The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 27 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / London
Rank 325 340 377
Rank change year-on-year
+15 +37
Permanent jobs citing ITSM 284 347 298
As % of all permanent IT jobs located in London 0.85% 0.85% 0.71%
As % of the Processes & Methodologies category 0.94% 0.96% 0.81%
Number of salaries quoted 220 268 244
Median salary £50,000 £50,000 £52,500
Median salary % change year-on-year
- -4.76%
90% offered a salary of more than £30,000 £32,500 £32,150
10% offered a salary of more than £75,000 £75,750 £75,000
UK excluding London median salary £47,500 £43,250 £40,575
% change year-on-year
+9.82% +6.59%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
30130 36214 36642
As % of all permanent IT jobs located in London 89.94% 89.22% 87.11%
Number of salaries quoted 25286 30904 30654
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £39,000 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 27 February 2017.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 42 £45,000 -5.26% 9
Wimbledon - 18 £50,000 -
Bromley -1 14 £27,500 -30.93%
Croydon +12 8 £47,500 +5.55% 2
Hammersmith -8 3 £80,000 -
Kingston Upon Thames +11 2 - -
Surbiton - 2 - -
Canary Wharf -14 1 - -
Moorgate - 1 £50,000 -
West End of London - 1 £65,000 - 1
Wembley - 1 £60,000 -
Docklands, London - 1 £25,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 27 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 458 (75.58%) Service Management
2 444 (73.27%) ITIL
3 157 (25.91%) ServiceNow
4 125 (20.63%) Finance
5 118 (19.47%) Microsoft
6 115 (18.98%) Agile Software Development
7 107 (17.66%) Windows
8 104 (17.16%) Project Management
9 102 (16.83%) Service Delivery
10 100 (16.50%) Degree
11 84 (13.86%) SLA
12 82 (13.53%) JavaScript
12 82 (13.53%) Workflow
13 81 (13.37%) Data Centre
14 80 (13.20%) Stakeholder Management
15 78 (12.87%) CSS
16 77 (12.71%) HTML
16 77 (12.71%) MS Excel
17 74 (12.21%) Incident Management
18 73 (12.05%) Continuous Improvement
19 72 (11.88%) Analytical Skills
20 69 (11.39%) Problem Management
21 68 (11.22%) Scrum
21 68 (11.22%) Active Directory
21 68 (11.22%) ITIL V3
22 66 (10.89%) XML
23 61 (10.07%) Change Management
24 58 (9.57%) MS Office
25 55 (9.08%) Asset Management
26 54 (8.91%) LAN

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (5.94%) SharePoint
2 33 (5.45%) CMS
3 16 (2.64%) Skype for Business
4 13 (2.15%) MS Exchange
5 8 (1.32%) Tomcat
6 6 (0.99%) SharePoint 2010
6 6 (0.99%) SharePoint 2013
7 4 (0.66%) Apache
7 4 (0.66%) Confluence
7 4 (0.66%) Exchange Server 2000
7 4 (0.66%) Exchange Server 2003
7 4 (0.66%) Exchange Server 2007
7 4 (0.66%) Exchange Server 2010
8 3 (0.50%) Exchange Server 2013
9 2 (0.33%) IIS
9 2 (0.33%) JBoss
9 2 (0.33%) WebLogic
9 2 (0.33%) WordPress
10 1 (0.17%) OpenStack
10 1 (0.17%) SAS
Applications
1 77 (12.71%) MS Excel
2 58 (9.57%) MS Office
3 12 (1.98%) MS PowerPoint
4 8 (1.32%) Adobe Creative Suite
4 8 (1.32%) Final Cut Pro
5 6 (0.99%) Spreadsheet
6 3 (0.50%) MS Visio
