The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Support Analyst
Rank 75 58 61
Rank change year-on-year
-17 +3
Permanent jobs requiring a Support Analyst 167 161 178
As % of all permanent IT jobs located in the West Midlands 3.27% 3.92% 3.77%
As % of the Job Titles category 3.44% 4.14% 3.96%
Number of salaries quoted 150 137 165
Average salary £25,000 £26,000 £27,000
Average salary % change year-on-year
-3.84% -3.70%
90% offered a salary of more than £19,500 £21,000 £21,500
10% offered a salary of more than £36,800 £37,500 £35,500
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4859 3890 4498
As % of all permanent IT jobs located in the West Midlands 95.09% 94.60% 95.28%
Number of salaries quoted 4193 3173 3859
Average salary £39,000 £40,000 £35,500
Average salary % change year-on-year
-2.50% +12.67%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 27 February 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +10 48 £27,500 +19.56% 2
Birmingham -40 34 £32,500 +22.64% 2
Staffordshire +24 33 £22,500 -10.00% 3
Warwickshire -11 25 £22,500 -16.66% 3
Worcestershire -4 7 £21,500 -22.80% 1
Wolverhampton -1 5 £32,500 -7.14%
Herefordshire -3 5 £21,500 -4.44%
Walsall -2 3 £30,000 +9.09% 1
Solihull -27 3 £24,000 -4.00% 1
Dudley - 3 - -
Shropshire -17 1 £31,500 +28.57% 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 206 (53.09%) Windows
2 170 (43.81%) SQL
3 103 (26.55%) SQL Server
3 103 (26.55%) Microsoft
4 81 (20.88%) ITIL
5 76 (19.59%) MS Office
6 75 (19.33%) Active Directory
7 74 (19.07%) .NET
8 73 (18.81%) MS Excel
9 65 (16.75%) VMware
10 61 (15.72%) Finance
11 51 (13.14%) UNIX
12 50 (12.89%) Oracle
12 50 (12.89%) Windows Server 2008
13 48 (12.37%) C#
14 45 (11.60%) Windows 7
15 43 (11.08%) SLA
16 42 (10.82%) Analytical Skills
17 40 (10.31%) VMware Infrastructure
18 38 (9.79%) MS Exchange
19 37 (9.54%) SharePoint
20 36 (9.28%) Degree
21 34 (8.76%) Windows XP
21 34 (8.76%) Linux
22 32 (8.25%) Windows Server 2003
23 30 (7.73%) Citrix
24 28 (7.22%) Computer Science
24 28 (7.22%) Windows Server 2012
24 28 (7.22%) Cisco
24 28 (7.22%) ASP.NET

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (9.79%) MS Exchange
2 37 (9.54%) SharePoint
3 26 (6.70%) IIS
4 18 (4.64%) Exchange Server 2013
5 16 (4.12%) Exchange Server 2010
6 10 (2.58%) Tomcat
7 9 (2.32%) Exchange Server 2003
8 8 (2.06%) Apache
9 7 (1.80%) SharePoint 2010
10 5 (1.29%) IBM Notes
11 3 (0.77%) Exchange Server 2007
12 2 (0.52%) Lync
12 2 (0.52%) SharePoint Server
12 2 (0.52%) Blackberry Enterprise Server
12 2 (0.52%) CMS
12 2 (0.52%) Oracle Workflow
13 1 (0.26%) JBoss
13 1 (0.26%) WebSphere
13 1 (0.26%) Drupal
Applications
1 76 (19.59%) MS Office
2 73 (18.81%) MS Excel
3 6 (1.55%) MS PowerPoint
4 2 (0.52%) MS Visio
5 1 (0.26%) S-PLUS
5 1 (0.26%) Spreadsheet
Business Applications
1 10 (2.58%) Dynamics CRM
2 9 (2.32%) Oracle EBS
2 9 (2.32%) Oracle EBS R12
3 8 (2.06%) Cognos Business Intelligence
4 2 (0.52%) Maximo
4 2 (0.52%) Magento
4 2 (0.52%) Oracle BPM
4 2 (0.52%) Servitor
5 1 (0.26%) Sage 50
5 1 (0.26%) Academy Housing
5 1 (0.26%) arcHouse
5 1 (0.26%) Oracle Applications
5 1 (0.26%) Oracle Financials
5 1 (0.26%) Dynamics AX
Cloud Services
1 10 (2.58%) Office 365
2 4 (1.03%) Google Apps
