The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 338 410 435
Rank change year-on-year
+72 +25
Permanent jobs citing ITSM 338 218 213
As % of all permanent IT jobs located in London 0.72% 0.48% 0.41%
As % of the Processes & Methodologies category 0.87% 0.59% 0.51%
Number of salaries quoted 276 173 175
Average salary £50,000 £55,000 £60,000
Average salary % change year-on-year
-9.09% -8.33%
90% offered a salary of more than £29,450 £33,000 £35,000
10% offered a salary of more than £75,000 £74,700 £78,100
UK excluding London average salary £41,000 £42,500 £40,000
% change year-on-year
-3.52% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38736 36865 41399
As % of all permanent IT jobs located in London 82.75% 81.85% 80.18%
Number of salaries quoted 31964 30489 35755
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 20 August 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +16 78 £60,000 +3.00% 13
Harrow - 18 £40,000 -
Uxbridge +9 8 £43,250 -13.50% 1
Surbiton - 5 £39,000 -
Hounslow -17 4 £46,500 +16.25%
Chessington - 4 £42,500 -
Greenford - 3 £21,250 -
Canary Wharf - 3 £52,500 -
Croydon -2 2 £31,750 +58.75%
Ruislip - 2 £40,000 - 1
Docklands, London 0 1 £67,500 +58.82%
Chiswick -7 1 £21,500 -33.84%
Bromley -11 1 £47,500 -
Kingston Upon Thames - 1 £36,000 -
Greenwich - 1 £23,000 -
Westminster - 1 £55,000 -
West Drayton - 1 £50,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 20 August 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 512 (73.56%) Service Management
2 510 (73.28%) ITIL
3 262 (37.64%) Finance
4 199 (28.59%) Windows
5 182 (26.15%) SQL
6 160 (22.99%) Microsoft
7 137 (19.68%) Service Delivery
8 129 (18.53%) Project Management
9 127 (18.25%) Remedy
9 127 (18.25%) Remedy ITSM
10 122 (17.53%) ServiceNow
11 96 (13.79%) SLA
12 94 (13.51%) MS Office
13 91 (13.07%) MS Excel
14 87 (12.50%) VMware
15 85 (12.21%) Banking
16 83 (11.93%) SQL Server
17 82 (11.78%) BMC
18 77 (11.06%) Oracle
19 72 (10.34%) Active Directory
20 68 (9.77%) VMware Infrastructure
21 66 (9.48%) Degree
22 65 (9.34%) Change Management
23 64 (9.20%) ITIL Certification
23 64 (9.20%) PRINCE2
23 64 (9.20%) Windows 7
24 60 (8.62%) Release Management
25 57 (8.19%) Configuration Management
26 54 (7.76%) Linux
27 52 (7.47%) Java

ITSM
Top Related IT Skills in London by Category

For the 6 months to 20 August 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 50 (7.18%) SharePoint
2 34 (4.89%) MS Exchange
3 16 (2.30%) IIS
4 14 (2.01%) Apache
5 12 (1.72%) Tomcat
6 11 (1.58%) BizTalk Server
6 11 (1.58%) CMS
6 11 (1.58%) SharePoint Server
7 9 (1.29%) Lync
8 7 (1.01%) Blackberry Enterprise Server
9 6 (0.86%) Oracle Workflow
9 6 (0.86%) Oracle HTTP Server
10 5 (0.72%) Exchange Server 2010
10 5 (0.72%) IBM Notes
11 4 (0.57%) Lightstreamer
11 4 (0.57%) SharePoint 2010
12 3 (0.43%) Exchange Server 2013
12 3 (0.43%) Exchange Server 2007
13 2 (0.29%) nginx
13 2 (0.29%) Exchange Server 2003
Applications
1 94 (13.51%) MS Office
2 91 (13.07%) MS Excel
3 27 (3.88%) MS PowerPoint
4 16 (2.30%) MS Visio
5 15 (2.16%) Spreadsheet
6 13 (1.87%) MS Project
