The statistics below represent IT jobs advertised across the West Midlands region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Support Analyst
Rank 89 95 77
Rank change year-on-year
+6 -18
Permanent jobs requiring a Support Analyst 158 138 202
As % of all permanent IT jobs located in the West Midlands 2.77% 2.55% 3.60%
As % of the Job Titles category 2.89% 2.65% 3.70%
Number of salaries quoted 123 116 165
Median salary £30,000 £28,550 £27,500
Median salary % change year-on-year
+5.07% +3.81%
90% offered a salary of more than £20,000 £19,000 £21,000
10% offered a salary of more than £47,500 £42,500 £38,500
UK excluding London median salary £29,000 £28,000 £27,500
% change year-on-year
+3.57% +1.81%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5469 5206 5456
As % of all permanent IT jobs located in the West Midlands 95.95% 96.28% 97.36%
Number of salaries quoted 4342 4332 4555
Median salary £39,000 £37,500 £38,500
Median salary % change year-on-year
+4.00% -2.59%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 25 September 2016.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 59 £36,250 +3.57% 4
Coventry +2 30 £38,750 +10.71% 2
Staffordshire +3 26 £22,000 -12.00% 1
Worcestershire +23 11 £26,000 +8.33% 1
Warwickshire -4 8 £22,500 -18.91% 2
Solihull +14 6 £36,250 +11.53% 4
Walsall +6 5 £30,000 +5.26%
Sutton Coldfield -5 5 £20,000 -16.66%
Shropshire -8 4 £23,500 -21.66% 2
Dudley -1 2 £28,000 -6.66%
Stourbridge - 2 £28,000 -
Halesowen - 1 £26,500 -
Smethwick - 1 £26,000 - 1
West Bromwich - 1 £22,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 September 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 137 (40.53%) Windows
2 129 (38.17%) Microsoft
3 99 (29.29%) ITIL
4 93 (27.51%) SQL
4 93 (27.51%) SQL Server
5 89 (26.33%) Active Directory
6 63 (18.64%) Cisco
7 61 (18.05%) MS Excel
8 59 (17.46%) MS Office
9 56 (16.57%) Windows Server
10 47 (13.91%) Firewall
10 47 (13.91%) Windows 7
11 41 (12.13%) WAN
12 39 (11.54%) VMware
13 37 (10.95%) MS Exchange
13 37 (10.95%) C#
14 36 (10.65%) Citrix
15 34 (10.06%) LAN
16 31 (9.17%) SQL Server 2008
17 30 (8.88%) CRM
17 30 (8.88%) Linux
18 28 (8.28%) Finance
19 27 (7.99%) IIS
19 27 (7.99%) TCP/IP
20 25 (7.40%) Cisco Certification
20 25 (7.40%) Incident Management
21 24 (7.10%) VPN
21 24 (7.10%) .NET
21 24 (7.10%) Wireless
22 23 (6.80%) VoIP

Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (10.95%) MS Exchange
2 27 (7.99%) IIS
3 14 (4.14%) SharePoint
4 11 (3.25%) CMS
4 11 (3.25%) Exchange Server 2013
5 10 (2.96%) BizTalk Server
5 10 (2.96%) Exchange Server 2010
6 4 (1.18%) Exchange Server 2003
6 4 (1.18%) WordPress
7 3 (0.89%) Apache
7 3 (0.89%) NetWeaver
