The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 356 356 410
Rank change year-on-year
0 +54
Permanent jobs citing ITSM 303 333 218
As % of all permanent IT jobs located in London 0.69% 0.70% 0.49%
As % of the Processes & Methodologies category 0.80% 0.82% 0.59%
Number of salaries quoted 245 266 179
Average salary £52,500 £50,000 £55,000
Average salary % change year-on-year
+5.00% -9.09%
90% offered a salary of more than £28,850 £29,000 £33,000
10% offered a salary of more than £75,000 £75,000 £73,800
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37743 40558 37198
As % of all permanent IT jobs located in London 85.44% 84.74% 84.00%
Number of salaries quoted 31681 33634 30704
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £36,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 4 August 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 65 £57,500 -4.16% 13
Canary Wharf +14 11 £75,000 +42.85%
Chessington +10 7 £32,500 -23.52%
Chiswick +4 6 £45,000 +109.30%
Harrow -5 2 - -
Lewisham - 2 £32,500 -
Paddington - 2 £53,750 -
Docklands, London +3 1 £72,500 +7.40%
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 4 August 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 485 (80.83%) ITIL
2 434 (72.33%) Service Management
3 174 (29.00%) Windows
4 145 (24.17%) Microsoft
5 142 (23.67%) Service Delivery
6 141 (23.50%) Finance
7 114 (19.00%) Project Management
8 105 (17.50%) PRINCE2
9 103 (17.17%) Degree
10 97 (16.17%) Analytical Skills
11 95 (15.83%) Active Directory
12 85 (14.17%) ServiceNow
13 84 (14.00%) VMware
14 82 (13.67%) SLA
15 75 (12.50%) Remedy
15 75 (12.50%) Remedy ITSM
16 70 (11.67%) Incident Management
17 67 (11.17%) HP
18 66 (11.00%) Management Information System
19 65 (10.83%) Change Management
19 65 (10.83%) SharePoint
20 62 (10.33%) SQL Server
21 60 (10.00%) VMware Infrastructure
22 59 (9.83%) MS Office
23 58 (9.67%) Cisco
24 57 (9.50%) SQL
24 57 (9.50%) Banking
25 55 (9.17%) Problem Management
26 54 (9.00%) MS Excel
26 54 (9.00%) Configuration Management

ITSM
Top Related IT Skills in London by Category

For the 6 months to 4 August 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 65 (10.83%) SharePoint
2 46 (7.67%) MS Exchange
3 17 (2.83%) Tomcat
3 17 (2.83%) Lync
4 14 (2.33%) Exchange Server 2010
5 10 (1.67%) Apache
6 9 (1.50%) SharePoint 2010
7 8 (1.33%) IIS
8 7 (1.17%) WebSphere
9 6 (1.00%) Exchange Server 2007
9 6 (1.00%) CMS
10 5 (0.83%) Blackberry Enterprise Server
11 4 (0.67%) Drupal
12 3 (0.50%) Exchange Server 2000
13 2 (0.33%) GroupWise
13 2 (0.33%) Confluence
13 2 (0.33%) Exchange Server 2013
14 1 (0.17%) Oracle Coherence
14 1 (0.17%) Exchange Server 2003
14 1 (0.17%) IBM Notes
Applications
1 59 (9.83%) MS Office
2 54 (9.00%) MS Excel
3 16 (2.67%) MS PowerPoint
4 12 (2.00%) MS Visio
5 6 (1.00%) MS Project
6 4 (0.67%) Spreadsheet
7 2 (0.33%) Acrobat
Business Applications
1 75 (12.50%) Remedy ITSM
2 2 (0.33%) Remedy AR System
2 2 (0.33%) SAP ERP
2 2 (0.33%) Oracle Applications
2 2 (0.33%) assyst
2 2 (0.33%) SAP CCM
3 1 (0.17%) SAP SRM
3 1 (0.17%) Dynamics CRM
3 1 (0.17%) Dynamics AX
3 1 (0.17%) SAP PM
3 1 (0.17%) HFM
3 1 (0.17%) FLEXCUBE
3 1 (0.17%) RMDS
3 1 (0.17%) Hyperion Enterprise
