The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Support Analyst
Rank 82 64 53
Rank change year-on-year
-18 -11
Permanent jobs requiring a Support Analyst 151 168 206
As % of all permanent IT jobs located in the West Midlands 2.87% 3.65% 4.15%
As % of the Job Titles category 3.02% 3.83% 4.36%
Number of salaries quoted 139 149 184
Average salary £25,000 £25,500 £27,000
Average salary % change year-on-year
-1.96% -5.55%
90% offered a salary of more than £19,500 £19,400 £21,000
10% offered a salary of more than £35,000 £37,500 £36,250
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4997 4382 4721
As % of all permanent IT jobs located in the West Midlands 95.09% 95.20% 95.20%
Number of salaries quoted 4283 3622 4000
Average salary £38,500 £40,000 £36,500
Average salary % change year-on-year
-3.75% +9.58%
90% offered a salary of more than £24,000 £25,000 £23,650
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 1 April 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +8 40 £27,500 +6.79%
Birmingham -34 30 £25,000 -2.91% 2
Staffordshire +13 25 £22,500 -5.26% 2
Warwickshire -13 21 £22,500 -18.18% 3
Worcestershire -6 13 £25,500 -8.92%
Solihull -19 6 £22,500 -6.25%
Herefordshire +4 5 £21,500 +2.38%
Wolverhampton +1 5 £32,500 -13.33%
Shropshire -12 5 £26,500 +6.00% 2
Walsall +2 3 £30,000 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 April 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 188 (54.97%) Windows
2 140 (40.94%) SQL
3 97 (28.36%) SQL Server
4 90 (26.32%) Microsoft
5 79 (23.10%) ITIL
6 77 (22.51%) Active Directory
7 76 (22.22%) MS Excel
8 71 (20.76%) MS Office
9 65 (19.01%) .NET
10 63 (18.42%) VMware
11 48 (14.04%) Finance
12 44 (12.87%) Windows Server 2008
13 43 (12.57%) C#
14 41 (11.99%) MS Exchange
14 41 (11.99%) Windows 7
15 38 (11.11%) Oracle
16 36 (10.53%) VMware Infrastructure
17 33 (9.65%) SharePoint
17 33 (9.65%) SLA
18 32 (9.36%) UNIX
19 30 (8.77%) Linux
20 29 (8.48%) Citrix
21 27 (7.89%) Analytical Skills
22 26 (7.60%) Windows XP
22 26 (7.60%) Cisco
22 26 (7.60%) Windows Server 2012
23 25 (7.31%) Degree
24 23 (6.73%) CRM
24 23 (6.73%) Windows Server 2003
25 22 (6.43%) ASP.NET

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 April 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (11.99%) MS Exchange
2 33 (9.65%) SharePoint
3 21 (6.14%) IIS
4 14 (4.09%) Exchange Server 2013
5 13 (3.80%) Exchange Server 2010
6 11 (3.22%) Exchange Server 2003
7 7 (2.05%) SharePoint 2010
8 6 (1.75%) Tomcat
9 5 (1.46%) Exchange Server 2007
10 4 (1.17%) Apache
11 3 (0.88%) IBM Notes
12 2 (0.58%) JBoss
12 2 (0.58%) SharePoint Server
12 2 (0.58%) WebSphere
12 2 (0.58%) Oracle Workflow
13 1 (0.29%) Lync
13 1 (0.29%) Drupal
13 1 (0.29%) Blackberry Enterprise Server
13 1 (0.29%) CMS
Applications
1 76 (22.22%) MS Excel
2 71 (20.76%) MS Office
3 5 (1.46%) MS PowerPoint
4 1 (0.29%) Spreadsheet
4 1 (0.29%) MS Visio
4 1 (0.29%) S-PLUS
Business Applications
1 10 (2.92%) Dynamics CRM
2 9 (2.63%) Oracle EBS
2 9 (2.63%) Oracle EBS R12
3 3 (0.88%) Magento
4 2 (0.58%) Oracle BPM
5 1 (0.29%) Sage 50
5 1 (0.29%) Oracle Applications
5 1 (0.29%) Academy Housing
5 1 (0.29%) arcHouse
5 1 (0.29%) Dynamics AX
5 1 (0.29%) ResourceLink
5 1 (0.29%) Oracle Financials
