The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 99 68 62
Rank change year-on-year
-31 -6
Permanent jobs requiring a Support Analyst 130 171 191
As % of all permanent IT jobs located in the West Midlands 2.43% 3.45% 3.87%
As % of the Job Titles category 2.55% 3.62% 4.05%
Number of salaries quoted 119 153 168
Average salary £25,000 £25,000 £27,000
Average salary % change year-on-year
- -7.40%
90% offered a salary of more than £19,500 £19,000 £21,350
10% offered a salary of more than £33,480 £37,500 £36,800
UK excluding London average salary £27,000 £27,500 £27,500
% change year-on-year
-1.81% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5103 4728 4712
As % of all permanent IT jobs located in the West Midlands 95.40% 95.30% 95.54%
Number of salaries quoted 4326 3960 3943
Average salary £39,000 £40,000 £36,500
Average salary % change year-on-year
-2.50% +9.58%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 6 May 2015.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -39 27 £26,000 +4.00%
Coventry -7 26 £27,500 -11.29% 1
Staffordshire +9 21 £25,000 +11.11% 4
Solihull +4 12 £22,500 +7.14% 2
Worcestershire -14 12 £24,750 -11.60%
Warwickshire -25 12 £22,500 -19.21% 2
Shropshire -7 7 £26,500 +6.00% 4
Herefordshire +9 5 £21,500 +2.38%
Walsall +8 4 £30,000 -11.11%
Wolverhampton +13 3 £32,500 -13.33%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 May 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 165 (54.46%) Windows
2 120 (39.60%) SQL
3 91 (30.03%) SQL Server
4 81 (26.73%) ITIL
5 73 (24.09%) Microsoft
6 70 (23.10%) Active Directory
7 69 (22.77%) MS Excel
8 63 (20.79%) MS Office
9 58 (19.14%) VMware
10 57 (18.81%) .NET
11 46 (15.18%) C#
12 39 (12.87%) Finance
13 36 (11.88%) MS Exchange
13 36 (11.88%) Windows Server 2008
14 35 (11.55%) Windows 7
15 33 (10.89%) VMware Infrastructure
16 32 (10.56%) SLA
17 30 (9.90%) Oracle
18 27 (8.91%) SharePoint
18 27 (8.91%) Linux
19 26 (8.58%) Citrix
20 25 (8.25%) Cisco
20 25 (8.25%) Analytical Skills
21 24 (7.92%) Windows XP
22 23 (7.59%) ASP.NET
23 22 (7.26%) UNIX
23 22 (7.26%) Windows Server 2012
24 18 (5.94%) Service Delivery
24 18 (5.94%) Java
24 18 (5.94%) MySQL

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 6 May 2015, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (11.88%) MS Exchange
2 27 (8.91%) SharePoint
3 15 (4.95%) IIS
4 11 (3.63%) Exchange Server 2003
4 11 (3.63%) Exchange Server 2013
5 9 (2.97%) Exchange Server 2010
6 7 (2.31%) SharePoint 2010
7 6 (1.98%) Exchange Server 2007
8 3 (0.99%) IBM Notes
9 2 (0.66%) Tomcat
10 1 (0.33%) Blackberry Enterprise Server
10 1 (0.33%) CMS
10 1 (0.33%) Apache
10 1 (0.33%) JBoss
10 1 (0.33%) Drupal
10 1 (0.33%) SharePoint Server
10 1 (0.33%) WebSphere
Applications
1 69 (22.77%) MS Excel
2 63 (20.79%) MS Office
3 4 (1.32%) MS PowerPoint
4 1 (0.33%) Spreadsheet
4 1 (0.33%) MS Visio
4 1 (0.33%) S-PLUS
Business Applications
1 10 (3.30%) Dynamics CRM
2 7 (2.31%) Oracle EBS R12
3 6 (1.98%) Oracle EBS
4 4 (1.32%) ResourceLink
5 3 (0.99%) Magento
6 1 (0.33%) Sage 50
6 1 (0.33%) Orchard Housing
6 1 (0.33%) Aareon QL
6 1 (0.33%) OPENHousing
6 1 (0.33%) MIS ActiveH
6 1 (0.33%) Northgate Housing
6 1 (0.33%) Oracle Financials
6 1 (0.33%) Academy Housing
6 1 (0.33%) arcHouse
