The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 355 420 400
Rank change year-on-year
+65 -20
Permanent jobs citing ITSM 322 263 322
As % of all permanent IT jobs located in London 0.81% 0.59% 0.64%
As % of the Processes & Methodologies category 0.90% 0.67% 0.74%
Number of salaries quoted 277 212 254
Median salary £55,000 £54,500 £51,000
Median salary % change year-on-year
+0.91% +6.86%
90% offered a salary of more than £32,000 £30,000 £30,300
10% offered a salary of more than £80,000 £72,250 £85,000
UK excluding London median salary £42,655 £42,500 £45,000
% change year-on-year
+0.36% -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
35664 39347 43701
As % of all permanent IT jobs located in London 89.67% 87.79% 87.37%
Number of salaries quoted 30891 33026 36310
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £37,500 £37,500
10% offered a salary of more than £85,000 £80,000 £82,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 30 June 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +45 70 £61,250 +11.36% 11
Kingston Upon Thames - 16 £40,673 -
Wimbledon - 3 £60,000 -
Canary Wharf +1 2 £35,000 -53.33%
Bromley - 2 £90,000 -
Croydon - 1 £21,500 -
Clapham - 1 £30,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 30 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 565 (79.13%) ITIL
2 538 (75.35%) Service Management
3 209 (29.27%) Finance
4 166 (23.25%) Service Delivery
5 160 (22.41%) Change Management
6 137 (19.19%) ServiceNow
7 136 (19.05%) Microsoft
8 129 (18.07%) Project Management
9 125 (17.51%) ITIL V3
10 122 (17.09%) Degree
11 114 (15.97%) Windows
12 98 (13.73%) Incident Management
13 87 (12.18%) SQL Server
14 84 (11.76%) PRINCE2
15 81 (11.34%) Linux
16 80 (11.20%) HTML
17 77 (10.78%) JavaScript
18 71 (9.94%) XML
19 69 (9.66%) MS Office
19 69 (9.66%) Problem Management
20 68 (9.52%) MS Excel
21 67 (9.38%) Active Directory
22 65 (9.10%) Banking
22 65 (9.10%) Analytical Skills
23 64 (8.96%) Stakeholder Management
24 63 (8.82%) Management Information System
24 63 (8.82%) SQL
25 62 (8.68%) CSS
25 62 (8.68%) Remedy
25 62 (8.68%) Remedy ITSM

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.90%) SharePoint
2 29 (4.06%) MS Exchange
3 26 (3.64%) WordPress
4 13 (1.82%) SharePoint 2010
5 8 (1.12%) CMS
6 6 (0.84%) NetWeaver
7 5 (0.70%) Exchange Server 2007
7 5 (0.70%) Exchange Server 2010
7 5 (0.70%) WebSphere
8 4 (0.56%) Apache
8 4 (0.56%) SugarCRM
9 3 (0.42%) Blackberry Enterprise Server
9 3 (0.42%) GlassFish
9 3 (0.42%) Oracle HTTP Server
9 3 (0.42%) Tomcat
9 3 (0.42%) WebSphere Application Server
10 2 (0.28%) Exchange Server 2000
10 2 (0.28%) Exchange Server 2003
10 2 (0.28%) IIS
10 2 (0.28%) Skype for Business
Applications
1 69 (9.66%) MS Office
2 68 (9.52%) MS Excel
3 21 (2.94%) MS Visio
4 16 (2.24%) MS Project
5 14 (1.96%) MS PowerPoint
Business Applications
1 62 (8.68%) Remedy ITSM
2 13 (1.82%) Dynamics CRM
3 7 (0.98%) Oracle Applications
4 5 (0.70%) Oracle BPM
4 5 (0.70%) SAP GRC
4 5 (0.70%) SAP R/3
5 3 (0.42%) MetaTrader
5 3 (0.42%) Oracle Payroll
6 1 (0.14%) assyst
6 1 (0.14%) Dynamics AX
6 1 (0.14%) Dynamics NAV
6 1 (0.14%) Oracle EBS
6 1 (0.14%) Oracle EBS R12
6 1 (0.14%) SAP ERP
Cloud Services
