The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 88 96 69
Rank change year-on-year
+8 -27
Permanent jobs requiring a 1st Line Support 10 5 7
As % of all permanent IT jobs located in Kent 0.98% 0.42% 0.91%
As % of the Job Titles category 1.01% 0.44% 0.96%
Number of salaries quoted 10 5 7
Average salary £17,000 £23,000 £23,000
Average salary % change year-on-year
-26.08% -
90% offered a salary of more than £14,875 £20,000 £21,000
10% offered a salary of more than £21,500 £23,000 £23,400
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
986 1143 729
As % of all permanent IT jobs located in Kent 96.20% 96.21% 95.05%
Number of salaries quoted 849 1014 646
Average salary £42,500 £44,000 £40,000
Average salary % change year-on-year
-3.40% +10.00%
90% offered a salary of more than £25,000 £27,000 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

1st Line Support Salary Trend in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone +9 3 £21,500 -6.52%
Tunbridge Wells - 2 £17,375 -
Tonbridge - 1 £15,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 24 October 2014, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 22 (88.00%) Windows
2 21 (84.00%) Microsoft
2 21 (84.00%) CCNA
2 21 (84.00%) Cisco Certification
3 18 (72.00%) MS Office
4 17 (68.00%) SLA
5 13 (52.00%) CCSA
5 13 (52.00%) JNCIA
6 11 (44.00%) Windows XP
7 9 (36.00%) Blue Coat
7 9 (36.00%) Cisco PIX
7 9 (36.00%) MS Exchange
7 9 (36.00%) Cisco
7 9 (36.00%) Juniper
7 9 (36.00%) CheckPoint
7 9 (36.00%) Internet
7 9 (36.00%) Websense
7 9 (36.00%) Cisco ASA
7 9 (36.00%) Windows 7
7 9 (36.00%) F5
7 9 (36.00%) Windows 8
8 8 (32.00%) Lumension
8 8 (32.00%) Aruba
8 8 (32.00%) Trend Micro
8 8 (32.00%) Clearswift
8 8 (32.00%) McAfee
8 8 (32.00%) Microsoft Certification
8 8 (32.00%) CRM
8 8 (32.00%) Linux
8 8 (32.00%) SonicWALL

1st Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 24 October 2014, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (36.00%) MS Exchange
2 7 (28.00%) Exchange Server 2000
3 2 (8.00%) Exchange Server 2003
3 2 (8.00%) Exchange Server 2013
Applications
1 18 (72.00%) MS Office
2 3 (12.00%) MS Excel
Communications & Networking
1 9 (36.00%) Internet
1 9 (36.00%) Cisco PIX
1 9 (36.00%) Cisco ASA
2 8 (32.00%) Firewall
3 2 (8.00%) LAN
3 2 (8.00%) WAN
4 1 (4.00%) ADSL
4 1 (4.00%) Broadband
4 1 (4.00%) Wireless
General
1 1 (4.00%) Legal
1 1 (4.00%) Retail
Libraries, Frameworks & Software Standards
1 4 (16.00%) WSE
Miscellaneous
1 2 (8.00%) Analytical Skills
Operating Systems
1 22 (88.00%) Windows
2 11 (44.00%) Windows XP
3 9 (36.00%) Windows 7
3 9 (36.00%) Windows 8
4 8 (32.00%) Linux
5 7 (28.00%) Windows 2000 Server
6 2 (8.00%) Windows Server 2012
6 2 (8.00%) Mac OS X
6 2 (8.00%) Windows Server 2003
Processes & Methodologies
1 8 (32.00%) CRM
1 8 (32.00%) Change Management
2 7 (28.00%) Problem Management
3 1 (4.00%) System Testing
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 21 (84.00%) CCNA
1 21 (84.00%) Cisco Certification
2 13 (52.00%) CCSA
2 13 (52.00%) JNCIA
3 8 (32.00%) MCITP
3 8 (32.00%) Security Cleared
3 8 (32.00%) Microsoft Certification
4 7 (28.00%) MCSE
5 1 (4.00%) MCP
5 1 (4.00%) CCSE
5 1 (4.00%) A+ Certification
5 1 (4.00%) Network+ Certification
Quality Assurance & Compliance
1 17 (68.00%) SLA
System Software
1 7 (28.00%) Active Directory
Vendors
1 21 (84.00%) Microsoft
2 9 (36.00%) Juniper
2 9 (36.00%) CheckPoint
2 9 (36.00%) Websense
2 9 (36.00%) Blue Coat
2 9 (36.00%) F5
2 9 (36.00%) Cisco
3 8 (32.00%) Lumension
3 8 (32.00%) SonicWALL
3 8 (32.00%) Trend Micro
3 8 (32.00%) Aruba
3 8 (32.00%) Clearswift
3 8 (32.00%) McAfee
4 2 (8.00%) Apple
5 1 (4.00%) Macromedia