The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 363 431 408
Rank change year-on-year
+68 -23
Permanent jobs citing ITSM 308 194 241
As % of all permanent IT jobs located in London 0.68% 0.43% 0.49%
As % of the Processes & Methodologies category 0.82% 0.51% 0.61%
Number of salaries quoted 254 159 204
Average salary £50,000 £55,000 £50,000
Average salary % change year-on-year
-9.09% +10.00%
90% offered a salary of more than £30,000 £28,800 £33,500
10% offered a salary of more than £75,000 £73,000 £81,750
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37720 37827 39667
As % of all permanent IT jobs located in London 83.33% 83.51% 81.33%
Number of salaries quoted 31280 31486 33778
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,000 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 21 October 2014.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 59 £55,000 - 22
Harrow - 14 £40,000 -
Uxbridge +2 6 £35,000 +55.55%
Croydon -2 2 £32,000 +60.00% 1
Hounslow -2 2 £46,500 -
Hayes - 2 £50,000 -
Paddington - 2 - -
Bromley -2 1 £65,000 -
Beckenham - 1 £40,000 -
Ruislip - 1 £30,000 -
Docklands, London - 1 £32,000 -
Westminster - 1 £55,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 21 October 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 476 (76.04%) ITIL
2 448 (71.57%) Service Management
3 181 (28.91%) Finance
4 179 (28.59%) Windows
5 142 (22.68%) SQL
6 124 (19.81%) Microsoft
7 123 (19.65%) Analytical Skills
8 119 (19.01%) Project Management
9 113 (18.05%) ServiceNow
10 101 (16.13%) Service Delivery
10 101 (16.13%) SLA
11 98 (15.65%) Remedy
11 98 (15.65%) Remedy ITSM
12 94 (15.02%) MS Office
13 85 (13.58%) Agile Software Development
14 80 (12.78%) PRINCE2
15 77 (12.30%) VMware
16 74 (11.82%) BMC
17 72 (11.50%) MS Excel
18 70 (11.18%) Change Management
19 69 (11.02%) SQL Server
20 65 (10.38%) Degree
20 65 (10.38%) VMware Infrastructure
21 63 (10.06%) Active Directory
22 61 (9.74%) Cisco
22 61 (9.74%) SaaS
23 56 (8.95%) Linux
24 55 (8.79%) Windows 7
25 52 (8.31%) E-Commerce
26 51 (8.15%) ITIL Certification

ITSM
Top Related IT Skills in London by Category

For the 6 months to 21 October 2014, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 37 (5.91%) MS Exchange
2 14 (2.24%) SharePoint
3 12 (1.92%) IIS
4 11 (1.76%) IBM Notes
5 9 (1.44%) Apache
5 9 (1.44%) CMS
6 8 (1.28%) Exchange Server 2007
6 8 (1.28%) Blackberry Enterprise Server
7 7 (1.12%) Exchange Server 2003
8 6 (0.96%) Tomcat
8 6 (0.96%) Lync
9 5 (0.80%) Confluence
10 3 (0.48%) Exchange Server 2013
11 2 (0.32%) Documentum
11 2 (0.32%) Exchange Server 2010
12 1 (0.16%) BizTalk Server
12 1 (0.16%) Drupal
12 1 (0.16%) Captiva
12 1 (0.16%) SharePoint Server
Applications
1 94 (15.02%) MS Office
2 72 (11.50%) MS Excel
3 20 (3.19%) MS PowerPoint
4 18 (2.88%) MS Visio
4 18 (2.88%) MS Project
5 14 (2.24%) Spreadsheet
6 6 (0.96%) Acrobat
7 1 (0.16%) InfoPath
