The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 355 430 431
Rank change year-on-year
+75 +1
Permanent jobs citing ITSM 314 184 229
As % of all permanent IT jobs located in London 0.68% 0.41% 0.46%
As % of the Processes & Methodologies category 0.81% 0.49% 0.57%
Number of salaries quoted 263 146 194
Average salary £48,153 £55,000 £57,500
Average salary % change year-on-year
-12.44% -4.34%
90% offered a salary of more than £30,000 £34,000 £35,000
10% offered a salary of more than £75,000 £75,000 £85,000
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38553 37227 40463
As % of all permanent IT jobs located in London 83.71% 83.61% 81.46%
Number of salaries quoted 31685 30925 34760
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £36,700 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 19 September 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +30 62 £60,000 +37.14% 6
Harrow - 20 £40,000 -
Uxbridge +5 5 £35,000 +55.55%
Greenford - 3 £21,250 -
Surbiton - 3 £39,000 -
Chessington - 3 £42,500 - 1
Croydon -3 2 £31,750 +58.75%
Hounslow -8 2 £46,500 +16.25%
Hayes - 2 £50,000 - 1
Docklands, London 0 1 £32,000 -24.70% 1
Chiswick -4 1 £21,500 -33.84% 1
Bromley -11 1 £65,000 -
Beckenham - 1 £40,000 - 1
Kingston Upon Thames - 1 £36,000 -
Ruislip - 1 £30,000 -
Westminster - 1 £55,000 -
Greenwich - 1 £23,000 -
West Drayton - 1 £50,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 494 (76.71%) ITIL
2 477 (74.07%) Service Management
3 214 (33.23%) Finance
4 187 (29.04%) Windows
5 158 (24.53%) SQL
6 141 (21.89%) Microsoft
7 128 (19.88%) Project Management
8 116 (18.01%) Analytical Skills
9 112 (17.39%) ServiceNow
10 111 (17.24%) Service Delivery
11 103 (15.99%) SLA
12 99 (15.37%) Remedy
12 99 (15.37%) Remedy ITSM
13 97 (15.06%) MS Office
14 89 (13.82%) VMware
15 85 (13.20%) Agile Software Development
16 84 (13.04%) MS Excel
17 75 (11.65%) SQL Server
17 75 (11.65%) PRINCE2
18 73 (11.34%) Banking
19 71 (11.02%) VMware Infrastructure
20 70 (10.87%) Degree
20 70 (10.87%) Change Management
21 69 (10.71%) Active Directory
22 68 (10.56%) BMC
23 61 (9.47%) Cisco
24 59 (9.16%) SaaS
25 57 (8.85%) Linux
26 56 (8.70%) Oracle
27 55 (8.54%) Windows 7

ITSM
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 37 (5.75%) MS Exchange
2 26 (4.04%) SharePoint
3 10 (1.55%) IIS
4 8 (1.24%) CMS
4 8 (1.24%) Lync
5 7 (1.09%) IBM Notes
6 6 (0.93%) Apache
6 6 (0.93%) Tomcat
7 5 (0.78%) Exchange Server 2007
7 5 (0.78%) Blackberry Enterprise Server
8 4 (0.62%) Exchange Server 2003
9 3 (0.47%) SharePoint Server
9 3 (0.47%) BizTalk Server
9 3 (0.47%) SharePoint 2010
9 3 (0.47%) Exchange Server 2010
9 3 (0.47%) Exchange Server 2013
10 2 (0.31%) Documentum
11 1 (0.16%) WorkSite
11 1 (0.16%) Drupal
11 1 (0.16%) Captiva
Applications
1 97 (15.06%) MS Office
2 84 (13.04%) MS Excel
3 23 (3.57%) MS PowerPoint
4 18 (2.80%) MS Visio
5 17 (2.64%) MS Project
6 15 (2.33%) Spreadsheet
7 4 (0.62%) Acrobat
8 1 (0.16%) InfoPath
