The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 337 421 431
Rank change year-on-year
+84 +10
Permanent jobs citing ITSM 335 210 215
As % of all permanent IT jobs located in London 0.72% 0.47% 0.42%
As % of the Processes & Methodologies category 0.86% 0.57% 0.52%
Number of salaries quoted 277 168 178
Average salary £48,153 £55,000 £57,500
Average salary % change year-on-year
-12.44% -4.34%
90% offered a salary of more than £29,500 £33,000 £35,000
10% offered a salary of more than £75,000 £75,000 £77,800
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38898 36852 41044
As % of all permanent IT jobs located in London 83.35% 82.68% 81.09%
Number of salaries quoted 32031 30542 35340
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 2 September 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 72 £60,000 +6.66% 6
Harrow - 20 £40,000 -
Uxbridge +10 7 £42,500 -15.00% 1
Surbiton - 5 £39,000 -
Hounslow -13 3 £46,500 +16.25%
Chessington - 3 £42,500 -
Greenford - 3 £21,250 -
Croydon -4 2 £31,750 +58.75%
Canary Wharf - 2 £52,500 -
Chiswick -9 1 £21,500 -33.84% 1
Bromley -19 1 £47,500 -
Kingston Upon Thames - 1 £36,000 -
Ruislip - 1 £35,000 - 1
Hayes - 1 £50,000 -
Greenwich - 1 £23,000 -
West Drayton - 1 £50,000 -
Westminster - 1 £55,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 2 September 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 508 (75.15%) ITIL
2 505 (74.70%) Service Management
3 241 (35.65%) Finance
4 195 (28.85%) Windows
5 171 (25.30%) SQL
6 151 (22.34%) Microsoft
7 131 (19.38%) Service Delivery
8 128 (18.93%) Project Management
9 116 (17.16%) ServiceNow
10 112 (16.57%) Remedy
10 112 (16.57%) Remedy ITSM
11 104 (15.38%) SLA
12 95 (14.05%) MS Office
13 89 (13.17%) VMware
14 85 (12.57%) MS Excel
15 83 (12.28%) Banking
16 77 (11.39%) BMC
17 75 (11.09%) SQL Server
18 71 (10.50%) VMware Infrastructure
19 69 (10.21%) Change Management
20 67 (9.91%) Oracle
20 67 (9.91%) PRINCE2
20 67 (9.91%) Active Directory
20 67 (9.91%) Degree
21 61 (9.02%) ITIL Certification
21 61 (9.02%) Linux
21 61 (9.02%) Windows 7
22 57 (8.43%) Cisco
23 56 (8.28%) Configuration Management
23 56 (8.28%) Release Management

ITSM
Top Related IT Skills in London by Category

For the 6 months to 2 September 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 41 (6.07%) SharePoint
2 35 (5.18%) MS Exchange
3 15 (2.22%) IIS
4 11 (1.63%) Apache
5 10 (1.48%) Tomcat
6 9 (1.33%) CMS
6 9 (1.33%) Lync
7 7 (1.04%) SharePoint Server
7 7 (1.04%) BizTalk Server
8 6 (0.89%) Blackberry Enterprise Server
9 5 (0.74%) IBM Notes
9 5 (0.74%) Exchange Server 2010
10 4 (0.59%) Oracle HTTP Server
10 4 (0.59%) SharePoint 2010
10 4 (0.59%) Oracle Workflow
11 3 (0.44%) Exchange Server 2007
11 3 (0.44%) Lightstreamer
11 3 (0.44%) Exchange Server 2013
12 2 (0.30%) Exchange Server 2003
12 2 (0.30%) Documentum
Applications
1 95 (14.05%) MS Office
2 85 (12.57%) MS Excel
3 26 (3.85%) MS PowerPoint
4 17 (2.51%) MS Visio
5 16 (2.37%) MS Project
6 15 (2.22%) Spreadsheet
7 2 (0.30%) Acrobat
8 1 (0.15%) InfoPath
