The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 215 178 214
Rank change year-on-year
-37 +36
Permanent jobs requiring a 1st Line Support 38 64 34
As % of all permanent IT jobs located in the North West 0.52% 0.89% 0.45%
As % of the Job Titles category 0.55% 0.95% 0.47%
Number of salaries quoted 33 61 33
Average salary £19,500 £19,500 £18,125
Average salary % change year-on-year
- +7.58%
90% offered a salary of more than £16,100 £15,530 £15,250
10% offered a salary of more than £23,500 £25,000 £21,500
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6953 6750 7261
As % of all permanent IT jobs located in the North West 94.73% 94.33% 96.40%
Number of salaries quoted 5636 5791 6315
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £23,500
10% offered a salary of more than £55,000 £53,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -21 15 £19,000 +5.55% 3
Manchester -22 15 £20,000 - 4
Merseyside +6 8 £23,500 +14.69%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 20 August 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 55 (69.62%) Windows
2 30 (37.97%) MS Excel
3 27 (34.18%) Microsoft
3 27 (34.18%) Windows 7
4 26 (32.91%) Microsoft Certification
5 25 (31.65%) Active Directory
6 23 (29.11%) MS Office
7 22 (27.85%) MCP
8 21 (26.58%) Windows Server 2008
8 21 (26.58%) VMware
9 19 (24.05%) Windows XP
10 17 (21.52%) VMware Infrastructure
10 17 (21.52%) Windows Server 2003
11 16 (20.25%) SQL
11 16 (20.25%) Hyper-V
12 15 (18.99%) ITIL
12 15 (18.99%) Windows Server 2012
13 14 (17.72%) MS Exchange
13 14 (17.72%) MCSE
14 12 (15.19%) VPN
15 11 (13.92%) TCP/IP
16 10 (12.66%) Manufacturing
17 9 (11.39%) Service Management
17 9 (11.39%) Citrix
17 9 (11.39%) MCSA
18 8 (10.13%) Management Information System
19 7 (8.86%) Finance
19 7 (8.86%) MCTS
19 7 (8.86%) IIS
19 7 (8.86%) DNS

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 20 August 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (17.72%) MS Exchange
2 7 (8.86%) IIS
2 7 (8.86%) Exchange Server 2010
3 2 (2.53%) GroupWise
4 1 (1.27%) WebSphere
4 1 (1.27%) Exchange Server 2007
4 1 (1.27%) Zimbra
4 1 (1.27%) IBM Notes
4 1 (1.27%) SAS
Applications
1 30 (37.97%) MS Excel
2 23 (29.11%) MS Office
Cloud Services
1 3 (3.80%) Amazon AWS
2 1 (1.27%) Google Apps
2 1 (1.27%) Office 365
Communications & Networking
1 12 (15.19%) VPN
2 11 (13.92%) TCP/IP
3 7 (8.86%) DNS
4 6 (7.59%) LAN
4 6 (7.59%) WAN
5 4 (5.06%) DHCP
6 3 (3.80%) Broadband
7 2 (2.53%) Internet
7 2 (2.53%) Firewall
8 1 (1.27%) MPLS
8 1 (1.27%) SAN
8 1 (1.27%) Intranet
Database & Business Intelligence
1 3 (3.80%) SQL Server
2 1 (1.27%) Crystal Reports
General
1 10 (12.66%) Manufacturing
2 7 (8.86%) Finance
3 5 (6.33%) Retail
4 3 (3.80%) Pharmaceutical
5 2 (2.53%) Marketing
5 2 (2.53%) Banking
6 1 (1.27%) Law
Libraries, Frameworks & Software Standards
1 3 (3.80%) Web Services
1 3 (3.80%) LAMP
2 1 (1.27%) jQuery
2 1 (1.27%) HTML
2 1 (1.27%) .NET
2 1 (1.27%) ASP.NET
2 1 (1.27%) CSS
Miscellaneous
1 8 (10.13%) Management Information System
2 3 (3.80%) EPoS
2 3 (3.80%) Blackberry
3 2 (2.53%) Mathematics
4 1 (1.27%) iPhone
4 1 (1.27%) Enterprise Storage
Operating Systems
1 55 (69.62%) Windows
2 27 (34.18%) Windows 7
3 21 (26.58%) Windows Server 2008
4 19 (24.05%) Windows XP
5 17 (21.52%) Windows Server 2003
6 15 (18.99%) Windows Server 2012
7 7 (8.86%) Windows 8
8 6 (7.59%) UNIX
9 4 (5.06%) Linux
10 3 (3.80%) CentOS
10 3 (3.80%) Ubuntu
11 2 (2.53%) Windows Vista
11 2 (2.53%) Windows 2000
12 1 (1.27%) Android
Processes & Methodologies
1 15 (18.99%) ITIL
2 9 (11.39%) Service Management
3 4 (5.06%) Incident Management
4 3 (3.80%) Load Balancing
4 3 (3.80%) Penetration Testing
5 2 (2.53%) Asset Management
5 2 (2.53%) Change Control
5 2 (2.53%) Problem Management
6 1 (1.27%) Time Management
6 1 (1.27%) Migration
6 1 (1.27%) CRM
6 1 (1.27%) E-Commerce
6 1 (1.27%) Logistics
6 1 (1.27%) Knowledge Management
Programming Languages
1 16 (20.25%) SQL
2 1 (1.27%) T-SQL
2 1 (1.27%) VB.NET
2 1 (1.27%) Shell Script
2 1 (1.27%) C#
2 1 (1.27%) Java
2 1 (1.27%) JavaScript
2 1 (1.27%) PL/SQL
Qualifications
1 26 (32.91%) Microsoft Certification
2 22 (27.85%) MCP
3 14 (17.72%) MCSE
4 9 (11.39%) MCSA
5 7 (8.86%) MCTS
6 3 (3.80%) MCITP
6 3 (3.80%) MCDST
7 2 (2.53%) ITIL Foundation Certificate
7 2 (2.53%) ITIL Certification
8 1 (1.27%) VMware Certified Professional (VCP)
8 1 (1.27%) Degree
8 1 (1.27%) CCNA
8 1 (1.27%) Cisco Certification
Quality Assurance & Compliance
1 4 (5.06%) SLA
System Software
1 25 (31.65%) Active Directory
2 17 (21.52%) VMware Infrastructure
3 16 (20.25%) Hyper-V
4 4 (5.06%) Terminal Services
5 2 (2.53%) vSphere
6 1 (1.27%) VMware ESXi
Systems Management
1 2 (2.53%) Backup Exec
2 1 (1.27%) Tivoli
Vendors
1 27 (34.18%) Microsoft
2 21 (26.58%) VMware
3 9 (11.39%) Citrix
4 5 (6.33%) HP
5 4 (5.06%) Dell
6 2 (2.53%) Scalix
6 2 (2.53%) Google
6 2 (2.53%) Oracle
7 1 (1.27%) Cisco
7 1 (1.27%) SonicWALL
7 1 (1.27%) Draytek
7 1 (1.27%) EMC
7 1 (1.27%) NetApp
7 1 (1.27%) Novell
7 1 (1.27%) Lotus
7 1 (1.27%) Apple
7 1 (1.27%) Salesforce.com
7 1 (1.27%) Symantec
7 1 (1.27%) Sophos
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