The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Analyst
Rank 162 129 127
Rank change year-on-year
-33 -2
Contract jobs requiring a Service Analyst 790 918 819
As % of all contract IT jobs located in the UK 1.53% 1.78% 1.65%
As % of the Job Titles category 1.62% 1.88% 1.76%
Number of daily rates quoted 434 476 425
Average daily rate £265 £250 £204
Average daily rate % change year-on-year
+5.80% +22.54%
90% offered a daily rate of more than £110 £115 £70
10% offered a daily rate of more than £475 £450 £443
UK excluding London average daily rate £263 £238 £145
% change year-on-year
+10.52% +63.79%
Number of hourly rates quoted 175 240 157
Average hourly rate £13.00 £12.50 £14.00
Average hourly rate % change year-on-year
+4.00% -10.71%
90% offered a hourly rate of more than £10.50 £10.00 £10.00
10% offered a hourly rate of more than £20.63 £18.05 £22.00
UK excluding London average hourly rate £12.95 £12.47 £12.50
% change year-on-year
+3.84% -0.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48652 48803 46653
As % of all contract IT jobs located in the UK 94.49% 94.48% 94.26%
Number of daily rates quoted 31297 30382 27621
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1739 1915 2049
Average hourly rate £17.50 £16.75 £17.50
Average hourly rate % change year-on-year
+4.47% -4.28%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.82 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 9 February 2016.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 9 February 2016.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 729 £265 +5.80% 134
London +3 279 £286 +14.50% 43
South East 0 155 £225 -15.09% 26
East of England +6 86 £350 +105.88% 11
Yorkshire -7 53 £125 -41.86% 13
North West -37 49 £296 +11.60% 13
South West -29 38 £350 -3.44% 8
Essex +7 36 £433 +193.22% 4
Hampshire +10 35 £313 +34.40% 4
City of London +7 31 £235 +20.51% 14
West Yorkshire -13 28 £110 -59.06% 5
Scotland -20 28 £269 -10.33% 1
West Midlands -51 26 £400 +158.06% 8
Kent +9 25 £180 +44.00%
East Midlands -37 25 £148 -47.78% 4
Buckinghamshire +7 24 £145 -56.39% 5
Hertfordshire +19 23 £408 -9.44% 1
Leeds +2 23 £110 -9.27% 3
Manchester -34 23 £334 +61.62% 9
Milton Keynes +1 21 £140 -57.89% 2
Wales 0 21 £243 +38.57% 3
South Wales -6 21 £243 +38.57% 3
Oxfordshire +16 20 £130 -53.57% 2
Surrey -15 19 £328 +0.76% 8
Cheshire -14 17 £296 -21.13% 3
North Yorkshire +20 16 £150 +30.43% 4
Cambridgeshire +8 16 £325 +10.63% 1
Chatham 0 16 £180 +44.00%
Edinburgh -21 16 £274 -13.35% 1
Oxford +9 15 £130 -65.33%

Service Analyst
Top 30 Related IT Skills

For the 6 months to 9 February 2016, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 654 (39.02%) Windows
2 561 (33.47%) ITIL
2 561 (33.47%) Active Directory
3 555 (33.11%) Finance
4 471 (28.10%) Microsoft
5 455 (27.15%) MS Office
