The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Analyst
Rank 173 168 153
Rank change year-on-year
-5 -15
Contract jobs requiring a Service Analyst 625 603 592
As % of all contract IT jobs located in the UK 1.25% 1.23% 1.30%
As % of the Job Titles category 1.35% 1.33% 1.40%
Number of daily rates quoted 277 287 207
Average daily rate
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£150 £135 £213
Average daily rate % change year-on-year
+11.11% -36.61%
90% offered a daily rate of more than £110 £70 £98
10% offered a daily rate of more than £350 £345 £411
UK excluding London average daily rate £131 £110 £130
% change year-on-year
+19.09% -15.38%
Number of hourly rates quoted 229 146 203
Average hourly rate £12.50 £13.13 £13.49
Average hourly rate % change year-on-year
-4.76% -2.66%
90% offered a hourly rate of more than £10.42 £9.96 £10.00
10% offered a hourly rate of more than £18.00 £20.00 £20.00
UK excluding London average hourly rate £12.50 £12.95 £12.00
% change year-on-year
-3.47% +7.91%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46318 45203 42184
As % of all contract IT jobs located in the UK 92.45% 92.55% 92.88%
Number of daily rates quoted 29063 26904 23919
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.82%
90% offered a daily rate of more than £240 £225 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1785 1961 2473
Average hourly rate £16.50 £17.48 £18.50
Average hourly rate % change year-on-year
-5.57% -5.54%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 28 January 2015.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 28 January 2015.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 585 £155 +14.81% 142
London +1 180 £175 -14.21% 45
South East -14 96 £140 -46.15% 28
East of England +27 74 £155 +26.53% 15
West Midlands +40 61 £135 -34.93% 9
North West +1 51 £123 +1.87% 11
City of London +5 50 £186 -8.02% 14
East Midlands -3 49 £114 +62.50% 9
South West -10 32 £128 -22.72% 11
Yorkshire -6 30 £115 +4.54% 14
Northamptonshire +17 29 £283 - 1
Northampton +14 27 £290 - 1
Essex +17 26 £148 +22.91%
Manchester -3 26 £158 +30.70% 2
Birmingham +17 24 £123 - 2
Hampshire -12 24 £186 -42.69% 6
Buckinghamshire -22 22 £150 +23.96% 8
Warwickshire +11 20 £225 +8.43% 2
Cheshire +6 20 £110 - 5
Cambridgeshire -1 20 £140 +27.27% 3
Colchester +6 18 £170 -
West Yorkshire -3 17 £115 -4.16% 11
Milton Keynes -18 17 £132 +25.71% 5
Wales -7 16 £175 +59.09% 2
Warrington 0 15 £110 -
South Wales -3 15 £175 +59.09% 1
Scotland -7 15 £115 +10.57% 2
Hertfordshire +11 14 £280 +124.00% 7
Berkshire -3 14 £110 -37.14% 3
Cardiff +3 13 £175 +59.09% 1

Service Analyst
Top 30 Related IT Skills

For the 6 months to 28 January 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 764 (53.73%) Windows
2 619 (43.53%) ITIL
3 573 (40.30%) Active Directory
4 566 (39.80%) MS Office
5 526 (36.99%) Microsoft
6 427 (30.03%) Windows 7