7 2 (0.29%) Acrobat
8 1 (0.14%) InfoPath
Business Applications
1 127 (18.25%) Remedy ITSM
2 13 (1.87%) Oracle General Ledger
3 11 (1.58%) Misys Opics
4 2 (0.29%) assyst
4 2 (0.29%) Dynamics CRM
4 2 (0.29%) Remedy AR System
5 1 (0.14%) SAP BPC
5 1 (0.14%) SAP Oil and Gas
Cloud Services
1 52 (7.47%) SaaS
2 15 (2.16%) PaaS
3 8 (1.15%) IaaS
4 7 (1.01%) Amazon AWS
5 6 (0.86%) Office 365
5 6 (0.86%) Amazon EC2
6 4 (0.57%) Cloud Computing
7 2 (0.29%) Google Apps
Communications & Networking
1 37 (5.32%) Firewall
2 30 (4.31%) TCP/IP
3 25 (3.59%) DNS
3 25 (3.59%) WAN
4 24 (3.45%) SAN
5 21 (3.02%) VPN
6 16 (2.30%) LAN
7 15 (2.16%) MPLS
8 13 (1.87%) VoIP
8 13 (1.87%) Internet
9 12 (1.72%) SMTP
10 11 (1.58%) SSL
11 9 (1.29%) Broadband
12 8 (1.15%) DHCP
12 8 (1.15%) Wi-Fi
13 7 (1.01%) Wireshark
14 6 (0.86%) HTTP
15 5 (0.72%) Intranet
16 4 (0.57%) FTP
16 4 (0.57%) LDAP
Database & Business Intelligence
1 83 (11.93%) SQL Server
2 30 (4.31%) MySQL
3 24 (3.45%) Data Warehouse
4 19 (2.73%) SQL Server Reporting Services
5 16 (2.30%) VLDB
6 14 (2.01%) Oracle Database
6 14 (2.01%) Relational Database
7 13 (1.87%) Data Mining
8 12 (1.72%) SQL Server Analysis Services
9 11 (1.58%) SQL Server Integration Services
10 10 (1.44%) RDBMS
10 10 (1.44%) Microsoft Analysis Services
11 8 (1.15%) QlikView
12 7 (1.01%) Big Data
13 6 (0.86%) SQL Server 2008
13 6 (0.86%) MS Access
14 4 (0.57%) PostgreSQL
14 4 (0.57%) DB2
14 4 (0.57%) SQL Server 2012
15 3 (0.43%) SQL Server 2005
Development Applications
1 16 (2.30%) JIRA
2 10 (1.44%) Team Foundation Server
3 9 (1.29%) Subversion
4 7 (1.01%) Visual Studio
5 6 (0.86%) Jenkins
6 5 (0.72%) Behat
6 5 (0.72%) Selenium
6 5 (0.72%) Bugzilla
6 5 (0.72%) JBehave
6 5 (0.72%) Cucumber
7 4 (0.57%) Hudson
8 2 (0.29%) TeamCity
9 1 (0.14%) MSI
General
1 262 (37.64%) Finance
2 85 (12.21%) Banking
3 44 (6.32%) Telecoms
4 23 (3.30%) Marketing
5 18 (2.59%) Law
6 17 (2.44%) Financial Institution
6 17 (2.44%) Retail
7 16 (2.30%) Legal
8 14 (2.01%) Back Office
9 9 (1.29%) Advertising
10 8 (1.15%) Games
11 6 (0.86%) French Language
11 6 (0.86%) General Ledger
12 5 (0.72%) Investment Banking
12 5 (0.72%) Front Office
13 4 (0.57%) Local Government
14 3 (0.43%) Pharmaceutical
15 2 (0.29%) Retail Banking
15 2 (0.29%) Spanish Language
16 1 (0.14%) German Language
Job Titles
1 136 (19.54%) Analyst
2 112 (16.09%) Consultant
3 107 (15.37%) Service Manager
4 55 (7.90%) Delivery Manager
5 53 (7.61%) Services Delivery Manager
6 52 (7.47%) Developer
7 37 (5.32%) ITSM Consultant
8 36 (5.17%) Service Analyst
9 34 (4.89%) Architect
10 32 (4.60%) Management Consultant
11 28 (4.02%) Senior Consultant
11 28 (4.02%) Applications Support
12 27 (3.88%) Support Engineer
12 27 (3.88%) Desktop Support
12 27 (3.88%) Service Management Consultant
13 25 (3.59%) Support Analyst
14 19 (2.73%) Administrator
14 19 (2.73%) IT Consultant
14 19 (2.73%) Service Desk Analyst
15 18 (2.59%) Senior Manager
Libraries, Frameworks & Software Standards
1 49 (7.04%) Web Services
2 47 (6.75%) XML
3 40 (5.75%) HTML
4 28 (4.02%) .NET
4 28 (4.02%) CSS
5 21 (3.02%) SOAP
6 14 (2.01%) JSON
7 11 (1.58%) Ajax
