The table below looks at the statistics for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 83 122 145
Rank change year-on-year
+39 +23
Permanent jobs citing Service Management 300 286 216
As % of all permanent IT jobs located in the City of London 2.99% 2.26% 1.84%
As % of the Processes & Methodologies category 3.49% 2.73% 2.26%
Number of salaries quoted 236 241 185
Average salary £55,000 £52,500 £60,000
Average salary % change year-on-year
+4.76% -12.50%
90% offered a salary of more than £36,250 £34,500 £35,000
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London average salary £45,000 £47,500 £42,500
% change year-on-year
-5.26% +11.76%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
8585 10464 9545
As % of all permanent IT jobs located in the City of London 85.53% 82.83% 81.27%
Number of salaries quoted 7277 8749 8219
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £39,000 £37,500 £37,500
10% offered a salary of more than £80,100 £80,000 £80,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 22 May 2015.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 22 May 2015, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 414 (70.65%) ITIL
2 251 (42.83%) Finance
3 183 (31.23%) Microsoft
4 178 (30.38%) Windows
5 175 (29.86%) Service Delivery
6 136 (23.21%) Active Directory
7 117 (19.97%) ITSM
8 115 (19.62%) Banking
9 110 (18.77%) Degree
10 89 (15.19%) Project Management
11 82 (13.99%) SQL
12 81 (13.82%) PRINCE2
12 81 (13.82%) MS Office
13 73 (12.46%) Microsoft Certification
14 72 (12.29%) Stakeholder Management
15 67 (11.43%) MCSE
16 65 (11.09%) SLA
16 65 (11.09%) Windows 7
17 64 (10.92%) ServiceNow
17 64 (10.92%) Business Continuity
18 62 (10.58%) Citrix
18 62 (10.58%) Analytical Skills
19 60 (10.24%) Blackberry
19 60 (10.24%) Investment Banking
20 59 (10.07%) Front Office
21 58 (9.90%) Linux
21 58 (9.90%) Business Continuity Management
22 57 (9.73%) Cisco
22 57 (9.73%) Management Information System
23 54 (9.22%) Change Management

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 22 May 2015, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 48 (8.19%) SharePoint
2 37 (6.31%) MS Exchange
3 12 (2.05%) Documentum
4 10 (1.71%) Exchange Server 2010
5 8 (1.37%) Blackberry Enterprise Server
6 7 (1.19%) IIS
7 5 (0.85%) Exchange Server 2007
8 4 (0.68%) Lync
8 4 (0.68%) Elasticsearch
9 3 (0.51%) GlassFish
9 3 (0.51%) WebSphere
10 2 (0.34%) Exchange Server 2013
10 2 (0.34%) CMS
10 2 (0.34%) Apache
10 2 (0.34%) IBM Notes
11 1 (0.17%) BizTalk Server
11 1 (0.17%) WebSphere Application Server
11 1 (0.17%) JBoss
11 1 (0.17%) SharePoint Server
11 1 (0.17%) Exchange Server 2003
Applications
1 81 (13.82%) MS Office
2 41 (7.00%) MS Excel
3 17 (2.90%) MS PowerPoint
4 16 (2.73%) MS Project
5 13 (2.22%) InfoPath
6 11 (1.88%) MS Visio
7 1 (0.17%) Spreadsheet
Business Applications
1 15 (2.56%) Remedy ITSM
2 6 (1.02%) SAP CO
2 6 (1.02%) SAP FI/CO
2 6 (1.02%) SAP FI
3 4 (0.68%) SAP APO
4 2 (0.34%) SAP BPC
