The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 64 57 82
Rank change year-on-year
-7 +25
Permanent jobs requiring a Support Analyst 176 205 121
As % of all permanent IT jobs located in the West Midlands 3.56% 4.09% 2.58%
As % of the Job Titles category 3.73% 4.30% 2.69%
Number of salaries quoted 156 183 116
Average salary £25,500 £27,000 £32,250
Average salary % change year-on-year
-5.55% -16.27%
90% offered a salary of more than £19,050 £21,550 £21,500
10% offered a salary of more than £37,500 £36,500 £42,500
UK excluding London average salary £27,500 £27,500 £28,000
% change year-on-year
- -1.78%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4722 4767 4494
As % of all permanent IT jobs located in the West Midlands 95.49% 95.17% 95.98%
Number of salaries quoted 3941 3993 3869
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Support Analyst
England

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 18 April 2014.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +4 54 £25,000 -23.07% 3
Warwickshire -24 25 £27,675 +2.50%
Solihull +15 20 £23,250 -7.00% 1
Worcestershire +15 19 £28,000 -13.84% 4
Coventry -21 18 £30,500 +12.96% 2
West Bromwich +8 11 £24,500 -10.90% 1
Staffordshire -1 9 £22,500 -20.84%
Wolverhampton -17 7 £35,000 +55.55%
Shropshire +6 5 £25,000 +16.27%
Herefordshire -5 3 £21,000 -16.00% 1
Walsall +3 2 £33,750 -0.73%
Sutton Coldfield -4 2 £21,250 -21.29%
Halesowen 0 1 £25,000 -23.07%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 177 (51.60%) SQL
2 150 (43.73%) Windows
3 93 (27.11%) Microsoft
4 78 (22.74%) Active Directory
5 70 (20.41%) UNIX
6 66 (19.24%) MS Office
7 62 (18.08%) SQL Server
7 62 (18.08%) ITIL
7 62 (18.08%) MS Excel
8 61 (17.78%) Finance
9 60 (17.49%) Oracle
10 54 (15.74%) Linux
11 50 (14.58%) SLA
12 45 (13.12%) Degree
13 44 (12.83%) C
14 42 (12.24%) Windows Server 2008
15 40 (11.66%) Java
16 37 (10.79%) MS Exchange
16 37 (10.79%) Windows Server 2003
17 36 (10.50%) Windows XP
18 35 (10.20%) Windows 7
19 33 (9.62%) VMware
20 31 (9.04%) Sybase
21 30 (8.75%) CRM
22 29 (8.45%) SharePoint
22 29 (8.45%) HTML
22 29 (8.45%) C++
22 29 (8.45%) WAN
22 29 (8.45%) Shell Script
23 27 (7.87%) Change Management

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (10.79%) MS Exchange
2 29 (8.45%) SharePoint
3 20 (5.83%) IIS
4 14 (4.08%) Blackberry Enterprise Server
5 13 (3.79%) Exchange Server 2003
6 12 (3.50%) Tomcat
7 10 (2.92%) Apache
8 8 (2.33%) BizTalk Server
9 6 (1.75%) WebSphere
9 6 (1.75%) Exchange Server 2010
10 4 (1.17%) Exchange Server 2007
11 3 (0.87%) Lync
11 3 (0.87%) SharePoint 2010
11 3 (0.87%) SharePoint Server
12 2 (0.58%) IBM Notes
13 1 (0.29%) CICS
13 1 (0.29%) Exchange Server 2013
13 1 (0.29%) Exchange Server 2000
13 1 (0.29%) Oracle BPEL
Applications
1 66 (19.24%) MS Office
2 62 (18.08%) MS Excel
3 2 (0.58%) Spreadsheet
3 2 (0.58%) MS PowerPoint
3 2 (0.58%) MS Visio
3 2 (0.58%) AutoCAD
4 1 (0.29%) MS Project
Business Applications
1 11 (3.21%) Maximo
2 6 (1.75%) Dynamics CRM
3 4 (1.17%) Dynamics AX
4 3 (0.87%) Oracle 11i
4 3 (0.87%) SAP Business One
4 3 (0.87%) Oracle EBS R12
5 2 (0.58%) SAP CRM
6 1 (0.29%) Oracle EBS
6 1 (0.29%) SAP FI
6 1 (0.29%) Oracle Payroll
6 1 (0.29%) Agresso
6 1 (0.29%) Oracle iRecruitment
6 1 (0.29%) HFM
6 1 (0.29%) assyst
6 1 (0.29%) Epicor Vantage
Cloud Services
1 3 (0.87%) Office 365
1 3 (0.87%) Microsoft Azure