Cloud Services
1 9 (2.63%) Office 365
2 4 (1.17%) Google Apps
3 3 (0.88%) SaaS
4 1 (0.29%) Cloud Computing
4 1 (0.29%) Microsoft Azure
Communications & Networking
1 20 (5.85%) TCP/IP
2 17 (4.97%) Firewall
3 15 (4.39%) VPN
3 15 (4.39%) DNS
3 15 (4.39%) Internet
4 14 (4.09%) LAN
5 11 (3.22%) WAN
5 11 (3.22%) VLAN
6 9 (2.63%) DHCP
6 9 (2.63%) VoIP
6 9 (2.63%) SAN
7 6 (1.75%) Intranet
8 5 (1.46%) Wi-Fi
8 5 (1.46%) Wireless
9 4 (1.17%) SSH
10 3 (0.88%) NAS
10 3 (0.88%) FTP
11 2 (0.58%) IP Telephony
11 2 (0.58%) Cisco IOS
11 2 (0.58%) Network Security
Database & Business Intelligence
1 97 (28.36%) SQL Server
2 18 (5.26%) MySQL
2 18 (5.26%) Relational Database
3 17 (4.97%) SQL Server 2008
4 12 (3.51%) SQL Server Reporting Services
5 10 (2.92%) SQL Server Integration Services
6 8 (2.34%) SQL Server 2005
6 8 (2.34%) SQL Server 2012
7 6 (1.75%) Oracle Discoverer
7 6 (1.75%) RDBMS
8 3 (0.88%) Oracle Database
8 3 (0.88%) Data Warehouse
9 2 (0.58%) Oracle Database 10g
9 2 (0.58%) Informix
10 1 (0.29%) MS Access
10 1 (0.29%) Crystal Reports
10 1 (0.29%) SQL Server 2000
10 1 (0.29%) Oracle BI Publisher
10 1 (0.29%) BusinessObjects XI
10 1 (0.29%) SQL Server Analysis Services
Development Applications
1 12 (3.51%) Visual Studio
2 3 (0.88%) JIRA
3 2 (0.58%) Hudson
3 2 (0.58%) ProC
4 1 (0.29%) Oracle Forms
General
1 48 (14.04%) Finance
2 20 (5.85%) Retail
3 7 (2.05%) Manufacturing
4 5 (1.46%) Telecoms
4 5 (1.46%) Billing
5 4 (1.17%) Legal
6 3 (0.88%) Marketing
6 3 (0.88%) Back Office
6 3 (0.88%) Law
7 2 (0.58%) Advertising
7 2 (0.58%) Banking
7 2 (0.58%) Financial Institution
8 1 (0.29%) Front Office
Libraries, Frameworks & Software Standards
1 65 (19.01%) .NET
2 22 (6.43%) ASP.NET
3 15 (4.39%) ASP.NET MVC
4 12 (3.51%) HTML
4 12 (3.51%) Web Services
5 11 (3.22%) XML
6 10 (2.92%) CSS
7 8 (2.34%) .NET Framework
8 7 (2.05%) WCF
9 3 (0.88%) Hibernate
9 3 (0.88%) Spring
9 3 (0.88%) Struts
9 3 (0.88%) J2EE
10 2 (0.58%) COM
10 2 (0.58%) Ajax
11 1 (0.29%) jQuery
11 1 (0.29%) LAMP
Miscellaneous
1 27 (7.89%) Analytical Skills
2 19 (5.56%) Computer Science
3 11 (3.22%) iSeries
4 7 (2.05%) Blackberry
5 5 (1.46%) Management Information System
6 3 (0.88%) Handset
6 3 (0.88%) LIMS
6 3 (0.88%) Data Structures
7 2 (0.58%) EqualLogic
7 2 (0.58%) Mobile App
7 2 (0.58%) EPoS
7 2 (0.58%) Tandem
7 2 (0.58%) Smart Meter
7 2 (0.58%) Mathematics
7 2 (0.58%) iPhone
8 1 (0.29%) Open Source
8 1 (0.29%) CMDB
8 1 (0.29%) Wiki
8 1 (0.29%) Market Risk
8 1 (0.29%) Statistics
Operating Systems
1 188 (54.97%) Windows
2 44 (12.87%) Windows Server 2008
3 41 (11.99%) Windows 7
4 32 (9.36%) UNIX
5 30 (8.77%) Linux
6 26 (7.60%) Windows XP
6 26 (7.60%) Windows Server 2012
7 23 (6.73%) Windows Server 2003
8 8 (2.34%) Solaris
9 5 (1.46%) Windows 8
10 4 (1.17%) Red Hat Enterprise Linux
10 4 (1.17%) Windows Vista
11 3 (0.88%) Android
11 3 (0.88%) AIX
12 2 (0.58%) CentOS
12 2 (0.58%) Windows Mobile
13 1 (0.29%) Apple iOS
13 1 (0.29%) Debian
13 1 (0.29%) Windows Phone
Processes & Methodologies
1 79 (23.10%) ITIL
2 23 (6.73%) CRM
3 19 (5.56%) Root Cause Analysis
4 15 (4.39%) Service Delivery
4 15 (4.39%) MVC
5 13 (3.80%) Document Management
6 12 (3.51%) User Acceptance Testing
6 12 (3.51%) Time Management
7 10 (2.92%) Problem Management
