The table below looks at the statistics for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 81 81 92
Rank change year-on-year
0 +11
Permanent jobs citing Service Management 68 48 81
As % of all permanent IT jobs located in Hertfordshire 2.81% 2.50% 2.64%
As % of the Processes & Methodologies category 3.62% 3.34% 3.45%
Number of salaries quoted 57 19 63
Average salary £35,000 £46,500 £39,500
Average salary % change year-on-year
-24.73% +17.72%
90% offered a salary of more than £26,400 £28,250 £31,500
10% offered a salary of more than £72,500 £52,500 £50,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1878 1438 2350
As % of all permanent IT jobs located in Hertfordshire 77.57% 75.01% 76.52%
Number of salaries quoted 1528 1134 1961
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £30,000 £30,000 £32,500
10% offered a salary of more than £70,000 £62,500 £67,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Service Management Salary Trend in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 25 November 2014.

Service Management Salary Histogram in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -25 19 £34,000 -32.00% 4
Welwyn Garden City +1 10 £32,500 -18.75% 1
Hemel Hempstead +1 10 £30,500 -39.00%
Hoddesdon - 3 £22,000 -
Potters Bar - 3 £35,500 -
Hertford - 2 £46,250 -
Rickmansworth -15 1 £28,500 +3.63%
St Albans -30 1 £40,000 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 25 November 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 57 (51.35%) ITIL
2 39 (35.14%) Finance
3 30 (27.03%) Windows
4 27 (24.32%) Microsoft
5 26 (23.42%) Retail
6 23 (20.72%) MS Excel
7 22 (19.82%) Active Directory
8 19 (17.12%) DNS
9 18 (16.22%) Service Delivery
10 17 (15.32%) MS Exchange
10 17 (15.32%) Windows Server 2008
11 16 (14.41%) Windows Server 2012
12 14 (12.61%) Remedy
13 13 (11.71%) Project Management
13 13 (11.71%) CRM
13 13 (11.71%) Telecoms
14 12 (10.81%) SLA
15 11 (9.91%) Change Management
15 11 (9.91%) ISO/IEC 27001
15 11 (9.91%) Problem Management
15 11 (9.91%) Security Cleared
16 10 (9.01%) Infrastructure Management
16 10 (9.01%) SolarWinds
16 10 (9.01%) Validation
16 10 (9.01%) ITSM
16 10 (9.01%) VMware
16 10 (9.01%) SQL
16 10 (9.01%) SQL Server
17 9 (8.11%) Business Objects
17 9 (8.11%) PRINCE2

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 25 November 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (15.32%) MS Exchange
2 3 (2.70%) Exchange Server 2007
2 3 (2.70%) Exchange Server 2010
2 3 (2.70%) Exchange Server 2013
3 1 (0.90%) JBoss
3 1 (0.90%) Apache
3 1 (0.90%) Tomcat
Applications
1 23 (20.72%) MS Excel
2 8 (7.21%) MS Office
Business Applications
1 2 (1.80%) Dynamics NAV
1 2 (1.80%) Dynamics CRM
2 1 (0.90%) Remedy ITSM
Cloud Services
1 6 (5.41%) Cloud Computing
2 2 (1.80%) Microsoft Azure
2 2 (1.80%) SaaS
2 2 (1.80%) PaaS
2 2 (1.80%) IaaS
3 1 (0.90%) IBM SmartCloud
Communications & Networking
1 19 (17.12%) DNS
2 9 (8.11%) Wi-Fi
3 6 (5.41%) VPN
3 6 (5.41%) LAN
3 6 (5.41%) VoIP
3 6 (5.41%) WAN
4 5 (4.50%) SAN
5 4 (3.60%) Network Security
5 4 (3.60%) Firewall
6 3 (2.70%) DSL
6 3 (2.70%) TCP/IP
7 2 (1.80%) Wireless
7 2 (1.80%) DHCP
7 2 (1.80%) NAS
8 1 (0.90%) Radio Access Network
8 1 (0.90%) Ethernet
8 1 (0.90%) Internet
8 1 (0.90%) 3G
8 1 (0.90%) MPLS
8 1 (0.90%) TETRA
Database & Business Intelligence
1 10 (9.01%) SQL Server
2 9 (8.11%) BusinessObjects XI
3 5 (4.50%) MySQL
4 1 (0.90%) Cognos Impromptu
General
1 39 (35.14%) Finance
2 26 (23.42%) Retail
3 13 (11.71%) Telecoms
4 9 (8.11%) Banking
4 9 (8.11%) Billing
5 8 (7.21%) Manufacturing
6 4 (3.60%) Retail Banking
7 2 (1.80%) Multimedia
8 1 (0.90%) Local Government
8 1 (0.90%) Advertising
Job Titles
1 20 (18.02%) Analyst
2 18 (16.22%) Support Engineer
3 16 (14.41%) Service Manager
