The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 617 592 636
Rank change year-on-year
-25 +44
Permanent jobs citing Service Desk Management 28 61 17
As % of all permanent IT jobs located in London 0.068% 0.15% 0.039%
As % of the Processes & Methodologies category 0.078% 0.17% 0.045%
Number of salaries quoted 27 52 16
Average salary £49,000 £40,000 £40,750
Average salary % change year-on-year
+22.50% -1.84%
90% offered a salary of more than £38,000 £22,050 £22,000
10% offered a salary of more than £59,000 £50,000 £81,250
UK excluding London average salary £45,000 £39,500 £37,500
% change year-on-year
+13.92% +5.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
35920 35617 37447
As % of all permanent IT jobs located in London 87.84% 85.70% 86.54%
Number of salaries quoted 30668 29923 30305
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £80,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 12 February 2016.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +50 5 £55,000 +57.14% 1
Sidcup - 4 £49,000 - 1
Wembley - 4 £40,000 -
Kingston Upon Thames -9 1 £22,500 -
Westminster - 1 £120,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 12 February 2016, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 39 (70.91%) ITIL
2 32 (58.18%) SLA
3 21 (38.18%) Microsoft
3 21 (38.18%) Service Delivery
4 18 (32.73%) Finance
5 17 (30.91%) Incident Management
6 15 (27.27%) Windows
6 15 (27.27%) Line Management
7 14 (25.45%) Service Management
8 13 (23.64%) Change Management
9 10 (18.18%) MS Excel
9 10 (18.18%) Active Directory
9 10 (18.18%) PRINCE2
10 9 (16.36%) Management Information System
10 9 (16.36%) Mentoring
10 9 (16.36%) Problem Management
11 8 (14.55%) Windows 7
11 8 (14.55%) Analytical Skills
11 8 (14.55%) Windows Server
11 8 (14.55%) Retail
11 8 (14.55%) Cisco
12 7 (12.73%) CRM
12 7 (12.73%) Legal
12 7 (12.73%) Continuous Improvement
12 7 (12.73%) Windows Server 2012
12 7 (12.73%) Windows Server 2008
13 6 (10.91%) Performance Management
13 6 (10.91%) People Management
13 6 (10.91%) VMware
13 6 (10.91%) Asset Management

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 12 February 2016, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.91%) MS Exchange
2 5 (9.09%) Exchange Server 2007
3 2 (3.64%) SharePoint
4 1 (1.82%) Blackberry Enterprise Server
4 1 (1.82%) Exchange Server 2010
Applications
1 10 (18.18%) MS Excel
2 3 (5.45%) MS Office
Business Applications
1 1 (1.82%) Dynamics NAV
1 1 (1.82%) Remedy ITSM
Cloud Services
1 3 (5.45%) Office 365
2 1 (1.82%) IaaS
2 1 (1.82%) Microsoft Azure
2 1 (1.82%) PaaS
2 1 (1.82%) SuccessFactors
Communications & Networking
1 4 (7.27%) Intranet
2 3 (5.45%) Broadband
2 3 (5.45%) DHCP
2 3 (5.45%) DNS
2 3 (5.45%) TCP/IP
3 1 (1.82%) ADSL
3 1 (1.82%) Firewall
3 1 (1.82%) Internet
3 1 (1.82%) LAN
3 1 (1.82%) Remote Desktop
3 1 (1.82%) WAN
3 1 (1.82%) Wi-Fi
Database & Business Intelligence
1 2 (3.64%) Hadoop
1 2 (3.64%) PostgreSQL
1 2 (3.64%) SQL Server
2 1 (1.82%) Crystal Reports
2 1 (1.82%) SAP HANA
2 1 (1.82%) SQL Server 2005
2 1 (1.82%) SQL Server 2008
2 1 (1.82%) SQL Server Integration Services
2 1 (1.82%) SQL Server Reporting Services
