The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Cheshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 105 116 105
Rank change year-on-year
+11 -11
Permanent jobs requiring a 2nd Line Support 16 12 14
As % of all permanent IT jobs located in Cheshire 0.94% 0.65% 0.81%
As % of the Job Titles category 0.98% 0.68% 0.86%
Number of salaries quoted 16 9 12
Average salary £25,000 £25,000 £22,500
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £21,750 £22,100 £22,000
10% offered a salary of more than £27,000 £26,700 £25,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheshire
Permanent IT job ads with a match in the
Job Titles category
1640 1771 1630
As % of all permanent IT jobs located in Cheshire 95.85% 95.57% 94.77%
Number of salaries quoted 1305 1413 1333
Average salary £40,000 £35,000 £35,000
Average salary % change year-on-year
+14.28% -
90% offered a salary of more than £23,000 £23,500 £22,500
10% offered a salary of more than £52,500 £55,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Cheshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Cheshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cheshire

2nd Line Support
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Cheshire region.

2nd Line Support Salary Trend in Cheshire

2nd Line Support
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Cheshire region over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Macclesfield - 4 £25,000 -
Chester -6 3 £27,000 +25.58%
Widnes - 2 £20,750 -
Runcorn -11 1 £25,000 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Cheshire

For the 6 months to 5 August 2015, IT jobs across the Cheshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 31 (100.00%) Windows
2 17 (54.84%) Microsoft
3 16 (51.61%) Active Directory
4 12 (38.71%) MS Office
5 10 (32.26%) Microsoft Certification
6 9 (29.03%) Citrix
6 9 (29.03%) VMware
6 9 (29.03%) Linux
6 9 (29.03%) MS Exchange
7 8 (25.81%) MCSE
7 8 (25.81%) DNS
7 8 (25.81%) Windows Server 2008
7 8 (25.81%) MCITP
7 8 (25.81%) Windows 7
8 6 (19.35%) VPN
8 6 (19.35%) MS Excel
9 5 (16.13%) MCSA
9 5 (16.13%) ITIL
9 5 (16.13%) TCP/IP
9 5 (16.13%) Office 365
10 4 (12.90%) VMware Infrastructure
10 4 (12.90%) SCCM
10 4 (12.90%) Windows Server 2012
10 4 (12.90%) Exchange Server 2010
10 4 (12.90%) DHCP
10 4 (12.90%) Cisco
10 4 (12.90%) MCP
10 4 (12.90%) UNIX
10 4 (12.90%) SharePoint
10 4 (12.90%) Windows XP

2nd Line Support
Top Related IT Skills in Cheshire by Category

For the 6 months to 5 August 2015, IT jobs across the Cheshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (29.03%) MS Exchange
2 4 (12.90%) Exchange Server 2010
2 4 (12.90%) SharePoint
3 3 (9.68%) Exchange Server 2013
Applications
1 12 (38.71%) MS Office
2 6 (19.35%) MS Excel
Cloud Services
1 5 (16.13%) Office 365
2 1 (3.23%) Microsoft Azure
2 1 (3.23%) Amazon AWS
Communications & Networking
1 8 (25.81%) DNS
2 6 (19.35%) VPN
3 5 (16.13%) TCP/IP
4 4 (12.90%) DHCP
5 3 (9.68%) VoIP
5 3 (9.68%) Firewall
6 2 (6.45%) IPv4
6 2 (6.45%) Ethernet
7 1 (3.23%) SMTP
7 1 (3.23%) ADSL
7 1 (3.23%) Broadband
7 1 (3.23%) SAN
7 1 (3.23%) DSL
Libraries, Frameworks & Software Standards
1 1 (3.23%) Web Services
Miscellaneous
1 2 (6.45%) Management Information System
2 1 (3.23%) Fat Client
2 1 (3.23%) Mobile App
2 1 (3.23%) User Experience
2 1 (3.23%) Thin Client
Operating Systems
1 31 (100.00%) Windows
2 9 (29.03%) Linux
3 8 (25.81%) Windows Server 2008
3 8 (25.81%) Windows 7
4 4 (12.90%) Windows Server 2012
4 4 (12.90%) UNIX
4 4 (12.90%) Windows XP
5 3 (9.68%) Mac OS
5 3 (9.68%) Windows 8
6 2 (6.45%) Windows Vista
7 1 (3.23%) Windows Server 2003
Processes & Methodologies
1 5 (16.13%) ITIL
2 3 (9.68%) CRM
3 2 (6.45%) Incident Management
4 1 (3.23%) Load Balancing
4 1 (3.23%) Time Management
4 1 (3.23%) Change Control
4 1 (3.23%) DevOps
4 1 (3.23%) Service Management
4 1 (3.23%) Service Delivery
4 1 (3.23%) Information Security Management
4 1 (3.23%) Security Management
4 1 (3.23%) Migration
4 1 (3.23%) Information Security
4 1 (3.23%) Vulnerability Assessment
4 1 (3.23%) Logistics
Programming Languages
1 1 (3.23%) SQL
Qualifications
1 10 (32.26%) Microsoft Certification
2 8 (25.81%) MCSE
2 8 (25.81%) MCITP
3 5 (16.13%) MCSA
4 4 (12.90%) MCP
5 2 (6.45%) Cisco Certification
5 2 (6.45%) ITIL Certification
5 2 (6.45%) MCDST
6 1 (3.23%) MCTS
6 1 (3.23%) Degree
Quality Assurance & Compliance
1 1 (3.23%) SLA
1 1 (3.23%) ISO/IEC 27001
System Software
1 16 (51.61%) Active Directory
2 4 (12.90%) VMware Infrastructure
3 2 (6.45%) BitLocker
4 1 (3.23%) Firmware
4 1 (3.23%) Hyper-V
4 1 (3.23%) XenApp
4 1 (3.23%) vSphere
Systems Management
1 4 (12.90%) SCCM
2 2 (6.45%) McAfee ePO
Vendors
1 17 (54.84%) Microsoft
2 9 (29.03%) Citrix
2 9 (29.03%) VMware
3 4 (12.90%) AppSense
3 4 (12.90%) Cisco
4 2 (6.45%) McAfee
5 1 (3.23%) Remedy
5 1 (3.23%) HP