The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 359 398 411
Rank change year-on-year
+39 +13
Permanent jobs citing ITSM 291 228 225
As % of all permanent IT jobs located in London 0.71% 0.53% 0.50%
As % of the Processes & Methodologies category 0.86% 0.63% 0.60%
Number of salaries quoted 248 183 193
Average salary £52,500 £55,000 £50,750
Average salary % change year-on-year
-4.54% +8.37%
90% offered a salary of more than £31,000 £32,500 £31,100
10% offered a salary of more than £72,500 £72,500 £90,000
UK excluding London average salary £41,674 £39,000 £45,000
% change year-on-year
+6.85% -13.33%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
33967 35992 37340
As % of all permanent IT jobs located in London 83.26% 83.87% 82.45%
Number of salaries quoted 28576 29096 31691
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 29 January 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +25 63 £48,750 +8.33% 23
Chessington - 7 £45,000 - 1
Chiswick - 5 £45,000 - 1
Uxbridge -6 1 £35,000 -44.00%
Edgware - 1 - -
Kingston Upon Thames - 1 £22,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 29 January 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 463 (79.55%) ITIL
2 427 (73.37%) Service Management
3 194 (33.33%) Windows
4 141 (24.23%) Microsoft
5 129 (22.16%) Analytical Skills
6 120 (20.62%) SLA
7 118 (20.27%) Service Delivery
8 116 (19.93%) Remedy
8 116 (19.93%) Remedy ITSM
9 108 (18.56%) Finance
10 107 (18.38%) VMware
11 100 (17.18%) SQL
12 89 (15.29%) VMware Infrastructure
13 86 (14.78%) Active Directory
14 84 (14.43%) Project Management
15 81 (13.92%) VPN
16 80 (13.75%) PRINCE2
17 78 (13.40%) ServiceNow
18 75 (12.89%) Degree
19 74 (12.71%) BMC
20 72 (12.37%) SQL Server
21 70 (12.03%) Cisco
21 70 (12.03%) Firewall
22 69 (11.86%) Security Cleared
23 67 (11.51%) Linux
24 63 (10.82%) MS Office
24 63 (10.82%) Change Management
25 57 (9.79%) SC Cleared
26 56 (9.62%) MS Excel
27 55 (9.45%) C

ITSM
Top Related IT Skills in London by Category

For the 6 months to 29 January 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 46 (7.90%) SharePoint
2 44 (7.56%) MS Exchange
3 15 (2.58%) IIS
3 15 (2.58%) IBM Notes
4 12 (2.06%) SharePoint 2010
5 10 (1.72%) Apache
5 10 (1.72%) Exchange Server 2010
6 9 (1.55%) Lync
6 9 (1.55%) Blackberry Enterprise Server
7 8 (1.37%) Exchange Server 2007
8 7 (1.20%) Exchange Server 2003
9 5 (0.86%) Confluence
9 5 (0.86%) CMS
9 5 (0.86%) GroupWise
10 2 (0.34%) Tomcat
10 2 (0.34%) Exchange Server 2013
11 1 (0.17%) OpenStack
11 1 (0.17%) Captiva
11 1 (0.17%) WebLogic
11 1 (0.17%) Documentum
Applications
1 63 (10.82%) MS Office
2 56 (9.62%) MS Excel
3 16 (2.75%) MS Visio
3 16 (2.75%) MS Project
4 13 (2.23%) MS PowerPoint
5 5 (0.86%) Acrobat
Business Applications
1 116 (19.93%) Remedy ITSM
2 3 (0.52%) Misys Opics
3 2 (0.34%) Markit EDM
4 1 (0.17%) SAP Oil and Gas
4 1 (0.17%) assyst
4 1 (0.17%) SAP ERP
4 1 (0.17%) SAP CCM
