The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 28 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 591 617 640
Rank change year-on-year
+26 +23
Permanent jobs citing Service Desk Management 21 40 19
As % of all permanent IT jobs located in London 0.054% 0.091% 0.040%
As % of the Processes & Methodologies category 0.060% 0.10% 0.046%
Number of salaries quoted 8 33 17
Median salary £55,000 £41,000 £30,000
Median salary % change year-on-year
+34.14% +36.66%
90% offered a salary of more than £50,650 £35,000 £21,300
10% offered a salary of more than £57,200 £66,500 £94,000
UK excluding London median salary £40,000 £33,500 £28,500
% change year-on-year
+19.40% +17.54%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
34720 38836 40986
As % of all permanent IT jobs located in London 89.82% 88.26% 87.06%
Number of salaries quoted 30078 32731 33779
Median salary £60,000 £58,000 £55,000
Median salary % change year-on-year
+3.44% +5.45%
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in London

The demand trend of job ads across the London region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 28 August 2016.

Service Desk Management Salary Histogram in London

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 28 August 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 35 (85.37%) ITIL
2 26 (63.41%) Service Delivery
3 23 (56.10%) Service Management
4 19 (46.34%) Finance
4 19 (46.34%) MS Excel
4 19 (46.34%) Line Management
5 15 (36.59%) Legal
6 14 (34.15%) Portfolio Management
7 13 (31.71%) Incident Management
7 13 (31.71%) Change Management
7 13 (31.71%) SLA
8 9 (21.95%) Windows
9 8 (19.51%) Microsoft
9 8 (19.51%) Performance Management
10 7 (17.07%) Problem Management
10 7 (17.07%) ITIL V3
10 7 (17.07%) Active Directory
11 6 (14.63%) Project Management
11 6 (14.63%) Mentoring
12 5 (12.20%) Microsoft Azure
12 5 (12.20%) Office 365
12 5 (12.20%) PRINCE2
12 5 (12.20%) Stakeholder Management
13 4 (9.76%) ITSM
13 4 (9.76%) Linux
13 4 (9.76%) MS Office
13 4 (9.76%) Citrix
13 4 (9.76%) ITIL Certification
13 4 (9.76%) Continuous Improvement
13 4 (9.76%) Amazon AWS

Service Desk Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.32%) MS Exchange
2 2 (4.88%) Exchange Server 2007
3 1 (2.44%) Exchange Server 2010
3 1 (2.44%) SharePoint
Applications
1 19 (46.34%) MS Excel
2 4 (9.76%) MS Office
Business Applications
1 1 (2.44%) Dynamics CRM
Cloud Services
1 5 (12.20%) Microsoft Azure
1 5 (12.20%) Office 365
2 4 (9.76%) Amazon AWS
3 2 (4.88%) IaaS
4 1 (2.44%) PaaS
4 1 (2.44%) SaaS
Communications & Networking
1 3 (7.32%) VoIP
2 2 (4.88%) DNS
2 2 (4.88%) Firewall
2 2 (4.88%) LAN
2 2 (4.88%) Network Security
2 2 (4.88%) WAN
2 2 (4.88%) Wireless
3 1 (2.44%) DHCP
3 1 (2.44%) SAN
3 1 (2.44%) Unified Communications
Database & Business Intelligence
1 1 (2.44%) SQL Server
1 1 (2.44%) SQL Server 2008
Development Applications
1 1 (2.44%) JIRA
General
1 19 (46.34%) Finance
2 15 (36.59%) Legal
3 2 (4.88%) Retail
4 1 (2.44%) Marketing
Job Titles
1 27 (65.85%) Service Manager
2 18 (43.90%) Delivery Manager
2 18 (43.90%) Services Delivery Manager
3 9 (21.95%) Service Desk Manager
4 7 (17.07%) IT Manager
5 5 (12.20%) IT Services Manager
5 5 (12.20%) IT Support
6 4 (9.76%) Analyst
6 4 (9.76%) IT Support Manager
6 4 (9.76%) Service Management Manager
6 4 (9.76%) Service Support Manager
6 4 (9.76%) Support Manager
7 3 (7.32%) Incident and Problem Manager
7 3 (7.32%) Incident Manager
8 2 (4.88%) Head of IT
8 2 (4.88%) IT Operations Manager
8 2 (4.88%) IT Technical Manager
8 2 (4.88%) Service Desk Technician
8 2 (4.88%) Technical Services Manager
8 2 (4.88%) Technical Support Manager
Miscellaneous
1 3 (7.32%) Management Information System
2 2 (4.88%) Computer Science
3 1 (2.44%) Client/Server
3 1 (2.44%) Fintech
3 1 (2.44%) Hybrid Cloud
3 1 (2.44%) Performance Metrics
Operating Systems
1 9 (21.95%) Windows
2 4 (9.76%) Linux
3 3 (7.32%) Windows 7
3 3 (7.32%) Windows Server
4 2 (4.88%) Windows Server 2008
5 1 (2.44%) Mac OS X Server
5 1 (2.44%) Windows XP
Processes & Methodologies
1 35 (85.37%) ITIL
2 26 (63.41%) Service Delivery
3 23 (56.10%) Service Management
4 19 (46.34%) Line Management
5 14 (34.15%) Portfolio Management
6 13 (31.71%) Change Management
6 13 (31.71%) Incident Management
7 8 (19.51%) Performance Management
8 7 (17.07%) ITIL V3
8 7 (17.07%) Problem Management
9 6 (14.63%) Mentoring
9 6 (14.63%) Project Management
10 5 (12.20%) PRINCE2
10 5 (12.20%) Stakeholder Management
11 4 (9.76%) Coaching
11 4 (9.76%) Continuous Improvement
11 4 (9.76%) ITSM
12 3 (7.32%) Configuration Management
12 3 (7.32%) Disaster Recovery
12 3 (7.32%) High Availability
Programming Languages
1 2 (4.88%) SQL
Qualifications
1 4 (9.76%) ITIL Certification
2 1 (2.44%) Degree
Quality Assurance & Compliance
1 13 (31.71%) SLA
2 3 (7.32%) PCI DSS
3 1 (2.44%) ISO/IEC 27001
System Software
1 7 (17.07%) Active Directory
2 3 (7.32%) VMware Infrastructure
3 1 (2.44%) vSphere
3 1 (2.44%) XenApp
Systems Management
1 1 (2.44%) AirWatch
Vendors
1 8 (19.51%) Microsoft
2 4 (9.76%) Citrix
3 3 (7.32%) VMware
4 1 (2.44%) Apple
4 1 (2.44%) Google
4 1 (2.44%) Remedy
4 1 (2.44%) Spiceworks
London
Plan-net
Salary: Market rate
Posted: 2 days ago
London
Colston Consulting
Salary: £32500 - £35000 per annum, Benefits Benefits
Posted: 3 days ago
South West London
Araya Partners Ltd
Salary: From £40,000 to £50,000 per annum Salary is approx 40-50k base + bonus
Posted: 6 days ago