The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 230 204 210
Rank change year-on-year
-26 +6
Permanent jobs requiring a 1st Line Support 30 51 51
As % of all permanent IT jobs located in the North West 0.47% 0.76% 0.70%
As % of the Job Titles category 0.49% 0.78% 0.73%
Number of salaries quoted 29 45 45
Median salary £19,500 £20,000 £19,000
Median salary % change year-on-year
-2.50% +5.26%
90% offered a salary of more than £16,000 £17,500 £15,700
10% offered a salary of more than £25,000 £22,000 £23,500
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6147 6508 7024
As % of all permanent IT jobs located in the North West 96.65% 96.60% 96.13%
Number of salaries quoted 5163 5398 5801
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 28 September 2016.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 18 £24,000 +20.00% 3
Cheshire +14 6 £18,875 -5.62% 1
Lancashire +7 3 £14,000 -18.84%
Merseyside -14 3 £17,797 -11.01%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 28 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 27 (45.76%) Windows
2 22 (37.29%) Active Directory
3 14 (23.73%) MS Office
4 12 (20.34%) Microsoft
5 11 (18.64%) MS Excel
6 10 (16.95%) Windows XP
7 9 (15.25%) Windows 7
8 8 (13.56%) SLA
8 8 (13.56%) WAN
8 8 (13.56%) Firewall
9 7 (11.86%) iPad
10 6 (10.17%) Windows Server
10 6 (10.17%) Service Delivery
10 6 (10.17%) LAN
11 5 (8.47%) MS Exchange
11 5 (8.47%) Apple
11 5 (8.47%) Extranet
11 5 (8.47%) ITIL
11 5 (8.47%) Coaching
11 5 (8.47%) Windows Server 2012
12 4 (6.78%) Software Distribution
12 4 (6.78%) User Experience
12 4 (6.78%) Change Control
12 4 (6.78%) Incident Management
12 4 (6.78%) Salesforce.com
12 4 (6.78%) Windows Server 2003
13 3 (5.08%) Software Testing
13 3 (5.08%) Google
13 3 (5.08%) Finance
13 3 (5.08%) Cisco

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.47%) MS Exchange
2 3 (5.08%) Exchange Server 2003
3 2 (3.39%) IIS
4 1 (1.69%) Exchange Server 2010
Applications
1 14 (23.73%) MS Office
2 11 (18.64%) MS Excel
Cloud Services
1 2 (3.39%) Cloud Computing
1 2 (3.39%) Google Apps
1 2 (3.39%) Google Drive
2 1 (1.69%) Office 365
Communications & Networking
1 8 (13.56%) Firewall
1 8 (13.56%) WAN
2 6 (10.17%) LAN
3 5 (8.47%) Extranet
4 3 (5.08%) Network Security
5 2 (3.39%) BGP
5 2 (3.39%) DHCP
5 2 (3.39%) DNS
5 2 (3.39%) HTTP
5 2 (3.39%) OSPF
5 2 (3.39%) SNMP
5 2 (3.39%) TCP/IP
Database & Business Intelligence
1 2 (3.39%) Relational Database
Development Applications
1 1 (1.69%) JIRA
General
1 3 (5.08%) Finance
2 2 (3.39%) German Language
3 1 (1.69%) French Language
3 1 (1.69%) Law
Libraries, Frameworks & Software Standards
1 2 (3.39%) .NET
1 2 (3.39%) HTML
Miscellaneous
1 7 (11.86%) iPad
2 4 (6.78%) User Experience
3 3 (5.08%) Analytical Skills
4 2 (3.39%) Driving Licence
4 2 (3.39%) Management Information System
4 2 (3.39%) Replication
4 2 (3.39%) Wiki
5 1 (1.69%) Computer Science
5 1 (1.69%) Mobile Computing
Operating Systems
1 27 (45.76%) Windows
2 10 (16.95%) Windows XP
3 9 (15.25%) Windows 7
4 6 (10.17%) Windows Server
5 5 (8.47%) Windows Server 2012
6 4 (6.78%) Windows Server 2003
7 2 (3.39%) Windows 8
7 2 (3.39%) Windows Server 2008
8 1 (1.69%) Mac OS
8 1 (1.69%) Unix
Processes & Methodologies
1 6 (10.17%) Service Delivery
2 5 (8.47%) Coaching
2 5 (8.47%) ITIL
3 4 (6.78%) Change Control
3 4 (6.78%) Incident Management
3 4 (6.78%) Software Distribution
4 3 (5.08%) CRM
4 3 (5.08%) Software Testing
4 3 (5.08%) Time Management
5 2 (3.39%) Change Management
5 2 (3.39%) Conflict Management
5 2 (3.39%) Data Validation
5 2 (3.39%) Document Management
5 2 (3.39%) Network Monitoring
5 2 (3.39%) Ticket Management
5 2 (3.39%) Validation
6 1 (1.69%) Agile Software Development
6 1 (1.69%) Case Management
6 1 (1.69%) Virtual Environments
6 1 (1.69%) Web Development
Programming Languages
1 3 (5.08%) SQL
2 2 (3.39%) C#
2 2 (3.39%) VB
Qualifications
1 3 (5.08%) Degree
2 1 (1.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (13.56%) SLA
2 1 (1.69%) QA
System Software
1 22 (37.29%) Active Directory
2 1 (1.69%) VMware Infrastructure
Systems Management
1 1 (1.69%) SCCM
Vendors
1 12 (20.34%) Microsoft
2 5 (8.47%) Apple
3 4 (6.78%) Salesforce.com
4 3 (5.08%) Cisco
4 3 (5.08%) Citrix
4 3 (5.08%) Google
5 2 (3.39%) Extreme Networks
5 2 (3.39%) Juniper
6 1 (1.69%) Sophos
6 1 (1.69%) VMware
Manchester, Lancashire
Oscar
Salary: £16000 - £19000 per annum
Posted: 4 hours ago
Cheshire
Senitor Associates
Salary: £16000 per annum
Posted: Yesterday
Manchester
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Salary: £18000 - £20000 per annum
Posted: 19 days ago
Manchester
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Salary: £18000 - £21000 per annum + Benefits
Posted: 21 days ago