6 1 (0.33%) Dynamics AX
Cloud Services
1 9 (2.97%) Office 365
2 5 (1.65%) SaaS
3 1 (0.33%) Google Apps
3 1 (0.33%) Cloud Computing
3 1 (0.33%) Microsoft Azure
Communications & Networking
1 18 (5.94%) TCP/IP
2 16 (5.28%) Firewall
3 13 (4.29%) VPN
3 13 (4.29%) DNS
4 12 (3.96%) LAN
4 12 (3.96%) Internet
5 11 (3.63%) VLAN
6 9 (2.97%) WAN
7 7 (2.31%) DHCP
8 6 (1.98%) VoIP
8 6 (1.98%) SAN
9 5 (1.65%) Intranet
9 5 (1.65%) Wi-Fi
10 4 (1.32%) Wireless
11 3 (0.99%) NAS
12 2 (0.66%) Cisco IOS
12 2 (0.66%) Network Security
12 2 (0.66%) Broadband
12 2 (0.66%) IP Telephony
13 1 (0.33%) SSH
Database & Business Intelligence
1 91 (30.03%) SQL Server
2 18 (5.94%) MySQL
3 17 (5.61%) Relational Database
4 16 (5.28%) SQL Server 2008
5 13 (4.29%) SQL Server Reporting Services
6 11 (3.63%) SQL Server Integration Services
7 9 (2.97%) SQL Server 2012
8 6 (1.98%) SQL Server 2005
9 5 (1.65%) RDBMS
10 4 (1.32%) Data Warehouse
10 4 (1.32%) Oracle Discoverer
11 1 (0.33%) SQL Server 2000
11 1 (0.33%) DB2
11 1 (0.33%) Crystal Reports
11 1 (0.33%) Informix
11 1 (0.33%) MS Access
11 1 (0.33%) SQL Server Analysis Services
Development Applications
1 9 (2.97%) Visual Studio
2 4 (1.32%) JIRA
3 1 (0.33%) Hudson
3 1 (0.33%) ProC
General
1 39 (12.87%) Finance
2 16 (5.28%) Retail
3 6 (1.98%) Manufacturing
4 5 (1.65%) Back Office
4 5 (1.65%) Telecoms
5 3 (0.99%) Billing
5 3 (0.99%) Marketing
5 3 (0.99%) Front Office
6 2 (0.66%) Legal
7 1 (0.33%) Law
Libraries, Frameworks & Software Standards
1 57 (18.81%) .NET
2 23 (7.59%) ASP.NET
3 16 (5.28%) ASP.NET MVC
4 11 (3.63%) HTML
4 11 (3.63%) Web Services
5 9 (2.97%) XML
5 9 (2.97%) CSS
6 8 (2.64%) .NET Framework
7 7 (2.31%) WCF
8 1 (0.33%) jQuery
8 1 (0.33%) Struts
8 1 (0.33%) LAMP
8 1 (0.33%) Hibernate
8 1 (0.33%) Spring
8 1 (0.33%) Ajax
8 1 (0.33%) COM
8 1 (0.33%) J2EE
Miscellaneous
1 25 (8.25%) Analytical Skills
2 13 (4.29%) Computer Science
3 11 (3.63%) iSeries
4 8 (2.64%) Management Information System
5 7 (2.31%) Blackberry
6 3 (0.99%) Mathematics
7 2 (0.66%) iPhone
7 2 (0.66%) EPoS
7 2 (0.66%) Tandem
7 2 (0.66%) Derivative
7 2 (0.66%) Equity Derivative
7 2 (0.66%) EqualLogic
8 1 (0.33%) iPad
8 1 (0.33%) Enterprise Software
8 1 (0.33%) Performance Metrics
8 1 (0.33%) Statistics
8 1 (0.33%) EFTPOS
8 1 (0.33%) Mainframe
8 1 (0.33%) Handset
8 1 (0.33%) CMDB
Operating Systems
1 165 (54.46%) Windows
2 36 (11.88%) Windows Server 2008
3 35 (11.55%) Windows 7
4 27 (8.91%) Linux
5 24 (7.92%) Windows XP
6 22 (7.26%) UNIX
6 22 (7.26%) Windows Server 2012
7 16 (5.28%) Windows Server 2003
8 4 (1.32%) Red Hat Enterprise Linux
9 3 (0.99%) Windows Vista
9 3 (0.99%) Android
9 3 (0.99%) AIX
9 3 (0.99%) Solaris
10 2 (0.66%) Windows Mobile
10 2 (0.66%) CentOS
10 2 (0.66%) Windows 8
11 1 (0.33%) Apple iOS
11 1 (0.33%) Debian
11 1 (0.33%) Windows Phone
Processes & Methodologies
1 81 (26.73%) ITIL
2 18 (5.94%) Service Delivery
3 16 (5.28%) MVC
3 16 (5.28%) CRM
3 16 (5.28%) Document Management
4 14 (4.62%) ERP
4 14 (4.62%) Time Management
4 14 (4.62%) Root Cause Analysis
5 10 (3.30%) User Acceptance Testing
5 10 (3.30%) Problem Management
6 9 (2.97%) Test Scripting
7 8 (2.64%) Change Management
8 7 (2.31%) Service Management
9 6 (1.98%) PRINCE2
9 6 (1.98%) Asset Management
