The table below looks at the statistics for Service Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 85 122 147
Rank change year-on-year
+37 +25
Permanent jobs citing Service Management 327 278 204
As % of all permanent IT jobs located in the City of London 3.08% 2.20% 1.73%
As % of the Processes & Methodologies category 3.62% 2.66% 2.15%
Number of salaries quoted 256 236 179
Average salary £50,000 £55,000 £55,000
Average salary % change year-on-year
-9.09% -
90% offered a salary of more than £35,000 £34,750 £37,000
10% offered a salary of more than £80,000 £75,000 £75,000
UK excluding London average salary £45,000 £46,500 £45,000
% change year-on-year
-3.22% +3.33%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9036 10459 9506
As % of all permanent IT jobs located in the City of London 85.08% 82.83% 80.80%
Number of salaries quoted 7602 8729 8306
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £38,483 £37,500 £37,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the City of London region.

Service Management Salary Trend in the City of London

Service Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Management across the City of London region over the 3 months to 21 April 2015.

Service Management Salary Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 21 April 2015, IT jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 408 (69.98%) ITIL
2 259 (44.43%) Finance
3 191 (32.76%) Service Delivery
4 180 (30.87%) Microsoft
5 179 (30.70%) Windows
6 130 (22.30%) Active Directory
7 123 (21.10%) ITSM
8 122 (20.93%) Banking
9 113 (19.38%) Degree
10 85 (14.58%) Project Management
11 81 (13.89%) MS Office
12 80 (13.72%) SQL
13 72 (12.35%) Windows 7
14 71 (12.18%) Microsoft Certification
15 70 (12.01%) SLA
15 70 (12.01%) PRINCE2
16 69 (11.84%) Linux
17 66 (11.32%) Stakeholder Management
17 66 (11.32%) Analytical Skills
18 65 (11.15%) MCSE
18 65 (11.15%) Investment Banking
19 59 (10.12%) Citrix
19 59 (10.12%) Front Office
19 59 (10.12%) ServiceNow
20 58 (9.95%) Business Continuity
21 57 (9.78%) Blackberry
22 56 (9.61%) Business Continuity Management
23 52 (8.92%) Cisco
23 52 (8.92%) MCP
24 51 (8.75%) Management Information System

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 21 April 2015, IT jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 48 (8.23%) SharePoint
2 29 (4.97%) MS Exchange
3 12 (2.06%) Documentum
4 8 (1.37%) IIS
4 8 (1.37%) Exchange Server 2010
5 6 (1.03%) Blackberry Enterprise Server
5 6 (1.03%) Apache
6 5 (0.86%) Exchange Server 2007
7 4 (0.69%) Lync
8 3 (0.51%) Elasticsearch
8 3 (0.51%) GlassFish
8 3 (0.51%) WebSphere
9 2 (0.34%) Exchange Server 2003
9 2 (0.34%) CMS
9 2 (0.34%) IBM Notes
9 2 (0.34%) Exchange Server 2013
10 1 (0.17%) WebSphere Application Server
10 1 (0.17%) JBoss
10 1 (0.17%) BizTalk Server
10 1 (0.17%) IBM HTTP Server
Applications
1 81 (13.89%) MS Office
2 47 (8.06%) MS Excel
3 23 (3.95%) MS PowerPoint
