The table below looks at the statistics for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 107 135 138
Rank change year-on-year
+28 +3
Permanent jobs citing Service Management 250 219 216
As % of all permanent IT jobs located in the City of London 2.43% 2.11% 1.99%
As % of the Processes & Methodologies category 2.97% 2.54% 2.47%
Number of salaries quoted 209 190 182
Average salary £55,000 £52,500 £55,000
Average salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £36,598 £32,450 £31,600
10% offered a salary of more than £80,000 £80,000 £72,500
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
8423 8637 8729
As % of all permanent IT jobs located in the City of London 81.82% 83.30% 80.27%
Number of salaries quoted 7271 7329 7823
Average salary £57,500 £57,500 £55,000
Average salary % change year-on-year
- +4.54%
90% offered a salary of more than £39,000 £37,764 £36,000
10% offered a salary of more than £82,500 £77,500 £82,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 30 January 2015.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 30 January 2015, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 345 (66.22%) ITIL
2 219 (42.03%) Finance
3 138 (26.49%) Service Delivery
4 137 (26.30%) Windows
5 134 (25.72%) Microsoft
6 109 (20.92%) ITSM
7 95 (18.23%) Degree
8 85 (16.31%) Project Management
9 83 (15.93%) Active Directory
10 80 (15.36%) Banking
11 69 (13.24%) Change Management
12 68 (13.05%) MS Office
13 66 (12.67%) SQL
14 65 (12.48%) PRINCE2
14 65 (12.48%) SLA
15 58 (11.13%) Linux
15 58 (11.13%) Analytical Skills
16 55 (10.56%) UNIX
16 55 (10.56%) Stakeholder Management
17 50 (9.60%) Configuration Management
18 47 (9.02%) SharePoint
18 47 (9.02%) Continuous Improvement
19 43 (8.25%) ITIL V3
20 41 (7.87%) Microsoft Certification
20 41 (7.87%) Incident Management
21 40 (7.68%) MS Excel
21 40 (7.68%) Telecoms
22 39 (7.49%) Legal
22 39 (7.49%) Citrix
22 39 (7.49%) Windows 7

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 30 January 2015, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 47 (9.02%) SharePoint
2 16 (3.07%) MS Exchange
3 12 (2.30%) IIS
4 8 (1.54%) Apache
5 6 (1.15%) Lync
6 5 (0.96%) Documentum
6 5 (0.96%) Blackberry Enterprise Server
7 4 (0.77%) Exchange Server 2010
8 3 (0.58%) Tomcat
8 3 (0.58%) IBM Notes
8 3 (0.58%) MS Project Server
8 3 (0.58%) WebSphere
9 2 (0.38%) SharePoint 2013
9 2 (0.38%) SharePoint 2010
9 2 (0.38%) JBoss
10 1 (0.19%) BizTalk Server
10 1 (0.19%) CMS
10 1 (0.19%) WebSphere Process Server
10 1 (0.19%) GlassFish
10 1 (0.19%) Exchange Server 2003
Applications
1 68 (13.05%) MS Office
2 40 (7.68%) MS Excel
3 22 (4.22%) InfoPath
4 20 (3.84%) MS PowerPoint
5 12 (2.30%) MS Project
6 11 (2.11%) MS Visio
7 3 (0.58%) Spreadsheet
Business Applications
1 17 (3.26%) Remedy ITSM
2 3 (0.58%) Dynamics CRM
3 1 (0.19%) SAP FI
3 1 (0.19%) SAP MM
3 1 (0.19%) SAP APO
3 1 (0.19%) SAP HR
