The statistics below represent IT jobs advertised across the West Midlands region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Support Analyst
England / West Midlands
Rank 125 99 75
Rank change year-on-year
-26 -24
Permanent jobs requiring a Support Analyst 95 130 186
As % of all permanent IT jobs located in the West Midlands 1.95% 2.49% 3.70%
As % of the Job Titles category 2.00% 2.58% 3.79%
Number of salaries quoted 88 102 169
Median salary £27,500 £28,550 £27,500
Median salary % change year-on-year
-3.67% +3.81%
90% offered a salary of more than £20,850 £21,000 £20,550
10% offered a salary of more than £37,500 £42,300 £40,450
UK excluding London median salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4739 5036 4902
As % of all permanent IT jobs located in the West Midlands 97.35% 96.36% 97.59%
Number of salaries quoted 3775 4184 4300
Median salary £40,000 £40,000 £38,500
Median salary % change year-on-year
- +3.89%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,000 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 23 January 2017.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -18 36 £30,000 -1.63% 5
Staffordshire +2 14 £24,500 -2.00% 3
Warwickshire +11 10 £35,000 +13.82% 1
Worcestershire -7 9 £24,000 -
Coventry -8 9 £25,000 -33.33% 1
Solihull -4 7 £33,250 -5.00%
Dudley +15 2 £22,250 -5.31%
Walsall +22 1 £27,500 -12.69% 1
Sutton Coldfield +1 1 £28,500 +18.75%
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 January 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 138 (51.11%) Windows
2 91 (33.70%) SQL
3 89 (32.96%) Microsoft
4 69 (25.56%) SQL Server
5 66 (24.44%) Active Directory
6 60 (22.22%) ITIL
7 57 (21.11%) Windows Server
8 48 (17.78%) MS Excel
9 46 (17.04%) MS Office
10 37 (13.70%) Analytical Skills
11 36 (13.33%) VMware
12 34 (12.59%) Finance
12 34 (12.59%) Windows 7
13 31 (11.48%) TCP/IP
14 30 (11.11%) Linux
14 30 (11.11%) IIS
14 30 (11.11%) .NET
14 30 (11.11%) Cisco
14 30 (11.11%) SQL Server 2008
15 27 (10.00%) Windows Server 2008
15 27 (10.00%) C#
15 27 (10.00%) MS Exchange
16 25 (9.26%) Citrix
16 25 (9.26%) Windows Server 2003
17 22 (8.15%) SLA
18 21 (7.78%) ERP
18 21 (7.78%) Windows XP
18 21 (7.78%) Firewall
18 21 (7.78%) Windows Server 2012
19 20 (7.41%) Service Management

Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (11.11%) IIS
2 27 (10.00%) MS Exchange
3 13 (4.81%) SharePoint
4 6 (2.22%) CMS
5 5 (1.85%) Exchange Server 2010
5 5 (1.85%) Exchange Server 2013
6 4 (1.48%) Exchange Server 2007
7 3 (1.11%) Exchange Server 2003
7 3 (1.11%) NetWeaver
7 3 (1.11%) SAP EP
7 3 (1.11%) SAP Portal
8 2 (0.74%) Drupal
8 2 (0.74%) Skype for Business
8 2 (0.74%) WordPress
9 1 (0.37%) Apache
Applications
1 48 (17.78%) MS Excel
2 46 (17.04%) MS Office
3 4 (1.48%) MS PowerPoint
4 2 (0.74%) MS Project
4 2 (0.74%) MS Visio
Business Applications
1 4 (1.48%) Dynamics AX
1 4 (1.48%) SAP HCM
2 3 (1.11%) SAP SRM
3 2 (0.74%) Magento
3 2 (0.74%) SAP Retail
3 2 (0.74%) Shopify
4 1 (0.37%) Dynamics CRM
4 1 (0.37%) Salesforce.com CRM
4 1 (0.37%) SAP HR
4 1 (0.37%) SAP Oil and Gas
4 1 (0.37%) SAP Payroll
Cloud Services
1 5 (1.85%) G Suite
2 4 (1.48%) SuccessFactors
3 3 (1.11%) Office 365
4 2 (0.74%) AdWords
4 2 (0.74%) Basecamp
4 2 (0.74%) SaaS
5 1 (0.37%) OneDrive
Communications & Networking
1 31 (11.48%) TCP/IP
2 21 (7.78%) Firewall
3 18 (6.67%) DHCP
4 16 (5.93%) LAN
5 14 (5.19%) DNS
6 11 (4.07%) VoIP
7 10 (3.70%) VPN
7 10 (3.70%) Wireless
8 9 (3.33%) WAN