7 1 (0.17%) Acrobat
7 1 (0.17%) MS Project
Business Applications
1 37 (6.11%) Remedy ITSM
2 5 (0.83%) Oracle EBS
2 5 (0.83%) Oracle Financials
3 4 (0.66%) Unit4 Business World
4 3 (0.50%) assyst
4 3 (0.50%) Remedy AR System
4 3 (0.50%) Salesforce.com CRM
5 2 (0.33%) HFM
5 2 (0.33%) Hyperion Enterprise
5 2 (0.33%) Hyperion Planning
6 1 (0.17%) Dynamics CRM
6 1 (0.17%) Oracle CRM
6 1 (0.17%) SAP ERP
Cloud Services
1 22 (3.63%) Slack
2 21 (3.47%) Office 365
3 20 (3.30%) Microsoft Azure
4 14 (2.31%) Cloud Computing
5 11 (1.82%) Amazon AWS
5 11 (1.82%) SaaS
6 7 (1.16%) PaaS
7 5 (0.83%) Yammer
8 4 (0.66%) IaaS
9 2 (0.33%) Data Lake Analytics
9 2 (0.33%) G Suite
10 1 (0.17%) Bluemix
10 1 (0.17%) IBM Cloud
Communications & Networking
1 54 (8.91%) LAN
2 51 (8.42%) WAN
3 44 (7.26%) Firewall
3 44 (7.26%) VPN
4 41 (6.77%) DNS
5 38 (6.27%) TCP/IP
6 34 (5.61%) Internet
6 34 (5.61%) Wireless
7 33 (5.45%) BGP
8 30 (4.95%) HSRP
8 30 (4.95%) Network Security
8 30 (4.95%) OSPF
8 30 (4.95%) RIP
8 30 (4.95%) VRRP
9 28 (4.62%) Converged Networks
9 28 (4.62%) Structured Cabling
10 15 (2.48%) Reverse Proxy
11 10 (1.65%) Intranet
12 9 (1.49%) LDAP
12 9 (1.49%) Skype
Database & Business Intelligence
1 37 (6.11%) SQL Server
2 30 (4.95%) SQL Server Reporting Services
3 26 (4.29%) SQL Server Integration Services
4 21 (3.47%) Data Warehouse
5 15 (2.48%) Big Data
5 15 (2.48%) QlikView
6 14 (2.31%) Power BI
7 12 (1.98%) Relational Database
8 10 (1.65%) SQL Server 2016
8 10 (1.65%) SQL Server Analysis Services
9 8 (1.32%) Spotfire
9 8 (1.32%) SQL Server 2008
10 6 (0.99%) BusinessObjects
10 6 (0.99%) HDInsight
11 5 (0.83%) Azure SQL Database
11 5 (0.83%) Business Intelligence Development Studio
11 5 (0.83%) Hadoop
11 5 (0.83%) NoSQL
11 5 (0.83%) SQL Server 2012
12 4 (0.66%) OLAP
Development Applications
1 9 (1.49%) Team Foundation Server
2 5 (0.83%) Visual Studio
3 4 (0.66%) JIRA
4 2 (0.33%) Bitbucket
4 2 (0.33%) Git (software)
4 2 (0.33%) Jenkins
4 2 (0.33%) Subversion
General
1 125 (20.63%) Finance
2 29 (4.79%) Banking
3 24 (3.96%) Telecoms
4 16 (2.64%) Law
4 16 (2.64%) Marketing
5 9 (1.49%) Investment Banking
5 9 (1.49%) Legal
6 8 (1.32%) Billing
6 8 (1.32%) Retail
7 6 (0.99%) Financial Institution
8 5 (0.83%) German Language
8 5 (0.83%) Publishing
9 4 (0.66%) French Language
9 4 (0.66%) Local Government
10 3 (0.50%) Arabic Language
10 3 (0.50%) Pharmaceutical
11 2 (0.33%) Advertising
12 1 (0.17%) Back Office
12 1 (0.17%) International Banking
12 1 (0.17%) Retail Banking
Job Titles
1 95 (15.68%) Analyst
1 95 (15.68%) Service Manager
2 73 (12.05%) Developer
3 71 (11.72%) Consultant
4 56 (9.24%) IT Manager
5 52 (8.58%) Service Analyst
6 45 (7.43%) ServiceNow Developer
7 36 (5.94%) IT Services Manager
8 34 (5.61%) Management Consultant
9 30 (4.95%) Service Management Consultant
10 27 (4.46%) Network Engineer
11 26 (4.29%) Architect
12 25 (4.13%) Support Analyst
13 24 (3.96%) Administrator
14 22 (3.63%) Junior
14 22 (3.63%) Junior Consultant
14 22 (3.63%) Service Desk Analyst