Development Applications
1 2 (3.64%) JIRA
General
1 18 (32.73%) Finance
2 8 (14.55%) Retail
3 7 (12.73%) Legal
4 3 (5.45%) Banking
5 2 (3.64%) Financial Institution
6 1 (1.82%) Investment Banking
6 1 (1.82%) Publishing
Job Titles
1 33 (60.00%) Service Manager
2 28 (50.91%) Service Desk Manager
3 10 (18.18%) Support Manager
4 7 (12.73%) Applications Support
4 7 (12.73%) IT Manager
4 7 (12.73%) Technical Manager
4 7 (12.73%) Technical Services Manager
5 6 (10.91%) Service Support Manager
6 5 (9.09%) Analyst
6 5 (9.09%) IT Services Manager
6 5 (9.09%) Team Leader
7 4 (7.27%) Applications Manager
7 4 (7.27%) Applications Support Manager
7 4 (7.27%) IT Technical Manager
7 4 (7.27%) Service Desk Team Leader
7 4 (7.27%) Support Team Leader
7 4 (7.27%) Technical Leader
7 4 (7.27%) Technical Support
7 4 (7.27%) Technical Support Team Leader
7 4 (7.27%) Technical Team Leader
Libraries, Frameworks & Software Standards
1 1 (1.82%) XML
Miscellaneous
1 9 (16.36%) Management Information System
2 8 (14.55%) Analytical Skills
3 4 (7.27%) CMDB
4 2 (3.64%) Computer Science
4 2 (3.64%) Statistics
5 1 (1.82%) Blackberry
5 1 (1.82%) e-Learning
5 1 (1.82%) EPoS
5 1 (1.82%) Equities
5 1 (1.82%) Fixed Income
5 1 (1.82%) Hedge funds
Operating Systems
1 15 (27.27%) Windows
2 8 (14.55%) Windows 7
2 8 (14.55%) Windows Server
3 7 (12.73%) Windows Server 2008
3 7 (12.73%) Windows Server 2012
4 3 (5.45%) Windows 10
4 3 (5.45%) Windows Server 2003
5 2 (3.64%) Linux
5 2 (3.64%) Windows XP
Processes & Methodologies
1 39 (70.91%) ITIL
2 21 (38.18%) Service Delivery
3 17 (30.91%) Incident Management
4 15 (27.27%) Line Management
5 14 (25.45%) Service Management
6 13 (23.64%) Change Management
7 10 (18.18%) PRINCE2
8 9 (16.36%) Mentoring
8 9 (16.36%) Problem Management
9 7 (12.73%) Continuous Improvement
9 7 (12.73%) CRM
10 6 (10.91%) Asset Management
10 6 (10.91%) People Management
10 6 (10.91%) Performance Management
11 5 (9.09%) Change Control
11 5 (9.09%) ITSM
12 4 (7.27%) Configuration Management
12 4 (7.27%) Time Management
12 4 (7.27%) Trend Analysis
13 3 (5.45%) Workflow
Programming Languages
1 1 (1.82%) C
1 1 (1.82%) SQL
Qualifications
1 5 (9.09%) ITIL Certification
2 4 (7.27%) MCTS
2 4 (7.27%) Microsoft Certification
3 3 (5.45%) Degree
4 2 (3.64%) A+ Certification
4 2 (3.64%) CCNA
4 2 (3.64%) Cisco Certification
4 2 (3.64%) MCITP
4 2 (3.64%) MCP
5 1 (1.82%) CISA
5 1 (1.82%) CISM
5 1 (1.82%) CISSP
5 1 (1.82%) MOS
Quality Assurance & Compliance
1 32 (58.18%) SLA
2 2 (3.64%) ISO/IEC 27001
3 1 (1.82%) PCI DSS
3 1 (1.82%) Sarbanes-Oxley
System Software
1 10 (18.18%) Active Directory
2 5 (9.09%) VMware Infrastructure
3 4 (7.27%) Hyper-V
3 4 (7.27%) Terminal Server
4 1 (1.82%) XenDesktop
Systems Management
1 2 (3.64%) SCCM
Vendors
1 21 (38.18%) Microsoft
2 8 (14.55%) Cisco
3 6 (10.91%) Citrix
3 6 (10.91%) VMware
4 3 (5.45%) Juniper
5 2 (3.64%) Dell
5 2 (3.64%) HP
5 2 (3.64%) Sun
6 1 (1.82%) Bloomberg
6 1 (1.82%) iManage
6 1 (1.82%) Meraki
6 1 (1.82%) MobileIron
6 1 (1.82%) PeopleSoft
6 1 (1.82%) Remedy
6 1 (1.82%) Reuters
6 1 (1.82%) SAP
6 1 (1.82%) ServiceNow
Sidcup, Kent
@ITS
Salary: From £45,000 to £55,000 per annum + benefits
Posted: 3 days ago