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This section looks at the demand for Service Management skills within the City of London region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 25 Jul 2008Same period last year
Rank219196
Rank change on same period last yearDown-23
Matching permanent IT job ads155163
As % of all UK permanent IT job ads sampled0.082 %0.067 %
As % of the category below1.255 %1.405 %
Salaries quoted133129
Average minimum salary£49,752£57,818
Average salary£53,720£62,504
% change on same period last year-14.05 %
Average maximum salary£57,688£67,190
UK excluding London average salary£43,637£45,913
% change on same period last year-4.95 %
City of London IT Job Market, Processes & MethodologiesProcesses & Methodologies
City of London
Matching permanent IT job ads1235211603
As % of all UK permanent IT job ads sampled6.521 %4.751 %
Salaries quoted104688876
Average minimum salary£50,271£54,817
Average salary£55,583£59,639
% change on same period last year-6.80 %
Average maximum salary£60,894£64,461
UK excluding London average salary£42,567£44,524
% change on same period last year-4.39 %
Service Management LondonService Management
London

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

City of London Service Management Demand Trend

Service Management
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

City of London Service Management Salary Trend

Service Management
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 25 July 2008.

City of London Service Management Salary Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1181 (66.79 %)ITIL
294 (34.69 %)Finance
350 (18.45 %)Banking
449 (18.08 %)ITIL Certification
547 (17.34 %)Project Management
547 (17.34 %)Windows
636 (13.28 %)Active Directory
636 (13.28 %)Service Delivery
732 (11.81 %)Change Management
831 (11.44 %)PRINCE2
929 (10.70 %)SQL
929 (10.70 %)Microsoft
1028 (10.33 %)Telecoms
1126 (9.594 %)ITSM
1126 (9.594 %)Configuration Management
1224 (8.856 %)SLA
1323 (8.487 %)Remedy
1422 (8.118 %)Oracle
1521 (7.749 %)MS Office
1620 (7.380 %)Java
1620 (7.380 %)Front Office
1620 (7.380 %)Insurance
1719 (7.011 %)UNIX
1818 (6.642 %)Incident Management
1818 (6.642 %)Problem Management
1917 (6.273 %)Degree
1917 (6.273 %)Release Management
1917 (6.273 %)Cisco
2015 (5.535 %)Lotus Notes
2015 (5.535 %)Lotus

