The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 109 90 136
Rank change year-on-year
-19 +46
Permanent jobs requiring a 3rd Line Support 30 43 30
As % of all permanent IT jobs located in Hertfordshire 1.32% 2.13% 1.02%
As % of the Job Titles category 1.36% 2.24% 1.06%
Number of salaries quoted 21 41 19
Average salary £33,500 £30,000 £40,000
Average salary % change year-on-year
+11.66% -25.00%
90% offered a salary of more than £30,000 £29,000 £32,500
10% offered a salary of more than £40,000 £42,500 £42,200
UK excluding London average salary £33,500 £32,500 £34,500
% change year-on-year
+3.07% -5.79%
3rd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2205 1920 2843
As % of all permanent IT jobs located in Hertfordshire 96.84% 95.19% 96.37%
Number of salaries quoted 1823 1584 2231
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £24,000 £25,000
10% offered a salary of more than £66,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Hertfordshire

3rd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Hertfordshire region.

3rd Line Support Salary Trend in Hertfordshire

3rd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Hertfordshire region over the 3 months to 17 September 2014.

3rd Line Support Salary Histogram in Hertfordshire

3rd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Hertfordshire region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 13 £37,750 -
Stevenage - 11 £33,500 - 1
Hemel Hempstead -14 4 £30,000 -29.41%
Welwyn Garden City +5 1 £31,500 -3.07%
St Albans -25 1 £35,000 +15.70% 1
3rd Line Support
East of England

3rd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 41 (77.36%) Windows
2 39 (73.58%) VMware
3 37 (69.81%) Microsoft
4 32 (60.38%) VMware Infrastructure
5 31 (58.49%) MS Exchange
6 27 (50.94%) Windows Server 2008
7 26 (49.06%) Active Directory
8 23 (43.40%) Windows Server 2003
9 22 (41.51%) Windows Server 2012
10 20 (37.74%) Exchange Server 2007
11 18 (33.96%) MS Excel
12 17 (32.08%) Hyper-V
13 16 (30.19%) Exchange Server 2013
14 15 (28.30%) Cisco
14 15 (28.30%) Exchange Server 2010
15 14 (26.42%) DNS
16 12 (22.64%) ITIL
16 12 (22.64%) Linux
16 12 (22.64%) Cisco Certification
17 11 (20.75%) CCNA
17 11 (20.75%) Microsoft Certification
18 10 (18.87%) Retail
19 9 (16.98%) MS Office
19 9 (16.98%) LAN
19 9 (16.98%) WAN
19 9 (16.98%) DHCP
19 9 (16.98%) Firewall
19 9 (16.98%) Degree
19 9 (16.98%) Mentoring
20 8 (15.09%) VoIP

