The statistics below represent IT jobs advertised across the West Midlands region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Support Analyst
England / West Midlands
Rank 126 105 84
Rank change year-on-year
-21 -21
Permanent jobs requiring a Support Analyst 84 148 166
As % of all permanent IT jobs located in the West Midlands 1.79% 2.53% 3.30%
As % of the Job Titles category 1.84% 2.62% 3.41%
Number of salaries quoted 76 106 150
Median salary £28,000 £30,000 £25,000
Median salary % change year-on-year
-6.66% +20.00%
90% offered a salary of more than £21,000 £20,750 £19,500
10% offered a salary of more than £37,500 £41,500 £36,800
UK excluding London median salary £27,500 £29,000 £27,500
% change year-on-year
-5.17% +5.45%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4572 5644 4869
As % of all permanent IT jobs located in the West Midlands 97.28% 96.56% 96.78%
Number of salaries quoted 3730 4659 4166
Median salary £40,000 £41,000 £38,500
Median salary % change year-on-year
-2.43% +6.49%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 28 February 2017.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -16 29 £28,750 -4.95% 4
Staffordshire +13 16 £24,500 -6.66%
Warwickshire +18 12 £37,500 +47.05% 2
Coventry -19 9 £22,500 -43.75%
Solihull -5 8 £29,000 -15.94% 3
Worcestershire -7 3 £31,000 - 1
Shropshire -7 2 £30,000 -20.00% 1
Walsall +16 1 £28,500 +3.63%
Dudley +7 1 £17,500 -25.53% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 February 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 122 (50.62%) Windows
2 90 (37.34%) Microsoft
3 81 (33.61%) SQL
4 59 (24.48%) Active Directory
5 54 (22.41%) SQL Server
6 50 (20.75%) ITIL
6 50 (20.75%) Windows Server
7 45 (18.67%) MS Excel
8 38 (15.77%) MS Office
9 36 (14.94%) VMware
10 31 (12.86%) Analytical Skills
10 31 (12.86%) Linux
11 30 (12.45%) Finance
12 29 (12.03%) Windows 7
13 28 (11.62%) TCP/IP
13 28 (11.62%) IIS
14 27 (11.20%) .NET
15 25 (10.37%) Windows Server 2008
16 24 (9.96%) SQL Server 2008
16 24 (9.96%) Citrix
16 24 (9.96%) MS Exchange
17 23 (9.54%) C#
18 22 (9.13%) Cisco
18 22 (9.13%) ERP
18 22 (9.13%) Service Management
19 21 (8.71%) Windows Server 2012
20 20 (8.30%) SLA
20 20 (8.30%) Windows Server 2003
21 18 (7.47%) Firewall
22 15 (6.22%) Degree

Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (11.62%) IIS
2 24 (9.96%) MS Exchange
3 13 (5.39%) SharePoint
4 6 (2.49%) Exchange Server 2010
5 5 (2.07%) Exchange Server 2013
6 3 (1.24%) CMS
6 3 (1.24%) Exchange Server 2007
7 2 (0.83%) Exchange Server 2003
8 1 (0.41%) Apache
8 1 (0.41%) BizTalk Server
8 1 (0.41%) IBM Notes
8 1 (0.41%) nginx
8 1 (0.41%) Skype for Business
Applications
1 45 (18.67%) MS Excel
2 38 (15.77%) MS Office
3 2 (0.83%) MS Project
3 2 (0.83%) MS Visio
4 1 (0.41%) MS PowerPoint
Business Applications
1 4 (1.66%) Dynamics AX
2 2 (0.83%) SAP CAR
2 2 (0.83%) SAP Forecasting and Replenishment
2 2 (0.83%) SAP POS DM
2 2 (0.83%) SAP Retail
3 1 (0.41%) Dynamics CRM
3 1 (0.41%) Sage 200
3 1 (0.41%) SAP HR
3 1 (0.41%) SAP Payroll
Cloud Services
1 4 (1.66%) G Suite
1 4 (1.66%) Office 365
2 2 (0.83%) SaaS
3 1 (0.41%) IaaS
3 1 (0.41%) Microsoft Azure
Communications & Networking
1 28 (11.62%) TCP/IP
2 18 (7.47%) Firewall
3 14 (5.81%) LAN
4 12 (4.98%) DHCP
5 9 (3.73%) DNS
6 8 (3.32%) VoIP
6 8 (3.32%) VPN
7 6 (2.49%) DSL
8 5 (2.07%) SAN
8 5 (2.07%) VLAN
8 5 (2.07%) WAN
8 5 (2.07%) Wireless
9 4 (1.66%) Intranet
9 4 (1.66%) MPLS
10 3 (1.24%) ATM
10 3 (1.24%) HTTP
10 3 (1.24%) Remote Desktop
11 2 (0.83%) Ethernet
11 2 (0.83%) Network Security
11 2 (0.83%) PBX
Database & Business Intelligence
1 54 (22.41%) SQL Server
2 24 (9.96%) SQL Server 2008
3 12 (4.98%) SQL Server 2012
4 10 (4.15%) SQL Server 2000
4 10 (4.15%) SQL Server 2005
5 8 (3.32%) SQL Server Reporting Services
6 7 (2.90%) Relational Database
7 6 (2.49%) Crystal Reports
8 5 (2.07%) SQL Server 2014
9 4 (1.66%) MySQL
10 3 (1.24%) Oracle Reports
11 2 (0.83%) MS Access
11 2 (0.83%) Oracle Database
11 2 (0.83%) RDBMS
11 2 (0.83%) SQL Server Integration Services
12 1 (0.41%) BusinessObjects
12 1 (0.41%) DB2
12 1 (0.41%) Oracle Database 11g
Development Applications
1 4 (1.66%) Visual Studio
2 3 (1.24%) Git (software)
2 3 (1.24%) Subversion
2 3 (1.24%) TortoiseSVN
3 1 (0.41%) Fiddler
3 1 (0.41%) SQL Server Management Studio (SSMS)
General
1 30 (12.45%) Finance
2 8 (3.32%) Retail
3 6 (2.49%) Law
3 6 (2.49%) Manufacturing
4 5 (2.07%) Legal
5 4 (1.66%) Advertising
5 4 (1.66%) Aerospace
6 1 (0.41%) Automotive
6 1 (0.41%) Banking
6 1 (0.41%) French Language
6 1 (0.41%) German Language
6 1 (0.41%) Marketing
6 1 (0.41%) Polish Language
6 1 (0.41%) Spanish Language
6 1 (0.41%) Telecoms
Libraries, Frameworks & Software Standards
1 27 (11.20%) .NET
2 9 (3.73%) XML
3 3 (1.24%) LAMP
3 3 (1.24%) LEMP Stack
4 2 (0.83%) ASP.NET
4 2 (0.83%) WCF
4 2 (0.83%) Web Services
4 2 (0.83%) XSLT
5 1 (0.41%) EDI
5 1 (0.41%) EDIFACT
Miscellaneous
1 31 (12.86%) Analytical Skills
2 10 (4.15%) Data Centre
3 8 (3.32%) iSeries
4 6 (2.49%) Management Information System
5 5 (2.07%) Clustering
5 5 (2.07%) FMCG
5 5 (2.07%) Video Conferencing
6 4 (1.66%) iPad
6 4 (1.66%) Linux Command Line
6 4 (1.66%) Replication
7 3 (1.24%) Driving Licence
7 3 (1.24%) Mobile Computing
8 2 (0.83%) Cyber Attack
8 2 (0.83%) Distributed Denial-of-Service
8 2 (0.83%) Enterprise Storage
9 1 (0.41%) AS400
9 1 (0.41%) iPhone
9 1 (0.41%) Mobile App
9 1 (0.41%) Reinsurance
9 1 (0.41%) TRADACOMS
Operating Systems
1 122 (50.62%) Windows
2 50 (20.75%) Windows Server
3 31 (12.86%) Linux
4 29 (12.03%) Windows 7
5 25 (10.37%) Windows Server 2008
6 21 (8.71%) Windows Server 2012
7 20 (8.30%) Windows Server 2003
8 12 (4.98%) Windows XP
9 11 (4.56%) Windows 8
10 10 (4.15%) Unix
11 9 (3.73%) Windows 10
12 7 (2.90%) Windows Vista
13 6 (2.49%) Android
13 6 (2.49%) Apple iOS
14 3 (1.24%) CentOS
14 3 (1.24%) Mac OS X
15 2 (0.83%) Solaris
15 2 (0.83%) SUSE
16 1 (0.41%) Debian
Processes & Methodologies
1 50 (20.75%) ITIL
2 22 (9.13%) ERP
2 22 (9.13%) Service Management
3 12 (4.98%) Incident Management
4 11 (4.56%) Service Delivery
5 10 (4.15%) CRM
6 9 (3.73%) Agile Software Development
6 9 (3.73%) Load Balancing
6 9 (3.73%) Presales
6 9 (3.73%) Server Building
7 8 (3.32%) ITSM
7 8 (3.32%) Root Cause Analysis
8 7 (2.90%) Document Management
8 7 (2.90%) Problem Management
8 7 (2.90%) Project Planning
8 7 (2.90%) Release Management
8 7 (2.90%) Ticket Management
9 6 (2.49%) Continuous Improvement
9 6 (2.49%) Disaster Recovery
9 6 (2.49%) Line Management
Programming Languages
1 81 (33.61%) SQL
2 23 (9.54%) C#
3 11 (4.56%) Java
4 5 (2.07%) PHP
4 5 (2.07%) VB
5 4 (1.66%) RPG
5 4 (1.66%) T-SQL
5 4 (1.66%) VB.NET
6 3 (1.24%) Delphi