6 404 (24.11%) Windows 7
7 279 (16.65%) MS Excel
8 207 (12.35%) Service Management
9 197 (11.75%) Citrix
10 186 (11.10%) Windows XP
11 162 (9.67%) SLA
12 135 (8.05%) Blackberry
12 135 (8.05%) Banking
13 130 (7.76%) MS Exchange
14 127 (7.58%) Business Analysis
15 125 (7.46%) Incident Management
16 116 (6.92%) Service Delivery
17 113 (6.74%) Analytical Skills
18 104 (6.21%) Stakeholder Management
19 102 (6.09%) Agile Software Development
20 100 (5.97%) Security Cleared
21 96 (5.73%) SQL
22 89 (5.31%) ITSM
23 88 (5.25%) Legal
24 85 (5.07%) Windows 8
25 84 (5.01%) Windows Server
26 83 (4.95%) Change Management
27 82 (4.89%) ITIL Certification
28 81 (4.83%) Microsoft Certification

Service Analyst
Top Related IT Skills by Category

For the 6 months to 9 February 2016, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 130 (7.76%) MS Exchange
2 53 (3.16%) IBM Notes
3 50 (2.98%) SharePoint
4 38 (2.27%) Blackberry Enterprise Server
5 30 (1.79%) Exchange Server 2010
6 21 (1.25%) Skype for Business
7 16 (0.95%) Exchange Server 2003
8 13 (0.78%) Exchange Server 2007
9 11 (0.66%) Exchange Server 2013
9 11 (0.66%) SAS
10 10 (0.60%) WebLogic
11 7 (0.42%) IIS
12 4 (0.24%) Confluence
12 4 (0.24%) JBoss
12 4 (0.24%) LiveLink
12 4 (0.24%) SharePoint 2013
12 4 (0.24%) WebSphere
13 3 (0.18%) Tomcat
14 2 (0.12%) Apache
14 2 (0.12%) IBM Domino
Applications
1 455 (27.15%) MS Office
2 279 (16.65%) MS Excel
3 50 (2.98%) MS PowerPoint
4 40 (2.39%) MS Visio
5 12 (0.72%) MS Project
6 10 (0.60%) Acrobat
7 4 (0.24%) Spreadsheet
8 1 (0.060%) Adobe Creative Suite
Business Applications
1 14 (0.84%) Remedy ITSM
2 13 (0.78%) SAP GRC
2 13 (0.78%) SAP SRM
3 6 (0.36%) SAP Oil and Gas
4 5 (0.30%) RMDS
5 4 (0.24%) BigMachines
6 3 (0.18%) Eagle PACE
6 3 (0.18%) Remedy AR System
6 3 (0.18%) Sonata
6 3 (0.18%) Tercero
6 3 (0.18%) thinkFolio
7 1 (0.060%) assyst
7 1 (0.060%) Dynamics AX
7 1 (0.060%) Dynamics CRM
7 1 (0.060%) Dynamics NAV
7 1 (0.060%) Oracle EBS R12
7 1 (0.060%) Oracle Procure-to-Pay
7 1 (0.060%) SAP CCM
7 1 (0.060%) SAP ERP
7 1 (0.060%) SAP HR
Cloud Services
1 48 (2.86%) Office 365
2 9 (0.54%) Mimecast
3 5 (0.30%) SaaS
4 4 (0.24%) Amazon AWS
4 4 (0.24%) Google Apps
5 2 (0.12%) Microsoft Azure
6 1 (0.060%) Cloud Computing
6 1 (0.060%) OneDrive
6 1 (0.060%) Taleo
6 1 (0.060%) Yammer
Communications & Networking
1 52 (3.10%) LAN
2 51 (3.04%) TCP/IP
3 50 (2.98%) VPN
4 46 (2.74%) Internet
5 41 (2.45%) WAN
6 34 (2.03%) Remote Desktop
7 31 (1.85%) DNS
8 24 (1.43%) Wireless
9 23 (1.37%) VoIP
10 20 (1.19%) DHCP
10 20 (1.19%) Firewall
11 19 (1.13%) Intranet
12 10 (0.60%) ATM
12 10 (0.60%) Skype
13 8 (0.48%) SAN
14 7 (0.42%) Ethernet
14 7 (0.42%) SSL
15 6 (0.36%) IP Telephony
15 6 (0.36%) WebEx
16 5 (0.30%) Wi-Fi
Database & Business Intelligence
1 24 (1.43%) SQL Server
2 14 (0.84%) Data Warehouse
