The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 572 627 584
Rank change year-on-year
+55 -43
Permanent jobs citing Service Desk Management 40 19 23
As % of all permanent IT jobs located in London 0.092% 0.040% 0.051%
As % of the Processes & Methodologies category 0.11% 0.048% 0.061%
Number of salaries quoted 33 17 20
Average salary £41,000 £30,000 £47,500
Average salary % change year-on-year
+36.66% -36.84%
90% offered a salary of more than £35,000 £21,300 £27,600
10% offered a salary of more than £66,500 £94,000 £55,250
UK excluding London average salary £33,500 £29,000 £34,000
% change year-on-year
+15.51% -14.70%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37172 39772 37631
As % of all permanent IT jobs located in London 85.76% 84.59% 84.10%
Number of salaries quoted 31310 32796 31155
Average salary £60,000 £55,000 £55,000
Average salary % change year-on-year
+9.09% -
90% offered a salary of more than £38,436 £37,500 £37,000
10% offered a salary of more than £85,000 £80,000 £80,000
UK excluding London average salary £45,000 £42,500 £41,250
% change year-on-year
+5.88% +3.03%

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 27 August 2015.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 17 £37,500 -43.39% 1
Kingston Upon Thames - 1 £22,500 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 27 August 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 41 (68.33%) ITIL
2 31 (51.67%) SLA
3 20 (33.33%) Microsoft
3 20 (33.33%) Service Delivery
4 19 (31.67%) Incident Management
5 17 (28.33%) Windows
6 16 (26.67%) Service Management
7 15 (25.00%) Windows 7
8 14 (23.33%) Active Directory
9 13 (21.67%) Cisco
9 13 (21.67%) MS Excel
10 12 (20.00%) MCP
10 12 (20.00%) CCNA
10 12 (20.00%) Cisco Certification
11 11 (18.33%) Management Information System
11 11 (18.33%) Workflow
11 11 (18.33%) Legal
12 10 (16.67%) Finance
12 10 (16.67%) Microsoft Certification
12 10 (16.67%) A+ Certification
12 10 (16.67%) MCTS
12 10 (16.67%) Line Management
13 9 (15.00%) Analytical Skills
14 8 (13.33%) Problem Management
14 8 (13.33%) Agile Software Development
14 8 (13.33%) Salesforce.com
14 8 (13.33%) CRM
15 7 (11.67%) MS Office
15 7 (11.67%) Mentoring
16 6 (10.00%) Oracle BI EE

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 27 August 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.00%) SharePoint
2 4 (6.67%) Blackberry Enterprise Server
3 2 (3.33%) MS Exchange
3 2 (3.33%) Drupal
3 2 (3.33%) IBM Notes
4 1 (1.67%) Exchange Server 2010
4 1 (1.67%) Exchange Server 2007
Applications
1 13 (21.67%) MS Excel
2 7 (11.67%) MS Office
3 2 (3.33%) MS PowerPoint
Business Applications
1 6 (10.00%) Dynamics CRM
2 2 (3.33%) Academy Housing
2 2 (3.33%) arcHouse
2 2 (3.33%) Orchard Housing
2 2 (3.33%) Aareon QL
2 2 (3.33%) OPENHousing
2 2 (3.33%) MIS ActiveH
2 2 (3.33%) Northgate Housing
3 1 (1.67%) Remedy ITSM
Cloud Services
1 2 (3.33%) Office 365
Communications & Networking
1 2 (3.33%) LAN
1 2 (3.33%) WAN
1 2 (3.33%) Internet
