The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 105 70 69
Rank change year-on-year
-35 -1
Permanent jobs requiring a Support Analyst 122 178 171
As % of all permanent IT jobs located in the West Midlands 2.31% 3.47% 3.40%
As % of the Job Titles category 2.43% 3.65% 3.54%
Number of salaries quoted 102 163 146
Average salary £25,000 £25,500 £27,000
Average salary % change year-on-year
-1.96% -5.55%
90% offered a salary of more than £19,200 £19,000 £21,450
10% offered a salary of more than £35,000 £37,500 £37,500
UK excluding London average salary £27,000 £27,500 £27,500
% change year-on-year
-1.81% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5025 4883 4828
As % of all permanent IT jobs located in the West Midlands 95.26% 95.15% 95.97%
Number of salaries quoted 4220 4119 4018
Average salary £39,000 £39,000 £37,500
Average salary % change year-on-year
- +4.00%
90% offered a salary of more than £25,000 £24,500 £23,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 22 May 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -32 31 £26,500 +6.00% 3
Staffordshire +14 20 £25,000 +13.63% 3
Solihull +8 16 £25,000 +13.63% 1
Coventry -14 16 £27,500 -15.38% 4
Warwickshire -24 10 £23,750 -24.42% 4
Worcestershire -12 9 £25,500 -8.92% 1
Shropshire -11 7 £26,500 +6.00% 3
Walsall +7 3 £24,250 -35.33%
Herefordshire +2 3 £21,500 +2.38%
Wolverhampton +12 2 £27,000 -32.50%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 May 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 154 (52.74%) Windows
2 113 (38.70%) SQL
3 91 (31.16%) SQL Server
4 79 (27.05%) ITIL
5 70 (23.97%) Active Directory
6 65 (22.26%) Microsoft
6 65 (22.26%) MS Excel
7 56 (19.18%) MS Office
7 56 (19.18%) VMware
8 55 (18.84%) .NET
9 44 (15.07%) C#
10 38 (13.01%) Finance
11 37 (12.67%) MS Exchange
11 37 (12.67%) SLA
12 34 (11.64%) Windows Server 2008
12 34 (11.64%) Windows 7
13 30 (10.27%) VMware Infrastructure
13 30 (10.27%) Oracle
14 27 (9.25%) SharePoint
15 26 (8.90%) Citrix
16 25 (8.56%) Cisco
16 25 (8.56%) Analytical Skills
17 23 (7.88%) Linux
17 23 (7.88%) Windows XP
18 22 (7.53%) UNIX
18 22 (7.53%) ASP.NET
19 21 (7.19%) Degree
20 19 (6.51%) MySQL
20 19 (6.51%) ERP
20 19 (6.51%) Windows Server 2012

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 May 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (12.67%) MS Exchange
2 27 (9.25%) SharePoint
3 12 (4.11%) IIS
4 10 (3.42%) Exchange Server 2003
5 9 (3.08%) Exchange Server 2013
5 9 (3.08%) Exchange Server 2010
6 8 (2.74%) SharePoint 2010
7 7 (2.40%) Exchange Server 2007
8 3 (1.03%) Tomcat
9 2 (0.68%) Apache
10 1 (0.34%) Drupal
10 1 (0.34%) WebSphere
10 1 (0.34%) SharePoint Server
10 1 (0.34%) CMS
10 1 (0.34%) JBoss
10 1 (0.34%) IBM Notes
Applications
1 65 (22.26%) MS Excel
2 56 (19.18%) MS Office
3 4 (1.37%) MS PowerPoint
4 1 (0.34%) Spreadsheet
4 1 (0.34%) MS Visio
4 1 (0.34%) MS Project
Business Applications
1 10 (3.42%) Dynamics CRM
2 8 (2.74%) Oracle EBS R12
3 5 (1.71%) ResourceLink
3 5 (1.71%) Oracle EBS
4 3 (1.03%) Magento
4 3 (1.03%) Oracle Financials
5 2 (0.68%) Dynamics AX
6 1 (0.34%) Orchard Housing
6 1 (0.34%) Aareon QL
6 1 (0.34%) OPENHousing
6 1 (0.34%) MIS ActiveH
6 1 (0.34%) Northgate Housing
6 1 (0.34%) Sage 50
6 1 (0.34%) Academy Housing
6 1 (0.34%) arcHouse
6 1 (0.34%) SAP R/3
6 1 (0.34%) SAP MM
Cloud Services
1 9 (3.08%) Office 365
2 5 (1.71%) SaaS
3 1 (0.34%) Google Apps
3 1 (0.34%) Cloud Computing
