The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 365 344 416
Rank change year-on-year
-21 +72
Permanent jobs citing ITSM 296 366 198
As % of all permanent IT jobs located in London 0.66% 0.75% 0.44%
As % of the Processes & Methodologies category 0.78% 0.90% 0.53%
Number of salaries quoted 237 303 172
Average salary £55,500 £50,000 £55,000
Average salary % change year-on-year
+11.00% -9.09%
90% offered a salary of more than £35,000 £31,115 £35,000
10% offered a salary of more than £72,500 £76,000 £75,000
UK excluding London average salary £45,000 £50,000 £47,500
% change year-on-year
-10.00% +5.26%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37831 40766 37429
As % of all permanent IT jobs located in London 84.73% 83.73% 82.92%
Number of salaries quoted 31559 33399 31216
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £37,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 27 April 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 81 £55,500 +14.43% 12
Chiswick +11 12 £56,250 +25.00%
Chessington -2 8 £32,500 -23.52%
Paddington -3 2 - -
Kingston Upon Thames - 2 £23,250 - 1
Hounslow +5 1 - -
Docklands, London - 1 £40,000 -
Twickenham - 1 - -
Harrow - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 27 April 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 466 (80.62%) ITIL
2 428 (74.05%) Service Management
3 195 (33.74%) Windows
4 177 (30.62%) Microsoft
5 136 (23.53%) Service Delivery
6 123 (21.28%) Finance
7 110 (19.03%) Project Management
8 107 (18.51%) PRINCE2
9 106 (18.34%) Active Directory
9 106 (18.34%) Remedy
9 106 (18.34%) Remedy ITSM
10 104 (17.99%) VMware
11 103 (17.82%) Degree
12 99 (17.13%) Analytical Skills
13 84 (14.53%) SLA
14 79 (13.67%) VMware Infrastructure
15 76 (13.15%) SQL
16 71 (12.28%) ServiceNow
17 69 (11.94%) SharePoint
18 68 (11.76%) SQL Server
18 68 (11.76%) Security Cleared
19 66 (11.42%) MS Office
19 66 (11.42%) VPN
20 64 (11.07%) SCCM
21 63 (10.90%) MS Excel
21 63 (10.90%) Linux
22 62 (10.73%) BMC
23 61 (10.55%) HP
23 61 (10.55%) Management Information System
24 59 (10.21%) Citrix

ITSM
Top Related IT Skills in London by Category

For the 6 months to 27 April 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 69 (11.94%) SharePoint
2 50 (8.65%) MS Exchange
3 17 (2.94%) Lync
4 16 (2.77%) SharePoint 2010
5 15 (2.60%) Apache
5 15 (2.60%) Exchange Server 2010
6 11 (1.90%) Tomcat
7 8 (1.38%) GroupWise
8 7 (1.21%) Blackberry Enterprise Server
8 7 (1.21%) IBM Notes
9 6 (1.04%) Exchange Server 2007
9 6 (1.04%) WebSphere
9 6 (1.04%) IIS
10 4 (0.69%) Exchange Server 2000
10 4 (0.69%) Exchange Server 2013
11 3 (0.52%) Drupal
11 3 (0.52%) CMS
12 2 (0.35%) WebLogic
12 2 (0.35%) Confluence
13 1 (0.17%) Exchange Server 2003
Applications
1 66 (11.42%) MS Office
2 63 (10.90%) MS Excel
3 16 (2.77%) MS PowerPoint
4 8 (1.38%) MS Visio
5 5 (0.87%) MS Project
6 1 (0.17%) Spreadsheet
Business Applications
1 106 (18.34%) Remedy ITSM
2 2 (0.35%) Remedy AR System
2 2 (0.35%) assyst
2 2 (0.35%) SAP CCM
2 2 (0.35%) SAP ERP
3 1 (0.17%) Dynamics CRM
