The table below looks at the statistics for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 124 141 144
Rank change year-on-year
+17 +3
Permanent jobs citing Service Management 246 215 225
As % of all permanent IT jobs located in the City of London 2.04% 1.77% 1.75%
As % of the Processes & Methodologies category 2.52% 2.19% 2.22%
Number of salaries quoted 201 187 179
Average salary £57,500 £52,000 £55,000
Average salary % change year-on-year
+10.57% -5.45%
90% offered a salary of more than £40,000 £32,500 £32,500
10% offered a salary of more than £80,000 £80,000 £72,500
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9776 9807 10158
As % of all permanent IT jobs located in the City of London 81.18% 80.92% 79.00%
Number of salaries quoted 8086 8640 9280
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,000 £36,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 22 August 2014.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 22 August 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 391 (73.22%) ITIL
2 249 (46.63%) Finance
3 141 (26.40%) Windows
4 140 (26.22%) Service Delivery
5 126 (23.60%) ITSM
6 123 (23.03%) Project Management
7 93 (17.42%) Microsoft
8 77 (14.42%) Active Directory
9 76 (14.23%) Banking
10 74 (13.86%) SQL
11 71 (13.30%) Incident Management
12 69 (12.92%) PRINCE2
13 68 (12.73%) Change Management
14 65 (12.17%) Linux
15 64 (11.99%) Stakeholder Management
16 59 (11.05%) SLA
17 58 (10.86%) MS Excel
18 54 (10.11%) Degree
19 52 (9.74%) ITIL V3
20 51 (9.55%) UNIX
21 49 (9.18%) MS Office
21 49 (9.18%) Continuous Improvement
22 44 (8.24%) Citrix
22 44 (8.24%) Problem Management
23 42 (7.87%) Oracle
23 42 (7.87%) Change Control
24 41 (7.68%) SAN
25 40 (7.49%) ISEB
25 40 (7.49%) Telecoms
26 38 (7.12%) VMware

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 22 August 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 28 (5.24%) IIS
2 27 (5.06%) SharePoint
2 27 (5.06%) MS Exchange
3 14 (2.62%) Lync
4 12 (2.25%) Exchange Server 2010
5 11 (2.06%) WebSphere
6 9 (1.69%) Tomcat
7 7 (1.31%) BizTalk Server
7 7 (1.31%) WebSphere Process Server
8 4 (0.75%) Blackberry Enterprise Server
9 3 (0.56%) IBM Notes
9 3 (0.56%) WebLogic
9 3 (0.56%) Exchange Server 2007
10 2 (0.37%) SharePoint 2013
10 2 (0.37%) Office Communications Server
11 1 (0.19%) SharePoint 2010
11 1 (0.19%) GemFire
11 1 (0.19%) SAS
11 1 (0.19%) WorkSite
11 1 (0.19%) Exchange Server 2000
Applications
1 58 (10.86%) MS Excel
2 49 (9.18%) MS Office
3 19 (3.56%) MS PowerPoint
4 5 (0.94%) MS Visio
5 3 (0.56%) MS Project
5 3 (0.56%) InfoPath
6 2 (0.37%) Spreadsheet
Business Applications
1 13 (2.43%) Remedy ITSM
2 6 (1.12%) Oracle General Ledger
3 4 (0.75%) Dynamics CRM
4 3 (0.56%) Oracle EBS
5 1 (0.19%) Oracle Subledger Accounting
5 1 (0.19%) Agresso
5 1 (0.19%) RMDS
5 1 (0.19%) assyst
Cloud Services
1 11 (2.06%) SaaS
2 3 (0.56%) Cloud Computing
