The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Analyst
Rank 178 193 204
Rank change year-on-year
+15 +11
Contract jobs requiring a Service Analyst 676 564 541
As % of all contract IT jobs located in the UK 1.20% 1.06% 0.93%
As % of the Job Titles category 1.30% 1.14% 1.01%
Number of daily rates quoted 309 242 180
Average daily rate
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of your Daily Rate
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£165 £168 £149
Average daily rate % change year-on-year
-1.49% +12.60%
90% offered a daily rate of more than £105 £78 £100
10% offered a daily rate of more than £335 £334 £340
UK excluding London average daily rate £145 £115 £115
% change year-on-year
+25.65% -
Number of hourly rates quoted 180 187 186
Average hourly rate £14.00 £14.50 £14.00
Average hourly rate % change year-on-year
-3.44% +3.57%
90% offered a hourly rate of more than £10.11 £10.84 £10.50
10% offered a hourly rate of more than £19.50 £20.60 £19.50
UK excluding London average hourly rate £12.62 £13.39 £13.50
% change year-on-year
-5.71% -0.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52042 49402 53772
As % of all contract IT jobs located in the UK 92.34% 92.67% 92.83%
Number of daily rates quoted 31512 29330 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2002 2126 2663
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.41
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 22 August 2014.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 22 August 2014.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 624 £165 -2.94% 119
London -10 230 £188 -3.35% 41
South East +40 132 £149 +14.42% 25
City of London +29 60 £200 +5.26% 16
East of England -31 55 £150 -9.09% 10
Yorkshire +24 54 £125 +4.16% 15
North West +21 43 £115 -36.11% 14
West Yorkshire +27 42 £125 +11.11% 13
West Midlands +3 40 £165 +26.92% 2
Berkshire +30 37 £150 +15.38% 5
Leeds +21 31 £125 +12.35% 6
Scotland 0 23 £258 +94.33% 2
Hampshire -7 23 £258 +134.09% 1
South West -37 22 £108 -25.86% 7
Essex -7 21 £175 +52.17% 1
Cheshire +8 20 £103 +31.41% 2
Manchester +2 20 £120 +9.09% 10
East Midlands -16 20 £120 +71.42% 3
East Sussex - 19 £103 - 1
Cambridgeshire -1 16 £150 -14.28% 6
North East -10 16 £119 -
Brighton - 16 £100 -
Colchester 0 15 £175 +6.06% 1
Tyne and Wear -13 15 £228 -
Buckinghamshire -10 14 £174 -56.62% 5
Hertfordshire -13 14 £170 -5.55% 3
Oxfordshire +3 13 £175 -32.69%
Bracknell +13 12 £150 +33.33%
Surrey +8 12 £133 +3.92% 4
Warrington -4 12 £100 -

Service Analyst
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 685 (52.21%) Windows
2 667 (50.84%) ITIL
3 536 (40.85%) Active Directory
4 446 (33.99%) MS Office
5 413 (31.48%) Microsoft
6 341 (25.99%) Windows 7
7 322 (24.54%) Windows XP
8 295 (22.48%) MS Excel
9 241 (18.37%) Service Management
10 202 (15.40%) Citrix
11 187 (14.25%) Finance
12 179 (13.64%) SLA
13 161 (12.27%) Blackberry
14 149 (11.36%) Incident Management
15 146 (11.13%) Service Delivery
16 117 (8.92%) MS Exchange
17 101 (7.70%) Remedy
18 95 (7.24%) ITIL Certification
19 88 (6.71%) HP
20 85 (6.48%) Security Cleared
