The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 203 212 199
Rank change year-on-year
+9 -13
Permanent jobs requiring a 1st Line Support 45 29 32
As % of all permanent IT jobs located in the North West 0.623% 0.403% 0.475%
As % of the Job Titles category 0.652% 0.421% 0.498%
Number of salaries quoted 39 29 29
Average salary £19,500 £17,000 £18,000
Average salary % change year-on-year
+14.70% -5.55%
90% offered a salary of more than £15,900 £16,000 £15,500
10% offered a salary of more than £25,000 £19,000 £21,200
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category
6899 6891 6432
As % of all permanent IT jobs located in the North West 95.51% 95.87% 95.50%
Number of salaries quoted 5861 6087 5695
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £22,500 £22,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the North West region as a proportion of the total demand within the Job Titles category.

North West 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

North West 1st Line Support Salary Trend

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 22 May 2013.

North West 1st Line Support Salary Histogram

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Manchester +6 26 £19,000 +11.76%
Cheshire +13 13 £22,500 +25.00%
Lancashire +10 5 £19,500 +18.18%
Merseyside +24 1 £19,500 +5.40%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 43 (65.15%) Windows
2 30 (45.45%) Microsoft
2 30 (45.45%) Active Directory
3 26 (39.39%) MS Excel
4 20 (30.30%) ITIL
5 19 (28.79%) Windows XP
6 16 (24.24%) MS Exchange
7 15 (22.73%) SLA
7 15 (22.73%) MS Office
8 13 (19.70%) VMware
8 13 (19.70%) SQL
8 13 (19.70%) Citrix
9 12 (18.18%) VPN
9 12 (18.18%) Windows 7
10 10 (15.15%) Windows Server 2008
11 9 (13.64%) Windows Vista
12 8 (12.12%) VMware Infrastructure
12 8 (12.12%) Incident Management
12 8 (12.12%) Windows Server 2003
12 8 (12.12%) Internet
13 7 (10.61%) E-Commerce
13 7 (10.61%) ADSL
13 7 (10.61%) Oracle
14 6 (9.091%) Network Security
14 6 (9.091%) Oracle HRMS
14 6 (9.091%) HTML
14 6 (9.091%) Broadband
14 6 (9.091%) ISDN
14 6 (9.091%) UNIX
14 6 (9.091%) TCP/IP

