The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 149 153 108
Rank change year-on-year
+4 -45
Permanent jobs citing Customer Engagement 8 4 28
As % of all permanent IT jobs located in Hertfordshire 0.33% 0.16% 1.31%
As % of the Processes & Methodologies category 0.40% 0.20% 1.66%
Number of salaries quoted 8 4 16
Average salary £42,500 £76,250 £35,000
Average salary % change year-on-year
-44.26% +117.85%
90% offered a salary of more than £20,000 £45,250 £21,000
10% offered a salary of more than £84,750 £95,000 £44,000
UK excluding London average salary £50,000 £50,000 £40,000
% change year-on-year
- +25.00%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1987 2040 1688
As % of all permanent IT jobs located in Hertfordshire 81.43% 81.02% 79.25%
Number of salaries quoted 1663 1683 1274
Average salary £49,000 £47,500 £45,000
Average salary % change year-on-year
+3.15% +5.55%
90% offered a salary of more than £31,000 £32,500 £30,000
10% offered a salary of more than £67,500 £63,000 £75,000
UK excluding London average salary £44,500 £42,500 £41,000
% change year-on-year
+4.70% +3.65%

Customer Engagement
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Customer Engagement Salary Trend in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 28 July 2015.

Customer Engagement Salary Histogram in Hertfordshire

Customer Engagement
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +3 6 £31,250 -45.65%
Customer Engagement
East of England

Customer Engagement
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 July 2015, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 7 (58.33%) Degree
2 5 (41.67%) CMS
2 5 (41.67%) Content Management
2 5 (41.67%) HTML
2 5 (41.67%) Photoshop
2 5 (41.67%) CSS
2 5 (41.67%) E-Commerce
2 5 (41.67%) Dreamweaver
2 5 (41.67%) Adobe
2 5 (41.67%) Web Design
3 3 (25.00%) Service Management
3 3 (25.00%) Service Delivery
3 3 (25.00%) ITSM
3 3 (25.00%) BusinessObjects
3 3 (25.00%) SQL
4 2 (16.67%) MS Office
4 2 (16.67%) SLA
4 2 (16.67%) Microsoft
4 2 (16.67%) Middleware
4 2 (16.67%) Finance
4 2 (16.67%) Enterprise Architecture
4 2 (16.67%) Zachman Framework
4 2 (16.67%) TOGAF
5 1 (8.33%) Mathematics
5 1 (8.33%) Office 365
5 1 (8.33%) User Experience
5 1 (8.33%) E-Learning
5 1 (8.33%) Advertising
5 1 (8.33%) Active Directory
5 1 (8.33%) Management Information System

Customer Engagement
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 July 2015, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (41.67%) CMS
Applications
1 5 (41.67%) Photoshop
2 2 (16.67%) MS Office
3 1 (8.33%) MS Excel
Cloud Services
1 1 (8.33%) Office 365
Database & Business Intelligence
1 3 (25.00%) BusinessObjects
Development Applications
1 5 (41.67%) Dreamweaver
General
1 2 (16.67%) Finance
2 1 (8.33%) Advertising
Job Titles
1 5 (41.67%) Designer
1 5 (41.67%) Junior Designer
1 5 (41.67%) Junior Web Designer
1 5 (41.67%) Junior
1 5 (41.67%) Web Designer
2 3 (25.00%) Consultant
3 2 (16.67%) Architect
3 2 (16.67%) Business Consultant
3 2 (16.67%) Payroll Consultant
3 2 (16.67%) Principal Architect
4 1 (8.33%) Service Desk Team Leader
4 1 (8.33%) Solutions Consultant
4 1 (8.33%) Team Leader
4 1 (8.33%) Pre Sales Consultant
4 1 (8.33%) Sales Consultant
Libraries, Frameworks & Software Standards
1 5 (41.67%) HTML
1 5 (41.67%) CSS
2 2 (16.67%) Middleware
Miscellaneous
1 1 (8.33%) Mathematics
1 1 (8.33%) User Experience
1 1 (8.33%) E-Learning
1 1 (8.33%) Management Information System
Processes & Methodologies
1 5 (41.67%) Content Management
1 5 (41.67%) E-Commerce
1 5 (41.67%) Web Design
2 3 (25.00%) Service Management
2 3 (25.00%) Service Delivery
2 3 (25.00%) ITSM
3 2 (16.67%) Enterprise Architecture
3 2 (16.67%) Zachman Framework
3 2 (16.67%) TOGAF
4 1 (8.33%) ITIL
Programming Languages
1 3 (25.00%) SQL
Qualifications
1 7 (58.33%) Degree
2 1 (8.33%) Microsoft Certification
2 1 (8.33%) MCP
2 1 (8.33%) MCSE
2 1 (8.33%) MCSA
Quality Assurance & Compliance
1 2 (16.67%) SLA
System Software
1 1 (8.33%) Active Directory
Vendors
1 5 (41.67%) Adobe
2 2 (16.67%) Microsoft
3 1 (8.33%) Citrix
3 1 (8.33%) Sage