Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £210 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 191 221 236
Rank change year-on-year +30 +15 +33
Contract jobs requiring a Service Analyst 541 732 1,127
As % of all contract jobs advertised in the UK 1.25% 1.22% 1.27%
As % of the Job Titles category 1.35% 1.29% 1.33%
Number of daily rates quoted 239 454 671
10th Percentile £130 £130 £116
25th Percentile £150 £160 £150
Median daily rate (50th Percentile) £210 £225 £195
Median % change year-on-year -6.67% +15.38% +30.00%
75th Percentile £358 £436 £438
90th Percentile £550 £538 £550
UK excluding London median daily rate £175 £175 £160
% change year-on-year - +9.38% +33.33%
Number of hourly rates quoted 202 132 225
10th Percentile £12.86 £12.51 £11.14
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £15.50 £14.50
Median % change year-on-year -4.26% +6.90% +3.72%
75th Percentile £20.00 £18.54 £17.50
90th Percentile £21.46 £20.56 £20.67
UK excluding London median hourly rate £14.80 £15.50 £14.50
% change year-on-year -4.52% +6.90% +5.07%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,172 56,583 84,829
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.49%
Number of daily rates quoted 26,161 39,538 59,512
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £731
UK excluding London median daily rate £490 £500 £475
% change year-on-year -1.93% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,585 2,099
10th Percentile £12.86 £14.27 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.83 £45.00 £23.00
Median % change year-on-year -20.38% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £76.00 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.55%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 27 April 2024.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 27 April 2024.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +50 501 £200 -11.11% 110
UK excluding London +27 385 £175 - 100
East of England +14 140 £158 -7.35% 16
London -7 133 £300 - 18
Work from Home +38 128 £200 - 29
South West +56 77 £275 +66.67% 9
North of England +26 77 £165 -26.67% 37
North West +29 50 £220 +10.00% 25
South East +4 42 £168 -16.25% 15
Midlands -15 31 £150 - 17
Yorkshire +5 27 £145 -44.76% 5
West Midlands +4 17 £150 -6.25% 13
Scotland -5 16 £195 +18.18% 5
East Midlands +3 14 £155 +27.05% 4
Wales +9 3 - - 3
Northern Ireland +4 1 - - 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 247 (45.66%) Customer Service
2 182 (33.64%) ITIL
3 159 (29.39%) Microsoft
4 156 (28.84%) Windows
5 147 (27.17%) Problem-Solving
5 147 (27.17%) Social Skills
6 138 (25.51%) Microsoft 365
7 131 (24.21%) Active Directory
8 127 (23.48%) Incident Management
9 125 (23.11%) Security Cleared
10 110 (20.33%) ServiceNow
11 106 (19.59%) Finance
12 100 (18.48%) SC Cleared
13 91 (16.82%) Microsoft Office
14 87 (16.08%) SLA
15 83 (15.34%) Windows 10
16 79 (14.60%) Service Management
17 77 (14.23%) ITSM
18 64 (11.83%) Citrix
19 63 (11.65%) Service Delivery
19 63 (11.65%) Analytical Skills
