The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 76 85 100
Rank change year-on-year
+9 +15
Permanent jobs requiring a 1st Line Support 24 17 11
As % of all permanent IT jobs located in Kent 2.19% 1.63% 0.96%
As % of the Job Titles category 2.26% 1.69% 0.99%
Number of salaries quoted 24 17 10
Average salary £22,500 £21,500 £23,000
Average salary % change year-on-year
+4.65% -6.52%
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1063 1006 1115
As % of all permanent IT jobs located in Kent 96.99% 96.73% 97.13%
Number of salaries quoted 940 912 944
Average salary £38,500 £40,000 £41,500
Average salary % change year-on-year
-3.75% -3.61%
90% offered a salary of more than £25,000 £25,000 £23,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

1st Line Support Salary Trend in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sevenoaks +6 12 £22,750 +5.81%
Maidstone +9 3 £21,000 -2.32%
Tunbridge Wells -2 1 £18,000 -10.00%
Chatham -9 1 £22,000 -2.22%
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 11 February 2016, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 29 (55.77%) Microsoft
2 26 (50.00%) ITSM
3 24 (46.15%) SLA
3 24 (46.15%) Windows
4 16 (30.77%) Service Management
5 14 (26.92%) MS Office
6 12 (23.08%) Finance
7 11 (21.15%) Avaya
8 10 (19.23%) ISO/IEC 27001
8 10 (19.23%) IP Telephony
9 9 (17.31%) Windows Server
10 8 (15.38%) Line Management
10 8 (15.38%) SQL
11 7 (13.46%) Management Information System
11 7 (13.46%) Workflow
11 7 (13.46%) Firewall
11 7 (13.46%) Case Management
12 6 (11.54%) Active Directory
13 5 (9.62%) Citrix
13 5 (9.62%) Terminal Services
13 5 (9.62%) Analytical Skills
13 5 (9.62%) Office 365
13 5 (9.62%) Windows 8
14 4 (7.69%) Windows 7
14 4 (7.69%) Cybersecurity
14 4 (7.69%) Disaster Recovery
14 4 (7.69%) Internet
14 4 (7.69%) Microsoft Certification
14 4 (7.69%) ITIL
14 4 (7.69%) MS Excel

1st Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 11 February 2016, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (7.69%) SharePoint
2 2 (3.85%) Exchange Server 2003
2 2 (3.85%) MS Exchange
Applications
1 14 (26.92%) MS Office
2 4 (7.69%) MS Excel
Business Applications
1 2 (3.85%) Remedy ITSM
Cloud Services
1 5 (9.62%) Office 365
Communications & Networking
1 10 (19.23%) IP Telephony
2 7 (13.46%) Firewall
3 4 (7.69%) Internet
3 4 (7.69%) VPN
Database & Business Intelligence
1 2 (3.85%) SQL Server
1 2 (3.85%) SQL Server 2014
General
1 12 (23.08%) Finance
2 2 (3.85%) French Language
2 2 (3.85%) German Language
Libraries, Frameworks & Software Standards
1 3 (5.77%) HTML
Miscellaneous
1 7 (13.46%) Management Information System
2 5 (9.62%) Analytical Skills
3 3 (5.77%) iPad
3 3 (5.77%) iPhone
4 2 (3.85%) Blackberry
4 2 (3.85%) Mainframe
5 1 (1.92%) Driving Licence
Operating Systems
1 24 (46.15%) Windows
2 9 (17.31%) Windows Server
3 5 (9.62%) Windows 8
4 4 (7.69%) Windows 7
5 3 (5.77%) Windows XP
6 2 (3.85%) Apple iOS
6 2 (3.85%) Windows 10
6 2 (3.85%) Windows Server 2008
6 2 (3.85%) Windows Server 2012
Processes & Methodologies
1 26 (50.00%) ITSM
2 16 (30.77%) Service Management
3 8 (15.38%) Line Management
4 7 (13.46%) Case Management
4 7 (13.46%) Workflow
5 4 (7.69%) Cybersecurity
5 4 (7.69%) Disaster Recovery
5 4 (7.69%) ITIL
6 3 (5.77%) Business Continuity
6 3 (5.77%) Data Entry
7 2 (3.85%) Service Delivery
8 1 (1.92%) Network Monitoring
Programming Languages
1 8 (15.38%) SQL
Qualifications
1 4 (7.69%) Microsoft Certification
2 3 (5.77%) CCNA
2 3 (5.77%) Cisco Certification
2 3 (5.77%) MCP
2 3 (5.77%) MCSA
2 3 (5.77%) MCSE
3 2 (3.85%) A+ Certification
Quality Assurance & Compliance
1 24 (46.15%) SLA
2 10 (19.23%) ISO/IEC 27001
System Software
1 6 (11.54%) Active Directory
2 5 (9.62%) Terminal Services
3 2 (3.85%) Hyper-V
3 2 (3.85%) VMware ESXi
3 2 (3.85%) VMware Infrastructure
Vendors
1 29 (55.77%) Microsoft
2 11 (21.15%) Avaya
3 5 (9.62%) Citrix
4 4 (7.69%) Cisco
5 2 (3.85%) BMC
5 2 (3.85%) Remedy
5 2 (3.85%) VMware
Dartford, Kent
Senitor Associates
Salary: £23000 per annum
Posted: 3 hours ago