The table below looks at the statistics for the Service Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Service Analyst
Rank 171 175 179
Rank change year-on-year
+4 +4
Contract jobs requiring a Service Analyst 636 591 528
As % of all contract IT jobs located in the UK 1.23% 1.16% 1.16%
As % of the Job Titles category 1.33% 1.26% 1.25%
Number of daily rates quoted 268 283 180
Average daily rate
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£150 £145 £202
Average daily rate % change year-on-year
+3.44% -28.03%
90% offered a daily rate of more than £110 £70 £90
10% offered a daily rate of more than £386 £343 £395
UK excluding London average daily rate £135 £117 £120
% change year-on-year
+15.38% -2.50%
Number of hourly rates quoted 221 140 175
Average hourly rate £12.50 £13.50 £12.50
Average hourly rate % change year-on-year
-7.40% +8.00%
90% offered a hourly rate of more than £10.00 £10.00 £9.99
10% offered a hourly rate of more than £18.50 £22.50 £21.00
UK excluding London average hourly rate £12.42 £13.00 £12.00
% change year-on-year
-4.44% +8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47659 47013 42321
As % of all contract IT jobs located in the UK 92.41% 92.36% 92.66%
Number of daily rates quoted 29398 27746 24152
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £240 £225 £236
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £348
% change year-on-year
+7.14% +0.71%
Number of hourly rates quoted 1803 2001 2307
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £41.70 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.15 £17.50
% change year-on-year
-2.50% -2.00%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst within the UK.

Service Analyst Daily Rate Trend in the UK

Service Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 26 February 2015.

Service Analyst Daily Rate Histogram in the UK

Service Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst within the UK.

Service Analyst Hourly Rate Trend in the UK

Service Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst within the UK over the 3 months to 26 February 2015.

Service Analyst Hourly Rate Histogram in the UK

Service Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the UK over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 592 £153 +7.01% 134
London 0 186 £165 -17.50% 45
South East -38 86 £150 -42.30% 28
East of England +35 70 £135 +8.00% 6
West Midlands +35 59 £150 -2.43% 6
North West -12 56 £125 +4.16% 11
East Midlands -7 54 £81 +15.71% 6
City of London -2 45 £178 -11.25% 14
South West -4 32 £130 -23.52% 13
Northamptonshire +16 29 £283 - 1
Yorkshire -6 29 £121 +10.22% 15
Essex +15 26 £135 +12.50%
Hampshire +4 26 £219 -32.69% 6
Scotland +6 25 £115 +9.78% 3
Birmingham +14 24 £123 +13.95% 2
Cheshire +9 24 £110 -56.86% 4
Northampton +8 24 £290 -
Manchester -7 24 £153 +26.81% 4
Berkshire -4 22 £140 -20.00% 7
North East +14 17 £288 +91.66% 3
West Yorkshire +2 17 £121 +5.43% 10
Warwickshire +12 16 £200 - 3
Cambridgeshire +1 16 - - 2
Warrington +1 16 £110 - 1
Buckinghamshire -25 16 £250 -1.38% 5
Colchester +2 14 - -
Milton Keynes -12 14 £250 -32.88% 4
Hertfordshire +20 12 £450 +260.00% 1
Leicestershire +18 12 £79 - 2
Tyne and Wear +13 12 £450 +200.00% 3

Service Analyst
Top 30 Related IT Skills

For the 6 months to 26 February 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 763 (52.62%) Windows
2 625 (43.10%) ITIL
3 591 (40.76%) MS Office
4 554 (38.21%) Active Directory
5 543 (37.45%) Microsoft
6 429 (29.59%) Windows 7
7 374 (25.79%) MS Excel
8 261 (18.00%) Service Management
9 249 (17.17%) Citrix
10 240 (16.55%) Windows XP
11 225 (15.52%) SLA
12 215 (14.83%) Finance
13 189 (13.03%) Incident Management
14 167 (11.52%) Blackberry
15 138 (9.52%) Security Cleared
16 133 (9.17%) MS Exchange
17 132 (9.10%) Service Delivery
18 112 (7.72%) ITSM
18 112 (7.72%) Analytical Skills
19 109 (7.52%) SC Cleared
20 87 (6.00%) Remedy
21 82 (5.66%) MCP
22 81 (5.59%) Lotus
23 80 (5.52%) IBM Notes
23 80 (5.52%) Law
24 77 (5.31%) VPN
25 75 (5.17%) Legal
26 66 (4.55%) Microsoft Certification
27 62 (4.28%) LAN
28 61 (4.21%) Management Information System

