The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 140 137 127
Rank change year-on-year
-3 -10
Permanent jobs requiring a Service Desk Analyst 40 39 36
As % of all permanent IT jobs located in Leeds 1.20% 1.20% 1.22%
As % of the Job Titles category 1.23% 1.25% 1.26%
Number of salaries quoted 39 34 33
Average salary £22,500 £20,000 £20,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £16,500 £16,000 £17,000
10% offered a salary of more than £24,200 £22,500 £23,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3244 3121 2848
As % of all permanent IT jobs located in Leeds 97.04% 96.18% 96.87%
Number of salaries quoted 2605 2441 2439
Average salary £40,000 £38,000 £35,000
Average salary % change year-on-year
+5.26% +8.57%
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Leeds

Service Desk Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Leeds region.

Service Desk Analyst Salary Trend in Leeds

Service Desk Analyst
Top 30 Related IT Skills in Leeds

For the 6 months to 24 December 2014, IT jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 61 (75.31%) ITIL
2 54 (66.67%) Windows
3 45 (55.56%) Active Directory
4 31 (38.27%) MS Excel
5 30 (37.04%) MS Office
5 30 (37.04%) Microsoft
6 29 (35.80%) SLA
7 21 (25.93%) Service Management
7 21 (25.93%) Windows 7
8 19 (23.46%) Windows XP
9 18 (22.22%) MS Exchange
9 18 (22.22%) Symantec
10 16 (19.75%) Citrix
11 14 (17.28%) Blackberry Enterprise Server
11 14 (17.28%) ITIL Foundation Certificate
12 12 (14.81%) Microsoft Certification
13 11 (13.58%) VMware
13 11 (13.58%) VMware Infrastructure
14 10 (12.35%) Windows Server 2003
14 10 (12.35%) Incident Management
14 10 (12.35%) Windows Vista
15 9 (11.11%) SQL Server
15 9 (11.11%) Blackberry
15 9 (11.11%) Finance
15 9 (11.11%) Windows Server 2008
15 9 (11.11%) SQL Server 2008
16 8 (9.88%) Citrix Certification
16 8 (9.88%) CheckPoint
16 8 (9.88%) Norton AntiVirus
16 8 (9.88%) ITSM

Service Desk Analyst
Top Related IT Skills in Leeds by Category

For the 6 months to 24 December 2014, IT jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (22.22%) MS Exchange
2 14 (17.28%) Blackberry Enterprise Server
3 5 (6.17%) SharePoint
Applications
1 31 (38.27%) MS Excel
2 30 (37.04%) MS Office
3 6 (7.41%) MS Visio
4 2 (2.47%) MS PowerPoint
Business Applications
1 3 (3.70%) Dynamics CRM
1 3 (3.70%) Sage 50
Communications & Networking
1 6 (7.41%) FTP
2 2 (2.47%) VPN
2 2 (2.47%) Internet
3 1 (1.23%) DNS
3 1 (1.23%) Broadband
3 1 (1.23%) VoIP
Database & Business Intelligence
1 9 (11.11%) SQL Server
1 9 (11.11%) SQL Server 2008
2 1 (1.23%) SQL Server 2005
General
1 9 (11.11%) Finance
2 1 (1.23%) Marketing
2 1 (1.23%) Telecoms
Miscellaneous
1 9 (11.11%) Blackberry
2 8 (9.88%) Analytical Skills
3 3 (3.70%) Mathematics
3 3 (3.70%) Computer Science
4 2 (2.47%) Performance Metrics
5 1 (1.23%) iPhone
5 1 (1.23%) Statistics
5 1 (1.23%) Client/Server
5 1 (1.23%) NHS
Operating Systems
1 54 (66.67%) Windows
2 21 (25.93%) Windows 7
3 19 (23.46%) Windows XP
4 10 (12.35%) Windows Server 2003
4 10 (12.35%) Windows Vista
5 9 (11.11%) Windows Server 2008
6 2 (2.47%) Windows 8
7 1 (1.23%) Windows Server 2012
7 1 (1.23%) Windows Mobile
7 1 (1.23%) Windows 2000
Processes & Methodologies
1 61 (75.31%) ITIL
2 21 (25.93%) Service Management
3 10 (12.35%) Incident Management
4 8 (9.88%) ITSM
4 8 (9.88%) Continuous Improvement
5 7 (8.64%) Coaching
6 4 (4.94%) Service Delivery
7 3 (3.70%) CRM
7 3 (3.70%) Time Management
7 3 (3.70%) QMS
8 2 (2.47%) Network Monitoring
9 1 (1.23%) Line Management
9 1 (1.23%) Document Management
9 1 (1.23%) ITIL V3
Programming Languages
1 1 (1.23%) C
Qualifications
1 14 (17.28%) ITIL Foundation Certificate
2 12 (14.81%) Microsoft Certification
3 8 (9.88%) Citrix Certification
4 5 (6.17%) MOS
4 5 (6.17%) MCDST
5 3 (3.70%) A+ Certification
5 3 (3.70%) MCSE
5 3 (3.70%) Degree
6 2 (2.47%) MCP
7 1 (1.23%) MCSA
7 1 (1.23%) ITIL Certification
7 1 (1.23%) MCITP
Quality Assurance & Compliance
1 29 (35.80%) SLA
System Software
1 45 (55.56%) Active Directory
2 11 (13.58%) VMware Infrastructure
3 8 (9.88%) XenApp
4 1 (1.23%) Hyper-V
Systems Management
1 8 (9.88%) Norton AntiVirus
2 5 (6.17%) SCCM
3 2 (2.47%) NetBackup
Vendors
1 30 (37.04%) Microsoft
2 18 (22.22%) Symantec
3 16 (19.75%) Citrix
4 11 (13.58%) VMware
5 8 (9.88%) CheckPoint
6 3 (3.70%) Dell
6 3 (3.70%) Northgate
6 3 (3.70%) Sage
7 1 (1.23%) HP
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 8 days ago