The table below looks at the statistics for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 89 93 100
Rank change year-on-year
+4 +7
Permanent jobs citing Service Management 50 40 67
As % of all permanent IT jobs located in Hertfordshire 2.20% 1.98% 2.27%
As % of the Processes & Methodologies category 2.73% 2.63% 2.98%
Number of salaries quoted 46 24 47
Average salary £33,250 £41,000 £45,000
Average salary % change year-on-year
-18.90% -8.88%
90% offered a salary of more than £27,250 £30,000 £31,500
10% offered a salary of more than £55,000 £82,500 £67,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1834 1523 2249
As % of all permanent IT jobs located in Hertfordshire 80.54% 75.51% 76.24%
Number of salaries quoted 1500 1219 1776
Average salary £47,750 £42,900 £47,500
Average salary % change year-on-year
+11.30% -9.68%
90% offered a salary of more than £30,000 £30,000 £32,000
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Service Management Salary Trend in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 17 September 2014.

Service Management Salary Histogram in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -9 15 £32,500 -40.90% 1
Watford -6 13 £34,000 -17.07%
Welwyn Garden City +17 10 £31,000 -22.50% 1
Stevenage +2 2 £26,000 -30.66%
Harpenden - 2 £40,000 - 1
St Albans -15 1 £40,000 -
Hertford - 1 £32,500 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 45 (44.55%) ITIL
2 30 (29.70%) Finance
3 23 (22.77%) SLA
4 19 (18.81%) Windows
4 19 (18.81%) MS Excel
5 18 (17.82%) Active Directory
6 16 (15.84%) Security Cleared
7 15 (14.85%) Microsoft
7 15 (14.85%) Service Delivery
8 14 (13.86%) Change Management
8 14 (13.86%) Validation
8 14 (13.86%) Retail
8 14 (13.86%) Degree
9 13 (12.87%) CRM
9 13 (12.87%) Telecoms
9 13 (12.87%) Problem Management
10 11 (10.89%) SC Cleared
11 9 (8.91%) SQL
11 9 (8.91%) SQL Server
11 9 (8.91%) PRINCE2
11 9 (8.91%) DNS
11 9 (8.91%) Project Management
11 9 (8.91%) Manufacturing
11 9 (8.91%) SolarWinds
11 9 (8.91%) Line Management
12 8 (7.92%) Business Objects
12 8 (7.92%) LAN
12 8 (7.92%) WAN
12 8 (7.92%) Wi-Fi
12 8 (7.92%) Billing

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (6.93%) IBM Notes
1 7 (6.93%) MS Exchange
2 1 (0.99%) Exchange Server 2007
2 1 (0.99%) Exchange Server 2010
2 1 (0.99%) Exchange Server 2013
Applications
1 19 (18.81%) MS Excel
2 6 (5.94%) MS Office
3 3 (2.97%) Spreadsheet
Business Applications
1 3 (2.97%) Dynamics CRM
2 2 (1.98%) Dynamics NAV
Cloud Services
1 3 (2.97%) Cloud Computing
2 1 (0.99%) Office 365
Communications & Networking
1 9 (8.91%) DNS
2 8 (7.92%) LAN
2 8 (7.92%) WAN
2 8 (7.92%) Wi-Fi
3 5 (4.95%) SAN
4 4 (3.96%) Internet
5 3 (2.97%) Network Security
5 3 (2.97%) VoIP
6 1 (0.99%) ADSL
6 1 (0.99%) Broadband
6 1 (0.99%) DHCP
6 1 (0.99%) Ethernet
6 1 (0.99%) TCP/IP
6 1 (0.99%) VPN
6 1 (0.99%) LTE
6 1 (0.99%) 4G
6 1 (0.99%) Radio Access Network
6 1 (0.99%) 3G
6 1 (0.99%) MPLS
6 1 (0.99%) DSL
Database & Business Intelligence
1 9 (8.91%) SQL Server
2 8 (7.92%) BusinessObjects XI
3 6 (5.94%) Cognos Impromptu
4 4 (3.96%) MySQL
General
1 30 (29.70%) Finance
2 14 (13.86%) Retail
3 13 (12.87%) Telecoms
4 9 (8.91%) Manufacturing
5 8 (7.92%) Billing
6 4 (3.96%) Multimedia
7 2 (1.98%) Advertising
7 2 (1.98%) Banking
8 1 (0.99%) Local Government
8 1 (0.99%) Marketing
Job Titles
1 26 (25.74%) Service Manager
2 20 (19.80%) Analyst
3 10 (9.90%) Service Desk Manager
4 9 (8.91%) Support Manager
