The first table below looks at the demand for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 348 386 435
Rank change year-on-year
+38 +49
Permanent jobs citing ITSM 333 220 210
As % of all permanent IT jobs located in London 0.69% 0.50% 0.41%
As % of the Processes & Methodologies category 0.84% 0.61% 0.51%
Number of salaries quoted 265 181 172
Average salary £50,000 £55,000 £57,500
Average salary % change year-on-year
-9.09% -4.34%
90% offered a salary of more than £29,000 £33,000 £36,600
10% offered a salary of more than £75,000 £73,500 £78,400
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
39729 36139 40858
As % of all permanent IT jobs located in London 82.57% 81.55% 79.70%
Number of salaries quoted 32960 29765 35321
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,250 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 31 July 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 83 £60,000 - 13
Harrow - 13 £36,000 -
Hounslow -20 10 £46,500 +16.25%
Uxbridge +6 7 £44,000 -20.00%
Surbiton - 5 £39,000 -
Chessington - 4 £42,500 -
Canary Wharf +1 3 £52,500 +21.38%
Greenford - 3 £21,250 -
Docklands, London 0 2 £67,500 +58.82%
Bromley - 2 £47,500 -
Ruislip - 2 £40,000 -
Croydon -3 1 £38,500 +22.22%
Chiswick -8 1 £21,500 - 1
Greenwich - 1 £23,000 -
West Drayton - 1 £50,000 -
Kingston Upon Thames - 1 £36,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 31 July 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 521 (73.38%) Service Management
2 518 (72.96%) ITIL
3 291 (40.99%) Finance
4 214 (30.14%) Windows
5 187 (26.34%) SQL
6 177 (24.93%) Microsoft
7 144 (20.28%) Service Delivery
8 135 (19.01%) Remedy
8 135 (19.01%) Remedy ITSM
9 133 (18.73%) Project Management
10 121 (17.04%) ServiceNow
11 96 (13.52%) MS Office
12 92 (12.96%) VMware
13 91 (12.82%) MS Excel
14 89 (12.54%) SLA
15 86 (12.11%) Banking
16 85 (11.97%) BMC
17 83 (11.69%) SQL Server
18 82 (11.55%) Oracle
19 81 (11.41%) Active Directory
20 73 (10.28%) ITIL Certification
21 71 (10.00%) Change Management
21 71 (10.00%) Degree
21 71 (10.00%) VMware Infrastructure
21 71 (10.00%) Windows 7
22 68 (9.58%) Release Management
23 63 (8.87%) Configuration Management
23 63 (8.87%) PRINCE2
24 57 (8.03%) SharePoint
25 56 (7.89%) Linux

ITSM
Top Related IT Skills in London by Category

For the 6 months to 31 July 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 57 (8.03%) SharePoint
2 42 (5.92%) MS Exchange
3 20 (2.82%) IIS
4 19 (2.68%) Apache
5 18 (2.54%) CMS
6 15 (2.11%) Tomcat
7 11 (1.55%) BizTalk Server
7 11 (1.55%) SharePoint Server
8 9 (1.27%) Lync
9 8 (1.13%) Oracle Workflow
9 8 (1.13%) Blackberry Enterprise Server
10 7 (0.99%) Oracle HTTP Server
11 6 (0.85%) Lightstreamer
12 5 (0.70%) Exchange Server 2010
13 4 (0.56%) SharePoint 2010
13 4 (0.56%) nginx
14 3 (0.42%) Exchange Server 2013
15 2 (0.28%) Exchange Server 2007
15 2 (0.28%) IBM Notes
16 1 (0.14%) Documentum
Applications
1 96 (13.52%) MS Office
2 91 (12.82%) MS Excel
3 23 (3.24%) MS PowerPoint
4 17 (2.39%) Spreadsheet
5 10 (1.41%) MS Visio
6 8 (1.13%) MS Project
7 1 (0.14%) Acrobat
7 1 (0.14%) InfoPath
