The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 373 358 428
Rank change year-on-year
-15 +70
Permanent jobs citing ITSM 274 344 197
As % of all permanent IT jobs located in London 0.63% 0.71% 0.45%
As % of the Processes & Methodologies category 0.74% 0.84% 0.54%
Number of salaries quoted 218 266 172
Average salary £56,000 £50,500 £55,000
Average salary % change year-on-year
+10.89% -8.18%
90% offered a salary of more than £33,200 £31,537 £35,000
10% offered a salary of more than £70,000 £81,250 £70,000
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
36924 40808 36557
As % of all permanent IT jobs located in London 85.00% 83.87% 83.07%
Number of salaries quoted 30899 33851 30418
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £36,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 22 May 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 82 £55,750 +6.19% 10
Chessington +3 8 £32,500 -23.52%
Chiswick +10 7 £57,500 +27.77% 1
Paddington -2 2 - -
Harrow - 2 - -
Docklands, London +2 1 £40,000 -40.74%
Hounslow -1 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 457 (79.90%) ITIL
2 422 (73.78%) Service Management
3 207 (36.19%) Windows
4 178 (31.12%) Microsoft
5 124 (21.68%) Service Delivery
6 115 (20.10%) Finance
7 109 (19.06%) Active Directory
8 108 (18.88%) Project Management
9 106 (18.53%) VMware
10 103 (18.01%) PRINCE2
11 102 (17.83%) Degree
12 101 (17.66%) Remedy
12 101 (17.66%) Remedy ITSM
13 98 (17.13%) Analytical Skills
14 83 (14.51%) ServiceNow
15 82 (14.34%) SLA
16 78 (13.64%) VMware Infrastructure
17 75 (13.11%) SharePoint
18 74 (12.94%) SQL
19 71 (12.41%) Management Information System
20 70 (12.24%) HP
21 68 (11.89%) SCCM
22 67 (11.71%) SQL Server
23 66 (11.54%) Security Cleared
24 64 (11.19%) MS Office
24 64 (11.19%) MS Excel
25 63 (11.01%) VPN
26 61 (10.66%) Cisco
26 61 (10.66%) Windows Server 2008
27 59 (10.31%) Linux

ITSM
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (13.11%) SharePoint
2 56 (9.79%) MS Exchange
3 21 (3.67%) Lync
4 19 (3.32%) Exchange Server 2010
5 18 (3.15%) SharePoint 2010
6 13 (2.27%) Apache
7 12 (2.10%) Tomcat
8 9 (1.57%) Blackberry Enterprise Server
9 8 (1.40%) GroupWise
10 7 (1.22%) WebSphere
10 7 (1.22%) IBM Notes
11 6 (1.05%) IIS
12 5 (0.87%) Exchange Server 2007
13 4 (0.70%) Exchange Server 2000
13 4 (0.70%) CMS
13 4 (0.70%) Exchange Server 2013
13 4 (0.70%) Drupal
14 2 (0.35%) WebLogic
14 2 (0.35%) Confluence
15 1 (0.17%) Oracle Coherence
Applications
1 64 (11.19%) MS Office
1 64 (11.19%) MS Excel
2 17 (2.97%) MS PowerPoint
3 9 (1.57%) MS Visio
4 6 (1.05%) MS Project
5 2 (0.35%) Spreadsheet
Business Applications
1 101 (17.66%) Remedy ITSM
2 2 (0.35%) assyst
2 2 (0.35%) SAP CCM
2 2 (0.35%) SAP ERP
2 2 (0.35%) Remedy AR System
3 1 (0.17%) IntelliMatch
3 1 (0.17%) SAP SRM
3 1 (0.17%) Autonomy Scrittura
3 1 (0.17%) Oracle Applications
3 1 (0.17%) SAP PM
3 1 (0.17%) Dynamics CRM
3 1 (0.17%) Dynamics AX
3 1 (0.17%) SAP Retail
3 1 (0.17%) FLEXCUBE
3 1 (0.17%) RMDS
Cloud Services
1 34 (5.94%) SaaS
