2nd/3rd Line Support Jobs in London

2nd/3rd Line Support
England > London

The median 2nd/3rd Line Support salary in London is £54,296 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 479 592 822
Rank change year-on-year +113 +230 -248
Permanent jobs requiring a 2nd/3rd Line Support 22 35 55
As % of all permanent jobs advertised in London 0.093% 0.100% 0.082%
As % of the Job Titles category 0.099% 0.10% 0.085%
Number of salaries quoted 17 35 49
10th Percentile £36,050 £35,775 £30,500
25th Percentile £37,500 £36,250 £35,750
Median annual salary (50th Percentile) £54,296 £45,000 £40,000
Median % change year-on-year +20.66% +12.50% +17.65%
75th Percentile £80,000 £46,250 £53,750
90th Percentile £85,000 £73,000 £70,000
England median annual salary £33,000 £37,500 £35,750
% change year-on-year -12.00% +4.90% +5.15%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,259 33,394 64,825
% of permanent jobs with a recognized job title 94.13% 95.02% 96.35%
Number of salaries quoted 16,752 24,563 34,933
10th Percentile £38,138 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd/3rd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd/3rd Line Support in London

2nd/3rd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in London.

Salary trend for 2nd/3rd Line Support in London

2nd/3rd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd/3rd Line Support in London over the 6 months to 6 May 2024.

Salary histogram for 2nd/3rd Line Support in London

2nd/3rd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +44 2 £37,000 -1.33%
West London -7 1 £40,000 -4.76%
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 6 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd/3rd Line Support in the job title.

1 18 (81.82%) Windows
2 13 (59.09%) Finance
2 13 (59.09%) Microsoft 365
3 12 (54.55%) Microsoft Exchange
3 12 (54.55%) Microsoft
4 11 (50.00%) Firewall
4 11 (50.00%) Banking
4 11 (50.00%) PowerShell
5 10 (45.45%) DHCP
5 10 (45.45%) DNS
5 10 (45.45%) SharePoint
6 9 (40.91%) SQL
6 9 (40.91%) ITIL
6 9 (40.91%) TCP/IP
7 8 (36.36%) Active Directory
7 8 (36.36%) Linux
8 7 (31.82%) ION Trading
8 7 (31.82%) Python
8 7 (31.82%) Solaris
8 7 (31.82%) Unix
8 7 (31.82%) JavaScript
8 7 (31.82%) Perl
8 7 (31.82%) Oracle
8 7 (31.82%) SQL Server
8 7 (31.82%) Fidessa
8 7 (31.82%) CQG
8 7 (31.82%) Red Hat
8 7 (31.82%) Reuters
8 7 (31.82%) Bloomberg
8 7 (31.82%) CentOS

