The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 310 348 423
Rank change year-on-year
+38 +75
Permanent jobs citing ITSM 387 327 207
As % of all permanent IT jobs located in London 0.88% 0.71% 0.47%
As % of the Processes & Methodologies category 1.03% 0.84% 0.56%
Number of salaries quoted 318 268 164
Average salary £54,000 £47,500 £55,000
Average salary % change year-on-year
+13.68% -13.63%
90% offered a salary of more than £30,000 £29,500 £33,000
10% offered a salary of more than £77,500 £72,750 £75,000
UK excluding London average salary £42,500 £40,000 £42,500
% change year-on-year
+6.25% -5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37581 38869 36946
As % of all permanent IT jobs located in London 85.67% 84.53% 84.32%
Number of salaries quoted 31760 32009 30612
Average salary £60,000 £55,000 £55,000
Average salary % change year-on-year
+9.09% -
90% offered a salary of more than £38,500 £37,500 £37,000
10% offered a salary of more than £85,000 £80,000 £80,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 4 September 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 79 £57,500 -2.12% 15
Canary Wharf +12 19 £71,250 +35.71%
Chiswick +1 7 £45,000 +109.30%
Chessington +5 5 £32,500 -23.52%
Paddington - 3 £52,500 -
Lewisham - 2 £32,500 -
Hounslow +8 1 - - 1
Kingston Upon Thames +6 1 £22,500 -37.50%
Harrow -4 1 - -
Docklands, London - 1 £72,500 -
Hammersmith - 1 £47,500 - 1
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 4 September 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 526 (82.83%) ITIL
2 456 (71.81%) Service Management
3 171 (26.93%) Windows
4 160 (25.20%) Service Delivery
5 152 (23.94%) Finance
6 131 (20.63%) Microsoft
7 111 (17.48%) PRINCE2
8 104 (16.38%) Project Management
9 102 (16.06%) ServiceNow
10 100 (15.75%) Degree
11 98 (15.43%) Analytical Skills
12 96 (15.12%) Active Directory
13 92 (14.49%) SLA
14 84 (13.23%) Remedy
14 84 (13.23%) Remedy ITSM
15 81 (12.76%) Change Management
16 78 (12.28%) ITIL V3
17 76 (11.97%) Incident Management
18 73 (11.50%) HP
19 71 (11.18%) Configuration Management
19 71 (11.18%) VMware
20 69 (10.87%) Problem Management
21 64 (10.08%) Release Management
21 64 (10.08%) Management Information System
22 63 (9.92%) Banking
23 61 (9.61%) SQL Server
24 57 (8.98%) SharePoint
24 57 (8.98%) Cisco
25 56 (8.82%) ITIL Certification
25 56 (8.82%) MS Office

ITSM
Top Related IT Skills in London by Category

For the 6 months to 4 September 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 57 (8.98%) SharePoint
2 36 (5.67%) MS Exchange
3 18 (2.83%) Lync
4 15 (2.36%) Tomcat
5 12 (1.89%) Exchange Server 2010
6 11 (1.73%) IIS
7 9 (1.42%) CMS
7 9 (1.42%) SharePoint 2010
8 7 (1.10%) WebSphere
9 6 (0.94%) Blackberry Enterprise Server
10 4 (0.63%) Exchange Server 2007
11 3 (0.47%) Drupal
11 3 (0.47%) Node.js
12 2 (0.31%) Exchange Server 2000
12 2 (0.31%) Confluence
13 1 (0.16%) Exchange Server 2003
13 1 (0.16%) IBM Notes
13 1 (0.16%) Apache
13 1 (0.16%) SAS
13 1 (0.16%) NetWeaver
Applications
1 56 (8.82%) MS Office
2 43 (6.77%) MS Excel
3 13 (2.05%) MS PowerPoint
4 11 (1.73%) MS Visio
5 6 (0.94%) MS Project
6 4 (0.63%) Spreadsheet