3 13 (0.78%) SAP BW
4 11 (0.66%) Data Mining
5 8 (0.48%) MS Access
6 6 (0.36%) Relational Database
7 5 (0.30%) Crystal Reports
8 4 (0.24%) BusinessObjects
8 4 (0.24%) SAP BI
8 4 (0.24%) SQL Server 2008
9 3 (0.18%) Big Data
9 3 (0.18%) DB2
9 3 (0.18%) EDRMS
9 3 (0.18%) SQL Server 2005
10 2 (0.12%) Oracle BI EE
10 2 (0.12%) PowerCenter
10 2 (0.12%) RDBMS
10 2 (0.12%) SQL Server Integration Services
11 1 (0.060%) Power BI
11 1 (0.060%) SQL Server Analysis Services
Development Applications
1 17 (1.01%) JIRA
1 17 (1.01%) SoapUI
2 9 (0.54%) Cucumber
2 9 (0.54%) Selenium
3 8 (0.48%) Jenkins
4 7 (0.42%) HP UFT
4 7 (0.42%) Maven
5 6 (0.36%) Ant
5 6 (0.36%) ClearCase
5 6 (0.36%) ClearQuest
5 6 (0.36%) Gradle
5 6 (0.36%) Toad
6 5 (0.30%) Git (software)
6 5 (0.30%) JMeter
6 5 (0.30%) WebDriver
7 4 (0.24%) Gerrit
7 4 (0.24%) SQL Server Management Studio (SSMS)
7 4 (0.24%) Visual Studio
7 4 (0.24%) Zephyr
8 3 (0.18%) Yeoman
General
1 555 (33.11%) Finance
2 135 (8.05%) Banking
3 88 (5.25%) Legal
4 79 (4.71%) Law
5 61 (3.64%) Retail
6 56 (3.34%) Telecoms
7 29 (1.73%) German Language
8 24 (1.43%) French Language
9 23 (1.37%) Investment Banking
9 23 (1.37%) Marketing
10 21 (1.25%) Front Office
11 16 (0.95%) Financial Institution
12 15 (0.89%) Retail Banking
13 14 (0.84%) Manufacturing
14 13 (0.78%) Billing
15 11 (0.66%) Local Government
16 10 (0.60%) Back Office
17 9 (0.54%) Italian Language
18 8 (0.48%) Publishing
19 7 (0.42%) Dutch Language
Libraries, Frameworks & Software Standards
1 34 (2.03%) Web Services
2 13 (0.78%) .NET
3 11 (0.66%) XML
4 9 (0.54%) SOAP
5 8 (0.48%) HTML
6 5 (0.30%) FIX Protocol
6 5 (0.30%) Gherkin
6 5 (0.30%) REST
7 4 (0.24%) Middleware
8 3 (0.18%) FpML
9 2 (0.12%) FIXML
9 2 (0.12%) JMS
10 1 (0.060%) Apache Avro
10 1 (0.060%) ASP.NET
10 1 (0.060%) COM
10 1 (0.060%) J2EE
10 1 (0.060%) Velocity
10 1 (0.060%) WebSphere MQ
10 1 (0.060%) XML Messaging
10 1 (0.060%) XSL
Miscellaneous
1 135 (8.05%) Blackberry
2 113 (6.74%) Analytical Skills
3 48 (2.86%) NHS
4 34 (2.03%) Management Information System
5 31 (1.85%) iPhone
6 30 (1.79%) Data Centre
7 27 (1.61%) iPad
8 21 (1.25%) Video Conferencing
9 20 (1.19%) Derivative
10 19 (1.13%) Driving Licence
11 14 (0.84%) User Experience
12 13 (0.78%) AS400
13 12 (0.72%) Credit Risk
13 12 (0.72%) Equity Derivative
13 12 (0.72%) PMI
14 11 (0.66%) Market Risk
15 10 (0.60%) Equities
16 8 (0.48%) Mobile Computing
16 8 (0.48%) Visualisation
17 7 (0.42%) Hedge funds
Operating Systems
1 654 (39.02%) Windows
2 404 (24.11%) Windows 7
3 186 (11.10%) Windows XP
4 85 (5.07%) Windows 8
5 84 (5.01%) Windows Server
6 62 (3.70%) Windows Server 2008
7 46 (2.74%) Windows Server 2003
8 45 (2.68%) Linux
9 37 (2.21%) Windows Server 2012
10 25 (1.49%) Android
11 24 (1.43%) Unix
12 20 (1.19%) Apple iOS
13 14 (0.84%) Windows 10
