The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 9 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 315 375 395
Rank change year-on-year
+60 +20
Permanent jobs citing ITSM 320 329 290
As % of all permanent IT jobs located in London 0.91% 0.76% 0.65%
As % of the Processes & Methodologies category 1.02% 0.86% 0.75%
Number of salaries quoted 280 275 249
Median salary £51,500 £50,000 £55,000
Median salary % change year-on-year
+3.00% -9.09%
90% offered a salary of more than £32,600 £32,500 £30,000
10% offered a salary of more than £76,000 £76,500 £75,000
UK excluding London median salary £45,000 £42,500 £38,000
% change year-on-year
+5.88% +11.84%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
31364 38246 38707
As % of all permanent IT jobs located in London 89.04% 88.28% 86.20%
Number of salaries quoted 26560 32289 32689
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £39,250 £38,500 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 9 December 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 21 £46,141 -16.10% 7
Croydon +18 9 £57,604 +150.45% 2
Westminster - 3 £42,283 -
Hounslow +16 2 £52,500 +7.14%
Uxbridge +1 2 £68,500 +71.25%
Wimbledon - 2 - -
Teddington - 2 £45,000 -
Canary Wharf -9 1 £95,000 +65.21%
Surbiton - 1 - -
Wembley - 1 £60,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 9 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 438 (71.92%) ITIL
2 427 (70.11%) Service Management
3 166 (27.26%) Finance
4 154 (25.29%) ServiceNow
5 108 (17.73%) Service Delivery
5 108 (17.73%) Agile Software Development
6 105 (17.24%) Microsoft
7 104 (17.08%) Windows
8 82 (13.46%) Degree
9 81 (13.30%) Project Management
10 80 (13.14%) Stakeholder Management
11 77 (12.64%) Incident Management
12 75 (12.32%) Workflow
13 74 (12.15%) Data Centre
14 72 (11.82%) MS Excel
15 71 (11.66%) SLA
16 70 (11.49%) Active Directory
17 66 (10.84%) Change Management
18 62 (10.18%) JavaScript
18 62 (10.18%) Asset Management
19 59 (9.69%) ITIL V3
20 56 (9.20%) PRINCE2
21 55 (9.03%) Web Services
21 55 (9.03%) XML
21 55 (9.03%) Problem Management
21 55 (9.03%) Analytical Skills
22 54 (8.87%) Continuous Improvement
23 53 (8.70%) MS Office
23 53 (8.70%) HTML
23 53 (8.70%) Linux

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (8.21%) SharePoint
2 20 (3.28%) CMS
3 17 (2.79%) Skype for Business
4 16 (2.63%) SharePoint 2010
5 13 (2.13%) Confluence
6 12 (1.97%) MS Exchange
7 9 (1.48%) SharePoint 2013
7 9 (1.48%) Tomcat
8 6 (0.99%) Apache
9 3 (0.49%) Blackberry Enterprise Server
9 3 (0.49%) Exchange Server 2007
9 3 (0.49%) OpenStack
9 3 (0.49%) WebLogic
10 2 (0.33%) Apache Spark
10 2 (0.33%) IIS
10 2 (0.33%) JBoss
11 1 (0.16%) FileNet
11 1 (0.16%) Oracle SOA Suite
11 1 (0.16%) Oracle Workflow
11 1 (0.16%) SAS
Applications
1 72 (11.82%) MS Excel
2 53 (8.70%) MS Office
3 11 (1.81%) MS PowerPoint
4 6 (0.99%) MS Visio
5 4 (0.66%) Adobe Creative Suite
5 4 (0.66%) Final Cut Pro
5 4 (0.66%) Spreadsheet
6 3 (0.49%) MS Project
Business Applications
1 39 (6.40%) Remedy ITSM
2 9 (1.48%) Oracle EBS
3 8 (1.31%) Oracle Financials
4 2 (0.33%) HFM
4 2 (0.33%) Hyperion Enterprise
4 2 (0.33%) Hyperion Planning
5 1 (0.16%) MetaTrader
5 1 (0.16%) Oracle Applications
5 1 (0.16%) Oracle EBS R12
5 1 (0.16%) SAP Business One
