Support Analyst Jobs in the West Midlands
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
 3 months to
22 May 2013		 Same period 2012 Same period 2011
Support Analyst
Rank 66 67 79
Rank change year-on-year
+1 +12
Permanent jobs requiring a Support Analyst 171 150 98
As % of all permanent IT jobs located in the West Midlands 3.400% 3.250% 2.406%
As % of the Job Titles category 3.546% 3.389% 2.514%
Number of salaries quoted 146 140 91
Average salary £27,000 £30,750 £26,000
Average salary % change year-on-year
-12.19% +18.26%
90% offered a salary of more than £21,450 £21,450 £20,000
10% offered a salary of more than £37,500 £40,000 £35,000
UK excluding London average salary £27,500 £30,000 £27,500
% change year-on-year
-8.33% +9.09%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category		 4823 4426 3898
As % of all permanent IT jobs located in the West Midlands 95.88% 95.90% 95.70%
Number of salaries quoted 4016 3887 3325
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Support Analyst
England

Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Support Analyst Jobs Demand Trend

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

West Midlands Support Analyst Salary Trend

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 22 May 2013.

West Midlands Support Analyst Salary Histogram

Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Birmingham -7 53 £30,500 -6.15%
Coventry 0 44 £27,000 -16.92%
Warwickshire +7 36 £27,000 -1.81%
Sutton Coldfield +2 17 £27,000 -32.50%
Wolverhampton +11 15 £22,500 -35.71%
Staffordshire 0 12 £22,500 -29.68%
Solihull -5 12 £27,000 -1.81%
Worcestershire +10 4 £32,500 +30.00%
Shropshire -12 3 £19,750 -8.13%
West Bromwich - 2 £24,750 -
Dudley +4 1 £22,000 -42.10%
Walsall - 1 £22,500 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 139 (39.71%) Windows
2 123 (35.14%) SQL
3 113 (32.29%) Microsoft
4 95 (27.14%) ITIL
5 76 (21.71%) Active Directory
6 74 (21.14%) SQL Server
7 70 (20.00%) Citrix
8 63 (18.00%) MS Excel
9 59 (16.86%) UNIX
10 58 (16.57%) VMware
11 51 (14.57%) MS Office
12 50 (14.29%) Finance
13 49 (14.00%) Degree
14 38 (10.86%) Oracle
14 38 (10.86%) MS Exchange
14 38 (10.86%) Windows Server 2008
15 35 (10.00%) Windows Server 2003
15 35 (10.00%) .NET
16 34 (9.714%) Linux
16 34 (9.714%) SLA
17 33 (9.429%) Problem Management
18 32 (9.143%) HP
19 30 (8.571%) Microsoft Certification
19 30 (8.571%) Lotus
19 30 (8.571%) Lotus Notes
20 26 (7.429%) HTML
20 26 (7.429%) Cisco
21 25 (7.143%) Java
22 24 (6.857%) C#
23 23 (6.571%) VMware Infrastructure

Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 35 (10.00%) .NET
2 26 (7.429%) HTML
3 6 (1.714%) XML
3 6 (1.714%) Middleware
4 5 (1.429%) XSL
4 5 (1.429%) ASP
4 5 (1.429%) ASP.NET
5 4 (1.143%) FIX Protocol
6 3 (0.857%) Web Services
6 3 (0.857%) ODBC
6 3 (0.857%) COM
6 3 (0.857%) COM+
6 3 (0.857%) DCOM
6 3 (0.857%) JMS
7 2 (0.571%) .NET Framework
7 2 (0.571%) WebSphere
7 2 (0.571%) SAP ALE
8 1 (0.286%) Spring
8 1 (0.286%) Application Packaging
8 1 (0.286%) jQuery
Application Platforms
1 38 (10.86%) MS Exchange
2 30 (8.571%) Lotus Notes
3 18 (5.143%) IIS
4 14 (4.000%) SharePoint
5 12 (3.429%) Lotus Domino
5 12 (3.429%) Exchange Server 2010
6 7 (2.000%) SharePoint 2010
6 7 (2.000%) Blackberry Enterprise Server
7 4 (1.143%) BizTalk Server
7 4 (1.143%) Tomcat
7 4 (1.143%) WorkSite
7 4 (1.143%) Exchange Server 2003
8 3 (0.857%) SharePoint Server
8 3 (0.857%) CMS
8 3 (0.857%) MTS
9 2 (0.571%) Apache
9 2 (0.571%) Exchange Server 2007
9 2 (0.571%) Lync
10 1 (0.286%) Exchange Server 2013
10 1 (0.286%) SharePoint 2013
Applications
1 63 (18.00%) MS Excel
2 51 (14.57%) MS Office
3 4 (1.143%) Spreadsheet
4 3 (0.857%) Google Apps
5 1 (0.286%) MS PowerPoint
5 1 (0.286%) MS Project
Business Applications
1 5 (1.429%) Dynamics AX
1 5 (1.429%) SAP FI
2 4 (1.143%) SAP CO
2 4 (1.143%) SAP FI/CO
3 3 (0.857%) Remedy ITSM
3 3 (0.857%) Agresso
4 2 (0.571%) Oracle Financials
4 2 (0.571%) SAP PS
4 2 (0.571%) Dynamics NAV
5 1 (0.286%) Dynamics GP
5 1 (0.286%) Cerner Millennium
5 1 (0.286%) Maximo
5 1 (0.286%) SAP R/3
Communications & Networking
1 22 (6.286%) LAN
1 22 (6.286%) WAN
2 21 (6.000%) Internet
3 17 (4.857%) Firewall
4 13 (3.714%) SAN
5 12 (3.429%) VPN
6 11 (3.143%) TCP/IP
7 9 (2.571%) HTTP
7 9 (2.571%) DNS
8 7 (2.000%) MPLS
8 7 (2.000%) DHCP
9 6 (1.714%) VoIP
9 6 (1.714%) DSL
10 5 (1.429%) Wireless
11 3 (0.857%) PABX
11 3 (0.857%) 3G
11 3 (0.857%) LDAP
12 2 (0.571%) SSL
12 2 (0.571%) DECT
12 2 (0.571%) Ethernet
Database & Business Intelligence
1 74 (21.14%) SQL Server
2 18 (5.143%) SQL Server 2005
3 14 (4.000%) SQL Server 2008
4 7 (2.000%) SQL Server 2000
5 5 (1.429%) Data Warehouse
6 4 (1.143%) MySQL
6 4 (1.143%) Oracle 8/8i
7 3 (0.857%) SQL Server Integration Services
7 3 (0.857%) Informix
8 2 (0.571%) RDBMS
8 2 (0.571%) Crystal Reports
9 1 (0.286%) Microsoft Analysis Services
9 1 (0.286%) SQL Server Reporting Services
9 1 (0.286%) SQL Server Analysis Services
9 1 (0.286%) SQLPlus
9 1 (0.286%) MS Access
9 1 (0.286%) SAP BW
Development Applications
1 5 (1.429%) Team Foundation Server
1 5 (1.429%) Visual Studio
2 2 (0.571%) LSMW
3 1 (0.286%) JIRA
General
1 50 (14.29%) Finance
2 15 (4.286%) Back Office
3 12 (3.429%) Retail
3 12 (3.429%) Advertising
4 8 (2.286%) Telecoms
5 6 (1.714%) Automotive
5 6 (1.714%) Law
5 6 (1.714%) Legal
6 5 (1.429%) Banking
6 5 (1.429%) Manufacturing
7 4 (1.143%) Billing
7 4 (1.143%) Investment Banking
8 3 (0.857%) Marketing
8 3 (0.857%) Front Office
9 2 (0.571%) French Language
10 1 (0.286%) German Language
10 1 (0.286%) Italian Language
10 1 (0.286%) Norwegian Language
10 1 (0.286%) Publishing
Miscellaneous
1 20 (5.714%) Computer Science
2 16 (4.571%) Blackberry
3 14 (4.000%) SaaS
4 13 (3.714%) EPoS
5 7 (2.000%) Fixed Income
6 6 (1.714%) E-Learning
7 5 (1.429%) Learning Management System
7 5 (1.429%) Enterprise Software
8 4 (1.143%) Client/Server
8 4 (1.143%) Derivative
9 3 (0.857%) Statistics
9 3 (0.857%) iSeries
9 3 (0.857%) Clustering
9 3 (0.857%) Management Information System
9 3 (0.857%) Foreign Exchange (FX)
10 2 (0.571%) Replication
10 2 (0.571%) Data Conversion
10 2 (0.571%) iPhone
11 1 (0.286%) SWIFT
11 1 (0.286%) Smartphone