7 357 (25.11%) MS Excel
8 262 (18.42%) Windows XP
9 247 (17.37%) Service Management
10 237 (16.67%) Citrix
11 226 (15.89%) Finance
12 216 (15.19%) SLA
13 182 (12.80%) Incident Management
14 171 (12.03%) Blackberry
15 131 (9.21%) Service Delivery
16 130 (9.14%) MS Exchange
16 130 (9.14%) Security Cleared
17 115 (8.09%) Analytical Skills
18 104 (7.31%) SC Cleared
19 103 (7.24%) ITSM
20 87 (6.12%) Law
21 81 (5.70%) Legal
22 76 (5.34%) Remedy
23 72 (5.06%) Lotus
23 72 (5.06%) MCP
23 72 (5.06%) IBM Notes
24 65 (4.57%) VPN
25 63 (4.43%) Banking
26 62 (4.36%) HP
27 61 (4.29%) Microsoft Certification

Service Analyst
Top Related IT Skills by Category

For the 6 months to 28 January 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 130 (9.14%) MS Exchange
2 72 (5.06%) IBM Notes
3 60 (4.22%) Blackberry Enterprise Server
4 42 (2.95%) SharePoint
5 30 (2.11%) Exchange Server 2010
6 25 (1.76%) WorkSite
7 19 (1.34%) Lync
8 18 (1.27%) Exchange Server 2007
9 10 (0.70%) Exchange Server 2003
10 9 (0.63%) CICS
11 3 (0.21%) CMS
12 2 (0.14%) IIS
13 1 (0.070%) Lotus Domino
13 1 (0.070%) Moodle
13 1 (0.070%) Exchange Server 5.5
Applications
1 566 (39.80%) MS Office
2 357 (25.11%) MS Excel
3 46 (3.23%) MS PowerPoint
4 22 (1.55%) MS Visio
5 7 (0.49%) MS Project
6 6 (0.42%) Spreadsheet
7 2 (0.14%) Adobe Creative Suite
8 1 (0.070%) AutoCAD
Business Applications
1 21 (1.48%) Remedy ITSM
2 15 (1.05%) assyst
3 2 (0.14%) Oracle General Ledger
3 2 (0.14%) Oracle EBS R12
3 2 (0.14%) Oracle EBS
4 1 (0.070%) Oracle Financials
4 1 (0.070%) Oracle Payables
4 1 (0.070%) Oracle Procure-to-Pay
4 1 (0.070%) Oracle Internet Expenses
4 1 (0.070%) Oracle iProcurement
Cloud Services
1 16 (1.13%) Office 365
2 14 (0.98%) Google Apps
3 5 (0.35%) SaaS
4 1 (0.070%) PaaS
Communications & Networking
1 65 (4.57%) VPN
2 55 (3.87%) LAN
3 44 (3.09%) WAN
4 40 (2.81%) Internet
5 39 (2.74%) TCP/IP
6 28 (1.97%) VoIP
7 24 (1.69%) Wireless
8 16 (1.13%) DNS
9 14 (0.98%) DHCP
9 14 (0.98%) Wi-Fi
10 10 (0.70%) ADSL
11 8 (0.56%) IP Telephony
12 7 (0.49%) Broadband
12 7 (0.49%) Cisco IPT
13 6 (0.42%) SAN
13 6 (0.42%) Firewall
14 5 (0.35%) PBX
14 5 (0.35%) LDAP
15 4 (0.28%) ISDN
15 4 (0.28%) Ethernet
Database & Business Intelligence
1 5 (0.35%) MS Access
1 5 (0.35%) SQL Server
2 4 (0.28%) Crystal Reports
3 2 (0.14%) Oracle BI EE
3 2 (0.14%) SAP BW
3 2 (0.14%) BusinessObjects
3 2 (0.14%) Data Warehouse
3 2 (0.14%) SQL Server Reporting Services
4 1 (0.070%) EDRMS
4 1 (0.070%) SQL Server 2008
4 1 (0.070%) QlikView
4 1 (0.070%) SQL Server 2005
Development Applications
1 4 (0.28%) Team Foundation Server
2 1 (0.070%) Toad
General
1 226 (15.89%) Finance
2 87 (6.12%) Law
3 81 (5.70%) Legal
4 63 (4.43%) Banking
5 33 (2.32%) Retail
6 22 (1.55%) Telecoms
6 22 (1.55%) Investment Banking
7 15 (1.05%) Financial Institution
8 14 (0.98%) Advertising
9 13 (0.91%) Manufacturing
9 13 (0.91%) French Language
