The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Kent region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 86 70 89
Rank change year-on-year
-16 +19
Permanent jobs requiring a 1st Line Support 5 2 10
As % of all permanent IT jobs located in Kent 0.436% 0.281% 0.930%
As % of the Job Titles category 0.464% 0.309% 0.976%
Number of salaries quoted 5 1 10
Average salary £22,500 £14,500 £23,500
Average salary % change year-on-year
+55.17% -38.29%
UK excluding London average salary £19,125 £19,000 £20,000
% change year-on-year
+0.65% -5.00%
All Job Titles
Kent
Permanent IT job ads with a match in the
Job Titles category
1077 648 1025
As % of all permanent IT jobs located in Kent 93.98% 91.14% 95.35%
Number of salaries quoted 921 578 940
Average salary £40,000 £35,000 £37,000
Average salary % change year-on-year
+14.28% -5.40%
90% offered a salary of more than £27,500 £25,000 £23,500
10% offered a salary of more than £65,000 £47,500 £48,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South East

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Kent region as a proportion of the total demand within the Job Titles category.

Kent 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

Kent 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Maidstone -3 1 £23,000 +58.62%
1st Line Support
South East

1st Line Support
Top 28 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 4 (50.00%) Firewall
2 3 (37.50%) Windows
3 2 (25.00%) CheckPoint
3 2 (25.00%) Microsoft
3 2 (25.00%) Active Directory
3 2 (25.00%) MS Excel
3 2 (25.00%) MS Exchange
3 2 (25.00%) VPN
3 2 (25.00%) Exchange Server 2007
3 2 (25.00%) Intrusion Detection
3 2 (25.00%) Exchange Server 2003
3 2 (25.00%) Windows Vista
3 2 (25.00%) CCSA
3 2 (25.00%) Windows 7
3 2 (25.00%) Exchange Server 2010
4 1 (12.50%) Data Security
4 1 (12.50%) Finance
4 1 (12.50%) Network Security
4 1 (12.50%) Time Management
4 1 (12.50%) SLA
4 1 (12.50%) SQL
4 1 (12.50%) SQL Server
4 1 (12.50%) MS Office
4 1 (12.50%) UNIX
4 1 (12.50%) Cisco Certification
4 1 (12.50%) Sun
4 1 (12.50%) CCNA
4 1 (12.50%) Internet

1st Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (25.00%) MS Exchange
1 2 (25.00%) Exchange Server 2007
1 2 (25.00%) Exchange Server 2003
1 2 (25.00%) Exchange Server 2010
Applications
1 2 (25.00%) MS Excel
2 1 (12.50%) MS Office
Communications & Networking
1 4 (50.00%) Firewall
2 2 (25.00%) VPN
2 2 (25.00%) Intrusion Detection
3 1 (12.50%) Network Security
3 1 (12.50%) Internet
Database & Business Intelligence
1 1 (12.50%) SQL Server
General
1 1 (12.50%) Finance
Operating Systems
1 3 (37.50%) Windows
2 2 (25.00%) Windows Vista
2 2 (25.00%) Windows 7
3 1 (12.50%) UNIX
Processes & Methodologies
1 1 (12.50%) Data Security
1 1 (12.50%) Time Management
Programming Languages
1 1 (12.50%) SQL
Qualifications
1 2 (25.00%) CCSA
2 1 (12.50%) Cisco Certification
2 1 (12.50%) CCNA
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 2 (25.00%) Active Directory
Vendors
1 2 (25.00%) CheckPoint
1 2 (25.00%) Microsoft
2 1 (12.50%) Sun