The table below looks at the statistics for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 113 141 141
Rank change year-on-year
+28 0
Permanent jobs citing Service Management 262 215 243
As % of all permanent IT jobs located in the City of London 2.31% 1.81% 1.90%
As % of the Processes & Methodologies category 2.83% 2.20% 2.35%
Number of salaries quoted 212 183 211
Average salary £55,000 £49,000 £55,000
Average salary % change year-on-year
+12.24% -10.90%
90% offered a salary of more than £39,500 £30,750 £32,500
10% offered a salary of more than £75,000 £79,500 £72,500
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9267 9755 10330
As % of all permanent IT jobs located in the City of London 81.56% 82.09% 80.93%
Number of salaries quoted 7758 8497 9420
Average salary £55,000 £57,000 £55,000
Average salary % change year-on-year
-3.50% +3.63%
90% offered a salary of more than £38,500 £37,500 £35,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,750 £40,000
% change year-on-year
+1.79% +4.37%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 29 September 2014.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 29 September 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 375 (70.89%) ITIL
2 258 (48.77%) Finance
3 129 (24.39%) Service Delivery
4 124 (23.44%) Project Management
5 123 (23.25%) Windows
6 114 (21.55%) ITSM
7 92 (17.39%) Microsoft
8 82 (15.50%) Change Management
9 77 (14.56%) Active Directory
10 75 (14.18%) Banking
11 74 (13.99%) PRINCE2
12 72 (13.61%) SQL
13 68 (12.85%) Incident Management
14 66 (12.48%) Degree
15 65 (12.29%) Stakeholder Management
16 61 (11.53%) Analytical Skills
17 57 (10.78%) Continuous Improvement
18 55 (10.40%) SLA
19 54 (10.21%) Linux
19 54 (10.21%) ITIL V3
20 53 (10.02%) UNIX
21 51 (9.64%) MS Office
22 48 (9.07%) MS Excel
23 45 (8.51%) Citrix
24 44 (8.32%) Telecoms
24 44 (8.32%) Agile Software Development
25 40 (7.56%) ISEB
25 40 (7.56%) Oracle
26 39 (7.37%) Change Control
27 36 (6.81%) Legal

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 29 September 2014, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 29 (5.48%) SharePoint
2 19 (3.59%) IIS
3 17 (3.21%) MS Exchange
4 11 (2.08%) WebSphere
5 9 (1.70%) Lync
6 7 (1.32%) BizTalk Server
6 7 (1.32%) Tomcat
6 7 (1.32%) WebSphere Process Server
7 6 (1.13%) Blackberry Enterprise Server
8 5 (0.95%) Exchange Server 2010
9 3 (0.57%) WebLogic
9 3 (0.57%) IBM Notes
10 2 (0.38%) Office Communications Server
10 2 (0.38%) SharePoint 2013
11 1 (0.19%) SharePoint 2010
11 1 (0.19%) GemFire
11 1 (0.19%) MS Project Server
11 1 (0.19%) WorkSite
11 1 (0.19%) Exchange Server 2007
11 1 (0.19%) SAS
Applications
1 51 (9.64%) MS Office
2 48 (9.07%) MS Excel
3 18 (3.40%) MS PowerPoint
4 9 (1.70%) InfoPath
5 8 (1.51%) MS Visio
6 6 (1.13%) MS Project
7 3 (0.57%) Spreadsheet
Business Applications
1 10 (1.89%) Remedy ITSM
2 4 (0.76%) Oracle General Ledger
