The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 393 370 394
Rank change year-on-year
-23 +24
Permanent jobs citing ITSM 266 316 223
As % of all permanent IT jobs located in London 0.60% 0.65% 0.51%
As % of the Processes & Methodologies category 0.70% 0.76% 0.60%
Number of salaries quoted 215 247 185
Average salary £53,500 £52,000 £50,000
Average salary % change year-on-year
+2.88% +4.00%
90% offered a salary of more than £29,550 £30,728 £32,500
10% offered a salary of more than £72,500 £82,500 £72,100
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
38094 41546 36997
As % of all permanent IT jobs located in London 85.46% 84.81% 83.89%
Number of salaries quoted 31996 34545 30786
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £37,500 £37,500 £36,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 3 July 2015.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +10 71 £57,500 -4.16% 9
Chessington +10 8 £32,500 -23.52% 1
Chiswick +7 5 £60,000 +33.33%
Harrow +8 4 - -
Canary Wharf +6 4 £75,000 +42.85%
Lewisham - 2 £32,500 - 1
Docklands, London +7 1 £72,500 +7.40%
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 461 (79.90%) ITIL
2 436 (75.56%) Service Management
3 183 (31.72%) Windows
4 157 (27.21%) Microsoft
5 139 (24.09%) Service Delivery
6 125 (21.66%) Finance
7 107 (18.54%) Project Management
8 102 (17.68%) PRINCE2
9 97 (16.81%) Degree
10 96 (16.64%) Active Directory
11 93 (16.12%) Analytical Skills
12 87 (15.08%) VMware
13 84 (14.56%) SLA
14 79 (13.69%) ServiceNow
15 75 (13.00%) Remedy ITSM
15 75 (13.00%) Remedy
16 70 (12.13%) Management Information System
17 69 (11.96%) SQL
18 66 (11.44%) MS Office
18 66 (11.44%) HP
19 65 (11.27%) SQL Server
20 64 (11.09%) SharePoint
21 63 (10.92%) MS Excel
22 62 (10.75%) Incident Management
23 61 (10.57%) Change Management
23 61 (10.57%) VMware Infrastructure
24 59 (10.23%) Cisco
25 56 (9.71%) Agile Software Development
26 55 (9.53%) Banking
26 55 (9.53%) Windows 7

ITSM
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 64 (11.09%) SharePoint
2 50 (8.67%) MS Exchange
3 19 (3.29%) Lync
4 16 (2.77%) Exchange Server 2010
4 16 (2.77%) Tomcat
5 12 (2.08%) Apache
6 10 (1.73%) SharePoint 2010
7 8 (1.39%) Blackberry Enterprise Server
8 7 (1.21%) IIS
8 7 (1.21%) WebSphere
9 6 (1.04%) Exchange Server 2007
9 6 (1.04%) IBM Notes
9 6 (1.04%) CMS
10 4 (0.69%) Exchange Server 2000
10 4 (0.69%) Drupal
10 4 (0.69%) GroupWise
10 4 (0.69%) Exchange Server 2013
11 2 (0.35%) Confluence
12 1 (0.17%) Oracle Coherence
12 1 (0.17%) Exchange Server 2003
Applications
1 66 (11.44%) MS Office
2 63 (10.92%) MS Excel
3 19 (3.29%) MS PowerPoint
4 13 (2.25%) MS Visio
5 6 (1.04%) MS Project
6 4 (0.69%) Spreadsheet
7 2 (0.35%) Acrobat
Business Applications
1 75 (13.00%) Remedy ITSM
2 3 (0.52%) SAP ERP
2 3 (0.52%) SAP CCM
3 2 (0.35%) assyst
3 2 (0.35%) Oracle Applications
3 2 (0.35%) Remedy AR System
4 1 (0.17%) Autonomy Scrittura
4 1 (0.17%) IntelliMatch
4 1 (0.17%) SAP PM
4 1 (0.17%) FLEXCUBE
4 1 (0.17%) RMDS
4 1 (0.17%) SAP Retail
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) Dynamics AX
4 1 (0.17%) SAP SRM
Cloud Services
1 30 (5.20%) SaaS