1 53 (7.42%) SaaS
2 21 (2.94%) Office 365
3 20 (2.80%) PaaS
4 7 (0.98%) Microsoft Azure
5 6 (0.84%) Amazon AWS
6 5 (0.70%) IaaS
7 3 (0.42%) Cloud Computing
8 2 (0.28%) Google Apps
9 1 (0.14%) Bluemix
9 1 (0.14%) OpenShift
Communications & Networking
1 37 (5.18%) LAN
2 35 (4.90%) SAN
2 35 (4.90%) WAN
3 30 (4.20%) Intranet
4 24 (3.36%) Firewall
5 15 (2.10%) Cisco ASA
6 14 (1.96%) Unified Communications
7 13 (1.82%) DNS
7 13 (1.82%) LDAP
8 10 (1.40%) SMS
9 9 (1.26%) Structured Cabling
9 9 (1.26%) VPN
10 8 (1.12%) FCoE
10 8 (1.12%) iSCSI
10 8 (1.12%) TCP/IP
11 7 (0.98%) DHCP
11 7 (0.98%) Network Security
12 6 (0.84%) FTP
13 5 (0.70%) HTTP
13 5 (0.70%) VoIP
Database & Business Intelligence
1 87 (12.18%) SQL Server
2 40 (5.60%) SQL Server Reporting Services
3 15 (2.10%) MySQL
3 15 (2.10%) SQL Server Integration Services
4 13 (1.82%) SQL Server 2008
4 13 (1.82%) SQL Server 2012
5 11 (1.54%) Data Warehouse
6 9 (1.26%) Relational Database
7 7 (0.98%) Data Mining
7 7 (0.98%) VLDB
8 6 (0.84%) Crystal Reports
8 6 (0.84%) Oracle Reports
9 5 (0.70%) GIS
9 5 (0.70%) SAP HANA
10 4 (0.56%) BusinessObjects
10 4 (0.56%) DB2
11 3 (0.42%) EDRMS
11 3 (0.42%) Informix
11 3 (0.42%) Oracle BI Publisher
11 3 (0.42%) PostgreSQL
Development Applications
1 7 (0.98%) Jenkins
2 5 (0.70%) Ant
2 5 (0.70%) Git (software)
3 4 (0.56%) InstallShield
3 4 (0.56%) MSI
3 4 (0.56%) WinDbg
4 3 (0.42%) Eclipse
4 3 (0.42%) Hudson
4 3 (0.42%) Mercurial
5 2 (0.28%) JIRA
5 2 (0.28%) Maven
5 2 (0.28%) Sonatype Nexus
5 2 (0.28%) Subversion
5 2 (0.28%) Team Foundation Server
5 2 (0.28%) TeamCity
6 1 (0.14%) PowerBuilder
General
1 209 (29.27%) Finance
2 65 (9.10%) Banking
3 37 (5.18%) Retail
4 17 (2.38%) Legal
4 17 (2.38%) Marketing
5 15 (2.10%) Law
5 15 (2.10%) Telecoms
6 8 (1.12%) Investment Banking
7 7 (0.98%) Financial Institution
7 7 (0.98%) Manufacturing
8 4 (0.56%) Retail Banking
9 3 (0.42%) Advertising
9 3 (0.42%) Back Office
10 2 (0.28%) Billing
10 2 (0.28%) Front Office
10 2 (0.28%) Games
10 2 (0.28%) German Language
11 1 (0.14%) Korean Language
11 1 (0.14%) Publishing
Job Titles
1 137 (19.19%) Consultant
2 113 (15.83%) Service Manager
3 104 (14.57%) Analyst
4 68 (9.52%) IT Manager
5 53 (7.42%) IT Services Manager
6 49 (6.86%) ServiceNow Consultant
7 48 (6.72%) Delivery Manager
8 45 (6.30%) ITIL Manager
9 44 (6.16%) ITSM Consultant
10 43 (6.02%) Services Delivery Manager
11 42 (5.88%) Service Analyst
12 40 (5.60%) ITIL Service Manager
13 36 (5.04%) Architect
14 33 (4.62%) Applications Manager
14 33 (4.62%) Developer
15 30 (4.20%) Support Analyst
16 29 (4.06%) Applications Support
17 28 (3.92%) Support Engineer
18 27 (3.78%) Administrator
18 27 (3.78%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 80 (11.20%) HTML
2 71 (9.94%) XML
3 62 (8.68%) CSS
4 57 (7.98%) Web Services
5 20 (2.80%) AngularJS
6 13 (1.82%) HTML5
7 12 (1.68%) .NET
7 12 (1.68%) FIX Protocol
7 12 (1.68%) Flash
8 10 (1.40%) Ruby on Rails
9 9 (1.26%) Ajax
10 8 (1.12%) Middleware
11 5 (0.70%) SAP Basis
12 4 (0.56%) Twitter Bootstrap
13 3 (0.42%) LAMP
13 3 (0.42%) SOAP
14 2 (0.28%) ActiveMQ
14 2 (0.28%) GWT
14 2 (0.28%) Vaadin
14 2 (0.28%) XSL
Miscellaneous
1 65 (9.10%) Analytical Skills