13 14 (0.84%) Windows Vista
14 12 (0.72%) Mac OS X
15 8 (0.48%) Solaris
15 8 (0.48%) Windows 2000
16 4 (0.24%) Windows Mobile
17 2 (0.12%) CentOS
17 2 (0.12%) Windows NT
Processes & Methodologies
1 561 (33.47%) ITIL
2 207 (12.35%) Service Management
3 127 (7.58%) Business Analysis
4 125 (7.46%) Incident Management
5 116 (6.92%) Service Delivery
6 104 (6.21%) Stakeholder Management
7 102 (6.09%) Agile Software Development
8 89 (5.31%) ITSM
9 83 (4.95%) Change Management
10 76 (4.53%) Project Management
11 63 (3.76%) Migration
12 60 (3.58%) ITIL V3
13 59 (3.52%) Data Analysis
14 57 (3.40%) Business Intelligence
15 55 (3.28%) User Acceptance Testing
16 43 (2.57%) Problem Management
17 42 (2.51%) Change Control
18 40 (2.39%) Test Scripting
19 39 (2.33%) Document Management
20 36 (2.15%) Asset Management
Programming Languages
1 96 (5.73%) SQL
2 24 (1.43%) Java
3 14 (0.84%) C
4 12 (0.72%) PowerShell
5 11 (0.66%) C#
6 9 (0.54%) VBA
7 8 (0.48%) Ruby
8 7 (0.42%) VBScript
9 5 (0.30%) VB
10 3 (0.18%) Groovy
10 3 (0.18%) JavaScript
11 2 (0.12%) Bash Shell
11 2 (0.12%) Perl
11 2 (0.12%) Python
11 2 (0.12%) T-SQL
12 1 (0.060%) ANSI SQL
12 1 (0.060%) PHP
12 1 (0.060%) PL/SQL
12 1 (0.060%) R
12 1 (0.060%) Shell Script
Qualifications
1 100 (5.97%) Security Cleared
2 82 (4.89%) ITIL Certification
3 81 (4.83%) Microsoft Certification
4 76 (4.53%) Degree
5 61 (3.64%) MCP
6 53 (3.16%) SC Cleared
7 45 (2.68%) ISEB
8 33 (1.97%) MCSE
9 30 (1.79%) ISTQB
10 29 (1.73%) ITIL Foundation Certificate
11 22 (1.31%) MCSA
12 15 (0.89%) DV Cleared
12 15 (0.89%) MOS
13 13 (0.78%) PMI Certification
14 11 (0.66%) MCDST
15 10 (0.60%) Cisco Certification
16 8 (0.48%) CCNA
17 6 (0.36%) A+ Certification
17 6 (0.36%) ISTQB Foundation Certification
18 5 (0.30%) MCITP
Quality Assurance & Compliance
1 162 (9.67%) SLA
2 23 (1.37%) QA
3 10 (0.60%) MiFID
4 9 (0.54%) Data Quality
4 9 (0.54%) EMIR
4 9 (0.54%) FATCA
5 8 (0.48%) Dodd-Frank
6 6 (0.36%) Sarbanes-Oxley
7 4 (0.24%) Disclosure Scotland
8 3 (0.18%) ISO 9000
9 2 (0.12%) COBIT
10 1 (0.060%) Basel III
10 1 (0.060%) ISO/IEC 27001
10 1 (0.060%) PCI DSS
10 1 (0.060%) Solvency II
System Software
1 561 (33.47%) Active Directory
2 32 (1.91%) VMware Infrastructure
3 15 (0.89%) Hyper-V
4 12 (0.72%) XenApp
5 9 (0.54%) XenDesktop
6 6 (0.36%) Microsoft App-V
7 4 (0.24%) Terminal Server
8 3 (0.18%) BitLocker
8 3 (0.18%) Citrix Presentation Server
8 3 (0.18%) Xen
9 2 (0.12%) VMware ESX
9 2 (0.12%) VMware Server
9 2 (0.12%) VMware Workstation
9 2 (0.12%) vSphere
10 1 (0.060%) ProxySG
10 1 (0.060%) Terminal Services
Systems Management
1 62 (3.70%) SCCM
2 22 (1.31%) HP Quality Center
3 14 (0.84%) DameWare
4 11 (0.66%) OpenView
5 9 (0.54%) SCOM
6 5 (0.30%) Backup Exec
7 4 (0.24%) Cacti
7 4 (0.24%) Symantec Endpoint Protection
8 3 (0.18%) AirWatch
8 3 (0.18%) HP SIM
8 3 (0.18%) OVSD
