ITSM Jobs in London
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for ITSM skills in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 419 461 378
Rank change year-on-year
+42 -83
Permanent jobs citing ITSM 192 180 277
As % of all permanent IT jobs located in London 0.440% 0.335% 0.482%
As % of the Processes & Methodologies category 0.553% 0.434% 0.633%
Number of salaries quoted 170 144 242
Average salary £55,000 £45,000 £50,000
Average salary % change year-on-year
+22.22% -10.00%
90% offered a salary of more than £35,000 £27,500 £35,000
10% offered a salary of more than £70,000 £77,500 £70,000
UK excluding London average salary £45,000 £44,000 £45,000
% change year-on-year
+2.27% -2.22%
All Processes & Methodologies
London
Permanent IT job ads with a match in the
Processes & Methodologies category		 34701 41461 43779
As % of all permanent IT jobs located in London 79.55% 77.05% 76.12%
Number of salaries quoted 28833 35647 36435
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £36,000 £35,000 £35,000
10% offered a salary of more than £80,000 £85,000 £80,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
England

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

London ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

London ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 17 May 2013.

London ITSM Salary Histogram

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
City of London +31 43 £51,250 +5.67%
Canary Wharf - 12 £35,000 -
Uxbridge -13 9 £55,000 +57.14%
Hounslow - 5 - -
Feltham - 3 £52,500 -
Docklands, London +12 1 £60,000 -
Chessington - 1 £56,500 -
Croydon - 1 £31,500 -
ITSM
England

ITSM
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 293 (72.70%) ITIL
2 282 (69.98%) Service Management
3 105 (26.05%) Finance
4 103 (25.56%) Service Delivery
5 99 (24.57%) Microsoft
6 91 (22.58%) Windows
7 87 (21.59%) SQL
8 79 (19.60%) SLA
9 70 (17.37%) Change Management
10 59 (14.64%) ITIL Certification
11 58 (14.39%) Project Management
12 53 (13.15%) Management Information System
13 50 (12.41%) SQL Server
14 47 (11.66%) MS Excel
15 46 (11.41%) Linux
16 45 (11.17%) MS Office
16 45 (11.17%) Banking
17 43 (10.67%) UNIX
18 42 (10.42%) Incident Management
19 39 (9.677%) PRINCE2
19 39 (9.677%) Oracle
19 39 (9.677%) Active Directory
20 38 (9.429%) Problem Management
21 37 (9.181%) Disaster Recovery
22 36 (8.933%) VMware
23 35 (8.685%) ITIL V3
24 33 (8.189%) Remedy ITSM
24 33 (8.189%) Degree
24 33 (8.189%) Migration
24 33 (8.189%) Remedy

ITSM
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 30 (7.444%) HTML
2 24 (5.955%) CSS
3 23 (5.707%) XML
4 20 (4.963%) .NET
5 17 (4.218%) Web Services
6 11 (2.730%) Ajax
7 10 (2.481%) ASP.NET
8 7 (1.737%) REST
9 5 (1.241%) jQuery
9 5 (1.241%) Spring
9 5 (1.241%) SOAP
10 4 (0.993%) CSS3
10 4 (0.993%) Application Packaging
10 4 (0.993%) HTML5
11 3 (0.744%) Apache Wicket
