The first table below looks at the demand for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 352 389 447
Rank change year-on-year
+37 +58
Permanent jobs citing ITSM 332 227 194
As % of all permanent IT jobs located in London 0.69% 0.51% 0.38%
As % of the Processes & Methodologies category 0.83% 0.63% 0.47%
Number of salaries quoted 262 187 158
Average salary £50,000 £55,000 £55,000
Average salary % change year-on-year
-9.09% -
90% offered a salary of more than £28,500 £33,000 £35,000
10% offered a salary of more than £75,000 £74,100 £83,250
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
39930 36139 41098
As % of all permanent IT jobs located in London 82.60% 81.57% 79.57%
Number of salaries quoted 33136 29834 35590
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 25 July 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 84 £60,000 - 16
Harrow - 13 £36,000 -
Hounslow -17 9 - -
Uxbridge +1 7 £44,000 -20.00% 1
Surbiton - 5 £39,000 -
Canary Wharf +5 4 £52,500 +66.66%
Chessington - 4 £42,500 -
Greenford - 3 £21,250 -
Docklands, London +4 2 £67,500 +58.82%
Bromley - 2 £47,500 -
Ruislip - 2 £40,000 -
Croydon -1 1 £38,500 +22.22%
Chiswick -9 1 £21,500 - 1
Greenwich - 1 £23,000 -
West Drayton - 1 £50,000 -
Kingston Upon Thames - 1 £36,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 25 July 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 516 (73.71%) ITIL
2 515 (73.57%) Service Management
3 288 (41.14%) Finance
4 208 (29.71%) Windows
5 189 (27.00%) SQL
6 172 (24.57%) Microsoft
7 144 (20.57%) Service Delivery
8 139 (19.86%) Remedy
8 139 (19.86%) Remedy ITSM
9 131 (18.71%) Project Management
10 121 (17.29%) ServiceNow
11 95 (13.57%) MS Office
12 90 (12.86%) VMware
13 89 (12.71%) MS Excel
14 87 (12.43%) BMC
15 85 (12.14%) SLA
16 84 (12.00%) Banking
17 82 (11.71%) Active Directory
18 80 (11.43%) SQL Server
19 79 (11.29%) Oracle
20 72 (10.29%) ITIL Certification
21 70 (10.00%) Degree
21 70 (10.00%) Windows 7
22 69 (9.86%) Change Management
23 68 (9.71%) VMware Infrastructure
24 63 (9.00%) Release Management
25 62 (8.86%) PRINCE2
26 61 (8.71%) Configuration Management
27 57 (8.14%) Problem Management
28 55 (7.86%) SharePoint

ITSM
Top Related IT Skills in London by Category

For the 6 months to 25 July 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 55 (7.86%) SharePoint
2 41 (5.86%) MS Exchange
3 18 (2.57%) IIS
4 17 (2.43%) Apache
4 17 (2.43%) CMS
5 13 (1.86%) Tomcat
6 11 (1.57%) BizTalk Server
6 11 (1.57%) SharePoint Server
7 9 (1.29%) Lync
8 8 (1.14%) Oracle Workflow
8 8 (1.14%) Blackberry Enterprise Server
9 7 (1.00%) Oracle HTTP Server
10 6 (0.86%) Lightstreamer
11 5 (0.71%) Exchange Server 2010
12 4 (0.57%) nginx
12 4 (0.57%) SharePoint 2010
13 3 (0.43%) Exchange Server 2013
14 2 (0.29%) Exchange Server 2007
14 2 (0.29%) IBM Notes
15 1 (0.14%) Documentum
Applications
1 95 (13.57%) MS Office
2 89 (12.71%) MS Excel
3 22 (3.14%) MS PowerPoint
4 17 (2.43%) Spreadsheet
5 9 (1.29%) MS Visio
6 6 (0.86%) MS Project
7 1 (0.14%) InfoPath
7 1 (0.14%) Acrobat
