The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 147 142 133
Rank change year-on-year
-5 -9
Permanent jobs citing Customer Engagement 4 5 14
As % of all permanent IT jobs located in Hertfordshire 0.18% 0.20% 0.53%
As % of the Processes & Methodologies category 0.24% 0.27% 0.67%
Number of salaries quoted 3 1 10
Average salary £20,000 £65,000 £85,000
Average salary % change year-on-year
-69.23% -23.52%
UK excluding London average salary £50,000 £47,500 £51,400
% change year-on-year
+5.26% -7.58%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1659 1868 2094
As % of all permanent IT jobs located in Hertfordshire 73.67% 74.90% 79.23%
Number of salaries quoted 1326 1464 1736
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Customer Engagement
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Customer Engagement Salary Trend in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 24 April 2015.

Customer Engagement Salary Histogram in Hertfordshire

Customer Engagement
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +3 2 £20,000 -
Harpenden - 1 £52,500 -
Customer Engagement
East of England

Customer Engagement
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 24 April 2015, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 10 (40.00%) Finance
2 8 (32.00%) Line Management
3 7 (28.00%) Data Structures
3 7 (28.00%) Data Architecture
3 7 (28.00%) Middleware
3 7 (28.00%) Zachman Framework
3 7 (28.00%) TOGAF
3 7 (28.00%) Data Modelling
3 7 (28.00%) Microsoft
4 6 (24.00%) MS Excel
4 6 (24.00%) Windows
4 6 (24.00%) Active Directory
4 6 (24.00%) Performance Management
4 6 (24.00%) Stakeholder Engagement
4 6 (24.00%) Office 365
5 5 (20.00%) Lync
5 5 (20.00%) Video Conferencing
5 5 (20.00%) ITIL
5 5 (20.00%) MS Exchange
5 5 (20.00%) DNS
6 4 (16.00%) CSS
6 4 (16.00%) HTML
6 4 (16.00%) Java
6 4 (16.00%) CMS
7 3 (12.00%) Marketing
7 3 (12.00%) Degree
7 3 (12.00%) Firewall
7 3 (12.00%) Legal
7 3 (12.00%) JavaScript
7 3 (12.00%) SQL

Customer Engagement
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 24 April 2015, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (20.00%) MS Exchange
1 5 (20.00%) Lync
2 4 (16.00%) CMS
3 3 (12.00%) SharePoint
4 1 (4.00%) SAS
Applications
1 6 (24.00%) MS Excel
2 2 (8.00%) Photoshop
2 2 (8.00%) MS Office
3 1 (4.00%) SPSS
Business Applications
1 1 (4.00%) Dynamics CRM
Cloud Services
1 6 (24.00%) Office 365
2 2 (8.00%) SaaS
3 1 (4.00%) GitHub
Communications & Networking
1 5 (20.00%) DNS
2 3 (12.00%) Firewall
2 3 (12.00%) LAN
2 3 (12.00%) WLAN
2 3 (12.00%) WAN
Database & Business Intelligence
1 1 (4.00%) Data Mining
1 1 (4.00%) Hadoop
1 1 (4.00%) Apache Hive
1 1 (4.00%) Big Data
1 1 (4.00%) Relational Database
Development Applications
1 2 (8.00%) VSS/SourceSafe
1 2 (8.00%) Dreamweaver
2 1 (4.00%) Selenium
2 1 (4.00%) JBehave
General
1 10 (40.00%) Finance
2 3 (12.00%) Legal
2 3 (12.00%) Marketing
3 1 (4.00%) Advertising
Job Titles
1 7 (28.00%) Architect
1 7 (28.00%) Principal Architect
2 4 (16.00%) Designer
3 3 (12.00%) Junior
3 3 (12.00%) Team Leader
3 3 (12.00%) Technical Design Authority
4 2 (8.00%) Technical Design Leader
4 2 (8.00%) Head of Development
4 2 (8.00%) Technical Team Leader
4 2 (8.00%) Junior Designer
4 2 (8.00%) Service Manager
4 2 (8.00%) Web Designer
4 2 (8.00%) Junior Web Designer
5 1 (4.00%) Microsoft Developer
5 1 (4.00%) Solutions Consultant
5 1 (4.00%) Service Desk Team Leader
5 1 (4.00%) Dynamics CRM Developer
5 1 (4.00%) Pre Sales Consultant
5 1 (4.00%) QA Engineer
5 1 (4.00%) Delivery Manager
Libraries, Frameworks & Software Standards
1 7 (28.00%) Middleware
2 4 (16.00%) HTML
2 4 (16.00%) CSS
3 2 (8.00%) JSP
3 2 (8.00%) .NET
3 2 (8.00%) jQuery
3 2 (8.00%) Twitter Bootstrap
4 1 (4.00%) COM
4 1 (4.00%) Web Services
Miscellaneous
1 7 (28.00%) Data Structures
2 5 (20.00%) Video Conferencing
3 2 (8.00%) Analytical Skills
3 2 (8.00%) W3C
4 1 (4.00%) E-Learning
4 1 (4.00%) Statistics
4 1 (4.00%) Mathematics
4 1 (4.00%) Physics
4 1 (4.00%) Computer Science
4 1 (4.00%) Blog
4 1 (4.00%) User Experience
Operating Systems
1 6 (24.00%) Windows
2 1 (4.00%) UNIX
Processes & Methodologies
1 8 (32.00%) Line Management
2 7 (28.00%) Data Architecture
2 7 (28.00%) Data Modelling
2 7 (28.00%) Zachman Framework
2 7 (28.00%) TOGAF
3 6 (24.00%) Performance Management
3 6 (24.00%) Stakeholder Engagement
4 5 (20.00%) ITIL
5 2 (8.00%) E-Commerce
5 2 (8.00%) Content Management
5 2 (8.00%) Scrum
5 2 (8.00%) Web Design
5 2 (8.00%) Agile Software Development
5 2 (8.00%) Responsive Web Design
5 2 (8.00%) Mentoring
6 1 (4.00%) Analytics
6 1 (4.00%) Automation Testing
6 1 (4.00%) Customer Segmentation
6 1 (4.00%) MapReduce
6 1 (4.00%) Test Automation
Programming Languages
1 4 (16.00%) Java
2 3 (12.00%) JavaScript
2 3 (12.00%) SQL
3 2 (8.00%) PHP
4 1 (4.00%) C#
4 1 (4.00%) Python
4 1 (4.00%) Scala
4 1 (4.00%) R
Qualifications
1 3 (12.00%) Degree
2 1 (4.00%) MCP
2 1 (4.00%) MCSE
2 1 (4.00%) MCSA
2 1 (4.00%) PhD
2 1 (4.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (8.00%) WAI
2 1 (4.00%) QA
2 1 (4.00%) SLA
System Software
1 6 (24.00%) Active Directory
Vendors
1 7 (28.00%) Microsoft
2 2 (8.00%) Adobe
2 2 (8.00%) Thunderhead
3 1 (4.00%) Citrix