The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 81 80 82
Rank change year-on-year
-1 +2
Permanent jobs requiring a Support Analyst 164 165 143
As % of all permanent IT jobs located in the West Midlands 2.96% 2.97% 3.00%
As % of the Job Titles category 3.10% 3.13% 3.16%
Number of salaries quoted 123 152 126
Average salary £27,500 £29,000 £30,000
Average salary % change year-on-year
-5.17% -3.33%
90% offered a salary of more than £20,600 £20,500 £21,500
10% offered a salary of more than £33,300 £41,000 £36,500
UK excluding London average salary £27,500 £27,500 £29,000
% change year-on-year
- -5.17%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5285 5270 4524
As % of all permanent IT jobs located in the West Midlands 95.47% 94.78% 94.92%
Number of salaries quoted 4384 4466 3887
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 22 August 2014.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -10 50 £27,500 -15.38% 7
Coventry +1 31 £30,000 -3.22% 2
Staffordshire -15 20 £22,750 +1.11%
Warwickshire +18 18 £27,500 +14.58% 1
Solihull -9 8 £26,500 +15.21%
Wolverhampton +5 7 £32,000 +3.22% 1
West Bromwich +3 7 £28,500 +6.54% 1
Shropshire -7 6 £22,500 +25.00%
Worcestershire -8 2 - - 1
Wednesbury 0 1 - -
Dudley 0 1 £25,500 -17.74%
Halesowen -1 1 £21,000 -16.00%
Sutton Coldfield -1 1 £20,000 -25.92% 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 August 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 160 (46.92%) Windows
2 145 (42.52%) SQL
3 120 (35.19%) Microsoft
4 75 (21.99%) Active Directory
5 73 (21.41%) MS Excel
6 64 (18.77%) Finance
7 60 (17.60%) Windows Server 2008
8 51 (14.96%) MS Office
9 50 (14.66%) SQL Server
10 49 (14.37%) MS Exchange
10 49 (14.37%) Windows Server 2003
11 42 (12.32%) ITIL
11 42 (12.32%) VMware
12 41 (12.02%) Oracle
13 40 (11.73%) SharePoint
13 40 (11.73%) Windows 7
14 38 (11.14%) .NET
15 36 (10.56%) Citrix
15 36 (10.56%) Degree
16 35 (10.26%) UNIX
17 32 (9.38%) C#
17 32 (9.38%) Windows XP
17 32 (9.38%) SLA
18 27 (7.92%) Cisco
18 27 (7.92%) VMware Infrastructure
19 26 (7.62%) Computer Science
19 26 (7.62%) WAN
19 26 (7.62%) Linux
20 25 (7.33%) Blackberry
21 24 (7.04%) TCP/IP

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 August 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (14.37%) MS Exchange
2 40 (11.73%) SharePoint
3 21 (6.16%) IIS
4 19 (5.57%) Exchange Server 2010
4 19 (5.57%) Tomcat
5 18 (5.28%) Blackberry Enterprise Server
6 15 (4.40%) Apache
7 14 (4.11%) Exchange Server 2013
8 11 (3.23%) Exchange Server 2003
9 10 (2.93%) Exchange Server 2007
10 9 (2.64%) BizTalk Server
11 4 (1.17%) CMS
12 3 (0.88%) Moodle
12 3 (0.88%) SharePoint Server
13 2 (0.59%) WebSphere
13 2 (0.59%) Exchange Server 2000
13 2 (0.59%) SharePoint 2010
13 2 (0.59%) Lync
14 1 (0.29%) IBM Notes
14 1 (0.29%) CICS
Applications
1 73 (21.41%) MS Excel
2 51 (14.96%) MS Office
3 7 (2.05%) MS PowerPoint
4 2 (0.59%) MS Project
5 1 (0.29%) MS Visio
5 1 (0.29%) Spreadsheet
Business Applications
1 14 (4.11%) Maximo
2 13 (3.81%) Dynamics AX
3 6 (1.76%) SAP CRM
4 5 (1.47%) Dynamics CRM
4 5 (1.47%) Cognos Business Intelligence
5 4 (1.17%) SAP SD
6 2 (0.59%) SAP MM
7 1 (0.29%) Oracle EBS
7 1 (0.29%) HFM
7 1 (0.29%) Line 500
Cloud Services
1 9 (2.64%) Office 365
2 5 (1.47%) Cloud Computing
3 3 (0.88%) Microsoft Azure
4 2 (0.59%) SaaS
