The first table below looks at the demand for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 350 414 479
Rank change year-on-year
+64 +65
Permanent jobs citing ITSM 366 206 195
As % of all permanent IT jobs located in London 0.73% 0.45% 0.35%
As % of the Processes & Methodologies category 0.89% 0.55% 0.44%
Number of salaries quoted 304 180 167
Average salary £50,000 £55,000 £45,000
Average salary % change year-on-year
-9.09% +22.22%
90% offered a salary of more than £30,500 £35,000 £32,400
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £49,500 £47,500 £45,000
% change year-on-year
+4.21% +5.55%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
41096 37728 44373
As % of all permanent IT jobs located in London 81.78% 81.53% 79.10%
Number of salaries quoted 33643 31482 38139
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,500 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
ITSM
England

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 16 April 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +38 90 £47,500 -5.00% 16
Hounslow -3 13 - -
Beckenham - 9 £33,500 -
Uxbridge +8 5 £57,500 +4.54% 1
Chiswick - 3 £45,000 -
Paddington - 1 - -
Ruislip - 1 £45,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 16 April 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 436 (74.40%) Service Management
2 426 (72.70%) ITIL
3 248 (42.32%) Finance
4 182 (31.06%) Windows
5 159 (27.13%) Service Delivery
6 158 (26.96%) SQL
7 143 (24.40%) Microsoft
8 122 (20.82%) Remedy
8 122 (20.82%) Remedy ITSM
9 111 (18.94%) ServiceNow
10 95 (16.21%) ITIL Certification
11 92 (15.70%) Project Management
12 91 (15.53%) Oracle
13 89 (15.19%) SLA
14 88 (15.02%) Change Management
15 82 (13.99%) MS Excel
16 77 (13.14%) SharePoint
17 74 (12.63%) SQL Server
18 68 (11.60%) VMware
19 67 (11.43%) Web Services
19 67 (11.43%) Active Directory
19 67 (11.43%) Banking
19 67 (11.43%) Release Management
20 66 (11.26%) JavaScript
20 66 (11.26%) MS Office
21 65 (11.09%) Problem Management
22 64 (10.92%) BMC
23 63 (10.75%) Degree
24 62 (10.58%) Configuration Management
25 58 (9.90%) PowerShell

ITSM
Top Related IT Skills in London by Category

For the 6 months to 16 April 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 77 (13.14%) SharePoint
2 38 (6.48%) IIS
3 34 (5.80%) MS Exchange
4 18 (3.07%) Oracle Workflow
5 14 (2.39%) CMS
5 14 (2.39%) Lightstreamer
6 13 (2.22%) Apache
7 12 (2.05%) Tomcat
8 11 (1.88%) BizTalk Server
9 10 (1.71%) SharePoint Server
10 7 (1.19%) Oracle HTTP Server
11 6 (1.02%) Lync
12 5 (0.85%) Exchange Server 2010
12 5 (0.85%) Blackberry Enterprise Server
13 4 (0.68%) Exchange Server 2007
13 4 (0.68%) nginx
13 4 (0.68%) SharePoint 2010
14 3 (0.51%) WebSphere Application Server
14 3 (0.51%) WebSphere
14 3 (0.51%) Exchange Server 2003
Applications
1 82 (13.99%) MS Excel
2 66 (11.26%) MS Office
3 20 (3.41%) MS PowerPoint
4 11 (1.88%) MS Project
5 7 (1.19%) Spreadsheet
6 5 (0.85%) MS Visio
