The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Support Analyst
Rank 79 80 77
Rank change year-on-year
+1 -3
Permanent jobs requiring a Support Analyst 150 170 168
As % of all permanent IT jobs located in the West Midlands 2.68% 3.11% 3.04%
As % of the Job Titles category 2.85% 3.26% 3.21%
Number of salaries quoted 124 130 152
Average salary £30,000 £27,500 £30,000
Average salary % change year-on-year
+9.09% -8.33%
90% offered a salary of more than £20,800 £20,950 £20,500
10% offered a salary of more than £42,500 £37,600 £44,000
UK excluding London average salary £28,500 £27,500 £27,500
% change year-on-year
+3.63% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5258 5213 5236
As % of all permanent IT jobs located in the West Midlands 94.04% 95.25% 94.82%
Number of salaries quoted 4389 4324 4457
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 3 September 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 51 £35,750 +30.00% 7
Staffordshire +12 29 £25,000 +6.38% 3
Coventry -11 24 £35,000 +9.55% 4
Warwickshire -7 19 £27,750 +0.90% 1
Solihull +11 9 £32,500 +22.64%
Shropshire -2 6 £30,000 +31.86% 1
Wolverhampton -9 6 £26,250 -27.08%
Worcestershire 0 2 £24,000 - 1
Dudley -1 1 £30,000 +17.64%
Walsall - 1 £28,500 -
Herefordshire - 1 £24,500 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 September 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 122 (44.53%) Windows
2 109 (39.78%) SQL
3 84 (30.66%) ITIL
4 78 (28.47%) SQL Server
5 76 (27.74%) Microsoft
6 66 (24.09%) MS Excel
7 56 (20.44%) Finance
8 51 (18.61%) Active Directory
9 46 (16.79%) SLA
10 41 (14.96%) UNIX
11 40 (14.60%) MS Office
12 38 (13.87%) MS Exchange
12 38 (13.87%) Windows 7
13 34 (12.41%) Windows Server 2008
14 33 (12.04%) Oracle
15 32 (11.68%) C#
15 32 (11.68%) VMware
16 31 (11.31%) .NET
17 29 (10.58%) Linux
17 29 (10.58%) Degree
18 24 (8.76%) Java
19 23 (8.39%) SharePoint
19 23 (8.39%) Windows Server 2003
20 22 (8.03%) Windows XP
20 22 (8.03%) Citrix
20 22 (8.03%) CRM
21 20 (7.30%) Analytical Skills
22 19 (6.93%) Cisco
23 18 (6.57%) ERP
23 18 (6.57%) SQL Server 2008

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 September 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (13.87%) MS Exchange
2 23 (8.39%) SharePoint
3 9 (3.28%) Exchange Server 2010
4 8 (2.92%) BizTalk Server
5 7 (2.55%) Exchange Server 2003
5 7 (2.55%) IIS
5 7 (2.55%) Lync
6 6 (2.19%) Exchange Server 2013
6 6 (2.19%) Exchange Server 2007
6 6 (2.19%) SharePoint 2010
7 5 (1.82%) Exstream Dialogue
8 3 (1.09%) CMS
8 3 (1.09%) SharePoint Server
9 2 (0.73%) WebSphere
9 2 (0.73%) JBoss
9 2 (0.73%) OpenEdge
10 1 (0.36%) WebLogic
10 1 (0.36%) IBM Notes
10 1 (0.36%) Apache
10 1 (0.36%) MTS
Applications
1 66 (24.09%) MS Excel
2 40 (14.60%) MS Office
3 5 (1.82%) MS Project
4 2 (0.73%) MS PowerPoint
5 1 (0.36%) AutoCAD
Business Applications
1 8 (2.92%) Dynamics CRM
2 5 (1.82%) Exstream
2 5 (1.82%) ResourceLink
3 4 (1.46%) Oracle EBS R12
3 4 (1.46%) CODA-Financials
3 4 (1.46%) Oracle Financials
4 2 (0.73%) Dynamics AX
4 2 (0.73%) Sage 200
5 1 (0.36%) Magento
5 1 (0.36%) Agresso
5 1 (0.36%) SAP R/3
5 1 (0.36%) SAP MM
Cloud Services
1 8 (2.92%) SaaS
2 4 (1.46%) Office 365
3 3 (1.09%) Microsoft Azure
4 2 (0.73%) PaaS
4 2 (0.73%) IaaS
