The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 592 627 593
Rank change year-on-year
+35 -34
Permanent jobs citing Service Desk Management 21 31 28
As % of all permanent IT jobs located in London 0.048% 0.064% 0.064%
As % of the Processes & Methodologies category 0.057% 0.076% 0.077%
Number of salaries quoted 17 28 22
Average salary £37,500 £41,000 £45,500
Average salary % change year-on-year
-8.53% -9.89%
90% offered a salary of more than £22,000 £22,000 £23,100
10% offered a salary of more than £60,000 £60,000 £65,000
UK excluding London average salary £30,000 £45,000 £37,500
% change year-on-year
-33.33% +20.00%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
36924 40808 36557
As % of all permanent IT jobs located in London 85.00% 83.87% 83.07%
Number of salaries quoted 30899 33851 30418
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £36,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 22 May 2015.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +43 5 £60,000 -
Greenford - 1 £27,000 - 1
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 73 (86.90%) ITIL
2 40 (47.62%) MS Excel
3 37 (44.05%) Windows
3 37 (44.05%) Service Management
4 33 (39.29%) Service Delivery
5 27 (32.14%) Active Directory
6 25 (29.76%) SLA
7 24 (28.57%) Finance
8 20 (23.81%) Mac OS X
9 19 (22.62%) ServiceNow
10 18 (21.43%) MS Office
11 17 (20.24%) Line Management
12 16 (19.05%) Law
12 16 (19.05%) Windows 7
13 15 (17.86%) Windows XP
13 15 (17.86%) ITIL V3
14 13 (15.48%) Analytical Skills
15 12 (14.29%) Microsoft
15 12 (14.29%) Change Management
16 11 (13.10%) Matrix Management
16 11 (13.10%) Data Analysis
17 10 (11.90%) Advertising
17 10 (11.90%) Equities
17 10 (11.90%) IVR
17 10 (11.90%) CCNA
17 10 (11.90%) Cisco
17 10 (11.90%) Cisco Certification
17 10 (11.90%) MS Visio
17 10 (11.90%) Portfolio Management
17 10 (11.90%) Mentoring

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (7.14%) IBM Notes
2 4 (4.76%) MS Exchange
3 3 (3.57%) Exchange Server 2007
4 2 (2.38%) Drupal
Applications
1 40 (47.62%) MS Excel
2 18 (21.43%) MS Office
3 10 (11.90%) MS Visio
4 5 (5.95%) MS PowerPoint
5 2 (2.38%) MS Project
6 1 (1.19%) Adobe Creative Suite
Business Applications
1 1 (1.19%) Remedy ITSM
1 1 (1.19%) Academy Housing
1 1 (1.19%) arcHouse
1 1 (1.19%) Summit
1 1 (1.19%) MetaTrader
1 1 (1.19%) Orchard Housing
1 1 (1.19%) Aareon QL
1 1 (1.19%) OPENHousing
1 1 (1.19%) MIS ActiveH
1 1 (1.19%) Northgate Housing
Cloud Services
1 2 (2.38%) Office 365
2 1 (1.19%) Cloud Computing
Communications & Networking
1 8 (9.52%) Firewall
2 5 (5.95%) Internet
3 2 (2.38%) VPN
4 1 (1.19%) LAN
4 1 (1.19%) WAN
4 1 (1.19%) SAN
Database & Business Intelligence
1 1 (1.19%) Data Warehouse
General
1 24 (28.57%) Finance
2 16 (19.05%) Law
3 10 (11.90%) Advertising
4 8 (9.52%) Banking
4 8 (9.52%) Telecoms
4 8 (9.52%) Investment Banking
5 6 (7.14%) Legal
6 4 (4.76%) Financial Institution