9 7 (2.59%) Intranet
9 7 (2.59%) SAN
9 7 (2.59%) VLAN
10 6 (2.22%) DSL
11 4 (1.48%) HTTP
11 4 (1.48%) MPLS
11 4 (1.48%) Network Security
12 3 (1.11%) ATM
12 3 (1.11%) Cisco ASA
12 3 (1.11%) Remote Desktop
13 2 (0.74%) Ethernet
Database & Business Intelligence
1 69 (25.56%) SQL Server
2 30 (11.11%) SQL Server 2008
3 15 (5.56%) SQL Server 2005
4 14 (5.19%) SQL Server 2000
4 14 (5.19%) SQL Server 2012
5 9 (3.33%) MySQL
5 9 (3.33%) Relational Database
6 7 (2.59%) SQL Server Reporting Services
7 5 (1.85%) Crystal Reports
8 3 (1.11%) BusinessObjects
8 3 (1.11%) BusinessObjects Business Intelligence
8 3 (1.11%) Oracle Reports
8 3 (1.11%) SAP BW
9 2 (0.74%) MS Access
9 2 (0.74%) RDBMS
9 2 (0.74%) SQL Server 2014
9 2 (0.74%) SQL Server Integration Services
10 1 (0.37%) DB2
10 1 (0.37%) Oracle Database
Development Applications
1 4 (1.48%) Visual Studio
2 3 (1.11%) Git (software)
2 3 (1.11%) Subversion
2 3 (1.11%) TortoiseSVN
3 2 (0.74%) JIRA
4 1 (0.37%) Fiddler
4 1 (0.37%) SQL Server Management Studio (SSMS)
General
1 34 (12.59%) Finance
2 13 (4.81%) Manufacturing
2 13 (4.81%) Retail
3 9 (3.33%) Law
4 8 (2.96%) Legal
5 6 (2.22%) Advertising
6 4 (1.48%) Publishing
7 3 (1.11%) Aerospace
7 3 (1.11%) Marketing
8 1 (0.37%) Banking
8 1 (0.37%) Telecoms
Libraries, Frameworks & Software Standards
1 30 (11.11%) .NET
2 8 (2.96%) XML
3 4 (1.48%) WCF
4 3 (1.11%) BAPI
4 3 (1.11%) SAP ALE
4 3 (1.11%) SAP Basis
4 3 (1.11%) SAP PI
4 3 (1.11%) SAP XI
4 3 (1.11%) Web Dynpro
5 2 (0.74%) ASP.NET
5 2 (0.74%) LAMP
5 2 (0.74%) LEMP Stack
5 2 (0.74%) Web Services
5 2 (0.74%) XSLT
6 1 (0.37%) .NET Framework
6 1 (0.37%) CSS
6 1 (0.37%) EDI
6 1 (0.37%) EDIFACT
6 1 (0.37%) HTML
Miscellaneous
1 37 (13.70%) Analytical Skills
2 11 (4.07%) Data Centre
3 8 (2.96%) iSeries
4 6 (2.22%) Management Information System
5 5 (1.85%) FMCG
6 4 (1.48%) Replication
7 3 (1.11%) iPad
7 3 (1.11%) Mathematics
8 2 (0.74%) Computer Science
8 2 (0.74%) Cyber Attack
8 2 (0.74%) Distributed Denial-of-Service
8 2 (0.74%) Driving Licence
8 2 (0.74%) Life Science
8 2 (0.74%) Video Conferencing
9 1 (0.37%) Clustering
9 1 (0.37%) Health Informatics
9 1 (0.37%) Informatics
9 1 (0.37%) PDA
9 1 (0.37%) Reinsurance
9 1 (0.37%) Smartphone
Operating Systems
1 138 (51.11%) Windows
2 57 (21.11%) Windows Server
3 34 (12.59%) Windows 7
4 30 (11.11%) Linux
5 27 (10.00%) Windows Server 2008
6 25 (9.26%) Windows Server 2003
7 21 (7.78%) Windows Server 2012
7 21 (7.78%) Windows XP
8 17 (6.30%) Windows 8
9 11 (4.07%) Windows Vista
10 10 (3.70%) Unix
10 10 (3.70%) Windows 10
11 6 (2.22%) Apple iOS
12 5 (1.85%) Android
13 3 (1.11%) CentOS
13 3 (1.11%) Mac OS X
14 2 (0.74%) Solaris
14 2 (0.74%) SUSE
15 1 (0.37%) Debian
Processes & Methodologies
1 60 (22.22%) ITIL
2 21 (7.78%) ERP
3 20 (7.41%) Service Management
4 14 (5.19%) Incident Management
5 11 (4.07%) Agile Software Development
5 11 (4.07%) CRM
5 11 (4.07%) Presales
5 11 (4.07%) Project Planning
5 11 (4.07%) Ticket Management
5 11 (4.07%) Workflow
6 10 (3.70%) ITSM
6 10 (3.70%) Service Delivery
7 9 (3.33%) Logistics
8 8 (2.96%) Continuous Improvement
8 8 (2.96%) Document Management
8 8 (2.96%) Release Management
9 7 (2.59%) Business Development
9 7 (2.59%) Business Intelligence
9 7 (2.59%) Project Management
9 7 (2.59%) Time Management
Programming Languages
1 91 (33.70%) SQL
2 27 (10.00%) C#
3 20 (7.41%) Java
4 6 (2.22%) PHP
5 5 (1.85%) VB
6 4 (1.48%) RPG
6 4 (1.48%) T-SQL
6 4 (1.48%) VB.NET
7 3 (1.11%) ABAP
7 3 (1.11%) Delphi