7 3 (0.89%) SAP EP
7 3 (0.89%) SAP Portal
7 3 (0.89%) Skype for Business
8 2 (0.59%) Adobe Experience Manager
8 2 (0.59%) Drupal
9 1 (0.30%) Exchange Server 2007
9 1 (0.30%) Moodle
9 1 (0.30%) SharePoint 2013
9 1 (0.30%) WebSphere
Applications
1 61 (18.05%) MS Excel
2 59 (17.46%) MS Office
3 5 (1.48%) MS PowerPoint
4 3 (0.89%) MS Visio
5 2 (0.59%) Spreadsheet
Business Applications
1 12 (3.55%) Dynamics CRM
2 11 (3.25%) SAP HCM
3 8 (2.37%) Exstream
4 3 (0.89%) SAP SRM
5 2 (0.59%) Dynamics AX
5 2 (0.59%) Magento
5 2 (0.59%) Remedy ITSM
5 2 (0.59%) Shopify
6 1 (0.30%) MFGPRO
6 1 (0.30%) Oracle Assets
6 1 (0.30%) Oracle EBS
6 1 (0.30%) Oracle EBS R12
6 1 (0.30%) Oracle Financials
6 1 (0.30%) Oracle Payables
6 1 (0.30%) Oracle Receivables
6 1 (0.30%) Pivotal CRM
6 1 (0.30%) Salesforce.com CRM
6 1 (0.30%) SAP Oil and Gas
Cloud Services
1 11 (3.25%) SuccessFactors
2 10 (2.96%) Office 365
3 6 (1.78%) Google Apps
4 3 (0.89%) Microsoft Azure
5 2 (0.59%) AdWords
5 2 (0.59%) Basecamp
6 1 (0.30%) Amazon AWS
6 1 (0.30%) OneDrive
6 1 (0.30%) SaaS
Communications & Networking
1 47 (13.91%) Firewall
2 41 (12.13%) WAN
3 34 (10.06%) LAN
4 27 (7.99%) TCP/IP
5 24 (7.10%) VPN
5 24 (7.10%) Wireless
6 23 (6.80%) VoIP
7 22 (6.51%) DNS
8 20 (5.92%) DHCP
8 20 (5.92%) OSPF
9 18 (5.33%) EIGRP
10 17 (5.03%) MPLS
11 14 (4.14%) SAN
12 12 (3.55%) Cisco ASA
12 12 (3.55%) Cisco Nexus
13 10 (2.96%) BGP
13 10 (2.96%) IP Telephony
13 10 (2.96%) SSL
14 9 (2.66%) VLAN
14 9 (2.66%) VPLS
Database & Business Intelligence
1 93 (27.51%) SQL Server
2 31 (9.17%) SQL Server 2008
3 14 (4.14%) SQL Server 2005
4 13 (3.85%) SQL Server 2000
4 13 (3.85%) SQL Server 2012
5 11 (3.25%) SQL Server Integration Services
6 9 (2.66%) MySQL
7 8 (2.37%) Relational Database
8 7 (2.07%) SQL Server Reporting Services
9 5 (1.48%) Crystal Reports
10 3 (0.89%) BusinessObjects
10 3 (0.89%) Data Warehouse
10 3 (0.89%) SAP BI
10 3 (0.89%) SAP BW
10 3 (0.89%) SQL Server 2014
11 2 (0.59%) PostgreSQL
12 1 (0.30%) Oracle BI Publisher
12 1 (0.30%) Oracle Reports
12 1 (0.30%) SQLPlus
Development Applications
1 2 (0.59%) JIRA
2 1 (0.30%) Toad
General
1 28 (8.28%) Finance
2 15 (4.44%) Manufacturing
2 15 (4.44%) Retail
3 12 (3.55%) Law
4 11 (3.25%) Publishing
5 10 (2.96%) German Language
6 8 (2.37%) Legal
7 7 (2.07%) French Language
8 5 (1.48%) Marketing
9 4 (1.18%) Advertising
10 3 (0.89%) Front Office
10 3 (0.89%) Military
10 3 (0.89%) Telecoms
11 2 (0.59%) Automotive
12 1 (0.30%) Back Office
12 1 (0.30%) Banking
12 1 (0.30%) Investment Banking
Libraries, Frameworks & Software Standards
1 24 (7.10%) .NET
2 17 (5.03%) HTML
3 9 (2.66%) XML
4 5 (1.48%) ASP.NET
4 5 (1.48%) CSS
4 5 (1.48%) jQuery
