The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 191 173 185
Rank change year-on-year
-18 +12
Permanent jobs requiring a 3rd Line Support 74 77 99
As % of all permanent IT jobs located in the East of England 0.99% 1.08% 1.08%
As % of the Job Titles category 1.03% 1.13% 1.12%
Number of salaries quoted 51 71 84
Average salary £37,500 £32,500 £40,000
Average salary % change year-on-year
+15.38% -18.75%
90% offered a salary of more than £30,000 £29,000 £27,500
10% offered a salary of more than £50,000 £42,500 £45,000
UK excluding London average salary £33,500 £32,500 £34,500
% change year-on-year
+3.07% -5.79%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7201 6824 8831
As % of all permanent IT jobs located in the East of England 96.30% 95.49% 96.75%
Number of salaries quoted 5885 5870 7509
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the East of England

3rd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the East of England region.

3rd Line Support Salary Trend in the East of England

3rd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the East of England region over the 3 months to 17 September 2014.

3rd Line Support Salary Histogram in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -19 30 £33,500 +11.66% 3
Essex +14 18 £50,000 +25.00%
Cambridgeshire +1 15 £38,000 +8.57%
Bedfordshire -12 7 £27,500 -35.29%
Suffolk - 3 £25,000 - 1
Norfolk - 2 - - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 17 September 2014, IT jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 132 (81.48%) Windows
2 104 (64.20%) VMware
3 89 (54.94%) Citrix
4 75 (46.30%) Windows Server 2008
5 74 (45.68%) Microsoft
6 61 (37.65%) MS Exchange
7 60 (37.04%) Windows Server 2003
8 57 (35.19%) DNS
9 55 (33.95%) Microsoft Certification
10 53 (32.72%) VMware Infrastructure
11 52 (32.10%) XenApp
12 51 (31.48%) DHCP
13 50 (30.86%) Active Directory
14 49 (30.25%) Firewall
15 47 (29.01%) LAN
15 47 (29.01%) WAN
16 46 (28.40%) SAN
17 44 (27.16%) MCSE
18 40 (24.69%) MS Excel
19 39 (24.07%) Exchange Server 2010
20 36 (22.22%) VPN
21 33 (20.37%) vSphere
22 32 (19.75%) Symantec
22 32 (19.75%) Backup Exec
23 31 (19.14%) Windows Server 2012
24 30 (18.52%) McAfee
24 30 (18.52%) Wi-Fi
25 29 (17.90%) Lotus Domino
25 29 (17.90%) Lotus
25 29 (17.90%) Blackberry

