The first table below looks at the demand for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 342 421 462
Rank change year-on-year
+79 +41
Permanent jobs citing ITSM 379 202 187
As % of all permanent IT jobs located in London 0.76% 0.44% 0.34%
As % of the Processes & Methodologies category 0.93% 0.54% 0.42%
Number of salaries quoted 315 175 158
Average salary £50,000 £55,000 £46,250
Average salary % change year-on-year
-9.09% +18.91%
90% offered a salary of more than £30,700 £35,000 £28,950
10% offered a salary of more than £76,000 £75,000 £77,500
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
40950 37355 44091
As % of all permanent IT jobs located in London 81.89% 81.48% 79.06%
Number of salaries quoted 33567 31154 37883
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,500 £36,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
ITSM
England

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 23 April 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +41 95 £47,500 - 11
Hounslow -6 13 - -
Beckenham - 9 £33,500 -
Uxbridge +9 6 £53,750 -2.27%
Chiswick - 3 £45,000 -
Canary Wharf 0 1 - -
Chessington -4 1 £42,500 -24.77%
Ruislip - 1 £45,000 -
Paddington - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 23 April 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 449 (74.71%) Service Management
2 436 (72.55%) ITIL
3 253 (42.10%) Finance
4 185 (30.78%) Windows
5 163 (27.12%) Service Delivery
6 162 (26.96%) SQL
7 144 (23.96%) Microsoft
8 125 (20.80%) Remedy
8 125 (20.80%) Remedy ITSM
9 113 (18.80%) ServiceNow
10 96 (15.97%) Project Management
11 95 (15.81%) ITIL Certification
12 92 (15.31%) Oracle
13 91 (15.14%) SLA
14 86 (14.31%) Change Management
15 81 (13.48%) MS Excel
16 76 (12.65%) SharePoint
16 76 (12.65%) SQL Server
17 72 (11.98%) VMware
18 71 (11.81%) Banking
19 69 (11.48%) Release Management
20 67 (11.15%) MS Office
21 66 (10.98%) BMC
21 66 (10.98%) Active Directory
22 65 (10.82%) Web Services
22 65 (10.82%) Degree
23 64 (10.65%) JavaScript
24 63 (10.48%) Problem Management
25 62 (10.32%) Configuration Management
26 57 (9.48%) PowerShell

ITSM
Top Related IT Skills in London by Category

For the 6 months to 23 April 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 76 (12.65%) SharePoint
2 38 (6.32%) IIS
3 34 (5.66%) MS Exchange
4 18 (3.00%) Oracle Workflow
5 14 (2.33%) CMS
5 14 (2.33%) Lightstreamer
6 13 (2.16%) Apache
7 11 (1.83%) Tomcat
7 11 (1.83%) BizTalk Server
7 11 (1.83%) SharePoint Server
8 7 (1.16%) Oracle HTTP Server
9 6 (1.00%) Lync
10 5 (0.83%) Exchange Server 2010
11 4 (0.67%) nginx
11 4 (0.67%) SharePoint 2010
11 4 (0.67%) Blackberry Enterprise Server
12 3 (0.50%) Exchange Server 2003
12 3 (0.50%) Exchange Server 2007
13 2 (0.33%) WebSphere
13 2 (0.33%) WorkSite
Applications
1 81 (13.48%) MS Excel
2 67 (11.15%) MS Office
3 19 (3.16%) MS PowerPoint
4 11 (1.83%) MS Project
5 6 (1.00%) Spreadsheet
6 5 (0.83%) MS Visio
7 1 (0.17%) ProjectWise