Communications & Networking
1 26 (7.62%) WAN
2 24 (7.04%) TCP/IP
3 17 (4.99%) LAN
4 16 (4.69%) Internet
5 14 (4.11%) VPN
6 13 (3.81%) Firewall
7 12 (3.52%) ADSL
8 10 (2.93%) SAN
9 7 (2.05%) SSH
10 6 (1.76%) FTP
11 5 (1.47%) DNS
12 4 (1.17%) Cisco IOS
12 4 (1.17%) DHCP
13 3 (0.88%) IPv4
13 3 (0.88%) TETRA
13 3 (0.88%) 4G
14 2 (0.59%) NetScaler
14 2 (0.59%) IP Telephony
14 2 (0.59%) Wireless
14 2 (0.59%) 3G
Database & Business Intelligence
1 50 (14.66%) SQL Server
2 14 (4.11%) Crystal Reports
2 14 (4.11%) MS Access
3 13 (3.81%) Relational Database
3 13 (3.81%) SQL Server 2008
4 11 (3.23%) SQL Server Reporting Services
5 9 (2.64%) SQL Server Integration Services
6 8 (2.35%) MySQL
7 6 (1.76%) DB2
8 5 (1.47%) SAP BW
8 5 (1.47%) SQL Server 2012
8 5 (1.47%) Cognos Analysis Studio
8 5 (1.47%) Cognos Report Studio
8 5 (1.47%) Cognos Framework Manager
9 3 (0.88%) BusinessObjects
9 3 (0.88%) SQL Server 2005
10 2 (0.59%) SQL Server Analysis Services
10 2 (0.59%) Informix
11 1 (0.29%) Oracle Reports
11 1 (0.29%) Oracle Database 10g
Development Applications
1 11 (3.23%) Visual Studio
2 7 (2.05%) Git (software)
3 1 (0.29%) Oracle Forms
3 1 (0.29%) LSMW
General
1 64 (18.77%) Finance
2 13 (3.81%) Financial Institution
2 13 (3.81%) Retail
3 12 (3.52%) Manufacturing
4 8 (2.35%) Telecoms
5 6 (1.76%) Front Office
6 3 (0.88%) Aerospace
6 3 (0.88%) Banking
7 2 (0.59%) Retail Banking
7 2 (0.59%) Automotive
8 1 (0.29%) Pharmaceutical
8 1 (0.29%) Legal
8 1 (0.29%) Billing
Libraries, Frameworks & Software Standards
1 38 (11.14%) .NET
2 21 (6.16%) HTML
3 13 (3.81%) Struts
3 13 (3.81%) J2EE
3 13 (3.81%) Hibernate
3 13 (3.81%) Spring
4 12 (3.52%) ASP.NET
5 10 (2.93%) .NET Framework
6 9 (2.64%) XML
7 8 (2.35%) Middleware
8 7 (2.05%) Web Services
8 7 (2.05%) CSS
9 6 (1.76%) OpenCL
9 6 (1.76%) OpenMP
10 5 (1.47%) AngularJS
10 5 (1.47%) Twitter Bootstrap
10 5 (1.47%) ASP.NET MVC
10 5 (1.47%) jQuery
11 4 (1.17%) EDI
12 3 (0.88%) SAP XI
Miscellaneous
1 26 (7.62%) Computer Science
2 25 (7.33%) Blackberry
3 18 (5.28%) Equities
4 13 (3.81%) Wiki
5 10 (2.93%) CMDB
6 7 (2.05%) Mathematics
7 5 (1.47%) Foreign Exchange (FX)
7 5 (1.47%) AS400
7 5 (1.47%) iSeries
8 4 (1.17%) Handset
8 4 (1.17%) EPoS
8 4 (1.17%) Mainframe
9 3 (0.88%) Client/Server
9 3 (0.88%) E-Learning
9 3 (0.88%) VLE
10 2 (0.59%) Blog
10 2 (0.59%) PDA
10 2 (0.59%) iPhone
10 2 (0.59%) CUDA
10 2 (0.59%) Mobile App
Operating Systems
1 160 (46.92%) Windows
2 60 (17.60%) Windows Server 2008
3 49 (14.37%) Windows Server 2003
4 40 (11.73%) Windows 7
5 35 (10.26%) UNIX
6 32 (9.38%) Windows XP
7 26 (7.62%) Linux
8 20 (5.87%) Windows Server 2012
9 13 (3.81%) Windows 8
10 7 (2.05%) Android
11 4 (1.17%) Windows Mobile
11 4 (1.17%) BlackBerry OS
12 3 (0.88%) Apple iOS
12 3 (0.88%) Windows 2000 Server
13 2 (0.59%) i5/OS
13 2 (0.59%) OS/400
13 2 (0.59%) Windows 2000
13 2 (0.59%) Windows NT
14 1 (0.29%) Debian
14 1 (0.29%) Mac OS
Processes & Methodologies
1 42 (12.32%) ITIL
2 21 (6.16%) CRM
3 18 (5.28%) Logistics
4 17 (4.99%) Change Management
5 16 (4.69%) Data Analysis
6 14 (4.11%) Agile Software Development
6 14 (4.11%) ERP
7 13 (3.81%) Software Engineering
8 11 (3.23%) Configuration Management
8 11 (3.23%) Migration
9 10 (2.93%) MVC
9 10 (2.93%) E-Commerce
10 8 (2.35%) User Acceptance Testing
10 8 (2.35%) Problem Management
10 8 (2.35%) Disaster Recovery