3 1 (0.34%) Microsoft Azure
Communications & Networking
1 16 (5.48%) TCP/IP
2 13 (4.45%) Firewall
2 13 (4.45%) VPN
3 12 (4.11%) DNS
3 12 (4.11%) LAN
4 10 (3.42%) Internet
5 9 (3.08%) WAN
6 8 (2.74%) DHCP
6 8 (2.74%) VLAN
7 5 (1.71%) Wireless
7 5 (1.71%) Intranet
7 5 (1.71%) SAN
8 4 (1.37%) VoIP
9 3 (1.03%) NAS
9 3 (1.03%) Wi-Fi
10 2 (0.68%) Broadband
10 2 (0.68%) Ethernet
10 2 (0.68%) IP Telephony
10 2 (0.68%) Network Security
10 2 (0.68%) Cisco IOS
Database & Business Intelligence
1 91 (31.16%) SQL Server
2 19 (6.51%) MySQL
3 17 (5.82%) Relational Database
3 17 (5.82%) SQL Server 2008
4 13 (4.45%) SQL Server Reporting Services
5 11 (3.77%) SQL Server Integration Services
6 9 (3.08%) SQL Server 2012
7 6 (2.05%) SQL Server 2005
8 4 (1.37%) Data Warehouse
8 4 (1.37%) Oracle Discoverer
9 3 (1.03%) RDBMS
10 2 (0.68%) DB2
11 1 (0.34%) SQL Server Analysis Services
11 1 (0.34%) SQL Server 2000
11 1 (0.34%) Informix
11 1 (0.34%) MS Access
11 1 (0.34%) Crystal Reports
Development Applications
1 6 (2.05%) Visual Studio
2 5 (1.71%) JIRA
3 1 (0.34%) Hudson
3 1 (0.34%) ProC
General
1 38 (13.01%) Finance
2 12 (4.11%) Retail
3 7 (2.40%) Manufacturing
4 5 (1.71%) Front Office
4 5 (1.71%) Back Office
5 4 (1.37%) Telecoms
6 3 (1.03%) Billing
6 3 (1.03%) Marketing
7 1 (0.34%) Law
7 1 (0.34%) Legal
Libraries, Frameworks & Software Standards
1 55 (18.84%) .NET
2 22 (7.53%) ASP.NET
3 16 (5.48%) ASP.NET MVC
4 12 (4.11%) Web Services
5 9 (3.08%) HTML
6 8 (2.74%) CSS
6 8 (2.74%) WCF
7 7 (2.40%) .NET Framework
7 7 (2.40%) XML
8 1 (0.34%) jQuery
8 1 (0.34%) Spring
8 1 (0.34%) LAMP
8 1 (0.34%) Hibernate
8 1 (0.34%) Middleware
8 1 (0.34%) J2EE
8 1 (0.34%) Struts
Miscellaneous
1 25 (8.56%) Analytical Skills
2 13 (4.45%) Computer Science
3 9 (3.08%) iSeries
4 6 (2.05%) Blackberry
4 6 (2.05%) Management Information System
4 6 (2.05%) Mathematics
5 4 (1.37%) Derivative
5 4 (1.37%) Equity Derivative
6 2 (0.68%) EPoS
6 2 (0.68%) Mainframe
6 2 (0.68%) Tandem
6 2 (0.68%) EqualLogic
6 2 (0.68%) iPhone
7 1 (0.34%) Performance Metrics
7 1 (0.34%) Enterprise Software
7 1 (0.34%) iPad
7 1 (0.34%) Market Risk
7 1 (0.34%) CMDB
7 1 (0.34%) Wiki
7 1 (0.34%) Statistics
Operating Systems
1 154 (52.74%) Windows
2 34 (11.64%) Windows Server 2008
2 34 (11.64%) Windows 7
3 23 (7.88%) Linux
3 23 (7.88%) Windows XP
4 22 (7.53%) UNIX
5 19 (6.51%) Windows Server 2012
6 18 (6.16%) Windows Server 2003
7 4 (1.37%) Red Hat Enterprise Linux
7 4 (1.37%) Windows Vista
8 3 (1.03%) AIX
9 2 (0.68%) Windows Mobile
9 2 (0.68%) Android
9 2 (0.68%) CentOS
9 2 (0.68%) Windows 8
10 1 (0.34%) Windows Phone
10 1 (0.34%) Apple iOS
10 1 (0.34%) Debian
Processes & Methodologies
1 79 (27.05%) ITIL
2 19 (6.51%) ERP
3 18 (6.16%) CRM
4 16 (5.48%) Service Delivery
4 16 (5.48%) MVC
5 14 (4.79%) Document Management
5 14 (4.79%) Time Management
6 12 (4.11%) Problem Management
7 11 (3.77%) Root Cause Analysis
8 9 (3.08%) Test Scripting
8 9 (3.08%) Change Management
9 8 (2.74%) User Acceptance Testing
10 7 (2.40%) Unit Testing
10 7 (2.40%) Continuous Integration
10 7 (2.40%) Service Management
10 7 (2.40%) Stakeholder Management
11 6 (2.05%) PRINCE2
11 6 (2.05%) Release Management
11 6 (2.05%) DevOps
11 6 (2.05%) Coaching
Programming Languages
1 113 (38.70%) SQL
2 44 (15.07%) C#
3 17 (5.82%) Java
4 16 (5.48%) VB
5 11 (3.77%) PHP
6 9 (3.08%) VB6
7 8 (2.74%) PL/SQL
8 7 (2.40%) VBScript
9 5 (1.71%) RPG
9 5 (1.71%) C
10 4 (1.37%) T-SQL
10 4 (1.37%) PowerShell