21 79 (6.02%) Law
22 77 (5.87%) MCP
23 75 (5.72%) Legal
23 75 (5.72%) Banking
24 74 (5.64%) Problem Management
25 70 (5.34%) MS PowerPoint
26 68 (5.18%) ITSM
27 67 (5.11%) Microsoft Certification
28 65 (4.95%) Windows Server 2008
29 63 (4.80%) Windows Server 2003

Service Analyst
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 117 (8.92%) MS Exchange
2 62 (4.73%) IBM Notes
3 56 (4.27%) Blackberry Enterprise Server
4 29 (2.21%) Exchange Server 2010
5 23 (1.75%) SharePoint
6 22 (1.68%) Exchange Server 2007
7 13 (0.99%) Exchange Server 2003
7 13 (0.99%) Lync
8 10 (0.76%) WorkSite
9 7 (0.53%) CICS
10 6 (0.46%) IIS
11 4 (0.30%) Lotus Domino
11 4 (0.30%) Tomcat
11 4 (0.30%) CMS
12 3 (0.23%) WebSphere Application Server
12 3 (0.23%) Exchange Server 5.5
12 3 (0.23%) WebSphere
13 2 (0.15%) SharePoint 2010
13 2 (0.15%) Exchange Server 2013
14 1 (0.076%) Apache
Applications
1 446 (33.99%) MS Office
2 295 (22.48%) MS Excel
3 70 (5.34%) MS PowerPoint
4 26 (1.98%) MS Visio
5 3 (0.23%) MS Project
5 3 (0.23%) Spreadsheet
Business Applications
1 27 (2.06%) Remedy ITSM
2 4 (0.30%) Oracle EBS
3 3 (0.23%) Remedy AR System
4 2 (0.15%) Oracle General Ledger
4 2 (0.15%) Oracle EBS R12
4 2 (0.15%) assyst
5 1 (0.076%) Oracle Financials
5 1 (0.076%) Cerner Millennium
5 1 (0.076%) Oracle Payables
5 1 (0.076%) Oracle Procure-to-Pay
5 1 (0.076%) Oracle Internet Expenses
5 1 (0.076%) Oracle iProcurement
Cloud Services
1 20 (1.52%) Office 365
2 6 (0.46%) Google Apps
3 1 (0.076%) Cloud Computing
3 1 (0.076%) SaaS
3 1 (0.076%) Force.com
3 1 (0.076%) Amazon EC2
3 1 (0.076%) Amazon S3
3 1 (0.076%) Amazon AWS
Communications & Networking
1 47 (3.58%) TCP/IP
1 47 (3.58%) VPN
2 37 (2.82%) Internet
3 36 (2.74%) LAN
4 32 (2.44%) WAN
5 28 (2.13%) VoIP
6 21 (1.60%) DNS
7 14 (1.07%) Wireless
8 13 (0.99%) DHCP
9 12 (0.91%) Broadband
10 8 (0.61%) Wi-Fi
11 7 (0.53%) Firewall
11 7 (0.53%) MPLS
12 6 (0.46%) IP Telephony
13 5 (0.38%) ADSL
14 4 (0.30%) Network Security
14 4 (0.30%) Intranet
15 3 (0.23%) Ethernet
15 3 (0.23%) HTTP
15 3 (0.23%) Cisco IOS
Database & Business Intelligence
1 12 (0.91%) SQL Server
2 9 (0.69%) Crystal Reports
3 7 (0.53%) SQL Server Reporting Services
4 5 (0.38%) MS Access
4 5 (0.38%) SQL Server 2005
4 5 (0.38%) SQL Server 2008
5 4 (0.30%) Data Mining
6 3 (0.23%) Relational Database
7 2 (0.15%) Oracle Exadata
7 2 (0.15%) Oracle BI EE
7 2 (0.15%) EDRMS
7 2 (0.15%) EDMS
7 2 (0.15%) MySQL
8 1 (0.076%) CorVu
8 1 (0.076%) Data Warehouse
8 1 (0.076%) Oracle Reports
8 1 (0.076%) SQL Server Integration Services
8 1 (0.076%) BusinessObjects XI
8 1 (0.076%) SQL Server Analysis Services
8 1 (0.076%) Oracle Database
General
1 187 (14.25%) Finance
2 79 (6.02%) Law
3 75 (5.72%) Legal
3 75 (5.72%) Banking
4 45 (3.43%) Retail
5 32 (2.44%) Telecoms
6 22 (1.68%) French Language
7 21 (1.60%) Back Office
8 18 (1.37%) Investment Banking
9 16 (1.22%) Manufacturing
10 15 (1.14%) Advertising
11 9 (0.69%) International Banking
12 6 (0.46%) Publishing
12 6 (0.46%) Pharmaceutical
13 5 (0.38%) Front Office
13 5 (0.38%) Military
13 5 (0.38%) Marketing
13 5 (0.38%) German Language
