The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 204 197 207
Rank change year-on-year
-7 +10
Permanent jobs requiring a 1st Line Support 34 41 45
As % of all permanent IT jobs located in the North West 0.56% 0.61% 0.62%
As % of the Job Titles category 0.59% 0.64% 0.65%
Number of salaries quoted 32 31 39
Average salary £19,500 £19,500 £19,500
90% offered a salary of more than £17,000 £16,000 £15,900
10% offered a salary of more than £24,900 £23,500 £25,000
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5786 6434 6906
As % of all permanent IT jobs located in the North West 94.96% 95.25% 95.61%
Number of salaries quoted 4635 5186 5868
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire 0 19 £19,500 -2.50%
Manchester +9 12 £18,500 +2.77% 2
Lancashire - 2 £23,250 -
Merseyside +7 1 £20,000 -14.89%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 22 May 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 50 (69.44%) Windows
2 35 (48.61%) Active Directory
3 34 (47.22%) MS Office
4 31 (43.06%) MS Excel
5 27 (37.50%) Microsoft
6 24 (33.33%) Windows 7
7 16 (22.22%) Windows XP
7 16 (22.22%) TCP/IP
8 15 (20.83%) DNS
9 14 (19.44%) Linux
10 13 (18.06%) MCSE
10 13 (18.06%) Citrix
10 13 (18.06%) Microsoft Certification
10 13 (18.06%) VPN
10 13 (18.06%) Windows Server 2008
11 12 (16.67%) DHCP
12 10 (13.89%) MCSA
12 10 (13.89%) ITIL
12 10 (13.89%) MCP
12 10 (13.89%) UNIX
12 10 (13.89%) MCITP
13 7 (9.72%) Incident Management
14 6 (8.33%) Finance
14 6 (8.33%) SQL Server
14 6 (8.33%) SLA
14 6 (8.33%) Cisco
15 5 (6.94%) Windows 8
15 5 (6.94%) Firewall
16 4 (5.56%) Benchmarking
16 4 (5.56%) SQL

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 22 May 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.17%) MS Exchange
2 2 (2.78%) IBM Notes
2 2 (2.78%) Exchange Server 2013
3 1 (1.39%) OpenEdge
Applications
1 34 (47.22%) MS Office
2 31 (43.06%) MS Excel
3 1 (1.39%) Photoshop
3 1 (1.39%) Adobe Illustrator
Business Applications
1 1 (1.39%) Magento
1 1 (1.39%) Dynamics CRM
Cloud Services
1 1 (1.39%) Amazon AWS
Communications & Networking
1 16 (22.22%) TCP/IP
2 15 (20.83%) DNS
3 13 (18.06%) VPN
4 12 (16.67%) DHCP
5 5 (6.94%) Firewall
6 2 (2.78%) LAN
6 2 (2.78%) IPv4
7 1 (1.39%) WebEx
7 1 (1.39%) Ethernet
7 1 (1.39%) Wireless
Database & Business Intelligence
1 6 (8.33%) SQL Server
2 1 (1.39%) MS Access
General
1 6 (8.33%) Finance
2 3 (4.17%) Legal
3 2 (2.78%) Advertising
4 1 (1.39%) Publishing
4 1 (1.39%) Aerospace
4 1 (1.39%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.39%) HTML
1 1 (1.39%) CSS
1 1 (1.39%) Web Services
Miscellaneous
1 3 (4.17%) Blackberry
2 1 (1.39%) Client/Server
Operating Systems
1 50 (69.44%) Windows
2 24 (33.33%) Windows 7
3 16 (22.22%) Windows XP
4 14 (19.44%) Linux
5 13 (18.06%) Windows Server 2008
6 10 (13.89%) UNIX
7 5 (6.94%) Windows 8
8 4 (5.56%) Windows Server 2012
9 2 (2.78%) Windows Server 2003
9 2 (2.78%) NetWare
10 1 (1.39%) Mac OS
10 1 (1.39%) Android
10 1 (1.39%) Windows 2000 Server
10 1 (1.39%) Windows Vista
Processes & Methodologies
1 10 (13.89%) ITIL
2 7 (9.72%) Incident Management
3 4 (5.56%) Benchmarking
4 3 (4.17%) Data Management
4 3 (4.17%) Time Management
5 2 (2.78%) Software Testing
5 2 (2.78%) Practice Management
6 1 (1.39%) Document Management
6 1 (1.39%) CRM
6 1 (1.39%) E-Commerce
6 1 (1.39%) Service Delivery
Programming Languages
1 4 (5.56%) SQL
2 1 (1.39%) Python
Qualifications
1 13 (18.06%) MCSE
1 13 (18.06%) Microsoft Certification
2 10 (13.89%) MCSA
2 10 (13.89%) MCP
2 10 (13.89%) MCITP
3 3 (4.17%) MCTS
3 3 (4.17%) Degree
Quality Assurance & Compliance
1 6 (8.33%) SLA
System Software
1 35 (48.61%) Active Directory
2 2 (2.78%) Hyper-V
2 2 (2.78%) XenApp
3 1 (1.39%) Terminal Server
3 1 (1.39%) Terminal Services
Vendors
1 27 (37.50%) Microsoft
2 13 (18.06%) Citrix
3 6 (8.33%) Cisco
4 3 (4.17%) Adobe
4 3 (4.17%) Apple
5 2 (2.78%) Lotus
6 1 (1.39%) HP
6 1 (1.39%) Sage
6 1 (1.39%) VMware
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