The statistics below represent IT jobs advertised across the West Midlands region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 August 2016 with a comparison to same period over 2 years.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Support Analyst
Rank 87 106 84
Rank change year-on-year
+19 -22
Permanent jobs requiring a Support Analyst 171 142 161
As % of all permanent IT jobs located in the West Midlands 2.94% 2.47% 2.97%
As % of the Job Titles category 3.07% 2.58% 3.06%
Number of salaries quoted 123 115 121
Median salary £27,000 £30,000 £27,500
Median salary % change year-on-year
-10.00% +9.09%
90% offered a salary of more than £20,000 £22,400 £20,500
10% offered a salary of more than £47,500 £42,600 £32,500
UK excluding London median salary £28,500 £28,500 £27,500
% change year-on-year
- +3.63%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5562 5495 5255
As % of all permanent IT jobs located in the West Midlands 95.72% 95.73% 96.88%
Number of salaries quoted 4424 4529 4353
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 24 August 2016.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +6 76 £32,500 -9.72% 2
Staffordshire 0 26 £20,000 -20.00% 4
Coventry -1 22 £41,500 +18.57% 3
Worcestershire +23 11 £26,000 +8.33% 2
Warwickshire -3 9 £23,250 -33.57% 1
Solihull +15 8 £22,500 -30.76%
Sutton Coldfield - 7 £20,500 - 1
Walsall +6 4 £26,530 -3.52% 1
Dudley -4 2 £28,000 +1.81%
Stourbridge - 2 £28,000 -
West Bromwich - 2 £23,750 - 1
Wolverhampton -2 1 £33,500 +34.00%
Shropshire -16 1 £30,000 +9.09% 1
Halesowen - 1 £26,500 -
Smethwick - 1 £26,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 August 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Analyst in the job title.

1 141 (40.40%) Windows
2 135 (38.68%) Microsoft
3 100 (28.65%) SQL
4 98 (28.08%) ITIL
5 93 (26.65%) SQL Server
6 79 (22.64%) Active Directory
7 63 (18.05%) Cisco
8 62 (17.77%) MS Excel
9 58 (16.62%) MS Office
10 50 (14.33%) Windows Server
11 46 (13.18%) VMware
12 45 (12.89%) Windows 7
13 39 (11.17%) C#
13 39 (11.17%) WAN
14 37 (10.60%) Firewall
15 35 (10.03%) Finance
15 35 (10.03%) CRM
15 35 (10.03%) Citrix
16 34 (9.74%) LAN
17 30 (8.60%) MS Exchange
18 28 (8.02%) IIS
18 28 (8.02%) Linux
19 26 (7.45%) Java
19 26 (7.45%) SQL Server 2008
19 26 (7.45%) Incident Management
20 25 (7.16%) VMware Infrastructure
21 24 (6.88%) Wireless
21 24 (6.88%) JavaScript
21 24 (6.88%) .NET
21 24 (6.88%) Oracle

Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (8.60%) MS Exchange
2 28 (8.02%) IIS
3 22 (6.30%) SharePoint
4 14 (4.01%) Exchange Server 2013
5 11 (3.15%) CMS
5 11 (3.15%) Exchange Server 2010