7 1 (0.17%) ProjectWise
Business Applications
1 122 (20.82%) Remedy ITSM
2 17 (2.90%) Oracle General Ledger
2 17 (2.90%) Misys Opics
3 3 (0.51%) Agresso
3 3 (0.51%) Dynamics CRM
3 3 (0.51%) Dynamics AX
4 2 (0.34%) SAP BPC
5 1 (0.17%) Remedy AR System
5 1 (0.17%) assyst
Cloud Services
1 8 (1.37%) SaaS
2 7 (1.19%) Amazon EC2
2 7 (1.19%) Amazon AWS
3 3 (0.51%) PaaS
4 1 (0.17%) Office 365
4 1 (0.17%) Cloud Computing
Communications & Networking
1 45 (7.68%) Internet
2 41 (7.00%) Firewall
3 36 (6.14%) WAN
4 33 (5.63%) TCP/IP
5 25 (4.27%) DNS
5 25 (4.27%) LAN
6 22 (3.75%) SAN
7 20 (3.41%) Intranet
8 16 (2.73%) SSL
8 16 (2.73%) VPN
9 14 (2.39%) DHCP
10 12 (2.05%) Wi-Fi
11 10 (1.71%) HTTP
12 9 (1.54%) NAS
13 7 (1.19%) SMTP
14 5 (0.85%) LDAP
14 5 (0.85%) MPLS
14 5 (0.85%) BGP
14 5 (0.85%) DSL
14 5 (0.85%) BIG-IP
Database & Business Intelligence
1 74 (12.63%) SQL Server
2 23 (3.92%) RDBMS
2 23 (3.92%) Relational Database
3 22 (3.75%) Oracle Database
4 16 (2.73%) SQL Server Integration Services
5 13 (2.22%) MySQL
6 12 (2.05%) SQL Server 2005
6 12 (2.05%) Oracle Database 10g
7 11 (1.88%) SQL Server Reporting Services
8 10 (1.71%) Microsoft Analysis Services
8 10 (1.71%) SQL Server Analysis Services
9 5 (0.85%) Crystal Reports
10 4 (0.68%) Oracle Reports
10 4 (0.68%) Data Mining
10 4 (0.68%) PostgreSQL
11 3 (0.51%) dBASE
11 3 (0.51%) Oracle Database 11g
11 3 (0.51%) Oracle9i Database
12 2 (0.34%) BusinessObjects Web Intelligence
13 1 (0.17%) MS Access
Development Applications
1 31 (5.29%) Team Foundation Server
2 26 (4.44%) JIRA
3 14 (2.39%) Hudson
4 12 (2.05%) Subversion
5 7 (1.19%) Jenkins
6 5 (0.85%) Oracle Forms
General
1 248 (42.32%) Finance
2 67 (11.43%) Banking
3 30 (5.12%) Telecoms
4 25 (4.27%) Back Office
5 21 (3.58%) Law
6 19 (3.24%) Investment Banking
7 18 (3.07%) Financial Institution
8 13 (2.22%) Advertising
9 12 (2.05%) Legal
10 6 (1.02%) Marketing
11 5 (0.85%) Retail
12 3 (0.51%) General Ledger
12 3 (0.51%) Games
12 3 (0.51%) Spanish Language
13 2 (0.34%) Retail Banking
13 2 (0.34%) Publishing
14 1 (0.17%) Local Government
14 1 (0.17%) Manufacturing
14 1 (0.17%) Automotive
14 1 (0.17%) Front Office
Job Titles
1 114 (19.45%) Analyst
2 84 (14.33%) Consultant
3 81 (13.82%) Service Manager
4 45 (7.68%) Applications Support
5 40 (6.83%) Developer
5 40 (6.83%) ITSM Consultant
6 35 (5.97%) Services Delivery Manager
6 35 (5.97%) Delivery Manager
7 34 (5.80%) Support Analyst
8 24 (4.10%) Management Consultant
8 24 (4.10%) 3rd Line Support
8 24 (4.10%) Administrator
8 24 (4.10%) Applications Manager
9 23 (3.92%) Support Engineer
10 22 (3.75%) Service Management Consultant
11 21 (3.58%) Senior Consultant
12 20 (3.41%) Service Analyst
13 19 (3.24%) ServiceNow Developer
14 18 (3.07%) Technical Support
15 17 (2.90%) Lead Developer
Libraries, Frameworks & Software Standards
1 67 (11.43%) Web Services
2 48 (8.19%) HTML
3 43 (7.34%) .NET
4 42 (7.17%) XML
5 40 (6.83%) SOAP
6 38 (6.48%) CSS