4 16 (2.74%) MS Project
5 13 (2.23%) InfoPath
6 11 (1.89%) MS Visio
7 2 (0.34%) Spreadsheet
Business Applications
1 18 (3.09%) Remedy ITSM
2 6 (1.03%) SAP FI
2 6 (1.03%) SAP FI/CO
2 6 (1.03%) SAP CO
3 4 (0.69%) SAP APO
4 3 (0.51%) SAP BPC
5 2 (0.34%) CODA-Financials
5 2 (0.34%) SAP ERP
5 2 (0.34%) Oracle Financials
5 2 (0.34%) PeopleSoft Financials
6 1 (0.17%) SAP HR
6 1 (0.17%) SAP SM
6 1 (0.17%) Dynamics CRM
6 1 (0.17%) Retail-J
6 1 (0.17%) SAP CCM
6 1 (0.17%) SAP MM
6 1 (0.17%) SAP HCM
Cloud Services
1 5 (0.86%) SaaS
2 4 (0.69%) Cloud Computing
3 3 (0.51%) Office 365
3 3 (0.51%) Amazon AWS
4 2 (0.34%) Microsoft Azure
5 1 (0.17%) PaaS
5 1 (0.17%) IaaS
5 1 (0.17%) Mimecast
Communications & Networking
1 42 (7.20%) Firewall
2 34 (5.83%) LAN
3 33 (5.66%) Internet
4 23 (3.95%) TCP/IP
5 22 (3.77%) MPLS
6 19 (3.26%) DNS
7 18 (3.09%) VPN
7 18 (3.09%) SAN
7 18 (3.09%) WAN
8 16 (2.74%) Network Security
9 15 (2.57%) BGP
10 13 (2.23%) OSPF
10 13 (2.23%) Intranet
10 13 (2.23%) VoIP
11 12 (2.06%) Wireless
12 10 (1.72%) Cisco Nexus
13 9 (1.54%) IP Telephony
14 8 (1.37%) VLAN
14 8 (1.37%) SMTP
15 7 (1.20%) SSL
Database & Business Intelligence
1 42 (7.20%) SQL Server
2 21 (3.60%) MySQL
3 12 (2.06%) EDRMS
3 12 (2.06%) Oracle Database
4 11 (1.89%) Relational Database
5 7 (1.20%) Data Warehouse
6 6 (1.03%) Oracle Database 12c
7 5 (0.86%) SQL Server Integration Services
8 4 (0.69%) SQLPlus
8 4 (0.69%) Oracle Reports
8 4 (0.69%) SAP BW
8 4 (0.69%) MongoDB
9 3 (0.51%) SQL Server 2008
9 3 (0.51%) SQL Server Reporting Services
9 3 (0.51%) DataStage
9 3 (0.51%) VLDB
9 3 (0.51%) Oracle Database 11g
10 2 (0.34%) Oracle OWB
10 2 (0.34%) Oracle Database 10g
10 2 (0.34%) BusinessObjects
Development Applications
1 13 (2.23%) Subversion
2 12 (2.06%) Jenkins
3 11 (1.89%) JIRA
4 10 (1.72%) Artifactory
5 3 (0.51%) Selenium
5 3 (0.51%) Git (software)
5 3 (0.51%) WebDriver
6 2 (0.34%) PHPUnit
6 2 (0.34%) Behat
6 2 (0.34%) VSS/SourceSafe
7 1 (0.17%) LoadRunner
7 1 (0.17%) Maven
7 1 (0.17%) Gradle
General
1 259 (44.43%) Finance
2 122 (20.93%) Banking
3 65 (11.15%) Investment Banking
4 59 (10.12%) Front Office
5 49 (8.40%) Financial Institution
6 39 (6.69%) Legal
7 36 (6.17%) Retail
8 27 (4.63%) Advertising
8 27 (4.63%) Telecoms
9 26 (4.46%) Law
10 13 (2.23%) Marketing
11 6 (1.03%) Back Office
12 3 (0.51%) Publishing
12 3 (0.51%) International Banking
13 2 (0.34%) Corporate Banking
13 2 (0.34%) Manufacturing
14 1 (0.17%) Games
14 1 (0.17%) Local Government
14 1 (0.17%) Retail Banking
14 1 (0.17%) Multimedia
Job Titles
1 146 (25.04%) Analyst
2 99 (16.98%) Service Manager
3 89 (15.27%) Support Analyst
4 51 (8.75%) Desktop Support
4 51 (8.75%) Desktop Support Analyst
4 51 (8.75%) Desktop Analyst
5 31 (5.32%) Delivery Manager
5 31 (5.32%) Services Delivery Manager
6 30 (5.15%) Consultant
7 29 (4.97%) Project Manager
8 28 (4.80%) Programme Manager
8 28 (4.80%) Trade Floor Support Analyst