Business Applications
1 112 (16.57%) Remedy ITSM
2 13 (1.92%) Oracle General Ledger
3 10 (1.48%) Misys Opics
4 2 (0.30%) assyst
4 2 (0.30%) Dynamics CRM
4 2 (0.30%) Remedy AR System
5 1 (0.15%) SAP Oil and Gas
Cloud Services
1 54 (7.99%) SaaS
2 15 (2.22%) PaaS
3 8 (1.18%) Office 365
3 8 (1.18%) IaaS
4 5 (0.74%) Amazon AWS
5 4 (0.59%) Cloud Computing
5 4 (0.59%) Amazon EC2
6 2 (0.30%) Google Apps
Communications & Networking
1 43 (6.36%) Firewall
2 31 (4.59%) VPN
3 27 (3.99%) TCP/IP
4 24 (3.55%) DNS
4 24 (3.55%) MPLS
5 23 (3.40%) SAN
6 18 (2.66%) VoIP
7 17 (2.51%) WAN
8 14 (2.07%) SMTP
8 14 (2.07%) Broadband
9 13 (1.92%) LAN
9 13 (1.92%) SSL
10 10 (1.48%) Internet
11 7 (1.04%) Wireshark
12 6 (0.89%) DHCP
13 5 (0.74%) Intranet
13 5 (0.74%) Wi-Fi
14 4 (0.59%) FTP
14 4 (0.59%) HTTP
15 3 (0.44%) LDAP
Database & Business Intelligence
1 75 (11.09%) SQL Server
2 27 (3.99%) MySQL
3 26 (3.85%) Data Warehouse
4 18 (2.66%) VLDB
5 15 (2.22%) Data Mining
5 15 (2.22%) SQL Server Reporting Services
6 10 (1.48%) Relational Database
6 10 (1.48%) SQL Server Integration Services
7 8 (1.18%) QlikView
7 8 (1.18%) Oracle Database
7 8 (1.18%) SQL Server Analysis Services
8 7 (1.04%) SQL Server 2008
8 7 (1.04%) Big Data
9 6 (0.89%) Microsoft Analysis Services
9 6 (0.89%) RDBMS
9 6 (0.89%) MS Access
10 5 (0.74%) SQL Server 2012
11 4 (0.59%) DB2
12 3 (0.44%) PostgreSQL
13 2 (0.30%) Oracle Database 10g
Development Applications
1 10 (1.48%) JIRA
2 9 (1.33%) Team Foundation Server
3 7 (1.04%) Visual Studio
3 7 (1.04%) Subversion
4 5 (0.74%) Bugzilla
4 5 (0.74%) JBehave
4 5 (0.74%) Cucumber
4 5 (0.74%) Selenium
4 5 (0.74%) Behat
5 4 (0.59%) Jenkins
6 3 (0.44%) Hudson
7 2 (0.30%) TeamCity
8 1 (0.15%) MSI
General
1 241 (35.65%) Finance
2 83 (12.28%) Banking
3 49 (7.25%) Telecoms
4 23 (3.40%) Marketing
5 20 (2.96%) Retail
6 17 (2.51%) Legal
7 16 (2.37%) Financial Institution
8 14 (2.07%) Law
9 10 (1.48%) Back Office
10 8 (1.18%) Games
11 6 (0.89%) French Language
11 6 (0.89%) Advertising
11 6 (0.89%) General Ledger
12 5 (0.74%) Local Government
12 5 (0.74%) Front Office
13 4 (0.59%) Investment Banking
14 3 (0.44%) Pharmaceutical
15 2 (0.30%) Retail Banking
15 2 (0.30%) Manufacturing
15 2 (0.30%) Spanish Language
Job Titles
1 127 (18.79%) Analyst
2 114 (16.86%) Consultant
3 101 (14.94%) Service Manager
4 54 (7.99%) Delivery Manager
5 52 (7.69%) Services Delivery Manager
6 46 (6.80%) Developer
7 37 (5.47%) ITSM Consultant
8 36 (5.33%) Architect
8 36 (5.33%) Service Analyst
9 34 (5.03%) Management Consultant
10 29 (4.29%) Service Management Consultant
11 28 (4.14%) Desktop Support
11 28 (4.14%) Senior Consultant
12 26 (3.85%) Support Engineer
13 23 (3.40%) Applications Support
14 22 (3.25%) Support Analyst
15 20 (2.96%) IT Consultant
16 19 (2.81%) Service Desk Analyst
17 16 (2.37%) Programme Manager
17 16 (2.37%) Senior Manager
Libraries, Frameworks & Software Standards
1 44 (6.51%) Web Services
2 43 (6.36%) XML
3 36 (5.33%) HTML
4 26 (3.85%) .NET
5 24 (3.55%) CSS
6 17 (2.51%) SOAP
7 11 (1.63%) JSON
8 10 (1.48%) Ajax
