The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
First Line Support
Rank 204 214 224
Rank change year-on-year
+10 +10
Permanent jobs requiring a 1st Line Support 39 47 44
As % of all permanent IT jobs located in the North West 0.65% 0.70% 0.59%
As % of the Job Titles category 0.67% 0.73% 0.62%
Number of salaries quoted 39 46 38
Median salary £19,000 £20,000 £19,500
Median salary % change year-on-year
-5.00% +2.56%
90% offered a salary of more than £16,000 £17,607 £15,850
10% offered a salary of more than £25,000 £22,000 £23,500
UK excluding London median salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5859 6474 7141
As % of all permanent IT jobs located in the North West 97.36% 96.92% 96.43%
Number of salaries quoted 4911 5378 5742
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £22,750
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 27 August 2016.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 23 £22,500 +11.11% 1
Cheshire +11 8 £18,750 -1.31% 3
Lancashire +7 5 £14,000 -22.22%
Merseyside -9 3 £17,797 -11.01%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 27 August 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 31 (46.27%) Windows
2 21 (31.34%) Active Directory
3 15 (22.39%) Microsoft
4 14 (20.90%) MS Office
5 11 (16.42%) Windows XP
5 11 (16.42%) WAN
6 10 (14.93%) LAN
6 10 (14.93%) MS Excel
6 10 (14.93%) Finance
6 10 (14.93%) Windows 7
7 8 (11.94%) Windows Server 2012
7 8 (11.94%) Firewall
8 7 (10.45%) Service Delivery
8 7 (10.45%) SLA
8 7 (10.45%) Windows Server
9 6 (8.96%) Citrix
9 6 (8.96%) MS Exchange
9 6 (8.96%) ITIL
9 6 (8.96%) SQL
9 6 (8.96%) iPad
10 5 (7.46%) Coaching
10 5 (7.46%) Windows Server 2008
10 5 (7.46%) Windows Server 2003
10 5 (7.46%) Extranet
11 4 (5.97%) Salesforce.com
11 4 (5.97%) Apple
11 4 (5.97%) Unix
11 4 (5.97%) Data Protection
11 4 (5.97%) Exchange Server 2003
11 4 (5.97%) Degree

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.96%) MS Exchange
2 4 (5.97%) Exchange Server 2003
3 3 (4.48%) Exchange Server 2010
4 2 (2.99%) Blackberry Enterprise Server
4 2 (2.99%) IIS
Applications
1 14 (20.90%) MS Office
2 10 (14.93%) MS Excel
Cloud Services
1 4 (5.97%) Office 365
2 2 (2.99%) Cloud Computing
2 2 (2.99%) Google Apps
2 2 (2.99%) Google Drive
Communications & Networking
1 11 (16.42%) WAN
2 10 (14.93%) LAN
3 8 (11.94%) Firewall
4 5 (7.46%) Extranet
5 3 (4.48%) Network Security
6 2 (2.99%) HTTP
7 1 (1.49%) BGP
7 1 (1.49%) IP Telephony
7 1 (1.49%) OSPF
7 1 (1.49%) SNMP
7 1 (1.49%) TCP/IP
7 1 (1.49%) VoIP
Database & Business Intelligence
1 2 (2.99%) Relational Database
Development Applications
1 1 (1.49%) JIRA
General
1 10 (14.93%) Finance
2 4 (5.97%) German Language
3 3 (4.48%) Law
4 2 (2.99%) Legal
5 1 (1.49%) French Language
Libraries, Frameworks & Software Standards
1 2 (2.99%) .NET
1 2 (2.99%) HTML
Miscellaneous
1 6 (8.96%) iPad
2 4 (5.97%) User Experience
3 3 (4.48%) Analytical Skills
3 3 (4.48%) iPhone
3 3 (4.48%) Management Information System
4 2 (2.99%) Blackberry
4 2 (2.99%) Driving Licence
4 2 (2.99%) Replication
5 1 (1.49%) Computer Science
5 1 (1.49%) Mobile Computing
5 1 (1.49%) NHS
5 1 (1.49%) Wiki
Operating Systems
1 31 (46.27%) Windows
2 11 (16.42%) Windows XP
3 10 (14.93%) Windows 7
4 8 (11.94%) Windows Server 2012
5 7 (10.45%) Windows Server
6 5 (7.46%) Windows Server 2003
6 5 (7.46%) Windows Server 2008
7 4 (5.97%) Unix
8 3 (4.48%) Android
Processes & Methodologies
1 7 (10.45%) Service Delivery
2 6 (8.96%) ITIL
3 5 (7.46%) Coaching
4 4 (5.97%) Change Control
4 4 (5.97%) Data Protection
4 4 (5.97%) Software Distribution
5 3 (4.48%) CRM
5 3 (4.48%) Incident Management
5 3 (4.48%) Service Management
5 3 (4.48%) Software Testing
5 3 (4.48%) Time Management
6 2 (2.99%) Conflict Management
6 2 (2.99%) Document Management
7 1 (1.49%) Agile Software Development
7 1 (1.49%) Change Management
7 1 (1.49%) Data Validation
7 1 (1.49%) E-Commerce
7 1 (1.49%) Process Improvement
7 1 (1.49%) Validation
7 1 (1.49%) Virtual Environments
Programming Languages
1 6 (8.96%) SQL
2 2 (2.99%) C#
2 2 (2.99%) VB
Qualifications
1 4 (5.97%) Degree
2 3 (4.48%) A+ Certification
2 3 (4.48%) MCITP
2 3 (4.48%) MCSA
2 3 (4.48%) Microsoft Certification
2 3 (4.48%) Network+ Certification
3 2 (2.99%) ITIL Certification
4 1 (1.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (10.45%) SLA
2 1 (1.49%) QA
System Software
1 21 (31.34%) Active Directory
2 2 (2.99%) Terminal Server
3 1 (1.49%) VMware Infrastructure
Systems Management
1 1 (1.49%) SCCM
Vendors
1 15 (22.39%) Microsoft
2 6 (8.96%) Citrix
3 4 (5.97%) Apple
3 4 (5.97%) Salesforce.com
4 2 (2.99%) AppSense
4 2 (2.99%) Cisco
4 2 (2.99%) Google
5 1 (1.49%) Extreme Networks
5 1 (1.49%) Juniper
5 1 (1.49%) VMware
Cheshire
Senitor Associates
Salary: £18000 per annum
Posted: 4 days ago
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 4 days ago
Macclesfield
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 23 days ago