14 22 (3.63%) Service Transition Manager
14 22 (3.63%) Transition Manager
15 20 (3.30%) ITIL Manager
Libraries, Frameworks & Software Standards
1 78 (12.87%) CSS
2 77 (12.71%) HTML
3 66 (10.89%) XML
4 51 (8.42%) Web Services
5 43 (7.10%) Ajax
6 31 (5.12%) SOAP
7 26 (4.29%) REST
8 23 (3.80%) Software Packaging
9 14 (2.31%) .NET
9 14 (2.31%) XHTML
10 6 (0.99%) AngularJS
11 5 (0.83%) D3.js
12 4 (0.66%) jQuery
13 3 (0.50%) Akka
13 3 (0.50%) Angular 2
13 3 (0.50%) JSON
13 3 (0.50%) Kafka
13 3 (0.50%) Middleware
13 3 (0.50%) React
13 3 (0.50%) WebSockets
Miscellaneous
1 81 (13.37%) Data Centre
2 72 (11.88%) Analytical Skills
3 46 (7.59%) Management Information System
4 30 (4.95%) BYOD
5 29 (4.79%) CMDB
6 15 (2.48%) Computer Science
6 15 (2.48%) User Experience
7 11 (1.82%) Fintech
8 10 (1.65%) e-Learning
9 8 (1.32%) Hybrid Cloud
9 8 (1.32%) Virtual Team
10 6 (0.99%) Data Structures
11 5 (0.83%) Client/Server
11 5 (0.83%) Mainframe
12 4 (0.66%) Algorithms
12 4 (0.66%) Driving Licence
12 4 (0.66%) IBM Mainframe
12 4 (0.66%) Private Cloud
12 4 (0.66%) Taxonomies
13 3 (0.50%) Enterprise Cloud
Operating Systems
1 107 (17.66%) Windows
2 38 (6.27%) Linux
3 29 (4.79%) Windows Server
4 26 (4.29%) Unix
5 22 (3.63%) Windows Server 2008
6 19 (3.14%) Windows Server 2012
7 14 (2.31%) Windows Server 2003
8 12 (1.98%) Windows 7
9 10 (1.65%) Mac OS
10 9 (1.49%) Apple iOS
11 7 (1.16%) Mac OS X
11 7 (1.16%) Windows 10
12 4 (0.66%) Red Hat Enterprise Linux
12 4 (0.66%) Windows 2000 Server
12 4 (0.66%) Windows Mobile
13 3 (0.50%) Solaris
14 1 (0.17%) CentOS
14 1 (0.17%) Windows 8
Processes & Methodologies
1 458 (75.58%) Service Management
2 444 (73.27%) ITIL
3 115 (18.98%) Agile Software Development
4 104 (17.16%) Project Management
5 102 (16.83%) Service Delivery
6 82 (13.53%) Workflow
7 80 (13.20%) Stakeholder Management
8 74 (12.21%) Incident Management
9 73 (12.05%) Continuous Improvement
10 69 (11.39%) Problem Management
11 68 (11.22%) ITIL V3
11 68 (11.22%) Scrum
12 61 (10.07%) Change Management
13 55 (9.08%) Asset Management
14 53 (8.75%) PRINCE2
15 52 (8.58%) Disaster Recovery
16 51 (8.42%) DevOps
17 42 (6.93%) Business Continuity
18 41 (6.77%) Migration
19 37 (6.11%) Configuration Management
Programming Languages
1 82 (13.53%) JavaScript
2 33 (5.45%) SQL
3 18 (2.97%) C#
4 17 (2.81%) C
5 15 (2.48%) T-SQL
6 11 (1.82%) Python
7 9 (1.49%) PowerShell
8 8 (1.32%) Java
9 7 (1.16%) Ruby
10 6 (0.99%) PHP
11 4 (0.66%) C++
11 4 (0.66%) Scala
12 3 (0.50%) Perl
13 2 (0.33%) PL/SQL
13 2 (0.33%) Shell Script
14 1 (0.17%) Bash Shell
14 1 (0.17%) Data Analysis Expressions (DAX)
14 1 (0.17%) VBA
14 1 (0.17%) VBScript
Qualifications
1 100 (16.50%) Degree
2 49 (8.09%) ITIL Certification
3 41 (6.77%) Cisco Certification
4 40 (6.60%) PRINCE2 Certification
5 22 (3.63%) Security Cleared
6 21 (3.47%) CCNA
6 21 (3.47%) CCNP
7 20 (3.30%) SC Cleared
8 19 (3.14%) ITIL Foundation Certificate
8 19 (3.14%) Microsoft Certification
9 14 (2.31%) MCP
9 14 (2.31%) MCSE
10 9 (1.49%) VMware Certified Professional (VCP)
