The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 591 625 596
Rank change year-on-year
+34 -29
Permanent jobs citing Service Desk Management 38 34 31
As % of all permanent IT jobs located in London 0.085% 0.069% 0.068%
As % of the Processes & Methodologies category 0.10% 0.083% 0.082%
Number of salaries quoted 31 30 24
Average salary £37,500 £26,250 £55,000
Average salary % change year-on-year
+42.85% -52.27%
90% offered a salary of more than £22,000 £22,000 £23,300
10% offered a salary of more than £52,500 £55,500 £65,000
UK excluding London average salary £37,500 £41,500 £39,500
% change year-on-year
-9.63% +5.06%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37718 41209 38006
As % of all permanent IT jobs located in London 84.72% 83.70% 82.89%
Number of salaries quoted 31453 33760 31705
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £37,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 24 April 2015.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +39 7 £37,500 -44.44%
Kingston Upon Thames - 2 £23,250 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 24 April 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 76 (85.39%) ITIL
2 42 (47.19%) Service Management
2 42 (47.19%) MS Excel
3 40 (44.94%) Windows
4 35 (39.33%) Service Delivery
5 29 (32.58%) Active Directory
6 25 (28.09%) Finance
7 23 (25.84%) SLA
8 21 (23.60%) Mac OS X
9 20 (22.47%) MS Office
9 20 (22.47%) ServiceNow
10 19 (21.35%) Line Management
11 16 (17.98%) Windows 7
11 16 (17.98%) Law
11 16 (17.98%) Windows XP
12 15 (16.85%) ITIL V3
13 14 (15.73%) Analytical Skills
13 14 (15.73%) Microsoft
14 11 (12.36%) Advertising
14 11 (12.36%) Change Management
14 11 (12.36%) Data Analysis
14 11 (12.36%) Matrix Management
15 10 (11.24%) Portfolio Management
15 10 (11.24%) Equities
15 10 (11.24%) IVR
15 10 (11.24%) MS Visio
16 9 (10.11%) CRM
16 9 (10.11%) CCNA
16 9 (10.11%) Cisco
16 9 (10.11%) Apple

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 24 April 2015, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (6.74%) IBM Notes
2 5 (5.62%) MS Exchange
3 3 (3.37%) Exchange Server 2007
4 2 (2.25%) Drupal
Applications
1 42 (47.19%) MS Excel
2 20 (22.47%) MS Office
3 10 (11.24%) MS Visio
4 5 (5.62%) MS PowerPoint
5 2 (2.25%) MS Project
6 1 (1.12%) Adobe Creative Suite
Business Applications
1 1 (1.12%) Summit
1 1 (1.12%) Academy Housing
1 1 (1.12%) arcHouse
1 1 (1.12%) Remedy ITSM
1 1 (1.12%) MetaTrader
1 1 (1.12%) Orchard Housing
1 1 (1.12%) Aareon QL
1 1 (1.12%) OPENHousing
1 1 (1.12%) MIS ActiveH
1 1 (1.12%) Northgate Housing
Cloud Services
1 2 (2.25%) Office 365
2 1 (1.12%) Cloud Computing
Communications & Networking
1 8 (8.99%) Firewall
2 5 (5.62%) Internet
3 2 (2.25%) VPN
4 1 (1.12%) SAN
4 1 (1.12%) LAN
4 1 (1.12%) WAN
Database & Business Intelligence
1 1 (1.12%) Data Warehouse
General
1 25 (28.09%) Finance
2 16 (17.98%) Law
3 11 (12.36%) Advertising
4 8 (8.99%) Banking
4 8 (8.99%) Investment Banking
4 8 (8.99%) Telecoms
5 6 (6.74%) Legal
6 4 (4.49%) Financial Institution
7 3 (3.37%) Retail
8 2 (2.25%) Front Office
9 1 (1.12%) Back Office
9 1 (1.12%) Local Government