8 9 (1.29%) XML Schema
9 8 (1.15%) Software Packaging
10 7 (1.01%) Boost C++ Libraries
10 7 (1.01%) STL
10 7 (1.01%) MFC
11 6 (0.86%) JDBC
11 6 (0.86%) HTML5
12 5 (0.72%) CSS3
12 5 (0.72%) J2EE
12 5 (0.72%) Flash
12 5 (0.72%) J2SE
13 4 (0.57%) WSH
Miscellaneous
1 44 (6.32%) CMDB
2 33 (4.74%) Management Information System
3 19 (2.73%) Blackberry
3 19 (2.73%) Computer Science
4 14 (2.01%) Foreign Exchange (FX)
4 14 (2.01%) Clustering
5 13 (1.87%) STB
5 13 (1.87%) Smartphone
6 11 (1.58%) Replication
6 11 (1.58%) Client/Server
6 11 (1.58%) Enterprise Software
7 10 (1.44%) PKI
8 8 (1.15%) PMI
8 8 (1.15%) Firmware
8 8 (1.15%) Social Media
9 7 (1.01%) Video Conferencing
9 7 (1.01%) Economics
10 6 (0.86%) Statistics
10 6 (0.86%) Reference Data
10 6 (0.86%) Visualisation
Operating Systems
1 199 (28.59%) Windows
2 64 (9.20%) Windows 7
3 54 (7.76%) Linux
4 40 (5.75%) Windows Server 2008
5 37 (5.32%) UNIX
6 23 (3.30%) Windows Server 2003
7 22 (3.16%) Solaris
8 21 (3.02%) Windows Server 2012
9 18 (2.59%) Windows XP
10 15 (2.16%) Android
10 15 (2.16%) Apple iOS
11 14 (2.01%) Windows 8
12 8 (1.15%) Mac OS
13 7 (1.01%) Red Hat Enterprise Linux
14 5 (0.72%) Mac OS X
15 4 (0.57%) AIX
16 3 (0.43%) Windows 2000
17 2 (0.29%) CentOS
Processes & Methodologies
1 512 (73.56%) Service Management
2 510 (73.28%) ITIL
3 137 (19.68%) Service Delivery
4 129 (18.53%) Project Management
5 65 (9.34%) Change Management
6 64 (9.20%) PRINCE2
7 60 (8.62%) Release Management
8 57 (8.19%) Configuration Management
9 45 (6.47%) ITIL V3
10 41 (5.89%) Problem Management
11 39 (5.60%) Workflow
11 39 (5.60%) Incident Management
12 38 (5.46%) Agile Software Development
13 37 (5.32%) Continuous Improvement
14 35 (5.03%) Information Security
15 34 (4.89%) Software Engineering
16 32 (4.60%) E-Commerce
17 31 (4.45%) Disaster Recovery
17 31 (4.45%) Business Analysis
18 28 (4.02%) Migration
Programming Languages
1 182 (26.15%) SQL
2 52 (7.47%) Java
3 50 (7.18%) JavaScript
4 41 (5.89%) PowerShell
5 33 (4.74%) Perl
6 32 (4.60%) PHP
7 25 (3.59%) VBA
8 20 (2.87%) C
9 18 (2.59%) C++
10 13 (1.87%) PL/SQL
11 12 (1.72%) C#
12 7 (1.01%) VC++
13 6 (0.86%) Python
14 5 (0.72%) Objective-C
15 3 (0.43%) PHP5
15 3 (0.43%) VB
16 2 (0.29%) PHP4
17 1 (0.14%) VB.NET
17 1 (0.14%) ABAP
17 1 (0.14%) VBScript
Qualifications
1 66 (9.48%) Degree
2 64 (9.20%) ITIL Certification
3 36 (5.17%) ITIL Foundation Certificate
4 30 (4.31%) Microsoft Certification
5 24 (3.45%) Security Cleared
6 21 (3.02%) MCSE
7 19 (2.73%) SC Cleared
8 16 (2.30%) CISSP
9 15 (2.16%) VMware Certified Professional (VCP)
10 13 (1.87%) MCP
11 10 (1.44%) PMI Certification
11 10 (1.44%) DV Cleared
12 8 (1.15%) CEH
12 8 (1.15%) Cisco Certification
12 8 (1.15%) PRINCE2 Certification
12 8 (1.15%) VCP4
12 8 (1.15%) VCP5
13 7 (1.01%) CCNA
13 7 (1.01%) ISEB
13 7 (1.01%) GCIH
Quality Assurance & Compliance
1 96 (13.79%) SLA
2 34 (4.89%) QA
3 33 (4.74%) COBIT
4 18 (2.59%) Sarbanes-Oxley
5 14 (2.01%) ISO/IEC 27001
6 6 (0.86%) PCI DSS
7 4 (0.57%) ISO/IEC 20000
8 2 (0.29%) ISO 9001
9 1 (0.14%) GPG13
System Software
1 72 (10.34%) Active Directory
