The statistics below represent IT jobs advertised across the West Midlands region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Support Analyst
Rank 87 101 77
Rank change year-on-year
+14 -24
Permanent jobs requiring a Support Analyst 177 128 185
As % of all permanent IT jobs located in the West Midlands 2.90% 2.37% 3.42%
As % of the Job Titles category 3.01% 2.44% 3.56%
Number of salaries quoted 156 107 169
Median salary £28,500 £26,250 £25,500
Median salary % change year-on-year
+8.57% +2.94%
90% offered a salary of more than £19,300 £19,500 £19,650
10% offered a salary of more than £40,000 £36,500 £37,500
UK excluding London median salary £27,500 £27,000 £27,500
% change year-on-year
+1.85% -1.81%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5884 5240 5202
As % of all permanent IT jobs located in the West Midlands 96.35% 97.04% 96.30%
Number of salaries quoted 4636 4376 4387
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,500 £24,500 £22,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 30 May 2016.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +23 69 £29,500 +7.27% 7
Coventry +8 27 £34,000 +23.63% 2
Staffordshire -7 24 £28,000 +12.00% 3
Shropshire -8 15 £37,500 +41.50%
Solihull +5 10 £23,000 -8.00%
Warwickshire -7 10 £27,000 +8.00% 2
Walsall -3 8 £29,750 +29.34%
Worcestershire -2 7 £19,000 -25.49%
Dudley +7 2 £28,750 +4.54%
Brierley Hill - 1 £30,000 -
Willenhall - 1 £32,500 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 May 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 145 (44.34%) Windows
2 131 (40.06%) Microsoft
3 89 (27.22%) SQL
4 78 (23.85%) SQL Server
5 75 (22.94%) ITIL
6 74 (22.63%) Active Directory
7 67 (20.49%) Cisco
8 61 (18.65%) VMware
9 58 (17.74%) MS Office
10 57 (17.43%) MS Excel
11 55 (16.82%) Windows Server
12 40 (12.23%) LAN
12 40 (12.23%) Oracle
13 38 (11.62%) Windows 7
14 37 (11.31%) Citrix
14 37 (11.31%) Finance
15 36 (11.01%) WAN
16 34 (10.40%) CRM
16 34 (10.40%) VMware Infrastructure
17 33 (10.09%) Linux
17 33 (10.09%) Cisco Certification
17 33 (10.09%) HP
18 32 (9.79%) IIS
18 32 (9.79%) .NET
18 32 (9.79%) C#
19 30 (9.17%) IBM
20 27 (8.26%) SLA
20 27 (8.26%) Firewall
21 26 (7.95%) Windows Server 2008
21 26 (7.95%) SharePoint

Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (9.79%) IIS
2 26 (7.95%) SharePoint
3 18 (5.50%) CMS
4 17 (5.20%) MS Exchange
5 10 (3.06%) BizTalk Server
5 10 (3.06%) Exchange Server 2013
6 8 (2.45%) Exchange Server 2010
6 8 (2.45%) Oracle UPK
6 8 (2.45%) Oracle Workflow
7 7 (2.14%) Skype for Business
8 5 (1.53%) WordPress
9 4 (1.22%) Exchange Server 2003
9 4 (1.22%) SharePoint 2010
9 4 (1.22%) SharePoint 2013
9 4 (1.22%) Tomcat
10 3 (0.92%) Adobe Experience Manager
11 2 (0.61%) Apache
12 1 (0.31%) Documentum
12 1 (0.31%) Exstream Dialogue
12 1 (0.31%) WebSphere
Applications
1 58 (17.74%) MS Office
2 57 (17.43%) MS Excel
3 6 (1.83%) Spreadsheet
4 4 (1.22%) MS Visio
5 1 (0.31%) MS PowerPoint
Business Applications
1 12 (3.67%) Dynamics CRM
2 8 (2.45%) Exstream
2 8 (2.45%) Oracle Assets
2 8 (2.45%) Oracle EBS
2 8 (2.45%) Oracle EBS R12
2 8 (2.45%) Oracle Financials
2 8 (2.45%) Oracle Payables
2 8 (2.45%) Oracle Receivables
3 3 (0.92%) Dynamics NAV
4 2 (0.61%) Remedy ITSM
4 2 (0.61%) SAP HR
