The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 139 154 147
Rank change year-on-year
+15 -7
Permanent jobs requiring a 2nd Line Support 34 28 12
As % of all permanent IT jobs located in Leeds 0.94% 0.74% 0.43%
As % of the Job Titles category 0.97% 0.77% 0.45%
Number of salaries quoted 24 26 12
Average salary £22,500 £22,250 £20,000
Average salary % change year-on-year
+1.12% +11.25%
90% offered a salary of more than £20,000 £16,000 £16,100
10% offered a salary of more than £24,850 £25,500 £25,950
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3509 3655 2684
As % of all permanent IT jobs located in Leeds 97.45% 96.67% 96.41%
Number of salaries quoted 2804 2941 2173
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £27,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Leeds

2nd Line Support
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Leeds region.

2nd Line Support Salary Trend in Leeds

2nd Line Support
Top 30 Related IT Skills in Leeds

For the 6 months to 20 April 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 57 (76.00%) Windows
2 48 (64.00%) Active Directory
3 43 (57.33%) ITIL
4 26 (34.67%) Microsoft
5 22 (29.33%) MS Excel
6 21 (28.00%) Windows 7
7 19 (25.33%) Windows Server 2008
7 19 (25.33%) MS Exchange
8 15 (20.00%) SLA
9 14 (18.67%) Citrix
9 14 (18.67%) VMware
10 12 (16.00%) VMware Infrastructure
10 12 (16.00%) Windows 8
10 12 (16.00%) Windows Server 2003
10 12 (16.00%) LAN
11 11 (14.67%) WAN
12 10 (13.33%) DHCP
12 10 (13.33%) TCP/IP
12 10 (13.33%) DNS
13 9 (12.00%) MS Office
14 8 (10.67%) Telecoms
14 8 (10.67%) Microsoft Certification
15 7 (9.33%) Time Management
15 7 (9.33%) Root Cause Analysis
15 7 (9.33%) Blackberry
15 7 (9.33%) MCSE
16 6 (8.00%) Internet
17 5 (6.67%) VMware Certified Professional (VCP)
17 5 (6.67%) Incident Management
17 5 (6.67%) SAN

2nd Line Support
Top Related IT Skills in Leeds by Category

For the 6 months to 20 April 2015, IT jobs across the Leeds region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (25.33%) MS Exchange
2 4 (5.33%) Exchange Server 2007
2 4 (5.33%) Exchange Server 2010
3 3 (4.00%) Exchange Server 2013
3 3 (4.00%) IIS
4 2 (2.67%) SharePoint
4 2 (2.67%) Exchange Server 2003
5 1 (1.33%) BizTalk Server
5 1 (1.33%) Blackberry Enterprise Server
5 1 (1.33%) Lync
Applications
1 22 (29.33%) MS Excel
2 9 (12.00%) MS Office
Cloud Services
1 4 (5.33%) Office 365
Communications & Networking
1 12 (16.00%) LAN
2 11 (14.67%) WAN
3 10 (13.33%) DHCP
3 10 (13.33%) TCP/IP
3 10 (13.33%) DNS
4 6 (8.00%) Internet
5 5 (6.67%) Firewall
5 5 (6.67%) SAN
6 4 (5.33%) VoIP
7 3 (4.00%) VPN
7 3 (4.00%) VLAN
7 3 (4.00%) Wireshark
7 3 (4.00%) tcpdump
8 2 (2.67%) Wireless
8 2 (2.67%) FTP
9 1 (1.33%) DMZ
9 1 (1.33%) WebEx
Database & Business Intelligence
1 3 (4.00%) SQL Server
2 1 (1.33%) SQL Server Reporting Services
2 1 (1.33%) SQL Server 2008
2 1 (1.33%) MySQL
Development Applications
1 2 (2.67%) Visual Studio
General
1 8 (10.67%) Telecoms
2 3 (4.00%) Law
3 2 (2.67%) Finance
4 1 (1.33%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.33%) HTML
1 1 (1.33%) .NET
1 1 (1.33%) ASP.NET
1 1 (1.33%) CSS
1 1 (1.33%) XML
1 1 (1.33%) jQuery
Miscellaneous
1 7 (9.33%) Blackberry
2 4 (5.33%) Management Information System
3 3 (4.00%) Replication
4 2 (2.67%) Clustering
4 2 (2.67%) Statistics
5 1 (1.33%) Mathematics
5 1 (1.33%) Analytical Skills
5 1 (1.33%) PKI
Operating Systems
1 57 (76.00%) Windows
2 21 (28.00%) Windows 7
3 19 (25.33%) Windows Server 2008
4 12 (16.00%) Windows Server 2003
4 12 (16.00%) Windows 8
5 4 (5.33%) Windows Server 2012
6 3 (4.00%) Windows XP
7 2 (2.67%) Ubuntu
7 2 (2.67%) CentOS
8 1 (1.33%) Android
8 1 (1.33%) UNIX
8 1 (1.33%) Linux
Processes & Methodologies
1 43 (57.33%) ITIL
2 7 (9.33%) Time Management
2 7 (9.33%) Root Cause Analysis
3 5 (6.67%) Incident Management
4 4 (5.33%) Problem Management
4 4 (5.33%) Stakeholder Management
5 3 (4.00%) Service Delivery
5 3 (4.00%) Kalman Filter
5 3 (4.00%) Coaching
6 2 (2.67%) Mentoring
6 2 (2.67%) Workflow
7 1 (1.33%) Migration
7 1 (1.33%) Service Management
7 1 (1.33%) Asset Management
7 1 (1.33%) Line Management
7 1 (1.33%) Data Migration
7 1 (1.33%) Capacity Planning
7 1 (1.33%) Continuous Improvement
Programming Languages
1 4 (5.33%) SQL
2 2 (2.67%) JavaScript
2 2 (2.67%) Python
3 1 (1.33%) C#
3 1 (1.33%) PHP
3 1 (1.33%) T-SQL
Qualifications
1 8 (10.67%) Microsoft Certification
2 7 (9.33%) MCSE
3 5 (6.67%) VMware Certified Professional (VCP)
4 4 (5.33%) MCITP
4 4 (5.33%) Cisco Certification
5 3 (4.00%) CCNA
5 3 (4.00%) ITIL Foundation Certificate
6 2 (2.67%) CCA
6 2 (2.67%) Citrix Certification
6 2 (2.67%) MCSA
7 1 (1.33%) MCP
7 1 (1.33%) Check Point Certification
7 1 (1.33%) Security Cleared
Quality Assurance & Compliance
1 15 (20.00%) SLA
2 1 (1.33%) ISO/IEC 27001
2 1 (1.33%) PCI DSS
System Software
1 48 (64.00%) Active Directory
2 12 (16.00%) VMware Infrastructure
3 4 (5.33%) Hyper-V
4 1 (1.33%) XenApp
4 1 (1.33%) XenServer
4 1 (1.33%) XenDesktop
4 1 (1.33%) vSphere
Systems Management
1 2 (2.67%) Backup Exec
1 2 (2.67%) SCCM
2 1 (1.33%) SCOM
2 1 (1.33%) Forefront Identity Manager
2 1 (1.33%) DameWare
Vendors
1 26 (34.67%) Microsoft
2 14 (18.67%) Citrix
2 14 (18.67%) VMware
3 3 (4.00%) Veeam
3 3 (4.00%) Oracle
4 2 (2.67%) Cisco
4 2 (2.67%) Splunk
5 1 (1.33%) Dell
5 1 (1.33%) Riverbed
5 1 (1.33%) CheckPoint
Leeds
Blue Town Online
Salary: £16k per year
Posted: 20 days ago