The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 72 57 87
Rank change year-on-year
-15 +30
Permanent jobs requiring a Support Analyst 199 192 130
As % of all permanent IT jobs located in the West Midlands 3.72% 3.96% 2.76%
As % of the Job Titles category 3.89% 4.17% 2.86%
Number of salaries quoted 181 154 124
Average salary £27,500 £28,000 £32,500
Average salary % change year-on-year
-1.78% -13.84%
90% offered a salary of more than £20,500 £20,950 £20,000
10% offered a salary of more than £40,940 £42,650 £47,500
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5110 4608 4553
As % of all permanent IT jobs located in the West Midlands 95.42% 94.97% 96.54%
Number of salaries quoted 4529 3881 3988
Average salary £38,000 £37,500 £37,000
Average salary % change year-on-year
+1.33% +1.35%
90% offered a salary of more than £23,000 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 24 December 2014.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 83 £30,000 -7.69% 1
Coventry +4 51 £31,750 -2.30% 3
Staffordshire +5 21 £21,500 -4.44% 1
Warwickshire -3 19 £26,000 - 2
Solihull -22 7 £27,500 +10.00%
Wolverhampton -8 5 £40,000 +28.00%
Dudley - 5 £20,250 -
Herefordshire - 2 £23,250 -
Worcestershire +4 1 £19,000 -41.53%
Walsall -2 1 £31,500 +46.51%
West Bromwich -5 1 £18,500 -50.66%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 December 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 205 (51.00%) Windows
2 181 (45.02%) SQL
3 117 (29.10%) Microsoft
4 88 (21.89%) SQL Server
5 81 (20.15%) ITIL
6 78 (19.40%) Finance
7 69 (17.16%) MS Excel
8 67 (16.67%) .NET
9 65 (16.17%) UNIX
10 60 (14.93%) Active Directory
11 59 (14.68%) Windows Server 2008
12 58 (14.43%) Oracle
12 58 (14.43%) MS Office
13 57 (14.18%) VMware
14 49 (12.19%) Analytical Skills
15 48 (11.94%) SLA
16 43 (10.70%) Degree
17 41 (10.20%) Windows Server 2003
18 39 (9.70%) C#
18 39 (9.70%) SharePoint
18 39 (9.70%) Windows 7
19 38 (9.45%) VMware Infrastructure
20 37 (9.20%) Linux
21 36 (8.96%) MS Exchange
22 35 (8.71%) Citrix
23 32 (7.96%) Windows Server 2012
24 31 (7.71%) Windows XP
24 31 (7.71%) Computer Science
24 31 (7.71%) SQL Server 2008
25 30 (7.46%) Relational Database

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 December 2014, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (9.70%) SharePoint
2 36 (8.96%) MS Exchange
3 25 (6.22%) IIS
4 23 (5.72%) Exchange Server 2013
5 21 (5.22%) Exchange Server 2010
6 15 (3.73%) Tomcat
7 13 (3.23%) Apache
8 7 (1.74%) Exchange Server 2003
9 6 (1.49%) SharePoint 2010
10 5 (1.24%) IBM Notes
11 3 (0.75%) Blackberry Enterprise Server
11 3 (0.75%) Lync
11 3 (0.75%) Exchange Server 2007
12 2 (0.50%) SharePoint Server
12 2 (0.50%) WebSphere
12 2 (0.50%) CMS
12 2 (0.50%) Oracle Workflow
12 2 (0.50%) JBoss
13 1 (0.25%) Drupal
13 1 (0.25%) Moodle
Applications
1 69 (17.16%) MS Excel
2 58 (14.43%) MS Office
3 4 (1.00%) MS PowerPoint
4 1 (0.25%) Spreadsheet
4 1 (0.25%) MS Visio
4 1 (0.25%) S-PLUS
Business Applications
1 14 (3.48%) Cognos Business Intelligence
2 8 (1.99%) Oracle EBS R12
2 8 (1.99%) Oracle EBS
2 8 (1.99%) Dynamics CRM
3 3 (0.75%) Dynamics AX
4 2 (0.50%) Maximo
