The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 219 205 236
Rank change year-on-year
-14 +31
Permanent jobs requiring a 1st Line Support 32 35 21
As % of all permanent IT jobs located in the North West 0.46% 0.53% 0.28%
As % of the Job Titles category 0.49% 0.56% 0.29%
Number of salaries quoted 32 33 19
Average salary £19,000 £19,500 £19,000
Average salary % change year-on-year
-2.56% +2.63%
90% offered a salary of more than £18,000 £17,750 £15,900
10% offered a salary of more than £21,500 £21,000 £20,341
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6584 6296 7147
As % of all permanent IT jobs located in the North West 95.12% 94.85% 95.97%
Number of salaries quoted 5451 5207 6024
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,500 £24,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire 0 16 £19,000 +0.66% 1
Manchester +2 14 £19,500 +2.63% 3
Merseyside +11 1 £20,500 +10.81% 1
Lancashire +5 1 £20,000 - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 2 March 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 57 (65.52%) Windows
2 45 (51.72%) Active Directory
3 40 (45.98%) MS Excel
4 35 (40.23%) MS Office
4 35 (40.23%) Microsoft
5 23 (26.44%) ITIL
5 23 (26.44%) Windows 7
6 22 (25.29%) TCP/IP
7 19 (21.84%) Windows XP
8 16 (18.39%) Windows Server 2008
9 15 (17.24%) VPN
10 13 (14.94%) SLA
11 12 (13.79%) MCP
11 12 (13.79%) Microsoft Certification
12 11 (12.64%) Linux
13 10 (11.49%) UNIX
13 10 (11.49%) MCSE
14 9 (10.34%) Citrix
14 9 (10.34%) MCSA
14 9 (10.34%) DNS
14 9 (10.34%) DHCP
14 9 (10.34%) MCITP
14 9 (10.34%) Incident Management
15 8 (9.20%) IBM Notes
15 8 (9.20%) Lotus
15 8 (9.20%) Benchmarking
16 7 (8.05%) Service Management
16 7 (8.05%) SQL Server
16 7 (8.05%) WAN
16 7 (8.05%) LAN

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 2 March 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.20%) IBM Notes
2 1 (1.15%) SharePoint
2 1 (1.15%) OpenEdge
2 1 (1.15%) Blackberry Enterprise Server
2 1 (1.15%) WebSphere
Applications
1 40 (45.98%) MS Excel
2 35 (40.23%) MS Office
3 1 (1.15%) Photoshop
3 1 (1.15%) Adobe Illustrator
Business Applications
1 1 (1.15%) Dynamics CRM
1 1 (1.15%) Magento
Cloud Services
1 2 (2.30%) Cloud Computing
2 1 (1.15%) Amazon AWS
Communications & Networking
1 22 (25.29%) TCP/IP
2 15 (17.24%) VPN
3 9 (10.34%) DNS
3 9 (10.34%) DHCP
4 7 (8.05%) WAN
4 7 (8.05%) LAN
5 1 (1.15%) VoIP
Database & Business Intelligence
1 7 (8.05%) SQL Server
Development Applications
1 2 (2.30%) JIRA
General
1 4 (4.60%) Legal
2 3 (3.45%) Advertising
2 3 (3.45%) German Language
3 2 (2.30%) Marketing
3 2 (2.30%) Finance
4 1 (1.15%) Law
4 1 (1.15%) Manufacturing
4 1 (1.15%) Publishing
4 1 (1.15%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.30%) .NET
2 1 (1.15%) CSS
2 1 (1.15%) Web Services
2 1 (1.15%) Middleware
2 1 (1.15%) HTML
Miscellaneous
1 4 (4.60%) Analytical Skills
2 3 (3.45%) Blackberry
3 2 (2.30%) GIS
3 2 (2.30%) Client/Server
4 1 (1.15%) Video Conferencing
4 1 (1.15%) Mobile App
Operating Systems
1 57 (65.52%) Windows
2 23 (26.44%) Windows 7
3 19 (21.84%) Windows XP
4 16 (18.39%) Windows Server 2008
5 11 (12.64%) Linux
6 10 (11.49%) UNIX
7 5 (5.75%) Windows Server 2012
8 4 (4.60%) Windows 8
9 3 (3.45%) Windows Server 2003
10 1 (1.15%) Windows Vista
10 1 (1.15%) Android
Processes & Methodologies
1 23 (26.44%) ITIL
2 9 (10.34%) Incident Management
3 8 (9.20%) Benchmarking
4 7 (8.05%) Service Management
5 3 (3.45%) Time Management
5 3 (3.45%) E-Commerce
6 2 (2.30%) Data Entry
6 2 (2.30%) Change Control
6 2 (2.30%) Data Analytics
6 2 (2.30%) Analytics
6 2 (2.30%) Service Delivery
6 2 (2.30%) CRM
6 2 (2.30%) Practice Management
6 2 (2.30%) Content Management
7 1 (1.15%) Change Management
7 1 (1.15%) Line Management
7 1 (1.15%) ITIL V3
Programming Languages
1 5 (5.75%) SQL
2 2 (2.30%) VB
2 2 (2.30%) C#
3 1 (1.15%) Python
Qualifications
1 12 (13.79%) MCP
1 12 (13.79%) Microsoft Certification
2 10 (11.49%) MCSE
3 9 (10.34%) MCSA
3 9 (10.34%) MCITP
4 4 (4.60%) ITIL Certification
5 1 (1.15%) Degree
5 1 (1.15%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (14.94%) SLA
System Software
1 45 (51.72%) Active Directory
2 3 (3.45%) VMware Infrastructure
3 2 (2.30%) Hyper-V
3 2 (2.30%) MetaFrame
4 1 (1.15%) XenApp
Systems Management
1 1 (1.15%) SCCM
Vendors
1 35 (40.23%) Microsoft
2 9 (10.34%) Citrix
3 8 (9.20%) Lotus
4 4 (4.60%) VMware
5 3 (3.45%) IBM
5 3 (3.45%) Apple
6 1 (1.15%) Sage
6 1 (1.15%) Sophos
6 1 (1.15%) Adobe
6 1 (1.15%) HP
6 1 (1.15%) Dell
6 1 (1.15%) Cisco
Manchester, Lancashire
JM
Salary: £20000 - £30000 per annum + Excellent Benefits
Posted: 2 days ago
Cheshire
Senitor Associates
Salary: £16000 per annum
Posted: 4 days ago
Manchester
Ascent People
Salary: £18000 - £23000 per annum + Bonus + Benefits
Posted: 5 days ago
Stockport, Cheshire
QA Limited
Salary: £150.00 per week
Posted: 6 days ago
Burnley, Lancashire
The Original Factory Shop
Salary: £15k per year + Bonus
Posted: 12 days ago
Merseyside
Hays IT - Uk Posting account
Salary: £18000.00 - £23000.00 per annum
Posted: 19 days ago