The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 22 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / London
Rank 293 363 378
Rank change year-on-year
+70 +15
Permanent jobs citing ITSM 333 309 287
As % of all permanent IT jobs located in London 1.01% 0.76% 0.70%
As % of the Processes & Methodologies category 1.13% 0.86% 0.81%
Number of salaries quoted 276 242 243
Median salary £50,000 £50,000 £52,500
Median salary % change year-on-year
- -4.76%
90% offered a salary of more than £31,000 £34,100 £30,550
10% offered a salary of more than £76,500 £77,500 £72,500
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
29417 35977 35510
As % of all permanent IT jobs located in London 89.06% 88.50% 86.36%
Number of salaries quoted 24827 30738 29937
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £39,000 £40,000 £37,500
10% offered a salary of more than £85,000 £80,000 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 22 January 2017.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +44 35 £45,000 -5.26% 8
Wimbledon - 11 £50,000 -
Croydon +14 9 £41,500 -7.77%
Bromley -4 9 - -
Hammersmith -1 2 £80,000 - 1
Canary Wharf -18 2 £95,000 +35.71%
Surbiton - 2 - -
Docklands, London -2 1 £25,000 -
Wembley - 1 £60,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 22 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 460 (73.84%) Service Management
2 450 (72.23%) ITIL
3 167 (26.81%) ServiceNow
4 142 (22.79%) Finance
5 121 (19.42%) Windows
6 117 (18.78%) Microsoft
7 114 (18.30%) Agile Software Development
8 104 (16.69%) Service Delivery
9 97 (15.57%) Project Management
10 90 (14.45%) Degree
11 87 (13.96%) Workflow
12 86 (13.80%) Active Directory
13 80 (12.84%) SLA
13 80 (12.84%) MS Excel
14 78 (12.52%) Stakeholder Management
14 78 (12.52%) Incident Management
15 77 (12.36%) Data Centre
16 73 (11.72%) JavaScript
16 73 (11.72%) Problem Management
17 66 (10.59%) Change Management
17 66 (10.59%) ITIL V3
17 66 (10.59%) Continuous Improvement
18 65 (10.43%) HTML
19 64 (10.27%) XML
19 64 (10.27%) MS Office
20 63 (10.11%) CSS
21 61 (9.79%) Scrum
21 61 (9.79%) Asset Management
21 61 (9.79%) Analytical Skills
22 58 (9.31%) LAN

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (6.90%) SharePoint
2 29 (4.65%) CMS
3 20 (3.21%) Skype for Business
4 18 (2.89%) MS Exchange
5 10 (1.61%) SharePoint 2010
5 10 (1.61%) Tomcat
6 9 (1.44%) Confluence
7 7 (1.12%) Apache
7 7 (1.12%) Exchange Server 2007
7 7 (1.12%) SharePoint 2013
8 4 (0.64%) Exchange Server 2000
8 4 (0.64%) Exchange Server 2003
8 4 (0.64%) Exchange Server 2010
9 3 (0.48%) Blackberry Enterprise Server
10 2 (0.32%) Apache Spark
10 2 (0.32%) Exchange Server 2013
10 2 (0.32%) IIS
10 2 (0.32%) JBoss
10 2 (0.32%) WebLogic
11 1 (0.16%) SAP Portal
Applications
1 80 (12.84%) MS Excel
2 64 (10.27%) MS Office
3 11 (1.77%) MS PowerPoint
4 8 (1.28%) Adobe Creative Suite
4 8 (1.28%) Final Cut Pro
5 4 (0.64%) MS Visio
5 4 (0.64%) Spreadsheet
6 1 (0.16%) Acrobat
6 1 (0.16%) MS Project
Business Applications
1 36 (5.78%) Remedy ITSM
2 7 (1.12%) Oracle EBS
2 7 (1.12%) Oracle Financials
3 3 (0.48%) assyst
4 2 (0.32%) HFM
4 2 (0.32%) Hyperion Enterprise
4 2 (0.32%) Hyperion Planning
4 2 (0.32%) Salesforce.com CRM
5 1 (0.16%) Dynamics CRM
5 1 (0.16%) SAP Business One
5 1 (0.16%) SAP ERP
