The table below looks at the statistics for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 85 85 97
Rank change year-on-year
0 +12
Permanent jobs citing Service Management 60 44 73
As % of all permanent IT jobs located in Hertfordshire 2.53% 2.32% 2.39%
As % of the Processes & Methodologies category 3.25% 3.11% 3.10%
Number of salaries quoted 48 16 58
Average salary £37,500 £50,000 £39,500
Average salary % change year-on-year
-25.00% +26.58%
90% offered a salary of more than £27,600 £27,500 £32,200
10% offered a salary of more than £84,350 £53,250 £60,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1847 1416 2355
As % of all permanent IT jobs located in Hertfordshire 77.93% 74.80% 77.06%
Number of salaries quoted 1456 1079 1994
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £32,500 £30,000 £32,500
10% offered a salary of more than £70,000 £61,000 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Service Management Salary Trend in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 19 December 2014.

Service Management Salary Histogram in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -33 17 £37,500 -25.00% 1
Welwyn Garden City - 8 £32,500 -
Hemel Hempstead -7 5 £32,500 -32.29% 1
Hoddesdon - 3 £22,000 -
Potters Bar - 3 £35,500 -
Rickmansworth -18 1 £28,500 +3.63%
Hertford - 1 £60,000 -
Hitchin - 1 £52,500 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 19 December 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 56 (50.91%) ITIL
2 40 (36.36%) Finance
3 30 (27.27%) Windows
4 28 (25.45%) Microsoft
5 22 (20.00%) MS Excel
5 22 (20.00%) Service Delivery
5 22 (20.00%) Retail
6 21 (19.09%) Active Directory
7 18 (16.36%) DNS
8 17 (15.45%) MS Exchange
9 16 (14.55%) Windows Server 2008
9 16 (14.55%) Project Management
10 15 (13.64%) Windows Server 2012
11 14 (12.73%) PRINCE2
11 14 (12.73%) Remedy
12 13 (11.82%) CRM
13 12 (10.91%) Telecoms
14 11 (10.00%) SLA
14 11 (10.00%) ISO/IEC 27001
14 11 (10.00%) Problem Management
14 11 (10.00%) VMware
14 11 (10.00%) SQL Server
14 11 (10.00%) SQL
15 10 (9.09%) SolarWinds
15 10 (9.09%) Change Management
16 9 (8.18%) ITSM
16 9 (8.18%) Validation
16 9 (8.18%) Stakeholder Management
16 9 (8.18%) Data Analysis
16 9 (8.18%) BusinessObjects XI

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 19 December 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (15.45%) MS Exchange
2 3 (2.73%) Exchange Server 2007
2 3 (2.73%) Exchange Server 2010
2 3 (2.73%) Exchange Server 2013
3 2 (1.82%) JBoss
3 2 (1.82%) Apache
3 2 (1.82%) Tomcat
Applications
1 22 (20.00%) MS Excel
2 8 (7.27%) MS Office
Business Applications
1 2 (1.82%) Dynamics NAV
1 2 (1.82%) Dynamics CRM
1 2 (1.82%) Cognos Business Intelligence
2 1 (0.91%) Remedy ITSM
2 1 (0.91%) SAP Oil and Gas
Cloud Services
1 7 (6.36%) Cloud Computing
2 3 (2.73%) Microsoft Azure
2 3 (2.73%) SaaS
2 3 (2.73%) PaaS
2 3 (2.73%) IaaS
3 1 (0.91%) IBM SmartCloud
Communications & Networking
1 18 (16.36%) DNS
2 9 (8.18%) Wi-Fi
3 7 (6.36%) VPN
4 6 (5.45%) LAN
4 6 (5.45%) VoIP
4 6 (5.45%) WAN
5 5 (4.55%) SAN
5 5 (4.55%) Firewall
6 4 (3.64%) Network Security
7 3 (2.73%) DSL
7 3 (2.73%) TCP/IP
7 3 (2.73%) NAS
8 2 (1.82%) Wireless
8 2 (1.82%) DHCP
9 1 (0.91%) Ethernet
9 1 (0.91%) Internet
9 1 (0.91%) 3G
9 1 (0.91%) MPLS
9 1 (0.91%) LTE
9 1 (0.91%) ADSL
Database & Business Intelligence
1 11 (10.00%) SQL Server
2 9 (8.18%) BusinessObjects XI
3 6 (5.45%) MySQL
4 2 (1.82%) Data Warehouse
4 2 (1.82%) SQL Server Reporting Services
4 2 (1.82%) SQL Server Integration Services
4 2 (1.82%) SQL Server Analysis Services
4 2 (1.82%) ActiveReports
4 2 (1.82%) Cognos Query Studio
4 2 (1.82%) Cognos Analysis Studio
4 2 (1.82%) Cognos Report Studio