Business Applications
1 135 (19.01%) Remedy ITSM
2 13 (1.83%) Misys Opics
2 13 (1.83%) Oracle General Ledger
3 3 (0.42%) assyst
4 2 (0.28%) SAP BPC
4 2 (0.28%) Remedy AR System
4 2 (0.28%) Dynamics CRM
Cloud Services
1 43 (6.06%) SaaS
2 15 (2.11%) PaaS
3 8 (1.13%) IaaS
3 8 (1.13%) Amazon AWS
4 7 (0.99%) Amazon EC2
5 6 (0.85%) Office 365
6 4 (0.56%) Cloud Computing
7 2 (0.28%) Google Apps
Communications & Networking
1 38 (5.35%) Firewall
2 34 (4.79%) TCP/IP
3 29 (4.08%) DNS
3 29 (4.08%) WAN
4 27 (3.80%) SAN
5 21 (2.96%) VPN
6 20 (2.82%) LAN
7 18 (2.54%) Internet
8 15 (2.11%) MPLS
9 13 (1.83%) VoIP
9 13 (1.83%) SMTP
9 13 (1.83%) SSL
10 11 (1.55%) Wi-Fi
11 10 (1.41%) DHCP
12 9 (1.27%) Intranet
13 8 (1.13%) Broadband
14 7 (0.99%) HTTP
14 7 (0.99%) Wireshark
15 6 (0.85%) NAS
15 6 (0.85%) FTP
Database & Business Intelligence
1 83 (11.69%) SQL Server
2 28 (3.94%) MySQL
3 18 (2.54%) Oracle Database
3 18 (2.54%) SQL Server Reporting Services
3 18 (2.54%) Data Warehouse
4 15 (2.11%) Relational Database
5 14 (1.97%) RDBMS
6 13 (1.83%) SQL Server Integration Services
7 12 (1.69%) SQL Server Analysis Services
8 11 (1.55%) VLDB
9 10 (1.41%) Microsoft Analysis Services
10 7 (0.99%) Data Mining
10 7 (0.99%) QlikView
10 7 (0.99%) Big Data
11 6 (0.85%) PostgreSQL
11 6 (0.85%) SQL Server 2005
11 6 (0.85%) Oracle Database 10g
11 6 (0.85%) MS Access
12 5 (0.70%) Crystal Reports
13 4 (0.56%) SQL Server 2012
Development Applications
1 19 (2.68%) JIRA
2 14 (1.97%) Team Foundation Server
3 10 (1.41%) Subversion
4 7 (0.99%) Jenkins
5 6 (0.85%) Hudson
5 6 (0.85%) Visual Studio
6 5 (0.70%) Bugzilla
6 5 (0.70%) Selenium
6 5 (0.70%) JBehave
6 5 (0.70%) Behat
6 5 (0.70%) Cucumber
7 2 (0.28%) TeamCity
8 1 (0.14%) MSI
General
1 291 (40.99%) Finance
2 86 (12.11%) Banking
3 43 (6.06%) Telecoms
4 26 (3.66%) Law
5 24 (3.38%) Marketing
6 20 (2.82%) Back Office
7 19 (2.68%) Financial Institution
8 17 (2.39%) Legal
8 17 (2.39%) Retail
9 14 (1.97%) Advertising
10 10 (1.41%) Games
11 7 (0.99%) Investment Banking
12 6 (0.85%) French Language
12 6 (0.85%) General Ledger
13 5 (0.70%) Front Office
14 4 (0.56%) Spanish Language
14 4 (0.56%) Local Government
15 3 (0.42%) Pharmaceutical
16 2 (0.28%) Retail Banking
17 1 (0.14%) German Language
Job Titles
1 139 (19.58%) Analyst
2 106 (14.93%) Service Manager
3 101 (14.23%) Consultant
4 55 (7.75%) Developer
5 53 (7.46%) Delivery Manager
6 51 (7.18%) Services Delivery Manager
7 38 (5.35%) Applications Support
8 36 (5.07%) ITSM Consultant
9 34 (4.79%) Architect
10 33 (4.65%) Service Analyst
11 29 (4.08%) Support Engineer
11 29 (4.08%) Support Analyst
12 28 (3.94%) Desktop Support
13 27 (3.80%) Management Consultant
14 24 (3.38%) Senior Consultant
15 23 (3.24%) 3rd Line Support
15 23 (3.24%) Administrator
15 23 (3.24%) Service Management Consultant
16 20 (2.82%) Senior Manager
17 19 (2.68%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 53 (7.46%) Web Services
2 46 (6.48%) XML
3 40 (5.63%) HTML
4 32 (4.51%) .NET
5 28 (3.94%) CSS
6 24 (3.38%) SOAP
7 15 (2.11%) JSON
8 11 (1.55%) Software Packaging
9 9 (1.27%) Ajax
9 9 (1.27%) HTML5
