The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 1 October 2016 with a comparison to the same period over the previous 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 329 324 382
Rank change year-on-year
-5 +58
Permanent jobs citing ITSM 310 405 308
As % of all permanent IT jobs located in London 0.83% 0.92% 0.67%
As % of the Processes & Methodologies category 0.92% 1.05% 0.78%
Number of salaries quoted 264 342 253
Median salary £51,500 £55,000 £48,153
Median salary % change year-on-year
-6.36% +14.21%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £75,000 £80,000 £75,000
UK excluding London median salary £44,000 £41,674 £37,500
% change year-on-year
+5.58% +11.13%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
33639 38745 39741
As % of all permanent IT jobs located in London 89.76% 88.34% 86.70%
Number of salaries quoted 29068 32702 32704
Median salary £60,000 £58,000 £55,000
Median salary % change year-on-year
+3.44% +5.45%
90% offered a salary of more than £40,000 £38,000 £37,500
10% offered a salary of more than £85,000 £80,000 £82,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 1 October 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 25 £65,000 +13.04% 4
Teddington - 7 £57,500 -
Canary Wharf -6 5 £57,500 -17.85%
Croydon +3 3 £57,604 +150.45%
Westminster - 3 £42,283 -
Wimbledon - 3 - -
Hounslow +6 2 £52,750 +7.65%
Uxbridge - 2 £68,500 -
Beckenham - 2 £22,250 -
Harrow - 2 - -
Hayes - 1 £95,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 1 October 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 485 (76.86%) ITIL
2 451 (71.47%) Service Management
3 206 (32.65%) Finance
4 142 (22.50%) ServiceNow
5 135 (21.39%) Service Delivery
6 132 (20.92%) Microsoft
7 106 (16.80%) Project Management
8 101 (16.01%) Windows
9 98 (15.53%) Incident Management
10 96 (15.21%) Change Management
11 79 (12.52%) MS Excel
11 79 (12.52%) Agile Software Development
12 78 (12.36%) Degree
13 73 (11.57%) Stakeholder Management
14 68 (10.78%) ITIL V3
15 67 (10.62%) MS Office
16 63 (9.98%) Workflow
17 62 (9.83%) SLA
17 62 (9.83%) Active Directory
18 61 (9.67%) JavaScript
19 58 (9.19%) PRINCE2
19 58 (9.19%) Problem Management
20 57 (9.03%) XML
21 56 (8.87%) Asset Management
22 55 (8.72%) SQL Server
23 54 (8.56%) Banking
24 51 (8.08%) Linux
24 51 (8.08%) Windows 7
25 50 (7.92%) HTML
25 50 (7.92%) Web Services

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (6.97%) SharePoint
2 21 (3.33%) SharePoint 2010
2 21 (3.33%) WordPress
3 16 (2.54%) MS Exchange
4 13 (2.06%) Confluence
4 13 (2.06%) Skype for Business
5 9 (1.43%) CMS
6 7 (1.11%) SharePoint 2013
7 6 (0.95%) Exchange Server 2007
8 5 (0.79%) Blackberry Enterprise Server
9 4 (0.63%) Apache
9 4 (0.63%) SugarCRM
10 3 (0.48%) Tomcat
11 2 (0.32%) Apache Spark
11 2 (0.32%) Exchange Server 2010
11 2 (0.32%) OpenStack
11 2 (0.32%) Oracle Workflow
12 1 (0.16%) Moodle
12 1 (0.16%) SAP Portal
12 1 (0.16%) Totara
Applications
1 79 (12.52%) MS Excel
2 67 (10.62%) MS Office
3 14 (2.22%) MS PowerPoint
4 10 (1.58%) MS Visio
5 7 (1.11%) MS Project
6 4 (0.63%) Adobe Creative Suite
6 4 (0.63%) Final Cut Pro
6 4 (0.63%) Spreadsheet
Business Applications
1 38 (6.02%) Remedy ITSM
2 9 (1.43%) Oracle EBS
3 8 (1.27%) Dynamics CRM
3 8 (1.27%) Oracle Financials
4 3 (0.48%) MetaTrader
