The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 606 629 595
Rank change year-on-year
+23 -34
Permanent jobs citing Service Desk Management 19 31 24
As % of all permanent IT jobs located in London 0.043% 0.064% 0.054%
As % of the Processes & Methodologies category 0.050% 0.075% 0.064%
Number of salaries quoted 13 31 19
Average salary £42,500 £38,500 £28,000
Average salary % change year-on-year
+10.38% +37.50%
90% offered a salary of more than £28,600 £22,000 £23,800
10% offered a salary of more than £52,000 £60,000 £62,200
UK excluding London average salary £30,000 £43,750 £37,500
% change year-on-year
-31.42% +16.66%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37708 41365 37406
As % of all permanent IT jobs located in London 85.45% 84.78% 83.89%
Number of salaries quoted 31658 34388 31121
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £36,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 7 July 2015.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +50 6 £41,250 -31.25%
Greenford - 1 £27,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 7 July 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 63 (91.30%) ITIL
2 36 (52.17%) Windows
3 29 (42.03%) MS Excel
4 27 (39.13%) Active Directory
4 27 (39.13%) Service Delivery
5 26 (37.68%) Service Management
5 26 (37.68%) SLA
6 19 (27.54%) Windows 7
7 18 (26.09%) Finance
8 17 (24.64%) Mac OS X
9 16 (23.19%) Microsoft
9 16 (23.19%) Line Management
10 15 (21.74%) MS Office
11 12 (17.39%) Incident Management
11 12 (17.39%) ServiceNow
11 12 (17.39%) Windows XP
12 11 (15.94%) Law
12 11 (15.94%) Analytical Skills
13 10 (14.49%) ITIL V3
14 9 (13.04%) Continuous Improvement
14 9 (13.04%) Mentoring
14 9 (13.04%) Legal
14 9 (13.04%) Change Management
15 8 (11.59%) Advertising
15 8 (11.59%) Management Information System
15 8 (11.59%) Apple
15 8 (11.59%) CCNA
15 8 (11.59%) Cisco Certification
15 8 (11.59%) Portfolio Management
15 8 (11.59%) Problem Management

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 7 July 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (8.70%) IBM Notes
2 4 (5.80%) MS Exchange
3 3 (4.35%) Blackberry Enterprise Server
3 3 (4.35%) Exchange Server 2007
4 2 (2.90%) Drupal
Applications
1 29 (42.03%) MS Excel
2 15 (21.74%) MS Office
3 5 (7.25%) MS PowerPoint
4 4 (5.80%) MS Visio
5 1 (1.45%) MS Project
5 1 (1.45%) Adobe Creative Suite
Business Applications
1 2 (2.90%) Academy Housing
1 2 (2.90%) arcHouse
1 2 (2.90%) Orchard Housing
1 2 (2.90%) Aareon QL
1 2 (2.90%) OPENHousing
1 2 (2.90%) MIS ActiveH
1 2 (2.90%) Northgate Housing
2 1 (1.45%) Remedy ITSM
2 1 (1.45%) MetaTrader
2 1 (1.45%) Summit
Cloud Services
1 2 (2.90%) Office 365
Communications & Networking
1 5 (7.25%) Internet
2 3 (4.35%) Firewall
3 2 (2.90%) LAN
3 2 (2.90%) WAN
4 1 (1.45%) VPN
Database & Business Intelligence
1 2 (2.90%) Data Warehouse
General
1 18 (26.09%) Finance
2 11 (15.94%) Law
3 9 (13.04%) Legal
4 8 (11.59%) Advertising