3 2 (0.37%) IaaS
3 2 (0.37%) PaaS
4 1 (0.19%) Amazon S3
4 1 (0.19%) Amazon AWS
Communications & Networking
1 41 (7.68%) SAN
2 29 (5.43%) LDAP
3 22 (4.12%) Internet
4 21 (3.93%) Firewall
5 16 (3.00%) LAN
5 16 (3.00%) DNS
6 12 (2.25%) VoIP
6 12 (2.25%) WAN
7 10 (1.87%) SMTP
8 9 (1.69%) Unified Communications
8 9 (1.69%) Intranet
8 9 (1.69%) HTTP
8 9 (1.69%) VPN
9 8 (1.50%) Wireshark
9 8 (1.50%) SSL
10 7 (1.31%) DHCP
11 6 (1.12%) TCP/IP
12 4 (0.75%) Network Security
13 3 (0.56%) Wi-Fi
13 3 (0.56%) GSM
Database & Business Intelligence
1 32 (5.99%) SQL Server
2 17 (3.18%) Oracle Database
3 12 (2.25%) Data Warehouse
4 9 (1.69%) MySQL
5 6 (1.12%) SQL Server Integration Services
5 6 (1.12%) SQL Server Reporting Services
5 6 (1.12%) Data Mining
6 4 (0.75%) QlikView
6 4 (0.75%) MS Access
7 3 (0.56%) Oracle Database 11g
8 2 (0.37%) Oracle Database 10g
8 2 (0.37%) Oracle9i Database
8 2 (0.37%) Big Data
8 2 (0.37%) BusinessObjects XI
8 2 (0.37%) BusinessObjects Web Intelligence
9 1 (0.19%) CouchDB
9 1 (0.19%) SQL Server 2008
9 1 (0.19%) SQL Server Analysis Services
9 1 (0.19%) Oracle BI EE
9 1 (0.19%) MongoDB
Development Applications
1 6 (1.12%) JIRA
2 4 (0.75%) Subversion
2 4 (0.75%) Jenkins
3 3 (0.56%) Team Foundation Server
3 3 (0.56%) Artifactory
3 3 (0.56%) MSI
4 1 (0.19%) Git (software)
4 1 (0.19%) PHPUnit
4 1 (0.19%) Cucumber
4 1 (0.19%) Behat
General
1 249 (46.63%) Finance
2 76 (14.23%) Banking
3 40 (7.49%) Telecoms
4 30 (5.62%) Publishing
5 27 (5.06%) Legal
6 25 (4.68%) Law
7 13 (2.43%) Retail
8 12 (2.25%) Financial Institution
9 11 (2.06%) Advertising
10 7 (1.31%) Back Office
10 7 (1.31%) Manufacturing
10 7 (1.31%) Marketing
11 6 (1.12%) General Ledger
11 6 (1.12%) Pharmaceutical
12 5 (0.94%) Billing
12 5 (0.94%) French Language
13 4 (0.75%) International Banking
13 4 (0.75%) Spanish Language
13 4 (0.75%) Investment Banking
13 4 (0.75%) Games
Job Titles
1 125 (23.41%) Analyst
2 112 (20.97%) Service Manager
3 50 (9.36%) Delivery Manager
4 48 (8.99%) Services Delivery Manager
5 46 (8.61%) Support Analyst
6 44 (8.24%) Applications Support
7 39 (7.30%) Service Analyst
8 37 (6.93%) Consultant
9 30 (5.62%) Architect
10 25 (4.68%) Applications Support Analyst
10 25 (4.68%) Project Manager
11 15 (2.81%) Programme Manager
11 15 (2.81%) Infrastructure Analyst
11 15 (2.81%) Infrastructure Support Analyst
11 15 (2.81%) Service Desk Manager
11 15 (2.81%) IT Services Manager
12 12 (2.25%) Service Desk Analyst
13 11 (2.06%) Administrator
14 10 (1.87%) Support Engineer
14 10 (1.87%) Senior Manager
Libraries, Frameworks & Software Standards
1 31 (5.81%) Web Services
2 22 (4.12%) .NET
3 17 (3.18%) HTML
4 13 (2.43%) CSS
5 8 (1.50%) Middleware
6 7 (1.31%) XML
7 5 (0.94%) WebSphere MQ
8 3 (0.56%) Java EE
8 3 (0.56%) Software Packaging
9 2 (0.37%) CGI
9 2 (0.37%) HTML5
10 1 (0.19%) JPA
10 1 (0.19%) Java EE 5
10 1 (0.19%) RESTful
10 1 (0.19%) Yii
10 1 (0.19%) Laravel
