The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 176 183 196
Rank change year-on-year
+7 +13
Contract jobs requiring a Service Analyst 709 593 609
As % of all contract IT jobs located in the UK 1.23% 1.12% 1.04%
As % of the Job Titles category 1.35% 1.21% 1.12%
Number of daily rates quoted 317 260 222
Average daily rate
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£165 £170 £141
Average daily rate % change year-on-year
-2.94% +20.35%
90% offered a daily rate of more than £110 £75 £99
10% offered a daily rate of more than £325 £331 £306
UK excluding London average daily rate £142 £112 £118
% change year-on-year
+26.48% -5.29%
Number of hourly rates quoted 200 191 193
Average hourly rate £13.50 £14.00 £14.50
Average hourly rate % change year-on-year
-3.57% -3.44%
90% offered a hourly rate of more than £10.00 £10.90 £11.00
10% offered a hourly rate of more than £17.50 £20.00 £20.00
UK excluding London average hourly rate £12.50 £12.50 £13.75
% change year-on-year
- -9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52499 48968 54351
As % of all contract IT jobs located in the UK 90.83% 92.75% 92.95%
Number of daily rates quoted 32042 29332 30408
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2057 2099 2690
Average hourly rate £17.00 £17.00 £18.06
Average hourly rate % change year-on-year
- -5.86%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 22 September 2014.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 22 September 2014.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 664 £165 -5.71% 126
London -9 257 £195 -1.26% 37
South East +45 141 £150 +7.14% 33
City of London +35 72 £200 +5.26% 14
East of England -15 62 £150 +17.64% 13
North West +29 55 £110 -47.61% 6
Yorkshire 0 40 £160 +34.73% 8
West Midlands +3 36 £165 +26.92% 8
Berkshire +34 35 £150 +33.33% 5
West Yorkshire -11 31 £150 +27.65% 5
South West -27 29 £115 -20.68% 10
Manchester +2 26 £123 +2.08% 2
Cheshire +24 24 £105 - 2
Hampshire -13 23 £243 +102.08% 2
Leeds -11 22 £125 +11.11% 2
Surrey +17 21 £148 -1.66% 12
Cambridgeshire +14 21 £150 -14.28% 7
Buckinghamshire -4 20 £154 -61.62% 10
Essex -6 20 £168 +63.41% 2
Scotland -3 19 £240 +92.00% 3
North East -22 18 £125 - 2
Colchester +2 17 £168 - 2
East Midlands -26 17 £120 +60.00% 6
East Sussex - 17 £110 -
Hertfordshire -22 15 £170 - 2
Tyne and Wear -27 14 £338 - 2
Cambridge -4 13 £150 -14.28% 6
Milton Keynes -11 13 £170 - 8
Brighton - 12 £100 -
Bracknell +9 11 £150 +33.33%

Service Analyst
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 740 (53.78%) Windows
2 678 (49.27%) ITIL
3 589 (42.81%) Active Directory
4 486 (35.32%) MS Office
5 463 (33.65%) Microsoft
6 385 (27.98%) Windows 7
7 330 (23.98%) Windows XP
8 318 (23.11%) MS Excel
9 244 (17.73%) Service Management
10 221 (16.06%) Citrix
11 195 (14.17%) Finance
12 183 (13.30%) SLA
13 167 (12.14%) Blackberry
14 146 (10.61%) Incident Management
15 136 (9.88%) Analytical Skills
16 133 (9.67%) Service Delivery
16 133 (9.67%) MS Exchange
17 102 (7.41%) Remedy
18 98 (7.12%) Security Cleared
19 87 (6.32%) Law
20 84 (6.10%) ITIL Certification
21 83 (6.03%) HP
21 83 (6.03%) ITSM
22 78 (5.67%) Legal
23 77 (5.60%) MCP
24 71 (5.16%) Banking
24 71 (5.16%) MS PowerPoint
25 68 (4.94%) IBM Notes
25 68 (4.94%) Lotus
26 67 (4.87%) Problem Management

Service Analyst
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 133 (9.67%) MS Exchange