Cloud Services
1 46 (7.90%) SaaS
2 8 (1.37%) Office 365
3 5 (0.86%) Cloud Computing
4 4 (0.69%) PaaS
5 2 (0.34%) Amazon AWS
6 1 (0.17%) Force.com
6 1 (0.17%) IaaS
Communications & Networking
1 81 (13.92%) VPN
2 70 (12.03%) Firewall
3 47 (8.08%) TCP/IP
4 42 (7.22%) MPLS
5 38 (6.53%) SSL
6 29 (4.98%) Internet
7 25 (4.30%) LAN
8 23 (3.95%) WAN
9 20 (3.44%) VoIP
9 20 (3.44%) DNS
10 18 (3.09%) BGP
11 17 (2.92%) OSPF
12 14 (2.41%) SAN
12 14 (2.41%) SMTP
13 13 (2.23%) EIGRP
14 12 (2.06%) LDAP
15 10 (1.72%) Broadband
15 10 (1.72%) NAS
16 7 (1.20%) IP Telephony
17 6 (1.03%) DHCP
Database & Business Intelligence
1 72 (12.37%) SQL Server
2 29 (4.98%) Data Warehouse
3 27 (4.64%) Data Mining
4 25 (4.30%) VLDB
5 18 (3.09%) Relational Database
6 12 (2.06%) SQL Server Reporting Services
7 10 (1.72%) MySQL
8 7 (1.20%) SQL Server 2008
9 5 (0.86%) SQL Server 2012
9 5 (0.86%) Oracle Database
10 4 (0.69%) QlikView
10 4 (0.69%) SQL Server Integration Services
11 3 (0.52%) Hyperion Smart View
11 3 (0.52%) Essbase
11 3 (0.52%) DataStage
12 2 (0.34%) SQLPlus
13 1 (0.17%) Oracle OWB
13 1 (0.17%) PostgreSQL
13 1 (0.17%) DB2
13 1 (0.17%) Informix
Development Applications
1 3 (0.52%) JIRA
1 3 (0.52%) Visual Studio
2 2 (0.34%) LoadRunner
2 2 (0.34%) Subversion
3 1 (0.17%) TeamCity
3 1 (0.17%) Team Foundation Server
3 1 (0.17%) Rational DOORS
3 1 (0.17%) Hudson
3 1 (0.17%) Artifactory
3 1 (0.17%) Jenkins
3 1 (0.17%) Maven
3 1 (0.17%) Ant
3 1 (0.17%) JUnit
3 1 (0.17%) ClearCase
3 1 (0.17%) Oracle Forms
3 1 (0.17%) Toad
3 1 (0.17%) Eclipse
3 1 (0.17%) ClearQuest
General
1 108 (18.56%) Finance
2 54 (9.28%) Telecoms
3 24 (4.12%) Banking
4 15 (2.58%) Retail
5 13 (2.23%) Manufacturing
6 12 (2.06%) Marketing
6 12 (2.06%) Legal
7 10 (1.72%) Publishing
7 10 (1.72%) Back Office
8 8 (1.37%) Advertising
9 7 (1.20%) French Language
9 7 (1.20%) Games
10 6 (1.03%) Financial Institution
10 6 (1.03%) Billing
10 6 (1.03%) Spanish Language
10 6 (1.03%) Investment Banking
11 5 (0.86%) Law
12 3 (0.52%) Local Government
12 3 (0.52%) Aerospace
13 2 (0.34%) Front Office
Job Titles
1 89 (15.29%) Consultant
2 87 (14.95%) Analyst
3 76 (13.06%) Service Manager
4 43 (7.39%) Developer
5 41 (7.04%) Network Engineer
6 38 (6.53%) Delivery Manager
7 37 (6.36%) Services Delivery Manager
8 27 (4.64%) Architect
8 27 (4.64%) Support Engineer
9 24 (4.12%) Service Analyst
10 22 (3.78%) ITSM Consultant
10 22 (3.78%) ServiceNow Consultant
11 21 (3.61%) Head of IT
11 21 (3.61%) Senior Consultant
12 20 (3.44%) Technical Consultant
12 20 (3.44%) Project Manager
13 19 (3.26%) Administrator
14 16 (2.75%) Business Analyst
14 16 (2.75%) Service Desk Analyst
15 15 (2.58%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 38 (6.53%) Web Services
1 38 (6.53%) XML
2 32 (5.50%) HTML
3 26 (4.47%) CSS
4 20 (3.44%) .NET
5 18 (3.09%) Ajax
6 17 (2.92%) SOAP
7 12 (2.06%) ASP.NET
8 10 (1.72%) COM
9 6 (1.03%) REST
10 4 (0.69%) Doctrine