7 22 (3.75%) JSON
8 19 (3.24%) HTML5
8 19 (3.24%) CSS3
9 14 (2.39%) Flash
9 14 (2.39%) Rendezvous
10 12 (2.05%) Software Packaging
11 7 (1.19%) Ajax
11 7 (1.19%) JDBC
11 7 (1.19%) COM
12 5 (0.85%) REST
13 3 (0.51%) jQuery
13 3 (0.51%) RESTful
13 3 (0.51%) OpenID
13 3 (0.51%) OAuth2
Miscellaneous
1 34 (5.80%) Management Information System
2 22 (3.75%) Smartphone
2 22 (3.75%) CMDB
3 18 (3.07%) Client/Server
4 17 (2.90%) Computer Science
5 16 (2.73%) STB
6 14 (2.39%) Foreign Exchange (FX)
7 12 (2.05%) Blackberry
7 12 (2.05%) Clustering
7 12 (2.05%) PKI
8 11 (1.88%) Replication
9 8 (1.37%) Social Media
10 6 (1.02%) Credit Risk
10 6 (1.02%) Fat Client
10 6 (1.02%) Thin Client
10 6 (1.02%) PMI
10 6 (1.02%) Enterprise Software
11 5 (0.85%) iPad
11 5 (0.85%) Statistics
12 4 (0.68%) Spread Betting
Operating Systems
1 182 (31.06%) Windows
2 46 (7.85%) UNIX
3 43 (7.34%) Windows 7
4 40 (6.83%) Linux
5 25 (4.27%) Windows Server 2008
6 21 (3.58%) Solaris
7 20 (3.41%) Windows 8
8 19 (3.24%) Apple iOS
8 19 (3.24%) Windows Server 2003
9 17 (2.90%) Android
10 16 (2.73%) Windows XP
11 15 (2.56%) Windows Server 2012
12 13 (2.22%) Mac OS
13 4 (0.68%) CentOS
13 4 (0.68%) Red Hat Enterprise Linux
14 3 (0.51%) Windows 2000
15 2 (0.34%) Mac OS X
Processes & Methodologies
1 436 (74.40%) Service Management
2 426 (72.70%) ITIL
3 159 (27.13%) Service Delivery
4 92 (15.70%) Project Management
5 88 (15.02%) Change Management
6 67 (11.43%) Release Management
7 65 (11.09%) Problem Management
8 62 (10.58%) Configuration Management
9 57 (9.73%) Incident Management
10 48 (8.19%) Agile Software Development
11 44 (7.51%) Workflow
12 42 (7.17%) PRINCE2
13 41 (7.00%) ITIL V3
14 40 (6.83%) Continuous Improvement
15 33 (5.63%) Information Security
16 31 (5.29%) Disaster Recovery
16 31 (5.29%) Performance Management
17 26 (4.44%) Resource Management
18 25 (4.27%) Project Planning
19 24 (4.10%) CRM
Programming Languages
1 158 (26.96%) SQL
2 66 (11.26%) JavaScript
3 58 (9.90%) PowerShell
4 31 (5.29%) C#
5 28 (4.78%) VBA
6 27 (4.61%) Perl
7 25 (4.27%) Java
8 16 (2.73%) PL/SQL
9 13 (2.22%) C
10 11 (1.88%) PHP
11 4 (0.68%) VB
12 3 (0.51%) C++
13 2 (0.34%) VBScript
14 1 (0.17%) Bash Shell
Qualifications
1 95 (16.21%) ITIL Certification
2 63 (10.75%) Degree
3 40 (6.83%) Microsoft Certification
4 29 (4.95%) MCSE
5 22 (3.75%) MCSA
6 21 (3.58%) Security Cleared
7 20 (3.41%) MCP
8 19 (3.24%) Cisco Certification
9 18 (3.07%) CCNA
10 14 (2.39%) VMware Certified Professional (VCP)
10 14 (2.39%) SC Cleared
11 13 (2.22%) CCNP
12 10 (1.71%) CISSP
12 10 (1.71%) A+ Certification
13 9 (1.54%) CCA
13 9 (1.54%) Citrix Certification
14 8 (1.37%) PMI Certification
15 6 (1.02%) GIAC
15 6 (1.02%) GCIH
15 6 (1.02%) CEH
Quality Assurance & Compliance
1 89 (15.19%) SLA
2 48 (8.19%) QA
3 21 (3.58%) COBIT
4 16 (2.73%) Sarbanes-Oxley
5 15 (2.56%) ISO/IEC 27001
6 7 (1.19%) ISO 9001
7 4 (0.68%) ISO/IEC 20000
7 4 (0.68%) PCI DSS
System Software
1 67 (11.43%) Active Directory