7 10 (2.92%) ERP
8 9 (2.63%) Disaster Recovery
9 8 (2.34%) Change Management
9 8 (2.34%) Incident Management
10 7 (2.05%) Project Management
10 7 (2.05%) Business Intelligence
10 7 (2.05%) Stakeholder Management
11 6 (1.75%) Agile Software Development
11 6 (1.75%) Logistics
11 6 (1.75%) PRINCE2
11 6 (1.75%) Service Management
Programming Languages
1 140 (40.94%) SQL
2 43 (12.57%) C#
3 19 (5.56%) Java
4 15 (4.39%) PL/SQL
5 14 (4.09%) VB
6 11 (3.22%) PHP
7 8 (2.34%) VB.NET
8 7 (2.05%) T-SQL
9 6 (1.75%) C
9 6 (1.75%) PowerShell
10 5 (1.46%) RPG
10 5 (1.46%) VBScript
11 4 (1.17%) Shell Script
11 4 (1.17%) VB6
12 3 (0.88%) JavaScript
12 3 (0.88%) RPG IV
13 2 (0.58%) Korn
14 1 (0.29%) VBA
14 1 (0.29%) Python
14 1 (0.29%) Perl
Qualifications
1 25 (7.31%) Degree
2 19 (5.56%) Microsoft Certification
3 16 (4.68%) MCSE
3 16 (4.68%) ITIL Certification
4 11 (3.22%) MCSA
4 11 (3.22%) MCITP
5 6 (1.75%) CCNA
5 6 (1.75%) MCP
5 6 (1.75%) Cisco Certification
6 4 (1.17%) VMware Certified Professional (VCP)
6 4 (1.17%) MCTS
6 4 (1.17%) Citrix Certification
6 4 (1.17%) SC Cleared
6 4 (1.17%) Security Cleared
7 3 (0.88%) OCPJP
7 3 (0.88%) OCMJD
7 3 (0.88%) Sun Certification
8 2 (0.58%) MOS
8 2 (0.58%) VCP4
8 2 (0.58%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (9.65%) SLA
2 2 (0.58%) QA
System Software
1 77 (22.51%) Active Directory
2 36 (10.53%) VMware Infrastructure
3 16 (4.68%) Hyper-V
4 14 (4.09%) vSphere
5 10 (2.92%) Terminal Services
6 6 (1.75%) VMware ESX
6 6 (1.75%) XenApp
7 2 (0.58%) VMware ESXi
8 1 (0.29%) Xen
8 1 (0.29%) Citrix Presentation Server
Systems Management
1 10 (2.92%) SCCM
2 9 (2.63%) Nagios
3 6 (1.75%) SCOM
4 5 (1.46%) Backup Exec
5 4 (1.17%) WSUS
5 4 (1.17%) NetBackup
6 3 (0.88%) Netcool
6 3 (0.88%) ITRS Geneos
7 2 (0.58%) Control-M
7 2 (0.58%) MOM
8 1 (0.29%) EMC NetWorker
8 1 (0.29%) Norton AntiVirus
8 1 (0.29%) MAILsweeper
8 1 (0.29%) Zenoss
8 1 (0.29%) WhatsUp Gold
Vendors
1 90 (26.32%) Microsoft
2 63 (18.42%) VMware
3 38 (11.11%) Oracle
4 29 (8.48%) Citrix
5 26 (7.60%) Cisco
6 14 (4.09%) HP
6 14 (4.09%) Kofax
7 13 (3.80%) EMC
7 13 (3.80%) IBM
8 12 (3.51%) NetApp
9 11 (3.22%) Sun
10 9 (2.63%) Dell
11 8 (2.34%) Apple
11 8 (2.34%) Sybase
12 7 (2.05%) Business Objects
13 5 (1.46%) Symantec
13 5 (1.46%) WatchGuard
14 4 (1.17%) Google
14 4 (1.17%) LANDesk
14 4 (1.17%) SAP
Warwickshire
Consult Solutions
Salary: £35000 - £43000 per annum
Posted: 10 hours ago
Warwick, Warwickshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 11 hours ago
Birmingham, West Midlands (County)
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus excellent additional benefits
Posted: 16 hours ago
Shrewsbury, Shropshire
Oscar Associates (UK) Ltd
Salary: £20000 - £40000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £24000 - £30000 per annum + Pension, Private Health Ins.
Posted: 2 days ago
West Bromwich, West Midlands (County)
Net Recruit.co.uk Ltd
Salary: £25,000 - £30,000
Posted: 5 days ago
Stoke-On-Trent, Staffordshire
Searchability
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Telford, Shropshire
RecruitmentRevolution.com Limited
Salary: From £25,000 to £28,000 per annum + Private Healthcare + Pension
Posted: 6 days ago
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago