The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Support Analyst
Rank 64 58 86
Rank change year-on-year
-6 +28
Permanent jobs requiring a Support Analyst 224 198 130
As % of all permanent IT jobs located in the West Midlands 3.97% 3.83% 2.68%
As % of the Job Titles category 4.16% 4.01% 2.79%
Number of salaries quoted 207 167 125
Average salary £27,500 £30,000 £30,250
Average salary % change year-on-year
-8.33% -0.82%
90% offered a salary of more than £20,400 £20,150 £19,800
10% offered a salary of more than £38,600 £45,000 £47,500
UK excluding London average salary £27,500 £28,500 £28,000
% change year-on-year
-3.50% +1.78%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5379 4933 4659
As % of all permanent IT jobs located in the West Midlands 95.32% 95.38% 96.10%
Number of salaries quoted 4765 4220 4061
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 27 November 2014.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +19 107 £27,500 -15.38% 5
Coventry -3 45 £32,500 - 2
Warwickshire +10 27 £27,500 +50.68% 6
Staffordshire -10 17 £21,000 -6.66% 6
Wolverhampton 0 8 £40,000 +28.00%
Solihull -6 8 £27,500 +10.00%
West Bromwich -3 3 £30,500 -18.66%
Walsall -3 2 £31,500 +46.51%
Dudley - 2 £20,250 - 1
Shropshire -9 1 £30,000 -16.08%
Sutton Coldfield - 1 £20,000 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 November 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 199 (51.82%) Windows
2 178 (46.35%) SQL
3 117 (30.47%) Microsoft
4 82 (21.35%) SQL Server
5 76 (19.79%) Finance
6 74 (19.27%) ITIL
7 70 (18.23%) MS Excel
8 68 (17.71%) UNIX
9 60 (15.63%) .NET
10 59 (15.36%) Windows Server 2008
11 58 (15.10%) MS Office
12 56 (14.58%) Oracle
13 54 (14.06%) Active Directory
14 50 (13.02%) VMware
15 46 (11.98%) SLA
15 46 (11.98%) Windows Server 2003
16 45 (11.72%) Analytical Skills
17 44 (11.46%) Degree
18 38 (9.90%) MS Exchange
19 36 (9.38%) SharePoint
20 35 (9.11%) C#
20 35 (9.11%) Citrix
20 35 (9.11%) Windows 7
21 31 (8.07%) VMware Infrastructure
21 31 (8.07%) Linux
22 30 (7.81%) Windows XP
22 30 (7.81%) Computer Science
22 30 (7.81%) Relational Database
23 29 (7.55%) SQL Server 2008
24 27 (7.03%) Windows Server 2012

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 November 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (9.90%) MS Exchange
2 36 (9.38%) SharePoint
3 21 (5.47%) Exchange Server 2010
3 21 (5.47%) Exchange Server 2013
4 20 (5.21%) IIS
5 15 (3.91%) Tomcat
6 14 (3.65%) Apache
7 8 (2.08%) Exchange Server 2003
8 6 (1.56%) Exchange Server 2007
9 5 (1.30%) SharePoint 2010
9 5 (1.30%) IBM Notes
10 4 (1.04%) Blackberry Enterprise Server
11 3 (0.78%) Lync
11 3 (0.78%) Moodle
12 2 (0.52%) SharePoint Server
12 2 (0.52%) WebSphere
12 2 (0.52%) JBoss
12 2 (0.52%) BizTalk Server
12 2 (0.52%) Oracle Workflow
13 1 (0.26%) CMS
Applications
1 70 (18.23%) MS Excel
2 58 (15.10%) MS Office
3 4 (1.04%) MS PowerPoint
4 1 (0.26%) MS Visio
4 1 (0.26%) S-PLUS
Business Applications
1 14 (3.65%) Cognos Business Intelligence
2 6 (1.56%) Dynamics CRM
3 5 (1.30%) Dynamics AX
4 4 (1.04%) Oracle EBS
4 4 (1.04%) Oracle EBS R12
4 4 (1.04%) Maximo
5 2 (0.52%) Oracle BPM
5 2 (0.52%) Servitor
5 2 (0.52%) SAP SD
6 1 (0.26%) Oracle Financials
6 1 (0.26%) Oracle Applications
6 1 (0.26%) SAP CRM
6 1 (0.26%) Line 500
Cloud Services
1 7 (1.82%) Office 365
2 4 (1.04%) Cloud Computing
3 3 (0.78%) Google Apps
4 1 (0.26%) SaaS
Communications & Networking
1 21 (5.47%) WAN
2 19 (4.95%) LAN
3 18 (4.69%) TCP/IP
4 17 (4.43%) Internet
5 13 (3.39%) Firewall