11 7 (1.16%) PMP
12 6 (0.99%) A+ Certification
13 4 (0.66%) CCSA
13 4 (0.66%) DV Cleared
13 4 (0.66%) JNCIA
13 4 (0.66%) PMI Certification
14 3 (0.50%) RHCT
Quality Assurance & Compliance
1 84 (13.86%) SLA
2 28 (4.62%) QA
3 9 (1.49%) COBIT
3 9 (1.49%) Data Quality
4 6 (0.99%) ISO 9001
4 6 (0.99%) Sarbanes-Oxley
4 6 (0.99%) WCAG
5 3 (0.50%) ISO/IEC 12207
6 2 (0.33%) ISO/IEC 20000
6 2 (0.33%) ISO/IEC 27001
6 2 (0.33%) ISO22301
6 2 (0.33%) PCI DSS
6 2 (0.33%) PMBOK
6 2 (0.33%) PMO
6 2 (0.33%) Solvency II
7 1 (0.17%) RMADS
System Software
1 68 (11.22%) Active Directory
2 22 (3.63%) VMware Infrastructure
3 9 (1.49%) XenApp
4 7 (1.16%) vSphere
5 4 (0.66%) XenDesktop
5 4 (0.66%) XenServer
6 3 (0.50%) Docker
6 3 (0.50%) Hyper-V
6 3 (0.50%) VMware ESX
7 1 (0.17%) Microsoft App-V
7 1 (0.17%) Virtual Servers
Systems Management
1 11 (1.82%) SCCM
2 8 (1.32%) SCOM
3 5 (0.83%) Puppet
4 3 (0.50%) BladeLogic
4 3 (0.50%) BMC Performance Manager
4 3 (0.50%) Opscode Chef
4 3 (0.50%) Tivoli
4 3 (0.50%) vRealize
5 2 (0.33%) Control-M
5 2 (0.33%) Failover Clustering
5 2 (0.33%) OpenView
5 2 (0.33%) PowerCLI
5 2 (0.33%) WSUS
6 1 (0.17%) AirWatch
6 1 (0.17%) CA Spectrum
6 1 (0.17%) Jamf Pro
6 1 (0.17%) Nagios
6 1 (0.17%) NetBackup
6 1 (0.17%) Norton AntiVirus
6 1 (0.17%) SCSM
Vendors
1 157 (25.91%) ServiceNow
2 118 (19.47%) Microsoft
3 52 (8.58%) Cisco
4 41 (6.77%) Juniper
5 39 (6.44%) Remedy
6 33 (5.45%) VMware
7 32 (5.28%) Palo Alto
8 23 (3.80%) Citrix
9 21 (3.47%) Apple
10 20 (3.30%) PagerDuty
11 18 (2.97%) Oracle
12 17 (2.81%) HP
12 17 (2.81%) SAP
13 15 (2.48%) Alcatel-Lucent
13 15 (2.48%) Extreme Networks
14 13 (2.15%) Aruba
14 13 (2.15%) CheckPoint
15 12 (1.98%) Salesforce.com
15 12 (1.98%) Sun
15 12 (1.98%) Tableau
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 2 days ago
Croydon, Surrey
Plan-net
Salary: Competitive rate
Posted: 3 days ago
City, London
Clear Edge Consulting
Salary: From £30,000 to £35,000 per annum Benefits
Posted: 3 days ago
London
Arden Resourcing Limited
Salary: £30000 - £35000 per annum + Additional benefits
Posted: 5 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 3 days ago
London
Resource Solutions - FCA
Posted: 5 days ago
City, London
Sanderson
Salary: £65000 - £85000 per annum
Posted: 4 days ago
City of London
Spectrum IT
Salary: £60000 - £75000 per annum + 15% bonus, pension, healthcare
Posted: 7 days ago
London
Leidos
Posted: 7 days ago
City, London
Sanderson
Salary: £55000.00 - £70000 per annum
Posted: 6 days ago
City, London
Client Server
Salary: £60k to £65k + bonus + benefits
Posted: 5 days ago
London
Client Server
Salary: £60000 - £65000 per annum + bonus + benefits
Posted: 5 days ago
London
Leidos
Posted: 7 days ago
London
Leidos
Posted: 14 days ago
London
Cognizant
Salary: Competitive + Benefits
Posted: 12 days ago
London
Michael Page Technology
Salary: £50000 - £60000 per annum + Benefits + Bonus
Posted: 24 days ago
Croydon, London, United Kingdom
The Body Shop
Salary: Competitive + Excellent Benefits
Posted: 27 days ago