10 8 (1.13%) CSS3
10 8 (1.13%) XML Schema
11 7 (0.99%) Flash
11 7 (0.99%) JDBC
12 6 (0.85%) Boost C++ Libraries
12 6 (0.85%) Rendezvous
12 6 (0.85%) STL
12 6 (0.85%) MFC
13 5 (0.70%) J2SE
13 5 (0.70%) J2EE
Miscellaneous
1 42 (5.92%) CMDB
2 37 (5.21%) Management Information System
3 22 (3.10%) Blackberry
4 19 (2.68%) Foreign Exchange (FX)
4 19 (2.68%) Smartphone
5 17 (2.39%) Computer Science
6 14 (1.97%) Clustering
6 14 (1.97%) Client/Server
7 13 (1.83%) PKI
7 13 (1.83%) STB
7 13 (1.83%) Social Media
8 12 (1.69%) Enterprise Software
9 11 (1.55%) Replication
10 9 (1.27%) Firmware
11 8 (1.13%) PMI
12 7 (0.99%) Economics
12 7 (0.99%) Video Conferencing
12 7 (0.99%) iPad
13 6 (0.85%) Mobile App
13 6 (0.85%) Fat Client
Operating Systems
1 214 (30.14%) Windows
2 71 (10.00%) Windows 7
3 56 (7.89%) Linux
4 40 (5.63%) Windows Server 2008
5 37 (5.21%) UNIX
6 26 (3.66%) Windows Server 2003
7 24 (3.38%) Solaris
8 23 (3.24%) Windows Server 2012
9 22 (3.10%) Apple iOS
10 21 (2.96%) Android
11 20 (2.82%) Windows XP
12 18 (2.54%) Windows 8
13 12 (1.69%) Mac OS
14 9 (1.27%) Red Hat Enterprise Linux
15 6 (0.85%) Mac OS X
16 4 (0.56%) CentOS
16 4 (0.56%) AIX
17 2 (0.28%) Windows 2000
Processes & Methodologies
1 521 (73.38%) Service Management
2 518 (72.96%) ITIL
3 144 (20.28%) Service Delivery
4 133 (18.73%) Project Management
5 71 (10.00%) Change Management
6 68 (9.58%) Release Management
7 63 (8.87%) Configuration Management
7 63 (8.87%) PRINCE2
8 55 (7.75%) Problem Management
9 47 (6.62%) ITIL V3
10 43 (6.06%) Workflow
10 43 (6.06%) Incident Management
11 42 (5.92%) Information Security
12 40 (5.63%) Agile Software Development
13 39 (5.49%) Continuous Improvement
14 35 (4.93%) Software Engineering
15 31 (4.37%) Disaster Recovery
16 30 (4.23%) CRM
16 30 (4.23%) Migration
17 28 (3.94%) Stakeholder Management
Programming Languages
1 187 (26.34%) SQL
2 50 (7.04%) PowerShell
3 48 (6.76%) JavaScript
4 46 (6.48%) Java
5 33 (4.65%) Perl
5 33 (4.65%) PHP
6 27 (3.80%) VBA
7 19 (2.68%) C
8 15 (2.11%) C++
9 14 (1.97%) C#
10 13 (1.83%) PL/SQL
11 6 (0.85%) Python
11 6 (0.85%) VC++
12 5 (0.70%) Objective-C
13 3 (0.42%) VB
13 3 (0.42%) PHP5
14 2 (0.28%) PHP4
14 2 (0.28%) VBScript
15 1 (0.14%) VB.NET
15 1 (0.14%) ABAP
Qualifications
1 73 (10.28%) ITIL Certification
2 71 (10.00%) Degree
3 39 (5.49%) Microsoft Certification
4 30 (4.23%) ITIL Foundation Certificate
5 29 (4.08%) MCSE
6 23 (3.24%) Security Cleared
7 21 (2.96%) VMware Certified Professional (VCP)
8 19 (2.68%) MCP
9 17 (2.39%) SC Cleared
10 16 (2.25%) CISSP
11 12 (1.69%) CCNA
11 12 (1.69%) Cisco Certification
12 11 (1.55%) CCA
12 11 (1.55%) MCSA
13 10 (1.41%) PMI Certification
13 10 (1.41%) Citrix Certification
14 9 (1.27%) PRINCE2 Certification
14 9 (1.27%) CCNP
15 8 (1.13%) VCP4
15 8 (1.13%) VCP5
Quality Assurance & Compliance
1 89 (12.54%) SLA
2 42 (5.92%) QA
3 28 (3.94%) COBIT
4 18 (2.54%) Sarbanes-Oxley
5 17 (2.39%) ISO/IEC 27001
6 6 (0.85%) PCI DSS
7 4 (0.56%) ISO/IEC 20000
8 1 (0.14%) ISO 9001
8 1 (0.14%) GPG13
System Software
1 81 (11.41%) Active Directory
2 71 (10.00%) VMware Infrastructure
