The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 360 435 399
Rank change year-on-year
+75 -36
Permanent jobs citing ITSM 300 211 250
As % of all permanent IT jobs located in London 0.66% 0.46% 0.52%
As % of the Processes & Methodologies category 0.79% 0.55% 0.64%
Number of salaries quoted 257 170 220
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £30,000 £28,000 £30,000
10% offered a salary of more than £73,500 £72,500 £85,000
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38032 38560 39136
As % of all permanent IT jobs located in London 83.25% 83.57% 81.59%
Number of salaries quoted 32068 31646 33365
Average salary £55,000 £55,000 £54,000
Average salary % change year-on-year
- +1.85%
90% offered a salary of more than £37,500 £37,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 28 November 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +52 79 £52,500 +5.00% 13
Harrow - 5 £40,000 -
Uxbridge -3 2 £35,000 +55.55%
Paddington - 2 - -
Bromley +10 1 £65,000 +13.04%
Chessington - 1 - -
Croydon - 1 £39,000 - 1
Hayes - 1 £50,000 -
Ruislip - 1 £30,000 -
Beckenham - 1 £40,000 -
Docklands, London - 1 £32,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 28 November 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 483 (76.18%) ITIL
2 451 (71.14%) Service Management
3 181 (28.55%) Windows
4 153 (24.13%) Finance
5 143 (22.56%) Analytical Skills
6 133 (20.98%) SQL
7 124 (19.56%) Microsoft
8 120 (18.93%) Service Delivery
9 109 (17.19%) SLA
10 103 (16.25%) ServiceNow
11 94 (14.83%) Project Management
12 92 (14.51%) Remedy
12 92 (14.51%) Remedy ITSM
13 91 (14.35%) VMware
14 84 (13.25%) BMC
15 82 (12.93%) VMware Infrastructure
16 78 (12.30%) MS Office
17 73 (11.51%) PRINCE2
17 73 (11.51%) Change Management
18 71 (11.20%) Cisco
19 67 (10.57%) Linux
19 67 (10.57%) SQL Server
20 66 (10.41%) Active Directory
21 65 (10.25%) Agile Software Development
22 64 (10.09%) E-Commerce
22 64 (10.09%) SaaS
23 63 (9.94%) MS Excel
23 63 (9.94%) Degree
24 59 (9.31%) CMDB
25 57 (8.99%) Firewall

ITSM
Top Related IT Skills in London by Category

For the 6 months to 28 November 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 38 (5.99%) MS Exchange
2 14 (2.21%) SharePoint
3 13 (2.05%) IIS
4 11 (1.74%) IBM Notes
5 10 (1.58%) Apache
5 10 (1.58%) Blackberry Enterprise Server
6 9 (1.42%) Exchange Server 2007
7 8 (1.26%) CMS
7 8 (1.26%) Exchange Server 2003
8 6 (0.95%) Lync
9 5 (0.79%) Confluence
10 2 (0.32%) Exchange Server 2010
10 2 (0.32%) Exchange Server 2013
10 2 (0.32%) Tomcat
11 1 (0.16%) Documentum
11 1 (0.16%) Drupal
11 1 (0.16%) Captiva
Applications
1 78 (12.30%) MS Office
2 63 (9.94%) MS Excel
3 18 (2.84%) MS Visio
4 17 (2.68%) MS Project
5 15 (2.37%) MS PowerPoint
6 12 (1.89%) Spreadsheet
7 6 (0.95%) Acrobat
Business Applications
1 92 (14.51%) Remedy ITSM
2 8 (1.26%) Misys Opics
3 2 (0.32%) assyst
3 2 (0.32%) Dynamics CRM
3 2 (0.32%) Remedy AR System
