The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 21 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Desk Management
England / London
Rank 542 622 592
Rank change year-on-year
+80 -30
Permanent jobs citing Service Desk Management 41 27 62
As % of all permanent IT jobs located in London 0.12% 0.066% 0.15%
As % of the Processes & Methodologies category 0.14% 0.074% 0.17%
Number of salaries quoted 25 27 53
Median salary £72,500 £49,000 £40,000
Median salary % change year-on-year
+47.95% +22.50%
UK excluding London median salary £45,000 £45,000 £36,000
% change year-on-year
- +25.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
30031 36261 35884
As % of all permanent IT jobs located in London 89.88% 89.20% 87.01%
Number of salaries quoted 25178 30972 30101
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £39,000 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in London

The demand trend of job ads across the London region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 21 February 2017.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Kingston Upon Thames +17 2 - -
Bromley - 2 - -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 21 February 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 50 (90.91%) ITIL
2 42 (76.36%) Service Delivery
3 37 (67.27%) Finance
4 25 (45.45%) Microsoft
5 21 (38.18%) MS Excel
6 19 (34.55%) SLA
6 19 (34.55%) Project Management
7 18 (32.73%) Problem Management
8 17 (30.91%) MS PowerPoint
8 17 (30.91%) Operations Management
8 17 (30.91%) Portfolio Management
8 17 (30.91%) Line Management
8 17 (30.91%) Legal
9 11 (20.00%) Service Management
9 11 (20.00%) VoIP
10 7 (12.73%) Windows
10 7 (12.73%) Active Directory
11 5 (9.09%) Cloud Computing
12 4 (7.27%) Office 365
12 4 (7.27%) Incident Management
12 4 (7.27%) DNS
12 4 (7.27%) MS Exchange
12 4 (7.27%) DHCP
12 4 (7.27%) SQL Server
12 4 (7.27%) MS Office
12 4 (7.27%) ITSM
13 3 (5.45%) Windows Server
13 3 (5.45%) Identity Access Management
13 3 (5.45%) DevOps
13 3 (5.45%) Contract Management

Service Desk Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.27%) MS Exchange
2 2 (3.64%) Skype for Business
2 2 (3.64%) WordPress
3 1 (1.82%) Exchange Server 2010
3 1 (1.82%) IIS
3 1 (1.82%) SharePoint
Applications
1 21 (38.18%) MS Excel
2 17 (30.91%) MS PowerPoint
3 4 (7.27%) MS Office
Business Applications
1 1 (1.82%) Dynamics CRM
Cloud Services
1 5 (9.09%) Cloud Computing
2 4 (7.27%) Office 365
3 2 (3.64%) G Suite
4 1 (1.82%) Adobe Creative Cloud
4 1 (1.82%) Microsoft Azure
Communications & Networking
1 11 (20.00%) VoIP
2 4 (7.27%) DHCP
2 4 (7.27%) DNS
3 3 (5.45%) Intranet
3 3 (5.45%) TCP/IP
4 1 (1.82%) Firewall
4 1 (1.82%) FTP
4 1 (1.82%) Intrusion Detection
4 1 (1.82%) LAN
4 1 (1.82%) Remote Desktop
4 1 (1.82%) Unified Communications
4 1 (1.82%) VPN
4 1 (1.82%) WAN
Database & Business Intelligence
1 4 (7.27%) SQL Server
2 3 (5.45%) SQL Server Reporting Services
3 1 (1.82%) SQL Server 2008
3 1 (1.82%) SQL Server 2012
General
1 37 (67.27%) Finance
2 17 (30.91%) Legal
3 1 (1.82%) Advertising
3 1 (1.82%) Retail
Job Titles
1 28 (50.91%) Service Manager
2 23 (41.82%) Delivery Manager
2 23 (41.82%) Services Delivery Manager
3 12 (21.82%) Service Desk Manager
4 10 (18.18%) Network Manager
5 8 (14.55%) Infrastructure Manager
5 8 (14.55%) Network Infrastructure Manager
6 4 (7.27%) 1st Line Support
6 4 (7.27%) Analyst
6 4 (7.27%) Head of Delivery
6 4 (7.27%) Head of IT
6 4 (7.27%) Head of Service Delivery
7 3 (5.45%) Support Analyst
7 3 (5.45%) Team Leader
8 2 (3.64%) 1st Line Support Analyst
8 2 (3.64%) 1st Line Technical Support
8 2 (3.64%) 2nd Line Support
8 2 (3.64%) Technical Analyst
8 2 (3.64%) Technical Support
8 2 (3.64%) Technical Support Analyst
Miscellaneous
1 3 (5.45%) Management Information System
2 1 (1.82%) Blackberry
2 1 (1.82%) Data Centre
2 1 (1.82%) Data Protection Act
2 1 (1.82%) NHS
2 1 (1.82%) Replication
2 1 (1.82%) Video Conferencing
Operating Systems
1 7 (12.73%) Windows
2 3 (5.45%) Windows 7
2 3 (5.45%) Windows Server
2 3 (5.45%) Windows Server 2008
3 2 (3.64%) Windows Vista
4 1 (1.82%) Windows 10
4 1 (1.82%) Windows Server 2012
Processes & Methodologies
1 50 (90.91%) ITIL
2 42 (76.36%) Service Delivery
3 19 (34.55%) Project Management
4 18 (32.73%) Problem Management
5 17 (30.91%) Line Management
5 17 (30.91%) Operations Management
5 17 (30.91%) Portfolio Management
6 11 (20.00%) Service Management
7 4 (7.27%) Incident Management
7 4 (7.27%) ITSM
8 3 (5.45%) Change Management
8 3 (5.45%) Continuous Improvement
8 3 (5.45%) Contract Management
8 3 (5.45%) CRM
8 3 (5.45%) DevOps
8 3 (5.45%) Identity Access Management
8 3 (5.45%) Matrix Management
8 3 (5.45%) Stakeholder Engagement
9 2 (3.64%) Matrix Organization
9 2 (3.64%) Mobile Device Management
Programming Languages
1 2 (3.64%) SQL
Qualifications
1 2 (3.64%) Degree
1 2 (3.64%) Microsoft Certification
2 1 (1.82%) ITIL Certification
2 1 (1.82%) MCITP
2 1 (1.82%) MCP
Quality Assurance & Compliance
1 19 (34.55%) SLA
System Software
1 7 (12.73%) Active Directory
2 3 (5.45%) VMware Infrastructure
3 1 (1.82%) Hyper-V
3 1 (1.82%) vSphere
3 1 (1.82%) XenApp
Systems Management
1 1 (1.82%) SCCM
1 1 (1.82%) WSUS
Vendors
1 25 (45.45%) Microsoft
2 3 (5.45%) HP
2 3 (5.45%) VMware
3 2 (3.64%) Avaya
3 2 (3.64%) Canon
3 2 (3.64%) Citrix
3 2 (3.64%) Google
3 2 (3.64%) LANDesk
3 2 (3.64%) SolarWinds
4 1 (1.82%) Adobe
4 1 (1.82%) Cisco
4 1 (1.82%) GFI Software
4 1 (1.82%) Polycom
South West London
Investors in People
Salary: From £40,000 to £54,000 per annum + london weighting allowance
Posted: 24 days ago