The table below looks at the statistics for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 109 142 145
Rank change year-on-year
+33 +3
Permanent jobs citing Service Management 256 209 232
As % of all permanent IT jobs located in the City of London 2.26% 1.77% 1.82%
As % of the Processes & Methodologies category 2.75% 2.15% 2.25%
Number of salaries quoted 209 176 197
Average salary £55,000 £47,500 £55,000
Average salary % change year-on-year
+15.78% -13.63%
90% offered a salary of more than £39,500 £30,000 £32,500
10% offered a salary of more than £75,500 £76,250 £72,500
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9298 9703 10327
As % of all permanent IT jobs located in the City of London 81.97% 82.17% 80.82%
Number of salaries quoted 7761 8469 9421
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,500 £35,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 17 September 2014.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 17 September 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 385 (71.30%) ITIL
2 257 (47.59%) Finance
3 132 (24.44%) Service Delivery
4 131 (24.26%) Windows
5 126 (23.33%) Project Management
6 116 (21.48%) ITSM
7 96 (17.78%) Microsoft
8 80 (14.81%) Active Directory
9 78 (14.44%) Change Management
10 75 (13.89%) PRINCE2
11 71 (13.15%) Banking
12 70 (12.96%) SQL
13 68 (12.59%) Stakeholder Management
13 68 (12.59%) Incident Management
14 65 (12.04%) Analytical Skills
15 61 (11.30%) Degree
16 57 (10.56%) Linux
17 56 (10.37%) Continuous Improvement
18 55 (10.19%) SLA
18 55 (10.19%) ITIL V3
19 54 (10.00%) UNIX
20 52 (9.63%) MS Excel
21 51 (9.44%) MS Office
22 47 (8.70%) Telecoms
23 43 (7.96%) Citrix
23 43 (7.96%) Agile Software Development
24 40 (7.41%) ISEB
24 40 (7.41%) Change Control
25 39 (7.22%) Problem Management
26 38 (7.04%) Oracle

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 17 September 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 28 (5.19%) SharePoint
2 23 (4.26%) MS Exchange
3 22 (4.07%) IIS
4 13 (2.41%) Lync
5 11 (2.04%) WebSphere
6 9 (1.67%) Exchange Server 2010
6 9 (1.67%) Tomcat
7 7 (1.30%) BizTalk Server
7 7 (1.30%) WebSphere Process Server
8 6 (1.11%) Blackberry Enterprise Server
9 3 (0.56%) WebLogic
9 3 (0.56%) IBM Notes
10 2 (0.37%) SharePoint 2013
10 2 (0.37%) Office Communications Server
11 1 (0.19%) SharePoint 2010
11 1 (0.19%) WorkSite
11 1 (0.19%) Exchange Server 2007
11 1 (0.19%) GemFire
11 1 (0.19%) SAS
Applications
1 52 (9.63%) MS Excel
2 51 (9.44%) MS Office
3 17 (3.15%) MS PowerPoint
4 8 (1.48%) InfoPath
5 7 (1.30%) MS Visio
6 6 (1.11%) MS Project
7 3 (0.56%) Spreadsheet
Business Applications
1 10 (1.85%) Remedy ITSM
2 4 (0.74%) Oracle General Ledger
2 4 (0.74%) Dynamics CRM
3 3 (0.56%) Oracle EBS
4 2 (0.37%) assyst
5 1 (0.19%) Agresso
5 1 (0.19%) SAP Oil and Gas
5 1 (0.19%) Oracle Subledger Accounting
5 1 (0.19%) Cerner Millennium