7 2 (0.83%) Bash Shell
7 2 (0.83%) R
7 2 (0.83%) VB6
7 2 (0.83%) X++
8 1 (0.41%) Google Apps Script
8 1 (0.41%) JavaScript
8 1 (0.41%) PL/SQL
8 1 (0.41%) PowerShell
8 1 (0.41%) Shell Script
Qualifications
1 15 (6.22%) Degree
2 12 (4.98%) ITIL Foundation Certificate
3 7 (2.90%) Microsoft Certification
3 7 (2.90%) Security Cleared
4 5 (2.07%) CCNP
4 5 (2.07%) Cisco Certification
4 5 (2.07%) MCSE
4 5 (2.07%) SC Cleared
5 4 (1.66%) ITIL Certification
6 3 (1.24%) CCNA
7 2 (0.83%) CCA
7 2 (0.83%) CCDA
7 2 (0.83%) Citrix Certification
7 2 (0.83%) CREST Certified
7 2 (0.83%) DV Cleared
7 2 (0.83%) GIAC
7 2 (0.83%) MCITP
7 2 (0.83%) MCP
7 2 (0.83%) MCTS
7 2 (0.83%) SANS
Quality Assurance & Compliance
1 20 (8.30%) SLA
2 4 (1.66%) Sarbanes-Oxley
3 2 (0.83%) BS25999
3 2 (0.83%) GxP
3 2 (0.83%) ISO/IEC 27001
System Software
1 59 (24.48%) Active Directory
2 12 (4.98%) VMware Infrastructure
3 6 (2.49%) XenApp
4 5 (2.07%) Hyper-V
5 4 (1.66%) vSphere
5 4 (1.66%) XenDesktop
6 2 (0.83%) Citrix Presentation Server
6 2 (0.83%) Terminal Server
7 1 (0.41%) Virtual Desktop
Systems Management
1 5 (2.07%) Microsoft Clustering
2 4 (1.66%) SCCM
3 3 (1.24%) Nagios
4 2 (0.83%) Host Intrusion Detection System
4 2 (0.83%) Network Intrusion Detection System
5 1 (0.41%) AirWatch
5 1 (0.41%) Backup Exec
5 1 (0.41%) Control-M
5 1 (0.41%) DameWare
5 1 (0.41%) Icinga
5 1 (0.41%) OpenNMS
5 1 (0.41%) Tivoli
5 1 (0.41%) WhatsUp Gold
5 1 (0.41%) WSUS
5 1 (0.41%) Zenoss
Vendors
1 90 (37.34%) Microsoft
2 36 (14.94%) VMware
3 24 (9.96%) Citrix
4 22 (9.13%) Cisco
5 10 (4.15%) Apple
6 9 (3.73%) IBM
7 8 (3.32%) ServiceNow
8 7 (2.90%) NetApp
8 7 (2.90%) Oracle
9 6 (2.49%) SolarWinds
10 5 (2.07%) Dynatrace
10 5 (2.07%) RedPrairie
11 4 (1.66%) Dell
11 4 (1.66%) Google
11 4 (1.66%) MobileIron
11 4 (1.66%) SAP
11 4 (1.66%) Veeam
12 3 (1.24%) EqualLogic
12 3 (1.24%) HP
12 3 (1.24%) Remedy
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 6 hours ago
Birmingham
Signet Limited
Salary: Competitive salary complete with benefits package
Posted: Yesterday
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: Yesterday
Shrewsbury, Shropshire
Premier IT
Salary: £17000 - £20000 per annum + Benefits
Posted: Yesterday
Leamington Spa, Warwickshire
Nakama
Salary: From £40,000 to £45,000 per annum + bonus + benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Capital IT Resourcing LTD
Salary: £20000 - £25000 per annum + car allowance and benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Itecco
Salary: £20000 - £25000 per annum + Fantastic Benefits
Posted: 5 days ago
Malvern, Worcestershire
Senitor Associates
Salary: £18000 - £22000 per annum + perm
Posted: 3 days ago
Solihull, West Midlands (County)
Spring Technology
Posted: 6 days ago
Dudley, West Midlands (County)
nGeneration Limited
Salary: From £18,000 to £20,000 per annum dependent on experience
Posted: 6 days ago
Warwick, Warwickshire
Accenture
Salary: Up to £28,000 per annum + Benefits
Posted: 10 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: Up to £36,000 per annum +on-call+OT bonus + extensive benefits package
Posted: 4 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £35161.00 - £38385.00 per annum
Posted: 19 days ago
Solihull
Recruitment Revolution Limited
Salary: £24,000 - £27,000 plus shift allowance + Extensive Benefits
Posted: 21 days ago