The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 20 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
20 Jun 2013
Same period 2012 Same period 2011
Third Line Support
Rank 124 117 155
Rank change year-on-year
-7 +38
Permanent jobs requiring a 3rd Line Support 19 33 20
As % of all permanent IT jobs located in Hertfordshire 0.797% 1.306% 0.545%
As % of the Job Titles category 0.850% 1.361% 0.582%
Number of salaries quoted 18 33 19
Average salary £30,250 £42,000 £42,500
Average salary % change year-on-year
-27.97% -1.17%
90% offered a salary of more than £27,500 £33,000 £32,000
10% offered a salary of more than £49,150 £47,500 £45,000
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2235 2425 3434
As % of all permanent IT jobs located in Hertfordshire 93.79% 96.00% 93.59%
Number of salaries quoted 1762 1968 2785
Average salary £42,500 £42,000 £41,500
Average salary % change year-on-year
+1.19% +1.20%
90% offered a salary of more than £25,500 £25,000 £27,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
3rd Line Support
East of England

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Hertfordshire 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Hertfordshire region.

Hertfordshire 3rd Line Support Salary Trend

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Hertfordshire region over the 3 months to 20 June 2013.

Hertfordshire 3rd Line Support Salary Histogram

3rd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Hertfordshire region over the 3 months to 20 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
St Albans -4 5 £29,250 +10.37%
Rickmansworth - 2 £27,500 -
Watford +5 1 £26,500 -44.21%
3rd Line Support
East of England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 20 June 2013, IT jobs across the Hertfordshire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 32 (69.57%) Windows
2 29 (63.04%) Microsoft
3 24 (52.17%) VMware
4 22 (47.83%) VMware Infrastructure
5 19 (41.30%) Active Directory
5 19 (41.30%) MS Excel
6 18 (39.13%) Cisco
7 13 (28.26%) Windows Server 2008
8 12 (26.09%) MS Exchange
9 11 (23.91%) IIS
9 11 (23.91%) Windows Server 2003
9 11 (23.91%) Firewall
9 11 (23.91%) VMware ESXi
10 10 (21.74%) Windows XP
10 10 (21.74%) DNS
10 10 (21.74%) DHCP
11 9 (19.57%) Cisco Certification
12 8 (17.39%) PowerShell
13 7 (15.22%) Windows Vista
13 7 (15.22%) Migration
13 7 (15.22%) TCP/IP
14 6 (13.04%) LAN
14 6 (13.04%) Microsoft Certification
14 6 (13.04%) VMware ESX
14 6 (13.04%) vSphere
14 6 (13.04%) NAS
14 6 (13.04%) Exchange Server 2010
15 5 (10.87%) Hyper-V
15 5 (10.87%) iSCSI
15 5 (10.87%) Apple

