The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 207 215 182
Rank change year-on-year
+8 -33
Permanent jobs requiring a 1st Line Support 47 42 59
As % of all permanent IT jobs located in the North West 0.70% 0.57% 0.86%
As % of the Job Titles category 0.73% 0.60% 0.91%
Number of salaries quoted 46 35 56
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £17,857 £15,500 £15,580
10% offered a salary of more than £22,000 £23,500 £24,184
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6429 6960 6464
As % of all permanent IT jobs located in the North West 95.60% 94.84% 94.30%
Number of salaries quoted 5344 5645 5548
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £54,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +4 21 £20,750 +5.06% 4
Cheshire +9 20 £19,000 +2.70% 5
Lancashire - 5 £18,000 -
Merseyside +1 1 £20,000 -14.89% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 August 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 50 (60.98%) Windows
2 44 (53.66%) Active Directory
3 39 (47.56%) Microsoft
4 37 (45.12%) MS Office
5 26 (31.71%) MS Excel
6 22 (26.83%) Windows 7
7 19 (23.17%) Citrix
8 18 (21.95%) Windows 8
9 16 (19.51%) ITIL
10 15 (18.29%) MS Exchange
11 14 (17.07%) Microsoft Certification
12 13 (15.85%) Windows XP
13 12 (14.63%) Windows Server 2008
14 11 (13.41%) Cisco
15 10 (12.20%) Windows Server 2012
16 9 (10.98%) DNS
16 9 (10.98%) Finance
17 8 (9.76%) Firewall
17 8 (9.76%) LAN
17 8 (9.76%) Windows Vista
18 7 (8.54%) Hyper-V
18 7 (8.54%) MCDST
18 7 (8.54%) SLA
18 7 (8.54%) TCP/IP
19 6 (7.32%) VPN
19 6 (7.32%) DHCP
19 6 (7.32%) MCSE
19 6 (7.32%) Wireless
19 6 (7.32%) Windows Server 2003
20 5 (6.10%) Management Information System

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 August 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.29%) MS Exchange
2 4 (4.88%) Exchange Server 2003
2 4 (4.88%) Exchange Server 2010
3 3 (3.66%) Exchange Server 2013
3 3 (3.66%) Exchange Server 2007
4 1 (1.22%) Lync
4 1 (1.22%) SharePoint
Applications
1 37 (45.12%) MS Office
2 26 (31.71%) MS Excel
Business Applications
1 3 (3.66%) Dynamics CRM
Cloud Services
1 4 (4.88%) Office 365
2 2 (2.44%) Cloud Computing
2 2 (2.44%) Amazon AWS
Communications & Networking
1 9 (10.98%) DNS
2 8 (9.76%) LAN
2 8 (9.76%) Firewall
3 7 (8.54%) TCP/IP
4 6 (7.32%) VPN
4 6 (7.32%) DHCP
4 6 (7.32%) Wireless
5 4 (4.88%) WAN
6 3 (3.66%) VLAN
7 2 (2.44%) iSCSI
7 2 (2.44%) IPv4
7 2 (2.44%) Internet
8 1 (1.22%) Ethernet
8 1 (1.22%) PBX
8 1 (1.22%) WebEx
Database & Business Intelligence
1 2 (2.44%) MS Access
2 1 (1.22%) SQL Server
General
1 9 (10.98%) Finance
2 2 (2.44%) Advertising
3 1 (1.22%) Banking
3 1 (1.22%) Retail
3 1 (1.22%) Marketing
3 1 (1.22%) Aerospace
3 1 (1.22%) Law
3 1 (1.22%) Legal
3 1 (1.22%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.44%) Web Services
Miscellaneous
1 5 (6.10%) Management Information System
2 2 (2.44%) Blackberry
3 1 (1.22%) Mathematics
3 1 (1.22%) iPhone
3 1 (1.22%) iPad
3 1 (1.22%) Analytical Skills
Operating Systems
1 50 (60.98%) Windows
2 22 (26.83%) Windows 7
3 18 (21.95%) Windows 8
4 13 (15.85%) Windows XP
5 12 (14.63%) Windows Server 2008
6 10 (12.20%) Windows Server 2012
7 8 (9.76%) Windows Vista
8 6 (7.32%) Windows Server 2003
9 4 (4.88%) Linux
10 2 (2.44%) NetWare
11 1 (1.22%) UNIX
11 1 (1.22%) Android
11 1 (1.22%) Windows 2000 Server
11 1 (1.22%) Mac OS
Processes & Methodologies
1 16 (19.51%) ITIL
2 4 (4.88%) Service Management
2 4 (4.88%) Incident Management
3 3 (3.66%) Problem Management
3 3 (3.66%) Data Management
3 3 (3.66%) CRM
3 3 (3.66%) Patch Management
4 2 (2.44%) BCP
4 2 (2.44%) Benchmarking
4 2 (2.44%) Service Delivery
4 2 (2.44%) Information Security
4 2 (2.44%) Software Testing
4 2 (2.44%) Software Distribution
5 1 (1.22%) Line Management
5 1 (1.22%) Change Control
5 1 (1.22%) Document Management
5 1 (1.22%) Change Management
5 1 (1.22%) Practice Management
Programming Languages
1 2 (2.44%) SQL
Qualifications
1 14 (17.07%) Microsoft Certification
2 7 (8.54%) MCDST
3 6 (7.32%) MCSE
4 4 (4.88%) MCITP
4 4 (4.88%) MCP
5 3 (3.66%) Degree
5 3 (3.66%) MCSA
5 3 (3.66%) MCTS
6 1 (1.22%) CCENT
Quality Assurance & Compliance
1 7 (8.54%) SLA
System Software
1 44 (53.66%) Active Directory
2 7 (8.54%) Hyper-V
3 2 (2.44%) XenApp
3 2 (2.44%) Terminal Services
4 1 (1.22%) VMware Infrastructure
4 1 (1.22%) Terminal Server
Systems Management
1 3 (3.66%) SCCM
2 2 (2.44%) Backup Exec
3 1 (1.22%) WSUS
Vendors
1 39 (47.56%) Microsoft
2 19 (23.17%) Citrix
3 11 (13.41%) Cisco
4 3 (3.66%) Dell
4 3 (3.66%) Adobe
4 3 (3.66%) Apple
4 3 (3.66%) AppSense
5 2 (2.44%) Avaya
5 2 (2.44%) HP
6 1 (1.22%) Wyse
6 1 (1.22%) VMware
Cheadle, Cheshire
Oscar Associates (UK) Ltd
Salary: £15000 - £17000 per annum
Posted: 20 hours ago
Crewe, Cheshire
Atos
Salary: Competitive
Posted: 3 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £15000 - £17000 per annum
Posted: 3 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Macclesfield
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 7 days ago
Oldham
Recruitment Genius
Salary: £16000 - £18000 per annum
Posted: 8 days ago
Macclesfield
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 22 days ago
Warrington
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 22 days ago