9 24 (4.12%) Test Manager
10 23 (3.95%) Applications Support
10 23 (3.95%) Programme Test Manager
11 22 (3.77%) Architect
12 21 (3.60%) Senior Manager
13 19 (3.26%) Business Analyst
13 19 (3.26%) Developer
13 19 (3.26%) Service Analyst
Libraries, Frameworks & Software Standards
1 20 (3.43%) .NET
2 9 (1.54%) Middleware
3 7 (1.20%) ASP.NET
4 6 (1.03%) Web Services
4 6 (1.03%) ActiveX
4 6 (1.03%) LAMP
5 5 (0.86%) OpenMP
6 4 (0.69%) Web Dynpro
6 4 (0.69%) SAP Business Workflow
7 3 (0.51%) XML
7 3 (0.51%) Gherkin
8 2 (0.34%) AngularJS
8 2 (0.34%) HTML
8 2 (0.34%) SOAP
9 1 (0.17%) CSS
9 1 (0.17%) EDI
9 1 (0.17%) SAML
9 1 (0.17%) OAuth
9 1 (0.17%) REST
9 1 (0.17%) MDX
Miscellaneous
1 66 (11.32%) Analytical Skills
2 57 (9.78%) Blackberry
3 51 (8.75%) Management Information System
4 24 (4.12%) Thin Client
4 24 (4.12%) Fat Client
5 18 (3.09%) Computer Science
6 15 (2.57%) Online Banking
7 12 (2.06%) Web 2.0
8 11 (1.89%) Foreign Exchange (FX)
9 7 (1.20%) PMI
10 6 (1.03%) Client/Server
10 6 (1.03%) BBC
10 6 (1.03%) CMDB
10 6 (1.03%) iPhone
10 6 (1.03%) Open Source
10 6 (1.03%) iPad
10 6 (1.03%) User Experience
11 5 (0.86%) Mobile Computing
11 5 (0.86%) Mobile App
11 5 (0.86%) Mathematics
Operating Systems
1 179 (30.70%) Windows
2 72 (12.35%) Windows 7
3 69 (11.84%) Linux
4 46 (7.89%) UNIX
5 12 (2.06%) Solaris
5 12 (2.06%) Windows Server 2008
6 10 (1.72%) Red Hat Enterprise Linux
7 9 (1.54%) Windows Server 2003
7 9 (1.54%) Windows 8
8 8 (1.37%) Android
8 8 (1.37%) Windows XP
9 5 (0.86%) Debian
9 5 (0.86%) Windows Server 2012
9 5 (0.86%) Apple iOS
10 4 (0.69%) Windows Mobile
10 4 (0.69%) CentOS
11 2 (0.34%) Ubuntu
12 1 (0.17%) Windows Vista
12 1 (0.17%) Mac OS
12 1 (0.17%) Mac OS X
Processes & Methodologies
1 408 (69.98%) ITIL
2 191 (32.76%) Service Delivery
3 123 (21.10%) ITSM
4 85 (14.58%) Project Management
5 70 (12.01%) PRINCE2
6 66 (11.32%) Stakeholder Management
7 58 (9.95%) Business Continuity
8 56 (9.61%) Business Continuity Management
9 50 (8.58%) Change Management
10 42 (7.20%) Continuous Improvement
11 40 (6.86%) Problem Management
11 40 (6.86%) Configuration Management
11 40 (6.86%) Incident Management
12 35 (6.00%) Business Analysis
13 31 (5.32%) User Acceptance Testing
14 29 (4.97%) Agile Software Development
15 28 (4.80%) Release Management
15 28 (4.80%) ITIL V3
16 27 (4.63%) Information Security
17 25 (4.29%) Software Testing
Programming Languages
1 80 (13.72%) SQL
2 24 (4.12%) Java
3 19 (3.26%) Perl
4 13 (2.23%) VBScript
5 12 (2.06%) PL/SQL
6 11 (1.89%) C
6 11 (1.89%) VBA
7 8 (1.37%) Python
7 8 (1.37%) VB
8 7 (1.20%) Shell Script
8 7 (1.20%) JavaScript
9 6 (1.03%) C#
9 6 (1.03%) PHP
10 5 (0.86%) C++
10 5 (0.86%) Fortran
11 4 (0.69%) SAPscript
11 4 (0.69%) ABAP
11 4 (0.69%) PowerShell
11 4 (0.69%) Bash Shell
12 3 (0.51%) T-SQL
Qualifications
1 113 (19.38%) Degree
2 71 (12.18%) Microsoft Certification
3 65 (11.15%) MCSE
4 52 (8.92%) MCP
5 46 (7.89%) ISEB
