The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 68 72 89
Rank change year-on-year
+4 +17
Permanent jobs requiring a Support Analyst 195 159 138
As % of all permanent IT jobs located in the West Midlands 3.50% 2.97% 2.85%
As % of the Job Titles category 3.67% 3.12% 3.00%
Number of salaries quoted 157 146 127
Average salary £27,500 £27,500 £29,000
Average salary % change year-on-year
- -5.17%
90% offered a salary of more than £20,500 £20,000 £21,000
10% offered a salary of more than £37,900 £45,000 £36,500
UK excluding London average salary £27,500 £28,000 £28,500
% change year-on-year
-1.78% -1.75%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5315 5098 4599
As % of all permanent IT jobs located in the West Midlands 95.49% 95.13% 94.88%
Number of salaries quoted 4440 4342 3924
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 18 September 2014.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +19 78 £27,500 -14.72% 8
Warwickshire +28 30 £27,500 +14.58% 2
Coventry -12 25 £30,000 -3.22% 2
Staffordshire -11 23 £23,500 +4.44% 2
Wolverhampton +7 10 £36,000 +16.12% 3
Shropshire -5 5 £25,000 +35.13% 1
Solihull -6 5 £22,500 -10.00% 1
Dudley -2 2 £25,500 -17.74%
Worcestershire -11 2 - -
Sutton Coldfield - 2 £20,000 -
West Bromwich - 2 £30,500 - 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 September 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 185 (49.87%) Windows
2 171 (46.09%) SQL
3 124 (33.42%) Microsoft
4 71 (19.14%) MS Excel
5 69 (18.60%) Finance
6 68 (18.33%) Active Directory
6 68 (18.33%) Windows Server 2008
7 64 (17.25%) SQL Server
8 57 (15.36%) ITIL
9 55 (14.82%) Windows Server 2003
10 53 (14.29%) Oracle
11 51 (13.75%) MS Office
11 51 (13.75%) UNIX
12 50 (13.48%) MS Exchange
13 48 (12.94%) Analytical Skills
14 46 (12.40%) .NET
15 44 (11.86%) SharePoint
15 44 (11.86%) VMware
16 43 (11.59%) Degree
17 42 (11.32%) SLA
18 41 (11.05%) Windows 7
19 39 (10.51%) Windows XP
19 39 (10.51%) C#
20 38 (10.24%) Citrix
21 31 (8.36%) Computer Science
22 29 (7.82%) VMware Infrastructure
22 29 (7.82%) HTML
22 29 (7.82%) WAN
22 29 (7.82%) Linux
23 27 (7.28%) Cisco

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 September 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (13.48%) MS Exchange
2 44 (11.86%) SharePoint
3 23 (6.20%) Exchange Server 2010
4 22 (5.93%) Tomcat
5 18 (4.85%) IIS
5 18 (4.85%) Apache
5 18 (4.85%) Exchange Server 2013
6 16 (4.31%) Blackberry Enterprise Server
7 11 (2.96%) Exchange Server 2003
8 10 (2.70%) Exchange Server 2007
9 9 (2.43%) BizTalk Server
10 5 (1.35%) CMS
11 3 (0.81%) SharePoint Server
11 3 (0.81%) Moodle
11 3 (0.81%) SharePoint 2010
11 3 (0.81%) Lync
12 2 (0.54%) Exchange Server 2000
12 2 (0.54%) WebSphere
13 1 (0.27%) SugarCRM
