The table below looks at the statistics for ITSM skills in IT jobs advertised for the London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 301 395 372
Rank change year-on-year
+94 -23
Permanent jobs citing ITSM 422 298 378
As % of all permanent IT jobs located in London 1.00% 0.67% 0.77%
As % of the Processes & Methodologies category 1.13% 0.76% 0.89%
Number of salaries quoted 364 234 310
Median salary £50,000 £56,000 £52,500
Median salary % change year-on-year
-10.71% +6.66%
90% offered a salary of more than £32,500 £33,500 £31,000
10% offered a salary of more than £79,250 £70,000 £80,000
UK excluding London median salary £43,250 £42,500 £50,000
% change year-on-year
+1.76% -15.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the London region.

Processes & Methodologies Category
London
Permanent IT job ads with a match in the
Processes & Methodologies category
37485 38962 42576
As % of all permanent IT jobs located in London 89.14% 87.14% 86.49%
Number of salaries quoted 32257 32517 35043
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £37,500 £37,000
10% offered a salary of more than £85,000 £80,000 £80,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in London

The demand trend of job ads across the London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the London region.

ITSM Salary Trend in London

ITSM
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing ITSM across the London region over the 3 months to 6 May 2016.

ITSM Salary Histogram in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +67 94 £47,500 -15.17% 13
Kingston Upon Thames +21 18 £43,000 +84.94% 1
Canary Wharf - 10 £65,000 -
Chiswick -7 5 £60,000 +4.34%
Uxbridge - 4 £37,000 -
Beckenham - 3 £43,750 -
Bromley - 2 £68,750 -
Enfield - 1 £22,500 -
Clapham - 1 £30,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 6 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ITSM.

1 596 (81.42%) ITIL
2 549 (75.00%) Service Management
3 197 (26.91%) Finance
4 170 (23.22%) Service Delivery
5 161 (21.99%) Change Management
6 139 (18.99%) ITIL V3
7 137 (18.72%) Microsoft
8 136 (18.58%) ServiceNow
9 129 (17.62%) Windows
10 126 (17.21%) Project Management
11 119 (16.26%) Degree
12 100 (13.66%) Incident Management
13 87 (11.89%) PRINCE2
14 84 (11.48%) SQL Server
14 84 (11.48%) Active Directory
15 82 (11.20%) Management Information System
15 82 (11.20%) Analytical Skills
16 78 (10.66%) HTML
17 77 (10.52%) Linux
17 77 (10.52%) Problem Management
18 75 (10.25%) Remedy ITSM
18 75 (10.25%) Remedy
19 74 (10.11%) MS Excel
20 73 (9.97%) JavaScript
20 73 (9.97%) XML
21 69 (9.43%) MS Office
22 64 (8.74%) SQL
23 63 (8.61%) Windows Server
24 62 (8.47%) Web Services
24 62 (8.47%) Banking