3 1 (0.26%) Microsoft Azure
Communications & Networking
1 21 (5.41%) TCP/IP
1 21 (5.41%) Firewall
2 16 (4.12%) DNS
2 16 (4.12%) LAN
3 15 (3.87%) Internet
4 13 (3.35%) WAN
4 13 (3.35%) VPN
5 11 (2.84%) VLAN
6 10 (2.58%) DHCP
6 10 (2.58%) SAN
7 9 (2.32%) VoIP
8 7 (1.80%) SSH
9 5 (1.29%) FTP
9 5 (1.29%) Intranet
9 5 (1.29%) Wi-Fi
10 4 (1.03%) Wireless
11 2 (0.52%) IP Telephony
11 2 (0.52%) Broadband
11 2 (0.52%) Intrusion Detection
11 2 (0.52%) OSPF
Database & Business Intelligence
1 103 (26.55%) SQL Server
2 27 (6.96%) SQL Server 2008
3 26 (6.70%) Relational Database
4 18 (4.64%) MySQL
4 18 (4.64%) SQL Server Integration Services
5 13 (3.35%) SQL Server 2012
6 9 (2.32%) SQL Server Reporting Services
6 9 (2.32%) SQL Server 2005
7 8 (2.06%) Cognos Analysis Studio
7 8 (2.06%) Cognos Report Studio
7 8 (2.06%) Cognos Framework Manager
7 8 (2.06%) DB2
8 6 (1.55%) Oracle Discoverer
8 6 (1.55%) RDBMS
9 3 (0.77%) Crystal Reports
9 3 (0.77%) Oracle Database
10 2 (0.52%) QlikView
10 2 (0.52%) Informix
10 2 (0.52%) Oracle Database 10g
10 2 (0.52%) SQL Server 2000
Development Applications
1 23 (5.93%) Visual Studio
2 8 (2.06%) Git (software)
3 2 (0.52%) Hudson
3 2 (0.52%) ProC
4 1 (0.26%) JIRA
4 1 (0.26%) Oracle Forms
4 1 (0.26%) Team Foundation Server
General
1 61 (15.72%) Finance
2 20 (5.15%) Retail
3 11 (2.84%) Financial Institution
4 10 (2.58%) Manufacturing
5 5 (1.29%) Telecoms
5 5 (1.29%) Banking
5 5 (1.29%) Law
5 5 (1.29%) Billing
6 4 (1.03%) Legal
7 3 (0.77%) Advertising
8 1 (0.26%) Front Office
8 1 (0.26%) Back Office
8 1 (0.26%) Marketing
Libraries, Frameworks & Software Standards
1 74 (19.07%) .NET
2 28 (7.22%) ASP.NET
3 20 (5.15%) HTML
4 18 (4.64%) CSS
5 15 (3.87%) .NET Framework
6 12 (3.09%) Web Services
6 12 (3.09%) XML
7 11 (2.84%) ASP.NET MVC
8 9 (2.32%) AngularJS
8 9 (2.32%) Twitter Bootstrap
8 9 (2.32%) jQuery
9 7 (1.80%) WCF
9 7 (1.80%) Hibernate
9 7 (1.80%) Spring
9 7 (1.80%) Struts
9 7 (1.80%) J2EE
10 2 (0.52%) COM
10 2 (0.52%) Ajax
11 1 (0.26%) JMS
Miscellaneous
1 42 (10.82%) Analytical Skills
2 28 (7.22%) Computer Science
3 8 (2.06%) iSeries
4 6 (1.55%) Wiki
4 6 (1.55%) Blackberry
4 6 (1.55%) Management Information System
5 4 (1.03%) Equities
5 4 (1.03%) LIMS
6 3 (0.77%) Handset
6 3 (0.77%) Data Structures
6 3 (0.77%) Mobile Computing
7 2 (0.52%) Mobile App
7 2 (0.52%) Mathematics
7 2 (0.52%) Tandem
7 2 (0.52%) Smart Meter
7 2 (0.52%) EqualLogic
8 1 (0.26%) iPad
8 1 (0.26%) Open Source
8 1 (0.26%) Market Risk
8 1 (0.26%) iPhone
Operating Systems
1 206 (53.09%) Windows
2 51 (13.14%) UNIX
3 50 (12.89%) Windows Server 2008
4 45 (11.60%) Windows 7
5 34 (8.76%) Linux
5 34 (8.76%) Windows XP
6 32 (8.25%) Windows Server 2003
7 28 (7.22%) Windows Server 2012
8 8 (2.06%) Solaris
9 7 (1.80%) Windows 8
10 5 (1.29%) Windows Vista
11 4 (1.03%) Red Hat Enterprise Linux
12 3 (0.77%) Android
13 2 (0.52%) CentOS
13 2 (0.52%) Mac OS
13 2 (0.52%) AIX
13 2 (0.52%) Windows Mobile
14 1 (0.26%) SUSE Linux Enterprise Server
14 1 (0.26%) Debian
14 1 (0.26%) Ubuntu
Processes & Methodologies
1 81 (20.88%) ITIL
2 22 (5.67%) CRM
3 20 (5.15%) MVC
3 20 (5.15%) Root Cause Analysis
4 17 (4.38%) Service Delivery
5 15 (3.87%) Business Intelligence
6 14 (3.61%) User Acceptance Testing
7 13 (3.35%) ERP