5 1 (0.16%) SAP ERP
5 1 (0.16%) SAP HR
Cloud Services
1 23 (3.78%) SaaS
2 22 (3.61%) Office 365
3 17 (2.79%) Cloud Computing
3 17 (2.79%) Microsoft Azure
4 12 (1.97%) PaaS
4 12 (1.97%) Slack
5 10 (1.64%) Amazon AWS
6 6 (0.99%) IaaS
7 5 (0.82%) Yammer
8 3 (0.49%) Bluemix
8 3 (0.49%) Google Drive
8 3 (0.49%) IBM Cloud
9 2 (0.33%) Data Lake Analytics
10 1 (0.16%) G Suite
Communications & Networking
1 49 (8.05%) LAN
2 45 (7.39%) WAN
3 42 (6.90%) DNS
4 41 (6.73%) Firewall
5 38 (6.24%) VPN
6 31 (5.09%) TCP/IP
7 29 (4.76%) BGP
8 28 (4.60%) Network Security
8 28 (4.60%) Wireless
9 25 (4.11%) HSRP
9 25 (4.11%) OSPF
9 25 (4.11%) RIP
9 25 (4.11%) VRRP
10 24 (3.94%) Converged Networks
10 24 (3.94%) Structured Cabling
11 21 (3.45%) Internet
12 13 (2.13%) DHCP
12 13 (2.13%) Reverse Proxy
13 11 (1.81%) LDAP
14 9 (1.48%) VoIP
Database & Business Intelligence
1 37 (6.08%) SQL Server
2 33 (5.42%) Data Warehouse
3 25 (4.11%) SQL Server Reporting Services
4 24 (3.94%) SQL Server Integration Services
5 15 (2.46%) QlikView
6 14 (2.30%) Oracle Database
7 13 (2.13%) Big Data
7 13 (2.13%) BusinessObjects
7 13 (2.13%) Oracle Database 12c
8 11 (1.81%) Power BI
9 7 (1.15%) Hadoop
9 7 (1.15%) NoSQL
9 7 (1.15%) Pentaho
9 7 (1.15%) PowerCenter
9 7 (1.15%) Spotfire
9 7 (1.15%) SQL Server 2016
9 7 (1.15%) SQL Server Analysis Services
10 6 (0.99%) SQL Server 2008
11 5 (0.82%) Business Intelligence Development Studio
11 5 (0.82%) HDInsight
Development Applications
1 16 (2.63%) JIRA
2 13 (2.13%) Team Foundation Server
3 7 (1.15%) Talend Open Studio
4 2 (0.33%) Git (software)
4 2 (0.33%) Jenkins
4 2 (0.33%) Subversion
4 2 (0.33%) Visual Studio
5 1 (0.16%) Oracle Forms
General
1 166 (27.26%) Finance
2 39 (6.40%) Banking
3 33 (5.42%) Law
4 30 (4.93%) Telecoms
5 20 (3.28%) Marketing
6 14 (2.30%) Legal
7 11 (1.81%) Investment Banking
7 11 (1.81%) Retail
8 10 (1.64%) Billing
9 5 (0.82%) German Language
10 4 (0.66%) French Language
10 4 (0.66%) Publishing
11 3 (0.49%) Arabic Language
11 3 (0.49%) Financial Institution
11 3 (0.49%) Korean Language
11 3 (0.49%) Manufacturing
11 3 (0.49%) Pharmaceutical
11 3 (0.49%) Retail Banking
12 2 (0.33%) Back Office
12 2 (0.33%) Front Office
Job Titles
1 91 (14.94%) Analyst
2 84 (13.79%) Service Manager
3 81 (13.30%) Consultant
4 56 (9.20%) IT Manager
5 46 (7.55%) Developer
6 43 (7.06%) Support Analyst
7 38 (6.24%) Service Analyst
8 34 (5.58%) Administrator
9 30 (4.93%) IT Services Manager
9 30 (4.93%) Management Consultant
10 29 (4.76%) Architect
10 29 (4.76%) ServiceNow Developer
11 25 (4.11%) Delivery Manager
11 25 (4.11%) IT Support
11 25 (4.11%) Service Management Consultant
12 24 (3.94%) Junior
12 24 (3.94%) Junior Consultant
12 24 (3.94%) Service Desk Analyst
13 23 (3.78%) Network Engineer
14 21 (3.45%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 55 (9.03%) Web Services
1 55 (9.03%) XML
2 53 (8.70%) HTML
3 52 (8.54%) CSS
4 18 (2.96%) Ajax
4 18 (2.96%) SOAP
4 18 (2.96%) Software Packaging
5 15 (2.46%) REST
6 13 (2.13%) .NET
7 8 (1.31%) JMS
8 7 (1.15%) AngularJS
8 7 (1.15%) XSD
9 6 (0.99%) Middleware
10 5 (0.82%) XHTML
11 4 (0.66%) ASP.NET
11 4 (0.66%) SAP Basis
11 4 (0.66%) X-Windows
12 3 (0.49%) JSON
12 3 (0.49%) LAMP
12 3 (0.49%) Twitter Bootstrap
Miscellaneous