Service Analyst
Top Related IT Skills by Category

For the 6 months to 26 February 2015, IT contractor jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 133 (9.17%) MS Exchange
2 80 (5.52%) IBM Notes
3 58 (4.00%) Blackberry Enterprise Server
4 42 (2.90%) SharePoint
5 28 (1.93%) Exchange Server 2010
6 26 (1.79%) WorkSite
7 23 (1.59%) Lync
8 17 (1.17%) Exchange Server 2007
9 10 (0.69%) Exchange Server 2003
9 10 (0.69%) CICS
10 3 (0.21%) IIS
10 3 (0.21%) Exchange Server 2013
11 2 (0.14%) SharePoint 2013
11 2 (0.14%) SharePoint 2010
11 2 (0.14%) CMS
12 1 (0.069%) Exchange Server 5.5
12 1 (0.069%) BizTalk Server
12 1 (0.069%) Lotus Domino
Applications
1 591 (40.76%) MS Office
2 374 (25.79%) MS Excel
3 44 (3.03%) MS PowerPoint
4 17 (1.17%) MS Visio
5 6 (0.41%) MS Project
6 5 (0.34%) Spreadsheet
7 2 (0.14%) Adobe Creative Suite
8 1 (0.069%) AutoCAD
Business Applications
1 23 (1.59%) Remedy ITSM
2 14 (0.97%) assyst
3 1 (0.069%) thinkFolio
3 1 (0.069%) Oracle Financials
3 1 (0.069%) Oracle EBS
Cloud Services
1 21 (1.45%) Office 365
2 14 (0.97%) Google Apps
3 7 (0.48%) SaaS
4 1 (0.069%) PaaS
Communications & Networking
1 77 (5.31%) VPN
2 62 (4.28%) LAN
3 48 (3.31%) WAN
4 44 (3.03%) Internet
5 43 (2.97%) TCP/IP
6 26 (1.79%) VoIP
7 25 (1.72%) Wireless
8 19 (1.31%) DNS
9 15 (1.03%) DHCP
10 14 (0.97%) Wi-Fi
11 12 (0.83%) Firewall
11 12 (0.83%) IP Telephony
12 10 (0.69%) Cisco IPT
13 8 (0.55%) ADSL
13 8 (0.55%) SAN
14 7 (0.48%) Broadband
15 6 (0.41%) LDAP
15 6 (0.41%) Intranet
16 4 (0.28%) HTTP
16 4 (0.28%) ISDN
Database & Business Intelligence
1 8 (0.55%) SQL Server
2 4 (0.28%) Crystal Reports
2 4 (0.28%) MS Access
3 2 (0.14%) Data Warehouse
3 2 (0.14%) Data Mining
3 2 (0.14%) BusinessObjects
3 2 (0.14%) SAP BW
3 2 (0.14%) Oracle Database
4 1 (0.069%) Oracle Reports
4 1 (0.069%) SQL Server Reporting Services
4 1 (0.069%) QlikView
4 1 (0.069%) Oracle Discoverer
Development Applications
1 4 (0.28%) Team Foundation Server
2 1 (0.069%) Ant
2 1 (0.069%) PVCS
2 1 (0.069%) Toad
2 1 (0.069%) Subversion
2 1 (0.069%) Maven
General
1 215 (14.83%) Finance
2 80 (5.52%) Law
3 75 (5.17%) Legal
4 54 (3.72%) Banking
5 33 (2.28%) Retail
6 25 (1.72%) Telecoms
7 19 (1.31%) Investment Banking
8 16 (1.10%) Financial Institution
9 15 (1.03%) French Language
10 13 (0.90%) German Language
11 10 (0.69%) Manufacturing
11 10 (0.69%) Advertising
12 8 (0.55%) Local Government
13 7 (0.48%) Dutch Language
14 6 (0.41%) Russian Language
15 4 (0.28%) Back Office
15 4 (0.28%) Automotive
16 3 (0.21%) Pharmaceutical
16 3 (0.21%) Electronics
16 3 (0.21%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.21%) Middleware
2 2 (0.14%) SAP MI
2 2 (0.14%) .NET