3 16 (14.41%) IT Support Engineer
3 16 (14.41%) IT Support
4 12 (10.81%) Support Manager
5 10 (9.01%) Incident Manager
6 9 (8.11%) Data Analyst
6 9 (8.11%) Service Analyst
7 7 (6.31%) Consultant
8 6 (5.41%) Senior Support Engineer
8 6 (5.41%) Senior IT Support
9 5 (4.50%) Senior Manager
9 5 (4.50%) Administrator
9 5 (4.50%) Service Desk Analyst
9 5 (4.50%) Delivery Manager
10 4 (3.60%) Cloud Consultant
10 4 (3.60%) IT Administrator
10 4 (3.60%) Services Delivery Manager
10 4 (3.60%) Project Manager
Libraries, Frameworks & Software Standards
1 3 (2.70%) X-Windows
1 3 (2.70%) XMPP
2 1 (0.90%) JSON
Miscellaneous
1 6 (5.41%) Analytical Skills
2 4 (3.60%) Mainframe
2 4 (3.60%) Economics
3 3 (2.70%) Smartphone
4 2 (1.80%) Management Information System
4 2 (1.80%) PMI
4 2 (1.80%) FMCG
5 1 (0.90%) Handset
5 1 (0.90%) Tandem
5 1 (0.90%) Statistics
5 1 (0.90%) Blog
Operating Systems
1 30 (27.03%) Windows
2 17 (15.32%) Windows Server 2008
3 16 (14.41%) Windows Server 2012
4 5 (4.50%) Windows 7
4 5 (4.50%) Linux
5 4 (3.60%) Windows Server 2003
5 4 (3.60%) Windows 8
6 3 (2.70%) Red Hat Enterprise Linux
6 3 (2.70%) Windows Vista
6 3 (2.70%) Windows XP
7 2 (1.80%) Mac OS X
7 2 (1.80%) UNIX
7 2 (1.80%) CentOS
8 1 (0.90%) GCOS
Processes & Methodologies
1 57 (51.35%) ITIL
2 18 (16.22%) Service Delivery
3 13 (11.71%) Project Management
3 13 (11.71%) CRM
4 11 (9.91%) Change Management
4 11 (9.91%) Problem Management
5 10 (9.01%) Infrastructure Management
5 10 (9.01%) ITSM
5 10 (9.01%) Validation
6 9 (8.11%) PRINCE2
6 9 (8.11%) Data Analysis
6 9 (8.11%) Data Cleansing
6 9 (8.11%) Root Cause Analysis
6 9 (8.11%) Analytics
7 8 (7.21%) Stakeholder Management
7 8 (7.21%) E-Commerce
8 7 (6.31%) Incident Management
9 6 (5.41%) Asset Management
9 6 (5.41%) Resource Management
10 5 (4.50%) Operations Management
Programming Languages
1 10 (9.01%) SQL
2 1 (0.90%) VBScript
2 1 (0.90%) Ruby
2 1 (0.90%) PowerShell
2 1 (0.90%) C
2 1 (0.90%) Java
2 1 (0.90%) PHP
Qualifications
1 11 (9.91%) Security Cleared
2 7 (6.31%) ITIL Certification
3 6 (5.41%) SC Cleared
4 4 (3.60%) Degree
5 3 (2.70%) VMware Certified Professional (VCP)
5 3 (2.70%) RHCSA
5 3 (2.70%) PMP
5 3 (2.70%) PMI Certification
5 3 (2.70%) Microsoft Certification
5 3 (2.70%) A+ Certification
6 2 (1.80%) PRINCE2 Certification
6 2 (1.80%) MCP
7 1 (0.90%) CCNA
7 1 (0.90%) Cisco Certification
7 1 (0.90%) CIMA
7 1 (0.90%) MBA
7 1 (0.90%) DV Cleared
7 1 (0.90%) CIPD
7 1 (0.90%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 12 (10.81%) SLA
2 11 (9.91%) ISO/IEC 27001
3 4 (3.60%) ISO 9001
4 2 (1.80%) BS25999
System Software
1 22 (19.82%) Active Directory
2 8 (7.21%) vSphere
3 5 (4.50%) VMware Infrastructure
4 4 (3.60%) vCloud
5 3 (2.70%) VMware ESXi
6 2 (1.80%) Hyper-V
Systems Management
1 2 (1.80%) Systems Management Server (SMS)
1 2 (1.80%) SCCM
2 1 (0.90%) OpenView
Vendors
1 27 (24.32%) Microsoft
2 14 (12.61%) Remedy
3 10 (9.01%) VMware
3 10 (9.01%) SolarWinds
4 9 (8.11%) Business Objects
5 7 (6.31%) Cisco
6 6 (5.41%) HP
7 3 (2.70%) SAP
7 3 (2.70%) BMC
7 3 (2.70%) Red Hat
7 3 (2.70%) 3PAR
8 2 (1.80%) Symantec
8 2 (1.80%) Altiris
8 2 (1.80%) LANDesk
9 1 (0.90%) EMC
9 1 (0.90%) JD Edwards
9 1 (0.90%) CheckPoint
9 1 (0.90%) IBM
9 1 (0.90%) PeopleSoft
Watford, Hertfordshire
Roc Search
Posted: 6 hours ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: 6 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 6 days ago
Welwyn Garden City, Hertfordshire
IT Retail People Ltd
Salary: Unspecified Excellent package and opportunity
Posted: 6 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 20 days ago
Watford, United Kingdom
Camelot
Salary: Competitive
Posted: 26 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 26 days ago