2 10 (1.75%) Office 365
3 7 (1.22%) Cloud Computing
3 7 (1.22%) Amazon AWS
4 5 (0.87%) PaaS
5 4 (0.70%) Google Drive
6 2 (0.35%) IaaS
7 1 (0.17%) Microsoft Azure
Communications & Networking
1 63 (11.01%) VPN
2 48 (8.39%) Firewall
3 38 (6.64%) TCP/IP
4 37 (6.47%) LAN
5 33 (5.77%) WAN
6 28 (4.90%) DNS
6 28 (4.90%) SAN
7 25 (4.37%) LDAP
7 25 (4.37%) SSL
8 18 (3.15%) VoIP
9 16 (2.80%) MPLS
10 14 (2.45%) SMTP
11 12 (2.10%) DHCP
12 10 (1.75%) NAS
13 8 (1.40%) Broadband
14 7 (1.22%) Cisco ASA
15 6 (1.05%) FTP
15 6 (1.05%) Internet
15 6 (1.05%) BGP
16 5 (0.87%) Cisco IOS
Database & Business Intelligence
1 67 (11.71%) SQL Server
2 14 (2.45%) SQL Server Reporting Services
3 10 (1.75%) Oracle Database
4 9 (1.57%) SQL Server 2008
4 9 (1.57%) MySQL
5 7 (1.22%) SQL Server 2012
6 6 (1.05%) Data Warehouse
7 5 (0.87%) Relational Database
7 5 (0.87%) Data Mining
8 4 (0.70%) VLDB
8 4 (0.70%) Big Data
9 3 (0.52%) PostgreSQL
9 3 (0.52%) DataStage
9 3 (0.52%) Informix
9 3 (0.52%) RDBMS
10 2 (0.35%) SQLPlus
10 2 (0.35%) SQL Server Integration Services
10 2 (0.35%) QlikView
10 2 (0.35%) SQL Server Analysis Services
11 1 (0.17%) HDInsight
Development Applications
1 6 (1.05%) LoadRunner
2 5 (0.87%) Jenkins
3 4 (0.70%) MSI
3 4 (0.70%) Git (software)
3 4 (0.70%) Selenium
3 4 (0.70%) SonarQube
4 3 (0.52%) Subversion
5 2 (0.35%) VSS/SourceSafe
5 2 (0.35%) InstallShield
5 2 (0.35%) Team Foundation Server
5 2 (0.35%) JIRA
6 1 (0.17%) Artifactory
6 1 (0.17%) Rational DOORS
6 1 (0.17%) WinDbg
6 1 (0.17%) Hudson
6 1 (0.17%) Maven
6 1 (0.17%) ClearQuest
6 1 (0.17%) AdminStudio
6 1 (0.17%) Oracle Forms
6 1 (0.17%) ClearCase
General
1 115 (20.10%) Finance
2 43 (7.52%) Banking
3 30 (5.24%) Telecoms
4 22 (3.85%) Retail
5 19 (3.32%) Law
6 17 (2.97%) Advertising
7 16 (2.80%) Manufacturing
8 15 (2.62%) Marketing
9 12 (2.10%) Games
10 11 (1.92%) Back Office
11 10 (1.75%) Publishing
11 10 (1.75%) Spanish Language
12 9 (1.57%) Investment Banking
13 8 (1.40%) Legal
13 8 (1.40%) German Language
14 7 (1.22%) French Language
14 7 (1.22%) Billing
14 7 (1.22%) Financial Institution
15 6 (1.05%) Front Office
16 4 (0.70%) Corporate Banking
Job Titles
1 106 (18.53%) Service Manager
2 66 (11.54%) Consultant
3 59 (10.31%) Analyst
4 54 (9.44%) Developer
5 43 (7.52%) Services Delivery Manager
5 43 (7.52%) Delivery Manager
6 37 (6.47%) Technical Consultant
7 30 (5.24%) Support Engineer
8 27 (4.72%) ServiceNow Developer
9 26 (4.55%) Project Manager
9 26 (4.55%) Service Desk Manager
10 22 (3.85%) Infrastructure Engineer
10 22 (3.85%) ServiceNow Consultant
11 21 (3.67%) Senior Consultant
12 20 (3.50%) Support Analyst
12 20 (3.50%) Transition Manager
13 19 (3.32%) Architect
13 19 (3.32%) Network Engineer
14 17 (2.97%) Senior Technical Consultant
14 17 (2.97%) Administrator
Libraries, Frameworks & Software Standards
1 37 (6.47%) .NET
2 34 (5.94%) Web Services
3 28 (4.90%) HTML
4 27 (4.72%) XML
5 20 (3.50%) SOAP
6 18 (3.15%) CSS
7 17 (2.97%) Ajax
8 16 (2.80%) COM
9 11 (1.92%) ASP.NET
10 9 (1.57%) Application Packaging
