The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 201 211 234
Rank change year-on-year
+10 +23
Permanent jobs requiring a 1st Line Support 44 33 31
As % of all permanent IT jobs located in the North West 0.64% 0.50% 0.40%
As % of the Job Titles category 0.67% 0.53% 0.41%
Number of salaries quoted 44 32 27
Average salary £19,500 £18,750 £18,000
Average salary % change year-on-year
+4.00% +4.16%
90% offered a salary of more than £18,000 £17,075 £15,500
10% offered a salary of more than £23,200 £22,350 £20,000
UK excluding London average salary £19,500 £20,000 £20,000
% change year-on-year
-2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6553 6284 7513
As % of all permanent IT jobs located in the North West 95.04% 95.15% 96.43%
Number of salaries quoted 5613 5297 6540
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +15 32 £19,750 -1.25% 5
Cheshire -13 11 £19,000 +4.10% 3
Lancashire -4 1 £20,000 - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 23 January 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 57 (60.00%) Windows
2 45 (47.37%) Active Directory
3 39 (41.05%) MS Excel
4 34 (35.79%) Microsoft
5 29 (30.53%) MS Office
6 23 (24.21%) ITIL
7 21 (22.11%) Windows 7
8 20 (21.05%) Windows XP
9 19 (20.00%) TCP/IP
10 15 (15.79%) Windows Server 2008
11 14 (14.74%) SLA
12 12 (12.63%) VPN
13 11 (11.58%) MCP
14 10 (10.53%) Microsoft Certification
15 9 (9.47%) Lotus
15 9 (9.47%) IBM Notes
16 8 (8.42%) MCSE
16 8 (8.42%) WAN
16 8 (8.42%) LAN
16 8 (8.42%) Citrix
16 8 (8.42%) Benchmarking
16 8 (8.42%) Incident Management
17 7 (7.37%) Service Management
17 7 (7.37%) Linux
17 7 (7.37%) SQL Server
18 6 (6.32%) SQL
18 6 (6.32%) UNIX
18 6 (6.32%) DNS
18 6 (6.32%) VMware
19 5 (5.26%) VMware Infrastructure

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 23 January 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (9.47%) IBM Notes
2 2 (2.11%) MS Exchange
2 2 (2.11%) GroupWise
3 1 (1.05%) Blackberry Enterprise Server
3 1 (1.05%) WebSphere
3 1 (1.05%) Zimbra
3 1 (1.05%) SharePoint
Applications
1 39 (41.05%) MS Excel
2 29 (30.53%) MS Office
3 1 (1.05%) Photoshop
3 1 (1.05%) Adobe Illustrator
Business Applications
1 1 (1.05%) Dynamics CRM
1 1 (1.05%) Line 100
1 1 (1.05%) Magento
Cloud Services
1 2 (2.11%) Cloud Computing
2 1 (1.05%) Amazon AWS
2 1 (1.05%) Google Apps
2 1 (1.05%) Office 365
Communications & Networking
1 19 (20.00%) TCP/IP
2 12 (12.63%) VPN
3 8 (8.42%) LAN
3 8 (8.42%) WAN
4 6 (6.32%) DNS
5 5 (5.26%) DHCP
6 1 (1.05%) VoIP
6 1 (1.05%) MPLS
6 1 (1.05%) Firewall
Database & Business Intelligence
1 7 (7.37%) SQL Server
2 1 (1.05%) Crystal Reports
Development Applications
1 2 (2.11%) JIRA
General
1 3 (3.16%) Legal
1 3 (3.16%) Manufacturing
1 3 (3.16%) Advertising
1 3 (3.16%) German Language
2 2 (2.11%) Finance
2 2 (2.11%) Marketing
3 1 (1.05%) Back Office
3 1 (1.05%) Law
3 1 (1.05%) Publishing
3 1 (1.05%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.11%) .NET
2 1 (1.05%) CSS
2 1 (1.05%) Web Services
2 1 (1.05%) Middleware
2 1 (1.05%) HTML
Miscellaneous
1 4 (4.21%) Analytical Skills
2 3 (3.16%) Blackberry
3 2 (2.11%) GIS
3 2 (2.11%) Client/Server
4 1 (1.05%) Video Conferencing
4 1 (1.05%) Mobile App
Operating Systems
1 57 (60.00%) Windows
2 21 (22.11%) Windows 7
3 20 (21.05%) Windows XP
4 15 (15.79%) Windows Server 2008
5 7 (7.37%) Linux
6 6 (6.32%) UNIX
7 5 (5.26%) Windows Server 2012
8 4 (4.21%) Windows 8
8 4 (4.21%) Windows Server 2003
9 1 (1.05%) Windows Vista
Processes & Methodologies
1 23 (24.21%) ITIL
2 8 (8.42%) Benchmarking
2 8 (8.42%) Incident Management
3 7 (7.37%) Service Management
4 4 (4.21%) Line Management
5 3 (3.16%) Time Management
5 3 (3.16%) E-Commerce
5 3 (3.16%) Change Control
6 2 (2.11%) Data Analytics
6 2 (2.11%) Analytics
6 2 (2.11%) Content Management
6 2 (2.11%) Data Entry
6 2 (2.11%) Service Delivery
6 2 (2.11%) CRM
6 2 (2.11%) Practice Management
7 1 (1.05%) Migration
7 1 (1.05%) Change Management
7 1 (1.05%) ITIL V3
Programming Languages
1 6 (6.32%) SQL
2 2 (2.11%) VB
2 2 (2.11%) C#
3 1 (1.05%) Python
Qualifications
1 11 (11.58%) MCP
2 10 (10.53%) Microsoft Certification
3 8 (8.42%) MCSE
4 5 (5.26%) MCSA
4 5 (5.26%) MCITP
5 4 (4.21%) ITIL Certification
6 2 (2.11%) Degree
7 1 (1.05%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (14.74%) SLA
System Software
1 45 (47.37%) Active Directory
2 5 (5.26%) VMware Infrastructure
3 3 (3.16%) Hyper-V
4 2 (2.11%) MetaFrame
Systems Management
1 1 (1.05%) SCCM
Vendors
1 34 (35.79%) Microsoft
2 9 (9.47%) Lotus
3 8 (8.42%) Citrix
4 6 (6.32%) VMware
5 3 (3.16%) IBM
6 2 (2.11%) Scalix
6 2 (2.11%) Google
6 2 (2.11%) Apple
7 1 (1.05%) Sage
7 1 (1.05%) Salesforce.com
7 1 (1.05%) Sophos
7 1 (1.05%) Cisco
7 1 (1.05%) Novell
7 1 (1.05%) Adobe
7 1 (1.05%) HP
7 1 (1.05%) Dell
Chester, Cheshire
Jagger Talent
Salary: From £18,000 to £21,000 per annum Benefits / Pool Car Use
Posted: 2 days ago
Stockport, Cheshire
Applause IT Innovation
Salary: £17000 - £21000 per annum + Pension
Posted: 2 days ago
Manchester
Ascent People
Salary: £16000 - £23000 per annum + Bonus + Benefits
Posted: 2 days ago
Manchester, Lancashire
OXL Consulting
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum + excellent benefits
Posted: 4 days ago
Manchester, Lancashire
Ascent People Ltd
Salary: £20000 - £23000 per annum + Bonus + Benefits
Posted: 4 days ago
Warrington
Venturi
Salary: £8 - £9 per hour
Posted: 4 days ago
Manchester, Lancashire
Roc Search
Salary: £18000 per annum
Posted: 5 days ago