The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Service Analyst
Rank 189 172 211
Rank change year-on-year
-17 +39
Contract jobs requiring a Service Analyst 656 660 489
As % of all contract IT jobs located in the UK 1.20% 1.25% 0.98%
As % of the Job Titles category 1.29% 1.35% 1.06%
Number of daily rates quoted 248 263 173
Average daily rate
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£165 £175 £160
Average daily rate % change year-on-year
-5.71% +9.37%
90% offered a daily rate of more than £110 £108 £92
10% offered a daily rate of more than £350 £340 £346
UK excluding London average daily rate £143 £150 £120
% change year-on-year
-5.00% +25.00%
Number of hourly rates quoted 227 221 173
Average hourly rate £13.35 £15.00 £13.50
Average hourly rate % change year-on-year
-11.00% +11.11%
90% offered a hourly rate of more than £10.44 £9.00 £10.50
10% offered a hourly rate of more than £19.00 £19.40 £20.00
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50665 48981 46333
As % of all contract IT jobs located in the UK 92.39% 92.57% 92.57%
Number of daily rates quoted 32010 29890 26848
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £228 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1905 1968 2163
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £38.00 £40.00
UK excluding London average hourly rate £16.50 £16.08 £17.50
% change year-on-year
+2.61% -8.11%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 7 July 2015.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 7 July 2015.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 617 £165 -2.94% 94
London -51 167 £200 +11.11% 29
South East -12 111 £135 -10.00% 19
East of England +17 97 £275 +83.33% 10
North West +15 69 £173 +43.75% 5
Manchester +15 43 £175 +16.66% 2
North East +11 43 £120 -65.71% 3
Yorkshire -31 43 £135 -38.63% 7
East Midlands +3 38 £98 +44.44% 9
Tyne and Wear +5 35 £120 -65.71% 2
Newcastle upon Tyne +8 34 £120 +20.00% 2
Hampshire +23 31 £280 -15.15% 4
City of London -26 31 £200 +5.26% 11
Leicestershire +23 26 £98 - 2
South West -11 26 £130 - 4
West Yorkshire -37 26 £175 -21.34% 7
West Midlands -14 24 £125 -5.66% 8
Essex -17 24 £413 +211.32% 1
Buckinghamshire +1 23 - - 3
Leeds -33 23 £160 -29.28% 5
Bedfordshire +25 22 £325 - 3
Cambridgeshire +8 22 £91 -43.11% 2
Cheshire +4 21 £110 +10.00% 3
Peterborough +11 19 £91 -41.28% 1
Milton Keynes +9 19 - - 3
Berkshire +3 16 £135 -29.87% 4
Scotland -4 16 £263 +19.31% 3
Colchester -2 15 £350 +100.00%
Luton - 15 £325 - 1
Hertfordshire -7 14 £275 +61.76% 2

Service Analyst
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 713 (52.12%) Windows
2 587 (42.91%) ITIL
3 547 (39.99%) MS Office
4 521 (38.08%) Microsoft
5 509 (37.21%) Active Directory
6 416 (30.41%) Windows 7
7 330 (24.12%) MS Excel
8 233 (17.03%) SLA
9 228 (16.67%) Service Management
10 223 (16.30%) Citrix
11 218 (15.94%) Windows XP
12 186 (13.60%) Incident Management
13 184 (13.45%) Finance