Cloud Services
1 12 (2.22%) SaaS
2 3 (0.56%) Cloud Computing
3 2 (0.37%) PaaS
3 2 (0.37%) IaaS
4 1 (0.19%) Amazon S3
4 1 (0.19%) Amazon AWS
Communications & Networking
1 32 (5.93%) SAN
2 29 (5.37%) LDAP
3 20 (3.70%) Internet
4 19 (3.52%) Firewall
5 18 (3.33%) LAN
6 15 (2.78%) DNS
7 10 (1.85%) WAN
7 10 (1.85%) VPN
8 9 (1.67%) SMTP
9 8 (1.48%) VoIP
9 8 (1.48%) SSL
9 8 (1.48%) HTTP
10 7 (1.30%) Intranet
10 7 (1.30%) Wireshark
11 6 (1.11%) DHCP
11 6 (1.11%) Unified Communications
12 5 (0.93%) OSPF
12 5 (0.93%) BGP
13 4 (0.74%) Network Security
13 4 (0.74%) TCP/IP
Database & Business Intelligence
1 33 (6.11%) SQL Server
2 16 (2.96%) Oracle Database
3 10 (1.85%) Data Warehouse
4 7 (1.30%) MySQL
4 7 (1.30%) SQL Server Integration Services
5 6 (1.11%) SQL Server Reporting Services
5 6 (1.11%) Data Mining
6 5 (0.93%) QlikView
7 4 (0.74%) MS Access
8 2 (0.37%) Oracle Database 11g
8 2 (0.37%) BusinessObjects XI
8 2 (0.37%) BusinessObjects Web Intelligence
8 2 (0.37%) Big Data
9 1 (0.19%) Hyperion Smart View
9 1 (0.19%) VLDB
9 1 (0.19%) Oracle Database 10g
9 1 (0.19%) SQLPlus
9 1 (0.19%) Essbase
9 1 (0.19%) SQL Server Analysis Services
9 1 (0.19%) Oracle BI EE
Development Applications
1 11 (2.04%) JIRA
2 9 (1.67%) Subversion
2 9 (1.67%) Jenkins
3 8 (1.48%) Artifactory
4 3 (0.56%) MSI
5 1 (0.19%) Git (software)
5 1 (0.19%) Team Foundation Server
5 1 (0.19%) PHPUnit
5 1 (0.19%) Cucumber
5 1 (0.19%) Behat
General
1 257 (47.59%) Finance
2 71 (13.15%) Banking
3 47 (8.70%) Telecoms
4 34 (6.30%) Legal
5 26 (4.81%) Publishing
6 25 (4.63%) Law
7 14 (2.59%) Financial Institution
8 13 (2.41%) Retail
9 9 (1.67%) Marketing
10 6 (1.11%) French Language
10 6 (1.11%) Manufacturing
10 6 (1.11%) Pharmaceutical
11 5 (0.93%) Back Office
11 5 (0.93%) Advertising
11 5 (0.93%) Spanish Language
12 4 (0.74%) International Banking
12 4 (0.74%) General Ledger
12 4 (0.74%) Games
12 4 (0.74%) Billing
13 3 (0.56%) Investment Banking
Job Titles
1 115 (21.30%) Analyst
2 106 (19.63%) Service Manager
3 49 (9.07%) Delivery Manager
4 47 (8.70%) Services Delivery Manager
5 41 (7.59%) Applications Support
5 41 (7.59%) Support Analyst
6 40 (7.41%) Consultant
7 36 (6.67%) Service Analyst
8 29 (5.37%) Architect
8 29 (5.37%) Project Manager
9 23 (4.26%) Applications Support Analyst
10 16 (2.96%) Programme Manager
11 15 (2.78%) Infrastructure Analyst
11 15 (2.78%) Infrastructure Support Analyst
11 15 (2.78%) IT Services Manager
12 13 (2.41%) Team Leader
12 13 (2.41%) Service Desk Manager
12 13 (2.41%) Coordinator
13 12 (2.22%) Service Desk Analyst
13 12 (2.22%) Release Coordinator
Libraries, Frameworks & Software Standards
1 30 (5.56%) Web Services
2 21 (3.89%) .NET
3 18 (3.33%) HTML
4 12 (2.22%) CSS
5 8 (1.48%) XML
5 8 (1.48%) Middleware
6 5 (0.93%) WebSphere MQ
7 3 (0.56%) Java EE
8 2 (0.37%) ASP.NET
8 2 (0.37%) CGI
8 2 (0.37%) HTML5
9 1 (0.19%) Yii