2 15 (2.60%) Office 365
3 7 (1.21%) Cloud Computing
4 6 (1.04%) Amazon AWS
5 5 (0.87%) IaaS
5 5 (0.87%) PaaS
6 4 (0.69%) Microsoft Azure
6 4 (0.69%) Google Drive
Communications & Networking
1 45 (7.80%) VPN
2 38 (6.59%) Firewall
3 32 (5.55%) TCP/IP
4 25 (4.33%) LAN
5 23 (3.99%) SAN
6 22 (3.81%) DNS
6 22 (3.81%) SSL
7 21 (3.64%) WAN
8 19 (3.29%) LDAP
9 13 (2.25%) MPLS
10 12 (2.08%) VoIP
11 11 (1.91%) DHCP
12 9 (1.56%) SMTP
13 8 (1.39%) EIGRP
14 7 (1.21%) Cisco ASA
14 7 (1.21%) Broadband
15 6 (1.04%) FTP
15 6 (1.04%) OSPF
16 5 (0.87%) NAS
16 5 (0.87%) Cisco IOS
Database & Business Intelligence
1 65 (11.27%) SQL Server
2 14 (2.43%) SQL Server Reporting Services
3 11 (1.91%) SQL Server 2008
4 10 (1.73%) Oracle Database
5 9 (1.56%) SQL Server 2012
6 5 (0.87%) Relational Database
6 5 (0.87%) Big Data
6 5 (0.87%) MySQL
7 4 (0.69%) SQL Server Integration Services
7 4 (0.69%) Data Mining
7 4 (0.69%) RDBMS
8 3 (0.52%) Informix
8 3 (0.52%) PostgreSQL
9 2 (0.35%) QlikView
9 2 (0.35%) Data Warehouse
9 2 (0.35%) SQL Server Analysis Services
10 1 (0.17%) HDInsight
10 1 (0.17%) OLAP
10 1 (0.17%) BusinessObjects
10 1 (0.17%) SQLPlus
Development Applications
1 8 (1.39%) Subversion
1 8 (1.39%) Git (software)
1 8 (1.39%) Jenkins
2 5 (0.87%) LoadRunner
3 4 (0.69%) MSI
3 4 (0.69%) Maven
3 4 (0.69%) JIRA
3 4 (0.69%) Selenium
3 4 (0.69%) SonarQube
4 3 (0.52%) Visual Studio
4 3 (0.52%) Hudson
5 2 (0.35%) VSS/SourceSafe
5 2 (0.35%) Team Foundation Server
5 2 (0.35%) InstallShield
6 1 (0.17%) AdminStudio
6 1 (0.17%) WinDbg
6 1 (0.17%) Rational DOORS
General
1 125 (21.66%) Finance
2 55 (9.53%) Banking
3 31 (5.37%) Telecoms
4 23 (3.99%) Law
5 21 (3.64%) Retail
6 17 (2.95%) Manufacturing
6 17 (2.95%) Advertising
7 14 (2.43%) Marketing
8 12 (2.08%) Back Office
9 11 (1.91%) Investment Banking
10 10 (1.73%) German Language
10 10 (1.73%) Spanish Language
11 9 (1.56%) Games
12 7 (1.21%) Financial Institution
12 7 (1.21%) Legal
13 6 (1.04%) Front Office
13 6 (1.04%) French Language
14 4 (0.69%) Corporate Banking
15 3 (0.52%) Billing
15 3 (0.52%) Publishing
Job Titles
1 109 (18.89%) Service Manager
2 67 (11.61%) Consultant
3 56 (9.71%) Analyst
4 44 (7.63%) Services Delivery Manager
4 44 (7.63%) Delivery Manager
5 42 (7.28%) Developer
6 37 (6.41%) Technical Consultant
7 28 (4.85%) Support Engineer
8 25 (4.33%) Service Desk Manager
9 24 (4.16%) Project Manager
10 21 (3.64%) Transition Manager
10 21 (3.64%) ServiceNow Developer
11 19 (3.29%) Service Analyst
11 19 (3.29%) Support Analyst
11 19 (3.29%) Applications Support
11 19 (3.29%) Infrastructure Engineer
12 18 (3.12%) Technical Support
13 17 (2.95%) Technical Manager
14 16 (2.77%) Team Leader
14 16 (2.77%) Senior Consultant
Libraries, Frameworks & Software Standards
1 33 (5.72%) .NET
2 28 (4.85%) HTML
3 25 (4.33%) Web Services
4 23 (3.99%) XML
5 16 (2.77%) SOAP
6 15 (2.60%) CSS
7 12 (2.08%) Ajax
8 11 (1.91%) COM
9 9 (1.56%) Application Packaging
10 8 (1.39%) OpenMP
10 8 (1.39%) ASP.NET
11 5 (0.87%) SAML
11 5 (0.87%) SAP Basis
11 5 (0.87%) OAuth
11 5 (0.87%) X-Windows
11 5 (0.87%) HTML5
11 5 (0.87%) REST
12 4 (0.69%) RabbitMQ
12 4 (0.69%) Doctrine
12 4 (0.69%) Django
Miscellaneous
