Service Analyst Contracts

The table below looks at the demand for the Service Analyst role in IT contracts across the UK compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 5 September 2008 with a comparison to the same period last year.

Service Analyst
Location Aberdeen Andover Basildon Basingstoke Bath Bedford Bedfordshire Belfast Bellshill Berkshire Birmingham Brentford Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Cardiff Chelmsford Cheshire Chester City of London County Antrim Coventry Crawley Deeside Derby Derbyshire Dorking Dudley Dunstable Durham East Midlands East of England East Sussex Eastleigh Edinburgh England Epsom Essex Flintshire Folkestone Glasgow Gloucester Gloucestershire Hampshire Harrogate Hartlepool Hastings Havant Hemel Hempstead Herefordshire Hertfordshire High Wycombe Hinckley Kent Kingswinford Leatherhead Leeds Leicester Leicestershire Livingston London Lutterworth Manchester Middlesex Milton Keynes Newcastle Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northern Ireland Norwich Nottingham Nottinghamshire Portsmouth Reading Reigate Romford Rugby Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stockton-on-Tees Suffolk Sunderland Surrey Swindon Telford Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire West Lothian West Midlands West Sussex West Yorkshire Wiltshire Windsor Wokingham Wolverhampton Worthing Yorkshire	3 months to 5 Sep 2008	Same period last year
Rank	218	282
Rank change on same period last year	+64
Matching contract IT job ads	499	507
As % of all UK contract IT job ads sampled	0.675 %	0.500 %
As % of the category below	0.755 %	0.545 %
Daily rates quoted	109	64
Average minimum daily rate	£186	£224
Average daily rate	£194	£235
% change on same period last year	-17.46 %
Average maximum daily rate	£201	£246
UK excluding London average daily rate	£157	£178
% change on same period last year	-12.12 %
Hourly rates quoted	164	170
Average minimum hourly rate	£14.05	£12.61
Average hourly rate	£14.80	£13.26
% change on same period last year	+11.64 %
Average maximum hourly rate	£15.55	£13.91
UK excluding London average hourly rate	£13.45	£11.63
% change on same period last year	+15.61 %
Job Titles UK
Matching contract IT job ads	66076	92966
As % of all UK contract IT job ads sampled	89.32 %	91.68 %
Daily rates quoted	21991	28101
Average minimum daily rate	£376	£391
Average daily rate	£402	£416
% change on same period last year	-3.26 %
Average maximum daily rate	£428	£441
UK excluding London average daily rate	£355	£355
% change on same period last year	-0.15 %
Hourly rates quoted	5688	7814
Average minimum hourly rate	£22.70	£24.14
Average hourly rate	£24.32	£25.69
% change on same period last year	-5.34 %
Average maximum hourly rate	£25.94	£27.24
UK excluding London average hourly rate	£23.85	£25.69
% change on same period last year	-7.14 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Analyst
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing Service Analyst within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 5 September 2008.

Service Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 5 September 2008.

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 5 September 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
England	+54	462	£199	-16.30 %
London	+43	185	£232	-20.49 %
South East	+72	109	£158	+1.74 %
City of London	-21	57	£216	-19.88 %
North West	+28	35	-	-
Buckinghamshire	+18	33	£139	+23.16 %
East of England	+35	32	£94	-37.00 %
West Midlands	-1	32	£345	-
Milton Keynes	+14	29	£109	+9.15 %
Yorkshire	+21	26	£126	-51.96 %
Hampshire	+31	23	£260	+48.57 %
Scotland	+19	22	£173	+1.61 %
South West	+27	19	-	-
East Midlands	+8	19	£222	-40.80 %
Surrey	+10	18	£157	+6.47 %
Essex	+15	15	£89	-
West Sussex	+17	14	£168	-
Berkshire	+39	14	-	-
West Yorkshire	0	13	£213	+3.65 %
Wales	+10	12	£80	-
Birmingham	-9	12	£327	-
Cheshire	+6	11	-	-
North East	-	10	-	-
Somerset	+11	9	-	-
Bath	-	9	-	-
Cardiff	+5	8	£80	-
South Wales	+5	8	£80	-
Leicestershire	+13	8	£190	-49.33 %
North Yorkshire	+12	8	£105	-67.34 %
Nottinghamshire	-4	7	-	-

Service Analyst
Top 30 Related IT Skills

For the 6 months to 5 September 2008, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 451 (41.61 %) Windows 2 387 (35.70 %) ITIL 3 336 (31.00 %) MS Office 4 263 (24.26 %) Windows XP 5 222 (20.48 %) Microsoft 6 204 (18.82 %) Active Directory 7 192 (17.71 %) MS Excel 8 187 (17.25 %) Finance 9 160 (14.76 %) Windows 2000 10 135 (12.45 %) Service Delivery 11 131 (12.08 %) Lotus 12 125 (11.53 %) Lotus Notes 13 121 (11.16 %) Service Management 14 115 (10.61 %) SLA 15 102 (9.410 %) MS Exchange

