The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 330 391 386
Rank change year-on-year
+61 -5
Permanent jobs citing ITSM 376 275 344
As % of all permanent IT jobs located in London 0.93% 0.63% 0.71%
As % of the Processes & Methodologies category 1.04% 0.72% 0.81%
Number of salaries quoted 326 218 266
Median salary £50,000 £56,000 £50,500
Median salary % change year-on-year
-10.71% +10.89%
90% offered a salary of more than £32,500 £33,200 £31,537
10% offered a salary of more than £80,000 £70,000 £81,250
UK excluding London median salary £43,500 £45,000 £50,000
% change year-on-year
-3.33% -10.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
36235 38006 42272
As % of all permanent IT jobs located in London 89.43% 87.45% 86.86%
Number of salaries quoted 31259 31812 35050
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £37,500 £37,000
10% offered a salary of more than £85,000 £80,000 £80,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 25 May 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +42 79 £47,500 -14.79% 16
Kingston Upon Thames - 19 £42,500 -
Canary Wharf - 7 £65,000 -
Chiswick -6 3 £62,500 +8.69%
Bromley - 2 £90,000 - 1
Enfield - 1 £22,500 -
Clapham - 1 £30,000 -
Wimbledon - 1 £60,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 25 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 589 (81.35%) ITIL
2 546 (75.41%) Service Management
3 205 (28.31%) Finance
4 173 (23.90%) Service Delivery
5 161 (22.24%) Change Management
6 140 (19.34%) Microsoft
7 136 (18.78%) ITIL V3
8 134 (18.51%) ServiceNow
9 130 (17.96%) Project Management
10 129 (17.82%) Windows
11 119 (16.44%) Degree
12 102 (14.09%) Incident Management
13 87 (12.02%) SQL Server
14 83 (11.46%) PRINCE2
15 79 (10.91%) Active Directory
16 78 (10.77%) HTML
16 78 (10.77%) Linux
17 76 (10.50%) Management Information System
18 75 (10.36%) JavaScript
19 74 (10.22%) XML
19 74 (10.22%) Problem Management
20 70 (9.67%) MS Excel
21 69 (9.53%) Analytical Skills
22 68 (9.39%) Banking
23 67 (9.25%) Remedy
23 67 (9.25%) Remedy ITSM
24 64 (8.84%) MS Office
25 63 (8.70%) SQL
26 61 (8.43%) Windows Server
27 60 (8.29%) SaaS

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (4.70%) SharePoint
2 31 (4.28%) MS Exchange
3 26 (3.59%) WordPress
4 12 (1.66%) SharePoint 2010
5 6 (0.83%) CMS
5 6 (0.83%) Exchange Server 2007
5 6 (0.83%) Exchange Server 2010
5 6 (0.83%) NetWeaver
5 6 (0.83%) WebSphere
6 5 (0.69%) Blackberry Enterprise Server
6 5 (0.69%) Skype for Business
7 4 (0.55%) Apache
8 3 (0.41%) GlassFish
8 3 (0.41%) IIS
8 3 (0.41%) Oracle HTTP Server
8 3 (0.41%) Tomcat
8 3 (0.41%) WebSphere Application Server
9 2 (0.28%) Exchange Server 2000
9 2 (0.28%) Exchange Server 2013
9 2 (0.28%) SugarCRM
Applications
1 70 (9.67%) MS Excel
2 64 (8.84%) MS Office
3 19 (2.62%) MS Visio
4 15 (2.07%) MS PowerPoint
5 14 (1.93%) MS Project
6 2 (0.28%) Spreadsheet
Business Applications
1 67 (9.25%) Remedy ITSM
2 13 (1.80%) Dynamics CRM
3 5 (0.69%) Oracle Applications
3 5 (0.69%) Oracle BPM
3 5 (0.69%) SAP GRC
3 5 (0.69%) SAP R/3
4 3 (0.41%) Oracle Payroll
5 2 (0.28%) MetaTrader
6 1 (0.14%) assyst
6 1 (0.14%) Dynamics AX
6 1 (0.14%) Dynamics NAV
6 1 (0.14%) Oracle EBS
6 1 (0.14%) Oracle Financials