7 3 (3.57%) Retail
8 2 (2.38%) Front Office
9 1 (1.19%) Back Office
9 1 (1.19%) Local Government
Job Titles
1 45 (53.57%) Service Manager
2 18 (21.43%) Service Desk Manager
3 17 (20.24%) Delivery Manager
3 17 (20.24%) Services Delivery Manager
4 10 (11.90%) Service Desk Analyst
4 10 (11.90%) Transition Manager
4 10 (11.90%) Service Analyst
4 10 (11.90%) Analyst
4 10 (11.90%) Service Transition Manager
5 7 (8.33%) Support Manager
6 6 (7.14%) Team Leader
6 6 (7.14%) Service Support Manager
6 6 (7.14%) Cisco Support
6 6 (7.14%) Service Desk Team Leader
6 6 (7.14%) Systems Engineer
6 6 (7.14%) Systems Support
6 6 (7.14%) Technical Support
7 5 (5.95%) Help Desk Manager
7 5 (5.95%) 1st Line Support
8 3 (3.57%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 2 (2.38%) XML
Miscellaneous
1 13 (15.48%) Analytical Skills
2 10 (11.90%) Equities
2 10 (11.90%) IVR
3 8 (9.52%) Foreign Exchange (FX)
3 8 (9.52%) Hedge funds
4 6 (7.14%) Management Information System
5 3 (3.57%) Blackberry
6 2 (2.38%) Derivative
6 2 (2.38%) Statistics
Operating Systems
1 37 (44.05%) Windows
2 20 (23.81%) Mac OS X
3 16 (19.05%) Windows 7
4 15 (17.86%) Windows XP
5 8 (9.52%) Windows Vista
Processes & Methodologies
1 73 (86.90%) ITIL
2 37 (44.05%) Service Management
3 33 (39.29%) Service Delivery
4 17 (20.24%) Line Management
5 15 (17.86%) ITIL V3
6 12 (14.29%) Change Management
7 11 (13.10%) Matrix Management
7 11 (13.10%) Data Analysis
8 10 (11.90%) Portfolio Management
8 10 (11.90%) Mentoring
9 9 (10.71%) Continuous Improvement
9 9 (10.71%) CRM
10 8 (9.52%) Incident Management
10 8 (9.52%) Root Cause Analysis
10 8 (9.52%) Low Latency
10 8 (9.52%) Ultra-Low Latency
11 6 (7.14%) Performance Management
11 6 (7.14%) Project Management
11 6 (7.14%) Coaching
12 5 (5.95%) People Management
Programming Languages
1 2 (2.38%) SQL
1 2 (2.38%) VBA
2 1 (1.19%) VB
2 1 (1.19%) Python
2 1 (1.19%) C#
Qualifications
1 10 (11.90%) CCNA
1 10 (11.90%) Cisco Certification
2 5 (5.95%) Degree
3 3 (3.57%) ITIL Certification
4 2 (2.38%) MCP
5 1 (1.19%) Microsoft Certification
5 1 (1.19%) A+ Certification
5 1 (1.19%) PRINCE2 Practitioner
5 1 (1.19%) MCTS
Quality Assurance & Compliance
1 25 (29.76%) SLA
2 2 (2.38%) EMIR
2 2 (2.38%) ISO/IEC 27001
2 2 (2.38%) MiFID
System Software
1 27 (32.14%) Active Directory
Systems Management
1 3 (3.57%) ITRS Geneos
2 1 (1.19%) Casper Suite
Vendors
1 19 (22.62%) ServiceNow
2 12 (14.29%) Microsoft
3 10 (11.90%) Cisco
4 9 (10.71%) Apple
5 6 (7.14%) Lotus
5 6 (7.14%) Juniper
6 3 (3.57%) Citrix
6 3 (3.57%) Interwoven
7 2 (2.38%) SolarWinds
7 2 (2.38%) Salesforce.com
8 1 (1.19%) Misys
8 1 (1.19%) Adobe
8 1 (1.19%) Calypso
8 1 (1.19%) Fidessa
8 1 (1.19%) SunGard
8 1 (1.19%) Remedy
8 1 (1.19%) Novell
8 1 (1.19%) LANDesk
8 1 (1.19%) Altiris
8 1 (1.19%) Northgate
Greenford
Hays IT - Uk Posting account
Salary: £27000.00 per annum + CIRCA
Posted: 16 days ago