The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 154 144 147
Rank change year-on-year
-10 +3
Permanent jobs requiring a 2nd Line Support 22 38 45
As % of all permanent IT jobs located in Leeds 0.68% 1.08% 1.20%
As % of the Job Titles category 0.70% 1.10% 1.23%
Number of salaries quoted 19 30 42
Average salary £26,500 £22,500 £25,000
Average salary % change year-on-year
+17.77% -10.00%
90% offered a salary of more than £21,900 £21,000 £18,650
10% offered a salary of more than £31,500 £27,500 £25,900
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3125 3440 3662
As % of all permanent IT jobs located in Leeds 97.08% 97.76% 97.86%
Number of salaries quoted 2521 2724 2954
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leeds region.

2nd Line Support Salary Trend in Leeds

2nd Line Support
Salary Histogram in Leeds

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Leeds region over the 3 months to 29 April 2016.

2nd Line Support Salary Histogram in Leeds

2nd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 29 April 2016, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 46 (83.64%) Windows
2 34 (61.82%) Microsoft
3 33 (60.00%) Active Directory
4 28 (50.91%) Windows 7
5 27 (49.09%) Windows Server
6 26 (47.27%) MS Excel
7 24 (43.64%) SLA
8 22 (40.00%) ITIL
9 21 (38.18%) MS Exchange
10 16 (29.09%) Microsoft Certification
10 16 (29.09%) MS Office
11 14 (25.45%) Windows Server 2003
12 12 (21.82%) Time Management
12 12 (21.82%) Replication
13 11 (20.00%) Windows XP
14 10 (18.18%) Firewall
14 10 (18.18%) VMware
14 10 (18.18%) VMware Infrastructure
15 9 (16.36%) Exchange Server 2003
15 9 (16.36%) Terminal Server
16 8 (14.55%) Windows Server 2012
16 8 (14.55%) Windows Server 2008
17 6 (10.91%) Windows 8
17 6 (10.91%) DHCP
17 6 (10.91%) DNS
18 5 (9.09%) TCP/IP
18 5 (9.09%) Cisco Certification
18 5 (9.09%) CCNA
18 5 (9.09%) SQL
18 5 (9.09%) MS PowerPoint

2nd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 29 April 2016, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (38.18%) MS Exchange
2 9 (16.36%) Exchange Server 2003
3 5 (9.09%) Exchange Server 2013
4 2 (3.64%) Blackberry Enterprise Server
4 2 (3.64%) Exchange Server 2007
4 2 (3.64%) Exchange Server 2010
4 2 (3.64%) SharePoint
4 2 (3.64%) Skype for Business
Applications
1 26 (47.27%) MS Excel
2 16 (29.09%) MS Office
3 5 (9.09%) MS PowerPoint
Cloud Services
1 2 (3.64%) Office 365
Communications & Networking
1 10 (18.18%) Firewall
2 6 (10.91%) DHCP
2 6 (10.91%) DNS
3 5 (9.09%) TCP/IP
4 3 (5.45%) Internet
4 3 (5.45%) LAN
5 2 (3.64%) Intranet
5 2 (3.64%) VPN
6 1 (1.82%) Skype
6 1 (1.82%) VoIP
6 1 (1.82%) WAN
Database & Business Intelligence
1 1 (1.82%) MS Access
1 1 (1.82%) Oracle Reports
1 1 (1.82%) SQL Server
1 1 (1.82%) SQL Server 2008
1 1 (1.82%) SQL Server 2012
General
1 5 (9.09%) Retail
2 4 (7.27%) Legal
2 4 (7.27%) Telecoms
3 2 (3.64%) Finance
4 1 (1.82%) Back Office
Libraries, Frameworks & Software Standards
1 2 (3.64%) CSS
1 2 (3.64%) HTML
2 1 (1.82%) X-Windows
Miscellaneous
1 12 (21.82%) Replication
2 3 (5.45%) Blackberry
2 3 (5.45%) Driving Licence
3 1 (1.82%) Statistics
Operating Systems
1 46 (83.64%) Windows
2 28 (50.91%) Windows 7
3 27 (49.09%) Windows Server
4 14 (25.45%) Windows Server 2003
5 11 (20.00%) Windows XP
6 8 (14.55%) Windows Server 2008
6 8 (14.55%) Windows Server 2012
7 6 (10.91%) Windows 8
8 2 (3.64%) Windows 10
9 1 (1.82%) Linux
Processes & Methodologies
1 22 (40.00%) ITIL
2 12 (21.82%) Time Management
3 5 (9.09%) ITIL V3
4 4 (7.27%) Service Management
5 3 (5.45%) ISMS
5 3 (5.45%) Security Management
6 2 (3.64%) E-Commerce
6 2 (3.64%) ERP
6 2 (3.64%) PRINCE
6 2 (3.64%) PRINCE2
6 2 (3.64%) Project Management
6 2 (3.64%) User Acceptance Testing
7 1 (1.82%) B2B
7 1 (1.82%) B2C
7 1 (1.82%) Line Management
7 1 (1.82%) Logistics
7 1 (1.82%) Office Automation
7 1 (1.82%) Process Management
7 1 (1.82%) Technical Analysis
7 1 (1.82%) Ticket Management
Programming Languages
1 5 (9.09%) SQL
2 2 (3.64%) PowerShell
2 2 (3.64%) VB
Qualifications
1 16 (29.09%) Microsoft Certification
2 5 (9.09%) CCNA
2 5 (9.09%) Cisco Certification
3 4 (7.27%) MCDST
3 4 (7.27%) MOS
4 3 (5.45%) MCSE
5 2 (3.64%) PRINCE2 Certification
5 2 (3.64%) Security Cleared
Quality Assurance & Compliance
1 24 (43.64%) SLA
2 2 (3.64%) PCI DSS
3 1 (1.82%) ISO/IEC 27001
System Software
1 33 (60.00%) Active Directory
2 10 (18.18%) VMware Infrastructure
3 9 (16.36%) Terminal Server
4 4 (7.27%) Hyper-V
Systems Management
1 4 (7.27%) SCCM
1 4 (7.27%) Systems Management Server (SMS)
2 3 (5.45%) Backup Exec
2 3 (5.45%) SCOM
Vendors
1 34 (61.82%) Microsoft
2 10 (18.18%) VMware
3 3 (5.45%) Oracle
3 3 (5.45%) Symantec
3 3 (5.45%) Veeam
4 2 (3.64%) Cisco
4 2 (3.64%) JD Edwards
5 1 (1.82%) Citrix
Leeds, West Yorkshire
Reward Recruitment
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago