The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 143 115 156
Rank change year-on-year
-28 +41
Permanent jobs citing Customer Engagement 3 14 19
As % of all permanent IT jobs located in Hertfordshire 0.13% 0.72% 0.63%
As % of the Processes & Methodologies category 0.16% 0.96% 0.83%
Number of salaries quoted 3 6 18
Average salary £55,000 £45,000 £45,000
Average salary % change year-on-year
+22.22% -
90% offered a salary of more than £43,000 £44,000 £37,500
10% offered a salary of more than £71,000 £48,750 £108,693
UK excluding London average salary £48,500 £47,500 £52,500
% change year-on-year
+2.10% -9.52%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1866 1460 2282
As % of all permanent IT jobs located in Hertfordshire 79.95% 74.76% 76.19%
Number of salaries quoted 1524 1178 1820
Average salary £47,500 £45,000 £47,500
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £30,000 £30,000 £32,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Customer Engagement
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Customer Engagement Salary Trend in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 2 October 2014.

Customer Engagement Salary Histogram in Hertfordshire

Customer Engagement
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -12 1 £55,000 +15.78%
Customer Engagement
East of England

Customer Engagement
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 2 October 2014, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 4 (66.67%) Management Information System
2 3 (50.00%) Finance
2 3 (50.00%) Banking
3 2 (33.33%) Zachman Framework
3 2 (33.33%) TOGAF
3 2 (33.33%) Marketing
3 2 (33.33%) Degree
3 2 (33.33%) Performance Management
3 2 (33.33%) Data Architecture
3 2 (33.33%) Stakeholder Engagement
3 2 (33.33%) SWIFT
3 2 (33.33%) Manufacturing
3 2 (33.33%) ERP
3 2 (33.33%) Data Modelling
3 2 (33.33%) Middleware
3 2 (33.33%) Line Management
3 2 (33.33%) Telecoms
3 2 (33.33%) Data Structures
4 1 (16.67%) Analytical Skills
4 1 (16.67%) DTV
4 1 (16.67%) SAP
4 1 (16.67%) CRM
4 1 (16.67%) Business Intelligence
4 1 (16.67%) SLA
4 1 (16.67%) Service Delivery
4 1 (16.67%) GAP Analysis
4 1 (16.67%) Electronics
4 1 (16.67%) Tableau
4 1 (16.67%) Social Media
4 1 (16.67%) Problem Management

Customer Engagement
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 2 October 2014, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Business Applications
1 1 (16.67%) SAP Oil and Gas
General
1 3 (50.00%) Finance
1 3 (50.00%) Banking
2 2 (33.33%) Marketing
2 2 (33.33%) Manufacturing
2 2 (33.33%) Telecoms
3 1 (16.67%) Electronics
3 1 (16.67%) Retail
3 1 (16.67%) Billing
Job Titles
1 2 (33.33%) Architect
1 2 (33.33%) Service Manager
2 1 (16.67%) Business Consultant
2 1 (16.67%) Delivery Manager
2 1 (16.67%) Client Services Manager
2 1 (16.67%) Principal Architect
2 1 (16.67%) CRM Manager
2 1 (16.67%) Business Analyst
2 1 (16.67%) Analyst
2 1 (16.67%) Consultant
2 1 (16.67%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (33.33%) Middleware
Miscellaneous
1 4 (66.67%) Management Information System
2 2 (33.33%) SWIFT
2 2 (33.33%) Data Structures
3 1 (16.67%) DTV
3 1 (16.67%) Analytical Skills
3 1 (16.67%) Social Media
Processes & Methodologies
1 2 (33.33%) ERP
1 2 (33.33%) Data Modelling
1 2 (33.33%) Zachman Framework
1 2 (33.33%) TOGAF
1 2 (33.33%) Performance Management
1 2 (33.33%) Data Architecture
1 2 (33.33%) Stakeholder Engagement
1 2 (33.33%) Line Management
2 1 (16.67%) CRM
2 1 (16.67%) Problem Management
2 1 (16.67%) Digital Marketing
2 1 (16.67%) Business Intelligence
2 1 (16.67%) Service Delivery
2 1 (16.67%) GAP Analysis
2 1 (16.67%) Programme Management
Qualifications
1 2 (33.33%) Degree
Quality Assurance & Compliance
1 1 (16.67%) SLA
Vendors
1 1 (16.67%) SAP
1 1 (16.67%) Tableau