3 2 (0.32%) Markit EDM
4 1 (0.16%) SAP Oil and Gas
Cloud Services
1 64 (10.09%) SaaS
2 10 (1.58%) PaaS
2 10 (1.58%) Office 365
3 7 (1.10%) Cloud Computing
4 3 (0.47%) IaaS
5 2 (0.32%) Amazon AWS
5 2 (0.32%) Google Apps
6 1 (0.16%) Force.com
Communications & Networking
1 57 (8.99%) Firewall
2 56 (8.83%) VPN
3 44 (6.94%) TCP/IP
3 44 (6.94%) MPLS
4 30 (4.73%) SSL
5 27 (4.26%) Internet
6 23 (3.63%) VoIP
7 19 (3.00%) DNS
8 16 (2.52%) BGP
9 15 (2.37%) OSPF
9 15 (2.37%) Broadband
10 14 (2.21%) LAN
11 13 (2.05%) SMTP
12 11 (1.74%) EIGRP
13 10 (1.58%) SAN
14 9 (1.42%) WAN
15 5 (0.79%) IP Telephony
15 5 (0.79%) VLAN
15 5 (0.79%) Network Security
16 4 (0.63%) NAS
Database & Business Intelligence
1 67 (10.57%) SQL Server
2 38 (5.99%) Data Warehouse
3 30 (4.73%) Data Mining
4 29 (4.57%) VLDB
5 18 (2.84%) Relational Database
6 16 (2.52%) MySQL
7 9 (1.42%) SQL Server Integration Services
7 9 (1.42%) SQL Server 2008
8 8 (1.26%) QlikView
9 7 (1.10%) SQL Server 2012
10 6 (0.95%) Big Data
10 6 (0.95%) SQL Server Reporting Services
11 4 (0.63%) DB2
12 3 (0.47%) Essbase
12 3 (0.47%) Hyperion Smart View
13 2 (0.32%) Oracle Database
14 1 (0.16%) DataStage
14 1 (0.16%) Oracle OWB
Development Applications
1 8 (1.26%) Visual Studio
2 5 (0.79%) Bugzilla
2 5 (0.79%) Selenium
2 5 (0.79%) JBehave
2 5 (0.79%) Cucumber
2 5 (0.79%) Behat
3 3 (0.47%) JIRA
4 2 (0.32%) TeamCity
4 2 (0.32%) Team Foundation Server
4 2 (0.32%) Subversion
5 1 (0.16%) LoadRunner
5 1 (0.16%) MSI
General
1 153 (24.13%) Finance
2 51 (8.04%) Telecoms
3 37 (5.84%) Banking
4 24 (3.79%) Retail
5 16 (2.52%) Legal
6 13 (2.05%) Marketing
7 12 (1.89%) Financial Institution
8 10 (1.58%) Back Office
9 8 (1.26%) Manufacturing
10 7 (1.10%) Law
10 7 (1.10%) Games
11 6 (0.95%) French Language
12 5 (0.79%) Investment Banking
12 5 (0.79%) Local Government
12 5 (0.79%) Pharmaceutical
13 3 (0.47%) Front Office
13 3 (0.47%) Billing
13 3 (0.47%) Advertising
13 3 (0.47%) Publishing
14 2 (0.32%) Aerospace
Job Titles
1 116 (18.30%) Analyst
2 98 (15.46%) Consultant
3 86 (13.56%) Service Manager
4 44 (6.94%) Delivery Manager
5 41 (6.47%) Services Delivery Manager
6 34 (5.36%) Developer
6 34 (5.36%) Network Engineer
7 33 (5.21%) Architect
8 29 (4.57%) Service Analyst
9 23 (3.63%) ITSM Consultant
10 22 (3.47%) Support Engineer
11 19 (3.00%) Support Analyst
11 19 (3.00%) Configuration Analyst
11 19 (3.00%) Service Desk Analyst
12 18 (2.84%) Administrator
12 18 (2.84%) Management Consultant
12 18 (2.84%) Desktop Support
12 18 (2.84%) ServiceNow Consultant
12 18 (2.84%) IT Services Manager
13 17 (2.68%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 46 (7.26%) XML
2 38 (5.99%) Web Services
3 32 (5.05%) HTML
4 26 (4.10%) CSS
5 18 (2.84%) SOAP
6 14 (2.21%) Ajax
7 13 (2.05%) .NET
8 9 (1.42%) XML Schema
9 8 (1.26%) MFC
9 8 (1.26%) STL
9 8 (1.26%) Boost C++ Libraries
10 7 (1.10%) REST
10 7 (1.10%) JSON
11 6 (0.95%) J2EE
12 5 (0.79%) J2SE