9 9 (1.33%) XML Schema
10 7 (1.04%) Boost C++ Libraries
10 7 (1.04%) STL
10 7 (1.04%) MFC
11 5 (0.74%) J2EE
11 5 (0.74%) J2SE
11 5 (0.74%) Software Packaging
12 4 (0.59%) Apache Flex
12 4 (0.59%) HTML5
12 4 (0.59%) WSH
12 4 (0.59%) DOM
12 4 (0.59%) Flash
Miscellaneous
1 43 (6.36%) CMDB
2 32 (4.73%) Management Information System
3 22 (3.25%) Computer Science
4 17 (2.51%) Blackberry
5 13 (1.92%) STB
6 12 (1.78%) Foreign Exchange (FX)
7 11 (1.63%) Clustering
7 11 (1.63%) Enterprise Software
8 10 (1.48%) PMI
9 9 (1.33%) Client/Server
10 8 (1.18%) Firmware
10 8 (1.18%) Smartphone
11 7 (1.04%) Economics
11 7 (1.04%) PKI
11 7 (1.04%) Replication
11 7 (1.04%) Video Conferencing
11 7 (1.04%) Social Media
12 6 (0.89%) Reference Data
12 6 (0.89%) Visualisation
13 5 (0.74%) Mobile App
Operating Systems
1 195 (28.85%) Windows
2 61 (9.02%) Linux
2 61 (9.02%) Windows 7
3 35 (5.18%) Windows Server 2008
4 33 (4.88%) UNIX
5 22 (3.25%) Solaris
6 20 (2.96%) Windows Server 2003
7 17 (2.51%) Windows Server 2012
8 16 (2.37%) Windows XP
9 11 (1.63%) Android
10 10 (1.48%) Apple iOS
10 10 (1.48%) Windows 8
11 7 (1.04%) Red Hat Enterprise Linux
12 6 (0.89%) Mac OS X
13 5 (0.74%) Mac OS
14 4 (0.59%) AIX
15 2 (0.30%) Windows 2000
16 1 (0.15%) CentOS
Processes & Methodologies
1 508 (75.15%) ITIL
2 505 (74.70%) Service Management
3 131 (19.38%) Service Delivery
4 128 (18.93%) Project Management
5 69 (10.21%) Change Management
6 67 (9.91%) PRINCE2
7 56 (8.28%) Configuration Management
7 56 (8.28%) Release Management
8 45 (6.66%) ITIL V3
9 43 (6.36%) Incident Management
10 38 (5.62%) Problem Management
11 37 (5.47%) Continuous Improvement
12 34 (5.03%) E-Commerce
13 33 (4.88%) Workflow
13 33 (4.88%) Disaster Recovery
13 33 (4.88%) Agile Software Development
14 32 (4.73%) Information Security
14 32 (4.73%) Business Analysis
14 32 (4.73%) Software Engineering
15 30 (4.44%) Stakeholder Management
Programming Languages
1 171 (25.30%) SQL
2 48 (7.10%) Java
3 46 (6.80%) JavaScript
4 32 (4.73%) PowerShell
5 31 (4.59%) PHP
6 26 (3.85%) Perl
7 24 (3.55%) VBA
8 17 (2.51%) C++
8 17 (2.51%) C
9 13 (1.92%) PL/SQL
10 11 (1.63%) C#
11 7 (1.04%) VC++
12 6 (0.89%) Python
13 5 (0.74%) Objective-C
14 3 (0.44%) PHP5
14 3 (0.44%) VB
15 2 (0.30%) PHP4
16 1 (0.15%) VB.NET
16 1 (0.15%) ABAP
16 1 (0.15%) T-SQL
Qualifications
1 67 (9.91%) Degree
2 61 (9.02%) ITIL Certification
3 35 (5.18%) ITIL Foundation Certificate
4 25 (3.70%) Microsoft Certification
5 23 (3.40%) Security Cleared
6 18 (2.66%) SC Cleared
7 17 (2.51%) MCSE
8 15 (2.22%) CISSP
9 14 (2.07%) VMware Certified Professional (VCP)
10 11 (1.63%) PMI Certification
10 11 (1.63%) MCP
11 10 (1.48%) DV Cleared
12 8 (1.18%) CEH
12 8 (1.18%) VCP4
12 8 (1.18%) Cisco Certification
12 8 (1.18%) PRINCE2 Certification
12 8 (1.18%) VCP5
13 7 (1.04%) CCNA
13 7 (1.04%) GIAC
13 7 (1.04%) GCIH
Quality Assurance & Compliance
1 104 (15.38%) SLA
2 36 (5.33%) COBIT
3 31 (4.59%) QA
4 18 (2.66%) Sarbanes-Oxley
5 11 (1.63%) ISO/IEC 27001
6 5 (0.74%) PCI DSS
7 4 (0.59%) ISO/IEC 20000
8 2 (0.30%) ISO 9001
