The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 188 168 180
Rank change year-on-year
-20 +12
Permanent jobs requiring a 3rd Line Support 75 77 98
As % of all permanent IT jobs located in the East of England 0.95% 1.06% 1.10%
As % of the Job Titles category 0.99% 1.12% 1.14%
Number of salaries quoted 56 70 91
Average salary £35,000 £34,000 £40,000
Average salary % change year-on-year
+2.94% -15.00%
90% offered a salary of more than £26,500 £29,000 £27,500
10% offered a salary of more than £50,000 £44,100 £45,000
UK excluding London average salary £34,000 £32,500 £35,000
% change year-on-year
+4.61% -7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7589 6859 8596
As % of all permanent IT jobs located in the East of England 95.98% 94.70% 96.65%
Number of salaries quoted 6253 5881 7323
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the East of England

3rd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the East of England region.

3rd Line Support Salary Trend in the East of England

3rd Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the East of England region over the 3 months to 21 August 2014.

3rd Line Support Salary Histogram in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -22 27 £33,750 +10.65% 2
Cambridgeshire +3 16 £38,000 +8.57%
Essex -2 15 £50,000 +17.64% 1
Bedfordshire +2 14 £25,000 -41.17%
Norfolk - 2 - -
Suffolk +6 1 £32,500 +30.00% 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 21 August 2014, IT jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 138 (79.31%) Windows
2 107 (61.49%) VMware
3 98 (56.32%) Citrix
4 88 (50.57%) Windows Server 2008
5 74 (42.53%) Microsoft
6 71 (40.80%) Windows Server 2003
7 64 (36.78%) DNS
8 62 (35.63%) Firewall
9 60 (34.48%) DHCP
10 59 (33.91%) MS Exchange
10 59 (33.91%) Microsoft Certification
11 58 (33.33%) SAN
12 56 (32.18%) XenApp
13 55 (31.61%) LAN
14 53 (30.46%) WAN
14 53 (30.46%) VMware Infrastructure
15 49 (28.16%) Active Directory
16 46 (26.44%) MCSE
17 44 (25.29%) MS Excel
17 44 (25.29%) VPN
18 42 (24.14%) Exchange Server 2010
19 40 (22.99%) vSphere
20 39 (22.41%) Backup Exec
21 36 (20.69%) Symantec
22 35 (20.11%) Lotus Domino
22 35 (20.11%) Lotus
22 35 (20.11%) McAfee
22 35 (20.11%) Blackberry
22 35 (20.11%) Wi-Fi
22 35 (20.11%) Citrix Presentation Server