4 2 (1.82%) Cognos Framework Manager
4 2 (1.82%) Cognos Event Studio
General
1 40 (36.36%) Finance
2 22 (20.00%) Retail
3 12 (10.91%) Telecoms
4 9 (8.18%) Billing
4 9 (8.18%) Banking
5 6 (5.45%) Manufacturing
6 4 (3.64%) Retail Banking
7 2 (1.82%) Multimedia
8 1 (0.91%) Local Government
8 1 (0.91%) Electronics
8 1 (0.91%) Marketing
Job Titles
1 21 (19.09%) Analyst
2 17 (15.45%) Support Engineer
3 15 (13.64%) Service Manager
3 15 (13.64%) IT Support Engineer
3 15 (13.64%) IT Support
4 11 (10.00%) Incident Manager
5 9 (8.18%) Data Analyst
5 9 (8.18%) Service Analyst
6 8 (7.27%) Consultant
6 8 (7.27%) Support Manager
7 6 (5.45%) Senior Support Engineer
7 6 (5.45%) Senior IT Support
8 5 (4.55%) Services Delivery Manager
8 5 (4.55%) Delivery Manager
8 5 (4.55%) Administrator
8 5 (4.55%) Service Desk Analyst
8 5 (4.55%) Developer
9 4 (3.64%) IT Administrator
9 4 (3.64%) Coordinator
9 4 (3.64%) Project Manager
Libraries, Frameworks & Software Standards
1 3 (2.73%) X-Windows
1 3 (2.73%) XMPP
2 1 (0.91%) JSON
Miscellaneous
1 4 (3.64%) Mainframe
1 4 (3.64%) Tandem
1 4 (3.64%) Economics
1 4 (3.64%) Analytical Skills
2 3 (2.73%) FMCG
2 3 (2.73%) Smartphone
2 3 (2.73%) Management Information System
3 2 (1.82%) PMI
3 2 (1.82%) Blog
4 1 (0.91%) DTV
4 1 (0.91%) Statistics
Operating Systems
1 30 (27.27%) Windows
2 16 (14.55%) Windows Server 2008
3 15 (13.64%) Windows Server 2012
4 5 (4.55%) Windows 7
4 5 (4.55%) Linux
5 4 (3.64%) Windows Server 2003
5 4 (3.64%) Windows 8
6 3 (2.73%) Windows Vista
6 3 (2.73%) Windows XP
7 2 (1.82%) Mac OS X
7 2 (1.82%) UNIX
7 2 (1.82%) CentOS
7 2 (1.82%) Red Hat Enterprise Linux
8 1 (0.91%) GCOS
Processes & Methodologies
1 56 (50.91%) ITIL
2 22 (20.00%) Service Delivery
3 16 (14.55%) Project Management
4 14 (12.73%) PRINCE2
5 13 (11.82%) CRM
6 11 (10.00%) Problem Management
7 10 (9.09%) Change Management
8 9 (8.18%) ITSM
8 9 (8.18%) Validation
8 9 (8.18%) Stakeholder Management
8 9 (8.18%) Data Analysis
8 9 (8.18%) Data Cleansing
8 9 (8.18%) Root Cause Analysis
8 9 (8.18%) Analytics
8 9 (8.18%) Infrastructure Management
9 8 (7.27%) Incident Management
10 6 (5.45%) Asset Management
10 6 (5.45%) Resource Management
11 5 (4.55%) Operations Management
11 5 (4.55%) E-Commerce
Programming Languages
1 11 (10.00%) SQL
2 2 (1.82%) VBScript
2 2 (1.82%) Java
3 1 (0.91%) PHP
3 1 (0.91%) C
3 1 (0.91%) Ruby
3 1 (0.91%) PowerShell
Qualifications
1 9 (8.18%) ITIL Certification
2 8 (7.27%) Security Cleared
3 6 (5.45%) PMP
3 6 (5.45%) PMI Certification
4 4 (3.64%) PRINCE2 Practitioner
5 3 (2.73%) SC Cleared
5 3 (2.73%) A+ Certification
5 3 (2.73%) Microsoft Certification
6 2 (1.82%) PRINCE2 Certification
6 2 (1.82%) MCP
6 2 (1.82%) VMware Certified Professional (VCP)
6 2 (1.82%) Degree
6 2 (1.82%) RHCSA
7 1 (0.91%) CCNA
7 1 (0.91%) Cisco Certification
Quality Assurance & Compliance
1 11 (10.00%) SLA
1 11 (10.00%) ISO/IEC 27001
2 4 (3.64%) ISO 9001
3 2 (1.82%) BS25999
System Software
1 21 (19.09%) Active Directory
2 8 (7.27%) vSphere
3 7 (6.36%) VMware Infrastructure
4 5 (4.55%) vCloud
5 3 (2.73%) Hyper-V
5 3 (2.73%) VMware ESXi
Systems Management
1 2 (1.82%) Systems Management Server (SMS)
1 2 (1.82%) SCCM
2 1 (0.91%) OpenView
Vendors
1 28 (25.45%) Microsoft
2 14 (12.73%) Remedy
3 11 (10.00%) VMware
4 10 (9.09%) SolarWinds
5 9 (8.18%) Business Objects
6 8 (7.27%) Cisco
7 6 (5.45%) BMC
8 5 (4.55%) HP
9 4 (3.64%) SAP
10 3 (2.73%) IBM
10 3 (2.73%) Computacenter
11 2 (1.82%) LANDesk
11 2 (1.82%) Altiris
11 2 (1.82%) Red Hat
11 2 (1.82%) JD Edwards
11 2 (1.82%) CheckPoint
11 2 (1.82%) Symantec
11 2 (1.82%) Cognos
11 2 (1.82%) PeopleSoft
11 2 (1.82%) 3PAR
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