The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 120 120 156
Rank change year-on-year
0 +36
Permanent jobs citing Customer Engagement 21 8 8
As % of all permanent IT jobs located in Hertfordshire 1.02% 0.42% 0.28%
As % of the Processes & Methodologies category 1.27% 0.55% 0.37%
Number of salaries quoted 16 3 7
Average salary £52,500 £80,000 £65,000
Average salary % change year-on-year
-34.37% +23.07%
UK excluding London average salary £60,000 £50,000 £45,000
% change year-on-year
+20.00% +11.11%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1653 1453 2188
As % of all permanent IT jobs located in Hertfordshire 80.36% 75.48% 77.10%
Number of salaries quoted 1280 1086 1839
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £32,500 £30,000 £34,020
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Customer Engagement Salary Trend in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 26 January 2015.

Customer Engagement Salary Histogram in Hertfordshire

Customer Engagement
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +24 8 £47,500 -
Rickmansworth -12 6 £85,000 +142.85%
Watford - 2 - - 1
Hemel Hempstead - 2 £50,000 -
Hitchin - 1 £52,500 -
Customer Engagement
East of England

Customer Engagement
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 26 January 2015, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 15 (57.69%) Finance
2 9 (34.62%) Middleware
2 9 (34.62%) Zachman Framework
2 9 (34.62%) TOGAF
2 9 (34.62%) Data Modelling
2 9 (34.62%) Data Architecture
2 9 (34.62%) Line Management
2 9 (34.62%) Data Structures
3 7 (26.92%) Stakeholder Engagement
3 7 (26.92%) Performance Management
3 7 (26.92%) Microsoft
3 7 (26.92%) Windows
4 5 (19.23%) MS Excel
4 5 (19.23%) Active Directory
4 5 (19.23%) MS Exchange
4 5 (19.23%) DNS
4 5 (19.23%) Video Conferencing
4 5 (19.23%) Lync
4 5 (19.23%) Office 365
5 4 (15.38%) Marketing
5 4 (15.38%) ITIL
5 4 (15.38%) Java
6 3 (11.54%) JavaScript
6 3 (11.54%) PHP
6 3 (11.54%) SQL
6 3 (11.54%) LAN
6 3 (11.54%) WLAN
6 3 (11.54%) WAN
6 3 (11.54%) SharePoint
6 3 (11.54%) Legal

