The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 100 79 87
Rank change year-on-year
-21 +8
Permanent jobs requiring a Support Analyst 145 168 152
As % of all permanent IT jobs located in the West Midlands 2.51% 3.12% 2.73%
As % of the Job Titles category 2.69% 3.29% 2.88%
Number of salaries quoted 110 139 133
Average salary £30,000 £27,500 £30,000
Average salary % change year-on-year
+9.09% -8.33%
90% offered a salary of more than £22,100 £20,500 £21,200
10% offered a salary of more than £45,000 £37,050 £38,450
UK excluding London average salary £28,000 £27,500 £27,511
% change year-on-year
+1.81% -0.04%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5383 5107 5281
As % of all permanent IT jobs located in the West Midlands 93.13% 94.89% 94.85%
Number of salaries quoted 4437 4274 4435
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 4 August 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 54 £37,000 +34.54% 3
Staffordshire +5 24 £25,000 +13.63% 3
Coventry -21 21 £35,000 +8.03% 5
Warwickshire -17 15 £27,500 - 2
Solihull +12 14 £32,000 +20.75%
Shropshire -1 7 £26,250 +10.52%
Wolverhampton -6 5 £27,500 -14.06% 1
Walsall - 2 £27,500 -
Dudley 0 1 £27,500 +7.84%
Herefordshire -1 1 £24,500 -42.35%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 136 (49.45%) Windows
2 118 (42.91%) SQL
3 97 (35.27%) SQL Server
4 89 (32.36%) ITIL
5 67 (24.36%) MS Excel
6 65 (23.64%) Microsoft
7 58 (21.09%) Active Directory
8 51 (18.55%) Finance
9 46 (16.73%) SLA
10 45 (16.36%) .NET
11 43 (15.64%) C#
11 43 (15.64%) MS Office
12 39 (14.18%) UNIX
12 39 (14.18%) VMware
13 35 (12.73%) Windows Server 2008
13 35 (12.73%) MS Exchange
14 33 (12.00%) Oracle
15 31 (11.27%) Windows 7
16 27 (9.82%) Linux
17 26 (9.45%) Java
18 25 (9.09%) Degree
19 23 (8.36%) SharePoint
19 23 (8.36%) Windows XP
19 23 (8.36%) Analytical Skills
20 22 (8.00%) Relational Database
20 22 (8.00%) Citrix
21 21 (7.64%) Windows Server 2003
21 21 (7.64%) CRM
21 21 (7.64%) SQL Server 2008
22 20 (7.27%) ASP.NET

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (12.73%) MS Exchange
2 23 (8.36%) SharePoint
3 8 (2.91%) IIS
3 8 (2.91%) SharePoint 2010
4 7 (2.55%) Lync
4 7 (2.55%) Exchange Server 2010
4 7 (2.55%) BizTalk Server
5 6 (2.18%) Exchange Server 2007
6 5 (1.82%) Exchange Server 2003
7 4 (1.45%) Exstream Dialogue
8 3 (1.09%) CMS
8 3 (1.09%) Exchange Server 2013
8 3 (1.09%) SharePoint Server
9 2 (0.73%) WebSphere
9 2 (0.73%) JBoss
9 2 (0.73%) OpenEdge
10 1 (0.36%) WebLogic
10 1 (0.36%) IBM Notes
10 1 (0.36%) Apache
10 1 (0.36%) MTS
Applications
1 67 (24.36%) MS Excel
2 43 (15.64%) MS Office
3 5 (1.82%) MS Project
4 1 (0.36%) AutoCAD
Business Applications
1 10 (3.64%) Dynamics CRM
2 5 (1.82%) ResourceLink
3 4 (1.45%) Oracle EBS R12
3 4 (1.45%) Oracle Financials
3 4 (1.45%) CODA-Financials
3 4 (1.45%) Exstream
4 3 (1.09%) Magento
5 2 (0.73%) Sage 200
5 2 (0.73%) Dynamics AX
6 1 (0.36%) SAP R/3
6 1 (0.36%) SAP MM
Cloud Services
1 8 (2.91%) SaaS
2 3 (1.09%) Microsoft Azure
2 3 (1.09%) Office 365
3 2 (0.73%) IaaS
3 2 (0.73%) PaaS
4 1 (0.36%) Google Apps
4 1 (0.36%) Cloud Computing
Communications & Networking
1 13 (4.73%) TCP/IP
2 11 (4.00%) LAN
2 11 (4.00%) DNS
2 11 (4.00%) Internet
3 10 (3.64%) Firewall