16 95 (8.764 %) Remedy 17 85 (7.841 %) Incident Management 18 81 (7.472 %) Banking 19 79 (7.288 %) Windows Server 2003 20 66 (6.089 %) Citrix 21 60 (5.535 %) ITIL Certification 22 59 (5.443 %) Blackberry 23 58 (5.351 %) Microsoft Certification 24 54 (4.982 %) UNIX 25 52 (4.797 %) Novell 26 47 (4.336 %) HP 27 46 (4.244 %) Internet 28 45 (4.151 %) Security Cleared 29 44 (4.059 %) Change Management 30 43 (3.967 %) TCP/IP

Service Analyst
Top Related IT Skills by Category

For the 6 months to 5 September 2008, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Development 1 11 (1.015 %) Application Packaging 2 2 (0.185 %) Middleware 3 1 (0.092 %) SAP Basis 3 1 (0.092 %) HTML	Application Platforms 1 125 (11.53 %) Lotus Notes 2 102 (9.410 %) MS Exchange 3 30 (2.768 %) Exchange Server 2003 4 7 (0.646 %) GroupWise 5 4 (0.369 %) CMS 5 4 (0.369 %) TIBCO EMS 6 3 (0.277 %) MQSeries 6 3 (0.277 %) SharePoint 6 3 (0.277 %) WebLogic 7 2 (0.185 %) Documentum 8 1 (0.092 %) IIS 8 1 (0.092 %) Lotus Domino 8 1 (0.092 %) Exchange Server 2007 8 1 (0.092 %) Exchange Server 2000
Applications 1 336 (31.00 %) MS Office 2 192 (17.71 %) MS Excel 3 25 (2.306 %) MS PowerPoint 4 7 (0.646 %) MS Visio 5 6 (0.554 %) Spreadsheet 6 1 (0.092 %) CA Clarity 6 1 (0.092 %) Acrobat	Business Applications 1 12 (1.107 %) assyst 2 5 (0.461 %) Remedy ITSM 3 3 (0.277 %) Remedy AR System 3 3 (0.277 %) Oracle EBS
Communications & Networking 1 46 (4.244 %) Internet 2 43 (3.967 %) TCP/IP 3 37 (3.413 %) LAN 4 24 (2.214 %) WAN 5 23 (2.122 %) VPN 6 22 (2.030 %) DNS 7 12 (1.107 %) Firewall 8 11 (1.015 %) SMTP 9 9 (0.830 %) Wireless 10 7 (0.646 %) SAN 10 7 (0.646 %) Intranet 11 6 (0.554 %) VoIP 11 6 (0.554 %) DHCP 11 6 (0.554 %) Ethernet 12 5 (0.461 %) Network Security 13 4 (0.369 %) IP Telephony 13 4 (0.369 %) SSH 14 3 (0.277 %) GPRS 15 2 (0.185 %) SMS 15 2 (0.185 %) SNMP	Database & Business Intelligence 1 16 (1.476 %) MS Access 2 11 (1.015 %) BusinessObjects 3 8 (0.738 %) InterBase 3 8 (0.738 %) Cognos Impromptu 4 6 (0.554 %) MySQL 4 6 (0.554 %) Crystal Reports 5 4 (0.369 %) TOAD 6 3 (0.277 %) SQL Server 7 1 (0.092 %) Oracle 8/8i 7 1 (0.092 %) Oracle 10g 7 1 (0.092 %) SQL Server 2005 7 1 (0.092 %) SQL Server 2000
General 1 187 (17.25 %) Finance 2 81 (7.472 %) Banking 3 41 (3.782 %) Legal 4 35 (3.229 %) Law 5 33 (3.044 %) Investment Banking 6 29 (2.675 %) Telecoms 7 28 (2.583 %) Government 8 24 (2.214 %) Insurance 9 19 (1.753 %) Financial Institution 10 18 (1.661 %) Education 11 12 (1.107 %) Pharmaceutical 12 10 (0.923 %) International Banking 13 9 (0.830 %) Health 13 9 (0.830 %) Automotive 14 6 (0.554 %) Back Office 15 5 (0.461 %) Pensions 15 5 (0.461 %) Retail 16 3 (0.277 %) Billing 16 3 (0.277 %) Marketing 16 3 (0.277 %) Manufacturing	Miscellaneous 1 59 (5.443 %) Blackberry 2 20 (1.845 %) Spanish Language 3 19 (1.753 %) Italian Language 4 16 (1.476 %) French Language 5 14 (1.292 %) NHS 6 13 (1.199 %) Management Information System 7 8 (0.738 %) PDA 8 7 (0.646 %) Japanese Language 9 6 (0.554 %) AS400 10 5 (0.461 %) Fixed Income 10 5 (0.461 %) Derivative 11 4 (0.369 %) PKI 11 4 (0.369 %) Client/Server 12 3 (0.277 %) Clustering 12 3 (0.277 %) German Language 13 2 (0.185 %) CMDB 13 2 (0.185 %) Mainframe 13 2 (0.185 %) Computer Science 13 2 (0.185 %) Statistics 14 1 (0.092 %) Data Protection Act