Customer Engagement
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 26 January 2015, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (19.23%) MS Exchange
1 5 (19.23%) Lync
2 3 (11.54%) SharePoint
3 2 (7.69%) CMS
4 1 (3.85%) SAS
Applications
1 5 (19.23%) MS Excel
2 1 (3.85%) SPSS
2 1 (3.85%) MS Office
Business Applications
1 1 (3.85%) SAP Oil and Gas
1 1 (3.85%) Dynamics CRM
Cloud Services
1 5 (19.23%) Office 365
2 3 (11.54%) SaaS
3 1 (3.85%) PaaS
3 1 (3.85%) Cloud Computing
3 1 (3.85%) Microsoft Azure
3 1 (3.85%) GitHub
3 1 (3.85%) IaaS
3 1 (3.85%) IBM SmartCloud
Communications & Networking
1 5 (19.23%) DNS
2 3 (11.54%) LAN
2 3 (11.54%) WLAN
2 3 (11.54%) WAN
2 3 (11.54%) Firewall
3 1 (3.85%) NAS
3 1 (3.85%) SAN
Database & Business Intelligence
1 1 (3.85%) Data Mining
1 1 (3.85%) Hadoop
1 1 (3.85%) Apache Hive
1 1 (3.85%) Big Data
1 1 (3.85%) Relational Database
Development Applications
1 2 (7.69%) VSS/SourceSafe
2 1 (3.85%) Selenium
2 1 (3.85%) JBehave
General
1 15 (57.69%) Finance
2 4 (15.38%) Marketing
3 3 (11.54%) Legal
4 2 (7.69%) Manufacturing
4 2 (7.69%) Banking
4 2 (7.69%) Telecoms
5 1 (3.85%) Electronics
5 1 (3.85%) Retail
5 1 (3.85%) Billing
Job Titles
1 9 (34.62%) Architect
1 9 (34.62%) Principal Architect
2 3 (11.54%) Service Manager
2 3 (11.54%) Technical Design Authority
3 2 (7.69%) Technical Design Leader
3 2 (7.69%) Consultant
3 2 (7.69%) Head of Development
3 2 (7.69%) Designer
3 2 (7.69%) Team Leader
3 2 (7.69%) Technical Team Leader
4 1 (3.85%) QA Engineer
4 1 (3.85%) Delivery Manager
4 1 (3.85%) Client Services Manager
4 1 (3.85%) Service Desk Manager
4 1 (3.85%) Microsoft Developer
4 1 (3.85%) Dynamics CRM Developer
4 1 (3.85%) Services Delivery Manager
4 1 (3.85%) Business Consultant
4 1 (3.85%) Business Analyst
4 1 (3.85%) Junior
Libraries, Frameworks & Software Standards
1 9 (34.62%) Middleware
2 2 (7.69%) jQuery
2 2 (7.69%) Twitter Bootstrap
2 2 (7.69%) HTML
2 2 (7.69%) .NET
2 2 (7.69%) CSS
2 2 (7.69%) JSP
3 1 (3.85%) Web Services
3 1 (3.85%) COM
3 1 (3.85%) JSON
Miscellaneous
1 9 (34.62%) Data Structures
2 5 (19.23%) Video Conferencing
3 2 (7.69%) Analytical Skills
3 2 (7.69%) W3C
4 1 (3.85%) DTV
4 1 (3.85%) Management Information System
4 1 (3.85%) Statistics
4 1 (3.85%) Mathematics
4 1 (3.85%) Physics
4 1 (3.85%) Computer Science
4 1 (3.85%) Blog
4 1 (3.85%) SWIFT
Operating Systems
1 7 (26.92%) Windows
2 1 (3.85%) Linux
2 1 (3.85%) UNIX
Processes & Methodologies
1 9 (34.62%) Data Modelling
1 9 (34.62%) Zachman Framework
1 9 (34.62%) TOGAF
1 9 (34.62%) Data Architecture
1 9 (34.62%) Line Management
2 7 (26.92%) Stakeholder Engagement
2 7 (26.92%) Performance Management
3 4 (15.38%) ITIL
4 2 (7.69%) Service Management
4 2 (7.69%) Scrum
4 2 (7.69%) Agile Software Development
4 2 (7.69%) Mentoring
4 2 (7.69%) Responsive Web Design
5 1 (3.85%) Analytics
5 1 (3.85%) Automation Testing
5 1 (3.85%) Customer Segmentation
5 1 (3.85%) Test Automation
5 1 (3.85%) Product Management
5 1 (3.85%) Security Architecture
5 1 (3.85%) MapReduce
Programming Languages
1 4 (15.38%) Java
2 3 (11.54%) JavaScript
2 3 (11.54%) PHP
2 3 (11.54%) SQL
3 1 (3.85%) Python
3 1 (3.85%) Ruby
3 1 (3.85%) PowerShell
3 1 (3.85%) Scala
3 1 (3.85%) R
3 1 (3.85%) C#
Qualifications
1 1 (3.85%) PhD
1 1 (3.85%) Degree
Quality Assurance & Compliance
1 2 (7.69%) SLA
1 2 (7.69%) WAI
2 1 (3.85%) QA
System Software
1 5 (19.23%) Active Directory
2 1 (3.85%) VMware Infrastructure
2 1 (3.85%) Hyper-V
2 1 (3.85%) vSphere
Vendors
1 7 (26.92%) Microsoft
2 2 (7.69%) Thunderhead
3 1 (3.85%) VMware
3 1 (3.85%) HP
3 1 (3.85%) EMC
3 1 (3.85%) SAP
3 1 (3.85%) IBM