The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Analyst
Rank 195 186 196
Rank change year-on-year
-9 +10
Contract jobs requiring a Service Analyst 683 669 562
As % of all contract IT jobs located in the UK 1.17% 1.20% 1.07%
As % of the Job Titles category 1.26% 1.30% 1.15%
Number of daily rates quoted 286 307 247
Average daily rate
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of your Daily Rate
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£165 £170 £170
Average daily rate % change year-on-year
-2.94% -
90% offered a daily rate of more than £105 £105 £79
10% offered a daily rate of more than £352 £329 £323
UK excluding London average daily rate £135 £149 £113
% change year-on-year
-9.24% +32.22%
Number of hourly rates quoted 212 170 186
Average hourly rate £14.00 £14.00 £14.50
Average hourly rate % change year-on-year
- -3.44%
90% offered a hourly rate of more than £10.44 £10.11 £10.95
10% offered a hourly rate of more than £19.00 £19.50 £20.75
UK excluding London average hourly rate £14.00 £12.56 £13.39
% change year-on-year
+11.46% -6.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54347 51343 48877
As % of all contract IT jobs located in the UK 92.79% 92.32% 92.81%
Number of daily rates quoted 34673 31061 29030
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2003 1976 2120
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 28 August 2015.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 28 August 2015.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 643 £165 -2.22% 102
London -6 212 £183 -3.94% 27
South East -35 113 £175 +16.66% 23
East of England +35 88 £200 +33.33% 9
North West -6 70 £130 +13.04% 11
Yorkshire -31 47 £125 - 13
East Midlands +13 38 £110 -8.33% 9
South West +4 38 £120 +9.09% 6
Manchester -3 38 £166 +38.54% 1
Cambridgeshire +12 34 £135 -10.00% 2
West Yorkshire -27 33 £125 - 10
Hampshire 0 30 £300 +16.50% 9
City of London -31 28 £186 -6.87% 7
Leeds -27 27 £125 - 6
Buckinghamshire 0 26 £275 +58.50% 4
Berkshire -16 26 £205 +36.66% 3
West Midlands -12 25 £115 -30.30% 4
Milton Keynes +10 24 £275 +30.95% 3
Bristol +17 21 £125 - 1
Peterborough +13 21 £91 -36.13% 1
Cheshire -6 20 £110 +7.31% 7
Essex -6 17 £248 +41.42% 1
Scotland -11 17 £146 -43.20% 7
North East -24 17 £453 +280.25%
Leicestershire - 16 £105 - 1
Northamptonshire +7 14 £244 - 3
Bedfordshire +26 13 £325 - 3
Newcastle upon Tyne -25 13 £465 +313.33%
Tyne and Wear -27 13 £465 +103.72%
Wiltshire +1 12 £105 -4.54% 2

Service Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 704 (52.19%) Windows
2 596 (44.18%) ITIL
3 535 (39.66%) MS Office
4 532 (39.44%) Active Directory
5 505 (37.44%) Microsoft
6 440 (32.62%) Windows 7
7 315 (23.35%) MS Excel
8 222 (16.46%) SLA
9 213 (15.79%) Windows XP
10 212 (15.72%) Service Management
11 211 (15.64%) Citrix
12 185 (13.71%) Finance
13 180 (13.34%) Incident Management
14 129 (9.56%) Analytical Skills
15 119 (8.82%) Blackberry