Business Applications
1 98 (15.65%) Remedy ITSM
2 8 (1.28%) Misys Opics
3 6 (0.96%) Oracle General Ledger
4 3 (0.48%) assyst
5 2 (0.32%) Dynamics CRM
5 2 (0.32%) Remedy AR System
5 2 (0.32%) Markit EDM
6 1 (0.16%) SAP Oil and Gas
Cloud Services
1 61 (9.74%) SaaS
2 16 (2.56%) PaaS
3 9 (1.44%) Office 365
4 8 (1.28%) IaaS
5 5 (0.80%) Cloud Computing
6 2 (0.32%) Google Apps
7 1 (0.16%) Amazon AWS
Communications & Networking
1 47 (7.51%) Firewall
2 43 (6.87%) VPN
3 37 (5.91%) MPLS
4 30 (4.79%) TCP/IP
5 21 (3.35%) VoIP
5 21 (3.35%) SSL
6 17 (2.72%) DNS
7 15 (2.40%) Broadband
8 14 (2.24%) Internet
9 12 (1.92%) LAN
10 11 (1.76%) SMTP
11 10 (1.60%) SAN
11 10 (1.60%) OSPF
12 9 (1.44%) BGP
13 7 (1.12%) WAN
14 6 (0.96%) EIGRP
15 4 (0.64%) IP Telephony
15 4 (0.64%) VLAN
15 4 (0.64%) WLAN
15 4 (0.64%) Ethernet
Database & Business Intelligence
1 69 (11.02%) SQL Server
2 35 (5.59%) Data Warehouse
3 24 (3.83%) VLDB
4 22 (3.51%) Data Mining
5 20 (3.19%) MySQL
6 12 (1.92%) Relational Database
7 11 (1.76%) SQL Server Integration Services
7 11 (1.76%) QlikView
8 8 (1.28%) SQL Server Reporting Services
9 7 (1.12%) Big Data
9 7 (1.12%) SQL Server 2008
10 5 (0.80%) SQL Server 2012
10 5 (0.80%) DB2
11 4 (0.64%) MS Access
12 3 (0.48%) Hyperion Smart View
12 3 (0.48%) Essbase
13 2 (0.32%) BusinessObjects XI
13 2 (0.32%) BusinessObjects Web Intelligence
13 2 (0.32%) SQL Server Analysis Services
13 2 (0.32%) Oracle Database
Development Applications
1 8 (1.28%) Visual Studio
2 5 (0.80%) Behat
2 5 (0.80%) JBehave
2 5 (0.80%) Cucumber
2 5 (0.80%) Selenium
2 5 (0.80%) Bugzilla
3 4 (0.64%) Team Foundation Server
4 2 (0.32%) Subversion
4 2 (0.32%) TeamCity
5 1 (0.16%) MSI
5 1 (0.16%) JIRA
General
1 181 (28.91%) Finance
2 49 (7.83%) Banking
3 45 (7.19%) Telecoms
4 22 (3.51%) Marketing
5 20 (3.19%) Retail
6 16 (2.56%) Legal
7 15 (2.40%) Financial Institution
8 10 (1.60%) Games
9 9 (1.44%) Law
10 8 (1.28%) French Language
11 7 (1.12%) Back Office
12 6 (0.96%) Local Government
13 5 (0.80%) Pharmaceutical
13 5 (0.80%) Manufacturing
14 4 (0.64%) Front Office
15 3 (0.48%) Advertising
15 3 (0.48%) General Ledger
16 2 (0.32%) Investment Banking
17 1 (0.16%) Publishing
17 1 (0.16%) Aerospace
Job Titles
1 113 (18.05%) Analyst
2 108 (17.25%) Consultant
3 76 (12.14%) Service Manager
4 43 (6.87%) Delivery Manager
5 40 (6.39%) Services Delivery Manager
6 39 (6.23%) Developer
7 38 (6.07%) Service Analyst
8 33 (5.27%) Architect
9 32 (5.11%) ITSM Consultant
10 29 (4.63%) Network Engineer
10 29 (4.63%) Management Consultant
11 27 (4.31%) Support Engineer
12 26 (4.15%) Service Management Consultant
13 25 (3.99%) Desktop Support
14 24 (3.83%) Service Desk Analyst
15 20 (3.19%) Applications Support
15 20 (3.19%) Senior Consultant
16 19 (3.04%) Configuration Analyst
16 19 (3.04%) IT Consultant
16 19 (3.04%) Programme Manager
Libraries, Frameworks & Software Standards
1 46 (7.35%) XML
2 38 (6.07%) Web Services