10 1 (0.19%) SailPoint
10 1 (0.19%) MEAP
10 1 (0.19%) Hibernate
10 1 (0.19%) Rendezvous
Miscellaneous
1 29 (5.43%) Management Information System
2 21 (3.93%) Computer Science
3 16 (3.00%) Clustering
3 16 (3.00%) Client/Server
4 13 (2.43%) SWIFT
4 13 (2.43%) Blackberry
5 8 (1.50%) PMI
5 8 (1.50%) Video Conferencing
6 7 (1.31%) Foreign Exchange (FX)
6 7 (1.31%) Economics
6 7 (1.31%) CMDB
7 6 (1.12%) STB
8 5 (0.94%) Reference Data
8 5 (0.94%) Visualisation
9 4 (0.75%) PKI
9 4 (0.75%) Smartphone
9 4 (0.75%) Statistics
9 4 (0.75%) Mobile App
9 4 (0.75%) Open Source
10 3 (0.56%) Replication
Operating Systems
1 141 (26.40%) Windows
2 65 (12.17%) Linux
3 51 (9.55%) UNIX
4 33 (6.18%) Windows Server 2008
5 23 (4.31%) Solaris
6 22 (4.12%) Windows 7
7 15 (2.81%) Red Hat Enterprise Linux
8 10 (1.87%) AIX
9 8 (1.50%) Windows Server 2003
10 7 (1.31%) Windows 8
11 5 (0.94%) Android
12 4 (0.75%) Apple iOS
12 4 (0.75%) Mac OS
13 2 (0.37%) Windows XP
13 2 (0.37%) Windows Server 2012
13 2 (0.37%) CentOS
14 1 (0.19%) Debian
14 1 (0.19%) Ubuntu
Processes & Methodologies
1 391 (73.22%) ITIL
2 140 (26.22%) Service Delivery
3 126 (23.60%) ITSM
4 123 (23.03%) Project Management
5 71 (13.30%) Incident Management
6 69 (12.92%) PRINCE2
7 68 (12.73%) Change Management
8 64 (11.99%) Stakeholder Management
9 52 (9.74%) ITIL V3
10 49 (9.18%) Continuous Improvement
11 44 (8.24%) Problem Management
12 42 (7.87%) Change Control
13 31 (5.81%) Information Management
13 31 (5.81%) Root Cause Analysis
14 29 (5.43%) Configuration Management
15 27 (5.06%) CRM
16 26 (4.87%) Risk Management
16 26 (4.87%) Business Analysis
16 26 (4.87%) Release Management
17 25 (4.68%) Information Security
Programming Languages
1 74 (13.86%) SQL
2 29 (5.43%) Perl
3 26 (4.87%) Java
4 17 (3.18%) JavaScript
5 13 (2.43%) PowerShell
6 12 (2.25%) C
6 12 (2.25%) VBA
7 8 (1.50%) PL/SQL
8 6 (1.12%) VB
9 5 (0.94%) Python
10 4 (0.75%) C#
11 3 (0.56%) VBScript
12 2 (0.37%) Ruby
13 1 (0.19%) R
13 1 (0.19%) MATLAB
13 1 (0.19%) C++
13 1 (0.19%) PHP
Qualifications
1 54 (10.11%) Degree
2 40 (7.49%) ISEB
3 37 (6.93%) ITIL Certification
4 25 (4.68%) Security Cleared
5 24 (4.49%) Microsoft Certification
6 18 (3.37%) MCSE
7 17 (3.18%) SC Cleared
8 15 (2.81%) CISSP
9 12 (2.25%) MCP
10 11 (2.06%) PMI Certification
10 11 (2.06%) MCSA
11 10 (1.87%) PRINCE2 Certification
12 8 (1.50%) GIAC
13 7 (1.31%) ITIL Foundation Certificate
13 7 (1.31%) GCIH
14 6 (1.12%) Cisco Certification
14 6 (1.12%) DV Cleared
15 5 (0.94%) CEH
15 5 (0.94%) MCITP
16 3 (0.56%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 59 (11.05%) SLA
2 37 (6.93%) ISO/IEC 27001
3 34 (6.37%) ISO 9001
4 16 (3.00%) COBIT
5 11 (2.06%) Sarbanes-Oxley
6 9 (1.69%) QA
7 7 (1.31%) PCI DSS
8 1 (0.19%) CESG Infosec
8 1 (0.19%) Basel III
8 1 (0.19%) Solvency II
8 1 (0.19%) GPG13
8 1 (0.19%) Basel II
System Software
1 77 (14.42%) Active Directory
2 29 (5.43%) VMware Infrastructure