3 25 (3.52%) XenApp
4 20 (2.82%) XenDesktop
5 18 (2.54%) Microsoft App-V
6 17 (2.39%) XenServer
7 16 (2.25%) vSphere
8 10 (1.41%) Oracle RMAN
9 6 (0.85%) Snort
10 5 (0.70%) NLBS
10 5 (0.70%) vCloud
10 5 (0.70%) VMware ESXi
11 4 (0.56%) Squid
12 3 (0.42%) Xen
12 3 (0.42%) VMware ESX
12 3 (0.42%) Hyper-V
13 2 (0.28%) OpenSSH
14 1 (0.14%) Novell eDirectory
14 1 (0.14%) Citrix Presentation Server
14 1 (0.14%) KVM
Systems Management
1 50 (7.04%) SCCM
2 18 (2.54%) SCOM
3 10 (1.41%) Data Guard
4 7 (0.99%) SCOrch
5 6 (0.85%) Puppet
5 6 (0.85%) Opsview
5 6 (0.85%) Opscode Chef
5 6 (0.85%) Nagios
6 5 (0.70%) OpenView
6 5 (0.70%) BMC PATROL
6 5 (0.70%) WSUS
7 4 (0.56%) HP Quality Center
7 4 (0.56%) WMI
7 4 (0.56%) Tivoli
8 3 (0.42%) Unicenter
9 2 (0.28%) ServiceCenter
9 2 (0.28%) Backup Exec
10 1 (0.14%) Oracle Enterprise Manager
10 1 (0.14%) DameWare
Vendors
1 177 (24.93%) Microsoft
2 135 (19.01%) Remedy
3 121 (17.04%) ServiceNow
4 92 (12.96%) VMware
5 85 (11.97%) BMC
6 82 (11.55%) Oracle
7 48 (6.76%) Cisco
8 47 (6.62%) HP
9 45 (6.34%) Citrix
10 33 (4.65%) Apple
11 21 (2.96%) EMC
11 21 (2.96%) Sun
12 17 (2.39%) CA
13 13 (1.83%) IBM
13 13 (1.83%) Misys
13 13 (1.83%) CheckPoint
13 13 (1.83%) Brady
14 11 (1.55%) Juniper
14 11 (1.55%) Red Hat
14 11 (1.55%) Symantec
London
Ashdown IT
Salary: £35000 - £45000 per annum + bonus & substantial benefits
Posted: Yesterday
London
People Source Consulting
Salary: Competitive Salary + Benefits
Posted: Yesterday
London
Coal IT Services
Salary: Up to £70,000 per annum
Posted: Yesterday
City, London
Informatiq Consulting
Salary: £35000 - £55000 per annum
Posted: Yesterday
South West London
I4 Recruitment
Salary: £50k - 60k per year + package
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £65000 per annum
Posted: 2 days ago
London
Harvey Nash plc
Salary: £28000 - £34000 per annum + Shift Allowance + Training
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £34000 per annum + Shift Allowance
Posted: 3 days ago
London
Lorien Resourcing
Salary: £45000 - £65000 per annum + Excellent Salary and Package on offer
Posted: 3 days ago
City, London
Venturi
Salary: £40000.00 - £45000.00 per annum + extensive benefits
Posted: 3 days ago
South East London
set2recruit
Salary: From £45,000 to £65,000 per annum + bonus + benefits
Posted: 6 days ago
London
Interquest - IQ ESM
Salary: £65000 per annum + Bonus & Car Allowance
Posted: 6 days ago
London
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 6 days ago
London
Lorien Resourcing
Salary: £40000 - £46000 per annum + Bonus + Benefits
Posted: 6 days ago
London
Interquest - IQ ESM
Salary: £45000 - £55000 per annum
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Salary: £300.00 - £320.00 per annum
Posted: 7 days ago
City, London
Interactive Investor
Salary: Up to £50,000 per annum DOE
Posted: 10 days ago
London
Capita - ITIN
Salary: £65000.00 - £70000.00 per annum + car
Posted: 13 days ago
Chiswick
360 Resourcing
Salary: £18k - 25k per year + Excellent Bens
Posted: 20 days ago
London
Accenture
Salary: Up to £42,473 per annum (doe) plus excellent benefits
Posted: 23 days ago