5 2 (0.32%) Oracle Applications
6 1 (0.16%) Dynamics AX
6 1 (0.16%) Dynamics NAV
6 1 (0.16%) Oracle EBS R12
6 1 (0.16%) SAP Business One
6 1 (0.16%) SAP ERP
6 1 (0.16%) SAP HR
Cloud Services
1 38 (6.02%) SaaS
2 33 (5.23%) Office 365
3 15 (2.38%) PaaS
4 9 (1.43%) Amazon AWS
4 9 (1.43%) IaaS
4 9 (1.43%) Microsoft Azure
5 7 (1.11%) Cloud Computing
6 4 (0.63%) Bluemix
6 4 (0.63%) IBM Cloud
7 3 (0.48%) Google Drive
8 2 (0.32%) G Suite
8 2 (0.32%) Yammer
9 1 (0.16%) OpenShift
Communications & Networking
1 41 (6.50%) LAN
2 34 (5.39%) WAN
3 26 (4.12%) Intranet
4 23 (3.65%) Firewall
5 19 (3.01%) DNS
5 19 (3.01%) VPN
6 15 (2.38%) Internet
6 15 (2.38%) LDAP
7 14 (2.22%) Network Security
8 13 (2.06%) TCP/IP
9 12 (1.90%) DHCP
9 12 (1.90%) Wireless
10 11 (1.74%) BGP
11 10 (1.58%) VoIP
12 9 (1.43%) SAN
13 7 (1.11%) Converged Networks
13 7 (1.11%) HSRP
13 7 (1.11%) OSPF
13 7 (1.11%) Structured Cabling
13 7 (1.11%) VRRP
Database & Business Intelligence
1 55 (8.72%) SQL Server
2 38 (6.02%) SQL Server Reporting Services
3 24 (3.80%) Data Warehouse
4 21 (3.33%) SQL Server Integration Services
5 14 (2.22%) Oracle Database
6 13 (2.06%) BusinessObjects
6 13 (2.06%) Oracle Database 12c
7 10 (1.58%) GIS
8 9 (1.43%) Pentaho
9 8 (1.27%) QlikView
9 8 (1.27%) SQL Server 2008
9 8 (1.27%) SQL Server 2012
10 7 (1.11%) PowerCenter
11 6 (0.95%) Relational Database
12 5 (0.79%) Informix
12 5 (0.79%) MySQL
12 5 (0.79%) PostgreSQL
13 4 (0.63%) Big Data
13 4 (0.63%) Hadoop
13 4 (0.63%) NoSQL
Development Applications
1 17 (2.69%) JIRA
2 9 (1.43%) Team Foundation Server
3 7 (1.11%) Talend Open Studio
4 5 (0.79%) Ant
5 4 (0.63%) InstallShield
5 4 (0.63%) MSI
5 4 (0.63%) WinDbg
6 1 (0.16%) Oracle Forms
General
1 206 (32.65%) Finance
2 54 (8.56%) Banking
3 24 (3.80%) Law
4 22 (3.49%) Retail
5 20 (3.17%) Telecoms
6 19 (3.01%) Legal
7 18 (2.85%) Marketing
8 14 (2.22%) Investment Banking
9 5 (0.79%) Financial Institution
9 5 (0.79%) Manufacturing
10 3 (0.48%) Advertising
10 3 (0.48%) Back Office
10 3 (0.48%) Korean Language
11 2 (0.32%) Aerospace
11 2 (0.32%) Billing
11 2 (0.32%) Front Office
11 2 (0.32%) Games
11 2 (0.32%) German Language
11 2 (0.32%) Retail Banking
12 1 (0.16%) Automotive
Job Titles
1 113 (17.91%) Service Manager
2 107 (16.96%) Analyst
3 89 (14.10%) Consultant
4 69 (10.94%) IT Manager
5 49 (7.77%) IT Services Manager
6 48 (7.61%) Support Analyst
7 45 (7.13%) Service Analyst
8 40 (6.34%) Delivery Manager
8 40 (6.34%) ServiceNow Consultant
9 38 (6.02%) Architect
10 35 (5.55%) Services Delivery Manager
11 34 (5.39%) ITIL Manager
12 31 (4.91%) Applications Manager
12 31 (4.91%) Developer
13 29 (4.60%) Administrator
14 28 (4.44%) ITIL Service Manager
15 26 (4.12%) Management Consultant
15 26 (4.12%) Service Management Consultant
16 25 (3.96%) IT Support
17 24 (3.80%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 57 (9.03%) XML
2 50 (7.92%) HTML
2 50 (7.92%) Web Services
3 48 (7.61%) CSS
4 12 (1.90%) .NET
4 12 (1.90%) Software Packaging
5 9 (1.43%) Ajax
5 9 (1.43%) AngularJS
5 9 (1.43%) Ruby on Rails
6 8 (1.27%) JMS
6 8 (1.27%) Middleware
7 7 (1.11%) FIX Protocol
7 7 (1.11%) XSD
8 6 (0.95%) Flash
8 6 (0.95%) Twitter Bootstrap
9 5 (0.79%) ASP.NET
9 5 (0.79%) SOAP
10 4 (0.63%) SAP Basis
10 4 (0.63%) X-Windows
11 3 (0.48%) LAMP
Miscellaneous