2 2 (0.58%) Google Apps
3 1 (0.29%) SaaS
Communications & Networking
1 29 (8.45%) WAN
2 25 (7.29%) VPN
3 23 (6.71%) TCP/IP
4 22 (6.41%) LAN
5 12 (3.50%) ADSL
6 11 (3.21%) SAN
7 10 (2.92%) Internet
8 9 (2.62%) Wireless
8 9 (2.62%) Firewall
9 7 (2.04%) VoIP
10 6 (1.75%) DHCP
10 6 (1.75%) FTP
10 6 (1.75%) DNS
11 5 (1.46%) Extranet
12 4 (1.17%) Cisco IOS
13 3 (0.87%) IPv4
13 3 (0.87%) SSL
14 2 (0.58%) Cisco Nexus
14 2 (0.58%) Wi-Fi
15 1 (0.29%) 3G
Database & Business Intelligence
1 62 (18.08%) SQL Server
2 27 (7.87%) Relational Database
3 20 (5.83%) SQL Server Reporting Services
4 19 (5.54%) RDBMS
5 12 (3.50%) MS Access
6 9 (2.62%) SQL Server 2008
7 8 (2.33%) SQL Server Integration Services
8 7 (2.04%) MySQL
9 5 (1.46%) Informix
9 5 (1.46%) Crystal Reports
9 5 (1.46%) Oracle Database
10 4 (1.17%) SQL Server Analysis Services
10 4 (1.17%) QlikView
10 4 (1.17%) SQL Server 2012
11 3 (0.87%) Oracle Database 10g
12 2 (0.58%) SQL Server 2005
12 2 (0.58%) SAP BW
12 2 (0.58%) Oracle9i Database
12 2 (0.58%) Oracle Reports
13 1 (0.29%) DB2
Development Applications
1 7 (2.04%) Visual Studio
2 3 (0.87%) Team Foundation Server
3 1 (0.29%) LSMW
General
1 61 (17.78%) Finance
2 16 (4.66%) Retail
3 13 (3.79%) Manufacturing
4 10 (2.92%) Front Office
5 9 (2.62%) Banking
5 9 (2.62%) Telecoms
6 6 (1.75%) Back Office
7 4 (1.17%) Advertising
8 3 (0.87%) French Language
8 3 (0.87%) German Language
9 2 (0.58%) Legal
9 2 (0.58%) Aerospace
10 1 (0.29%) Automotive
10 1 (0.29%) Law
10 1 (0.29%) Pharmaceutical
10 1 (0.29%) Billing
Libraries, Frameworks & Software Standards
1 29 (8.45%) HTML
2 23 (6.71%) .NET
3 17 (4.96%) CSS
4 15 (4.37%) Middleware
5 11 (3.21%) XML
5 11 (3.21%) OpenMP
5 11 (3.21%) OpenCL
6 7 (2.04%) J2EE
7 5 (1.46%) Hibernate
7 5 (1.46%) ASP.NET
7 5 (1.46%) Struts
7 5 (1.46%) Spring
8 4 (1.17%) WCF
8 4 (1.17%) FIX Protocol
8 4 (1.17%) .NET Framework
9 3 (0.87%) EDI
9 3 (0.87%) JMS
9 3 (0.87%) D-Bus
10 2 (0.58%) ASP.NET MVC
11 1 (0.29%) SAP Smart Forms
Miscellaneous
1 20 (5.83%) Blackberry
2 17 (4.96%) Computer Science
3 16 (4.66%) Mathematics
4 13 (3.79%) CMDB
5 12 (3.50%) Equities
6 10 (2.92%) Foreign Exchange (FX)
7 9 (2.62%) Statistics
8 7 (2.04%) AS400
8 7 (2.04%) CUDA
8 7 (2.04%) Blog
9 5 (1.46%) iSeries
10 4 (1.17%) Mainframe
11 3 (0.87%) Clustering
11 3 (0.87%) EPoS
12 2 (0.58%) FMCG
12 2 (0.58%) PDA
12 2 (0.58%) Mobile Computing
12 2 (0.58%) Firmware
12 2 (0.58%) Management Information System
13 1 (0.29%) Handset
Operating Systems
1 150 (43.73%) Windows
2 70 (20.41%) UNIX
3 54 (15.74%) Linux
4 42 (12.24%) Windows Server 2008
5 37 (10.79%) Windows Server 2003
6 36 (10.50%) Windows XP
7 35 (10.20%) Windows 7
8 18 (5.25%) Solaris
9 8 (2.33%) Windows Server 2012
10 6 (1.75%) Android
11 4 (1.17%) Windows Mobile
11 4 (1.17%) Windows 8
11 4 (1.17%) BlackBerry OS
12 2 (0.58%) Windows 2000 Server
12 2 (0.58%) CentOS
12 2 (0.58%) Apple iOS
12 2 (0.58%) Windows 2000
12 2 (0.58%) Fedora
13 1 (0.29%) SUSE
13 1 (0.29%) AIX
Processes & Methodologies
1 62 (18.08%) ITIL
2 30 (8.75%) CRM
3 27 (7.87%) Change Management
4 24 (7.00%) ERP
5 18 (5.25%) Data Analysis
6 17 (4.96%) Problem Management
6 17 (4.96%) Service Management
7 14 (4.08%) Configuration Management
7 14 (4.08%) Service Delivery
8 12 (3.50%) Logistics
9 11 (3.21%) E-Commerce
9 11 (3.21%) Incident Management
9 11 (3.21%) Parallel Programming