4 9 (3.27%) WAN
5 8 (2.91%) VPN
6 7 (2.55%) DHCP
7 6 (2.18%) SAN
8 5 (1.82%) Intranet
8 5 (1.82%) VLAN
8 5 (1.82%) Network Security
9 4 (1.45%) Cisco Nexus
10 3 (1.09%) Spanning Tree
10 3 (1.09%) NAS
10 3 (1.09%) Cisco IOS
10 3 (1.09%) OSPF
10 3 (1.09%) BGP
11 2 (0.73%) Wi-Fi
11 2 (0.73%) Wireless
Database & Business Intelligence
1 97 (35.27%) SQL Server
2 22 (8.00%) Relational Database
3 21 (7.64%) SQL Server 2008
4 17 (6.18%) MySQL
5 15 (5.45%) SQL Server Reporting Services
6 14 (5.09%) SQL Server Integration Services
7 10 (3.64%) SQL Server 2005
7 10 (3.64%) SQL Server 2012
8 7 (2.55%) RDBMS
9 6 (2.18%) BusinessObjects
10 4 (1.45%) Data Warehouse
10 4 (1.45%) DB2
10 4 (1.45%) SQL Server Analysis Services
11 3 (1.09%) dBASE
12 1 (0.36%) Crystal Reports
12 1 (0.36%) Informix
12 1 (0.36%) SQL Server 2000
Development Applications
1 7 (2.55%) JIRA
2 2 (0.73%) ProC
3 1 (0.36%) Team Foundation Server
General
1 51 (18.55%) Finance
2 8 (2.91%) Front Office
3 7 (2.55%) Back Office
4 6 (2.18%) Retail
5 3 (1.09%) Billing
5 3 (1.09%) Marketing
6 2 (0.73%) Manufacturing
6 2 (0.73%) Advertising
6 2 (0.73%) Banking
6 2 (0.73%) Telecoms
7 1 (0.36%) Aerospace
7 1 (0.36%) Legal
Libraries, Frameworks & Software Standards
1 45 (16.36%) .NET
2 20 (7.27%) ASP.NET
3 14 (5.09%) ASP.NET MVC
4 12 (4.36%) Web Services
5 10 (3.64%) XML
6 9 (3.27%) WCF
7 5 (1.82%) .NET Framework
7 5 (1.82%) HTML
7 5 (1.82%) CSS
8 2 (0.73%) SAP Basis
8 2 (0.73%) SAP ALE
8 2 (0.73%) Middleware
9 1 (0.36%) LAMP
9 1 (0.36%) COM+
9 1 (0.36%) DCOM
9 1 (0.36%) Application Packaging
9 1 (0.36%) jQuery
9 1 (0.36%) ASP.NET Web Forms
Miscellaneous
1 23 (8.36%) Analytical Skills
2 7 (2.55%) Mathematics
2 7 (2.55%) iSeries
3 6 (2.18%) Derivative
3 6 (2.18%) Equity Derivative
3 6 (2.18%) Management Information System
3 6 (2.18%) Computer Science
4 4 (1.45%) Data Centre
4 4 (1.45%) Client/Server
4 4 (1.45%) Blackberry
4 4 (1.45%) iPad
5 3 (1.09%) HP Storage
6 2 (0.73%) Enterprise Software
6 2 (0.73%) Mainframe
6 2 (0.73%) EPoS
6 2 (0.73%) Chip and PIN
6 2 (0.73%) iPhone
7 1 (0.36%) Market Risk
7 1 (0.36%) Performance Metrics
7 1 (0.36%) EFTPOS
Operating Systems
1 136 (49.45%) Windows
2 39 (14.18%) UNIX
3 35 (12.73%) Windows Server 2008
4 31 (11.27%) Windows 7
5 27 (9.82%) Linux
6 23 (8.36%) Windows XP
7 21 (7.64%) Windows Server 2003
8 14 (5.09%) Windows Server 2012
9 9 (3.27%) AIX
10 5 (1.82%) Windows Vista
11 3 (1.09%) Windows 8
12 2 (0.73%) Apple iOS
12 2 (0.73%) Solaris
13 1 (0.36%) OS/400
13 1 (0.36%) i5/OS
13 1 (0.36%) Android
13 1 (0.36%) Debian
13 1 (0.36%) Windows Phone
Processes & Methodologies
1 89 (32.36%) ITIL
2 21 (7.64%) CRM
3 17 (6.18%) ERP
4 16 (5.82%) MVC
5 13 (4.73%) Problem Management
6 11 (4.00%) Document Management
6 11 (4.00%) Service Management
7 10 (3.64%) Change Management
8 9 (3.27%) Test Scripting
9 8 (2.91%) Service Delivery
9 8 (2.91%) Release Management
9 8 (2.91%) User Acceptance Testing
10 7 (2.55%) Incident Management
10 7 (2.55%) Project Management
10 7 (2.55%) Time Management
10 7 (2.55%) Capacity Management
11 6 (2.18%) DevOps
11 6 (2.18%) Coaching
11 6 (2.18%) Stakeholder Management
12 5 (1.82%) Business Intelligence
Programming Languages
1 118 (42.91%) SQL
2 43 (15.64%) C#
3 26 (9.45%) Java
