The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Desktop Support
Rank 159 157 159
Rank change year-on-year
-2 +2
Contract jobs requiring a Desktop Support 33 44 51
As % of all contract IT jobs located in the City of London 0.61% 0.74% 0.79%
As % of the Job Titles category 0.66% 0.80% 0.86%
Number of daily rates quoted 20 17 26
Average daily rate
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£180 £170 £188
Average daily rate % change year-on-year
+5.88% -9.33%
90% offered a daily rate of more than £137 £134 £150
10% offered a daily rate of more than £278 £254 £275
UK excluding London average daily rate £165 £165 £140
% change year-on-year
- +17.85%
Number of hourly rates quoted 7 12 11
Average hourly rate £18.70 £19.35 £19.00
Average hourly rate % change year-on-year
-3.35% +1.84%
90% offered a hourly rate of more than £12.50 £15.00 £14.50
10% offered a hourly rate of more than £20.00 £23.33 £25.00
UK excluding London average hourly rate £14.50 £16.00 £14.00
% change year-on-year
-9.37% +14.28%
Desktop Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5035 5529 5961
As % of all contract IT jobs located in the City of London 92.79% 92.49% 92.72%
Number of daily rates quoted 3845 4139 4385
Average daily rate £450 £440 £450
Average daily rate % change year-on-year
+2.27% -2.22%
90% offered a daily rate of more than £288 £275 £283
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 92 69 141
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £12.50 £12.00 £11.50
10% offered a hourly rate of more than £30.00 £45.00 £135.00
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Desktop Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the City of London

Desktop Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the City of London region.

Desktop Support Daily Rate Trend in the City of London

Desktop Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the City of London region over the 3 months to 22 May 2015.

Desktop Support Daily Rate Histogram in the City of London

Desktop Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the City of London region.

Desktop Support Hourly Rate Trend in the City of London

Desktop Support
Top 30 Related IT Skills in the City of London

For the 6 months to 22 May 2015, IT contractor jobs across the City of London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 82 (87.23%) Windows
2 58 (61.70%) Windows 7
3 42 (44.68%) Windows XP
4 35 (37.23%) Active Directory
5 32 (34.04%) MS Office
6 30 (31.91%) Finance
7 29 (30.85%) Blackberry
8 28 (29.79%) Microsoft
9 22 (23.40%) Windows Server 2008
10 19 (20.21%) Apple
11 17 (18.09%) iPhone
12 15 (15.96%) Mac OS X
13 14 (14.89%) Banking
13 14 (14.89%) iPad
14 13 (13.83%) Citrix
14 13 (13.83%) ITIL
14 13 (13.83%) MS Excel
15 12 (12.77%) VPN
16 11 (11.70%) MS Exchange
16 11 (11.70%) Windows Server 2003
17 10 (10.64%) SCCM
18 9 (9.57%) Law
18 9 (9.57%) Bloomberg
19 8 (8.51%) DNS
19 8 (8.51%) Legal
19 8 (8.51%) Security Cleared
19 8 (8.51%) Windows 8
20 7 (7.45%) Lync
20 7 (7.45%) Android
20 7 (7.45%) Analytical Skills