3 1 (0.17%) SAP Retail
3 1 (0.17%) Cerner Millennium
3 1 (0.17%) Hyperion Planning
3 1 (0.17%) Autonomy Scrittura
3 1 (0.17%) IntelliMatch
Cloud Services
1 24 (4.00%) SaaS
2 17 (2.83%) Office 365
3 7 (1.17%) IaaS
3 7 (1.17%) Microsoft Azure
3 7 (1.17%) Amazon AWS
4 6 (1.00%) PaaS
5 5 (0.83%) Cloud Computing
6 2 (0.33%) Google Drive
Communications & Networking
1 44 (7.33%) VPN
2 40 (6.67%) Firewall
3 39 (6.50%) TCP/IP
4 25 (4.17%) DNS
5 22 (3.67%) LAN
6 21 (3.50%) SSL
7 18 (3.00%) WAN
8 16 (2.67%) SAN
8 16 (2.67%) MPLS
9 15 (2.50%) LDAP
10 14 (2.33%) DHCP
11 12 (2.00%) EIGRP
12 10 (1.67%) VoIP
13 9 (1.50%) OSPF
14 8 (1.33%) BGP
15 7 (1.17%) Cisco ASA
15 7 (1.17%) SMTP
15 7 (1.17%) Broadband
16 6 (1.00%) IP Telephony
16 6 (1.00%) Skype
Database & Business Intelligence
1 62 (10.33%) SQL Server
2 16 (2.67%) SQL Server Reporting Services
3 10 (1.67%) SQL Server 2008
3 10 (1.67%) Oracle Database
4 8 (1.33%) SQL Server 2012
5 5 (0.83%) Relational Database
5 5 (0.83%) Big Data
6 4 (0.67%) SQL Server Integration Services
6 4 (0.67%) RDBMS
7 3 (0.50%) BusinessObjects
7 3 (0.50%) Data Warehouse
7 3 (0.50%) MySQL
8 2 (0.33%) Data Mining
8 2 (0.33%) SQL Server Analysis Services
8 2 (0.33%) QlikView
9 1 (0.17%) BusinessObjects XI
9 1 (0.17%) BusinessObjects Web Intelligence
9 1 (0.17%) Oracle BI EE
9 1 (0.17%) PostgreSQL
9 1 (0.17%) Essbase
Development Applications
1 17 (2.83%) Subversion
1 17 (2.83%) Git (software)
1 17 (2.83%) Jenkins
2 13 (2.17%) Maven
3 10 (1.67%) Hudson
4 6 (1.00%) JIRA
5 4 (0.67%) Selenium
5 4 (0.67%) LoadRunner
5 4 (0.67%) MSI
5 4 (0.67%) SonarQube
6 3 (0.50%) Visual Studio
7 2 (0.33%) VSS/SourceSafe
7 2 (0.33%) Team Foundation Server
7 2 (0.33%) InstallShield
8 1 (0.17%) AdminStudio
8 1 (0.17%) WinDbg
General
1 141 (23.50%) Finance
2 57 (9.50%) Banking
3 35 (5.83%) Telecoms
4 25 (4.17%) Law
5 24 (4.00%) Retail
6 17 (2.83%) Manufacturing
7 13 (2.17%) Advertising
7 13 (2.17%) Back Office
8 11 (1.83%) Investment Banking
9 9 (1.50%) Marketing
10 8 (1.33%) German Language
11 7 (1.17%) Games
12 6 (1.00%) Financial Institution
13 5 (0.83%) Front Office
13 5 (0.83%) Legal
14 4 (0.67%) Pharmaceutical
14 4 (0.67%) Corporate Banking
15 3 (0.50%) Spanish Language
15 3 (0.50%) French Language
16 2 (0.33%) Aerospace
Job Titles
1 117 (19.50%) Service Manager
2 75 (12.50%) Consultant
3 66 (11.00%) Analyst
4 43 (7.17%) Services Delivery Manager
4 43 (7.17%) Delivery Manager
5 36 (6.00%) Developer
6 31 (5.17%) Technical Consultant
7 28 (4.67%) Support Analyst
8 25 (4.17%) Support Engineer
9 24 (4.00%) Service Desk Manager
10 22 (3.67%) Technical Support
11 21 (3.50%) Applications Support
11 21 (3.50%) Service Analyst
12 20 (3.33%) Transition Manager
13 19 (3.17%) Configuration Manager
13 19 (3.17%) Infrastructure Engineer
13 19 (3.17%) Project Manager
13 19 (3.17%) Team Leader
14 17 (2.83%) Service Desk Analyst
14 17 (2.83%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 32 (5.33%) .NET
2 23 (3.83%) HTML
3 21 (3.50%) Web Services
4 18 (3.00%) XML
5 13 (2.17%) SOAP
5 13 (2.17%) CSS
6 9 (1.50%) Application Packaging
7 8 (1.33%) OpenMP
7 8 (1.33%) Ajax
8 7 (1.17%) COM
9 5 (0.83%) ASP.NET
9 5 (0.83%) X-Windows
9 5 (0.83%) SAML