20 59 (10.91%) Microsoft Excel
21 57 (10.54%) Banking
21 57 (10.54%) Public Sector
22 49 (9.06%) Microsoft PowerPoint
23 48 (8.87%) Microsoft Certification
24 44 (8.13%) A+ Certification
25 43 (7.95%) Mathematics
26 41 (7.58%) Wi-Fi
27 40 (7.39%) MCSA

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (6.47%) Microsoft Exchange
2 19 (3.51%) SharePoint
3 7 (1.29%) Confluence
4 5 (0.92%) SharePoint Server
5 1 (0.18%) Apache
5 1 (0.18%) Apache Spark
5 1 (0.18%) JBoss
5 1 (0.18%) nginx
5 1 (0.18%) SAS
5 1 (0.18%) Skype for Business
5 1 (0.18%) Tomcat
Applications
1 91 (16.82%) Microsoft Office
2 59 (10.91%) Microsoft Excel
3 49 (9.06%) Microsoft PowerPoint
4 6 (1.11%) MS Visio
5 1 (0.18%) Chatbot
5 1 (0.18%) Microsoft Project
Business Applications
1 6 (1.11%) Remedy ITSM
2 3 (0.55%) assyst
3 1 (0.18%) SAP MM
3 1 (0.18%) Temenos T24
Cloud Services
1 138 (25.51%) Microsoft 365
2 29 (5.36%) Azure
3 13 (2.40%) Power Platform
4 10 (1.85%) Entra ID
5 6 (1.11%) OneDrive
5 6 (1.11%) WhatsApp
6 5 (0.92%) AWS
6 5 (0.92%) Azure Stack
7 4 (0.74%) IBM Blueworks
7 4 (0.74%) Lucidchart
7 4 (0.74%) Slack
8 3 (0.55%) Google Workspace
9 2 (0.37%) Asana
9 2 (0.37%) Cloud Computing
9 2 (0.37%) Mimecast
9 2 (0.37%) SaaS
10 1 (0.18%) Collibra
10 1 (0.18%) Dynamics 365
10 1 (0.18%) Power Automate
10 1 (0.18%) Zapier
Communications & Networking
1 41 (7.58%) Wi-Fi
2 24 (4.44%) VPN
3 17 (3.14%) Wireless
4 13 (2.40%) Firewall
5 9 (1.66%) DNS
6 8 (1.48%) DHCP
7 5 (0.92%) BGP
7 5 (0.92%) Internet
8 4 (0.74%) TCP/IP
8 4 (0.74%) WAN
9 3 (0.55%) LAN
9 3 (0.55%) Structured Cabling
10 2 (0.37%) Remote Desktop
10 2 (0.37%) VoIP
11 1 (0.18%) Broadband
11 1 (0.18%) Cisco IOS
11 1 (0.18%) Skype
Database & Business Intelligence
1 13 (2.40%) Power BI
2 3 (0.55%) Oracle Reports
3 1 (0.18%) Data Warehouse
3 1 (0.18%) Hadoop
3 1 (0.18%) RDBMS
3 1 (0.18%) Relational Database
3 1 (0.18%) SAS Enterprise Guide
3 1 (0.18%) SQL Server
3 1 (0.18%) Tableau
Development Applications
1 12 (2.22%) JIRA
2 1 (0.18%) GitLab
General
1 147 (27.17%) Social Skills
2 106 (19.59%) Finance
3 63 (11.65%) Analytical Skills
4 57 (10.54%) Banking
4 57 (10.54%) Public Sector
5 40 (7.39%) Retail
6 16 (2.96%) Legal
7 14 (2.59%) Organisational Skills
8 12 (2.22%) Financial Institution
9 6 (1.11%) Telecoms
10 4 (0.74%) Advertising
10 4 (0.74%) Documentation Skills
10 4 (0.74%) Manufacturing
11 3 (0.55%) Aerospace
11 3 (0.55%) Billing
11 3 (0.55%) Inclusion and Diversity
11 3 (0.55%) Law
12 2 (0.37%) French Language
12 2 (0.37%) Investment Banking
12 2 (0.37%) Military
Libraries, Frameworks & Software Standards
1 1 (0.18%) IBM Integration Bus
1 1 (0.18%) Middleware
1 1 (0.18%) SAP PI
Miscellaneous
1 36 (6.65%) Management Information System
2 19 (3.51%) NHS
3 11 (2.03%) Analytical Mindset
3 11 (2.03%) Hedge funds
4 7 (1.29%) iPhone
4 7 (1.29%) Onboarding
5 6 (1.11%) CMDB
5 6 (1.11%) iPad
5 6 (1.11%) Self-Motivation
5 6 (1.11%) Video Conferencing
6 5 (0.92%) Private Cloud
7 4 (0.74%) Product Ownership
8 3 (0.55%) BYOD
8 3 (0.55%) Derivative