6 12 (3.13%) DNS
7 11 (2.86%) SAN
7 11 (2.86%) SSH
8 9 (2.34%) FTP
8 9 (2.34%) VPN
9 8 (2.08%) DHCP
10 5 (1.30%) VoIP
11 3 (0.78%) Intranet
11 3 (0.78%) TETRA
11 3 (0.78%) VLAN
11 3 (0.78%) 4G
12 2 (0.52%) NetScaler
12 2 (0.52%) Network Security
12 2 (0.52%) Cisco ASA
12 2 (0.52%) Intrusion Detection
Database & Business Intelligence
1 82 (21.35%) SQL Server
2 30 (7.81%) Relational Database
3 29 (7.55%) SQL Server 2008
4 22 (5.73%) SQL Server Integration Services
5 17 (4.43%) SQL Server 2012
6 14 (3.65%) Cognos Analysis Studio
6 14 (3.65%) Cognos Report Studio
6 14 (3.65%) Cognos Framework Manager
6 14 (3.65%) DB2
7 10 (2.60%) Crystal Reports
7 10 (2.60%) SQL Server Reporting Services
8 9 (2.34%) SQL Server 2005
8 9 (2.34%) MySQL
9 6 (1.56%) RDBMS
10 3 (0.78%) BusinessObjects
10 3 (0.78%) Oracle Database
11 2 (0.52%) QlikView
11 2 (0.52%) SQL Server Analysis Services
11 2 (0.52%) KDB
11 2 (0.52%) Oracle Database 10g
Development Applications
1 24 (6.25%) Visual Studio
2 15 (3.91%) Git (software)
3 2 (0.52%) Oracle Forms
4 1 (0.26%) ProC
4 1 (0.26%) Team Foundation Server
4 1 (0.26%) Hudson
General
1 76 (19.79%) Finance
2 24 (6.25%) Financial Institution
3 15 (3.91%) Retail
4 8 (2.08%) Banking
4 8 (2.08%) Manufacturing
5 4 (1.04%) Law
5 4 (1.04%) Telecoms
6 3 (0.78%) Legal
6 3 (0.78%) Advertising
6 3 (0.78%) Front Office
7 2 (0.52%) Aerospace
7 2 (0.52%) Billing
7 2 (0.52%) Retail Banking
8 1 (0.26%) Marketing
8 1 (0.26%) Automotive
8 1 (0.26%) Back Office
Libraries, Frameworks & Software Standards
1 60 (15.63%) .NET
2 25 (6.51%) ASP.NET
3 22 (5.73%) HTML
4 20 (5.21%) .NET Framework
5 18 (4.69%) CSS
6 15 (3.91%) jQuery
6 15 (3.91%) AngularJS
6 15 (3.91%) Twitter Bootstrap
7 12 (3.13%) XML
8 11 (2.86%) Struts
8 11 (2.86%) J2EE
8 11 (2.86%) Spring
8 11 (2.86%) Hibernate
9 10 (2.60%) Web Services
10 5 (1.30%) WCF
11 4 (1.04%) EDI
11 4 (1.04%) ASP.NET MVC
12 3 (0.78%) SAP XI
12 3 (0.78%) Middleware
13 2 (0.52%) Ajax
Miscellaneous
1 45 (11.72%) Analytical Skills
2 30 (7.81%) Computer Science
3 18 (4.69%) Equities
3 18 (4.69%) Wiki
4 6 (1.56%) Blackberry
4 6 (1.56%) Management Information System
5 5 (1.30%) Handset
5 5 (1.30%) iSeries
6 4 (1.04%) LIMS
6 4 (1.04%) Client/Server
7 3 (0.78%) Mainframe
7 3 (0.78%) VLE
7 3 (0.78%) E-Learning
7 3 (0.78%) Smart Meter
7 3 (0.78%) Mobile Computing
7 3 (0.78%) Data Structures
8 2 (0.52%) iPhone
8 2 (0.52%) Mobile App
8 2 (0.52%) User Experience
8 2 (0.52%) Mathematics
Operating Systems
1 199 (51.82%) Windows
2 68 (17.71%) UNIX
3 59 (15.36%) Windows Server 2008
4 46 (11.98%) Windows Server 2003
5 35 (9.11%) Windows 7
6 31 (8.07%) Linux
7 30 (7.81%) Windows XP
8 27 (7.03%) Windows Server 2012
9 12 (3.13%) Windows 8
10 8 (2.08%) Solaris
11 3 (0.78%) Windows Vista
11 3 (0.78%) Mac OS
12 2 (0.52%) SUSE Linux Enterprise Server
12 2 (0.52%) Debian
12 2 (0.52%) Ubuntu
13 1 (0.26%) Android
13 1 (0.26%) Apple iOS
Processes & Methodologies
1 74 (19.27%) ITIL
2 24 (6.25%) CRM
3 20 (5.21%) Business Intelligence
4 19 (4.95%) MVC
5 15 (3.91%) ETL
5 15 (3.91%) Web Development
6 14 (3.65%) Root Cause Analysis
6 14 (3.65%) Change Management
7 13 (3.39%) User Acceptance Testing
8 12 (3.13%) Disaster Recovery
8 12 (3.13%) ERP
8 12 (3.13%) Agile Software Development
9 11 (2.86%) Logistics
9 11 (2.86%) Software Engineering
10 9 (2.34%) Service Delivery
10 9 (2.34%) Continuous Improvement
11 7 (1.82%) Problem Management
11 7 (1.82%) Service Management
12 5 (1.30%) Project Management
12 5 (1.30%) Business Analysis
Programming Languages