13 4 (0.63%) WSH
13 4 (0.63%) ASP.NET
14 3 (0.47%) COM
14 3 (0.47%) JSP
14 3 (0.47%) DOM
Miscellaneous
1 143 (22.56%) Analytical Skills
2 59 (9.31%) CMDB
3 28 (4.42%) Blackberry
3 28 (4.42%) Management Information System
4 18 (2.84%) Computer Science
5 16 (2.52%) iPad
6 12 (1.89%) Performance Metrics
7 10 (1.58%) Enterprise Software
7 10 (1.58%) Clustering
8 9 (1.42%) Foreign Exchange (FX)
9 8 (1.26%) PMI
9 8 (1.26%) Algorithms
10 7 (1.10%) Video Conferencing
11 6 (0.95%) Reference Data
11 6 (0.95%) PDA
11 6 (0.95%) Statistics
11 6 (0.95%) Social Media
11 6 (0.95%) Visualisation
12 5 (0.79%) iPhone
12 5 (0.79%) Hedge funds
Operating Systems
1 181 (28.55%) Windows
2 67 (10.57%) Linux
3 46 (7.26%) Windows 7
4 35 (5.52%) Windows Server 2008
5 19 (3.00%) UNIX
6 15 (2.37%) Windows Server 2003
7 14 (2.21%) Windows Server 2012
8 13 (2.05%) Windows XP
9 9 (1.42%) Red Hat Enterprise Linux
10 8 (1.26%) Mac OS X
11 6 (0.95%) Windows 2000
11 6 (0.95%) Solaris
11 6 (0.95%) Windows 8
12 5 (0.79%) AIX
13 3 (0.47%) Apple iOS
14 2 (0.32%) CentOS
15 1 (0.16%) Android
Processes & Methodologies
1 483 (76.18%) ITIL
2 451 (71.14%) Service Management
3 120 (18.93%) Service Delivery
4 94 (14.83%) Project Management
5 73 (11.51%) Change Management
5 73 (11.51%) PRINCE2
6 65 (10.25%) Agile Software Development
7 64 (10.09%) E-Commerce
8 45 (7.10%) Incident Management
9 44 (6.94%) Configuration Management
10 42 (6.62%) Business Analysis
11 37 (5.84%) Stakeholder Management
11 37 (5.84%) Disaster Recovery
11 37 (5.84%) ETL
12 32 (5.05%) Release Management
13 31 (4.89%) Data Protection
13 31 (4.89%) Data Analysis
14 29 (4.57%) Migration
14 29 (4.57%) Kimball Methodology
15 28 (4.42%) Data Governance
Programming Languages
1 133 (20.98%) SQL
2 50 (7.89%) JavaScript
3 39 (6.15%) Java
4 27 (4.26%) PHP
5 25 (3.94%) C
6 23 (3.63%) Perl
7 16 (2.52%) C++
8 11 (1.74%) PowerShell
9 10 (1.58%) VBA
10 8 (1.26%) VC++
10 8 (1.26%) Shell Script
11 6 (0.95%) Python
12 5 (0.79%) Objective-C
13 4 (0.63%) C#
14 2 (0.32%) PHP5
15 1 (0.16%) PHP4
15 1 (0.16%) R
15 1 (0.16%) T-SQL
15 1 (0.16%) VB
Qualifications
1 63 (9.94%) Degree
2 45 (7.10%) ITIL Certification
3 38 (5.99%) ITIL Foundation Certificate
4 35 (5.52%) Security Cleared
5 28 (4.42%) SC Cleared
6 21 (3.31%) Cisco Certification
7 19 (3.00%) Microsoft Certification
8 17 (2.68%) CCNP
9 16 (2.52%) CCNA
10 10 (1.58%) MCSE
11 9 (1.42%) PMI Certification
12 8 (1.26%) PRINCE2 Practitioner
12 8 (1.26%) DV Cleared
13 7 (1.10%) MCP
14 6 (0.95%) ISEB
14 6 (0.95%) PRINCE2 Certification
14 6 (0.95%) VMware Certified Professional (VCP)
15 5 (0.79%) CCIE
15 5 (0.79%) CISSP
16 4 (0.63%) HNC
Quality Assurance & Compliance
1 109 (17.19%) SLA
2 26 (4.10%) QA
3 19 (3.00%) COBIT
4 13 (2.05%) PCI DSS
5 10 (1.58%) ISO 9001
6 6 (0.95%) Sarbanes-Oxley
6 6 (0.95%) ISO/IEC 27001
7 1 (0.16%) GPG13
System Software
1 82 (12.93%) VMware Infrastructure
2 66 (10.41%) Active Directory