16 108 (8.01%) Service Delivery
17 105 (7.78%) ITSM
18 103 (7.64%) Security Cleared
19 89 (6.60%) Law
20 87 (6.45%) Cisco
20 87 (6.45%) MS Exchange
21 75 (5.56%) LAN
22 73 (5.41%) Legal
23 71 (5.26%) ITIL Certification
24 66 (4.89%) WAN
25 65 (4.82%) SC Cleared
26 62 (4.60%) Windows Server 2008
27 61 (4.52%) Windows Server 2003
28 57 (4.23%) Windows 8
29 55 (4.08%) SCCM

Service Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 87 (6.45%) MS Exchange
2 51 (3.78%) IBM Notes
3 47 (3.48%) SharePoint
4 33 (2.45%) WorkSite
5 29 (2.15%) Blackberry Enterprise Server
6 23 (1.70%) Lync
6 23 (1.70%) Exchange Server 2010
7 22 (1.63%) Exchange Server 2007
8 4 (0.30%) SharePoint 2013
8 4 (0.30%) Exchange Server 2013
8 4 (0.30%) Exchange Server 2003
9 3 (0.22%) IIS
9 3 (0.22%) SharePoint 2010
10 2 (0.15%) Tomcat
10 2 (0.15%) Lotus Domino
10 2 (0.15%) Exchange Server 5.5
11 1 (0.074%) WebSphere
11 1 (0.074%) Apache
11 1 (0.074%) LiveLink
11 1 (0.074%) CICS
Applications
1 535 (39.66%) MS Office
2 315 (23.35%) MS Excel
3 52 (3.85%) MS PowerPoint
4 16 (1.19%) MS Visio
5 3 (0.22%) MS Project
6 1 (0.074%) Adobe Creative Suite
Business Applications
1 11 (0.82%) Remedy ITSM
2 7 (0.52%) SAP SRM
2 7 (0.52%) SAP GRC
3 5 (0.37%) Dynamics CRM
4 4 (0.30%) assyst
5 3 (0.22%) SAP CCM
5 3 (0.22%) RMDS
5 3 (0.22%) SAP Oil and Gas
5 3 (0.22%) SAP ERP
6 2 (0.15%) SAP Business One
7 1 (0.074%) Remedy AR System
7 1 (0.074%) TeleForm
Cloud Services
1 46 (3.41%) Office 365
2 13 (0.96%) Google Apps
3 8 (0.59%) Google Cloud Platform
4 5 (0.37%) SaaS
5 3 (0.22%) Cloud Computing
6 1 (0.074%) Amazon EC2
6 1 (0.074%) Amazon S3
6 1 (0.074%) Microsoft Azure
6 1 (0.074%) Amazon AWS
6 1 (0.074%) Amazon ELB
Communications & Networking
1 75 (5.56%) LAN
2 66 (4.89%) WAN
3 50 (3.71%) TCP/IP
4 47 (3.48%) VPN
5 39 (2.89%) Internet
6 38 (2.82%) DNS
7 32 (2.37%) DHCP
8 24 (1.78%) VoIP
9 23 (1.70%) SSL
10 22 (1.63%) Intranet
11 20 (1.48%) Wireless
11 20 (1.48%) IPsec
11 20 (1.48%) Network Security
12 19 (1.41%) Firewall
13 13 (0.96%) SAN
14 9 (0.67%) Ethernet
15 6 (0.44%) ADSL
15 6 (0.44%) ATM
16 5 (0.37%) IP Telephony
17 4 (0.30%) Wi-Fi
Database & Business Intelligence
1 14 (1.04%) SQL Server
2 10 (0.74%) MS Access
3 7 (0.52%) SAP BW
4 4 (0.30%) SQL Server 2005
5 3 (0.22%) EDRMS
6 2 (0.15%) EDMS
6 2 (0.15%) SAP BI
6 2 (0.15%) Data Mining
6 2 (0.15%) SQL Server 2008
7 1 (0.074%) Oracle Database
7 1 (0.074%) DB2
Development Applications
1 4 (0.30%) Team Foundation Server
1 4 (0.30%) Yeoman
2 3 (0.22%) Toad
3 1 (0.074%) ClearQuest
3 1 (0.074%) JIRA
3 1 (0.074%) Visual Studio
3 1 (0.074%) Oracle Forms
3 1 (0.074%) Jenkins
General
1 185 (13.71%) Finance
2 89 (6.60%) Law
3 73 (5.41%) Legal
4 42 (3.11%) Banking
5 37 (2.74%) Telecoms
6 25 (1.85%) Retail
7 24 (1.78%) Financial Institution
8 19 (1.41%) French Language
9 17 (1.26%) German Language
10 12 (0.89%) Back Office
11 11 (0.82%) International Banking