9 6 (1.98%) Stakeholder Management
9 6 (1.98%) Logistics
9 6 (1.98%) Continuous Integration
9 6 (1.98%) Unit Testing
9 6 (1.98%) DevOps
Programming Languages
1 120 (39.60%) SQL
2 46 (15.18%) C#
3 18 (5.94%) Java
3 18 (5.94%) VB
4 11 (3.63%) PHP
5 10 (3.30%) PL/SQL
6 9 (2.97%) VB6
7 7 (2.31%) VBScript
8 5 (1.65%) C
8 5 (1.65%) RPG
9 4 (1.32%) T-SQL
9 4 (1.32%) PowerShell
10 3 (0.99%) RPG IV
10 3 (0.99%) VB.NET
10 3 (0.99%) JavaScript
11 2 (0.66%) Shell Script
12 1 (0.33%) C++
12 1 (0.33%) VBA
12 1 (0.33%) Python
Qualifications
1 18 (5.94%) Degree
2 14 (4.62%) Microsoft Certification
3 10 (3.30%) MCSE
3 10 (3.30%) ITIL Certification
4 8 (2.64%) MCSA
4 8 (2.64%) MCITP
5 5 (1.65%) CCNA
5 5 (1.65%) Cisco Certification
6 4 (1.32%) MCTS
6 4 (1.32%) Citrix Certification
7 3 (0.99%) MCP
7 3 (0.99%) NCDA
7 3 (0.99%) NCIE
8 2 (0.66%) MOS
9 1 (0.33%) OCPJP
9 1 (0.33%) OCMJD
9 1 (0.33%) VMware Certified Professional (VCP)
9 1 (0.33%) MCDST
9 1 (0.33%) SC Cleared
9 1 (0.33%) Security Cleared
Quality Assurance & Compliance
1 32 (10.56%) SLA
2 2 (0.66%) QA
System Software
1 70 (23.10%) Active Directory
2 33 (10.89%) VMware Infrastructure
3 14 (4.62%) vSphere
4 13 (4.29%) Hyper-V
5 11 (3.63%) Terminal Services
6 7 (2.31%) XenApp
7 3 (0.99%) VMware ESX
8 1 (0.33%) Xen
8 1 (0.33%) VMware ESXi
Systems Management
1 10 (3.30%) SCCM
2 8 (2.64%) Nagios
3 4 (1.32%) SCOM
4 3 (0.99%) NetBackup
5 2 (0.66%) Backup Exec
5 2 (0.66%) WSUS
5 2 (0.66%) Control-M
6 1 (0.33%) Netcool
6 1 (0.33%) Norton AntiVirus
6 1 (0.33%) Zenoss
6 1 (0.33%) WhatsUp Gold
6 1 (0.33%) ITRS Geneos
Vendors
1 73 (24.09%) Microsoft
2 58 (19.14%) VMware
3 30 (9.90%) Oracle
4 26 (8.58%) Citrix
5 25 (8.25%) Cisco
6 14 (4.62%) HP
6 14 (4.62%) EMC
6 14 (4.62%) Kofax
7 11 (3.63%) NetApp
7 11 (3.63%) IBM
8 9 (2.97%) Business Objects
8 9 (2.97%) Dell
9 7 (2.31%) Sun
10 6 (1.98%) Apple
11 5 (1.65%) Sage
11 5 (1.65%) SAP
11 5 (1.65%) Cognos
11 5 (1.65%) Northgate
11 5 (1.65%) WatchGuard
12 4 (1.32%) LANDesk
Solihull, West Midlands (County)
ISL
Salary: £23000.00 - £27000 per annum
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Searchability
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £19000.00 - £22000 per annum + Benefits + Training
Posted: 5 days ago
Solihull, West Midlands (County)
Certes Computing Ltd
Salary: £28000 - £36000 per annum + on call + overtime
Posted: 5 days ago
Warwickshire
Certes Computing Ltd
Salary: £16000 - £23000 per annum
Posted: 5 days ago
Shropshire
BARCLAY ANDERSON LIMITED
Salary: From £18,000 to £25,000 per annum
Posted: 6 days ago
Telford, Shropshire
RecruitmentRevolution.com Limited
Salary: From £25,000 to £28,000 per annum + Private Healthcare + Pension
Posted: 6 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £28550 per annum + training + excellent package
Posted: 6 days ago
Shipston-On-Stour, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 6 days ago
Shropshire
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Tamworth, Staffordshire
Blues Point Ltd
Salary: Up to £20,000 per annum +benefits +bonus
Posted: 6 days ago
Telford
Erin Associates
Salary: £35000 - £38000 per annum + Benefits
Posted: 16 days ago
Coventry
Computer Futures
Salary: £35000 - £40000 per annum + competitive
Posted: 26 days ago