2 68 (4.94%) IBM Notes
3 51 (3.71%) Blackberry Enterprise Server
4 34 (2.47%) Exchange Server 2010
5 22 (1.60%) Exchange Server 2007
6 21 (1.53%) SharePoint
7 15 (1.09%) WorkSite
8 12 (0.87%) Lync
8 12 (0.87%) Exchange Server 2003
9 5 (0.36%) CICS
9 5 (0.36%) Lotus Domino
10 3 (0.22%) IIS
10 3 (0.22%) CMS
10 3 (0.22%) Exchange Server 5.5
11 2 (0.15%) Tomcat
11 2 (0.15%) Exchange Server 2013
12 1 (0.073%) Adobe CQ
12 1 (0.073%) Apache
12 1 (0.073%) Exchange Server 2000
12 1 (0.073%) MS Project Server
Applications
1 486 (35.32%) MS Office
2 318 (23.11%) MS Excel
3 71 (5.16%) MS PowerPoint
4 30 (2.18%) MS Visio
5 8 (0.58%) MS Project
6 3 (0.22%) Spreadsheet
Business Applications
1 34 (2.47%) Remedy ITSM
2 5 (0.36%) assyst
3 3 (0.22%) Remedy AR System
4 2 (0.15%) Oracle General Ledger
4 2 (0.15%) Oracle EBS R12
4 2 (0.15%) Oracle EBS
5 1 (0.073%) Oracle Financials
5 1 (0.073%) Oracle iProcurement
5 1 (0.073%) Oracle Payables
5 1 (0.073%) Oracle Procure-to-Pay
5 1 (0.073%) Oracle Internet Expenses
Cloud Services
1 20 (1.45%) Office 365
2 9 (0.65%) Google Apps
3 1 (0.073%) Cloud Computing
3 1 (0.073%) Force.com
3 1 (0.073%) Amazon EC2
3 1 (0.073%) Amazon S3
3 1 (0.073%) Amazon AWS
3 1 (0.073%) SaaS
Communications & Networking
1 50 (3.63%) TCP/IP
1 50 (3.63%) VPN
2 43 (3.13%) Internet
3 36 (2.62%) LAN
4 34 (2.47%) WAN
5 28 (2.03%) VoIP
6 23 (1.67%) DNS
7 15 (1.09%) Wireless
8 14 (1.02%) DHCP
9 13 (0.94%) Broadband
10 8 (0.58%) ADSL
11 7 (0.51%) Firewall
11 7 (0.51%) Wi-Fi
11 7 (0.51%) MPLS
12 5 (0.36%) IP Telephony
12 5 (0.36%) Intranet
13 4 (0.29%) Ethernet
13 4 (0.29%) HTTP
14 3 (0.22%) PBX
14 3 (0.22%) Unified Communications
Database & Business Intelligence
1 12 (0.87%) SQL Server
2 7 (0.51%) Crystal Reports
2 7 (0.51%) SQL Server Reporting Services
3 6 (0.44%) MS Access
4 5 (0.36%) SQL Server 2005
4 5 (0.36%) SQL Server 2008
5 2 (0.15%) Oracle Exadata
5 2 (0.15%) Data Mining
5 2 (0.15%) EDRMS
5 2 (0.15%) EDMS
5 2 (0.15%) MySQL
5 2 (0.15%) Oracle BI EE
6 1 (0.073%) Oracle Database
6 1 (0.073%) SQL Server Integration Services
6 1 (0.073%) SQL Server Analysis Services
6 1 (0.073%) Data Warehouse
6 1 (0.073%) Oracle Reports
General
1 195 (14.17%) Finance
2 87 (6.32%) Law
3 78 (5.67%) Legal
4 71 (5.16%) Banking
5 49 (3.56%) Retail
6 35 (2.54%) Telecoms
7 23 (1.67%) French Language
8 19 (1.38%) Investment Banking
9 18 (1.31%) Manufacturing
10 15 (1.09%) Back Office
11 13 (0.94%) Advertising
12 7 (0.51%) Publishing
12 7 (0.51%) Front Office
12 7 (0.51%) Pharmaceutical
13 5 (0.36%) Military
13 5 (0.36%) German Language
14 4 (0.29%) International Banking
14 4 (0.29%) Financial Institution
14 4 (0.29%) Games
15 3 (0.22%) Billing
Libraries, Frameworks & Software Standards
1 5 (0.36%) .NET
2 4 (0.29%) Software Packaging
3 3 (0.22%) Spring
3 3 (0.22%) SOAP
4 2 (0.15%) Middleware
5 1 (0.073%) COM
5 1 (0.073%) CSS
5 1 (0.073%) JSON
5 1 (0.073%) XHR
5 1 (0.073%) HTML
Miscellaneous
1 167 (12.14%) Blackberry
2 136 (9.88%) Analytical Skills
3 48 (3.49%) Management Information System
4 43 (3.13%) NHS
5 27 (1.96%) Mathematics
6 22 (1.60%) Statistics
7 20 (1.45%) iPhone
7 20 (1.45%) iPad
8 17 (1.24%) Handset
9 15 (1.09%) Thin Client
9 15 (1.09%) Fat Client
10 14 (1.02%) Video Conferencing
10 14 (1.02%) Client/Server
11 8 (0.58%) Smartphone
11 8 (0.58%) PDA
12 6 (0.44%) CMDB
13 5 (0.36%) Data Protection Act
13 5 (0.36%) Hedge funds
13 5 (0.36%) Mainframe
