The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 198 225 225
Rank change year-on-year
+27 0
Permanent jobs requiring a 1st Line Support 34 36 42
As % of all permanent IT jobs located in the North West 0.60% 0.56% 0.59%
As % of the Job Titles category 0.62% 0.58% 0.61%
Number of salaries quoted 26 35 32
Median salary £20,000 £20,000 £19,500
Median salary % change year-on-year
- +2.56%
90% offered a salary of more than £15,750 £17,000 £15,200
10% offered a salary of more than £27,500 £25,600 £22,950
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5471 6204 6932
As % of all permanent IT jobs located in the North West 97.11% 96.65% 97.03%
Number of salaries quoted 4642 4947 5573
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £24,000 £24,690 £24,000
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 3 May 2016.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 15 £20,000 +11.11% 1
Cheshire +23 11 £22,000 +10.00% 2
Merseyside +11 5 £19,250 -3.75%
Lancashire +5 3 £17,000 -39.28% 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 3 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 44 (55.70%) Windows
2 32 (40.51%) Active Directory
3 23 (29.11%) Microsoft
3 23 (29.11%) Citrix
4 22 (27.85%) Finance
5 21 (26.58%) MS Office
5 21 (26.58%) ITIL
6 18 (22.78%) Windows 7
7 14 (17.72%) Law
7 14 (17.72%) Blackberry
8 13 (16.46%) Blackberry Enterprise Server
8 13 (16.46%) Terminal Server
8 13 (16.46%) Legal
9 12 (15.19%) AppSense
9 12 (15.19%) Service Management
9 12 (15.19%) ITIL Certification
9 12 (15.19%) Management Information System
10 11 (13.92%) Windows Server
10 11 (13.92%) German Language
10 11 (13.92%) MS Excel
11 9 (11.39%) VPN
12 8 (10.13%) Windows XP
12 8 (10.13%) MS Exchange
12 8 (10.13%) Windows Server 2008
13 7 (8.86%) Degree
14 6 (7.59%) LAN
14 6 (7.59%) MOS
14 6 (7.59%) Windows Server 2012
15 5 (6.33%) Office 365
15 5 (6.33%) Windows 8

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.46%) Blackberry Enterprise Server
2 8 (10.13%) MS Exchange
3 3 (3.80%) Exchange Server 2003
3 3 (3.80%) Exchange Server 2010
4 1 (1.27%) IIS
Applications
1 21 (26.58%) MS Office
2 11 (13.92%) MS Excel
3 1 (1.27%) AutoCAD
Cloud Services
1 5 (6.33%) Office 365
2 2 (2.53%) Google Apps
3 1 (1.27%) Amazon AWS
3 1 (1.27%) Cloud Computing
Communications & Networking
1 9 (11.39%) VPN
2 6 (7.59%) LAN
3 5 (6.33%) WAN
4 4 (5.06%) Firewall
5 3 (3.80%) TCP/IP
5 3 (3.80%) VoIP
6 2 (2.53%) DHCP
6 2 (2.53%) DNS
6 2 (2.53%) Skype
7 1 (1.27%) HTTP
7 1 (1.27%) IP Telephony
7 1 (1.27%) Network Security
Database & Business Intelligence
1 1 (1.27%) MySQL
1 1 (1.27%) Relational Database
1 1 (1.27%) SQL Server
General
1 22 (27.85%) Finance
2 14 (17.72%) Law
3 13 (16.46%) Legal
4 11 (13.92%) German Language
5 2 (2.53%) Advertising
5 2 (2.53%) Retail
6 1 (1.27%) Banking
6 1 (1.27%) French Language
6 1 (1.27%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (1.27%) HTML
Miscellaneous
1 14 (17.72%) Blackberry
2 12 (15.19%) Management Information System
3 5 (6.33%) Analytical Skills
3 5 (6.33%) iPhone
4 4 (5.06%) iPad
5 3 (3.80%) Computer Science
6 2 (2.53%) EPoS
7 1 (1.27%) Client/Server
7 1 (1.27%) NHS
7 1 (1.27%) Replication
Operating Systems
1 44 (55.70%) Windows
2 18 (22.78%) Windows 7
3 11 (13.92%) Windows Server
4 8 (10.13%) Windows Server 2008
4 8 (10.13%) Windows XP
5 6 (7.59%) Windows Server 2012
6 5 (6.33%) Windows 8
7 3 (3.80%) Android
7 3 (3.80%) Unix
7 3 (3.80%) Windows Server 2003
8 2 (2.53%) Linux
Processes & Methodologies
1 21 (26.58%) ITIL
2 12 (15.19%) Service Management
3 3 (3.80%) CRM
3 3 (3.80%) Data Protection
4 2 (2.53%) Agile Software Development
4 2 (2.53%) Service Delivery
4 2 (2.53%) Ticket Management
4 2 (2.53%) Time Management
5 1 (1.27%) Change Management
5 1 (1.27%) Document Management
5 1 (1.27%) Incident Management
5 1 (1.27%) Internal Audit
5 1 (1.27%) Logistics
5 1 (1.27%) Mentoring
5 1 (1.27%) Process Improvement
5 1 (1.27%) User Acceptance Testing
Programming Languages
1 5 (6.33%) SQL
2 1 (1.27%) C#
2 1 (1.27%) Java
2 1 (1.27%) PHP
Qualifications
1 12 (15.19%) ITIL Certification
2 7 (8.86%) Degree
3 6 (7.59%) MOS
4 5 (6.33%) Microsoft Certification
5 4 (5.06%) A+ Certification
6 3 (3.80%) MCITP
6 3 (3.80%) MCP
6 3 (3.80%) MCSA
6 3 (3.80%) Network+ Certification
7 1 (1.27%) GNVQ
7 1 (1.27%) HNC
7 1 (1.27%) HND
7 1 (1.27%) ITIL Foundation Certificate
7 1 (1.27%) NVQ Level 3
Quality Assurance & Compliance
1 4 (5.06%) SLA
System Software
1 32 (40.51%) Active Directory
2 13 (16.46%) Terminal Server
3 2 (2.53%) Hyper-V
4 1 (1.27%) VMware Infrastructure
Vendors
1 23 (29.11%) Citrix
1 23 (29.11%) Microsoft
2 12 (15.19%) AppSense
3 3 (3.80%) Salesforce.com
4 2 (2.53%) Google
5 1 (1.27%) Cisco
5 1 (1.27%) HP
5 1 (1.27%) VMware
Cheshire
Networking People
Salary: £18000 - £22000 per annum + Benefits package
Posted: 4 days ago
Frodsham, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 6 days ago
Preston, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum + fast progression opportunities
Posted: 6 days ago
Stockport
Adria Solutions Ltd
Salary: £20000 - £28000 per annum + Benefits
Posted: 18 days ago