Business Applications
1 99 (15.37%) Remedy ITSM
2 10 (1.55%) Oracle General Ledger
3 9 (1.40%) Misys Opics
4 3 (0.47%) assyst
5 2 (0.31%) Dynamics CRM
5 2 (0.31%) Markit EDM
5 2 (0.31%) Remedy AR System
6 1 (0.16%) SAP Oil and Gas
Cloud Services
1 59 (9.16%) SaaS
2 16 (2.48%) PaaS
3 9 (1.40%) Office 365
4 8 (1.24%) IaaS
5 4 (0.62%) Cloud Computing
6 2 (0.31%) Google Apps
7 1 (0.16%) Amazon AWS
Communications & Networking
1 44 (6.83%) Firewall
2 36 (5.59%) VPN
3 31 (4.81%) MPLS
4 26 (4.04%) TCP/IP
5 20 (3.11%) VoIP
6 19 (2.95%) DNS
6 19 (2.95%) SAN
7 16 (2.48%) SSL
8 15 (2.33%) Broadband
9 13 (2.02%) LAN
10 11 (1.71%) WAN
10 11 (1.71%) SMTP
11 7 (1.09%) OSPF
11 7 (1.09%) BGP
11 7 (1.09%) Wireshark
12 4 (0.62%) Cisco Nexus
12 4 (0.62%) IP Telephony
12 4 (0.62%) VLAN
12 4 (0.62%) DHCP
12 4 (0.62%) Ethernet
Database & Business Intelligence
1 75 (11.65%) SQL Server
2 29 (4.50%) Data Warehouse
3 23 (3.57%) MySQL
4 21 (3.26%) VLDB
5 18 (2.80%) Data Mining
6 12 (1.86%) SQL Server Integration Services
7 11 (1.71%) QlikView
7 11 (1.71%) SQL Server Reporting Services
8 7 (1.09%) SQL Server 2008
8 7 (1.09%) Big Data
9 6 (0.93%) MS Access
10 5 (0.78%) SQL Server 2012
11 4 (0.62%) Relational Database
11 4 (0.62%) SQL Server Analysis Services
11 4 (0.62%) DB2
12 3 (0.47%) Essbase
12 3 (0.47%) Hyperion Smart View
12 3 (0.47%) Oracle Database
13 2 (0.31%) Microsoft Analysis Services
13 2 (0.31%) PostgreSQL
Development Applications
1 7 (1.09%) Visual Studio
2 5 (0.78%) Bugzilla
2 5 (0.78%) Team Foundation Server
2 5 (0.78%) JBehave
2 5 (0.78%) Cucumber
2 5 (0.78%) Behat
2 5 (0.78%) Selenium
3 3 (0.47%) Subversion
4 2 (0.31%) TeamCity
5 1 (0.16%) JIRA
5 1 (0.16%) MSI
General
1 214 (33.23%) Finance
2 73 (11.34%) Banking
3 48 (7.45%) Telecoms
4 22 (3.42%) Retail
4 22 (3.42%) Marketing
5 16 (2.48%) Financial Institution
6 14 (2.17%) Legal
7 9 (1.40%) Law
8 8 (1.24%) French Language
8 8 (1.24%) Games
9 6 (0.93%) Local Government
9 6 (0.93%) Back Office
9 6 (0.93%) Advertising
10 5 (0.78%) Front Office
11 4 (0.62%) Investment Banking
11 4 (0.62%) General Ledger
12 3 (0.47%) Manufacturing
12 3 (0.47%) Pharmaceutical
13 2 (0.31%) Retail Banking
13 2 (0.31%) Spanish Language
Job Titles
1 126 (19.57%) Analyst
2 113 (17.55%) Consultant
3 85 (13.20%) Service Manager
4 45 (6.99%) Delivery Manager
5 43 (6.68%) Services Delivery Manager
6 42 (6.52%) Architect
7 41 (6.37%) Developer
8 38 (5.90%) Service Analyst
9 34 (5.28%) ITSM Consultant
10 32 (4.97%) Management Consultant
11 28 (4.35%) Desktop Support
12 27 (4.19%) Support Engineer
12 27 (4.19%) Service Management Consultant
13 26 (4.04%) Senior Consultant
14 23 (3.57%) Network Engineer
15 22 (3.42%) Applications Support
15 22 (3.42%) Service Desk Analyst
16 20 (3.11%) Support Analyst
16 20 (3.11%) IT Consultant
17 17 (2.64%) Configuration Analyst
Libraries, Frameworks & Software Standards
1 42 (6.52%) XML
2 36 (5.59%) Web Services
3 32 (4.97%) HTML
4 23 (3.57%) .NET