9 5 (0.83%) SAP Basis
9 5 (0.83%) OAuth
9 5 (0.83%) REST
10 4 (0.67%) RabbitMQ
10 4 (0.67%) Django
10 4 (0.67%) WSH
11 3 (0.50%) YUI
Miscellaneous
1 97 (16.17%) Analytical Skills
2 66 (11.00%) Management Information System
3 50 (8.33%) Data Centre
4 25 (4.17%) CMDB
5 24 (4.00%) Computer Science
6 21 (3.50%) Performance Metrics
7 15 (2.50%) Client/Server
8 14 (2.33%) HP Storage
9 13 (2.17%) Life Science
10 12 (2.00%) Statistics
11 11 (1.83%) Thin Client
11 11 (1.83%) Blackberry
11 11 (1.83%) Fat Client
11 11 (1.83%) Video Conferencing
12 10 (1.67%) Enterprise Software
13 9 (1.50%) Mathematics
14 8 (1.33%) Grid Computing
15 7 (1.17%) Reference Data
16 6 (1.00%) FMCG
17 5 (0.83%) Mobile Computing
Operating Systems
1 174 (29.00%) Windows
2 49 (8.17%) Linux
2 49 (8.17%) Windows Server 2008
3 44 (7.33%) Windows 7
4 42 (7.00%) Windows Server 2012
5 29 (4.83%) UNIX
6 16 (2.67%) Windows Server 2003
7 15 (2.50%) Red Hat Enterprise Linux
8 14 (2.33%) Windows 8
9 10 (1.67%) Windows XP
9 10 (1.67%) Android
10 6 (1.00%) Mac OS X
10 6 (1.00%) Debian
11 5 (0.83%) Solaris
11 5 (0.83%) Mac OS
11 5 (0.83%) Apple iOS
12 4 (0.67%) CentOS
12 4 (0.67%) Ubuntu
13 3 (0.50%) Windows Vista
13 3 (0.50%) Windows 2000 Server
Processes & Methodologies
1 485 (80.83%) ITIL
2 434 (72.33%) Service Management
3 142 (23.67%) Service Delivery
4 114 (19.00%) Project Management
5 105 (17.50%) PRINCE2
6 70 (11.67%) Incident Management
7 65 (10.83%) Change Management
8 55 (9.17%) Problem Management
9 54 (9.00%) Configuration Management
10 53 (8.83%) Agile Software Development
11 52 (8.67%) ITIL V3
12 48 (8.00%) Release Management
13 39 (6.50%) Stakeholder Management
14 34 (5.67%) Continuous Improvement
15 33 (5.50%) Change Control
16 32 (5.33%) Six Sigma
17 30 (5.00%) People Management
18 29 (4.83%) Lean Six Sigma
18 29 (4.83%) Technical Architecture
19 28 (4.67%) Root Cause Analysis
Programming Languages
1 57 (9.50%) SQL
2 37 (6.17%) JavaScript
3 22 (3.67%) C#
4 21 (3.50%) C
5 17 (2.83%) Java
6 12 (2.00%) PowerShell
7 9 (1.50%) Shell Script
8 8 (1.33%) Fortran
8 8 (1.33%) C++
9 7 (1.17%) Perl
10 6 (1.00%) PL/SQL
10 6 (1.00%) T-SQL
11 4 (0.67%) VBScript
11 4 (0.67%) Python
11 4 (0.67%) PHP
12 2 (0.33%) Ruby
13 1 (0.17%) XPath
13 1 (0.17%) XQuery
Qualifications
1 103 (17.17%) Degree
2 49 (8.17%) ITIL Certification
3 33 (5.50%) Microsoft Certification
4 32 (5.33%) Security Cleared
5 30 (5.00%) Cisco Certification
6 29 (4.83%) Six Sigma Green Belt
6 29 (4.83%) ITIL Foundation Certificate
7 28 (4.67%) MCSE
7 28 (4.67%) CCNA
8 21 (3.50%) SC Cleared
9 16 (2.67%) PRINCE2 Certification
10 15 (2.50%) ISEB
11 14 (2.33%) MCP
11 14 (2.33%) CCNP
12 13 (2.17%) CISSP
13 12 (2.00%) VMware Certified Professional (VCP)
14 10 (1.67%) CISM
15 8 (1.33%) CISA
16 7 (1.17%) PMI Certification
16 7 (1.17%) MCSA
Quality Assurance & Compliance
1 82 (13.67%) SLA
2 20 (3.33%) QA
3 11 (1.83%) ISO/IEC 27001
4 10 (1.67%) Sarbanes-Oxley
4 10 (1.67%) ISO 9001
5 9 (1.50%) PMBOK
6 6 (1.00%) PCI DSS
6 6 (1.00%) COBIT
7 2 (0.33%) Data Quality
8 1 (0.17%) ISO/IEC 20000
8 1 (0.17%) ISO 9000
8 1 (0.17%) RosettaNet
System Software
1 95 (15.83%) Active Directory
2 60 (10.00%) VMware Infrastructure
3 15 (2.50%) Microsoft App-V
