The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 149 159 132
Rank change year-on-year
+10 -27
Permanent jobs requiring a 2nd Line Support 21 24 16
As % of all permanent IT jobs located in Leeds 0.64% 0.66% 0.61%
As % of the Job Titles category 0.66% 0.68% 0.63%
Number of salaries quoted 14 22 16
Average salary £22,500 £24,500 £20,000
Average salary % change year-on-year
-8.16% +22.50%
90% offered a salary of more than £21,000 £20,150 £16,000
10% offered a salary of more than £25,000 £26,000 £24,000
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3160 3543 2541
As % of all permanent IT jobs located in Leeds 96.55% 97.15% 96.32%
Number of salaries quoted 2498 2889 2052
Average salary £40,000 £40,000 £35,000
Average salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,500 £25,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leeds region.

2nd Line Support Salary Trend in Leeds

2nd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 22 May 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 57 (81.43%) Windows
2 46 (65.71%) Active Directory
3 37 (52.86%) ITIL
4 23 (32.86%) Microsoft
5 22 (31.43%) MS Excel
6 21 (30.00%) MS Exchange
7 20 (28.57%) Windows Server 2008
7 20 (28.57%) Windows 7
8 17 (24.29%) SLA
9 14 (20.00%) Windows Server 2003
10 13 (18.57%) Citrix
10 13 (18.57%) VMware
11 12 (17.14%) LAN
12 11 (15.71%) WAN
12 11 (15.71%) Windows 8
13 10 (14.29%) DHCP
13 10 (14.29%) DNS
14 9 (12.86%) TCP/IP
14 9 (12.86%) VMware Infrastructure
15 8 (11.43%) Time Management
16 7 (10.00%) MS Office
16 7 (10.00%) Blackberry
16 7 (10.00%) Telecoms
17 6 (8.57%) Internet
17 6 (8.57%) Root Cause Analysis
18 5 (7.14%) Incident Management
18 5 (7.14%) Microsoft Certification
18 5 (7.14%) SAN
18 5 (7.14%) Firewall
19 4 (5.71%) Stakeholder Management

2nd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 22 May 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (30.00%) MS Exchange
2 4 (5.71%) Exchange Server 2007
2 4 (5.71%) Exchange Server 2010
3 3 (4.29%) Exchange Server 2013
3 3 (4.29%) IIS
4 2 (2.86%) SharePoint
4 2 (2.86%) Exchange Server 2003
5 1 (1.43%) Lync
5 1 (1.43%) Blackberry Enterprise Server
Applications
1 22 (31.43%) MS Excel
2 7 (10.00%) MS Office
Cloud Services
1 4 (5.71%) Office 365
Communications & Networking
1 12 (17.14%) LAN
2 11 (15.71%) WAN
3 10 (14.29%) DHCP
3 10 (14.29%) DNS
4 9 (12.86%) TCP/IP
5 6 (8.57%) Internet
6 5 (7.14%) SAN
6 5 (7.14%) Firewall
7 3 (4.29%) tcpdump
7 3 (4.29%) Wireshark
7 3 (4.29%) VLAN
7 3 (4.29%) VPN
7 3 (4.29%) VoIP
8 2 (2.86%) Wireless
8 2 (2.86%) FTP
9 1 (1.43%) WebEx
9 1 (1.43%) DMZ
Database & Business Intelligence
1 3 (4.29%) SQL Server
2 1 (1.43%) SQL Server 2008
2 1 (1.43%) MySQL
Development Applications
1 1 (1.43%) Visual Studio
General
1 7 (10.00%) Telecoms
2 3 (4.29%) Law
3 2 (2.86%) Finance
4 1 (1.43%) Legal
Miscellaneous
1 7 (10.00%) Blackberry
2 3 (4.29%) Management Information System
3 2 (2.86%) Replication
3 2 (2.86%) Clustering
3 2 (2.86%) Statistics
4 1 (1.43%) Analytical Skills
Operating Systems
1 57 (81.43%) Windows
2 20 (28.57%) Windows Server 2008
2 20 (28.57%) Windows 7
3 14 (20.00%) Windows Server 2003
4 11 (15.71%) Windows 8
5 4 (5.71%) Windows Server 2012
6 3 (4.29%) CentOS
6 3 (4.29%) Ubuntu
6 3 (4.29%) Windows XP
7 2 (2.86%) Linux
8 1 (1.43%) Android
Processes & Methodologies
1 37 (52.86%) ITIL
2 8 (11.43%) Time Management
3 6 (8.57%) Root Cause Analysis
4 5 (7.14%) Incident Management
5 4 (5.71%) Stakeholder Management
6 3 (4.29%) Kalman Filter
6 3 (4.29%) Problem Management
7 2 (2.86%) Service Delivery
7 2 (2.86%) Workflow
7 2 (2.86%) Mentoring
7 2 (2.86%) Coaching
8 1 (1.43%) Continuous Improvement
8 1 (1.43%) Network Management
8 1 (1.43%) Capacity Planning
8 1 (1.43%) Data Migration
8 1 (1.43%) Asset Management
8 1 (1.43%) Migration
Programming Languages
1 3 (4.29%) Python
2 2 (2.86%) SQL
3 1 (1.43%) JavaScript
3 1 (1.43%) PHP
Qualifications
1 5 (7.14%) Microsoft Certification
2 4 (5.71%) MCSE
3 3 (4.29%) VMware Certified Professional (VCP)
3 3 (4.29%) MCITP
4 2 (2.86%) Cisco Certification
4 2 (2.86%) CCNA
4 2 (2.86%) ITIL Foundation Certificate
5 1 (1.43%) MCSA
5 1 (1.43%) MCP
5 1 (1.43%) CCA
5 1 (1.43%) Citrix Certification
Quality Assurance & Compliance
1 17 (24.29%) SLA
2 1 (1.43%) PCI DSS
2 1 (1.43%) ISO/IEC 27001
System Software
1 46 (65.71%) Active Directory
2 9 (12.86%) VMware Infrastructure
3 3 (4.29%) Hyper-V
4 1 (1.43%) vSphere
4 1 (1.43%) XenApp
4 1 (1.43%) XenServer
4 1 (1.43%) XenDesktop
Systems Management
1 3 (4.29%) Backup Exec
2 2 (2.86%) SCCM
3 1 (1.43%) DameWare
Vendors
1 23 (32.86%) Microsoft
2 13 (18.57%) Citrix
2 13 (18.57%) VMware
3 3 (4.29%) Splunk
3 3 (4.29%) Veeam
4 2 (2.86%) Oracle
5 1 (1.43%) Riverbed
5 1 (1.43%) Infoblox
5 1 (1.43%) Sybase
5 1 (1.43%) Dell
5 1 (1.43%) Cisco
5 1 (1.43%) Alcatel-Lucent
Leeds, West Yorkshire
Premier IT
Salary: £20000 - £30000 per annum + benefits
Posted: 20 hours ago
Leeds
TechnoRecruit
Salary: £25,000 - £27,500 DOE (negotiable), plus private healthcare
Posted: 21 days ago