The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 157 136 131
Rank change year-on-year
-21 -5
Permanent jobs requiring a 2nd Line Support 29 22 30
As % of all permanent IT jobs located in Leeds 0.76% 0.83% 1.06%
As % of the Job Titles category 0.79% 0.87% 1.10%
Number of salaries quoted 26 21 27
Average salary £21,250 £21,500 £20,000
Average salary % change year-on-year
-1.16% +7.50%
90% offered a salary of more than £20,250 £16,500 £17,000
10% offered a salary of more than £22,500 £26,000 £27,000
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3690 2539 2737
As % of all permanent IT jobs located in Leeds 96.88% 96.03% 96.54%
Number of salaries quoted 2826 2000 2269
Average salary £40,000 £38,000 £37,000
Average salary % change year-on-year
+5.26% +2.70%
90% offered a salary of more than £23,000 £26,000 £24,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leeds region.

2nd Line Support Salary Trend in Leeds

2nd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 19 September 2014, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 46 (79.31%) Windows
2 39 (67.24%) Microsoft
3 33 (56.90%) Active Directory
4 24 (41.38%) MS Excel
5 21 (36.21%) MS Office
6 20 (34.48%) Windows 7
7 15 (25.86%) MS Exchange
8 14 (24.14%) Windows Server 2008
9 12 (20.69%) Windows Server 2003
10 11 (18.97%) LAN
10 11 (18.97%) WAN
10 11 (18.97%) TCP/IP
10 11 (18.97%) SLA
10 11 (18.97%) ITIL
11 10 (17.24%) Windows XP
12 9 (15.52%) SQL
12 9 (15.52%) SharePoint
12 9 (15.52%) Internet
12 9 (15.52%) Blackberry
12 9 (15.52%) Network Security
12 9 (15.52%) Mentoring
13 8 (13.79%) Firewall
14 7 (12.07%) VMware
14 7 (12.07%) Sage
14 7 (12.07%) Cisco
15 6 (10.34%) Cisco IOS
15 6 (10.34%) Service Delivery
15 6 (10.34%) Root Cause Analysis
15 6 (10.34%) Analytical Skills
15 6 (10.34%) SharePoint 2010

2nd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 19 September 2014, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (25.86%) MS Exchange
2 9 (15.52%) SharePoint
3 6 (10.34%) SharePoint 2010
4 2 (3.45%) SharePoint 2013
5 1 (1.72%) Exchange Server 2010
5 1 (1.72%) IIS
5 1 (1.72%) Blackberry Enterprise Server
5 1 (1.72%) Exchange Server 2003
Applications
1 24 (41.38%) MS Excel
2 21 (36.21%) MS Office
3 1 (1.72%) MS Visio
Business Applications
1 1 (1.72%) Line 500
Cloud Services
1 2 (3.45%) Office 365
Communications & Networking
1 11 (18.97%) LAN
1 11 (18.97%) WAN
1 11 (18.97%) TCP/IP
2 9 (15.52%) Internet
2 9 (15.52%) Network Security
3 8 (13.79%) Firewall
4 6 (10.34%) Cisco IOS
4 6 (10.34%) VoIP
5 4 (6.90%) Broadband
5 4 (6.90%) BGP
6 3 (5.17%) Intranet
7 2 (3.45%) DNS
7 2 (3.45%) DHCP
Database & Business Intelligence
1 5 (8.62%) MySQL
2 4 (6.90%) SQL Server
3 2 (3.45%) SQL Server 2000
3 2 (3.45%) SQL Server 2005
3 2 (3.45%) SQL Server 2008
4 1 (1.72%) Crystal Reports
Development Applications
1 1 (1.72%) Visual Studio
General
1 5 (8.62%) Telecoms
2 3 (5.17%) Finance
Miscellaneous
1 9 (15.52%) Blackberry
2 6 (10.34%) Analytical Skills
Operating Systems
1 46 (79.31%) Windows
2 20 (34.48%) Windows 7
3 14 (24.14%) Windows Server 2008
4 12 (20.69%) Windows Server 2003
5 10 (17.24%) Windows XP
6 5 (8.62%) UNIX
6 5 (8.62%) Linux
7 4 (6.90%) Android
7 4 (6.90%) Windows 8
7 4 (6.90%) Windows Server 2012
8 1 (1.72%) Mac OS
8 1 (1.72%) Windows 2000
Processes & Methodologies
1 11 (18.97%) ITIL
2 9 (15.52%) Mentoring
3 6 (10.34%) Service Delivery
3 6 (10.34%) Root Cause Analysis
4 4 (6.90%) Coaching
5 3 (5.17%) Continuous Improvement
6 2 (3.45%) Technical Analysis
6 2 (3.45%) Problem Management
6 2 (3.45%) Time Management
7 1 (1.72%) ITSM
7 1 (1.72%) Incident Management
7 1 (1.72%) Service Management
7 1 (1.72%) Software Licensing
Programming Languages
1 9 (15.52%) SQL
2 5 (8.62%) PowerShell
2 5 (8.62%) Bash Shell
2 5 (8.62%) Perl
Qualifications
1 5 (8.62%) Security Cleared
2 2 (3.45%) Microsoft Certification
3 1 (1.72%) ITIL Certification
3 1 (1.72%) MCITP
3 1 (1.72%) Degree
3 1 (1.72%) MCP
3 1 (1.72%) MCSE
3 1 (1.72%) MCSA
Quality Assurance & Compliance
1 11 (18.97%) SLA
System Software
1 33 (56.90%) Active Directory
2 5 (8.62%) VMware Infrastructure
3 4 (6.90%) Hyper-V
4 2 (3.45%) XenServer
5 1 (1.72%) vSphere
5 1 (1.72%) Terminal Services
Systems Management
1 3 (5.17%) SCCM
2 1 (1.72%) Backup Exec
Vendors
1 39 (67.24%) Microsoft
2 7 (12.07%) Cisco
2 7 (12.07%) Sage
2 7 (12.07%) VMware
3 6 (10.34%) Pegasus
4 4 (6.90%) Citrix
4 4 (6.90%) Fortinet
5 3 (5.17%) Dell
6 2 (3.45%) Oracle
6 2 (3.45%) Apple
7 1 (1.72%) Avaya
7 1 (1.72%) Veeam
7 1 (1.72%) Symantec