The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 350 364 400
Rank change year-on-year
+14 +36
Permanent jobs citing ITSM 304 286 212
As % of all permanent IT jobs located in London 0.75% 0.68% 0.49%
As % of the Processes & Methodologies category 0.89% 0.81% 0.60%
Number of salaries quoted 248 245 176
Average salary £52,500 £55,000 £55,000
Average salary % change year-on-year
-4.54% -
90% offered a salary of more than £34,550 £30,000 £32,500
10% offered a salary of more than £72,800 £75,000 £80,000
UK excluding London average salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
34047 35501 35625
As % of all permanent IT jobs located in London 83.62% 83.79% 82.32%
Number of salaries quoted 28416 28815 29877
Average salary £56,000 £55,000 £55,000
Average salary % change year-on-year
+1.81% -
90% offered a salary of more than £37,500 £37,500 £35,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 6 March 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 66 £50,000 +11.11% 14
Chiswick - 13 £45,000 -
Chessington - 7 £45,000 - 1
Kingston Upon Thames - 3 £22,500 -
Uxbridge 0 1 £35,000 -30.00%
Docklands, London - 1 £40,000 -
Twickenham - 1 - -
Edgware - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 6 March 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 462 (78.04%) ITIL
2 437 (73.82%) Service Management
3 191 (32.26%) Windows
4 158 (26.69%) Microsoft
5 133 (22.47%) Service Delivery
6 125 (21.11%) Finance
7 124 (20.95%) Remedy
7 124 (20.95%) Remedy ITSM
8 120 (20.27%) Analytical Skills
9 108 (18.24%) VMware
10 102 (17.23%) PRINCE2
11 101 (17.06%) SLA
12 99 (16.72%) Active Directory
13 98 (16.55%) Project Management
14 92 (15.54%) SQL
15 88 (14.86%) Degree
16 86 (14.53%) VMware Infrastructure
17 75 (12.67%) BMC
17 75 (12.67%) VPN
18 73 (12.33%) Security Cleared
19 71 (11.99%) ServiceNow
19 71 (11.99%) Linux
20 66 (11.15%) SQL Server
21 63 (10.64%) Cisco
22 61 (10.30%) HP
22 61 (10.30%) Firewall
22 61 (10.30%) Windows Server 2008
23 59 (9.97%) SC Cleared
23 59 (9.97%) Change Management
23 59 (9.97%) C

ITSM
Top Related IT Skills in London by Category

For the 6 months to 6 March 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 58 (9.80%) SharePoint
2 54 (9.12%) MS Exchange
3 19 (3.21%) Apache
4 16 (2.70%) SharePoint 2010
4 16 (2.70%) Exchange Server 2010
5 14 (2.36%) Lync
6 13 (2.20%) IIS
7 11 (1.86%) IBM Notes
8 9 (1.52%) Blackberry Enterprise Server
8 9 (1.52%) Exchange Server 2007
9 8 (1.35%) GroupWise
10 5 (0.84%) CMS
10 5 (0.84%) Exchange Server 2003
10 5 (0.84%) Confluence
11 4 (0.68%) Tomcat
11 4 (0.68%) Exchange Server 2013
12 2 (0.34%) Exchange Server 2000
12 2 (0.34%) WebLogic
13 1 (0.17%) WebSphere
13 1 (0.17%) Oracle Coherence
Applications
1 58 (9.80%) MS Excel
2 56 (9.46%) MS Office
3 13 (2.20%) MS PowerPoint
4 7 (1.18%) MS Visio
5 5 (0.84%) MS Project
6 3 (0.51%) Acrobat
Business Applications
1 124 (20.95%) Remedy ITSM
2 3 (0.51%) assyst
3 2 (0.34%) SAP CCM
3 2 (0.34%) SAP ERP
3 2 (0.34%) Markit EDM
4 1 (0.17%) Autonomy Scrittura