6 10 (2.87%) BizTalk Server
7 6 (1.72%) WordPress
8 4 (1.15%) Exchange Server 2003
8 4 (1.15%) Oracle UPK
8 4 (1.15%) Oracle Workflow
8 4 (1.15%) SharePoint 2010
8 4 (1.15%) SharePoint 2013
8 4 (1.15%) Tomcat
9 3 (0.86%) Adobe Experience Manager
9 3 (0.86%) Apache
9 3 (0.86%) NetWeaver
9 3 (0.86%) SAP EP
9 3 (0.86%) SAP Portal
10 2 (0.57%) Skype for Business
Applications
1 62 (17.77%) MS Excel
2 58 (16.62%) MS Office
3 5 (1.43%) MS PowerPoint
3 5 (1.43%) Spreadsheet
4 3 (0.86%) MS Visio
Business Applications
1 16 (4.58%) Dynamics CRM
2 11 (3.15%) SAP HCM
3 8 (2.29%) Exstream
4 4 (1.15%) Oracle Assets
4 4 (1.15%) Oracle EBS
4 4 (1.15%) Oracle EBS R12
4 4 (1.15%) Oracle Financials
4 4 (1.15%) Oracle Payables
4 4 (1.15%) Oracle Receivables
5 3 (0.86%) SAP SRM
6 2 (0.57%) Dynamics AX
6 2 (0.57%) Remedy ITSM
6 2 (0.57%) SAP HR
6 2 (0.57%) SAP Payroll
7 1 (0.29%) Magento
7 1 (0.29%) MFGPRO
7 1 (0.29%) Pivotal CRM
7 1 (0.29%) Salesforce.com CRM
7 1 (0.29%) SAP Oil and Gas
7 1 (0.29%) Shopify
Cloud Services
1 11 (3.15%) SuccessFactors
2 10 (2.87%) Office 365
3 3 (0.86%) Google Apps
3 3 (0.86%) Microsoft Azure
4 1 (0.29%) AdWords
4 1 (0.29%) Amazon AWS
4 1 (0.29%) Basecamp
4 1 (0.29%) OneDrive
Communications & Networking
1 39 (11.17%) WAN
2 37 (10.60%) Firewall
3 34 (9.74%) LAN
4 24 (6.88%) Wireless
5 22 (6.30%) TCP/IP
6 20 (5.73%) OSPF
7 18 (5.16%) EIGRP
7 18 (5.16%) VPN
8 17 (4.87%) VoIP
9 16 (4.58%) DNS
9 16 (4.58%) SAN
10 14 (4.01%) MPLS
11 13 (3.72%) DHCP
12 12 (3.44%) Cisco ASA
12 12 (3.44%) Cisco Nexus
13 10 (2.87%) BGP
13 10 (2.87%) IP Telephony
13 10 (2.87%) SSL
14 9 (2.58%) Cisco Wireless
14 9 (2.58%) VPLS
Database & Business Intelligence
1 93 (26.65%) SQL Server
2 26 (7.45%) SQL Server 2008
3 10 (2.87%) SQL Server Integration Services
4 9 (2.58%) SQL Server 2012
5 8 (2.29%) MySQL
5 8 (2.29%) Relational Database
6 6 (1.72%) SQL Server 2000
6 6 (1.72%) SQL Server 2005
6 6 (1.72%) SQL Server Reporting Services
7 4 (1.15%) Oracle BI Publisher
7 4 (1.15%) Oracle Reports
7 4 (1.15%) SQLPlus
8 3 (0.86%) BusinessObjects
8 3 (0.86%) Data Warehouse
8 3 (0.86%) SAP BI
8 3 (0.86%) SAP BW
8 3 (0.86%) SQL Server 2014
9 2 (0.57%) Crystal Reports
9 2 (0.57%) PostgreSQL
Development Applications
1 4 (1.15%) Toad
2 1 (0.29%) JIRA
General
1 35 (10.03%) Finance
2 16 (4.58%) Retail
3 15 (4.30%) Manufacturing
4 13 (3.72%) Law
4 13 (3.72%) Legal
5 12 (3.44%) German Language
6 11 (3.15%) Publishing
7 8 (2.29%) French Language
8 5 (1.43%) Marketing
9 4 (1.15%) Front Office
10 3 (0.86%) Advertising
10 3 (0.86%) Military
11 2 (0.57%) Automotive
11 2 (0.57%) Telecoms
12 1 (0.29%) Back Office
