The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 214 212 216
Rank change year-on-year
-2 +4
Permanent jobs requiring a 1st Line Support 30 37 38
As % of all permanent IT jobs located in the North West 0.47% 0.53% 0.51%
As % of the Job Titles category 0.49% 0.55% 0.54%
Number of salaries quoted 29 28 33
Average salary £20,000 £19,750 £19,500
Average salary % change year-on-year
+1.26% +1.28%
90% offered a salary of more than £18,000 £17,350 £16,500
10% offered a salary of more than £25,000 £23,150 £24,600
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6097 6707 7078
As % of all permanent IT jobs located in the North West 95.27% 95.51% 95.33%
Number of salaries quoted 4868 5411 5954
Average salary £40,000 £36,500 £35,000
Average salary % change year-on-year
+9.58% +4.28%
90% offered a salary of more than £24,690 £24,000 £23,500
10% offered a salary of more than £55,000 £51,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +5 15 £19,000 -6.17% 4
Manchester -7 12 £18,500 +2.77% 4
Merseyside +11 2 £20,250 -13.82% 1
Lancashire - 1 £28,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 1 May 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 54 (73.97%) Windows
2 35 (47.95%) Active Directory
3 34 (46.58%) MS Excel
4 31 (42.47%) MS Office
5 25 (34.25%) Microsoft
6 21 (28.77%) Windows 7
7 19 (26.03%) Windows XP
8 18 (24.66%) TCP/IP
9 14 (19.18%) VPN
9 14 (19.18%) Linux
9 14 (19.18%) ITIL
10 12 (16.44%) DNS
10 12 (16.44%) DHCP
10 12 (16.44%) Citrix
11 11 (15.07%) Windows Server 2008
12 10 (13.70%) MCITP
12 10 (13.70%) Microsoft Certification
12 10 (13.70%) MCP
12 10 (13.70%) UNIX
12 10 (13.70%) MCSE
12 10 (13.70%) MCSA
13 9 (12.33%) Incident Management
14 8 (10.96%) SLA
15 7 (9.59%) SQL Server
16 6 (8.22%) Finance
16 6 (8.22%) Lotus
16 6 (8.22%) Benchmarking
16 6 (8.22%) IBM Notes
17 4 (5.48%) Legal
17 4 (5.48%) LAN

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 1 May 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (8.22%) IBM Notes
2 2 (2.74%) Exchange Server 2013
3 1 (1.37%) OpenEdge
Applications
1 34 (46.58%) MS Excel
2 31 (42.47%) MS Office
3 1 (1.37%) Photoshop
3 1 (1.37%) Adobe Illustrator
Business Applications
1 1 (1.37%) Magento
Cloud Services
1 1 (1.37%) Amazon AWS
Communications & Networking
1 18 (24.66%) TCP/IP
2 14 (19.18%) VPN
3 12 (16.44%) DNS
3 12 (16.44%) DHCP
4 4 (5.48%) LAN
5 2 (2.74%) Firewall
5 2 (2.74%) IPv4
5 2 (2.74%) WAN
6 1 (1.37%) Ethernet
6 1 (1.37%) WebEx
Database & Business Intelligence
1 7 (9.59%) SQL Server
General
1 6 (8.22%) Finance
2 4 (5.48%) Legal
3 2 (2.74%) Advertising
4 1 (1.37%) Retail
4 1 (1.37%) Publishing
4 1 (1.37%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (1.37%) HTML
1 1 (1.37%) CSS
1 1 (1.37%) Web Services
Miscellaneous
1 3 (4.11%) Blackberry
2 2 (2.74%) Client/Server
Operating Systems
1 54 (73.97%) Windows
2 21 (28.77%) Windows 7
3 19 (26.03%) Windows XP
4 14 (19.18%) Linux
5 11 (15.07%) Windows Server 2008
6 10 (13.70%) UNIX
7 3 (4.11%) Windows Server 2003
8 2 (2.74%) Windows 8
8 2 (2.74%) NetWare
9 1 (1.37%) Windows Server 2012
9 1 (1.37%) Windows 2000 Server
9 1 (1.37%) Android
9 1 (1.37%) Mac OS
9 1 (1.37%) Windows Vista
Processes & Methodologies
1 14 (19.18%) ITIL
2 9 (12.33%) Incident Management
3 6 (8.22%) Benchmarking
4 3 (4.11%) Time Management
5 2 (2.74%) Software Testing
5 2 (2.74%) Practice Management
6 1 (1.37%) E-Commerce
6 1 (1.37%) Service Management
6 1 (1.37%) Service Delivery
6 1 (1.37%) Document Management
Programming Languages
1 3 (4.11%) SQL
2 1 (1.37%) Python
Qualifications
1 10 (13.70%) MCITP
1 10 (13.70%) Microsoft Certification
1 10 (13.70%) MCP
1 10 (13.70%) MCSE
1 10 (13.70%) MCSA
2 3 (4.11%) Degree
3 1 (1.37%) ITIL Certification
Quality Assurance & Compliance
1 8 (10.96%) SLA
System Software
1 35 (47.95%) Active Directory
2 2 (2.74%) XenApp
3 1 (1.37%) Terminal Server
3 1 (1.37%) Terminal Services
3 1 (1.37%) VMware Infrastructure
3 1 (1.37%) Hyper-V
Vendors
1 25 (34.25%) Microsoft
2 12 (16.44%) Citrix
3 6 (8.22%) Lotus
4 3 (4.11%) Adobe
4 3 (4.11%) Apple
5 2 (2.74%) VMware
5 2 (2.74%) Cisco
5 2 (2.74%) IBM
6 1 (1.37%) HP
6 1 (1.37%) Sage
6 1 (1.37%) Sophos
Chester, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Merseyside
EasyWebRecruitment.com
Salary: Competitive
Posted: 2 days ago
Warrington, Cheshire
Evolution Recruitment Solutions
Salary: From £16,000 to £18,000 per annum
Posted: 3 days ago
Manchester, Lancashire
Premier IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 6 days ago
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 6 days ago