10 4 (0.69%) HTML5
11 3 (0.52%) Boost C++ Libraries
11 3 (0.52%) MFC
11 3 (0.52%) STL
11 3 (0.52%) JSP
11 3 (0.52%) XML Schema
12 2 (0.34%) Servlets
12 2 (0.34%) J2EE
12 2 (0.34%) Spring
Miscellaneous
1 129 (22.16%) Analytical Skills
2 52 (8.93%) CMDB
3 43 (7.39%) Management Information System
4 25 (4.30%) Computer Science
5 24 (4.12%) Blackberry
6 23 (3.95%) iPad
7 14 (2.41%) PMI
8 11 (1.89%) Client/Server
8 11 (1.89%) Foreign Exchange (FX)
9 10 (1.72%) iPhone
9 10 (1.72%) Performance Metrics
10 8 (1.37%) Clustering
11 7 (1.20%) Statistics
11 7 (1.20%) Economics
11 7 (1.20%) Fat Client
11 7 (1.20%) Thin Client
12 6 (1.03%) User Experience
13 5 (0.86%) Enterprise Software
13 5 (0.86%) PDA
13 5 (0.86%) Informatics
Operating Systems
1 194 (33.33%) Windows
2 67 (11.51%) Linux
3 55 (9.45%) Windows Server 2008
4 42 (7.22%) Windows 7
5 32 (5.50%) Windows Server 2012
6 18 (3.09%) UNIX
7 16 (2.75%) Windows Server 2003
8 13 (2.23%) Windows 8
9 12 (2.06%) Apple iOS
10 9 (1.55%) Red Hat Enterprise Linux
10 9 (1.55%) Windows XP
11 7 (1.20%) Solaris
11 7 (1.20%) Mac OS X
12 5 (0.86%) Windows 2000
12 5 (0.86%) NetWare
13 4 (0.69%) CentOS
14 3 (0.52%) AIX
15 2 (0.34%) Debian
15 2 (0.34%) Android
Processes & Methodologies
1 463 (79.55%) ITIL
2 427 (73.37%) Service Management
3 118 (20.27%) Service Delivery
4 84 (14.43%) Project Management
5 80 (13.75%) PRINCE2
6 63 (10.82%) Change Management
7 54 (9.28%) E-Commerce
8 49 (8.42%) Business Analysis
9 46 (7.90%) Incident Management
10 42 (7.22%) Agile Software Development
11 36 (6.19%) Continuous Improvement
12 33 (5.67%) Configuration Management
13 31 (5.33%) Disaster Recovery
13 31 (5.33%) Data Analysis
14 28 (4.81%) ETL
14 28 (4.81%) People Management
14 28 (4.81%) ITIL V3
15 27 (4.64%) Stakeholder Management
16 25 (4.30%) Kimball Methodology
17 23 (3.95%) Problem Management
Programming Languages
1 100 (17.18%) SQL
2 55 (9.45%) C
3 37 (6.36%) JavaScript
4 28 (4.81%) Java
5 14 (2.41%) Perl
6 12 (2.06%) PHP
7 9 (1.55%) C#
8 8 (1.37%) Shell Script
9 6 (1.03%) C++
10 5 (0.86%) PowerShell
11 4 (0.69%) VBA
12 3 (0.52%) PL/SQL
12 3 (0.52%) VC++
13 1 (0.17%) R
13 1 (0.17%) T-SQL
13 1 (0.17%) VB
Qualifications
1 75 (12.89%) Degree
2 69 (11.86%) Security Cleared
3 57 (9.79%) SC Cleared
4 36 (6.19%) ITIL Certification
5 26 (4.47%) Cisco Certification
6 21 (3.61%) ITIL Foundation Certificate
7 20 (3.44%) CCNA
8 18 (3.09%) CCNP
8 18 (3.09%) Microsoft Certification
9 15 (2.58%) PMI Certification
10 14 (2.41%) MCSE
11 8 (1.37%) PRINCE2 Practitioner
12 6 (1.03%) MCP
13 5 (0.86%) CCIE
13 5 (0.86%) PRINCE2 Certification
14 4 (0.69%) ISEB
14 4 (0.69%) MCSA
14 4 (0.69%) VMware Certified Professional (VCP)
14 4 (0.69%) APMG
14 4 (0.69%) DV Cleared
Quality Assurance & Compliance
1 120 (20.62%) SLA
2 17 (2.92%) QA
3 13 (2.23%) COBIT
4 10 (1.72%) ISO 9001
5 9 (1.55%) PCI DSS
6 1 (0.17%) ISO/IEC 27001
System Software
1 89 (15.29%) VMware Infrastructure