11 3 (0.744%) Java EE
11 3 (0.744%) J2EE
11 3 (0.744%) J2SE
12 2 (0.496%) JAXB
12 2 (0.496%) SAML
Application Platforms
1 22 (5.459%) SharePoint
2 11 (2.730%) SharePoint Server
3 9 (2.233%) IIS
4 8 (1.985%) MS Exchange
5 7 (1.737%) Apache
5 7 (1.737%) Tomcat
6 3 (0.744%) Lotus Notes
7 2 (0.496%) Blackberry Enterprise Server
7 2 (0.496%) Amazon AWS
7 2 (0.496%) WebSphere Application Server
8 1 (0.248%) SharePoint 2010
8 1 (0.248%) Lync
8 1 (0.248%) Amazon EC2
8 1 (0.248%) LiveLink
8 1 (0.248%) Oracle HTTP Server
Applications
1 47 (11.66%) MS Excel
2 45 (11.17%) MS Office
3 25 (6.203%) MS PowerPoint
4 16 (3.970%) MS Visio
5 15 (3.722%) MS Project
Business Applications
1 33 (8.189%) Remedy ITSM
2 10 (2.481%) Dynamics CRM
3 9 (2.233%) Dynamics AX
4 4 (0.993%) Dynamics NAV
5 3 (0.744%) HFM
6 1 (0.248%) assyst
6 1 (0.248%) SAP SM
Communications & Networking
1 24 (5.955%) DNS
2 17 (4.218%) Firewall
3 13 (3.226%) TCP/IP
3 13 (3.226%) DHCP
4 10 (2.481%) VoIP
4 10 (2.481%) FTP
5 7 (1.737%) SAN
6 6 (1.489%) Intranet
6 6 (1.489%) Internet
6 6 (1.489%) Unified Communications
7 5 (1.241%) HTTP
7 5 (1.241%) LAN
8 4 (0.993%) WAN
9 3 (0.744%) SSL
9 3 (0.744%) PABX
9 3 (0.744%) SMTP
9 3 (0.744%) Cisco IOS
10 2 (0.496%) VPN
10 2 (0.496%) Kerberos
10 2 (0.496%) SNMP
Database & Business Intelligence
1 50 (12.41%) SQL Server
2 21 (5.211%) SQL Server Reporting Services
3 19 (4.715%) Oracle 8/8i
4 13 (3.226%) MySQL
5 12 (2.978%) Data Warehouse
5 12 (2.978%) SQL Server 2005
5 12 (2.978%) SQL Server 2008
6 10 (2.481%) Crystal Reports
6 10 (2.481%) VLDB
7 9 (2.233%) PostgreSQL
7 9 (2.233%) Informix
8 8 (1.985%) Essbase
8 8 (1.985%) Data Mining
8 8 (1.985%) QlikView
9 6 (1.489%) SQL Server 2000
10 5 (1.241%) SQL Server Integration Services
11 4 (0.993%) SQL Server Analysis Services
11 4 (0.993%) DB2
11 4 (0.993%) DTS
12 2 (0.496%) Oracle Discoverer
Development Applications
1 3 (0.744%) ClearQuest
1 3 (0.744%) ClearCase
2 2 (0.496%) Dreamweaver
2 2 (0.496%) MSI
3 1 (0.248%) Introscope
3 1 (0.248%) Bugzilla
3 1 (0.248%) Selenium
3 1 (0.248%) Team Foundation Server
3 1 (0.248%) JBehave
3 1 (0.248%) Cucumber
3 1 (0.248%) Behat
General
1 105 (26.05%) Finance
2 45 (11.17%) Banking
3 22 (5.459%) Legal
4 18 (4.467%) Investment Banking
5 14 (3.474%) Telecoms
6 10 (2.481%) Law
7 7 (1.737%) International Banking
8 5 (1.241%) Games
8 5 (1.241%) Advertising
9 4 (0.993%) Manufacturing
10 3 (0.744%) Retail
11 2 (0.496%) Military
11 2 (0.496%) Marketing
11 2 (0.496%) Publishing
11 2 (0.496%) Financial Institution
12 1 (0.248%) Back Office
12 1 (0.248%) Multimedia
Job Titles
1 96 (23.82%) Service Manager
2 63 (15.63%) Analyst
3 42 (10.42%) Consultant
4 37 (9.181%) IT Services Manager
5 31 (7.692%) Support Analyst
6 23 (5.707%) Support Engineer
6 23 (5.707%) Delivery Manager
7 22 (5.459%) Services Delivery Manager
8 21 (5.211%) Developer
9 20 (4.963%) Project Manager
9 20 (4.963%) Systems Support