9 1 (0.15%) GPG13
System Software
1 71 (10.50%) VMware Infrastructure
2 67 (9.91%) Active Directory
3 13 (1.92%) XenApp
4 11 (1.63%) XenServer
4 11 (1.63%) vSphere
4 11 (1.63%) Microsoft App-V
5 9 (1.33%) XenDesktop
6 6 (0.89%) VMware ESXi
6 6 (0.89%) Snort
6 6 (0.89%) Oracle RMAN
7 3 (0.44%) VMware ESX
7 3 (0.44%) vCloud
8 2 (0.30%) OpenSSH
8 2 (0.30%) Novell eDirectory
8 2 (0.30%) Hyper-V
9 1 (0.15%) VMware Server
9 1 (0.15%) Squid
9 1 (0.15%) NLBS
9 1 (0.15%) KVM
Systems Management
1 39 (5.77%) SCCM
2 20 (2.96%) SCOM
3 8 (1.18%) SCOrch
4 6 (0.89%) Data Guard
5 5 (0.74%) Nagios
6 4 (0.59%) Tivoli
6 4 (0.59%) WMI
6 4 (0.59%) Opsview
7 3 (0.44%) ServiceCenter
7 3 (0.44%) Opscode Chef
7 3 (0.44%) Puppet
7 3 (0.44%) BMC PATROL
7 3 (0.44%) OpenView
7 3 (0.44%) Unicenter
8 2 (0.30%) Backup Exec
9 1 (0.15%) Oracle Enterprise Manager
9 1 (0.15%) DameWare
9 1 (0.15%) HP UCMDB
9 1 (0.15%) WSUS
9 1 (0.15%) HP Quality Center
Vendors
1 151 (22.34%) Microsoft
2 116 (17.16%) ServiceNow
3 112 (16.57%) Remedy
4 89 (13.17%) VMware
5 77 (11.39%) BMC
6 67 (9.91%) Oracle
7 57 (8.43%) Cisco
8 47 (6.95%) HP
9 31 (4.59%) Citrix
10 24 (3.55%) Apple
11 22 (3.25%) EMC
12 21 (3.11%) Juniper
13 17 (2.51%) Sun
14 15 (2.22%) CA
15 12 (1.78%) SAP
15 12 (1.78%) CheckPoint
16 11 (1.63%) Symantec
16 11 (1.63%) IBM
17 10 (1.48%) Misys
17 10 (1.48%) Red Hat
London
Harvey Nash plc
Salary: £26000 - £34000 per annum + + Shift Allowance + Benefits
Posted: 9 hours ago
London
Refreshing Recruitment
Salary: £30000 - £33000 per annum + comprehensive bens
Posted: Yesterday
East London
Imperative People
Salary: £30000.00 - £34000.00 per annum + Bens
Posted: Yesterday
London
Hays UK - Royal College of General Practitioners
Salary: Benefits
Posted: 3 days ago
London
C.O.A.L IT Services Ltd
Salary: Package+ Bonus
Posted: 4 days ago
London, United Kingdom
MBA IT
Salary: Competitive
Posted: 4 days ago
London
Harvey Nash plc
Salary: £26000 - £34000 per annum + Shift Allowance + Benefits
Posted: 4 days ago
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: 5 days ago
Chiswick
360 Resourcing
Salary: £18k - 23k per year + excellent benefits
Posted: 5 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 5 days ago
City, London
LA International
Salary: £70000 - £90000 per annum
Posted: 6 days ago
London
Harvey Nash plc
Salary: £27000 - £34000 per annum + Shift Allowance + Benefits
Posted: 6 days ago
London
Interquest - IQ ESM
Salary: £65000 per annum + Bonus & Car Allowance
Posted: 12 days ago
London
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 12 days ago
London
Interquest - IQ ESM
Salary: £45000 - £55000 per annum
Posted: 12 days ago
London
BPXNet
Salary: £50,000 - £60,000 per year
Posted: 13 days ago
London
BPXNet
Salary: £45,000 - £50,000 per year
Posted: 13 days ago
Ruislip
Interquest - IQ ESM
Salary: £40000 - £45000 per annum + bonus + benefits
Posted: 14 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Posted: 14 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £40000 per annum + Benefits
Posted: 15 days ago