The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 137 111 150
Rank change year-on-year
-26 +39
Permanent jobs citing Customer Engagement 2 22 16
As % of all permanent IT jobs located in Hertfordshire 0.088% 1.09% 0.54%
As % of the Processes & Methodologies category 0.11% 1.44% 0.71%
Number of salaries quoted 2 10 16
Average salary £57,500 £44,000 £45,000
Average salary % change year-on-year
+30.68% -2.22%
90% offered a salary of more than £43,500 £41,700 £38,750
10% offered a salary of more than £71,500 £47,750 £108,693
UK excluding London average salary £45,500 £47,500 £52,500
% change year-on-year
-4.21% -9.52%
Customer Engagement
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hertfordshire region.

Processes & Methodologies Category
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1834 1523 2249
As % of all permanent IT jobs located in Hertfordshire 80.54% 75.51% 76.24%
Number of salaries quoted 1500 1219 1776
Average salary £47,750 £42,900 £47,500
Average salary % change year-on-year
+11.30% -9.68%
90% offered a salary of more than £30,000 £30,000 £32,000
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Customer Engagement
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Hertfordshire

Customer Engagement
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Customer Engagement Salary Trend in Hertfordshire

Customer Engagement
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 17 September 2014.

Customer Engagement Salary Histogram in Hertfordshire

Customer Engagement
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 5 (83.33%) Management Information System
2 3 (50.00%) ERP
2 3 (50.00%) Finance
2 3 (50.00%) Banking
2 3 (50.00%) Line Management
3 2 (33.33%) Data Modelling
3 2 (33.33%) Middleware
3 2 (33.33%) Zachman Framework
3 2 (33.33%) TOGAF
3 2 (33.33%) Degree
3 2 (33.33%) Performance Management
3 2 (33.33%) Data Architecture
3 2 (33.33%) Stakeholder Engagement
3 2 (33.33%) SWIFT
4 1 (16.67%) SQL Server
4 1 (16.67%) Windows
4 1 (16.67%) CRM
4 1 (16.67%) E-Commerce
4 1 (16.67%) Business Intelligence
4 1 (16.67%) B2B
4 1 (16.67%) B2C
4 1 (16.67%) SLA
4 1 (16.67%) Microsoft
4 1 (16.67%) Epicor
4 1 (16.67%) Service Delivery
4 1 (16.67%) Telecoms
4 1 (16.67%) Manufacturing
4 1 (16.67%) Retail
4 1 (16.67%) Billing
4 1 (16.67%) Information Management

Customer Engagement
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Business Applications
1 1 (16.67%) Magento
Database & Business Intelligence
1 1 (16.67%) SQL Server
1 1 (16.67%) SQL Server Reporting Services
1 1 (16.67%) SQL Server Analysis Services
General
1 3 (50.00%) Banking
1 3 (50.00%) Finance
2 1 (16.67%) Manufacturing
2 1 (16.67%) Telecoms
2 1 (16.67%) Retail
2 1 (16.67%) Billing
2 1 (16.67%) Marketing
Job Titles
1 2 (33.33%) Service Manager
1 2 (33.33%) Architect
2 1 (16.67%) Services Delivery Manager
2 1 (16.67%) Systems Manager
2 1 (16.67%) Delivery Manager
2 1 (16.67%) Client Services Manager
2 1 (16.67%) Information Manager
2 1 (16.67%) Head of IT
2 1 (16.67%) Principal Architect
2 1 (16.67%) CRM Manager
2 1 (16.67%) Information Systems Manager
Libraries, Frameworks & Software Standards
1 2 (33.33%) Middleware
Miscellaneous
1 5 (83.33%) Management Information System
2 2 (33.33%) SWIFT
3 1 (16.67%) Analytical Skills
3 1 (16.67%) Social Media
Operating Systems
1 1 (16.67%) Windows
Processes & Methodologies
1 3 (50.00%) ERP
1 3 (50.00%) Line Management
2 2 (33.33%) Performance Management
2 2 (33.33%) Data Architecture
2 2 (33.33%) Stakeholder Engagement
2 2 (33.33%) Data Modelling
2 2 (33.33%) Zachman Framework
2 2 (33.33%) TOGAF
3 1 (16.67%) Information Management
3 1 (16.67%) Problem Management
3 1 (16.67%) Business Intelligence
3 1 (16.67%) B2B
3 1 (16.67%) B2C
3 1 (16.67%) Service Delivery
3 1 (16.67%) CRM
3 1 (16.67%) E-Commerce
Qualifications
1 2 (33.33%) Degree
Quality Assurance & Compliance
1 1 (16.67%) SLA
Vendors
1 1 (16.67%) Microsoft
1 1 (16.67%) Epicor
1 1 (16.67%) Tableau