Operating Systems
1 139 (39.71%) Windows
2 59 (16.86%) UNIX
3 38 (10.86%) Windows Server 2008
4 35 (10.00%) Windows Server 2003
5 34 (9.714%) Linux
6 22 (6.286%) Windows XP
7 18 (5.143%) Windows 7
8 8 (2.286%) HPUX
9 6 (1.714%) Windows 2000
9 6 (1.714%) SUSE
10 5 (1.429%) Windows Vista
11 3 (0.857%) Windows NT
11 3 (0.857%) MVS
12 2 (0.571%) Mac OS
12 2 (0.571%) Android
12 2 (0.571%) Windows 2000 Server
12 2 (0.571%) Windows Mobile
12 2 (0.571%) Apple iOS
12 2 (0.571%) Windows Phone 8
12 2 (0.571%) Windows Phone
Processes & Methodologies
1 95 (27.14%) ITIL
2 33 (9.429%) Problem Management
3 15 (4.286%) ERP
4 12 (3.429%) Logistics
5 11 (3.143%) Time Management
5 11 (3.143%) Change Management
6 10 (2.857%) Business Analysis
6 10 (2.857%) Incident Management
7 9 (2.571%) Service Management
7 9 (2.571%) Service Delivery
8 8 (2.286%) OO
8 8 (2.286%) Software Testing
8 8 (2.286%) Root Cause Analysis
9 7 (2.000%) CRM
10 6 (1.714%) Asset Management
10 6 (1.714%) Migration
10 6 (1.714%) Data Analysis
10 6 (1.714%) Capacity Planning
11 5 (1.429%) Analytics
11 5 (1.429%) Requirements Management
Programming Languages
1 123 (35.14%) SQL
2 25 (7.143%) Java
3 24 (6.857%) C#
4 18 (5.143%) T-SQL
5 13 (3.714%) JavaScript
6 11 (3.143%) PowerShell
7 10 (2.857%) VB
8 8 (2.286%) VB.NET
9 5 (1.429%) C
9 5 (1.429%) PL/SQL
10 4 (1.143%) VB6
11 3 (0.857%) Bash shell
11 3 (0.857%) Korn
11 3 (0.857%) Shell Script
11 3 (0.857%) ABAP
11 3 (0.857%) C++
11 3 (0.857%) Delphi
11 3 (0.857%) Perl
11 3 (0.857%) PHP
11 3 (0.857%) MUMPS
Qualifications
1 49 (14.00%) Degree
2 30 (8.571%) Microsoft Certification
3 17 (4.857%) MCSE
4 10 (2.857%) MCP
5 7 (2.000%) MCITP
6 5 (1.429%) A+ Certification
6 5 (1.429%) ITIL Certification
7 4 (1.143%) CCA
7 4 (1.143%) SC Cleared
7 4 (1.143%) Security Cleared
8 3 (0.857%) VCP5
8 3 (0.857%) VCP4
8 3 (0.857%) MCDST
8 3 (0.857%) VMware Certified Professional (VCP)
9 2 (0.571%) CCNA
9 2 (0.571%) ISEB
9 2 (0.571%) Cisco Certification
9 2 (0.571%) MCTS
10 1 (0.286%) SCJP
10 1 (0.286%) SCJD
Quality Assurance & Compliance
1 34 (9.714%) SLA
2 4 (1.143%) QA
3 3 (0.857%) PCI DSS
4 1 (0.286%) Sarbanes-Oxley
4 1 (0.286%) ISO 9001
System Software
1 76 (21.71%) Active Directory
2 23 (6.571%) VMware Infrastructure
3 10 (2.857%) Hyper-V
4 6 (1.714%) XenApp
5 5 (1.429%) vSphere
5 5 (1.429%) XenServer
6 4 (1.143%) Terminal Services
7 3 (0.857%) Forefront TMG
7 3 (0.857%) ClearTrust
7 3 (0.857%) Xen
7 3 (0.857%) XenDesktop
7 3 (0.857%) VMware ESX
8 2 (0.571%) VMware Server
8 2 (0.571%) UAG
9 1 (0.286%) IAG
9 1 (0.286%) Citrix Presentation Server
9 1 (0.286%) VMware Workstation
9 1 (0.286%) ISA Server
Systems Management
1 7 (2.000%) WSUS
2 5 (1.429%) ARCserve
3 3 (0.857%) HP NNM
3 3 (0.857%) NetBackup
3 3 (0.857%) CiscoWorks
4 2 (0.571%) HP Quality Center
5 1 (0.286%) Symantec Enterprise Vault
5 1 (0.286%) Cacti
5 1 (0.286%) MAILsweeper
5 1 (0.286%) Norton AntiVirus
5 1 (0.286%) DameWare
Vendors
1 113 (32.29%) Microsoft
2 70 (20.00%) Citrix
3 58 (16.57%) VMware
4 38 (10.86%) Oracle
5 32 (9.143%) HP
6 30 (8.571%) Lotus
7 26 (7.429%) Cisco
8 10 (2.857%) SAP
9 8 (2.286%) Dell
10 7 (2.000%) McAfee
10 7 (2.000%) Sage
11 6 (1.714%) CheckPoint
11 6 (1.714%) Avaya
12 5 (1.429%) NetApp
12 5 (1.429%) Apple
13 4 (1.143%) Pegasus
13 4 (1.143%) Remedy
14 3 (0.857%) Northgate
14 3 (0.857%) Google
14 3 (0.857%) TIBCO
Application Support Analyst - Urgent - Server, SQL, Oracle, IIS
Birmingham, West Midlands (County)
The Application Support Analyst will have a skillset of: SQL Server Oracle IIS Apache This is an excellent opportunity to further your career, get great training and get...
