The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 349 379 387
Rank change year-on-year
+30 +8
Permanent jobs citing ITSM 302 305 321
As % of all permanent IT jobs located in London 0.77% 0.69% 0.67%
As % of the Processes & Methodologies category 0.86% 0.78% 0.76%
Number of salaries quoted 257 245 256
Median salary £55,000 £52,500 £50,000
Median salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £30,000 £28,750 £28,000
10% offered a salary of more than £80,000 £75,000 £75,000
UK excluding London median salary £42,632 £42,500 £43,500
% change year-on-year
+0.31% -2.29%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
35290 39082 41971
As % of all permanent IT jobs located in London 89.55% 87.90% 87.28%
Number of salaries quoted 30572 32788 34855
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £82,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 27 July 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +43 55 £67,500 +20.53% 20
Kingston Upon Thames - 9 £40,673 -
Wimbledon - 3 £60,000 -
Harrow +6 2 - -
Beckenham - 2 £22,250 - 1
Bromley - 1 £90,000 -
Croydon - 1 £21,500 -
Teddington - 1 £62,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 27 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 560 (78.65%) ITIL
2 529 (74.30%) Service Management
3 217 (30.48%) Finance
4 167 (23.46%) Service Delivery
5 149 (20.93%) Change Management
6 135 (18.96%) ServiceNow
7 132 (18.54%) Microsoft
8 122 (17.13%) Project Management
9 119 (16.71%) Degree
9 119 (16.71%) ITIL V3
10 107 (15.03%) Incident Management
11 106 (14.89%) Windows
12 89 (12.50%) SQL Server
13 87 (12.22%) Linux
14 73 (10.25%) SQL
15 70 (9.83%) JavaScript
16 69 (9.69%) HTML
16 69 (9.69%) MS Office
16 69 (9.69%) PRINCE2
17 68 (9.55%) Problem Management
18 67 (9.41%) Oracle
19 66 (9.27%) MS Excel
20 65 (9.13%) XML
21 64 (8.99%) Active Directory
21 64 (8.99%) VMware
22 63 (8.85%) Banking
22 63 (8.85%) Analytical Skills
23 60 (8.43%) Agile Software Development
24 59 (8.29%) Stakeholder Management
25 58 (8.15%) CSS

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (5.90%) SharePoint
2 27 (3.79%) MS Exchange
3 26 (3.65%) WordPress
4 17 (2.39%) SharePoint 2010
5 11 (1.54%) CMS
6 9 (1.26%) Confluence
7 6 (0.84%) NetWeaver
8 5 (0.70%) WebSphere
9 4 (0.56%) Apache
9 4 (0.56%) Exchange Server 2007
9 4 (0.56%) Exchange Server 2010
9 4 (0.56%) Skype for Business
9 4 (0.56%) SugarCRM
10 3 (0.42%) GlassFish
10 3 (0.42%) Oracle HTTP Server
10 3 (0.42%) SharePoint 2013
10 3 (0.42%) Tomcat
10 3 (0.42%) WebSphere Application Server
11 2 (0.28%) FileNet
11 2 (0.28%) IIS
Applications
1 69 (9.69%) MS Office
2 66 (9.27%) MS Excel
3 19 (2.67%) MS Visio
4 15 (2.11%) MS PowerPoint
5 12 (1.69%) MS Project
Business Applications
1 55 (7.72%) Remedy ITSM
2 12 (1.69%) Dynamics CRM
3 7 (0.98%) Oracle Applications
4 5 (0.70%) Oracle BPM
4 5 (0.70%) SAP GRC
4 5 (0.70%) SAP R/3
5 3 (0.42%) MetaTrader
6 2 (0.28%) Oracle EBS
6 2 (0.28%) Oracle Payroll
7 1 (0.14%) Dynamics AX
7 1 (0.14%) Dynamics NAV
7 1 (0.14%) Oracle EBS R12
7 1 (0.14%) Oracle Financials
7 1 (0.14%) SAP Business One
Cloud Services
1 48 (6.74%) SaaS
2 22 (3.09%) Office 365
3 17 (2.39%) PaaS
4 8 (1.12%) Amazon AWS
4 8 (1.12%) Microsoft Azure
5 7 (0.98%) IaaS
6 4 (0.56%) Cloud Computing
7 2 (0.28%) Bluemix
7 2 (0.28%) Google Apps
8 1 (0.14%) OpenShift
