The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 24 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 612 651 657
Rank change year-on-year
+39 +6
Permanent jobs citing Service Desk Management 22 24 27
As % of all permanent IT jobs located in London 0.056% 0.054% 0.057%
As % of the Processes & Methodologies category 0.062% 0.061% 0.065%
Number of salaries quoted 13 19 26
Median salary £55,000 £42,500 £34,250
Median salary % change year-on-year
+29.41% +24.08%
90% offered a salary of more than £26,600 £35,000 £21,500
10% offered a salary of more than £59,200 £70,000 £78,750
UK excluding London median salary £40,000 £32,500 £42,500
% change year-on-year
+23.07% -23.52%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
35305 39099 41595
As % of all permanent IT jobs located in London 89.50% 87.89% 87.33%
Number of salaries quoted 30570 32801 34541
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £82,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in London

The demand trend of job ads across the London region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 24 July 2016.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Kingston Upon Thames - 2 £22,000 -
Sidcup - 2 £50,000 -
City of London +57 1 £45,000 +5.88%
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 24 July 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 34 (79.07%) ITIL
2 21 (48.84%) Service Delivery
3 18 (41.86%) Service Management
4 17 (39.53%) SLA
5 16 (37.21%) Change Management
6 15 (34.88%) Incident Management
7 14 (32.56%) Line Management
7 14 (32.56%) Finance
7 14 (32.56%) MS Excel
8 11 (25.58%) Windows
8 11 (25.58%) Performance Management
9 10 (23.26%) Legal
10 9 (20.93%) Microsoft
10 9 (20.93%) Active Directory
10 9 (20.93%) ITIL V3
10 9 (20.93%) Portfolio Management
11 7 (16.28%) Mentoring
11 7 (16.28%) Problem Management
11 7 (16.28%) ITIL Certification
12 6 (13.95%) Project Management
12 6 (13.95%) Windows 7
13 5 (11.63%) Stakeholder Management
13 5 (11.63%) ITSM
13 5 (11.63%) PRINCE2
14 4 (9.30%) MS Office
14 4 (9.30%) Linux
14 4 (9.30%) Citrix
14 4 (9.30%) Management Information System
14 4 (9.30%) Microsoft Azure
14 4 (9.30%) Amazon AWS

Service Desk Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) Exchange Server 2007
1 3 (6.98%) MS Exchange
Applications
1 14 (32.56%) MS Excel
2 4 (9.30%) MS Office
Cloud Services
1 4 (9.30%) Amazon AWS
1 4 (9.30%) Microsoft Azure
1 4 (9.30%) Office 365
2 2 (4.65%) IaaS
3 1 (2.33%) PaaS
3 1 (2.33%) SaaS
Communications & Networking
1 3 (6.98%) DNS
2 2 (4.65%) Broadband
2 2 (4.65%) DHCP
2 2 (4.65%) Network Security
2 2 (4.65%) TCP/IP
2 2 (4.65%) VoIP
2 2 (4.65%) Wireless
3 1 (2.33%) Firewall
3 1 (2.33%) LAN
3 1 (2.33%) WAN
Development Applications
1 1 (2.33%) JIRA
General
1 14 (32.56%) Finance
2 10 (23.26%) Legal
3 3 (6.98%) Retail
4 1 (2.33%) Marketing
Job Titles
1 29 (67.44%) Service Manager
2 15 (34.88%) Service Desk Manager
3 13 (30.23%) Delivery Manager
3 13 (30.23%) Services Delivery Manager
4 6 (13.95%) IT Manager
4 6 (13.95%) Service Support Manager
4 6 (13.95%) Support Manager
5 5 (11.63%) Analyst
5 5 (11.63%) IT Services Manager
5 5 (11.63%) IT Support
6 4 (9.30%) IT Support Manager
6 4 (9.30%) Service Management Manager
6 4 (9.30%) Technical Manager
6 4 (9.30%) Technical Services Manager
6 4 (9.30%) Technical Support
6 4 (9.30%) Technical Support Manager
7 3 (6.98%) Incident Manager
7 3 (6.98%) Service Analyst
7 3 (6.98%) Service Desk Analyst
7 3 (6.98%) Service Desk Technician
Miscellaneous
1 4 (9.30%) Management Information System
2 2 (4.65%) Computer Science
3 1 (2.33%) Client/Server
3 1 (2.33%) Fintech
3 1 (2.33%) Hybrid Cloud
3 1 (2.33%) Performance Metrics
Operating Systems
1 11 (25.58%) Windows
2 6 (13.95%) Windows 7
3 4 (9.30%) Linux
3 4 (9.30%) Windows Server
4 3 (6.98%) Windows Server 2008
5 2 (4.65%) Windows 10
5 2 (4.65%) Windows Server 2003
5 2 (4.65%) Windows Server 2012
6 1 (2.33%) Mac OS X Server
6 1 (2.33%) Windows XP
Processes & Methodologies
1 34 (79.07%) ITIL
2 21 (48.84%) Service Delivery
3 18 (41.86%) Service Management
4 16 (37.21%) Change Management
5 15 (34.88%) Incident Management
6 14 (32.56%) Line Management
7 11 (25.58%) Performance Management
8 9 (20.93%) ITIL V3
8 9 (20.93%) Portfolio Management
9 7 (16.28%) Mentoring
9 7 (16.28%) Problem Management
10 6 (13.95%) Project Management
11 5 (11.63%) ITSM
11 5 (11.63%) PRINCE2
11 5 (11.63%) Stakeholder Management
12 4 (9.30%) Coaching
12 4 (9.30%) Continuous Improvement
13 3 (6.98%) High Availability
13 3 (6.98%) Workflow
13 3 (6.98%) Workflow Management
Programming Languages
1 2 (4.65%) SQL
Qualifications
1 7 (16.28%) ITIL Certification
2 1 (2.33%) Degree
Quality Assurance & Compliance
1 17 (39.53%) SLA
2 2 (4.65%) PCI DSS
System Software
1 9 (20.93%) Active Directory
2 2 (4.65%) Hyper-V
2 2 (4.65%) VMware Infrastructure
Systems Management
1 1 (2.33%) AirWatch
Vendors
1 9 (20.93%) Microsoft
2 4 (9.30%) Citrix
3 2 (4.65%) VMware
4 1 (2.33%) Apple
4 1 (2.33%) Google
4 1 (2.33%) Remedy
4 1 (2.33%) Spiceworks
London
Plan-net
Salary: Market rate
Posted: 2 days ago