6 29 (4.97%) Cisco Certification
7 26 (4.46%) ISTQB
8 25 (4.29%) Security Cleared
9 23 (3.95%) ITIL Certification
10 19 (3.26%) CCNA
11 12 (2.06%) CCNP
11 12 (2.06%) CISSP
12 11 (1.89%) PMI Certification
13 9 (1.54%) SC Cleared
14 8 (1.37%) ITIL Foundation Certificate
14 8 (1.37%) CISM
14 8 (1.37%) MCSA
15 6 (1.03%) CISA
15 6 (1.03%) VMware Certified Professional (VCP)
16 5 (0.86%) CCIE
Quality Assurance & Compliance
1 70 (12.01%) SLA
2 36 (6.17%) COBIT
3 27 (4.63%) QA
4 18 (3.09%) ISO/IEC 27001
5 8 (1.37%) ISO 9001
6 7 (1.20%) PCI DSS
7 5 (0.86%) Sarbanes-Oxley
8 4 (0.69%) Solvency II
9 2 (0.34%) Basel III
10 1 (0.17%) MiFID
10 1 (0.17%) EMIR
System Software
1 130 (22.30%) Active Directory
2 33 (5.66%) VMware Infrastructure
3 30 (5.15%) XenDesktop
4 9 (1.54%) vCloud
4 9 (1.54%) Microsoft App-V
5 6 (1.03%) Hyper-V
6 5 (0.86%) XenApp
6 5 (0.86%) VMware ESX
7 3 (0.51%) Terminal Services
7 3 (0.51%) Squid
7 3 (0.51%) vSphere
8 1 (0.17%) Docker
8 1 (0.17%) Veritas Cluster Server
8 1 (0.17%) NFS
8 1 (0.17%) Snort
8 1 (0.17%) VMware Workstation
Systems Management
1 22 (3.77%) SCCM
2 12 (2.06%) HP Quality Center
3 11 (1.89%) Tivoli
4 10 (1.72%) AirWatch
5 5 (0.86%) HP Operations Orchestration
5 5 (0.86%) Norton AntiVirus
6 4 (0.69%) SCOM
7 3 (0.51%) Netcool/Webtop
7 3 (0.51%) Netcool
7 3 (0.51%) Netcool/OMNIbus
7 3 (0.51%) Tivoli Monitoring
8 2 (0.34%) CiscoWorks
8 2 (0.34%) WSUS
8 2 (0.34%) Ansible
9 1 (0.17%) logstash
9 1 (0.17%) Graphite
9 1 (0.17%) Unicenter
9 1 (0.17%) Systems Management Server (SMS)
9 1 (0.17%) Nagios
9 1 (0.17%) NetBackup
Vendors
1 180 (30.87%) Microsoft
2 59 (10.12%) Citrix
2 59 (10.12%) ServiceNow
3 52 (8.92%) Cisco
4 48 (8.23%) VMware
5 33 (5.66%) Oracle
6 27 (4.63%) SAP
7 24 (4.12%) HP
8 22 (3.77%) BMC
8 22 (3.77%) Remedy
9 19 (3.26%) Juniper
10 18 (3.09%) Red Hat
11 11 (1.89%) CheckPoint
11 11 (1.89%) CA
12 8 (1.37%) Avaya
12 8 (1.37%) F5
13 7 (1.20%) Symantec
13 7 (1.20%) McAfee
13 7 (1.20%) EMC
14 6 (1.03%) Fidessa
City, London
Harvey Nash plc
Salary: £40000 - £55000 per annum + Benefits
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £55000 - £65000 per annum + benefits
Posted: 3 days ago
City, London
Spencer Rose
Salary: From £50,000 to £60,000 per annum + bonus & benefits
Posted: 3 days ago
City, London
Experis Ltd
Salary: £55000 - £63000 per annum + enhanced pension
Posted: 5 days ago
City, London
Networking People
Salary: Benefits
Posted: 5 days ago
City, London
Engage PSG
Salary: £40000 - £60000 per annum + Bonus, benefits
Posted: 5 days ago
City of London
Claremont Consulting Limited
Salary: £63000.00 - £70000.00 per annum + Loads of benefits/bonuses etc
Posted: 6 days ago
City, London
Proactive Appointments
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago
City, London
TEKsystems
Salary: £40000 - £45000 per annum
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Salary: £30000.00 - £40000.00 per annum
Posted: 18 days ago