4 2 (0.34%) Oracle Financials
4 2 (0.34%) PeopleSoft Financials
4 2 (0.34%) CODA-Financials
5 1 (0.17%) SAP SM
5 1 (0.17%) Retail-J
5 1 (0.17%) SAP CCM
5 1 (0.17%) SAP ERP
Cloud Services
1 6 (1.02%) Office 365
1 6 (1.02%) SaaS
2 5 (0.85%) Amazon AWS
3 4 (0.68%) Cloud Computing
4 3 (0.51%) Mimecast
5 2 (0.34%) PaaS
5 2 (0.34%) Microsoft Azure
5 2 (0.34%) IaaS
6 1 (0.17%) AWS CloudFormation
Communications & Networking
1 42 (7.17%) Firewall
2 38 (6.48%) LAN
3 30 (5.12%) Internet
4 25 (4.27%) DNS
5 24 (4.10%) MPLS
6 23 (3.92%) TCP/IP
7 19 (3.24%) VPN
8 18 (3.07%) WAN
9 17 (2.90%) VoIP
9 17 (2.90%) Network Security
10 16 (2.73%) SAN
11 14 (2.39%) SMTP
12 13 (2.22%) Wireless
12 13 (2.22%) BGP
13 12 (2.05%) Intranet
14 11 (1.88%) OSPF
14 11 (1.88%) Cisco Nexus
15 9 (1.54%) IP Telephony
16 8 (1.37%) VLAN
17 7 (1.19%) Broadband
Database & Business Intelligence
1 45 (7.68%) SQL Server
2 22 (3.75%) MySQL
3 12 (2.05%) Oracle Database
3 12 (2.05%) EDRMS
4 9 (1.54%) Relational Database
5 6 (1.02%) Oracle Database 12c
5 6 (1.02%) Data Warehouse
6 5 (0.85%) SQL Server Integration Services
7 4 (0.68%) MongoDB
7 4 (0.68%) Oracle Reports
7 4 (0.68%) SAP BW
7 4 (0.68%) SQLPlus
8 3 (0.51%) DataStage
8 3 (0.51%) BusinessObjects
8 3 (0.51%) VLDB
8 3 (0.51%) SQL Server Reporting Services
8 3 (0.51%) Oracle Database 11g
8 3 (0.51%) SQL Server 2008
8 3 (0.51%) Apache Cassandra
9 2 (0.34%) Big Data
Development Applications
1 14 (2.39%) Subversion
2 12 (2.05%) Jenkins
3 11 (1.88%) JIRA
4 10 (1.71%) Artifactory
5 4 (0.68%) Git (software)
6 3 (0.51%) Selenium
6 3 (0.51%) WebDriver
7 2 (0.34%) Behat
7 2 (0.34%) PHPUnit
7 2 (0.34%) Gradle
7 2 (0.34%) Maven
7 2 (0.34%) VSS/SourceSafe
8 1 (0.17%) LoadRunner
General
1 251 (42.83%) Finance
2 115 (19.62%) Banking
3 60 (10.24%) Investment Banking
4 59 (10.07%) Front Office
5 51 (8.70%) Financial Institution
6 36 (6.14%) Retail
7 34 (5.80%) Legal
8 32 (5.46%) Telecoms
9 28 (4.78%) Law
10 27 (4.61%) Advertising
11 8 (1.37%) Back Office
12 7 (1.19%) Marketing
13 4 (0.68%) Corporate Banking
14 3 (0.51%) Publishing
14 3 (0.51%) Billing
15 2 (0.34%) French Language
15 2 (0.34%) International Banking
15 2 (0.34%) Retail Banking
16 1 (0.17%) Manufacturing
16 1 (0.17%) Local Government
Job Titles
1 153 (26.11%) Analyst
2 97 (16.55%) Support Analyst
3 90 (15.36%) Service Manager
4 51 (8.70%) Desktop Support
4 51 (8.70%) Desktop Support Analyst
4 51 (8.70%) Desktop Analyst
5 32 (5.46%) Programme Manager
5 32 (5.46%) Delivery Manager
5 32 (5.46%) Services Delivery Manager
6 28 (4.78%) Project Manager
6 28 (4.78%) Trade Floor Support Analyst
7 27 (4.61%) Applications Support
7 27 (4.61%) Test Manager
7 27 (4.61%) Architect
8 25 (4.27%) Programme Test Manager
8 25 (4.27%) Consultant
9 23 (3.92%) Business Analyst
10 21 (3.58%) Network Engineer
11 19 (3.24%) Service Analyst
12 17 (2.90%) Developer
Libraries, Frameworks & Software Standards
1 26 (4.44%) .NET
2 10 (1.71%) ASP.NET
3 9 (1.54%) Middleware
3 9 (1.54%) ActiveX