2 2 (0.14%) SOAP
2 2 (0.14%) Web Services
2 2 (0.14%) LINQ
3 1 (0.069%) XHR
3 1 (0.069%) HTML
3 1 (0.069%) J2EE
3 1 (0.069%) COM
3 1 (0.069%) Spring
3 1 (0.069%) XMPP
3 1 (0.069%) JSON
3 1 (0.069%) Software Packaging
Miscellaneous
1 167 (11.52%) Blackberry
2 112 (7.72%) Analytical Skills
3 61 (4.21%) Management Information System
4 46 (3.17%) NHS
5 22 (1.52%) iPhone
6 20 (1.38%) iPad
7 18 (1.24%) Video Conferencing
8 16 (1.10%) Statistics
9 15 (1.03%) Mathematics
9 15 (1.03%) PDA
10 13 (0.90%) Handset
10 13 (0.90%) CMDB
11 12 (0.83%) Hedge funds
11 12 (0.83%) Performance Metrics
12 10 (0.69%) Fat Client
12 10 (0.69%) Thin Client
13 9 (0.62%) Smartphone
14 8 (0.55%) EPoS
14 8 (0.55%) Computer Science
15 7 (0.48%) AS400
Operating Systems
1 763 (52.62%) Windows
2 429 (29.59%) Windows 7
3 240 (16.55%) Windows XP
4 59 (4.07%) Windows Server 2008
5 49 (3.38%) Windows Server 2003
6 44 (3.03%) Windows 8
7 31 (2.14%) Android
8 29 (2.00%) Windows Vista
9 25 (1.72%) Apple iOS
10 15 (1.03%) Windows NT
11 12 (0.83%) UNIX
11 12 (0.83%) Mac OS
12 11 (0.76%) Mac OS X
13 9 (0.62%) Windows 2000 Server
14 8 (0.55%) Linux
15 7 (0.48%) Windows 2000
15 7 (0.48%) Windows Mobile
15 7 (0.48%) Windows Server 2012
16 2 (0.14%) Windows Phone
17 1 (0.069%) HPUX
Processes & Methodologies
1 625 (43.10%) ITIL
2 261 (18.00%) Service Management
3 189 (13.03%) Incident Management
4 132 (9.10%) Service Delivery
5 112 (7.72%) ITSM
6 45 (3.10%) Change Management
7 38 (2.62%) Document Management
8 35 (2.41%) Problem Management
9 26 (1.79%) Migration
10 25 (1.72%) ITIL V3
11 23 (1.59%) Configuration Management
12 21 (1.45%) PRINCE2
13 20 (1.38%) Stakeholder Management
14 18 (1.24%) Performance Management
15 17 (1.17%) Project Management
16 16 (1.10%) Workflow
16 16 (1.10%) Asset Management
17 15 (1.03%) Release Management
18 13 (0.90%) Time Management
18 13 (0.90%) Software Deployment
Programming Languages
1 27 (1.86%) C
2 17 (1.17%) SQL
3 6 (0.41%) VBA
4 3 (0.21%) VB
4 3 (0.21%) Java
5 1 (0.069%) PL/SQL
5 1 (0.069%) T-SQL
5 1 (0.069%) VBScript
5 1 (0.069%) Shell Script
5 1 (0.069%) PowerShell
Qualifications
1 138 (9.52%) Security Cleared
2 109 (7.52%) SC Cleared
3 82 (5.66%) MCP
4 66 (4.55%) Microsoft Certification
5 57 (3.93%) ITIL Certification
6 55 (3.79%) Degree
6 55 (3.79%) ITIL Foundation Certificate
7 36 (2.48%) MOS
7 36 (2.48%) MCSE
8 15 (1.03%) A+ Certification
9 11 (0.76%) Cisco Certification
9 11 (0.76%) DV Cleared
10 10 (0.69%) MCSA
10 10 (0.69%) CCNA
11 7 (0.48%) VCP4
12 6 (0.41%) MCTS
13 4 (0.28%) HNC
13 4 (0.28%) HND
14 2 (0.14%) MCITP
14 2 (0.14%) MCDST
Quality Assurance & Compliance
1 225 (15.52%) SLA
2 11 (0.76%) Sarbanes-Oxley
2 11 (0.76%) Dodd-Frank
