The table below looks at the statistics for the Desktop Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Desktop Support
Rank 232 247 230
Rank change year-on-year
+15 -17
Permanent jobs requiring a Desktop Support 94 73 107
As % of all permanent IT jobs located in the City of London 0.78% 0.60% 0.83%
As % of the Job Titles category 0.84% 0.65% 0.89%
Number of salaries quoted 70 60 103
Average salary £31,750 £31,500 £30,000
Average salary % change year-on-year
+0.79% +5.00%
90% offered a salary of more than £24,950 £25,000 £23,500
10% offered a salary of more than £41,150 £40,000 £40,000
UK excluding London average salary £25,000 £25,000 £25,000
Desktop Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11133 11313 12081
As % of all permanent IT jobs located in the City of London 92.44% 93.35% 93.96%
Number of salaries quoted 9339 10017 11056
Average salary £52,500 £55,000 £54,000
Average salary % change year-on-year
-4.54% +1.85%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Desktop Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Desktop Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the City of London

Desktop Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support across the City of London region.

Desktop Support Salary Trend in the City of London

Desktop Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Desktop Support across the City of London region over the 3 months to 22 August 2014.

Desktop Support Salary Histogram in the City of London

Desktop Support
Top 30 Related IT Skills in the City of London

For the 6 months to 22 August 2014, IT jobs across the City of London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

1 132 (77.19%) Windows
2 81 (47.37%) Active Directory
2 81 (47.37%) Windows 7
3 77 (45.03%) Microsoft
4 74 (43.27%) Finance
4 74 (43.27%) MS Office
5 58 (33.92%) Blackberry
6 57 (33.33%) ITIL
7 49 (28.65%) Citrix
8 47 (27.49%) MS Excel
9 37 (21.64%) Windows XP
10 30 (17.54%) SCCM
11 29 (16.96%) Bloomberg
12 27 (15.79%) Apple
12 27 (15.79%) MS Exchange
13 26 (15.20%) Reuters
13 26 (15.20%) Degree
14 24 (14.04%) Banking
14 24 (14.04%) TCP/IP
15 23 (13.45%) Microsoft Certification
15 23 (13.45%) Blackberry Enterprise Server
16 21 (12.28%) SLA
17 19 (11.11%) VMware
18 17 (9.94%) DNS
18 17 (9.94%) iPad
19 16 (9.36%) Cisco
20 15 (8.77%) Windows 8
21 14 (8.19%) Android
21 14 (8.19%) DHCP
21 14 (8.19%) SQL