Job Titles
1 46 (51.69%) Service Manager
2 20 (22.47%) Service Desk Manager
3 16 (17.98%) Delivery Manager
3 16 (17.98%) Services Delivery Manager
4 12 (13.48%) Analyst
5 11 (12.36%) Service Analyst
5 11 (12.36%) Service Desk Analyst
6 10 (11.24%) Transition Manager
6 10 (11.24%) Service Transition Manager
7 7 (7.87%) Service Desk Team Leader
7 7 (7.87%) Team Leader
7 7 (7.87%) Support Manager
8 6 (6.74%) Systems Support
8 6 (6.74%) Technical Support
8 6 (6.74%) Systems Engineer
8 6 (6.74%) Cisco Support
8 6 (6.74%) Service Support Manager
9 5 (5.62%) IT Services Manager
9 5 (5.62%) Help Desk Manager
9 5 (5.62%) 1st Line Support
Libraries, Frameworks & Software Standards
1 3 (3.37%) XML
2 1 (1.12%) Spring
2 1 (1.12%) Java EE
2 1 (1.12%) JSTL
2 1 (1.12%) Spring MVC
2 1 (1.12%) REST
2 1 (1.12%) J2EE
2 1 (1.12%) JSP
2 1 (1.12%) Servlets
2 1 (1.12%) SOAP
2 1 (1.12%) Web Services
Miscellaneous
1 14 (15.73%) Analytical Skills
2 10 (11.24%) Equities
2 10 (11.24%) IVR
3 8 (8.99%) Foreign Exchange (FX)
3 8 (8.99%) Hedge funds
4 5 (5.62%) Management Information System
5 3 (3.37%) Blackberry
6 2 (2.25%) Derivative
6 2 (2.25%) Statistics
7 1 (1.12%) Computer Science
Operating Systems
1 40 (44.94%) Windows
2 21 (23.60%) Mac OS X
3 16 (17.98%) Windows XP
3 16 (17.98%) Windows 7
4 8 (8.99%) Windows Vista
Processes & Methodologies
1 76 (85.39%) ITIL
2 42 (47.19%) Service Management
3 35 (39.33%) Service Delivery
4 19 (21.35%) Line Management
5 15 (16.85%) ITIL V3
6 11 (12.36%) Data Analysis
6 11 (12.36%) Matrix Management
6 11 (12.36%) Change Management
7 10 (11.24%) Portfolio Management
8 9 (10.11%) Continuous Improvement
8 9 (10.11%) CRM
8 9 (10.11%) Mentoring
9 8 (8.99%) Low Latency
9 8 (8.99%) Ultra-Low Latency
9 8 (8.99%) Root Cause Analysis
10 6 (6.74%) Performance Management
10 6 (6.74%) Incident Management
10 6 (6.74%) Project Management
10 6 (6.74%) Coaching
11 5 (5.62%) People Management
Programming Languages
1 3 (3.37%) SQL
1 3 (3.37%) VBA
2 1 (1.12%) Python
2 1 (1.12%) VB
2 1 (1.12%) C#
2 1 (1.12%) Java
Qualifications
1 9 (10.11%) CCNA
1 9 (10.11%) Cisco Certification
2 7 (7.87%) Degree
3 3 (3.37%) ITIL Certification
4 1 (1.12%) PRINCE2 Practitioner
4 1 (1.12%) Security Cleared
4 1 (1.12%) MCP
Quality Assurance & Compliance
1 23 (25.84%) SLA
2 3 (3.37%) MiFID
2 3 (3.37%) EMIR
3 2 (2.25%) ISO/IEC 27001
System Software
1 29 (32.58%) Active Directory
Systems Management
1 3 (3.37%) ITRS Geneos
2 1 (1.12%) Casper Suite
Vendors
1 20 (22.47%) ServiceNow
2 14 (15.73%) Microsoft
3 9 (10.11%) Apple
3 9 (10.11%) Cisco
4 6 (6.74%) Lotus
4 6 (6.74%) Juniper
5 3 (3.37%) Citrix
5 3 (3.37%) Interwoven
6 2 (2.25%) Salesforce.com
6 2 (2.25%) SolarWinds
7 1 (1.12%) Aareon
7 1 (1.12%) Kypera
7 1 (1.12%) Remedy
7 1 (1.12%) Altiris
7 1 (1.12%) Northgate
7 1 (1.12%) Civica
7 1 (1.12%) Capita
7 1 (1.12%) Orchard
7 1 (1.12%) LANDesk
7 1 (1.12%) BMC
South Croydon, Surrey
Royal Russell School
Salary: £30,000 per annum dependent on qualifications and experience
Posted: Yesterday
South West London
Commensus
Salary: From £45,000 to £60,000 per annum plus benefits
Posted: 25 days ago