10 10 (2.92%) Capacity Management
10 10 (2.92%) Algorithmic Trading
10 10 (2.92%) Electronic Trading
11 8 (2.33%) Document Management
11 8 (2.33%) System Testing
11 8 (2.33%) Change Control
12 6 (1.75%) User Acceptance Testing
Programming Languages
1 177 (51.60%) SQL
2 44 (12.83%) C
3 40 (11.66%) Java
4 29 (8.45%) C++
4 29 (8.45%) Shell Script
5 26 (7.58%) C#
6 18 (5.25%) Perl
6 18 (5.25%) VB
7 17 (4.96%) PHP
7 17 (4.96%) PL/SQL
8 11 (3.21%) Fortran
9 6 (1.75%) PowerShell
10 3 (0.87%) RPG
10 3 (0.87%) ABAP
11 2 (0.58%) VB6
12 1 (0.29%) JCL
12 1 (0.29%) VB.NET
12 1 (0.29%) JavaScript
12 1 (0.29%) T-SQL
12 1 (0.29%) VBScript
Qualifications
1 45 (13.12%) Degree
2 20 (5.83%) Microsoft Certification
3 10 (2.92%) MCP
4 8 (2.33%) MCSE
5 7 (2.04%) CCNA
5 7 (2.04%) Cisco Certification
6 6 (1.75%) ITIL Certification
7 5 (1.46%) Sun Certification
7 5 (1.46%) OCPJP
7 5 (1.46%) OCMJD
8 4 (1.17%) MCITP
8 4 (1.17%) CCSA
9 3 (0.87%) MCTS
10 2 (0.58%) VMware Certified Professional (VCP)
11 1 (0.29%) Postgraduate
11 1 (0.29%) PRINCE2 Certification
11 1 (0.29%) Security Cleared
Quality Assurance & Compliance
1 50 (14.58%) SLA
System Software
1 78 (22.74%) Active Directory
2 15 (4.37%) VMware Infrastructure
3 12 (3.50%) Terminal Services
4 5 (1.46%) Terminal Server
4 5 (1.46%) Hyper-V
5 4 (1.17%) vSphere
6 3 (0.87%) VMware ESX
7 2 (0.58%) Postfix
7 2 (0.58%) XenApp
8 1 (0.29%) Microsoft App-V
8 1 (0.29%) VMware ESXi
8 1 (0.29%) IAG
8 1 (0.29%) UAG
8 1 (0.29%) Forefront TMG
8 1 (0.29%) KVM
8 1 (0.29%) XenDesktop
Systems Management
1 17 (4.96%) SCCM
2 8 (2.33%) Systems Management Server (SMS)
3 3 (0.87%) Tivoli Storage Manager
3 3 (0.87%) WSUS
4 1 (0.29%) Tivoli
4 1 (0.29%) Symantec Enterprise Vault
4 1 (0.29%) CA Endevor
4 1 (0.29%) Cacti
Vendors
1 93 (27.11%) Microsoft
2 60 (17.49%) Oracle
3 33 (9.62%) VMware
4 31 (9.04%) Sybase
5 27 (7.87%) Cisco
6 26 (7.58%) Citrix
7 25 (7.29%) Sage
8 20 (5.83%) Salesforce.com
9 17 (4.96%) SAP
10 13 (3.79%) Progress
11 11 (3.21%) RedPrairie
12 9 (2.62%) HP
13 8 (2.33%) CheckPoint
13 8 (2.33%) Pegasus
14 7 (2.04%) NetApp
14 7 (2.04%) Intel
15 6 (1.75%) JBoss
16 5 (1.46%) Sun
17 4 (1.17%) Dell
17 4 (1.17%) JD Edwards
Solihull, West Midlands (County)
Next Move IT
Salary: £20000 - £40000 per annum + Benefits
Posted: 3 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £20000 - £26000 per annum
Posted: 3 days ago
Worcester, Worcestershire
Red Commerce
Salary: £30000.00 - £35000.00 per annum
Posted: 3 days ago
Malvern, Worcestershire
Guru Resourcing Ltd
Posted: 3 days ago
Birmingham, West Midlands (County)
JTL
Salary: £25,000
Posted: 5 days ago
Based in Malvern, Worcestershire (WR14) -...
Guru Careers
Salary: £25 - 30k DOE
Posted: 5 days ago
Henley-In-Arden, West Midlands (County)
Senitor Associates
Salary: £18000 - £20000 per annum + benefits
Posted: 6 days ago
Coventry, West Midlands (County)
Edgar Cowen
Salary: £35000 - £40000 per annum + Superb Benefits + Perks
Posted: 6 days ago
West Bromwich, West Midlands (County)
Experis IT
Salary: £25000.00 - £32000.00 per annum
Posted: 6 days ago
Coventry
Cathcart Associates
Posted: 13 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum + Benefits
Posted: 17 days ago
Worcestershire
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 20 days ago
Birmingham
Capita - ITIN
Salary: £20000.00 - £25000.00 per annum
Posted: 27 days ago