5 1 (0.36%) Cloud Computing
Communications & Networking
1 13 (4.74%) Firewall
2 12 (4.38%) LAN
2 12 (4.38%) VPN
2 12 (4.38%) DNS
3 9 (3.28%) WAN
3 9 (3.28%) TCP/IP
4 8 (2.92%) DHCP
4 8 (2.92%) Internet
5 6 (2.19%) Network Security
6 5 (1.82%) VLAN
7 4 (1.46%) Wi-Fi
7 4 (1.46%) Cisco Nexus
7 4 (1.46%) OSPF
7 4 (1.46%) SAN
8 3 (1.09%) BGP
8 3 (1.09%) Broadband
8 3 (1.09%) GPRS
8 3 (1.09%) Spanning Tree
8 3 (1.09%) Cisco IOS
9 2 (0.73%) Wireless
Database & Business Intelligence
1 78 (28.47%) SQL Server
2 18 (6.57%) SQL Server 2008
2 18 (6.57%) Relational Database
3 12 (4.38%) SQL Server Reporting Services
4 11 (4.01%) SQL Server Integration Services
5 9 (3.28%) SQL Server 2005
5 9 (3.28%) SQL Server 2012
6 8 (2.92%) MySQL
7 7 (2.55%) RDBMS
8 5 (1.82%) BusinessObjects
9 4 (1.46%) DB2
9 4 (1.46%) SQL Server Analysis Services
10 3 (1.09%) dBASE
10 3 (1.09%) Data Warehouse
11 2 (0.73%) Crystal Reports
12 1 (0.36%) Informix
12 1 (0.36%) SQL Server 2000
Development Applications
1 6 (2.19%) JIRA
2 2 (0.73%) ProC
3 1 (0.36%) Team Foundation Server
3 1 (0.36%) Hudson
General
1 56 (20.44%) Finance
2 12 (4.38%) Retail
3 11 (4.01%) Front Office
4 7 (2.55%) Back Office
5 4 (1.46%) Telecoms
6 3 (1.09%) Marketing
7 2 (0.73%) Manufacturing
7 2 (0.73%) Advertising
7 2 (0.73%) Banking
8 1 (0.36%) Aerospace
8 1 (0.36%) Pharmaceutical
8 1 (0.36%) Financial Institution
Libraries, Frameworks & Software Standards
1 31 (11.31%) .NET
2 12 (4.38%) ASP.NET
3 11 (4.01%) XML
4 10 (3.65%) Web Services
5 8 (2.92%) ASP.NET MVC
6 7 (2.55%) WCF
7 6 (2.19%) HTML
8 3 (1.09%) .NET Framework
9 2 (0.73%) SAP Basis
9 2 (0.73%) SAP ALE
9 2 (0.73%) CSS
9 2 (0.73%) Middleware
10 1 (0.36%) LAMP
10 1 (0.36%) COM+
10 1 (0.36%) DCOM
10 1 (0.36%) Application Packaging
10 1 (0.36%) jQuery
10 1 (0.36%) ASP.NET Web Forms
Miscellaneous
1 20 (7.30%) Analytical Skills
2 10 (3.65%) Management Information System
3 9 (3.28%) Computer Science
4 7 (2.55%) Mathematics
5 6 (2.19%) Derivative
5 6 (2.19%) Equity Derivative
6 5 (1.82%) Data Centre
7 4 (1.46%) iPad
7 4 (1.46%) iSeries
7 4 (1.46%) Client/Server
7 4 (1.46%) Chip and PIN
8 3 (1.09%) Blackberry
8 3 (1.09%) Replication
8 3 (1.09%) HP Storage
8 3 (1.09%) Mobile Payment
9 2 (0.73%) Enterprise Software
9 2 (0.73%) Mainframe
10 1 (0.36%) AS400
10 1 (0.36%) EFTPOS
10 1 (0.36%) EPoS
Operating Systems
1 122 (44.53%) Windows
2 41 (14.96%) UNIX
3 38 (13.87%) Windows 7
4 34 (12.41%) Windows Server 2008
5 29 (10.58%) Linux
6 23 (8.39%) Windows Server 2003
7 22 (8.03%) Windows XP
8 13 (4.74%) Windows Server 2012
9 9 (3.28%) AIX
10 8 (2.92%) Windows 8
11 5 (1.82%) Windows Vista
12 2 (0.73%) Apple iOS
12 2 (0.73%) Solaris
13 1 (0.36%) Debian
13 1 (0.36%) OS/400
13 1 (0.36%) Mac OS X
13 1 (0.36%) i5/OS
13 1 (0.36%) Android
13 1 (0.36%) Mac OS
13 1 (0.36%) Windows Phone
Processes & Methodologies
1 84 (30.66%) ITIL
2 22 (8.03%) CRM
3 18 (6.57%) ERP
4 15 (5.47%) Service Management
5 12 (4.38%) Change Management
6 11 (4.01%) Problem Management
7 10 (3.65%) MVC
8 9 (3.28%) Release Management
9 8 (2.92%) Incident Management
9 8 (2.92%) Business Intelligence
10 7 (2.55%) Project Management
10 7 (2.55%) Time Management
11 6 (2.19%) Test Scripting
11 6 (2.19%) Capacity Management
11 6 (2.19%) Coaching
11 6 (2.19%) Service Delivery