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 20 June 2013, IT jobs across the Hertfordshire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (2.174%) Web Services
Application Platforms
1 12 (26.09%) MS Exchange
2 11 (23.91%) IIS
3 6 (13.04%) Exchange Server 2010
4 4 (8.696%) SharePoint
4 4 (8.696%) Exchange Server 2003
5 3 (6.522%) Lync
5 3 (6.522%) Exchange Server 2007
6 1 (2.174%) Exchange Server 2013
Applications
1 19 (41.30%) MS Excel
2 5 (10.87%) MS Office
3 2 (4.348%) Google Apps
Business Applications
1 3 (6.522%) SAP Retail
1 3 (6.522%) Remedy ITSM
1 3 (6.522%) SAP MM
Communications & Networking
1 11 (23.91%) Firewall
2 10 (21.74%) DNS
2 10 (21.74%) DHCP
3 7 (15.22%) TCP/IP
4 6 (13.04%) LAN
4 6 (13.04%) NAS
5 5 (10.87%) iSCSI
5 5 (10.87%) WAN
6 4 (8.696%) SAN
6 4 (8.696%) VLAN
7 3 (6.522%) Cisco ASA
7 3 (6.522%) VoIP
7 3 (6.522%) WLAN
8 2 (4.348%) VPN
8 2 (4.348%) Wi-Fi
8 2 (4.348%) Wireless
8 2 (4.348%) MGCP
8 2 (4.348%) H.323
8 2 (4.348%) Cisco IPT
8 2 (4.348%) Unified Communications
Database & Business Intelligence
1 3 (6.522%) SQL Server
2 1 (2.174%) SQL Server 2005
2 1 (2.174%) SQL Server 2008
2 1 (2.174%) MySQL
General
1 4 (8.696%) Retail
2 3 (6.522%) Finance
3 2 (4.348%) Legal
4 1 (2.174%) Local Government
4 1 (2.174%) Billing
4 1 (2.174%) Back Office
Miscellaneous
1 1 (2.174%) SaaS
1 1 (2.174%) Clustering
1 1 (2.174%) Statistics
1 1 (2.174%) iPhone
1 1 (2.174%) Blog
1 1 (2.174%) Video Conferencing
1 1 (2.174%) Blackberry
Operating Systems
1 32 (69.57%) Windows
2 13 (28.26%) Windows Server 2008
3 11 (23.91%) Windows Server 2003
4 10 (21.74%) Windows XP
5 7 (15.22%) Windows Vista
6 4 (8.696%) Windows 7
7 3 (6.522%) Linux
8 1 (2.174%) Mac OS
8 1 (2.174%) Windows 2000 Server
8 1 (2.174%) Android
Processes & Methodologies
1 7 (15.22%) Migration
2 3 (6.522%) Change Control
2 3 (6.522%) Disaster Recovery
2 3 (6.522%) ITSM
3 2 (4.348%) ITIL
3 2 (4.348%) Security Management
3 2 (4.348%) Network Management
4 1 (2.174%) Software Deployment
4 1 (2.174%) High Availability
4 1 (2.174%) Knowledge Management
4 1 (2.174%) Asset Management
4 1 (2.174%) Data Security
4 1 (2.174%) Incident Management
4 1 (2.174%) Project Planning
4 1 (2.174%) Load Balancing
4 1 (2.174%) Data Protection
Programming Languages
1 8 (17.39%) PowerShell
2 5 (10.87%) SQL
3 2 (4.348%) Java
4 1 (2.174%) Python
Qualifications
1 9 (19.57%) Cisco Certification
2 6 (13.04%) Microsoft Certification
3 4 (8.696%) CCNP
3 4 (8.696%) CCNA
4 3 (6.522%) CCVP
4 3 (6.522%) MCSE
4 3 (6.522%) CCIE
5 2 (4.348%) MCP
5 2 (4.348%) MCITP
6 1 (2.174%) CCSE
6 1 (2.174%) CCSA
6 1 (2.174%) MCTS
6 1 (2.174%) Security Cleared
6 1 (2.174%) CCSP
System Software
1 22 (47.83%) VMware Infrastructure
2 19 (41.30%) Active Directory
3 11 (23.91%) VMware ESXi
4 6 (13.04%) VMware ESX
4 6 (13.04%) vSphere
5 5 (10.87%) Hyper-V
6 2 (4.348%) VMware Server
7 1 (2.174%) XenApp
7 1 (2.174%) VMware Workstation
7 1 (2.174%) Microsoft App-V
7 1 (2.174%) Terminal Server
7 1 (2.174%) NFS
Systems Management
1 3 (6.522%) Cisco UCCX
1 3 (6.522%) WSUS
2 2 (4.348%) SCCM
2 2 (4.348%) WMI
2 2 (4.348%) Cisco CUCM
3 1 (2.174%) Cisco UCCE
3 1 (2.174%) SCOM
Vendors
1 29 (63.04%) Microsoft
2 24 (52.17%) VMware
3 18 (39.13%) Cisco
4 5 (10.87%) Apple
4 5 (10.87%) Citrix
5 3 (6.522%) BMC
5 3 (6.522%) Remedy
5 3 (6.522%) SAP
6 2 (4.348%) Google
7 1 (2.174%) Kaseya
7 1 (2.174%) Northgate
7 1 (2.174%) CheckPoint
7 1 (2.174%) Novell
7 1 (2.174%) HP
7 1 (2.174%) Oracle
Hertfordshire
2nd / 3rd Line Support Engineer - VMware - Networking - Powershell - Server - SBS - Small Business Server - Kaseya... Previous client facing experience is a plus and the 2nd / 3rd Line Support Engineer...
Pertemps IT
Salary: £28000 to £30000 per annum - + Benefits
Posted: 19 June 2013
Hemel Hempstead, Hertfordshire
line Support Engineer: virtualisation, Unix / Linux (Redhat,Centos), Windows server 2003/2008/2012, LAN technologies, Citrix, SAN, HP BladeSystem & Enclosures, IIS, datacentre support, back-ups and network monitoring.
Green Thompson Consulting
Salary: From £35,000 to £40,000 per annum
Posted: 18 June 2013