13 5 (0.36%) SWIFT
Operating Systems
1 740 (53.78%) Windows
2 385 (27.98%) Windows 7
3 330 (23.98%) Windows XP
4 65 (4.72%) Windows Server 2008
5 63 (4.58%) Windows Server 2003
6 36 (2.62%) Windows 8
7 33 (2.40%) Windows Vista
8 31 (2.25%) Android
9 26 (1.89%) UNIX
10 25 (1.82%) Apple iOS
11 16 (1.16%) Linux
12 14 (1.02%) Mac OS X
13 12 (0.87%) Windows 2000
14 10 (0.73%) Windows Server 2012
15 9 (0.65%) Windows NT
16 6 (0.44%) Red Hat Enterprise Linux
17 5 (0.36%) Mac OS
17 5 (0.36%) Windows Mobile
18 3 (0.22%) Solaris
19 2 (0.15%) Windows 2000 Server
Processes & Methodologies
1 678 (49.27%) ITIL
2 244 (17.73%) Service Management
3 146 (10.61%) Incident Management
4 133 (9.67%) Service Delivery
5 83 (6.03%) ITSM
6 67 (4.87%) Problem Management
7 54 (3.92%) Change Management
8 49 (3.56%) Document Management
9 41 (2.98%) ITIL V3
10 35 (2.54%) PRINCE2
11 31 (2.25%) Project Management
12 27 (1.96%) Migration
12 27 (1.96%) Time Management
13 22 (1.60%) Stakeholder Management
14 20 (1.45%) E-Commerce
15 19 (1.38%) Release Management
16 16 (1.16%) Performance Management
17 15 (1.09%) CRM
17 15 (1.09%) Workflow
17 15 (1.09%) Continuous Improvement
Programming Languages
1 30 (2.18%) SQL
2 18 (1.31%) C
3 6 (0.44%) VBA
4 4 (0.29%) Perl
5 3 (0.22%) Java
6 2 (0.15%) PowerShell
7 1 (0.073%) JavaScript
7 1 (0.073%) Python
Qualifications
1 98 (7.12%) Security Cleared
2 84 (6.10%) ITIL Certification
3 77 (5.60%) MCP
4 65 (4.72%) Microsoft Certification
5 62 (4.51%) SC Cleared
6 61 (4.43%) Degree
7 42 (3.05%) ITIL Foundation Certificate
8 26 (1.89%) MOS
9 24 (1.74%) DV Cleared
10 23 (1.67%) MCSE
11 20 (1.45%) A+ Certification
12 18 (1.31%) MCSA
13 16 (1.16%) CCNA
13 16 (1.16%) Cisco Certification
14 11 (0.80%) MCDST
15 7 (0.51%) MCITP
15 7 (0.51%) PRINCE2 Certification
16 5 (0.36%) MCTS
17 4 (0.29%) HND
18 3 (0.22%) RHCE
Quality Assurance & Compliance
1 183 (13.30%) SLA
2 7 (0.51%) QA
3 3 (0.22%) ISO/IEC 27001
3 3 (0.22%) COBIT
3 3 (0.22%) ISO 9001
4 1 (0.073%) GxP
System Software
1 589 (42.81%) Active Directory
2 17 (1.24%) VMware Infrastructure
3 7 (0.51%) Hyper-V
3 7 (0.51%) Terminal Server
4 6 (0.44%) XenApp
5 3 (0.22%) NFS
6 2 (0.15%) MetaFrame
6 2 (0.15%) vSphere
6 2 (0.15%) Terminal Services
6 2 (0.15%) VMware ESX
6 2 (0.15%) Citrix Presentation Server
7 1 (0.073%) VMware Server
7 1 (0.073%) XenServer
7 1 (0.073%) XenDesktop
7 1 (0.073%) UAG
Systems Management
1 32 (2.33%) OpenView
1 32 (2.33%) SCCM
2 26 (1.89%) OVSD
3 18 (1.31%) Systems Management Server (SMS)
4 8 (0.58%) SCOM
5 5 (0.36%) Unicenter
6 4 (0.29%) Tivoli
6 4 (0.29%) HP UCMDB
7 3 (0.22%) DameWare
7 3 (0.22%) ZENworks
8 2 (0.15%) OpenView Configuration Management
8 2 (0.15%) NetBackup
8 2 (0.15%) Backup Exec
9 1 (0.073%) Forefront Identity Manager
9 1 (0.073%) HP Data Protector
9 1 (0.073%) Cisco CUCM
9 1 (0.073%) ARCserve
9 1 (0.073%) Norton AntiVirus
9 1 (0.073%) MAILsweeper
9 1 (0.073%) CiscoWorks
Vendors
1 463 (33.65%) Microsoft
2 221 (16.06%) Citrix
3 102 (7.41%) Remedy
4 83 (6.03%) HP
5 68 (4.94%) Lotus
6 47 (3.42%) VMware
7 37 (2.69%) Cisco
8 36 (2.62%) ServiceNow
9 29 (2.11%) BMC
10 27 (1.96%) LANDesk
11 21 (1.53%) McAfee
12 19 (1.38%) Google
13 18 (1.31%) Avaya
14 17 (1.24%) Apple
15 15 (1.09%) CA
16 13 (0.94%) SAP
16 13 (0.94%) Symantec
17 12 (0.87%) Oracle
18 11 (0.80%) Dell
19 7 (0.51%) Interwoven
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