1 50 (7.92%) Management Information System
2 46 (7.29%) Analytical Skills
3 41 (6.50%) Data Centre
4 30 (4.75%) CMDB
5 13 (2.06%) Statistics
6 12 (1.90%) Computer Science
6 12 (1.90%) Data Integration
6 12 (1.90%) Virtual Team
7 11 (1.74%) PMI
8 10 (1.58%) Blackberry
8 10 (1.58%) BYOD
9 9 (1.43%) Fat Client
9 9 (1.43%) Reinsurance
9 9 (1.43%) Thin Client
10 7 (1.11%) e-Learning
11 6 (0.95%) Mobile Computing
11 6 (0.95%) User Experience
12 5 (0.79%) iPad
12 5 (0.79%) Video Conferencing
12 5 (0.79%) Wiki
Operating Systems
1 101 (16.01%) Windows
2 51 (8.08%) Linux
2 51 (8.08%) Windows 7
3 33 (5.23%) Windows Server
4 27 (4.28%) Unix
5 18 (2.85%) Windows Server 2003
5 18 (2.85%) Windows Server 2008
6 15 (2.38%) Windows Server 2012
7 13 (2.06%) Mac OS X
8 11 (1.74%) Solaris
9 10 (1.58%) Apple iOS
10 7 (1.11%) AIX
10 7 (1.11%) Red Hat Enterprise Linux
10 7 (1.11%) SUSE
11 6 (0.95%) Android
12 5 (0.79%) Windows XP
13 4 (0.63%) Mac OS
13 4 (0.63%) SUSE Linux Enterprise Server
13 4 (0.63%) Windows 10
14 3 (0.48%) HPUX
Processes & Methodologies
1 485 (76.86%) ITIL
2 451 (71.47%) Service Management
3 135 (21.39%) Service Delivery
4 106 (16.80%) Project Management
5 98 (15.53%) Incident Management
6 96 (15.21%) Change Management
7 79 (12.52%) Agile Software Development
8 73 (11.57%) Stakeholder Management
9 68 (10.78%) ITIL V3
10 63 (9.98%) Workflow
11 58 (9.19%) PRINCE2
11 58 (9.19%) Problem Management
12 56 (8.87%) Asset Management
13 38 (6.02%) Disaster Recovery
14 36 (5.71%) Continuous Improvement
15 35 (5.55%) CRM
15 35 (5.55%) Migration
16 34 (5.39%) Process Improvement
17 32 (5.07%) Business Analysis
18 29 (4.60%) Mentoring
Programming Languages
1 61 (9.67%) JavaScript
2 49 (7.77%) SQL
3 22 (3.49%) Java
3 22 (3.49%) PowerShell
4 16 (2.54%) PL/SQL
5 15 (2.38%) Ruby
6 13 (2.06%) Shell Script
7 12 (1.90%) C
7 12 (1.90%) C#
8 10 (1.58%) Perl
9 7 (1.11%) T-SQL
9 7 (1.11%) XPath
10 6 (0.95%) Python
11 4 (0.63%) VBScript
12 3 (0.48%) PHP
13 2 (0.32%) Bash Shell
13 2 (0.32%) Scala
14 1 (0.16%) ABAP
14 1 (0.16%) VB
Qualifications
1 78 (12.36%) Degree
2 43 (6.81%) ITIL Certification
3 29 (4.60%) Security Cleared
4 25 (3.96%) SC Cleared
5 19 (3.01%) ITIL Foundation Certificate
6 16 (2.54%) Microsoft Certification
7 15 (2.38%) PRINCE2 Certification
8 14 (2.22%) Cisco Certification
8 14 (2.22%) CISSP
9 11 (1.74%) CEH
9 11 (1.74%) PMI Certification
10 10 (1.58%) CCNA
10 10 (1.58%) MCP
10 10 (1.58%) MCSE
11 9 (1.43%) CCNP
11 9 (1.43%) MCITP
12 8 (1.27%) MCTS
12 8 (1.27%) PRINCE2 Practitioner
12 8 (1.27%) VMware Certified Professional (VCP)
13 7 (1.11%) MCSA
Quality Assurance & Compliance
1 62 (9.83%) SLA
2 26 (4.12%) COBIT
3 13 (2.06%) ISO/IEC 27001
4 9 (1.43%) WCAG
5 8 (1.27%) QA
6 7 (1.11%) Data Quality
7 4 (0.63%) Government Security Classifications
7 4 (0.63%) ISO 9001
7 4 (0.63%) Solvency II
8 2 (0.32%) ISO22301
9 1 (0.16%) PCI DSS
9 1 (0.16%) Sarbanes-Oxley
System Software
1 62 (9.83%) Active Directory
2 27 (4.28%) VMware Infrastructure
3 12 (1.90%) XenApp
4 11 (1.74%) Microsoft App-V
5 9 (1.43%) vSphere
6 6 (0.95%) Virtual Desktop
6 6 (0.95%) XenDesktop
7 4 (0.63%) Terminal Server
8 3 (0.48%) Hyper-V
8 3 (0.48%) Terminal Services
8 3 (0.48%) vCloud
9 2 (0.32%) Docker
9 2 (0.32%) Virtual Machines
9 2 (0.32%) VMware ESX
10 1 (0.16%) Oracle RAC