4 8 (1.37%) OpenMP
5 7 (1.19%) Web Services
6 6 (1.02%) LAMP
7 4 (0.68%) SAP Business Workflow
7 4 (0.68%) Web Dynpro
8 3 (0.51%) XML
8 3 (0.51%) Gherkin
9 2 (0.34%) AngularJS
9 2 (0.34%) Application Packaging
9 2 (0.34%) SOAP
9 2 (0.34%) HTML
10 1 (0.17%) SAML
10 1 (0.17%) CSS
10 1 (0.17%) EDI
10 1 (0.17%) jQuery
10 1 (0.17%) MDX
Miscellaneous
1 62 (10.58%) Analytical Skills
2 60 (10.24%) Blackberry
3 57 (9.73%) Management Information System
4 25 (4.27%) Fat Client
4 25 (4.27%) Thin Client
5 22 (3.75%) Computer Science
6 12 (2.05%) Web 2.0
7 11 (1.88%) Foreign Exchange (FX)
7 11 (1.88%) Online Banking
8 9 (1.54%) Equities
9 8 (1.37%) Grid Computing
9 8 (1.37%) Mathematics
10 6 (1.02%) Open Source
10 6 (1.02%) Video Conferencing
10 6 (1.02%) iPhone
10 6 (1.02%) User Experience
10 6 (1.02%) Clustering
10 6 (1.02%) Fixed Income
10 6 (1.02%) BBC
10 6 (1.02%) Client/Server
Operating Systems
1 178 (30.38%) Windows
2 65 (11.09%) Windows 7
3 58 (9.90%) Linux
4 41 (7.00%) UNIX
5 12 (2.05%) Windows Server 2008
5 12 (2.05%) Solaris
6 11 (1.88%) Android
7 10 (1.71%) Red Hat Enterprise Linux
8 8 (1.37%) Windows 8
8 8 (1.37%) Windows XP
8 8 (1.37%) Windows Server 2003
9 7 (1.19%) Apple iOS
10 6 (1.02%) Windows Server 2012
10 6 (1.02%) Windows Mobile
11 5 (0.85%) Debian
12 3 (0.51%) Ubuntu
12 3 (0.51%) CentOS
13 1 (0.17%) zOS
13 1 (0.17%) Mac OS X
13 1 (0.17%) AIX
Processes & Methodologies
1 414 (70.65%) ITIL
2 175 (29.86%) Service Delivery
3 117 (19.97%) ITSM
4 89 (15.19%) Project Management
5 81 (13.82%) PRINCE2
6 72 (12.29%) Stakeholder Management
7 64 (10.92%) Business Continuity
8 58 (9.90%) Business Continuity Management
9 54 (9.22%) Change Management
10 50 (8.53%) Incident Management
11 48 (8.19%) Problem Management
12 46 (7.85%) Continuous Improvement
13 41 (7.00%) Configuration Management
14 39 (6.66%) User Acceptance Testing
15 38 (6.48%) Business Analysis
16 37 (6.31%) Agile Software Development
17 29 (4.95%) Information Security
18 28 (4.78%) Release Management
18 28 (4.78%) ITIL V3
19 26 (4.44%) Software Testing
Programming Languages
1 82 (13.99%) SQL
2 27 (4.61%) Java
3 13 (2.22%) VBScript
4 12 (2.05%) PL/SQL
4 12 (2.05%) VBA
5 10 (1.71%) VB
5 10 (1.71%) Perl
6 9 (1.54%) C
6 9 (1.54%) C#
7 8 (1.37%) C++
7 8 (1.37%) JavaScript
7 8 (1.37%) Fortran
8 7 (1.19%) PHP
8 7 (1.19%) Python
9 6 (1.02%) PowerShell
10 5 (0.85%) Shell Script
10 5 (0.85%) Bash Shell
11 4 (0.68%) ABAP
11 4 (0.68%) SAPscript
12 3 (0.51%) T-SQL
Qualifications
1 110 (18.77%) Degree
2 73 (12.46%) Microsoft Certification
3 67 (11.43%) MCSE
4 53 (9.04%) MCP
5 50 (8.53%) ISEB
6 28 (4.78%) ISTQB
7 26 (4.44%) Cisco Certification
8 25 (4.27%) Security Cleared
9 22 (3.75%) ITIL Certification
10 15 (2.56%) CCNA
11 13 (2.22%) CISSP
12 12 (2.05%) PMI Certification
13 11 (1.88%) ITIL Foundation Certificate
14 10 (1.71%) CISM
15 9 (1.54%) MCSA
16 8 (1.37%) SC Cleared
16 8 (1.37%) CCNP
17 7 (1.19%) CCIE
18 6 (1.02%) VMware Certified Professional (VCP)
18 6 (1.02%) PMP