1 178 (46.35%) SQL
2 35 (9.11%) C#
3 23 (5.99%) T-SQL
4 19 (4.95%) Perl
5 18 (4.69%) PHP
5 18 (4.69%) PL/SQL
5 18 (4.69%) Java
5 18 (4.69%) JavaScript
5 18 (4.69%) Python
6 17 (4.43%) Bash Shell
7 8 (2.08%) VB.NET
7 8 (2.08%) C
8 6 (1.56%) VB
8 6 (1.56%) PowerShell
9 5 (1.30%) Shell Script
10 3 (0.78%) ABAP
11 2 (0.52%) Korn
12 1 (0.26%) VBScript
12 1 (0.26%) C++
12 1 (0.26%) RPG
Qualifications
1 44 (11.46%) Degree
2 18 (4.69%) ITIL Certification
2 18 (4.69%) Microsoft Certification
3 14 (3.65%) MCSE
4 11 (2.86%) OCPJP
4 11 (2.86%) OCMJD
4 11 (2.86%) Sun Certification
5 10 (2.60%) MCITP
6 9 (2.34%) VMware Certified Professional (VCP)
7 7 (1.82%) MCSA
7 7 (1.82%) Security Cleared
8 6 (1.56%) SC Cleared
9 5 (1.30%) MCTS
9 5 (1.30%) MCP
9 5 (1.30%) ITIL Foundation Certificate
10 4 (1.04%) VCP4
11 3 (0.78%) Cisco Certification
11 3 (0.78%) CCNA
12 1 (0.26%) ISEB
12 1 (0.26%) A+ Certification
Quality Assurance & Compliance
1 46 (11.98%) SLA
2 4 (1.04%) QA
System Software
1 54 (14.06%) Active Directory
2 31 (8.07%) VMware Infrastructure
3 19 (4.95%) Hyper-V
4 13 (3.39%) VMware ESX
5 8 (2.08%) vSphere
6 7 (1.82%) XenApp
7 3 (0.78%) VMware ESXi
8 2 (0.52%) XenDesktop
8 2 (0.52%) Terminal Services
9 1 (0.26%) Citrix Presentation Server
Systems Management
1 9 (2.34%) Backup Exec
2 8 (2.08%) SCCM
3 6 (1.56%) SCOM
3 6 (1.56%) Nagios
4 5 (1.30%) WSUS
5 4 (1.04%) MOM
5 4 (1.04%) Netcool
5 4 (1.04%) ITRS Geneos
6 3 (0.78%) EMC NetWorker
6 3 (0.78%) MAILsweeper
6 3 (0.78%) NetBackup
7 1 (0.26%) Norton AntiVirus
7 1 (0.26%) Zenoss
7 1 (0.26%) WhatsUp Gold
Vendors
1 117 (30.47%) Microsoft
2 56 (14.58%) Oracle
3 50 (13.02%) VMware
4 35 (9.11%) Citrix
5 24 (6.25%) IBM
6 19 (4.95%) Sun
7 17 (4.43%) Cognos
7 17 (4.43%) Cisco
8 15 (3.91%) Sybase
9 10 (2.60%) Business Objects
9 10 (2.60%) SAP
10 9 (2.34%) HP
11 8 (2.08%) Symantec
12 7 (1.82%) CommVault
13 6 (1.56%) NetApp
14 5 (1.30%) Lotus
14 5 (1.30%) Sage
14 5 (1.30%) EMC
15 4 (1.04%) McAfee
15 4 (1.04%) Mitel
Lichfield, Staffordshire
Sanderson
Salary: £20000.00 - £23000.00 per annum + Bonus, Pension,
Posted: 22 hours ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Posted: Yesterday
Coventry, West Midlands (County)
Latcom Ltd
Salary: From £25,000 to £25,000 per annum + Excellent Benefits
Posted: Yesterday
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Lichfield, Staffordshire
Robert Walters
Salary: £23000 per annum
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum
Posted: Yesterday
Tamworth, Staffordshire
ReThink Recruitment
Salary: £17000 - £20000 per annum + Bonus & Benefits
Posted: 2 days ago
Stratford-upon-Avon
Hays IT - Uk Posting account
Salary: £28.00 - £30.00 per annum
Posted: 2 days ago
Warwick, Warwickshire
ReThink Recruitment
Salary: £17500.00 per annum
Posted: 3 days ago
West Midlands
Rullion IT Plus
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Searchability.co.uk
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £27850 per annum + pension, eye tests, childcare & more
Posted: 6 days ago
Birmingham
Capita - ITIN
Salary: £27000.00 - £30000.00 per annum
Posted: 8 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £30000 - £35000 per annum + Bonus + Pension
Posted: 8 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Posted: 12 days ago
Coventry
DP Connect
Salary: £25000 - £30000 per annum + Childcare Vouchers and more
Posted: 20 days ago
Birmingham, West Midlands (County)
Birmingham City University
Salary: From £26,659 to £29,429 per annum
Posted: 24 days ago