4 13 (2.17%) vCloud
5 12 (2.00%) VMware Workstation
6 9 (1.50%) VMware ESX
7 8 (1.33%) vSphere
8 7 (1.17%) Samba
9 5 (0.83%) Terminal Server
9 5 (0.83%) XenApp
9 5 (0.83%) XenDesktop
10 4 (0.67%) Varnish
10 4 (0.67%) Hyper-V
11 3 (0.50%) Xen
12 2 (0.33%) Terminal Services
12 2 (0.33%) Firmware
12 2 (0.33%) BitLocker
13 1 (0.17%) Snort
13 1 (0.17%) VMware ESXi
Systems Management
1 50 (8.33%) SCCM
2 11 (1.83%) Tivoli
2 11 (1.83%) HP Quality Center
3 10 (1.67%) SCOM
4 8 (1.33%) Nagios
5 5 (0.83%) Systems Management Server (SMS)
5 5 (0.83%) HP UCMDB
5 5 (0.83%) SCOrch
5 5 (0.83%) Opsview
5 5 (0.83%) Casper Suite
6 4 (0.67%) Opscode Chef
6 4 (0.67%) CA LISA
6 4 (0.67%) Puppet
6 4 (0.67%) OpenView
7 3 (0.50%) Unicenter
7 3 (0.50%) Tivoli Storage Manager
7 3 (0.50%) Control-M
7 3 (0.50%) WMI
7 3 (0.50%) BladeLogic
7 3 (0.50%) WSUS
Vendors
1 145 (24.17%) Microsoft
2 85 (14.17%) ServiceNow
3 84 (14.00%) VMware
4 75 (12.50%) Remedy
5 67 (11.17%) HP
6 58 (9.67%) Cisco
7 42 (7.00%) BMC
8 34 (5.67%) Citrix
9 30 (5.00%) IBM
10 21 (3.50%) Oracle
11 17 (2.83%) SAP
11 17 (2.83%) Red Hat
12 15 (2.50%) Juniper
12 15 (2.50%) LANDesk
13 13 (2.17%) CollabNet
13 13 (2.17%) EMC
14 12 (2.00%) Dell
15 11 (1.83%) CA
16 9 (1.50%) Websense
16 9 (1.50%) FrontRange
East London
Colston Consulting
Salary: £65k - 75k per year + financial benefits
Posted: 10 hours ago
East London
Colston Consulting
Salary: £50k - 70k per month + flexi package
Posted: 12 hours ago
West London
Energon People
Salary: £40000 - £47000 per annum + Amazing Benefits
Posted: Yesterday
City, London
Burns Sheehan
Salary: £30000 - £50000 per annum + Depending on experience
Posted: Yesterday
West London
Energon People
Salary: £40000 - £47000 per annum
Posted: Yesterday
London
Etech Partners
Salary: To £55K + Bens
Posted: Yesterday
London
Lorien Resourcing
Posted: Yesterday
Kingston Upon Thames, Surrey
Intapeople
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Maclean Moore Consulting
Salary: From £60,000 to £75,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: 4 days ago
London
Executive Recruitment Services (ERS)
Salary: £25000 - £36000 per annum
Posted: 4 days ago
City, London
Pro-Quest Resourcing Ltd
Salary: £45000 - £75000 Per Annum £40-75K+Training+Certifications+Pension+Heal
Posted: 5 days ago
City, London
Eutopia Solutions Ltd
Salary: £50000 - £65000 per annum + 15% bonus + benefits
Posted: 5 days ago
London
Harvey Nash plc
Salary: Significant six-figure base salary plus excellent benefits
Posted: 5 days ago
London
Mercator IT Solutions
Salary: £Market+Bonus+Benefits
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £75000 - £800000 per annum + sales bonus, 30 days holiday
Posted: 5 days ago
London
Harvey Nash plc
Salary: Significant six-figure base salary plus excellent benefits
Posted: 5 days ago
London
Harvey Nash plc
Salary: £50000 - £60000 per annum + 10% Bonus + Package
Posted: 5 days ago
City, London
Energon People
Salary: £40000.00 - £50000.00 per annum + Bens and Bonus
Posted: 6 days ago
London
Arden Resourcing Limited
Salary: From £60,000 to £65,000 per annum + Car Allowance
Posted: 6 days ago
City, London
ComputAppoint
Salary: £60000 - £70000 per annum
Posted: 6 days ago