Communications & Networking
1 40 (5.62%) LAN
2 38 (5.34%) WAN
3 34 (4.78%) SAN
4 29 (4.07%) Intranet
5 24 (3.37%) Firewall
6 15 (2.11%) Cisco ASA
7 14 (1.97%) LDAP
8 12 (1.69%) DNS
9 11 (1.54%) Unified Communications
10 9 (1.26%) Structured Cabling
10 9 (1.26%) TCP/IP
11 8 (1.12%) DHCP
11 8 (1.12%) FCoE
11 8 (1.12%) iSCSI
11 8 (1.12%) Network Security
11 8 (1.12%) VPN
12 7 (0.98%) SMS
13 6 (0.84%) FTP
14 5 (0.70%) HTTP
14 5 (0.70%) Internet
Database & Business Intelligence
1 89 (12.50%) SQL Server
2 41 (5.76%) SQL Server Reporting Services
3 20 (2.81%) Data Warehouse
4 18 (2.53%) SQL Server Integration Services
5 13 (1.83%) BusinessObjects
5 13 (1.83%) MySQL
6 12 (1.69%) SQL Server 2008
6 12 (1.69%) SQL Server 2012
7 10 (1.40%) Oracle Database
8 9 (1.26%) Oracle Database 12c
9 8 (1.12%) GIS
9 8 (1.12%) Relational Database
10 7 (0.98%) PowerCenter
11 6 (0.84%) Data Mining
11 6 (0.84%) Pentaho
11 6 (0.84%) VLDB
12 5 (0.70%) Crystal Reports
12 5 (0.70%) SAP HANA
13 4 (0.56%) Oracle Reports
13 4 (0.56%) Power BI
Development Applications
1 11 (1.54%) JIRA
2 7 (0.98%) Jenkins
3 5 (0.70%) Ant
3 5 (0.70%) Git (software)
4 4 (0.56%) InstallShield
4 4 (0.56%) MSI
4 4 (0.56%) Talend Open Studio
4 4 (0.56%) Team Foundation Server
4 4 (0.56%) WinDbg
5 3 (0.42%) Eclipse
5 3 (0.42%) Hudson
5 3 (0.42%) Mercurial
6 2 (0.28%) Maven
6 2 (0.28%) Sonatype Nexus
6 2 (0.28%) Subversion
6 2 (0.28%) TeamCity
General
1 217 (30.48%) Finance
2 63 (8.85%) Banking
3 35 (4.92%) Retail
4 21 (2.95%) Law
5 19 (2.67%) Legal
6 18 (2.53%) Telecoms
7 17 (2.39%) Marketing
8 13 (1.83%) Investment Banking
9 7 (0.98%) Manufacturing
10 6 (0.84%) Financial Institution
11 4 (0.56%) Back Office
11 4 (0.56%) Retail Banking
12 3 (0.42%) Advertising
12 3 (0.42%) Korean Language
13 2 (0.28%) Aerospace
13 2 (0.28%) Billing
13 2 (0.28%) Front Office
13 2 (0.28%) Games
13 2 (0.28%) German Language
Job Titles
1 129 (18.12%) Consultant
2 111 (15.59%) Service Manager
3 110 (15.45%) Analyst
4 74 (10.39%) IT Manager
5 55 (7.72%) IT Services Manager
6 50 (7.02%) Delivery Manager
7 48 (6.74%) ServiceNow Consultant
8 45 (6.32%) Services Delivery Manager
9 41 (5.76%) ITIL Manager
9 41 (5.76%) ITSM Consultant
10 39 (5.48%) Service Analyst
11 37 (5.20%) Architect
12 36 (5.06%) Support Analyst
13 35 (4.92%) Applications Manager
13 35 (4.92%) Developer
13 35 (4.92%) ITIL Service Manager
14 28 (3.93%) Applications Support
14 28 (3.93%) ServiceNow Developer
14 28 (3.93%) Support Engineer
15 25 (3.51%) Administrator
Libraries, Frameworks & Software Standards
1 69 (9.69%) HTML
2 65 (9.13%) XML
3 58 (8.15%) CSS
4 57 (8.01%) Web Services
5 16 (2.25%) AngularJS
6 13 (1.83%) .NET
7 12 (1.69%) FIX Protocol
8 10 (1.40%) Ruby on Rails
9 9 (1.26%) Flash
9 9 (1.26%) Middleware
10 8 (1.12%) Ajax
10 8 (1.12%) HTML5
11 6 (0.84%) JMS
11 6 (0.84%) SAP Basis
12 5 (0.70%) Twitter Bootstrap
13 4 (0.56%) XSD
14 3 (0.42%) ASP.NET
14 3 (0.42%) LAMP
15 2 (0.28%) SOAP
15 2 (0.28%) XSL
Miscellaneous
1 63 (8.85%) Analytical Skills
2 57 (8.01%) Management Information System
3 44 (6.18%) Data Centre
4 35 (4.92%) CMDB
5 25 (3.51%) Computer Science
6 21 (2.95%) Replication
7 20 (2.81%) Fat Client
7 20 (2.81%) Thin Client
8 12 (1.69%) PMI
9 10 (1.40%) Enterprise Software
9 10 (1.40%) Virtual Team
10 9 (1.26%) Blackberry
10 9 (1.26%) Data Integration