10 9 (0.63%) German Language
11 7 (0.49%) Local Government
12 4 (0.28%) Russian Language
12 4 (0.28%) Dutch Language
12 4 (0.28%) Automotive
12 4 (0.28%) Front Office
12 4 (0.28%) Games
13 3 (0.21%) Publishing
13 3 (0.21%) Military
Libraries, Frameworks & Software Standards
1 3 (0.21%) Middleware
2 2 (0.14%) LINQ
2 2 (0.14%) .NET
2 2 (0.14%) SOAP
2 2 (0.14%) SAP MI
3 1 (0.070%) XMPP
3 1 (0.070%) Web Services
3 1 (0.070%) HTML
3 1 (0.070%) COM
3 1 (0.070%) XHR
3 1 (0.070%) Software Packaging
3 1 (0.070%) JSON
Miscellaneous
1 171 (12.03%) Blackberry
2 115 (8.09%) Analytical Skills
3 56 (3.94%) Management Information System
4 43 (3.02%) NHS
5 23 (1.62%) iPhone
5 23 (1.62%) Video Conferencing
5 23 (1.62%) iPad
6 15 (1.05%) Handset
7 14 (0.98%) Statistics
8 13 (0.91%) Performance Metrics
8 13 (0.91%) PDA
8 13 (0.91%) Mathematics
9 12 (0.84%) Fat Client
9 12 (0.84%) Hedge funds
9 12 (0.84%) Thin Client
10 8 (0.56%) Computer Science
10 8 (0.56%) CMDB
10 8 (0.56%) Mainframe
11 7 (0.49%) AS400
11 7 (0.49%) EPoS
Operating Systems
1 764 (53.73%) Windows
2 427 (30.03%) Windows 7
3 262 (18.42%) Windows XP
4 50 (3.52%) Windows Server 2008
5 44 (3.09%) Windows Server 2003
6 36 (2.53%) Windows 8
6 36 (2.53%) Android
7 33 (2.32%) Windows Vista
8 27 (1.90%) Apple iOS
9 17 (1.20%) UNIX
10 13 (0.91%) Windows NT
10 13 (0.91%) Mac OS
11 12 (0.84%) Linux
12 11 (0.77%) Mac OS X
13 9 (0.63%) Windows 2000 Server
14 8 (0.56%) Windows Server 2012
14 8 (0.56%) Windows 2000
15 7 (0.49%) Windows Mobile
16 3 (0.21%) Red Hat Enterprise Linux
17 2 (0.14%) Windows Phone
Processes & Methodologies
1 619 (43.53%) ITIL
2 247 (17.37%) Service Management
3 182 (12.80%) Incident Management
4 131 (9.21%) Service Delivery
5 103 (7.24%) ITSM
6 51 (3.59%) Change Management
7 40 (2.81%) Document Management
8 36 (2.53%) Problem Management
9 31 (2.18%) Migration
10 28 (1.97%) Stakeholder Management
11 25 (1.76%) ITIL V3
12 22 (1.55%) Project Management
13 20 (1.41%) PRINCE2
14 18 (1.27%) Time Management
15 17 (1.20%) Release Management
16 16 (1.13%) Configuration Management
17 15 (1.05%) Workflow
17 15 (1.05%) Asset Management
17 15 (1.05%) Performance Management
18 13 (0.91%) Disaster Recovery
Programming Languages
1 26 (1.83%) C
2 17 (1.20%) SQL
3 4 (0.28%) VBA
4 3 (0.21%) VB
5 2 (0.14%) Java
6 1 (0.070%) Perl
6 1 (0.070%) T-SQL
6 1 (0.070%) VBScript
6 1 (0.070%) PowerShell
Qualifications
1 130 (9.14%) Security Cleared
2 104 (7.31%) SC Cleared
3 72 (5.06%) MCP
4 61 (4.29%) Microsoft Certification
5 60 (4.22%) ITIL Certification
6 57 (4.01%) Degree
7 51 (3.59%) ITIL Foundation Certificate
8 31 (2.18%) MOS
9 30 (2.11%) MCSE
10 15 (1.05%) DV Cleared
11 12 (0.84%) A+ Certification
12 8 (0.56%) MCSA
13 6 (0.42%) Cisco Certification
13 6 (0.42%) CCNA
14 5 (0.35%) HND
14 5 (0.35%) MCDST
15 3 (0.21%) MCITP
16 2 (0.14%) CNE
16 2 (0.14%) Novell Certification
16 2 (0.14%) PRINCE2 Certification
