The first table below looks at the demand for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 601 576 622
Rank change year-on-year
-25 +46
Permanent jobs citing Service Desk Management 28 21 22
As % of all permanent IT jobs located in London 0.059% 0.048% 0.042%
As % of the Processes & Methodologies category 0.071% 0.058% 0.053%
Number of salaries quoted 27 17 20
Average salary £38,500 £40,000 £45,000
Average salary % change year-on-year
-3.75% -11.11%
90% offered a salary of more than £21,600 £23,600 £28,200
10% offered a salary of more than £76,500 £59,000 £62,500
UK excluding London average salary £42,500 £37,500 £41,250
% change year-on-year
+13.33% -9.09%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
39302 36068 41200
As % of all permanent IT jobs located in London 82.59% 81.58% 79.42%
Number of salaries quoted 32636 29824 35689
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £35,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -
Service Desk Management
England

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 22 July 2014.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -10 1 £60,000 +39.53% 1
Wimbledon - 1 £25,000 -
Croydon - 1 £45,000 -
Greenford - 1 £21,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 22 July 2014, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 41 (67.21%) ITIL
2 35 (57.38%) Windows
3 29 (47.54%) Active Directory
4 27 (44.26%) Windows XP
4 27 (44.26%) Service Delivery
4 27 (44.26%) Finance
5 22 (36.07%) Mac OS X
6 21 (34.43%) Service Management
7 20 (32.79%) Advertising
8 18 (29.51%) ServiceNow
9 16 (26.23%) SLA
10 15 (24.59%) Incident Management
11 10 (16.39%) Stakeholder Management
11 10 (16.39%) Problem Management
11 10 (16.39%) Continuous Improvement
12 9 (14.75%) Supplier Management
13 8 (13.11%) Windows 7
13 8 (13.11%) Time Management
13 8 (13.11%) Law
13 8 (13.11%) MS Office
14 7 (11.48%) Microsoft
14 7 (11.48%) Remedy
14 7 (11.48%) ITIL V3
15 6 (9.84%) Blackberry
15 6 (9.84%) Management Information System
15 6 (9.84%) MS Excel
16 5 (8.20%) Legal
16 5 (8.20%) Banking
17 4 (6.56%) Degree
17 4 (6.56%) Project Management

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 22 July 2014, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.28%) Exchange Server 2003
1 2 (3.28%) MS Exchange
1 2 (3.28%) Lotus Domino
2 1 (1.64%) Tomcat
2 1 (1.64%) IBM Notes
2 1 (1.64%) Exchange Server 2010
2 1 (1.64%) Exchange Server 2007
Applications
1 8 (13.11%) MS Office
2 6 (9.84%) MS Excel
Business Applications
1 1 (1.64%) Academy Housing
1 1 (1.64%) arcHouse
Communications & Networking
1 3 (4.92%) WAN
2 1 (1.64%) LAN
2 1 (1.64%) VoIP
2 1 (1.64%) SMTP
2 1 (1.64%) DHCP
2 1 (1.64%) FTP
2 1 (1.64%) SNMP
2 1 (1.64%) TCP/IP
2 1 (1.64%) VPN
2 1 (1.64%) DNS
2 1 (1.64%) Internet
Database & Business Intelligence
1 1 (1.64%) MySQL
1 1 (1.64%) SQL Server
1 1 (1.64%) SQL Server 2008
1 1 (1.64%) SQL Server 2005
General
1 27 (44.26%) Finance
2 20 (32.79%) Advertising
3 8 (13.11%) Law
4 5 (8.20%) Legal
4 5 (8.20%) Banking
5 2 (3.28%) Telecoms
Job Titles
1 16 (26.23%) Service Manager
2 14 (22.95%) Service Desk Manager
3 11 (18.03%) Analyst
4 7 (11.48%) Service Analyst
4 7 (11.48%) Service Desk Team Leader
4 7 (11.48%) Team Leader
5 6 (9.84%) Service Desk Analyst
5 6 (9.84%) Field Engineer
6 4 (6.56%) Support Manager
6 4 (6.56%) 2nd Line Support
6 4 (6.56%) Consultant
7 3 (4.92%) IT Services Manager
7 3 (4.92%) Support Analyst
7 3 (4.92%) Head of Service Delivery
8 2 (3.28%) Pre Sales Consultant
8 2 (3.28%) Help Desk Support
8 2 (3.28%) IT Support
8 2 (3.28%) Managed Services Consultant
8 2 (3.28%) Sales Consultant
8 2 (3.28%) IT Consultant
Libraries, Frameworks & Software Standards
1 1 (1.64%) HTML
1 1 (1.64%) CSS
1 1 (1.64%) SOAP
1 1 (1.64%) XML
1 1 (1.64%) HTML5
1 1 (1.64%) REST
Miscellaneous
1 6 (9.84%) Blackberry
1 6 (9.84%) Management Information System
2 3 (4.92%) Computer Science
3 2 (3.28%) Smartphone
3 2 (3.28%) Video Conferencing
4 1 (1.64%) Enterprise Software
4 1 (1.64%) Statistics
4 1 (1.64%) CMDB
4 1 (1.64%) PDA
Operating Systems
1 35 (57.38%) Windows
2 27 (44.26%) Windows XP
3 22 (36.07%) Mac OS X
4 8 (13.11%) Windows 7
5 2 (3.28%) Windows Server 2008
5 2 (3.28%) Windows Server 2003
6 1 (1.64%) Linux
6 1 (1.64%) Mac OS
Processes & Methodologies
1 41 (67.21%) ITIL
2 27 (44.26%) Service Delivery
3 21 (34.43%) Service Management
4 15 (24.59%) Incident Management
5 10 (16.39%) Stakeholder Management
5 10 (16.39%) Problem Management
5 10 (16.39%) Continuous Improvement
6 9 (14.75%) Supplier Management
7 8 (13.11%) Time Management
8 7 (11.48%) ITIL V3
9 4 (6.56%) Project Management
9 4 (6.56%) CRM
9 4 (6.56%) Infrastructure Management
10 3 (4.92%) PRINCE2
10 3 (4.92%) Performance Management
11 2 (3.28%) TOGAF
11 2 (3.28%) Document Management
11 2 (3.28%) Investment Management
11 2 (3.28%) Mobile Device Management
12 1 (1.64%) Business Intelligence
Programming Languages
1 2 (3.28%) C
2 1 (1.64%) Java
2 1 (1.64%) SQL
Qualifications
1 4 (6.56%) Degree
1 4 (6.56%) ITIL Certification
Quality Assurance & Compliance
1 16 (26.23%) SLA
2 1 (1.64%) QA
System Software
1 29 (47.54%) Active Directory
2 1 (1.64%) Citrix Presentation Server
Systems Management
1 2 (3.28%) Tivoli
Vendors
1 18 (29.51%) ServiceNow
2 7 (11.48%) Microsoft
2 7 (11.48%) Remedy
3 3 (4.92%) Altiris
4 2 (3.28%) VMware
4 2 (3.28%) Kaseya
4 2 (3.28%) Lumension
4 2 (3.28%) Interwoven
4 2 (3.28%) Lotus
4 2 (3.28%) Citrix
4 2 (3.28%) Cisco
5 1 (1.64%) Intel
5 1 (1.64%) Northgate
5 1 (1.64%) Civica
5 1 (1.64%) Capita
5 1 (1.64%) Orchard
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