5 1 (0.16%) SAP HR
Cloud Services
1 29 (4.65%) Office 365
2 17 (2.73%) Cloud Computing
2 17 (2.73%) Slack
3 16 (2.57%) Microsoft Azure
3 16 (2.57%) SaaS
4 12 (1.93%) Amazon AWS
5 9 (1.44%) PaaS
6 5 (0.80%) Yammer
7 4 (0.64%) IaaS
8 3 (0.48%) Google Drive
9 2 (0.32%) Bluemix
9 2 (0.32%) Data Lake Analytics
9 2 (0.32%) IBM Cloud
Communications & Networking
1 58 (9.31%) LAN
2 53 (8.51%) WAN
3 46 (7.38%) DNS
3 46 (7.38%) VPN
4 45 (7.22%) Firewall
5 41 (6.58%) TCP/IP
6 33 (5.30%) BGP
6 33 (5.30%) Wireless
7 30 (4.82%) HSRP
7 30 (4.82%) Internet
7 30 (4.82%) Network Security
7 30 (4.82%) OSPF
7 30 (4.82%) RIP
7 30 (4.82%) VRRP
8 28 (4.49%) Converged Networks
8 28 (4.49%) Structured Cabling
9 15 (2.41%) Reverse Proxy
10 13 (2.09%) DHCP
11 12 (1.93%) VoIP
12 9 (1.44%) LDAP
Database & Business Intelligence
1 32 (5.14%) SQL Server
2 28 (4.49%) Data Warehouse
3 24 (3.85%) SQL Server Reporting Services
4 23 (3.69%) SQL Server Integration Services
5 15 (2.41%) QlikView
6 13 (2.09%) Big Data
7 11 (1.77%) Power BI
8 9 (1.44%) BusinessObjects
8 9 (1.44%) Oracle Database
8 9 (1.44%) Oracle Database 12c
8 9 (1.44%) Relational Database
9 8 (1.28%) Spotfire
9 8 (1.28%) SQL Server 2016
9 8 (1.28%) SQL Server Analysis Services
10 7 (1.12%) SQL Server 2008
11 6 (0.96%) Hadoop
11 6 (0.96%) HDInsight
11 6 (0.96%) NoSQL
12 5 (0.80%) Business Intelligence Development Studio
12 5 (0.80%) Pentaho
Development Applications
1 12 (1.93%) JIRA
2 10 (1.61%) Team Foundation Server
3 5 (0.80%) Talend Open Studio
4 4 (0.64%) Visual Studio
5 2 (0.32%) Git (software)
5 2 (0.32%) Jenkins
5 2 (0.32%) Subversion
6 1 (0.16%) Oracle Forms
General
1 142 (22.79%) Finance
2 31 (4.98%) Banking
3 23 (3.69%) Law
3 23 (3.69%) Telecoms
4 17 (2.73%) Marketing
5 9 (1.44%) Billing
5 9 (1.44%) Investment Banking
5 9 (1.44%) Legal
6 7 (1.12%) Retail
7 5 (0.80%) German Language
7 5 (0.80%) Publishing
8 4 (0.64%) Financial Institution
8 4 (0.64%) French Language
9 3 (0.48%) Arabic Language
9 3 (0.48%) Pharmaceutical
10 2 (0.32%) Advertising
10 2 (0.32%) Back Office
10 2 (0.32%) Front Office
11 1 (0.16%) Aerospace
11 1 (0.16%) Manufacturing
Job Titles
1 104 (16.69%) Analyst
2 94 (15.09%) Service Manager
3 75 (12.04%) Consultant
4 61 (9.79%) Developer
5 55 (8.83%) IT Manager
5 55 (8.83%) Service Analyst
6 40 (6.42%) Support Analyst
7 38 (6.10%) ServiceNow Developer
8 34 (5.46%) IT Services Manager
9 33 (5.30%) Management Consultant
10 30 (4.82%) Administrator
11 29 (4.65%) Service Management Consultant
12 27 (4.33%) Network Engineer
13 26 (4.17%) Architect
13 26 (4.17%) Service Desk Analyst
14 22 (3.53%) ITIL Manager
14 22 (3.53%) Junior
14 22 (3.53%) Junior Consultant
15 21 (3.37%) IT Support
16 17 (2.73%) IT Analyst
Libraries, Frameworks & Software Standards
1 65 (10.43%) HTML
2 64 (10.27%) XML
3 63 (10.11%) CSS
4 52 (8.35%) Web Services
5 32 (5.14%) Ajax
6 26 (4.17%) SOAP
7 23 (3.69%) Software Packaging
8 21 (3.37%) REST
9 15 (2.41%) .NET
10 11 (1.77%) XHTML
11 5 (0.80%) AngularJS
11 5 (0.80%) JMS
11 5 (0.80%) XSD
12 4 (0.64%) ASP.NET
12 4 (0.64%) Middleware
13 3 (0.48%) Akka
13 3 (0.48%) JSON
13 3 (0.48%) LAMP
13 3 (0.48%) SAP Basis
13 3 (0.48%) X-Windows
Miscellaneous
1 77 (12.36%) Data Centre
2 61 (9.79%) Analytical Skills
3 47 (7.54%) Management Information System
4 30 (4.82%) BYOD