14 128 (9.36%) Analytical Skills
15 122 (8.92%) Blackberry
16 110 (8.04%) Service Delivery
17 101 (7.38%) MS Exchange
18 97 (7.09%) ITSM
19 91 (6.65%) Security Cleared
20 83 (6.07%) Cisco
21 79 (5.77%) LAN
22 73 (5.34%) Remedy
23 69 (5.04%) WAN
24 68 (4.97%) ITIL Certification
25 65 (4.75%) Windows Server 2008
26 64 (4.68%) Legal
27 63 (4.61%) Law
27 63 (4.61%) Lotus
28 62 (4.53%) IBM Notes
29 61 (4.46%) VPN

Service Analyst
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 101 (7.38%) MS Exchange
2 62 (4.53%) IBM Notes
3 51 (3.73%) SharePoint
4 34 (2.49%) Blackberry Enterprise Server
5 28 (2.05%) Exchange Server 2010
6 27 (1.97%) Lync
7 23 (1.68%) WorkSite
8 19 (1.39%) Exchange Server 2007
9 6 (0.44%) Exchange Server 2003
9 6 (0.44%) SharePoint 2013
9 6 (0.44%) Exchange Server 2013
10 5 (0.37%) SharePoint 2010
11 4 (0.29%) CICS
11 4 (0.29%) IIS
12 2 (0.15%) Tomcat
12 2 (0.15%) Lotus Domino
13 1 (0.073%) Apache
13 1 (0.073%) BizTalk Server
13 1 (0.073%) LiveLink
13 1 (0.073%) Exchange Server 5.5
Applications
1 547 (39.99%) MS Office
2 330 (24.12%) MS Excel
3 51 (3.73%) MS PowerPoint
4 13 (0.95%) MS Visio
5 2 (0.15%) MS Project
6 1 (0.073%) Adobe Creative Suite
Business Applications
1 15 (1.10%) Remedy ITSM
2 7 (0.51%) assyst
3 3 (0.22%) RMDS
4 2 (0.15%) SAP Business One
5 1 (0.073%) SAP ERP
5 1 (0.073%) TeleForm
5 1 (0.073%) SAP CCM
5 1 (0.073%) Oracle Financials
5 1 (0.073%) Oracle EBS
Cloud Services
1 44 (3.22%) Office 365
2 12 (0.88%) Google Apps
3 8 (0.58%) Google Cloud Platform
4 7 (0.51%) SaaS
5 3 (0.22%) Cloud Computing
6 1 (0.073%) Amazon EC2
6 1 (0.073%) Amazon S3
6 1 (0.073%) Amazon AWS
6 1 (0.073%) PaaS
6 1 (0.073%) Amazon ELB
Communications & Networking
1 79 (5.77%) LAN
2 69 (5.04%) WAN
3 61 (4.46%) VPN
4 48 (3.51%) TCP/IP
5 43 (3.14%) Internet
6 34 (2.49%) DNS
7 32 (2.34%) DHCP
8 20 (1.46%) Firewall
9 19 (1.39%) Intranet
10 18 (1.32%) SSL
11 17 (1.24%) Wireless
12 16 (1.17%) Network Security
12 16 (1.17%) SAN
12 16 (1.17%) VoIP
13 15 (1.10%) IPsec
14 10 (0.73%) IP Telephony
15 6 (0.44%) ADSL
15 6 (0.44%) Broadband
16 5 (0.37%) Cisco IPT
17 4 (0.29%) Wi-Fi
Database & Business Intelligence
1 19 (1.39%) SQL Server
2 7 (0.51%) MS Access
3 4 (0.29%) SQL Server 2005
4 3 (0.22%) Oracle Database
5 2 (0.15%) EDMS
5 2 (0.15%) SQL Server 2008
5 2 (0.15%) Data Mining
6 1 (0.073%) Oracle Discoverer
6 1 (0.073%) EDRMS
6 1 (0.073%) Oracle Reports
Development Applications
1 4 (0.29%) Yeoman
2 3 (0.22%) Team Foundation Server
3 1 (0.073%) Jenkins
3 1 (0.073%) Ant
3 1 (0.073%) Visual Studio
3 1 (0.073%) PVCS
3 1 (0.073%) Oracle Forms
3 1 (0.073%) Subversion
3 1 (0.073%) Maven
General
1 184 (13.45%) Finance
2 64 (4.68%) Legal
3 63 (4.61%) Law
4 52 (3.80%) Banking
5 28 (2.05%) Retail
6 27 (1.97%) Financial Institution
7 25 (1.83%) Telecoms
8 21 (1.54%) German Language
9 20 (1.46%) French Language
10 12 (0.88%) International Banking
11 11 (0.80%) Back Office
12 9 (0.66%) Dutch Language
13 7 (0.51%) Local Government