Desktop Support
Top Related IT Skills in the City of London by Category

For the 6 months to 22 August 2014, IT jobs across the City of London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (15.79%) MS Exchange
2 23 (13.45%) Blackberry Enterprise Server
3 13 (7.60%) IBM Notes
4 11 (6.43%) Exchange Server 2010
5 6 (3.51%) Lync
6 5 (2.92%) Exchange Server 2007
6 5 (2.92%) Exchange Server 2013
7 4 (2.34%) Exchange Server 2003
8 2 (1.17%) WorkSite
8 2 (1.17%) SharePoint
9 1 (0.58%) Apache
9 1 (0.58%) IIS
9 1 (0.58%) Exchange Server 2000
9 1 (0.58%) nginx
Applications
1 74 (43.27%) MS Office
2 47 (27.49%) MS Excel
3 7 (4.09%) MS PowerPoint
Business Applications
1 4 (2.34%) Remedy ITSM
2 2 (1.17%) Dynamics CRM
3 1 (0.58%) GoldMine
3 1 (0.58%) Eikon
3 1 (0.58%) ReMetrica
Cloud Services
1 5 (2.92%) Office 365
2 1 (0.58%) Amazon AWS
Communications & Networking
1 24 (14.04%) TCP/IP
2 17 (9.94%) DNS
3 14 (8.19%) DHCP
4 13 (7.60%) LAN
4 13 (7.60%) VPN
5 9 (5.26%) Wi-Fi
6 8 (4.68%) WAN
7 6 (3.51%) Network Security
7 6 (3.51%) Wireless
8 3 (1.75%) VoIP
8 3 (1.75%) Broadband
9 2 (1.17%) IP Telephony
9 2 (1.17%) SMTP
9 2 (1.17%) LDAP
10 1 (0.58%) Firewall
10 1 (0.58%) Internet
Database & Business Intelligence
1 1 (0.58%) MySQL
1 1 (0.58%) SQL Server
1 1 (0.58%) Crystal Reports
1 1 (0.58%) Hadoop
Development Applications
1 2 (1.17%) MSI
General
1 74 (43.27%) Finance
2 24 (14.04%) Banking
3 13 (7.60%) Back Office
4 12 (7.02%) Law
5 8 (4.68%) Legal
6 7 (4.09%) Front Office
7 6 (3.51%) German Language
8 5 (2.92%) Investment Banking
9 3 (1.75%) Financial Institution
9 3 (1.75%) Advertising
10 1 (0.58%) Games
10 1 (0.58%) Telecoms
10 1 (0.58%) French Language
10 1 (0.58%) Marketing
10 1 (0.58%) Retail
Libraries, Frameworks & Software Standards
1 3 (1.75%) Software Packaging
2 1 (0.58%) HTML
2 1 (0.58%) CSS
2 1 (0.58%) Web Services
2 1 (0.58%) jQuery
2 1 (0.58%) FIX Protocol
Miscellaneous
1 58 (33.92%) Blackberry
2 17 (9.94%) iPad
3 12 (7.02%) Smartphone
4 10 (5.85%) Hedge funds
5 7 (4.09%) Video Conferencing
5 7 (4.09%) iPhone
6 6 (3.51%) Computer Science
7 4 (2.34%) PDA
8 3 (1.75%) PKI
9 2 (1.17%) Mobile App
9 2 (1.17%) Enterprise Software
9 2 (1.17%) Derivative
9 2 (1.17%) BBC
9 2 (1.17%) Handset
10 1 (0.58%) Replication
10 1 (0.58%) Fixed Income
10 1 (0.58%) Management Information System
10 1 (0.58%) Foreign Exchange (FX)
10 1 (0.58%) Spread Betting
10 1 (0.58%) HP StorageWorks
Operating Systems
1 132 (77.19%) Windows
2 81 (47.37%) Windows 7
3 37 (21.64%) Windows XP
4 15 (8.77%) Windows 8
5 14 (8.19%) Android
6 12 (7.02%) Windows Server 2008
7 11 (6.43%) Apple iOS
8 9 (5.26%) Windows Server 2003
9 6 (3.51%) Mac OS
10 5 (2.92%) Linux
10 5 (2.92%) Mac OS X
10 5 (2.92%) Windows Server 2012
11 2 (1.17%) CentOS
11 2 (1.17%) UNIX
12 1 (0.58%) Windows Vista
12 1 (0.58%) Red Hat Enterprise Linux
Processes & Methodologies
1 57 (33.33%) ITIL
2 11 (6.43%) Asset Management
3 9 (5.26%) Service Management
4 7 (4.09%) Investment Management
5 6 (3.51%) Project Planning
5 6 (3.51%) Release Management
5 6 (3.51%) Migration
5 6 (3.51%) ITSM
5 6 (3.51%) Service Delivery
5 6 (3.51%) Change Management
6 5 (2.92%) ITIL V3
7 4 (2.34%) Incident Management
7 4 (2.34%) Problem Management
7 4 (2.34%) CRM
8 3 (1.75%) Kalman Filter
8 3 (1.75%) Software Distribution
9 2 (1.17%) Root Cause Analysis
9 2 (1.17%) Continuous Improvement
9 2 (1.17%) Server Monitoring
9 2 (1.17%) Time Management
Programming Languages
1 14 (8.19%) SQL
2 11 (6.43%) PowerShell
3 5 (2.92%) VB
4 2 (1.17%) VBScript
4 2 (1.17%) C#
5 1 (0.58%) Python
5 1 (0.58%) JavaScript
5 1 (0.58%) Perl
5 1 (0.58%) Shell Script
Qualifications
1 26 (15.20%) Degree
2 23 (13.45%) Microsoft Certification
3 12 (7.02%) MCP
4 9 (5.26%) ITIL Certification
5 8 (4.68%) MCSE
5 8 (4.68%) MCSA
6 5 (2.92%) MCITP
6 5 (2.92%) SC Cleared
6 5 (2.92%) Security Cleared
7 3 (1.75%) A+ Certification
7 3 (1.75%) Citrix Certification
7 3 (1.75%) Cisco Certification
7 3 (1.75%) CCNA
7 3 (1.75%) MCDST
8 2 (1.17%) ITIL Foundation Certificate
9 1 (0.58%) CCNP
9 1 (0.58%) MOS
Quality Assurance & Compliance
1 21 (12.28%) SLA
2 3 (1.75%) Sarbanes-Oxley
3 2 (1.17%) QA
4 1 (0.58%) ISO 9001
4 1 (0.58%) ISO/IEC 27001
System Software
1 81 (47.37%) Active Directory
2 12 (7.02%) VMware Infrastructure
3 8 (4.68%) XenApp
4 6 (3.51%) XenDesktop
4 6 (3.51%) vSphere
4 6 (3.51%) Microsoft App-V
5 4 (2.34%) Hyper-V
6 3 (1.75%) XenServer
7 2 (1.17%) VMware ESXi
8 1 (0.58%) Samba
8 1 (0.58%) Postfix
8 1 (0.58%) Dovecot
Systems Management
1 30 (17.54%) SCCM
2 5 (2.92%) Norton AntiVirus
3 3 (1.75%) Backup Exec
4 2 (1.17%) McAfee ePO
4 2 (1.17%) Sysprep
4 2 (1.17%) WSUS
5 1 (0.58%) Systems Management Server (SMS)
5 1 (0.58%) Nagios
5 1 (0.58%) ARCserve
5 1 (0.58%) SCDPM
5 1 (0.58%) Cisco CUCM
Vendors
1 77 (45.03%) Microsoft
2 49 (28.65%) Citrix
3 29 (16.96%) Bloomberg
4 27 (15.79%) Apple
5 26 (15.20%) Reuters
6 19 (11.11%) VMware
7 16 (9.36%) Cisco
8 13 (7.60%) Lotus
9 10 (5.85%) HP
10 8 (4.68%) Dell
11 7 (4.09%) AppSense
12 5 (2.92%) Symantec
12 5 (2.92%) Remedy
12 5 (2.92%) Oracle
13 4 (2.34%) Avaya
14 3 (1.75%) SAP
14 3 (1.75%) BMC
14 3 (1.75%) Altiris
14 3 (1.75%) Polycom
15 2 (1.17%) Lumension
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