Database & Business Intelligence
1 6 (10.00%) Oracle BI EE
2 5 (8.33%) Crystal Reports
3 2 (3.33%) Data Warehouse
General
1 11 (18.33%) Legal
2 10 (16.67%) Finance
3 6 (10.00%) Retail
4 5 (8.33%) Marketing
5 3 (5.00%) Law
5 3 (5.00%) Advertising
Job Titles
1 42 (70.00%) Service Manager
2 29 (48.33%) Service Desk Manager
3 13 (21.67%) Delivery Manager
3 13 (21.67%) Services Delivery Manager
4 5 (8.33%) Production Manager
5 4 (6.67%) Desktop Support
6 3 (5.00%) Analyst
6 3 (5.00%) Technical Support
6 3 (5.00%) Service Analyst
6 3 (5.00%) 2nd Line Support
6 3 (5.00%) Support Team Leader
6 3 (5.00%) Service Desk Analyst
6 3 (5.00%) Team Leader
6 3 (5.00%) Technical Team Leader
6 3 (5.00%) Technical Support Team Leader
6 3 (5.00%) IT Services Manager
7 2 (3.33%) IT Operations Manager
7 2 (3.33%) Service Desk Engineer
7 2 (3.33%) Support Manager
7 2 (3.33%) Operations Manager
Libraries, Frameworks & Software Standards
1 6 (10.00%) .NET
Miscellaneous
1 11 (18.33%) Management Information System
2 9 (15.00%) Analytical Skills
3 5 (8.33%) EPoS
4 1 (1.67%) Blackberry
Operating Systems
1 17 (28.33%) Windows
2 15 (25.00%) Windows 7
3 6 (10.00%) Mac OS X
4 3 (5.00%) Windows XP
5 2 (3.33%) Windows Vista
Processes & Methodologies
1 41 (68.33%) ITIL
2 20 (33.33%) Service Delivery
3 19 (31.67%) Incident Management
4 16 (26.67%) Service Management
5 11 (18.33%) Workflow
6 10 (16.67%) Line Management
7 8 (13.33%) Problem Management
7 8 (13.33%) Agile Software Development
7 8 (13.33%) CRM
8 7 (11.67%) Mentoring
9 6 (10.00%) Document Management
10 5 (8.33%) Data Analysis
10 5 (8.33%) Asset Management
10 5 (8.33%) PRINCE2
10 5 (8.33%) People Management
10 5 (8.33%) Continuous Improvement
11 4 (6.67%) Portfolio Management
12 3 (5.00%) Coaching
12 3 (5.00%) Strategic Planning
12 3 (5.00%) Performance Management
Programming Languages
1 6 (10.00%) SQL
Qualifications
1 12 (20.00%) MCP
1 12 (20.00%) CCNA
1 12 (20.00%) Cisco Certification
2 10 (16.67%) Microsoft Certification
2 10 (16.67%) A+ Certification
2 10 (16.67%) MCTS
3 4 (6.67%) ITIL Certification
4 2 (3.33%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 31 (51.67%) SLA
2 2 (3.33%) ISO/IEC 27001
2 2 (3.33%) ISO 9001
System Software
1 14 (23.33%) Active Directory
2 2 (3.33%) VMware Infrastructure
2 2 (3.33%) Hyper-V
Vendors
1 20 (33.33%) Microsoft
2 13 (21.67%) Cisco
3 8 (13.33%) Salesforce.com
4 6 (10.00%) Remedy
4 6 (10.00%) Eloqua
4 6 (10.00%) Siebel
5 4 (6.67%) ServiceNow
6 2 (3.33%) Meraki
6 2 (3.33%) Aareon
6 2 (3.33%) Kypera
6 2 (3.33%) VMware
6 2 (3.33%) Northgate
6 2 (3.33%) Civica
6 2 (3.33%) Capita
6 2 (3.33%) Orchard
6 2 (3.33%) Lotus
6 2 (3.33%) Apple
7 1 (1.67%) Citrix
7 1 (1.67%) Interwoven
7 1 (1.67%) Juniper
East London
Venturi
Salary: £40000.00 - £47000.00 per annum + benefits & bonus
Posted: 12 hours ago
London
Burns Sheehan
Salary: £22000.00 - £27000.00 per annum + company benefits
Posted: Yesterday
City of London
Interquest - IQ Public Sector
Salary: £36000 - £39000 per annum + Benefits
Posted: 22 days ago