The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 363 406 404
Rank change year-on-year
+43 -2
Permanent jobs citing ITSM 303 236 242
As % of all permanent IT jobs located in London 0.69% 0.52% 0.51%
As % of the Processes & Methodologies category 0.83% 0.63% 0.62%
Number of salaries quoted 255 194 208
Average salary £53,000 £52,500 £50,375
Average salary % change year-on-year
+0.95% +4.21%
90% offered a salary of more than £30,100 £28,600 £28,500
10% offered a salary of more than £72,500 £72,500 £85,000
UK excluding London average salary £39,000 £45,000 £42,500
% change year-on-year
-13.33% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
36525 37698 39038
As % of all permanent IT jobs located in London 83.07% 83.57% 82.12%
Number of salaries quoted 30894 30607 33298
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 22 December 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +43 82 £52,500 +0.96% 19
Chiswick -2 2 £45,000 -
Paddington - 2 - -
Chessington - 2 £40,000 - 1
Harrow - 2 £40,000 -
Uxbridge -4 1 - -
Croydon - 1 £39,000 -
Edgware - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 22 December 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 476 (77.78%) ITIL
2 432 (70.59%) Service Management
3 185 (30.23%) Windows
4 136 (22.22%) Analytical Skills
5 128 (20.92%) Finance
6 127 (20.75%) Microsoft
7 122 (19.93%) SQL
8 121 (19.77%) Service Delivery
9 113 (18.46%) SLA
10 106 (17.32%) ServiceNow
11 101 (16.50%) VMware
12 98 (16.01%) Remedy
12 98 (16.01%) Remedy ITSM
13 89 (14.54%) Project Management
14 88 (14.38%) VMware Infrastructure
15 80 (13.07%) BMC
16 74 (12.09%) Cisco
17 72 (11.76%) Active Directory
17 72 (11.76%) PRINCE2
17 72 (11.76%) Degree
18 71 (11.60%) Change Management
19 70 (11.44%) SQL Server
20 68 (11.11%) VPN
21 67 (10.95%) Linux
22 66 (10.78%) MS Excel
23 64 (10.46%) Firewall
24 63 (10.29%) MS Office
25 62 (10.13%) E-Commerce
26 59 (9.64%) CMDB
27 57 (9.31%) SaaS

ITSM
Top Related IT Skills in London by Category

For the 6 months to 22 December 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 36 (5.88%) MS Exchange
2 28 (4.58%) SharePoint
3 14 (2.29%) IIS
4 12 (1.96%) IBM Notes
5 10 (1.63%) Apache
5 10 (1.63%) Blackberry Enterprise Server
6 8 (1.31%) Exchange Server 2003
6 8 (1.31%) Exchange Server 2007
7 7 (1.14%) CMS
8 5 (0.82%) Confluence
9 4 (0.65%) SharePoint 2010
9 4 (0.65%) Exchange Server 2010
10 3 (0.49%) GroupWise
10 3 (0.49%) Lync
11 2 (0.33%) Tomcat
12 1 (0.16%) WebLogic
12 1 (0.16%) Documentum
12 1 (0.16%) Drupal
12 1 (0.16%) Captiva
12 1 (0.16%) Exchange Server 2013
Applications
1 66 (10.78%) MS Excel
2 63 (10.29%) MS Office
3 18 (2.94%) MS Visio
4 17 (2.78%) MS Project
5 15 (2.45%) MS PowerPoint
6 6 (0.98%) Acrobat
7 5 (0.82%) Spreadsheet
Business Applications
1 98 (16.01%) Remedy ITSM
2 7 (1.14%) Misys Opics
3 2 (0.33%) Dynamics CRM
3 2 (0.33%) Remedy AR System
3 2 (0.33%) Markit EDM
4 1 (0.16%) SAP Oil and Gas
