The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Kent region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 105 89 82
Rank change year-on-year
-16 -7
Permanent jobs requiring a 1st Line Support 7 5 1
As % of all permanent IT jobs located in Kent 0.55% 0.42% 0.13%
As % of the Job Titles category 0.57% 0.45% 0.13%
Number of salaries quoted 7 5 1
Average salary £23,000 £22,500 £14,500
Average salary % change year-on-year
+2.22% +55.17%
UK excluding London average salary £20,000 £19,750 £19,000
% change year-on-year
+1.26% +3.94%
Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1220 1114 765
As % of all permanent IT jobs located in Kent 96.06% 92.99% 96.71%
Number of salaries quoted 989 935 677
Average salary £40,000 £42,500 £36,500
Average salary % change year-on-year
-5.88% +16.43%
90% offered a salary of more than £22,500 £27,500 £23,000
10% offered a salary of more than £55,000 £50,000 £70,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
1st Line Support
South East

1st Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

1st Line Support Salary Trend in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Maidstone -27 4 £23,000 -
Tunbridge Wells - 1 £13,750 -
Dartford - 1 £22,500 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 17 April 2014, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 13 (81.25%) Windows
1 13 (81.25%) Windows XP
2 11 (68.75%) CCNA
2 11 (68.75%) Cisco Certification
3 10 (62.50%) Cisco PIX
3 10 (62.50%) CCSA
3 10 (62.50%) Blue Coat
3 10 (62.50%) F5
3 10 (62.50%) Cisco ASA
3 10 (62.50%) Juniper
3 10 (62.50%) CheckPoint
3 10 (62.50%) Websense
3 10 (62.50%) Cisco
4 9 (56.25%) Microsoft
4 9 (56.25%) LAN
4 9 (56.25%) WAN
4 9 (56.25%) MS Excel
4 9 (56.25%) MS Office
4 9 (56.25%) Windows 7
5 8 (50.00%) Network Security
5 8 (50.00%) JNCIA
5 8 (50.00%) Sun
5 8 (50.00%) SLA
6 5 (31.25%) Active Directory
7 3 (18.75%) Citrix
7 3 (18.75%) Firewall
7 3 (18.75%) Finance
7 3 (18.75%) DNS
7 3 (18.75%) TCP/IP
8 2 (12.50%) VPN

1st Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 17 April 2014, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.25%) MS Exchange
1 1 (6.25%) Exchange Server 2003
Applications
1 9 (56.25%) MS Office
1 9 (56.25%) MS Excel
Communications & Networking
1 10 (62.50%) Cisco PIX
1 10 (62.50%) Cisco ASA
2 9 (56.25%) LAN
2 9 (56.25%) WAN
3 8 (50.00%) Network Security
4 3 (18.75%) TCP/IP
4 3 (18.75%) DNS
4 3 (18.75%) Firewall
5 2 (12.50%) VPN
5 2 (12.50%) Intrusion Detection
6 1 (6.25%) Wireless
6 1 (6.25%) ADSL
6 1 (6.25%) Broadband
General
1 3 (18.75%) Finance
Operating Systems
1 13 (81.25%) Windows
1 13 (81.25%) Windows XP
2 9 (56.25%) Windows 7
3 1 (6.25%) Windows 8
Qualifications
1 11 (68.75%) CCNA
1 11 (68.75%) Cisco Certification
2 10 (62.50%) CCSA
3 8 (50.00%) JNCIA
4 1 (6.25%) MCITP
4 1 (6.25%) MCP
4 1 (6.25%) Microsoft Certification
4 1 (6.25%) A+ Certification
4 1 (6.25%) Network+ Certification
Quality Assurance & Compliance
1 8 (50.00%) SLA
System Software
1 5 (31.25%) Active Directory
Vendors
1 10 (62.50%) Cisco
1 10 (62.50%) Juniper
1 10 (62.50%) CheckPoint
1 10 (62.50%) Websense
1 10 (62.50%) Blue Coat
1 10 (62.50%) F5
2 9 (56.25%) Microsoft
3 8 (50.00%) Sun
4 3 (18.75%) Citrix