The table below looks at the statistics for Service Management skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 93 106 110
Rank change year-on-year
+13 +4
Permanent jobs citing Service Management 44 26 61
As % of all permanent IT jobs located in Hertfordshire 1.84% 1.26% 2.14%
As % of the Processes & Methodologies category 2.30% 1.66% 2.86%
Number of salaries quoted 36 17 42
Average salary £40,000 £41,000 £45,000
Average salary % change year-on-year
-2.43% -8.88%
90% offered a salary of more than £26,000 £30,000 £31,700
10% offered a salary of more than £55,000 £82,500 £60,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1909 1562 2134
As % of all permanent IT jobs located in Hertfordshire 79.71% 75.90% 74.75%
Number of salaries quoted 1549 1206 1704
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £31,500 £29,000 £32,000
10% offered a salary of more than £75,000 £65,000 £65,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Hertfordshire region.

Service Management Salary Trend in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Hertfordshire region over the 3 months to 22 August 2014.

Service Management Salary Histogram in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -4 12 £32,500 -60.60% 1
Watford -8 12 £50,000 +21.95%
Welwyn Garden City +17 8 £31,000 -31.11% 1
Stevenage +1 2 £26,000 -30.66%
Harpenden - 2 £40,000 - 1
Borehamwood - 1 £24,500 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 22 August 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 40 (42.11%) ITIL
2 28 (29.47%) Finance
3 23 (24.21%) SLA
4 19 (20.00%) MS Excel
4 19 (20.00%) Security Cleared
5 16 (16.84%) Windows
5 16 (16.84%) Active Directory
6 15 (15.79%) Service Delivery
6 15 (15.79%) SC Cleared
7 14 (14.74%) Degree
7 14 (14.74%) Change Management
7 14 (14.74%) Microsoft
8 13 (13.68%) Problem Management
9 12 (12.63%) Project Management
9 12 (12.63%) PRINCE2
9 12 (12.63%) Retail
10 11 (11.58%) Validation
10 11 (11.58%) CRM
11 10 (10.53%) SQL
11 10 (10.53%) Telecoms
12 8 (8.42%) Manufacturing
12 8 (8.42%) SQL Server
13 7 (7.37%) IBM Notes
13 7 (7.37%) Lotus
13 7 (7.37%) Asset Management
13 7 (7.37%) Continuous Improvement
14 6 (6.32%) SolarWinds
14 6 (6.32%) CIPD
14 6 (6.32%) Release Management
14 6 (6.32%) CIMA