6 1 (0.14%) SAP ERP
6 1 (0.14%) SAP Oil and Gas
Cloud Services
1 60 (8.29%) SaaS
2 22 (3.04%) Office 365
3 18 (2.49%) PaaS
4 7 (0.97%) Microsoft Azure
5 5 (0.69%) IaaS
6 4 (0.55%) Amazon AWS
7 3 (0.41%) Cloud Computing
8 1 (0.14%) Bluemix
8 1 (0.14%) OpenShift
Communications & Networking
1 35 (4.83%) LAN
2 34 (4.70%) SAN
3 33 (4.56%) WAN
4 30 (4.14%) Intranet
5 25 (3.45%) Firewall
6 18 (2.49%) DNS
7 15 (2.07%) Cisco ASA
8 14 (1.93%) Unified Communications
9 12 (1.66%) LDAP
9 12 (1.66%) TCP/IP
10 9 (1.24%) Structured Cabling
10 9 (1.24%) VPN
11 8 (1.10%) FCoE
11 8 (1.10%) iSCSI
11 8 (1.10%) Network Security
11 8 (1.10%) SMS
11 8 (1.10%) SSL
12 7 (0.97%) VoIP
13 6 (0.83%) FTP
13 6 (0.83%) Internet
Database & Business Intelligence
1 87 (12.02%) SQL Server
2 38 (5.25%) SQL Server Reporting Services
3 15 (2.07%) MySQL
4 13 (1.80%) SQL Server 2008
4 13 (1.80%) SQL Server Integration Services
5 12 (1.66%) SQL Server 2012
6 9 (1.24%) Data Warehouse
6 9 (1.24%) Relational Database
7 7 (0.97%) Data Mining
7 7 (0.97%) VLDB
8 6 (0.83%) BusinessObjects
8 6 (0.83%) Crystal Reports
8 6 (0.83%) Oracle Reports
9 5 (0.69%) GIS
9 5 (0.69%) SAP HANA
10 3 (0.41%) DB2
10 3 (0.41%) EDRMS
10 3 (0.41%) Informix
10 3 (0.41%) Oracle BI Publisher
10 3 (0.41%) PostgreSQL
Development Applications
1 7 (0.97%) Jenkins
2 5 (0.69%) Ant
2 5 (0.69%) Git (software)
3 3 (0.41%) Eclipse
3 3 (0.41%) Hudson
3 3 (0.41%) Mercurial
4 2 (0.28%) InstallShield
4 2 (0.28%) JIRA
4 2 (0.28%) Maven
4 2 (0.28%) MSI
4 2 (0.28%) Sonatype Nexus
4 2 (0.28%) Subversion
4 2 (0.28%) TeamCity
4 2 (0.28%) WinDbg
5 1 (0.14%) PowerBuilder
General
1 205 (28.31%) Finance
2 68 (9.39%) Banking
3 39 (5.39%) Retail
4 17 (2.35%) Telecoms
5 16 (2.21%) Law
6 14 (1.93%) Legal
6 14 (1.93%) Manufacturing
7 10 (1.38%) Marketing
8 8 (1.10%) Investment Banking
9 6 (0.83%) Back Office
9 6 (0.83%) Financial Institution
10 4 (0.55%) Advertising
10 4 (0.55%) Front Office
10 4 (0.55%) Games
10 4 (0.55%) German Language
11 2 (0.28%) Retail Banking
12 1 (0.14%) Billing
12 1 (0.14%) Electronics
12 1 (0.14%) Local Government
12 1 (0.14%) Publishing
Job Titles
1 125 (17.27%) Consultant
2 112 (15.47%) Service Manager
3 109 (15.06%) Analyst
4 60 (8.29%) IT Manager
5 47 (6.49%) ServiceNow Consultant
6 46 (6.35%) ITIL Manager
7 45 (6.22%) IT Services Manager
8 42 (5.80%) Architect
8 42 (5.80%) Delivery Manager
9 40 (5.52%) Service Analyst
9 40 (5.52%) Services Delivery Manager
10 38 (5.25%) ITIL Service Manager
10 38 (5.25%) ITSM Consultant
11 35 (4.83%) Support Analyst
12 33 (4.56%) Infrastructure Engineer
13 32 (4.42%) Applications Manager
14 31 (4.28%) Administrator
14 31 (4.28%) Developer
15 28 (3.87%) Technical Consultant
16 27 (3.73%) Junior
Libraries, Frameworks & Software Standards
1 78 (10.77%) HTML
2 74 (10.22%) XML
3 60 (8.29%) Web Services
4 54 (7.46%) CSS
5 15 (2.07%) AngularJS
6 13 (1.80%) .NET
6 13 (1.80%) HTML5
7 11 (1.52%) FIX Protocol
8 10 (1.38%) Flash
9 8 (1.10%) Ajax
9 8 (1.10%) Ruby on Rails
10 7 (0.97%) Middleware
11 6 (0.83%) XSL
12 5 (0.69%) SAP Basis
12 5 (0.69%) XML Schema
13 3 (0.41%) Doctrine
13 3 (0.41%) LAMP
14 2 (0.28%) ActiveMQ
14 2 (0.28%) Apache Flex
14 2 (0.28%) SOAP
Miscellaneous
1 76 (10.50%) Management Information System
