The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 85 94 77
Rank change year-on-year
+9 -17
Permanent jobs requiring a 1st Line Support 12 3 2
As % of all permanent IT jobs located in Kent 1.18% 0.27% 0.25%
As % of the Job Titles category 1.21% 0.28% 0.26%
Number of salaries quoted 12 3 2
Average salary £20,500 £23,000 £22,000
Average salary % change year-on-year
-10.86% +4.54%
90% offered a salary of more than £17,050 £23,000 £21,600
10% offered a salary of more than £21,500 £23,000 £22,400
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
988 1080 784
As % of all permanent IT jobs located in Kent 97.05% 97.74% 96.91%
Number of salaries quoted 827 928 694
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £24,925 £24,000 £26,000
10% offered a salary of more than £55,000 £55,000 £55,450
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Kent

1st Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Kent region.

1st Line Support Salary Trend in Kent

1st Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Kent region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone -3 5 £21,500 -6.52%
Tunbridge Wells - 1 £21,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 1 September 2014, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 20 (90.91%) Windows
2 18 (81.82%) Microsoft
2 18 (81.82%) CCNA
2 18 (81.82%) Cisco Certification
3 17 (77.27%) MS Office
4 15 (68.18%) SLA
5 11 (50.00%) Windows XP
6 10 (45.45%) MS Exchange
6 10 (45.45%) CCSA
6 10 (45.45%) JNCIA
6 10 (45.45%) Windows 8
7 8 (36.36%) F5
7 8 (36.36%) Cisco PIX
7 8 (36.36%) Cisco ASA
7 8 (36.36%) Windows 7
7 8 (36.36%) MCITP
7 8 (36.36%) Blue Coat
7 8 (36.36%) Websense
7 8 (36.36%) Microsoft Certification
7 8 (36.36%) Active Directory
7 8 (36.36%) Juniper
7 8 (36.36%) CheckPoint
7 8 (36.36%) Cisco
8 7 (31.82%) MCSE
8 7 (31.82%) Internet
8 7 (31.82%) Firewall
8 7 (31.82%) Exchange Server 2000
8 7 (31.82%) Problem Management
8 7 (31.82%) Windows 2000 Server
9 6 (27.27%) Trend Micro

1st Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 1 September 2014, IT jobs across the Kent region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (45.45%) MS Exchange
2 7 (31.82%) Exchange Server 2000
3 3 (13.64%) Exchange Server 2003
4 2 (9.09%) Exchange Server 2013
Applications
1 17 (77.27%) MS Office
2 4 (18.18%) MS Excel
Communications & Networking
1 8 (36.36%) Cisco PIX
1 8 (36.36%) Cisco ASA
2 7 (31.82%) Internet
2 7 (31.82%) Firewall
3 3 (13.64%) LAN
3 3 (13.64%) WAN
4 1 (4.55%) ADSL
4 1 (4.55%) Broadband
4 1 (4.55%) Wireless
4 1 (4.55%) Network Security
General
1 1 (4.55%) Legal
Libraries, Frameworks & Software Standards
1 2 (9.09%) WSE
Operating Systems
1 20 (90.91%) Windows
2 11 (50.00%) Windows XP
3 10 (45.45%) Windows 8
4 8 (36.36%) Windows 7
5 7 (31.82%) Windows 2000 Server
6 6 (27.27%) Linux
7 2 (9.09%) Mac OS X
7 2 (9.09%) Windows Server 2003
7 2 (9.09%) Windows Server 2012
Processes & Methodologies
1 7 (31.82%) Problem Management
2 6 (27.27%) CRM
2 6 (27.27%) Change Management
Qualifications
1 18 (81.82%) CCNA
1 18 (81.82%) Cisco Certification
2 10 (45.45%) CCSA
2 10 (45.45%) JNCIA
3 8 (36.36%) MCITP
3 8 (36.36%) Microsoft Certification
4 7 (31.82%) MCSE
5 6 (27.27%) Security Cleared
6 1 (4.55%) MCP
6 1 (4.55%) CCSE
6 1 (4.55%) A+ Certification
6 1 (4.55%) Network+ Certification
Quality Assurance & Compliance
1 15 (68.18%) SLA
System Software
1 8 (36.36%) Active Directory
Vendors
1 18 (81.82%) Microsoft
2 8 (36.36%) Juniper
2 8 (36.36%) CheckPoint
2 8 (36.36%) Websense
2 8 (36.36%) Blue Coat
2 8 (36.36%) F5
2 8 (36.36%) Cisco
3 6 (27.27%) Lumension
3 6 (27.27%) SonicWALL
3 6 (27.27%) Trend Micro
3 6 (27.27%) Aruba
3 6 (27.27%) Clearswift
3 6 (27.27%) McAfee
4 2 (9.09%) Apple
5 1 (4.55%) Sun
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: From £14,000 to £20,000 per annum
Posted: Yesterday