14 4 (0.30%) Italian Language
15 3 (0.23%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (0.30%) .NET
2 3 (0.23%) SOAP
2 3 (0.23%) Spring
2 3 (0.23%) Software Packaging
3 2 (0.15%) Oracle Fusion
3 2 (0.15%) Middleware
3 2 (0.15%) Web Services
4 1 (0.076%) ActiveMQ
4 1 (0.076%) HTML
4 1 (0.076%) CSS
4 1 (0.076%) XMPP
Miscellaneous
1 161 (12.27%) Blackberry
2 40 (3.05%) Management Information System
3 38 (2.90%) NHS
4 20 (1.52%) Mathematics
5 18 (1.37%) Handset
6 17 (1.30%) iPhone
7 15 (1.14%) Statistics
8 13 (0.99%) Client/Server
9 12 (0.91%) Video Conferencing
10 11 (0.84%) Thin Client
10 11 (0.84%) Fat Client
10 11 (0.84%) iPad
11 7 (0.53%) PDA
11 7 (0.53%) Data Protection Act
12 5 (0.38%) Mainframe
12 5 (0.38%) CMDB
12 5 (0.38%) Smartphone
12 5 (0.38%) SWIFT
12 5 (0.38%) Mobile Computing
13 4 (0.30%) Wiki
Operating Systems
1 685 (52.21%) Windows
2 341 (25.99%) Windows 7
3 322 (24.54%) Windows XP
4 65 (4.95%) Windows Server 2008
5 63 (4.80%) Windows Server 2003
6 32 (2.44%) Windows 8
7 31 (2.36%) Windows Vista
7 31 (2.36%) UNIX
8 25 (1.91%) Android
9 22 (1.68%) Apple iOS
10 19 (1.45%) Mac OS X
11 14 (1.07%) Linux
12 11 (0.84%) Windows 2000
13 8 (0.61%) Windows Server 2012
14 7 (0.53%) Windows NT
15 6 (0.46%) Red Hat Enterprise Linux
15 6 (0.46%) Solaris
16 4 (0.30%) Mac OS
17 3 (0.23%) Windows Mobile
17 3 (0.23%) Windows 2000 Server
Processes & Methodologies
1 667 (50.84%) ITIL
2 241 (18.37%) Service Management
3 149 (11.36%) Incident Management
4 146 (11.13%) Service Delivery
5 74 (5.64%) Problem Management
6 68 (5.18%) ITSM
7 51 (3.89%) Change Management
8 47 (3.58%) Document Management
9 37 (2.82%) ITIL V3
10 34 (2.59%) Project Management
11 30 (2.29%) PRINCE2
12 25 (1.91%) Time Management
13 24 (1.83%) Stakeholder Management
14 23 (1.75%) Migration
15 20 (1.52%) Continuous Improvement
16 16 (1.22%) E-Commerce
16 16 (1.22%) Release Management
17 15 (1.14%) Root Cause Analysis
18 13 (0.99%) Workflow
18 13 (0.99%) Disaster Recovery
Programming Languages
1 36 (2.74%) SQL
2 17 (1.30%) C
3 6 (0.46%) VBA
4 4 (0.30%) Perl
4 4 (0.30%) Java
5 3 (0.23%) Korn
5 3 (0.23%) PowerShell
5 3 (0.23%) Bash Shell
6 1 (0.076%) JavaScript
6 1 (0.076%) Python
6 1 (0.076%) Shell Script
Qualifications
1 95 (7.24%) ITIL Certification
2 85 (6.48%) Security Cleared
3 77 (5.87%) MCP
4 67 (5.11%) Microsoft Certification
5 53 (4.04%) SC Cleared
6 47 (3.58%) Degree
7 29 (2.21%) ITIL Foundation Certificate
8 21 (1.60%) MCSE
9 20 (1.52%) DV Cleared
10 19 (1.45%) MCSA
11 18 (1.37%) A+ Certification
12 17 (1.30%) MOS
13 15 (1.14%) MCDST
14 14 (1.07%) CCNA
14 14 (1.07%) Cisco Certification
15 7 (0.53%) PRINCE2 Certification
16 6 (0.46%) MCITP
17 5 (0.38%) MCTS
18 3 (0.23%) HND
18 3 (0.23%) RHCE
Quality Assurance & Compliance
1 179 (13.64%) SLA
2 6 (0.46%) QA
3 5 (0.38%) ISO/IEC 27001
4 3 (0.23%) ISO 9001
5 2 (0.15%) COBIT
6 1 (0.076%) GxP
System Software
1 536 (40.85%) Active Directory
2 16 (1.22%) VMware Infrastructure
3 9 (0.69%) XenApp
4 5 (0.38%) Hyper-V
5 3 (0.23%) NFS
5 3 (0.23%) Terminal Server
5 3 (0.23%) Terminal Services
6 2 (0.15%) vSphere
