The first table below looks at the demand for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hertfordshire region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 84 101 106
Rank change year-on-year
+17 +5
Permanent jobs citing Service Management 61 55 43
As % of all permanent IT jobs located in Hertfordshire 2.43% 2.04% 1.64%
As % of the Processes & Methodologies category 3.29% 2.64% 2.21%
Number of salaries quoted 37 36 31
Average salary £50,000 £44,500 £50,000
Average salary % change year-on-year
+12.35% -11.00%
90% offered a salary of more than £25,500 £24,250 £26,500
10% offered a salary of more than £65,000 £65,000 £70,000
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1852 2087 1950
As % of all permanent IT jobs located in Hertfordshire 73.76% 77.41% 74.43%
Number of salaries quoted 1450 1729 1585
Average salary £45,000 £45,000 £47,500
Average salary % change year-on-year
- -5.26%
90% offered a salary of more than £30,000 £32,500 £30,000
10% offered a salary of more than £65,000 £67,500 £65,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Service Management
East of England

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Service Management Salary Trend in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 16 April 2014.

Service Management Salary Histogram in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Watford -7 23 £50,000 +75.43% 2
Hemel Hempstead - 14 £50,000 -
Stevenage -15 2 - -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 16 April 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 50 (50.51%) ITIL
2 36 (36.36%) Change Management
3 33 (33.33%) Service Delivery
4 32 (32.32%) Problem Management
5 29 (29.29%) Finance
6 27 (27.27%) SLA
7 26 (26.26%) Retail
8 21 (21.21%) Microsoft
9 20 (20.20%) Active Directory
9 20 (20.20%) Windows
9 20 (20.20%) E-Commerce
10 19 (19.19%) Manufacturing
11 17 (17.17%) Project Management
12 16 (16.16%) Release Management
13 15 (15.15%) Firewall
13 15 (15.15%) SQL
14 14 (14.14%) MS Excel
14 14 (14.14%) Management Information System
14 14 (14.14%) VMware
15 13 (13.13%) CheckPoint
15 13 (13.13%) Linux
16 12 (12.12%) Cisco
16 12 (12.12%) WAN
16 12 (12.12%) Time Management
17 11 (11.11%) Degree
17 11 (11.11%) ITSM
17 11 (11.11%) LAN
17 11 (11.11%) PRINCE2
18 10 (10.10%) MS Office
18 10 (10.10%) Information Security