13 1 (0.27%) IBM Notes
Applications
1 71 (19.14%) MS Excel
2 51 (13.75%) MS Office
3 9 (2.43%) MS PowerPoint
4 2 (0.54%) MS Project
4 2 (0.54%) MS Visio
5 1 (0.27%) Spreadsheet
Business Applications
1 15 (4.04%) Maximo
2 13 (3.50%) Dynamics AX
3 12 (3.23%) Cognos Business Intelligence
4 6 (1.62%) SAP CRM
4 6 (1.62%) Dynamics CRM
5 4 (1.08%) SAP SD
6 2 (0.54%) SAP MM
7 1 (0.27%) Line 500
7 1 (0.27%) Servitor
Cloud Services
1 10 (2.70%) Office 365
2 5 (1.35%) Cloud Computing
3 3 (0.81%) Microsoft Azure
4 2 (0.54%) SaaS
Communications & Networking
1 29 (7.82%) WAN
2 23 (6.20%) TCP/IP
3 21 (5.66%) LAN
4 17 (4.58%) Firewall
5 16 (4.31%) Internet
6 14 (3.77%) VPN
7 10 (2.70%) ADSL
7 10 (2.70%) SSH
8 9 (2.43%) SAN
9 6 (1.62%) DNS
9 6 (1.62%) FTP
10 4 (1.08%) DHCP
10 4 (1.08%) Cisco IOS
11 3 (0.81%) Network Security
11 3 (0.81%) Cisco ASA
11 3 (0.81%) 4G
11 3 (0.81%) IPv4
11 3 (0.81%) TETRA
12 2 (0.54%) IP Telephony
12 2 (0.54%) Intrusion Detection
Database & Business Intelligence
1 64 (17.25%) SQL Server
2 23 (6.20%) SQL Server 2008
3 21 (5.66%) Relational Database
4 20 (5.39%) SQL Server Integration Services
5 13 (3.50%) SQL Server 2012
5 13 (3.50%) Crystal Reports
5 13 (3.50%) MS Access
5 13 (3.50%) SQL Server Reporting Services
6 12 (3.23%) DB2
6 12 (3.23%) Cognos Analysis Studio
6 12 (3.23%) Cognos Report Studio
6 12 (3.23%) Cognos Framework Manager
7 11 (2.96%) MySQL
8 5 (1.35%) SAP BW
9 4 (1.08%) SQL Server 2005
10 3 (0.81%) BusinessObjects
11 2 (0.54%) KDB
11 2 (0.54%) SQL Server Analysis Services
11 2 (0.54%) QlikView
12 1 (0.27%) Oracle Database 11g
Development Applications
1 20 (5.39%) Visual Studio
2 14 (3.77%) Git (software)
3 1 (0.27%) Team Foundation Server
3 1 (0.27%) Oracle Forms
3 1 (0.27%) LSMW
General
1 69 (18.60%) Finance
2 19 (5.12%) Financial Institution
3 11 (2.96%) Manufacturing
4 10 (2.70%) Retail
5 7 (1.89%) Front Office
5 7 (1.89%) Telecoms
6 5 (1.35%) Banking
7 2 (0.54%) Aerospace
7 2 (0.54%) Automotive
7 2 (0.54%) Law
7 2 (0.54%) Retail Banking
8 1 (0.27%) Marketing
8 1 (0.27%) Pharmaceutical
8 1 (0.27%) Legal
8 1 (0.27%) Advertising
Libraries, Frameworks & Software Standards
1 46 (12.40%) .NET
2 29 (7.82%) HTML
3 20 (5.39%) ASP.NET
4 17 (4.58%) .NET Framework
5 16 (4.31%) Hibernate
5 16 (4.31%) J2EE
5 16 (4.31%) Struts
5 16 (4.31%) Spring
6 15 (4.04%) CSS
7 13 (3.50%) jQuery
7 13 (3.50%) AngularJS
7 13 (3.50%) Twitter Bootstrap
8 10 (2.70%) XML
9 8 (2.16%) Web Services
10 7 (1.89%) Middleware
11 5 (1.35%) ASP.NET MVC
12 4 (1.08%) EDI
12 4 (1.08%) WCF
13 3 (0.81%) OpenCL
13 3 (0.81%) SAP XI
Miscellaneous
1 48 (12.94%) Analytical Skills
2 31 (8.36%) Computer Science
3 23 (6.20%) Blackberry
4 22 (5.93%) Equities
5 17 (4.58%) Wiki
6 9 (2.43%) CMDB