3rd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 21 August 2014, IT jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (33.91%) MS Exchange
2 42 (24.14%) Exchange Server 2010
3 35 (20.11%) Lotus Domino
4 33 (18.97%) Blackberry Enterprise Server
5 28 (16.09%) Exchange Server 2007
6 16 (9.20%) Exchange Server 2013
7 11 (6.32%) SharePoint
8 9 (5.17%) IIS
9 7 (4.02%) Exchange Server 2003
10 6 (3.45%) Lync
11 4 (2.30%) Apache
12 3 (1.72%) SharePoint 2010
13 2 (1.15%) IBM Notes
Applications
1 44 (25.29%) MS Excel
2 27 (15.52%) MS Office
3 1 (0.57%) MS Visio
Cloud Services
1 6 (3.45%) PaaS
1 6 (3.45%) Office 365
2 2 (1.15%) Microsoft Azure
2 2 (1.15%) Amazon AWS
Communications & Networking
1 64 (36.78%) DNS
2 62 (35.63%) Firewall
3 60 (34.48%) DHCP
4 58 (33.33%) SAN
5 55 (31.61%) LAN
6 53 (30.46%) WAN
7 44 (25.29%) VPN
8 35 (20.11%) Wi-Fi
9 20 (11.49%) TCP/IP
10 18 (10.34%) VoIP
11 11 (6.32%) NetScaler
12 9 (5.17%) Internet
13 8 (4.60%) MPLS
13 8 (4.60%) NAS
14 7 (4.02%) iSCSI
14 7 (4.02%) VLAN
15 6 (3.45%) Wireless
15 6 (3.45%) PBX
15 6 (3.45%) ISDN
16 5 (2.87%) Network Security
Database & Business Intelligence
1 27 (15.52%) SQL Server
2 9 (5.17%) SQL Server 2008
3 4 (2.30%) MySQL
4 1 (0.57%) Relational Database
4 1 (0.57%) DB2
General
1 14 (8.05%) Finance
2 7 (4.02%) Retail
3 6 (3.45%) Manufacturing
4 3 (1.72%) Banking
5 2 (1.15%) Back Office
5 2 (1.15%) Telecoms
6 1 (0.57%) Law
Libraries, Frameworks & Software Standards
1 5 (2.87%) Web Services
2 4 (2.30%) Silverlight
3 3 (1.72%) XML
3 3 (1.72%) XSL
3 3 (1.72%) HTML
4 2 (1.15%) J2EE
4 2 (1.15%) COM
4 2 (1.15%) JSP
4 2 (1.15%) Servlets
4 2 (1.15%) WAP
5 1 (0.57%) Spring
5 1 (0.57%) Classic ASP
5 1 (0.57%) ASP.NET
5 1 (0.57%) .NET
5 1 (0.57%) ODBC
Miscellaneous
1 35 (20.11%) Blackberry
2 33 (18.97%) SecurID
3 6 (3.45%) Mathematics
4 5 (2.87%) Replication
5 2 (1.15%) iPhone
6 1 (0.57%) Computer Science
Operating Systems
1 138 (79.31%) Windows
2 88 (50.57%) Windows Server 2008
3 71 (40.80%) Windows Server 2003
4 35 (20.11%) Android
5 33 (18.97%) Windows Phone 8
5 33 (18.97%) Windows Phone
5 33 (18.97%) VMS
6 31 (17.82%) Windows 7
7 29 (16.67%) Windows Server 2012
8 16 (9.20%) Linux
9 9 (5.17%) Windows 8
10 6 (3.45%) Red Hat Enterprise Linux
11 5 (2.87%) Windows XP
12 4 (2.30%) Ubuntu
12 4 (2.30%) UNIX
13 1 (0.57%) Mac OS X
13 1 (0.57%) Solaris
Processes & Methodologies
1 27 (15.52%) ITIL
2 12 (6.90%) Disaster Recovery
3 11 (6.32%) Change Management
4 7 (4.02%) E-Commerce
4 7 (4.02%) Project Management
5 6 (3.45%) Problem Management
6 5 (2.87%) Change Control
7 3 (1.72%) Mobile Device Management
7 3 (1.72%) Investment Management
7 3 (1.72%) Configuration Management
7 3 (1.72%) Service Delivery
8 2 (1.15%) ERP
8 2 (1.15%) QMS
8 2 (1.15%) Business Continuity
8 2 (1.15%) Workflow
8 2 (1.15%) Network Monitoring
8 2 (1.15%) Root Cause Analysis
9 1 (0.57%) Migration
9 1 (0.57%) Network Management
9 1 (0.57%) Service Management
Programming Languages
1 24 (13.79%) SQL
2 10 (5.75%) PowerShell
3 7 (4.02%) VB
3 7 (4.02%) JavaScript
4 6 (3.45%) C
5 4 (2.30%) C#
5 4 (2.30%) PHP
5 4 (2.30%) VB6
6 3 (1.72%) VBScript
7 2 (1.15%) Java
8 1 (0.57%) PL/SQL
Qualifications
1 59 (33.91%) Microsoft Certification
2 46 (26.44%) MCSE
3 19 (10.92%) Cisco Certification
4 18 (10.34%) Citrix Certification
4 18 (10.34%) CCNA
5 17 (9.77%) MCP
6 15 (8.62%) VMware Certified Professional (VCP)
7 14 (8.05%) Degree
7 14 (8.05%) CCA
8 12 (6.90%) MCSA
9 8 (4.60%) CCNP
9 8 (4.60%) MCTS
10 6 (3.45%) MCITP
11 5 (2.87%) NCDA
11 5 (2.87%) CCSA
12 4 (2.30%) CCEE
12 4 (2.30%) CCAA
12 4 (2.30%) CCIA
13 3 (1.72%) MCSM
13 3 (1.72%) CCDP
Quality Assurance & Compliance
1 7 (4.02%) SLA
System Software
1 56 (32.18%) XenApp
2 53 (30.46%) VMware Infrastructure
3 49 (28.16%) Active Directory
4 40 (22.99%) vSphere
5 35 (20.11%) Citrix Presentation Server
6 26 (14.94%) Hyper-V
7 18 (10.34%) VMware ESX
8 17 (9.77%) XenDesktop
9 8 (4.60%) Terminal Services
10 4 (2.30%) XenServer
11 3 (1.72%) MetaFrame
Systems Management
1 39 (22.41%) Backup Exec
2 33 (18.97%) McAfee ePO
3 6 (3.45%) SCCM
4 2 (1.15%) SCOM
4 2 (1.15%) ARCserve
5 1 (0.57%) Norton AntiVirus
5 1 (0.57%) Nagios
Vendors
1 107 (61.49%) VMware
2 98 (56.32%) Citrix
3 74 (42.53%) Microsoft
4 36 (20.69%) Symantec
5 35 (20.11%) McAfee
5 35 (20.11%) Lotus
6 33 (18.97%) Clearswift
7 26 (14.94%) Cisco
8 12 (6.90%) CheckPoint
9 8 (4.60%) Apple
10 6 (3.45%) NetApp
11 5 (2.87%) HP
11 5 (2.87%) AppSense
11 5 (2.87%) Websense
11 5 (2.87%) SonicWALL
12 4 (2.30%) Veeam
12 4 (2.30%) Red Hat
13 3 (1.72%) Juniper
13 3 (1.72%) Dell
13 3 (1.72%) IBM
Stevenage, Hertfordshire
FIRST POINT IT RESOURCING
Salary: £35000 - £45000 per annum + Car (£6.5K) + Bonus + Benefits
Posted: 18 hours ago
Southend-On-Sea, Essex
Randstad Technologies
Salary: £35000.00 - £40000.00 per annum
Posted: 2 days ago
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
Woodbridge
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 8 days ago