The first table below looks at the demand for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hertfordshire region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Management
Rank 100 96 121
Rank change year-on-year
-4 +25
Permanent jobs citing Service Management 42 49 46
As % of all permanent IT jobs located in Hertfordshire 1.718% 1.934% 1.347%
As % of the Processes & Methodologies category 2.242% 2.647% 1.756%
Number of salaries quoted 20 37 31
Average salary £36,500 £50,000 £42,500
Average salary % change year-on-year
-27.00% +17.64%
90% offered a salary of more than £23,500 £33,000 £35,434
10% offered a salary of more than £65,000 £70,000 £62,500
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1873 1851 2620
As % of all permanent IT jobs located in Hertfordshire 76.61% 73.08% 76.70%
Number of salaries quoted 1483 1493 2116
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £31,500 £31,500 £32,500
10% offered a salary of more than £65,000 £67,500 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
East of England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Hertfordshire Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Hertfordshire Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 23 May 2013.

Hertfordshire Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Watford +24 13 £26,750 -73.25%
Stevenage +18 10 - -
Rickmansworth -8 2 £36,500 -14.11%
Hitchin - 2 £35,000 -
Welwyn Garden City -31 1 £47,500 -
Hemel Hempstead - 1 £90,000 -
Service Management
East of England

Service Management
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 43 (39.45%) ITIL
2 35 (32.11%) Finance
3 32 (29.36%) HP
4 26 (23.85%) Windows
5 24 (22.02%) SLA
6 23 (21.10%) Oracle
6 23 (21.10%) Project Management
7 20 (18.35%) VB
7 20 (18.35%) MS Office
7 20 (18.35%) Degree
8 18 (16.51%) Service Delivery
8 18 (16.51%) Management Information System
8 18 (16.51%) Microsoft
9 17 (15.60%) Cisco
9 17 (15.60%) Capacity Planning
10 16 (14.68%) VMware Infrastructure
10 16 (14.68%) Brocade
10 16 (14.68%) VMware
10 16 (14.68%) Linux
10 16 (14.68%) SQL Server
10 16 (14.68%) Java
11 15 (13.76%) SQL
11 15 (13.76%) Continuous Improvement
12 14 (12.84%) .NET
12 14 (12.84%) C#
12 14 (12.84%) Change Management
13 13 (11.93%) Internet
14 12 (11.01%) ASP.NET
14 12 (11.01%) TCP/IP
15 11 (10.09%) ASP