8 3 (0.18%) WSUS
9 2 (0.12%) Microsoft Data Protection Manager
9 2 (0.12%) MIMEsweeper
9 2 (0.12%) Nagios
9 2 (0.12%) Norton AntiVirus
9 2 (0.12%) Opsview
9 2 (0.12%) SCSM
10 1 (0.060%) Cisco CUCM
10 1 (0.060%) DatAdvantage
Vendors
1 471 (28.10%) Microsoft
2 197 (11.75%) Citrix
3 68 (4.06%) Cisco
4 67 (4.00%) HP
5 56 (3.34%) VMware
6 53 (3.16%) Lotus
7 44 (2.63%) Remedy
8 43 (2.57%) ServiceNow
9 37 (2.21%) iManage
10 35 (2.09%) Oracle
11 31 (1.85%) SAP
12 26 (1.55%) Apple
13 20 (1.19%) Adobe
14 17 (1.01%) Symantec
15 13 (0.78%) Google
15 13 (0.78%) IBM
15 13 (0.78%) LANDesk
16 12 (0.72%) Salesforce.com
17 10 (0.60%) Bloomberg
17 10 (0.60%) Intel Security
London
Hays Specialist Recruitment Ltd
Rate: £130.00 per day
Posted: 20 hours ago
Edinburgh, Midlothian
McGregor Boyall
Posted: Yesterday
London
Square One Resources
Rate: From £100 to £120 per day
Posted: Yesterday
Bradford, West Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: Yesterday
Essex
LA International
Posted: Yesterday
Warwickshire
Lorien Resourcing
Posted: Yesterday
Bedford, Bedfordshire
Ashdown IT
Rate: £100 - £150 per day
Posted: Yesterday
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 per hour
Posted: Yesterday
London
Aston Carter
Rate: £450 - £550 per day
Posted: Yesterday
York, North Yorkshire
4it Recruitment Ltd
Rate: Up to £150 per day
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: 2 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
City, London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 4 days ago
City, London
Plan-net
Posted: 4 days ago
Coventry, West Midlands (County)
CPS Group UK
Rate: £10 per hour
Posted: 4 days ago
Caerphilly, Mid Glamorgan
CPS Group UK
Rate: £12 - £13 per hour
Posted: 4 days ago
West Sussex
ARC IT Recruitment Ltd
Posted: 4 days ago
Surrey
Clearwater People Solutions
Rate: £450 - £500 Per Day
Posted: 4 days ago
London
People Source Consulting
Rate: £350 - £400 per day
Posted: 4 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: 4 days ago
Winchester, Hampshire
Austin Fraser
Rate: £12.5 - £12.90 per hour
Posted: 5 days ago
Winchester, Hampshire
Connectus
Rate: £300 - £350 per day
Posted: 5 days ago
Crawley, West Sussex
Comtecs
Rate: £200 - £255 Per Day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
People Source Consulting
Rate: £400 - £500 per day
Posted: 5 days ago
South East London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 5 days ago
Beccles, Suffolk
Keystream Technology
Rate: From £85 to £100 per day
Posted: 5 days ago
Leeds, West Yorkshire
Bright IT
Rate: Up to £125 per day
Posted: 6 days ago
Hertfordshire
Volt
Rate: £450.00 - £500.00 per day
Posted: 6 days ago
London
Lorien Resourcing
Rate: £400 - £450 per day
Posted: 6 days ago
Winchester, Hampshire
Connectus
Rate: £300 - £350 per day
Posted: 6 days ago