9 20 (4.963%) Team Leader
10 19 (4.715%) Applications Support
11 18 (4.467%) Management Consultant
12 17 (4.218%) Transition Manager
13 16 (3.970%) Senior Manager
14 15 (3.722%) Business Analyst
14 15 (3.722%) Database Team Leader
15 13 (3.226%) Data Consultant
15 13 (3.226%) Applications Support Analyst
Miscellaneous
1 53 (13.15%) Management Information System
2 27 (6.700%) Clustering
3 20 (4.963%) CMDB
4 17 (4.218%) Computer Science
5 16 (3.970%) SaaS
6 15 (3.722%) Learning Management System
7 12 (2.978%) Replication
8 10 (2.481%) Cloud Computing
9 9 (2.233%) Blackberry
10 8 (1.985%) N-Tier
11 7 (1.737%) Enterprise Software
12 5 (1.241%) Client/Server
12 5 (1.241%) Streaming Video
13 4 (0.993%) Informatics
13 4 (0.993%) Web 2.0
13 4 (0.993%) FMCG
14 3 (0.744%) Digital Media
14 3 (0.744%) Data Protection Act
15 2 (0.496%) CCTV
15 2 (0.496%) E-Learning
Operating Systems
1 91 (22.58%) Windows
2 46 (11.41%) Linux
3 43 (10.67%) UNIX
4 31 (7.692%) Windows Server 2008
5 30 (7.444%) Windows Server 2003
6 21 (5.211%) Windows 7
7 11 (2.730%) Apple iOS
7 11 (2.730%) Solaris
8 10 (2.481%) Android
9 8 (1.985%) Windows XP
10 3 (0.744%) Windows 2000
11 2 (0.496%) Windows NT
11 2 (0.496%) AIX
12 1 (0.248%) VMS
12 1 (0.248%) Mac OS
12 1 (0.248%) Windows Server 2012
Processes & Methodologies
1 293 (72.70%) ITIL
2 282 (69.98%) Service Management
3 103 (25.56%) Service Delivery
4 70 (17.37%) Change Management
5 58 (14.39%) Project Management
6 42 (10.42%) Incident Management
7 39 (9.677%) PRINCE2
8 38 (9.429%) Problem Management
9 37 (9.181%) Disaster Recovery
10 35 (8.685%) ITIL V3
11 33 (8.189%) Migration
12 30 (7.444%) Release Management
12 30 (7.444%) Business Continuity
13 28 (6.948%) Business Intelligence
13 28 (6.948%) Continuous Improvement
14 26 (6.452%) Configuration Management
15 24 (5.955%) Stakeholder Management
16 22 (5.459%) BCP
17 21 (5.211%) CRM
18 18 (4.467%) E-Commerce
Programming Languages
1 87 (21.59%) SQL
2 25 (6.203%) JavaScript
3 23 (5.707%) T-SQL
4 14 (3.474%) Java
5 9 (2.233%) C#
6 7 (1.737%) Perl
7 5 (1.241%) C++
7 5 (1.241%) Python
8 3 (0.744%) VBScript
8 3 (0.744%) VB
8 3 (0.744%) PHP
9 2 (0.496%) PL/SQL
9 2 (0.496%) C
9 2 (0.496%) Korn
10 1 (0.248%) Objective-C
10 1 (0.248%) VBA
Qualifications
1 59 (14.64%) ITIL Certification
2 33 (8.189%) Degree
3 20 (4.963%) MCITP
4 19 (4.715%) Microsoft Certification
5 17 (4.218%) MCSE
6 14 (3.474%) PRINCE2 Certification
7 11 (2.730%) CCNA
7 11 (2.730%) Cisco Certification
8 9 (2.233%) PMI Certification
8 9 (2.233%) Security Cleared
9 8 (1.985%) SC Cleared
9 8 (1.985%) PMP
10 5 (1.241%) MCP
10 5 (1.241%) CCSA
10 5 (1.241%) VMware Certified Professional (VCP)
11 4 (0.993%) MBA
11 4 (0.993%) MCSA
12 3 (0.744%) PRINCE2 Practitioner
13 1 (0.248%) DV Cleared
13 1 (0.248%) MCDBA
Quality Assurance & Compliance
1 79 (19.60%) SLA
2 20 (4.963%) COBIT
3 13 (3.226%) QA
4 6 (1.489%) Sarbanes-Oxley