3 33 (5.27%) HTML
4 25 (3.99%) CSS
5 16 (2.56%) .NET
6 15 (2.40%) SOAP
7 12 (1.92%) Ajax
8 10 (1.60%) XML Schema
9 8 (1.28%) JSON
9 8 (1.28%) STL
9 8 (1.28%) MFC
9 8 (1.28%) Boost C++ Libraries
10 6 (0.96%) REST
11 5 (0.80%) J2SE
11 5 (0.80%) J2EE
11 5 (0.80%) ASP.NET
12 4 (0.64%) WSH
12 4 (0.64%) DOM
13 3 (0.48%) Apache Flex
14 2 (0.32%) jQuery
Miscellaneous
1 123 (19.65%) Analytical Skills
2 45 (7.19%) CMDB
3 35 (5.59%) Management Information System
4 27 (4.31%) Blackberry
5 21 (3.35%) Computer Science
6 15 (2.40%) iPad
7 13 (2.08%) Foreign Exchange (FX)
8 11 (1.76%) Enterprise Software
9 10 (1.60%) Performance Metrics
10 8 (1.28%) Clustering
10 8 (1.28%) Economics
10 8 (1.28%) PMI
10 8 (1.28%) Algorithms
11 7 (1.12%) Video Conferencing
11 7 (1.12%) Hedge funds
12 6 (0.96%) STB
12 6 (0.96%) PDA
12 6 (0.96%) Social Media
12 6 (0.96%) Visualisation
12 6 (0.96%) Reference Data
Operating Systems
1 179 (28.59%) Windows
2 56 (8.95%) Linux
3 55 (8.79%) Windows 7
4 36 (5.75%) Windows Server 2008
5 23 (3.67%) UNIX
6 20 (3.19%) Windows Server 2003
7 14 (2.24%) Windows XP
7 14 (2.24%) Solaris
7 14 (2.24%) Windows Server 2012
8 8 (1.28%) Mac OS X
9 6 (0.96%) Windows 2000
9 6 (0.96%) Red Hat Enterprise Linux
10 5 (0.80%) Apple iOS
11 4 (0.64%) AIX
11 4 (0.64%) Android
11 4 (0.64%) Windows 8
Processes & Methodologies
1 476 (76.04%) ITIL
2 448 (71.57%) Service Management
3 119 (19.01%) Project Management
4 101 (16.13%) Service Delivery
5 85 (13.58%) Agile Software Development
6 80 (12.78%) PRINCE2
7 70 (11.18%) Change Management
8 52 (8.31%) E-Commerce
9 45 (7.19%) Configuration Management
10 44 (7.03%) Incident Management
11 41 (6.55%) Business Analysis
12 38 (6.07%) Stakeholder Management
13 33 (5.27%) Release Management
14 32 (5.11%) Problem Management
14 32 (5.11%) ETL
15 30 (4.79%) Disaster Recovery
16 28 (4.47%) Workflow
17 27 (4.31%) Software Engineering
17 27 (4.31%) ITIL V3
17 27 (4.31%) Continuous Improvement
Programming Languages
1 142 (22.68%) SQL
2 50 (7.99%) JavaScript
3 42 (6.71%) Java
4 32 (5.11%) PHP
5 20 (3.19%) C
6 18 (2.88%) PowerShell
7 16 (2.56%) C++
8 15 (2.40%) VBA
9 13 (2.08%) Perl
10 8 (1.28%) VC++
11 6 (0.96%) PL/SQL
11 6 (0.96%) Python
12 5 (0.80%) C#
12 5 (0.80%) Objective-C
13 3 (0.48%) Shell Script
13 3 (0.48%) VB
13 3 (0.48%) PHP5
14 2 (0.32%) PHP4
15 1 (0.16%) R
15 1 (0.16%) VB.NET
Qualifications
1 65 (10.38%) Degree
2 51 (8.15%) ITIL Certification
3 39 (6.23%) ITIL Foundation Certificate
4 24 (3.83%) Security Cleared
5 20 (3.19%) SC Cleared
6 19 (3.04%) Microsoft Certification
7 15 (2.40%) Cisco Certification
8 12 (1.92%) VMware Certified Professional (VCP)
8 12 (1.92%) CCNP
9 10 (1.60%) CCNA
9 10 (1.60%) PRINCE2 Certification
9 10 (1.60%) MCSE
10 9 (1.44%) PRINCE2 Practitioner
10 9 (1.44%) PMI Certification
11 8 (1.28%) MCP
11 8 (1.28%) VCP4
11 8 (1.28%) DV Cleared
11 8 (1.28%) VCP5
12 5 (0.80%) CCIE