Business Applications
1 139 (19.86%) Remedy ITSM
2 13 (1.86%) Oracle General Ledger
3 12 (1.71%) Misys Opics
4 3 (0.43%) assyst
5 2 (0.29%) Dynamics CRM
5 2 (0.29%) Remedy AR System
5 2 (0.29%) SAP BPC
Cloud Services
1 42 (6.00%) SaaS
2 14 (2.00%) PaaS
3 8 (1.14%) IaaS
4 7 (1.00%) Amazon EC2
4 7 (1.00%) Amazon AWS
5 6 (0.86%) Office 365
6 4 (0.57%) Cloud Computing
7 2 (0.29%) Google Apps
Communications & Networking
1 33 (4.71%) TCP/IP
1 33 (4.71%) Firewall
2 29 (4.14%) SAN
2 29 (4.14%) WAN
3 28 (4.00%) DNS
4 20 (2.86%) LAN
5 18 (2.57%) VPN
5 18 (2.57%) Internet
6 12 (1.71%) MPLS
6 12 (1.71%) SSL
7 11 (1.57%) SMTP
7 11 (1.57%) DHCP
7 11 (1.57%) Wi-Fi
8 10 (1.43%) VoIP
9 9 (1.29%) Intranet
10 7 (1.00%) HTTP
10 7 (1.00%) Wireshark
10 7 (1.00%) NAS
11 6 (0.86%) FTP
11 6 (0.86%) Broadband
Database & Business Intelligence
1 80 (11.43%) SQL Server
2 27 (3.86%) MySQL
3 18 (2.57%) Data Warehouse
3 18 (2.57%) SQL Server Reporting Services
3 18 (2.57%) Oracle Database
4 16 (2.29%) Relational Database
5 15 (2.14%) RDBMS
6 13 (1.86%) SQL Server Integration Services
7 12 (1.71%) SQL Server Analysis Services
8 11 (1.57%) VLDB
9 10 (1.43%) Microsoft Analysis Services
10 7 (1.00%) Data Mining
10 7 (1.00%) Big Data
10 7 (1.00%) QlikView
11 6 (0.86%) MS Access
11 6 (0.86%) SQL Server 2005
11 6 (0.86%) Oracle Database 10g
11 6 (0.86%) PostgreSQL
12 5 (0.71%) Crystal Reports
13 4 (0.57%) DB2
Development Applications
1 19 (2.71%) JIRA
2 14 (2.00%) Team Foundation Server
3 8 (1.14%) Subversion
4 7 (1.00%) Jenkins
5 6 (0.86%) Hudson
6 5 (0.71%) Behat
6 5 (0.71%) Bugzilla
6 5 (0.71%) Visual Studio
6 5 (0.71%) JBehave
6 5 (0.71%) Cucumber
6 5 (0.71%) Selenium
7 1 (0.14%) MSI
General
1 288 (41.14%) Finance
2 84 (12.00%) Banking
3 39 (5.57%) Telecoms
4 26 (3.71%) Law
5 24 (3.43%) Marketing
6 20 (2.86%) Back Office
7 17 (2.43%) Financial Institution
7 17 (2.43%) Legal
7 17 (2.43%) Retail
8 14 (2.00%) Advertising
9 10 (1.43%) Games
10 7 (1.00%) Investment Banking
11 6 (0.86%) General Ledger
11 6 (0.86%) French Language
12 5 (0.71%) Front Office
13 4 (0.57%) Spanish Language
13 4 (0.57%) Local Government
14 3 (0.43%) Pharmaceutical
15 2 (0.29%) Retail Banking
16 1 (0.14%) German Language
Job Titles
1 138 (19.71%) Analyst
2 103 (14.71%) Service Manager
3 101 (14.43%) Consultant
4 54 (7.71%) Developer
5 51 (7.29%) Delivery Manager
6 49 (7.00%) Services Delivery Manager
7 39 (5.57%) Applications Support
8 36 (5.14%) ITSM Consultant
9 33 (4.71%) Architect
10 32 (4.57%) Service Analyst
11 29 (4.14%) Support Engineer
11 29 (4.14%) Support Analyst
12 28 (4.00%) Management Consultant
12 28 (4.00%) Desktop Support
13 24 (3.43%) Senior Consultant
13 24 (3.43%) Administrator
13 24 (3.43%) Service Management Consultant
14 23 (3.29%) 3rd Line Support
15 21 (3.00%) 2nd Line Support
15 21 (3.00%) Senior Manager
Libraries, Frameworks & Software Standards
1 48 (6.86%) XML
2 47 (6.71%) Web Services
3 40 (5.71%) HTML
4 31 (4.43%) .NET
5 30 (4.29%) CSS
6 25 (3.57%) SOAP
7 16 (2.29%) JSON
8 11 (1.57%) Software Packaging