5 27 (4.33%) CMDB
6 15 (2.41%) User Experience
7 14 (2.25%) Statistics
8 13 (2.09%) Computer Science
9 9 (1.44%) e-Learning
10 8 (1.28%) Virtual Team
11 7 (1.12%) Blackberry
11 7 (1.12%) Data Integration
11 7 (1.12%) Data Structures
11 7 (1.12%) Hybrid Cloud
12 6 (0.96%) Video Conferencing
13 5 (0.80%) Algorithms
13 5 (0.80%) Fat Client
13 5 (0.80%) Mainframe
13 5 (0.80%) Mobile Computing
13 5 (0.80%) Visualisation
Operating Systems
1 121 (19.42%) Windows
2 49 (7.87%) Linux
3 33 (5.30%) Unix
4 31 (4.98%) Windows Server
5 30 (4.82%) Windows Server 2008
6 27 (4.33%) Windows 7
7 24 (3.85%) Windows Server 2012
8 22 (3.53%) Windows Server 2003
9 15 (2.41%) Mac OS X
10 13 (2.09%) Apple iOS
11 10 (1.61%) Mac OS
12 7 (1.12%) Windows 10
13 6 (0.96%) Solaris
14 4 (0.64%) Red Hat Enterprise Linux
14 4 (0.64%) Windows 2000 Server
14 4 (0.64%) Windows Mobile
15 3 (0.48%) Android
15 3 (0.48%) Windows XP
16 1 (0.16%) CentOS
16 1 (0.16%) Windows 8
Processes & Methodologies
1 460 (73.84%) Service Management
2 450 (72.23%) ITIL
3 114 (18.30%) Agile Software Development
4 104 (16.69%) Service Delivery
5 97 (15.57%) Project Management
6 87 (13.96%) Workflow
7 78 (12.52%) Incident Management
7 78 (12.52%) Stakeholder Management
8 73 (11.72%) Problem Management
9 66 (10.59%) Change Management
9 66 (10.59%) Continuous Improvement
9 66 (10.59%) ITIL V3
10 61 (9.79%) Asset Management
10 61 (9.79%) Scrum
11 54 (8.67%) Disaster Recovery
11 54 (8.67%) Migration
12 51 (8.19%) PRINCE2
13 46 (7.38%) DevOps
14 42 (6.74%) Business Continuity
15 35 (5.62%) Process Improvement
Programming Languages
1 73 (11.72%) JavaScript
2 34 (5.46%) SQL
3 20 (3.21%) C
4 19 (3.05%) C#
5 14 (2.25%) Java
6 10 (1.61%) T-SQL
7 9 (1.44%) PHP
7 9 (1.44%) PL/SQL
7 9 (1.44%) Python
7 9 (1.44%) Shell Script
8 8 (1.28%) PowerShell
9 7 (1.12%) Ruby
10 5 (0.80%) Scala
10 5 (0.80%) XPath
11 4 (0.64%) C++
12 3 (0.48%) Perl
13 1 (0.16%) ABAP
13 1 (0.16%) Bash Shell
13 1 (0.16%) VBScript
Qualifications
1 90 (14.45%) Degree
2 45 (7.22%) ITIL Certification
3 41 (6.58%) Cisco Certification
4 36 (5.78%) PRINCE2 Certification
5 25 (4.01%) Security Cleared
6 23 (3.69%) SC Cleared
7 21 (3.37%) CCNA
7 21 (3.37%) CCNP
7 21 (3.37%) ITIL Foundation Certificate
8 19 (3.05%) Microsoft Certification
9 13 (2.09%) MCSE
9 13 (2.09%) VMware Certified Professional (VCP)
10 12 (1.93%) MCP
11 7 (1.12%) A+ Certification
12 6 (0.96%) MCSA
13 5 (0.80%) PMP
14 4 (0.64%) CCSA
14 4 (0.64%) DV Cleared
14 4 (0.64%) JNCIA
14 4 (0.64%) RHCT
Quality Assurance & Compliance
1 80 (12.84%) SLA
2 19 (3.05%) QA
3 9 (1.44%) COBIT
4 7 (1.12%) WCAG
5 6 (0.96%) Data Quality
5 6 (0.96%) ISO 9001
6 5 (0.80%) ISO/IEC 27001
7 4 (0.64%) Sarbanes-Oxley
8 3 (0.48%) Solvency II
9 2 (0.32%) ISO/IEC 12207
9 2 (0.32%) ISO/IEC 20000
9 2 (0.32%) ISO22301
9 2 (0.32%) PCI DSS
9 2 (0.32%) PMBOK
10 1 (0.16%) RMADS
System Software
1 86 (13.80%) Active Directory
2 26 (4.17%) VMware Infrastructure
3 12 (1.93%) XenApp
4 7 (1.12%) XenDesktop
5 6 (0.96%) Microsoft App-V
6 5 (0.80%) Virtual Desktop
6 5 (0.80%) vSphere
7 4 (0.64%) VMware ESX
7 4 (0.64%) XenServer
8 3 (0.48%) Docker
8 3 (0.48%) Terminal Server
9 1 (0.16%) Virtual Servers
Systems Management
1 12 (1.93%) Control-M
1 12 (1.93%) SCCM
2 9 (1.44%) SCOM
3 6 (0.96%) Casper Suite
3 6 (0.96%) Nagios