7 2 (0.31%) Acrobat
Business Applications
1 84 (13.23%) Remedy ITSM
2 4 (0.63%) SAP ERP
3 2 (0.31%) Remedy AR System
3 2 (0.31%) Hyperion Planning
3 2 (0.31%) Hyperion Enterprise
3 2 (0.31%) Oracle Applications
3 2 (0.31%) HFM
3 2 (0.31%) SAP CCM
4 1 (0.16%) SAP SRM
4 1 (0.16%) RMDS
4 1 (0.16%) SAP Retail
4 1 (0.16%) SAP Oil and Gas
4 1 (0.16%) assyst
4 1 (0.16%) IntelliMatch
4 1 (0.16%) Cerner Millennium
Cloud Services
1 23 (3.62%) SaaS
2 18 (2.83%) Office 365
3 9 (1.42%) Cloud Computing
4 7 (1.10%) Microsoft Azure
4 7 (1.10%) IaaS
5 6 (0.94%) Amazon AWS
6 5 (0.79%) PaaS
7 1 (0.16%) IBM SmartCloud
Communications & Networking
1 43 (6.77%) VPN
2 40 (6.30%) Firewall
3 39 (6.14%) TCP/IP
4 28 (4.41%) DNS
5 26 (4.09%) LAN
6 20 (3.15%) WAN
6 20 (3.15%) SSL
7 18 (2.83%) DHCP
8 15 (2.36%) LDAP
8 15 (2.36%) MPLS
9 14 (2.20%) EIGRP
10 9 (1.42%) OSPF
10 9 (1.42%) BGP
10 9 (1.42%) VoIP
10 9 (1.42%) Multicast
11 8 (1.26%) SAN
12 6 (0.94%) Skype
13 5 (0.79%) Cisco Nexus
13 5 (0.79%) Cisco ASA
13 5 (0.79%) IP Telephony
Database & Business Intelligence
1 61 (9.61%) SQL Server
2 16 (2.52%) SQL Server Reporting Services
3 10 (1.57%) SQL Server 2008
4 8 (1.26%) SQL Server 2012
5 6 (0.94%) Oracle Database
6 5 (0.79%) Relational Database
6 5 (0.79%) SQL Server Integration Services
6 5 (0.79%) Big Data
7 4 (0.63%) Data Warehouse
7 4 (0.63%) RDBMS
8 3 (0.47%) BusinessObjects
9 2 (0.31%) Essbase
9 2 (0.31%) SQL Server Analysis Services
9 2 (0.31%) Oracle BI EE
9 2 (0.31%) Data Mining
9 2 (0.31%) QlikView
9 2 (0.31%) MySQL
10 1 (0.16%) BusinessObjects XI
10 1 (0.16%) BusinessObjects Web Intelligence
10 1 (0.16%) DB2
Development Applications
1 29 (4.57%) Subversion
2 27 (4.25%) Git (software)
2 27 (4.25%) Jenkins
3 24 (3.78%) Maven
4 13 (2.05%) Hudson
5 9 (1.42%) JIRA
6 4 (0.63%) MSI
7 3 (0.47%) Visual Studio
7 3 (0.47%) VSS/SourceSafe
7 3 (0.47%) LoadRunner
7 3 (0.47%) Selenium
7 3 (0.47%) SonarQube
8 2 (0.31%) Team Foundation Server
8 2 (0.31%) InstallShield
9 1 (0.16%) AdminStudio
9 1 (0.16%) WinDbg
General
1 152 (23.94%) Finance
2 63 (9.92%) Banking
3 35 (5.51%) Telecoms
4 23 (3.62%) Law
5 22 (3.46%) Retail
6 17 (2.68%) Manufacturing
7 13 (2.05%) Back Office
8 10 (1.57%) Investment Banking
9 9 (1.42%) Advertising
9 9 (1.42%) Marketing
10 8 (1.26%) German Language
11 6 (0.94%) Legal
12 5 (0.79%) Pharmaceutical
12 5 (0.79%) Financial Institution
13 4 (0.63%) Games
13 4 (0.63%) Corporate Banking
14 3 (0.47%) Front Office
15 2 (0.31%) Aerospace
15 2 (0.31%) Publishing
16 1 (0.16%) Retail Banking
Job Titles
1 127 (20.00%) Service Manager
2 81 (12.76%) Consultant
3 76 (11.97%) Analyst
4 39 (6.14%) Services Delivery Manager
4 39 (6.14%) Delivery Manager
5 35 (5.51%) Developer
6 32 (5.04%) Technical Consultant
7 31 (4.88%) Service Desk Manager
8 29 (4.57%) Support Engineer
9 28 (4.41%) Support Analyst
9 28 (4.41%) Service Analyst
9 28 (4.41%) Configuration Manager
10 24 (3.78%) Technical Support
11 23 (3.62%) Service Desk Analyst
12 22 (3.46%) Applications Support
13 20 (3.15%) Team Leader
14 19 (2.99%) Infrastructure Engineer
14 19 (2.99%) Architect
15 17 (2.68%) Project Manager
16 16 (2.52%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 30 (4.72%) .NET
