The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Hertfordshire region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 124 144 164
Rank change year-on-year
+20 +20
Permanent jobs citing Customer Engagement 19 6 4
As % of all permanent IT jobs located in Hertfordshire 0.773% 0.238% 0.121%
As % of the Processes & Methodologies category 1.012% 0.324% 0.159%
Number of salaries quoted 13 6 4
Average salary £85,000 £25,000 £50,000
Average salary % change year-on-year
+240.00% -50.00%
UK excluding London average salary £45,000 £48,750 £45,000
% change year-on-year
-7.69% +8.33%
All Processes & Methodologies
Hertfordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1878 1850 2514
As % of all permanent IT jobs located in Hertfordshire 76.40% 73.44% 76.27%
Number of salaries quoted 1488 1502 2024
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £31,500 £31,500 £32,500
10% offered a salary of more than £65,000 £67,500 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
East of England

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Hertfordshire region as a proportion of the total demand within the Processes & Methodologies category.

Hertfordshire Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Hertfordshire region.

Hertfordshire Customer Engagement Salary Trend

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Hertfordshire region over the 3 months to 21 May 2013.

Hertfordshire Customer Engagement Salary Histogram

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Hertfordshire region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Rickmansworth - 6 £85,000 -
Hemel Hempstead 0 3 £32,500 +30.00%
Watford - 1 £22,500 -
Customer Engagement
East of England

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 12 (44.44%) Degree
2 11 (40.74%) Finance
3 9 (33.33%) Project Management
4 8 (29.63%) Service Management
4 8 (29.63%) Java
4 8 (29.63%) Oracle
4 8 (29.63%) ITIL
5 7 (25.93%) UNIX
5 7 (25.93%) Windows
6 6 (22.22%) Management Information System
6 6 (22.22%) HTML
6 6 (22.22%) CSS
6 6 (22.22%) RUP
6 6 (22.22%) SQL Server
6 6 (22.22%) JavaScript
6 6 (22.22%) TOGAF
6 6 (22.22%) Ajax
6 6 (22.22%) Scrum
6 6 (22.22%) Banking
6 6 (22.22%) Computer Science
6 6 (22.22%) jQuery
6 6 (22.22%) Product Management
7 5 (18.52%) Integration Testing
7 5 (18.52%) SWIFT
7 5 (18.52%) BASE24
7 5 (18.52%) Business Continuity
7 5 (18.52%) Programme Management
7 5 (18.52%) ERP
7 5 (18.52%) Web Services
7 5 (18.52%) XML

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Hertfordshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 6 (22.22%) HTML
1 6 (22.22%) CSS
1 6 (22.22%) Ajax
1 6 (22.22%) jQuery
2 5 (18.52%) Web Services
2 5 (18.52%) XML
2 5 (18.52%) Middleware
3 4 (14.81%) .NET
4 3 (11.11%) JSON
4 3 (11.11%) REST
4 3 (11.11%) CSS3
4 3 (11.11%) HTML5
4 3 (11.11%) XSLT
4 3 (11.11%) XHTML
5 2 (7.407%) VXML
5 2 (7.407%) WSDL
5 2 (7.407%) SOAP
5 2 (7.407%) ASP.NET
5 2 (7.407%) COM
5 2 (7.407%) DCOM
Application Platforms
1 2 (7.407%) Apache
1 2 (7.407%) SharePoint Server
Applications
1 4 (14.81%) MS Office
2 3 (11.11%) MS Excel
3 1 (3.704%) Photoshop
Business Applications
1 5 (18.52%) BASE24
Communications & Networking
1 5 (18.52%) ATM
Database & Business Intelligence
1 6 (22.22%) SQL Server
2 2 (7.407%) MySQL
Development Applications
1 2 (7.407%) Visual Studio
1 2 (7.407%) Ant
1 2 (7.407%) Git (software)
1 2 (7.407%) Subversion
2 1 (3.704%) Maven
2 1 (3.704%) JUnit
General
1 11 (40.74%) Finance
2 6 (22.22%) Banking
3 2 (7.407%) Marketing
3 2 (7.407%) Retail
4 1 (3.704%) Retail Banking
Job Titles
1 7 (25.93%) Consultant
2 5 (18.52%) Architect
2 5 (18.52%) Solutions Architect
3 4 (14.81%) Sales Consultant
3 4 (14.81%) Developer
3 4 (14.81%) Principal Consultant
4 3 (11.11%) Applications Support Specialist
4 3 (11.11%) Pre Sales Consultant
4 3 (11.11%) Senior Sales Consultant
4 3 (11.11%) Front-End Developer
4 3 (11.11%) Senior Consultant
4 3 (11.11%) Applications Specialist
4 3 (11.11%) Support Specialist
4 3 (11.11%) Applications Support
5 2 (7.407%) Software Engineer
5 2 (7.407%) QA Engineer
5 2 (7.407%) Senior Software Engineer
6 1 (3.704%) Web Designer
6 1 (3.704%) Customer Support Engineer
6 1 (3.704%) Junior Web Designer
Miscellaneous
1 6 (22.22%) Management Information System
1 6 (22.22%) Computer Science
2 5 (18.52%) SWIFT
3 3 (11.11%) Speech Recognition
3 3 (11.11%) Mathematics
3 3 (11.11%) Social Media
4 2 (7.407%) Open Source
4 2 (7.407%) SaaS
4 2 (7.407%) IVR
5 1 (3.704%) Graphic Design
5 1 (3.704%) Mobile Payment
Operating Systems
1 7 (25.93%) UNIX
1 7 (25.93%) Windows
2 5 (18.52%) Windows Server 2003
3 3 (11.11%) Linux
4 2 (7.407%) Windows XP
4 2 (7.407%) Windows Server 2008
Processes & Methodologies
1 9 (33.33%) Project Management
2 8 (29.63%) Service Management
2 8 (29.63%) ITIL
3 6 (22.22%) RUP
3 6 (22.22%) TOGAF
3 6 (22.22%) Scrum
3 6 (22.22%) Product Management
4 5 (18.52%) Integration Testing
4 5 (18.52%) Business Continuity
4 5 (18.52%) Programme Management
4 5 (18.52%) ERP
4 5 (18.52%) Disaster Recovery
5 4 (14.81%) E-Commerce
6 3 (11.11%) TDD
6 3 (11.11%) Web Development
6 3 (11.11%) WFM
6 3 (11.11%) Continuous Integration
6 3 (11.11%) Service Delivery
7 2 (7.407%) MVC
7 2 (7.407%) SEO
Programming Languages
1 8 (29.63%) Java
2 6 (22.22%) JavaScript
3 2 (7.407%) C#
3 2 (7.407%) C++
3 2 (7.407%) PHP
3 2 (7.407%) SQL
3 2 (7.407%) Groovy
4 1 (3.704%) Apex Code
Qualifications
1 12 (44.44%) Degree
2 3 (11.11%) CFA
3 2 (7.407%) PhD
Quality Assurance & Compliance
1 3 (11.11%) QA
Vendors
1 8 (29.63%) Oracle
2 5 (18.52%) Microsoft
2 5 (18.52%) HP
3 3 (11.11%) Thunderhead
4 2 (7.407%) Facebook
4 2 (7.407%) Twitter
4 2 (7.407%) Google
5 1 (3.704%) Salesforce.com
5 1 (3.704%) Adobe