The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Desk Management
England / London
Rank 541 618 595
Rank change year-on-year
+77 -23
Permanent jobs citing Service Desk Management 33 28 49
As % of all permanent IT jobs located in London 0.099% 0.069% 0.12%
As % of the Processes & Methodologies category 0.11% 0.078% 0.14%
Number of salaries quoted 19 26 43
Median salary £72,500 £49,000 £40,000
Median salary % change year-on-year
+47.95% +22.50%
90% offered a salary of more than £41,400 £40,000 £22,000
10% offered a salary of more than £73,000 £61,900 £50,000
UK excluding London median salary £36,250 £45,000 £31,500
% change year-on-year
-19.44% +42.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
29815 35851 35661
As % of all permanent IT jobs located in London 89.08% 88.48% 86.35%
Number of salaries quoted 25171 30627 30107
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £39,000 £40,000 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in London

The demand trend of job ads across the London region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in London

Service Desk Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the London region.

Service Desk Management Salary Trend in London

Service Desk Management
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Management across the London region over the 3 months to 20 January 2017.

Service Desk Management Salary Histogram in London

Service Desk Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the London region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bromley - 2 - -
Ealing - 2 £67,500 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in London

For the 6 months to 20 January 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Desk Management.

1 41 (91.11%) ITIL
2 36 (80.00%) Service Delivery
3 29 (64.44%) Finance
4 20 (44.44%) MS Excel
5 17 (37.78%) Legal
5 17 (37.78%) Portfolio Management
5 17 (37.78%) Line Management
6 16 (35.56%) Microsoft
7 14 (31.11%) SLA
8 13 (28.89%) Service Management
9 11 (24.44%) Project Management
9 11 (24.44%) MS PowerPoint
9 11 (24.44%) Operations Management
9 11 (24.44%) Problem Management
10 6 (13.33%) Active Directory
10 6 (13.33%) Windows
10 6 (13.33%) VoIP
11 5 (11.11%) Office 365
12 4 (8.89%) Windows Server
12 4 (8.89%) Incident Management
12 4 (8.89%) Windows Server 2008
12 4 (8.89%) MS Office
13 3 (6.67%) Change Management
13 3 (6.67%) SQL Server
13 3 (6.67%) MS Exchange
13 3 (6.67%) DHCP
13 3 (6.67%) DNS
13 3 (6.67%) Citrix
13 3 (6.67%) Stakeholder Engagement
13 3 (6.67%) Cloud Computing

Service Desk Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.67%) MS Exchange
2 2 (4.44%) Exchange Server 2010
2 2 (4.44%) SharePoint
3 1 (2.22%) IIS
Applications
1 20 (44.44%) MS Excel
2 11 (24.44%) MS PowerPoint
3 4 (8.89%) MS Office
Business Applications
1 2 (4.44%) Dynamics CRM
Cloud Services
1 5 (11.11%) Office 365
2 3 (6.67%) Cloud Computing
3 2 (4.44%) Microsoft Azure
4 1 (2.22%) Adobe Creative Cloud
Communications & Networking
1 6 (13.33%) VoIP
2 3 (6.67%) DHCP
2 3 (6.67%) DNS
3 2 (4.44%) Firewall
3 2 (4.44%) LAN
3 2 (4.44%) Unified Communications
3 2 (4.44%) WAN
4 1 (2.22%) FTP
4 1 (2.22%) Intranet
4 1 (2.22%) Intrusion Detection
4 1 (2.22%) Remote Desktop
4 1 (2.22%) SAN
4 1 (2.22%) TCP/IP
4 1 (2.22%) VPN
Database & Business Intelligence
1 3 (6.67%) SQL Server
2 2 (4.44%) SQL Server 2008
3 1 (2.22%) SQL Server 2012
3 1 (2.22%) SQL Server Reporting Services
General
1 29 (64.44%) Finance
2 17 (37.78%) Legal
3 1 (2.22%) Advertising
3 1 (2.22%) Retail
Job Titles
1 27 (60.00%) Service Manager
2 23 (51.11%) Delivery Manager
2 23 (51.11%) Services Delivery Manager
3 11 (24.44%) Service Desk Manager
4 5 (11.11%) Infrastructure Manager
5 4 (8.89%) Head of Delivery
5 4 (8.89%) Head of IT
5 4 (8.89%) Head of Service Delivery
5 4 (8.89%) Network Infrastructure Manager
5 4 (8.89%) Network Manager
6 3 (6.67%) Team Leader
7 2 (4.44%) 1st Line Support
7 2 (4.44%) 2nd Line Support
7 2 (4.44%) Analyst
7 2 (4.44%) Head of Digital
7 2 (4.44%) Service Desk Support
8 1 (2.22%) Head of IT Operations
8 1 (2.22%) IT Manager
8 1 (2.22%) Mobile Engineer
8 1 (2.22%) Support Analyst
Miscellaneous
1 1 (2.22%) Blackberry
1 1 (2.22%) Data Centre
1 1 (2.22%) Data Protection Act
1 1 (2.22%) Management Information System
1 1 (2.22%) Replication
1 1 (2.22%) Video Conferencing
Operating Systems
1 6 (13.33%) Windows
2 4 (8.89%) Windows Server
2 4 (8.89%) Windows Server 2008
3 1 (2.22%) Windows 10
3 1 (2.22%) Windows 7
3 1 (2.22%) Windows Server 2012
Processes & Methodologies
1 41 (91.11%) ITIL
2 36 (80.00%) Service Delivery
3 17 (37.78%) Line Management
3 17 (37.78%) Portfolio Management
4 13 (28.89%) Service Management
5 11 (24.44%) Operations Management
5 11 (24.44%) Problem Management
5 11 (24.44%) Project Management
6 4 (8.89%) Incident Management
7 3 (6.67%) Change Management
7 3 (6.67%) Continuous Improvement
7 3 (6.67%) Contract Management
7 3 (6.67%) DevOps
7 3 (6.67%) Identity Access Management
7 3 (6.67%) Matrix Management
7 3 (6.67%) Stakeholder Engagement
8 2 (4.44%) Disaster Recovery
8 2 (4.44%) Email Filtering
8 2 (4.44%) ITSM
8 2 (4.44%) Web Filtering
Qualifications
1 2 (4.44%) Degree
1 2 (4.44%) Microsoft Certification
2 1 (2.22%) ITIL Certification
2 1 (2.22%) MCITP
2 1 (2.22%) MCP
Quality Assurance & Compliance
1 14 (31.11%) SLA
2 1 (2.22%) ISO/IEC 27001
2 1 (2.22%) PCI DSS
System Software
1 6 (13.33%) Active Directory
2 2 (4.44%) VMware Infrastructure
2 2 (4.44%) vSphere
2 2 (4.44%) XenApp
3 1 (2.22%) Hyper-V
Systems Management
1 1 (2.22%) SCCM
1 1 (2.22%) WSUS
Vendors
1 16 (35.56%) Microsoft
2 3 (6.67%) Citrix
3 2 (4.44%) SolarWinds
3 2 (4.44%) VMware
4 1 (2.22%) Adobe
4 1 (2.22%) Cisco
4 1 (2.22%) GFI Software
4 1 (2.22%) HP
4 1 (2.22%) Polycom
North London
Plan-net
Salary: Competitive rate
Posted: 2 days ago
London
Proactive Appointments
Salary: £70000 - £75000 per annum + excellent benefits
Posted: 2 days ago
London
McGregor Boyall
Salary: £38000 - £47000 per annum
Posted: 4 days ago