4 5 (1.48%) Twitter Bootstrap
5 3 (0.89%) BAPI
5 3 (0.89%) SAP ALE
5 3 (0.89%) SAP Basis
5 3 (0.89%) SAP PI
5 3 (0.89%) SAP XI
5 3 (0.89%) WCF
5 3 (0.89%) Web Dynpro
5 3 (0.89%) Web Services
6 2 (0.59%) ASP.NET MVC
7 1 (0.30%) .NET Framework
7 1 (0.30%) EDIFACT
7 1 (0.30%) XMPP
7 1 (0.30%) XSLT
Miscellaneous
1 21 (6.21%) Data Centre
2 20 (5.92%) Analytical Skills
3 12 (3.55%) Management Information System
4 7 (2.07%) Clustering
5 6 (1.78%) Driving Licence
6 4 (1.18%) Computer Science
7 3 (0.89%) FMCG
8 2 (0.59%) Blackberry
8 2 (0.59%) Equities
8 2 (0.59%) Foreign Exchange (FX)
8 2 (0.59%) HP Storage
8 2 (0.59%) Smartphone
8 2 (0.59%) Tandem
9 1 (0.30%) Cryptography
9 1 (0.30%) Handset
9 1 (0.30%) iPad
9 1 (0.30%) iSeries
9 1 (0.30%) N-Tier
9 1 (0.30%) TRADACOMS
9 1 (0.30%) VLE
Operating Systems
1 137 (40.53%) Windows
2 56 (16.57%) Windows Server
3 47 (13.91%) Windows 7
4 30 (8.88%) Linux
5 23 (6.80%) Windows 8
6 20 (5.92%) Windows Server 2008
7 18 (5.33%) Windows Server 2012
8 17 (5.03%) Windows Server 2003
8 17 (5.03%) Windows XP
9 15 (4.44%) Windows 10
10 12 (3.55%) Unix
11 8 (2.37%) Windows Vista
12 5 (1.48%) Red Hat Enterprise Linux
13 4 (1.18%) Apple iOS
14 3 (0.89%) Android
15 2 (0.59%) SUSE
Processes & Methodologies
1 99 (29.29%) ITIL
2 30 (8.88%) CRM
3 25 (7.40%) Incident Management
4 15 (4.44%) Time Management
5 14 (4.14%) Continuous Improvement
5 14 (4.14%) ITSM
6 13 (3.85%) Document Management
6 13 (3.85%) Workflow
7 12 (3.55%) Business Development
7 12 (3.55%) ERP
8 11 (3.25%) Change Management
8 11 (3.25%) Network Monitoring
8 11 (3.25%) Service Management
9 10 (2.96%) Data Governance
9 10 (2.96%) Data Management
10 9 (2.66%) Agile Software Development
10 9 (2.66%) Service Delivery
11 8 (2.37%) Data Transformation
11 8 (2.37%) Server Building
11 8 (2.37%) Ticket Management
Programming Languages
1 93 (27.51%) SQL
2 37 (10.95%) C#
3 20 (5.92%) Java
4 18 (5.33%) JavaScript
5 10 (2.96%) T-SQL
6 5 (1.48%) PHP
6 5 (1.48%) Shell Script
7 3 (0.89%) ABAP
7 3 (0.89%) PowerShell
7 3 (0.89%) VB
7 3 (0.89%) VB.NET
7 3 (0.89%) VBScript
8 2 (0.59%) Bash Shell
9 1 (0.30%) C
9 1 (0.30%) PL/SQL
9 1 (0.30%) Tcl
9 1 (0.30%) VB6
9 1 (0.30%) VBA
9 1 (0.30%) X++
Qualifications
1 25 (7.40%) Cisco Certification
2 19 (5.62%) CCNP
2 19 (5.62%) Degree
3 14 (4.14%) CCNA
4 13 (3.85%) Microsoft Certification
5 12 (3.55%) MCSE
6 10 (2.96%) CISSP
7 7 (2.07%) MCSA
8 5 (1.48%) ITIL Certification
8 5 (1.48%) MCITP
8 5 (1.48%) Security Cleared
9 3 (0.89%) Citrix Certification
9 3 (0.89%) MCP
10 2 (0.59%) CCA
10 2 (0.59%) CCDA
10 2 (0.59%) ITIL Foundation Certificate
10 2 (0.59%) MCDST
10 2 (0.59%) MCTS
11 1 (0.30%) JNCIA
11 1 (0.30%) SC Cleared
