The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Help Desk Support Technician
Rank 847 888 863
Rank change year-on-year
+41 -25
Permanent jobs requiring a Help Desk Support Technician 21 13 4
As % of all permanent IT jobs located in England 0.020% 0.012% 0.004%
As % of the Job Titles category 0.021% 0.012% 0.004%
Number of salaries quoted 13 13 4
Average salary £23,500 £23,000 £26,750
Average salary % change year-on-year
+2.17% -14.01%
90% offered a salary of more than £18,900 £20,000 £19,800
10% offered a salary of more than £36,000 £32,000 £30,900
UK excluding London average salary £22,750 £22,000 £17,750
% change year-on-year
+3.40% +23.94%
Help Desk Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98006 104685 98144
As % of all permanent IT jobs located in England 94.71% 94.59% 94.78%
Number of salaries quoted 80950 85693 82553
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in England

Help Desk Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician across the England region.

Help Desk Support Technician Salary Trend in England

Help Desk Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician across the England region over the 3 months to 27 April 2015.

Help Desk Support Technician Salary Histogram in England

Help Desk Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the England region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +31 7 £36,000 +20.00%
East of England +27 5 £23,500 +17.50%
South East +15 5 £22,000 -29.03%
South West -24 3 £18,000 -10.00%
North West - 1 £18,500 -
Help Desk Support Technician
UK

Help Desk Support Technician
Top 30 Related IT Skills in England

For the 6 months to 27 April 2015, IT jobs across the England region that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 33 (78.57%) MS Office
2 32 (76.19%) Microsoft
3 26 (61.90%) TCP/IP
4 25 (59.52%) DHCP
4 25 (59.52%) DNS
5 24 (57.14%) Firewall
6 23 (54.76%) VPN
7 17 (40.48%) Windows
8 10 (23.81%) Active Directory
9 9 (21.43%) Degree
10 8 (19.05%) Office 365
11 7 (16.67%) Windows 7
11 7 (16.67%) Citrix
12 6 (14.29%) C
12 6 (14.29%) Blackberry
12 6 (14.29%) Telecoms
12 6 (14.29%) Windows 8
13 5 (11.90%) HND
14 4 (9.52%) HNC
14 4 (9.52%) LAN
14 4 (9.52%) WAN
14 4 (9.52%) Wi-Fi
14 4 (9.52%) Banking
14 4 (9.52%) Mathematics
14 4 (9.52%) XenApp
15 3 (7.14%) Mobile Device Management
15 3 (7.14%) Apple iOS
15 3 (7.14%) Android
15 3 (7.14%) Finance
15 3 (7.14%) MS Excel

Help Desk Support Technician
Top Related IT Skills in England by Category

For the 6 months to 27 April 2015, IT jobs across the England region that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.14%) MS Exchange
2 1 (2.38%) Exchange Server 2007
2 1 (2.38%) IIS
2 1 (2.38%) SharePoint
Applications
1 33 (78.57%) MS Office
2 3 (7.14%) MS Excel
Business Applications
1 2 (4.76%) HiPortfolio
Cloud Services
1 8 (19.05%) Office 365
2 1 (2.38%) Cloud Computing
2 1 (2.38%) Google Apps
Communications & Networking
1 26 (61.90%) TCP/IP
2 25 (59.52%) DNS
2 25 (59.52%) DHCP
3 24 (57.14%) Firewall
4 23 (54.76%) VPN
5 4 (9.52%) LAN
5 4 (9.52%) WAN
5 4 (9.52%) Wi-Fi
6 1 (2.38%) Wireless
6 1 (2.38%) IMAP
6 1 (2.38%) POP3
6 1 (2.38%) SMTP
6 1 (2.38%) SAN
Database & Business Intelligence
1 1 (2.38%) SQL Server
General
1 6 (14.29%) Telecoms
2 4 (9.52%) Banking
3 3 (7.14%) Finance
4 1 (2.38%) Retail
4 1 (2.38%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.38%) MAPI
Miscellaneous
1 6 (14.29%) Blackberry
2 4 (9.52%) Mathematics
3 2 (4.76%) Statistics
Operating Systems
1 17 (40.48%) Windows
2 7 (16.67%) Windows 7
3 6 (14.29%) Windows 8
4 3 (7.14%) Apple iOS
4 3 (7.14%) Windows Server 2003
4 3 (7.14%) Android
5 2 (4.76%) Solaris
6 1 (2.38%) Linux
6 1 (2.38%) Mac OS X
6 1 (2.38%) Windows Server 2008
Processes & Methodologies
1 3 (7.14%) Mobile Device Management
2 2 (4.76%) Investment Management
2 2 (4.76%) Software Deployment
3 1 (2.38%) Migration
3 1 (2.38%) Software Testing
Programming Languages
1 6 (14.29%) C
2 2 (4.76%) SQL
Qualifications
1 9 (21.43%) Degree
2 5 (11.90%) HND
3 4 (9.52%) HNC
System Software
1 10 (23.81%) Active Directory
2 4 (9.52%) XenApp
3 1 (2.38%) VirtualBox
3 1 (2.38%) KVM
3 1 (2.38%) VMware Infrastructure
Systems Management
1 1 (2.38%) Backup Exec
Vendors
1 32 (76.19%) Microsoft
2 7 (16.67%) Citrix
3 2 (4.76%) Bloomberg
3 2 (4.76%) Cisco
4 1 (2.38%) VMware
4 1 (2.38%) Google
4 1 (2.38%) NETGEAR
4 1 (2.38%) Kaspersky
4 1 (2.38%) Apple
4 1 (2.38%) HP
4 1 (2.38%) Dell