6 2 (0.15%) Citrix Presentation Server
6 2 (0.15%) MetaFrame
6 2 (0.15%) VMware ESX
7 1 (0.076%) NDS
7 1 (0.076%) VMware Server
7 1 (0.076%) UAG
7 1 (0.076%) XenServer
7 1 (0.076%) XenDesktop
Systems Management
1 31 (2.36%) SCCM
1 31 (2.36%) OpenView
2 25 (1.91%) OVSD
3 14 (1.07%) Systems Management Server (SMS)
4 9 (0.69%) SCOM
5 5 (0.38%) NetBackup
5 5 (0.38%) Tivoli
6 4 (0.30%) HP UCMDB
6 4 (0.30%) Unicenter
7 3 (0.23%) DameWare
7 3 (0.23%) ZENworks
8 2 (0.15%) HP Data Protector
8 2 (0.15%) OpenView Configuration Management
8 2 (0.15%) ARCserve
8 2 (0.15%) Backup Exec
9 1 (0.076%) MAILsweeper
9 1 (0.076%) Norton AntiVirus
9 1 (0.076%) ServiceCenter
9 1 (0.076%) Forefront Identity Manager
Vendors
1 413 (31.48%) Microsoft
2 202 (15.40%) Citrix
3 101 (7.70%) Remedy
4 88 (6.71%) HP
5 62 (4.73%) Lotus
6 43 (3.28%) VMware
7 36 (2.74%) Cisco
8 28 (2.13%) ServiceNow
9 27 (2.06%) McAfee
10 23 (1.75%) BMC
11 21 (1.60%) Apple
12 18 (1.37%) Symantec
12 18 (1.37%) LANDesk
13 13 (0.99%) SAP
13 13 (0.99%) Google
14 12 (0.91%) MobileIron
14 12 (0.91%) Oracle
14 12 (0.91%) Avaya
15 10 (0.76%) Dell
16 9 (0.69%) Adobe
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TD Group
Posted: 8 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Rate: £18k - 23k per year
Posted: 8 hours ago
City, London
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Rate: £200 - £250 per day
Posted: 8 hours ago
City, London
Global Technology Solutions Ltd
Rate: £250 - £400 per day
Posted: 10 hours ago
City, London
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Rate: £250 - £400 per day
Posted: 11 hours ago
London
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Rate: £14 per hour
Posted: 14 hours ago
City, London
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Rate: £12.50 per day
Posted: 14 hours ago
London
Harris Global
Rate: Unspecified £ Market Rate
Posted: 14 hours ago
London
Sanderson
Posted: 15 hours ago
Cambridge, Cambridgeshire
Interaction Recruitment PLC
Rate: £14.00 - 14.50 per hour
Posted: Yesterday
Middlesex
Executive Resource Group Ltd
Posted: 2 days ago
Manchester, Lancashire
Roc Search
Rate: £70 - £80 per day
Posted: 2 days ago
Holywell, Clwyd
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Rate: £90 - £105 per day
Posted: 2 days ago
Colchester, Essex
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Rate: £15 - 18 per hour
Posted: 2 days ago
North West
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Rate: £200 - £250 per day
Posted: 3 days ago
High Wycombe, Buckinghamshire
Involved Solutions Ltd
Rate: NEG
Posted: 3 days ago
Peterborough, Cambridgeshire
The One Group
Rate: £10 - 12 per hour
Posted: 3 days ago
London
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Rate: £200 per day
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Peterborough, Cambridgeshire
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Rate: £12 per hour
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London
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Rate: £140 - £150 per day
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