4 2 (0.50%) SAP SD
4 2 (0.50%) Oracle BPM
4 2 (0.50%) Servitor
5 1 (0.25%) Sage 50
5 1 (0.25%) Oracle Financials
5 1 (0.25%) Oracle Applications
5 1 (0.25%) SAP CRM
5 1 (0.25%) Academy Housing
5 1 (0.25%) arcHouse
Cloud Services
1 9 (2.24%) Office 365
2 3 (0.75%) Cloud Computing
2 3 (0.75%) Google Apps
Communications & Networking
1 21 (5.22%) WAN
2 20 (4.98%) LAN
2 20 (4.98%) TCP/IP
3 19 (4.73%) Internet
4 17 (4.23%) Firewall
5 15 (3.73%) DNS
6 11 (2.74%) SSH
7 10 (2.49%) VPN
8 9 (2.24%) DHCP
8 9 (2.24%) FTP
9 7 (1.74%) VoIP
9 7 (1.74%) SAN
10 6 (1.49%) VLAN
11 4 (1.00%) Wi-Fi
12 3 (0.75%) Intranet
13 2 (0.50%) Wireless
13 2 (0.50%) TETRA
13 2 (0.50%) Network Security
13 2 (0.50%) Cisco ASA
13 2 (0.50%) 4G
Database & Business Intelligence
1 88 (21.89%) SQL Server
2 31 (7.71%) SQL Server 2008
3 30 (7.46%) Relational Database
4 23 (5.72%) SQL Server Integration Services
5 18 (4.48%) SQL Server 2012
6 14 (3.48%) Cognos Analysis Studio
6 14 (3.48%) Cognos Report Studio
6 14 (3.48%) Cognos Framework Manager
6 14 (3.48%) DB2
7 11 (2.74%) MySQL
8 10 (2.49%) SQL Server Reporting Services
9 9 (2.24%) SQL Server 2005
9 9 (2.24%) Crystal Reports
10 6 (1.49%) RDBMS
11 5 (1.24%) Oracle Discoverer
12 3 (0.75%) BusinessObjects
12 3 (0.75%) Oracle Database
13 2 (0.50%) QlikView
13 2 (0.50%) SQL Server Analysis Services
13 2 (0.50%) KDB
Development Applications
1 26 (6.47%) Visual Studio
2 14 (3.48%) Git (software)
3 2 (0.50%) Hudson
4 1 (0.25%) Team Foundation Server
4 1 (0.25%) Oracle Forms
4 1 (0.25%) ProC
General
1 78 (19.40%) Finance
2 20 (4.98%) Financial Institution
3 19 (4.73%) Retail
4 7 (1.74%) Banking
4 7 (1.74%) Manufacturing
5 6 (1.49%) Telecoms
6 4 (1.00%) Law
7 3 (0.75%) Legal
7 3 (0.75%) Advertising
7 3 (0.75%) Front Office
8 2 (0.50%) Billing
9 1 (0.25%) Retail Banking
9 1 (0.25%) Marketing
9 1 (0.25%) Back Office
9 1 (0.25%) Aerospace
Libraries, Frameworks & Software Standards
1 67 (16.67%) .NET
2 26 (6.47%) ASP.NET
3 21 (5.22%) .NET Framework
3 21 (5.22%) HTML
4 19 (4.73%) CSS
5 15 (3.73%) jQuery
5 15 (3.73%) AngularJS
5 15 (3.73%) Twitter Bootstrap
6 11 (2.74%) Web Services
6 11 (2.74%) XML
7 10 (2.49%) J2EE
7 10 (2.49%) Struts
7 10 (2.49%) Hibernate
7 10 (2.49%) Spring
8 6 (1.49%) WCF
9 5 (1.24%) ASP.NET MVC
10 4 (1.00%) EDI
11 3 (0.75%) SAP XI
12 2 (0.50%) Ajax
12 2 (0.50%) JMS
Miscellaneous
1 49 (12.19%) Analytical Skills
2 31 (7.71%) Computer Science
3 14 (3.48%) Wiki
3 14 (3.48%) Equities
4 8 (1.99%) iSeries
5 6 (1.49%) Management Information System
6 5 (1.24%) Handset
7 4 (1.00%) Blackberry
7 4 (1.00%) LIMS
8 3 (0.75%) Mainframe
8 3 (0.75%) Data Structures
8 3 (0.75%) Mobile Computing
9 2 (0.50%) Mobile App
9 2 (0.50%) User Experience
9 2 (0.50%) Smart Meter
9 2 (0.50%) Mathematics
9 2 (0.50%) AS400
10 1 (0.25%) Clustering
10 1 (0.25%) E-Learning
10 1 (0.25%) Client/Server
Operating Systems
1 205 (51.00%) Windows
2 65 (16.17%) UNIX
3 59 (14.68%) Windows Server 2008
4 41 (10.20%) Windows Server 2003
5 39 (9.70%) Windows 7
6 37 (9.20%) Linux
7 32 (7.96%) Windows Server 2012
8 31 (7.71%) Windows XP
9 11 (2.74%) Windows 8
10 8 (1.99%) Solaris
11 4 (1.00%) Red Hat Enterprise Linux