9 10 (1.43%) HTML5
10 9 (1.29%) CSS3
11 8 (1.14%) Ajax
12 7 (1.00%) XML Schema
12 7 (1.00%) Flash
12 7 (1.00%) JDBC
13 6 (0.86%) Rendezvous
14 5 (0.71%) J2SE
14 5 (0.71%) J2EE
14 5 (0.71%) MFC
14 5 (0.71%) STL
14 5 (0.71%) Boost C++ Libraries
Miscellaneous
1 43 (6.14%) CMDB
2 37 (5.29%) Management Information System
3 22 (3.14%) Blackberry
4 20 (2.86%) Smartphone
5 17 (2.43%) Computer Science
5 17 (2.43%) Foreign Exchange (FX)
6 16 (2.29%) Client/Server
7 14 (2.00%) Clustering
8 13 (1.86%) PKI
8 13 (1.86%) STB
8 13 (1.86%) Social Media
9 11 (1.57%) Enterprise Software
9 11 (1.57%) Replication
10 9 (1.29%) Firmware
11 8 (1.14%) PMI
12 7 (1.00%) Thin Client
12 7 (1.00%) Economics
12 7 (1.00%) iPad
12 7 (1.00%) Fat Client
12 7 (1.00%) Video Conferencing
Operating Systems
1 208 (29.71%) Windows
2 70 (10.00%) Windows 7
3 51 (7.29%) Linux
4 41 (5.86%) Windows Server 2008
5 35 (5.00%) UNIX
6 26 (3.71%) Windows Server 2003
7 24 (3.43%) Windows Server 2012
8 22 (3.14%) Apple iOS
9 21 (3.00%) Android
9 21 (3.00%) Solaris
9 21 (3.00%) Windows XP
10 18 (2.57%) Windows 8
11 12 (1.71%) Mac OS
12 8 (1.14%) Red Hat Enterprise Linux
13 6 (0.86%) Mac OS X
14 4 (0.57%) CentOS
15 2 (0.29%) Windows 2000
15 2 (0.29%) AIX
Processes & Methodologies
1 516 (73.71%) ITIL
2 515 (73.57%) Service Management
3 144 (20.57%) Service Delivery
4 131 (18.71%) Project Management
5 69 (9.86%) Change Management
6 63 (9.00%) Release Management
7 62 (8.86%) PRINCE2
8 61 (8.71%) Configuration Management
9 57 (8.14%) Problem Management
10 47 (6.71%) ITIL V3
11 44 (6.29%) Incident Management
12 43 (6.14%) Workflow
13 42 (6.00%) Information Security
14 41 (5.86%) Agile Software Development
15 38 (5.43%) Continuous Improvement
16 34 (4.86%) Software Engineering
17 31 (4.43%) Disaster Recovery
17 31 (4.43%) CRM
18 30 (4.29%) Migration
19 27 (3.86%) Stakeholder Management
Programming Languages
1 189 (27.00%) SQL
2 50 (7.14%) PowerShell
3 48 (6.86%) JavaScript
4 44 (6.29%) Java
5 33 (4.71%) Perl
5 33 (4.71%) PHP
6 26 (3.71%) VBA
7 19 (2.71%) C
8 14 (2.00%) C#
8 14 (2.00%) C++
9 13 (1.86%) PL/SQL
10 6 (0.86%) Python
11 5 (0.71%) Objective-C
11 5 (0.71%) VC++
12 3 (0.43%) VB
12 3 (0.43%) PHP5
13 2 (0.29%) PHP4
13 2 (0.29%) VBScript
14 1 (0.14%) VB.NET
14 1 (0.14%) ABAP
Qualifications
1 72 (10.29%) ITIL Certification
2 70 (10.00%) Degree
3 40 (5.71%) Microsoft Certification
4 30 (4.29%) MCSE
4 30 (4.29%) ITIL Foundation Certificate
5 23 (3.29%) Security Cleared
6 21 (3.00%) VMware Certified Professional (VCP)
7 19 (2.71%) MCP
8 17 (2.43%) SC Cleared
9 16 (2.29%) CISSP
10 11 (1.57%) Cisco Certification
10 11 (1.57%) MCSA
10 11 (1.57%) CCNA
10 11 (1.57%) CCA
11 10 (1.43%) Citrix Certification
11 10 (1.43%) PMI Certification
12 9 (1.29%) PRINCE2 Certification
12 9 (1.29%) CCNP
13 8 (1.14%) CEH
13 8 (1.14%) VCP4
Quality Assurance & Compliance
1 85 (12.14%) SLA
2 40 (5.71%) QA
3 29 (4.14%) COBIT
4 18 (2.57%) Sarbanes-Oxley
5 17 (2.43%) ISO/IEC 27001
6 6 (0.86%) PCI DSS
7 4 (0.57%) ISO/IEC 20000
8 1 (0.14%) GPG13
8 1 (0.14%) ISO 9001