4 1 (0.16%) assyst
Cloud Services
1 57 (9.31%) SaaS
2 10 (1.63%) PaaS
3 8 (1.31%) Office 365
4 7 (1.14%) Cloud Computing
5 4 (0.65%) IaaS
6 2 (0.33%) Amazon AWS
6 2 (0.33%) Google Apps
7 1 (0.16%) Force.com
Communications & Networking
1 68 (11.11%) VPN
2 64 (10.46%) Firewall
3 49 (8.01%) TCP/IP
4 46 (7.52%) MPLS
5 35 (5.72%) SSL
6 29 (4.74%) Internet
7 22 (3.59%) VoIP
8 21 (3.43%) LAN
9 19 (3.10%) DNS
9 19 (3.10%) BGP
10 18 (2.94%) OSPF
11 16 (2.61%) WAN
12 13 (2.12%) SMTP
12 13 (2.12%) Broadband
12 13 (2.12%) EIGRP
13 11 (1.80%) SAN
14 8 (1.31%) LDAP
15 7 (1.14%) NAS
16 6 (0.98%) VLAN
17 5 (0.82%) Network Security
Database & Business Intelligence
1 70 (11.44%) SQL Server
2 35 (5.72%) Data Warehouse
3 29 (4.74%) Data Mining
4 27 (4.41%) VLDB
5 19 (3.10%) Relational Database
6 13 (2.12%) MySQL
7 9 (1.47%) SQL Server 2008
8 8 (1.31%) SQL Server Reporting Services
8 8 (1.31%) SQL Server Integration Services
8 8 (1.31%) QlikView
9 7 (1.14%) SQL Server 2012
10 3 (0.49%) Oracle Database
10 3 (0.49%) Hyperion Smart View
10 3 (0.49%) Big Data
10 3 (0.49%) Essbase
10 3 (0.49%) DataStage
10 3 (0.49%) DB2
11 1 (0.16%) Oracle Reports
11 1 (0.16%) RDBMS
11 1 (0.16%) Oracle OWB
Development Applications
1 6 (0.98%) Visual Studio
2 3 (0.49%) Bugzilla
2 3 (0.49%) Subversion
2 3 (0.49%) JIRA
2 3 (0.49%) Selenium
2 3 (0.49%) JBehave
2 3 (0.49%) Cucumber
2 3 (0.49%) Behat
3 2 (0.33%) TeamCity
4 1 (0.16%) Team Foundation Server
4 1 (0.16%) Artifactory
4 1 (0.16%) Jenkins
4 1 (0.16%) Hudson
4 1 (0.16%) Maven
4 1 (0.16%) Ant
4 1 (0.16%) JUnit
4 1 (0.16%) Oracle Forms
4 1 (0.16%) ClearCase
4 1 (0.16%) Eclipse
4 1 (0.16%) Toad
General
1 128 (20.92%) Finance
2 53 (8.66%) Telecoms
3 26 (4.25%) Banking
4 20 (3.27%) Retail
5 14 (2.29%) Legal
6 12 (1.96%) Back Office
7 11 (1.80%) Manufacturing
8 10 (1.63%) Marketing
9 9 (1.47%) Financial Institution
10 7 (1.14%) Publishing
10 7 (1.14%) Games
10 7 (1.14%) Law
11 6 (0.98%) French Language
12 5 (0.82%) Advertising
12 5 (0.82%) Investment Banking
13 4 (0.65%) Local Government
13 4 (0.65%) Billing
13 4 (0.65%) Front Office
13 4 (0.65%) Pharmaceutical
14 3 (0.49%) Aerospace
Job Titles
1 98 (16.01%) Consultant
2 96 (15.69%) Analyst
3 83 (13.56%) Service Manager
4 43 (7.03%) Delivery Manager
5 42 (6.86%) Services Delivery Manager
6 39 (6.37%) Network Engineer
7 36 (5.88%) Developer
8 30 (4.90%) Architect
9 24 (3.92%) ITSM Consultant
9 24 (3.92%) ServiceNow Consultant
10 22 (3.59%) Service Analyst
11 21 (3.43%) Support Engineer
12 20 (3.27%) Administrator
12 20 (3.27%) Head of IT
13 19 (3.10%) IT Services Manager
14 18 (2.94%) Project Manager
15 17 (2.78%) Senior Consultant
15 17 (2.78%) Configuration Analyst
16 16 (2.61%) Business Analyst
16 16 (2.61%) Applications Support
Libraries, Frameworks & Software Standards
1 44 (7.19%) XML
2 39 (6.37%) Web Services
3 33 (5.39%) HTML
4 27 (4.41%) CSS
5 19 (3.10%) SOAP
6 16 (2.61%) Ajax
7 14 (2.29%) .NET
8 7 (1.14%) REST
9 6 (0.98%) MFC