12 8 (0.59%) Local Government
13 6 (0.44%) Manufacturing
14 5 (0.37%) Marketing
15 4 (0.30%) Publishing
15 4 (0.30%) Billing
16 3 (0.22%) Investment Banking
16 3 (0.22%) Advertising
16 3 (0.22%) Electronics
16 3 (0.22%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (0.89%) HTML
2 5 (0.37%) .NET
3 4 (0.30%) Web Services
4 2 (0.15%) Middleware
4 2 (0.15%) LINQ
5 1 (0.074%) Natural Language Processing
5 1 (0.074%) Spring
5 1 (0.074%) .NET Framework
5 1 (0.074%) Software Packaging
5 1 (0.074%) XML
5 1 (0.074%) XSL
5 1 (0.074%) EDI
5 1 (0.074%) ASP.NET
5 1 (0.074%) COM
5 1 (0.074%) CSS
Miscellaneous
1 129 (9.56%) Analytical Skills
2 119 (8.82%) Blackberry
3 37 (2.74%) NHS
4 27 (2.00%) Management Information System
5 26 (1.93%) iPhone
6 22 (1.63%) iPad
7 19 (1.41%) Hedge funds
8 14 (1.04%) PDA
9 13 (0.96%) CMDB
10 11 (0.82%) Mathematics
11 10 (0.74%) Device Driver
12 9 (0.67%) Statistics
13 8 (0.59%) Fat Client
13 8 (0.59%) Video Conferencing
13 8 (0.59%) Thin Client
13 8 (0.59%) Data Centre
14 7 (0.52%) Enterprise Software
15 6 (0.44%) BYOD
15 6 (0.44%) Handset
16 5 (0.37%) EPoS
Operating Systems
1 704 (52.19%) Windows
2 440 (32.62%) Windows 7
3 213 (15.79%) Windows XP
4 62 (4.60%) Windows Server 2008
5 61 (4.52%) Windows Server 2003
6 57 (4.23%) Windows 8
7 27 (2.00%) Linux
8 25 (1.85%) Windows Server 2012
9 22 (1.63%) Android
10 18 (1.33%) Mac OS X
11 14 (1.04%) Apple iOS
12 13 (0.96%) UNIX
13 12 (0.89%) Windows Vista
14 11 (0.82%) Mac OS
15 6 (0.44%) Windows Mobile
16 5 (0.37%) Windows 2000 Server
17 4 (0.30%) Windows 2000
18 3 (0.22%) Windows NT
18 3 (0.22%) Solaris
18 3 (0.22%) Ubuntu
Processes & Methodologies
1 596 (44.18%) ITIL
2 212 (15.72%) Service Management
3 180 (13.34%) Incident Management
4 108 (8.01%) Service Delivery
5 105 (7.78%) ITSM
6 54 (4.00%) Time Management
7 47 (3.48%) Problem Management
8 40 (2.97%) Document Management
9 34 (2.52%) Project Management
10 30 (2.22%) Migration
10 30 (2.22%) ITIL V3
11 27 (2.00%) Change Management
12 24 (1.78%) Coaching
13 22 (1.63%) Business Intelligence
14 21 (1.56%) Configuration Management
15 20 (1.48%) E-Commerce
16 19 (1.41%) PRINCE2
16 19 (1.41%) Continuous Improvement
17 18 (1.33%) Mentoring
18 17 (1.26%) Service Desk Management
Programming Languages
1 34 (2.52%) SQL
2 9 (0.67%) C
3 6 (0.44%) Java
4 4 (0.30%) VB
4 4 (0.30%) VBA
5 2 (0.15%) Perl
6 1 (0.074%) PowerShell
6 1 (0.074%) JavaScript
6 1 (0.074%) VBScript
Qualifications
1 103 (7.64%) Security Cleared
2 71 (5.26%) ITIL Certification
3 65 (4.82%) SC Cleared
4 54 (4.00%) Microsoft Certification
5 46 (3.41%) MCP
6 41 (3.04%) Degree
7 35 (2.59%) ITIL Foundation Certificate
8 20 (1.48%) MOS
9 16 (1.19%) Cisco Certification
9 16 (1.19%) MCSE
9 16 (1.19%) MCSA
10 13 (0.96%) CCNA
10 13 (0.96%) A+ Certification
11 10 (0.74%) DV Cleared
12 7 (0.52%) MCTS
12 7 (0.52%) MCITP
13 6 (0.44%) HND
14 5 (0.37%) MCDST
15 4 (0.30%) VMware Certified Professional (VCP)
15 4 (0.30%) CCA