14 6 (0.44%) Billing
15 5 (0.37%) Investment Banking
15 5 (0.37%) Manufacturing
15 5 (0.37%) Russian Language
16 4 (0.29%) Japanese Language
16 4 (0.29%) Pharmaceutical
16 4 (0.29%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.58%) HTML
2 5 (0.37%) .NET
2 5 (0.37%) Web Services
3 4 (0.29%) Middleware
4 2 (0.15%) Spring
4 2 (0.15%) LINQ
5 1 (0.073%) Natural Language Processing
5 1 (0.073%) EDI
5 1 (0.073%) .NET Framework
5 1 (0.073%) Software Packaging
5 1 (0.073%) J2EE
5 1 (0.073%) ASP.NET
5 1 (0.073%) COM
5 1 (0.073%) CSS
Miscellaneous
1 128 (9.36%) Analytical Skills
2 122 (8.92%) Blackberry
3 39 (2.85%) NHS
4 34 (2.49%) Management Information System
5 23 (1.68%) Hedge funds
6 21 (1.54%) iPhone
7 20 (1.46%) PDA
8 18 (1.32%) CMDB
8 18 (1.32%) iPad
9 12 (0.88%) Video Conferencing
9 12 (0.88%) Statistics
10 8 (0.58%) Enterprise Software
11 7 (0.51%) BYOD
11 7 (0.51%) Fat Client
11 7 (0.51%) Thin Client
11 7 (0.51%) Device Driver
12 6 (0.44%) Handset
12 6 (0.44%) Mathematics
12 6 (0.44%) Smartphone
13 5 (0.37%) FMCG
Operating Systems
1 713 (52.12%) Windows
2 416 (30.41%) Windows 7
3 218 (15.94%) Windows XP
4 65 (4.75%) Windows Server 2008
5 58 (4.24%) Windows 8
6 57 (4.17%) Windows Server 2003
7 19 (1.39%) Windows Server 2012
8 18 (1.32%) Android
9 16 (1.17%) Windows Vista
9 16 (1.17%) UNIX
10 15 (1.10%) Mac OS X
10 15 (1.10%) Linux
11 14 (1.02%) Apple iOS
12 11 (0.80%) Mac OS
13 8 (0.58%) Windows 2000 Server
14 7 (0.51%) Windows NT
15 6 (0.44%) Windows Mobile
16 3 (0.22%) Solaris
17 2 (0.15%) Windows 2000
18 1 (0.073%) Windows CE
Processes & Methodologies
1 587 (42.91%) ITIL
2 228 (16.67%) Service Management
3 186 (13.60%) Incident Management
4 110 (8.04%) Service Delivery
5 97 (7.09%) ITSM
6 47 (3.44%) Problem Management
7 43 (3.14%) Time Management
8 36 (2.63%) Document Management
9 31 (2.27%) Project Management
10 28 (2.05%) Migration
11 26 (1.90%) Configuration Management
12 23 (1.68%) E-Commerce
12 23 (1.68%) Change Management
13 21 (1.54%) Continuous Improvement
13 21 (1.54%) Coaching
14 19 (1.39%) ITIL V3
15 18 (1.32%) PRINCE2
16 17 (1.24%) Service Desk Management
17 16 (1.17%) Workflow
18 14 (1.02%) Stakeholder Management
Programming Languages
1 34 (2.49%) SQL
2 8 (0.58%) C
3 6 (0.44%) Java
3 6 (0.44%) VBA
4 4 (0.29%) VB
5 2 (0.15%) PowerShell
5 2 (0.15%) Perl
6 1 (0.073%) PL/SQL
6 1 (0.073%) JavaScript
6 1 (0.073%) Shell Script
6 1 (0.073%) VBScript
Qualifications
1 91 (6.65%) Security Cleared
2 68 (4.97%) ITIL Certification
3 59 (4.31%) Microsoft Certification
4 57 (4.17%) MCP
5 55 (4.02%) SC Cleared
6 33 (2.41%) Degree
7 29 (2.12%) ITIL Foundation Certificate
8 22 (1.61%) MOS
9 21 (1.54%) A+ Certification
10 20 (1.46%) Cisco Certification
11 18 (1.32%) MCSE
12 16 (1.17%) CCNA
13 14 (1.02%) MCSA
14 8 (0.58%) MCTS
14 8 (0.58%) DV Cleared
15 5 (0.37%) MCITP
16 4 (0.29%) VMware Certified Professional (VCP)
16 4 (0.29%) CTC Cleared
16 4 (0.29%) HNC
16 4 (0.29%) CCA