12 3 (0.75%) Mac OS
12 3 (0.75%) Windows Vista
13 2 (0.50%) CentOS
13 2 (0.50%) AIX
13 2 (0.50%) Debian
13 2 (0.50%) Ubuntu
13 2 (0.50%) SUSE Linux Enterprise Server
14 1 (0.25%) Android
Processes & Methodologies
1 81 (20.15%) ITIL
2 26 (6.47%) CRM
3 21 (5.22%) Root Cause Analysis
4 20 (4.98%) Business Intelligence
4 20 (4.98%) MVC
5 16 (3.98%) Change Management
6 15 (3.73%) ETL
6 15 (3.73%) Web Development
6 15 (3.73%) User Acceptance Testing
7 13 (3.23%) ERP
7 13 (3.23%) Disaster Recovery
7 13 (3.23%) Logistics
8 11 (2.74%) Service Delivery
8 11 (2.74%) Agile Software Development
9 10 (2.49%) Software Engineering
9 10 (2.49%) Service Management
10 9 (2.24%) Time Management
10 9 (2.24%) Continuous Improvement
11 7 (1.74%) Asset Management
12 6 (1.49%) Project Management
Programming Languages
1 181 (45.02%) SQL
2 39 (9.70%) C#
3 22 (5.47%) T-SQL
4 18 (4.48%) Java
4 18 (4.48%) JavaScript
4 18 (4.48%) PL/SQL
5 17 (4.23%) PHP
6 14 (3.48%) Perl
7 13 (3.23%) Python
7 13 (3.23%) Bash Shell
8 9 (2.24%) VB
9 8 (1.99%) VB.NET
9 8 (1.99%) C
10 5 (1.24%) RPG
10 5 (1.24%) Shell Script
10 5 (1.24%) PowerShell
11 3 (0.75%) RPG IV
11 3 (0.75%) ABAP
12 2 (0.50%) Korn
13 1 (0.25%) VBScript
Qualifications
1 43 (10.70%) Degree
2 22 (5.47%) ITIL Certification
3 14 (3.48%) Microsoft Certification
4 12 (2.99%) MCSE
5 10 (2.49%) OCPJP
5 10 (2.49%) OCMJD
5 10 (2.49%) Sun Certification
6 8 (1.99%) MCITP
7 7 (1.74%) VMware Certified Professional (VCP)
7 7 (1.74%) MCSA
7 7 (1.74%) Security Cleared
8 6 (1.49%) SC Cleared
9 4 (1.00%) MCP
9 4 (1.00%) VCP4
9 4 (1.00%) ITIL Foundation Certificate
10 3 (0.75%) Cisco Certification
10 3 (0.75%) CCNA
11 2 (0.50%) MCTS
12 1 (0.25%) ISEB
12 1 (0.25%) A+ Certification
Quality Assurance & Compliance
1 48 (11.94%) SLA
2 4 (1.00%) QA
System Software
1 60 (14.93%) Active Directory
2 38 (9.45%) VMware Infrastructure
3 21 (5.22%) Hyper-V
4 13 (3.23%) VMware ESX
5 9 (2.24%) vSphere
6 5 (1.24%) XenApp
7 4 (1.00%) Terminal Services
8 2 (0.50%) VMware ESXi
9 1 (0.25%) Citrix Presentation Server
Systems Management
1 10 (2.49%) SCCM
2 8 (1.99%) SCOM
2 8 (1.99%) Nagios
3 6 (1.49%) Backup Exec
4 5 (1.24%) WSUS
5 4 (1.00%) MOM
5 4 (1.00%) Netcool
5 4 (1.00%) ITRS Geneos
6 3 (0.75%) MAILsweeper
6 3 (0.75%) NetBackup
6 3 (0.75%) EMC NetWorker
7 2 (0.50%) Graphite
Vendors
1 117 (29.10%) Microsoft
2 58 (14.43%) Oracle
3 57 (14.18%) VMware
4 35 (8.71%) Citrix
5 28 (6.97%) IBM
6 24 (5.97%) Cisco
7 19 (4.73%) Sun
8 17 (4.23%) Cognos
9 15 (3.73%) Sybase
10 13 (3.23%) Business Objects
11 11 (2.74%) HP
12 10 (2.49%) SAP
13 9 (2.24%) EMC
13 9 (2.24%) NetApp
14 8 (1.99%) Kofax
15 7 (1.74%) CommVault
15 7 (1.74%) Dell
16 6 (1.49%) Symantec
17 5 (1.24%) Lotus
18 4 (1.00%) Sage
Coventry, West Midlands (County)
Roc Search
Salary: £29000 - £32000 per annum + benefits
Posted: Yesterday
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
Warwick, Warwickshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus
Posted: 3 days ago
Coventry, West Midlands (County)
Latcom Ltd
Salary: From £23,000 to £25,000 per annum + Excellent Benefits
Posted: 10 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 23 days ago