3 1 (0.17%) Dynamics AX
3 1 (0.17%) SAP PM
3 1 (0.17%) FLEXCUBE
3 1 (0.17%) RMDS
3 1 (0.17%) Autonomy Scrittura
3 1 (0.17%) IntelliMatch
Cloud Services
1 35 (6.06%) SaaS
2 10 (1.73%) Office 365
3 7 (1.21%) Cloud Computing
4 6 (1.04%) Amazon AWS
5 4 (0.69%) PaaS
5 4 (0.69%) Google Drive
6 1 (0.17%) Mimecast
6 1 (0.17%) IaaS
6 1 (0.17%) Force.com
6 1 (0.17%) Microsoft Azure
Communications & Networking
1 66 (11.42%) VPN
2 46 (7.96%) Firewall
3 38 (6.57%) TCP/IP
4 33 (5.71%) LAN
5 30 (5.19%) SSL
6 29 (5.02%) SAN
6 29 (5.02%) WAN
7 23 (3.98%) DNS
8 22 (3.81%) LDAP
9 15 (2.60%) VoIP
9 15 (2.60%) MPLS
10 14 (2.42%) Internet
11 13 (2.25%) NAS
12 10 (1.73%) SMTP
12 10 (1.73%) DHCP
13 9 (1.56%) BGP
14 8 (1.38%) OSPF
14 8 (1.38%) Cisco ASA
15 7 (1.21%) EIGRP
16 5 (0.87%) IP Telephony
Database & Business Intelligence
1 68 (11.76%) SQL Server
2 14 (2.42%) SQL Server Reporting Services
3 11 (1.90%) Data Warehouse
3 11 (1.90%) Data Mining
4 10 (1.73%) VLDB
4 10 (1.73%) Oracle Database
5 9 (1.56%) MySQL
5 9 (1.56%) SQL Server 2008
6 7 (1.21%) SQL Server 2012
6 7 (1.21%) Relational Database
7 4 (0.69%) Big Data
8 3 (0.52%) PostgreSQL
8 3 (0.52%) DataStage
8 3 (0.52%) Informix
9 2 (0.35%) SQLPlus
9 2 (0.35%) QlikView
10 1 (0.17%) SQL Server Analysis Services
10 1 (0.17%) SQL Server Integration Services
10 1 (0.17%) Pentaho
10 1 (0.17%) Oracle Reports
Development Applications
1 5 (0.87%) LoadRunner
2 4 (0.69%) JIRA
2 4 (0.69%) MSI
2 4 (0.69%) Jenkins
3 3 (0.52%) SonarQube
3 3 (0.52%) Subversion
3 3 (0.52%) Selenium
3 3 (0.52%) Git (software)
4 2 (0.35%) Team Foundation Server
4 2 (0.35%) VSS/SourceSafe
4 2 (0.35%) InstallShield
5 1 (0.17%) AdminStudio
5 1 (0.17%) Maven
5 1 (0.17%) Oracle Forms
5 1 (0.17%) ClearCase
5 1 (0.17%) Eclipse
5 1 (0.17%) Toad
5 1 (0.17%) ClearQuest
5 1 (0.17%) Ant
5 1 (0.17%) JUnit
General
1 123 (21.28%) Finance
2 35 (6.06%) Banking
3 28 (4.84%) Telecoms
4 20 (3.46%) Retail
5 18 (3.11%) Advertising
6 17 (2.94%) Manufacturing
7 16 (2.77%) Law
7 16 (2.77%) Marketing
8 12 (2.08%) Games
9 11 (1.90%) Publishing
10 10 (1.73%) Back Office
11 9 (1.56%) Legal
11 9 (1.56%) Spanish Language
12 8 (1.38%) Investment Banking
13 7 (1.21%) Financial Institution
13 7 (1.21%) Billing
14 6 (1.04%) French Language
14 6 (1.04%) Front Office
15 5 (0.87%) German Language
16 2 (0.35%) Corporate Banking
Job Titles
1 104 (17.99%) Service Manager
2 68 (11.76%) Consultant
3 67 (11.59%) Analyst
4 49 (8.48%) Developer
4 49 (8.48%) Services Delivery Manager
4 49 (8.48%) Delivery Manager
5 34 (5.88%) Technical Consultant
6 31 (5.36%) Project Manager
7 28 (4.84%) Support Engineer
8 25 (4.33%) ServiceNow Developer
9 24 (4.15%) Service Desk Manager
10 22 (3.81%) Senior Consultant
11 21 (3.63%) Infrastructure Engineer
11 21 (3.63%) ServiceNow Consultant
12 20 (3.46%) Transition Manager
13 19 (3.29%) ITSM Consultant
13 19 (3.29%) Senior Developer
13 19 (3.29%) Senior Technical Consultant
14 18 (3.11%) Support Analyst
14 18 (3.11%) Technical Developer
Libraries, Frameworks & Software Standards