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 20 May 2013
Technical Support Analyst with SQL
Coventry, West Midlands
As a Technical Support Analyst, you will be responsible for providing 2nd line support to their client's service desk team and customers, which will involve acting as...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 15 May 2013
Technical Support Analyst 2nd Line Support
Coventry, West Midlands
Technical Support Analyst with strong SQL experience needed fora growing organisation in Coventry, this organisation provides web based software application to thousands of clients across the UK... As...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 21 May 2013
Technical Support Analyst 2nd Line Support
Coventry, West Midlands
The ideal candidate will have strong 2nd line support experience and have good Microsoft SQL Server & T-SQL skills... It would be an advantage if you have experience...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 8 May 2013
Applications Support Analyst
Birmingham, West Midlands (County)
You will be responsible for: " Develop and maintain in-depth knowledge of the bespoke Application products in order to support customers " Act as a customer advocate to Product...
ARM -INTERNATIONAL
Salary: £32000 - £35000 per annum + health, pension, dental
Posted: 17 May 2013
Desktop Support Analyst
Walsall, West Midlands (County)
The ideal candidate will excellent knowledge of the operating systems in use, currently MS, Windows 2000, XP & 7 Client, excellent knowledge of the standard applications in use such...
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 15 May 2013
Desktop Support Analyst
Walsall, West Midlands
The ideal candidate will excellent knowledge of the operating systems in use, currently MS, Windows 2000, XP & 7 Client, excellent knowledge of the standard applications in use such...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 16 May 2013
1st - 2nd line Desktop Support Analyst
Walsall, West Midlands
The ideal candidate will excellent knowledge of the operating systems in use, currently MS, Windows 2000, XP & 7 Client, excellent knowledge of the standard applications in use such...
Hays Specialist Recruitment Ltd
Salary: £19000 - £21000 per annum
Posted: 21 May 2013
Delphi Support Analyst - Investment Manager - Gain C# - Birmingham
Birmingham, West Midlands (County)
A Delphi Support Analyst is urgently required by a leading global Investment Manager... The Delphi Support Analyst will be heavily involved in the design, development and enhancement of...
Anderson Cole Recruitment Ltd
Salary: From £30,000 to £45,000 per annum Bonus and benefits package
Posted: 17 May 2013
3rd Line Technical Support Analyst- Solihull
Solihull, West Midlands
This will include IT infrastructure support both remotely and on-site, as well as that you will be responsible for design and delivery of small to large scale...
Salary: £32000 - £39000 per annum + Benfits
Posted: 2 May 2013
Senior 3rd Line Technical Support Analyst Solihull
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum
Posted: 16 May 2013
Senior 3rd Line Technical Support Analyst Solihull
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum + Benefits
Posted: 9 May 2013
Senior 3rd Line Technical Support Analyst Solihull
Solihull, West Midlands (County)
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
QUANTICA
Salary: £32000 - £39000 per annum
Posted: 15 May 2013
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Last Updated Wednesday 22 May 2013
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