11 6 (1.76%) Incident Management
11 6 (1.76%) Parallel Programming
11 6 (1.76%) Root Cause Analysis
11 6 (1.76%) Capacity Management
11 6 (1.76%) Service Delivery
Programming Languages
1 145 (42.52%) SQL
2 32 (9.38%) C#
3 21 (6.16%) Java
4 18 (5.28%) VB
5 15 (4.40%) Python
5 15 (4.40%) Perl
6 13 (3.81%) Bash Shell
7 12 (3.52%) C
8 11 (3.23%) PHP
9 9 (2.64%) ABAP
10 8 (2.35%) C++
11 7 (2.05%) JavaScript
11 7 (2.05%) T-SQL
12 6 (1.76%) PowerShell
12 6 (1.76%) Fortran
12 6 (1.76%) PL/SQL
13 2 (0.59%) Shell Script
14 1 (0.29%) VBScript
14 1 (0.29%) COBOL
14 1 (0.29%) FoxPro (VFP)
Qualifications
1 36 (10.56%) Degree
2 24 (7.04%) Microsoft Certification
3 13 (3.81%) Sun Certification
3 13 (3.81%) OCPJP
3 13 (3.81%) OCMJD
4 11 (3.23%) MCP
5 6 (1.76%) MCSE
6 4 (1.17%) MCITP
6 4 (1.17%) MCTS
6 4 (1.17%) Security Cleared
7 3 (0.88%) VMware Certified Professional (VCP)
7 3 (0.88%) ITIL Foundation Certificate
8 2 (0.59%) Citrix Certification
8 2 (0.59%) ITIL Certification
9 1 (0.29%) Postgraduate
9 1 (0.29%) MCSA
9 1 (0.29%) VCP4
9 1 (0.29%) SC Cleared
Quality Assurance & Compliance
1 32 (9.38%) SLA
2 1 (0.29%) Sarbanes-Oxley
System Software
1 75 (21.99%) Active Directory
2 27 (7.92%) VMware Infrastructure
3 15 (4.40%) Hyper-V
4 8 (2.35%) VMware ESX
4 8 (2.35%) Terminal Services
5 6 (1.76%) XenApp
6 3 (0.88%) XenDesktop
7 2 (0.59%) XenServer
7 2 (0.59%) VMware ESXi
7 2 (0.59%) vSphere
8 1 (0.29%) Microsoft App-V
8 1 (0.29%) Forefront TMG
8 1 (0.29%) IAG
8 1 (0.29%) UAG
Systems Management
1 12 (3.52%) SCCM
2 8 (2.35%) Systems Management Server (SMS)
3 6 (1.76%) Backup Exec
4 2 (0.59%) WSUS
4 2 (0.59%) Zenoss
4 2 (0.59%) WhatsUp Gold
5 1 (0.29%) Norton AntiVirus
5 1 (0.29%) MOM
5 1 (0.29%) Symantec Enterprise Vault
5 1 (0.29%) SCOM
5 1 (0.29%) Cacti
5 1 (0.29%) CA Endevor
Vendors
1 120 (35.19%) Microsoft
2 42 (12.32%) VMware
3 41 (12.02%) Oracle
4 36 (10.56%) Citrix
5 27 (7.92%) Cisco
6 16 (4.69%) Sun
7 13 (3.81%) SAP
8 10 (2.93%) RedPrairie
8 10 (2.93%) IBM
9 8 (2.35%) HP
9 8 (2.35%) Intel
10 7 (2.05%) Cognos
10 7 (2.05%) Sage
11 6 (1.76%) McAfee
11 6 (1.76%) Business Objects
12 5 (1.47%) Sybase
12 5 (1.47%) Apple
13 4 (1.17%) Toshiba
13 4 (1.17%) CheckPoint
13 4 (1.17%) Symantec
Birmingham, West Midlands (County)
Adria Solutions Ltd
Salary: £25000 - £29000 per annum
Posted: 2 hours ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £18000 - £25000 per annum + Benefits
Posted: 8 hours ago
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £30,000 to £40,000 per annum plus bonus & benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £20000 - £27000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £27000 - £31000 per annum + Benefits
Posted: 3 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £27850 per annum + Excellent package
Posted: 3 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £25000 - £40000 per annum + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £30000.00 - £37000.00 per annum + Plus benefits
Posted: 4 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 7 days ago
Sutton Coldfield
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 15 days ago
Worcestershire
Jumar Solutions
Salary: Excellent
Posted: 15 days ago
Coventry
Hays IT - Uk Posting account
Salary: £23240.00 - £25526.00 per annum + Benefits
Posted: 23 days ago