10 9 (1.26%) Statistics
11 8 (1.12%) Clustering
12 7 (0.98%) Fintech
12 7 (0.98%) Private Cloud
12 7 (0.98%) Reinsurance
12 7 (0.98%) Wiki
13 6 (0.84%) Driving Licence
Operating Systems
1 106 (14.89%) Windows
2 87 (12.22%) Linux
3 53 (7.44%) Windows Server
4 52 (7.30%) Unix
5 49 (6.88%) Windows 7
6 22 (3.09%) AIX
6 22 (3.09%) Windows Server 2008
7 20 (2.81%) Red Hat Enterprise Linux
7 20 (2.81%) SUSE
7 20 (2.81%) Windows Server 2003
8 19 (2.67%) Windows Server 2012
9 17 (2.39%) Solaris
10 16 (2.25%) Oracle Linux
10 16 (2.25%) SUSE Linux Enterprise Server
11 5 (0.70%) Android
12 4 (0.56%) Apple iOS
12 4 (0.56%) Mac OS X
12 4 (0.56%) Windows 10
13 3 (0.42%) HPUX
13 3 (0.42%) Windows XP
Processes & Methodologies
1 560 (78.65%) ITIL
2 529 (74.30%) Service Management
3 167 (23.46%) Service Delivery
4 149 (20.93%) Change Management
5 122 (17.13%) Project Management
6 119 (16.71%) ITIL V3
7 107 (15.03%) Incident Management
8 69 (9.69%) PRINCE2
9 68 (9.55%) Problem Management
10 60 (8.43%) Agile Software Development
11 59 (8.29%) Stakeholder Management
12 53 (7.44%) Asset Management
13 44 (6.18%) Workflow
14 43 (6.04%) Release Management
15 40 (5.62%) Mentoring
16 39 (5.48%) CRM
16 39 (5.48%) Process Improvement
17 38 (5.34%) Business Analysis
18 33 (4.63%) Disaster Recovery
19 31 (4.35%) Business Intelligence
Programming Languages
1 73 (10.25%) SQL
2 70 (9.83%) JavaScript
3 32 (4.49%) Java
4 22 (3.09%) PowerShell
5 19 (2.67%) Perl
6 15 (2.11%) Ruby
7 14 (1.97%) PL/SQL
8 13 (1.83%) Bash Shell
8 13 (1.83%) C#
9 12 (1.69%) Shell Script
10 10 (1.40%) T-SQL
11 7 (0.98%) C
12 5 (0.70%) Python
13 4 (0.56%) VBScript
13 4 (0.56%) XPath
14 3 (0.42%) Objective-C
15 2 (0.28%) AWK
15 2 (0.28%) PHP
15 2 (0.28%) VB
15 2 (0.28%) VBA
Qualifications
1 119 (16.71%) Degree
2 35 (4.92%) ITIL Certification
3 26 (3.65%) Microsoft Certification
4 22 (3.09%) MCSE
5 17 (2.39%) Security Cleared
6 16 (2.25%) MCSA
7 15 (2.11%) CISSP
7 15 (2.11%) ITIL Foundation Certificate
7 15 (2.11%) SC Cleared
8 12 (1.69%) PMI Certification
9 11 (1.54%) CEH
10 9 (1.26%) ISEB
10 9 (1.26%) MCP
10 9 (1.26%) PRINCE2 Certification
11 8 (1.12%) PRINCE2 Practitioner
12 6 (0.84%) MCITP
13 5 (0.70%) MCTS
13 5 (0.70%) Six Sigma Green Belt
14 4 (0.56%) CCNA
14 4 (0.56%) Postgraduate
Quality Assurance & Compliance
1 55 (7.72%) SLA
2 32 (4.49%) COBIT
3 21 (2.95%) QA
4 13 (1.83%) ISO/IEC 27001
5 12 (1.69%) Data Quality
6 9 (1.26%) SAS 70
7 6 (0.84%) ISO22301
8 5 (0.70%) PMBOK
9 4 (0.56%) Government Security Classifications
9 4 (0.56%) PCI DSS
9 4 (0.56%) Sarbanes-Oxley
9 4 (0.56%) WCAG
10 3 (0.42%) ISO 9001
10 3 (0.42%) Solvency II
11 1 (0.14%) ISO/IEC 20000
11 1 (0.14%) P3O
System Software
1 64 (8.99%) Active Directory
2 42 (5.90%) VMware Infrastructure
3 27 (3.79%) vSphere
4 15 (2.11%) Virtual Machines
4 15 (2.11%) XenDesktop
4 15 (2.11%) XenServer
5 10 (1.40%) VMware ESX
6 9 (1.26%) Firmware
6 9 (1.26%) NFS
7 6 (0.84%) Veritas Cluster Server
7 6 (0.84%) XenApp
8 5 (0.70%) Microsoft App-V
9 4 (0.56%) Docker
9 4 (0.56%) vCloud
9 4 (0.56%) VMware ESXi
10 3 (0.42%) Hyper-V
10 3 (0.42%) Squid
10 3 (0.42%) Terminal Services
11 2 (0.28%) Microsoft Virtual Server
11 2 (0.28%) Virtual Servers
Systems Management
1 20 (2.81%) SCCM
2 14 (1.97%) Tivoli Storage Manager
3 12 (1.69%) Nagios
4 11 (1.54%) Control-M
5 8 (1.12%) SCOM
5 8 (1.12%) ZABBIX
