The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 210 211 196
Rank change year-on-year
+1 -15
Permanent jobs requiring a 1st Line Support 53 31 53
As % of all permanent IT jobs located in the North West 0.71% 0.46% 0.74%
As % of the Job Titles category 0.75% 0.49% 0.76%
Number of salaries quoted 49 28 45
Average salary £19,500 £19,000 £17,000
Average salary % change year-on-year
+2.63% +11.76%
90% offered a salary of more than £16,300 £15,420 £15,750
10% offered a salary of more than £23,500 £21,590 £21,560
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7097 6361 6930
As % of all permanent IT jobs located in the North West 94.46% 94.25% 96.77%
Number of salaries quoted 5990 5441 5944
Average salary £38,500 £36,000 £35,000
Average salary % change year-on-year
+6.94% +2.85%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £54,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 17 October 2014.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 17 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 26 £19,250 -8.33% 5
Cheshire +1 20 £18,500 -2.63% 6
Merseyside +19 6 £23,500 +38.23%
Lancashire -8 1 £21,500 +29.90%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 17 October 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 45 (49.45%) Windows
2 32 (35.16%) Active Directory
3 31 (34.07%) MS Excel
3 31 (34.07%) Microsoft
4 27 (29.67%) Windows 7
5 23 (25.27%) MS Office
6 22 (24.18%) Windows Server 2008
7 20 (21.98%) Microsoft Certification
8 19 (20.88%) MCP
9 18 (19.78%) Windows XP
10 17 (18.68%) ITIL
10 17 (18.68%) Windows Server 2012
11 15 (16.48%) VMware
11 15 (16.48%) VPN
12 14 (15.38%) Windows Server 2003
12 14 (15.38%) Service Management
13 13 (14.29%) VMware Infrastructure
14 12 (13.19%) Hyper-V
14 12 (13.19%) TCP/IP
15 11 (12.09%) MCSE
15 11 (12.09%) SQL
16 10 (10.99%) MS Exchange
16 10 (10.99%) Manufacturing
17 9 (9.89%) LAN
17 9 (9.89%) SLA
17 9 (9.89%) WAN
18 8 (8.79%) Windows 8
19 7 (7.69%) Exchange Server 2010
19 7 (7.69%) Management Information System
19 7 (7.69%) MCSA

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 17 October 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (10.99%) MS Exchange
2 7 (7.69%) Exchange Server 2010
3 3 (3.30%) IIS
4 2 (2.20%) GroupWise
5 1 (1.10%) Blackberry Enterprise Server
5 1 (1.10%) WebSphere
5 1 (1.10%) Exchange Server 2007
5 1 (1.10%) Zimbra
5 1 (1.10%) IBM Notes
5 1 (1.10%) SharePoint
Applications
1 31 (34.07%) MS Excel
2 23 (25.27%) MS Office
Business Applications
1 1 (1.10%) Dynamics CRM
1 1 (1.10%) Line 100
Cloud Services
1 3 (3.30%) Amazon AWS
2 2 (2.20%) Cloud Computing
3 1 (1.10%) Google Apps
3 1 (1.10%) Office 365
Communications & Networking
1 15 (16.48%) VPN
2 12 (13.19%) TCP/IP
3 9 (9.89%) LAN
3 9 (9.89%) WAN
4 5 (5.49%) DNS
5 3 (3.30%) DHCP
5 3 (3.30%) Broadband
6 1 (1.10%) VoIP
6 1 (1.10%) Intranet
6 1 (1.10%) Internet
6 1 (1.10%) MPLS
6 1 (1.10%) Firewall
Database & Business Intelligence
1 1 (1.10%) Crystal Reports
