The first table below looks at the demand for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 135 144 140
Rank change year-on-year
+9 -4
Permanent jobs citing Service Management 244 211 217
As % of all permanent IT jobs located in the City of London 1.97% 1.76% 1.67%
As % of the Processes & Methodologies category 2.42% 2.18% 2.12%
Number of salaries quoted 201 184 166
Average salary £55,000 £56,250 £53,500
Average salary % change year-on-year
-2.22% +5.14%
90% offered a salary of more than £32,500 £34,650 £33,000
10% offered a salary of more than £80,000 £80,000 £77,500
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
10076 9681 10251
As % of all permanent IT jobs located in the City of London 81.39% 80.86% 78.75%
Number of salaries quoted 8292 8476 9336
Average salary £55,000 £55,000 £56,500
Average salary % change year-on-year
- -2.65%
90% offered a salary of more than £37,500 £35,000 £36,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
London

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 28 July 2014.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 28 July 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 387 (74.71%) ITIL
2 241 (46.53%) Finance
3 146 (28.19%) Service Delivery
4 136 (26.25%) Windows
5 130 (25.10%) ITSM
6 118 (22.78%) Project Management
7 94 (18.15%) Microsoft
8 76 (14.67%) Active Directory
9 73 (14.09%) SQL
10 72 (13.90%) Incident Management
11 69 (13.32%) Change Management
12 63 (12.16%) Banking
13 60 (11.58%) PRINCE2
13 60 (11.58%) SLA
14 59 (11.39%) Linux
15 55 (10.62%) MS Excel
15 55 (10.62%) Stakeholder Management
16 52 (10.04%) Degree
17 50 (9.65%) Citrix
18 49 (9.46%) MS Office
19 48 (9.27%) Problem Management
20 46 (8.88%) ISO/IEC 27001
20 46 (8.88%) Continuous Improvement
21 44 (8.49%) UNIX
21 44 (8.49%) SAN
22 43 (8.30%) ITIL V3
23 42 (8.11%) VMware
24 40 (7.72%) ISEB
25 39 (7.53%) Telecoms
26 38 (7.34%) Change Control

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 28 July 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 32 (6.18%) MS Exchange
2 26 (5.02%) IIS
3 25 (4.83%) SharePoint
4 12 (2.32%) Lync
4 12 (2.32%) Exchange Server 2010
5 8 (1.54%) WebSphere
6 6 (1.16%) WebSphere Process Server
6 6 (1.16%) Tomcat
6 6 (1.16%) BizTalk Server
6 6 (1.16%) Blackberry Enterprise Server
7 3 (0.58%) WebLogic
7 3 (0.58%) Exchange Server 2007
8 2 (0.39%) Office Communications Server
9 1 (0.19%) GemFire
9 1 (0.19%) SharePoint 2010
9 1 (0.19%) SAS
9 1 (0.19%) WorkSite
9 1 (0.19%) Exchange Server 2000
9 1 (0.19%) Exchange Server 2003
Applications
1 55 (10.62%) MS Excel
2 49 (9.46%) MS Office
3 15 (2.90%) MS PowerPoint
4 4 (0.77%) MS Visio
5 2 (0.39%) Spreadsheet
6 1 (0.19%) MS Project
Business Applications
1 13 (2.51%) Remedy ITSM
2 6 (1.16%) Oracle General Ledger
3 4 (0.77%) Oracle EBS
4 3 (0.58%) Dynamics CRM
5 1 (0.19%) Oracle Subledger Accounting
5 1 (0.19%) SAP BPC
5 1 (0.19%) Agresso
5 1 (0.19%) assyst
5 1 (0.19%) RMDS
Cloud Services
1 7 (1.35%) SaaS
2 3 (0.58%) Cloud Computing
3 2 (0.39%) PaaS
3 2 (0.39%) IaaS
4 1 (0.19%) Amazon S3
4 1 (0.19%) Amazon AWS
Communications & Networking
1 44 (8.49%) SAN
2 27 (5.21%) LDAP
3 24 (4.63%) Internet
4 19 (3.67%) Firewall
5 18 (3.47%) DNS
6 14 (2.70%) LAN
7 13 (2.51%) WAN
8 12 (2.32%) VoIP
9 11 (2.12%) VPN
10 10 (1.93%) SMTP
10 10 (1.93%) SSL
10 10 (1.93%) Intranet
11 9 (1.74%) Unified Communications
11 9 (1.74%) HTTP
12 8 (1.54%) Wireshark
12 8 (1.54%) TCP/IP
13 7 (1.35%) DHCP
14 4 (0.77%) NAS
15 3 (0.58%) Network Security
15 3 (0.58%) Wi-Fi
Database & Business Intelligence
1 34 (6.56%) SQL Server
2 11 (2.12%) Oracle Database
3 9 (1.74%) MySQL
4 8 (1.54%) Data Warehouse
5 6 (1.16%) Data Mining
6 5 (0.97%) SQL Server Integration Services
6 5 (0.97%) SQL Server Reporting Services
7 4 (0.77%) QlikView
8 3 (0.58%) MS Access
9 2 (0.39%) BusinessObjects XI
9 2 (0.39%) BusinessObjects Web Intelligence
9 2 (0.39%) Oracle Database 11g
9 2 (0.39%) Big Data
10 1 (0.19%) Relational Database
10 1 (0.19%) Redis
10 1 (0.19%) CouchDB
10 1 (0.19%) Oracle Exadata
10 1 (0.19%) MongoDB
10 1 (0.19%) NoSQL
10 1 (0.19%) Oracle9i Database
Development Applications
1 5 (0.97%) Team Foundation Server
2 4 (0.77%) MSI
3 3 (0.58%) JIRA
4 1 (0.19%) Behat
4 1 (0.19%) Jenkins
4 1 (0.19%) Git (software)
4 1 (0.19%) Cucumber
4 1 (0.19%) PHPUnit
4 1 (0.19%) Subversion
General
1 241 (46.53%) Finance
2 63 (12.16%) Banking
3 39 (7.53%) Telecoms
4 32 (6.18%) Publishing
5 27 (5.21%) Legal
6 24 (4.63%) Law
7 21 (4.05%) Advertising
8 10 (1.93%) Financial Institution
9 7 (1.35%) Retail
10 6 (1.16%) Billing
10 6 (1.16%) General Ledger
10 6 (1.16%) Back Office
10 6 (1.16%) Manufacturing
10 6 (1.16%) Pharmaceutical
11 5 (0.97%) Marketing
12 4 (0.77%) French Language
13 3 (0.58%) Spanish Language
13 3 (0.58%) International Banking
13 3 (0.58%) Investment Banking
14 2 (0.39%) Portuguese Language
Job Titles
1 126 (24.32%) Analyst
2 118 (22.78%) Service Manager
3 50 (9.65%) Delivery Manager
4 48 (9.27%) Services Delivery Manager
5 47 (9.07%) Support Analyst
6 44 (8.49%) Applications Support
7 38 (7.34%) Service Analyst
8 34 (6.56%) Consultant
9 30 (5.79%) Architect
10 28 (5.41%) Applications Support Analyst
11 20 (3.86%) Project Manager
12 18 (3.47%) IT Services Manager
13 14 (2.70%) Programme Manager
14 13 (2.51%) Service Desk Manager
15 12 (2.32%) Infrastructure Support Analyst
15 12 (2.32%) Infrastructure Analyst
16 11 (2.12%) Administrator
16 11 (2.12%) Service Desk Analyst
16 11 (2.12%) ITIL Manager
17 10 (1.93%) Support Engineer
Libraries, Frameworks & Software Standards
1 29 (5.60%) Web Services
2 25 (4.83%) .NET
3 11 (2.12%) HTML
4 9 (1.74%) Middleware
4 9 (1.74%) CSS
5 5 (0.97%) WebSphere MQ
6 4 (0.77%) XML
7 3 (0.58%) Software Packaging
7 3 (0.58%) Java EE
8 2 (0.39%) CGI
8 2 (0.39%) ASP.NET
8 2 (0.39%) ActiveX
8 2 (0.39%) HTML5
9 1 (0.19%) MEAP
9 1 (0.19%) SailPoint
9 1 (0.19%) JPA
9 1 (0.19%) Java EE 5
9 1 (0.19%) RESTful
9 1 (0.19%) Yii
9 1 (0.19%) Laravel
Miscellaneous
1 35 (6.76%) Management Information System
2 19 (3.67%) Computer Science
3 16 (3.09%) Client/Server
4 14 (2.70%) Clustering
5 13 (2.51%) Blackberry
6 9 (1.74%) Video Conferencing
6 9 (1.74%) SWIFT
7 8 (1.54%) CMDB
7 8 (1.54%) PMI
8 7 (1.35%) Foreign Exchange (FX)
8 7 (1.35%) Economics
9 6 (1.16%) STB
10 5 (0.97%) Reference Data
10 5 (0.97%) Visualisation
10 5 (0.97%) Thin Client
10 5 (0.97%) Fat Client
11 4 (0.77%) Smartphone
12 3 (0.58%) NHS
12 3 (0.58%) Replication
12 3 (0.58%) Human Factors
Operating Systems
1 136 (26.25%) Windows
2 59 (11.39%) Linux
3 44 (8.49%) UNIX
4 29 (5.60%) Windows Server 2008
5 25 (4.83%) Windows 7
6 24 (4.63%) Solaris
7 12 (2.32%) Red Hat Enterprise Linux
8 11 (2.12%) AIX
9 10 (1.93%) Windows 8
10 8 (1.54%) Windows Server 2003
11 7 (1.35%) Apple iOS
12 6 (1.16%) Android
13 4 (0.77%) Mac OS
14 2 (0.39%) Mac OS X
14 2 (0.39%) CentOS
14 2 (0.39%) Windows Server 2012
15 1 (0.19%) Debian
15 1 (0.19%) HPUX
15 1 (0.19%) Windows XP
15 1 (0.19%) Ubuntu
Processes & Methodologies
1 387 (74.71%) ITIL
2 146 (28.19%) Service Delivery
3 130 (25.10%) ITSM
4 118 (22.78%) Project Management
5 72 (13.90%) Incident Management
6 69 (13.32%) Change Management
7 60 (11.58%) PRINCE2
8 55 (10.62%) Stakeholder Management
9 48 (9.27%) Problem Management
10 46 (8.88%) Continuous Improvement
11 43 (8.30%) ITIL V3
12 38 (7.34%) Change Control
13 33 (6.37%) Information Management
14 32 (6.18%) Information Security
14 32 (6.18%) Configuration Management
15 30 (5.79%) Root Cause Analysis
16 27 (5.21%) Risk Management
17 25 (4.83%) Business Analysis
17 25 (4.83%) Release Management
18 24 (4.63%) Programme Management
Programming Languages
1 73 (14.09%) SQL
2 27 (5.21%) Perl
3 21 (4.05%) Java
4 17 (3.28%) PowerShell
5 13 (2.51%) VBA
6 11 (2.12%) JavaScript
7 9 (1.74%) C
8 8 (1.54%) VB
9 6 (1.16%) C#
9 6 (1.16%) PL/SQL
10 3 (0.58%) Python
11 2 (0.39%) Ruby
11 2 (0.39%) VBScript
12 1 (0.19%) R
12 1 (0.19%) MATLAB
12 1 (0.19%) PHP
12 1 (0.19%) C++
Qualifications
1 52 (10.04%) Degree
2 40 (7.72%) ISEB
3 37 (7.14%) ITIL Certification
4 26 (5.02%) Microsoft Certification
5 22 (4.25%) MCSE
6 19 (3.67%) Security Cleared
7 17 (3.28%) CISSP
8 14 (2.70%) MCSA
8 14 (2.70%) MCP
9 12 (2.32%) SC Cleared
10 9 (1.74%) PMI Certification
11 8 (1.54%) PRINCE2 Certification
12 7 (1.35%) GIAC
12 7 (1.35%) GCIH
13 6 (1.16%) VMware Certified Professional (VCP)
13 6 (1.16%) DV Cleared
13 6 (1.16%) ITIL Foundation Certificate
14 5 (0.97%) CCA
14 5 (0.97%) Citrix Certification
14 5 (0.97%) CCEA
Quality Assurance & Compliance
1 60 (11.58%) SLA
2 46 (8.88%) ISO/IEC 27001
3 31 (5.98%) ISO 9001
4 17 (3.28%) COBIT
5 14 (2.70%) QA
6 9 (1.74%) PCI DSS
6 9 (1.74%) Sarbanes-Oxley
7 1 (0.19%) GPG13
7 1 (0.19%) Solvency II
7 1 (0.19%) Basel III
7 1 (0.19%) Basel II
7 1 (0.19%) CESG Infosec
System Software
1 76 (14.67%) Active Directory
2 33 (6.37%) VMware Infrastructure
3 18 (3.47%) vSphere
4 17 (3.28%) XenDesktop
5 14 (2.70%) XenApp
6 11 (2.12%) Hyper-V
7 8 (1.54%) NFS
8 6 (1.16%) Snort
9 5 (0.97%) Microsoft App-V
10 3 (0.58%) XenServer
10 3 (0.58%) Xen
11 2 (0.39%) VMware ESX
11 2 (0.39%) SRDF
11 2 (0.39%) EMC RecoverPoint
12 1 (0.19%) Terminal Services
12 1 (0.19%) Oracle RAC
12 1 (0.19%) VMware Server
12 1 (0.19%) Oracle RMAN
Systems Management
1 12 (2.32%) SCCM
2 10 (1.93%) Tivoli
3 8 (1.54%) Tivoli Monitoring
4 5 (0.97%) SCOM
5 4 (0.77%) HP Quality Center
6 3 (0.58%) CA Spectrum
7 2 (0.39%) EMC NetWorker
7 2 (0.39%) MAILsweeper
7 2 (0.39%) Cisco UCCE
7 2 (0.39%) HP SiteScope
7 2 (0.39%) Cisco CUCM
8 1 (0.19%) SCDPM
8 1 (0.19%) SCOrch
8 1 (0.19%) AppDNA
8 1 (0.19%) Data Guard
8 1 (0.19%) Capistrano
8 1 (0.19%) Oracle Enterprise Manager
Vendors
1 94 (18.15%) Microsoft
2 50 (9.65%) Citrix
3 42 (8.11%) VMware
4 33 (6.37%) Oracle
5 28 (5.41%) Cisco
6 27 (5.21%) ServiceNow
7 20 (3.86%) EMC
8 18 (3.47%) Remedy
9 16 (3.09%) NetApp
10 14 (2.70%) Apple
11 13 (2.51%) HP
12 12 (2.32%) IBM
12 12 (2.32%) Red Hat
13 10 (1.93%) Symantec
14 9 (1.74%) F5
14 9 (1.74%) Sun
15 8 (1.54%) Cognos
15 8 (1.54%) Hyperion
15 8 (1.54%) Veritas
15 8 (1.54%) BMC
City, London
Deerfoot IT Resources Ltd
Salary: £65000 - £70000 per annum + bonus + bens
Posted: 9 hours ago
City, London
Venturi
Salary: £40000.00 - £45000.00 per annum + extensive benefits
Posted: 9 hours ago
City, London
Lorien Resourcing
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £100000 - £120000 per annum
Posted: 3 days ago
City, London
Rullion IT Plus
Posted: 4 days ago
City, London
Informatiq Consulting
Salary: £Excellent Salary + Benefits
Posted: 4 days ago
City, London
4it Recruitment Ltd
Salary: Up to £45k
Posted: 4 days ago
City, London
360 Resourcing Solutions
Salary: £28,000 - £32,000 Pro Rata
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £60000 per annum + up to 25 days holiday
Posted: 4 days ago
City, London
Harrington Starr
Posted: 5 days ago
City, London
Lloyds Banking Group
Salary: £42415 - £61215 per annum
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £60000 per annum
Posted: 5 days ago
City, London
World Pay
Salary: Competitive
Posted: 5 days ago
City, London
I3
Salary: £38000 - £51000 per annum + benefits + bonus
Posted: 6 days ago
City, London
Eutopia Solutions Ltd
Salary: £45000.00 - £63000.00 per annum + generous benefits
Posted: 6 days ago
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum Bonus and Benefits
Posted: 6 days ago
City, London
Interactive Investor
Salary: Up to £50,000 per annum DOE
Posted: 7 days ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 7 days ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 7 days ago
City, London
HSBC
Posted: 24 days ago