11 3 (1.03%) RPG IV
12 2 (0.68%) VB.NET
12 2 (0.68%) JavaScript
13 1 (0.34%) Python
13 1 (0.34%) C++
13 1 (0.34%) VBA
Qualifications
1 21 (7.19%) Degree
2 12 (4.11%) Microsoft Certification
3 9 (3.08%) ITIL Certification
3 9 (3.08%) MCSE
4 7 (2.40%) MCITP
5 6 (2.05%) MCSA
6 4 (1.37%) Citrix Certification
6 4 (1.37%) Cisco Certification
6 4 (1.37%) CCNA
6 4 (1.37%) MCTS
7 3 (1.03%) NCDA
7 3 (1.03%) NCIE
7 3 (1.03%) MCP
8 2 (0.68%) MOS
9 1 (0.34%) OCPJP
9 1 (0.34%) OCMJD
9 1 (0.34%) VMware Certified Professional (VCP)
9 1 (0.34%) MCDST
9 1 (0.34%) CCA
9 1 (0.34%) Sun Certification
Quality Assurance & Compliance
1 37 (12.67%) SLA
2 1 (0.34%) QA
System Software
1 70 (23.97%) Active Directory
2 30 (10.27%) VMware Infrastructure
3 13 (4.45%) vSphere
4 11 (3.77%) XenApp
5 10 (3.42%) Terminal Services
5 10 (3.42%) Hyper-V
6 3 (1.03%) VMware ESX
7 1 (0.34%) VMware ESXi
7 1 (0.34%) Citrix Presentation Server
7 1 (0.34%) Xen
7 1 (0.34%) Terminal Server
Systems Management
1 9 (3.08%) SCCM
2 6 (2.05%) Nagios
3 3 (1.03%) SCOM
4 2 (0.68%) Control-M
5 1 (0.34%) ITRS Geneos
5 1 (0.34%) WSUS
5 1 (0.34%) Zenoss
5 1 (0.34%) WhatsUp Gold
5 1 (0.34%) NetBackup
5 1 (0.34%) Backup Exec
5 1 (0.34%) Netcool
5 1 (0.34%) Norton AntiVirus
Vendors
1 65 (22.26%) Microsoft
2 56 (19.18%) VMware
3 30 (10.27%) Oracle
4 26 (8.90%) Citrix
5 25 (8.56%) Cisco
6 13 (4.45%) Kofax
6 13 (4.45%) EMC
7 12 (4.11%) NetApp
8 11 (3.77%) HP
9 9 (3.08%) Business Objects
10 8 (2.74%) Dell
11 7 (2.40%) Sun
11 7 (2.40%) IBM
11 7 (2.40%) Apple
11 7 (2.40%) SAP
12 6 (2.05%) Sage
12 6 (2.05%) Northgate
13 5 (1.71%) Cognos
14 4 (1.37%) Pegasus
14 4 (1.37%) LANDesk
Solihull, West Midlands (County)
ISL
Salary: £23000.00 - £27000 per annum
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability
Salary: £20000 - £25000 per annum
Posted: Yesterday
Shipston-On-Stour, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Coventry, West Midlands (County)
Experis Ltd
Salary: £23000 - £30000 per annum
Posted: Yesterday
Warwickshire
Jumar Solutions
Salary: £30000 - £40000 per annum + benefits package
Posted: 2 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £25K + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £25K + Benefits
Posted: 3 days ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £25K + Benefits
Posted: 3 days ago
Rugby, Warwickshire
Aximis (West) Limited
Salary: Up to £25K + Benefits
Posted: 3 days ago
Evesham, Worcestershire
Aximis (West) Limited
Salary: Up to £25K + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
NSK International Consultants Ltd
Salary: Competitive Salary + Benefits
Posted: 5 days ago
Shropshire
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 5 days ago
Telford, Shropshire
Ashdown IT
Salary: £22000 - £28000 per annum
Posted: 5 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £28550 per annum + training and excellent package
Posted: 5 days ago
Staffordshire
Jumar Solutions
Salary: £25000 per annum
Posted: 5 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + Benefits
Posted: 9 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £25000 - £30000 per annum + Benefits/ AX 2012 Implementation Site
Posted: 13 days ago
Birmingham
Progressive Recruitment
Salary: competitive
Posted: 15 days ago
Coventry
Capita - ITIN
Salary: £40000.00 - £45000.00 per annum
Posted: 16 days ago
Shropshire
Barclay Anderson
Salary: £18,000 - £25,000 per year
Posted: 24 days ago