Quality Assurance & Compliance
1 216 (15.19%) SLA
2 8 (0.56%) Dodd-Frank
2 8 (0.56%) Sarbanes-Oxley
3 4 (0.28%) QA
4 3 (0.21%) ISO/IEC 27001
5 1 (0.070%) ISO 9001
5 1 (0.070%) Data Quality
5 1 (0.070%) COBIT
System Software
1 573 (40.30%) Active Directory
2 14 (0.98%) Terminal Server
3 11 (0.77%) XenApp
3 11 (0.77%) VMware Infrastructure
4 6 (0.42%) Hyper-V
5 2 (0.14%) Terminal Services
6 1 (0.070%) MetaFrame
6 1 (0.070%) UAG
6 1 (0.070%) XenDesktop
Systems Management
1 33 (2.32%) OpenView
2 32 (2.25%) SCCM
3 24 (1.69%) Systems Management Server (SMS)
4 16 (1.13%) OVSD
5 7 (0.49%) Backup Exec
6 5 (0.35%) DameWare
7 3 (0.21%) SCOM
8 2 (0.14%) XenMobile
8 2 (0.14%) HP SiteScope
8 2 (0.14%) Unicenter
9 1 (0.070%) MAILsweeper
9 1 (0.070%) CiscoWorks
9 1 (0.070%) Tivoli
9 1 (0.070%) Tivoli Storage Manager
9 1 (0.070%) Norton AntiVirus
9 1 (0.070%) ZENworks
9 1 (0.070%) Casper Suite
9 1 (0.070%) Cisco CUCM
Vendors
1 526 (36.99%) Microsoft
2 237 (16.67%) Citrix
3 76 (5.34%) Remedy
4 72 (5.06%) Lotus
5 62 (4.36%) HP
6 52 (3.66%) Cisco
7 37 (2.60%) ServiceNow
8 29 (2.04%) VMware
9 23 (1.62%) LANDesk
10 22 (1.55%) Google
11 20 (1.41%) McAfee
12 17 (1.20%) Symantec
13 16 (1.13%) CA
13 16 (1.13%) Adobe
14 15 (1.05%) Sun
14 15 (1.05%) Avaya
14 15 (1.05%) SAP
15 14 (0.98%) Interwoven
16 13 (0.91%) BMC
17 12 (0.84%) AppSense
City of London
Hays IT - Uk Posting account
Rate: £20 - £27 per hour + overtime
Posted: 12 hours ago
Bristol, Avon
ReThink Recruitment
Rate: £10.00 - £12.00 per hour
Posted: 14 hours ago
Swindon
Hays IT - Uk Posting account
Rate: £90 - £120 per day + Negotiable
Posted: 16 hours ago
Swindon, Wiltshire
Experis Ltd
Rate: £100.00 - £110.00 per day
Posted: 19 hours ago
Nottingham
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per hour
Posted: 20 hours ago
Merseyside
Roc Search
Posted: Yesterday
UK
Vivid Resourcing Ltd
Rate: £30k - 40k per year
Posted: Yesterday
London
Hays IT - Uk Posting account
Rate: £27.00 - £32.00 per hour
Posted: Yesterday
Sandy, Bedfordshire
Experis Ltd
Rate: £130.00 per day
Posted: Yesterday
City of London
Computer Futures
Posted: Yesterday
London
ARC IT Recruitment Ltd
Posted: Yesterday
Liverpool
Hays IT - Uk Posting account
Rate: £10.00 - £16.00 per hour
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Rate: £150.00 - £160.00 per day
Posted: Yesterday
London
Marcus Donald People
Rate: £14 - £17 per hour
Posted: 2 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £100.00 - £130.00 per day
Posted: 2 days ago
Nottinghamshire
Capita - ITIN
Rate: £12000.00 - £13000.00 per annum
Posted: 2 days ago
City, London
Randstad Technologies
Rate: £22 - £25 per hour
Posted: 2 days ago
City, London
Harvey Nash plc
Rate: £150 - £190 per day
Posted: 2 days ago
West Midlands
Capita - ITIN
Rate: £120 - £170 per day
Posted: 5 days ago
West Sussex
Clearwater People Solutions
Rate: £14 - £15 Per Hour
Posted: 5 days ago