System Software
1 82 (11.71%) Active Directory
2 68 (9.71%) VMware Infrastructure
3 26 (3.71%) XenApp
4 20 (2.86%) XenDesktop
5 18 (2.57%) Microsoft App-V
6 17 (2.43%) XenServer
6 17 (2.43%) vSphere
7 10 (1.43%) Oracle RMAN
8 6 (0.86%) Snort
9 5 (0.71%) NLBS
9 5 (0.71%) VMware ESXi
9 5 (0.71%) vCloud
10 4 (0.57%) Squid
10 4 (0.57%) Xen
10 4 (0.57%) Hyper-V
11 3 (0.43%) VMware ESX
12 2 (0.29%) Citrix Presentation Server
12 2 (0.29%) OpenSSH
13 1 (0.14%) Novell eDirectory
13 1 (0.14%) KVM
Systems Management
1 50 (7.14%) SCCM
2 18 (2.57%) SCOM
3 10 (1.43%) Data Guard
4 7 (1.00%) SCOrch
5 6 (0.86%) Opsview
5 6 (0.86%) Puppet
5 6 (0.86%) Opscode Chef
5 6 (0.86%) OpenView
5 6 (0.86%) BMC PATROL
5 6 (0.86%) Nagios
6 5 (0.71%) WSUS
7 4 (0.57%) HP Quality Center
7 4 (0.57%) WMI
7 4 (0.57%) Tivoli
8 3 (0.43%) Unicenter
9 2 (0.29%) Backup Exec
9 2 (0.29%) ServiceCenter
10 1 (0.14%) DameWare
10 1 (0.14%) Oracle Enterprise Manager
Vendors
1 172 (24.57%) Microsoft
2 139 (19.86%) Remedy
3 121 (17.29%) ServiceNow
4 90 (12.86%) VMware
5 87 (12.43%) BMC
6 79 (11.29%) Oracle
7 47 (6.71%) HP
8 46 (6.57%) Citrix
9 43 (6.14%) Cisco
10 33 (4.71%) Apple
11 21 (3.00%) EMC
11 21 (3.00%) Sun
12 17 (2.43%) CA
13 12 (1.71%) Misys
13 12 (1.71%) IBM
13 12 (1.71%) CheckPoint
13 12 (1.71%) Brady
14 11 (1.57%) SolarWinds
14 11 (1.57%) Symantec
15 10 (1.43%) Charles River
London
ANSON MCCADE
Salary: From £50,000 to £65,000 per annum
Posted: 15 hours ago
City of London
Hays IT - Uk Posting account
Salary: £300.00 - £320.00 per annum
Posted: 15 hours ago
London
Harvey Nash plc
Salary: £65000 - £70000 per annum
Posted: Yesterday
London
ARM Technology
Salary: Negotiable
Posted: 2 days ago
London
Capita
Salary: CAR
Posted: 2 days ago
City, London
Interactive Investor
Salary: Up to £50,000 per annum DOE
Posted: 3 days ago
City of London
Argyll Scott
Salary: £50000 - £55000 per annum + Bonus + Benefits
Posted: 3 days ago
London
LA International
Salary: £53000 - £66000 per annum + Benefits
Posted: 3 days ago
City, London
TEKsystems
Salary: £400 - £450 per day
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £35000 - £55000 per annum
Posted: 3 days ago
London
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 4 days ago
London
Harvey Nash plc
Salary: £28000 - £30000 per annum + Shift Allowance + Benefits
Posted: 6 days ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
London
Harvey Nash plc
Salary: £30000 - £34000 per annum + Shift Allowance + Benefits
Posted: 6 days ago
London
Lawrence Harvey IT & Change
Salary: £75000.00 - £90000.00 per annum + 20% Bonus + Benefits
Posted: 6 days ago
London
Capita - ITIN
Salary: £65000.00 - £70000.00 per annum + car
Posted: 6 days ago
London
Interquest - IQ ESM
Salary: £65000 per annum + Bonus & Car Allowance
Posted: 7 days ago
London
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 7 days ago
London
Interquest - IQ ESM
Salary: £45000 - £55000 per annum
Posted: 7 days ago
Chiswick
360 Resourcing
Salary: £18k - 25k per year + Excellent Bens
Posted: 13 days ago