9 1 (0.19%) Laravel
9 1 (0.19%) SailPoint
9 1 (0.19%) MEAP
9 1 (0.19%) OLE
9 1 (0.19%) Hibernate
9 1 (0.19%) Spring
9 1 (0.19%) COM
9 1 (0.19%) ADO.NET
Miscellaneous
1 65 (12.04%) Analytical Skills
2 27 (5.00%) Management Information System
3 22 (4.07%) Computer Science
4 16 (2.96%) Clustering
5 13 (2.41%) Blackberry
5 13 (2.41%) SWIFT
6 11 (2.04%) Client/Server
6 11 (2.04%) Statistics
7 9 (1.67%) PMI
8 7 (1.30%) Foreign Exchange (FX)
8 7 (1.30%) Economics
8 7 (1.30%) CMDB
8 7 (1.30%) Video Conferencing
9 6 (1.11%) Open Source
10 5 (0.93%) Visualisation
10 5 (0.93%) Reference Data
10 5 (0.93%) Thin Client
10 5 (0.93%) Fat Client
10 5 (0.93%) E-Learning
11 4 (0.74%) STB
Operating Systems
1 131 (24.26%) Windows
2 57 (10.56%) Linux
3 54 (10.00%) UNIX
4 32 (5.93%) Windows Server 2008
5 18 (3.33%) Windows 7
5 18 (3.33%) Solaris
6 14 (2.59%) Red Hat Enterprise Linux
7 8 (1.48%) AIX
8 5 (0.93%) Windows Server 2003
9 4 (0.74%) Windows 8
10 3 (0.56%) Windows XP
11 2 (0.37%) Apple iOS
11 2 (0.37%) CentOS
11 2 (0.37%) Android
12 1 (0.19%) Mac OS
12 1 (0.19%) Windows Server 2012
12 1 (0.19%) Debian
12 1 (0.19%) Ubuntu
Processes & Methodologies
1 385 (71.30%) ITIL
2 132 (24.44%) Service Delivery
3 126 (23.33%) Project Management
4 116 (21.48%) ITSM
5 78 (14.44%) Change Management
6 75 (13.89%) PRINCE2
7 68 (12.59%) Stakeholder Management
7 68 (12.59%) Incident Management
8 56 (10.37%) Continuous Improvement
9 55 (10.19%) ITIL V3
10 43 (7.96%) Agile Software Development
11 40 (7.41%) Change Control
12 39 (7.22%) Problem Management
13 34 (6.30%) Configuration Management
14 33 (6.11%) Root Cause Analysis
15 28 (5.19%) Release Management
15 28 (5.19%) Information Management
16 27 (5.00%) CRM
17 26 (4.81%) Business Analysis
18 25 (4.63%) Risk Management
Programming Languages
1 70 (12.96%) SQL
2 28 (5.19%) Java
3 24 (4.44%) Perl
4 18 (3.33%) JavaScript
5 10 (1.85%) C
6 9 (1.67%) VBA
7 8 (1.48%) VBScript
8 7 (1.30%) PowerShell
9 6 (1.11%) PL/SQL
9 6 (1.11%) VB
10 5 (0.93%) Python
11 3 (0.56%) C#
12 2 (0.37%) Ruby
13 1 (0.19%) R
13 1 (0.19%) PHP
13 1 (0.19%) T-SQL
Qualifications
1 61 (11.30%) Degree
2 40 (7.41%) ISEB
3 33 (6.11%) ITIL Certification
4 28 (5.19%) Microsoft Certification
5 27 (5.00%) Security Cleared
6 18 (3.33%) MCSE
6 18 (3.33%) SC Cleared
7 12 (2.22%) PMI Certification
7 12 (2.22%) MCSA
7 12 (2.22%) CISSP
8 11 (2.04%) MCP
9 10 (1.85%) PRINCE2 Certification
10 8 (1.48%) Cisco Certification
10 8 (1.48%) GIAC
11 7 (1.30%) GCIH
11 7 (1.30%) ITIL Foundation Certificate
12 6 (1.11%) DV Cleared
13 5 (0.93%) CEH
13 5 (0.93%) MCITP
13 5 (0.93%) CCIE
Quality Assurance & Compliance
1 55 (10.19%) SLA
2 32 (5.93%) ISO 9001
3 29 (5.37%) ISO/IEC 27001
4 13 (2.41%) COBIT
4 13 (2.41%) QA
5 9 (1.67%) Sarbanes-Oxley
6 5 (0.93%) PCI DSS
7 1 (0.19%) Basel III
7 1 (0.19%) Solvency II
7 1 (0.19%) GPG13
7 1 (0.19%) Basel II
System Software