Quality Assurance & Compliance
1 23 (6.80%) SLA
2 1 (0.30%) QA
2 1 (0.30%) Sarbanes-Oxley
System Software
1 89 (26.33%) Active Directory
2 21 (6.21%) VMware Infrastructure
3 8 (2.37%) Hyper-V
4 5 (1.48%) XenApp
5 2 (0.59%) Microsoft Virtual Server
5 2 (0.59%) Terminal Server
5 2 (0.59%) Virtual Servers
5 2 (0.59%) vSphere
5 2 (0.59%) XenDesktop
6 1 (0.30%) Citrix Presentation Server
Systems Management
1 9 (2.66%) Cisco CUCM
2 4 (1.18%) Nagios
3 3 (0.89%) Microsoft Clustering
3 3 (0.89%) Norton AntiVirus
3 3 (0.89%) SCCM
4 2 (0.59%) Backup Exec
4 2 (0.59%) NetBackup
5 1 (0.30%) Cacti
5 1 (0.30%) Casper Suite
5 1 (0.30%) Cisco UCCX
5 1 (0.30%) SCOM
5 1 (0.30%) Tivoli
5 1 (0.30%) Tivoli Storage Manager
5 1 (0.30%) WhatsUp Gold
5 1 (0.30%) WSUS
5 1 (0.30%) Zenoss
Vendors
1 129 (38.17%) Microsoft
2 63 (18.64%) Cisco
3 39 (11.54%) VMware
4 36 (10.65%) Citrix
5 18 (5.33%) HP
5 18 (5.33%) Oracle
6 17 (5.03%) SAP
7 14 (4.14%) SolarWinds
8 13 (3.85%) Palo Alto
9 11 (3.25%) F5
9 11 (3.25%) Riverbed
10 10 (2.96%) IBM
11 9 (2.66%) iManage
12 8 (2.37%) Google
13 7 (2.07%) Adobe
14 5 (1.48%) NetApp
14 5 (1.48%) Red Hat
14 5 (1.48%) RedPrairie
15 4 (1.18%) Salesforce.com
15 4 (1.18%) Symantec
Solihull, West Midlands (County)
Clearwater People Solutions
Salary: £31500 Per Annum benefits
Posted: 3 days ago
Kidderminster, Worcestershire
ComputerWorld Personnel Ltd
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Lichfield, Staffordshire
ARC IT Recruitment Ltd
Salary: £30000 - £40000 per annum + benefits
Posted: Yesterday
Smethwick, West Midlands (County)
Pimlico Banks Recruitment
Salary: Up to £33,000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
VIQU
Salary: £25k - 30k per year
Posted: 4 days ago
Solihull, West Midlands (County)
Informatiq Consulting
Salary: £30000 - £40000 per annum + bonus, pension, healthcare
Posted: 3 days ago
Solihull, West Midlands (County)
Broster Buchanan
Salary: £28000 - £31500 per annum
Posted: 4 days ago
Coventry, West Midlands (County)
Net Talent
Posted: 5 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: Plus Benefits
Posted: 4 days ago
West Midlands
Venn Group
Posted: 4 days ago
Solihull, West Midlands (County)
Harrington Starr
Salary: £30000 - £35000 per annum + plus package and bonus
Posted: 6 days ago
Telford
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 12 days ago
Birmingham
Nigel Frank International Ltd
Salary: £35000 - £40000 per annum + MS Gold Partner Role/ Career Prog.
Posted: 17 days ago
Coventry, West Midlands (County)
Leidos
Posted: 22 days ago
Telford
Recruitment Revolution Limited
Salary: £25,000 - £28,000 depending on experience + pension and healthcare
Posted: 19 days ago