11 8 (1.40%) OpenMP
12 5 (0.87%) OAuth
12 5 (0.87%) REST
12 5 (0.87%) HTML5
12 5 (0.87%) SAML
13 4 (0.70%) WSH
13 4 (0.70%) RabbitMQ
13 4 (0.70%) Django
13 4 (0.70%) Doctrine
14 3 (0.52%) SAP Basis
Miscellaneous
1 98 (17.13%) Analytical Skills
2 71 (12.41%) Management Information System
3 38 (6.64%) CMDB
4 32 (5.59%) Computer Science
5 20 (3.50%) Blackberry
6 18 (3.15%) Client/Server
7 15 (2.62%) Performance Metrics
8 14 (2.45%) iPad
9 11 (1.92%) PMI
10 10 (1.75%) Thin Client
10 10 (1.75%) iPhone
10 10 (1.75%) Video Conferencing
10 10 (1.75%) Fat Client
10 10 (1.75%) Life Science
11 8 (1.40%) Foreign Exchange (FX)
11 8 (1.40%) Statistics
11 8 (1.40%) Grid Computing
11 8 (1.40%) Mathematics
12 7 (1.22%) FMCG
13 6 (1.05%) Economics
Operating Systems
1 207 (36.19%) Windows
2 61 (10.66%) Windows Server 2008
3 59 (10.31%) Linux
4 57 (9.97%) Windows 7
5 49 (8.57%) Windows Server 2012
6 32 (5.59%) UNIX
7 21 (3.67%) Windows 8
7 21 (3.67%) Red Hat Enterprise Linux
8 18 (3.15%) Windows Server 2003
9 17 (2.97%) Apple iOS
10 14 (2.45%) Android
11 11 (1.92%) Solaris
12 8 (1.40%) NetWare
13 7 (1.22%) Debian
14 6 (1.05%) Windows XP
14 6 (1.05%) Mac OS X
15 5 (0.87%) Mac OS
16 4 (0.70%) Windows Vista
16 4 (0.70%) Ubuntu
16 4 (0.70%) CentOS
Processes & Methodologies
1 457 (79.90%) ITIL
2 422 (73.78%) Service Management
3 124 (21.68%) Service Delivery
4 108 (18.88%) Project Management
5 103 (18.01%) PRINCE2
6 55 (9.62%) Incident Management
7 54 (9.44%) Agile Software Development
7 54 (9.44%) Change Management
8 50 (8.74%) Continuous Improvement
9 41 (7.17%) Problem Management
10 38 (6.64%) Information Security
11 37 (6.47%) People Management
12 34 (5.94%) Configuration Management
13 31 (5.42%) Stakeholder Management
13 31 (5.42%) Business Analysis
14 30 (5.24%) Change Control
15 27 (4.72%) Root Cause Analysis
16 26 (4.55%) Data Management
17 25 (4.37%) Asset Management
18 24 (4.20%) Release Management
Programming Languages
1 74 (12.94%) SQL
2 51 (8.92%) C
3 39 (6.82%) JavaScript
4 25 (4.37%) C#
5 16 (2.80%) Java
6 10 (1.75%) Shell Script
7 9 (1.57%) C++
8 8 (1.40%) Fortran
8 8 (1.40%) Perl
8 8 (1.40%) PowerShell
9 7 (1.22%) PHP
9 7 (1.22%) PL/SQL
10 4 (0.70%) VBScript
10 4 (0.70%) Python
11 2 (0.35%) T-SQL
11 2 (0.35%) Ruby
12 1 (0.17%) XPath
12 1 (0.17%) VBA
12 1 (0.17%) XQuery
Qualifications
1 102 (17.83%) Degree
2 66 (11.54%) Security Cleared
3 50 (8.74%) SC Cleared
4 48 (8.39%) ITIL Certification
5 33 (5.77%) Microsoft Certification
6 27 (4.72%) MCSE
7 26 (4.55%) ITIL Foundation Certificate
8 17 (2.97%) Cisco Certification
9 16 (2.80%) CCNA
10 15 (2.62%) PMI Certification
11 12 (2.10%) MCP
11 12 (2.10%) ISEB
12 11 (1.92%) VMware Certified Professional (VCP)
12 11 (1.92%) PRINCE2 Certification
13 9 (1.57%) MCSA
13 9 (1.57%) CISSP
14 8 (1.40%) VCAP
14 8 (1.40%) PRINCE2 Practitioner
15 7 (1.22%) CCA
15 7 (1.22%) Citrix Certification
Quality Assurance & Compliance
1 82 (14.34%) SLA
2 29 (5.07%) QA
3 10 (1.75%) Sarbanes-Oxley
4 7 (1.22%) ISO/IEC 27001
5 6 (1.05%) PCI DSS