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (5.05%) SharePoint
2 33 (4.51%) MS Exchange
3 20 (2.73%) WordPress
4 13 (1.78%) SharePoint 2010
5 7 (0.96%) Exchange Server 2010
5 7 (0.96%) WebSphere
6 6 (0.82%) Blackberry Enterprise Server
6 6 (0.82%) Exchange Server 2007
6 6 (0.82%) NetWeaver
6 6 (0.82%) Skype for Business
7 5 (0.68%) CMS
8 4 (0.55%) Apache
9 3 (0.41%) GlassFish
9 3 (0.41%) IIS
9 3 (0.41%) Oracle HTTP Server
9 3 (0.41%) Tomcat
9 3 (0.41%) WebSphere Application Server
10 2 (0.27%) Exchange Server 2000
10 2 (0.27%) Exchange Server 2003
10 2 (0.27%) Exchange Server 2013
Applications
1 74 (10.11%) MS Excel
2 69 (9.43%) MS Office
3 19 (2.60%) MS PowerPoint
4 18 (2.46%) MS Visio
5 13 (1.78%) MS Project
6 2 (0.27%) Spreadsheet
Business Applications
1 75 (10.25%) Remedy ITSM
2 14 (1.91%) Dynamics CRM
3 5 (0.68%) Oracle Applications
3 5 (0.68%) Oracle BPM
3 5 (0.68%) SAP GRC
3 5 (0.68%) SAP R/3
4 3 (0.41%) Oracle Payroll
5 2 (0.27%) Oracle Financials
5 2 (0.27%) SAP ERP
6 1 (0.14%) assyst
6 1 (0.14%) Dynamics AX
6 1 (0.14%) Dynamics NAV
6 1 (0.14%) Oracle EBS
6 1 (0.14%) SAP Oil and Gas
Cloud Services
1 60 (8.20%) SaaS
2 20 (2.73%) Office 365
3 19 (2.60%) PaaS
4 10 (1.37%) Microsoft Azure
5 5 (0.68%) IaaS
6 4 (0.55%) Amazon AWS
7 3 (0.41%) Cloud Computing
8 2 (0.27%) OpenShift
9 1 (0.14%) Bluemix
9 1 (0.14%) SuccessFactors
Communications & Networking
1 41 (5.60%) LAN
2 39 (5.33%) WAN
3 34 (4.64%) SAN
4 28 (3.83%) Firewall
5 24 (3.28%) Intranet
6 19 (2.60%) DNS
7 17 (2.32%) TCP/IP
8 16 (2.19%) Cisco ASA
9 15 (2.05%) Unified Communications
10 11 (1.50%) LDAP
10 11 (1.50%) Network Security
10 11 (1.50%) VPN
11 10 (1.37%) VoIP
12 9 (1.23%) Structured Cabling
13 8 (1.09%) FCoE
13 8 (1.09%) iSCSI
13 8 (1.09%) SSL
14 7 (0.96%) Internet
15 6 (0.82%) DHCP
15 6 (0.82%) FTP
Database & Business Intelligence
1 84 (11.48%) SQL Server
2 34 (4.64%) SQL Server Reporting Services
3 15 (2.05%) MySQL
3 15 (2.05%) SQL Server 2008
3 15 (2.05%) SQL Server Integration Services
4 13 (1.78%) Data Warehouse
5 12 (1.64%) SQL Server 2012
6 9 (1.23%) Relational Database
7 7 (0.96%) Data Mining
7 7 (0.96%) VLDB
8 6 (0.82%) BusinessObjects
8 6 (0.82%) Crystal Reports
8 6 (0.82%) Oracle Reports
8 6 (0.82%) SAP HANA
9 5 (0.68%) Big Data
9 5 (0.68%) GIS
10 3 (0.41%) DB2
10 3 (0.41%) EDRMS
10 3 (0.41%) Informix
10 3 (0.41%) PostgreSQL
Development Applications
1 8 (1.09%) Jenkins
2 6 (0.82%) Git (software)
3 3 (0.41%) Ant
3 3 (0.41%) Eclipse
3 3 (0.41%) Hudson
3 3 (0.41%) Maven
3 3 (0.41%) Mercurial
3 3 (0.41%) Sonatype Nexus
3 3 (0.41%) Subversion
4 2 (0.27%) JIRA
4 2 (0.27%) TeamCity
5 1 (0.14%) PowerBuilder
General
1 197 (26.91%) Finance
2 62 (8.47%) Banking
3 38 (5.19%) Retail
4 17 (2.32%) Telecoms
5 16 (2.19%) Law
5 16 (2.19%) Manufacturing
6 13 (1.78%) Legal
7 10 (1.37%) Marketing
8 8 (1.09%) Back Office
9 7 (0.96%) Front Office
9 7 (0.96%) Games
10 6 (0.82%) Investment Banking
11 5 (0.68%) Financial Institution
11 5 (0.68%) German Language
12 4 (0.55%) Advertising
13 3 (0.41%) Local Government
14 2 (0.27%) Retail Banking
15 1 (0.14%) Billing
15 1 (0.14%) Electronics
15 1 (0.14%) Publishing
Job Titles
1 130 (17.76%) Consultant
2 115 (15.71%) Service Manager
3 104 (14.21%) Analyst
4 55 (7.51%) IT Manager
5 49 (6.69%) ServiceNow Consultant
6 45 (6.15%) Architect
7 43 (5.87%) Delivery Manager
8 41 (5.60%) ITIL Manager
