The statistics below represent IT jobs advertised across the Kent region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
First Line Support
South East / Kent
Rank 71 80 85
Rank change year-on-year
+9 +5
Permanent jobs requiring a 1st Line Support 15 23 23
As % of all permanent IT jobs located in Kent 1.79% 2.05% 2.25%
As % of the Job Titles category 1.84% 2.10% 2.32%
Number of salaries quoted 12 23 23
Median salary £22,500 £22,500 £21,500
Median salary % change year-on-year
- +4.65%
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
814 1094 993
As % of all permanent IT jobs located in Kent 97.37% 97.68% 97.16%
Number of salaries quoted 632 950 903
Median salary £37,500 £37,500 £40,000
Median salary % change year-on-year
- -6.25%
90% offered a salary of more than £24,500 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £52,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend in Kent

The demand trend of job ads across the Kent region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

1st Line Support Salary Trend in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone -13 4 £21,500 +2.38%
Chatham -6 1 £24,500 +10.11%
Dartford - 1 £19,000 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Related IT Skills in Kent

For the 6 months to 24 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring 1st Line Support in the job title.

1 18 (75.00%) Windows
2 13 (54.17%) Windows Server
3 12 (50.00%) MS Exchange
4 11 (45.83%) Active Directory
4 11 (45.83%) Citrix
5 10 (41.67%) Internet
5 10 (41.67%) Firewall
6 9 (37.50%) Windows 8
6 9 (37.50%) VMware
6 9 (37.50%) Exchange Server 2003
6 9 (37.50%) Mac OS
6 9 (37.50%) Blackberry
6 9 (37.50%) TCP/IP
6 9 (37.50%) Windows XP
6 9 (37.50%) Microsoft
6 9 (37.50%) E-Commerce
7 7 (29.17%) MS Office
8 6 (25.00%) Analytical Skills
8 6 (25.00%) SLA
8 6 (25.00%) MS Excel
8 6 (25.00%) VMware Infrastructure
9 5 (20.83%) Windows 7
9 5 (20.83%) Office 365
10 4 (16.67%) Remedy
10 4 (16.67%) ERP
10 4 (16.67%) SQL
10 4 (16.67%) LANDesk
10 4 (16.67%) Finance
11 3 (12.50%) Incident Management
11 3 (12.50%) SQL Server Reporting Services

1st Line Support Skill Set
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (50.00%) MS Exchange
2 9 (37.50%) Exchange Server 2003
3 3 (12.50%) Exchange Server 2010
3 3 (12.50%) Exchange Server 2013
3 3 (12.50%) SharePoint
Applications
1 7 (29.17%) MS Office
2 6 (25.00%) MS Excel
Cloud Services
1 5 (20.83%) Office 365
Communications & Networking
1 10 (41.67%) Firewall
1 10 (41.67%) Internet
2 9 (37.50%) TCP/IP
3 1 (4.17%) VPN
Database & Business Intelligence
1 3 (12.50%) Crystal Reports
1 3 (12.50%) SQL Server
1 3 (12.50%) SQL Server 2008
1 3 (12.50%) SQL Server Reporting Services
2 1 (4.17%) BusinessObjects
Development Applications
1 1 (4.17%) JIRA
General
1 4 (16.67%) Finance
2 2 (8.33%) Billing
2 2 (8.33%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (8.33%) ebXML
Miscellaneous
1 9 (37.50%) Blackberry
2 6 (25.00%) Analytical Skills
3 1 (4.17%) AS400
Operating Systems
1 18 (75.00%) Windows
2 13 (54.17%) Windows Server
3 9 (37.50%) Mac OS
3 9 (37.50%) Windows 8
3 9 (37.50%) Windows XP
4 5 (20.83%) Windows 7
5 3 (12.50%) Linux
5 3 (12.50%) Windows 10
5 3 (12.50%) Windows Server 2003
5 3 (12.50%) Windows Server 2008
5 3 (12.50%) Windows Server 2012
6 1 (4.17%) Android
6 1 (4.17%) Apple iOS
Processes & Methodologies
1 9 (37.50%) E-Commerce
2 4 (16.67%) ERP
3 3 (12.50%) Incident Management
4 1 (4.17%) Network Monitoring
Programming Languages
1 4 (16.67%) SQL
Qualifications
1 1 (4.17%) CCNA
1 1 (4.17%) Cisco Certification
1 1 (4.17%) Degree
Quality Assurance & Compliance
1 6 (25.00%) SLA
System Software
1 11 (45.83%) Active Directory
2 6 (25.00%) VMware Infrastructure
3 1 (4.17%) Terminal Services
Vendors
1 11 (45.83%) Citrix
2 9 (37.50%) Microsoft
2 9 (37.50%) VMware
3 4 (16.67%) LANDesk
3 4 (16.67%) Remedy
4 1 (4.17%) Cisco
4 1 (4.17%) ServiceNow