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) Dynamics AX
4 1 (0.17%) SAP PM
4 1 (0.17%) FLEXCUBE
Cloud Services
1 35 (5.91%) SaaS
2 7 (1.18%) Cloud Computing
3 6 (1.01%) Office 365
4 3 (0.51%) PaaS
5 2 (0.34%) Amazon AWS
6 1 (0.17%) IaaS
6 1 (0.17%) Force.com
Communications & Networking
1 75 (12.67%) VPN
2 61 (10.30%) Firewall
3 47 (7.94%) TCP/IP
4 33 (5.57%) SSL
5 30 (5.07%) LAN
6 29 (4.90%) Internet
7 28 (4.73%) MPLS
7 28 (4.73%) WAN
8 24 (4.05%) SAN
9 22 (3.72%) DNS
10 18 (3.04%) VoIP
11 16 (2.70%) LDAP
12 15 (2.53%) OSPF
12 15 (2.53%) BGP
13 13 (2.20%) EIGRP
13 13 (2.20%) NAS
14 11 (1.86%) SMTP
15 10 (1.69%) DHCP
16 7 (1.18%) IP Telephony
17 6 (1.01%) Cisco ASA
Database & Business Intelligence
1 66 (11.15%) SQL Server
2 21 (3.55%) Data Warehouse
3 19 (3.21%) Data Mining
4 18 (3.04%) VLDB
5 15 (2.53%) Relational Database
6 13 (2.20%) SQL Server Reporting Services
7 10 (1.69%) Oracle Database
8 8 (1.35%) MySQL
9 5 (0.84%) SQL Server 2012
9 5 (0.84%) SQL Server 2008
10 4 (0.68%) QlikView
11 3 (0.51%) PostgreSQL
11 3 (0.51%) DataStage
11 3 (0.51%) Informix
12 2 (0.34%) SQLPlus
12 2 (0.34%) Essbase
12 2 (0.34%) SQL Server Integration Services
12 2 (0.34%) Hyperion Smart View
13 1 (0.17%) Pentaho
13 1 (0.17%) Big Data
Development Applications
1 3 (0.51%) LoadRunner
1 3 (0.51%) JIRA
2 2 (0.34%) Jenkins
3 1 (0.17%) Selenium
3 1 (0.17%) Git (software)
3 1 (0.17%) Team Foundation Server
3 1 (0.17%) Rational DOORS
3 1 (0.17%) Hudson
3 1 (0.17%) Artifactory
3 1 (0.17%) ClearQuest
3 1 (0.17%) Subversion
3 1 (0.17%) Maven
3 1 (0.17%) Ant
3 1 (0.17%) JUnit
3 1 (0.17%) Visual Studio
3 1 (0.17%) Oracle Forms
3 1 (0.17%) ClearCase
3 1 (0.17%) Eclipse
3 1 (0.17%) Toad
General
1 125 (21.11%) Finance
2 41 (6.93%) Telecoms
3 33 (5.57%) Banking
4 17 (2.87%) Retail
5 15 (2.53%) Manufacturing
6 14 (2.36%) Games
7 13 (2.20%) Advertising
7 13 (2.20%) Marketing
8 11 (1.86%) Legal
8 11 (1.86%) Investment Banking
8 11 (1.86%) Back Office
9 10 (1.69%) Law
10 9 (1.52%) Publishing
10 9 (1.52%) French Language
10 9 (1.52%) Spanish Language
11 7 (1.18%) Billing
12 6 (1.01%) Financial Institution
13 5 (0.84%) German Language
14 4 (0.68%) Front Office
15 3 (0.51%) Aerospace
Job Titles
1 92 (15.54%) Service Manager
2 79 (13.34%) Analyst
3 74 (12.50%) Consultant
4 49 (8.28%) Delivery Manager
5 48 (8.11%) Services Delivery Manager
6 47 (7.94%) Developer
7 32 (5.41%) Support Engineer
8 30 (5.07%) Network Engineer
9 25 (4.22%) Project Manager
9 25 (4.22%) Technical Consultant
10 22 (3.72%) Administrator
10 22 (3.72%) Service Desk Manager
10 22 (3.72%) ServiceNow Consultant
11 21 (3.55%) Infrastructure Engineer
11 21 (3.55%) Architect
12 20 (3.38%) Programme Manager
13 19 (3.21%) ITSM Consultant
14 18 (3.04%) Transition Manager
14 18 (3.04%) Head of IT
14 18 (3.04%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 37 (6.25%) Web Services
2 35 (5.91%) XML
3 30 (5.07%) HTML
4 25 (4.22%) .NET
5 23 (3.89%) CSS
6 20 (3.38%) SOAP
7 19 (3.21%) Ajax
8 13 (2.20%) COM
9 11 (1.86%) ASP.NET
10 7 (1.18%) REST
11 6 (1.01%) Doctrine
12 5 (0.84%) HTML5
13 2 (0.34%) Spring
13 2 (0.34%) FIX Protocol
13 2 (0.34%) JSP
13 2 (0.34%) Servlets
13 2 (0.34%) J2EE
13 2 (0.34%) Middleware
14 1 (0.17%) EDIFACT
14 1 (0.17%) Hibernate
Miscellaneous
1 120 (20.27%) Analytical Skills
2 47 (7.94%) CMDB
3 46 (7.77%) Management Information System
4 29 (4.90%) Computer Science
5 27 (4.56%) iPad
6 21 (3.55%) Blackberry
7 14 (2.36%) Client/Server
7 14 (2.36%) PMI
7 14 (2.36%) Foreign Exchange (FX)
8 12 (2.03%) iPhone
9 10 (1.69%) Performance Metrics
10 9 (1.52%) Economics
11 8 (1.35%) Statistics
11 8 (1.35%) Fat Client
11 8 (1.35%) Thin Client
12 7 (1.18%) Clustering
12 7 (1.18%) Life Science
13 4 (0.68%) FMCG
13 4 (0.68%) Enterprise Software
13 4 (0.68%) User Experience
Operating Systems
1 191 (32.26%) Windows
2 71 (11.99%) Linux
3 61 (10.30%) Windows Server 2008
4 43 (7.26%) Windows 7
5 41 (6.93%) Windows Server 2012
6 23 (3.89%) UNIX
7 20 (3.38%) Windows Server 2003
8 19 (3.21%) Red Hat Enterprise Linux
9 18 (3.04%) Windows 8
10 17 (2.87%) Apple iOS
11 11 (1.86%) Solaris
12 8 (1.35%) NetWare
13 7 (1.18%) Android
14 5 (0.84%) Debian
14 5 (0.84%) Windows XP
15 4 (0.68%) CentOS
15 4 (0.68%) Mac OS X
16 3 (0.51%) Windows 2000
17 2 (0.34%) AIX
17 2 (0.34%) Windows 2000 Server
Processes & Methodologies
1 462 (78.04%) ITIL
2 437 (73.82%) Service Management
3 133 (22.47%) Service Delivery
4 102 (17.23%) PRINCE2
5 98 (16.55%) Project Management
6 59 (9.97%) Change Management
7 54 (9.12%) Incident Management
8 50 (8.45%) Agile Software Development
9 45 (7.60%) Business Analysis
10 44 (7.43%) Continuous Improvement
11 43 (7.26%) E-Commerce
12 42 (7.09%) People Management
13 41 (6.93%) Stakeholder Management
14 32 (5.41%) Information Security
15 30 (5.07%) Disaster Recovery
15 30 (5.07%) Configuration Management
15 30 (5.07%) Problem Management
16 23 (3.89%) Data Analysis
17 22 (3.72%) Migration
18 21 (3.55%) Data Management
Programming Languages
1 92 (15.54%) SQL
2 59 (9.97%) C
3 32 (5.41%) JavaScript
4 22 (3.72%) Java
5 17 (2.87%) Perl
6 16 (2.70%) Shell Script
7 11 (1.86%) C#
8 9 (1.52%) PHP
9 5 (0.84%) PowerShell
10 4 (0.68%) PL/SQL
11 2 (0.34%) C++
11 2 (0.34%) VBA
12 1 (0.17%) VC++
12 1 (0.17%) Python
12 1 (0.17%) R
12 1 (0.17%) VB
Qualifications
1 88 (14.86%) Degree
2 73 (12.33%) Security Cleared
3 59 (9.97%) SC Cleared
4 38 (6.42%) ITIL Certification
5 24 (4.05%) Cisco Certification
6 23 (3.89%) Microsoft Certification
7 21 (3.55%) CCNA
8 19 (3.21%) MCSE
9 18 (3.04%) PMI Certification
10 16 (2.70%) ITIL Foundation Certificate
11 15 (2.53%) CCNP
12 13 (2.20%) VCP4
13 11 (1.86%) PRINCE2 Certification
14 9 (1.52%) ISEB
14 9 (1.52%) PRINCE2 Practitioner
15 7 (1.18%) MCSA
16 5 (0.84%) CCA
16 5 (0.84%) Citrix Certification
16 5 (0.84%) CCEA
16 5 (0.84%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 101 (17.06%) SLA
2 20 (3.38%) QA
3 11 (1.86%) PCI DSS
4 9 (1.52%) ISO 9001
5 5 (0.84%) COBIT
6 3 (0.51%) Sarbanes-Oxley
6 3 (0.51%) ISO/IEC 27001
7 2 (0.34%) PMBOK
System Software
1 99 (16.72%) Active Directory
2 86 (14.53%) VMware Infrastructure
3 14 (2.36%) Microsoft App-V
3 14 (2.36%) vCloud
4 13 (2.20%) VMware Workstation
4 13 (2.20%) XenApp
5 10 (1.69%) Hyper-V
6 9 (1.52%) vSphere
7 7 (1.18%) XenDesktop
7 7 (1.18%) Samba
7 7 (1.18%) VMware ESXi
8 6 (1.01%) Terminal Services
9 4 (0.68%) Xen
10 3 (0.51%) Novell eDirectory
10 3 (0.51%) VMware ESX
11 2 (0.34%) Terminal Server
11 2 (0.34%) Sendmail
12 1 (0.17%) Veritas Cluster Server
12 1 (0.17%) Varnish
12 1 (0.17%) Snort
Systems Management
1 49 (8.28%) SCCM
2 19 (3.21%) SCOM
3 14 (2.36%) Nagios
3 14 (2.36%) HP UCMDB
4 13 (2.20%) SCOrch
5 12 (2.03%) Opsview
6 10 (1.69%) HP Quality Center
7 7 (1.18%) Tivoli
8 4 (0.68%) ServiceCenter
9 3 (0.51%) ZABBIX
9 3 (0.51%) Tivoli Storage Manager
9 3 (0.51%) WSUS
9 3 (0.51%) OpenView
9 3 (0.51%) Unicenter
9 3 (0.51%) Dollar Universe
9 3 (0.51%) Red Hat Satellite
10 2 (0.34%) CA Spectrum
10 2 (0.34%) Casper Suite
10 2 (0.34%) Norton AntiVirus
10 2 (0.34%) NetBackup
Vendors
1 158 (26.69%) Microsoft
2 124 (20.95%) Remedy
3 108 (18.24%) VMware
4 75 (12.67%) BMC
5 71 (11.99%) ServiceNow
6 63 (10.64%) Cisco
7 61 (10.30%) HP
8 54 (9.12%) Citrix
9 29 (4.90%) Red Hat
10 23 (3.89%) Juniper
11 20 (3.38%) Oracle
12 17 (2.87%) IBM
12 17 (2.87%) EMC
13 15 (2.53%) F5
14 14 (2.36%) Netezza
14 14 (2.36%) Teradata
15 12 (2.03%) CA
16 11 (1.86%) Novell
16 11 (1.86%) Lotus
16 11 (1.86%) Fidessa
City, London
Lloyds Banking Group
Posted: 6 hours ago
City, London
Pro-Quest Resourcing Ltd
Salary: £45000 - £75000 Per Annum
Posted: Yesterday
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £35000 per annum
Posted: Yesterday
West London
Burns Sheehan
Salary: £55000 - £60000 per annum + Bonus + Benefits
Posted: 2 days ago
Hayes, Middlesex
Rackspace
Salary: From £50,000 to £60,000 per annum Competitive
Posted: 2 days ago
London
Advanced Resource Managers
Salary: £50000 - £60000 per annum
Posted: 3 days ago
City, London
Harris Global
Salary: £45000.00 - £55000.00 per annum + bonus and benefits
Posted: 3 days ago
London
Arden Resourcing Limited
Salary: Competitive Salary
Posted: 3 days ago
Hayes, Middlesex
Quadratek People Limited
Salary: From £90,000 to £140,000 per annum Excellent salary plus variable and
Posted: 4 days ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
East London
Logic Engagements Ltd
Salary: £30000 - £37000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 4 days ago
City, London
Talent International
Salary: £43000.00 - £77500.00 per annum + Benefits
Posted: 4 days ago
Hayes, Middlesex
Rackspace
Salary: Competitive + bonus + benefits
Posted: 10 days ago
London
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 17 days ago
East London
Pirean Limited
Salary: From £35,000 to £45,000 per annum plus bonus, pension & healthcare
Posted: 18 days ago
East London
Pirean Limited
Salary: £50,000 per annum plus bonus, pension & healthcare
Posted: 23 days ago
East London
Pirean Limited
Salary: Unspecified Salary negotiable DOE
Posted: 25 days ago