The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 550 608 585
Rank change year-on-year
+58 -23
Permanent jobs citing Service Desk Management 62 20 23
As % of all permanent IT jobs located in London 0.15% 0.046% 0.052%
As % of the Processes & Methodologies category 0.18% 0.055% 0.063%
Number of salaries quoted 54 19 18
Average salary £40,000 £27,500 £38,000
Average salary % change year-on-year
+45.45% -27.63%
90% offered a salary of more than £22,000 £22,000 £25,800
10% offered a salary of more than £50,000 £61,500 £65,750
UK excluding London average salary £37,500 £39,000 £36,000
% change year-on-year
-3.84% +8.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
35193 36060 36345
As % of all permanent IT jobs located in London 83.63% 83.79% 82.41%
Number of salaries quoted 29381 29162 30584
Average salary £55,500 £55,000 £55,000
Average salary % change year-on-year
+0.90% -
90% offered a salary of more than £37,500 £37,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 27 February 2015.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +10 9 £37,500 -44.44%
Kingston Upon Thames - 3 £22,500 -
Mayfair - 1 £42,500 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 27 February 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 66 (82.50%) ITIL
2 40 (50.00%) Service Management
3 34 (42.50%) Windows
4 33 (41.25%) MS Excel
5 32 (40.00%) Service Delivery
6 25 (31.25%) Finance
6 25 (31.25%) Active Directory
7 21 (26.25%) SLA
8 19 (23.75%) MS Office
9 18 (22.50%) ServiceNow
10 17 (21.25%) Windows XP
10 17 (21.25%) Mac OS X
11 15 (18.75%) Microsoft
12 14 (17.50%) Analytical Skills
12 14 (17.50%) Line Management
13 13 (16.25%) ITIL V3
13 13 (16.25%) Law
14 11 (13.75%) Data Analysis
15 10 (12.50%) Equities
15 10 (12.50%) IVR
15 10 (12.50%) Advertising
15 10 (12.50%) Change Management
15 10 (12.50%) Cisco Certification
15 10 (12.50%) Cisco
15 10 (12.50%) MS Visio
15 10 (12.50%) Matrix Management
16 9 (11.25%) CCNA
17 8 (10.00%) Foreign Exchange (FX)
17 8 (10.00%) CRM
17 8 (10.00%) Firewall

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 27 February 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (6.25%) MS Exchange
2 4 (5.00%) IBM Notes
3 3 (3.75%) Exchange Server 2007
Applications
1 33 (41.25%) MS Excel
2 19 (23.75%) MS Office
3 10 (12.50%) MS Visio
4 3 (3.75%) MS PowerPoint
5 2 (2.50%) MS Project
6 1 (1.25%) Adobe Creative Suite
Business Applications
1 1 (1.25%) Summit
1 1 (1.25%) Remedy ITSM
Cloud Services
1 1 (1.25%) Cloud Computing
Communications & Networking
1 8 (10.00%) Firewall
2 3 (3.75%) Internet
3 2 (2.50%) VPN
4 1 (1.25%) SAN
General
1 25 (31.25%) Finance
2 13 (16.25%) Law
3 10 (12.50%) Advertising
4 8 (10.00%) Banking
4 8 (10.00%) Investment Banking
4 8 (10.00%) Telecoms
5 4 (5.00%) Financial Institution
6 3 (3.75%) Legal
6 3 (3.75%) Retail
7 2 (2.50%) Front Office
8 1 (1.25%) Back Office
8 1 (1.25%) Local Government
Job Titles