6 3 (0.52%) COBIT
6 3 (0.52%) ISO 9001
7 2 (0.35%) PMBOK
8 1 (0.17%) RosettaNet
8 1 (0.17%) ISO 9000
System Software
1 109 (19.06%) Active Directory
2 78 (13.64%) VMware Infrastructure
3 21 (3.67%) Microsoft App-V
4 17 (2.97%) VMware Workstation
5 14 (2.45%) vCloud
6 11 (1.92%) Hyper-V
6 11 (1.92%) XenApp
7 9 (1.57%) XenDesktop
8 7 (1.22%) vSphere
8 7 (1.22%) VMware ESX
8 7 (1.22%) Samba
9 6 (1.05%) Terminal Services
9 6 (1.05%) Xen
9 6 (1.05%) VMware ESXi
10 4 (0.70%) Varnish
11 3 (0.52%) Terminal Server
12 2 (0.35%) Sendmail
13 1 (0.17%) Veritas Cluster Server
13 1 (0.17%) Snort
13 1 (0.17%) Firmware
Systems Management
1 68 (11.89%) SCCM
2 18 (3.15%) SCOM
3 16 (2.80%) HP Quality Center
4 15 (2.62%) HP UCMDB
5 11 (1.92%) SCOrch
5 11 (1.92%) Nagios
6 9 (1.57%) Opsview
7 7 (1.22%) Tivoli
8 4 (0.70%) Unicenter
8 4 (0.70%) Puppet
8 4 (0.70%) Opscode Chef
8 4 (0.70%) WSUS
8 4 (0.70%) CA LISA
8 4 (0.70%) Casper Suite
9 3 (0.52%) BMC Marimba
9 3 (0.52%) ZABBIX
9 3 (0.52%) Red Hat Satellite
9 3 (0.52%) Dollar Universe
9 3 (0.52%) BladeLogic
9 3 (0.52%) WMI
Vendors
1 178 (31.12%) Microsoft
2 106 (18.53%) VMware
3 101 (17.66%) Remedy
4 83 (14.51%) ServiceNow
5 70 (12.24%) HP
6 61 (10.66%) Cisco
7 53 (9.27%) Citrix
8 50 (8.74%) BMC
9 31 (5.42%) Red Hat
10 29 (5.07%) IBM
11 20 (3.50%) EMC
11 20 (3.50%) Oracle
12 17 (2.97%) SAP
13 16 (2.80%) LANDesk
14 14 (2.45%) Dell
15 12 (2.10%) CA
15 12 (2.10%) CommVault
16 11 (1.92%) Websense
17 9 (1.57%) Juniper
18 8 (1.40%) McAfee
City, London
Networking People
Posted: 2 days ago
London
Etech Partners
Salary: Up to £25,000 per annum + Bens
Posted: 2 days ago
London
Real Staffing
Salary: £30000 - £35000 per annum + competitive
Posted: 2 days ago
South East London
Harper Collins Publishers
Salary: Competitive plus company benefits
Posted: 2 days ago
London
Testing Circle Ltd
Salary: From £33,000 to £40,000 per annum
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £74000 per annum
Posted: 5 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: 5 days ago
London
NES IT
Salary: Competitive
Posted: 5 days ago
London
Real Staffing
Salary: £30000 - £35000 per annum + competitive
Posted: 6 days ago
London
Interquest - IQ Tech
Salary: £45000 - £60000 per annum
Posted: 6 days ago
London
Real Staffing
Salary: £30000 - £35000 per annum + competitive
Posted: 9 days ago
London
Pro-Quest Resourcing Ltd
Salary: 45000-85000 Per Annum 45-75K + Excellent Benefits Package
Posted: 10 days ago
East London
Pirean Limited
Salary: From £40,000 to £50,000 per annum Competitive base salary, pension
Posted: 12 days ago
City, London
Goldman Sachs
Posted: 18 days ago
East London
Pirean Limited
Salary: Up to £70,000 per annum plus bonus, pension & healthcare
Posted: 19 days ago
City, London
Lloyds Banking Group
Posted: 19 days ago
Chiswick
360 Resourcing
Salary: Market related
Posted: 23 days ago
City, London
Lloyds Banking Group
Posted: 25 days ago
City of London
Deerfoot IT
Salary: £100000 - £800000 per annum + sales bonus, 30 days holiday
Posted: 25 days ago