7 6 (1.62%) Foreign Exchange (FX)
8 5 (1.35%) iSeries
8 5 (1.35%) AS400
9 4 (1.08%) Handset
9 4 (1.08%) Client/Server
9 4 (1.08%) EPoS
9 4 (1.08%) User Experience
9 4 (1.08%) Mathematics
10 3 (0.81%) Mainframe
10 3 (0.81%) E-Learning
10 3 (0.81%) VLE
11 2 (0.54%) Replication
11 2 (0.54%) Management Information System
11 2 (0.54%) Mobile App
Operating Systems
1 185 (49.87%) Windows
2 68 (18.33%) Windows Server 2008
3 55 (14.82%) Windows Server 2003
4 51 (13.75%) UNIX
5 41 (11.05%) Windows 7
6 39 (10.51%) Windows XP
7 29 (7.82%) Linux
8 24 (6.47%) Windows Server 2012
9 15 (4.04%) Windows 8
10 7 (1.89%) Android
11 4 (1.08%) BlackBerry OS
11 4 (1.08%) Windows Mobile
12 3 (0.81%) Windows 2000 Server
12 3 (0.81%) Apple iOS
13 2 (0.54%) Debian
13 2 (0.54%) OS/400
13 2 (0.54%) Windows NT
13 2 (0.54%) Windows 2000
13 2 (0.54%) i5/OS
13 2 (0.54%) Mac OS
Processes & Methodologies
1 57 (15.36%) ITIL
2 22 (5.93%) CRM
3 18 (4.85%) MVC
4 17 (4.58%) Data Analysis
4 17 (4.58%) Agile Software Development
4 17 (4.58%) Change Management
5 16 (4.31%) ERP
5 16 (4.31%) Software Engineering
6 15 (4.04%) Business Intelligence
7 13 (3.50%) Logistics
7 13 (3.50%) Web Development
7 13 (3.50%) ETL
8 12 (3.23%) Disaster Recovery
8 12 (3.23%) Migration
9 10 (2.70%) E-Commerce
9 10 (2.70%) Configuration Management
10 8 (2.16%) User Acceptance Testing
10 8 (2.16%) Problem Management
11 7 (1.89%) Capacity Management
11 7 (1.89%) Service Management
Programming Languages
1 171 (46.09%) SQL
2 39 (10.51%) C#
3 23 (6.20%) Java
4 18 (4.85%) Perl
4 18 (4.85%) PHP
4 18 (4.85%) Python
5 16 (4.31%) T-SQL
5 16 (4.31%) VB
5 16 (4.31%) Bash Shell
6 15 (4.04%) JavaScript
7 9 (2.43%) C
7 9 (2.43%) ABAP
7 9 (2.43%) PL/SQL
8 6 (1.62%) PowerShell
9 5 (1.35%) C++
10 3 (0.81%) Fortran
11 2 (0.54%) Shell Script
11 2 (0.54%) VBScript
12 1 (0.27%) X++
12 1 (0.27%) VB.NET
Qualifications
1 43 (11.59%) Degree
2 20 (5.39%) Microsoft Certification
3 16 (4.31%) OCPJP
3 16 (4.31%) OCMJD
3 16 (4.31%) Sun Certification
4 9 (2.43%) ITIL Certification
4 9 (2.43%) MCP
5 5 (1.35%) Security Cleared
5 5 (1.35%) MCSE
6 4 (1.08%) MCTS
6 4 (1.08%) MCITP
7 3 (0.81%) VMware Certified Professional (VCP)
7 3 (0.81%) ITIL Foundation Certificate
8 2 (0.54%) Citrix Certification
8 2 (0.54%) SC Cleared
9 1 (0.27%) VCP4
9 1 (0.27%) MCSA
Quality Assurance & Compliance
1 42 (11.32%) SLA
2 2 (0.54%) QA
3 1 (0.27%) Sarbanes-Oxley
System Software
1 68 (18.33%) Active Directory
2 29 (7.82%) VMware Infrastructure
3 18 (4.85%) Hyper-V
4 11 (2.96%) VMware ESX
5 7 (1.89%) Terminal Services
6 6 (1.62%) XenApp
7 3 (0.81%) XenDesktop
8 2 (0.54%) VMware ESXi
8 2 (0.54%) vSphere
8 2 (0.54%) XenServer
9 1 (0.27%) Forefront TMG
9 1 (0.27%) IAG
9 1 (0.27%) UAG
9 1 (0.27%) Microsoft App-V
