The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 594 631 645
Rank change year-on-year
+37 +14
Permanent jobs citing Service Desk Management 18 22 20
As % of all permanent IT jobs located in London 0.051% 0.051% 0.045%
As % of the Processes & Methodologies category 0.057% 0.057% 0.052%
Number of salaries quoted 10 20 18
Median salary £66,250 £43,500 £32,500
Median salary % change year-on-year
+52.29% +33.84%
90% offered a salary of more than £39,700 £27,000 £22,000
10% offered a salary of more than £72,750 £62,500 £50,000
UK excluding London median salary £42,500 £45,000 £32,500
% change year-on-year
-5.55% +38.46%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
31394 38339 38717
As % of all permanent IT jobs located in London 88.98% 88.29% 86.20%
Number of salaries quoted 26577 32372 32690
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £39,500 £38,500 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in London

The demand trend of job ads across the London region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 8 December 2016.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ealing - 2 £67,500 -
City of London +26 1 £65,000 -45.83%
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 8 December 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 39 (100.00%) ITIL
2 32 (82.05%) Service Delivery
3 22 (56.41%) Service Management
3 22 (56.41%) Finance
4 19 (48.72%) MS Excel
5 18 (46.15%) Legal
5 18 (46.15%) Portfolio Management
5 18 (46.15%) Line Management
6 11 (28.21%) Microsoft
7 10 (25.64%) SLA
8 8 (20.51%) Project Management
8 8 (20.51%) Incident Management
9 7 (17.95%) Office 365
9 7 (17.95%) Continuous Improvement
10 6 (15.38%) Problem Management
10 6 (15.38%) Active Directory
10 6 (15.38%) Windows
10 6 (15.38%) Change Management
11 5 (12.82%) MS Office
11 5 (12.82%) PRINCE2
11 5 (12.82%) Mentoring
12 4 (10.26%) Coaching
12 4 (10.26%) Windows Server
12 4 (10.26%) Performance Management
12 4 (10.26%) VMware Infrastructure
12 4 (10.26%) Windows Server 2008
12 4 (10.26%) Microsoft Azure
12 4 (10.26%) VMware
13 3 (7.69%) SQL Server
13 3 (7.69%) MS Exchange

Service Desk Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.69%) MS Exchange
2 2 (5.13%) Exchange Server 2010
2 2 (5.13%) SharePoint
3 1 (2.56%) IIS
Applications
1 19 (48.72%) MS Excel
2 5 (12.82%) MS Office
3 3 (7.69%) MS PowerPoint
Business Applications
1 1 (2.56%) Dynamics CRM
Cloud Services
1 7 (17.95%) Office 365
2 4 (10.26%) Microsoft Azure
3 3 (7.69%) Cloud Computing
4 2 (5.13%) Amazon AWS
4 2 (5.13%) IaaS
5 1 (2.56%) Adobe Creative Cloud
Communications & Networking
1 3 (7.69%) DHCP
1 3 (7.69%) DNS
2 2 (5.13%) Firewall
2 2 (5.13%) LAN
2 2 (5.13%) Unified Communications
2 2 (5.13%) VoIP
2 2 (5.13%) WAN
3 1 (2.56%) FTP
3 1 (2.56%) Intrusion Detection
3 1 (2.56%) Remote Desktop
3 1 (2.56%) SAN
3 1 (2.56%) TCP/IP
3 1 (2.56%) VPN
Database & Business Intelligence
1 3 (7.69%) SQL Server
2 2 (5.13%) SQL Server 2008
3 1 (2.56%) SQL Server 2012
3 1 (2.56%) SQL Server Reporting Services
General
1 22 (56.41%) Finance
2 18 (46.15%) Legal
Job Titles
1 25 (64.10%) Service Manager
2 20 (51.28%) Delivery Manager
2 20 (51.28%) Services Delivery Manager
3 6 (15.38%) Head of IT
4 5 (12.82%) IT Manager
5 4 (10.26%) IT Services Manager
5 4 (10.26%) IT Support
5 4 (10.26%) IT Support Manager
5 4 (10.26%) Service Desk Manager
5 4 (10.26%) Service Support Manager
5 4 (10.26%) Support Manager
6 3 (7.69%) Head of Delivery
6 3 (7.69%) Head of Service Delivery
7 2 (5.13%) Head of Digital
7 2 (5.13%) IT Technical Manager
7 2 (5.13%) Team Leader
7 2 (5.13%) Technical Manager
7 2 (5.13%) Technical Services Manager
7 2 (5.13%) Technical Support
7 2 (5.13%) Technical Support Manager
Miscellaneous
1 1 (2.56%) Blackberry
1 1 (2.56%) Data Centre
1 1 (2.56%) Data Protection Act
1 1 (2.56%) Management Information System
1 1 (2.56%) Performance Metrics
1 1 (2.56%) Replication
Operating Systems
1 6 (15.38%) Windows
2 4 (10.26%) Windows Server
2 4 (10.26%) Windows Server 2008
3 1 (2.56%) Windows 10
3 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 39 (100.00%) ITIL
2 32 (82.05%) Service Delivery
3 22 (56.41%) Service Management
4 18 (46.15%) Line Management
4 18 (46.15%) Portfolio Management
5 8 (20.51%) Incident Management
5 8 (20.51%) Project Management
6 7 (17.95%) Continuous Improvement
7 6 (15.38%) Change Management
7 6 (15.38%) Problem Management
8 5 (12.82%) Mentoring
8 5 (12.82%) PRINCE2
9 4 (10.26%) Coaching
9 4 (10.26%) Performance Management
10 3 (7.69%) Contract Management
10 3 (7.69%) DevOps
10 3 (7.69%) High Availability
10 3 (7.69%) Matrix Management
10 3 (7.69%) Operations Management
10 3 (7.69%) Stakeholder Engagement
Qualifications
1 3 (7.69%) Degree
2 1 (2.56%) ITIL Certification
2 1 (2.56%) MCITP
2 1 (2.56%) Microsoft Certification
Quality Assurance & Compliance
1 10 (25.64%) SLA
2 3 (7.69%) PCI DSS
3 1 (2.56%) ISO/IEC 27001
System Software
1 6 (15.38%) Active Directory
2 4 (10.26%) VMware Infrastructure
3 2 (5.13%) vSphere
3 2 (5.13%) XenApp
4 1 (2.56%) Hyper-V
Systems Management
1 1 (2.56%) WSUS
Vendors
1 11 (28.21%) Microsoft
2 4 (10.26%) VMware
3 3 (7.69%) Citrix
4 2 (5.13%) SolarWinds
5 1 (2.56%) Adobe
5 1 (2.56%) Cisco
5 1 (2.56%) GFI Software
5 1 (2.56%) HP