4 5 (0.80%) Puppet
5 4 (0.64%) WSUS
6 3 (0.48%) Backup Exec
6 3 (0.48%) BladeLogic
6 3 (0.48%) BMC Performance Manager
6 3 (0.48%) CA Spectrum
6 3 (0.48%) NetBackup
6 3 (0.48%) Norton AntiVirus
6 3 (0.48%) Opscode Chef
6 3 (0.48%) Opsview
6 3 (0.48%) SafeCom
6 3 (0.48%) Tivoli
6 3 (0.48%) ZABBIX
7 2 (0.32%) Failover Clustering
7 2 (0.32%) vRealize
Vendors
1 167 (26.81%) ServiceNow
2 117 (18.78%) Microsoft
3 57 (9.15%) Cisco
4 38 (6.10%) Juniper
4 38 (6.10%) Remedy
5 36 (5.78%) VMware
6 32 (5.14%) Palo Alto
7 27 (4.33%) Citrix
8 26 (4.17%) Oracle
9 21 (3.37%) Apple
10 19 (3.05%) HP
10 19 (3.05%) SAP
11 17 (2.73%) Tableau
12 15 (2.41%) Alcatel-Lucent
12 15 (2.41%) Extreme Networks
12 15 (2.41%) PagerDuty
12 15 (2.41%) Salesforce.com
13 13 (2.09%) Aruba
13 13 (2.09%) IBM
14 11 (1.77%) CheckPoint
London
Global Technology Solutions Ltd
Salary: £55000 - £65000 per annum + £2408 London allowance+Benefits
Posted: Yesterday
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 2 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 2 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 2 days ago
London
Sony Computer Entertainment Europe
Salary: Competitive + Benefits
Posted: 3 days ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
South West London
Pro-Quest Resourcing Ltd
Salary: £40000 - £75000 Per Annum
Posted: 3 days ago
North London
Pro-Quest Resourcing Ltd
Salary: £50000 - £90000 Per Annum £50,000 - £90,000 + Benefits + Flexitime + P
Posted: 4 days ago
City, London
I3
Salary: £70000 - £75000 per annum + bonus + benefits
Posted: 4 days ago
City, London
Harris Global
Salary: From £48,000 to £52,000 per annum + bonus and benefits
Posted: 3 days ago
London
Ping IT Recruitment ltd
Salary: Excellent Director level Salary, Bonus and Benefits
Posted: 4 days ago
London
EXCELerate
Salary: From £60,000 to £80,000 per annum Plus Bonus and Corporate Benefits
Posted: 4 days ago
Hammersmith and Fulham
Energon Global
Salary: £40000.00 - £45000 per annum + Amazing Package
Posted: 5 days ago
West London
Energon People
Salary: £40000.00 - £45000 per annum + Amazing Package
Posted: 5 days ago
London
Computer People
Salary: £40000.00 - £45000.00 per annum + Benefits
Posted: 6 days ago
South West London
Pro-Quest Resourcing Ltd
Salary: £50000 - £80000 Per Annum 50-80K
Posted: 3 days ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 5 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 6 days ago
London
Leidos
Posted: 10 days ago
City, London
ANSON MCCADE
Salary: £60,000 - £75,000
Posted: 2 days ago
East London
Complete Tech Limited
Salary: From £60,000 to £70,000 per annum
Posted: 3 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £28k - 35k per year
Posted: 5 days ago
London
Apollo Solutions
Salary: £55000 - £95000 per annum
Posted: 6 days ago
City of London
Spectrum IT
Salary: £50000 - £75000 per annum + 15% bonus, pension, healthcare
Posted: 13 days ago
London
IQ Telecom
Salary: £45000 - £55000 per annum + company car
Posted: 16 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 9 days ago
Central London / West End
H&R Talent
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
West London
ITSM Team
Salary: £50k to £70k + bonus + benefits
Posted: 4 days ago
London
Client Server
Salary: £50k to £70k + bonus + benefits
Posted: 4 days ago