0.54%) Device Driver
13 6 (0.46%) Mathematics
13 6 (0.46%) BYOD
14 5 (0.38%) Mobile Computing
14 5 (0.38%) User Experience
14 5 (0.38%) Performance Metrics
Operating Systems
1 709 (54.33%) Windows
2 407 (31.19%) Windows 7
3 239 (18.31%) Windows XP
4 56 (4.29%) Windows Server 2008
5 52 (3.98%) Windows Server 2003
6 45 (3.45%) Windows 8
7 27 (2.07%) Android
8 18 (1.38%) Apple iOS
9 16 (1.23%) Windows Vista
10 15 (1.15%) Mac OS X
11 14 (1.07%) Windows 2000 Server
12 13 (1.00%) Mac OS
13 11 (0.84%) Windows Server 2012
13 11 (0.84%) Linux
13 11 (0.84%) Windows NT
13 11 (0.84%) UNIX
14 6 (0.46%) Windows Mobile
15 1 (0.077%) Red Hat Enterprise Linux
15 1 (0.077%) Ubuntu
15 1 (0.077%) Windows 2000
Processes & Methodologies
1 556 (42.61%) ITIL
2 225 (17.24%) Service Management
3 162 (12.41%) Incident Management
4 116 (8.89%) Service Delivery
5 98 (7.51%) ITSM
6 33 (2.53%) Problem Management
7 28 (2.15%) Time Management
8 27 (2.07%) Change Management
9 25 (1.92%) Configuration Management
10 22 (1.69%) Stakeholder Management
11 21 (1.61%) Document Management
12 19 (1.46%) Workflow
12 19 (1.46%) ITIL V3
13 18 (1.38%) Project Management
14 17 (1.30%) Migration
15 15 (1.15%) Release Management
15 15 (1.15%) Continuous Improvement
16 14 (1.07%) Service Desk Management
17 13 (1.00%) E-Commerce
18 12 (0.92%) Agile Software Development
Programming Languages
1 20 (1.53%) SQL
2 17 (1.30%) C
3 4 (0.31%) VB
3 4 (0.31%) VBA
4 3 (0.23%) Java
5 1 (0.077%) PowerShell
5 1 (0.077%) T-SQL
5 1 (0.077%) PL/SQL
5 1 (0.077%) Shell Script
Qualifications
1 106 (8.12%) Security Cleared
2 72 (5.52%) SC Cleared
3 63 (4.83%) MCP
4 55 (4.21%) Microsoft Certification
5 50 (3.83%) ITIL Certification
6 37 (2.84%) ITIL Foundation Certificate
7 28 (2.15%) Degree
8 23 (1.76%) MCSE
9 20 (1.53%) MOS
10 18 (1.38%) A+ Certification
11 13 (1.00%) Cisco Certification
12 11 (0.84%) MCSA
13 10 (0.77%) CCNA
14 7 (0.54%) MCTS
15 5 (0.38%) DV Cleared
16 4 (0.31%) HNC
17 3 (0.23%) MCITP
17 3 (0.23%) Network+ Certification
18 2 (0.15%) CNE
18 2 (0.15%) Novell Certification
Quality Assurance & Compliance
1 212 (16.25%) SLA
2 12 (0.92%) Sarbanes-Oxley
2 12 (0.92%) Dodd-Frank
3 4 (0.31%) ISO/IEC 27001
3 4 (0.31%) QA
4 1 (0.077%) Data Quality
System Software
1 503 (38.54%) Active Directory
2 9 (0.69%) XenApp
3 7 (0.54%) Terminal Server
4 5 (0.38%) VMware Infrastructure
5 3 (0.23%) Microsoft App-V
5 3 (0.23%) Terminal Services
6 2 (0.15%) XenDesktop
7 1 (0.077%) BitLocker
7 1 (0.077%) VMware ESX
Systems Management
1 31 (2.38%) SCCM
2 24 (1.84%) OpenView
3 13 (1.00%) Systems Management Server (SMS)
4 9 (0.69%) OVSD
5 4 (0.31%) Backup Exec
6 3 (0.23%) AirWatch
6 3 (0.23%) SCOM
6 3 (0.23%) DameWare
6 3 (0.23%) OpenView Configuration Management
7 2 (0.15%) Netcool
7 2 (0.15%) Norton AntiVirus
7 2 (0.15%) XenMobile
7 2 (0.15%) Symantec Enterprise Vault
7 2 (0.15%) HP SiteScope
8 1 (0.077%) Puppet
8 1 (0.077%) Casper Suite
8 1 (0.077%) SCSM
8 1 (0.077%) Ansible
8 1 (0.077%) ServiceCenter
8 1 (0.077%) HP Data Protector
Vendors
1 511 (39.16%) Microsoft
2 208 (15.94%) Citrix
3 76 (5.82%) Remedy
4 70 (5.36%) Cisco
5 63 (4.83%) Lotus
6 51 (3.91%) HP
7 45 (3.45%) ServiceNow
8 27 (2.07%) Google
8 27 (2.07%) VMware
8 27 (2.07%) Symantec
9 24 (1.84%) McAfee
10 22 (1.69%) Apple
11 20 (1.53%) Adobe
12 12 (0.92%) LANDesk
13 11 (0.84%) Altiris
13 11 (0.84%) Dell
14 10 (0.77%) Mitel
15 9 (0.69%) Oracle
16 8 (0.61%) CA
16 8 (0.61%) AppSense
London
Venturi
Rate: £12 - £16 per hour
Posted: 11 hours ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 14 hours ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 14 hours ago
Lichfield, Staffordshire
Global Technology Solutions Ltd
Rate: £16000 per annum + 10% Bonus
Posted: 14 hours ago
Uxbridge, Middlesex
Randstad Strategic Accounts
Rate: £250 - £275 per day
Posted: 16 hours ago
Uxbridge, Middlesex
Randstad Strategic Accounts
Rate: £325 - £340 per day
Posted: 16 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 17 hours ago
Bedford, Bedfordshire
Computer People
Rate: £67.50 - £75.00 per day
Posted: 19 hours ago
East Sussex
ARC IT Recruitment Ltd
Posted: 21 hours ago
Southampton, Hampshire
Experis Ltd
Posted: Yesterday
Hertfordshire
Proactive Appointments
Rate: From £10 to £11 per hour
Posted: Yesterday
West Midlands
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £10.22 per hour
Posted: Yesterday
Uxbridge, Middlesex
Lorien Resourcing
Rate: £300 - £365 per day
Posted: Yesterday
Ripon, North Yorkshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: Yesterday
Reading, Berkshire
Clearwater People Solutions
Rate: £100 - £120 Per Day
Posted: Yesterday
Liverpool, Merseyside
E-synergy Solutions
Rate: £100 - £170 per day
Posted: Yesterday
Bristol, Avon
Coal IT Services
Rate: £110 per day
Posted: Yesterday
Leeds, West Yorkshire
TEKsystems
Rate: £100 - £120 per day
Posted: 4 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Posted: 5 days ago
North East
Gem Partnership
Posted: 6 days ago