The first table below looks at the demand for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 632 582 651
Rank change year-on-year
-50 +69
Permanent jobs citing Service Desk Management 30 29 21
As % of all permanent IT jobs located in London 0.060% 0.064% 0.037%
As % of the Processes & Methodologies category 0.074% 0.078% 0.047%
Number of salaries quoted 26 22 17
Average salary £25,000 £55,000 £42,000
Average salary % change year-on-year
-54.54% +30.95%
90% offered a salary of more than £22,000 £24,200 £28,500
10% offered a salary of more than £57,500 £65,000 £65,500
UK excluding London average salary £41,500 £40,000 £45,000
% change year-on-year
+3.75% -11.11%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
40605 37072 44333
As % of all permanent IT jobs located in London 81.82% 81.57% 79.05%
Number of salaries quoted 33285 30911 38113
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,500 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Service Desk Management
England

Service Desk Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 18 April 2014.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Croydon - 3 £45,000 - 2
City of London -21 2 £67,500 +90.14%
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 35 (72.92%) ITIL
2 30 (62.50%) Finance
3 27 (56.25%) Windows
4 21 (43.75%) Windows XP
5 18 (37.50%) Active Directory
5 18 (37.50%) Service Management
6 16 (33.33%) Service Delivery
6 16 (33.33%) SLA
7 15 (31.25%) Microsoft
7 15 (31.25%) Mac OS X
7 15 (31.25%) Continuous Improvement
8 12 (25.00%) ServiceNow
8 12 (25.00%) Advertising
9 11 (22.92%) Incident Management
10 10 (20.83%) Problem Management
10 10 (20.83%) Stakeholder Management
10 10 (20.83%) Project Management
11 9 (18.75%) ITIL Certification
11 9 (18.75%) Banking
12 8 (16.67%) Supplier Management
12 8 (16.67%) Change Management
12 8 (16.67%) Time Management
13 7 (14.58%) Infrastructure Management
13 7 (14.58%) Release Management
13 7 (14.58%) SAN
13 7 (14.58%) MS Excel
13 7 (14.58%) E-Commerce
14 6 (12.50%) PRINCE2
14 6 (12.50%) Remedy
14 6 (12.50%) ITIL V3

Service Desk Management
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT jobs across the London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.17%) MS Exchange
1 2 (4.17%) Exchange Server 2003
2 1 (2.08%) Exchange Server 2007
2 1 (2.08%) Exchange Server 2010
Applications
1 7 (14.58%) MS Excel
2 5 (10.42%) MS Office
Business Applications
1 1 (2.08%) Academy Housing
1 1 (2.08%) arcHouse
Communications & Networking
1 7 (14.58%) SAN
2 1 (2.08%) LAN
2 1 (2.08%) WAN
2 1 (2.08%) VPN
2 1 (2.08%) Internet
Database & Business Intelligence
1 1 (2.08%) SQL Server 2008
1 1 (2.08%) SQL Server 2005
1 1 (2.08%) SQL Server
General
1 30 (62.50%) Finance
2 12 (25.00%) Advertising
3 9 (18.75%) Banking
4 4 (8.33%) Law
4 4 (8.33%) Marketing
5 3 (6.25%) Telecoms
5 3 (6.25%) Games
5 3 (6.25%) Legal
Job Titles
1 21 (43.75%) Service Manager
2 17 (35.42%) Service Desk Manager
3 7 (14.58%) Head of Operations
4 6 (12.50%) Field Engineer
5 5 (10.42%) Analyst
6 4 (8.33%) Delivery Manager
6 4 (8.33%) Services Delivery Manager
6 4 (8.33%) Service Analyst
7 3 (6.25%) IT Services Manager
7 3 (6.25%) Service Desk Team Leader
7 3 (6.25%) Service Desk Analyst
7 3 (6.25%) Team Leader
8 2 (4.17%) Project Manager
8 2 (4.17%) Desktop Support
8 2 (4.17%) Junior
8 2 (4.17%) Technical Services Manager
8 2 (4.17%) Technical Manager
8 2 (4.17%) Technical Delivery Manager
8 2 (4.17%) IT Support
9 1 (2.08%) Support Manager
Miscellaneous
1 3 (6.25%) Online Games
1 3 (6.25%) Blackberry
2 2 (4.17%) Video Conferencing
2 2 (4.17%) Computer Science
2 2 (4.17%) Smartphone
3 1 (2.08%) PDA
3 1 (2.08%) Statistics
3 1 (2.08%) Management Information System
Operating Systems
1 27 (56.25%) Windows
2 21 (43.75%) Windows XP
3 15 (31.25%) Mac OS X
4 3 (6.25%) Windows Vista
4 3 (6.25%) Windows Server 2008
4 3 (6.25%) Windows Server 2003
5 2 (4.17%) Windows 7
Processes & Methodologies
1 35 (72.92%) ITIL
2 18 (37.50%) Service Management
3 16 (33.33%) Service Delivery
4 15 (31.25%) Continuous Improvement
5 11 (22.92%) Incident Management
6 10 (20.83%) Problem Management
6 10 (20.83%) Stakeholder Management
6 10 (20.83%) Project Management
7 8 (16.67%) Supplier Management
7 8 (16.67%) Change Management
7 8 (16.67%) Time Management
8 7 (14.58%) Infrastructure Management
8 7 (14.58%) Release Management
8 7 (14.58%) E-Commerce
9 6 (12.50%) PRINCE2
9 6 (12.50%) ITIL V3
10 5 (10.42%) Agile Software Development
11 4 (8.33%) Continuous Integration
11 4 (8.33%) Test Automation
12 3 (6.25%) Scrum
Qualifications
1 9 (18.75%) ITIL Certification
2 2 (4.17%) Degree
Quality Assurance & Compliance
1 16 (33.33%) SLA
System Software
1 18 (37.50%) Active Directory
2 3 (6.25%) VMware Infrastructure
3 1 (2.08%) Citrix Presentation Server
Vendors
1 15 (31.25%) Microsoft
2 12 (25.00%) ServiceNow
3 6 (12.50%) Remedy
4 5 (10.42%) VMware
5 3 (6.25%) Apple
6 1 (2.08%) Altiris
6 1 (2.08%) Northgate
6 1 (2.08%) Civica
6 1 (2.08%) Capita
6 1 (2.08%) Orchard
6 1 (2.08%) Citrix
London
ITF Solutions
Salary: £31500 - £35500 per annum + Benefits
Posted: 3 days ago
London
Marcus Donald People
Salary: £20000 to £24000 per annum
Posted: 5 days ago
Croydon, London
Capita Internal Resourcing
Salary: £40000.00 - £50000.00 per annum + bens
Posted: 13 days ago
Croydon
Capita - ITIN
Salary: £40000.00 - £50000.00 per annum + bens
Posted: 13 days ago