The table below looks at the statistics for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 109 99 103
Rank change year-on-year
-10 +4
Permanent jobs citing Service Management 42 43 31
As % of all permanent IT jobs located in Hertfordshire 1.74% 1.85% 1.55%
As % of the Processes & Methodologies category 2.12% 2.28% 2.01%
Number of salaries quoted 34 37 20
Average salary £45,000 £40,000 £41,000
Average salary % change year-on-year
+12.50% -2.43%
90% offered a salary of more than £25,000 £27,500 £30,000
10% offered a salary of more than £60,000 £55,000 £82,500
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1979 1888 1540
As % of all permanent IT jobs located in Hertfordshire 81.91% 81.06% 76.92%
Number of salaries quoted 1703 1536 1206
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £31,500 £32,500 £30,000
10% offered a salary of more than £70,000 £65,000 £75,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Service Management Salary Trend in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 28 August 2015.

Service Management Salary Histogram in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -4 15 £45,000 -10.00%
Hemel Hempstead +1 6 £25,000 -23.07%
Welwyn Garden City -8 4 £24,000 -22.58%
Potters Bar - 2 £30,000 -
Stevenage +7 1 £37,500 +44.23% 2
Hitchin - 1 £50,000 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 August 2015, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 37 (60.66%) ITIL
2 25 (40.98%) ITSM
3 22 (36.07%) Microsoft
4 16 (26.23%) Windows
4 16 (26.23%) Service Delivery
5 14 (22.95%) Asset Management
5 14 (22.95%) SLA
5 14 (22.95%) Continuous Improvement
6 13 (21.31%) Retail
6 13 (21.31%) Active Directory
6 13 (21.31%) MS Office
7 12 (19.67%) Windows 7
8 10 (16.39%) Problem Management
8 10 (16.39%) Finance
8 10 (16.39%) Project Management
9 9 (14.75%) Disaster Recovery
9 9 (14.75%) SQL Server
9 9 (14.75%) Configuration Management
9 9 (14.75%) Security Cleared
9 9 (14.75%) Capacity Management
10 8 (13.11%) Oracle
10 8 (13.11%) SQL
10 8 (13.11%) MS Excel
10 8 (13.11%) Management Information System
11 7 (11.48%) Telecoms
11 7 (11.48%) Change Management
11 7 (11.48%) BusinessObjects
11 7 (11.48%) Cisco
11 7 (11.48%) IBM
11 7 (11.48%) Windows Server 2008

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 August 2015, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (8.20%) IIS
2 4 (6.56%) MS Exchange
2 4 (6.56%) Blackberry Enterprise Server
2 4 (6.56%) WebSphere
2 4 (6.56%) WebSphere Application Server
3 2 (3.28%) BizTalk Server
3 2 (3.28%) Lotus Domino
4 1 (1.64%) SharePoint
Applications
1 13 (21.31%) MS Office
2 8 (13.11%) MS Excel
Business Applications
1 4 (6.56%) Maximo
2 2 (3.28%) SAP Business One
2 2 (3.28%) Oracle 11i
3 1 (1.64%) Cognos Business Intelligence
3 1 (1.64%) Remedy ITSM
Cloud Services
1 1 (1.64%) SaaS
Communications & Networking
1 6 (9.84%) MPLS
2 4 (6.56%) WAN
3 3 (4.92%) LAN
3 3 (4.92%) DSL
3 3 (4.92%) Firewall
4 2 (3.28%) DWDM
4 2 (3.28%) Ethernet
5 1 (1.64%) Internet
Database & Business Intelligence
1 9 (14.75%) SQL Server
2 7 (11.48%) BusinessObjects
3 6 (9.84%) Oracle Database 10g
3 6 (9.84%) Oracle Database
4 5 (8.20%) SQL Server 2005
5 4 (6.56%) SQL Server 2012
6 3 (4.92%) SQL Server 2000
6 3 (4.92%) SQL Server 2008
7 2 (3.28%) SAP HANA
7 2 (3.28%) SQL Server Reporting Services
7 2 (3.28%) Oracle9i Database
7 2 (3.28%) Data Warehouse
7 2 (3.28%) SQL Server Integration Services
7 2 (3.28%) Oracle Database 11g
8 1 (1.64%) SQL Server Analysis Services
8 1 (1.64%) ActiveReports
8 1 (1.64%) Cognos Query Studio
8 1 (1.64%) Cognos Analysis Studio
8 1 (1.64%) Cognos Report Studio
8 1 (1.64%) Cognos Framework Manager
Development Applications
1 1 (1.64%) Visual Studio
1 1 (1.64%) JIRA
1 1 (1.64%) SQL Server Management Studio (SSMS)
General
1 13 (21.31%) Retail
2 10 (16.39%) Finance
3 7 (11.48%) Telecoms
4 4 (6.56%) Local Government
5 1 (1.64%) Marketing