4 11 (4.00%) VB
5 10 (3.64%) VB6
6 9 (3.27%) PL/SQL
7 8 (2.91%) T-SQL
8 7 (2.55%) VBScript
8 7 (2.55%) PHP
8 7 (2.55%) PowerShell
9 5 (1.82%) C
10 4 (1.45%) Perl
11 3 (1.09%) C++
11 3 (1.09%) Python
12 2 (0.73%) VB.NET
12 2 (0.73%) ABAP
12 2 (0.73%) Bash Shell
12 2 (0.73%) Shell Script
13 1 (0.36%) MUMPS
13 1 (0.36%) Korn
Qualifications
1 25 (9.09%) Degree
2 13 (4.73%) ITIL Certification
3 12 (4.36%) Microsoft Certification
4 8 (2.91%) MCSE
5 7 (2.55%) MCSA
5 7 (2.55%) Cisco Certification
6 6 (2.18%) MCITP
7 5 (1.82%) CCNP
8 4 (1.45%) CCIE
8 4 (1.45%) MCP
8 4 (1.45%) Citrix Certification
9 3 (1.09%) CCNA
9 3 (1.09%) NCDA
9 3 (1.09%) NCIE
10 2 (0.73%) VMware Certified Professional (VCP)
10 2 (0.73%) MCDST
10 2 (0.73%) MCTS
11 1 (0.36%) VCP4
11 1 (0.36%) CCA
11 1 (0.36%) PRINCE2 Certification
Quality Assurance & Compliance
1 46 (16.73%) SLA
2 3 (1.09%) QA
3 2 (0.73%) PCI DSS
4 1 (0.36%) ISO 9001
System Software
1 58 (21.09%) Active Directory
2 19 (6.91%) VMware Infrastructure
3 13 (4.73%) XenApp
4 12 (4.36%) Hyper-V
5 11 (4.00%) vSphere
6 5 (1.82%) Terminal Services
7 2 (0.73%) VMware ESX
8 1 (0.36%) Xen
8 1 (0.36%) Citrix Presentation Server
8 1 (0.36%) Terminal Server
8 1 (0.36%) Forefront TMG
Systems Management
1 12 (4.36%) SCCM
2 8 (2.91%) SCOM
3 7 (2.55%) Nagios
4 3 (1.09%) Netcool
4 3 (1.09%) Backup Exec
4 3 (1.09%) ITRS Geneos
5 2 (0.73%) WSUS
6 1 (0.36%) MOM
6 1 (0.36%) Control-M
6 1 (0.36%) Norton AntiVirus
6 1 (0.36%) NetBackup
6 1 (0.36%) Zenoss
6 1 (0.36%) WhatsUp Gold
6 1 (0.36%) McAfee ePO
Vendors
1 65 (23.64%) Microsoft
2 39 (14.18%) VMware
3 33 (12.00%) Oracle
4 22 (8.00%) Citrix
5 18 (6.55%) Cisco
6 11 (4.00%) NetApp
7 9 (3.27%) SAP
7 9 (3.27%) HP
8 8 (2.91%) Apple
9 7 (2.55%) Sage
10 6 (2.18%) CheckPoint
11 5 (1.82%) IBM
11 5 (1.82%) Sun
11 5 (1.82%) Northgate
12 4 (1.45%) EMC
12 4 (1.45%) Cognos
12 4 (1.45%) Pegasus
12 4 (1.45%) Juniper
12 4 (1.45%) CODA
13 3 (1.09%) Kofax
Wolverhampton, West Midlands (County)
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 2 hours ago
Warwickshire
TEKsystems
Salary: £35000 - £40000 per annum
Posted: 17 hours ago
Stoke-On-Trent, Staffordshire
Informatiq Consulting
Salary: £18000 - £22000 per annum
Posted: 21 hours ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £25,000 to £35,000 per annum + bonus + pension
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £28550 per annum + Non contrib Pension
Posted: 4 days ago
Warwick
University of Warwick
Salary: £24,775 - £27,864 per annum
Posted: 5 days ago
Coventry, West Midlands (County)
NSK International Consultants Ltd
Salary: Competitive Salary + Benefits
Posted: 5 days ago
Sutton Coldfield, West Midlands (County)
Senitor Associates
Salary: £17000 - £20000 per annum + Great Company
Posted: 6 days ago
Coventry, West Midlands (County)
Net Talent
Posted: 6 days ago
Birmingham
Ortolan Group
Posted: 11 days ago
West Bromwich
Hays IT - Uk Posting account
Salary: £21000.00 per annum + Benefits
Posted: 13 days ago
Coventry, West Midlands (County)
Lockheed Martin
Posted: 13 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £28551.60 per annum + 40d Hol+final sal pen+Health
Posted: 15 days ago
Lichfield
Recruitment Genius
Salary: £19000 - £22000 per annum
Posted: 19 days ago