1 80 (14.81%) Active Directory
2 22 (4.07%) VMware Infrastructure
3 16 (2.96%) vSphere
4 15 (2.78%) XenDesktop
5 14 (2.59%) XenApp
6 8 (1.48%) Hyper-V
7 7 (1.30%) NFS
8 6 (1.11%) Snort
9 2 (0.37%) VMware Server
9 2 (0.37%) SRDF
9 2 (0.37%) EMC RecoverPoint
10 1 (0.19%) VMware ESX
10 1 (0.19%) Microsoft App-V
10 1 (0.19%) XenServer
Systems Management
1 16 (2.96%) Tivoli
2 12 (2.22%) HP Quality Center
3 11 (2.04%) Tivoli Monitoring
4 4 (0.74%) SCCM
5 3 (0.56%) SCOM
5 3 (0.56%) CA Spectrum
6 2 (0.37%) Cisco CUCM
6 2 (0.37%) HP SiteScope
6 2 (0.37%) Cisco UCCE
6 2 (0.37%) MAILsweeper
6 2 (0.37%) Backup Exec
6 2 (0.37%) EMC NetWorker
7 1 (0.19%) Capistrano
7 1 (0.19%) AppDNA
7 1 (0.19%) SCDPM
7 1 (0.19%) SCOrch
Vendors
1 96 (17.78%) Microsoft
2 43 (7.96%) Citrix
3 38 (7.04%) Oracle
4 30 (5.56%) VMware
5 24 (4.44%) ServiceNow
6 22 (4.07%) Remedy
7 21 (3.89%) Cisco
8 15 (2.78%) EMC
8 15 (2.78%) Red Hat
9 14 (2.59%) NetApp
10 13 (2.41%) HP
11 10 (1.85%) IBM
11 10 (1.85%) Apple
11 10 (1.85%) Symantec
12 9 (1.67%) F5
12 9 (1.67%) Hyperion
13 7 (1.30%) Veritas
13 7 (1.30%) ArcSight
13 7 (1.30%) LogLogic
13 7 (1.30%) Q1 Labs
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: Competitive
Posted: 22 hours ago
City of London
Capita - ITIN
Salary: £27000.00 - £32000.00 per annum + Bens
Posted: Yesterday
City, London
Quant Capital
Salary: Up to £60,000 per annum Bonus
Posted: 3 days ago
City of London
Capita - ITPS
Salary: £80000 - £85000 per annum + bens
Posted: 4 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: Competitive
Posted: 4 days ago
City of London
Computer Futures
Salary: £50000 - £60000 per annum + excellent benefits
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 per annum + bonus + benefits
Posted: 5 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: 6 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £65500 - £75000 per annum + benefits
Posted: 6 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £65500 - £75000 per annum + attractive benefits
Posted: 6 days ago
City, London
Lorien Resourcing
Posted: 6 days ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 7 days ago
City of London
DP Connect
Salary: £55000 - £65000 per annum + Excellent benefits, inc pension + more
Posted: 8 days ago
City, London
HSBC
Salary: Competitive
Posted: 11 days ago
City of London
Energize Recruitment Solutions Ltd
Salary: £50000 - £75000 per annum
Posted: 11 days ago
City of London
Deerfoot IT
Salary: £50000 - £60000 per annum
Posted: 13 days ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 15 days ago
City of London
Claremont Consulting Limited
Salary: £45000 - £55000 per annum + benefits
Posted: 15 days ago
City of London
Deerfoot IT
Salary: £45000 - £50000 per annum + bonus + bens
Posted: 25 days ago
City of London
Claremont Consulting Limited
Salary: £45000 - £55000 per annum + benefits
Posted: 27 days ago