4 2 (0.61%) SAP Payroll
5 1 (0.31%) Dynamics GP
5 1 (0.31%) Unit4 Business World
Cloud Services
1 6 (1.83%) Office 365
2 5 (1.53%) Microsoft Azure
3 4 (1.22%) SaaS
4 3 (0.92%) IaaS
4 3 (0.92%) PaaS
5 2 (0.61%) Mimecast
6 1 (0.31%) Google Apps
Communications & Networking
1 40 (12.23%) LAN
2 36 (11.01%) WAN
3 27 (8.26%) Firewall
4 23 (7.03%) SAN
4 23 (7.03%) TCP/IP
5 16 (4.89%) DNS
5 16 (4.89%) VoIP
6 15 (4.59%) ADSL
7 13 (3.98%) VLAN
7 13 (3.98%) Wireless
8 12 (3.67%) DHCP
9 9 (2.75%) MPLS
9 9 (2.75%) VPN
10 8 (2.45%) Cisco ASA
10 8 (2.45%) OSPF
11 7 (2.14%) Network Security
12 4 (1.22%) EIGRP
13 3 (0.92%) BGP
13 3 (0.92%) IP Telephony
13 3 (0.92%) Unified Communications
Database & Business Intelligence
1 78 (23.85%) SQL Server
2 12 (3.67%) SQL Server 2008
3 10 (3.06%) SQL Server Integration Services
4 9 (2.75%) Oracle Reports
5 8 (2.45%) Oracle BI Publisher
5 8 (2.45%) SQLPlus
6 7 (2.14%) Data Warehouse
7 6 (1.83%) MySQL
8 5 (1.53%) GIS
9 4 (1.22%) SQL Server 2012
9 4 (1.22%) SQL Server Reporting Services
10 3 (0.92%) Relational Database
11 2 (0.61%) PostgreSQL
11 2 (0.61%) SQL Server 2000
11 2 (0.61%) SQL Server 2005
11 2 (0.61%) SQL Server 2014
12 1 (0.31%) Oracle Database
Development Applications
1 8 (2.45%) Toad
2 4 (1.22%) PowerBuilder
3 3 (0.92%) Team Foundation Server
General
1 37 (11.31%) Finance
2 23 (7.03%) Telecoms
3 13 (3.98%) Law
3 13 (3.98%) Legal
4 9 (2.75%) Retail
5 7 (2.14%) German Language
5 7 (2.14%) Manufacturing
6 5 (1.53%) French Language
6 5 (1.53%) Front Office
7 4 (1.22%) Banking
7 4 (1.22%) Financial Institution
8 3 (0.92%) Military
9 2 (0.61%) Automotive
9 2 (0.61%) Back Office
10 1 (0.31%) Marketing
Libraries, Frameworks & Software Standards
1 32 (9.79%) .NET
2 17 (5.20%) HTML
3 16 (4.89%) XML
4 3 (0.92%) ASP.NET
4 3 (0.92%) CSS
4 3 (0.92%) XMPP
5 2 (0.61%) ASP.NET MVC
5 2 (0.61%) jQuery
5 2 (0.61%) Twitter Bootstrap
6 1 (0.31%) AOM
6 1 (0.31%) ODBC
Miscellaneous
1 19 (5.81%) Analytical Skills
2 16 (4.89%) Data Centre
3 9 (2.75%) Management Information System
4 8 (2.45%) Blackberry
5 7 (2.14%) Clustering
5 7 (2.14%) Tandem
6 6 (1.83%) Driving Licence
6 6 (1.83%) Life Science
7 5 (1.53%) EPoS
8 4 (1.22%) Statistics
9 3 (0.92%) EMC VNX
9 3 (0.92%) EMC VNXe
9 3 (0.92%) Equities
9 3 (0.92%) Fintech
9 3 (0.92%) Foreign Exchange (FX)
9 3 (0.92%) iPhone
9 3 (0.92%) iSeries
9 3 (0.92%) Mobile Computing
9 3 (0.92%) Smartphone
9 3 (0.92%) Video Conferencing
Operating Systems
1 145 (44.34%) Windows
2 55 (16.82%) Windows Server
3 38 (11.62%) Windows 7
4 33 (10.09%) Linux
5 26 (7.95%) Windows Server 2008
6 21 (6.42%) Windows XP
7 16 (4.89%) Unix
7 16 (4.89%) Windows Server 2012
8 13 (3.98%) Windows 8
9 10 (3.06%) Windows Server 2003
10 9 (2.75%) Windows 10
11 3 (0.92%) Mac OS X
12 2 (0.61%) Android
13 1 (0.31%) Apple iOS
13 1 (0.31%) Red Hat Enterprise Linux
13 1 (0.31%) Windows Mobile
13 1 (0.31%) Windows NT
Processes & Methodologies
1 75 (22.94%) ITIL
2 34 (10.40%) CRM
3 20 (6.12%) Incident Management
4 16 (4.89%) Service Management
5 12 (3.67%) Time Management
6 11 (3.36%) Asset Management
6 11 (3.36%) Business Intelligence
6 11 (3.36%) Network Architecture
6 11 (3.36%) Release Management
6 11 (3.36%) Workflow
7 10 (3.06%) Document Management
8 9 (2.75%) GAP Analysis