3 18 (3.37%) vSphere
4 16 (3.00%) XenApp
4 16 (3.00%) XenDesktop
5 10 (1.87%) Hyper-V
6 8 (1.50%) NFS
7 6 (1.12%) Snort
8 3 (0.56%) XenServer
8 3 (0.56%) Microsoft App-V
9 2 (0.37%) VMware Server
9 2 (0.37%) VMware ESX
9 2 (0.37%) SRDF
9 2 (0.37%) EMC RecoverPoint
10 1 (0.19%) Oracle RMAN
10 1 (0.19%) Oracle RAC
Systems Management
1 16 (3.00%) Tivoli
2 11 (2.06%) Tivoli Monitoring
3 8 (1.50%) SCCM
4 7 (1.31%) HP Quality Center
5 3 (0.56%) CA Spectrum
5 3 (0.56%) SCOM
6 2 (0.37%) EMC NetWorker
6 2 (0.37%) MAILsweeper
6 2 (0.37%) Cisco CUCM
6 2 (0.37%) HP SiteScope
6 2 (0.37%) Cisco UCCE
7 1 (0.19%) Data Guard
7 1 (0.19%) Capistrano
7 1 (0.19%) AppDNA
7 1 (0.19%) SCDPM
7 1 (0.19%) SCOrch
7 1 (0.19%) Oracle Enterprise Manager
Vendors
1 93 (17.42%) Microsoft
2 44 (8.24%) Citrix
3 42 (7.87%) Oracle
4 38 (7.12%) VMware
5 29 (5.43%) Cisco
6 24 (4.49%) ServiceNow
7 21 (3.93%) Remedy
8 19 (3.56%) EMC
9 16 (3.00%) HP
9 16 (3.00%) NetApp
9 16 (3.00%) Red Hat
10 12 (2.25%) IBM
10 12 (2.25%) Apple
11 10 (1.87%) Symantec
11 10 (1.87%) F5
12 9 (1.69%) Sun
13 8 (1.50%) Cognos
13 8 (1.50%) Veritas
13 8 (1.50%) BMC
13 8 (1.50%) CA
City of London
Claremont Consulting Limited
Salary: £45000 - £55000 per annum + benefits
Posted: Yesterday
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £55000 per annum + up to 25 days holiday
Posted: Yesterday
City, London
Quant Capital
Salary: Up to £60,000 per annum Bonus
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £30000 - £40000 per annum
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: Yesterday
City, London
Lorien Resourcing
Posted: 2 days ago
City, London
Greywood Associates Limited
Salary: £45000 - £50000 per annum + bens
Posted: 2 days ago
City, London
Experis Ltd
Salary: £55000 - £63000 per annum + pension
Posted: 3 days ago
City of London
Energize Recruitment Solutions Ltd
Salary: £50000 - £75000 per annum
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £60000 per annum
Posted: 3 days ago
City, London
I3
Salary: £75000 - £85000 per annum + benefits
Posted: 4 days ago
City, London
Eutopia Solutions Ltd
Salary: £50000 - £65000 per annum + benefits
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £60000 per annum
Posted: 4 days ago
City of London
Deerfoot IT
Salary: £50000 per annum + bonus + benefits
Posted: 8 days ago
City of London
Deerfoot IT
Salary: £45000 - £50000 per annum + bonus + bens
Posted: 13 days ago
City of London
Huxley Associates
Salary: £70000 - £80000 per annum + competitive
Posted: 15 days ago
City of London
Deerfoot IT
Salary: £65000 - £70000 per annum + bonus + bens
Posted: 16 days ago
City of London
Huxley Associates
Salary: £70000 - £80000 per annum + competitive
Posted: 21 days ago
City of London
Deerfoot IT
Salary: £50000 - £65000 per annum
Posted: 24 days ago
City of London
Hays IT - Uk Posting account
Salary: £57000.00 - £60000.00 per annum
Posted: 24 days ago