The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 28 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 359 344 363
Rank change year-on-year
-15 +19
Permanent jobs citing ITSM 279 364 342
As % of all permanent IT jobs located in London 0.72% 0.83% 0.73%
As % of the Processes & Methodologies category 0.80% 0.94% 0.83%
Number of salaries quoted 235 298 280
Median salary £55,000 £53,500 £49,500
Median salary % change year-on-year
+2.80% +8.08%
90% offered a salary of more than £30,000 £30,000 £29,150
10% offered a salary of more than £75,000 £77,500 £75,000
UK excluding London median salary £42,765 £42,500 £40,857
% change year-on-year
+0.62% +4.02%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
34720 38836 40986
As % of all permanent IT jobs located in London 89.82% 88.26% 87.06%
Number of salaries quoted 30078 32731 33779
Median salary £60,000 £58,000 £55,000
Median salary % change year-on-year
+3.44% +5.45%
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 28 August 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 39 £67,500 +17.39% 9
Canary Wharf -9 5 £57,500 -20.68%
Teddington - 3 £62,500 - 1
Wimbledon - 3 - -
Harrow +6 2 - -
Beckenham - 2 £22,250 -
Hounslow +8 1 £53,000 -
Kingston Upon Thames +3 1 £40,457 +79.80%
Croydon - 1 £21,500 -
Hayes - 1 £95,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 28 August 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 514 (78.00%) ITIL
2 478 (72.53%) Service Management
3 216 (32.78%) Finance
4 145 (22.00%) Service Delivery
5 143 (21.70%) ServiceNow
6 127 (19.27%) Change Management
7 125 (18.97%) Microsoft
8 119 (18.06%) Project Management
9 106 (16.08%) Windows
10 100 (15.17%) Incident Management
11 96 (14.57%) ITIL V3
12 88 (13.35%) Degree
13 77 (11.68%) Linux
13 77 (11.68%) SQL Server
14 68 (10.32%) MS Office
15 67 (10.17%) JavaScript
15 67 (10.17%) Agile Software Development
16 64 (9.71%) PRINCE2
17 63 (9.56%) MS Excel
17 63 (9.56%) Oracle
17 63 (9.56%) Active Directory
17 63 (9.56%) Problem Management
18 62 (9.41%) SQL
19 60 (9.10%) Windows 7
20 58 (8.80%) Web Services
20 58 (8.80%) XML
20 58 (8.80%) Stakeholder Management
21 54 (8.19%) HTML
21 54 (8.19%) SLA
22 53 (8.04%) Banking

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (5.61%) SharePoint
2 26 (3.95%) WordPress
3 25 (3.79%) MS Exchange
4 18 (2.73%) SharePoint 2010
5 13 (1.97%) Confluence
6 9 (1.37%) CMS
7 7 (1.06%) Exchange Server 2007
7 7 (1.06%) Skype for Business
8 6 (0.91%) Apache
8 6 (0.91%) NetWeaver
9 5 (0.76%) Blackberry Enterprise Server
9 5 (0.76%) Tomcat
10 4 (0.61%) SugarCRM
11 3 (0.46%) Exchange Server 2010
11 3 (0.46%) SharePoint 2013
11 3 (0.46%) WebSphere
12 2 (0.30%) Exchange Server 2000
12 2 (0.30%) Exchange Server 2003
12 2 (0.30%) GlassFish
12 2 (0.30%) OpenStack
Applications
1 68 (10.32%) MS Office
2 63 (9.56%) MS Excel
3 13 (1.97%) MS PowerPoint
3 13 (1.97%) MS Visio
4 8 (1.21%) MS Project
Business Applications
1 41 (6.22%) Remedy ITSM
2 9 (1.37%) Dynamics CRM
3 7 (1.06%) Oracle Applications
4 5 (0.76%) Oracle BPM
4 5 (0.76%) SAP GRC
4 5 (0.76%) SAP R/3
5 4 (0.61%) Oracle EBS
6 3 (0.46%) MetaTrader
6 3 (0.46%) Oracle Financials
