The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 122 120 159
Rank change year-on-year
-2 +39
Permanent jobs citing Customer Engagement 23 8 10
As % of all permanent IT jobs located in Hertfordshire 0.97% 0.42% 0.33%
As % of the Processes & Methodologies category 1.25% 0.56% 0.42%
Number of salaries quoted 17 2 9
Average salary £82,500 £33,925 £45,000
Average salary % change year-on-year
+143.18% -24.61%
90% offered a salary of more than £42,500 £33,065 £37,500
10% offered a salary of more than £88,000 £34,785 £65,000
UK excluding London average salary £50,000 £50,000 £45,000
% change year-on-year
- +11.11%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1847 1416 2355
As % of all permanent IT jobs located in Hertfordshire 77.93% 74.80% 77.06%
Number of salaries quoted 1456 1079 1994
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £32,500 £30,000 £32,500
10% offered a salary of more than £70,000 £61,000 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Customer Engagement Salary Trend in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 19 December 2014.

Customer Engagement Salary Histogram in Hertfordshire

Customer Engagement
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +18 7 £45,000 -
Rickmansworth -8 7 £85,000 +142.85%
Watford - 4 £55,000 -
Hemel Hempstead - 1 £50,000 -
Hitchin - 1 £52,500 -
Customer Engagement
East of England

Customer Engagement
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 19 December 2014, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 15 (60.00%) Finance
2 9 (36.00%) Data Structures
2 9 (36.00%) Middleware
2 9 (36.00%) Data Modelling
2 9 (36.00%) Zachman Framework
2 9 (36.00%) TOGAF
2 9 (36.00%) Data Architecture
2 9 (36.00%) Line Management
3 7 (28.00%) Stakeholder Engagement
3 7 (28.00%) Performance Management
4 6 (24.00%) Microsoft
4 6 (24.00%) Windows
5 5 (20.00%) Marketing
6 4 (16.00%) Video Conferencing
6 4 (16.00%) Active Directory
6 4 (16.00%) MS Exchange
6 4 (16.00%) Lync
6 4 (16.00%) Office 365
6 4 (16.00%) DNS
6 4 (16.00%) ITIL
6 4 (16.00%) MS Excel
7 3 (12.00%) Java
7 3 (12.00%) SaaS
7 3 (12.00%) Analytical Skills
7 3 (12.00%) Legal
8 2 (8.00%) Manufacturing
8 2 (8.00%) Banking
8 2 (8.00%) SharePoint
8 2 (8.00%) Firewall
8 2 (8.00%) Telecoms

Customer Engagement
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 19 December 2014, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (16.00%) MS Exchange
1 4 (16.00%) Lync
2 2 (8.00%) SharePoint
3 1 (4.00%) SAS
3 1 (4.00%) CMS
Applications
1 4 (16.00%) MS Excel
2 1 (4.00%) SPSS
2 1 (4.00%) MS Office
Business Applications
1 1 (4.00%) SAP Oil and Gas
1 1 (4.00%) Dynamics CRM
Cloud Services
1 4 (16.00%) Office 365
2 3 (12.00%) SaaS
3 1 (4.00%) PaaS
3 1 (4.00%) Cloud Computing
3 1 (4.00%) Microsoft Azure
3 1 (4.00%) GitHub
3 1 (4.00%) IaaS
3 1 (4.00%) IBM SmartCloud
Communications & Networking
1 4 (16.00%) DNS
2 2 (8.00%) LAN
2 2 (8.00%) WLAN
2 2 (8.00%) WAN
2 2 (8.00%) Firewall
3 1 (4.00%) NAS
3 1 (4.00%) SAN
Database & Business Intelligence
1 1 (4.00%) Data Mining
1 1 (4.00%) Hadoop
1 1 (4.00%) Apache Hive
1 1 (4.00%) Big Data
1 1 (4.00%) Relational Database
Development Applications
1 1 (4.00%) VSS/SourceSafe
1 1 (4.00%) Selenium
1 1 (4.00%) JBehave
General
1 15 (60.00%) Finance
2 5 (20.00%) Marketing
3 3 (12.00%) Legal
4 2 (8.00%) Manufacturing
4 2 (8.00%) Banking
4 2 (8.00%) Telecoms
5 1 (4.00%) Electronics
5 1 (4.00%) Retail
5 1 (4.00%) Billing
Job Titles
1 9 (36.00%) Architect
1 9 (36.00%) Principal Architect
2 3 (12.00%) Service Manager
3 2 (8.00%) Consultant
3 2 (8.00%) Team Leader
3 2 (8.00%) Technical Team Leader
3 2 (8.00%) Designer
3 2 (8.00%) Technical Design Authority
3 2 (8.00%) Technical Design Leader
4 1 (4.00%) CRM Developer
4 1 (4.00%) Data Scientist
4 1 (4.00%) Cloud Consultant
4 1 (4.00%) QA Engineer
4 1 (4.00%) Delivery Manager
4 1 (4.00%) Client Services Manager
4 1 (4.00%) Service Desk Manager
4 1 (4.00%) Microsoft Developer
4 1 (4.00%) CRM Manager
4 1 (4.00%) Dynamics CRM Developer
4 1 (4.00%) Head of Development
Libraries, Frameworks & Software Standards
1 9 (36.00%) Middleware
2 1 (4.00%) JSON
2 1 (4.00%) jQuery
2 1 (4.00%) Twitter Bootstrap
2 1 (4.00%) HTML
2 1 (4.00%) .NET
2 1 (4.00%) COM
2 1 (4.00%) CSS
2 1 (4.00%) JSP
2 1 (4.00%) Web Services
Miscellaneous
1 9 (36.00%) Data Structures
2 4 (16.00%) Video Conferencing
3 3 (12.00%) Analytical Skills
4 1 (4.00%) Social Media
4 1 (4.00%) SWIFT
4 1 (4.00%) W3C
4 1 (4.00%) DTV
4 1 (4.00%) Management Information System
4 1 (4.00%) Statistics
4 1 (4.00%) Mathematics
4 1 (4.00%) Physics
4 1 (4.00%) Computer Science
4 1 (4.00%) Blog
Operating Systems
1 6 (24.00%) Windows
2 1 (4.00%) Linux
2 1 (4.00%) UNIX
Processes & Methodologies
1 9 (36.00%) Data Modelling
1 9 (36.00%) Zachman Framework
1 9 (36.00%) TOGAF
1 9 (36.00%) Data Architecture
1 9 (36.00%) Line Management
2 7 (28.00%) Performance Management
2 7 (28.00%) Stakeholder Engagement
3 4 (16.00%) ITIL
4 2 (8.00%) CRM
4 2 (8.00%) Service Management
4 2 (8.00%) Scrum
4 2 (8.00%) Agile Software Development
5 1 (4.00%) TDD
5 1 (4.00%) Programme Management
5 1 (4.00%) Data Analysis
5 1 (4.00%) Operations Management
5 1 (4.00%) Digital Marketing
5 1 (4.00%) Test Scripting
5 1 (4.00%) Service Delivery
5 1 (4.00%) GAP Analysis
Programming Languages
1 3 (12.00%) Java
2 2 (8.00%) JavaScript
2 2 (8.00%) PHP
2 2 (8.00%) SQL
3 1 (4.00%) Python
3 1 (4.00%) Ruby
3 1 (4.00%) PowerShell
3 1 (4.00%) Scala
3 1 (4.00%) R
3 1 (4.00%) C#
Qualifications
1 2 (8.00%) Degree
2 1 (4.00%) PhD
Quality Assurance & Compliance
1 2 (8.00%) SLA
2 1 (4.00%) WAI
2 1 (4.00%) QA
System Software
1 4 (16.00%) Active Directory
2 1 (4.00%) VMware Infrastructure
2 1 (4.00%) Hyper-V
2 1 (4.00%) vSphere
Vendors
1 6 (24.00%) Microsoft
2 2 (8.00%) Thunderhead
3 1 (4.00%) VMware
3 1 (4.00%) Tableau
3 1 (4.00%) HP
3 1 (4.00%) EMC
3 1 (4.00%) SAP
3 1 (4.00%) IBM