3rd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 17 September 2014, IT jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (37.65%) MS Exchange
2 39 (24.07%) Exchange Server 2010
3 29 (17.90%) Blackberry Enterprise Server
3 29 (17.90%) Lotus Domino
4 27 (16.67%) Exchange Server 2007
5 21 (12.96%) Exchange Server 2013
6 9 (5.56%) Exchange Server 2003
7 8 (4.94%) IIS
8 6 (3.70%) Lync
9 5 (3.09%) SharePoint
10 4 (2.47%) Apache
11 1 (0.62%) IBM Notes
11 1 (0.62%) SharePoint 2010
Applications
1 40 (24.69%) MS Excel
2 28 (17.28%) MS Office
3 1 (0.62%) MS Visio
Cloud Services
1 7 (4.32%) Office 365
2 6 (3.70%) PaaS
3 3 (1.85%) Microsoft Azure
4 2 (1.23%) Amazon AWS
Communications & Networking
1 57 (35.19%) DNS
2 51 (31.48%) DHCP
3 49 (30.25%) Firewall
4 47 (29.01%) LAN
4 47 (29.01%) WAN
5 46 (28.40%) SAN
6 36 (22.22%) VPN
7 30 (18.52%) Wi-Fi
8 19 (11.73%) TCP/IP
9 11 (6.79%) VoIP
9 11 (6.79%) NetScaler
10 8 (4.94%) VLAN
11 6 (3.70%) NAS
11 6 (3.70%) ISDN
11 6 (3.70%) PBX
11 6 (3.70%) MPLS
12 5 (3.09%) LDAP
12 5 (3.09%) Internet
13 4 (2.47%) Wireless
13 4 (2.47%) HTTP
Database & Business Intelligence
1 15 (9.26%) SQL Server
2 5 (3.09%) SQL Server 2008
3 4 (2.47%) MySQL
4 1 (0.62%) Relational Database
4 1 (0.62%) DB2
General
1 15 (9.26%) Finance
2 10 (6.17%) Retail
3 6 (3.70%) Manufacturing
4 4 (2.47%) Banking
4 4 (2.47%) Law
5 2 (1.23%) Back Office
Libraries, Frameworks & Software Standards
1 4 (2.47%) Web Services
2 2 (1.23%) XML
2 2 (1.23%) XSL
2 2 (1.23%) HTML
2 2 (1.23%) J2EE
2 2 (1.23%) COM
2 2 (1.23%) JSP
2 2 (1.23%) Servlets
3 1 (0.62%) Silverlight
Miscellaneous
1 29 (17.90%) Blackberry
2 28 (17.28%) SecurID
3 6 (3.70%) Mathematics
4 5 (3.09%) Analytical Skills
5 1 (0.62%) Replication
5 1 (0.62%) Clustering
5 1 (0.62%) Computer Science
5 1 (0.62%) User Experience
Operating Systems
1 132 (81.48%) Windows
2 75 (46.30%) Windows Server 2008
3 60 (37.04%) Windows Server 2003
4 31 (19.14%) Windows Server 2012
5 28 (17.28%) Windows Phone 8
5 28 (17.28%) Windows Phone
5 28 (17.28%) Android
5 28 (17.28%) VMS
6 26 (16.05%) Windows 7
7 14 (8.64%) Linux
8 10 (6.17%) Windows 8
9 6 (3.70%) Red Hat Enterprise Linux
10 4 (2.47%) UNIX
10 4 (2.47%) Windows XP
10 4 (2.47%) Ubuntu
11 1 (0.62%) Mac OS X
11 1 (0.62%) Solaris
Processes & Methodologies
1 25 (15.43%) ITIL
2 10 (6.17%) Disaster Recovery
3 9 (5.56%) Mentoring
3 9 (5.56%) Change Management
4 8 (4.94%) Coaching
5 6 (3.70%) E-Commerce
6 5 (3.09%) Change Control
7 4 (2.47%) Investment Management
7 4 (2.47%) Project Management
8 3 (1.85%) Service Delivery
8 3 (1.85%) Mobile Device Management
9 2 (1.23%) Configuration Management
9 2 (1.23%) QMS
9 2 (1.23%) Root Cause Analysis
9 2 (1.23%) Workflow
9 2 (1.23%) Migration
9 2 (1.23%) Business Continuity
10 1 (0.62%) Problem Management
10 1 (0.62%) Network Management
10 1 (0.62%) Security Management
Programming Languages
1 20 (12.35%) SQL
2 12 (7.41%) PowerShell
3 6 (3.70%) C
4 4 (2.47%) VBScript
4 4 (2.47%) PHP
5 3 (1.85%) JavaScript
6 2 (1.23%) Java
7 1 (0.62%) C#
7 1 (0.62%) VB
7 1 (0.62%) VB6
7 1 (0.62%) PL/SQL
Qualifications
1 55 (33.95%) Microsoft Certification
2 44 (27.16%) MCSE
3 17 (10.49%) Cisco Certification
4 15 (9.26%) MCP
4 15 (9.26%) Citrix Certification
5 14 (8.64%) CCA
5 14 (8.64%) CCNA
6 13 (8.02%) MCSA
6 13 (8.02%) VMware Certified Professional (VCP)
7 10 (6.17%) Degree
8 9 (5.56%) MCITP
9 8 (4.94%) CCNP
10 6 (3.70%) MCTS
11 5 (3.09%) NCDA
12 4 (2.47%) MCSM
13 3 (1.85%) CCSA
14 2 (1.23%) CCSE
14 2 (1.23%) VCP5
15 1 (0.62%) CCEE
15 1 (0.62%) CCAA
Quality Assurance & Compliance
1 5 (3.09%) SLA
System Software
1 53 (32.72%) VMware Infrastructure
2 52 (32.10%) XenApp
3 50 (30.86%) Active Directory
4 33 (20.37%) vSphere
5 29 (17.90%) Citrix Presentation Server
6 25 (15.43%) Hyper-V
7 18 (11.11%) VMware ESX
8 17 (10.49%) XenDesktop
9 8 (4.94%) Terminal Services
10 5 (3.09%) XenServer
11 4 (2.47%) MetaFrame
12 1 (0.62%) VMware ESXi
Systems Management
1 32 (19.75%) Backup Exec
2 28 (17.28%) McAfee ePO
3 6 (3.70%) SCCM
4 2 (1.23%) SCOM
5 1 (0.62%) Nagios
5 1 (0.62%) Norton AntiVirus
Vendors
1 104 (64.20%) VMware
2 89 (54.94%) Citrix
3 74 (45.68%) Microsoft
4 32 (19.75%) Symantec
5 30 (18.52%) McAfee
6 29 (17.90%) Lotus
7 28 (17.28%) Clearswift
8 22 (13.58%) Cisco
9 10 (6.17%) CheckPoint
10 8 (4.94%) Apple
11 7 (4.32%) NetApp
12 5 (3.09%) Websense
12 5 (3.09%) AppSense
13 4 (2.47%) Red Hat
13 4 (2.47%) Dell
14 3 (1.85%) IBM
15 2 (1.23%) Intel
15 2 (1.23%) Oracle
15 2 (1.23%) HP
15 2 (1.23%) Juniper
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Salary: £30000.00 - £35000.00 per annum
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