Development Applications
1 2 (2.20%) JIRA
General
1 10 (10.99%) Manufacturing
2 5 (5.49%) Retail
3 3 (3.30%) Advertising
3 3 (3.30%) Pharmaceutical
3 3 (3.30%) Finance
4 2 (2.20%) Law
4 2 (2.20%) Marketing
5 1 (1.10%) German Language
5 1 (1.10%) Back Office
Libraries, Frameworks & Software Standards
1 3 (3.30%) Web Services
1 3 (3.30%) LAMP
2 2 (2.20%) .NET
3 1 (1.10%) Middleware
Miscellaneous
1 7 (7.69%) Management Information System
2 4 (4.40%) Analytical Skills
3 3 (3.30%) EPoS
3 3 (3.30%) Blackberry
4 2 (2.20%) GIS
5 1 (1.10%) Mathematics
5 1 (1.10%) Video Conferencing
5 1 (1.10%) Mobile App
Operating Systems
1 45 (49.45%) Windows
2 27 (29.67%) Windows 7
3 22 (24.18%) Windows Server 2008
4 18 (19.78%) Windows XP
5 17 (18.68%) Windows Server 2012
6 14 (15.38%) Windows Server 2003
7 8 (8.79%) Windows 8
8 6 (6.59%) UNIX
9 3 (3.30%) Ubuntu
9 3 (3.30%) CentOS
9 3 (3.30%) Linux
10 1 (1.10%) Windows 2000
10 1 (1.10%) Windows Vista
Processes & Methodologies
1 17 (18.68%) ITIL
2 14 (15.38%) Service Management
3 5 (5.49%) Incident Management
4 4 (4.40%) Change Control
4 4 (4.40%) Line Management
5 3 (3.30%) Penetration Testing
5 3 (3.30%) Load Balancing
5 3 (3.30%) Benchmarking
6 2 (2.20%) Content Management
6 2 (2.20%) CRM
6 2 (2.20%) E-Commerce
6 2 (2.20%) Data Entry
6 2 (2.20%) Data Analytics
6 2 (2.20%) Analytics
7 1 (1.10%) Logistics
7 1 (1.10%) ITIL V3
7 1 (1.10%) Change Management
7 1 (1.10%) Migration
7 1 (1.10%) Asset Management
Programming Languages
1 11 (12.09%) SQL
2 2 (2.20%) VB
2 2 (2.20%) C#
Qualifications
1 20 (21.98%) Microsoft Certification
2 19 (20.88%) MCP
3 11 (12.09%) MCSE
4 7 (7.69%) MCSA
5 6 (6.59%) MCTS
6 3 (3.30%) ITIL Certification
7 2 (2.20%) Degree
7 2 (2.20%) ITIL Foundation Certificate
8 1 (1.10%) MCITP
Quality Assurance & Compliance
1 9 (9.89%) SLA
System Software
1 32 (35.16%) Active Directory
2 13 (14.29%) VMware Infrastructure
3 12 (13.19%) Hyper-V
4 3 (3.30%) Terminal Services
5 1 (1.10%) VMware ESXi
Systems Management
1 1 (1.10%) SCCM
Vendors
1 31 (34.07%) Microsoft
2 15 (16.48%) VMware
3 4 (4.40%) Dell
3 4 (4.40%) Citrix
4 3 (3.30%) HP
5 2 (2.20%) Scalix
5 2 (2.20%) Google
6 1 (1.10%) SonicWALL
6 1 (1.10%) Draytek
6 1 (1.10%) Oracle
6 1 (1.10%) Cisco
6 1 (1.10%) Novell
6 1 (1.10%) Lotus
6 1 (1.10%) Apple
6 1 (1.10%) Sage
6 1 (1.10%) Salesforce.com
6 1 (1.10%) Sophos
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 2 days ago
Warrington, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 4 days ago
Cheshire
Senitor Associates
Salary: £17000 per annum
Posted: 4 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 4 days ago
Macclesfield, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 6 days ago
Cheshire
Roc Search
Salary: £17000 - £20000 per annum
Posted: 6 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 6 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 9 days ago
Bury
Applause IT Innovation
Salary: £20000 - £23000 per annum + bens
Posted: 9 days ago