The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 190 214 212
Rank change year-on-year
+24 -2
Permanent jobs requiring a 1st Line Support 41 44 36
As % of all permanent IT jobs located in the North West 0.74% 0.63% 0.54%
As % of the Job Titles category 0.77% 0.65% 0.56%
Number of salaries quoted 34 44 35
Average salary £19,000 £19,500 £19,000
Average salary % change year-on-year
-2.56% +2.63%
90% offered a salary of more than £16,800 £18,000 £17,300
10% offered a salary of more than £24,000 £23,500 £21,000
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5353 6787 6388
As % of all permanent IT jobs located in the North West 96.12% 96.58% 96.16%
Number of salaries quoted 4488 5731 5335
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,001 £24,000 £24,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 20 £19,500 -1.26% 2
Cheshire +23 11 £20,500 +7.89%
Merseyside - 9 £18,000 - 1
Lancashire +17 2 £18,750 -6.25% 4
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 10 February 2016, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 55 (61.11%) Windows
2 43 (47.78%) Active Directory
3 36 (40.00%) ITIL
4 35 (38.89%) Microsoft
5 31 (34.44%) MS Office
6 30 (33.33%) Citrix
7 29 (32.22%) Windows 7
8 28 (31.11%) Finance
9 21 (23.33%) Management Information System
9 21 (23.33%) Blackberry
10 20 (22.22%) Blackberry Enterprise Server
10 20 (22.22%) Terminal Server
10 20 (22.22%) Service Management
11 19 (21.11%) Law
11 19 (21.11%) Legal
11 19 (21.11%) ITIL Certification
11 19 (21.11%) MS Excel
12 16 (17.78%) AppSense
13 15 (16.67%) German Language
13 15 (16.67%) VPN
14 10 (11.11%) MOS
15 9 (10.00%) MS Exchange
15 9 (10.00%) TCP/IP
15 9 (10.00%) Windows 8
15 9 (10.00%) Windows Server
16 8 (8.89%) Microsoft Certification
17 7 (7.78%) MCP
17 7 (7.78%) Degree
18 6 (6.67%) SLA
19 5 (5.56%) Windows Server 2012

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 10 February 2016, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (22.22%) Blackberry Enterprise Server
2 9 (10.00%) MS Exchange
3 2 (2.22%) Exchange Server 2003
3 2 (2.22%) Exchange Server 2010
4 1 (1.11%) Exchange Server 2007
4 1 (1.11%) Exchange Server 2013
4 1 (1.11%) SharePoint
4 1 (1.11%) Skype for Business
Applications
1 31 (34.44%) MS Office
2 19 (21.11%) MS Excel
3 1 (1.11%) AutoCAD
Cloud Services
1 3 (3.33%) Amazon AWS
1 3 (3.33%) Cloud Computing
1 3 (3.33%) Office 365
2 2 (2.22%) Google Apps
Communications & Networking
1 15 (16.67%) VPN
2 9 (10.00%) TCP/IP
3 5 (5.56%) LAN
4 3 (3.33%) DHCP
4 3 (3.33%) DNS
4 3 (3.33%) Firewall
4 3 (3.33%) VLAN
5 2 (2.22%) iSCSI
5 2 (2.22%) Skype
5 2 (2.22%) VoIP
5 2 (2.22%) WAN
Database & Business Intelligence
1 2 (2.22%) SQL Server
2 1 (1.11%) MySQL
General
1 28 (31.11%) Finance
2 19 (21.11%) Law
2 19 (21.11%) Legal
3 15 (16.67%) German Language
4 2 (2.22%) Advertising
4 2 (2.22%) Retail
5 1 (1.11%) Banking
5 1 (1.11%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (2.22%) Web Services
2 1 (1.11%) HTML
2 1 (1.11%) XML
Miscellaneous
1 21 (23.33%) Blackberry
1 21 (23.33%) Management Information System
2 5 (5.56%) Analytical Skills
3 4 (4.44%) iPad
4 3 (3.33%) Computer Science
4 3 (3.33%) iPhone
5 2 (2.22%) EPoS
6 1 (1.11%) Algorithms
6 1 (1.11%) Client/Server
6 1 (1.11%) Driving Licence
6 1 (1.11%) Mathematics
Operating Systems
1 55 (61.11%) Windows
2 29 (32.22%) Windows 7
3 9 (10.00%) Windows 8
3 9 (10.00%) Windows Server
4 5 (5.56%) Windows Server 2008
4 5 (5.56%) Windows Server 2012
4 5 (5.56%) Windows XP
5 3 (3.33%) Linux
6 2 (2.22%) Windows Server 2003
7 1 (1.11%) Android
7 1 (1.11%) Unix
Processes & Methodologies
1 36 (40.00%) ITIL
2 20 (22.22%) Service Management
3 5 (5.56%) Change Management
4 3 (3.33%) Problem Management
5 2 (2.22%) BCP
5 2 (2.22%) Information Security
5 2 (2.22%) Service Delivery
5 2 (2.22%) Ticket Management
6 1 (1.11%) Agile Software Development
6 1 (1.11%) Change Control
6 1 (1.11%) Internal Audit
6 1 (1.11%) Logistics
6 1 (1.11%) Mentoring
6 1 (1.11%) Time Management
6 1 (1.11%) User Acceptance Testing
Programming Languages
1 3 (3.33%) SQL
2 1 (1.11%) C#
2 1 (1.11%) Java
2 1 (1.11%) PHP
2 1 (1.11%) R
Qualifications
1 19 (21.11%) ITIL Certification
2 10 (11.11%) MOS
3 8 (8.89%) Microsoft Certification
4 7 (7.78%) Degree
4 7 (7.78%) MCP
5 5 (5.56%) MCDST
6 4 (4.44%) MCITP
7 1 (1.11%) A+ Certification
7 1 (1.11%) CCENT
7 1 (1.11%) GNVQ
7 1 (1.11%) HNC
7 1 (1.11%) HND
7 1 (1.11%) NVQ Level 3
Quality Assurance & Compliance
1 6 (6.67%) SLA
System Software
1 43 (47.78%) Active Directory
2 20 (22.22%) Terminal Server
3 3 (3.33%) Hyper-V
4 2 (2.22%) VMware Infrastructure
5 1 (1.11%) Terminal Services
5 1 (1.11%) XenApp
Systems Management
1 2 (2.22%) Backup Exec
2 1 (1.11%) WSUS
Vendors
1 35 (38.89%) Microsoft
2 30 (33.33%) Citrix
3 16 (17.78%) AppSense
4 3 (3.33%) Dell
4 3 (3.33%) HP
5 2 (2.22%) Avaya
5 2 (2.22%) Google
5 2 (2.22%) VMware
6 1 (1.11%) Adobe
6 1 (1.11%) Apple
6 1 (1.11%) Cisco
6 1 (1.11%) Oracle
6 1 (1.11%) Wyse
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Send
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