Service Management
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

City of London IT Job Market, Application DevelopmentApplication Development
19 (3.321 %).NET
27 (2.583 %)WebSphere
36 (2.214 %)Middleware
36 (2.214 %)J2EE
45 (1.845 %)WebServices
54 (1.476 %)FIX Protocol
63 (1.107 %)HTML
63 (1.107 %)XML
71 (0.369 %)ASP
City of London IT Job Market, Application PlatformsApplication Platforms
115 (5.535 %)Lotus Notes
213 (4.797 %)MS Exchange
311 (4.059 %)WebLogic
47 (2.583 %)MQSeries
47 (2.583 %)SharePoint
47 (2.583 %)CMS
56 (2.214 %)WebSphere MQ
56 (2.214 %)IIS
56 (2.214 %)Apache
63 (1.107 %)TeamSite
63 (1.107 %)iPlanet
71 (0.369 %)Blackberry Enterprise Server
71 (0.369 %)Exchange Server 2000
71 (0.369 %)Exchange Server 2003
71 (0.369 %)Office Communications Server
71 (0.369 %)SAS
City of London IT Job Market, ApplicationsApplications
121 (7.749 %)MS Office
210 (3.690 %)MS Excel
39 (3.321 %)MS Visio
45 (1.845 %)MS PowerPoint
54 (1.476 %)MS Project
City of London IT Job Market, Business ApplicationsBusiness Applications
16 (2.214 %)assyst
22 (0.738 %)Remedy ITSM
31 (0.369 %)SAP CRM
31 (0.369 %)Bond Adapt
City of London IT Job Market, Communications & NetworkingCommunications & Networking
110 (3.690 %)Internet
29 (3.321 %)TCP/IP
38 (2.952 %)SDH
38 (2.952 %)WAN
38 (2.952 %)MPLS
47 (2.583 %)DWDM
56 (2.214 %)LAN
56 (2.214 %)SAN
65 (1.845 %)VoIP
65 (1.845 %)HTTP
65 (1.845 %)Firewall
74 (1.476 %)VPN
83 (1.107 %)ADSL
83 (1.107 %)SMS
83 (1.107 %)IP Telephony
92 (0.738 %)Intranet
92 (0.738 %)DSL
92 (0.738 %)Cisco IPT
92 (0.738 %)DHCP
92 (0.738 %)PBX
City of London IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
19 (3.321 %)SQL Server
28 (2.952 %)Reference Data
34 (1.476 %)Oracle 10g
43 (1.107 %)SQL Server 2000
43 (1.107 %)SQL Server 2005
52 (0.738 %)Database Marketing
52 (0.738 %)SQLPlus
52 (0.738 %)Informix
52 (0.738 %)Oracle 9i
52 (0.738 %)Datawarehouse
52 (0.738 %)ETL
61 (0.369 %)RDBMS
61 (0.369 %)Star Schema
61 (0.369 %)Oracle 8/8i
61 (0.369 %)DB2
61 (0.369 %)Data Mart
61 (0.369 %)BusinessObjects
City of London IT Job Market, Development ApplicationsDevelopment Applications
13 (1.107 %)OpenDeploy
22 (0.738 %)Flash
City of London IT Job Market, GeneralGeneral
194 (34.69 %)Finance
250 (18.45 %)Banking
328 (10.33 %)Telecoms
420 (7.380 %)Front Office
420 (7.380 %)Insurance
515 (5.535 %)Marketing
614 (5.166 %)Investment Banking
614 (5.166 %)Financial Institution
75 (1.845 %)Law
75 (1.845 %)Retail
84 (1.476 %)Back Office
93 (1.107 %)Legal
93 (1.107 %)Construction
93 (1.107 %)Military
102 (0.738 %)Pensions
102 (0.738 %)Health
102 (0.738 %)Manufacturing
111 (0.369 %)Retail Banking
111 (0.369 %)Multimedia
City of London IT Job Market, Job TitlesJob Titles
167 (24.72 %)Analyst
222 (8.118 %)Team Leader
321 (7.749 %)Consultant
420 (7.380 %)Service Manager
519 (7.011 %)Senior Analyst
618 (6.642 %)Applications Support
618 (6.642 %)Change Analyst
717 (6.273 %)Service Analyst
717 (6.273 %)Management Consultant
717 (6.273 %)Service Management Consultant
815 (5.535 %)IT Manager
913 (4.797 %)Project Manager
913 (4.797 %)Support Manager
913 (4.797 %)Product Manager
1011 (4.059 %)Support Team Leader
1011 (4.059 %)Support Specialist
1011 (4.059 %)Principal Consultant
1110 (3.690 %)Technical Manager
1110 (3.690 %)Applications Specialist
1110 (3.690 %)Support Analyst
City of London IT Job Market, MiscellaneousMiscellaneous
110 (3.690 %)Mainframe
28 (2.952 %)Management Information System
28 (2.952 %)Blackberry
36 (2.214 %)Fixed Income
36 (2.214 %)CMDB
44 (1.476 %)Derivative
53 (1.107 %)Statistics
53 (1.107 %)Equities
62 (0.738 %)PKI
62 (0.738 %)EMC Centera
62 (0.738 %)Computer Science
71 (0.369 %)Dutch Language
71 (0.369 %)French Language
71 (0.369 %)German Language
71 (0.369 %)Spanish Language
71 (0.369 %)Data Protection Act
71 (0.369 %)Equity Derivative
71 (0.369 %)Grid Computing
71 (0.369 %)Clustering
71 (0.369 %)IVR
City of London IT Job Market, Operating SystemsOperating Systems
147 (17.34 %)Windows
219 (7.011 %)UNIX
313 (4.797 %)Windows NT
412 (4.428 %)Linux
511 (4.059 %)Windows XP
69 (3.321 %)Windows 2000
78 (2.952 %)Windows Server 2003
87 (2.583 %)Solaris
91 (0.369 %)Mac OS X
City of London IT Job Market, Processes & MethodologiesProcesses & Methodologies
1181 (66.79 %)ITIL
247 (17.34 %)Project Management
336 (13.28 %)Service Delivery
432 (11.81 %)Change Management
531 (11.44 %)PRINCE2
626 (9.594 %)Configuration Management
626 (9.594 %)ITSM
718 (6.642 %)Incident Management
718 (6.642 %)Problem Management
817 (6.273 %)Release Management
915 (5.535 %)Risk Management
1012 (4.428 %)BCP
1012 (4.428 %)Disaster Recovery
1110 (3.690 %)Investment Management
129 (3.321 %)Business Continuity
138 (2.952 %)Asset Management
147 (2.583 %)Content Management
154 (1.476 %)CRM
154 (1.476 %)Time Management
163 (1.107 %)Performance Management
City of London IT Job Market, Programming LanguagesProgramming Languages
129 (10.70 %)SQL
220 (7.380 %)Java
39 (3.321 %)C#
47 (2.583 %)VB
47 (2.583 %)PL/SQL
55 (1.845 %)Perl
62 (0.738 %)C
71 (0.369 %)Shell Script
City of London IT Job Market, QualificationsQualifications
149 (18.08 %)ITIL Certification
217 (6.273 %)Degree
37 (2.583 %)Microsoft Certification
46 (2.214 %)MCSE
55 (1.845 %)ISEB
64 (1.476 %)MCP
73 (1.107 %)Cisco Certification
73 (1.107 %)CCNA
82 (0.738 %)PRINCE2 Certification
82 (0.738 %)HND
82 (0.738 %)MCSA
91 (0.369 %)MOS
City of London IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
124 (8.856 %)SLA
212 (4.428 %)COBIT
39 (3.321 %)QA
41 (0.369 %)ISO/IEC 20000
City of London IT Job Market, System SoftwareSystem Software
136 (13.28 %)Active Directory
26 (2.214 %)AquaLogic
34 (1.476 %)Terminal Services
41 (0.369 %)NetBackup
41 (0.369 %)Backup Exec
41 (0.369 %)VMware Infrastructure
City of London IT Job Market, Systems ManagementSystems Management
14 (1.476 %)WSUS
22 (0.738 %)Netcool/Proviso
22 (0.738 %)Netcool
22 (0.738 %)Netcool/OMNIbus
22 (0.738 %)Nagios
22 (0.738 %)OpenView
22 (0.738 %)Tivoli
22 (0.738 %)MOM
31 (0.369 %)Systems Management Server (SMS)
City of London IT Job Market, VendorsVendors
129 (10.70 %)Microsoft
223 (8.487 %)Remedy
322 (8.118 %)Oracle
417 (6.273 %)Cisco
515 (5.535 %)Lotus
611 (4.059 %)Citrix
710 (3.690 %)Sun
88 (2.952 %)Reuters
88 (2.952 %)Bloomberg
96 (2.214 %)IBM
96 (2.214 %)BEA
105 (1.845 %)Nortel
105 (1.845 %)Altiris
114 (1.476 %)Symantec
114 (1.476 %)CheckPoint
114 (1.476 %)Red Hat
114 (1.476 %)Alcatel
123 (1.107 %)Interwoven
123 (1.107 %)HP
123 (1.107 %)Peregrine
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