5 2 (0.496%) ISO/IEC 20000
6 1 (0.248%) Data Quality
6 1 (0.248%) ISO 9001
System Software
1 39 (9.677%) Active Directory
2 26 (6.452%) VMware Infrastructure
3 12 (2.978%) Hyper-V
4 10 (2.481%) XenApp
5 7 (1.737%) XenServer
6 6 (1.489%) vSphere
7 3 (0.744%) XenDesktop
7 3 (0.744%) Citrix Presentation Server
8 2 (0.496%) VMware ESX
9 1 (0.248%) VMware ESXi
9 1 (0.248%) vCloud
Systems Management
1 18 (4.467%) SCCM
2 13 (3.226%) SCOM
3 11 (2.730%) SCVMM
3 11 (2.730%) Opalis
4 10 (2.481%) Nagios
5 5 (1.241%) WSUS
5 5 (1.241%) McAfee ePO
6 4 (0.993%) Tivoli
7 3 (0.744%) OpenView
7 3 (0.744%) Cisco CUCM
8 2 (0.496%) HP SIM
8 2 (0.496%) Tivoli Monitoring
8 2 (0.496%) Netcool
8 2 (0.496%) Netcool/OMNIbus
8 2 (0.496%) Control-M
8 2 (0.496%) NetBackup
8 2 (0.496%) CA Wily
9 1 (0.248%) HP NNM
9 1 (0.248%) BladeLogic
9 1 (0.248%) BMC Performance Manager
Vendors
1 99 (24.57%) Microsoft
2 39 (9.677%) Oracle
3 36 (8.933%) VMware
4 33 (8.189%) Remedy
5 29 (7.196%) BMC
6 28 (6.948%) Cisco
7 21 (5.211%) Citrix
8 11 (2.730%) IBM
8 11 (2.730%) Hyperion
9 10 (2.481%) Red Hat
9 10 (2.481%) Sybase
9 10 (2.481%) Business Objects
9 10 (2.481%) SAP
9 10 (2.481%) SolarWinds
10 8 (1.985%) Cognos
11 7 (1.737%) HP
11 7 (1.737%) CheckPoint
11 7 (1.737%) Juniper
11 7 (1.737%) BT
12 6 (1.489%) Symantec
Service Delivery Manager
London
Skills: - Experience within Application Support Management on multiple projects within the Financial Services industry & experience of IT Service Management processes. - Strong experience of Incident/ Problem Management - A broad...
McGregor Boyall
Salary: £75,000 - £80,000
Posted: 14 May 2013
Release Analyst (Transition, Service Delivery, ITIL V3, SDLC, P
City of London
Sand Resources is an equal opportunity employer committed to a policy of treating all employees and job applicants equally. It is our aim to take all reasonable steps...
Sand Resources
Salary: £30000 - £40000 per annum + Excellent benefits
Posted: 25 April 2013
Service Delivery Manager
London
We currently have an exciting opportunity for a forward thinking Service Delivery Manager to join our team in the Southern region. Reporting to the Customer Programmes Manager, the...
Outsourcery Hosting Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 3 May 2013
Service Delivery Manager (Manager, Service Delivery)
London, Sout East, United Kingdom
Service Delivery Manager Permanent - London South - £45/50k - Bonus - Pension - Benefits. We currently have an exciting opportunity for a forward thinking Service Delivery Manager to join our team...
Outsourcery
Salary: £50,000 per Annum
Posted: 19 May 2013
Head of IT (SaaS/Cloud Product)
City of London
platform/productivity uptime, cost, and security compliance).*Ensuring that appropriate processes are implemented around our online platform, including release management, change management, incident management and problem management.*Owning...