2 63 (8.82%) Management Information System
3 43 (6.02%) Data Centre
4 35 (4.90%) CMDB
5 26 (3.64%) Computer Science
6 25 (3.50%) Replication
7 19 (2.66%) Fat Client
7 19 (2.66%) Thin Client
8 14 (1.96%) PMI
8 14 (1.96%) Statistics
9 12 (1.68%) Enterprise Software
10 11 (1.54%) Blackberry
10 11 (1.54%) Clustering
11 8 (1.12%) Fintech
12 7 (0.98%) FMCG
12 7 (0.98%) Private Cloud
12 7 (0.98%) Virtual Team
12 7 (0.98%) Wiki
13 6 (0.84%) Driving Licence
13 6 (0.84%) iPad
Operating Systems
1 114 (15.97%) Windows
2 81 (11.34%) Linux
3 56 (7.84%) Windows Server
4 51 (7.14%) Windows 7
5 42 (5.88%) Unix
6 23 (3.22%) AIX
7 22 (3.08%) Red Hat Enterprise Linux
7 22 (3.08%) Windows Server 2008
8 20 (2.80%) Windows Server 2003
9 19 (2.66%) SUSE
10 18 (2.52%) Windows Server 2012
11 16 (2.24%) Oracle Linux
11 16 (2.24%) Solaris
11 16 (2.24%) SUSE Linux Enterprise Server
12 5 (0.70%) Android
13 4 (0.56%) Apple iOS
13 4 (0.56%) Windows 10
14 3 (0.42%) CentOS
15 2 (0.28%) HPUX
15 2 (0.28%) Windows 2000 Server
Processes & Methodologies
1 565 (79.13%) ITIL
2 538 (75.35%) Service Management
3 166 (23.25%) Service Delivery
4 160 (22.41%) Change Management
5 129 (18.07%) Project Management
6 125 (17.51%) ITIL V3
7 98 (13.73%) Incident Management
8 84 (11.76%) PRINCE2
9 69 (9.66%) Problem Management
10 64 (8.96%) Stakeholder Management
11 56 (7.84%) Agile Software Development
12 51 (7.14%) Release Management
13 50 (7.00%) Workflow
14 43 (6.02%) Process Improvement
15 42 (5.88%) CRM
16 41 (5.74%) Mentoring
17 38 (5.32%) Asset Management
17 38 (5.32%) Service Design
18 37 (5.18%) Business Analysis
18 37 (5.18%) Continuous Improvement
Programming Languages
1 77 (10.78%) JavaScript
2 63 (8.82%) SQL
3 31 (4.34%) Java
4 22 (3.08%) PowerShell
5 19 (2.66%) Perl
6 15 (2.10%) Ruby
7 13 (1.82%) Bash Shell
8 12 (1.68%) C#
9 11 (1.54%) T-SQL
10 6 (0.84%) C
10 6 (0.84%) PL/SQL
11 5 (0.70%) Python
11 5 (0.70%) Shell Script
12 4 (0.56%) AWK
12 4 (0.56%) VBScript
13 3 (0.42%) Korn
13 3 (0.42%) Objective-C
13 3 (0.42%) VBA
14 2 (0.28%) PHP
14 2 (0.28%) VB
Qualifications
1 122 (17.09%) Degree
2 45 (6.30%) ITIL Certification
3 24 (3.36%) Microsoft Certification
4 20 (2.80%) MCSE
5 17 (2.38%) Security Cleared
6 16 (2.24%) CISSP
6 16 (2.24%) PMI Certification
7 15 (2.10%) ISEB
7 15 (2.10%) MCSA
8 14 (1.96%) SC Cleared
9 13 (1.82%) CEH
10 10 (1.40%) PRINCE2 Practitioner
11 8 (1.12%) MCP
11 8 (1.12%) PRINCE2 Certification
12 7 (0.98%) Six Sigma Green Belt
13 5 (0.70%) MCITP
14 4 (0.56%) CCNA
14 4 (0.56%) Cisco Certification
14 4 (0.56%) MCTS
14 4 (0.56%) Postgraduate
Quality Assurance & Compliance
1 50 (7.00%) SLA
2 32 (4.48%) COBIT
3 23 (3.22%) QA
4 14 (1.96%) ISO/IEC 27001
5 13 (1.82%) Data Quality
6 9 (1.26%) SAS 70
7 8 (1.12%) PMBOK
8 6 (0.84%) ISO22301
9 5 (0.70%) PCI DSS
10 4 (0.56%) Sarbanes-Oxley
11 3 (0.42%) ISO 9001
12 2 (0.28%) Government Security Classifications
12 2 (0.28%) WCAG
13 1 (0.14%) ISO/IEC 20000
13 1 (0.14%) P3O
System Software
1 67 (9.38%) Active Directory
2 38 (5.32%) VMware Infrastructure
3 24 (3.36%) vSphere
4 15 (2.10%) Virtual Machines
4 15 (2.10%) XenDesktop
4 15 (2.10%) XenServer
5 10 (1.40%) VMware ESX
6 9 (1.26%) Firmware
6 9 (1.26%) NFS
6 9 (1.26%) Veritas Cluster Server