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (54.55%) Microsoft Exchange
2 10 (45.45%) SharePoint
Applications
1 2 (9.09%) Microsoft Office
2 1 (4.55%) Microsoft Excel
Business Applications
1 7 (31.82%) Fidessa
Cloud Services
1 13 (59.09%) Microsoft 365
2 6 (27.27%) Azure
3 2 (9.09%) AWS
3 2 (9.09%) Entra ID
3 2 (9.09%) OneDrive
4 1 (4.55%) Azure Sentinel
4 1 (4.55%) GCP
4 1 (4.55%) Google Workspace
4 1 (4.55%) WhatsApp
Communications & Networking
1 11 (50.00%) Firewall
2 10 (45.45%) DHCP
2 10 (45.45%) DNS
3 9 (40.91%) TCP/IP
4 7 (31.82%) FIX Connectivity
5 1 (4.55%) Network Security
5 1 (4.55%) SD-WAN
5 1 (4.55%) VLAN
5 1 (4.55%) VoIP
5 1 (4.55%) VPN
5 1 (4.55%) WAN
Database & Business Intelligence
1 7 (31.82%) SQL Server
Development Applications
1 1 (4.55%) JIRA
1 1 (4.55%) MSI
General
1 13 (59.09%) Finance
2 11 (50.00%) Banking
3 6 (27.27%) Social Skills
4 2 (9.09%) Legal
5 1 (4.55%) Documentation Skills
5 1 (4.55%) Inclusion and Diversity
5 1 (4.55%) Law
5 1 (4.55%) Organisational Skills
5 1 (4.55%) Public Sector
5 1 (4.55%) Social Science
Libraries, Frameworks & Software Standards
1 7 (31.82%) FIX Protocol
Miscellaneous
1 7 (31.82%) Eurex
2 1 (4.55%) Greenfield Project
2 1 (4.55%) iPad
2 1 (4.55%) iPhone
2 1 (4.55%) Replication
2 1 (4.55%) Smartphone
2 1 (4.55%) Video Conferencing
Operating Systems
1 18 (81.82%) Windows
2 8 (36.36%) Linux
3 7 (31.82%) CentOS
3 7 (31.82%) Solaris
3 7 (31.82%) Ubuntu
3 7 (31.82%) Unix
4 4 (18.18%) Mac OS
4 4 (18.18%) Windows 10
4 4 (18.18%) Windows Server
5 1 (4.55%) Android
5 1 (4.55%) Apple iOS
5 1 (4.55%) Windows Server 2008
5 1 (4.55%) Windows Server 2016
5 1 (4.55%) Windows Server 2019
Processes & Methodologies
1 9 (40.91%) ITIL
2 7 (31.82%) Client Onboarding
3 3 (13.64%) Customer Service
4 2 (9.09%) CRM
4 2 (9.09%) Service Delivery
4 2 (9.09%) User Acceptance Testing
5 1 (4.55%) Asset Management
5 1 (4.55%) Change Control
5 1 (4.55%) Continuous Improvement
5 1 (4.55%) Data Analysis
5 1 (4.55%) Data Privacy
5 1 (4.55%) ITSM
5 1 (4.55%) Mentoring
5 1 (4.55%) Migration
5 1 (4.55%) Mobile Device Management
5 1 (4.55%) Problem-Solving
5 1 (4.55%) Remote Monitoring and Management
5 1 (4.55%) Requirements Gathering
5 1 (4.55%) Server Monitoring
5 1 (4.55%) SIEM
Programming Languages
1 11 (50.00%) PowerShell
2 9 (40.91%) SQL
3 7 (31.82%) Bash
3 7 (31.82%) JavaScript
3 7 (31.82%) Perl
3 7 (31.82%) Python
3 7 (31.82%) Ruby
Qualifications
1 1 (4.55%) CCNA
1 1 (4.55%) Cisco Certification
1 1 (4.55%) DBS Check
1 1 (4.55%) Degree
1 1 (4.55%) ITIL Certification
System Software
1 8 (36.36%) Active Directory
2 2 (9.09%) Hyper-V
2 2 (9.09%) VMware Infrastructure
3 1 (4.55%) Terminal Services
Systems Management
1 2 (9.09%) Microsoft Intune
1 2 (9.09%) SCCM
2 1 (4.55%) Autotask
2 1 (4.55%) Single Sign-On
2 1 (4.55%) ZENworks
Vendors
1 12 (54.55%) Microsoft
2 7 (31.82%) Bloomberg
2 7 (31.82%) CQG
2 7 (31.82%) ION Trading
2 7 (31.82%) Oracle
2 7 (31.82%) Patsystems
2 7 (31.82%) Red Hat
2 7 (31.82%) Reuters
2 7 (31.82%) Trayport
3 3 (13.64%) VMware
4 1 (4.55%) ESET
4 1 (4.55%) Fortinet
4 1 (4.55%) Google
4 1 (4.55%) N-able
4 1 (4.55%) Salesforce
4 1 (4.55%) Sophos
4 1 (4.55%) WatchGuard
4 1 (4.55%) Webroot