The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 133 159 141
Rank change year-on-year
+26 -18
Permanent jobs requiring a 2nd Line Support 41 23 15
As % of all permanent IT jobs located in Leeds 1.11% 0.63% 0.53%
As % of the Job Titles category 1.14% 0.65% 0.55%
Number of salaries quoted 34 20 15
Average salary £22,500 £21,500 £20,000
Average salary % change year-on-year
+4.65% +7.50%
90% offered a salary of more than £20,150 £15,900 £16,400
10% offered a salary of more than £24,850 £25,000 £26,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3605 3530 2730
As % of all permanent IT jobs located in Leeds 97.51% 96.34% 96.50%
Number of salaries quoted 2905 2834 2208
Average salary £40,000 £37,500 £36,000
Average salary % change year-on-year
+6.66% +4.16%
90% offered a salary of more than £26,635 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leeds region.

2nd Line Support Salary Trend in Leeds

2nd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 27 March 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 54 (75.00%) Windows
2 46 (63.89%) Active Directory
3 44 (61.11%) ITIL
4 26 (36.11%) Microsoft
5 19 (26.39%) Windows 7
5 19 (26.39%) MS Excel
6 16 (22.22%) MS Exchange
6 16 (22.22%) Windows Server 2008
7 14 (19.44%) SLA
8 12 (16.67%) Citrix
8 12 (16.67%) LAN
9 11 (15.28%) WAN
9 11 (15.28%) VMware Infrastructure
9 11 (15.28%) VMware
10 10 (13.89%) Windows 8
10 10 (13.89%) DHCP
10 10 (13.89%) TCP/IP
10 10 (13.89%) DNS
11 9 (12.50%) MS Office
12 8 (11.11%) Telecoms
12 8 (11.11%) Microsoft Certification
12 8 (11.11%) Windows Server 2003
13 7 (9.72%) Blackberry
13 7 (9.72%) MCSE
13 7 (9.72%) Root Cause Analysis
14 6 (8.33%) Time Management
14 6 (8.33%) Internet
15 5 (6.94%) VMware Certified Professional (VCP)
16 4 (5.56%) MCITP
16 4 (5.56%) Problem Management

2nd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 27 March 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (22.22%) MS Exchange
2 4 (5.56%) IIS
3 2 (2.78%) SharePoint
3 2 (2.78%) Exchange Server 2003
3 2 (2.78%) Exchange Server 2007
3 2 (2.78%) Exchange Server 2010
4 1 (1.39%) Exchange Server 2013
4 1 (1.39%) Lync
4 1 (1.39%) BizTalk Server
4 1 (1.39%) Blackberry Enterprise Server
Applications
1 19 (26.39%) MS Excel
2 9 (12.50%) MS Office
Cloud Services
1 2 (2.78%) Office 365
Communications & Networking
1 12 (16.67%) LAN
2 11 (15.28%) WAN
3 10 (13.89%) DHCP
3 10 (13.89%) TCP/IP
3 10 (13.89%) DNS
4 6 (8.33%) Internet
5 4 (5.56%) VoIP
6 3 (4.17%) SAN
6 3 (4.17%) VPN
6 3 (4.17%) Firewall
6 3 (4.17%) VLAN
6 3 (4.17%) Wireshark
6 3 (4.17%) tcpdump
7 2 (2.78%) Wireless
7 2 (2.78%) FTP
8 1 (1.39%) DMZ
Database & Business Intelligence
1 3 (4.17%) SQL Server
2 1 (1.39%) SQL Server Reporting Services
2 1 (1.39%) SQL Server 2008
2 1 (1.39%) MySQL
Development Applications
1 2 (2.78%) Visual Studio
General
1 8 (11.11%) Telecoms
2 3 (4.17%) Law
3 2 (2.78%) Finance
4 1 (1.39%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.39%) HTML
1 1 (1.39%) .NET
1 1 (1.39%) ASP.NET
1 1 (1.39%) CSS
1 1 (1.39%) XML
1 1 (1.39%) jQuery
Miscellaneous
1 7 (9.72%) Blackberry
2 4 (5.56%) Management Information System
3 3 (4.17%) Replication
3 3 (4.17%) Clustering
4 2 (2.78%) Statistics
5 1 (1.39%) Mathematics
5 1 (1.39%) Analytical Skills
5 1 (1.39%) PKI
Operating Systems
1 54 (75.00%) Windows
2 19 (26.39%) Windows 7
3 16 (22.22%) Windows Server 2008
4 10 (13.89%) Windows 8
5 8 (11.11%) Windows Server 2003
6 3 (4.17%) Windows Server 2012
7 1 (1.39%) UNIX
7 1 (1.39%) Android
7 1 (1.39%) Linux
7 1 (1.39%) Windows XP
Processes & Methodologies
1 44 (61.11%) ITIL
2 7 (9.72%) Root Cause Analysis
3 6 (8.33%) Time Management
4 4 (5.56%) Stakeholder Management
4 4 (5.56%) Problem Management
5 3 (4.17%) Incident Management
5 3 (4.17%) Service Delivery
5 3 (4.17%) Kalman Filter
5 3 (4.17%) Coaching
6 2 (2.78%) Mentoring
6 2 (2.78%) Workflow
7 1 (1.39%) Migration
7 1 (1.39%) Service Management
7 1 (1.39%) Asset Management
7 1 (1.39%) Line Management
7 1 (1.39%) Data Migration
7 1 (1.39%) Capacity Planning
7 1 (1.39%) Continuous Improvement
Programming Languages
1 4 (5.56%) SQL
2 2 (2.78%) JavaScript
3 1 (1.39%) PHP
3 1 (1.39%) T-SQL
3 1 (1.39%) C#
Qualifications
1 8 (11.11%) Microsoft Certification
2 7 (9.72%) MCSE
3 5 (6.94%) VMware Certified Professional (VCP)
4 4 (5.56%) MCITP
4 4 (5.56%) Cisco Certification
5 3 (4.17%) CCNA
5 3 (4.17%) ITIL Foundation Certificate
6 2 (2.78%) CCA
6 2 (2.78%) Citrix Certification
6 2 (2.78%) MCSA
7 1 (1.39%) MCP
7 1 (1.39%) Check Point Certification
7 1 (1.39%) Security Cleared
Quality Assurance & Compliance
1 14 (19.44%) SLA
2 1 (1.39%) ISO/IEC 27001
2 1 (1.39%) PCI DSS
System Software
1 46 (63.89%) Active Directory
2 11 (15.28%) VMware Infrastructure
3 2 (2.78%) Hyper-V
4 1 (1.39%) XenApp
4 1 (1.39%) XenServer
4 1 (1.39%) XenDesktop
4 1 (1.39%) vSphere
Systems Management
1 3 (4.17%) SCCM
2 2 (2.78%) Backup Exec
3 1 (1.39%) WSUS
3 1 (1.39%) SCOM
3 1 (1.39%) Forefront Identity Manager
3 1 (1.39%) DameWare
Vendors
1 26 (36.11%) Microsoft
2 12 (16.67%) Citrix
3 11 (15.28%) VMware
4 3 (4.17%) Oracle
5 2 (2.78%) Cisco
6 1 (1.39%) HP
6 1 (1.39%) Dell
6 1 (1.39%) Veeam
6 1 (1.39%) Riverbed
6 1 (1.39%) CheckPoint