The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Support Analyst
Rank 100 74 85
Rank change year-on-year
-26 +11
Permanent jobs requiring a Support Analyst 134 179 154
As % of all permanent IT jobs located in the West Midlands 2.32% 3.28% 2.85%
As % of the Job Titles category 2.46% 3.47% 2.99%
Number of salaries quoted 106 158 131
Average salary £27,500 £25,500 £27,500
Average salary % change year-on-year
+7.84% -7.27%
90% offered a salary of more than £21,500 £20,000 £19,700
10% offered a salary of more than £47,500 £37,500 £37,500
UK excluding London average salary £27,500 £27,500 £28,000
% change year-on-year
- -1.78%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5455 5155 5148
As % of all permanent IT jobs located in the West Midlands 94.48% 94.47% 95.30%
Number of salaries quoted 4560 4367 4308
Average salary £39,100 £40,000 £37,500
Average salary % change year-on-year
-2.25% +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £56,450 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 30 June 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -20 48 £35,500 +42.00% 4
Staffordshire +23 24 £25,000 +13.63% 3
Solihull +16 17 £25,000 -9.09% 1
Coventry -26 14 £30,000 -7.39% 5
Warwickshire -24 11 £22,500 -19.21% 2
Shropshire -4 9 £26,500 +6.00% 1
Wolverhampton +14 3 £22,500 +4.65%
Walsall - 3 £23,000 -
Dudley -1 1 £27,500 +7.84%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 June 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 150 (53.19%) Windows
2 114 (40.43%) SQL
3 93 (32.98%) SQL Server
4 86 (30.50%) ITIL
5 80 (28.37%) MS Excel
6 73 (25.89%) Microsoft
7 67 (23.76%) Active Directory
8 57 (20.21%) MS Office
9 48 (17.02%) .NET
10 45 (15.96%) SLA
10 45 (15.96%) VMware
11 41 (14.54%) Finance
12 40 (14.18%) C#
12 40 (14.18%) MS Exchange
13 33 (11.70%) Windows Server 2008
14 32 (11.35%) UNIX
15 30 (10.64%) Windows 7
16 29 (10.28%) Oracle
17 27 (9.57%) SharePoint
18 26 (9.22%) Degree
19 25 (8.87%) Windows XP
20 24 (8.51%) Citrix
21 23 (8.16%) Cisco
21 23 (8.16%) VMware Infrastructure
21 23 (8.16%) Analytical Skills
22 21 (7.45%) ASP.NET
23 20 (7.09%) ERP
23 20 (7.09%) Windows Server 2003
23 20 (7.09%) Relational Database
24 19 (6.74%) Java

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 June 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (14.18%) MS Exchange
2 27 (9.57%) SharePoint
3 8 (2.84%) IIS
4 7 (2.48%) Exchange Server 2003
4 7 (2.48%) Exchange Server 2007
4 7 (2.48%) SharePoint 2010
4 7 (2.48%) Exchange Server 2010
5 6 (2.13%) Exchange Server 2013
5 6 (2.13%) Lync
6 3 (1.06%) BizTalk Server
6 3 (1.06%) Exstream Dialogue
7 1 (0.35%) SharePoint Server
7 1 (0.35%) WebSphere
7 1 (0.35%) JBoss
7 1 (0.35%) Apache
7 1 (0.35%) Tomcat
Applications
1 80 (28.37%) MS Excel
2 57 (20.21%) MS Office
3 5 (1.77%) MS Project
4 4 (1.42%) MS PowerPoint
5 1 (0.35%) MS Visio
5 1 (0.35%) AutoCAD
Business Applications
1 8 (2.84%) Dynamics CRM
2 5 (1.77%) ResourceLink
3 4 (1.42%) Oracle EBS R12
3 4 (1.42%) Oracle Financials
4 3 (1.06%) Exstream
4 3 (1.06%) Magento
4 3 (1.06%) Dynamics AX
5 2 (0.71%) Sage 200
5 2 (0.71%) CODA-Financials
6 1 (0.35%) SAP R/3
6 1 (0.35%) SAP MM
Cloud Services
1 7 (2.48%) SaaS
1 7 (2.48%) Office 365
2 2 (0.71%) Microsoft Azure
3 1 (0.35%) Cloud Computing
3 1 (0.35%) PaaS
3 1 (0.35%) Google Apps
3 1 (0.35%) IaaS
Communications & Networking
1 14 (4.96%) TCP/IP
2 12 (4.26%) DNS
3 11 (3.90%) Firewall
3 11 (3.90%) VPN
4 10 (3.55%) Internet
5 9 (3.19%) LAN
6 8 (2.84%) WAN
6 8 (2.84%) DHCP
7 6 (2.13%) SAN
7 6 (2.13%) VLAN
8 5 (1.77%) Cisco IOS
8 5 (1.77%) Network Security
8 5 (1.77%) Intranet
9 4 (1.42%) Wireless
10 3 (1.06%) NAS
10 3 (1.06%) Cisco Nexus
10 3 (1.06%) Spanning Tree
10 3 (1.06%) OSPF
10 3 (1.06%) BGP
11 2 (0.71%) Ethernet
Database & Business Intelligence
1 93 (32.98%) SQL Server
2 20 (7.09%) Relational Database
3 18 (6.38%) SQL Server 2008
4 17 (6.03%) MySQL
5 12 (4.26%) SQL Server Reporting Services
6 11 (3.90%) SQL Server Integration Services
7 10 (3.55%) SQL Server 2012
8 9 (3.19%) SQL Server 2005
9 5 (1.77%) RDBMS
10 4 (1.42%) Data Warehouse
11 3 (1.06%) DB2
12 2 (0.71%) Crystal Reports
12 2 (0.71%) Informix
13 1 (0.35%) SQL Server 2000
13 1 (0.35%) dBASE
13 1 (0.35%) SQL Server Analysis Services
Development Applications
1 7 (2.48%) JIRA
2 3 (1.06%) Visual Studio
3 2 (0.71%) ProC
General
1 41 (14.54%) Finance
2 7 (2.48%) Front Office
3 6 (2.13%) Manufacturing
3 6 (2.13%) Retail
4 5 (1.77%) Back Office
5 3 (1.06%) Billing
5 3 (1.06%) Marketing
6 2 (0.71%) Telecoms
7 1 (0.35%) Banking
7 1 (0.35%) Aerospace
7 1 (0.35%) Law
7 1 (0.35%) Legal
Libraries, Frameworks & Software Standards
1 48 (17.02%) .NET
2 21 (7.45%) ASP.NET
3 15 (5.32%) ASP.NET MVC
4 11 (3.90%) Web Services
5 10 (3.55%) XML
6 7 (2.48%) WCF
7 6 (2.13%) .NET Framework
7 6 (2.13%) HTML
7 6 (2.13%) CSS
8 2 (0.71%) SAP Basis
8 2 (0.71%) SAP ALE
9 1 (0.35%) Middleware
9 1 (0.35%) LAMP
9 1 (0.35%) Application Packaging
9 1 (0.35%) jQuery
Miscellaneous
1 23 (8.16%) Analytical Skills
2 10 (3.55%) Computer Science
3 7 (2.48%) Mathematics
3 7 (2.48%) iSeries
4 6 (2.13%) Blackberry
4 6 (2.13%) Management Information System
4 6 (2.13%) Derivative
4 6 (2.13%) Equity Derivative
4 6 (2.13%) Data Centre
5 3 (1.06%) HP Storage
5 3 (1.06%) Client/Server
6 2 (0.71%) EPoS
6 2 (0.71%) Mainframe
6 2 (0.71%) iPhone
7 1 (0.35%) iPad
7 1 (0.35%) CMDB
7 1 (0.35%) Wiki
7 1 (0.35%) Market Risk
7 1 (0.35%) EFTPOS
7 1 (0.35%) Statistics
Operating Systems
1 150 (53.19%) Windows
2 33 (11.70%) Windows Server 2008
3 32 (11.35%) UNIX
4 30 (10.64%) Windows 7
5 25 (8.87%) Windows XP
6 20 (7.09%) Windows Server 2003
7 17 (6.03%) Linux
8 16 (5.67%) Windows Server 2012
9 8 (2.84%) AIX
10 5 (1.77%) Windows Vista
11 3 (1.06%) Windows 8
12 2 (0.71%) Windows Mobile
12 2 (0.71%) Android
13 1 (0.35%) i5/OS
13 1 (0.35%) Windows Phone
13 1 (0.35%) Apple iOS
13 1 (0.35%) Solaris
13 1 (0.35%) Debian
13 1 (0.35%) OS/400
Processes & Methodologies
1 86 (30.50%) ITIL
2 20 (7.09%) ERP
3 16 (5.67%) CRM
4 15 (5.32%) MVC
5 14 (4.96%) Service Delivery
6 12 (4.26%) Document Management
7 11 (3.90%) Problem Management
8 9 (3.19%) Test Scripting
9 8 (2.84%) Time Management
9 8 (2.84%) Change Management
9 8 (2.84%) Service Management
10 7 (2.48%) User Acceptance Testing
10 7 (2.48%) Capacity Management
11 6 (2.13%) Unit Testing
11 6 (2.13%) Continuous Integration
11 6 (2.13%) DevOps
11 6 (2.13%) Coaching
11 6 (2.13%) Project Management
11 6 (2.13%) PRINCE2
11 6 (2.13%) Release Management
Programming Languages