2 68 (9.77%) VMware Infrastructure
3 18 (2.59%) XenApp
4 15 (2.16%) vSphere
5 14 (2.01%) XenServer
5 14 (2.01%) XenDesktop
6 13 (1.87%) Microsoft App-V
7 10 (1.44%) Oracle RMAN
8 6 (0.86%) Snort
9 5 (0.72%) VMware ESXi
9 5 (0.72%) vCloud
10 3 (0.43%) VMware ESX
11 2 (0.29%) NLBS
11 2 (0.29%) Novell eDirectory
11 2 (0.29%) Squid
11 2 (0.29%) OpenSSH
11 2 (0.29%) Hyper-V
12 1 (0.14%) KVM
12 1 (0.14%) Xen
12 1 (0.14%) VMware Server
Systems Management
1 42 (6.03%) SCCM
2 19 (2.73%) SCOM
3 10 (1.44%) Data Guard
4 7 (1.01%) SCOrch
5 5 (0.72%) Nagios
6 4 (0.57%) OpenView
6 4 (0.57%) Tivoli
6 4 (0.57%) BMC PATROL
6 4 (0.57%) HP Quality Center
6 4 (0.57%) Puppet
6 4 (0.57%) WMI
6 4 (0.57%) Opscode Chef
6 4 (0.57%) Opsview
7 3 (0.43%) ServiceCenter
7 3 (0.43%) Unicenter
8 2 (0.29%) Backup Exec
8 2 (0.29%) WSUS
9 1 (0.14%) HP UCMDB
9 1 (0.14%) Oracle Enterprise Manager
9 1 (0.14%) DameWare
Vendors
1 160 (22.99%) Microsoft
2 127 (18.25%) Remedy
3 122 (17.53%) ServiceNow
4 87 (12.50%) VMware
5 82 (11.78%) BMC
6 77 (11.06%) Oracle
7 50 (7.18%) Cisco
8 48 (6.90%) HP
9 38 (5.46%) Citrix
10 26 (3.74%) Apple
11 21 (3.02%) EMC
12 18 (2.59%) Sun
13 16 (2.30%) CA
14 14 (2.01%) Juniper
15 12 (1.72%) IBM
15 12 (1.72%) CheckPoint
16 11 (1.58%) Symantec
16 11 (1.58%) Brady
16 11 (1.58%) Misys
17 10 (1.44%) Charles River
London
Verticality Ltd
Salary: £28000 to £34000 per annum - Benefits Package
Posted: 2 hours ago
London
Capita Resourcing - IT Resourcing
Salary: £45000 - £55000 per annum + Benefits
Posted: 4 hours ago
City, London
Informatiq Consulting
Salary: £35000 - £55000 per annum
Posted: 4 hours ago
Hayes, Middlesex
Connectus
Salary: £50000 per annum
Posted: 5 hours ago
London
BPXNet
Salary: £50,000 - £60,000 per year
Posted: 6 hours ago
London
BPXNet
Salary: £45,000 - £50,000 per year
Posted: 6 hours ago
Ruislip
Interquest - IQ ESM
Salary: £40000 - £45000 per annum + bonus + benefits
Posted: Yesterday
Central London / West End
JWResource
Salary: From £55,000 to £65,000 per annum plus excellent benefits
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: Yesterday
City of London
Interquest - ITQ Financial - Tunbridge Wells
Posted: Yesterday
London
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £28000 - £340000 per annum + Shift Allowance + Benefits
Posted: 2 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £40000 per annum + Benefits
Posted: 2 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £45000 per annum + Benefits
Posted: 2 days ago
London
C.O.A.L IT Services Ltd
Salary: Package+ Bonus
Posted: 2 days ago
London
Harvey Nash plc
Salary: £28000 - £34000 per annum + Shift Allowance + Benefits
Posted: 2 days ago
London
Digitech Resourcing Ltd
Salary: From £40,000 to £60,000 per annum £40,000 to £60,000 + Bonus
Posted: 5 days ago
London
Peopleworks
Salary: From £60,000 to £65,000 per annum + 10% Bonus + Pension, Life Assuranc
Posted: 6 days ago
London
Peopleworks
Salary: From £60,000 to £65,000 per annum + £130,000 OTE + £600 pm Car Allowan
Posted: 6 days ago
North West London
Nationwide People Ltd
Salary: £150 - £185 Per Annum
Posted: 6 days ago