5 20 (3.11%) CSS
6 13 (2.02%) SOAP
7 10 (1.55%) Ajax
8 9 (1.40%) XML Schema
9 8 (1.24%) JSON
10 7 (1.09%) Boost C++ Libraries
10 7 (1.09%) STL
10 7 (1.09%) MFC
11 5 (0.78%) J2EE
11 5 (0.78%) J2SE
12 4 (0.62%) WSH
12 4 (0.62%) DOM
12 4 (0.62%) ASP.NET
12 4 (0.62%) Apache Flex
13 2 (0.31%) Silverlight
13 2 (0.31%) YUI
Miscellaneous
1 116 (18.01%) Analytical Skills
2 45 (6.99%) CMDB
3 35 (5.43%) Management Information System
4 23 (3.57%) Computer Science
5 19 (2.95%) Blackberry
6 11 (1.71%) PMI
6 11 (1.71%) Enterprise Software
7 10 (1.55%) Foreign Exchange (FX)
7 10 (1.55%) Clustering
7 10 (1.55%) STB
8 8 (1.24%) Firmware
9 7 (1.09%) Client/Server
9 7 (1.09%) Economics
9 7 (1.09%) Video Conferencing
10 6 (0.93%) Reference Data
10 6 (0.93%) Visualisation
10 6 (0.93%) Social Media
10 6 (0.93%) iPad
10 6 (0.93%) Hedge funds
11 5 (0.78%) Statistics
Operating Systems
1 187 (29.04%) Windows
2 57 (8.85%) Linux
3 55 (8.54%) Windows 7
4 34 (5.28%) Windows Server 2008
5 26 (4.04%) UNIX
6 20 (3.11%) Windows Server 2003
7 19 (2.95%) Solaris
8 16 (2.48%) Windows XP
9 15 (2.33%) Windows Server 2012
10 7 (1.09%) Android
10 7 (1.09%) Mac OS X
11 6 (0.93%) Red Hat Enterprise Linux
11 6 (0.93%) Apple iOS
12 5 (0.78%) Windows 8
13 4 (0.62%) Windows 2000
13 4 (0.62%) AIX
14 2 (0.31%) Mac OS
Processes & Methodologies
1 494 (76.71%) ITIL
2 477 (74.07%) Service Management
3 128 (19.88%) Project Management
4 111 (17.24%) Service Delivery
5 85 (13.20%) Agile Software Development
6 75 (11.65%) PRINCE2
7 70 (10.87%) Change Management
8 51 (7.92%) Configuration Management
9 42 (6.52%) Release Management
10 41 (6.37%) ITIL V3
10 41 (6.37%) Incident Management
11 39 (6.06%) E-Commerce
12 36 (5.59%) Problem Management
13 35 (5.43%) Disaster Recovery
13 35 (5.43%) Stakeholder Management
14 33 (5.12%) Business Analysis
15 32 (4.97%) Information Security
16 31 (4.81%) Continuous Improvement
17 30 (4.66%) Software Engineering
17 30 (4.66%) CRM
Programming Languages
1 158 (24.53%) SQL
2 45 (6.99%) JavaScript
3 42 (6.52%) Java
4 33 (5.12%) PHP
5 24 (3.73%) PowerShell
6 20 (3.11%) VBA
7 17 (2.64%) Perl
7 17 (2.64%) C
8 16 (2.48%) C++
9 10 (1.55%) PL/SQL
10 7 (1.09%) VC++
11 6 (0.93%) Python
11 6 (0.93%) C#
12 5 (0.78%) Objective-C
13 3 (0.47%) PHP5
13 3 (0.47%) VB
14 2 (0.31%) PHP4
15 1 (0.16%) VB.NET
15 1 (0.16%) ABAP
15 1 (0.16%) T-SQL
Qualifications
1 70 (10.87%) Degree
2 52 (8.07%) ITIL Certification
3 37 (5.75%) ITIL Foundation Certificate
4 26 (4.04%) Security Cleared
5 25 (3.88%) Microsoft Certification
6 21 (3.26%) SC Cleared
7 16 (2.48%) MCSE
8 15 (2.33%) CISSP
8 15 (2.33%) VMware Certified Professional (VCP)
9 12 (1.86%) Cisco Certification
9 12 (1.86%) PMI Certification
9 12 (1.86%) MCP
10 11 (1.71%) DV Cleared
11 9 (1.40%) CCNP
12 8 (1.24%) CCNA
12 8 (1.24%) PRINCE2 Certification
12 8 (1.24%) VCP4
12 8 (1.24%) CEH
12 8 (1.24%) VCP5
13 7 (1.09%) GCIH
Quality Assurance & Compliance
1 103 (15.99%) SLA
2 35 (5.43%) COBIT
3 27 (4.19%) QA
