The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 606 587 619
Rank change year-on-year
-19 +32
Permanent jobs citing Service Desk Management 15 29 15
As % of all permanent IT jobs located in London 0.033% 0.065% 0.030%
As % of the Processes & Methodologies category 0.040% 0.078% 0.036%
Number of salaries quoted 13 26 15
Average salary £41,000 £52,500 £42,500
Average salary % change year-on-year
-21.90% +23.52%
90% offered a salary of more than £21,600 £32,500 £31,500
10% offered a salary of more than £98,000 £92,500 £63,700
UK excluding London average salary £29,000 £35,000 £40,000
% change year-on-year
-17.14% -12.50%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37934 37177 41109
As % of all permanent IT jobs located in London 83.68% 83.66% 81.44%
Number of salaries quoted 31195 30808 35340
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,700 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 17 September 2014.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 2 £66,250 +15.21%
Greenford - 1 £21,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 17 September 2014, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 32 (66.67%) ITIL
2 24 (50.00%) Windows
3 21 (43.75%) Active Directory
4 20 (41.67%) Service Delivery
5 16 (33.33%) Windows XP
6 15 (31.25%) Mac OS X
7 14 (29.17%) Finance
8 13 (27.08%) SLA
8 13 (27.08%) Service Management
8 13 (27.08%) Advertising
9 12 (25.00%) Incident Management
10 11 (22.92%) ServiceNow
11 9 (18.75%) Continuous Improvement
12 8 (16.67%) Law
12 8 (16.67%) Windows 7
12 8 (16.67%) Mentoring
13 6 (12.50%) Management Information System
13 6 (12.50%) Stakeholder Management
13 6 (12.50%) Problem Management
13 6 (12.50%) Time Management
14 5 (10.42%) MS Office
14 5 (10.42%) CRM
15 4 (8.33%) MS Excel
15 4 (8.33%) Microsoft
15 4 (8.33%) Remedy
15 4 (8.33%) Project Management
15 4 (8.33%) Legal
15 4 (8.33%) Supplier Management
15 4 (8.33%) Degree
15 4 (8.33%) ITIL V3

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 17 September 2014, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.17%) Lotus Domino
2 1 (2.08%) Tomcat
2 1 (2.08%) SharePoint
2 1 (2.08%) IBM Notes
Applications
1 5 (10.42%) MS Office
2 4 (8.33%) MS Excel
Business Applications
1 1 (2.08%) SAP Oil and Gas
1 1 (2.08%) Academy Housing
1 1 (2.08%) arcHouse
Communications & Networking
1 2 (4.17%) WAN
2 1 (2.08%) SMTP
2 1 (2.08%) DHCP
2 1 (2.08%) FTP
2 1 (2.08%) SNMP
2 1 (2.08%) TCP/IP
2 1 (2.08%) DNS
2 1 (2.08%) Internet
2 1 (2.08%) VoIP
Database & Business Intelligence
1 1 (2.08%) MySQL
Development Applications
1 1 (2.08%) ClearQuest
General
1 14 (29.17%) Finance
2 13 (27.08%) Advertising
3 8 (16.67%) Law
4 4 (8.33%) Legal
5 3 (6.25%) Telecoms
6 1 (2.08%) Electronics
6 1 (2.08%) Manufacturing
6 1 (2.08%) Banking
6 1 (2.08%) Retail
6 1 (2.08%) Marketing
Job Titles
1 13 (27.08%) Service Manager
2 11 (22.92%) Service Desk Manager
3 9 (18.75%) Analyst
4 5 (10.42%) Service Analyst
4 5 (10.42%) Service Desk Team Leader
4 5 (10.42%) Service Desk Analyst
4 5 (10.42%) Team Leader
5 4 (8.33%) 2nd Line Support
5 4 (8.33%) Consultant
6 3 (6.25%) Field Engineer
6 3 (6.25%) Support Manager
6 3 (6.25%) Head of Service Delivery
7 2 (4.17%) Managed Services Consultant
7 2 (4.17%) Pre Sales Consultant
7 2 (4.17%) Help Desk Support
7 2 (4.17%) Support Analyst
7 2 (4.17%) Sales Consultant
7 2 (4.17%) IT Consultant
7 2 (4.17%) Project Manager
8 1 (2.08%) Business Analyst
Libraries, Frameworks & Software Standards
1 1 (2.08%) HTML
1 1 (2.08%) CSS
1 1 (2.08%) SOAP
1 1 (2.08%) XML
1 1 (2.08%) HTML5
1 1 (2.08%) REST
Miscellaneous
1 6 (12.50%) Management Information System
2 3 (6.25%) Computer Science
2 3 (6.25%) Blackberry
3 2 (4.17%) Analytical Skills
4 1 (2.08%) DTV
4 1 (2.08%) CMDB
4 1 (2.08%) Enterprise Software
Operating Systems
1 24 (50.00%) Windows
2 16 (33.33%) Windows XP
3 15 (31.25%) Mac OS X
4 8 (16.67%) Windows 7
5 1 (2.08%) Windows 8
5 1 (2.08%) Mac OS
5 1 (2.08%) Linux
Processes & Methodologies
1 32 (66.67%) ITIL
2 20 (41.67%) Service Delivery
3 13 (27.08%) Service Management
4 12 (25.00%) Incident Management
5 9 (18.75%) Continuous Improvement
6 8 (16.67%) Mentoring
7 6 (12.50%) Problem Management
7 6 (12.50%) Time Management
7 6 (12.50%) Stakeholder Management
8 5 (10.42%) CRM
9 4 (8.33%) Project Management
9 4 (8.33%) Supplier Management
9 4 (8.33%) Infrastructure Management
9 4 (8.33%) ITIL V3
9 4 (8.33%) Line Management
10 3 (6.25%) Performance Management
10 3 (6.25%) PRINCE2
11 2 (4.17%) Business Intelligence
11 2 (4.17%) TOGAF
11 2 (4.17%) Document Management
Programming Languages
1 2 (4.17%) C
2 1 (2.08%) Java
2 1 (2.08%) SQL
Qualifications
1 4 (8.33%) Degree
2 2 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 13 (27.08%) SLA
2 1 (2.08%) QA
System Software
1 21 (43.75%) Active Directory
2 1 (2.08%) XenServer
Systems Management
1 2 (4.17%) Tivoli
2 1 (2.08%) Nagios
2 1 (2.08%) SCOM
Vendors
1 11 (22.92%) ServiceNow
2 4 (8.33%) Microsoft
2 4 (8.33%) Remedy
3 2 (4.17%) Citrix
3 2 (4.17%) Interwoven
3 2 (4.17%) Lotus
3 2 (4.17%) Cisco
3 2 (4.17%) Kaseya
3 2 (4.17%) Lumension
3 2 (4.17%) Altiris
4 1 (2.08%) Northgate
4 1 (2.08%) Civica
4 1 (2.08%) Capita
4 1 (2.08%) Orchard
4 1 (2.08%) SolarWinds
4 1 (2.08%) SAP
4 1 (2.08%) Intel
4 1 (2.08%) VMware