The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Desktop Support
Rank 128 148 139
Rank change year-on-year
+20 -9
Contract jobs requiring a Desktop Support 58 53 55
As % of all contract IT jobs located in the City of London 1.17% 0.89% 0.96%
As % of the Job Titles category 1.25% 0.95% 1.03%
Number of daily rates quoted 25 26 22
Average daily rate
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£175 £228 £200
Average daily rate % change year-on-year
-23.16% +13.87%
90% offered a daily rate of more than £135 £121 £115
10% offered a daily rate of more than £250 £275 £236
UK excluding London average daily rate £145 £140 £150
% change year-on-year
+3.57% -6.66%
Number of hourly rates quoted 18 11 20
Average hourly rate £18.25 £18.70 £18.25
Average hourly rate % change year-on-year
-2.40% +2.46%
90% offered a hourly rate of more than £14.70 £15.50 £14.00
10% offered a hourly rate of more than £51.10 £23.50 £22.55
UK excluding London average hourly rate £14.75 £15.00 £15.00
% change year-on-year
-1.66% -
Desktop Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
4624 5603 5353
As % of all contract IT jobs located in the City of London 93.26% 93.70% 93.08%
Number of daily rates quoted 3536 4053 4000
Average daily rate £450 £450 £438
Average daily rate % change year-on-year
- +2.85%
90% offered a daily rate of more than £285 £280 £285
10% offered a daily rate of more than £600 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 78 92 132
Average hourly rate £17.81 £20.00 £19.00
Average hourly rate % change year-on-year
-10.96% +5.26%
90% offered a hourly rate of more than £12.50 £13.35 £13.00
10% offered a hourly rate of more than £27.01 £30.83 £50.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Desktop Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the City of London

Desktop Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the City of London region.

Desktop Support Daily Rate Trend in the City of London

Desktop Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the City of London region over the 3 months to 28 January 2015.

Desktop Support Daily Rate Histogram in the City of London

Desktop Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the City of London region.

Desktop Support Hourly Rate Trend in the City of London

Desktop Support
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the City of London region over the 3 months to 28 January 2015.

Desktop Support Hourly Rate Histogram in the City of London

Desktop Support
Top 30 Related IT Skills in the City of London

For the 6 months to 28 January 2015, IT contractor jobs across the City of London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 104 (83.20%) Windows
2 69 (55.20%) Windows 7
3 58 (46.40%) Active Directory
4 51 (40.80%) Microsoft
5 48 (38.40%) MS Office
6 38 (30.40%) Windows XP
6 38 (30.40%) Finance
7 35 (28.00%) Blackberry
8 29 (23.20%) Citrix
9 28 (22.40%) MS Excel
10 23 (18.40%) MS Exchange
11 22 (17.60%) Windows Server 2008
12 20 (16.00%) VMware
13 19 (15.20%) Banking
14 17 (13.60%) SCCM
15 16 (12.80%) ITIL
16 13 (10.40%) Cisco
16 13 (10.40%) Reuters
17 12 (9.60%) Blackberry Enterprise Server
17 12 (9.60%) VPN
17 12 (9.60%) iPhone
18 11 (8.80%) Analytical Skills
18 11 (8.80%) SLA
18 11 (8.80%) Apple
18 11 (8.80%) Windows Server 2003
18 11 (8.80%) Microsoft Certification
19 10 (8.00%) Security Cleared
20 9 (7.20%) VMware Infrastructure
20 9 (7.20%) XenApp
20 9 (7.20%) SC Cleared