10 1 (0.16%) Veritas Cluster Server
10 1 (0.16%) Virtual Servers
Systems Management
1 22 (3.49%) SCCM
2 18 (2.85%) Control-M
3 13 (2.06%) SCOM
4 12 (1.90%) Nagios
5 8 (1.27%) vRealize
5 8 (1.27%) WSUS
6 7 (1.11%) Casper Suite
7 6 (0.95%) ZABBIX
8 5 (0.79%) OpenView Configuration Management
8 5 (0.79%) Opsview
9 4 (0.63%) Backup Exec
9 4 (0.63%) CA Spectrum
9 4 (0.63%) NetBackup
9 4 (0.63%) Norton AntiVirus
9 4 (0.63%) Perfmon
9 4 (0.63%) Tivoli Storage Manager
10 3 (0.48%) BMC Performance Manager
10 3 (0.48%) OpenView
10 3 (0.48%) SafeCom
11 2 (0.32%) Puppet
Vendors
1 142 (22.50%) ServiceNow
2 132 (20.92%) Microsoft
3 41 (6.50%) Cisco
4 40 (6.34%) Oracle
5 38 (6.02%) Remedy
6 31 (4.91%) Citrix
6 31 (4.91%) VMware
7 25 (3.96%) HP
8 22 (3.49%) BMC
9 21 (3.33%) IBM
10 17 (2.69%) CheckPoint
11 15 (2.38%) SAP
12 14 (2.22%) Informatica
12 14 (2.22%) SolarWinds
13 13 (2.06%) EXASOL
13 13 (2.06%) Juniper
13 13 (2.06%) Red Hat
13 13 (2.06%) Tableau
14 10 (1.58%) Dell
14 10 (1.58%) Salesforce.com
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Ins
Posted: 5 hours ago
North West London
Peopleworks
Salary: From £65,000 to £70,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
London
07768 130503
Posted: 5 days ago
London
Capgemini UK
Posted: 15 hours ago
London
Global Technology Solutions Ltd
Salary: £60000 - £80000 per annum + bonus+ben
Posted: Yesterday
Central London / West End
Office Local Ltd
Salary: From £65,000 to £75,000 per annum +Bonus +Benefit
Posted: 5 days ago
City, London
ITSM Team
Salary: £65k to £70k + bonus + benefits
Posted: 2 days ago
London
Arden Resourcing Limited
Salary: From £60,000 to £65,000 per annum
Posted: 4 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
London
Arden Resourcing Limited
Salary: From £45,000 to £60,000 per annum
Posted: 4 days ago
London
Client Server
Salary: £65k to £70k + bonus + benefits
Posted: 2 days ago
London
Wipro
Posted: 5 days ago
City, London
ANSON MCCADE
Salary: - £60,000 - 75,000k base + excellent package, bonus and fast-track car
Posted: 4 days ago
London
MI6
Posted: 5 days ago
East London
Clifford Chance London Limited
Posted: 3 days ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 4 days ago
City, London
ANSON MCCADE
Salary: £60,000 - 75,000k base + excellent package, bonus and fast-track caree
Posted: 5 days ago
London
Hays Specialist Recruitment Ltd
Salary: £38000.00 - £45000.00 per annum
Posted: 16 days ago
London
Annapurna HR
Salary: £75000 - £90000 per annum + bonus / benefits
Posted: 18 days ago
London
Michael Page Technology
Salary: £30000 - £40000 per annum
Posted: 8 days ago
London
Energon Global
Salary: £40000.00 - £60000.00 per annum + Bonus + Benefits
Posted: 8 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 17 days ago
Central London / West End
Office Local Ltd
Salary: From £60,000 to £75,000 per annum +Bonus +Benefits
Posted: 5 days ago
London
Networking People
Posted: 4 days ago
London
Real Staffing
Salary: £30000 - £35000 per annum + competitive
Posted: 19 days ago
London
Real Staffing
Salary: £24000 - £31000 per annum + competitive
Posted: 22 days ago
East London
Pirean Limited
Salary: From £55,000 to £70,000 per annum Plus bonus & benfits
Posted: 18 days ago
London
Recruitment Genius Ltd
Salary: £24000 - £26000 per annum
Posted: 23 days ago