2 4 (0.76%) Dynamics CRM
3 3 (0.57%) Oracle EBS
4 2 (0.38%) assyst
5 1 (0.19%) Agresso
5 1 (0.19%) SAP Oil and Gas
5 1 (0.19%) Oracle Subledger Accounting
5 1 (0.19%) Cerner Millennium
Cloud Services
1 10 (1.89%) SaaS
2 2 (0.38%) PaaS
2 2 (0.38%) IaaS
3 1 (0.19%) Amazon S3
3 1 (0.19%) Amazon AWS
Communications & Networking
1 29 (5.48%) LDAP
1 29 (5.48%) SAN
2 20 (3.78%) LAN
3 17 (3.21%) Internet
3 17 (3.21%) Firewall
4 12 (2.27%) WAN
4 12 (2.27%) DNS
5 9 (1.70%) VPN
6 8 (1.51%) SMTP
7 7 (1.32%) HTTP
7 7 (1.32%) SSL
7 7 (1.32%) Wireshark
8 6 (1.13%) Intranet
8 6 (1.13%) OSPF
8 6 (1.13%) BGP
8 6 (1.13%) VoIP
9 5 (0.95%) Network Security
10 4 (0.76%) Wireless
10 4 (0.76%) F5 BIG-IP LTM
10 4 (0.76%) TCP/IP
Database & Business Intelligence
1 30 (5.67%) SQL Server
2 16 (3.02%) Oracle Database
3 10 (1.89%) Data Warehouse
4 7 (1.32%) SQL Server Integration Services
5 6 (1.13%) SQL Server Reporting Services
5 6 (1.13%) Data Mining
6 5 (0.95%) QlikView
7 4 (0.76%) MySQL
7 4 (0.76%) MS Access
8 2 (0.38%) Oracle Database 11g
8 2 (0.38%) BusinessObjects XI
8 2 (0.38%) BusinessObjects Web Intelligence
9 1 (0.19%) SQL Server Analysis Services
9 1 (0.19%) Oracle BI EE
9 1 (0.19%) SQL Server 2008
9 1 (0.19%) CouchDB
9 1 (0.19%) MongoDB
9 1 (0.19%) NoSQL
9 1 (0.19%) Oracle Exadata
9 1 (0.19%) Redis
Development Applications
1 12 (2.27%) JIRA
2 10 (1.89%) Subversion
2 10 (1.89%) Jenkins
3 9 (1.70%) Artifactory
4 2 (0.38%) MSI
5 1 (0.19%) Git (software)
5 1 (0.19%) PHPUnit
5 1 (0.19%) Cucumber
5 1 (0.19%) Behat
General
1 258 (48.77%) Finance
2 75 (14.18%) Banking
3 44 (8.32%) Telecoms
4 36 (6.81%) Legal
5 25 (4.73%) Publishing
5 25 (4.73%) Law
6 16 (3.02%) Financial Institution
7 13 (2.46%) Retail
8 10 (1.89%) Marketing
9 7 (1.32%) French Language
9 7 (1.32%) Pharmaceutical
10 6 (1.13%) Spanish Language
11 5 (0.95%) Manufacturing
11 5 (0.95%) Advertising
12 4 (0.76%) Games
12 4 (0.76%) Billing
12 4 (0.76%) International Banking
12 4 (0.76%) General Ledger
13 3 (0.57%) Corporate Banking
13 3 (0.57%) German Language
Job Titles
1 113 (21.36%) Analyst
2 104 (19.66%) Service Manager
3 49 (9.26%) Delivery Manager
4 47 (8.88%) Services Delivery Manager
5 42 (7.94%) Applications Support
5 42 (7.94%) Support Analyst
6 37 (6.99%) Consultant
7 33 (6.24%) Service Analyst
8 27 (5.10%) Project Manager
9 24 (4.54%) Applications Support Analyst
10 23 (4.35%) Architect
11 16 (3.02%) Programme Manager
12 15 (2.84%) Infrastructure Analyst
12 15 (2.84%) Infrastructure Support Analyst
13 14 (2.65%) Coordinator
13 14 (2.65%) IT Services Manager
14 13 (2.46%) Release Coordinator
14 13 (2.46%) Service Desk Manager
15 12 (2.27%) Team Leader
16 10 (1.89%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 29 (5.48%) Web Services
2 20 (3.78%) .NET
3 16 (3.02%) HTML
4 9 (1.70%) CSS
5 8 (1.51%) XML
5 8 (1.51%) Middleware
6 5 (0.95%) WebSphere MQ
7 4 (0.76%) Java EE
8 3 (0.57%) ASP.NET
9 2 (0.38%) CGI