9 6 (0.98%) ASP.NET
9 6 (0.98%) COM
9 6 (0.98%) STL
9 6 (0.98%) XML Schema
9 6 (0.98%) JSON
9 6 (0.98%) Boost C++ Libraries
10 5 (0.82%) J2EE
11 4 (0.65%) JSP
11 4 (0.65%) WSH
12 3 (0.49%) J2SE
12 3 (0.49%) Doctrine
Miscellaneous
1 136 (22.22%) Analytical Skills
2 59 (9.64%) CMDB
3 34 (5.56%) Management Information System
4 28 (4.58%) Blackberry
5 23 (3.76%) Computer Science
6 17 (2.78%) iPad
7 12 (1.96%) Performance Metrics
8 11 (1.80%) Enterprise Software
9 10 (1.63%) Clustering
10 8 (1.31%) Foreign Exchange (FX)
11 7 (1.14%) Client/Server
11 7 (1.14%) Algorithms
12 6 (0.98%) PMI
12 6 (0.98%) Thin Client
12 6 (0.98%) iPhone
12 6 (0.98%) Fat Client
12 6 (0.98%) Video Conferencing
12 6 (0.98%) PDA
13 5 (0.82%) PKI
13 5 (0.82%) Statistics
Operating Systems
1 185 (30.23%) Windows
2 67 (10.95%) Linux
3 45 (7.35%) Windows Server 2008
4 41 (6.70%) Windows 7
5 21 (3.43%) Windows Server 2012
6 20 (3.27%) UNIX
7 17 (2.78%) Windows Server 2003
8 9 (1.47%) Red Hat Enterprise Linux
8 9 (1.47%) Windows XP
9 7 (1.14%) Mac OS X
9 7 (1.14%) Windows 8
10 6 (0.98%) Windows 2000
10 6 (0.98%) Solaris
11 5 (0.82%) AIX
12 4 (0.65%) Apple iOS
12 4 (0.65%) CentOS
13 3 (0.49%) NetWare
14 1 (0.16%) Android
Processes & Methodologies
1 476 (77.78%) ITIL
2 432 (70.59%) Service Management
3 121 (19.77%) Service Delivery
4 89 (14.54%) Project Management
5 72 (11.76%) PRINCE2
6 71 (11.60%) Change Management
7 62 (10.13%) E-Commerce
8 53 (8.66%) Agile Software Development
9 42 (6.86%) Business Analysis
9 42 (6.86%) Incident Management
10 37 (6.05%) Configuration Management
11 34 (5.56%) ETL
11 34 (5.56%) Stakeholder Management
12 33 (5.39%) Disaster Recovery
13 32 (5.23%) Data Analysis
14 29 (4.74%) Continuous Improvement
15 27 (4.41%) Data Governance
15 27 (4.41%) Data Protection
15 27 (4.41%) Kimball Methodology
16 26 (4.25%) ITIL V3
Programming Languages
1 122 (19.93%) SQL
2 48 (7.84%) JavaScript
3 34 (5.56%) C
4 32 (5.23%) Java
5 19 (3.10%) PHP
6 18 (2.94%) Perl
7 13 (2.12%) C++
8 10 (1.63%) PowerShell
9 8 (1.31%) Shell Script
9 8 (1.31%) VBA
10 6 (0.98%) VC++
10 6 (0.98%) C#
11 4 (0.65%) Python
12 3 (0.49%) Objective-C
13 1 (0.16%) R
13 1 (0.16%) T-SQL
13 1 (0.16%) VB
13 1 (0.16%) PL/SQL
Qualifications
1 72 (11.76%) Degree
2 46 (7.52%) Security Cleared
3 39 (6.37%) ITIL Certification
4 33 (5.39%) SC Cleared
5 32 (5.23%) ITIL Foundation Certificate
6 23 (3.76%) Cisco Certification
7 19 (3.10%) CCNP
8 17 (2.78%) CCNA
8 17 (2.78%) Microsoft Certification
9 10 (1.63%) MCSE
10 8 (1.31%) PRINCE2 Practitioner
11 7 (1.14%) PMI Certification
12 6 (0.98%) MCP
12 6 (0.98%) ISEB
13 5 (0.82%) PRINCE2 Certification
13 5 (0.82%) VMware Certified Professional (VCP)
13 5 (0.82%) CCIE
13 5 (0.82%) DV Cleared
14 4 (0.65%) MCDST
14 4 (0.65%) HNC
Quality Assurance & Compliance
1 113 (18.46%) SLA
2 22 (3.59%) QA
3 13 (2.12%) PCI DSS
3 13 (2.12%) COBIT
4 10 (1.63%) ISO 9001
5 4 (0.65%) Sarbanes-Oxley
6 3 (0.49%) ISO/IEC 27001
7 1 (0.16%) GPG13
System Software
1 88 (14.38%) VMware Infrastructure
2 72 (11.76%) Active Directory
3 11 (1.80%) XenApp
4 9 (1.47%) vSphere
5 8 (1.31%) VMware ESXi
5 8 (1.31%) VMware Workstation
5 8 (1.31%) Microsoft App-V
6 6 (0.98%) Novell eDirectory
6 6 (0.98%) Hyper-V
7 5 (0.82%) vCloud
8 4 (0.65%) XenServer
8 4 (0.65%) Terminal Services
9 3 (0.49%) Firmware
9 3 (0.49%) XenDesktop
10 2 (0.33%) OpenSSH
10 2 (0.33%) Terminal Server
10 2 (0.33%) VMware ESX
11 1 (0.16%) VMware Server
Systems Management
1 35 (5.72%) SCCM
2 22 (3.59%) SCOM
3 15 (2.45%) SCOrch
4 9 (1.47%) Tivoli
5 8 (1.31%) HP UCMDB
6 6 (0.98%) ServiceCenter
6 6 (0.98%) Nagios
7 5 (0.82%) Unicenter
7 5 (0.82%) HP Quality Center
7 5 (0.82%) Opsview
8 4 (0.65%) BMC PATROL
9 2 (0.33%) OpenView
9 2 (0.33%) Casper Suite
10 1 (0.16%) Tivoli Monitoring
10 1 (0.16%) DameWare
10 1 (0.16%) Backup Exec
10 1 (0.16%) WSUS
10 1 (0.16%) BMC Performance Manager
10 1 (0.16%) Control-M
10 1 (0.16%) SCVMM
Vendors
1 127 (20.75%) Microsoft
2 106 (17.32%) ServiceNow
3 101 (16.50%) VMware
4 98 (16.01%) Remedy
5 80 (13.07%) BMC
6 74 (12.09%) Cisco
7 43 (7.03%) HP
8 40 (6.54%) Juniper
9 34 (5.56%) Oracle
10 31 (5.07%) Citrix
11 20 (3.27%) Teradata
11 20 (3.27%) Netezza
12 16 (2.61%) F5
12 16 (2.61%) Apple
13 13 (2.12%) Red Hat
14 12 (1.96%) Lotus
15 11 (1.80%) Fidessa
15 11 (1.80%) CA
15 11 (1.80%) EMC
16 10 (1.63%) SAP
South West London
Arden Resourcing Limited
Salary: Up to £50,000 per annum
Posted: 1 hour ago
London
Forman Computer Staff
Salary: From £55,000 to £65,000 per annum
Posted: 3 hours ago
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £50000 per annum + car allowance & benefits
Posted: 4 hours ago
City, London
Informatiq Consulting
Salary: £30000 - £40000 per annum
Posted: 5 hours ago
North West London
Understanding Recruitment
Posted: Yesterday
London
LA International
Salary: £47000 - £56000 per annum + Benefits
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £35000 - £43000 per annum + Benefits
Posted: 4 days ago
London
LA International
Salary: £34000 - £40000 per annum + Benefits
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £55000 per annum
Posted: 5 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: 5 days ago
West London
Randstad Technologies
Salary: £60000.00 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £45000 - £55000 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £45000 - £55000 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: 5 days ago
South West London
Owen Daniels Consultancy
Salary: From £27,000 to £32,000 per annum £27k-32k, pension, flexi benefits, H
Posted: 5 days ago
London
Harvey Nash plc
Posted: 5 days ago
West London
Mortimer Spinks
Salary: £50000 per annum + excellent package
Posted: 6 days ago
City, London
LA International
Salary: £45000 - £55000 per annum + Benefits
Posted: 6 days ago
Hayes, Middlesex
Rackspace
Salary: From £65,000 to £95,000 per annum
Posted: 14 days ago