8 3 (0.55%) Smartphone
9 2 (0.37%) Animation
9 2 (0.37%) Legacy Systems
9 2 (0.37%) SWIFT Messaging Network
10 1 (0.18%) Enterprise Software
10 1 (0.18%) Renewable Energy
Operating Systems
1 156 (28.84%) Windows
2 83 (15.34%) Windows 10
3 16 (2.96%) Windows 7
4 9 (1.66%) Apple iOS
5 8 (1.48%) Windows Server
6 7 (1.29%) Android
7 6 (1.11%) Linux
7 6 (1.11%) Mac OS
7 6 (1.11%) Unix
8 3 (0.55%) Windows Server 2008
8 3 (0.55%) Windows Server 2012
9 2 (0.37%) Windows Server 2016
9 2 (0.37%) Windows Server 2019
10 1 (0.18%) Mac OS X
10 1 (0.18%) Red Hat Enterprise Linux
10 1 (0.18%) VMS
10 1 (0.18%) Windows Server 2003
10 1 (0.18%) Windows XP
Processes & Methodologies
1 247 (45.66%) Customer Service
2 182 (33.64%) ITIL
3 147 (27.17%) Problem-Solving
4 127 (23.48%) Incident Management
5 79 (14.60%) Service Management
6 77 (14.23%) ITSM
7 63 (11.65%) Service Delivery
8 43 (7.95%) Mathematics
9 35 (6.47%) Change Management
10 30 (5.55%) Problem Management
11 20 (3.70%) Continuous Improvement
12 19 (3.51%) Line Management
13 18 (3.33%) Asset Management
13 18 (3.33%) Migration
14 16 (2.96%) GAP Analysis
15 15 (2.77%) Decision-Making
15 15 (2.77%) Time Management
16 14 (2.59%) Stakeholder Management
16 14 (2.59%) User Stories
17 13 (2.40%) Agile
Programming Languages
1 5 (0.92%) SQL
2 3 (0.55%) Python
3 2 (0.37%) Bash
4 1 (0.18%) Google Apps Script
4 1 (0.18%) PowerShell
4 1 (0.18%) Scala
4 1 (0.18%) Shell Script
Qualifications
1 125 (23.11%) Security Cleared
2 100 (18.48%) SC Cleared
3 48 (8.87%) Microsoft Certification
4 44 (8.13%) A+ Certification
5 40 (7.39%) Degree
5 40 (7.39%) MCSA
6 38 (7.02%) MCP
7 36 (6.65%) DV Cleared
8 11 (2.03%) ITIL Certification
9 9 (1.66%) CCNA
9 9 (1.66%) Cisco Certification
10 8 (1.48%) ITIL Foundation Certificate
11 6 (1.11%) BPSS Clearance
12 5 (0.92%) Computer Science Degree
13 3 (0.55%) ECDL
13 3 (0.55%) MCSE
14 2 (0.37%) CISA
14 2 (0.37%) CISM
14 2 (0.37%) CISSP
14 2 (0.37%) Network+ Certification
Quality Assurance & Compliance
1 87 (16.08%) SLA
2 16 (2.96%) Disclosure Scotland
3 10 (1.85%) QA
4 6 (1.11%) Data Quality
5 5 (0.92%) Government Security Classifications
5 5 (0.92%) PMO
6 2 (0.37%) EMIR
6 2 (0.37%) GDPR
6 2 (0.37%) ISO 9001
6 2 (0.37%) ISO/IEC 20000
6 2 (0.37%) ISO/IEC 27001
6 2 (0.37%) MiFID
7 1 (0.18%) ISO 22301
System Software
1 131 (24.21%) Active Directory
2 5 (0.92%) BitLocker
3 4 (0.74%) Virtual Desktop
4 2 (0.37%) Terminal Services
4 2 (0.37%) VMware Infrastructure
5 1 (0.18%) vSphere
Systems Management
1 25 (4.62%) SCCM
2 12 (2.22%) Microsoft Intune
3 5 (0.92%) IBM BigFix
3 5 (0.92%) Tivoli
4 2 (0.37%) Jamf Pro
5 1 (0.18%) Single Sign-On
Vendors
1 159 (29.39%) Microsoft
2 110 (20.33%) ServiceNow
3 64 (11.83%) Citrix
4 12 (2.22%) Sun
5 9 (1.66%) Remedy
6 7 (1.29%) Apple
7 6 (1.11%) Oracle
8 5 (0.92%) Atlassian
8 5 (0.92%) Cisco
9 4 (0.74%) NetApp
9 4 (0.74%) SAP
10 3 (0.55%) BMC
10 3 (0.55%) Kofax
10 3 (0.55%) Mitel
11 2 (0.37%) Bloomberg
11 2 (0.37%) Google
11 2 (0.37%) HP
11 2 (0.37%) McAfee
11 2 (0.37%) Sophos
11 2 (0.37%) VMware