The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 126 112 124
Rank change year-on-year
-14 +12
Permanent jobs requiring a 3rd Line Support 27 36 28
As % of all permanent IT jobs located in Hertfordshire 1.17% 1.44% 1.08%
As % of the Job Titles category 1.23% 1.49% 1.13%
Number of salaries quoted 23 34 27
Average salary £35,000 £34,000 £30,000
Average salary % change year-on-year
+2.94% +13.33%
90% offered a salary of more than £27,700 £29,150 £27,500
10% offered a salary of more than £50,000 £45,000 £40,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2200 2410 2469
As % of all permanent IT jobs located in Hertfordshire 94.95% 96.13% 95.33%
Number of salaries quoted 1796 1938 2051
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £27,000 £26,150
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Hertfordshire

3rd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Hertfordshire region.

3rd Line Support Salary Trend in Hertfordshire

3rd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Hertfordshire region over the 3 months to 1 May 2015.

3rd Line Support Salary Histogram in Hertfordshire

3rd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Hertfordshire region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rickmansworth - 8 £34,000 - 1
St Albans -16 3 £39,000 +25.80%
Hemel Hempstead -33 3 £24,000 -41.46%
Stevenage +12 2 £35,000 +5.26%
Watford +6 1 £50,000 +51.51%
Borehamwood - 1 £32,500 -
Harpenden - 1 £28,500 -
3rd Line Support
East of England

3rd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 1 May 2015, IT jobs across the Hertfordshire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 34 (75.56%) Windows
2 28 (62.22%) Active Directory
3 23 (51.11%) VMware
4 21 (46.67%) VMware Infrastructure
4 21 (46.67%) Microsoft
5 19 (42.22%) Windows Server 2012
6 17 (37.78%) MS Exchange
7 16 (35.56%) Cisco
8 15 (33.33%) Citrix
9 14 (31.11%) SharePoint
9 14 (31.11%) ITIL
10 12 (26.67%) Firewall
11 11 (24.44%) LAN
11 11 (24.44%) WAN
11 11 (24.44%) Hyper-V
12 10 (22.22%) Windows Server 2008
12 10 (22.22%) SAN
13 9 (20.00%) ITIL Certification
13 9 (20.00%) MS Excel
14 8 (17.78%) Microsoft Certification
14 8 (17.78%) Windows 7
15 7 (15.56%) Windows 8
15 7 (15.56%) Cisco Certification
15 7 (15.56%) TCP/IP
16 6 (13.33%) VPN
16 6 (13.33%) DNS
16 6 (13.33%) DHCP
16 6 (13.33%) SQL
16 6 (13.33%) CheckPoint
17 5 (11.11%) MCSE

3rd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 1 May 2015, IT jobs across the Hertfordshire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (37.78%) MS Exchange
2 14 (31.11%) SharePoint
3 5 (11.11%) Exchange Server 2013
3 5 (11.11%) Exchange Server 2010
4 3 (6.67%) IIS
5 2 (4.44%) Exchange Server 2007
5 2 (4.44%) Lync
6 1 (2.22%) Blackberry Enterprise Server
Applications
1 9 (20.00%) MS Excel
2 2 (4.44%) MS Office
Business Applications
1 2 (4.44%) Dynamics CRM
Cloud Services
1 5 (11.11%) Office 365
2 1 (2.22%) Microsoft Azure
Communications & Networking
1 12 (26.67%) Firewall
2 11 (24.44%) LAN
2 11 (24.44%) WAN
3 10 (22.22%) SAN
4 7 (15.56%) TCP/IP
5 6 (13.33%) VPN
5 6 (13.33%) DNS
5 6 (13.33%) DHCP
6 4 (8.89%) VLAN
7 3 (6.67%) iSCSI
8 2 (4.44%) HTTP
8 2 (4.44%) SMTP
8 2 (4.44%) Wi-Fi
Database & Business Intelligence
1 2 (4.44%) SQL Server
2 1 (2.22%) MySQL
General
1 4 (8.89%) Law
2 3 (6.67%) Manufacturing
3 2 (4.44%) Finance
Libraries, Frameworks & Software Standards
1 4 (8.89%) Application Packaging
Miscellaneous
1 2 (4.44%) Fat Client
1 2 (4.44%) Social Media
1 2 (4.44%) Thin Client
2 1 (2.22%) Analytical Skills
Operating Systems
1 34 (75.56%) Windows
2 19 (42.22%) Windows Server 2012
3 10 (22.22%) Windows Server 2008
4 8 (17.78%) Windows 7
5 7 (15.56%) Windows 8
6 4 (8.89%) Windows Server 2003
7 1 (2.22%) UNIX
7 1 (2.22%) Linux
7 1 (2.22%) Windows XP
7 1 (2.22%) Mac OS
Processes & Methodologies
1 14 (31.11%) ITIL
2 4 (8.89%) Disaster Recovery
3 3 (6.67%) Change Management
3 3 (6.67%) Software Deployment
3 3 (6.67%) Network Design
4 2 (4.44%) Incident Management
4 2 (4.44%) Knowledge Management
4 2 (4.44%) Capacity Management
4 2 (4.44%) Coaching
4 2 (4.44%) CRM
5 1 (2.22%) Project Management
5 1 (2.22%) Migration
5 1 (2.22%) Software Testing
5 1 (2.22%) Enterprise Architecture
5 1 (2.22%) Technical Architecture
5 1 (2.22%) Logistics
Programming Languages
1 6 (13.33%) SQL
2 2 (4.44%) PowerShell
2 2 (4.44%) VB
Qualifications
1 9 (20.00%) ITIL Certification
2 8 (17.78%) Microsoft Certification
3 7 (15.56%) Cisco Certification
4 5 (11.11%) MCSE
5 4 (8.89%) MCITP
6 3 (6.67%) CCNA
6 3 (6.67%) MCSA
6 3 (6.67%) VMware Certified Professional (VCP)
7 2 (4.44%) CCNP
7 2 (4.44%) MCP
8 1 (2.22%) Citrix Certification
8 1 (2.22%) CCEA
8 1 (2.22%) CCIA
8 1 (2.22%) Security Cleared
Quality Assurance & Compliance
1 3 (6.67%) SLA
2 1 (2.22%) QA
System Software
1 28 (62.22%) Active Directory
2 21 (46.67%) VMware Infrastructure
3 11 (24.44%) Hyper-V
4 4 (8.89%) XenDesktop
5 3 (6.67%) Terminal Services
6 2 (4.44%) XenServer
6 2 (4.44%) vSphere
7 1 (2.22%) VMware ESX
7 1 (2.22%) XenApp
Systems Management
1 5 (11.11%) SCCM
2 4 (8.89%) ZENworks
3 2 (4.44%) Backup Exec
Vendors
1 23 (51.11%) VMware
2 21 (46.67%) Microsoft
3 16 (35.56%) Cisco
4 15 (33.33%) Citrix
5 6 (13.33%) CheckPoint
6 4 (8.89%) Apple
7 3 (6.67%) HP
8 2 (4.44%) SonicWALL
8 2 (4.44%) Symantec
8 2 (4.44%) Novell
9 1 (2.22%) Sage
9 1 (2.22%) Dell
9 1 (2.22%) Barracuda Networks
Rickmansworth, Hertfordshire
@ITS
Salary: From £28,000 to £38,000 per annum + CAR + benefits
Posted: 3 days ago
Hertfordshire
Cadence Resourcing
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Bishop's Stortford, Hertfordshire
Applause IT Innovation
Salary: £37000 - £44000 per annum + Depending on Experience + Bens
Posted: 6 days ago