12 1 (0.29%) Banking
12 1 (0.29%) Investment Banking
Libraries, Frameworks & Software Standards
1 24 (6.88%) .NET
2 22 (6.30%) HTML
3 10 (2.87%) XML
4 6 (1.72%) CSS
5 5 (1.43%) ASP.NET
5 5 (1.43%) jQuery
5 5 (1.43%) Twitter Bootstrap
6 3 (0.86%) BAPI
6 3 (0.86%) SAP ALE
6 3 (0.86%) SAP Basis
6 3 (0.86%) SAP PI
6 3 (0.86%) SAP XI
6 3 (0.86%) Web Dynpro
7 2 (0.57%) ASP.NET MVC
7 2 (0.57%) WCF
7 2 (0.57%) Web Services
8 1 (0.29%) WAP
8 1 (0.29%) XMPP
Miscellaneous
1 18 (5.16%) Analytical Skills
1 18 (5.16%) Data Centre
2 11 (3.15%) Management Information System
3 7 (2.01%) Clustering
4 6 (1.72%) Driving Licence
4 6 (1.72%) Tandem
5 5 (1.43%) Blackberry
6 4 (1.15%) Computer Science
7 3 (0.86%) Equities
7 3 (0.86%) Foreign Exchange (FX)
7 3 (0.86%) Mobile Computing
7 3 (0.86%) Smartphone
8 2 (0.57%) Fat Client
8 2 (0.57%) HP Storage
8 2 (0.57%) Statistics
8 2 (0.57%) Thin Client
9 1 (0.29%) iPad
9 1 (0.29%) iSeries
9 1 (0.29%) Life Science
9 1 (0.29%) Mobile App
Operating Systems
1 141 (40.40%) Windows
2 50 (14.33%) Windows Server
3 45 (12.89%) Windows 7
4 28 (8.02%) Linux
5 22 (6.30%) Windows 8
6 20 (5.73%) Windows Server 2012
7 19 (5.44%) Windows Server 2008
8 16 (4.58%) Windows 10
8 16 (4.58%) Windows XP
9 11 (3.15%) Unix
10 8 (2.29%) Windows Server 2003
11 5 (1.43%) Red Hat Enterprise Linux
12 4 (1.15%) Windows Vista
13 2 (0.57%) Apple iOS
14 1 (0.29%) Android
14 1 (0.29%) Windows Mobile
Processes & Methodologies
1 98 (28.08%) ITIL
2 35 (10.03%) CRM
3 26 (7.45%) Incident Management
4 16 (4.58%) Service Management
4 16 (4.58%) Time Management
4 16 (4.58%) Workflow
5 13 (3.72%) Continuous Improvement
5 13 (3.72%) ITSM
6 12 (3.44%) Document Management
7 11 (3.15%) Change Management
7 11 (3.15%) Network Monitoring
8 10 (2.87%) Business Development
8 10 (2.87%) Business Intelligence
8 10 (2.87%) Data Governance
8 10 (2.87%) Data Management
8 10 (2.87%) Network Architecture
9 9 (2.58%) ERP
9 9 (2.58%) Web Development
10 8 (2.29%) Problem Management
10 8 (2.29%) Supplier Management
Programming Languages
1 100 (28.65%) SQL
2 39 (11.17%) C#
3 26 (7.45%) Java
4 24 (6.88%) JavaScript
5 8 (2.29%) T-SQL
6 5 (1.43%) Shell Script
7 4 (1.15%) PHP
7 4 (1.15%) PL/SQL
7 4 (1.15%) PowerShell
8 3 (0.86%) ABAP
8 3 (0.86%) VB.NET
8 3 (0.86%) VBScript
9 2 (0.57%) Bash Shell
9 2 (0.57%) VB
10 1 (0.29%) C
10 1 (0.29%) Tcl
10 1 (0.29%) VBA
10 1 (0.29%) X++
Qualifications
1 22 (6.30%) Cisco Certification
2 18 (5.16%) Degree
3 16 (4.58%) CCNP
4 12 (3.44%) Microsoft Certification
5 11 (3.15%) CCNA
6 10 (2.87%) CISSP
6 10 (2.87%) MCSE
7 6 (1.72%) ITIL Certification
7 6 (1.72%) MCSA
