The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Help Desk Support Technician
Rank 861 900 888
Rank change year-on-year
+39 -12
Permanent jobs requiring a Help Desk Support Technician 41 23 18
As % of all permanent IT jobs located in England 0.044% 0.024% 0.018%
As % of the Job Titles category 0.046% 0.024% 0.019%
Number of salaries quoted 40 13 18
Average salary £19,000 £21,500 £23,000
Average salary % change year-on-year
-11.62% -6.52%
90% offered a salary of more than £17,500 £17,150 £19,100
10% offered a salary of more than £25,000 £25,000 £30,000
UK excluding London average salary £19,000 £19,000 £22,750
% change year-on-year
- -16.48%
Help Desk Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
89882 94415 94645
As % of all permanent IT jobs located in England 96.13% 96.49% 96.31%
Number of salaries quoted 76200 78954 76880
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in England

Help Desk Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician across the England region.

Help Desk Support Technician Salary Trend in England

Help Desk Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician across the England region over the 3 months to 13 February 2016.

Help Desk Support Technician Salary Histogram in England

Help Desk Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the England region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +15 22 £18,500 -25.25% 1
London +28 8 £25,000 +4.16% 1
East of England +9 5 £25,000 +42.85% 1
South West -6 2 £16,500 -
West Midlands - 2 £18,250 -
North West +32 1 £25,000 +47.05% 1
East Midlands +1 1 £20,000 +11.11% 1
Help Desk Support Technician
UK

Help Desk Support Technician
Top 30 Related IT Skills in England

For the 6 months to 13 February 2016, IT jobs across the England region that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 59 (80.82%) Windows
2 34 (46.58%) Windows Server
3 33 (45.21%) Active Directory
4 32 (43.84%) MS Office
5 27 (36.99%) Windows 7
6 25 (34.25%) Microsoft
7 21 (28.77%) Windows 8
8 19 (26.03%) Windows XP
9 18 (24.66%) Office 365
10 16 (21.92%) MS Excel
11 15 (20.55%) Android
12 12 (16.44%) Cisco
13 11 (15.07%) Degree
13 11 (15.07%) Apple iOS
14 10 (13.70%) Firewall
14 10 (13.70%) DNS
14 10 (13.70%) DHCP
15 9 (12.33%) MS Exchange
15 9 (12.33%) VMware
15 9 (12.33%) Windows Server 2008
15 9 (12.33%) VMware Infrastructure
16 8 (10.96%) Time Management
16 8 (10.96%) SLA
17 7 (9.59%) Citrix
17 7 (9.59%) Windows Server 2003
17 7 (9.59%) LAN
17 7 (9.59%) Driving Licence
18 6 (8.22%) Data Centre
18 6 (8.22%) Windows Server 2012
18 6 (8.22%) VPN

Help Desk Support Technician
Top Related IT Skills in England by Category

For the 6 months to 13 February 2016, IT jobs across the England region that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.33%) MS Exchange
2 4 (5.48%) SharePoint
3 1 (1.37%) Exchange Server 2003
3 1 (1.37%) Exchange Server 2010
Applications
1 32 (43.84%) MS Office
2 16 (21.92%) MS Excel
Cloud Services
1 18 (24.66%) Office 365
2 2 (2.74%) Google Apps
3 1 (1.37%) Amazon AWS
Communications & Networking
1 10 (13.70%) DHCP
1 10 (13.70%) DNS
1 10 (13.70%) Firewall
2 7 (9.59%) LAN
3 6 (8.22%) VPN
4 5 (6.85%) TCP/IP
5 3 (4.11%) Remote Desktop
5 3 (4.11%) Unified Communications
6 2 (2.74%) Internet
6 2 (2.74%) WAN
6 2 (2.74%) Wi-Fi
7 1 (1.37%) Intranet
Database & Business Intelligence
1 1 (1.37%) MS Access
General
1 4 (5.48%) Legal
2 2 (2.74%) Billing
3 1 (1.37%) Back Office
3 1 (1.37%) Finance
3 1 (1.37%) Manufacturing
3 1 (1.37%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.37%) Web Services
Miscellaneous
1 7 (9.59%) Driving Licence
2 6 (8.22%) Data Centre
3 5 (6.85%) Computer Science
4 4 (5.48%) Blackberry
4 4 (5.48%) iPhone
5 3 (4.11%) Analytical Skills
6 2 (2.74%) CMDB
7 1 (1.37%) Algorithms
7 1 (1.37%) Biometrics
7 1 (1.37%) EqualLogic
7 1 (1.37%) VLE
Operating Systems
1 59 (80.82%) Windows
2 34 (46.58%) Windows Server
3 27 (36.99%) Windows 7
4 21 (28.77%) Windows 8
5 19 (26.03%) Windows XP
6 15 (20.55%) Android
7 11 (15.07%) Apple iOS
8 9 (12.33%) Windows Server 2008
9 7 (9.59%) Windows Server 2003
10 6 (8.22%) Windows Server 2012
11 3 (4.11%) Windows 2000
12 1 (1.37%) Linux
12 1 (1.37%) Windows 10
Processes & Methodologies
1 8 (10.96%) Time Management
2 5 (6.85%) ITIL
3 3 (4.11%) Disaster Recovery
3 3 (4.11%) ERP
3 3 (4.11%) Patch Management
4 2 (2.74%) Line Management
4 2 (2.74%) Mentoring
5 1 (1.37%) Asset Management
5 1 (1.37%) Network Monitoring
5 1 (1.37%) Stakeholder Management
Programming Languages
1 5 (6.85%) C
2 3 (4.11%) SQL
Qualifications
1 11 (15.07%) Degree
2 5 (6.85%) DBS Check
2 5 (6.85%) HND
Quality Assurance & Compliance
1 8 (10.96%) SLA
System Software
1 33 (45.21%) Active Directory
2 9 (12.33%) VMware Infrastructure
3 4 (5.48%) vSphere
4 3 (4.11%) Hyper-V
5 2 (2.74%) Terminal Services
5 2 (2.74%) XenApp
6 1 (1.37%) XenDesktop
Systems Management
1 3 (4.11%) SCCM
2 1 (1.37%) Norton AntiVirus
Vendors
1 25 (34.25%) Microsoft
2 12 (16.44%) Cisco
3 9 (12.33%) VMware
4 7 (9.59%) Citrix
5 5 (6.85%) HP
6 4 (5.48%) SonicWALL
6 4 (5.48%) WatchGuard
7 2 (2.74%) Apple
7 2 (2.74%) Google
8 1 (1.37%) Acronis
8 1 (1.37%) Avaya
8 1 (1.37%) Capita
8 1 (1.37%) Dell
8 1 (1.37%) Intel Security
8 1 (1.37%) Sophos
8 1 (1.37%) Symantec
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