The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 158 165 136
Rank change year-on-year
+7 -29
Permanent jobs requiring a 2nd Line Support 20 29 15
As % of all permanent IT jobs located in Leeds 0.60% 0.78% 0.59%
As % of the Job Titles category 0.62% 0.81% 0.61%
Number of salaries quoted 11 27 15
Average salary £21,000 £24,000 £21,000
Average salary % change year-on-year
-12.50% +14.28%
90% offered a salary of more than £20,000 £21,400 £16,400
10% offered a salary of more than £25,000 £26,800 £24,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3211 3594 2446
As % of all permanent IT jobs located in Leeds 96.37% 97.14% 95.92%
Number of salaries quoted 2528 2864 1921
Average salary £40,000 £40,000 £35,000
Average salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,000 £25,000 £24,000
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leeds region.

2nd Line Support Salary Trend in Leeds

2nd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 1 July 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 49 (81.67%) Windows
2 37 (61.67%) Active Directory
3 27 (45.00%) ITIL
4 19 (31.67%) MS Exchange
5 18 (30.00%) MS Excel
6 17 (28.33%) Microsoft
7 16 (26.67%) Windows Server 2008
8 15 (25.00%) Windows 7
9 13 (21.67%) SLA
10 12 (20.00%) VMware
11 11 (18.33%) Citrix
11 11 (18.33%) Windows Server 2003
12 10 (16.67%) Windows 8
13 8 (13.33%) Time Management
13 8 (13.33%) VMware Infrastructure
13 8 (13.33%) DNS
13 8 (13.33%) TCP/IP
13 8 (13.33%) DHCP
14 7 (11.67%) LAN
14 7 (11.67%) MS Office
15 6 (10.00%) WAN
15 6 (10.00%) Telecoms
16 4 (6.67%) Firewall
16 4 (6.67%) Blackberry
16 4 (6.67%) SAN
16 4 (6.67%) Hyper-V
16 4 (6.67%) Office 365
16 4 (6.67%) Stakeholder Management
16 4 (6.67%) Windows Server 2012
17 3 (5.00%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 1 July 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (31.67%) MS Exchange
2 3 (5.00%) Exchange Server 2007
2 3 (5.00%) Exchange Server 2010
3 2 (3.33%) Exchange Server 2013
4 1 (1.67%) Lync
4 1 (1.67%) IIS
4 1 (1.67%) SharePoint
Applications
1 18 (30.00%) MS Excel
2 7 (11.67%) MS Office
3 1 (1.67%) MS PowerPoint
Cloud Services
1 4 (6.67%) Office 365
2 1 (1.67%) Mimecast
Communications & Networking
1 8 (13.33%) DHCP
1 8 (13.33%) TCP/IP
1 8 (13.33%) DNS
2 7 (11.67%) LAN
3 6 (10.00%) WAN
4 4 (6.67%) Firewall
4 4 (6.67%) SAN
5 3 (5.00%) Internet
6 2 (3.33%) WebEx
6 2 (3.33%) VPN
6 2 (3.33%) VoIP
6 2 (3.33%) FTP
7 1 (1.67%) DMZ
7 1 (1.67%) Wi-Fi
7 1 (1.67%) Wireless
7 1 (1.67%) VLAN
7 1 (1.67%) Wireshark
7 1 (1.67%) tcpdump
Database & Business Intelligence
1 2 (3.33%) SQL Server
2 1 (1.67%) SQL Server 2008
2 1 (1.67%) MySQL
Development Applications
1 1 (1.67%) Visual Studio
General
1 6 (10.00%) Telecoms
2 3 (5.00%) Finance
2 3 (5.00%) Law
3 2 (3.33%) Legal
Miscellaneous
1 4 (6.67%) Blackberry
2 2 (3.33%) Statistics
3 1 (1.67%) Analytical Skills
3 1 (1.67%) Management Information System
3 1 (1.67%) Clustering
3 1 (1.67%) Smartphone
Operating Systems
1 49 (81.67%) Windows
2 16 (26.67%) Windows Server 2008
3 15 (25.00%) Windows 7
4 11 (18.33%) Windows Server 2003
5 10 (16.67%) Windows 8
6 4 (6.67%) Windows Server 2012
7 3 (5.00%) CentOS
7 3 (5.00%) Ubuntu
7 3 (5.00%) Windows XP
8 2 (3.33%) Linux
9 1 (1.67%) Android
Processes & Methodologies
1 27 (45.00%) ITIL
2 8 (13.33%) Time Management
3 4 (6.67%) Stakeholder Management
4 3 (5.00%) Incident Management
4 3 (5.00%) Root Cause Analysis
5 2 (3.33%) Kalman Filter
5 2 (3.33%) Mentoring
5 2 (3.33%) Coaching
5 2 (3.33%) E-Commerce
5 2 (3.33%) Workflow
6 1 (1.67%) Asset Management
6 1 (1.67%) Problem Management
6 1 (1.67%) User Acceptance Testing
6 1 (1.67%) Network Management
6 1 (1.67%) Continuous Improvement
6 1 (1.67%) Software Deployment
Programming Languages
1 3 (5.00%) PHP
1 3 (5.00%) Python
2 1 (1.67%) JavaScript
Qualifications
1 2 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 13 (21.67%) SLA
2 1 (1.67%) ISO/IEC 27001
System Software
1 37 (61.67%) Active Directory
2 8 (13.33%) VMware Infrastructure
3 4 (6.67%) Hyper-V
4 1 (1.67%) XenDesktop
Systems Management
1 2 (3.33%) Backup Exec
1 2 (3.33%) SCCM
2 1 (1.67%) DameWare
Vendors
1 17 (28.33%) Microsoft
2 12 (20.00%) VMware
3 11 (18.33%) Citrix
4 3 (5.00%) Splunk
5 2 (3.33%) Veeam
6 1 (1.67%) Infoblox
6 1 (1.67%) Mitel
6 1 (1.67%) Avaya
6 1 (1.67%) Alcatel-Lucent
6 1 (1.67%) Remedy
6 1 (1.67%) Sybase
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £28000.00 per annum + Excellent Benefits
Posted: 2 days ago
Leeds, West Yorkshire
networx
Salary: £20,000 per annum + Bonus & Benefits
Posted: 2 days ago
Leeds, West Yorkshire
Price Carnell Limited
Salary: From £24,000 to £30,000 per annum + Bonus + Benefits
Posted: 6 days ago
Leeds
ECommerceHQ
Posted: 13 days ago