Service Management
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 22 August 2014, IT jobs across the Hertfordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (7.37%) IBM Notes
2 5 (5.26%) MS Exchange
Applications
1 19 (20.00%) MS Excel
2 6 (6.32%) MS Office
3 3 (3.16%) Spreadsheet
Business Applications
1 4 (4.21%) Dynamics CRM
2 1 (1.05%) Dynamics NAV
Cloud Services
1 1 (1.05%) Cloud Computing
1 1 (1.05%) Office 365
Communications & Networking
1 6 (6.32%) LAN
1 6 (6.32%) DNS
1 6 (6.32%) WAN
2 5 (5.26%) SAN
2 5 (5.26%) Wi-Fi
3 3 (3.16%) Internet
3 3 (3.16%) LTE
3 3 (3.16%) 4G
3 3 (3.16%) Radio Access Network
4 2 (2.11%) UMTS
4 2 (2.11%) GSM
5 1 (1.05%) DHCP
5 1 (1.05%) VPN
5 1 (1.05%) VoIP
5 1 (1.05%) Broadband
5 1 (1.05%) DSL
5 1 (1.05%) 3G
5 1 (1.05%) TETRA
5 1 (1.05%) Wireless
5 1 (1.05%) Network Security
Database & Business Intelligence
1 8 (8.42%) SQL Server
2 6 (6.32%) Cognos Impromptu
3 5 (5.26%) BusinessObjects XI
4 2 (2.11%) MySQL
5 1 (1.05%) Data Mining
General
1 28 (29.47%) Finance
2 12 (12.63%) Retail
3 10 (10.53%) Telecoms
4 8 (8.42%) Manufacturing
5 5 (5.26%) Billing
6 4 (4.21%) Multimedia
7 3 (3.16%) Marketing
8 2 (2.11%) Banking
8 2 (2.11%) Advertising
9 1 (1.05%) Back Office
Job Titles
1 26 (27.37%) Service Manager
2 16 (16.84%) Analyst
3 10 (10.53%) Support Analyst
3 10 (10.53%) Delivery Manager
3 10 (10.53%) Service Desk Manager
4 8 (8.42%) Support Manager
4 8 (8.42%) Services Delivery Manager
5 6 (6.32%) Data Centre Technician
6 5 (5.26%) Consultant
6 5 (5.26%) Help Desk Analyst
6 5 (5.26%) Support Engineer
6 5 (5.26%) Support Specialist
6 5 (5.26%) Data Analyst
6 5 (5.26%) Procurement Specialist
6 5 (5.26%) Help Desk Support Analyst
6 5 (5.26%) Help Desk Support
6 5 (5.26%) IT Support Engineer
6 5 (5.26%) Help Desk Specialist
6 5 (5.26%) IT Support
7 4 (4.21%) Desktop Analyst
Libraries, Frameworks & Software Standards
1 3 (3.16%) .NET
2 1 (1.05%) Application Packaging
Miscellaneous
1 3 (3.16%) Management Information System
1 3 (3.16%) Computer Science
2 1 (1.05%) Mainframe
2 1 (1.05%) Handset
2 1 (1.05%) Economics
2 1 (1.05%) Statistics
2 1 (1.05%) Video Conferencing
Operating Systems
1 16 (16.84%) Windows
2 5 (5.26%) Windows 7
2 5 (5.26%) Windows Server 2008
2 5 (5.26%) Windows Server 2012
3 4 (4.21%) Red Hat Enterprise Linux
3 4 (4.21%) Linux
4 1 (1.05%) UNIX
4 1 (1.05%) Windows XP
4 1 (1.05%) Mac OS X
4 1 (1.05%) GCOS
4 1 (1.05%) CentOS
Processes & Methodologies
1 40 (42.11%) ITIL
2 15 (15.79%) Service Delivery
3 14 (14.74%) Change Management
4 13 (13.68%) Problem Management
5 12 (12.63%) Project Management
5 12 (12.63%) PRINCE2
6 11 (11.58%) Validation
6 11 (11.58%) CRM
7 7 (7.37%) Asset Management
7 7 (7.37%) Continuous Improvement
8 6 (6.32%) Release Management
8 6 (6.32%) Programme Management
8 6 (6.32%) ITSM
8 6 (6.32%) E-Commerce
9 5 (5.26%) Data Analysis
9 5 (5.26%) Matrix Management
9 5 (5.26%) Data Cleansing
9 5 (5.26%) Root Cause Analysis
9 5 (5.26%) Analytics
9 5 (5.26%) Infrastructure Management
Programming Languages
1 10 (10.53%) SQL
2 3 (3.16%) C#
3 1 (1.05%) C
Qualifications
1 19 (20.00%) Security Cleared
2 15 (15.79%) SC Cleared
3 14 (14.74%) Degree
4 6 (6.32%) CIPD
4 6 (6.32%) CIMA
5 5 (5.26%) MBA
6 4 (4.21%) VMware Certified Professional (VCP)
7 3 (3.16%) ITIL Certification
7 3 (3.16%) PRINCE2 Practitioner
8 2 (2.11%) MCP
9 1 (1.05%) Microsoft Certification
9 1 (1.05%) PRINCE2 Certification
9 1 (1.05%) DV Cleared
9 1 (1.05%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 23 (24.21%) SLA
2 5 (5.26%) ISO/IEC 27001
3 2 (2.11%) ISO 9001
System Software
1 16 (16.84%) Active Directory
2 4 (4.21%) vSphere
3 1 (1.05%) XenDesktop
3 1 (1.05%) vCloud
Systems Management
1 2 (2.11%) SCCM
2 1 (1.05%) Systems Management Server (SMS)
2 1 (1.05%) NetBackup
Vendors
1 14 (14.74%) Microsoft
2 7 (7.37%) Lotus
3 6 (6.32%) SolarWinds
4 5 (5.26%) Business Objects
4 5 (5.26%) VMware
5 4 (4.21%) 3PAR
5 4 (4.21%) HP
5 4 (4.21%) Red Hat
6 2 (2.11%) BMC
6 2 (2.11%) Symantec
7 1 (1.05%) Cisco
7 1 (1.05%) SAP
7 1 (1.05%) Remedy
7 1 (1.05%) Citrix
7 1 (1.05%) Altiris
7 1 (1.05%) LANDesk
7 1 (1.05%) Fujitsu
7 1 (1.05%) Veeam
Hemel Hempstead, Hertfordshire
Charlotte James Associates
Salary: £50000 - £51000 per annum + £15k + car + benefits
Posted: 17 hours ago
Hertfordshire
Polar Recruitment
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: 20 hours ago
Hertfordshire
Interquest - IQ ESM
Salary: £35000 - £60000 per annum + Project Related Bonus
Posted: Yesterday
Harpenden
Interquest - IQ ESM
Salary: £50000 per annum + Bonus & Benefits
Posted: Yesterday
Welwyn Garden City, Hertfordshire
ARM Technology
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 15 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 15 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 22 days ago