7 7 (0.98%) XenApp
8 4 (0.56%) Docker
8 4 (0.56%) Microsoft App-V
8 4 (0.56%) VMware ESXi
9 3 (0.42%) Squid
9 3 (0.42%) vCloud
10 2 (0.28%) Hyper-V
10 2 (0.28%) Microsoft Virtual Server
10 2 (0.28%) Terminal Services
10 2 (0.28%) Virtual Servers
Systems Management
1 20 (2.80%) SCCM
2 14 (1.96%) Tivoli Storage Manager
3 11 (1.54%) Nagios
4 8 (1.12%) ZABBIX
5 7 (0.98%) Puppet
6 6 (0.84%) Opsview
6 6 (0.84%) SCOM
7 5 (0.70%) HP Data Protector
8 4 (0.56%) OpenView Configuration Management
8 4 (0.56%) Perfmon
8 4 (0.56%) WSUS
9 3 (0.42%) Ansible
9 3 (0.42%) NetBackup
9 3 (0.42%) vRealize
10 2 (0.28%) CA Wily
10 2 (0.28%) Control-M
10 2 (0.28%) Microsoft Clustering
10 2 (0.28%) Opscode Chef
10 2 (0.28%) SCOrch
10 2 (0.28%) Zenoss
Vendors
1 137 (19.19%) ServiceNow
2 136 (19.05%) Microsoft
3 62 (8.68%) Remedy
4 59 (8.26%) Oracle
4 59 (8.26%) VMware
5 48 (6.72%) Cisco
6 42 (5.88%) Citrix
7 41 (5.74%) HP
8 38 (5.32%) IBM
9 31 (4.34%) BMC
10 27 (3.78%) Red Hat
11 18 (2.52%) CheckPoint
12 17 (2.38%) Dell
12 17 (2.38%) SolarWinds
12 17 (2.38%) Sun
13 15 (2.10%) Veeam
14 14 (1.96%) NetApp
14 14 (1.96%) Symantec
15 13 (1.82%) Brocade
15 13 (1.82%) SAP
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 14 hours ago
London
Streamline Connections
Salary: £50000 - £65000 per annum
Posted: 14 hours ago
City, London
Anderson Lamb
Salary: From £55,000 to £65,000 per annum plus bonus etc.
Posted: 13 hours ago
London
ReThink Recruitment
Salary: £55000.00 - £65000.00 per annum
Posted: 2 days ago
City of London
Interquest - IQ Tech
Salary: £50000 - £80000 per annum
Posted: Yesterday
London
PwC
Salary: Competitive plus benefits
Posted: 3 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: Yesterday
South East London
Pro-Quest Resourcing Ltd
Salary: £45000 - £65000 Per Annum 45-65K + Bonus + Private health care + Pensi
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
South West London
Araya Partners Ltd
Salary: From £40,000 to £50,000 per annum Salary is approx 40-50k base + bonus
Posted: 3 days ago
London
Etech Partners
Salary: Up to £55,000 per annum + Benefits
Posted: 6 days ago
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 5 days ago
City, London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 6 days ago
City, London
ANSON MCCADE
Salary: £65K-£85k plus attractive benefits and rapid career progression
Posted: 3 days ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: 5 days ago
London
Energon Global
Salary: £80000.00 - £100000 per annum + amazing benefits
Posted: 10 days ago
London
EY
Salary: Competitive
Posted: 7 days ago
London
Experis Ltd
Salary: £65000.00 - £75000.00 per annum + Benefits
Posted: 6 days ago
London, South East
MI6
Salary: £31,959 - £34,553 (depending on skills)
Posted: 17 days ago
City, London
ANSON MCCADE
Salary: £70,000 - £100,000 plus exceptional benefits package
Posted: 6 days ago
London
Capita plc
Posted: 13 days ago
London
Give A Grad A Go
Salary: £28k - 35k per year
Posted: 17 days ago
East London
Pirean Limited
Salary: From £55,000 to £70,000 per annum Plus bonus & benfits
Posted: 21 days ago
City, London
IPsoft
Salary: From £50,000 to £70,000 per annum plus excellent benefits package
Posted: 22 days ago