The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 231 199 205
Rank change year-on-year
-32 +6
Permanent jobs requiring a 1st Line Support 33 47 58
As % of all permanent IT jobs located in the North West 0.52% 0.77% 0.79%
As % of the Job Titles category 0.53% 0.80% 0.81%
Number of salaries quoted 30 29 58
Median salary £19,000 £21,000 £19,500
Median salary % change year-on-year
-9.52% +7.69%
90% offered a salary of more than £17,450 £17,200 £17,500
10% offered a salary of more than £23,100 £24,200 £23,650
UK excluding London median salary £21,000 £20,500 £19,750
% change year-on-year
+2.43% +3.79%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6193 5855 7119
As % of all permanent IT jobs located in the North West 96.67% 95.86% 96.54%
Number of salaries quoted 5211 4841 6076
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 6 December 2016.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -24 15 £19,000 -5.00% 2
Cheshire +16 13 £18,750 -10.71% 3
Lancashire -11 4 £17,000 -17.07% 1
Merseyside -19 1 £23,000 -4.16%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 6 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 41 (61.19%) Windows
2 36 (53.73%) Active Directory
3 24 (35.82%) Microsoft
4 22 (32.84%) MS Office
5 21 (31.34%) MS Excel
6 16 (23.88%) Windows 7
7 15 (22.39%) iPad
8 12 (17.91%) Windows XP
8 12 (17.91%) SLA
9 11 (16.42%) Office 365
9 11 (16.42%) Windows Server 2012
10 10 (14.93%) Windows 8
10 10 (14.93%) WAN
11 9 (13.43%) VPN
11 9 (13.43%) MS Exchange
11 9 (13.43%) Firewall
11 9 (13.43%) Citrix
11 9 (13.43%) Windows Server 2008
11 9 (13.43%) Windows Server
12 7 (10.45%) Microsoft Certification
13 6 (8.96%) TCP/IP
13 6 (8.96%) LAN
13 6 (8.96%) VoIP
13 6 (8.96%) Service Delivery
13 6 (8.96%) Apple
13 6 (8.96%) Skype
14 5 (7.46%) Software Distribution
14 5 (7.46%) Coaching
14 5 (7.46%) User Experience
14 5 (7.46%) Extranet

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.43%) MS Exchange
2 3 (4.48%) Exchange Server 2010
2 3 (4.48%) IBM Notes
2 3 (4.48%) Skype for Business
3 2 (2.99%) Exchange Server 2003
3 2 (2.99%) SharePoint
4 1 (1.49%) Exchange Server 2013
4 1 (1.49%) GroupWise
Applications
1 22 (32.84%) MS Office
2 21 (31.34%) MS Excel
Business Applications
1 1 (1.49%) SAP BPC
Cloud Services
1 11 (16.42%) Office 365
2 1 (1.49%) G Suite
2 1 (1.49%) Google Drive
Communications & Networking
1 10 (14.93%) WAN
2 9 (13.43%) Firewall
2 9 (13.43%) VPN
3 6 (8.96%) LAN
3 6 (8.96%) Skype
3 6 (8.96%) TCP/IP
3 6 (8.96%) VoIP
4 5 (7.46%) Extranet
4 5 (7.46%) Network Security
5 4 (5.97%) HTTP
6 3 (4.48%) DNS
6 3 (4.48%) FTP
6 3 (4.48%) Internet
6 3 (4.48%) Intrusion Detection
6 3 (4.48%) SMTP
7 2 (2.99%) DHCP
8 1 (1.49%) BGP
8 1 (1.49%) OSPF
8 1 (1.49%) SNMP
Database & Business Intelligence
1 1 (1.49%) SAP BW
Development Applications
1 1 (1.49%) JIRA
General
1 4 (5.97%) Finance
2 1 (1.49%) German Language
2 1 (1.49%) Legal
2 1 (1.49%) Telecoms
Miscellaneous
1 15 (22.39%) iPad
2 5 (7.46%) iPhone
2 5 (7.46%) User Experience
3 3 (4.48%) Client/Server
3 3 (4.48%) Driving Licence
3 3 (4.48%) Mathematics
4 2 (2.99%) Analytical Skills
5 1 (1.49%) Computer Science
5 1 (1.49%) Management Information System
5 1 (1.49%) Mobile Computing
5 1 (1.49%) Wiki
Operating Systems
1 41 (61.19%) Windows
2 16 (23.88%) Windows 7
3 12 (17.91%) Windows XP
4 11 (16.42%) Windows Server 2012
5 10 (14.93%) Windows 8
6 9 (13.43%) Windows Server
6 9 (13.43%) Windows Server 2008
7 4 (5.97%) Windows Server 2003
8 3 (4.48%) Linux
8 3 (4.48%) Solaris
9 1 (1.49%) Mac OS
9 1 (1.49%) Mac OS X
9 1 (1.49%) Unix
9 1 (1.49%) Windows 10
9 1 (1.49%) Windows Vista
Processes & Methodologies
1 6 (8.96%) Service Delivery
2 5 (7.46%) Change Control
2 5 (7.46%) Coaching
2 5 (7.46%) ITIL
2 5 (7.46%) Software Distribution
2 5 (7.46%) Web Development
3 3 (4.48%) Test Automation
3 3 (4.48%) Threat Analysis
4 2 (2.99%) ERP
4 2 (2.99%) Service Management
4 2 (2.99%) Software Testing
4 2 (2.99%) Time Management
5 1 (1.49%) Change Management
5 1 (1.49%) Data Protection
5 1 (1.49%) Data Validation
5 1 (1.49%) Document Management
5 1 (1.49%) Incident Management
5 1 (1.49%) Network Monitoring
5 1 (1.49%) Software Engineering
5 1 (1.49%) Validation
Programming Languages
1 3 (4.48%) C
Qualifications
1 7 (10.45%) Microsoft Certification
2 3 (4.48%) CISSP
2 3 (4.48%) MCSE
2 3 (4.48%) RHCE
2 3 (4.48%) SCNA
2 3 (4.48%) SCSA
2 3 (4.48%) Sun Certification
3 1 (1.49%) Degree
Quality Assurance & Compliance
1 12 (17.91%) SLA
2 1 (1.49%) QA
System Software
1 36 (53.73%) Active Directory
2 5 (7.46%) Hyper-V
3 3 (4.48%) Sendmail
4 1 (1.49%) NDS
4 1 (1.49%) NetIQ eDirectory
4 1 (1.49%) VMware Infrastructure
Systems Management
1 1 (1.49%) McAfee ePO
1 1 (1.49%) SCCM
Vendors
1 24 (35.82%) Microsoft
2 9 (13.43%) Citrix
3 6 (8.96%) Apple
4 3 (4.48%) CheckPoint
4 3 (4.48%) Lotus
5 2 (2.99%) Google
5 2 (2.99%) Salesforce.com
5 2 (2.99%) VMware
6 1 (1.49%) Avaya
6 1 (1.49%) Cisco
6 1 (1.49%) Extreme Networks
6 1 (1.49%) Intel Security
6 1 (1.49%) Juniper
6 1 (1.49%) NetSuite
6 1 (1.49%) Remedy
6 1 (1.49%) SAP
6 1 (1.49%) Sophos
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £1 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 4 days ago
Blackburn, Lancashire
Searchability
Salary: £15000 - £16000 per annum
Posted: 5 days ago
Macclesfield, Cheshire
Opus IT Consulting
Salary: £16000 - £18000 per annum + benefits
Posted: 6 days ago
Congleton
Adria Solutions Ltd
Salary: £15000 - £20000 per annum + Benefits
Posted: 18 days ago