The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the Leeds region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Leeds region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 48 66 48
Rank change year-on-year
+18 -18
Contract jobs requiring a Service Desk Analyst 20 5 6
As % of all contract IT jobs located in Leeds 2.660% 0.560% 0.966%
As % of the Job Titles category 2.813% 0.590% 1.014%
Number of daily rates quoted 2 0 0
Average daily rate £115 - -
UK excluding London average daily rate £110 £110 £109
% change year-on-year
- +0.91%
Number of hourly rates quoted 5 4 1
Average hourly rate £10.65 £11.40 £11.00
Average hourly rate % change year-on-year
-6.57% +3.63%
UK excluding London average hourly rate £12.50 £13.50 £12.50
% change year-on-year
-7.40% +8.00%
All Job Titles
Leeds
Contract IT job ads with a match in the
Job Titles category
711 847 592
As % of all contract IT jobs located in Leeds 94.55% 94.85% 95.33%
Number of daily rates quoted 375 486 272
Average daily rate £300 £335 £335
Average daily rate % change year-on-year
-10.44% -
90% offered a daily rate of more than £210 £210 £222
10% offered a daily rate of more than £426 £459 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 25 49 47
Average hourly rate £12.50 £13.00 £15.00
Average hourly rate % change year-on-year
-3.84% -13.33%
90% offered a hourly rate of more than £10.50 £10.00 £7.10
10% offered a hourly rate of more than £36.25 £35.60 £24.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Service Desk Analyst
West Yorkshire

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst across the Leeds region as a proportion of the total demand within the Job Titles category.

Leeds Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Leeds region.

Leeds Service Desk Analyst Daily Rate Trend

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Leeds region.

Leeds Service Desk Analyst Hourly Rate Trend

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Leeds region over the 3 months to 22 May 2013.

Leeds Service Desk Analyst Hourly Rate Histogram

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 15 (42.86%) Windows
1 15 (42.86%) Active Directory
2 13 (37.14%) Microsoft
3 9 (25.71%) ITIL
3 9 (25.71%) LAN
3 9 (25.71%) WAN
3 9 (25.71%) Windows 7
4 8 (22.86%) MS Excel
4 8 (22.86%) SLA
5 7 (20.00%) Telecoms
6 5 (14.29%) MS Office
7 4 (11.43%) NHS
7 4 (11.43%) Service Management
7 4 (11.43%) Fault Management
8 3 (8.571%) Management Information System
8 3 (8.571%) MOS
8 3 (8.571%) MCDST
8 3 (8.571%) Windows XP
9 2 (5.714%) MS Exchange
9 2 (5.714%) ADSL
9 2 (5.714%) Broadband
9 2 (5.714%) MCP
9 2 (5.714%) Windows Server 2003
9 2 (5.714%) Blackberry
9 2 (5.714%) Microsoft Certification
9 2 (5.714%) A+ Certification
9 2 (5.714%) Exchange Server 2003
9 2 (5.714%) Legal
9 2 (5.714%) Exchange Server 2007
9 2 (5.714%) Windows Server 2008

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the Leeds region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.714%) MS Exchange
1 2 (5.714%) Exchange Server 2003
1 2 (5.714%) Exchange Server 2007
Applications
1 8 (22.86%) MS Excel
2 5 (14.29%) MS Office
3 1 (2.857%) Spreadsheet
Communications & Networking
1 9 (25.71%) LAN
1 9 (25.71%) WAN
2 2 (5.714%) ADSL
2 2 (5.714%) Broadband
3 1 (2.857%) VPN
General
1 7 (20.00%) Telecoms
2 2 (5.714%) Legal
3 1 (2.857%) Retail
Miscellaneous
1 4 (11.43%) NHS
2 3 (8.571%) Management Information System
3 2 (5.714%) Blackberry
Operating Systems
1 15 (42.86%) Windows
2 9 (25.71%) Windows 7
3 3 (8.571%) Windows XP
4 2 (5.714%) Windows Server 2003
4 2 (5.714%) Windows Server 2008
5 1 (2.857%) UNIX
Processes & Methodologies
1 9 (25.71%) ITIL
2 4 (11.43%) Service Management
2 4 (11.43%) Fault Management
3 1 (2.857%) ITSM
3 1 (2.857%) Problem Management
Qualifications
1 3 (8.571%) MOS
1 3 (8.571%) MCDST
2 2 (5.714%) MCP
2 2 (5.714%) Microsoft Certification
2 2 (5.714%) A+ Certification
Quality Assurance & Compliance
1 8 (22.86%) SLA
System Software
1 15 (42.86%) Active Directory
Vendors
1 13 (37.14%) Microsoft
2 1 (2.857%) VMware
2 1 (2.857%) HP
2 1 (2.857%) Citrix
Leeds, Yorkshire
Essential skills - Active Directory - NHS mail - Knowledge of Windows operating systems- Previous Help Desk experience (Call Logging) - Excellent Communication Skills Any previous experience working in the NHS is...
Hays Specialist Recruitment
Rate: £10.00 - £11.30 per hour
Posted: 11 May 2013
Leeds, West Yorkshire
You will have strong service desk / desktopsupport experience, gained in an ITIL environment, with good knowledge ofWindows XP, Windows 7, PCs, PC Builds with excellent customer service,communication...
4it Recruitment Ltd
Rate: Market Rate
Posted: 20 May 2013