3 14 (2.21%) vSphere
4 13 (2.05%) XenApp
5 8 (1.26%) Microsoft App-V
5 8 (1.26%) VMware ESXi
6 6 (0.95%) Novell eDirectory
7 5 (0.79%) Hyper-V
7 5 (0.79%) XenServer
8 4 (0.63%) XenDesktop
8 4 (0.63%) VMware Workstation
8 4 (0.63%) vCloud
9 3 (0.47%) VMware ESX
9 3 (0.47%) Snort
9 3 (0.47%) Firmware
10 2 (0.32%) Terminal Server
10 2 (0.32%) Terminal Services
10 2 (0.32%) OpenSSH
11 1 (0.16%) VMware Server
Systems Management
1 31 (4.89%) SCCM
2 19 (3.00%) SCOM
3 12 (1.89%) SCOrch
4 8 (1.26%) Tivoli
5 6 (0.95%) Nagios
5 6 (0.95%) ServiceCenter
6 5 (0.79%) HP UCMDB
6 5 (0.79%) Opsview
7 4 (0.63%) BMC PATROL
8 3 (0.47%) Unicenter
9 2 (0.32%) OpenView
9 2 (0.32%) Backup Exec
10 1 (0.16%) WSUS
10 1 (0.16%) BMC Performance Manager
10 1 (0.16%) DameWare
10 1 (0.16%) Control-M
10 1 (0.16%) Casper Suite
10 1 (0.16%) SCVMM
10 1 (0.16%) HP Quality Center
Vendors
1 124 (19.56%) Microsoft
2 103 (16.25%) ServiceNow
3 92 (14.51%) Remedy
4 91 (14.35%) VMware
5 84 (13.25%) BMC
6 71 (11.20%) Cisco
7 42 (6.62%) Oracle
8 41 (6.47%) HP
9 39 (6.15%) Juniper
10 29 (4.57%) Citrix
11 20 (3.15%) Teradata
11 20 (3.15%) Netezza
12 19 (3.00%) Apple
13 15 (2.37%) F5
14 12 (1.89%) SAP
15 11 (1.74%) Lotus
15 11 (1.74%) Red Hat
15 11 (1.74%) Fidessa
16 10 (1.58%) CA
17 9 (1.42%) CheckPoint
London
Nigel Frank International Limited - Newcastle
Salary: £50000 per annum + Benefits
Posted: 9 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £58000 per annum
Posted: 17 hours ago
City of London
Nigel Frank International Limited - Newcastle
Salary: £60000 per annum + + Benefits
Posted: Yesterday
London
Coal IT Services
Salary: From £50,000 to £55,000 per annum + car + benefits
Posted: Yesterday
London
HAYS INFORMATION TECHNOLOGY
Salary: £60000.00 - £80000.00 per annum + Excellent Benefits
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £35000 - £40000 per annum + Benefits
Posted: 3 days ago
City, London
Advanced Resource Managers
Salary: £50000 - £61900 per annum + benefits
Posted: 3 days ago
City of London
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: 3 days ago
Central London / West End
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £45000 - £55000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 4 days ago
City, London
LA International
Salary: £50000 - £59000 per annum + Benefits
Posted: 4 days ago
London
Burns Sheehan
Salary: £25000 - £32000 per annum
Posted: 4 days ago
London
Harvey Nash plc
Salary: £30000 - £45000 per annum
Posted: 4 days ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 5 days ago
London
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 7 days ago
London
Interquest - IQ ESM
Salary: £45000 - £60000 per annum + Benefits
Posted: 9 days ago
London
Interquest - IQ ESM
Salary: £45000 - £55000 per annum
Posted: 9 days ago
North London
Quantica Technology - London
Salary: £55000 - £70000 per annum + Car / Pension / Bonus / 25 days Hol
Posted: 17 days ago