The first table below looks at the demand for Incident Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hertfordshire region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Incident Management
Rank 107 120 153
Rank change year-on-year
+13 +33
Permanent jobs citing Incident Management 36 30 15
As % of all permanent IT jobs located in Hertfordshire 1.465% 1.191% 0.455%
As % of the Processes & Methodologies category 1.917% 1.622% 0.597%
Number of salaries quoted 35 30 8
Average salary £37,500 £40,000 £37,467
Average salary % change year-on-year
-6.25% +6.76%
90% offered a salary of more than £31,900 £18,000 £20,450
10% offered a salary of more than £45,000 £50,000 £48,250
UK excluding London average salary £37,500 £35,000 £35,000
% change year-on-year
+7.14% -
All Processes & Methodologies
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1878 1850 2514
As % of all permanent IT jobs located in Hertfordshire 76.40% 73.44% 76.27%
Number of salaries quoted 1488 1502 2024
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £31,500 £31,500 £32,500
10% offered a salary of more than £65,000 £67,500 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Incident Management
East of England

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Hertfordshire Incident Management Jobs Demand Trend

Incident Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Hertfordshire region.

Hertfordshire Incident Management Salary Trend

Incident Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Incident Management across the Hertfordshire region over the 3 months to 21 May 2013.

Hertfordshire Incident Management Salary Histogram

Incident Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the Hertfordshire region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Hemel Hempstead +11 13 £32,500 +80.55%
Potters Bar - 6 £45,000 -
Welwyn Garden City -22 1 £47,501 -
Incident Management
East of England

Incident Management
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Hertfordshire region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 46 (73.02%) ITIL
2 31 (49.21%) Finance
3 27 (42.86%) SQL
4 19 (30.16%) Windows
5 15 (23.81%) SQL Server
5 15 (23.81%) Data Warehouse
5 15 (23.81%) Retail
6 14 (22.22%) SQL Server Integration Services
6 14 (22.22%) Retail Banking
6 14 (22.22%) SQL Server 2008
6 14 (22.22%) Wireless
6 14 (22.22%) Banking
6 14 (22.22%) SQL Server Reporting Services
7 13 (20.63%) Wi-Fi
7 13 (20.63%) Disaster Recovery
7 13 (20.63%) MCSE
7 13 (20.63%) JavaScript
7 13 (20.63%) Microsoft
7 13 (20.63%) Microsoft Certification
7 13 (20.63%) ITIL Certification
8 12 (19.05%) Perl
8 12 (19.05%) DTS
8 12 (19.05%) Solvency II
8 12 (19.05%) Data Extraction
9 11 (17.46%) SLA
10 10 (15.87%) MS Excel
11 9 (14.29%) MS Office
11 9 (14.29%) MCITP
12 8 (12.70%) Process Management
12 8 (12.70%) HTTP