2 69 (9.53%) Analytical Skills
3 38 (5.25%) Data Centre
4 37 (5.11%) CMDB
5 27 (3.73%) Computer Science
6 25 (3.45%) Replication
7 19 (2.62%) PMI
8 16 (2.21%) Fat Client
8 16 (2.21%) Thin Client
9 15 (2.07%) Statistics
10 12 (1.66%) Clustering
11 11 (1.52%) Enterprise Software
11 11 (1.52%) FMCG
12 9 (1.24%) Blackberry
13 8 (1.10%) Fintech
14 7 (0.97%) Private Cloud
14 7 (0.97%) Wiki
15 6 (0.83%) Life Science
16 5 (0.69%) Smartphone
16 5 (0.69%) Taxonomies
Operating Systems
1 129 (17.82%) Windows
2 78 (10.77%) Linux
3 61 (8.43%) Windows Server
4 51 (7.04%) Windows 7
5 43 (5.94%) Unix
6 29 (4.01%) Windows Server 2008
7 23 (3.18%) Windows Server 2003
8 22 (3.04%) AIX
9 21 (2.90%) Red Hat Enterprise Linux
10 18 (2.49%) SUSE
11 17 (2.35%) Solaris
12 16 (2.21%) Oracle Linux
12 16 (2.21%) SUSE Linux Enterprise Server
12 16 (2.21%) Windows Server 2012
13 4 (0.55%) Android
13 4 (0.55%) Apple iOS
13 4 (0.55%) Windows XP
14 3 (0.41%) CentOS
14 3 (0.41%) Windows 10
15 2 (0.28%) Windows 2000 Server
Processes & Methodologies
1 589 (81.35%) ITIL
2 546 (75.41%) Service Management
3 173 (23.90%) Service Delivery
4 161 (22.24%) Change Management
5 136 (18.78%) ITIL V3
6 130 (17.96%) Project Management
7 102 (14.09%) Incident Management
8 83 (11.46%) PRINCE2
9 74 (10.22%) Problem Management
10 54 (7.46%) Release Management
11 52 (7.18%) Stakeholder Management
12 48 (6.63%) Workflow
13 47 (6.49%) Continuous Improvement
13 47 (6.49%) CRM
14 46 (6.35%) Performance Management
14 46 (6.35%) Process Improvement
14 46 (6.35%) Service Design
15 43 (5.94%) Information Security
16 42 (5.80%) Agile Software Development
17 38 (5.25%) Business Analysis
Programming Languages
1 75 (10.36%) JavaScript
2 63 (8.70%) SQL
3 30 (4.14%) Java
4 24 (3.31%) PowerShell
5 17 (2.35%) Perl
6 13 (1.80%) Bash Shell
6 13 (1.80%) C#
6 13 (1.80%) Ruby
7 11 (1.52%) T-SQL
8 6 (0.83%) PL/SQL
9 5 (0.69%) C
9 5 (0.69%) Shell Script
10 4 (0.55%) AWK
10 4 (0.55%) VB
11 3 (0.41%) Korn
11 3 (0.41%) Objective-C
11 3 (0.41%) Python
11 3 (0.41%) VBA
12 2 (0.28%) PHP
12 2 (0.28%) VBScript
Qualifications
1 119 (16.44%) Degree
2 56 (7.73%) ITIL Certification
3 27 (3.73%) Microsoft Certification
4 23 (3.18%) MCSE
5 21 (2.90%) CISSP
5 21 (2.90%) PMI Certification
6 19 (2.62%) CEH
6 19 (2.62%) Security Cleared
7 17 (2.35%) ISEB
7 17 (2.35%) MCSA
7 17 (2.35%) SC Cleared
8 9 (1.24%) MCP
8 9 (1.24%) Six Sigma Green Belt
9 7 (0.97%) PRINCE2 Practitioner
10 6 (0.83%) MCITP
11 4 (0.55%) MCTS
11 4 (0.55%) PRINCE2 Certification
12 3 (0.41%) CCNA
12 3 (0.41%) Cisco Certification
12 3 (0.41%) PMP
Quality Assurance & Compliance
1 51 (7.04%) SLA
2 37 (5.11%) COBIT
3 21 (2.90%) QA
4 17 (2.35%) ISO/IEC 27001
5 10 (1.38%) Data Quality
5 10 (1.38%) PMBOK
6 9 (1.24%) SAS 70
7 5 (0.69%) ISO22301
7 5 (0.69%) PCI DSS
8 4 (0.55%) Sarbanes-Oxley
9 2 (0.28%) ISO 9001
10 1 (0.14%) ISO/IEC 20000
10 1 (0.14%) P3O
System Software
1 79 (10.91%) Active Directory
2 35 (4.83%) VMware Infrastructure
3 24 (3.31%) vSphere
4 15 (2.07%) XenDesktop
4 15 (2.07%) XenServer
5 10 (1.38%) VMware ESX
6 9 (1.24%) Firmware
6 9 (1.24%) NFS
6 9 (1.24%) Veritas Cluster Server
7 6 (0.83%) XenApp
8 4 (0.55%) Docker
8 4 (0.55%) VMware ESXi
9 3 (0.41%) Squid