1 37 (6.40%) Web Services
2 31 (5.36%) .NET
3 28 (4.84%) HTML
3 28 (4.84%) XML
4 22 (3.81%) SOAP
5 19 (3.29%) CSS
5 19 (3.29%) Ajax
6 18 (3.11%) COM
7 10 (1.73%) ASP.NET
8 6 (1.04%) Application Packaging
8 6 (1.04%) OpenMP
8 6 (1.04%) REST
9 5 (0.87%) Doctrine
9 5 (0.87%) OAuth
9 5 (0.87%) HTML5
9 5 (0.87%) SAML
10 3 (0.52%) Middleware
10 3 (0.52%) RabbitMQ
10 3 (0.52%) Django
11 2 (0.35%) OpenID
Miscellaneous
1 99 (17.13%) Analytical Skills
2 61 (10.55%) Management Information System
3 47 (8.13%) CMDB
4 32 (5.54%) Computer Science
5 17 (2.94%) iPad
6 16 (2.77%) Blackberry
7 14 (2.42%) Client/Server
8 11 (1.90%) PMI
8 11 (1.90%) Performance Metrics
9 10 (1.73%) Life Science
9 10 (1.73%) iPhone
10 8 (1.38%) Fat Client
10 8 (1.38%) Video Conferencing
10 8 (1.38%) Statistics
10 8 (1.38%) Foreign Exchange (FX)
10 8 (1.38%) Thin Client
11 7 (1.21%) FMCG
12 6 (1.04%) Mathematics
12 6 (1.04%) Grid Computing
12 6 (1.04%) Clustering
Operating Systems
1 195 (33.74%) Windows
2 63 (10.90%) Linux
3 58 (10.03%) Windows Server 2008
4 53 (9.17%) Windows 7
5 45 (7.79%) Windows Server 2012
6 28 (4.84%) UNIX
7 22 (3.81%) Red Hat Enterprise Linux
8 21 (3.63%) Windows 8
9 17 (2.94%) Apple iOS
10 16 (2.77%) Windows Server 2003
11 11 (1.90%) Solaris
12 10 (1.73%) Android
13 8 (1.38%) NetWare
14 7 (1.21%) Debian
15 5 (0.87%) Mac OS
15 5 (0.87%) Mac OS X
16 4 (0.69%) Windows XP
16 4 (0.69%) Windows 2000 Server
16 4 (0.69%) CentOS
16 4 (0.69%) Windows Vista
Processes & Methodologies
1 466 (80.62%) ITIL
2 428 (74.05%) Service Management
3 136 (23.53%) Service Delivery
4 110 (19.03%) Project Management
5 107 (18.51%) PRINCE2
6 57 (9.86%) Change Management
7 53 (9.17%) Incident Management
8 52 (9.00%) Agile Software Development
9 45 (7.79%) Continuous Improvement
10 42 (7.27%) People Management
11 39 (6.75%) Information Security
12 37 (6.40%) Problem Management
13 35 (6.06%) Business Analysis
14 34 (5.88%) Configuration Management
15 32 (5.54%) Stakeholder Management
16 26 (4.50%) E-Commerce
16 26 (4.50%) Change Control
17 25 (4.33%) Release Management
18 24 (4.15%) Technical Architecture
18 24 (4.15%) Disaster Recovery
Programming Languages
1 76 (13.15%) SQL
2 52 (9.00%) C
3 32 (5.54%) JavaScript
4 21 (3.63%) C#
5 16 (2.77%) Java
6 12 (2.08%) Shell Script
7 11 (1.90%) Perl
8 7 (1.21%) PHP
8 7 (1.21%) C++
8 7 (1.21%) PowerShell
9 6 (1.04%) Fortran
10 4 (0.69%) VBScript
10 4 (0.69%) PL/SQL
11 3 (0.52%) Python
12 2 (0.35%) VBA
12 2 (0.35%) Ruby
13 1 (0.17%) VB
Qualifications
1 103 (17.82%) Degree
2 68 (11.76%) Security Cleared
3 52 (9.00%) SC Cleared
4 46 (7.96%) ITIL Certification
5 28 (4.84%) Microsoft Certification
6 23 (3.98%) MCSE
7 20 (3.46%) ITIL Foundation Certificate
8 19 (3.29%) Cisco Certification
9 18 (3.11%) CCNA
10 15 (2.60%) PMI Certification
11 12 (2.08%) ISEB
12 11 (1.90%) PRINCE2 Practitioner
13 10 (1.73%) PRINCE2 Certification
14 9 (1.56%) MCSA
15 8 (1.38%) CCNP
15 8 (1.38%) MCP
15 8 (1.38%) CISSP
15 8 (1.38%) VMware Certified Professional (VCP)
16 7 (1.21%) CCA
16 7 (1.21%) Citrix Certification