3 4 (0.28%) ISO/IEC 27001
4 3 (0.21%) QA
5 1 (0.069%) Data Quality
5 1 (0.069%) COBIT
System Software
1 554 (38.21%) Active Directory
2 15 (1.03%) Terminal Server
3 12 (0.83%) VMware Infrastructure
4 11 (0.76%) XenApp
5 6 (0.41%) Hyper-V
6 2 (0.14%) Terminal Services
6 2 (0.14%) XenDesktop
Systems Management
1 34 (2.34%) OpenView
1 34 (2.34%) SCCM
2 26 (1.79%) Systems Management Server (SMS)
3 14 (0.97%) OVSD
4 9 (0.62%) Backup Exec
5 5 (0.34%) DameWare
6 4 (0.28%) SCOM
7 3 (0.21%) OpenView Configuration Management
8 2 (0.14%) Norton AntiVirus
8 2 (0.14%) Unicenter
8 2 (0.14%) Tivoli
8 2 (0.14%) HP SiteScope
8 2 (0.14%) XenMobile
9 1 (0.069%) HP Data Protector
9 1 (0.069%) Cisco CUCM
9 1 (0.069%) Tivoli Storage Manager
9 1 (0.069%) CiscoWorks
Vendors
1 543 (37.45%) Microsoft
2 249 (17.17%) Citrix
3 87 (6.00%) Remedy
4 81 (5.59%) Lotus
5 61 (4.21%) HP
6 60 (4.14%) Cisco
7 36 (2.48%) ServiceNow
8 30 (2.07%) VMware
9 22 (1.52%) Google
10 21 (1.45%) Symantec
11 20 (1.38%) McAfee
12 18 (1.24%) Adobe
12 18 (1.24%) LANDesk
13 15 (1.03%) Interwoven
13 15 (1.03%) CA
14 14 (0.97%) Altiris
15 13 (0.90%) AppSense
15 13 (0.90%) Sun
15 13 (0.90%) SAP
16 12 (0.83%) Avaya
Birmingham, West Midlands (County)
Senitor Associates
Rate: £8 - £12 per hour
Posted: 9 hours ago
Dartford, Kent
Clear Edge Consulting
Rate: From £25,000 to £28,000 per annum + Benefits
Posted: 15 hours ago
City, London
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Rate: £270 - £300 per day
Posted: Yesterday
Berkshire
Clearwater People Solutions
Rate: £14 - £15 Per Hour
Posted: Yesterday
York, North Yorkshire
4it Recruitment Ltd
Rate: From £100 to £150 per day 6 Months initially
Posted: 2 days ago
Lewes, East Sussex
Reed Professional Services
Rate: £15 - £16 per hour + 1.5x for night shift work
Posted: 2 days ago
Derby, Derbyshire
Thebes IT
Posted: 2 days ago
Midlands
Roc Search
Rate: £8 - £8.50 per hour
Posted: 2 days ago
Bournemouth, Dorset
networx
Posted: 2 days ago
Bournemouth, Dorset
networx
Salary: flexible benefits package including Pension and discretionary bonus
Posted: 2 days ago
Havant, Hampshire
Advanced Resource Managers
Rate: £12 - £14 per hour
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £12 to £12 per hour
Posted: 3 days ago
Cheltenham, Gloucestershire
Experis Ltd
Rate: £100.00 - £101 per day
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Rate: £16 - £17 per hour
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Hampshire
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Rate: £300 - 315 per day
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City, London
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