1 74 (12.15%) Data Centre
2 55 (9.03%) Analytical Skills
3 46 (7.55%) Management Information System
4 28 (4.60%) CMDB
5 26 (4.27%) BYOD
6 15 (2.46%) Virtual Team
7 14 (2.30%) Computer Science
8 11 (1.81%) Data Integration
8 11 (1.81%) Statistics
9 10 (1.64%) e-Learning
9 10 (1.64%) User Experience
10 8 (1.31%) Blackberry
10 8 (1.31%) Reinsurance
11 7 (1.15%) Fat Client
11 7 (1.15%) Thin Client
12 6 (0.99%) Data Structures
12 6 (0.99%) Hybrid Cloud
12 6 (0.99%) Mobile Computing
12 6 (0.99%) Video Conferencing
13 5 (0.82%) Algorithms
Operating Systems
1 104 (17.08%) Windows
2 53 (8.70%) Linux
3 32 (5.25%) Unix
4 28 (4.60%) Windows Server
5 27 (4.43%) Windows Server 2008
6 26 (4.27%) Windows 7
7 23 (3.78%) Windows Server 2012
8 16 (2.63%) Mac OS X
8 16 (2.63%) Windows Server 2003
9 9 (1.48%) Apple iOS
10 8 (1.31%) Solaris
11 5 (0.82%) Red Hat Enterprise Linux
12 4 (0.66%) Mac OS
12 4 (0.66%) Windows 10
12 4 (0.66%) Windows Mobile
12 4 (0.66%) Windows XP
13 3 (0.49%) Android
14 2 (0.33%) AIX
14 2 (0.33%) HPUX
14 2 (0.33%) SUSE
Processes & Methodologies
1 438 (71.92%) ITIL
2 427 (70.11%) Service Management
3 108 (17.73%) Agile Software Development
3 108 (17.73%) Service Delivery
4 81 (13.30%) Project Management
5 80 (13.14%) Stakeholder Management
6 77 (12.64%) Incident Management
7 75 (12.32%) Workflow
8 66 (10.84%) Change Management
9 62 (10.18%) Asset Management
10 59 (9.69%) ITIL V3
11 56 (9.20%) PRINCE2
12 55 (9.03%) Problem Management
13 54 (8.87%) Continuous Improvement
14 53 (8.70%) Migration
15 51 (8.37%) Disaster Recovery
16 50 (8.21%) Scrum
17 43 (7.06%) Business Continuity
18 41 (6.73%) Business Intelligence
19 35 (5.75%) DevOps
Programming Languages
1 62 (10.18%) JavaScript
2 38 (6.24%) SQL
3 24 (3.94%) C
4 17 (2.79%) C#
5 16 (2.63%) Java
6 13 (2.13%) PL/SQL
6 13 (2.13%) Shell Script
7 12 (1.97%) PowerShell
8 8 (1.31%) PHP
8 8 (1.31%) Python
8 8 (1.31%) Ruby
9 7 (1.15%) XPath
10 5 (0.82%) Scala
10 5 (0.82%) T-SQL
11 4 (0.66%) C++
11 4 (0.66%) Perl
12 1 (0.16%) ABAP
12 1 (0.16%) Bash Shell
Qualifications
1 82 (13.46%) Degree
2 41 (6.73%) ITIL Certification
3 37 (6.08%) Cisco Certification
4 31 (5.09%) PRINCE2 Certification
4 31 (5.09%) Security Cleared
5 29 (4.76%) SC Cleared
6 21 (3.45%) CCNA
6 21 (3.45%) ITIL Foundation Certificate
7 20 (3.28%) Microsoft Certification
8 19 (3.12%) CCNP
9 14 (2.30%) MCSE
9 14 (2.30%) VMware Certified Professional (VCP)
10 12 (1.97%) MCP
11 7 (1.15%) MCSA
12 5 (0.82%) A+ Certification
12 5 (0.82%) CISSP
12 5 (0.82%) PMP
13 4 (0.66%) ISEB
13 4 (0.66%) Oracle Certification
13 4 (0.66%) RHCT
Quality Assurance & Compliance
1 71 (11.66%) SLA
2 11 (1.81%) COBIT
2 11 (1.81%) WCAG
3 5 (0.82%) ISO/IEC 27001
4 4 (0.66%) Data Quality
4 4 (0.66%) Government Security Classifications
4 4 (0.66%) ISO 9001
4 4 (0.66%) ISO22301
4 4 (0.66%) Solvency II
5 3 (0.49%) QA
6 2 (0.33%) ISO/IEC 12207
6 2 (0.33%) ISO/IEC 20000
6 2 (0.33%) PCI DSS
7 1 (0.16%) RMADS
7 1 (0.16%) Sarbanes-Oxley
System Software
1 70 (11.49%) Active Directory
2 29 (4.76%) VMware Infrastructure
3 12 (1.97%) XenApp
4 7 (1.15%) Microsoft App-V
4 7 (1.15%) vSphere
5 6 (0.99%) Virtual Desktop
5 6 (0.99%) XenDesktop
6 4 (0.66%) Terminal Server
6 4 (0.66%) VMware ESX
6 4 (0.66%) XenServer
7 3 (0.49%) Docker
