The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 84 87 92
Rank change year-on-year
+3 +5
Permanent jobs requiring a 1st Line Support 14 13 3
As % of all permanent IT jobs located in Kent 1.29% 1.29% 0.27%
As % of the Job Titles category 1.36% 1.32% 0.28%
Number of salaries quoted 14 13 3
Average salary £19,500 £21,000 £23,000
Average salary % change year-on-year
-7.14% -8.69%
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1030 982 1073
As % of all permanent IT jobs located in Kent 94.76% 97.32% 97.90%
Number of salaries quoted 929 820 921
Average salary £40,000 £40,000 £42,500
Average salary % change year-on-year
- -5.88%
90% offered a salary of more than £23,750 £24,750 £24,000
10% offered a salary of more than £55,000 £57,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

1st Line Support Salary Trend in Kent

1st Line Support
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Kent region over the 3 months to 28 August 2015.

1st Line Support Salary Histogram in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells -27 4 £19,500 -7.14%
Sevenoaks - 3 £15,500 -
Maidstone +2 1 £22,500 +5.88% 1
Tonbridge - 1 £19,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 28 August 2015, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 25 (60.98%) SLA
2 22 (53.66%) Windows
3 19 (46.34%) MS Office
4 17 (41.46%) SQL
5 16 (39.02%) Microsoft
5 16 (39.02%) Active Directory
6 15 (36.59%) Microsoft Certification
7 13 (31.71%) MS Exchange
8 12 (29.27%) CCNA
8 12 (29.27%) Cisco Certification
8 12 (29.27%) MCITP
8 12 (29.27%) Windows 8
9 11 (26.83%) Exchange Server 2000
9 11 (26.83%) Problem Management
9 11 (26.83%) Windows 2000 Server
9 11 (26.83%) MCSE
10 10 (24.39%) Macromedia
10 10 (24.39%) System Testing
11 4 (9.76%) Office 365
11 4 (9.76%) Internet
12 3 (7.32%) DNS
12 3 (7.32%) MCP
12 3 (7.32%) TCP/IP
12 3 (7.32%) LAN
12 3 (7.32%) VoIP
12 3 (7.32%) WAN
12 3 (7.32%) PowerShell
13 2 (4.88%) Logistics
13 2 (4.88%) MCTS
13 2 (4.88%) Wireless

1st Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 28 August 2015, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (31.71%) MS Exchange
2 11 (26.83%) Exchange Server 2000
3 1 (2.44%) Exchange Server 2003
Applications
1 19 (46.34%) MS Office
2 2 (4.88%) MS Excel
Business Applications
1 1 (2.44%) Infor CRM
Cloud Services
1 4 (9.76%) Office 365
Communications & Networking
1 4 (9.76%) Internet
2 3 (7.32%) DNS
2 3 (7.32%) LAN
2 3 (7.32%) VoIP
2 3 (7.32%) WAN
2 3 (7.32%) TCP/IP
3 2 (4.88%) Broadband
3 2 (4.88%) DHCP
3 2 (4.88%) Skype
3 2 (4.88%) Wireless
4 1 (2.44%) iSCSI
4 1 (2.44%) Firewall
4 1 (2.44%) ADSL
4 1 (2.44%) VPN
Database & Business Intelligence
1 1 (2.44%) SQL Server
General
1 1 (2.44%) Finance
1 1 (2.44%) Retail
Miscellaneous
1 1 (2.44%) Blackberry
Operating Systems
1 22 (53.66%) Windows
2 12 (29.27%) Windows 8
3 11 (26.83%) Windows 2000 Server
4 2 (4.88%) Windows 7
5 1 (2.44%) Windows XP
Processes & Methodologies
1 11 (26.83%) Problem Management
2 10 (24.39%) System Testing
3 2 (4.88%) Cyber Security
3 2 (4.88%) Logistics
4 1 (2.44%) Incident Management
4 1 (2.44%) CRM
Programming Languages
1 17 (41.46%) SQL
2 3 (7.32%) PowerShell
Qualifications
1 15 (36.59%) Microsoft Certification
2 12 (29.27%) MCITP
2 12 (29.27%) CCNA
2 12 (29.27%) Cisco Certification
3 11 (26.83%) MCSE
4 3 (7.32%) MCP
5 2 (4.88%) MCTS
6 1 (2.44%) A+ Certification
6 1 (2.44%) Network+ Certification
Quality Assurance & Compliance
1 25 (60.98%) SLA
System Software
1 16 (39.02%) Active Directory
2 1 (2.44%) VMware Infrastructure
2 1 (2.44%) vSphere
Vendors
1 16 (39.02%) Microsoft
2 10 (24.39%) Macromedia
3 1 (2.44%) Citrix
3 1 (2.44%) Apple
3 1 (2.44%) Remedy
3 1 (2.44%) VMware
3 1 (2.44%) LANDesk
Maidstone
Pearson Whiffin
Salary: £20000 - £25000 per annum
Posted: 4 days ago