3 1 (0.19%) SAP FI/CO
3 1 (0.19%) SAP CO
3 1 (0.19%) SAP HCM
3 1 (0.19%) Cerner Millennium
3 1 (0.19%) SAP ERP
3 1 (0.19%) SAP Oil and Gas
3 1 (0.19%) assyst
3 1 (0.19%) SAP BPC
Cloud Services
1 8 (1.54%) SaaS
2 3 (0.58%) Cloud Computing
2 3 (0.58%) Yammer
3 2 (0.38%) IaaS
4 1 (0.19%) Microsoft Azure
4 1 (0.19%) PaaS
Communications & Networking
1 36 (6.91%) Firewall
2 30 (5.76%) LAN
3 23 (4.41%) TCP/IP
4 22 (4.22%) Internet
5 19 (3.65%) MPLS
6 18 (3.45%) SAN
6 18 (3.45%) VPN
6 18 (3.45%) WAN
7 16 (3.07%) DNS
7 16 (3.07%) OSPF
7 16 (3.07%) BGP
8 15 (2.88%) Network Security
9 11 (2.11%) SSL
9 11 (2.11%) EIGRP
10 10 (1.92%) VoIP
11 8 (1.54%) Wireless
12 7 (1.34%) Intranet
12 7 (1.34%) Cisco Nexus
13 5 (0.96%) SMTP
13 5 (0.96%) Cisco ASA
Database & Business Intelligence
1 38 (7.29%) SQL Server
2 10 (1.92%) Data Warehouse
3 9 (1.73%) Relational Database
4 8 (1.54%) Oracle Database
5 7 (1.34%) MySQL
6 5 (0.96%) EDRMS
7 4 (0.77%) SQL Server Integration Services
7 4 (0.77%) Oracle Reports
7 4 (0.77%) VLDB
8 3 (0.58%) SQLPlus
8 3 (0.58%) DataStage
8 3 (0.58%) SQL Server Reporting Services
8 3 (0.58%) SQL Server 2008
9 2 (0.38%) MongoDB
9 2 (0.38%) Data Mining
10 1 (0.19%) Oracle Database 10g
10 1 (0.19%) DB2
10 1 (0.19%) Crystal Reports
10 1 (0.19%) Oracle9i Database
10 1 (0.19%) MS Access
Development Applications
1 21 (4.03%) Jenkins
2 20 (3.84%) JIRA
2 20 (3.84%) Subversion
2 20 (3.84%) Artifactory
3 1 (0.19%) LoadRunner
3 1 (0.19%) Git (software)
3 1 (0.19%) PHPUnit
3 1 (0.19%) Behat
General
1 219 (42.03%) Finance
2 80 (15.36%) Banking
3 40 (7.68%) Telecoms
4 39 (7.49%) Legal
5 28 (5.37%) Retail
6 25 (4.80%) Investment Banking
7 24 (4.61%) Financial Institution
8 22 (4.22%) Front Office
8 22 (4.22%) Law
9 18 (3.45%) Marketing
10 15 (2.88%) Advertising
11 9 (1.73%) Publishing
12 6 (1.15%) Manufacturing
13 4 (0.77%) International Banking
13 4 (0.77%) French Language
13 4 (0.77%) Spanish Language
13 4 (0.77%) Back Office
14 3 (0.58%) Games
14 3 (0.58%) German Language
14 3 (0.58%) Corporate Banking
Job Titles
1 87 (16.70%) Service Manager
1 87 (16.70%) Analyst
2 40 (7.68%) Support Analyst
3 36 (6.91%) Delivery Manager
4 35 (6.72%) Services Delivery Manager
5 34 (6.53%) Project Manager
6 31 (5.95%) Consultant
7 26 (4.99%) Coordinator
8 25 (4.80%) Release Coordinator
9 23 (4.41%) Programme Manager
10 22 (4.22%) Architect
10 22 (4.22%) Senior Manager
11 20 (3.84%) Test Manager
12 19 (3.65%) Desktop Support
12 19 (3.65%) Programme Test Manager
13 18 (3.45%) Desktop Support Analyst
13 18 (3.45%) Desktop Analyst
13 18 (3.45%) Network Engineer
14 16 (3.07%) Service Analyst
15 13 (2.50%) Business Analyst
Libraries, Frameworks & Software Standards
1 8 (1.54%) HTML
1 8 (1.54%) Web Services
2 7 (1.34%) Middleware
3 5 (0.96%) .NET
4 4 (0.77%) XML
4 4 (0.77%) ASP.NET
4 4 (0.77%) CSS
5 2 (0.38%) WSH
6 1 (0.19%) SOAP
6 1 (0.19%) Struts