8 2 (0.33%) Hyper-V
8 2 (0.33%) Terminal Services
8 2 (0.33%) vCloud
9 1 (0.16%) Oracle RAC
9 1 (0.16%) Virtual Servers
Systems Management
1 16 (2.63%) Control-M
2 15 (2.46%) SCOM
3 14 (2.30%) SCCM
4 8 (1.31%) Nagios
5 7 (1.15%) Casper Suite
6 6 (0.99%) vRealize
7 5 (0.82%) Puppet
8 4 (0.66%) Backup Exec
8 4 (0.66%) CA Spectrum
8 4 (0.66%) NetBackup
8 4 (0.66%) Norton AntiVirus
8 4 (0.66%) WSUS
9 3 (0.49%) BladeLogic
9 3 (0.49%) BMC Performance Manager
9 3 (0.49%) OpenView Configuration Management
9 3 (0.49%) Opscode Chef
9 3 (0.49%) Opsview
9 3 (0.49%) SafeCom
9 3 (0.49%) ZABBIX
10 2 (0.33%) Tivoli
Vendors
1 154 (25.29%) ServiceNow
2 105 (17.24%) Microsoft
3 51 (8.37%) Cisco
4 41 (6.73%) Remedy
5 37 (6.08%) VMware
6 35 (5.75%) Juniper
6 35 (5.75%) Oracle
7 31 (5.09%) Citrix
8 27 (4.43%) Palo Alto
9 23 (3.78%) HP
10 21 (3.45%) IBM
11 20 (3.28%) Tableau
12 16 (2.63%) SAP
13 14 (2.30%) Apple
13 14 (2.30%) Informatica
13 14 (2.30%) Salesforce.com
14 13 (2.13%) Alcatel-Lucent
14 13 (2.13%) BMC
14 13 (2.13%) CheckPoint
14 13 (2.13%) EXASOL
City, London
Crimson Ltd
Salary: £75000 - £80000 per annum + excellent benefits
Posted: 55 minutes ago
North West London
Peopleworks
Salary: From £50,000 to £55,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
Central London / West End
Pro-Quest Resourcing Ltd
Salary: £40000 - £75000 Per Annum 50-70K + 15% bonus + 25 days holiday + Caree
Posted: Yesterday
London
Pro-Quest Resourcing Ltd
Salary: £50000 - £80000 Per Annum 50-75K + 15% bonus + Pension + 5 weeks+SNow
Posted: Yesterday
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 23 hours ago
Central London / West End
Peopleworks
Salary: From £40,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
Croydon, Surrey
MOTT MACDONALD
Posted: 2 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £28k - 35k per year
Posted: 2 days ago
London
EXCELerate
Salary: From £60,000 to £80,000 per annum Plus Bonus and Corporate Benefits
Posted: 3 days ago
South West London
Proactive Appointments
Salary: £50000 per annum + Bonus + Benefits
Posted: 2 days ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 3 days ago
London
E-Frontiers
Salary: Up to £26,000 per annum
Posted: 3 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum + pension + allowance + benefits
Posted: 4 days ago
City, London
Thebes IT
Posted: Yesterday
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 4 days ago
London
Ampersand Consulting
Salary: £75000 per annum + Fantastic Benefits
Posted: 7 days ago
London
Pro-Quest
Salary: 50000-75000 Per Annum 50,000 - 65,000 + bonus + healthcare + pension
Posted: 14 days ago
London
Talent Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 14 days ago
East London
Clifford Chance London Limited
Salary: Competitive plus Benefits to include free onsite health club
Posted: 17 days ago
City of London
Bankside Recruitment
Salary: £80,000 - £100,000 per year plus benefits
Posted: 21 days ago
London
Hitachi Consulting UK
Salary: From £75,000 to £95,000 per annum Incl Benefits + Bonus
Posted: 17 days ago
City of London
Interquest - IQ Tech
Salary: £25000 - £75000 per annum + Bonus & Benefits
Posted: 17 days ago
City of London
Venturi
Salary: £65000 - £70000.00 per annum + bonus +Full bens
Posted: 25 days ago