Sovereign Business Resource
Salary: £70000 - £85000 per annum + Benefits
Posted: 15 May 2013
Operations Manager (Microsoft / .NET)
West London
This includes responsibility for incident management, problem management and change management. The applications may be custom built or package solutions developed in house or through external teams.The...
Harvey Nash plc
Salary: £55000 - £60000 per annum + + Excellent Benefits
Posted: 9 May 2013
Incident and Problem Management Manager
London
This permanent role will be based in Canary Wharf, London,with my Professional Services client- The successful Incident and problem management Manager candidate will be responsible for the...
Michael Page
Salary: GBP50000 to GBP60000 per annum
Posted: 16 May 2013
Head of Incident and Problem Management / Service Operations manager
London
In addition, the team is also responsible for major Incident management, Problem management and the management of customer escalations... Be Ideally ITIL qualified (Incident Management, Problem Management, Service...
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + ben
Posted: 15 May 2013
Helpdesk / 2nd Line Application Support / SQL / Ruislip
Uxbridge, South East
Broad technical knowledge: SQL skills coupled with good network TCP/IP and infrastructure related skills. Understanding and logical troubleshooting of Windows based application work flows, reports and forms,...
KV Recruitment Limited
Salary: £1 - £2 per annum + Benefits
Posted: 29 April 2013
Operations Support Analyst - 2nd/3rd line support
London
The job includes responsibility for day-to-day incident resolution as well as addressing system stability and deep-diving for root cause analysis. Key requirements are; - Provide 2nd /...
Church International
Salary: £36,000 to £45,500
Posted: 14 May 2013
Application Support Database Administrator
West London
We have a really exciting opportunity for a MS SQL Server Application Support Database Administrator to join our business... As our MS SQL Server Application Support Database Administrator...
Cineworld
Salary: £35k - 45k per year + Excellent Bens
Posted: 3 May 2013
Microsoft Pre-Sales Consultant
London
They provide detailed information and skills around the Microsoft stack, Exchange, Active Directory, Messaging, Unified Communications, Desktop, Windows 7 and Server technologies; delivering the true benefits of Microsoft...
Satigo
Salary: £60000 - £80000 per annum + Car, Health, Life, Pension
Posted: 16 May 2013
Infrastrastructure Consultant - SAM / Software Asset Management
London
Key Responsibilities:*Creating an inventory of installed software*Technical Implementation of ITAM / ITSM tools in a customer facing environment.*Supporting the SAM team with support and technical queries...
Mint
Salary: £3000 - £28000 per annum
Posted: 18 May 2013
Lync Consultant - Microsoft, Voice, Unified Communications, UC
London
They provide detailed information and skills around Microsoft Lync, Unified Communications, Collaboration, Video Collaboration, User Collaboration, Digital Media, and Signage and deliver the true benefits of Microsoft Lync,...
Satigo
Salary: £60000.00 - £80000.00 per annum + Car, Pension, Life, Health
Posted: 18 May 2013
Business Technology Strategy Consultant
City, London
Increasingly considering digital transformation and its impact on our clients' value propositions and operating models; emerging business technologies - social, cloud, mobile, big data etc; and, consideration of shifting...
Atos
Posted: 24 April 2013
EMC VNX Consultant
London
This company is the 3rd largest windows integrator in the world and own 65% all of corporate transformations project across EMEA. They provide detailed information and skills around...
Satigo
Salary: £40000.00 - £60000.00 per annum + Car, Health, Pension, Life
Posted: 16 May 2013
Senior VMware Consultant
London
They have some of the best consultants in the UK and often provide services alongside VMware, Microsoft, Citrix, AppSense, EMC, Cisco, NetApp, HDS, IBM, Symantec and many others.
Satigo
Salary: £65000.00 per annum + Pension, Healthcare, Life
Posted: 16 May 2013
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Last Updated Friday 17 May 2013
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