The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 203 206 213
Rank change year-on-year
+3 +7
Permanent jobs requiring a 1st Line Support 50 33 46
As % of all permanent IT jobs located in the North West 0.68% 0.49% 0.58%
As % of the Job Titles category 0.72% 0.52% 0.60%
Number of salaries quoted 50 32 41
Average salary £19,750 £18,500 £17,000
Average salary % change year-on-year
+6.75% +8.82%
90% offered a salary of more than £18,000 £15,200 £14,500
10% offered a salary of more than £23,775 £22,350 £19,500
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6897 6394 7659
As % of all permanent IT jobs located in the North West 94.34% 95.33% 96.45%
Number of salaries quoted 5931 5407 6751
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 33 £20,500 +2.50% 4
Cheshire +3 15 £18,500 +1.36% 1
Merseyside +8 1 £20,000 -4.76% 2
Lancashire -6 1 £21,500 +43.33%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 54 (58.06%) Windows
2 44 (47.31%) Active Directory
3 35 (37.63%) MS Excel
4 33 (35.48%) Microsoft
5 24 (25.81%) MS Office
6 23 (24.73%) Windows XP
7 21 (22.58%) ITIL
8 19 (20.43%) Windows 7
9 14 (15.05%) Windows Server 2008
10 12 (12.90%) LAN
10 12 (12.90%) WAN
10 12 (12.90%) TCP/IP
10 12 (12.90%) VPN
10 12 (12.90%) SLA
11 10 (10.75%) MCP
12 9 (9.68%) IBM Notes
12 9 (9.68%) Microsoft Certification
12 9 (9.68%) Lotus
12 9 (9.68%) VMware
12 9 (9.68%) Windows Server 2012
13 8 (8.60%) Citrix
13 8 (8.60%) Benchmarking
13 8 (8.60%) Service Management
13 8 (8.60%) Incident Management
13 8 (8.60%) VMware Infrastructure
14 7 (7.53%) Windows Server 2003
14 7 (7.53%) Windows 8
15 6 (6.45%) MCSE
15 6 (6.45%) Manufacturing
15 6 (6.45%) Hyper-V

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (9.68%) IBM Notes
2 3 (3.23%) MS Exchange
3 2 (2.15%) GroupWise
4 1 (1.08%) Blackberry Enterprise Server
4 1 (1.08%) WebSphere
4 1 (1.08%) Zimbra
4 1 (1.08%) Exchange Server 2010
4 1 (1.08%) SharePoint
Applications
1 35 (37.63%) MS Excel
2 24 (25.81%) MS Office
3 1 (1.08%) Photoshop
3 1 (1.08%) Adobe Illustrator
Business Applications
1 1 (1.08%) Dynamics CRM
1 1 (1.08%) Line 100
1 1 (1.08%) Magento
Cloud Services
1 2 (2.15%) Cloud Computing
2 1 (1.08%) Google Apps
2 1 (1.08%) Office 365
Communications & Networking
1 12 (12.90%) WAN
1 12 (12.90%) TCP/IP
1 12 (12.90%) VPN
1 12 (12.90%) LAN
2 3 (3.23%) Broadband
3 1 (1.08%) VoIP
3 1 (1.08%) DNS
3 1 (1.08%) MPLS
3 1 (1.08%) Firewall
Database & Business Intelligence
1 4 (4.30%) SQL Server
2 1 (1.08%) Crystal Reports
Development Applications
1 2 (2.15%) JIRA
General
1 6 (6.45%) Manufacturing
2 4 (4.30%) Retail
3 3 (3.23%) Advertising
3 3 (3.23%) Pharmaceutical
3 3 (3.23%) Legal
3 3 (3.23%) German Language
4 2 (2.15%) Finance
4 2 (2.15%) Marketing
5 1 (1.08%) Law
5 1 (1.08%) Back Office
Libraries, Frameworks & Software Standards
1 2 (2.15%) .NET
2 1 (1.08%) CSS
2 1 (1.08%) Middleware
2 1 (1.08%) HTML
Miscellaneous
1 4 (4.30%) Analytical Skills
2 3 (3.23%) EPoS
3 2 (2.15%) Blackberry
3 2 (2.15%) GIS
4 1 (1.08%) Management Information System
4 1 (1.08%) Video Conferencing
4 1 (1.08%) Mobile App
4 1 (1.08%) Client/Server
Operating Systems
1 54 (58.06%) Windows
2 23 (24.73%) Windows XP
3 19 (20.43%) Windows 7
4 14 (15.05%) Windows Server 2008
5 9 (9.68%) Windows Server 2012
6 7 (7.53%) Windows 8
6 7 (7.53%) Windows Server 2003
7 1 (1.08%) Windows Vista
7 1 (1.08%) Linux
7 1 (1.08%) UNIX
Processes & Methodologies
1 21 (22.58%) ITIL
2 8 (8.60%) Benchmarking
2 8 (8.60%) Service Management
2 8 (8.60%) Incident Management
3 4 (4.30%) Line Management
4 3 (3.23%) E-Commerce
4 3 (3.23%) Time Management
4 3 (3.23%) Change Control
5 2 (2.15%) Data Analytics
5 2 (2.15%) Analytics
5 2 (2.15%) Content Management
5 2 (2.15%) Data Entry
5 2 (2.15%) Service Delivery
5 2 (2.15%) CRM
5 2 (2.15%) Practice Management
6 1 (1.08%) Migration
6 1 (1.08%) Change Management
6 1 (1.08%) ITIL V3
6 1 (1.08%) Logistics
Programming Languages
1 5 (5.38%) SQL
2 2 (2.15%) VB
2 2 (2.15%) C#
Qualifications
1 10 (10.75%) MCP
2 9 (9.68%) Microsoft Certification
3 6 (6.45%) MCSE
4 4 (4.30%) ITIL Certification
5 2 (2.15%) Degree
6 1 (1.08%) ITIL Foundation Certificate
6 1 (1.08%) MCTS
6 1 (1.08%) MCSA
Quality Assurance & Compliance
1 12 (12.90%) SLA
System Software
1 44 (47.31%) Active Directory
2 8 (8.60%) VMware Infrastructure
3 6 (6.45%) Hyper-V
4 3 (3.23%) Terminal Services
5 2 (2.15%) MetaFrame
Systems Management
1 1 (1.08%) SCCM
Vendors
1 33 (35.48%) Microsoft
2 9 (9.68%) Lotus
2 9 (9.68%) VMware
3 8 (8.60%) Citrix
4 4 (4.30%) Dell
5 3 (3.23%) HP
5 3 (3.23%) IBM
6 2 (2.15%) Scalix
6 2 (2.15%) Google
7 1 (1.08%) Apple
7 1 (1.08%) Sage
7 1 (1.08%) Salesforce.com
7 1 (1.08%) Sophos
7 1 (1.08%) Cisco
7 1 (1.08%) Adobe
7 1 (1.08%) Novell
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 3 days ago
Stockport
Applause IT Innovation
Salary: £17000 - £19000 per annum + Pension
Posted: 6 days ago
Cheshire
Chassam Contract
Salary: Up to £18,000 per annum
Posted: 8 days ago
Liverpool
Bluefire Consulting
Salary: £13.50 - £14 per hour
Posted: 8 days ago
Manchester
Blue Town Online
Salary: £20k per year
Posted: 10 days ago
Manchester, Lancashire
boohoo.com
Salary: Competitive Salary Plus Package
Posted: 17 days ago