1st Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (9.091%) HTML
2 3 (4.545%) COM
3 2 (3.030%) Oracle Fusion
Application Platforms
1 16 (24.24%) MS Exchange
2 4 (6.061%) IIS
2 4 (6.061%) SharePoint
3 2 (3.030%) Exchange Server 2010
4 1 (1.515%) Office Communications Server
4 1 (1.515%) Exchange Server 2003
4 1 (1.515%) SharePoint 2010
4 1 (1.515%) Lync
Applications
1 26 (39.39%) MS Excel
2 15 (22.73%) MS Office
Business Applications
1 6 (9.091%) Oracle HRMS
2 3 (4.545%) Oracle Payroll
2 3 (4.545%) Dynamics NAV
Communications & Networking
1 12 (18.18%) VPN
2 8 (12.12%) Internet
3 7 (10.61%) ADSL
4 6 (9.091%) Network Security
4 6 (9.091%) Broadband
4 6 (9.091%) ISDN
4 6 (9.091%) TCP/IP
4 6 (9.091%) FTP
4 6 (9.091%) DSL
5 4 (6.061%) Firewall
6 3 (4.545%) HTTP
7 2 (3.030%) LAN
7 2 (3.030%) VoIP
7 2 (3.030%) WAN
8 1 (1.515%) SAN
8 1 (1.515%) 3G
Database & Business Intelligence
1 5 (7.576%) Oracle Reports
2 2 (3.030%) InterSystems Cache
2 2 (3.030%) SQL Server
3 1 (1.515%) SQL Server 2008
General
1 3 (4.545%) Finance
2 2 (3.030%) Retail
2 2 (3.030%) Legal
2 2 (3.030%) Manufacturing
3 1 (1.515%) Telecoms
3 1 (1.515%) Law
Miscellaneous
1 3 (4.545%) Blackberry
2 2 (3.030%) Mathematics
2 2 (3.030%) Management Information System
3 1 (1.515%) Thin Client
3 1 (1.515%) Fat Client
3 1 (1.515%) iPhone
Operating Systems
1 43 (65.15%) Windows
2 19 (28.79%) Windows XP
3 12 (18.18%) Windows 7
4 10 (15.15%) Windows Server 2008
5 9 (13.64%) Windows Vista
6 8 (12.12%) Windows Server 2003
7 6 (9.091%) UNIX
8 4 (6.061%) Windows Mobile
9 2 (3.030%) Linux
10 1 (1.515%) Windows NT
10 1 (1.515%) Android
Processes & Methodologies
1 20 (30.30%) ITIL
2 8 (12.12%) Incident Management
3 7 (10.61%) E-Commerce
4 6 (9.091%) Service Management
5 4 (6.061%) Service Desk Management
6 3 (4.545%) Root Cause Analysis
7 2 (3.030%) Problem Management
7 2 (3.030%) CRM
7 2 (3.030%) Service Delivery
8 1 (1.515%) ERP
Programming Languages
1 13 (19.70%) SQL
2 2 (3.030%) C
2 2 (3.030%) Java
2 2 (3.030%) MUMPS
Qualifications
1 6 (9.091%) Microsoft Certification
2 5 (7.576%) CCNA
2 5 (7.576%) Cisco Certification
3 2 (3.030%) MCITP
3 2 (3.030%) Oracle Certification
4 1 (1.515%) MCP
4 1 (1.515%) MCSA
4 1 (1.515%) MCDST
Quality Assurance & Compliance
1 15 (22.73%) SLA
System Software
1 30 (45.45%) Active Directory
2 8 (12.12%) VMware Infrastructure
3 2 (3.030%) Hyper-V
4 1 (1.515%) Terminal Services
Vendors
1 30 (45.45%) Microsoft
2 13 (19.70%) VMware
2 13 (19.70%) Citrix
3 7 (10.61%) Oracle
4 3 (4.545%) Cisco
5 1 (1.515%) Avaya
5 1 (1.515%) Dell
Salford, North West
1ST LINE SUPPORT (APPLICATIONS) A first line support role, working as part of large, multi-national application. The department is being grown and developed away from outsourcing and...
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 17 May 2013
Salford, Lancashire
1ST LINE SUPPORT (APPLICATIONS) A first line support role, working as part of large, multi-national application. The department is being grown and developed away from outsourcing and...
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 16 May 2013
Lancaster, Lancashire
You should have a passion and enthusiasm for IT , ideally with certifications or a degree. This position will require you to work within a Windows environment, providing 1st...
Senitor Associates
Salary: £17500 per annum
Posted: 16 May 2013
Stockport, North West
Requirements for this position on a technical front are skills with the installation and operating of Microsoft Windows XP and 7, Windows Server, Microsoft Exchange, Active Directory, an...
Salary: £17000 - £18000 per annum + Benefits package
Posted: 1 May 2013
Stockport, Cheshire
Key Requirements: *Solid communication skills *Helpdesk experience *Flexibility *Team player *IT related qualifications (MCP, MCDST, CompTIA+) *Windows XP/Vista/7 *Basic understanding of PC Hardware set-up and...
Mortimer Spinks
Salary: £14000 per annum
Posted: 17 May 2013
North West
The 1st Line IT Support Engineer will be the first point of contact for all IT related queries- This will include setting up new desktops (PC`s and...
Michael Page
Salary: GBP16000 to GBP18000 per annum
Posted: 15 May 2013
Manchester, North West
Essential:*Strong desire to begin a career in the IT industry, expand technical skills and develop transferable consultancy skills *Background in payroll*Experience of using Oracle payroll as...
Sovereign Business Resource
Salary: £20000 - £25000 per annum + Benefits
Posted: 27 April 2013
Rochdale, Lancashire
Zen Internet provides a range of high quality award-winning Internet services to the business and home user, from the latest in high speed DSL Broadband Internet access...
Zen Internet Ltd
Salary: From £18,000 to £20,000 per annum dependent on experience + benefits
Posted: 21 May 2013
Bolton, Lancashire
Reporting directly to the Support Desk Manager the successful Support Analyst will be responsible for supporting external customers through any difficulties they may be experiencing with their hardware/...
Advantage XPO
Salary: £14500 per annum
Posted: 16 May 2013