10 1 (0.19%) WSDL
10 1 (0.19%) Hibernate
10 1 (0.19%) Spring
10 1 (0.19%) COM
10 1 (0.19%) ADO.NET
10 1 (0.19%) JSP
10 1 (0.19%) SOAP
10 1 (0.19%) Struts
10 1 (0.19%) JSON
10 1 (0.19%) Software Packaging
Miscellaneous
1 61 (11.53%) Analytical Skills
2 25 (4.73%) Management Information System
2 25 (4.73%) Computer Science
3 15 (2.84%) Clustering
4 13 (2.46%) SWIFT
5 10 (1.89%) Statistics
6 9 (1.70%) Client/Server
6 9 (1.70%) Blackberry
7 8 (1.51%) Foreign Exchange (FX)
8 7 (1.32%) PMI
8 7 (1.32%) Economics
8 7 (1.32%) CMDB
9 6 (1.13%) Fat Client
9 6 (1.13%) Video Conferencing
9 6 (1.13%) Thin Client
10 5 (0.95%) E-Learning
10 5 (0.95%) Reference Data
10 5 (0.95%) Visualisation
10 5 (0.95%) Open Source
11 4 (0.76%) STB
Operating Systems
1 123 (23.25%) Windows
2 54 (10.21%) Linux
3 53 (10.02%) UNIX
4 27 (5.10%) Windows Server 2008
5 18 (3.40%) Windows 7
6 17 (3.21%) Solaris
7 14 (2.65%) Red Hat Enterprise Linux
8 6 (1.13%) AIX
9 4 (0.76%) Windows 8
10 3 (0.57%) Windows XP
10 3 (0.57%) Windows Server 2003
11 2 (0.38%) CentOS
12 1 (0.19%) Mac OS
12 1 (0.19%) Apple iOS
12 1 (0.19%) Debian
12 1 (0.19%) Ubuntu
12 1 (0.19%) Android
Processes & Methodologies
1 375 (70.89%) ITIL
2 129 (24.39%) Service Delivery
3 124 (23.44%) Project Management
4 114 (21.55%) ITSM
5 82 (15.50%) Change Management
6 74 (13.99%) PRINCE2
7 68 (12.85%) Incident Management
8 65 (12.29%) Stakeholder Management
9 57 (10.78%) Continuous Improvement
10 54 (10.21%) ITIL V3
11 44 (8.32%) Agile Software Development
12 39 (7.37%) Change Control
13 36 (6.81%) Problem Management
14 31 (5.86%) Root Cause Analysis
15 30 (5.67%) Configuration Management
16 28 (5.29%) Release Management
17 27 (5.10%) Risk Management
17 27 (5.10%) Business Analysis
18 26 (4.91%) Information Management
19 24 (4.54%) CRM
Programming Languages
1 72 (13.61%) SQL
2 28 (5.29%) Java
3 20 (3.78%) Perl
4 17 (3.21%) JavaScript
5 10 (1.89%) C
5 10 (1.89%) VBA
6 9 (1.70%) VBScript
7 7 (1.32%) VB
8 6 (1.13%) PL/SQL
9 4 (0.76%) PowerShell
10 3 (0.57%) Python
10 3 (0.57%) C#
11 1 (0.19%) PHP
11 1 (0.19%) T-SQL
Qualifications
1 66 (12.48%) Degree
2 40 (7.56%) ISEB
3 28 (5.29%) Microsoft Certification
3 28 (5.29%) ITIL Certification
4 27 (5.10%) Security Cleared
5 20 (3.78%) SC Cleared
6 17 (3.21%) MCSE
7 13 (2.46%) CISSP
8 11 (2.08%) Cisco Certification
8 11 (2.08%) MCSA
8 11 (2.08%) PRINCE2 Certification
9 10 (1.89%) MCP
9 10 (1.89%) PMI Certification
10 8 (1.51%) CCIE
10 8 (1.51%) GIAC
11 7 (1.32%) GCIH
11 7 (1.32%) CCNP
12 6 (1.13%) DV Cleared
13 5 (0.95%) ITIL Foundation Certificate
13 5 (0.95%) CCNA
Quality Assurance & Compliance
1 55 (10.40%) SLA
2 31 (5.86%) ISO 9001
3 30 (5.67%) ISO/IEC 27001
4 13 (2.46%) COBIT
5 12 (2.27%) QA
6 9 (1.70%) Sarbanes-Oxley
7 7 (1.32%) PCI DSS
8 1 (0.19%) Basel III
8 1 (0.19%) Solvency II
8 1 (0.19%) GPG13
8 1 (0.19%) Basel II
System Software
1 77 (14.56%) Active Directory
2 21 (3.97%) VMware Infrastructure