1 40 (50.00%) Service Manager
2 18 (22.50%) Service Desk Manager
3 12 (15.00%) Services Delivery Manager
3 12 (15.00%) Delivery Manager
3 12 (15.00%) Analyst
4 10 (12.50%) Service Analyst
4 10 (12.50%) Transition Manager
4 10 (12.50%) Service Desk Analyst
4 10 (12.50%) Service Transition Manager
5 7 (8.75%) Service Desk Team Leader
5 7 (8.75%) Team Leader
6 6 (7.50%) Cisco Support
6 6 (7.50%) Support Manager
6 6 (7.50%) Systems Support
6 6 (7.50%) Technical Support
6 6 (7.50%) Systems Engineer
6 6 (7.50%) IT Services Manager
7 5 (6.25%) Service Support Manager
7 5 (6.25%) Help Desk Manager
7 5 (6.25%) 1st Line Support
Libraries, Frameworks & Software Standards
1 3 (3.75%) XML
2 1 (1.25%) Spring
2 1 (1.25%) Java EE
2 1 (1.25%) JSTL
2 1 (1.25%) Spring MVC
2 1 (1.25%) REST
2 1 (1.25%) J2EE
2 1 (1.25%) JSP
2 1 (1.25%) Servlets
2 1 (1.25%) SOAP
2 1 (1.25%) Web Services
Miscellaneous
1 14 (17.50%) Analytical Skills
2 10 (12.50%) Equities
2 10 (12.50%) IVR
3 8 (10.00%) Foreign Exchange (FX)
3 8 (10.00%) Hedge funds
4 5 (6.25%) Management Information System
5 3 (3.75%) Blackberry
6 2 (2.50%) Derivative
6 2 (2.50%) Statistics
7 1 (1.25%) Computer Science
Operating Systems
1 34 (42.50%) Windows
2 17 (21.25%) Windows XP
2 17 (21.25%) Mac OS X
3 8 (10.00%) Windows 7
4 6 (7.50%) Windows Vista
Processes & Methodologies
1 66 (82.50%) ITIL
2 40 (50.00%) Service Management
3 32 (40.00%) Service Delivery
4 14 (17.50%) Line Management
5 13 (16.25%) ITIL V3
6 11 (13.75%) Data Analysis
7 10 (12.50%) Matrix Management
7 10 (12.50%) Change Management
8 8 (10.00%) CRM
8 8 (10.00%) Root Cause Analysis
8 8 (10.00%) Low Latency
8 8 (10.00%) Ultra-Low Latency
9 7 (8.75%) Mentoring
9 7 (8.75%) Continuous Improvement
10 6 (7.50%) Portfolio Management
11 5 (6.25%) Incident Management
11 5 (6.25%) ITSM
11 5 (6.25%) Risk Management
11 5 (6.25%) Project Management
12 4 (5.00%) Problem Management
Programming Languages
1 3 (3.75%) SQL
1 3 (3.75%) VBA
2 1 (1.25%) Python
2 1 (1.25%) VB
2 1 (1.25%) C#
2 1 (1.25%) Java
Qualifications
1 10 (12.50%) Cisco Certification
2 9 (11.25%) CCNA
3 7 (8.75%) Degree
4 3 (3.75%) ITIL Certification
5 2 (2.50%) VCP4
6 1 (1.25%) Security Cleared
6 1 (1.25%) MCP
6 1 (1.25%) HND
Quality Assurance & Compliance
1 21 (26.25%) SLA
2 3 (3.75%) MiFID
2 3 (3.75%) EMIR
System Software
1 25 (31.25%) Active Directory
Systems Management
1 3 (3.75%) ITRS Geneos
2 1 (1.25%) Casper Suite
Vendors
1 18 (22.50%) ServiceNow
2 15 (18.75%) Microsoft
3 10 (12.50%) Cisco
4 7 (8.75%) Apple
5 6 (7.50%) Juniper
6 4 (5.00%) Lotus
7 3 (3.75%) Citrix
8 2 (2.50%) Interwoven
8 2 (2.50%) SolarWinds
9 1 (1.25%) Remedy
9 1 (1.25%) VMware
9 1 (1.25%) Altiris
9 1 (1.25%) LANDesk
9 1 (1.25%) BMC
9 1 (1.25%) Novell
9 1 (1.25%) Adobe
9 1 (1.25%) Misys
9 1 (1.25%) Calypso
9 1 (1.25%) Fidessa
9 1 (1.25%) SunGard
London
Information Technology Services
Salary: £55k - 65k per year + Benefits
Posted: 2 days ago