Quality Assurance & Compliance
1 233 (17.03%) SLA
2 8 (0.58%) Sarbanes-Oxley
3 7 (0.51%) ISO/IEC 27001
3 7 (0.51%) Dodd-Frank
4 6 (0.44%) QA
5 1 (0.073%) Data Quality
System Software
1 509 (37.21%) Active Directory
2 19 (1.39%) VMware Infrastructure
3 10 (0.73%) XenApp
4 9 (0.66%) Terminal Server
5 8 (0.58%) Hyper-V
6 5 (0.37%) XenDesktop
7 3 (0.22%) Microsoft App-V
7 3 (0.22%) Terminal Services
8 2 (0.15%) BitLocker
9 1 (0.073%) VMware ESX
9 1 (0.073%) Citrix Presentation Server
Systems Management
1 44 (3.22%) SCCM
2 18 (1.32%) OpenView
3 9 (0.66%) Systems Management Server (SMS)
3 9 (0.66%) Backup Exec
4 8 (0.58%) OVSD
5 7 (0.51%) SCOM
6 6 (0.44%) AirWatch
7 4 (0.29%) DameWare
8 3 (0.22%) OpenView Configuration Management
8 3 (0.22%) Norton AntiVirus
9 2 (0.15%) ServiceCenter
9 2 (0.15%) Symantec Enterprise Vault
9 2 (0.15%) DatAdvantage
9 2 (0.15%) Netcool
10 1 (0.073%) Nagios
10 1 (0.073%) CiscoWorks
10 1 (0.073%) Unicenter
10 1 (0.073%) Tivoli
10 1 (0.073%) Cisco IPCC
10 1 (0.073%) NetBackup
Vendors
1 521 (38.08%) Microsoft
2 223 (16.30%) Citrix
3 83 (6.07%) Cisco
4 73 (5.34%) Remedy
5 63 (4.61%) Lotus
6 53 (3.87%) ServiceNow
7 51 (3.73%) VMware
8 47 (3.44%) HP
9 36 (2.63%) Symantec
10 30 (2.19%) McAfee
11 27 (1.97%) Google
12 24 (1.75%) Apple
13 22 (1.61%) Adobe
14 18 (1.32%) LANDesk
15 17 (1.24%) Juniper
16 16 (1.17%) CheckPoint
16 16 (1.17%) Oracle
17 15 (1.10%) Blue Coat
18 14 (1.02%) Dell
19 11 (0.80%) AppSense
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Rate: £9.00 - £11 per hour
Posted: 1 hour ago
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Rate: Market Rates
Posted: Yesterday
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Rate: £18.52 per hour
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Rate: £100 - £110 per day
Posted: Yesterday
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Posted: Yesterday
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Venn Group
Rate: £11 Per Hour
Posted: Yesterday
London
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Rate: Competitive Market Rates
Posted: Yesterday
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Circle Housing
Rate: From £18,479 to £20,120 per annum pro rata
Posted: Yesterday
City, London
Thebes IT
Posted: Yesterday
London
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Rate: £35k - 40k per day
Posted: Yesterday
Northampton, Northamptonshire
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Rate: £11 - £12 per hour
Posted: Yesterday
Milton Keynes, Buckinghamshire
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Rate: £14.00 per hour
Posted: 4 days ago
Chester, Cheshire
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Rate: £10 - £11 per hour + Excellent working environment!
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Rate: £9.00 - £11.00 per hour
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Rate: £85.00 per day
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