5 6 (8.70%) Retail
6 3 (4.35%) Investment Banking
6 3 (4.35%) Banking
6 3 (4.35%) Telecoms
7 2 (2.90%) Front Office
8 1 (1.45%) Back Office
Job Titles
1 40 (57.97%) Service Manager
2 22 (31.88%) Service Desk Manager
3 13 (18.84%) Delivery Manager
3 13 (18.84%) Services Delivery Manager
4 6 (8.70%) Service Desk Analyst
4 6 (8.70%) Analyst
4 6 (8.70%) Service Analyst
5 5 (7.25%) Team Leader
5 5 (7.25%) Support Manager
5 5 (7.25%) Service Desk Team Leader
5 5 (7.25%) Transition Manager
5 5 (7.25%) Service Support Manager
5 5 (7.25%) Service Transition Manager
6 4 (5.80%) Help Desk Manager
6 4 (5.80%) Desktop Support
7 3 (4.35%) Service Desk Engineer
7 3 (4.35%) Service Desk Technician
7 3 (4.35%) IT Services Manager
8 2 (2.90%) IT Operations Manager
8 2 (2.90%) Field Service Engineer
Libraries, Frameworks & Software Standards
1 1 (1.45%) XML
Miscellaneous
1 11 (15.94%) Analytical Skills
2 8 (11.59%) Management Information System
3 5 (7.25%) IVR
4 4 (5.80%) Equities
5 3 (4.35%) Foreign Exchange (FX)
5 3 (4.35%) EPoS
5 3 (4.35%) Blackberry
5 3 (4.35%) Hedge funds
5 3 (4.35%) Data Centre
6 2 (2.90%) Statistics
7 1 (1.45%) Derivative
Operating Systems
1 36 (52.17%) Windows
2 19 (27.54%) Windows 7
3 17 (24.64%) Mac OS X
4 12 (17.39%) Windows XP
5 7 (10.14%) Windows Vista
Processes & Methodologies
1 63 (91.30%) ITIL
2 27 (39.13%) Service Delivery
3 26 (37.68%) Service Management
4 16 (23.19%) Line Management
5 12 (17.39%) Incident Management
6 10 (14.49%) ITIL V3
7 9 (13.04%) Continuous Improvement
7 9 (13.04%) Mentoring
7 9 (13.04%) Change Management
8 8 (11.59%) Portfolio Management
8 8 (11.59%) Problem Management
9 7 (10.14%) Matrix Management
10 6 (8.70%) Data Analysis
10 6 (8.70%) Coaching
10 6 (8.70%) Project Management
10 6 (8.70%) Workflow
10 6 (8.70%) Performance Management
11 5 (7.25%) Document Management
11 5 (7.25%) CRM
11 5 (7.25%) People Management
Programming Languages
1 1 (1.45%) SQL
1 1 (1.45%) VBA
Qualifications
1 8 (11.59%) CCNA
1 8 (11.59%) Cisco Certification
2 5 (7.25%) MCP
3 3 (4.35%) Microsoft Certification
3 3 (4.35%) A+ Certification
3 3 (4.35%) ITIL Certification
3 3 (4.35%) MCTS
3 3 (4.35%) Degree
4 2 (2.90%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 26 (37.68%) SLA
2 2 (2.90%) ISO/IEC 27001
2 2 (2.90%) ISO 9001
3 1 (1.45%) MiFID
3 1 (1.45%) EMIR
System Software
1 27 (39.13%) Active Directory
Systems Management
1 1 (1.45%) Casper Suite
Vendors
1 16 (23.19%) Microsoft
2 12 (17.39%) ServiceNow
3 8 (11.59%) Apple
4 6 (8.70%) Lotus
5 4 (5.80%) Remedy
6 3 (4.35%) Cisco
6 3 (4.35%) Citrix
6 3 (4.35%) Interwoven
7 2 (2.90%) Salesforce.com
7 2 (2.90%) Northgate
7 2 (2.90%) Civica
7 2 (2.90%) Capita
7 2 (2.90%) Orchard
7 2 (2.90%) Aareon
7 2 (2.90%) Kypera
8 1 (1.45%) Altiris
8 1 (1.45%) Novell
8 1 (1.45%) Adobe
8 1 (1.45%) Misys
8 1 (1.45%) Calypso
Slough, Maidenhead, Egham, Hayes, Berkshire,...
XIST4 IT LIMITED
Salary: £35-40,000 + Car + Great Bens
Posted: 15 days ago