Quality Assurance & Compliance
1 84 (14.53%) SLA
2 32 (5.54%) QA
3 9 (1.56%) Sarbanes-Oxley
4 8 (1.38%) PCI DSS
5 7 (1.21%) ISO/IEC 27001
6 5 (0.87%) ISO 9001
7 4 (0.69%) COBIT
8 2 (0.35%) PMBOK
System Software
1 106 (18.34%) Active Directory
2 79 (13.67%) VMware Infrastructure
3 20 (3.46%) Microsoft App-V
4 16 (2.77%) VMware Workstation
5 15 (2.60%) vCloud
6 14 (2.42%) XenApp
7 12 (2.08%) Hyper-V
8 9 (1.56%) XenDesktop
8 9 (1.56%) vSphere
9 8 (1.38%) VMware ESXi
10 7 (1.21%) Samba
11 6 (1.04%) VMware ESX
11 6 (1.04%) Terminal Services
11 6 (1.04%) Xen
12 3 (0.52%) Varnish
13 2 (0.35%) Sendmail
13 2 (0.35%) Terminal Server
14 1 (0.17%) Snort
14 1 (0.17%) Veritas Cluster Server
Systems Management
1 64 (11.07%) SCCM
2 20 (3.46%) SCOM
3 17 (2.94%) HP UCMDB
4 13 (2.25%) SCOrch
5 11 (1.90%) Nagios
6 10 (1.73%) HP Quality Center
7 9 (1.56%) Opsview
8 7 (1.21%) Tivoli
9 4 (0.69%) Unicenter
9 4 (0.69%) WSUS
10 3 (0.52%) BMC Marimba
10 3 (0.52%) Tivoli Storage Manager
10 3 (0.52%) Systems Management Server (SMS)
10 3 (0.52%) WMI
10 3 (0.52%) BladeLogic
10 3 (0.52%) OpenView
10 3 (0.52%) Casper Suite
10 3 (0.52%) Opscode Chef
10 3 (0.52%) CA LISA
10 3 (0.52%) Dollar Universe
Vendors
1 177 (30.62%) Microsoft
2 106 (18.34%) Remedy
3 104 (17.99%) VMware
4 71 (12.28%) ServiceNow
5 62 (10.73%) BMC
6 61 (10.55%) HP
7 59 (10.21%) Citrix
8 58 (10.03%) Cisco
9 32 (5.54%) Red Hat
10 26 (4.50%) IBM
11 20 (3.46%) EMC
12 18 (3.11%) Oracle
13 13 (2.25%) CommVault
13 13 (2.25%) LANDesk
14 12 (2.08%) SAP
14 12 (2.08%) Dell
15 11 (1.90%) Juniper
16 10 (1.73%) CA
17 9 (1.56%) Websense
18 8 (1.38%) Kaspersky
City, London
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £55000 - £65000 Per Annum Benefits
Posted: 16 hours ago
London
TRG
Salary: 55000-65000 Per Annum Benefits
Posted: 17 hours ago
Hayes, Middlesex
Brightred Resourcing Limited
Salary: From £60,000 to £65,000 per annum plus bonus & bens
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £57000 per annum
Posted: 2 days ago
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: 2 days ago
London
The One Group
Salary: Market related
Posted: 2 days ago
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 2 days ago
London
LA International
Salary: £48500 - £57000 per annum + Benefits
Posted: 2 days ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 3 days ago
City, London
TEKsystems
Salary: £45000 - £55000 per day + Bens
Posted: 4 days ago
City, London
The Curve Group
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £58000 per annum
Posted: 4 days ago
London
Interquest - IQ Public Sector
Salary: £20 - £24 per annum + £18000 in cash or in holiday
Posted: 4 days ago
London, UK
ServiceNow
Salary: Competitive
Posted: 4 days ago
City, London
ISL
Salary: £50000.00 - £65000.00 per annum + Bonus + Benefits
Posted: 4 days ago
London
Interquest - IQ ESM
Salary: £45000 - £60000 per annum
Posted: 6 days ago
City, London
Networking People
Posted: 6 days ago
London
set2recruit
Salary: Up to £90,000 per annum + Car allowance, Bonus and benefits
Posted: 6 days ago