1 93 (16.12%) Analytical Skills
2 70 (12.13%) Management Information System
3 49 (8.49%) Data Centre
4 30 (5.20%) CMDB
5 26 (4.51%) Computer Science
6 18 (3.12%) Blackberry
7 16 (2.77%) Performance Metrics
8 15 (2.60%) Client/Server
8 15 (2.60%) HP Storage
9 14 (2.43%) Statistics
10 13 (2.25%) iPad
11 12 (2.08%) Thin Client
11 12 (2.08%) Fat Client
11 12 (2.08%) Life Science
12 10 (1.73%) PMI
13 9 (1.56%) iPhone
13 9 (1.56%) Video Conferencing
14 8 (1.39%) Mathematics
14 8 (1.39%) Grid Computing
14 8 (1.39%) Enterprise Software
Operating Systems
1 183 (31.72%) Windows
2 55 (9.53%) Windows 7
3 53 (9.19%) Windows Server 2008
4 52 (9.01%) Linux
5 45 (7.80%) Windows Server 2012
6 28 (4.85%) UNIX
7 20 (3.47%) Windows 8
8 19 (3.29%) Red Hat Enterprise Linux
9 16 (2.77%) Windows Server 2003
10 15 (2.60%) Apple iOS
11 14 (2.43%) Android
12 9 (1.56%) Solaris
13 8 (1.39%) Windows XP
14 7 (1.21%) Debian
15 6 (1.04%) Mac OS X
16 5 (0.87%) Mac OS
17 4 (0.69%) Windows 2000 Server
17 4 (0.69%) NetWare
17 4 (0.69%) Ubuntu
17 4 (0.69%) Windows Vista
Processes & Methodologies
1 461 (79.90%) ITIL
2 436 (75.56%) Service Management
3 139 (24.09%) Service Delivery
4 107 (18.54%) Project Management
5 102 (17.68%) PRINCE2
6 62 (10.75%) Incident Management
7 61 (10.57%) Change Management
8 56 (9.71%) Agile Software Development
9 45 (7.80%) Configuration Management
9 45 (7.80%) Problem Management
10 43 (7.45%) Continuous Improvement
11 37 (6.41%) Stakeholder Management
12 35 (6.07%) Release Management
13 34 (5.89%) ITIL V3
13 34 (5.89%) Change Control
13 34 (5.89%) People Management
14 33 (5.72%) Information Security
15 30 (5.20%) Root Cause Analysis
16 29 (5.03%) Business Analysis
17 26 (4.51%) Asset Management
Programming Languages
1 69 (11.96%) SQL
2 39 (6.76%) JavaScript
3 32 (5.55%) C
4 24 (4.16%) C#
5 14 (2.43%) Java
6 9 (1.56%) Shell Script
7 8 (1.39%) Fortran
7 8 (1.39%) C++
7 8 (1.39%) PowerShell
8 7 (1.21%) Perl
8 7 (1.21%) PHP
8 7 (1.21%) PL/SQL
9 6 (1.04%) T-SQL
10 4 (0.69%) VBScript
10 4 (0.69%) Python
11 2 (0.35%) Ruby
12 1 (0.17%) XPath
12 1 (0.17%) XQuery
12 1 (0.17%) VBA
Qualifications
1 97 (16.81%) Degree
2 50 (8.67%) ITIL Certification
3 41 (7.11%) Security Cleared
4 35 (6.07%) Microsoft Certification
5 30 (5.20%) SC Cleared
5 30 (5.20%) ITIL Foundation Certificate
6 29 (5.03%) MCSE
7 27 (4.68%) CCNA
7 27 (4.68%) Cisco Certification
8 17 (2.95%) MCP
9 14 (2.43%) ISEB
9 14 (2.43%) PRINCE2 Certification
9 14 (2.43%) VMware Certified Professional (VCP)
10 13 (2.25%) PMI Certification
11 12 (2.08%) Six Sigma Green Belt
12 11 (1.91%) CISSP
13 10 (1.73%) MCSA
14 9 (1.56%) VCAP
15 8 (1.39%) CCNP
15 8 (1.39%) CISM
Quality Assurance & Compliance
1 84 (14.56%) SLA
2 26 (4.51%) QA
3 10 (1.73%) Sarbanes-Oxley
4 8 (1.39%) ISO 9001
4 8 (1.39%) ISO/IEC 27001
5 6 (1.04%) PMBOK
6 5 (0.87%) COBIT
6 5 (0.87%) PCI DSS
7 1 (0.17%) ISO 9000
7 1 (0.17%) RosettaNet
System Software
1 96 (16.64%) Active Directory
2 61 (10.57%) VMware Infrastructure
3 19 (3.29%) Microsoft App-V
4 15 (2.60%) vCloud
5 12 (2.08%) VMware Workstation
6 10 (1.73%) VMware ESX
7 8 (1.39%) XenApp
7 8 (1.39%) XenDesktop
8 7 (1.21%) vSphere