Quality Assurance & Compliance
1 222 (16.46%) SLA
2 14 (1.04%) QA
3 5 (0.37%) ISO/IEC 27001
4 4 (0.30%) Sarbanes-Oxley
5 3 (0.22%) ISO 9001
System Software
1 532 (39.44%) Active Directory
2 21 (1.56%) VMware Infrastructure
3 11 (0.82%) Hyper-V
4 7 (0.52%) XenApp
5 6 (0.44%) Terminal Server
6 4 (0.30%) XenDesktop
7 3 (0.22%) Microsoft App-V
8 2 (0.15%) Terminal Services
9 1 (0.074%) VMware ESX
9 1 (0.074%) BitLocker
9 1 (0.074%) Citrix Presentation Server
Systems Management
1 55 (4.08%) SCCM
2 9 (0.67%) OpenView
3 8 (0.59%) SCOM
3 8 (0.59%) Backup Exec
4 7 (0.52%) DameWare
5 6 (0.44%) OVSD
5 6 (0.44%) AirWatch
6 4 (0.30%) Systems Management Server (SMS)
7 3 (0.22%) Nagios
7 3 (0.22%) Norton AntiVirus
7 3 (0.22%) WSUS
7 3 (0.22%) ServiceCenter
7 3 (0.22%) NetBackup
7 3 (0.22%) CA Spectrum
8 2 (0.15%) DatAdvantage
8 2 (0.15%) Symantec Enterprise Vault
8 2 (0.15%) Unicenter
8 2 (0.15%) Netcool
9 1 (0.074%) CiscoWorks
9 1 (0.074%) Cisco IPCC
Vendors
1 505 (37.44%) Microsoft
2 211 (15.64%) Citrix
3 87 (6.45%) Cisco
4 55 (4.08%) VMware
5 52 (3.85%) Remedy
6 51 (3.78%) Lotus
7 49 (3.63%) ServiceNow
8 34 (2.52%) HP
9 32 (2.37%) McAfee
9 32 (2.37%) Symantec
10 29 (2.15%) Google
11 25 (1.85%) Apple
12 23 (1.70%) CheckPoint
13 22 (1.63%) Juniper
14 20 (1.48%) SAP
14 20 (1.48%) Blue Coat
15 19 (1.41%) Adobe
16 18 (1.33%) LANDesk
17 14 (1.04%) Dell
18 12 (0.89%) Oracle
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 4 hours ago
Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £100 - £120 per day
Posted: 5 hours ago
Northampton, Northamptonshire
Lorien Resourcing
Rate: Market Rates
Posted: 9 hours ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 11 hours ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: Yesterday
South East London
360 Resourcing Solutions
Rate: £25,359 - 35,802 per year + Benefits
Posted: Yesterday
Bedford, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £150.00 per day
Posted: Yesterday
Harrogate, North Yorkshire
Experis Ltd
Rate: £12.00 per hour
Posted: Yesterday
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Rate: £75.00 - £80.00 per annum
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 2 days ago
London
Marcus Donald People
Rate: £15 - £16 per hour
Posted: 2 days ago
Livingston, West Lothian
Search Consultancy
Rate: DOE
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £11.50 - £12 per annum
Posted: 2 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 3 days ago
Southampton, Hampshire
Salt
Posted: 3 days ago
Sheffield, South Yorkshire
The Bridge Ltd
Rate: From £0 to £120 per day
Posted: 3 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Rate: £80 - £90 per day
Posted: 3 days ago
Southampton, Hampshire
Connectus
Rate: £315 per day
Posted: 4 days ago
Crewe, Cheshire
Global Technology Solutions Ltd
Rate: £17.33 per hour
Posted: 4 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £412.00 per annum
Posted: 4 days ago