Systems Management
1 12 (3.23%) SCCM
2 7 (1.89%) Systems Management Server (SMS)
3 6 (1.62%) Backup Exec
4 2 (0.54%) Netcool
4 2 (0.54%) Nagios
4 2 (0.54%) ITRS Geneos
4 2 (0.54%) WhatsUp Gold
4 2 (0.54%) Zenoss
4 2 (0.54%) WSUS
5 1 (0.27%) Cacti
5 1 (0.27%) SCOM
5 1 (0.27%) Symantec Enterprise Vault
5 1 (0.27%) Norton AntiVirus
5 1 (0.27%) MOM
Vendors
1 124 (33.42%) Microsoft
2 53 (14.29%) Oracle
3 44 (11.86%) VMware
4 38 (10.24%) Citrix
5 27 (7.28%) Cisco
6 22 (5.93%) Sun
7 18 (4.85%) IBM
8 15 (4.04%) Cognos
9 14 (3.77%) SAP
10 11 (2.96%) Sybase
11 7 (1.89%) Business Objects
11 7 (1.89%) Intel
11 7 (1.89%) HP
11 7 (1.89%) Sage
12 6 (1.62%) CheckPoint
13 5 (1.35%) RedPrairie
13 5 (1.35%) McAfee
13 5 (1.35%) Apple
14 4 (1.08%) Toshiba
14 4 (1.08%) Symantec
Coventry, West Midlands (County)
Experis Ltd
Salary: £33000.00 - £45000.00 per annum + Bonus + Benefits
Posted: 2 hours ago
Coventry, West Midlands (County)
Blue Octopus Recruitment LLP
Salary: Starting Salary £20,000 rising to £21,500 after 6 months
Posted: Yesterday
Birmingham, West Midlands (County)
Adria Solutions Ltd
Salary: £25000 - £29000 per annum
Posted: 2 days ago
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £30,000 to £32,000 per annum plus bonus and benefits
Posted: 2 days ago
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £30,000 to £40,000 per annum plus bonus & benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £22000.00 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Informatiq Consulting
Salary: £25000 - £28000 per annum + Pension
Posted: 3 days ago
Wolverhampton, West Midlands (County)
ReThink Recruitment
Salary: £18000.00 - £25000.00 per annum + company benefits
Posted: 3 days ago
West Midlands
CV Screen Ltd
Salary: Up to £32k plus benefits
Posted: 3 days ago
Stratford-Upon-Avon, Warwickshire
IT Talent Solutions
Salary: From £22,000 to £24,000 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
Informatiq Consulting
Posted: 6 days ago
Birmingham, West Midlands (County)
Venturi
Salary: £35000 - £40000 per annum + bonus + full benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
Capital IT Resourcing LTD
Salary: £21k - 24k per year
Posted: 6 days ago
Warwick, Warwickshire
Evolution Recruitment Solutions
Salary: 20-30k
Posted: 6 days ago
Shrewsbury
Reed Technology - UK Posting Account
Salary: £28000 - £32000 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £22000.00 - £24000.00 per annum
Posted: 6 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 8 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 13 days ago
Birmingham
Jumar Solutions
Salary: £28000 - £33000 per annum
Posted: 14 days ago
Tamworth
Hays IT - Uk Posting account
Salary: £25000.00 - £26000.00 per annum
Posted: 21 days ago