7 3 (1.11%) PowerShell
8 2 (0.74%) Bash Shell
8 2 (0.74%) JavaScript
8 2 (0.74%) R
8 2 (0.74%) VB6
8 2 (0.74%) X++
9 1 (0.37%) Google Apps Script
9 1 (0.37%) Tcl
9 1 (0.37%) VBA
Qualifications
1 19 (7.04%) Degree
2 10 (3.70%) ITIL Foundation Certificate
3 6 (2.22%) Microsoft Certification
3 6 (2.22%) Security Cleared
4 5 (1.85%) CCNP
4 5 (1.85%) Cisco Certification
4 5 (1.85%) MCSE
5 4 (1.48%) ITIL Certification
5 4 (1.48%) SC Cleared
6 3 (1.11%) CCNA
7 2 (0.74%) CCA
7 2 (0.74%) CCDA
7 2 (0.74%) Citrix Certification
7 2 (0.74%) CREST Certified
7 2 (0.74%) DV Cleared
7 2 (0.74%) GIAC
7 2 (0.74%) MCITP
7 2 (0.74%) MCP
7 2 (0.74%) MCTS
7 2 (0.74%) SANS
Quality Assurance & Compliance
1 22 (8.15%) SLA
2 4 (1.48%) Sarbanes-Oxley
3 2 (0.74%) GxP
System Software
1 66 (24.44%) Active Directory
2 14 (5.19%) VMware Infrastructure
3 5 (1.85%) Hyper-V
3 5 (1.85%) vSphere
3 5 (1.85%) XenApp
4 2 (0.74%) Citrix Presentation Server
4 2 (0.74%) Terminal Server
4 2 (0.74%) XenDesktop
5 1 (0.37%) Virtual Desktop
Systems Management
1 4 (1.48%) Nagios
1 4 (1.48%) SCCM
2 2 (0.74%) Host Intrusion Detection System
2 2 (0.74%) Network Intrusion Detection System
2 2 (0.74%) Tivoli
2 2 (0.74%) WhatsUp Gold
2 2 (0.74%) Zenoss
3 1 (0.37%) AirWatch
3 1 (0.37%) Backup Exec
3 1 (0.37%) Control-M
3 1 (0.37%) DameWare
3 1 (0.37%) Icinga
3 1 (0.37%) Microsoft Clustering
3 1 (0.37%) NetBackup
3 1 (0.37%) Norton AntiVirus
3 1 (0.37%) OpenNMS
3 1 (0.37%) Tivoli Storage Manager
3 1 (0.37%) WSUS
Vendors
1 89 (32.96%) Microsoft
2 36 (13.33%) VMware
3 30 (11.11%) Cisco
4 25 (9.26%) Citrix
5 12 (4.44%) SAP
6 11 (4.07%) IBM
7 10 (3.70%) RedPrairie
8 8 (2.96%) ServiceNow
9 7 (2.59%) Apple
9 7 (2.59%) Google
9 7 (2.59%) SolarWinds
10 6 (2.22%) NetApp
11 5 (1.85%) Dynatrace
11 5 (1.85%) Oracle
11 5 (1.85%) Veeam
12 4 (1.48%) Adobe
13 3 (1.11%) HP
13 3 (1.11%) Remedy
13 3 (1.11%) Symantec
14 2 (0.74%) Salesforce.com
Telford, Shropshire
Lorien Resourcing
Salary: £1 per annum
Posted: 11 hours ago
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: 16 hours ago
Lichfield, Staffordshire
Coburg Banks IT
Salary: £28000 - £35000 per annum + Excellent Benefits
Posted: 10 hours ago
West Midlands
Computer People
Salary: £30000.00 - £35000.00 per annum + Full package on offer
Posted: 5 days ago
Birmingham, West Midlands (County)
Maurice Nash
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Warwickshire
Network ITR
Salary: £38000 - £40000 per annum
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 per annum + pen, 5w hol, DIS, salary increments
Posted: 3 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £20000 - £25000 per annum + pension + other benefits
Posted: 6 days ago
Smethwick, West Midlands (County)
Pimlico Banks Recruitment
Salary: Up to £34,000 per annum
Posted: 4 days ago
Herefordshire
360 Resourcing
Salary: £25k - 30k per year + Superb Benefits
Posted: 3 days ago
Hereford, Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £29250 per annum + pen, 5w hol, DIS, salary increments
Posted: 3 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £29433.00 - £31991.00 per annum
Posted: 11 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 6 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 11 days ago
Birmingham, West Midlands (County)
Chris Cobbold Ltd
Salary: From £25,000 to £35,000 per annum + benefits + training + career progr
Posted: 4 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £40000.00 per annum
Posted: 10 days ago