Service Management
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 14 (12.84%) .NET
2 12 (11.01%) ASP.NET
3 11 (10.09%) ASP
4 9 (8.257%) Middleware
5 7 (6.422%) Web Services
6 6 (5.505%) jQuery
6 6 (5.505%) ASP.NET MVC
6 6 (5.505%) XML
6 6 (5.505%) CSS
6 6 (5.505%) HTML
6 6 (5.505%) XHTML
6 6 (5.505%) ASP.NET MVC 3
7 1 (0.917%) SAP PI
7 1 (0.917%) SAP Business Workflow
Application Platforms
1 9 (8.257%) IIS
2 4 (3.670%) WebLogic
3 3 (2.752%) SharePoint
3 3 (2.752%) SharePoint Server
4 2 (1.835%) SharePoint 2010
4 2 (1.835%) Apache
4 2 (1.835%) Tomcat
4 2 (1.835%) MS Exchange
4 2 (1.835%) Exchange Server 2010
5 1 (0.917%) BizTalk Server
5 1 (0.917%) Lync
5 1 (0.917%) Exchange Server 2007
5 1 (0.917%) WorkSite
Applications
1 20 (18.35%) MS Office
2 10 (9.174%) MS Excel
Business Applications
1 9 (8.257%) BASE24
2 2 (1.835%) Dynamics CRM
Communications & Networking
1 13 (11.93%) Internet
2 12 (11.01%) TCP/IP
3 6 (5.505%) HTTP
3 6 (5.505%) ATM
4 5 (4.587%) Intranet
4 5 (4.587%) SNMP
5 4 (3.670%) VoIP
5 4 (3.670%) WAN
5 4 (3.670%) DNS
5 4 (3.670%) LAN
6 3 (2.752%) RFID
6 3 (2.752%) 3G
6 3 (2.752%) PBX
6 3 (2.752%) PSTN
7 2 (1.835%) BSS
7 2 (1.835%) SMS
7 2 (1.835%) SMTP
7 2 (1.835%) SAN
8 1 (0.917%) Firewall
8 1 (0.917%) VPN
Database & Business Intelligence
1 16 (14.68%) SQL Server
2 5 (4.587%) OLTP
2 5 (4.587%) RDBMS
2 5 (4.587%) OLAP
2 5 (4.587%) Oracle OLAP
3 4 (3.670%) Oracle 11g
3 4 (3.670%) Oracle 10g
4 3 (2.752%) MySQL
5 2 (1.835%) DB2
6 1 (0.917%) Data Mining
6 1 (0.917%) SQL Server Integration Services
General
1 35 (32.11%) Finance
2 11 (10.09%) Telecoms
2 11 (10.09%) Retail
3 6 (5.505%) Manufacturing
3 6 (5.505%) Advertising
3 6 (5.505%) Games
4 5 (4.587%) Banking
4 5 (4.587%) Marketing
5 3 (2.752%) Back Office
6 2 (1.835%) Billing
6 2 (1.835%) Aerospace
7 1 (0.917%) Dutch Language
7 1 (0.917%) German Language
Job Titles
1 25 (22.94%) Architect
2 20 (18.35%) Service Manager
3 16 (14.68%) Technical Architect
4 13 (11.93%) Analyst
5 10 (9.174%) Consultant
6 8 (7.339%) Administrator
7 7 (6.422%) IT Support
7 7 (6.422%) Support Manager
8 6 (5.505%) Technical Manager
8 6 (5.505%) Technical Services Manager
8 6 (5.505%) Head of IT
8 6 (5.505%) Integration Manager
8 6 (5.505%) .NET Developer
8 6 (5.505%) ASP.NET Developer
8 6 (5.505%) Service Integration Manager
8 6 (5.505%) Developer
8 6 (5.505%) Applications Support
9 5 (4.587%) Production Manager
9 5 (4.587%) DBA
9 5 (4.587%) Solutions Architect
Miscellaneous
1 18 (16.51%) Management Information System
2 7 (6.422%) Mathematics
3 5 (4.587%) SWIFT
3 5 (4.587%) Visualisation
4 4 (3.670%) Computer Science
4 4 (3.670%) CMDB
5 3 (2.752%) Data Protection Act
6 2 (1.835%) Wiki
6 2 (1.835%) Social Network
6 2 (1.835%) Online Games
6 2 (1.835%) FMCG
7 1 (0.917%) Enterprise Software
7 1 (0.917%) EPoS
7 1 (0.917%) EFT
7 1 (0.917%) EFTPOS
7 1 (0.917%) Smartcard
7 1 (0.917%) Blackberry
7 1 (0.917%) Client/Server
7 1 (0.917%) SaaS
7 1 (0.917%) Cloud Computing
Operating Systems
1 26 (23.85%) Windows
2 16 (14.68%) Linux
3 9 (8.257%) UNIX
4 7 (6.422%) AIX
5 5 (4.587%) Windows CE
6 4 (3.670%) Solaris
7 3 (2.752%) Windows Server 2003
8 1 (0.917%) Windows XP
Processes & Methodologies
1 43 (39.45%) ITIL
2 23 (21.10%) Project Management
3 18 (16.51%) Service Delivery
4 17 (15.60%) Capacity Planning
5 15 (13.76%) Continuous Improvement
6 14 (12.84%) Change Management
7 10 (9.174%) Problem Management
8 9 (8.257%) ITSM
8 9 (8.257%) E-Commerce
8 9 (8.257%) PRINCE2
9 8 (7.339%) Information Management
9 8 (7.339%) Customer Engagement
9 8 (7.339%) OO
9 8 (7.339%) Capacity Management
10 7 (6.422%) Performance Improvement
10 7 (6.422%) CRM
10 7 (6.422%) ETL
10 7 (6.422%) Release Management
11 6 (5.505%) MVC
11 6 (5.505%) Business Continuity
Programming Languages
1 20 (18.35%) VB
2 16 (14.68%) Java
3 15 (13.76%) SQL
4 14 (12.84%) C#
5 10 (9.174%) Perl
6 7 (6.422%) Korn
7 6 (5.505%) JavaScript
7 6 (5.505%) T-SQL
8 5 (4.587%) VB.NET
8 5 (4.587%) C
8 5 (4.587%) Delphi
8 5 (4.587%) VB6
9 4 (3.670%) PHP
Qualifications
1 20 (18.35%) Degree
2 7 (6.422%) SC Cleared
2 7 (6.422%) Security Cleared
3 5 (4.587%) ITIL Certification
4 3 (2.752%) CFA
5 1 (0.917%) ISEB
5 1 (0.917%) Microsoft Certification
5 1 (0.917%) A+ Certification
5 1 (0.917%) MCSE
5 1 (0.917%) Network+ Certification
5 1 (0.917%) MCITP
Quality Assurance & Compliance
1 24 (22.02%) SLA
System Software
1 16 (14.68%) VMware Infrastructure
2 2 (1.835%) Active Directory
Systems Management
1 7 (6.422%) Tivoli
2 5 (4.587%) Netcool
2 5 (4.587%) Netcool/OMNIbus
2 5 (4.587%) Control-M
3 3 (2.752%) Tivoli Monitoring
3 3 (2.752%) SCCM
4 2 (1.835%) ServiceCenter
5 1 (0.917%) OpenView
5 1 (0.917%) Systems Management Server (SMS)
5 1 (0.917%) OVSD
Vendors
1 32 (29.36%) HP
2 23 (21.10%) Oracle
3 18 (16.51%) Microsoft
4 17 (15.60%) Cisco
5 16 (14.68%) Brocade
5 16 (14.68%) VMware
6 6 (5.505%) IBM
7 5 (4.587%) BMC
7 5 (4.587%) Progress
8 4 (3.670%) Fujitsu
9 3 (2.752%) Altiris
10 2 (1.835%) FrontRange
10 2 (1.835%) ComArch
10 2 (1.835%) JBoss
10 2 (1.835%) CA
11 1 (0.917%) Citrix
11 1 (0.917%) Remedy
11 1 (0.917%) PeopleSoft
11 1 (0.917%) SAP
11 1 (0.917%) VeriFone
Hertfordshire
Patchlink, WSUS, Bladelogic, GFI Languard. Microsoft Windows XP, Vista & Windows 7 operating systems and respective component support. Windows Server 2003 / 2008 operating systems and respective component support. Microsoft...
ComputaCenter
Salary: Competitive
Posted: 10 May 2013
Watford, Hertfordshire
Further utilisation of SharePoint for client collaboration systems (vendor and service management systems). * Knowledge management and Enterprise Search systems (SharePoint). * Further integration of existing products such as SAP...
DGH Recruitment Ltd
Salary: £55000 - £60000 per annum + Benefits
Posted: 20 May 2013
Hemel Hempstead, Hertfordshire
This role is not overly technical and will lead you down a Customer Service management route but you need to know your way round a PC and how...
Understanding Recruitment
Salary: £18000 - £23000 per annum + Benefits
Posted: 21 May 2013