1 114 (40.43%) SQL
2 40 (14.18%) C#
3 19 (6.74%) Java
4 12 (4.26%) VB
5 10 (3.55%) PL/SQL
6 9 (3.19%) VB6
6 9 (3.19%) PHP
7 7 (2.48%) VBScript
8 5 (1.77%) C
9 4 (1.42%) T-SQL
9 4 (1.42%) PowerShell
10 2 (0.71%) VB.NET
10 2 (0.71%) ABAP
11 1 (0.35%) VBA
11 1 (0.35%) Python
11 1 (0.35%) MUMPS
11 1 (0.35%) Shell Script
11 1 (0.35%) Korn
11 1 (0.35%) JavaScript
11 1 (0.35%) Perl
Qualifications
1 26 (9.22%) Degree
2 14 (4.96%) ITIL Certification
2 14 (4.96%) Microsoft Certification
3 10 (3.55%) MCSE
4 7 (2.48%) MCSA
4 7 (2.48%) Cisco Certification
4 7 (2.48%) MCITP
5 4 (1.42%) CCNP
5 4 (1.42%) CCNA
5 4 (1.42%) MCP
5 4 (1.42%) Citrix Certification
6 3 (1.06%) CCIE
6 3 (1.06%) MCTS
6 3 (1.06%) NCDA
6 3 (1.06%) NCIE
7 2 (0.71%) MOS
7 2 (0.71%) VMware Certified Professional (VCP)
7 2 (0.71%) MCDST
8 1 (0.35%) VCP4
8 1 (0.35%) CCA
Quality Assurance & Compliance
1 45 (15.96%) SLA
2 2 (0.71%) QA
System Software
1 67 (23.76%) Active Directory
2 23 (8.16%) VMware Infrastructure
3 13 (4.61%) XenApp
4 12 (4.26%) Hyper-V
5 8 (2.84%) vSphere
6 7 (2.48%) Terminal Services
7 3 (1.06%) VMware ESX
8 1 (0.35%) Xen
8 1 (0.35%) Citrix Presentation Server
8 1 (0.35%) Terminal Server
Systems Management
1 11 (3.90%) SCCM
2 7 (2.48%) SCOM
3 5 (1.77%) Nagios
4 2 (0.71%) Backup Exec
4 2 (0.71%) WSUS
4 2 (0.71%) Control-M
5 1 (0.35%) Norton AntiVirus
5 1 (0.35%) NetBackup
5 1 (0.35%) MOM
5 1 (0.35%) Netcool
5 1 (0.35%) Zenoss
5 1 (0.35%) WhatsUp Gold
5 1 (0.35%) ITRS Geneos
Vendors
1 73 (25.89%) Microsoft
2 45 (15.96%) VMware
3 29 (10.28%) Oracle
4 24 (8.51%) Citrix
5 23 (8.16%) Cisco
6 10 (3.55%) HP
7 9 (3.19%) SAP
7 9 (3.19%) NetApp
8 8 (2.84%) Apple
9 7 (2.48%) Sage
9 7 (2.48%) EMC
10 6 (2.13%) Business Objects
11 5 (1.77%) Cognos
11 5 (1.77%) Sun
11 5 (1.77%) CheckPoint
11 5 (1.77%) Kofax
11 5 (1.77%) Northgate
12 4 (1.42%) Pegasus
12 4 (1.42%) IBM
13 3 (1.06%) Juniper
West Midlands
Nigel Frank International Ltd
Salary: £25000 - £35000 per annum + Car, pension, health insurance, bonus
Posted: 38 minutes ago
Coventry, West Midlands (County)
Net Talent
Posted: Yesterday
Birmingham, West Midlands (County)
SCC
Salary: From £21,000 to £25,000 per annum
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 4 days ago
Solihull, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 4 days ago
Coventry
Coventry University
Salary: £30,438 - £38,517 per annum
Posted: 5 days ago
Warwickshire
ninesharp
Salary: £20000 - £40000 per annum + Bonus, Pension, Healthcare etc.
Posted: 5 days ago
Burton-On-Trent, Staffordshire
Erin Associates
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £40000.00 - £45000.00 per annum + On-call Bonus Bens
Posted: 6 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 12 days ago
Birmingham
Blue Town Online
Posted: 13 days ago
Tamworth
Jumar Solutions
Salary: Dependent upon experience
Posted: 18 days ago
West Midlands
Jumar Solutions
Salary: negotiable dependent on experience
Posted: 19 days ago
West Midlands
Ortolan Group
Salary: £20000 per annum
Posted: 19 days ago
Coventry
Recruitment Genius
Salary: £21000 - £32000 per annum
Posted: 25 days ago
Coventry
Recruitment Genius
Salary: £15000 - £20000 per annum
Posted: 25 days ago
Birmingham
Capita - ITIN
Salary: £24000 - £27500 per annum
Posted: 27 days ago