The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Yorkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 87 96 97
Rank change year-on-year
+9 +1
Contract jobs requiring a 1st Line Support 25 14 6
As % of all contract IT jobs located in Yorkshire 1.344% 0.623% 0.323%
As % of the Job Titles category 1.426% 0.659% 0.345%
Number of daily rates quoted 2 3 1
Average daily rate £115 £100 £95
Average daily rate % change year-on-year
+15.00% +5.26%
UK excluding London average daily rate £110 £105 £88
% change year-on-year
+4.76% +20.00%
Number of hourly rates quoted 8 8 5
Average hourly rate £11.50 £10.50 £7.75
Average hourly rate % change year-on-year
+9.52% +35.48%
90% offered a hourly rate of more than £9.55 £9.47 £6.50
10% offered a hourly rate of more than £13.70 £14.45 £9.00
UK excluding London average hourly rate £11.50 £11.20 £11.36
% change year-on-year
+2.70% -1.43%
All Job Titles
Yorkshire
Contract IT job ads with a match in the
Job Titles category
1753 2126 1740
As % of all contract IT jobs located in Yorkshire 94.25% 94.62% 93.70%
Number of daily rates quoted 899 1137 820
Average daily rate £315 £330 £325
Average daily rate % change year-on-year
-4.54% +1.53%
90% offered a daily rate of more than £200 £188 £201
10% offered a daily rate of more than £450 £450 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 104 114 122
Average hourly rate £12.75 £14.00 £17.50
Average hourly rate % change year-on-year
-8.92% -20.00%
90% offered a hourly rate of more than £10.00 £10.30 £7.85
10% offered a hourly rate of more than £34.00 £30.00 £40.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Yorkshire 1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Yorkshire region.

Yorkshire 1st Line Support Daily Rate Trend

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Yorkshire region.

Yorkshire 1st Line Support Hourly Rate Trend

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
West Yorkshire +14 22 £115 +15.00%
South Yorkshire +1 2 - -
North Yorkshire 0 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 47 (71.21%) Windows
2 42 (63.64%) Active Directory
3 30 (45.45%) Windows 7
4 27 (40.91%) MS Office
5 17 (25.76%) Microsoft
6 16 (24.24%) MS Excel
7 13 (19.70%) Windows XP
8 6 (9.091%) NHS
9 5 (7.576%) Citrix
9 5 (7.576%) ITIL
10 4 (6.061%) MS Exchange
11 3 (4.545%) HP
11 3 (4.545%) Law
11 3 (4.545%) Legal
12 2 (3.030%) OpenView
12 2 (3.030%) LAN
12 2 (3.030%) WAN
12 2 (3.030%) SLA
12 2 (3.030%) Windows 2000
12 2 (3.030%) Problem Management
12 2 (3.030%) OVSD
13 1 (1.515%) MS PowerPoint
13 1 (1.515%) Exchange Server 2003
13 1 (1.515%) Windows Vista
13 1 (1.515%) WorkSite
13 1 (1.515%) Exchange Server 2007
13 1 (1.515%) Fault Management
13 1 (1.515%) Time Management
13 1 (1.515%) Exchange Server 2010
13 1 (1.515%) Data Entry

1st Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the Yorkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.061%) MS Exchange
2 1 (1.515%) Exchange Server 2003
2 1 (1.515%) WorkSite
2 1 (1.515%) Exchange Server 2007
2 1 (1.515%) Exchange Server 2010
2 1 (1.515%) Lotus Notes
Applications
1 27 (40.91%) MS Office
2 16 (24.24%) MS Excel
3 1 (1.515%) MS PowerPoint
Communications & Networking
1 2 (3.030%) LAN
1 2 (3.030%) WAN
General
1 3 (4.545%) Law
1 3 (4.545%) Legal
2 1 (1.515%) Telecoms
Miscellaneous
1 6 (9.091%) NHS
2 1 (1.515%) Management Information System
2 1 (1.515%) Blackberry
Operating Systems
1 47 (71.21%) Windows
2 30 (45.45%) Windows 7
3 13 (19.70%) Windows XP
4 2 (3.030%) Windows 2000
5 1 (1.515%) Windows Vista
5 1 (1.515%) Linux
5 1 (1.515%) UNIX
5 1 (1.515%) Windows Server 2003
Processes & Methodologies
1 5 (7.576%) ITIL
2 2 (3.030%) Problem Management
3 1 (1.515%) Fault Management
3 1 (1.515%) Time Management
3 1 (1.515%) Data Entry
Programming Languages
1 1 (1.515%) SQL
1 1 (1.515%) T-SQL
Qualifications
1 1 (1.515%) Network+ Certification
1 1 (1.515%) A+ Certification
Quality Assurance & Compliance
1 2 (3.030%) SLA
System Software
1 42 (63.64%) Active Directory
Systems Management
1 2 (3.030%) OpenView
1 2 (3.030%) OVSD
Vendors
1 17 (25.76%) Microsoft
2 5 (7.576%) Citrix
3 3 (4.545%) HP
4 1 (1.515%) Lotus
4 1 (1.515%) Remedy