Customer Service Jobs in Leicester

Customer Service
Leicestershire > Leicester

The following table provides summary statistics for permanent job vacancies advertised in Leicester with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 40 67 18
Rank change year-on-year +27 -49 +30
Permanent jobs citing Customer Service 28 16 61
As % of all permanent jobs advertised in Leicester 4.61% 2.62% 11.28%
As % of the Processes & Methodologies category 5.21% 2.64% 12.27%
Number of salaries quoted 24 8 31
10th Percentile £23,400 - £22,000
25th Percentile £26,438 £30,500 £24,750
Median annual salary (50th Percentile) £28,750 £35,000 £26,500
Median % change year-on-year -17.86% +32.08% -41.11%
75th Percentile £46,313 £50,000 £46,250
90th Percentile £75,772 £55,250 £47,500
Leicestershire median annual salary £28,500 £35,000 £31,500
% change year-on-year -18.57% +11.11% +26.00%

All Process and Methodology Skills
Leicester

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leicester with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 537 607 497
As % of all permanent jobs advertised in Leicester 88.47% 99.35% 91.87%
Number of salaries quoted 286 165 320
10th Percentile £26,750 £30,500 £25,450
25th Percentile £35,000 £36,250 £32,500
Median annual salary (50th Percentile) £48,093 £47,500 £45,000
Median % change year-on-year +1.25% +5.56% -5.26%
75th Percentile £62,281 £57,500 £55,000
90th Percentile £77,500 £67,500 £67,500
Leicestershire median annual salary £45,000 £46,875 £42,500
% change year-on-year -4.00% +10.29% -5.56%

Customer Service
Job Vacancy Trend in Leicester

Job postings citing Customer Service as a proportion of all IT jobs advertised in Leicester.

Job vacancy trend for Customer Service in Leicester

Customer Service
Salary Trend in Leicester

3-month moving average salary quoted in jobs citing Customer Service in Leicester.

Salary trend for Customer Service in Leicester

Customer Service
Salary Histogram in Leicester

Salary distribution for jobs citing Customer Service in Leicester over the 6 months to 29 April 2024.

Salary histogram for Customer Service in Leicester

Customer Service
Co-occurring Skills and Capabilities in Leicester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (21.43%) SharePoint
2 3 (10.71%) Microsoft Exchange
3 2 (7.14%) CMS
Applications
1 5 (17.86%) Microsoft Excel
2 4 (14.29%) Microsoft Office
3 1 (3.57%) Spreadsheet
Business Applications
1 1 (3.57%) Dynamics AX
Cloud Services
1 8 (28.57%) Azure
2 6 (21.43%) Entra ID
2 6 (21.43%) Microsoft 365
3 3 (10.71%) Mimecast
3 3 (10.71%) OneDrive
3 3 (10.71%) Power Platform
4 2 (7.14%) Dynamics 365
Communications & Networking
1 3 (10.71%) DHCP
1 3 (10.71%) DNS
1 3 (10.71%) Firewall
2 1 (3.57%) Internet
Database & Business Intelligence
1 1 (3.57%) Power BI
General
1 14 (50.00%) Social Skills
2 4 (14.29%) Military
3 3 (10.71%) Documentation Skills
3 3 (10.71%) Manufacturing
3 3 (10.71%) Organisational Skills
3 3 (10.71%) Telecoms
4 2 (7.14%) Inclusion and Diversity
5 1 (3.57%) Finance
5 1 (3.57%) Influencing Skills
5 1 (3.57%) Legal
5 1 (3.57%) Marketing
Job Titles
1 10 (35.71%) Technical Support
2 7 (25.00%) Support Engineer
3 6 (21.43%) Support Specialist
3 6 (21.43%) Technical Specialist
3 6 (21.43%) Technical Support Specialist
4 4 (14.29%) Graduate
4 4 (14.29%) IT Engineer
4 4 (14.29%) Lead
4 4 (14.29%) Technical Engineer
4 4 (14.29%) Technical Support Engineer
5 3 (10.71%) Computer Engineer
5 3 (10.71%) Field Engineer
5 3 (10.71%) Field Service Engineer
5 3 (10.71%) IT Support
5 3 (10.71%) IT Support Engineer
5 3 (10.71%) Printer Engineer
6 2 (7.14%) Architect
6 2 (7.14%) Solutions Architect
7 1 (3.57%) Systems Engineer
Miscellaneous
1 5 (17.86%) Onboarding
2 1 (3.57%) FMCG
2 1 (3.57%) Social Media
Operating Systems
1 6 (21.43%) Windows
2 3 (10.71%) Windows Server
Processes & Methodologies
1 9 (32.14%) Proactive Management
2 4 (14.29%) Contingency Planning
2 4 (14.29%) Continuous Improvement
2 4 (14.29%) Creative Thinking
2 4 (14.29%) Customer Experience
2 4 (14.29%) Data Analysis
2 4 (14.29%) Logistics
2 4 (14.29%) Performance Metrics
2 4 (14.29%) Process Improvement
3 2 (7.14%) Agile
3 2 (7.14%) Coaching
3 2 (7.14%) Computer Science
3 2 (7.14%) DevOps
3 2 (7.14%) Roadmaps
3 2 (7.14%) Scrum
3 2 (7.14%) Service Delivery
3 2 (7.14%) Software Engineering
3 2 (7.14%) Technology Roadmap
3 2 (7.14%) TOGAF
4 1 (3.57%) Conversational UI
Programming Languages
1 1 (3.57%) SQL
Qualifications
1 9 (32.14%) Degree
2 2 (7.14%) Azure Certification
2 2 (7.14%) Computer Science Degree
2 2 (7.14%) Microsoft Certification
2 2 (7.14%) TOGAF Certification
3 1 (3.57%) HNC
3 1 (3.57%) HND
3 1 (3.57%) SC Cleared
3 1 (3.57%) Security Cleared
System Software
1 6 (21.43%) Active Directory
2 3 (10.71%) Hyper-V
2 3 (10.71%) VMware Infrastructure
Systems Management
1 6 (21.43%) Microsoft Intune
Vendors
1 9 (32.14%) Microsoft
2 3 (10.71%) Acronis
2 3 (10.71%) VMware