The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 103 75 63
Rank change year-on-year
-28 -12
Permanent jobs requiring a Support Analyst 138 178 163
As % of all permanent IT jobs located in the West Midlands 2.42% 3.52% 3.79%
As % of the Job Titles category 2.52% 3.64% 3.93%
Number of salaries quoted 103 159 133
Average salary £28,550 £25,000 £26,000
Average salary % change year-on-year
+14.20% -3.84%
90% offered a salary of more than £21,000 £19,500 £21,000
10% offered a salary of more than £42,100 £40,000 £42,500
UK excluding London average salary £28,500 £27,500 £28,000
% change year-on-year
+3.63% -1.78%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5468 4892 4144
As % of all permanent IT jobs located in the West Midlands 96.05% 96.68% 96.24%
Number of salaries quoted 4556 4250 3413
Average salary £42,500 £38,500 £37,500
Average salary % change year-on-year
+10.38% +2.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the West Midlands region.

Support Analyst Salary Trend in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Analyst across the West Midlands region over the 3 months to 10 February 2016.

Support Analyst Salary Histogram in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 49 £32,000 -8.57% 5
Coventry -17 38 £37,500 +44.23% 4
Warwickshire -23 19 £24,750 +10.00%
Staffordshire -19 12 £27,500 +22.22% 4
Solihull +11 7 £25,000 -1.96% 1
Sutton Coldfield - 3 - - 1
Dudley -5 2 £23,500 - 1
Shropshire +13 1 £23,500 -25.39%
Worcestershire -8 1 - - 1
West Bromwich - 1 £30,000 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 10 February 2016, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 120 (45.45%) Windows
2 91 (34.47%) Microsoft
3 77 (29.17%) SQL
4 62 (23.48%) Active Directory
5 54 (20.45%) ITIL
6 47 (17.80%) MS Excel
7 44 (16.67%) SQL Server
7 44 (16.67%) Cisco
8 41 (15.53%) MS Office
8 41 (15.53%) Windows Server
9 39 (14.77%) Windows 7
10 38 (14.39%) Oracle
10 38 (14.39%) Finance
11 35 (13.26%) VMware
12 31 (11.74%) LAN
12 31 (11.74%) Windows Server 2008
13 30 (11.36%) WAN
13 30 (11.36%) SLA
14 29 (10.98%) Cisco Certification
15 28 (10.61%) IBM
16 27 (10.23%) Citrix
17 26 (9.85%) Windows XP
17 26 (9.85%) .NET
18 25 (9.47%) TCP/IP
19 24 (9.09%) Windows Server 2003
20 23 (8.71%) IIS
20 23 (8.71%) Firewall
21 22 (8.33%) CCNP
21 22 (8.33%) VMware Infrastructure
22 20 (7.58%) C#

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 10 February 2016, IT jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (8.71%) IIS
2 20 (7.58%) MS Exchange
3 14 (5.30%) SharePoint
4 10 (3.79%) Exchange Server 2010
5 9 (3.41%) CMS
5 9 (3.41%) Exchange Server 2013
6 5 (1.89%) BizTalk Server
6 5 (1.89%) Skype for Business