12 5 (0.80%) CISSP
Quality Assurance & Compliance
1 101 (16.13%) SLA
2 29 (4.63%) COBIT
3 23 (3.67%) QA
4 11 (1.76%) Sarbanes-Oxley
5 10 (1.60%) ISO/IEC 27001
5 10 (1.60%) PCI DSS
6 7 (1.12%) ISO 9001
7 1 (0.16%) GPG13
System Software
1 65 (10.38%) VMware Infrastructure
2 63 (10.06%) Active Directory
3 10 (1.60%) vSphere
4 8 (1.28%) Firmware
5 7 (1.12%) XenApp
5 7 (1.12%) Microsoft App-V
6 6 (0.96%) Novell eDirectory
7 5 (0.80%) XenServer
7 5 (0.80%) VMware ESXi
8 3 (0.48%) XenDesktop
8 3 (0.48%) VMware ESX
8 3 (0.48%) Snort
9 2 (0.32%) OpenSSH
9 2 (0.32%) Hyper-V
9 2 (0.32%) vCloud
10 1 (0.16%) VMware Server
10 1 (0.16%) Terminal Server
Systems Management
1 27 (4.31%) SCCM
2 19 (3.04%) SCOM
3 9 (1.44%) Nagios
4 8 (1.28%) SCOrch
4 8 (1.28%) Opsview
5 7 (1.12%) Tivoli
6 6 (0.96%) ServiceCenter
7 4 (0.64%) BMC PATROL
8 2 (0.32%) Backup Exec
8 2 (0.32%) WMI
8 2 (0.32%) OpenView
8 2 (0.32%) Unicenter
9 1 (0.16%) HP UCMDB
9 1 (0.16%) DameWare
Vendors
1 124 (19.81%) Microsoft
2 113 (18.05%) ServiceNow
3 98 (15.65%) Remedy
4 77 (12.30%) VMware
5 74 (11.82%) BMC
6 61 (9.74%) Cisco
7 51 (8.15%) Oracle
8 36 (5.75%) HP
9 32 (5.11%) Juniper
10 23 (3.67%) Apple
11 17 (2.72%) Citrix
12 14 (2.24%) CheckPoint
13 13 (2.08%) SAP
13 13 (2.08%) Teradata
13 13 (2.08%) Netezza
14 12 (1.92%) F5
15 11 (1.76%) Lotus
16 9 (1.44%) CA
16 9 (1.44%) Red Hat
17 8 (1.28%) Brady
London
Harvey Nash plc
Salary: £28000 - £34000 per annum + 20% Shift Allowance + Benefits
Posted: 49 minutes ago
London
Advanced Resource Managers
Salary: £50000 - £63000 per annum + benefits package
Posted: 4 hours ago
London
Burns Sheehan
Salary: £25000 - £32000 per annum
Posted: 4 hours ago
London
Ashdown IT
Salary: £50000 - £55000 per annum + benefits
Posted: 6 hours ago
Central London / West End
Ampersand Consulting
Salary: £30000 per annum + Benefits
Posted: 12 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: Yesterday
City, London
Fenwick Ryan
Salary: £30000 - £40000 per annum + Bens
Posted: Yesterday
City, London
Fenwick Ryan
Salary: £30000 - £40000 per annum + Bens
Posted: 2 days ago
City, London
Fenwick Ryan
Salary: £30000 - £40000 per annum + Bens
Posted: 2 days ago
City, London
Fenwick Ryan
Salary: £30000 - £40000 per annum + Bens
Posted: 3 days ago
City, London
Fenwick Ryan
Salary: £30000 - £40000 per annum + Bens
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £25000 - £30000 per annum + Benefits + Training
Posted: 4 days ago
London
Nationwide People Ltd
Salary: £300 - £350 Per Day
Posted: 4 days ago
London
Ashdown IT
Salary: £30000 - £40000 per annum
Posted: 4 days ago
London
Ashdown IT
Salary: £30000 - £40000 per annum
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £60000 - £65000 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £60000 per annum
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £100000 per annum
Posted: 6 days ago
London
MACQUARIE
Posted: 14 days ago