The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 206 204 208
Rank change year-on-year
-2 +4
Permanent jobs requiring a 1st Line Support 28 41 43
As % of all permanent IT jobs located in the North West 0.51% 0.67% 0.63%
As % of the Job Titles category 0.53% 0.70% 0.65%
Number of salaries quoted 21 39 34
Median salary £20,000 £19,000 £19,500
Median salary % change year-on-year
+5.26% -2.56%
90% offered a salary of more than £18,000 £17,000 £16,000
10% offered a salary of more than £27,500 £25,000 £23,350
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5315 5881 6606
As % of all permanent IT jobs located in the North West 97.20% 96.49% 97.10%
Number of salaries quoted 4512 4704 5304
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 14 £19,500 +6.84% 2
Cheshire +13 8 £21,000 +5.00% 2
Merseyside +8 4 £20,500 +5.12% 3
Lancashire +6 2 £20,000 +8.10%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 29 (46.03%) Windows
2 26 (41.27%) Active Directory
3 21 (33.33%) Microsoft
4 17 (26.98%) Finance
5 16 (25.40%) Citrix
6 14 (22.22%) MS Office
7 13 (20.63%) ITIL
8 12 (19.05%) Windows 7
9 10 (15.87%) MS Excel
10 9 (14.29%) Legal
11 8 (12.70%) Law
11 8 (12.70%) MS Exchange
12 7 (11.11%) Windows Server
12 7 (11.11%) Degree
12 7 (11.11%) German Language
12 7 (11.11%) Terminal Server
12 7 (11.11%) Blackberry
12 7 (11.11%) Blackberry Enterprise Server
12 7 (11.11%) Management Information System
13 6 (9.52%) Service Management
13 6 (9.52%) LAN
13 6 (9.52%) SQL
13 6 (9.52%) ITIL Certification
13 6 (9.52%) WAN
13 6 (9.52%) AppSense
13 6 (9.52%) Windows Server 2008
14 5 (7.94%) iPhone
14 5 (7.94%) Office 365
14 5 (7.94%) Windows Server 2012
14 5 (7.94%) Windows XP

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.70%) MS Exchange
2 7 (11.11%) Blackberry Enterprise Server
3 3 (4.76%) Exchange Server 2003
3 3 (4.76%) Exchange Server 2010
4 1 (1.59%) IIS
Applications
1 14 (22.22%) MS Office
2 10 (15.87%) MS Excel
3 1 (1.59%) AutoCAD
Cloud Services
1 5 (7.94%) Office 365
2 1 (1.59%) Cloud Computing
Communications & Networking
1 6 (9.52%) LAN
1 6 (9.52%) WAN
2 4 (6.35%) VPN
3 3 (4.76%) Firewall
3 3 (4.76%) VoIP
4 2 (3.17%) Skype
4 2 (3.17%) TCP/IP
5 1 (1.59%) BGP
5 1 (1.59%) DHCP
5 1 (1.59%) DNS
5 1 (1.59%) HTTP
5 1 (1.59%) IP Telephony
5 1 (1.59%) Network Security
5 1 (1.59%) OSPF
5 1 (1.59%) SNMP
Database & Business Intelligence
1 1 (1.59%) Relational Database
1 1 (1.59%) SQL Server
General
1 17 (26.98%) Finance
2 9 (14.29%) Legal
3 8 (12.70%) Law
4 7 (11.11%) German Language
5 2 (3.17%) Advertising
6 1 (1.59%) French Language
Libraries, Frameworks & Software Standards
1 1 (1.59%) .NET
1 1 (1.59%) HTML
Miscellaneous
1 7 (11.11%) Blackberry
1 7 (11.11%) Management Information System
2 5 (7.94%) iPhone
3 4 (6.35%) Analytical Skills
4 3 (4.76%) iPad
5 2 (3.17%) Computer Science
5 2 (3.17%) Smartphone
6 1 (1.59%) NHS
6 1 (1.59%) Replication
6 1 (1.59%) Wiki
Operating Systems
1 29 (46.03%) Windows
2 12 (19.05%) Windows 7
3 7 (11.11%) Windows Server
4 6 (9.52%) Windows Server 2008
5 5 (7.94%) Windows Server 2012
5 5 (7.94%) Windows XP
6 3 (4.76%) Android
6 3 (4.76%) Unix
6 3 (4.76%) Windows 8
7 2 (3.17%) Linux
7 2 (3.17%) Windows Server 2003
Processes & Methodologies
1 13 (20.63%) ITIL
2 6 (9.52%) Service Management
3 3 (4.76%) CRM
3 3 (4.76%) Data Protection
3 3 (4.76%) Ticket Management
4 2 (3.17%) Change Management
4 2 (3.17%) Incident Management
4 2 (3.17%) Service Delivery
4 2 (3.17%) Time Management
5 1 (1.59%) Agile Software Development
5 1 (1.59%) Conflict Management
5 1 (1.59%) Data Validation
5 1 (1.59%) Document Management
5 1 (1.59%) Internal Audit
5 1 (1.59%) Mentoring
5 1 (1.59%) Network Monitoring
5 1 (1.59%) Process Improvement
5 1 (1.59%) Software Testing
5 1 (1.59%) User Acceptance Testing
5 1 (1.59%) Validation
Programming Languages
1 6 (9.52%) SQL
2 2 (3.17%) C#
3 1 (1.59%) Java
3 1 (1.59%) VB
Qualifications
1 7 (11.11%) Degree
2 6 (9.52%) ITIL Certification
3 4 (6.35%) Microsoft Certification
4 3 (4.76%) A+ Certification
4 3 (4.76%) MCITP
4 3 (4.76%) MCSA
4 3 (4.76%) Network+ Certification
5 1 (1.59%) ITIL Foundation Certificate
5 1 (1.59%) MOS
Quality Assurance & Compliance
1 4 (6.35%) SLA
System Software
1 26 (41.27%) Active Directory
2 7 (11.11%) Terminal Server
3 2 (3.17%) Hyper-V
3 2 (3.17%) VMware Infrastructure
Vendors
1 21 (33.33%) Microsoft
2 16 (25.40%) Citrix
3 6 (9.52%) AppSense
4 3 (4.76%) Salesforce.com
5 2 (3.17%) Cisco
5 2 (3.17%) VMware
6 1 (1.59%) Extreme Networks
6 1 (1.59%) Juniper
Warrington, Cheshire
Ashdown IT
Salary: £18000 - £22000 per annum + Benefits
Posted: 6 days ago
Liverpool, Merseyside
Ascent People Ltd
Salary: £18000 - £21000 per annum + Benefits + Bonus
Posted: 6 days ago
Manchester, Lancashire
The Nucleus Group
Posted: 23 days ago
Warrington, Cheshire
McGregor Boyall
Salary: £15000.00 - £22000.00 per annum
Posted: Yesterday