9 3 (0.41%) vCloud
10 2 (0.28%) Hyper-V
10 2 (0.28%) Microsoft App-V
10 2 (0.28%) Microsoft Virtual Server
11 1 (0.14%) BitLocker
11 1 (0.14%) Veritas File System
11 1 (0.14%) Xen
Systems Management
1 23 (3.18%) SCCM
2 14 (1.93%) Tivoli Storage Manager
3 12 (1.66%) Nagios
4 10 (1.38%) ZABBIX
5 9 (1.24%) SCOM
6 8 (1.10%) Opsview
7 7 (0.97%) Puppet
8 5 (0.69%) HP Data Protector
9 3 (0.41%) Ansible
9 3 (0.41%) NetBackup
10 2 (0.28%) CA Wily
10 2 (0.28%) Control-M
10 2 (0.28%) DameWare
10 2 (0.28%) OpenView Configuration Management
10 2 (0.28%) Opscode Chef
10 2 (0.28%) Perfmon
10 2 (0.28%) SCOrch
10 2 (0.28%) Windows Intune
10 2 (0.28%) WSUS
10 2 (0.28%) Zenoss
Vendors
1 140 (19.34%) Microsoft
2 134 (18.51%) ServiceNow
3 67 (9.25%) Remedy
4 57 (7.87%) Oracle
5 55 (7.60%) VMware
6 53 (7.32%) Cisco
7 41 (5.66%) HP
8 39 (5.39%) Citrix
9 35 (4.83%) IBM
10 32 (4.42%) BMC
11 27 (3.73%) Red Hat
12 22 (3.04%) Sun
13 20 (2.76%) SolarWinds
14 17 (2.35%) CheckPoint
14 17 (2.35%) Dell
15 15 (2.07%) Veeam
16 14 (1.93%) Riverbed
16 14 (1.93%) SAP
17 13 (1.80%) NetApp
18 12 (1.66%) Symantec
London
Harrington Starr
Salary: £40000 - £50000 per annum + bonus, benefits + training
Posted: 6 hours ago
City, London
ANSON MCCADE
Salary: Attractive benefits, 30 days holiday and rapid career progression
Posted: 6 hours ago
City, London
Eames Consulting
Salary: £65000 - £85000 per annum + Benefits
Posted: 6 hours ago
City, London
83Zero
Salary: From £55,000 to £65,000 per annum
Posted: 6 hours ago
City, London
Anderson Lamb
Salary: From £55,000 to £65,000 per annum plus bonus etc.
Posted: 8 hours ago
City, London
Sanderson
Salary: £55000.00 - £67500.00 per annum
Posted: 9 hours ago
City, London
Senitor Associates
Posted: 15 hours ago
London
Etonwood
Posted: Yesterday
Central London / West End
Hays Finance Technology
Salary: £22500.00 - £26500.00 per annum
Posted: Yesterday
Central London / West End
Pesaro
Salary: From £80,000 to £85,000 per annum Car + Bonus + Pension + 25 days Leav
Posted: Yesterday
City, London
Premier IT
Salary: £25000 - £30000 per annum
Posted: Yesterday
London
Hanover IT Recruitment
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 2 days ago
South West London
Logic Engagements Ltd
Salary: £47000 - £55000 per annum + bonus, pension, private health
Posted: 5 days ago
City, London
Ashdown IT
Salary: £65000 - £70000 per annum + bonus and benefits
Posted: 5 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 8 days ago
City, London
Cireson
Salary: From £22,000 to £30,000 per annum
Posted: 13 days ago
London
TDA Group
Salary: £90000 per annum + bonus and benefits
Posted: 14 days ago
Teddington, Middlesex
NPL
Salary: Dependent on Experience
Posted: 15 days ago
City of London
Mason Frank International
Salary: £70000 - £80000 per annum + Bonus & Benefits
Posted: 15 days ago
London
Client Server
Salary: £50k to £55k + bonus + benefits
Posted: 16 days ago
London with nationwide travel
Ciber UK
Salary: Competitive + Excellent Benefits
Posted: 19 days ago
London
Deerfoot IT Resources Ltd
Salary: £45000 - £50000 per annum + Generous Commission
Posted: 26 days ago
London
Deerfoot IT Resources Ltd
Salary: £60000 - £63000 per annum + Commission
Posted: 26 days ago