Business Applications
1 125 (20.80%) Remedy ITSM
2 18 (3.00%) Oracle General Ledger
3 17 (2.83%) Misys Opics
4 3 (0.50%) Agresso
4 3 (0.50%) Dynamics CRM
4 3 (0.50%) Dynamics AX
5 2 (0.33%) assyst
5 2 (0.33%) SAP BPC
Cloud Services
1 8 (1.33%) SaaS
2 7 (1.16%) Amazon EC2
2 7 (1.16%) Amazon AWS
3 3 (0.50%) PaaS
4 1 (0.17%) Office 365
4 1 (0.17%) Cloud Computing
Communications & Networking
1 45 (7.49%) Internet
2 40 (6.66%) Firewall
3 34 (5.66%) WAN
4 31 (5.16%) TCP/IP
5 25 (4.16%) DNS
6 23 (3.83%) SAN
6 23 (3.83%) LAN
7 20 (3.33%) Intranet
8 17 (2.83%) VPN
9 15 (2.50%) SSL
10 14 (2.33%) DHCP
11 12 (2.00%) Wi-Fi
12 9 (1.50%) NAS
12 9 (1.50%) HTTP
13 7 (1.16%) SMTP
14 5 (0.83%) LDAP
14 5 (0.83%) BIG-IP
14 5 (0.83%) VLAN
14 5 (0.83%) MPLS
14 5 (0.83%) BGP
Database & Business Intelligence
1 76 (12.65%) SQL Server
2 23 (3.83%) RDBMS
2 23 (3.83%) Relational Database
3 22 (3.66%) Oracle Database
4 16 (2.66%) SQL Server Integration Services
5 15 (2.50%) MySQL
6 12 (2.00%) Oracle Database 10g
6 12 (2.00%) SQL Server 2005
7 11 (1.83%) SQL Server Reporting Services
8 10 (1.66%) Microsoft Analysis Services
8 10 (1.66%) SQL Server Analysis Services
9 5 (0.83%) PostgreSQL
9 5 (0.83%) Crystal Reports
10 4 (0.67%) Oracle Reports
11 3 (0.50%) Oracle9i Database
11 3 (0.50%) Data Mining
11 3 (0.50%) Oracle Database 11g
12 2 (0.33%) BusinessObjects Web Intelligence
12 2 (0.33%) dBASE
12 2 (0.33%) MS Access
Development Applications
1 31 (5.16%) Team Foundation Server
2 26 (4.33%) JIRA
3 14 (2.33%) Hudson
4 11 (1.83%) Subversion
5 7 (1.16%) Jenkins
6 5 (0.83%) Oracle Forms
General
1 253 (42.10%) Finance
2 71 (11.81%) Banking
3 31 (5.16%) Telecoms
4 24 (3.99%) Back Office
5 22 (3.66%) Law
6 19 (3.16%) Investment Banking
7 18 (3.00%) Financial Institution
8 14 (2.33%) Legal
9 13 (2.16%) Advertising
10 6 (1.00%) Marketing
11 5 (0.83%) Retail
12 4 (0.67%) Games
13 3 (0.50%) General Ledger
13 3 (0.50%) Spanish Language
14 2 (0.33%) French Language
14 2 (0.33%) Retail Banking
14 2 (0.33%) Publishing
14 2 (0.33%) Front Office
15 1 (0.17%) Manufacturing
15 1 (0.17%) Automotive
Job Titles
1 119 (19.80%) Analyst
2 89 (14.81%) Consultant
3 86 (14.31%) Service Manager
4 44 (7.32%) Applications Support
5 42 (6.99%) ITSM Consultant
6 40 (6.66%) Developer
7 38 (6.32%) Services Delivery Manager
7 38 (6.32%) Delivery Manager
8 36 (5.99%) Support Analyst
9 24 (3.99%) Management Consultant
9 24 (3.99%) 3rd Line Support
9 24 (3.99%) Administrator
9 24 (3.99%) Applications Manager
10 23 (3.83%) Support Engineer
11 22 (3.66%) Senior Consultant
11 22 (3.66%) Service Management Consultant
12 21 (3.49%) Service Analyst
13 19 (3.16%) ServiceNow Developer
14 18 (3.00%) Technical Support
15 17 (2.83%) Architect
Libraries, Frameworks & Software Standards
1 65 (10.82%) Web Services
2 47 (7.82%) HTML
3 45 (7.49%) .NET
4 41 (6.82%) XML
5 39 (6.49%) SOAP
6 37 (6.16%) CSS
7 21 (3.49%) JSON
8 18 (3.00%) HTML5
8 18 (3.00%) CSS3
9 14 (2.33%) Rendezvous