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 16 April 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (7.07%) WebSphere
1 7 (7.07%) WebSphere Application Server
2 5 (5.05%) IIS
2 5 (5.05%) Apache
3 2 (2.02%) IBM Notes
3 2 (2.02%) MS Exchange
4 1 (1.01%) Exchange Server 2003
4 1 (1.01%) SharePoint
Applications
1 14 (14.14%) MS Excel
2 10 (10.10%) MS Office
3 3 (3.03%) Spreadsheet
Business Applications
1 7 (7.07%) Dynamics CRM
Cloud Services
1 6 (6.06%) SaaS
2 1 (1.01%) Office 365
2 1 (1.01%) Microsoft Azure
Communications & Networking
1 15 (15.15%) Firewall
2 12 (12.12%) WAN
3 11 (11.11%) LAN
4 7 (7.07%) HTTP
4 7 (7.07%) VPN
4 7 (7.07%) DNS
5 6 (6.06%) MPLS
6 5 (5.05%) Network Security
6 5 (5.05%) SAN
7 4 (4.04%) 4G
8 3 (3.03%) Radio Access Network
8 3 (3.03%) LTE
8 3 (3.03%) Internet
8 3 (3.03%) GSM
8 3 (3.03%) UMTS
9 2 (2.02%) DHCP
9 2 (2.02%) VoIP
9 2 (2.02%) Wireless
10 1 (1.01%) ADSL
10 1 (1.01%) Broadband
Database & Business Intelligence
1 7 (7.07%) Relational Database
1 7 (7.07%) SQL Server
1 7 (7.07%) DB2
2 5 (5.05%) MySQL
3 3 (3.03%) Cognos Impromptu
4 1 (1.01%) Data Mining
General
1 29 (29.29%) Finance
2 26 (26.26%) Retail
3 19 (19.19%) Manufacturing
4 7 (7.07%) Marketing
5 6 (6.06%) Telecoms
6 4 (4.04%) Multimedia
7 3 (3.03%) Advertising
8 1 (1.01%) Billing
8 1 (1.01%) Legal
8 1 (1.01%) Back Office
Job Titles
1 37 (37.37%) Service Manager
2 13 (13.13%) Delivery Manager
3 12 (12.12%) Services Delivery Manager
4 11 (11.11%) Service Desk Manager
5 10 (10.10%) Support Manager
5 10 (10.10%) IT Support
6 9 (9.09%) Analyst
7 8 (8.08%) IT Support Manager
7 8 (8.08%) ITIL Service Manager
7 8 (8.08%) ITIL Manager
8 6 (6.06%) Developer
8 6 (6.06%) Service Support Manager
9 5 (5.05%) CRM Developer
9 5 (5.05%) Security Engineer
9 5 (5.05%) Network Engineer
9 5 (5.05%) Senior Manager
9 5 (5.05%) Network Security Engineer
10 4 (4.04%) Support Analyst
10 4 (4.04%) Service Analyst
10 4 (4.04%) Programme Manager
Libraries, Frameworks & Software Standards
1 7 (7.07%) J2EE
2 6 (6.06%) .NET
3 1 (1.01%) Application Packaging
Miscellaneous
1 14 (14.14%) Management Information System
2 5 (5.05%) Computer Science
3 3 (3.03%) Statistics
4 2 (2.02%) Mathematics
5 1 (1.01%) Social Media
5 1 (1.01%) Fat Client
5 1 (1.01%) Replication
5 1 (1.01%) EPoS
5 1 (1.01%) Thin Client
5 1 (1.01%) PMI
Operating Systems
1 20 (20.20%) Windows
2 13 (13.13%) Linux
3 7 (7.07%) Windows 7
3 7 (7.07%) Windows Server 2008
4 5 (5.05%) Windows XP
5 4 (4.04%) Windows Server 2003
6 2 (2.02%) Red Hat Enterprise Linux
7 1 (1.01%) Windows Vista
7 1 (1.01%) GCOS
7 1 (1.01%) UNIX
Processes & Methodologies
1 50 (50.51%) ITIL
2 36 (36.36%) Change Management
3 33 (33.33%) Service Delivery
4 32 (32.32%) Problem Management
5 20 (20.20%) E-Commerce
6 17 (17.17%) Project Management
7 16 (16.16%) Release Management
8 12 (12.12%) Time Management
9 11 (11.11%) ITSM
9 11 (11.11%) PRINCE2
10 10 (10.10%) Information Security
11 9 (9.09%) Continuous Improvement
12 8 (8.08%) Workflow
12 8 (8.08%) CRM
12 8 (8.08%) Capacity Management
13 6 (6.06%) Programme Management
14 5 (5.05%) Asset Management
15 4 (4.04%) Stakeholder Management
16 3 (3.03%) Business Transformation
16 3 (3.03%) Validation
Programming Languages
1 15 (15.15%) SQL
2 7 (7.07%) Java
3 6 (6.06%) C#
4 1 (1.01%) C
Qualifications
1 11 (11.11%) Degree
2 9 (9.09%) Security Cleared
3 8 (8.08%) Cisco Certification
3 8 (8.08%) CCNA
3 8 (8.08%) SC Cleared
4 6 (6.06%) CCNP
4 6 (6.06%) ITIL Certification
5 5 (5.05%) VMware Certified Professional (VCP)
5 5 (5.05%) Microsoft Certification
6 4 (4.04%) MCP
7 3 (3.03%) CIPD
7 3 (3.03%) PRINCE2 Practitioner
7 3 (3.03%) MBA
7 3 (3.03%) CIMA
7 3 (3.03%) MCSE
8 2 (2.02%) PMI Certification
9 1 (1.01%) MCSM
9 1 (1.01%) VCP5
9 1 (1.01%) MCSA
9 1 (1.01%) PMP
Quality Assurance & Compliance
1 27 (27.27%) SLA
2 3 (3.03%) ISO 9001
3 1 (1.01%) ISO/IEC 27001
System Software
1 20 (20.20%) Active Directory
2 4 (4.04%) vSphere
3 2 (2.02%) VMware Infrastructure
4 1 (1.01%) XenDesktop
Systems Management
1 5 (5.05%) Nessus
2 2 (2.02%) SCCM
3 1 (1.01%) NetBackup
3 1 (1.01%) Systems Management Server (SMS)
Vendors
1 21 (21.21%) Microsoft
2 14 (14.14%) VMware
3 13 (13.13%) CheckPoint
4 12 (12.12%) Cisco
5 8 (8.08%) HP
6 7 (7.07%) IBM
7 6 (6.06%) ProCurve
8 5 (5.05%) Oracle
9 3 (3.03%) Symantec
9 3 (3.03%) Business Objects
9 3 (3.03%) Sage
10 2 (2.02%) Avaya
10 2 (2.02%) Lotus
10 2 (2.02%) Red Hat
10 2 (2.02%) BMC
10 2 (2.02%) Fujitsu
10 2 (2.02%) Veeam
10 2 (2.02%) 3PAR
11 1 (1.01%) Bomgar
11 1 (1.01%) SolarWinds
Watford, Hertfordshire
Latcom Ltd
Salary: Unspecified Market rates and gd benefits
Posted: 15 hours ago
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
Posted: 5 days ago
Watford
Interquest - IQ ESM
Salary: £40000 - £55000 per annum + bonus + pension + health
Posted: 13 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 14 days ago