8 12 (3.09%) Disaster Recovery
8 12 (3.09%) Time Management
9 10 (2.58%) Change Management
10 9 (2.32%) ETL
10 9 (2.32%) Service Management
10 9 (2.32%) Agile Software Development
10 9 (2.32%) Document Management
10 9 (2.32%) Web Development
11 8 (2.06%) Asset Management
12 7 (1.80%) Stakeholder Management
12 7 (1.80%) Logistics
12 7 (1.80%) Software Engineering
Programming Languages
1 170 (43.81%) SQL
2 48 (12.37%) C#
3 21 (5.41%) Java
4 20 (5.15%) PL/SQL
5 17 (4.38%) PHP
6 15 (3.87%) T-SQL
7 13 (3.35%) VB
8 12 (3.09%) JavaScript
9 10 (2.58%) VB.NET
10 9 (2.32%) C
11 5 (1.29%) RPG
11 5 (1.29%) Perl
11 5 (1.29%) Python
12 4 (1.03%) Shell Script
12 4 (1.03%) PowerShell
12 4 (1.03%) Bash Shell
13 3 (0.77%) RPG IV
14 2 (0.52%) VB6
14 2 (0.52%) Korn
14 2 (0.52%) VBScript
Qualifications
1 36 (9.28%) Degree
2 23 (5.93%) ITIL Certification
3 14 (3.61%) Microsoft Certification
4 13 (3.35%) MCSE
5 8 (2.06%) MCITP
6 7 (1.80%) Sun Certification
6 7 (1.80%) OCPJP
6 7 (1.80%) OCMJD
6 7 (1.80%) MCSA
7 6 (1.55%) VMware Certified Professional (VCP)
8 5 (1.29%) SC Cleared
8 5 (1.29%) Security Cleared
9 4 (1.03%) VCP4
9 4 (1.03%) CCNA
9 4 (1.03%) MCP
9 4 (1.03%) Cisco Certification
10 2 (0.52%) MCTS
10 2 (0.52%) MOS
10 2 (0.52%) ITIL Foundation Certificate
11 1 (0.26%) A+ Certification
Quality Assurance & Compliance
1 43 (11.08%) SLA
2 5 (1.29%) QA
System Software
1 75 (19.33%) Active Directory
2 40 (10.31%) VMware Infrastructure
3 20 (5.15%) Hyper-V
4 11 (2.84%) vSphere
5 9 (2.32%) VMware ESX
6 8 (2.06%) Terminal Services
7 5 (1.29%) XenApp
8 2 (0.52%) VMware ESXi
9 1 (0.26%) Citrix Presentation Server
Systems Management
1 10 (2.58%) Nagios
1 10 (2.58%) SCCM
2 7 (1.80%) SCOM
3 5 (1.29%) Backup Exec
4 4 (1.03%) WSUS
4 4 (1.03%) ITRS Geneos
4 4 (1.03%) Netcool
5 3 (0.77%) MAILsweeper
5 3 (0.77%) NetBackup
5 3 (0.77%) EMC NetWorker
5 3 (0.77%) MOM
6 1 (0.26%) Control-M
Vendors
1 103 (26.55%) Microsoft
2 65 (16.75%) VMware
3 50 (12.89%) Oracle
4 30 (7.73%) Citrix
5 28 (7.22%) Cisco
6 22 (5.67%) IBM
7 17 (4.38%) Sun
8 14 (3.61%) HP
8 14 (3.61%) Sybase
8 14 (3.61%) EMC
8 14 (3.61%) Kofax
9 11 (2.84%) Cognos
9 11 (2.84%) Business Objects
9 11 (2.84%) NetApp
10 9 (2.32%) Dell
11 6 (1.55%) CommVault
11 6 (1.55%) Apple
12 5 (1.29%) Lotus
12 5 (1.29%) Symantec
12 5 (1.29%) LANDesk
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £30000 - £32000 per annum
Posted: 19 hours ago
Stoke-On-Trent, Staffordshire
Searchability
Salary: £20000 - £25000 per annum
Posted: 20 hours ago
Telford, Shropshire
ReThink Recruitment
Salary: £18000 - £25000 per annum
Posted: 2 days ago
Tamworth, Staffordshire
Barclay Anderson
Salary: £0 - £25,000 per year
Posted: 2 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
NSK International Consultants Ltd
Salary: Up to £35,000 per annum + Benefits
Posted: 3 days ago
Stratford-Upon-Avon, Warwickshire
Senitor Associates
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 4 days ago
Walsall, West Midlands (County)
Sanderson
Salary: £40000.00 - £45000.00 per annum + Bonus+Benefits
Posted: 4 days ago
West Bromwich, West Midlands (County)
QA Limited
Salary: £150.00 per week
Posted: 4 days ago
Solihull, West Midlands (County)
Rullion IT Plus
Posted: 6 days ago