6 1 (0.19%) Web Dynpro
6 1 (0.19%) SAP Business Workflow
6 1 (0.19%) JSON
6 1 (0.19%) Java EE
6 1 (0.19%) AngularJS
Miscellaneous
1 58 (11.13%) Analytical Skills
2 22 (4.22%) Blackberry
2 22 (4.22%) Management Information System
3 16 (3.07%) Fat Client
3 16 (3.07%) Thin Client
4 15 (2.88%) Computer Science
5 10 (1.92%) Online Banking
6 9 (1.73%) Statistics
7 8 (1.54%) iPad
8 7 (1.34%) Client/Server
8 7 (1.34%) Clustering
8 7 (1.34%) CMDB
9 6 (1.15%) Mobile App
9 6 (1.15%) PMI
10 5 (0.96%) Foreign Exchange (FX)
10 5 (0.96%) Web 2.0
10 5 (0.96%) Open Source
10 5 (0.96%) Performance Metrics
11 4 (0.77%) Mobile Computing
11 4 (0.77%) Hedge funds
Operating Systems
1 137 (26.30%) Windows
2 58 (11.13%) Linux
3 55 (10.56%) UNIX
4 39 (7.49%) Windows 7
5 14 (2.69%) Solaris
6 13 (2.50%) Windows Server 2008
7 9 (1.73%) Windows 8
8 6 (1.15%) Red Hat Enterprise Linux
9 5 (0.96%) Windows XP
10 4 (0.77%) SUSE Linux Enterprise Server
10 4 (0.77%) Windows Server 2012
10 4 (0.77%) CentOS
11 3 (0.58%) Windows Server 2003
12 2 (0.38%) Debian
13 1 (0.19%) Android
13 1 (0.19%) Apple iOS
Processes & Methodologies
1 345 (66.22%) ITIL
2 138 (26.49%) Service Delivery
3 109 (20.92%) ITSM
4 85 (16.31%) Project Management
5 69 (13.24%) Change Management
6 65 (12.48%) PRINCE2
7 55 (10.56%) Stakeholder Management
8 50 (9.60%) Configuration Management
9 47 (9.02%) Continuous Improvement
10 43 (8.25%) ITIL V3
11 41 (7.87%) Incident Management
12 34 (6.53%) Agile Software Development
13 33 (6.33%) Release Management
14 32 (6.14%) Transition Management
15 26 (4.99%) Validation
15 26 (4.99%) Problem Management
16 23 (4.41%) Software Testing
17 22 (4.22%) Business Analysis
18 21 (4.03%) Matrix Management
19 20 (3.84%) User Acceptance Testing
Programming Languages
1 66 (12.67%) SQL
2 22 (4.22%) VBScript
2 22 (4.22%) Perl
3 18 (3.45%) Java
4 13 (2.50%) C
5 10 (1.92%) JavaScript
6 8 (1.54%) Shell Script
6 8 (1.54%) VBA
7 7 (1.34%) VB
8 5 (0.96%) PowerShell
9 4 (0.77%) Python
9 4 (0.77%) PL/SQL
10 3 (0.58%) C#
10 3 (0.58%) Bash Shell
11 2 (0.38%) PHP
11 2 (0.38%) ABAP
12 1 (0.19%) T-SQL
12 1 (0.19%) SAPscript
12 1 (0.19%) PHP5
12 1 (0.19%) Ruby
Qualifications
1 95 (18.23%) Degree
2 41 (7.87%) Microsoft Certification
3 35 (6.72%) Security Cleared
4 34 (6.53%) ISEB
5 32 (6.14%) ITIL Certification
6 27 (5.18%) Cisco Certification
6 27 (5.18%) MCSE
7 23 (4.41%) MCP
8 22 (4.22%) SC Cleared
9 19 (3.65%) ISTQB
10 18 (3.45%) CCNP
11 15 (2.88%) CCNA
12 11 (2.11%) CCIE
13 8 (1.54%) PMI Certification
14 7 (1.34%) MCSA
14 7 (1.34%) ITIL Foundation Certificate
15 4 (0.77%) CISSP
15 4 (0.77%) PRINCE2 Certification
16 3 (0.58%) VMware Certified Professional (VCP)
16 3 (0.58%) Six Sigma Black Belt
Quality Assurance & Compliance
1 65 (12.48%) SLA
2 25 (4.80%) COBIT
3 18 (3.45%) QA
4 17 (3.26%) ISO 9001
5 12 (2.30%) ISO/IEC 27001
6 5 (0.96%) PCI DSS
7 4 (0.77%) Sarbanes-Oxley
8 1 (0.19%) MiFID