7 1 (0.15%) Dynamics AX
7 1 (0.15%) Dynamics NAV
7 1 (0.15%) Oracle EBS R12
7 1 (0.15%) SAP Business One
7 1 (0.15%) SAP HR
Cloud Services
1 36 (5.46%) SaaS
2 26 (3.95%) Office 365
3 11 (1.67%) PaaS
4 8 (1.21%) Amazon AWS
4 8 (1.21%) Cloud Computing
4 8 (1.21%) Microsoft Azure
5 7 (1.06%) IaaS
6 3 (0.46%) Bluemix
6 3 (0.46%) Google Drive
6 3 (0.46%) IBM Cloud
7 2 (0.30%) Google Apps
8 1 (0.15%) OpenShift
Communications & Networking
1 39 (5.92%) LAN
2 35 (5.31%) WAN
3 29 (4.40%) Intranet
4 20 (3.03%) SAN
5 18 (2.73%) Firewall
6 17 (2.58%) DNS
7 16 (2.43%) LDAP
8 14 (2.12%) DHCP
9 11 (1.67%) VPN
10 10 (1.52%) TCP/IP
11 8 (1.21%) Cisco ASA
11 8 (1.21%) FTP
12 7 (1.06%) Network Security
12 7 (1.06%) VoIP
13 6 (0.91%) Unified Communications
14 5 (0.76%) Structured Cabling
15 4 (0.61%) HTTP
15 4 (0.61%) SMS
16 3 (0.46%) Internet
16 3 (0.46%) SSL
Database & Business Intelligence
1 77 (11.68%) SQL Server
2 40 (6.07%) SQL Server Reporting Services
3 19 (2.88%) Data Warehouse
4 18 (2.73%) SQL Server Integration Services
5 14 (2.12%) Oracle Database
6 13 (1.97%) BusinessObjects
6 13 (1.97%) Oracle Database 12c
7 10 (1.52%) GIS
7 10 (1.52%) SQL Server 2008
7 10 (1.52%) SQL Server 2012
8 9 (1.37%) MySQL
8 9 (1.37%) Pentaho
9 8 (1.21%) PowerCenter
9 8 (1.21%) Relational Database
10 6 (0.91%) Informix
10 6 (0.91%) PostgreSQL
10 6 (0.91%) SAP HANA
11 4 (0.61%) Power BI
12 3 (0.46%) Hadoop
12 3 (0.46%) NoSQL
Development Applications
1 18 (2.73%) JIRA
2 7 (1.06%) Talend Open Studio
3 6 (0.91%) Jenkins
4 5 (0.76%) Ant
4 5 (0.76%) Team Foundation Server
5 4 (0.61%) Git (software)
5 4 (0.61%) InstallShield
5 4 (0.61%) MSI
5 4 (0.61%) WinDbg
6 2 (0.30%) Eclipse
6 2 (0.30%) Hudson
6 2 (0.30%) Maven
6 2 (0.30%) Mercurial
6 2 (0.30%) Sonatype Nexus
6 2 (0.30%) Subversion
6 2 (0.30%) TeamCity
7 1 (0.15%) Oracle Forms
General
1 216 (32.78%) Finance
2 53 (8.04%) Banking
3 28 (4.25%) Retail
4 22 (3.34%) Law
5 20 (3.03%) Telecoms
6 19 (2.88%) Legal
7 18 (2.73%) Marketing
8 11 (1.67%) Investment Banking
9 6 (0.91%) Manufacturing
10 5 (0.76%) Financial Institution
11 3 (0.46%) Advertising
11 3 (0.46%) Back Office
11 3 (0.46%) Billing
11 3 (0.46%) Korean Language
12 2 (0.30%) Aerospace
12 2 (0.30%) Front Office
12 2 (0.30%) Games
12 2 (0.30%) Retail Banking
13 1 (0.15%) Automotive
13 1 (0.15%) German Language
Job Titles
1 110 (16.69%) Consultant
1 110 (16.69%) Service Manager
2 108 (16.39%) Analyst
3 71 (10.77%) IT Manager
4 53 (8.04%) IT Services Manager
4 53 (8.04%) ServiceNow Consultant
5 47 (7.13%) Support Analyst
6 45 (6.83%) Delivery Manager
7 44 (6.68%) Service Analyst
8 40 (6.07%) Services Delivery Manager
9 37 (5.61%) Architect
10 36 (5.46%) Applications Manager
10 36 (5.46%) Developer
10 36 (5.46%) ITIL Manager
11 31 (4.70%) ITIL Service Manager
12 29 (4.40%) Applications Support
12 29 (4.40%) ITSM Consultant
12 29 (4.40%) ServiceNow Developer
13 25 (3.79%) Administrator
14 24 (3.64%) Support Engineer
Libraries, Frameworks & Software Standards
1 58 (8.80%) Web Services
1 58 (8.80%) XML
2 54 (8.19%) HTML
3 52 (7.89%) CSS
4 13 (1.97%) .NET
5 11 (1.67%) FIX Protocol
6 10 (1.52%) Ruby on Rails
7 9 (1.37%) AngularJS
7 9 (1.37%) JMS
7 9 (1.37%) SAP Basis
8 8 (1.21%) Ajax
8 8 (1.21%) Middleware
9 7 (1.06%) XSD
10 6 (0.91%) Flash
10 6 (0.91%) Twitter Bootstrap
11 5 (0.76%) ASP.NET
11 5 (0.76%) LAMP
11 5 (0.76%) SOAP
12 4 (0.61%) X-Windows
13 3 (0.46%) SailPoint
Miscellaneous
1 48 (7.28%) Analytical Skills
2 46 (6.98%) Management Information System
3 35 (5.31%) Data Centre
4 32 (4.86%) CMDB
5 20 (3.03%) Computer Science
6 18 (2.73%) Fat Client
6 18 (2.73%) Thin Client
7 13 (1.97%) Blackberry
8 12 (1.82%) Data Integration
8 12 (1.82%) PMI
8 12 (1.82%) Replication
9 10 (1.52%) Virtual Team
10 8 (1.21%) Reinsurance
11 7 (1.06%) Private Cloud
11 7 (1.06%) Wiki
12 6 (0.91%) Driving Licence
12 6 (0.91%) Fintech
12 6 (0.91%) iPad
12 6 (0.91%) Mobile Computing
12 6 (0.91%) Statistics
Operating Systems
1 106 (16.08%) Windows
2 77 (11.68%) Linux
3 60 (9.10%) Windows 7
4 46 (6.98%) Unix
5 43 (6.53%) Windows Server
6 23 (3.49%) Windows Server 2008
7 21 (3.19%) Windows Server 2003
8 20 (3.03%) Windows Server 2012
9 17 (2.58%) Solaris
10 16 (2.43%) AIX
11 15 (2.28%) Red Hat Enterprise Linux
11 15 (2.28%) SUSE
12 12 (1.82%) Mac OS X
12 12 (1.82%) SUSE Linux Enterprise Server
13 11 (1.67%) Oracle Linux
14 8 (1.21%) Android
15 7 (1.06%) Apple iOS
16 6 (0.91%) Windows XP
17 4 (0.61%) Windows 10
18 3 (0.46%) CentOS
Processes & Methodologies
1 514 (78.00%) ITIL
2 478 (72.53%) Service Management
3 145 (22.00%) Service Delivery
4 127 (19.27%) Change Management
5 119 (18.06%) Project Management
6 100 (15.17%) Incident Management
7 96 (14.57%) ITIL V3
8 67 (10.17%) Agile Software Development
9 64 (9.71%) PRINCE2
10 63 (9.56%) Problem Management
11 58 (8.80%) Stakeholder Management
12 48 (7.28%) Asset Management
13 46 (6.98%) Workflow
14 39 (5.92%) Business Analysis
15 38 (5.77%) Process Improvement
16 36 (5.46%) CRM
17 33 (5.01%) Disaster Recovery
17 33 (5.01%) Migration
18 31 (4.70%) Mentoring
18 31 (4.70%) Release Management
Programming Languages
1 67 (10.17%) JavaScript
2 62 (9.41%) SQL
3 29 (4.40%) Java
4 20 (3.03%) PowerShell
5 16 (2.43%) Perl
5 16 (2.43%) PL/SQL
6 15 (2.28%) Shell Script
7 14 (2.12%) Ruby
8 13 (1.97%) C#
9 10 (1.52%) C
10 9 (1.37%) Bash Shell
11 8 (1.21%) T-SQL
12 7 (1.06%) XPath
13 4 (0.61%) Python
13 4 (0.61%) VBScript
14 3 (0.46%) PHP
15 2 (0.30%) AWK
15 2 (0.30%) Objective-C
15 2 (0.30%) sed
16 1 (0.15%) Scala
Qualifications
1 88 (13.35%) Degree
2 31 (4.70%) ITIL Certification
3 21 (3.19%) Microsoft Certification
4 20 (3.03%) Security Cleared
5 19 (2.88%) ITIL Foundation Certificate
6 18 (2.73%) SC Cleared
7 16 (2.43%) MCSE
8 14 (2.12%) CISSP
9 12 (1.82%) MCSA
9 12 (1.82%) PMI Certification
10 11 (1.67%) CEH
11 9 (1.37%) MCP
11 9 (1.37%) PRINCE2 Certification
12 8 (1.21%) MCITP
12 8 (1.21%) PRINCE2 Practitioner
13 7 (1.06%) MCTS
14 6 (0.91%) ISEB
15 5 (0.76%) VMware Certified Professional (VCP)
16 4 (0.61%) CCNA
16 4 (0.61%) Cisco Certification
Quality Assurance & Compliance
1 54 (8.19%) SLA
2 28 (4.25%) COBIT
3 16 (2.43%) ISO/IEC 27001
4 12 (1.82%) QA
5 7 (1.06%) Data Quality
6 5 (0.76%) ISO22301
6 5 (0.76%) WCAG
7 4 (0.61%) Government Security Classifications
7 4 (0.61%) PCI DSS
7 4 (0.61%) PMBOK
7 4 (0.61%) Sarbanes-Oxley
7 4 (0.61%) Solvency II
8 3 (0.46%) ISO 9001
8 3 (0.46%) SAS 70
9 1 (0.15%) P3O
System Software
1 63 (9.56%) Active Directory
2 36 (5.46%) VMware Infrastructure
3 18 (2.73%) vSphere
4 11 (1.67%) Virtual Machines
4 11 (1.67%) XenDesktop
5 10 (1.52%) Microsoft App-V
6 9 (1.37%) XenApp
7 8 (1.21%) XenServer
8 6 (0.91%) Virtual Desktop
9 5 (0.76%) VMware ESX
10 4 (0.61%) Terminal Server
11 3 (0.46%) Docker
11 3 (0.46%) Firmware
11 3 (0.46%) Hyper-V
11 3 (0.46%) NFS
11 3 (0.46%) Terminal Services
11 3 (0.46%) vCloud
11 3 (0.46%) Veritas Cluster Server
11 3 (0.46%) VMware ESXi
12 2 (0.30%) Virtual Servers
Systems Management
1 21 (3.19%) SCCM
2 18 (2.73%) Control-M
3 16 (2.43%) Nagios
4 11 (1.67%) Tivoli Storage Manager
5 10 (1.52%) ZABBIX
6 9 (1.37%) SCOM
7 8 (1.21%) Opsview
8 7 (1.06%) vRealize
8 7 (1.06%) WSUS
9 6 (0.91%) Casper Suite
9 6 (0.91%) NetBackup
10 5 (0.76%) HP Data Protector
10 5 (0.76%) OpenView Configuration Management
10 5 (0.76%) Puppet
11 4 (0.61%) Backup Exec
11 4 (0.61%) Perfmon
12 3 (0.46%) CA Spectrum
12 3 (0.46%) Norton AntiVirus
12 3 (0.46%) SafeCom
13 2 (0.30%) Tivoli
Vendors
1 143 (21.70%) ServiceNow
2 125 (18.97%) Microsoft
3 63 (9.56%) Oracle
4 51 (7.74%) VMware
5 43 (6.53%) Citrix
6 41 (6.22%) Remedy
7 40 (6.07%) Cisco
8 39 (5.92%) HP
9 31 (4.70%) IBM
10 28 (4.25%) BMC
11 23 (3.49%) Red Hat
12 18 (2.73%) SAP
13 16 (2.43%) CheckPoint
13 16 (2.43%) Dell
14 15 (2.28%) Informatica
15 14 (2.12%) SolarWinds
16 13 (1.97%) EXASOL
16 13 (1.97%) Tableau
17 11 (1.67%) Symantec
18 8 (1.21%) EMC
Central London / West End
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 2 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 3 days ago
Central London / West End
Office Local Ltd
Salary: From £55,000 to £65,000 per annum depending on experience
Posted: 3 days ago
Central London / West End
Peopleworks
Salary: From £30,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 2 days ago
London
Venturi
Salary: £60000 - £70000 per annum
Posted: 2 days ago
City, London
RBW Consulting
Salary: From £100,000 to £120,000 per annum + BONUS + BENEFITS
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 5 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 6 days ago
City of London
Interquest - IQ Tech
Salary: £50000 - £80000 per annum
Posted: 5 days ago
South West London
Araya Partners Ltd
Salary: From £40,000 to £50,000 per annum Salary is approx 40-50k base + bonus
Posted: 6 days ago
City, London
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 2 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 5 days ago
London
Leidos
Posted: 4 days ago
City of London
Bluetown Online LTD
Salary: £40000 - £48000 per annum
Posted: 11 days ago
London
Cognizant
Posted: 13 days ago
Central London / West End
Office Local Ltd
Salary: From £60,000 to £70,000 per annum +Bonus +Beneifts
Posted: 3 days ago
Teddington, Middlesex
ReThink Recruitment
Salary: £45000.00 - £65000.00 per annum
Posted: 5 days ago
City of London
aap3
Salary: £350 - £400 per day
Posted: 10 days ago
East London
TDA Group
Salary: £30000 - £35000 per annum + bonus & benefits
Posted: 13 days ago