2 52 (8.87%) VMware Infrastructure
3 31 (5.29%) XenApp
4 21 (3.58%) XenDesktop
5 19 (3.24%) XenServer
6 15 (2.56%) Microsoft App-V
7 12 (2.05%) vSphere
8 10 (1.71%) Oracle RMAN
9 6 (1.02%) Hyper-V
10 5 (0.85%) vCloud
10 5 (0.85%) NLBS
11 4 (0.68%) Squid
11 4 (0.68%) Xen
12 2 (0.34%) Citrix Presentation Server
12 2 (0.34%) Snort
13 1 (0.17%) VMware ESX
13 1 (0.17%) KVM
13 1 (0.17%) VMware ESXi
Systems Management
1 32 (5.46%) SCCM
2 14 (2.39%) Puppet
2 14 (2.39%) Opscode Chef
3 10 (1.71%) Data Guard
4 8 (1.37%) WSUS
5 5 (0.85%) OpenView
5 5 (0.85%) BMC PATROL
6 4 (0.68%) HP Quality Center
7 3 (0.51%) Nagios
8 2 (0.34%) SCOM
9 1 (0.17%) SCVMM
9 1 (0.17%) McAfee ePO
9 1 (0.17%) SCOrch
9 1 (0.17%) Forefront Identity Manager
9 1 (0.17%) SCSM
9 1 (0.17%) NetBackup
9 1 (0.17%) WMI
9 1 (0.17%) Unicenter
9 1 (0.17%) Tivoli
9 1 (0.17%) ServiceCenter
Vendors
1 143 (24.40%) Microsoft
2 122 (20.82%) Remedy
3 111 (18.94%) ServiceNow
4 91 (15.53%) Oracle
5 68 (11.60%) VMware
6 64 (10.92%) BMC
7 44 (7.51%) Citrix
8 37 (6.31%) HP
9 30 (5.12%) Apple
10 29 (4.95%) Cisco
11 23 (3.92%) Sun
12 19 (3.24%) SolarWinds
13 17 (2.90%) Brady
13 17 (2.90%) Misys
14 15 (2.56%) Microgen
15 14 (2.39%) StreamBase
15 14 (2.39%) TIBCO
16 13 (2.22%) EMC
17 11 (1.88%) IBM
18 10 (1.71%) JBoss
Central London / West End
Cognizant
Posted: 17 hours ago
London
Aximis (West) Limited
Salary: Up to £65K + Bonus + Car + Excellent Benefits
Posted: Yesterday
London
McGregor Boyall
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
London
ANSON MCCADE
Salary: From £50,000 to £70,000 per annum + car allowance + bonus + flexible b
Posted: Yesterday
London
Lorien Resourcing
Salary: Car, bonus
Posted: Yesterday
London
Blue Personnel
Salary: From £60,000 to £70,000 per annum
Posted: Yesterday
City of London
Hays IT - Uk Posting account
Salary: £40000.00 - £60000.00 per annum
Posted: 2 days ago
London
Nicoll Curtin
Salary: £100000 - £150000 per annum + Significant bonus + benefits
Posted: 2 days ago
London
Hudson - London
Salary: £65000 - £75000 per annum + Car, Bonus, Bens
Posted: 2 days ago
London
Aimia
Salary: competitive
Posted: 2 days ago
Uxbridge, Middlesex
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 3 days ago
Chessington, Surrey
TRG
Salary: £40000 - £45000 Per Annum Benefits
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £42670.00 - £51590.00 per annum
Posted: 6 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £42670.00 - £51590.00 per annum
Posted: 6 days ago
Croydon
DP Connect
Salary: £300 per annum + location is Croydon/Bromley
Posted: 8 days ago
City of London
Hays IT - Uk Posting account
Salary: £45000.00 - £50000.00 per annum
Posted: 8 days ago
City of London
Hays IT - Uk Posting account
Salary: £45000.00 - £50000.00 per annum
Posted: 12 days ago
London
DP Connect
Salary: £60000 per annum + bonus,pension and flexible benefits
Posted: 13 days ago
London
Lloyds Banking Group
Posted: 13 days ago