4 15 (2.33%) Sarbanes-Oxley
5 11 (1.71%) ISO/IEC 27001
6 5 (0.78%) PCI DSS
7 4 (0.62%) ISO/IEC 20000
8 2 (0.31%) ISO 9001
9 1 (0.16%) GPG13
System Software
1 71 (11.02%) VMware Infrastructure
2 69 (10.71%) Active Directory
3 10 (1.55%) vSphere
4 9 (1.40%) XenApp
4 9 (1.40%) Microsoft App-V
5 8 (1.24%) XenServer
6 6 (0.93%) VMware ESXi
6 6 (0.93%) Snort
7 5 (0.78%) XenDesktop
8 4 (0.62%) Novell eDirectory
9 3 (0.47%) VMware ESX
9 3 (0.47%) vCloud
10 2 (0.31%) OpenSSH
10 2 (0.31%) Oracle RMAN
10 2 (0.31%) Hyper-V
11 1 (0.16%) VMware Server
11 1 (0.16%) KVM
Systems Management
1 36 (5.59%) SCCM
2 20 (3.11%) SCOM
3 8 (1.24%) SCOrch
4 6 (0.93%) Tivoli
4 6 (0.93%) Nagios
5 5 (0.78%) Opsview
5 5 (0.78%) ServiceCenter
6 4 (0.62%) WMI
7 3 (0.47%) BMC PATROL
7 3 (0.47%) OpenView
7 3 (0.47%) Unicenter
8 2 (0.31%) Backup Exec
8 2 (0.31%) Data Guard
9 1 (0.16%) HP UCMDB
9 1 (0.16%) Oracle Enterprise Manager
9 1 (0.16%) DameWare
Vendors
1 141 (21.89%) Microsoft
2 112 (17.39%) ServiceNow
3 99 (15.37%) Remedy
4 89 (13.82%) VMware
5 68 (10.56%) BMC
6 61 (9.47%) Cisco
7 56 (8.70%) Oracle
8 42 (6.52%) HP
9 26 (4.04%) Juniper
10 25 (3.88%) Apple
11 23 (3.57%) Citrix
12 18 (2.80%) EMC
13 13 (2.02%) Sun
13 13 (2.02%) SAP
13 13 (2.02%) CA
13 13 (2.02%) CheckPoint
14 11 (1.71%) Symantec
15 10 (1.55%) Red Hat
15 10 (1.55%) IBM
16 9 (1.40%) Misys
London
set2recruit
Salary: Up to £90,000 per annum + Car allowance, bonus and benefits
Posted: Yesterday
London
Venturi
Salary: £45000.00 - £55000.00 per annum + attractive bonuses & benefits
Posted: Yesterday
Central London / West End
Grosvenor
Salary: Competitive Salary and Attractive Benefits Package
Posted: 2 days ago
Chessington
Interquest - IQ ESM
Salary: £60000 - £70000 per annum
Posted: 3 days ago
London
Careerwise UK Limited
Salary: £80000 per annum + bonus, pension, medical, life, 25 day
Posted: 3 days ago
London
Interquest - IQ ESM
Salary: £65000 per annum + Bonus & Car Allowance
Posted: 3 days ago
London
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 3 days ago
London
Interquest - IQ ESM
Salary: £45000 - £55000 per annum
Posted: 3 days ago
London
Lorien Resourcing
Salary: £65000 - £85000 per annum + Excellent Salary and Package on offer
Posted: 4 days ago
London
Ashdown IT
Salary: £30000 - £40000 per annum
Posted: 5 days ago
Hayes, Middlesex
Connectus
Salary: £48000 per annum
Posted: 5 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £40000 per annum + Benefits
Posted: 8 days ago
City of London
Computer Futures
Salary: £50000 - £60000 per annum + excellent benefits
Posted: 9 days ago
City of London
DP Connect
Salary: £55000 - £65000 per annum + Excellent benefits, inc pension + more
Posted: 11 days ago
Beckenham
Capita - ITIN
Salary: £35000.00 - £45000.00 per annum + benefits
Posted: 16 days ago
London, United Kingdom
MBA IT
Salary: Competitive
Posted: 22 days ago
Chiswick
360 Resourcing
Salary: £18k - 23k per year + excellent benefits
Posted: 23 days ago