The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Leeds region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 122 154 103
Rank change year-on-year
+32 -51
Permanent jobs requiring a Service Desk Analyst 39 28 46
As % of all permanent IT jobs located in Leeds 1.21% 0.77% 1.75%
As % of the Job Titles category 1.26% 0.79% 1.82%
Number of salaries quoted 30 28 44
Average salary £22,000 £21,000 £20,500
Average salary % change year-on-year
+4.76% +2.43%
90% offered a salary of more than £18,900 £17,000 £17,000
10% offered a salary of more than £24,150 £22,150 £22,000
UK excluding London average salary £22,000 £21,250 £21,000
% change year-on-year
+3.52% +1.19%
Service Desk Analyst
West Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leeds region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leeds
Permanent IT job ads with a match in the
Job Titles category
3100 3548 2530
As % of all permanent IT jobs located in Leeds 96.54% 97.15% 96.27%
Number of salaries quoted 2470 2884 2046
Average salary £40,000 £40,000 £35,000
Average salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,500 £25,000 £24,000
10% offered a salary of more than £56,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Leeds

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Leeds region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Leeds

Service Desk Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Leeds region.

Service Desk Analyst Salary Trend in Leeds

Service Desk Analyst
Top 30 Related IT Skills in Leeds

For the 6 months to 29 May 2015, IT jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 75 (76.53%) Windows
2 63 (64.29%) ITIL
3 62 (63.27%) Active Directory
4 49 (50.00%) Microsoft
5 42 (42.86%) MS Office
6 39 (39.80%) MS Excel
7 36 (36.73%) Windows 7
8 24 (24.49%) SLA
9 23 (23.47%) Service Management
10 19 (19.39%) MS Exchange
11 15 (15.31%) Citrix
12 14 (14.29%) Microsoft Certification
13 13 (13.27%) MCDST
14 12 (12.24%) Blackberry Enterprise Server
15 10 (10.20%) Blackberry
15 10 (10.20%) Windows XP
15 10 (10.20%) Windows Server 2008
16 9 (9.18%) MOS
17 8 (8.16%) Telecoms
17 8 (8.16%) Windows Server 2003
17 8 (8.16%) Incident Management
18 7 (7.14%) Degree
18 7 (7.14%) SQL Server 2008
18 7 (7.14%) Problem Management
18 7 (7.14%) Time Management
18 7 (7.14%) FTP
18 7 (7.14%) SQL Server
18 7 (7.14%) Retail
19 6 (6.12%) Management Information System
19 6 (6.12%) VMware

Service Desk Analyst
Top Related IT Skills in Leeds by Category

For the 6 months to 29 May 2015, IT jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (19.39%) MS Exchange
2 12 (12.24%) Blackberry Enterprise Server
3 3 (3.06%) SharePoint
4 2 (2.04%) Exchange Server 2007
Applications
1 42 (42.86%) MS Office
2 39 (39.80%) MS Excel
3 1 (1.02%) MS PowerPoint
Cloud Services
1 4 (4.08%) Office 365
Communications & Networking
1 7 (7.14%) FTP
2 6 (6.12%) DNS
3 5 (5.10%) TCP/IP
4 4 (4.08%) DHCP
4 4 (4.08%) Internet
5 2 (2.04%) Firewall
5 2 (2.04%) Extranet
5 2 (2.04%) DMZ
5 2 (2.04%) WebEx
6 1 (1.02%) VPN
Database & Business Intelligence
1 7 (7.14%) SQL Server 2008
1 7 (7.14%) SQL Server
2 2 (2.04%) SQL Server 2005
General
1 8 (8.16%) Telecoms
2 7 (7.14%) Retail
3 6 (6.12%) Pharmaceutical
4 3 (3.06%) Finance
5 2 (2.04%) Law
5 2 (2.04%) Legal
Libraries, Frameworks & Software Standards
1 2 (2.04%) .NET
Miscellaneous
1 10 (10.20%) Blackberry
2 6 (6.12%) Management Information System
2 6 (6.12%) NHS
3 3 (3.06%) Computer Science
3 3 (3.06%) Mobile App
Operating Systems
1 75 (76.53%) Windows
2 36 (36.73%) Windows 7
3 10 (10.20%) Windows XP
3 10 (10.20%) Windows Server 2008
4 8 (8.16%) Windows Server 2003
5 6 (6.12%) Apple iOS
5 6 (6.12%) Windows 8
6 4 (4.08%) Windows Server 2012
7 3 (3.06%) Linux
8 2 (2.04%) Android
9 1 (1.02%) Windows Vista
Processes & Methodologies
1 63 (64.29%) ITIL
2 23 (23.47%) Service Management
3 8 (8.16%) Incident Management
4 7 (7.14%) Problem Management
4 7 (7.14%) Time Management
5 5 (5.10%) ITSM
6 4 (4.08%) E-Commerce
7 2 (2.04%) Stakeholder Management
7 2 (2.04%) Document Management
7 2 (2.04%) Logistics
7 2 (2.04%) Continuous Improvement
8 1 (1.02%) Patch Management
8 1 (1.02%) Network Architecture
8 1 (1.02%) Service Desk Management
8 1 (1.02%) Coaching
8 1 (1.02%) Project Management
8 1 (1.02%) PRINCE2
8 1 (1.02%) Agile Software Development
Programming Languages
1 5 (5.10%) SQL
Qualifications
1 14 (14.29%) Microsoft Certification
2 13 (13.27%) MCDST
3 9 (9.18%) MOS
4 7 (7.14%) Degree
5 5 (5.10%) ITIL Foundation Certificate
6 3 (3.06%) ITIL Certification
7 2 (2.04%) MCP
8 1 (1.02%) Security Cleared
Quality Assurance & Compliance
1 24 (24.49%) SLA
2 1 (1.02%) ISO/IEC 27001
System Software
1 62 (63.27%) Active Directory
2 6 (6.12%) XenApp
3 4 (4.08%) VMware Infrastructure
4 2 (2.04%) Hyper-V
5 1 (1.02%) Citrix Presentation Server
5 1 (1.02%) vSphere
Systems Management
1 5 (5.10%) Norton AntiVirus
2 3 (3.06%) DameWare
3 2 (2.04%) Backup Exec
Vendors
1 49 (50.00%) Microsoft
2 15 (15.31%) Citrix
3 6 (6.12%) VMware
4 5 (5.10%) CheckPoint
4 5 (5.10%) Symantec
5 2 (2.04%) Apple
6 1 (1.02%) Novell
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