The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 206 216 219
Rank change year-on-year
+10 +3
Permanent jobs requiring a 1st Line Support 37 42 39
As % of all permanent IT jobs located in the North West 0.63% 0.64% 0.55%
As % of the Job Titles category 0.65% 0.66% 0.57%
Number of salaries quoted 37 40 32
Median salary £19,000 £20,000 £19,500
Median salary % change year-on-year
-5.00% +2.56%
90% offered a salary of more than £17,478 £17,971 £16,000
10% offered a salary of more than £25,000 £24,000 £23,500
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5718 6372 6827
As % of all permanent IT jobs located in the North West 97.59% 96.87% 96.71%
Number of salaries quoted 4785 5195 5483
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 27 July 2016.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +18 22 £19,500 -2.50% 5
Cheshire +28 9 £18,750 -6.25% 3
Lancashire +14 4 £15,500 -16.21%
Merseyside -4 2 £17,797 -6.33%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 27 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 33 (46.48%) Windows
2 23 (32.39%) Active Directory
3 16 (22.54%) Microsoft
4 15 (21.13%) MS Office
5 14 (19.72%) Windows 7
6 12 (16.90%) Citrix
6 12 (16.90%) Finance
7 11 (15.49%) WAN
7 11 (15.49%) MS Excel
8 10 (14.08%) LAN
9 9 (12.68%) Windows XP
10 8 (11.27%) Windows Server
10 8 (11.27%) Firewall
10 8 (11.27%) MS Exchange
10 8 (11.27%) ITIL
11 7 (9.86%) Windows Server 2012
12 6 (8.45%) iPad
12 6 (8.45%) German Language
12 6 (8.45%) SQL
12 6 (8.45%) SLA
12 6 (8.45%) Service Delivery
12 6 (8.45%) Law
13 5 (7.04%) Management Information System
13 5 (7.04%) Terminal Server
13 5 (7.04%) Blackberry
13 5 (7.04%) Blackberry Enterprise Server
13 5 (7.04%) Exchange Server 2003
13 5 (7.04%) Degree
14 4 (5.63%) Coaching
14 4 (5.63%) Analytical Skills

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.27%) MS Exchange
2 5 (7.04%) Blackberry Enterprise Server
2 5 (7.04%) Exchange Server 2003
3 3 (4.23%) Exchange Server 2010
4 2 (2.82%) IIS
Applications
1 15 (21.13%) MS Office
2 11 (15.49%) MS Excel
Cloud Services
1 4 (5.63%) Office 365
2 2 (2.82%) Cloud Computing
2 2 (2.82%) Google Apps
2 2 (2.82%) Google Drive
Communications & Networking
1 11 (15.49%) WAN
2 10 (14.08%) LAN
3 8 (11.27%) Firewall
4 4 (5.63%) Extranet
5 3 (4.23%) Network Security
6 2 (2.82%) HTTP
6 2 (2.82%) VPN
7 1 (1.41%) BGP
7 1 (1.41%) IP Telephony
7 1 (1.41%) OSPF
7 1 (1.41%) SNMP
7 1 (1.41%) TCP/IP
7 1 (1.41%) VoIP
Database & Business Intelligence
1 2 (2.82%) Relational Database
2 1 (1.41%) SQL Server
Development Applications
1 1 (1.41%) JIRA
General
1 12 (16.90%) Finance
2 6 (8.45%) German Language
2 6 (8.45%) Law
3 4 (5.63%) Legal
4 1 (1.41%) French Language
Libraries, Frameworks & Software Standards
1 2 (2.82%) .NET
1 2 (2.82%) HTML
Miscellaneous
1 6 (8.45%) iPad
2 5 (7.04%) Blackberry
2 5 (7.04%) Management Information System
3 4 (5.63%) Analytical Skills
4 3 (4.23%) iPhone
5 2 (2.82%) Driving Licence
5 2 (2.82%) Replication
5 2 (2.82%) User Experience
6 1 (1.41%) Computer Science
6 1 (1.41%) NHS
6 1 (1.41%) Wiki
Operating Systems
1 33 (46.48%) Windows
2 14 (19.72%) Windows 7
3 9 (12.68%) Windows XP
4 8 (11.27%) Windows Server
5 7 (9.86%) Windows Server 2012
6 4 (5.63%) Unix
6 4 (5.63%) Windows Server 2003
6 4 (5.63%) Windows Server 2008
7 3 (4.23%) Android
8 2 (2.82%) Linux
Processes & Methodologies
1 8 (11.27%) ITIL
2 6 (8.45%) Service Delivery
3 4 (5.63%) Coaching
3 4 (5.63%) Service Management
3 4 (5.63%) Time Management
4 3 (4.23%) CRM
4 3 (4.23%) Data Protection
4 3 (4.23%) Incident Management
4 3 (4.23%) Software Testing
5 2 (2.82%) Change Control
5 2 (2.82%) Conflict Management
5 2 (2.82%) Document Management
5 2 (2.82%) Software Distribution
6 1 (1.41%) Agile Software Development
6 1 (1.41%) Case Management
6 1 (1.41%) Data Validation
6 1 (1.41%) Network Monitoring
6 1 (1.41%) Process Improvement
6 1 (1.41%) Ticket Management
6 1 (1.41%) Virtual Environments
Programming Languages
1 6 (8.45%) SQL
2 2 (2.82%) C#
2 2 (2.82%) VB
3 1 (1.41%) Java
Qualifications
1 5 (7.04%) Degree
2 4 (5.63%) ITIL Certification
2 4 (5.63%) Microsoft Certification
3 3 (4.23%) A+ Certification
3 3 (4.23%) MCITP
3 3 (4.23%) MCSA
3 3 (4.23%) Network+ Certification
4 1 (1.41%) ITIL Foundation Certificate
4 1 (1.41%) MOS
Quality Assurance & Compliance
1 6 (8.45%) SLA
2 1 (1.41%) QA
System Software
1 23 (32.39%) Active Directory
2 5 (7.04%) Terminal Server
3 2 (2.82%) VMware Infrastructure
Systems Management
1 1 (1.41%) SCCM
Vendors
1 16 (22.54%) Microsoft
2 12 (16.90%) Citrix
3 4 (5.63%) AppSense
3 4 (5.63%) Salesforce.com
4 2 (2.82%) Apple
4 2 (2.82%) Cisco
4 2 (2.82%) Google
4 2 (2.82%) VMware
5 1 (1.41%) Extreme Networks
5 1 (1.41%) Juniper
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: 5 days ago
Manchester, Lancashire
Senitor Associates
Salary: £17000 per annum
Posted: 6 days ago
Wigan, Lancashire
Senitor Associates
Salary: £16000 - £18000 per annum + fast progression opportunities
Posted: 6 days ago
Macclesfield, Cheshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: 5 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £28000 per annum + Benefits
Posted: 6 days ago
Northwich, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £13000.00 - £15000.00 per annum
Posted: 5 days ago
Manchester
Applause IT Ltd
Salary: £20000 - £25000 per annum + Training & Unlimited Opportunity
Posted: 26 days ago
Alderley Edge
Applause IT Ltd
Salary: £20000 - £25000 per annum + Benefits & Progression
Posted: 21 days ago