7 4 (1.52%) Exchange Server 2000
7 4 (1.52%) Exchange Server 2007
7 4 (1.52%) Exstream Dialogue
7 4 (1.52%) Oracle UPK
7 4 (1.52%) Oracle Workflow
8 2 (0.76%) Exchange Server 2003
9 1 (0.38%) Blackberry Enterprise Server
9 1 (0.38%) Moodle
9 1 (0.38%) NetWeaver
9 1 (0.38%) SAP EP
9 1 (0.38%) SAP Portal
Applications
1 47 (17.80%) MS Excel
2 41 (15.53%) MS Office
3 2 (0.76%) MS PowerPoint
4 1 (0.38%) MS Visio
4 1 (0.38%) Spreadsheet
Business Applications
1 5 (1.89%) Oracle EBS
2 4 (1.52%) Exstream
2 4 (1.52%) Oracle Assets
2 4 (1.52%) Oracle EBS R12
2 4 (1.52%) Oracle Financials
2 4 (1.52%) Oracle Payables
2 4 (1.52%) Oracle Receivables
3 2 (0.76%) Dynamics NAV
3 2 (0.76%) MFGPRO
4 1 (0.38%) Dynamics CRM
4 1 (0.38%) Dynamics GP
4 1 (0.38%) HFM
4 1 (0.38%) SAP CS
4 1 (0.38%) SAP ERP
4 1 (0.38%) SAP SD
4 1 (0.38%) SAP SRM
4 1 (0.38%) Unit4 Business World
Cloud Services
1 8 (3.03%) Office 365
2 4 (1.52%) SaaS
3 3 (1.14%) IaaS
3 3 (1.14%) Microsoft Azure
3 3 (1.14%) PaaS
4 2 (0.76%) Mimecast
5 1 (0.38%) Taleo
Communications & Networking
1 31 (11.74%) LAN
2 30 (11.36%) WAN
3 25 (9.47%) TCP/IP
4 23 (8.71%) Firewall
5 19 (7.20%) DNS
6 15 (5.68%) DHCP
7 14 (5.30%) VLAN
8 12 (4.55%) Network Security
8 12 (4.55%) SAN
9 11 (4.17%) ADSL
10 10 (3.79%) Cisco ASA
11 9 (3.41%) Wireless
12 8 (3.03%) VoIP
12 8 (3.03%) VPN
13 5 (1.89%) Broadband
14 2 (0.76%) MPLS
14 2 (0.76%) OSPF
14 2 (0.76%) Remote Desktop
14 2 (0.76%) Unified Communications
15 1 (0.38%) Internet
Database & Business Intelligence
1 44 (16.67%) SQL Server
2 8 (3.03%) SQL Server Reporting Services
3 6 (2.27%) MySQL
4 5 (1.89%) Crystal Reports
4 5 (1.89%) Data Warehouse
4 5 (1.89%) Oracle Reports
5 4 (1.52%) GIS
5 4 (1.52%) Oracle BI Publisher
5 4 (1.52%) SQL Server 2008
5 4 (1.52%) SQL Server Integration Services
5 4 (1.52%) SQLPlus
6 3 (1.14%) SQL Server 2005
6 3 (1.14%) SQL Server Analysis Services
7 2 (0.76%) BusinessObjects
7 2 (0.76%) Relational Database
7 2 (0.76%) SQL Server 2000
7 2 (0.76%) SQL Server 2012
8 1 (0.38%) RDBMS
8 1 (0.38%) SAP BI
8 1 (0.38%) SAP BW
Development Applications
1 4 (1.52%) Toad
2 3 (1.14%) PowerBuilder
2 3 (1.14%) Team Foundation Server
3 1 (0.38%) Hudson
3 1 (0.38%) Visual Studio
General
1 38 (14.39%) Finance
2 20 (7.58%) Telecoms
3 14 (5.30%) Retail
4 8 (3.03%) Financial Institution
4 8 (3.03%) Manufacturing
5 7 (2.65%) Front Office
6 4 (1.52%) Banking
7 3 (1.14%) Military
8 2 (0.76%) Automotive
8 2 (0.76%) Marketing
9 1 (0.38%) Back Office
9 1 (0.38%) Billing
9 1 (0.38%) Law
9 1 (0.38%) Legal
9 1 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 26 (9.85%) .NET
2 9 (3.41%) XML
3 6 (2.27%) HTML
4 4 (1.52%) ASP.NET
5 2 (0.76%) XMPP