4 9 (8.91%) Delivery Manager
4 9 (8.91%) Support Analyst
5 8 (7.92%) Support Engineer
5 8 (7.92%) Data Analyst
5 8 (7.92%) Services Delivery Manager
6 7 (6.93%) IT Support
6 7 (6.93%) IT Support Engineer
7 6 (5.94%) Data Centre Technician
8 5 (4.95%) Help Desk Specialist
8 5 (4.95%) Help Desk Support
8 5 (4.95%) Help Desk Support Analyst
8 5 (4.95%) Procurement Specialist
8 5 (4.95%) Help Desk Analyst
8 5 (4.95%) Infrastructure Engineer
8 5 (4.95%) Support Specialist
8 5 (4.95%) Consultant
Libraries, Frameworks & Software Standards
1 1 (0.99%) .NET
1 1 (0.99%) X-Windows
1 1 (0.99%) Application Packaging
Miscellaneous
1 8 (7.92%) Analytical Skills
2 3 (2.97%) Computer Science
2 3 (2.97%) Mainframe
2 3 (2.97%) Management Information System
2 3 (2.97%) Economics
3 1 (0.99%) Statistics
3 1 (0.99%) Handset
3 1 (0.99%) Video Conferencing
3 1 (0.99%) FMCG
Operating Systems
1 19 (18.81%) Windows
2 7 (6.93%) Windows Server 2008
2 7 (6.93%) Windows Server 2012
3 5 (4.95%) Red Hat Enterprise Linux
3 5 (4.95%) Windows 7
3 5 (4.95%) Linux
4 2 (1.98%) Windows XP
4 2 (1.98%) CentOS
4 2 (1.98%) UNIX
5 1 (0.99%) Windows 8
5 1 (0.99%) Mac OS X
5 1 (0.99%) Windows Server 2003
5 1 (0.99%) GCOS
5 1 (0.99%) Windows Vista
Processes & Methodologies
1 45 (44.55%) ITIL
2 15 (14.85%) Service Delivery
3 14 (13.86%) Change Management
3 14 (13.86%) Validation
4 13 (12.87%) CRM
4 13 (12.87%) Problem Management
5 9 (8.91%) PRINCE2
5 9 (8.91%) Project Management
5 9 (8.91%) Line Management
6 8 (7.92%) Analytics
6 8 (7.92%) Data Analysis
6 8 (7.92%) Data Cleansing
6 8 (7.92%) Continuous Improvement
6 8 (7.92%) Root Cause Analysis
7 7 (6.93%) Asset Management
7 7 (6.93%) ITSM
8 6 (5.94%) E-Commerce
8 6 (5.94%) Release Management
9 5 (4.95%) Matrix Management
9 5 (4.95%) Enterprise Architecture
Programming Languages
1 9 (8.91%) SQL
2 2 (1.98%) C
3 1 (0.99%) C#
Qualifications
1 16 (15.84%) Security Cleared
2 14 (13.86%) Degree
3 11 (10.89%) SC Cleared
4 6 (5.94%) CIMA
4 6 (5.94%) CIPD
5 5 (4.95%) MBA
5 5 (4.95%) VMware Certified Professional (VCP)
6 4 (3.96%) ITIL Certification
7 1 (0.99%) MCP
7 1 (0.99%) CCNA
7 1 (0.99%) Cisco Certification
7 1 (0.99%) Microsoft Certification
7 1 (0.99%) PRINCE2 Certification
7 1 (0.99%) DV Cleared
7 1 (0.99%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 23 (22.77%) SLA
2 7 (6.93%) ISO/IEC 27001
3 4 (3.96%) ISO 9001
System Software
1 18 (17.82%) Active Directory
2 6 (5.94%) vSphere
3 3 (2.97%) vCloud
4 1 (0.99%) VMware ESXi
4 1 (0.99%) VMware Infrastructure
4 1 (0.99%) XenDesktop
Systems Management
1 1 (0.99%) OpenView
1 1 (0.99%) SCCM
Vendors
1 15 (14.85%) Microsoft
2 9 (8.91%) SolarWinds
3 8 (7.92%) Business Objects
4 7 (6.93%) Lotus
5 6 (5.94%) VMware
6 5 (4.95%) Red Hat
6 5 (4.95%) HP
6 5 (4.95%) 3PAR
7 3 (2.97%) Remedy
8 2 (1.98%) Cisco
9 1 (0.99%) Fujitsu
9 1 (0.99%) Citrix
9 1 (0.99%) SAP
Hertfordshire
Polar Recruitment
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: 2 days ago
Welwyn Garden City, Hertfordshire
Understanding Recruitment
Salary: £25000 - £36000 per annum + Execllent benefits
Posted: 2 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £24,000 to £27,000 per annum
Posted: 4 days ago
Hatfield, Hertfordshire
Computacenter
Salary: £35,000 - £48,000 per year plus benefits
Posted: 8 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 8 days ago
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
Posted: 8 days ago