5 1 (1.64%) Legal
5 1 (1.64%) Advertising
5 1 (1.64%) Billing
Job Titles
1 13 (21.31%) Service Manager
2 10 (16.39%) Analyst
3 6 (9.84%) Support Analyst
3 6 (9.84%) Applications Support
4 5 (8.20%) Consultant
4 5 (8.20%) Applications Support Analyst
4 5 (8.20%) Applications Manager
5 4 (6.56%) Payroll Consultant
5 4 (6.56%) Business Consultant
5 4 (6.56%) Graduate
6 3 (4.92%) Service Analyst
6 3 (4.92%) 2nd Line Support
6 3 (4.92%) Services Delivery Manager
6 3 (4.92%) Service Desk Analyst
6 3 (4.92%) Head of IT
6 3 (4.92%) Delivery Manager
6 3 (4.92%) Head of Operations
6 3 (4.92%) Head of Infrastructure
7 2 (3.28%) Head of Business Analysis
7 2 (3.28%) IT Services Manager
Libraries, Frameworks & Software Standards
1 1 (1.64%) .NET
Miscellaneous
1 8 (13.11%) Management Information System
2 5 (8.20%) Mathematics
2 5 (8.20%) Data Centre
3 4 (6.56%) Blackberry
3 4 (6.56%) Physics
3 4 (6.56%) Chemistry
3 4 (6.56%) Computer Science
3 4 (6.56%) Statistics
4 3 (4.92%) Analytical Skills
4 3 (4.92%) Enterprise Software
5 1 (1.64%) User Experience
5 1 (1.64%) PMI
5 1 (1.64%) EPoS
5 1 (1.64%) NHS
5 1 (1.64%) CMDB
5 1 (1.64%) iPhone
5 1 (1.64%) iPad
Operating Systems
1 16 (26.23%) Windows
2 12 (19.67%) Windows 7
3 7 (11.48%) Windows Server 2008
4 6 (9.84%) Linux
5 5 (8.20%) Windows XP
6 4 (6.56%) Windows Server 2003
7 3 (4.92%) Windows Server 2012
8 1 (1.64%) Android
8 1 (1.64%) UNIX
8 1 (1.64%) Windows 8
Processes & Methodologies
1 37 (60.66%) ITIL
2 25 (40.98%) ITSM
3 16 (26.23%) Service Delivery
4 14 (22.95%) Asset Management
4 14 (22.95%) Continuous Improvement
5 10 (16.39%) Problem Management
5 10 (16.39%) Project Management
6 9 (14.75%) Disaster Recovery
6 9 (14.75%) Capacity Management
6 9 (14.75%) Configuration Management
7 7 (11.48%) Data Protection
7 7 (11.48%) Change Management
8 5 (8.20%) Customer Engagement
9 4 (6.56%) PRINCE2
9 4 (6.56%) Knowledge Management
9 4 (6.56%) Incident Management
9 4 (6.56%) Requirements Analysis
9 4 (6.56%) Operations Research
9 4 (6.56%) Risk Management
10 3 (4.92%) Stakeholder Management
Programming Languages
1 8 (13.11%) SQL
2 2 (3.28%) T-SQL
2 2 (3.28%) Java
3 1 (1.64%) PL/SQL
3 1 (1.64%) C#
Qualifications
1 9 (14.75%) Security Cleared
2 7 (11.48%) Degree
3 4 (6.56%) SC Cleared
4 3 (4.92%) ITIL Certification
5 1 (1.64%) PMI Certification
5 1 (1.64%) MCITP
5 1 (1.64%) BC Cleared
5 1 (1.64%) MCP
5 1 (1.64%) HND
5 1 (1.64%) MCSE
5 1 (1.64%) CISSP
5 1 (1.64%) Microsoft Certification
Quality Assurance & Compliance
1 14 (22.95%) SLA
2 2 (3.28%) ISO/IEC 27001
3 1 (1.64%) ISO 9001
System Software
1 13 (21.31%) Active Directory
2 6 (9.84%) Oracle RAC
3 2 (3.28%) VMware Infrastructure
4 1 (1.64%) XenApp
Systems Management
1 6 (9.84%) Data Guard
2 3 (4.92%) WSUS
3 2 (3.28%) Oracle RMAN
4 1 (1.64%) NetVault Backup
Vendors
1 22 (36.07%) Microsoft
2 8 (13.11%) Oracle
3 7 (11.48%) Cisco
3 7 (11.48%) IBM
4 4 (6.56%) SAP
4 4 (6.56%) VMware
5 2 (3.28%) Lotus
5 2 (3.28%) Axway
5 2 (3.28%) Kofax
6 1 (1.64%) Veeam
6 1 (1.64%) Sage
6 1 (1.64%) Remedy
6 1 (1.64%) Computacenter
6 1 (1.64%) Cognos
6 1 (1.64%) Citrix
6 1 (1.64%) Avaya
6 1 (1.64%) Peregrine
6 1 (1.64%) Siemens
Harpenden
Pertemps ERP
Salary: £55,000 to £65,000 + Bonus and bens
Posted: Yesterday
Harpenden
Pertemps ERP
Salary: £60000 to £70000 + Bonus + Bens
Posted: 4 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 4 days ago
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 5 days ago
Stevenage, Hertfordshire
Rullion IT Plus
Salary: £35000 - £45000 per annum + car + bonus + benefits
Posted: 5 days ago
Stevenage, Hertfordshire
SCC
Salary: From £16,500 to £17,500 per annum
Posted: 6 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: car, bonus and flexible benefits
Posted: 9 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: benefits
Posted: 9 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Flexible benefits scheme
Posted: 9 days ago