12 5 (1.82%) Disaster Recovery
12 5 (1.82%) Migration
12 5 (1.82%) Document Management
12 5 (1.82%) Procure-to-pay
Programming Languages
1 109 (39.78%) SQL
2 32 (11.68%) C#
3 24 (8.76%) Java
4 13 (4.74%) VB
5 12 (4.38%) VB6
6 11 (4.01%) PL/SQL
7 10 (3.65%) C
8 9 (3.28%) VBScript
9 8 (2.92%) T-SQL
10 7 (2.55%) PowerShell
11 5 (1.82%) PHP
11 5 (1.82%) C++
12 4 (1.46%) Perl
13 2 (0.73%) JavaScript
13 2 (0.73%) ABAP
13 2 (0.73%) Shell Script
13 2 (0.73%) Python
13 2 (0.73%) Bash Shell
14 1 (0.36%) Korn
14 1 (0.36%) MUMPS
Qualifications
1 29 (10.58%) Degree
2 13 (4.74%) ITIL Certification
3 11 (4.01%) Microsoft Certification
4 9 (3.28%) Cisco Certification
5 7 (2.55%) CCNP
5 7 (2.55%) MCSE
6 5 (1.82%) CCIE
7 4 (1.46%) MCP
7 4 (1.46%) MCSA
7 4 (1.46%) CCNA
7 4 (1.46%) MCITP
8 3 (1.09%) NCDA
8 3 (1.09%) NCIE
9 2 (0.73%) Citrix Certification
9 2 (0.73%) VMware Certified Professional (VCP)
9 2 (0.73%) MCDST
9 2 (0.73%) MCTS
10 1 (0.36%) PRINCE2 Certification
10 1 (0.36%) VCP4
10 1 (0.36%) CCA
Quality Assurance & Compliance
1 46 (16.79%) SLA
2 4 (1.46%) PCI DSS
3 2 (0.73%) QA
4 1 (0.36%) ISO 9001
System Software
1 51 (18.61%) Active Directory
2 17 (6.20%) VMware Infrastructure
3 14 (5.11%) Hyper-V
4 13 (4.74%) XenApp
5 11 (4.01%) vSphere
6 3 (1.09%) Terminal Services
6 3 (1.09%) Citrix Presentation Server
7 2 (0.73%) VMware ESXi
7 2 (0.73%) VMware ESX
8 1 (0.36%) Xen
8 1 (0.36%) Terminal Server
8 1 (0.36%) Forefront TMG
Systems Management
1 12 (4.38%) SCCM
2 8 (2.92%) SCOM
3 6 (2.19%) Nagios
4 5 (1.82%) Backup Exec
5 3 (1.09%) WSUS
5 3 (1.09%) ITRS Geneos
5 3 (1.09%) Norton AntiVirus
5 3 (1.09%) Netcool
6 1 (0.36%) Control-M
6 1 (0.36%) NetBackup
6 1 (0.36%) Zenoss
6 1 (0.36%) WhatsUp Gold
6 1 (0.36%) McAfee ePO
6 1 (0.36%) MOM
Vendors
1 76 (27.74%) Microsoft
2 33 (12.04%) Oracle
3 32 (11.68%) VMware
4 22 (8.03%) Citrix
5 19 (6.93%) Cisco
6 14 (5.11%) SAP
7 10 (3.65%) HP
7 10 (3.65%) NetApp
8 7 (2.55%) Sage
8 7 (2.55%) Sophos
9 6 (2.19%) CheckPoint
9 6 (2.19%) Apple
9 6 (2.19%) IBM
10 5 (1.82%) Sybase
10 5 (1.82%) Juniper
10 5 (1.82%) Northgate
11 4 (1.46%) Splunk
11 4 (1.46%) EMC
11 4 (1.46%) CODA
11 4 (1.46%) Pegasus
Tamworth, Staffordshire
Big Red Recruitment
Salary: £28550 per annum
Posted: 10 hours ago
Telford, Shropshire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: Yesterday
Tamworth, Staffordshire
Big Red Recruitment
Salary: £28500 per annum + training and excellent package
Posted: 2 days ago
Coventry
Recruitment Genius
Salary: £26000 - £32000 per annum
Posted: 2 days ago
Coventry
Recruitment Genius
Salary: £20000 - £26000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £28000 - £35000 Per Annum
Posted: 6 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £24050 per annum + excellent benefits
Posted: 6 days ago
Worcester
Bluetownonline Ltd
Salary: £38154 - £43941 per annum
Posted: 7 days ago
Birmingham
Capita - ITIN
Salary: £33000.00 - £40000.00 per annum + Bonus
Posted: 10 days ago
Birmingham
Capita - ITIN
Salary: £35000 - £42000 per annum + Benefits
Posted: 14 days ago
Birmingham, Warwickshire
TCNS
Posted: 16 days ago
Birmingham, Warwickshire
London Midland
Posted: 22 days ago
Birmingham
Shortlist Recruitment
Salary: £20000 - £25000 per annum + Generous Benefits
Posted: 24 days ago