8 41 (5.60%) Services Delivery Manager
9 40 (5.46%) IT Services Manager
10 37 (5.05%) Infrastructure Engineer
10 37 (5.05%) Service Analyst
11 35 (4.78%) ITSM Consultant
12 33 (4.51%) Administrator
12 33 (4.51%) ITIL Service Manager
12 33 (4.51%) Support Analyst
13 32 (4.37%) Junior
14 31 (4.23%) Technical Consultant
15 28 (3.83%) Developer
16 26 (3.55%) Support Engineer
Libraries, Frameworks & Software Standards
1 78 (10.66%) HTML
2 73 (9.97%) XML
3 62 (8.47%) Web Services
4 50 (6.83%) CSS
5 16 (2.19%) .NET
6 14 (1.91%) AngularJS
7 13 (1.78%) HTML5
8 8 (1.09%) FIX Protocol
8 8 (1.09%) Flash
8 8 (1.09%) Ruby on Rails
9 7 (0.96%) Middleware
10 6 (0.82%) Ajax
10 6 (0.82%) SAP Basis
11 5 (0.68%) XML Schema
11 5 (0.68%) XSL
12 4 (0.55%) Doctrine
13 3 (0.41%) LAMP
14 2 (0.27%) .NET Framework
14 2 (0.27%) ActiveMQ
14 2 (0.27%) Apache Flex
Miscellaneous
1 82 (11.20%) Analytical Skills
1 82 (11.20%) Management Information System
2 42 (5.74%) Data Centre
3 38 (5.19%) CMDB
4 27 (3.69%) Computer Science
5 25 (3.42%) Replication
6 19 (2.60%) PMI
7 16 (2.19%) Fat Client
7 16 (2.19%) Thin Client
8 14 (1.91%) Statistics
9 12 (1.64%) Clustering
9 12 (1.64%) Enterprise Software
10 11 (1.50%) FMCG
11 9 (1.23%) Blackberry
12 8 (1.09%) Fintech
13 7 (0.96%) Life Science
13 7 (0.96%) Private Cloud
13 7 (0.96%) User Experience
13 7 (0.96%) Wiki
14 5 (0.68%) Taxonomies
Operating Systems
1 129 (17.62%) Windows
2 77 (10.52%) Linux
3 63 (8.61%) Windows Server
4 46 (6.28%) Windows 7
5 43 (5.87%) Unix
6 29 (3.96%) Windows Server 2008
7 27 (3.69%) Windows Server 2003
8 23 (3.14%) AIX
9 21 (2.87%) Red Hat Enterprise Linux
10 18 (2.46%) Solaris
10 18 (2.46%) SUSE
10 18 (2.46%) Windows Server 2012
11 16 (2.19%) Oracle Linux
11 16 (2.19%) SUSE Linux Enterprise Server
12 4 (0.55%) Android
12 4 (0.55%) Apple iOS
12 4 (0.55%) Windows XP
13 3 (0.41%) CentOS
13 3 (0.41%) Windows 10
14 2 (0.27%) Windows 2000 Server
Processes & Methodologies
1 596 (81.42%) ITIL
2 549 (75.00%) Service Management
3 170 (23.22%) Service Delivery
4 161 (21.99%) Change Management
5 139 (18.99%) ITIL V3
6 126 (17.21%) Project Management
7 100 (13.66%) Incident Management
8 87 (11.89%) PRINCE2
9 77 (10.52%) Problem Management
10 55 (7.51%) Release Management
11 54 (7.38%) Continuous Improvement
12 51 (6.97%) Performance Management
13 50 (6.83%) Service Design
14 49 (6.69%) CRM
15 46 (6.28%) Information Security
15 46 (6.28%) Stakeholder Management
16 44 (6.01%) Workflow
17 41 (5.60%) Process Improvement
18 38 (5.19%) Agile Software Development
18 38 (5.19%) Line Management
Programming Languages
1 73 (9.97%) JavaScript
2 64 (8.74%) SQL
3 26 (3.55%) Java
4 22 (3.01%) PowerShell
5 17 (2.32%) Perl
6 15 (2.05%) C#
7 13 (1.78%) Bash Shell
7 13 (1.78%) Ruby
8 11 (1.50%) T-SQL
9 7 (0.96%) PL/SQL
10 5 (0.68%) C
10 5 (0.68%) Shell Script
11 4 (0.55%) AWK
12 3 (0.41%) Korn
12 3 (0.41%) Objective-C
12 3 (0.41%) Python
12 3 (0.41%) VB
12 3 (0.41%) VBA
13 2 (0.27%) PHP
13 2 (0.27%) sed
Qualifications
1 119 (16.26%) Degree
2 59 (8.06%) ITIL Certification
3 32 (4.37%) Microsoft Certification
4 23 (3.14%) MCSE
5 21 (2.87%) PMI Certification
6 20 (2.73%) CISSP
6 20 (2.73%) MCSA
7 19 (2.60%) CEH
7 19 (2.60%) Security Cleared
8 17 (2.32%) SC Cleared
9 16 (2.19%) ISEB
10 14 (1.91%) Six Sigma Green Belt
11 9 (1.23%) MCP
12 7 (0.96%) Cisco Certification