2 86 (14.78%) Active Directory
3 13 (2.23%) XenApp
4 12 (2.06%) Microsoft App-V
5 11 (1.89%) VMware Workstation
6 9 (1.55%) vCloud
6 9 (1.55%) vSphere
7 8 (1.37%) Hyper-V
8 7 (1.20%) VMware ESXi
9 6 (1.03%) Terminal Services
10 5 (0.86%) XenDesktop
10 5 (0.86%) Novell eDirectory
11 3 (0.52%) XenServer
12 2 (0.34%) Terminal Server
12 2 (0.34%) Xen
12 2 (0.34%) Sendmail
13 1 (0.17%) Veritas Cluster Server
13 1 (0.17%) VMware Server
Systems Management
1 40 (6.87%) SCCM
2 18 (3.09%) SCOM
3 13 (2.23%) SCOrch
4 12 (2.06%) HP UCMDB
5 9 (1.55%) HP Quality Center
5 9 (1.55%) Nagios
6 7 (1.20%) Opsview
7 6 (1.03%) Tivoli
8 5 (0.86%) ServiceCenter
9 3 (0.52%) Unicenter
10 2 (0.34%) BMC PATROL
10 2 (0.34%) WSUS
10 2 (0.34%) SCVMM
10 2 (0.34%) Casper Suite
11 1 (0.17%) ZABBIX
11 1 (0.17%) HP SIM
11 1 (0.17%) Cisco CUCM
11 1 (0.17%) CA Spectrum
11 1 (0.17%) EdgeSight
11 1 (0.17%) BMC Performance Manager
Vendors
1 141 (24.23%) Microsoft
2 116 (19.93%) Remedy
3 107 (18.38%) VMware
4 78 (13.40%) ServiceNow
5 74 (12.71%) BMC
6 70 (12.03%) Cisco
7 50 (8.59%) HP
8 40 (6.87%) Citrix
9 37 (6.36%) Juniper
10 23 (3.95%) Oracle
11 20 (3.44%) Teradata
11 20 (3.44%) Netezza
12 16 (2.75%) F5
13 15 (2.58%) Lotus
13 15 (2.58%) Red Hat
13 15 (2.58%) Apple
14 13 (2.23%) SAP
14 13 (2.23%) EMC
15 11 (1.89%) Fidessa
16 10 (1.72%) CheckPoint
West London
Burns Sheehan
Salary: £55000 - £60000 per annum + Bonus + Benefits
Posted: 7 hours ago
London
Etech Partners
Salary: From £50,000 to £55,000 per annum To £55K + Bens
Posted: 7 hours ago
South West London
Ashdown IT
Salary: £60000 - £70000 per annum + benefits
Posted: 8 hours ago
Hounslow, Middlesex
Ashdown IT
Salary: £55000 per annum
Posted: 9 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £35000 - £40000 per annum
Posted: 14 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £35000 - £40000 per annum
Posted: 16 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £55000 per annum
Posted: 16 hours ago
London
Maclean Moore Consulting
Salary: From £60,000 to £75,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: Yesterday
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £50000 per annum + car allowance & benefits
Posted: Yesterday
London
RBW Consulting
Salary: From £35,000 to £40,000 per annum
Posted: Yesterday
City, London
ComputaCenter
Salary: Competitive + attractive benefits
Posted: Yesterday
City, London
Harris Global
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 2 days ago
London
Lorien Resourcing
Salary: £65000 - £85000 per annum + Excellent Benefits Package
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: 3 days ago
City, London
Informatiq Consulting
Salary: £30000 - £40000 per annum
Posted: 3 days ago
City, London
JM
Salary: £40000 - £55000 per annum
Posted: 6 days ago
City, London
JM
Salary: £30000 - £40000 per annum
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £58000 per annum
Posted: 6 days ago