8 9 (2.75%) ITSM
8 9 (2.75%) Load Balancing
8 9 (2.75%) Mentoring
8 9 (2.75%) Network Design
8 9 (2.75%) Root Cause Analysis
9 8 (2.45%) Data Transformation
9 8 (2.45%) Problem Management
9 8 (2.45%) Translating Business Requirements
Programming Languages
1 89 (27.22%) SQL
2 32 (9.79%) C#
3 24 (7.34%) Java
4 18 (5.50%) JavaScript
5 10 (3.06%) VBA
6 8 (2.45%) PL/SQL
6 8 (2.45%) PowerShell
6 8 (2.45%) T-SQL
7 6 (1.83%) VB.NET
8 5 (1.53%) VB
9 3 (0.92%) PHP
9 3 (0.92%) Shell Script
10 2 (0.61%) Bash Shell
Qualifications
1 33 (10.09%) Cisco Certification
2 25 (7.65%) CCNA
3 22 (6.73%) CCNP
4 17 (5.20%) Degree
5 15 (4.59%) Microsoft Certification
6 11 (3.36%) Security Cleared
7 10 (3.06%) MCSE
8 9 (2.75%) CCDA
8 9 (2.75%) CCDP
9 7 (2.14%) MCP
9 7 (2.14%) MCSA
10 6 (1.83%) HND
11 5 (1.53%) CCIE
11 5 (1.53%) DBS Check
12 4 (1.22%) ITIL Certification
12 4 (1.22%) MCITP
12 4 (1.22%) SC Cleared
13 3 (0.92%) CISSP
13 3 (0.92%) MCDST
14 2 (0.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 27 (8.26%) SLA
2 4 (1.22%) QA
3 1 (0.31%) ISO/IEC 27001
System Software
1 74 (22.63%) Active Directory
2 34 (10.40%) VMware Infrastructure
3 8 (2.45%) Hyper-V
4 5 (1.53%) Microsoft Virtual Server
5 3 (0.92%) vSphere
6 2 (0.61%) Terminal Services
6 2 (0.61%) XenApp
7 1 (0.31%) VMware ESXi
Systems Management
1 7 (2.14%) SCCM
2 5 (1.53%) Cisco CUCM
3 4 (1.22%) Backup Exec
4 2 (0.61%) NetBackup
4 2 (0.61%) Norton AntiVirus
4 2 (0.61%) WSUS
5 1 (0.31%) SCOM
Vendors
1 131 (40.06%) Microsoft
2 67 (20.49%) Cisco
3 61 (18.65%) VMware
4 40 (12.23%) Oracle
5 37 (11.31%) Citrix
6 33 (10.09%) HP
7 30 (9.17%) IBM
8 18 (5.50%) Avaya
9 15 (4.59%) Juniper
10 9 (2.75%) iManage
10 9 (2.75%) Meraki
11 7 (2.14%) Genesys
12 6 (1.83%) F5
13 4 (1.22%) Adobe
13 4 (1.22%) Apple
13 4 (1.22%) EMC
13 4 (1.22%) NetApp
13 4 (1.22%) Palo Alto
13 4 (1.22%) SAP
14 3 (0.92%) Sybase
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £29432.55 - £31991.40 per annum
Posted: 4 days ago
Stratford-Upon-Avon, Warwickshire
Aximis (West) Limited
Salary: Up to £26K Basic + Excellent Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 4 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £22000.00 - £30000.00 per annum
Posted: 3 days ago
Uttoxeter, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £25000.00 per annum
Posted: 5 days ago
Staffordshire
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 10 days ago
Birmingham
Applause IT Ltd
Salary: £35000 - £42000 per annum + Benefits
Posted: 12 days ago
Coventry, West Midlands (County)
NSK International Consultants Ltd
Salary: Competitive Salary + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
Squire Patton Boggs
Salary: From £23,000 to £26,000 per annum dependent on experience
Posted: 14 days ago
Birmingham, United Kingdom
Money Advice Trust
Salary: £ 23,220 per annum + pension
Posted: 13 days ago
Coventry, West Midlands (County)
Lockheed Martin
Posted: 17 days ago
Willenhall
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £35000.00 per annum
Posted: 19 days ago
Leamington Spa, Warwickshire
Focus Solutions Group Ltd
Salary: Competitive Salary + Benefits
Posted: 25 days ago
Burton-on-trent, Staffordshire
Bretterick Consulting Ltd
Salary: £15000 to £20000 per annum
Posted: 18 days ago