2 29 (4.57%) HTML
3 27 (4.25%) Web Services
4 24 (3.78%) XML
5 12 (1.89%) SOAP
5 12 (1.89%) CSS
6 9 (1.42%) Application Packaging
7 8 (1.26%) OpenMP
8 6 (0.94%) Ajax
8 6 (0.94%) jQuery
8 6 (0.94%) Twitter Bootstrap
9 5 (0.79%) SAP Basis
9 5 (0.79%) ASP.NET
9 5 (0.79%) COM
9 5 (0.79%) X-Windows
10 4 (0.63%) WSH
10 4 (0.63%) SAML
10 4 (0.63%) OAuth
10 4 (0.63%) HTML5
10 4 (0.63%) REST
Miscellaneous
1 98 (15.43%) Analytical Skills
2 64 (10.08%) Management Information System
3 53 (8.35%) Data Centre
4 36 (5.67%) Performance Metrics
5 29 (4.57%) CMDB
6 26 (4.09%) Computer Science
7 16 (2.52%) Client/Server
8 14 (2.20%) Blackberry
9 13 (2.05%) Video Conferencing
10 12 (1.89%) Statistics
11 11 (1.73%) HP Storage
11 11 (1.73%) Enterprise Software
12 10 (1.57%) Life Science
12 10 (1.57%) Fat Client
12 10 (1.57%) Thin Client
13 9 (1.42%) Mathematics
14 8 (1.26%) Grid Computing
15 7 (1.10%) Reference Data
16 5 (0.79%) Mobile Computing
17 4 (0.63%) Data Protection Act
Operating Systems
1 171 (26.93%) Windows
2 50 (7.87%) Windows Server 2008
3 43 (6.77%) Windows 7
4 42 (6.61%) Windows Server 2012
5 41 (6.46%) Linux
6 22 (3.46%) UNIX
7 20 (3.15%) Windows Server 2003
8 12 (1.89%) Windows 8
9 11 (1.73%) Windows XP
10 8 (1.26%) Android
11 7 (1.10%) CentOS
12 6 (0.94%) Debian
12 6 (0.94%) Mac OS X
13 5 (0.79%) Mac OS
14 4 (0.63%) Red Hat Enterprise Linux
15 3 (0.47%) Ubuntu
15 3 (0.47%) Apple iOS
16 2 (0.31%) Windows Phone
16 2 (0.31%) Windows Vista
16 2 (0.31%) Windows 2000 Server
Processes & Methodologies
1 526 (82.83%) ITIL
2 456 (71.81%) Service Management
3 160 (25.20%) Service Delivery
4 111 (17.48%) PRINCE2
5 104 (16.38%) Project Management
6 81 (12.76%) Change Management
7 78 (12.28%) ITIL V3
8 76 (11.97%) Incident Management
9 71 (11.18%) Configuration Management
10 69 (10.87%) Problem Management
11 64 (10.08%) Release Management
12 56 (8.82%) Six Sigma
13 53 (8.35%) Lean Six Sigma
14 48 (7.56%) Agile Software Development
15 40 (6.30%) Continuous Improvement
16 38 (5.98%) Root Cause Analysis
17 34 (5.35%) Technical Architecture
18 33 (5.20%) Change Control
19 32 (5.04%) Stakeholder Management
20 29 (4.57%) Risk Management
Programming Languages
1 50 (7.87%) SQL
2 42 (6.61%) JavaScript
3 22 (3.46%) C
4 19 (2.99%) Java
5 18 (2.83%) PowerShell
5 18 (2.83%) C#
6 8 (1.26%) C++
6 8 (1.26%) Fortran
7 7 (1.10%) T-SQL
8 5 (0.79%) PL/SQL
9 4 (0.63%) VBScript
10 3 (0.47%) Python
10 3 (0.47%) Perl
11 2 (0.31%) PHP
11 2 (0.31%) Ruby
12 1 (0.16%) XPath
12 1 (0.16%) XQuery
12 1 (0.16%) Shell Script
Qualifications
1 100 (15.75%) Degree
2 56 (8.82%) ITIL Certification
3 53 (8.35%) Six Sigma Green Belt
4 32 (5.04%) Microsoft Certification
5 28 (4.41%) Cisco Certification
6 27 (4.25%) Security Cleared
7 26 (4.09%) MCSE
7 26 (4.09%) CCNA
8 25 (3.94%) ITIL Foundation Certificate
9 18 (2.83%) SC Cleared
10 16 (2.52%) CCNP
10 16 (2.52%) PRINCE2 Certification
11 14 (2.20%) MCP
12 12 (1.89%) ISEB
13 11 (1.73%) CISSP
14 10 (1.57%) VMware Certified Professional (VCP)
15 9 (1.42%) CISM
16 8 (1.26%) CISA
17 6 (0.94%) CRISC
17 6 (0.94%) GSEC
Quality Assurance & Compliance
1 92 (14.49%) SLA
2 17 (2.68%) PMBOK
3 16 (2.52%) QA
4 11 (1.73%) ISO/IEC 27001
4 11 (1.73%) COBIT
5 10 (1.57%) ISO 9001
6 7 (1.10%) Sarbanes-Oxley
7 4 (0.63%) PCI DSS
8 3 (0.47%) Data Quality
9 1 (0.16%) RosettaNet
9 1 (0.16%) ISO 9000
9 1 (0.16%) ISO/IEC 20000
System Software
1 96 (15.12%) Active Directory
2 51 (8.03%) VMware Infrastructure
3 11 (1.73%) VMware Workstation
4 10 (1.57%) Microsoft App-V
5 9 (1.42%) vSphere
5 9 (1.42%) vCloud
6 8 (1.26%) VMware ESX
7 5 (0.79%) Terminal Server
8 4 (0.63%) Hyper-V
9 3 (0.47%) XenApp
9 3 (0.47%) Varnish
10 2 (0.31%) Xen
10 2 (0.31%) BitLocker
10 2 (0.31%) XenDesktop
10 2 (0.31%) Terminal Services
10 2 (0.31%) Firmware
11 1 (0.16%) VMware ESXi
Systems Management
1 47 (7.40%) SCCM
2 13 (2.05%) Tivoli
3 12 (1.89%) HP Quality Center
4 11 (1.73%) SCOM
5 6 (0.94%) Nagios
6 5 (0.79%) Systems Management Server (SMS)
6 5 (0.79%) ITRS Geneos
6 5 (0.79%) SCOrch
6 5 (0.79%) Casper Suite
6 5 (0.79%) Control-M
7 4 (0.63%) OpenView
8 3 (0.47%) Unicenter
8 3 (0.47%) WMI
8 3 (0.47%) BladeLogic
8 3 (0.47%) WSUS
8 3 (0.47%) BMC Marimba
8 3 (0.47%) Norton AntiVirus
8 3 (0.47%) Puppet
8 3 (0.47%) HP UCMDB
8 3 (0.47%) Opscode Chef
Vendors
1 131 (20.63%) Microsoft
2 102 (16.06%) ServiceNow
3 84 (13.23%) Remedy
4 73 (11.50%) HP
5 71 (11.18%) VMware
6 57 (8.98%) Cisco
7 42 (6.61%) BMC
8 31 (4.88%) IBM
9 25 (3.94%) Citrix
10 24 (3.78%) CollabNet
11 18 (2.83%) Oracle
11 18 (2.83%) SAP
12 17 (2.68%) Juniper
13 15 (2.36%) Dell
13 15 (2.36%) LANDesk
14 14 (2.20%) EMC
15 11 (1.73%) CA
16 10 (1.57%) FrontRange
16 10 (1.57%) Websense
17 8 (1.26%) McAfee
Hounslow, Middlesex
The Resourcing Hub
Salary: From £48,000 to £50,000 per annum
Posted: 2 hours ago
London
83Zero
Salary: From £50,000 to £70,000 per annum
Posted: 21 hours ago
London
People Source Consulting
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: Yesterday
London
Executive Recruitment Services (ERS)
Salary: £25000 - £36000 per annum
Posted: Yesterday
City, London
Computer People
Salary: £36000.00 - £44000.00 per annum
Posted: Yesterday
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: Yesterday
City, London
Opus IT Consulting
Salary: £55000 - £70000 per annum + UNRIVALLED BENEFITS
Posted: 2 days ago
London
Etech Partners
Salary: To £50K + Bens
Posted: 2 days ago
London
NES IT
Salary: Competitive
Posted: 2 days ago
London
Salt
Salary: £40000 - £50000 per annum + Bonus/Package
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £75000 - £100000 per annum + sales bonus, 30 days holiday
Posted: 3 days ago
London
Nicoll Curtin
Salary: £75000 - £125000 per annum + Bonus + Excellent benefits
Posted: 6 days ago
City, London
Informatiq Consulting
Salary: £37000 - £46000 per annum
Posted: 6 days ago
City, London
Informatiq Consulting
Salary: £45000 - £50000 per annum
Posted: 6 days ago
Central London / West End
Cognizant
Posted: 10 days ago
London
KPMG
Salary: Competitive
Posted: 11 days ago
London
KPMG
Salary: Competitive
Posted: 11 days ago
London
EY
Salary: Competitive
Posted: 17 days ago
Central London / West End
Cognizant
Salary: Competitive
Posted: 18 days ago
Central London / West End
Cognizant
Salary: Competitive
Posted: 18 days ago