9 14 (2.33%) Flash
10 12 (2.00%) Software Packaging
11 7 (1.16%) JDBC
12 6 (1.00%) Ajax
12 6 (1.00%) COM
13 4 (0.67%) Middleware
13 4 (0.67%) REST
14 3 (0.50%) ASP.NET
15 2 (0.33%) J2EE
15 2 (0.33%) SAML
Miscellaneous
1 33 (5.49%) Management Information System
2 23 (3.83%) Smartphone
3 22 (3.66%) CMDB
4 18 (3.00%) Client/Server
5 17 (2.83%) STB
5 17 (2.83%) Computer Science
6 15 (2.50%) Foreign Exchange (FX)
7 12 (2.00%) PKI
8 11 (1.83%) Blackberry
8 11 (1.83%) Replication
8 11 (1.83%) Clustering
9 8 (1.33%) Social Media
10 6 (1.00%) Credit Risk
10 6 (1.00%) Fat Client
10 6 (1.00%) Thin Client
10 6 (1.00%) PMI
10 6 (1.00%) Enterprise Software
11 5 (0.83%) iPad
12 4 (0.67%) Statistics
12 4 (0.67%) VAX
Operating Systems
1 185 (30.78%) Windows
2 46 (7.65%) UNIX
3 44 (7.32%) Windows 7
4 41 (6.82%) Linux
5 25 (4.16%) Windows Server 2008
6 23 (3.83%) Solaris
7 20 (3.33%) Apple iOS
7 20 (3.33%) Windows 8
8 18 (3.00%) Windows Server 2003
8 18 (3.00%) Android
9 15 (2.50%) Windows XP
10 14 (2.33%) Windows Server 2012
11 13 (2.16%) Mac OS
12 4 (0.67%) CentOS
12 4 (0.67%) Red Hat Enterprise Linux
13 3 (0.50%) Windows 2000
14 2 (0.33%) Mac OS X
Processes & Methodologies
1 449 (74.71%) Service Management
2 436 (72.55%) ITIL
3 163 (27.12%) Service Delivery
4 96 (15.97%) Project Management
5 86 (14.31%) Change Management
6 69 (11.48%) Release Management
7 63 (10.48%) Problem Management
8 62 (10.32%) Configuration Management
9 54 (8.99%) Incident Management
10 48 (7.99%) Agile Software Development
11 45 (7.49%) PRINCE2
12 44 (7.32%) Workflow
13 42 (6.99%) ITIL V3
14 40 (6.66%) Continuous Improvement
15 35 (5.82%) Information Security
16 32 (5.32%) Performance Management
17 30 (4.99%) Disaster Recovery
18 27 (4.49%) Resource Management
19 26 (4.33%) CRM
20 25 (4.16%) Project Planning
Programming Languages
1 162 (26.96%) SQL
2 64 (10.65%) JavaScript
3 57 (9.48%) PowerShell
4 32 (5.32%) C#
5 30 (4.99%) VBA
6 28 (4.66%) Perl
7 26 (4.33%) Java
8 17 (2.83%) PL/SQL
9 13 (2.16%) C
10 11 (1.83%) PHP
11 5 (0.83%) VB
12 3 (0.50%) C++
13 2 (0.33%) VBScript
14 1 (0.17%) VB.NET
14 1 (0.17%) ABAP
14 1 (0.17%) Bash Shell
Qualifications
1 95 (15.81%) ITIL Certification
2 65 (10.82%) Degree
3 40 (6.66%) Microsoft Certification
4 30 (4.99%) MCSE
5 23 (3.83%) Security Cleared
6 21 (3.49%) MCSA
6 21 (3.49%) MCP
7 19 (3.16%) Cisco Certification
8 18 (3.00%) CCNA
9 16 (2.66%) SC Cleared
10 14 (2.33%) VMware Certified Professional (VCP)
11 13 (2.16%) CCNP
12 11 (1.83%) CISSP
13 10 (1.66%) A+ Certification
14 9 (1.50%) CCA
14 9 (1.50%) Citrix Certification
15 8 (1.33%) PMI Certification
16 7 (1.16%) DV Cleared
17 6 (1.00%) GIAC
17 6 (1.00%) GCIH
Quality Assurance & Compliance
1 91 (15.14%) SLA
2 47 (7.82%) QA
3 21 (3.49%) COBIT
4 16 (2.66%) Sarbanes-Oxley
5 15 (2.50%) ISO/IEC 27001
6 7 (1.16%) ISO 9001
7 4 (0.67%) ISO/IEC 20000
8 3 (0.50%) PCI DSS
System Software
1 66 (10.98%) Active Directory
2 54 (8.99%) VMware Infrastructure