6 1 (0.38%) AOM
6 1 (0.38%) BAPI
6 1 (0.38%) EDI
6 1 (0.38%) LAMP
6 1 (0.38%) ODBC
6 1 (0.38%) SAP ALE
6 1 (0.38%) SAP Basis
6 1 (0.38%) SAP PI
6 1 (0.38%) SAP XI
6 1 (0.38%) Software Packaging
6 1 (0.38%) Web Dynpro
Miscellaneous
1 16 (6.06%) Analytical Skills
2 14 (5.30%) Data Centre
3 12 (4.55%) Management Information System
4 7 (2.65%) Computer Science
5 6 (2.27%) Life Science
5 6 (2.27%) Replication
6 5 (1.89%) Clustering
6 5 (1.89%) EPoS
7 4 (1.52%) Blackberry
7 4 (1.52%) iSeries
8 3 (1.14%) Driving Licence
8 3 (1.14%) EMC VNX
8 3 (1.14%) EMC VNXe
8 3 (1.14%) Fintech
8 3 (1.14%) iPhone
8 3 (1.14%) Video Conferencing
9 2 (0.76%) Enterprise Software
9 2 (0.76%) EqualLogic
9 2 (0.76%) Statistics
10 1 (0.38%) PDA
Operating Systems
1 120 (45.45%) Windows
2 41 (15.53%) Windows Server
3 39 (14.77%) Windows 7
4 31 (11.74%) Windows Server 2008
5 26 (9.85%) Windows XP
6 24 (9.09%) Windows Server 2003
7 20 (7.58%) Unix
8 18 (6.82%) Linux
9 13 (4.92%) Windows 8
10 12 (4.55%) Windows Server 2012
11 4 (1.52%) Android
11 4 (1.52%) Mac OS X
11 4 (1.52%) Windows 2000 Server
12 3 (1.14%) Windows Vista
13 1 (0.38%) Apple iOS
13 1 (0.38%) Mac OS
13 1 (0.38%) Solaris
13 1 (0.38%) VMS
13 1 (0.38%) Windows Mobile
Processes & Methodologies
1 54 (20.45%) ITIL
2 20 (7.58%) CRM
3 15 (5.68%) Business Intelligence
4 13 (4.92%) Release Management
5 11 (4.17%) Incident Management
5 11 (4.17%) Logistics
5 11 (4.17%) Service Management
6 10 (3.79%) Asset Management
6 10 (3.79%) ERP
7 9 (3.41%) Network Design
7 9 (3.41%) Service Delivery
7 9 (3.41%) Time Management
8 7 (2.65%) ETRM
9 6 (2.27%) IT Asset Management
9 6 (2.27%) User Acceptance Testing
10 5 (1.89%) Disaster Recovery
10 5 (1.89%) Root Cause Analysis
10 5 (1.89%) Software Deployment
10 5 (1.89%) Workflow
11 4 (1.52%) GAP Analysis
Programming Languages
1 77 (29.17%) SQL
2 20 (7.58%) C#
3 18 (6.82%) Java
4 11 (4.17%) PL/SQL
4 11 (4.17%) VB
5 10 (3.79%) VBA
6 9 (3.41%) PowerShell
7 7 (2.65%) C
7 7 (2.65%) VB6
8 5 (1.89%) PHP
8 5 (1.89%) VB.NET
9 4 (1.52%) C++
9 4 (1.52%) VBScript
10 3 (1.14%) T-SQL
11 1 (0.38%) ABAP
11 1 (0.38%) JavaScript
11 1 (0.38%) Perl
11 1 (0.38%) Progress 4GL
11 1 (0.38%) RPG
Qualifications
1 29 (10.98%) Cisco Certification
2 22 (8.33%) CCNP
3 19 (7.20%) CCNA
4 18 (6.82%) Degree
5 11 (4.17%) Microsoft Certification
6 10 (3.79%) CCIE
7 9 (3.41%) CCDA
7 9 (3.41%) CCDP
8 7 (2.65%) MCP
8 7 (2.65%) Security Cleared
9 6 (2.27%) HND
10 5 (1.89%) DBS Check
10 5 (1.89%) MCSE
11 4 (1.52%) SC Cleared
12 3 (1.14%) ITIL Certification
13 1 (0.38%) Citrix Certification
13 1 (0.38%) MCSA
13 1 (0.38%) MCTS
13 1 (0.38%) NCDA
13 1 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 30 (11.36%) SLA