Desktop Support
Top Related IT Skills in the City of London by Category

For the 6 months to 22 May 2015, IT contractor jobs across the City of London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (11.70%) MS Exchange
2 7 (7.45%) Lync
2 7 (7.45%) IBM Notes
3 6 (6.38%) Exchange Server 2010
4 5 (5.32%) Blackberry Enterprise Server
5 2 (2.13%) Exchange Server 2007
6 1 (1.06%) WorkSite
6 1 (1.06%) CMS
6 1 (1.06%) SharePoint
Applications
1 32 (34.04%) MS Office
2 13 (13.83%) MS Excel
3 2 (2.13%) Adobe Creative Suite
3 2 (2.13%) MS Visio
Business Applications
1 2 (2.13%) Eikon
2 1 (1.06%) SAP Oil and Gas
Cloud Services
1 2 (2.13%) Office 365
Communications & Networking
1 12 (12.77%) VPN
2 8 (8.51%) DNS
3 7 (7.45%) DHCP
3 7 (7.45%) LAN
4 6 (6.38%) WAN
5 5 (5.32%) TCP/IP
6 3 (3.19%) Firewall
7 2 (2.13%) SMTP
7 2 (2.13%) LDAP
7 2 (2.13%) Wireless
7 2 (2.13%) Network Security
8 1 (1.06%) VoIP
Database & Business Intelligence
1 2 (2.13%) MySQL
1 2 (2.13%) FileMaker
2 1 (1.06%) IDOL
General
1 30 (31.91%) Finance
2 14 (14.89%) Banking
3 9 (9.57%) Law
4 8 (8.51%) Legal
5 7 (7.45%) Telecoms
6 5 (5.32%) Spanish Language
7 3 (3.19%) Financial Institution
7 3 (3.19%) Retail
8 2 (2.13%) Retail Banking
9 1 (1.06%) Investment Banking
9 1 (1.06%) Marketing
9 1 (1.06%) French Language
9 1 (1.06%) Electronics
9 1 (1.06%) Manufacturing
9 1 (1.06%) Front Office
9 1 (1.06%) Back Office
Libraries, Frameworks & Software Standards
1 2 (2.13%) COM
1 2 (2.13%) Application Packaging
2 1 (1.06%) FIX Protocol
2 1 (1.06%) Flash
Miscellaneous
1 29 (30.85%) Blackberry
2 17 (18.09%) iPhone
3 14 (14.89%) iPad
4 7 (7.45%) Analytical Skills
5 4 (4.26%) NHS
6 2 (2.13%) Management Information System
7 1 (1.06%) Video Conferencing
7 1 (1.06%) Data Integration
7 1 (1.06%) CMDB
7 1 (1.06%) Smartphone
7 1 (1.06%) DTV
Operating Systems
1 82 (87.23%) Windows
2 58 (61.70%) Windows 7
3 42 (44.68%) Windows XP
4 22 (23.40%) Windows Server 2008
5 15 (15.96%) Mac OS X
6 11 (11.70%) Windows Server 2003
7 8 (8.51%) Windows 8
8 7 (7.45%) Android
8 7 (7.45%) Windows Vista
9 6 (6.38%) Mac OS X Server
10 5 (5.32%) Apple iOS
11 3 (3.19%) Windows Server 2012
12 2 (2.13%) Windows Phone
12 2 (2.13%) Mac OS
13 1 (1.06%) UNIX
Processes & Methodologies
1 13 (13.83%) ITIL
2 6 (6.38%) Service Delivery
2 6 (6.38%) Document Management
3 3 (3.19%) Migration
3 3 (3.19%) Coaching
4 2 (2.13%) Software Deployment
4 2 (2.13%) Software Distribution
4 2 (2.13%) Configuration Management
4 2 (2.13%) Service Management
4 2 (2.13%) Security Management
4 2 (2.13%) Project Management
4 2 (2.13%) Incident Management
4 2 (2.13%) Knowledge Management
5 1 (1.06%) Digital Marketing
5 1 (1.06%) Investment Management
5 1 (1.06%) Wealth Management
5 1 (1.06%) Problem Management
5 1 (1.06%) Programme Management
5 1 (1.06%) Workflow
5 1 (1.06%) ITSM
Programming Languages
1 5 (5.32%) SQL
2 1 (1.06%) PowerShell
Qualifications
1 8 (8.51%) Security Cleared
2 6 (6.38%) SC Cleared
3 4 (4.26%) ITIL Certification
4 3 (3.19%) Microsoft Certification
5 2 (2.13%) MCP
5 2 (2.13%) MCSA
5 2 (2.13%) ACTC
6 1 (1.06%) BC Cleared
6 1 (1.06%) MCTS
6 1 (1.06%) MOS
6 1 (1.06%) MCSE
Quality Assurance & Compliance
1 6 (6.38%) SLA
System Software
1 35 (37.23%) Active Directory
2 5 (5.32%) VMware Infrastructure
3 2 (2.13%) NDS
3 2 (2.13%) Microsoft App-V
4 1 (1.06%) VMware ESX
Systems Management
1 10 (10.64%) SCCM
2 4 (4.26%) WSUS
3 2 (2.13%) Casper Suite
3 2 (2.13%) DameWare
3 2 (2.13%) SCOM
4 1 (1.06%) TeamSite
Vendors
1 28 (29.79%) Microsoft
2 19 (20.21%) Apple
3 13 (13.83%) Citrix
4 9 (9.57%) Bloomberg
5 7 (7.45%) Reuters
5 7 (7.45%) Lotus
6 5 (5.32%) VMware
6 5 (5.32%) McAfee
7 3 (3.19%) Cisco
7 3 (3.19%) HP
7 3 (3.19%) Dell
8 2 (2.13%) Adobe
8 2 (2.13%) Sophos
8 2 (2.13%) Polycom
9 1 (1.06%) Altiris
9 1 (1.06%) Avaya
9 1 (1.06%) SAP
9 1 (1.06%) ServiceNow
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