The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 156 120 120
Rank change year-on-year
-36 0
Permanent jobs requiring a Service Desk Analyst 34 29 41
As % of all permanent IT jobs located in Leeds 0.90% 1.11% 1.50%
As % of the Job Titles category 0.93% 1.16% 1.55%
Number of salaries quoted 30 23 34
Average salary £20,000 £21,000 £17,000
Average salary % change year-on-year
-4.76% +23.52%
90% offered a salary of more than £17,000 £17,000 £15,000
10% offered a salary of more than £22,500 £24,000 £21,500
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Service Desk Analyst
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3646 2490 2640
As % of all permanent IT jobs located in Leeds 96.71% 95.51% 96.39%
Number of salaries quoted 2839 1915 2153
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £25,000 £23,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Leeds

Service Desk Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Leeds region.

Service Desk Analyst Salary Trend in Leeds

Service Desk Analyst
Top 30 Related IT Skills in Leeds

For the 6 months to 21 August 2014, IT jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 46 (76.67%) Windows
2 32 (53.33%) Active Directory
3 30 (50.00%) MS Office
4 29 (48.33%) MS Excel
5 25 (41.67%) Microsoft
6 24 (40.00%) SLA
7 22 (36.67%) MS Exchange
8 21 (35.00%) ITIL
9 16 (26.67%) Windows 7
10 14 (23.33%) Windows XP
11 12 (20.00%) Time Management
12 9 (15.00%) Microsoft Certification
13 8 (13.33%) Symantec
13 8 (13.33%) Blackberry
13 8 (13.33%) Service Management
14 7 (11.67%) Citrix
14 7 (11.67%) Blackberry Enterprise Server
15 6 (10.00%) ITSM
15 6 (10.00%) Windows Vista
15 6 (10.00%) ITIL Foundation Certificate
16 5 (8.33%) SQL Server
16 5 (8.33%) MCSE
16 5 (8.33%) VMware
16 5 (8.33%) VMware Infrastructure
16 5 (8.33%) SQL Server 2008
17 4 (6.67%) MS Visio
17 4 (6.67%) VoIP
17 4 (6.67%) FTP
17 4 (6.67%) CheckPoint
17 4 (6.67%) Norton AntiVirus

Service Desk Analyst
Top Related IT Skills in Leeds by Category

For the 6 months to 21 August 2014, IT jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (36.67%) MS Exchange
2 7 (11.67%) Blackberry Enterprise Server
3 3 (5.00%) SharePoint
Applications
1 30 (50.00%) MS Office
2 29 (48.33%) MS Excel
3 4 (6.67%) MS Visio
4 2 (3.33%) MS PowerPoint
Business Applications
1 1 (1.67%) Dynamics CRM
1 1 (1.67%) Sage 50
Communications & Networking
1 4 (6.67%) VoIP
1 4 (6.67%) FTP
2 2 (3.33%) VPN
3 1 (1.67%) DNS
3 1 (1.67%) Broadband
Database & Business Intelligence
1 5 (8.33%) SQL Server
1 5 (8.33%) SQL Server 2008
2 1 (1.67%) SQL Server 2005
General
1 4 (6.67%) Telecoms
2 3 (5.00%) Finance
2 3 (5.00%) Legal
3 1 (1.67%) Marketing
Miscellaneous
1 8 (13.33%) Blackberry
2 3 (5.00%) Mathematics
3 1 (1.67%) NHS
3 1 (1.67%) Statistics
Operating Systems
1 46 (76.67%) Windows
2 16 (26.67%) Windows 7
3 14 (23.33%) Windows XP
4 6 (10.00%) Windows Vista
5 3 (5.00%) Windows Server 2008
5 3 (5.00%) Windows Server 2003
6 1 (1.67%) Windows 8
6 1 (1.67%) Windows Server 2012
Processes & Methodologies
1 21 (35.00%) ITIL
2 12 (20.00%) Time Management
3 8 (13.33%) Service Management
4 6 (10.00%) ITSM
5 4 (6.67%) Document Management
5 4 (6.67%) Network Monitoring
6 3 (5.00%) Continuous Improvement
7 1 (1.67%) Incident Management
7 1 (1.67%) ITIL V3
7 1 (1.67%) Service Delivery
7 1 (1.67%) CRM
Programming Languages
1 2 (3.33%) SQL
2 1 (1.67%) C
Qualifications
1 9 (15.00%) Microsoft Certification
2 6 (10.00%) ITIL Foundation Certificate
3 5 (8.33%) MCSE
4 2 (3.33%) MCP
4 2 (3.33%) Citrix Certification
4 2 (3.33%) ITIL Certification
5 1 (1.67%) MCITP
5 1 (1.67%) Degree
5 1 (1.67%) MCSA
Quality Assurance & Compliance
1 24 (40.00%) SLA
System Software
1 32 (53.33%) Active Directory
2 5 (8.33%) VMware Infrastructure
3 4 (6.67%) XenApp
4 1 (1.67%) Hyper-V
Systems Management
1 4 (6.67%) Norton AntiVirus
2 3 (5.00%) SCCM
3 2 (3.33%) NetBackup
Vendors
1 25 (41.67%) Microsoft
2 8 (13.33%) Symantec
3 7 (11.67%) Citrix
4 5 (8.33%) VMware
5 4 (6.67%) CheckPoint
6 1 (1.67%) Northgate
6 1 (1.67%) Sage
6 1 (1.67%) HP
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Posted: 11 hours ago
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