2 4 (1.52%) QA
3 1 (0.38%) ISO/IEC 27001
3 1 (0.38%) PCI DSS
System Software
1 62 (23.48%) Active Directory
2 22 (8.33%) VMware Infrastructure
3 7 (2.65%) Hyper-V
4 4 (1.52%) VMware ESXi
4 4 (1.52%) XenApp
5 3 (1.14%) Terminal Services
5 3 (1.14%) vSphere
6 2 (0.76%) Citrix Presentation Server
7 1 (0.38%) Terminal Server
7 1 (0.38%) VMware ESX
Systems Management
1 8 (3.03%) SCCM
2 6 (2.27%) Backup Exec
3 4 (1.52%) Norton AntiVirus
4 2 (0.76%) Cisco CUCM
4 2 (0.76%) SCOM
4 2 (0.76%) WSUS
5 1 (0.38%) Nagios
5 1 (0.38%) NetBackup
5 1 (0.38%) Sysprep
5 1 (0.38%) Systems Management Server (SMS)
Vendors
1 91 (34.47%) Microsoft
2 44 (16.67%) Cisco
3 38 (14.39%) Oracle
4 35 (13.26%) VMware
5 28 (10.61%) IBM
6 27 (10.23%) Citrix
7 19 (7.20%) HP
7 19 (7.20%) Juniper
8 18 (6.82%) Avaya
9 11 (4.17%) SAP
10 9 (3.41%) Meraki
11 7 (2.65%) Sybase
12 5 (1.89%) Kaspersky
12 5 (1.89%) Sophos
13 4 (1.52%) Apple
13 4 (1.52%) Salesforce.com
13 4 (1.52%) Symantec
14 3 (1.14%) EMC
14 3 (1.14%) LANDesk
14 3 (1.14%) Veeam
Stoke on Trent
Searchability
Salary: £22000 - £26000 per annum
Posted: 8 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £28551.60 per annum + 40d Hol+Final Sal Pen+Health
Posted: 2 days ago
Lichfield
Computer Futures
Salary: competitive
Posted: 2 days ago
Stafford, Staffordshire
Senitor Associates
Salary: £25000 - £35000 per annum + Benefits
Posted: 5 days ago
Sutton Coldfield, West Midlands (County)
Oscar
Salary: £18000 - £22000 per annum + Benefits
Posted: 5 days ago
Evesham, Worcestershire
Owen Daniels Consultancy
Salary: £26,000 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
Informatiq Consulting
Salary: £25000 per annum
Posted: 5 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £20k - 26k per year
Posted: 6 days ago
Dudley, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + Great Benefits + Company
Posted: 6 days ago
Coventry
Rebel Recruitment
Salary: £25k - £35k + bonus + pension
Posted: 10 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £45000 - £55000 per annum +
Posted: 15 days ago
Birmingham, West Midlands (County)
CGI
Salary: £32000 - £33500 per annum + benefits
Posted: 16 days ago
Birmingham, West Midlands (County)
Joseph Chamberlain Sixth Form
Salary: From £17,768 to £18,718 per annum
Posted: 19 days ago
Coventry
Computer Futures
Salary: £35000 - £40000 per annum + competitive
Posted: 19 days ago
Coventry, West Midlands (County)
Lockheed Martin
Posted: 23 days ago
Coventry
Computer Futures
Salary: £40000 per annum + competitive
Posted: 26 days ago
Birmingham
Ortolan Group
Posted: 26 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £34672.50 per annum + 40d Hol+Final Sal Pen+Health
Posted: 26 days ago