3 31 (5.16%) XenApp
4 20 (3.33%) XenDesktop
5 19 (3.16%) XenServer
6 15 (2.50%) Microsoft App-V
7 11 (1.83%) vSphere
8 10 (1.66%) Oracle RMAN
9 5 (0.83%) NLBS
9 5 (0.83%) vCloud
9 5 (0.83%) Hyper-V
10 4 (0.67%) Squid
10 4 (0.67%) Xen
11 3 (0.50%) Snort
12 2 (0.33%) Citrix Presentation Server
13 1 (0.17%) KVM
13 1 (0.17%) VMware ESXi
Systems Management
1 32 (5.32%) SCCM
2 14 (2.33%) Puppet
2 14 (2.33%) Opscode Chef
3 10 (1.66%) Data Guard
4 8 (1.33%) WSUS
5 5 (0.83%) OpenView
5 5 (0.83%) BMC PATROL
6 4 (0.67%) Nagios
6 4 (0.67%) HP Quality Center
7 2 (0.33%) WMI
8 1 (0.17%) Oracle Enterprise Manager
8 1 (0.17%) ServiceCenter
8 1 (0.17%) NetBackup
8 1 (0.17%) Unicenter
8 1 (0.17%) Tivoli
8 1 (0.17%) SCOM
Vendors
1 144 (23.96%) Microsoft
2 125 (20.80%) Remedy
3 113 (18.80%) ServiceNow
4 92 (15.31%) Oracle
5 72 (11.98%) VMware
6 66 (10.98%) BMC
7 46 (7.65%) Citrix
8 37 (6.16%) HP
9 30 (4.99%) Apple
10 28 (4.66%) Cisco
11 24 (3.99%) Sun
12 20 (3.33%) SolarWinds
13 17 (2.83%) Brady
13 17 (2.83%) Misys
14 16 (2.66%) EMC
15 15 (2.50%) Microgen
16 14 (2.33%) TIBCO
16 14 (2.33%) StreamBase
17 11 (1.83%) CA
18 10 (1.66%) Juniper
City, London
Lawrence Harvey IT & Change
Salary: £75000.00 - £90000.00 per annum + 20% Bonus + Benefits
Posted: 22 hours ago
City, London
McGregor Boyall
Posted: 5 days ago
West London
IT HR
Salary: £65000 - £80000 per annum + Car + Benefits + Bonus
Posted: 5 days ago
City, London
Lawrence Harvey IT & Change
Salary: £75000.00 - £90000.00 per annum
Posted: 5 days ago
London
Ampersand Consulting
Salary: £350000 per annum + Benefits
Posted: 6 days ago
London
Heathrow
Salary: £53,000 per annum
Posted: 6 days ago
London
Heathrow
Salary: Competitive
Posted: 6 days ago
Central London / West End
Cognizant
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Salary: £40000.00 - £60000.00 per annum
Posted: 8 days ago
London
Nicoll Curtin
Salary: £100000 - £150000 per annum + Significant bonus + benefits
Posted: 8 days ago
Croydon
DP Connect
Salary: £300 per annum + location is Croydon/Bromley
Posted: 14 days ago
City of London
Hays IT - Uk Posting account
Salary: £45000.00 - £50000.00 per annum
Posted: 15 days ago
City of London
Hays IT - Uk Posting account
Salary: £45000.00 - £50000.00 per annum
Posted: 18 days ago
London
Hays IT - Uk Posting account
Salary: £42670.00 - £51590.00 per annum
Posted: 19 days ago
London
DP Connect
Salary: £60000 per annum + bonus,pension and flexible benefits
Posted: 19 days ago
London
Lloyds Banking Group
Posted: 19 days ago
City, London
Accenture
Salary: £27,700 to £35,000 depending on experience + excellent benefits
Posted: 19 days ago
City, London
Accenture
Salary: £27,700 to £35,000 depending on experience, plus excellent benefits
Posted: 19 days ago
City of London
Deerfoot IT
Salary: £45000 - £50000 per annum + bonus, benefits
Posted: 19 days ago
London
Hays IT - Uk Posting account
Salary: £42670.00 - £51590.00 per annum
Posted: 19 days ago