Desktop Support
Top Related IT Skills in the City of London by Category

For the 6 months to 28 January 2015, IT contractor jobs across the City of London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (18.40%) MS Exchange
2 12 (9.60%) Blackberry Enterprise Server
3 9 (7.20%) IBM Notes
4 8 (6.40%) Exchange Server 2010
5 5 (4.00%) Exchange Server 2003
6 4 (3.20%) Exchange Server 2007
6 4 (3.20%) Lync
7 3 (2.40%) SharePoint
8 1 (0.80%) WorkSite
Applications
1 48 (38.40%) MS Office
2 28 (22.40%) MS Excel
3 2 (1.60%) MS PowerPoint
4 1 (0.80%) Spreadsheet
4 1 (0.80%) MS Visio
Business Applications
1 2 (1.60%) assyst
2 1 (0.80%) Eikon
2 1 (0.80%) ReMetrica
2 1 (0.80%) Remedy ITSM
2 1 (0.80%) Dynamics CRM
2 1 (0.80%) SAP Oil and Gas
Cloud Services
1 1 (0.80%) Office 365
Communications & Networking
1 12 (9.60%) VPN
2 9 (7.20%) LAN
3 8 (6.40%) WAN
4 7 (5.60%) DHCP
4 7 (5.60%) DNS
5 5 (4.00%) Firewall
6 3 (2.40%) Wi-Fi
7 2 (1.60%) BIG-IP
7 2 (1.60%) Wireless
7 2 (1.60%) TCP/IP
7 2 (1.60%) SMTP
7 2 (1.60%) LDAP
8 1 (0.80%) Structured Cabling
8 1 (0.80%) Intranet
8 1 (0.80%) Internet
8 1 (0.80%) VoIP
8 1 (0.80%) IP Telephony
Database & Business Intelligence
1 2 (1.60%) SQL Server
General
1 38 (30.40%) Finance
2 19 (15.20%) Banking
3 8 (6.40%) Investment Banking
4 6 (4.80%) Law
4 6 (4.80%) Legal
5 3 (2.40%) Financial Institution
5 3 (2.40%) Telecoms
6 2 (1.60%) Back Office
6 2 (1.60%) French Language
6 2 (1.60%) Spanish Language
7 1 (0.80%) Retail Banking
7 1 (0.80%) Marketing
7 1 (0.80%) Electronics
7 1 (0.80%) Manufacturing
7 1 (0.80%) Advertising
7 1 (0.80%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.60%) COM
2 1 (0.80%) LAMP
Miscellaneous
1 35 (28.00%) Blackberry
2 12 (9.60%) iPhone
3 11 (8.80%) Analytical Skills
4 6 (4.80%) iPad
5 3 (2.40%) PKI
5 3 (2.40%) NHS
6 2 (1.60%) Handset
6 2 (1.60%) Smartphone
7 1 (0.80%) Hedge funds
7 1 (0.80%) Video Conferencing
7 1 (0.80%) CMDB
7 1 (0.80%) PDA
7 1 (0.80%) DTV
7 1 (0.80%) Management Information System
Operating Systems
1 104 (83.20%) Windows
2 69 (55.20%) Windows 7
3 38 (30.40%) Windows XP
4 22 (17.60%) Windows Server 2008
5 11 (8.80%) Windows Server 2003
6 8 (6.40%) Windows 8
7 6 (4.80%) Mac OS X
7 6 (4.80%) Android
8 4 (3.20%) Apple iOS
9 3 (2.40%) Windows Vista
10 2 (1.60%) Mac OS X Server
10 2 (1.60%) Windows Server 2012
11 1 (0.80%) Windows Phone
11 1 (0.80%) Windows Mobile
11 1 (0.80%) Linux
Processes & Methodologies
1 16 (12.80%) ITIL
2 6 (4.80%) Migration
3 4 (3.20%) Knowledge Management
3 4 (3.20%) Service Delivery
3 4 (3.20%) Coaching
3 4 (3.20%) Incident Management
4 3 (2.40%) Configuration Management
4 3 (2.40%) CRM
4 3 (2.40%) Disaster Recovery
4 3 (2.40%) Service Management
4 3 (2.40%) Document Management
5 2 (1.60%) Asset Management
5 2 (1.60%) Security Management
5 2 (1.60%) Network Management
5 2 (1.60%) Investment Management
6 1 (0.80%) Change Control
6 1 (0.80%) Time Management
6 1 (0.80%) Digital Marketing
6 1 (0.80%) Problem Management
6 1 (0.80%) Server Monitoring
Programming Languages
1 5 (4.00%) PowerShell
2 2 (1.60%) C
3 1 (0.80%) SQL
3 1 (0.80%) VBA
Qualifications
1 11 (8.80%) Microsoft Certification
2 10 (8.00%) Security Cleared
3 9 (7.20%) SC Cleared
3 9 (7.20%) MCSA
4 7 (5.60%) MCSE
5 6 (4.80%) MCP
6 4 (3.20%) CTC Cleared
7 3 (2.40%) CCNA
7 3 (2.40%) Cisco Certification
8 2 (1.60%) CCNP
8 2 (1.60%) ITIL Certification
8 2 (1.60%) Degree
9 1 (0.80%) ITIL Foundation Certificate
9 1 (0.80%) MCDST
9 1 (0.80%) MCTS
9 1 (0.80%) MCITP
Quality Assurance & Compliance
1 11 (8.80%) SLA
System Software
1 58 (46.40%) Active Directory
2 9 (7.20%) VMware Infrastructure
2 9 (7.20%) XenApp
3 5 (4.00%) Hyper-V
3 5 (4.00%) Xen
4 2 (1.60%) VMware ESX
5 1 (0.80%) vSphere
5 1 (0.80%) XenDesktop
5 1 (0.80%) Microsoft App-V
Systems Management
1 17 (13.60%) SCCM
2 5 (4.00%) WSUS
3 3 (2.40%) SCOM
3 3 (2.40%) DameWare
4 1 (0.80%) Cisco CUCM
4 1 (0.80%) ServiceCenter
4 1 (0.80%) Norton AntiVirus
4 1 (0.80%) Systems Management Server (SMS)
Vendors
1 51 (40.80%) Microsoft
2 29 (23.20%) Citrix
3 20 (16.00%) VMware
4 13 (10.40%) Cisco
4 13 (10.40%) Reuters
5 11 (8.80%) Apple
6 9 (7.20%) Lotus
7 8 (6.40%) Bloomberg
8 6 (4.80%) Wyse
9 5 (4.00%) FactSet
10 4 (3.20%) McAfee
11 3 (2.40%) Remedy
11 3 (2.40%) Sophos
11 3 (2.40%) HP
11 3 (2.40%) AppSense
12 2 (1.60%) Dell
12 2 (1.60%) F5
13 1 (0.80%) ServiceNow
13 1 (0.80%) Polycom
13 1 (0.80%) Google