6 7 (0.98%) Puppet
7 6 (0.84%) Opsview
7 6 (0.84%) vRealize
8 5 (0.70%) HP Data Protector
8 5 (0.70%) OpenView Configuration Management
8 5 (0.70%) WSUS
9 4 (0.56%) NetBackup
9 4 (0.56%) Perfmon
10 3 (0.42%) Ansible
11 2 (0.28%) CA Wily
11 2 (0.28%) Microsoft Clustering
11 2 (0.28%) Opscode Chef
11 2 (0.28%) SCOrch
11 2 (0.28%) Zenoss
Vendors
1 135 (18.96%) ServiceNow
2 132 (18.54%) Microsoft
3 67 (9.41%) Oracle
4 64 (8.99%) VMware
5 55 (7.72%) Remedy
6 47 (6.60%) Cisco
7 44 (6.18%) HP
8 42 (5.90%) Citrix
9 41 (5.76%) IBM
10 32 (4.49%) BMC
11 25 (3.51%) Red Hat
12 19 (2.67%) Dell
13 17 (2.39%) CheckPoint
14 15 (2.11%) Veeam
15 14 (1.97%) Brocade
15 14 (1.97%) SAP
15 14 (1.97%) SolarWinds
16 13 (1.83%) NetApp
17 12 (1.69%) Sun
17 12 (1.69%) Symantec
East London
Colston Consulting
Salary: £45000 - £55000 per annum
Posted: 1 hour ago
South West London
set2recruit
Salary: From £50,000 to £70,000 per annum £50,000 - £70,000 + benefits
Posted: Yesterday
City, London
ANSON MCCADE
Salary: £110,000 - £150,000 plus exceptional benefits package
Posted: 2 hours ago
City, London
ANSON MCCADE
Salary: £70,000 - £100,000 plus exceptional benefits package
Posted: 1 hour ago
City, London
Arden Resourcing Limited
Salary: £500 per week
Posted: Yesterday
London
Arden Resourcing Limited
Salary: £40000.00 - £60000.00 per annum + Bonus and Benefits
Posted: Yesterday
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: Yesterday
London
Opus IT Consulting
Posted: 19 hours ago
London
aap3
Salary: £18000 - £23000 per annum + Benefits
Posted: 2 days ago
City, London
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 2 hours ago
Central London / West End
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 4 days ago
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £30000 - £40000 per annum + Pension, Healthcare
Posted: 2 days ago
London
Executive Resource Group
Salary: £325 - £375 per day
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £36000 - £40000 per annum + comprehensive corporate benefits!
Posted: 2 days ago
South East London
Pro-Quest Resourcing Ltd
Salary: £45000 - £75000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: 5 days ago
Central London / West End
Cognizant
Posted: 4 days ago
East London
Twenty Recruitment Group
Salary: From £45,000 to £55,000 per annum Plus Bonus and Benefits
Posted: 6 days ago
City Of London
HFG
Salary: £70000 - £80000 per annum
Posted: 16 days ago
City of London
Interquest - IQ Tech
Salary: £50000 - £80000 per annum
Posted: 7 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 7 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 5 days ago
City of London
aap3
Salary: £44000 - £51000 per annum + benefits
Posted: 6 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: 4 days ago
London
Satigo Ltd
Salary: £22000 - £24000 per annum + Bonus + Benefits
Posted: 6 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £30k - 35k per year
Posted: 8 days ago
Beckenham
Ampersand Consulting
Salary: £23000 per annum + Benefits
Posted: 16 days ago
City of London
Venturi
Salary: £65000 - £70000.00 per annum + bonus +Full bens
Posted: 9 days ago
South West London
MI5
Salary: From £32,893 to £35,560 per annum £32,893 - £35,560
Posted: 22 days ago
City, London
Satigo Ltd
Salary: £34 - £36 per annum + OT + bonus + benefits
Posted: 6 days ago