Quality Assurance & Compliance
1 65 (11.09%) SLA
2 32 (5.46%) QA
3 25 (4.27%) COBIT
4 20 (3.41%) ISO/IEC 27001
5 7 (1.19%) PCI DSS
6 5 (0.85%) Sarbanes-Oxley
6 5 (0.85%) ISO 9001
7 4 (0.68%) Solvency II
8 2 (0.34%) Basel III
System Software
1 136 (23.21%) Active Directory
2 36 (6.14%) XenDesktop
3 33 (5.63%) VMware Infrastructure
4 9 (1.54%) Microsoft App-V
4 9 (1.54%) vCloud
5 6 (1.02%) Hyper-V
6 4 (0.68%) XenApp
6 4 (0.68%) VMware ESX
7 3 (0.51%) Terminal Services
7 3 (0.51%) Squid
7 3 (0.51%) vSphere
8 2 (0.34%) Docker
9 1 (0.17%) NFS
9 1 (0.17%) VMware Workstation
9 1 (0.17%) Snort
Systems Management
1 23 (3.92%) SCCM
2 13 (2.22%) AirWatch
2 13 (2.22%) HP Quality Center
3 12 (2.05%) Tivoli
4 5 (0.85%) HP Operations Orchestration
5 3 (0.51%) Tivoli Monitoring
5 3 (0.51%) Netcool
5 3 (0.51%) Netcool/OMNIbus
5 3 (0.51%) SCOM
5 3 (0.51%) Netcool/Webtop
5 3 (0.51%) Ansible
5 3 (0.51%) Opscode Chef
5 3 (0.51%) Puppet
6 2 (0.34%) Ganglia
6 2 (0.34%) Symantec Enterprise Vault
6 2 (0.34%) Graphite
6 2 (0.34%) WSUS
6 2 (0.34%) CiscoWorks
6 2 (0.34%) Unicenter
6 2 (0.34%) Nagios
Vendors
1 183 (31.23%) Microsoft
2 64 (10.92%) ServiceNow
3 62 (10.58%) Citrix
4 57 (9.73%) Cisco
5 47 (8.02%) VMware
6 36 (6.14%) Oracle
7 27 (4.61%) SAP
8 21 (3.58%) HP
9 18 (3.07%) Remedy
10 16 (2.73%) Juniper
11 15 (2.56%) Red Hat
12 11 (1.88%) BMC
13 8 (1.37%) Avaya
14 7 (1.19%) McAfee
14 7 (1.19%) IBM
14 7 (1.19%) EMC
14 7 (1.19%) Business Objects
14 7 (1.19%) F5
15 6 (1.02%) MobileIron
15 6 (1.02%) Cognos
City, London
Lloyds Banking Group
Salary: £49070 - £70100 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: Competitive
Posted: Yesterday
City, London
TEKsystems
Salary: £40000 - £45000 per annum
Posted: Yesterday
City, London
Networking People
Posted: Yesterday
City, London
People Source Consulting
Salary: £60000 - £80000 per annum + Bonus+Benefits
Posted: Yesterday
City, London
Salt
Salary: £50000 - £55000 per annum + Bonus, Pension, Package
Posted: 2 days ago
City, London
The People Network
Salary: £110000 per annum
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £70000 - £80000 per annum + Bonus and Benefits Package
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 3 days ago
City, London
Eutopia Solutions Ltd
Salary: £40000.00 - £55000.00 per annum + generous benefits
Posted: 3 days ago
City, London
LA International
Salary: £60000 - £70000 per annum
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Salary: £55000 - £65000 per annum + benefits
Posted: 4 days ago
City, London
JM
Salary: £100000 - £120000 per annum + Bonus + Benefits
Posted: 4 days ago
City, London
LA International
Salary: £28000 - £38000 per annum
Posted: 4 days ago
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £74000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: 4 days ago
City, London
Goldman Sachs
Posted: 17 days ago
City, London
Capgemini
Salary: competitive + excellent benefits
Posted: 18 days ago
City, London
Lloyds Banking Group
Posted: 18 days ago