8 7 (1.21%) Hyper-V
8 7 (1.21%) Samba
9 6 (1.04%) Xen
10 5 (0.87%) Terminal Server
10 5 (0.87%) VMware ESXi
11 4 (0.69%) Varnish
12 3 (0.52%) Terminal Services
13 2 (0.35%) Firmware
13 2 (0.35%) Sendmail
14 1 (0.17%) Veritas Cluster Server
14 1 (0.17%) Snort
Systems Management
1 55 (9.53%) SCCM
2 14 (2.43%) SCOM
3 12 (2.08%) Nagios
3 12 (2.08%) HP Quality Center
4 9 (1.56%) Tivoli
4 9 (1.56%) HP UCMDB
4 9 (1.56%) Opsview
5 7 (1.21%) SCOrch
6 5 (0.87%) Casper Suite
6 5 (0.87%) Systems Management Server (SMS)
7 4 (0.69%) WSUS
7 4 (0.69%) Puppet
7 4 (0.69%) Opscode Chef
7 4 (0.69%) CA LISA
8 3 (0.52%) CA Spectrum
8 3 (0.52%) ITRS Geneos
8 3 (0.52%) Red Hat Satellite
8 3 (0.52%) ZABBIX
8 3 (0.52%) BMC Marimba
8 3 (0.52%) Dollar Universe
Vendors
1 157 (27.21%) Microsoft
2 87 (15.08%) VMware
3 79 (13.69%) ServiceNow
4 75 (13.00%) Remedy
5 66 (11.44%) HP
6 59 (10.23%) Cisco
7 45 (7.80%) Citrix
8 42 (7.28%) BMC
9 26 (4.51%) IBM
10 25 (4.33%) Red Hat
11 21 (3.64%) SAP
12 20 (3.47%) Oracle
13 16 (2.77%) EMC
14 14 (2.43%) LANDesk
15 12 (2.08%) CA
16 11 (1.91%) CommVault
16 11 (1.91%) Dell
16 11 (1.91%) SolarWinds
17 10 (1.73%) Juniper
18 9 (1.56%) McAfee
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £35000 per annum + benefits
Posted: 22 hours ago
London
Harvey Nash plc
Salary: £27000 - £30000 per annum + Benefits + Training
Posted: Yesterday
City, London
ComputAppoint
Salary: £45000 - £50000 per annum + Excellent Benefits
Posted: 2 days ago
West London
Energon People
Salary: £30000 - £50000 per annum
Posted: 2 days ago
Hammersmith and Fulham
Energon Global
Salary: £30000 - £50000 per annum
Posted: 2 days ago
West London
Energon People
Salary: £66000 - £88000 per annum + Bens and Bonus
Posted: 3 days ago
Hammersmith and Fulham
Energon Global
Salary: £66000 - £88000 per annum + Bens and Bonus
Posted: 3 days ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 3 days ago
Hammersmith and Fulham
Energon Global
Salary: £40000.00 - £45000.00 per annum + Benefits and bonus
Posted: 3 days ago
London
Energon People
Salary: From £30,000 to £40,000 per annum
Posted: 3 days ago
London
Executive Recruitment Services (ERS)
Salary: £25000 - £36000 per annum
Posted: 3 days ago
Hayes, Middlesex
Quadratek People Limited
Salary: From £90,000 to £140,000 per annum Excellent salary plus uncapped vari
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £75000 - £800000 per annum + sales bonus, 30 days holiday
Posted: 4 days ago
Central London / West End
Pro-Quest Resourcing Ltd
Salary: £50000 - £75000 Per Annum £50-70K + 15% bonus + Private
Posted: 4 days ago
South East London
Pro-Quest Resourcing Ltd
Salary: £40000 - £75000 Per Annum £40-75K+Training+Certificatio
Posted: 4 days ago
London
Capita - ITIN
Salary: £30000 - £50000 per annum
Posted: 8 days ago
Lewisham
Hays IT - Uk Posting account
Salary: £30000.00 - £34000.00 per annum
Posted: 9 days ago
Hammersmith and Fulham
Energon Global
Salary: £40000.00 per annum
Posted: 9 days ago
London
Adamine
Salary: £55,548 - £67,805 per year
Posted: 10 days ago
London, Hayes, Hounslow, Stockley Park, Uxbridge
Brightred Resourcing
Salary: £0 - £65,000 per year
Posted: 22 days ago