3 14 (2.65%) XenDesktop
3 14 (2.65%) vSphere
4 12 (2.27%) XenApp
5 6 (1.13%) Hyper-V
5 6 (1.13%) Snort
5 6 (1.13%) NFS
6 2 (0.38%) SRDF
6 2 (0.38%) EMC RecoverPoint
6 2 (0.38%) VMware Server
7 1 (0.19%) VMware ESX
7 1 (0.19%) Microsoft App-V
7 1 (0.19%) XenServer
Systems Management
1 16 (3.02%) Tivoli
2 13 (2.46%) HP Quality Center
3 11 (2.08%) Tivoli Monitoring
4 3 (0.57%) SCOM
5 2 (0.38%) Cisco UCCE
5 2 (0.38%) MAILsweeper
5 2 (0.38%) Backup Exec
5 2 (0.38%) EMC NetWorker
5 2 (0.38%) Cisco CUCM
5 2 (0.38%) HP SiteScope
6 1 (0.19%) SCDPM
6 1 (0.19%) SCOrch
6 1 (0.19%) Capistrano
6 1 (0.19%) SCCM
6 1 (0.19%) Control-M
Vendors
1 92 (17.39%) Microsoft
2 45 (8.51%) Citrix
3 40 (7.56%) Oracle
4 29 (5.48%) VMware
5 23 (4.35%) ServiceNow
5 23 (4.35%) Remedy
6 18 (3.40%) Cisco
7 15 (2.84%) Red Hat
8 13 (2.46%) HP
8 13 (2.46%) EMC
9 12 (2.27%) NetApp
10 10 (1.89%) Symantec
11 9 (1.70%) Apple
11 9 (1.70%) Hyperion
12 8 (1.51%) IBM
12 8 (1.51%) ArcSight
13 7 (1.32%) LogLogic
13 7 (1.32%) Q1 Labs
13 7 (1.32%) McAfee
14 6 (1.13%) Salesforce.com
City, London
Deerfoot IT Resources Ltd
Salary: £50000 per annum + bonus + benefits
Posted: 19 hours ago
City, London
Anderson Lamb
Salary: From £35,000 to £45,000 per annum plus £10k bonus etc.
Posted: 21 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £100000 per annum
Posted: 23 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: 23 hours ago
City, London
World Pay
Salary: Competitive
Posted: 2 days ago
City of London
Computer Futures
Salary: £50000 - £60000 per annum + competitive
Posted: 3 days ago
City, London
Annapurna
Salary: £50000 - £65000 per annum + Bonus + Benefits
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £95000 - £105000 per annum + bonus, benefits
Posted: 5 days ago
City, London
Talent International
Salary: £45000.00 - £55000 per annum + Health, Pension
Posted: 6 days ago
City of London
Greywood Associates Limited
Salary: £45000 - £50000 per annum + bens
Posted: 10 days ago
City of London
Hays IT - Uk Posting account
Salary: £45000.00 - £60000.00 per annum
Posted: 10 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: Competitive
Posted: 13 days ago
City of London
Capita - ITIN
Salary: £27000.00 - £32000.00 per annum + Bens
Posted: 14 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £65500 - £75000 per annum + benefits
Posted: 19 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £65500 - £75000 per annum + attractive benefits
Posted: 19 days ago
City, London
Atos
Salary: Competitive Salary + Benefits
Posted: 19 days ago
City of London
DP Connect
Salary: £55000 - £65000 per annum + Excellent benefits, inc pension + more
Posted: 20 days ago
City, London
HSBC
Salary: Competitive
Posted: 24 days ago
City of London
Energize Recruitment Solutions Ltd
Salary: £50000 - £75000 per annum
Posted: 24 days ago
City of London
Deerfoot IT
Salary: £50000 - £60000 per annum
Posted: 26 days ago