The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 618 639 665
Rank change year-on-year
+21 +26
Permanent jobs citing Service Desk Management 18 19 31
As % of all permanent IT jobs located in London 0.045% 0.042% 0.063%
As % of the Processes & Methodologies category 0.050% 0.048% 0.072%
Number of salaries quoted 12 13 30
Median salary £50,000 £42,500 £36,750
Median salary % change year-on-year
+17.64% +15.64%
90% offered a salary of more than £22,800 £23,000 £22,000
10% offered a salary of more than £64,000 £52,000 £60,000
UK excluding London median salary £40,750 £30,000 £45,000
% change year-on-year
+35.83% -33.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
35773 39380 43202
As % of all permanent IT jobs located in London 89.65% 87.75% 87.38%
Number of salaries quoted 30996 33063 35876
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £82,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in London

The demand trend of job ads across the London region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 29 June 2016.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +56 2 £55,000 +33.33% 1
Kingston Upon Thames - 2 £22,000 -
Sidcup - 2 £50,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 29 June 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 34 (75.56%) ITIL
2 20 (44.44%) SLA
3 19 (42.22%) Service Delivery
3 19 (42.22%) Change Management
4 16 (35.56%) Finance
4 16 (35.56%) Line Management
5 15 (33.33%) Incident Management
6 13 (28.89%) Service Management
7 12 (26.67%) MS Excel
7 12 (26.67%) Performance Management
8 11 (24.44%) Windows
9 9 (20.00%) Problem Management
9 9 (20.00%) ITIL V3
9 9 (20.00%) Active Directory
9 9 (20.00%) ITIL Certification
9 9 (20.00%) Legal
10 8 (17.78%) Management Information System
10 8 (17.78%) Microsoft
11 7 (15.56%) Windows 7
11 7 (15.56%) Mentoring
12 6 (13.33%) Portfolio Management
12 6 (13.33%) ITSM
13 5 (11.11%) Citrix
13 5 (11.11%) Continuous Improvement
13 5 (11.11%) Windows Server
14 4 (8.89%) Analytical Skills
14 4 (8.89%) Windows Server 2008
14 4 (8.89%) DNS
14 4 (8.89%) Configuration Management
14 4 (8.89%) Linux

Service Desk Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.67%) Exchange Server 2007
1 3 (6.67%) MS Exchange
2 1 (2.22%) Blackberry Enterprise Server
Applications
1 12 (26.67%) MS Excel
2 4 (8.89%) MS Office
Cloud Services
1 3 (6.67%) Microsoft Azure
1 3 (6.67%) Office 365
2 2 (4.44%) Amazon AWS
2 2 (4.44%) PaaS
3 1 (2.22%) IaaS
3 1 (2.22%) SaaS
Communications & Networking
1 4 (8.89%) DNS
2 3 (6.67%) Broadband
2 3 (6.67%) DHCP
2 3 (6.67%) Intranet
2 3 (6.67%) TCP/IP
3 2 (4.44%) Firewall
3 2 (4.44%) LAN
3 2 (4.44%) Network Security
3 2 (4.44%) VoIP
3 2 (4.44%) WAN
3 2 (4.44%) Wireless
4 1 (2.22%) Internet
4 1 (2.22%) Wi-Fi
Database & Business Intelligence
1 1 (2.22%) Crystal Reports
1 1 (2.22%) SQL Server
Development Applications
1 1 (2.22%) JIRA
General
1 16 (35.56%) Finance
2 9 (20.00%) Legal
3 3 (6.67%) Retail
4 2 (4.44%) Banking
5 1 (2.22%) Marketing
5 1 (2.22%) Publishing
Job Titles
1 31 (68.89%) Service Manager
2 22 (48.89%) Service Desk Manager
3 10 (22.22%) Delivery Manager
3 10 (22.22%) Services Delivery Manager
4 6 (13.33%) Analyst
4 6 (13.33%) Service Support Manager
4 6 (13.33%) Support Manager
5 4 (8.89%) IT Manager
5 4 (8.89%) Service Analyst
5 4 (8.89%) Service Desk Analyst
5 4 (8.89%) Service Desk Support
5 4 (8.89%) Service Desk Team Leader
5 4 (8.89%) Service Management Manager
5 4 (8.89%) Team Leader
6 3 (6.67%) Help Desk Officer
6 3 (6.67%) Help Desk Support
6 3 (6.67%) Incident and Problem Manager
6 3 (6.67%) Service Desk Officer
6 3 (6.67%) Support Officer
6 3 (6.67%) Technical Support
Miscellaneous
1 8 (17.78%) Management Information System
2 4 (8.89%) Analytical Skills
3 3 (6.67%) CMDB
4 2 (4.44%) Computer Science
5 1 (2.22%) Client/Server
5 1 (2.22%) Fintech
5 1 (2.22%) Hybrid Cloud
5 1 (2.22%) Statistics
Operating Systems
1 11 (24.44%) Windows
2 7 (15.56%) Windows 7
3 5 (11.11%) Windows Server
4 4 (8.89%) Linux
4 4 (8.89%) Windows Server 2008
5 3 (6.67%) Windows 10
5 3 (6.67%) Windows Server 2003
5 3 (6.67%) Windows Server 2012
6 1 (2.22%) Mac OS X Server
6 1 (2.22%) Windows XP
Processes & Methodologies
1 34 (75.56%) ITIL
2 19 (42.22%) Change Management
2 19 (42.22%) Service Delivery
3 16 (35.56%) Line Management
4 15 (33.33%) Incident Management
5 13 (28.89%) Service Management
6 12 (26.67%) Performance Management
7 9 (20.00%) ITIL V3
7 9 (20.00%) Problem Management
8 7 (15.56%) Mentoring
9 6 (13.33%) ITSM
9 6 (13.33%) Portfolio Management
10 5 (11.11%) Continuous Improvement
11 4 (8.89%) Configuration Management
11 4 (8.89%) Stakeholder Management
12 3 (6.67%) Change Control
12 3 (6.67%) Coaching
12 3 (6.67%) Project Management
12 3 (6.67%) Trend Analysis
12 3 (6.67%) Workflow
Programming Languages
1 2 (4.44%) SQL
Qualifications
1 9 (20.00%) ITIL Certification
2 1 (2.22%) MOS
Quality Assurance & Compliance
1 20 (44.44%) SLA
System Software
1 9 (20.00%) Active Directory
2 3 (6.67%) Hyper-V
3 1 (2.22%) XenDesktop
Systems Management
1 1 (2.22%) AirWatch
Vendors
1 8 (17.78%) Microsoft
2 5 (11.11%) Citrix
3 1 (2.22%) Apple
3 1 (2.22%) Google
3 1 (2.22%) iManage
3 1 (2.22%) MobileIron
3 1 (2.22%) Remedy
3 1 (2.22%) Spiceworks
3 1 (2.22%) VMware
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 4 days ago
London
Plan-net
Salary: Market rate
Posted: 5 days ago
London
Venturi
Salary: £50000.00 - £62000.00 per annum + Benefits
Posted: 3 days ago