Operating Systems 1 451 (41.61 %) Windows 2 263 (24.26 %) Windows XP 3 160 (14.76 %) Windows 2000 4 79 (7.288 %) Windows Server 2003 5 54 (4.982 %) UNIX 6 39 (3.598 %) Windows NT 7 29 (2.675 %) Linux 8 19 (1.753 %) NetWare 9 15 (1.384 %) Windows Vista 10 14 (1.292 %) Solaris 11 10 (0.923 %) Windows 2000 Server 12 9 (0.830 %) Red Hat Linux 12 9 (0.830 %) AIX 13 7 (0.646 %) VMS 14 3 (0.277 %) Windows Mobile 15 2 (0.185 %) HPUX 16 1 (0.092 %) Mac OS X 16 1 (0.092 %) MVS 16 1 (0.092 %) VME	Processes & Methodologies 1 387 (35.70 %) ITIL 2 135 (12.45 %) Service Delivery 3 121 (11.16 %) Service Management 4 85 (7.841 %) Incident Management 5 45 (4.151 %) Security Cleared 6 44 (4.059 %) Change Management 7 34 (3.137 %) ITSM 8 33 (3.044 %) Problem Management 9 23 (2.122 %) SC Cleared 10 20 (1.845 %) Document Management 11 15 (1.384 %) Asset Management 12 14 (1.292 %) Project Management 13 12 (1.107 %) Time Management 14 9 (0.830 %) PRINCE2 14 9 (0.830 %) Configuration Management 15 8 (0.738 %) Information Security 15 8 (0.738 %) Fault Management 16 7 (0.646 %) Risk Assessment 17 6 (0.554 %) Business Continuity 17 6 (0.554 %) Six Sigma
Programming Languages 1 22 (2.030 %) SQL 2 11 (1.015 %) C 3 4 (0.369 %) Shell Script 4 1 (0.092 %) VB 4 1 (0.092 %) VBA 4 1 (0.092 %) COBOL 4 1 (0.092 %) Java 4 1 (0.092 %) Perl 4 1 (0.092 %) PL/SQL	Qualifications 1 60 (5.535 %) ITIL Certification 2 58 (5.351 %) Microsoft Certification 3 36 (3.321 %) MCSE 4 34 (3.137 %) MCP 5 24 (2.214 %) Degree 6 10 (0.923 %) HND 7 8 (0.738 %) HNC 7 8 (0.738 %) MCSA 8 7 (0.646 %) MCDST 9 5 (0.461 %) CCNA 9 5 (0.461 %) Cisco Certification 10 4 (0.369 %) RHCT 11 3 (0.277 %) MOS 12 1 (0.092 %) PRINCE2 Certification
Quality Assurance & Compliance 1 115 (10.61 %) SLA 2 12 (1.107 %) ISO27001 3 7 (0.646 %) Sarbanes-Oxley 4 4 (0.369 %) QA 5 2 (0.185 %) COBIT 6 1 (0.092 %) BS7799 6 1 (0.092 %) ISO17799 6 1 (0.092 %) ISO9000	System Software 1 204 (18.82 %) Active Directory 2 7 (0.646 %) Terminal Server 3 4 (0.369 %) Tivoli Workload Scheduler 4 3 (0.277 %) Terminal Services 5 1 (0.092 %) MetaFrame 5 1 (0.092 %) Novell eDirectory
Systems Management 1 14 (1.292 %) OpenView 2 13 (1.199 %) Systems Management Server (SMS) 3 6 (0.554 %) OVSD 4 4 (0.369 %) ZENworks 4 4 (0.369 %) Tivoli 5 3 (0.277 %) OVOW 5 3 (0.277 %) ServiceCenter 6 2 (0.185 %) DameWare 6 2 (0.185 %) Netcool 6 2 (0.185 %) Netcool/OMNIbus 7 1 (0.092 %) CiscoWorks 7 1 (0.092 %) Unicenter	Vendors 1 222 (20.48 %) Microsoft 2 131 (12.08 %) Lotus 3 95 (8.764 %) Remedy 4 66 (6.089 %) Citrix 5 52 (4.797 %) Novell 6 47 (4.336 %) HP 7 23 (2.122 %) Cisco 8 22 (2.030 %) SAP 9 21 (1.937 %) Oracle 9 21 (1.937 %) Interwoven 10 18 (1.661 %) BMC 11 11 (1.015 %) Hummingbird 11 11 (1.015 %) Business Objects 12 10 (0.923 %) Reuters 12 10 (0.923 %) Bloomberg 13 9 (0.830 %) Red Hat 13 9 (0.830 %) Dell 14 8 (0.738 %) IBM 15 7 (0.646 %) Sun 16 6 (0.554 %) LANDesk