Incident Management
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Hertfordshire region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 4 (6.349%) WAP
2 3 (4.762%) .NET
3 2 (3.175%) MDX
4 1 (1.587%) CSS
4 1 (1.587%) XSLT
4 1 (1.587%) .NET Framework
4 1 (1.587%) Windows SharePoint Services
Application Platforms
1 3 (4.762%) SharePoint
1 3 (4.762%) SharePoint 2010
2 1 (1.587%) MS Exchange
2 1 (1.587%) Exchange Server 2007
2 1 (1.587%) Exchange Server 2003
2 1 (1.587%) SharePoint Server
2 1 (1.587%) Exchange Server 2010
Applications
1 10 (15.87%) MS Excel
2 9 (14.29%) MS Office
Business Applications
1 2 (3.175%) Dynamics CRM
2 1 (1.587%) SAP SD
Communications & Networking
1 14 (22.22%) Wireless
2 13 (20.63%) Wi-Fi
3 8 (12.70%) HTTP
4 6 (9.524%) SSH
4 6 (9.524%) VPN
4 6 (9.524%) Internet
5 5 (7.937%) WLAN
6 4 (6.349%) WEP
7 2 (3.175%) ADSL
7 2 (3.175%) DHCP
7 2 (3.175%) DNS
7 2 (3.175%) Firewall
8 1 (1.587%) TCP/IP
8 1 (1.587%) SAN
8 1 (1.587%) ATM
8 1 (1.587%) VoIP
8 1 (1.587%) WAN
8 1 (1.587%) VLAN
8 1 (1.587%) Asterisk PBX
8 1 (1.587%) PABX
Database & Business Intelligence
1 15 (23.81%) SQL Server
1 15 (23.81%) Data Warehouse
2 14 (22.22%) SQL Server Integration Services
2 14 (22.22%) SQL Server 2008
2 14 (22.22%) SQL Server Reporting Services
3 12 (19.05%) DTS
4 6 (9.524%) OLTP
5 2 (3.175%) SQL Server Analysis Services
5 2 (3.175%) OLAP
6 1 (1.587%) SQL Server 2005
Development Applications
1 1 (1.587%) QuickTest Pro
General
1 31 (49.21%) Finance
2 15 (23.81%) Retail
3 14 (22.22%) Retail Banking
3 14 (22.22%) Banking
4 3 (4.762%) Back Office
5 2 (3.175%) Aerospace
6 1 (1.587%) Publishing
6 1 (1.587%) Telecoms
Job Titles
1 21 (33.33%) Incident Manager
2 13 (20.63%) SQL DBA
2 13 (20.63%) SQL Server DBA
2 13 (20.63%) DBA
3 12 (19.05%) Administrator
3 12 (19.05%) Server Administrator
3 12 (19.05%) Teradata DBA
4 9 (14.29%) Analyst
5 6 (9.524%) Technical Analyst
6 4 (6.349%) Service Manager
6 4 (6.349%) Technical Support
7 3 (4.762%) Support Engineer
7 3 (4.762%) Operations Manager
7 3 (4.762%) 2nd Line Support
7 3 (4.762%) Developer
7 3 (4.762%) Incident Engineer
8 2 (3.175%) Server Support
8 2 (3.175%) Network Engineer
8 2 (3.175%) Support Analyst
8 2 (3.175%) Network Support Engineer
Miscellaneous
1 12 (19.05%) Data Extraction
2 6 (9.524%) Management Information System
3 2 (3.175%) Wiki
3 2 (3.175%) Social Network
4 1 (1.587%) Smartcard
4 1 (1.587%) Blackberry
4 1 (1.587%) EPoS
4 1 (1.587%) EFT
4 1 (1.587%) EFTPOS
4 1 (1.587%) Video Conferencing
4 1 (1.587%) Computer Science
4 1 (1.587%) Cryptography
4 1 (1.587%) iPhone
Operating Systems
1 19 (30.16%) Windows
2 3 (4.762%) Windows Server 2008
3 2 (3.175%) Linux
3 2 (3.175%) Windows Server 2003
4 1 (1.587%) Windows XP
4 1 (1.587%) UNIX
4 1 (1.587%) Android
4 1 (1.587%) Windows 7
Processes & Methodologies
1 46 (73.02%) ITIL
2 13 (20.63%) Disaster Recovery
3 8 (12.70%) Process Management
4 7 (11.11%) Service Delivery
4 7 (11.11%) Operations Management
4 7 (11.11%) Problem Management
5 4 (6.349%) Service Management
6 3 (4.762%) Project Management
6 3 (4.762%) Network Management
7 2 (3.175%) Software Deployment
7 2 (3.175%) Business Analysis
7 2 (3.175%) Information Management
7 2 (3.175%) Infrastructure Management
7 2 (3.175%) CRM
7 2 (3.175%) Data Modelling
7 2 (3.175%) ETL
7 2 (3.175%) Business Intelligence
7 2 (3.175%) Change Management
7 2 (3.175%) Information Security
8 1 (1.587%) Vulnerability Assessment
Programming Languages
1 27 (42.86%) SQL
2 13 (20.63%) JavaScript
3 12 (19.05%) Perl
4 5 (7.937%) C
5 2 (3.175%) VB
6 1 (1.587%) C#
6 1 (1.587%) PL/SQL
Qualifications
1 13 (20.63%) MCSE
1 13 (20.63%) Microsoft Certification
1 13 (20.63%) ITIL Certification
2 9 (14.29%) MCITP
3 6 (9.524%) Degree
3 6 (9.524%) Cisco Certification
3 6 (9.524%) CCNA
4 3 (4.762%) Security Cleared
5 2 (3.175%) SC Cleared
6 1 (1.587%) ISSMP
6 1 (1.587%) HND
6 1 (1.587%) Six Sigma Green Belt
Quality Assurance & Compliance
1 12 (19.05%) Solvency II
2 11 (17.46%) SLA
3 1 (1.587%) ISO 9000
3 1 (1.587%) ISO/IEC 27001
System Software
1 2 (3.175%) Active Directory
2 1 (1.587%) VMware Workstation
2 1 (1.587%) VMware Infrastructure
2 1 (1.587%) VMware ESXi
Systems Management
1 6 (9.524%) Splunk
1 6 (9.524%) Nagios
2 1 (1.587%) SCCM
2 1 (1.587%) SCOM
Vendors
1 13 (20.63%) Microsoft
2 7 (11.11%) Cisco
3 6 (9.524%) Nimsoft
4 5 (7.937%) SolarWinds
5 2 (3.175%) Citrix
6 1 (1.587%) VMware
6 1 (1.587%) Salesforce.com
6 1 (1.587%) Oracle
6 1 (1.587%) SAP
6 1 (1.587%) Wincor Nixdorf
6 1 (1.587%) Kaseya
6 1 (1.587%) VeriFone
Hertfordshire
You will have a background within a Windows OS environment, experience managing IT teams ideally within a NOC or 24/7 environment and you will hold an ITIL...
Redrock Consulting Ltd
Salary: £40000 - £50000 per annum + Excellent Benefits
Posted: 16 May 2013
Welwyn Garden City, Hertfordshire
Championing the incident management process across the business... * Provide SLA and KPI reporting to the management teams. * Motivate and develop a team of staff within a NOC environment...
Crimson Ltd
Salary: £50000 - £55001 per annum + Attractive
Posted: 17 May 2013
Hertfordshire
Experience of Monitoring system tools for example Nimsoft, Nagios or Splunk would also be of interest... Key skills & Experience - Experience in an IT management position within a 24/...
Pertemps IT
Salary: £40-50k + bens
Posted: 17 May 2013
Hemel Hempstead, Hertfordshire
An international technology company, have engaged the Ashdown Group to find an SAP Business Analyst with knowledge of the SD and SM modules. The company has over 30,...
Ashdown IT
Salary: £40000 - £48000 per annum
Posted: 20 May 2013