13 6 (0.82%) CCNA
13 6 (0.82%) MCITP
14 5 (0.68%) PRINCE2 Practitioner
15 4 (0.55%) MCTS
16 3 (0.41%) MOS
16 3 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 57 (7.79%) SLA
2 35 (4.78%) COBIT
3 21 (2.87%) QA
4 14 (1.91%) ISO/IEC 27001
4 14 (1.91%) PMBOK
5 10 (1.37%) Data Quality
6 9 (1.23%) SAS 70
7 5 (0.68%) ISO22301
8 4 (0.55%) PCI DSS
8 4 (0.55%) Sarbanes-Oxley
9 2 (0.27%) ISO 9001
10 1 (0.14%) ISO/IEC 20000
10 1 (0.14%) P3O
System Software
1 84 (11.48%) Active Directory
2 37 (5.05%) VMware Infrastructure
3 24 (3.28%) vSphere
4 15 (2.05%) XenDesktop
4 15 (2.05%) XenServer
5 10 (1.37%) VMware ESX
6 9 (1.23%) Firmware
6 9 (1.23%) NFS
6 9 (1.23%) Veritas Cluster Server
7 8 (1.09%) XenApp
8 5 (0.68%) Docker
9 4 (0.55%) VMware ESXi
10 3 (0.41%) Squid
10 3 (0.41%) vCloud
11 2 (0.27%) Hyper-V
11 2 (0.27%) Microsoft Virtual Server
12 1 (0.14%) BitLocker
12 1 (0.14%) Citrix Presentation Server
12 1 (0.14%) Veritas File System
12 1 (0.14%) Xen
Systems Management
1 23 (3.14%) SCCM
2 14 (1.91%) Tivoli Storage Manager
3 12 (1.64%) Nagios
4 10 (1.37%) ZABBIX
5 9 (1.23%) SCOM
6 8 (1.09%) Opsview
7 7 (0.96%) Puppet
8 5 (0.68%) HP Data Protector
9 3 (0.41%) Ansible
9 3 (0.41%) NetBackup
9 3 (0.41%) Opscode Chef
10 2 (0.27%) CA Wily
10 2 (0.27%) Cisco CUCM
10 2 (0.27%) DameWare
10 2 (0.27%) SCOrch
10 2 (0.27%) vRealize
10 2 (0.27%) Windows Intune
10 2 (0.27%) Zenoss
11 1 (0.14%) Mesos
11 1 (0.14%) Oracle ZFS
Vendors
1 137 (18.72%) Microsoft
2 136 (18.58%) ServiceNow
3 75 (10.25%) Remedy
4 59 (8.06%) VMware
5 58 (7.92%) Oracle
6 56 (7.65%) Cisco
7 44 (6.01%) HP
8 42 (5.74%) Citrix
9 36 (4.92%) BMC
9 36 (4.92%) IBM
10 27 (3.69%) Red Hat
11 24 (3.28%) Sun
12 22 (3.01%) SAP
13 18 (2.46%) Dell
13 18 (2.46%) SolarWinds
14 15 (2.05%) Veeam
15 14 (1.91%) Riverbed
16 13 (1.78%) CheckPoint
16 13 (1.78%) NetApp
17 12 (1.64%) Brocade
City, London
Computer People
Salary: £45000.00 - £50000.00 per annum + Benefits
Posted: 1 hour ago
City, London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 4 hours ago
London
Think IT Recruitment
Salary: £55000 - £65000 per annum + Benefits
Posted: Yesterday
London
Deerfoot IT Resources Ltd
Salary: £60000 - £63000 per annum + Commission
Posted: Yesterday
London
Networking People
Salary: £80000 - £100000 per annum + full corporate benefits package
Posted: Yesterday
City, London
MACQUARIE
Posted: Yesterday
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 2 days ago
Central London / West End
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 2 days ago
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 3 days ago
London
Harris Global
Salary: From £75,000 to £85,000 per annum Benefits + Bonus
Posted: 6 days ago
London
Deerfoot IT Resources Ltd
Salary: £45000 - £50000 per annum + Generous Commission
Posted: 7 days ago
Kingston upon Thames
Hays Specialist Recruitment Ltd
Salary: £35511.00 - £45403.00 per annum + Excellent benefits
Posted: 8 days ago
West London
Vodafone
Salary: £Attractive Base plus Bonus, 28 days hols, pension sheme, share scheme
Posted: 10 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 11 days ago
West London
L'OREAL UK LTD
Salary: Competitive and Benefits
Posted: 18 days ago
London
Rock Commercial Recruitment
Posted: 24 days ago
London
Pro-Quest
Salary: 40000-75000 Per Annum + Bonus + Pension + Private Health +Life Assurance
Posted: 24 days ago