8 1 (0.19%) EMIR
System Software
1 83 (15.93%) Active Directory
2 24 (4.61%) VMware Infrastructure
3 14 (2.69%) XenDesktop
4 6 (1.15%) XenApp
5 5 (0.96%) Hyper-V
6 4 (0.77%) vCloud
6 4 (0.77%) vSphere
6 4 (0.77%) Veritas Cluster Server
6 4 (0.77%) Microsoft App-V
7 3 (0.58%) Terminal Services
8 2 (0.38%) VMware ESX
9 1 (0.19%) NFS
9 1 (0.19%) ProxySG
9 1 (0.19%) VMware Workstation
9 1 (0.19%) VMware Server
9 1 (0.19%) Squid
Systems Management
1 22 (4.22%) HP Quality Center
2 9 (1.73%) Tivoli
2 9 (1.73%) SCCM
3 7 (1.34%) Norton AntiVirus
4 6 (1.15%) Tivoli Monitoring
5 4 (0.77%) SCOM
6 3 (0.58%) Netcool
6 3 (0.58%) Netcool/OMNIbus
6 3 (0.58%) Backup Exec
6 3 (0.58%) Netcool/Webtop
7 2 (0.38%) Control-M
8 1 (0.19%) Systems Management Server (SMS)
8 1 (0.19%) NetBackup
8 1 (0.19%) BMC Performance Manager
8 1 (0.19%) McAfee ePO
8 1 (0.19%) HP SiteScope
8 1 (0.19%) Cisco CUCM
8 1 (0.19%) SCOrch
Vendors
1 134 (25.72%) Microsoft
2 39 (7.49%) Citrix
3 35 (6.72%) VMware
4 29 (5.57%) Remedy
5 28 (5.37%) Cisco
6 25 (4.80%) Oracle
7 23 (4.41%) BMC
8 20 (3.84%) ServiceNow
9 19 (3.65%) Juniper
10 17 (3.26%) HP
11 16 (3.07%) Red Hat
12 15 (2.88%) CheckPoint
13 13 (2.50%) SAP
14 10 (1.92%) F5
15 9 (1.73%) EMC
15 9 (1.73%) Fidessa
15 9 (1.73%) CA
16 8 (1.54%) Symantec
17 7 (1.34%) Cognos
17 7 (1.34%) Avaya
City, London
LA International
Salary: £50000 - £60000 per annum + excellent benefits
Posted: 7 hours ago
City of London
Explore Group
Salary: £40000 - £55000 per annum
Posted: 7 hours ago
City, London
McGregor Boyall
Posted: 14 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £45000 - £52000 per annum
Posted: 16 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £55000 per annum
Posted: Yesterday
City of London
Hays IT - Uk Posting account
Salary: £450.00 per annum
Posted: 2 days ago
City, London
ComputaCenter
Salary: Competitive + attractive benefits
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum + ben
Posted: 3 days ago
City, London
Harris Global
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £50000 - £65000 per annum + bonus and benefits
Posted: 3 days ago
City of London
Nigel Frank International Limited - Newcastle
Salary: £70000 per annum + pension, healthcare
Posted: 4 days ago
City, London
ComputAppoint
Salary: £400 - £500 per day
Posted: 4 days ago
City, London
ComputAppoint
Salary: £450 - £600 per day
Posted: 4 days ago
City of London
Interquest - IQ ESM
Salary: £60000 per annum + Car Allowance & Benefits
Posted: 4 days ago
City, London
McGregor Boyall
Salary: £475 per day
Posted: 4 days ago
City, London
Experis Ltd
Salary: £55000 - £63000 per annum + enhanced pension
Posted: 4 days ago
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: 4 days ago
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: 4 days ago
City, London
Informatiq Consulting
Salary: £30000 - £40000 per annum
Posted: 4 days ago