Yorkshire 1st Line Support Contracts

The table below looks at the demand for the 1st Line Support role in IT contracts within the Yorkshire region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 October 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Aberdeenshire Abingdon Addlestone Barnsley Basildon Basingstoke Bath Beccles Bedfordshire Bellshill Berkshire Birmingham Bolton Bournemouth Bracknell Bradford Bridgend Brighton Bristol Bromley Bromsgrove Buckinghamshire Bury Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Castleford Chelmsford Cheshire Chester Chippenham City of London Clydebank Colchester Coventry Crawley Derby Derbyshire Docklands, London Dorset Dudley Dunbar Dunstable Durham East Lothian East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Epsom Essex Farnham Folkestone Glasgow Gloucestershire Halifax Hampshire Hastings Hemel Hempstead Herefordshire Hertfordshire High Wycombe Hounslow Hull Huntingdon Ipswich Kegworth Kent Lancashire Leeds Leicester Leicestershire Lincolnshire Liverpool London Maidenhead Manchester Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newport Norfolk North Ayrshire North East North Lanarkshire North West North Yorkshire Northumberland Northwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Reigate Renfrewshire Rugby Runcorn Salford Sandwich Scotland Sheffield Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton Spalding Staffordshire Stockport Stratford-upon-Avon Suffolk Surrey Swindon Telford Thames Valley Tyne and Wear UK Uxbridge Wakefield Wales Walsall Walton-on-Thames Warwick Warwickshire Watford Wembley West Dunbartonshire West Midlands West Sussex West Yorkshire Wiltshire Windsor Witham Wokingham Wolverhampton Worcestershire Yeovil Yorkshire	3 months to 13 Oct 2008	Same period last year
Rank	90	109
Rank change on same period last year	+19
Matching contract IT job ads	31	31
As % of all UK contract IT job ads sampled	0.044 %	0.031 %
As % of the category below	1.084 %	0.818 %
Daily rates quoted	1	0
Average minimum daily rate	£150	-
Average daily rate	£175	-
% change on same period last year	-
Average maximum daily rate	£200	-
UK excluding London average daily rate	£130	£141
% change on same period last year	-7.86 %
Hourly rates quoted	12	14
Average minimum hourly rate	£10.02	£9.79
Average hourly rate	£10.85	£10.87
% change on same period last year	-0.21 %
Average maximum hourly rate	£11.67	£11.95
UK excluding London average hourly rate	£11.52	£12.01
% change on same period last year	-4.12 %
Job Titles Yorkshire
Matching contract IT job ads	2861	3788
As % of all UK contract IT job ads sampled	4.046 %	3.835 %
Daily rates quoted	584	830
Average minimum daily rate	£323	£334
Average daily rate	£344	£350
% change on same period last year	-1.80 %
Average maximum daily rate	£365	£366
UK excluding London average daily rate	£352	£353
% change on same period last year	-0.18 %
Hourly rates quoted	331	369
Average minimum hourly rate	£20.47	£23.34
Average hourly rate	£21.90	£24.83
% change on same period last year	-11.80 %
Average maximum hourly rate	£23.32	£26.32
UK excluding London average hourly rate	£23.71	£25.14
% change on same period last year	-5.69 %
1st Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 1st Line Support across the Yorkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Yorkshire region.

1st Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Yorkshire region.

1st Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the Yorkshire region over the 3 months to 13 October 2008.

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 13 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
West Yorkshire	+9	16	£175	-
East Yorkshire	+3	7	-	-
South Yorkshire	+4	5	-	-
North Yorkshire	0	1	-	-

1st Line Support England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 13 October 2008, IT contractor jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 25 (39.68 %) Microsoft 2 23 (36.51 %) Windows 3 19 (30.16 %) MS Office 4 15 (23.81 %) Windows XP 5 13 (20.63 %) Active Directory 6 11 (17.46 %) Windows 2000 7 9 (14.29 %) Lotus Notes 7 9 (14.29 %) MS Excel 7 9 (14.29 %) Lotus 8 8 (12.70 %) Windows Server 2003 9 7 (11.11 %) MS Exchange 10 6 (9.524 %) SLA 10 6 (9.524 %) ITIL 11 4 (6.349 %) Retail Banking 11 4 (6.349 %) Telecoms

11 4 (6.349 %) Finance 11 4 (6.349 %) Banking 11 4 (6.349 %) Retail 11 4 (6.349 %) MS PowerPoint 12 3 (4.762 %) Degree 12 3 (4.762 %) Novell 12 3 (4.762 %) Exchange Server 2003 13 2 (3.175 %) Windows 2000 Server 13 2 (3.175 %) Remedy 13 2 (3.175 %) Internet 13 2 (3.175 %) Symantec 13 2 (3.175 %) HP 13 2 (3.175 %) assyst 13 2 (3.175 %) Document Management 13 2 (3.175 %) DameWare

1st Line Support
Top Related IT Skills by Category

For the 6 months to 13 October 2008, IT contractor jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 9 (14.29 %) Lotus Notes 2 7 (11.11 %) MS Exchange 3 3 (4.762 %) Exchange Server 2003 4 1 (1.587 %) GroupWise 4 1 (1.587 %) Exchange Server 2000	Applications 1 19 (30.16 %) MS Office 2 9 (14.29 %) MS Excel 3 4 (6.349 %) MS PowerPoint 4 1 (1.587 %) AutoCAD
Business Applications 1 2 (3.175 %) assyst	Communications & Networking 1 2 (3.175 %) Internet 2 1 (1.587 %) Firewall 2 1 (1.587 %) Wireless 2 1 (1.587 %) ADSL 2 1 (1.587 %) Broadband 2 1 (1.587 %) LAN 2 1 (1.587 %) VoIP 2 1 (1.587 %) WLAN
General 1 4 (6.349 %) Telecoms 1 4 (6.349 %) Finance 1 4 (6.349 %) Banking 1 4 (6.349 %) Retail 1 4 (6.349 %) Retail Banking 2 1 (1.587 %) Billing 2 1 (1.587 %) Health	Miscellaneous 1 1 (1.587 %) Statistics 1 1 (1.587 %) German Language
Operating Systems 1 23 (36.51 %) Windows 2 15 (23.81 %) Windows XP 3 11 (17.46 %) Windows 2000 4 8 (12.70 %) Windows Server 2003 5 2 (3.175 %) Windows 2000 Server 6 1 (1.587 %) Windows Vista	Processes & Methodologies 1 6 (9.524 %) ITIL 2 2 (3.175 %) Document Management 3 1 (1.587 %) Systems Analysis 3 1 (1.587 %) Incident Management 3 1 (1.587 %) Project Planning 3 1 (1.587 %) Problem Management
Qualifications 1 3 (4.762 %) Degree 2 1 (1.587 %) MCSA 2 1 (1.587 %) Microsoft Certification 2 1 (1.587 %) ITIL Certification	Quality Assurance & Compliance 1 6 (9.524 %) SLA
System Software 1 13 (20.63 %) Active Directory	Systems Management 1 2 (3.175 %) DameWare 2 1 (1.587 %) OpenView
Vendors 1 25 (39.68 %) Microsoft 2 9 (14.29 %) Lotus 3 3 (4.762 %) Novell 4 2 (3.175 %) HP 4 2 (3.175 %) Symantec 4 2 (3.175 %) Remedy 5 1 (1.587 %) Kerridge 5 1 (1.587 %) Altiris 5 1 (1.587 %) Citrix 5 1 (1.587 %) SAP