3rd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (58.49%) MS Exchange
2 20 (37.74%) Exchange Server 2007
3 16 (30.19%) Exchange Server 2013
4 15 (28.30%) Exchange Server 2010
5 6 (11.32%) Lync
6 4 (7.55%) Apache
7 3 (5.66%) SharePoint
8 2 (3.77%) IIS
9 1 (1.89%) SharePoint 2010
9 1 (1.89%) Exchange Server 2003
Applications
1 18 (33.96%) MS Excel
2 9 (16.98%) MS Office
Cloud Services
1 6 (11.32%) PaaS
2 4 (7.55%) Office 365
3 2 (3.77%) Microsoft Azure
Communications & Networking
1 14 (26.42%) DNS
2 9 (16.98%) LAN
2 9 (16.98%) WAN
2 9 (16.98%) DHCP
2 9 (16.98%) Firewall
3 8 (15.09%) TCP/IP
3 8 (15.09%) VoIP
4 6 (11.32%) SAN
4 6 (11.32%) MPLS
4 6 (11.32%) VPN
4 6 (11.32%) PBX
4 6 (11.32%) ISDN
4 6 (11.32%) VLAN
5 5 (9.43%) Internet
6 4 (7.55%) HTTP
7 1 (1.89%) LDAP
7 1 (1.89%) Intranet
7 1 (1.89%) OSPF
7 1 (1.89%) BGP
7 1 (1.89%) Telnet
Database & Business Intelligence
1 4 (7.55%) MySQL
1 4 (7.55%) SQL Server
2 1 (1.89%) SQL Server 2008
2 1 (1.89%) Relational Database
General
1 10 (18.87%) Retail
2 7 (13.21%) Finance
3 6 (11.32%) Manufacturing
4 3 (5.66%) Law
5 2 (3.77%) Back Office
Libraries, Frameworks & Software Standards
1 2 (3.77%) COM
2 1 (1.89%) Silverlight
Miscellaneous
1 6 (11.32%) Mathematics
2 1 (1.89%) User Experience
2 1 (1.89%) Analytical Skills
2 1 (1.89%) Replication
Operating Systems
1 41 (77.36%) Windows
2 27 (50.94%) Windows Server 2008
3 23 (43.40%) Windows Server 2003
4 22 (41.51%) Windows Server 2012
5 12 (22.64%) Linux
6 8 (15.09%) Windows 8
7 6 (11.32%) Red Hat Enterprise Linux
8 4 (7.55%) Windows 7
8 4 (7.55%) Ubuntu
9 2 (3.77%) UNIX
10 1 (1.89%) Solaris
Processes & Methodologies
1 12 (22.64%) ITIL
2 9 (16.98%) Mentoring
3 8 (15.09%) Coaching
4 6 (11.32%) E-Commerce
5 3 (5.66%) Project Management
6 2 (3.77%) Workflow
6 2 (3.77%) QMS
6 2 (3.77%) Root Cause Analysis
7 1 (1.89%) Change Control
7 1 (1.89%) Problem Management
7 1 (1.89%) Change Management
7 1 (1.89%) Disaster Recovery
7 1 (1.89%) Security Management
Programming Languages
1 6 (11.32%) C
1 6 (11.32%) PowerShell
2 4 (7.55%) SQL
2 4 (7.55%) PHP
3 1 (1.89%) PL/SQL
3 1 (1.89%) C#
3 1 (1.89%) JavaScript
3 1 (1.89%) VB
3 1 (1.89%) VB6
Qualifications
1 12 (22.64%) Cisco Certification
2 11 (20.75%) Microsoft Certification
2 11 (20.75%) CCNA
3 9 (16.98%) Degree
4 7 (13.21%) MCSE
4 7 (13.21%) MCITP
5 6 (11.32%) MCP
6 5 (9.43%) MCSA
6 5 (9.43%) CCNP
6 5 (9.43%) VMware Certified Professional (VCP)
7 2 (3.77%) Citrix Certification
8 1 (1.89%) MCTS
8 1 (1.89%) CCA
8 1 (1.89%) CCEE
8 1 (1.89%) CCAA
8 1 (1.89%) CCIA
8 1 (1.89%) HND
8 1 (1.89%) CCSA
8 1 (1.89%) CCSE
Quality Assurance & Compliance
1 2 (3.77%) SLA
System Software
1 32 (60.38%) VMware Infrastructure
2 26 (49.06%) Active Directory
3 17 (32.08%) Hyper-V
4 8 (15.09%) Terminal Services
4 8 (15.09%) VMware ESX
5 2 (3.77%) vSphere
6 1 (1.89%) XenApp
6 1 (1.89%) XenDesktop
Systems Management
1 2 (3.77%) SCCM
2 1 (1.89%) Nagios
Vendors
1 39 (73.58%) VMware
2 37 (69.81%) Microsoft
3 15 (28.30%) Cisco
4 8 (15.09%) Apple
5 7 (13.21%) CheckPoint
5 7 (13.21%) Citrix
6 4 (7.55%) Red Hat
7 3 (5.66%) Dell
7 3 (5.66%) IBM
8 2 (3.77%) Symantec
8 2 (3.77%) Amdocs
8 2 (3.77%) Veeam
9 1 (1.89%) Kaseya
9 1 (1.89%) SonicWALL
9 1 (1.89%) Sun
9 1 (1.89%) HP
9 1 (1.89%) NetApp
9 1 (1.89%) Novell
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 5 days ago
Hertfordshire
NFP Group Ltd
Salary: £35000 - £45000 per annum + Bonus + Benefits
Posted: 8 days ago
Stevenage
NFP Group Ltd
Salary: £35000 - £45000 per annum + Car Allowance (£6.5K) + Bonus
Posted: 18 days ago