7 6 (1.72%) Security Cleared
8 4 (1.15%) MCP
9 3 (0.86%) ITIL Foundation Certificate
9 3 (0.86%) MCDST
9 3 (0.86%) MCITP
10 2 (0.57%) PRINCE2 Certification
10 2 (0.57%) SC Cleared
11 1 (0.29%) CCDE
11 1 (0.29%) CCIE
11 1 (0.29%) Citrix Certification
11 1 (0.29%) JNCIA
Quality Assurance & Compliance
1 23 (6.59%) SLA
2 1 (0.29%) QA
System Software
1 79 (22.64%) Active Directory
2 25 (7.16%) VMware Infrastructure
3 9 (2.58%) Hyper-V
4 6 (1.72%) Virtual Servers
5 5 (1.43%) Microsoft Virtual Server
6 2 (0.57%) vSphere
6 2 (0.57%) XenApp
Systems Management
1 9 (2.58%) Cisco CUCM
2 3 (0.86%) Microsoft Clustering
2 3 (0.86%) Norton AntiVirus
2 3 (0.86%) SCCM
3 2 (0.57%) Backup Exec
3 2 (0.57%) NetBackup
4 1 (0.29%) Cacti
4 1 (0.29%) Casper Suite
4 1 (0.29%) Cisco UCCX
4 1 (0.29%) Nagios
4 1 (0.29%) SCOM
4 1 (0.29%) Tivoli
4 1 (0.29%) Tivoli Storage Manager
4 1 (0.29%) WhatsUp Gold
4 1 (0.29%) WSUS
4 1 (0.29%) Zenoss
Vendors
1 135 (38.68%) Microsoft
2 63 (18.05%) Cisco
3 46 (13.18%) VMware
4 35 (10.03%) Citrix
5 24 (6.88%) Oracle
6 20 (5.73%) HP
7 19 (5.44%) SAP
8 14 (4.01%) SolarWinds
9 13 (3.72%) Palo Alto
10 12 (3.44%) IBM
11 11 (3.15%) F5
11 11 (3.15%) Riverbed
12 9 (2.58%) iManage
13 7 (2.01%) Adobe
14 6 (1.72%) Genesys
15 5 (1.43%) Red Hat
15 5 (1.43%) RedPrairie
16 4 (1.15%) Google
16 4 (1.15%) Salesforce.com
16 4 (1.15%) Symantec
Stoke-On-Trent, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £35000.00 per annum
Posted: 13 hours ago
Birmingham, West Midlands (County)
VIQU
Salary: £25k - 30k per year
Posted: Yesterday
Tamworth, Staffordshire
Robert Walters
Salary: £20000 - £24000 per annum
Posted: 14 hours ago
Sutton Coldfield, West Midlands (County)
Spring Technology
Posted: 5 days ago
Coventry, West Midlands (County)
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 5 days ago
Burton upon Trent
EMBS
Salary: Up to £20k
Posted: 7 days ago
Telford, Shropshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £25000.00 per annum
Posted: 5 days ago
Burton-On-Trent, Staffordshire
ReThink Recruitment
Salary: £20000 - £23000 per annum + benefits
Posted: 5 days ago
Walsall
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £35000.00 per annum
Posted: 8 days ago
Warwick, Warwickshire
Iress
Posted: 13 days ago
Worcester
Hays Specialist Recruitment Ltd
Salary: £30000.00 - £32000.00 per annum
Posted: 16 days ago
Coventry, West Midlands (County)
Leidos
Salary: Competitive
Posted: 20 days ago
Worcestershire
Progressive Recruitment
Salary: competitive
Posted: 23 days ago
Coventry
Opal Tree Solutions
Salary: £40000 - £45000 per annum + excellent benefits and bonus
Posted: 22 days ago