The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
First Line Support
England / North West
Rank 209 200 211
Rank change year-on-year
-9 +11
Permanent jobs requiring a 1st Line Support 36 37 46
As % of all permanent IT jobs located in the North West 0.60% 0.65% 0.66%
As % of the Job Titles category 0.62% 0.68% 0.68%
Number of salaries quoted 28 29 46
Median salary £20,500 £19,500 £19,250
Median salary % change year-on-year
+5.12% +1.29%
90% offered a salary of more than £17,000 £17,500 £18,000
10% offered a salary of more than £24,000 £24,000 £23,625
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5800 5458 6784
As % of all permanent IT jobs located in the North West 96.72% 96.52% 97.09%
Number of salaries quoted 4839 4578 5665
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -23 18 £22,000 - 2
Cheshire +19 15 £18,750 -10.71% 2
Lancashire -7 2 £17,000 - 4
Merseyside -11 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 23 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 47 (71.21%) Windows
2 45 (68.18%) Microsoft
3 35 (53.03%) Active Directory
3 35 (53.03%) MS Office
4 31 (46.97%) Windows 7
5 23 (34.85%) MS Excel
6 19 (28.79%) SLA
7 17 (25.76%) Citrix
7 17 (25.76%) iPad
8 16 (24.24%) MS Exchange
9 15 (22.73%) Windows Server 2008
10 14 (21.21%) Windows 8
10 14 (21.21%) Windows Server
11 13 (19.70%) Office 365
11 13 (19.70%) Windows Server 2012
12 11 (16.67%) VPN
12 11 (16.67%) Web Development
13 9 (13.64%) Microsoft Certification
13 9 (13.64%) TCP/IP
14 8 (12.12%) WAN
14 8 (12.12%) Windows XP
14 8 (12.12%) ITIL
14 8 (12.12%) Manufacturing
14 8 (12.12%) Service Management
14 8 (12.12%) Windows 10
15 7 (10.61%) Skype
15 7 (10.61%) VoIP
16 6 (9.09%) Firewall
16 6 (9.09%) Hyper-V
16 6 (9.09%) iPhone

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (24.24%) MS Exchange
2 4 (6.06%) Exchange Server 2010
2 4 (6.06%) IBM Notes
2 4 (6.06%) Skype for Business
3 3 (4.55%) SharePoint
4 1 (1.52%) CMS
4 1 (1.52%) Exchange Server 2013
4 1 (1.52%) GroupWise
Applications
1 35 (53.03%) MS Office
2 23 (34.85%) MS Excel
Business Applications
1 1 (1.52%) NetSuite
1 1 (1.52%) SAP BPC
Cloud Services
1 13 (19.70%) Office 365
Communications & Networking
1 11 (16.67%) VPN
2 9 (13.64%) TCP/IP
3 8 (12.12%) WAN
4 7 (10.61%) Skype
4 7 (10.61%) VoIP
5 6 (9.09%) Firewall
5 6 (9.09%) Remote Desktop
6 5 (7.58%) FTP
6 5 (7.58%) HTTP
6 5 (7.58%) Internet
7 4 (6.06%) DNS
7 4 (6.06%) Intrusion Detection
7 4 (6.06%) Network Security
7 4 (6.06%) SMTP
8 3 (4.55%) LAN
9 2 (3.03%) Cisco IOS
9 2 (3.03%) DHCP
9 2 (3.03%) DMZ
9 2 (3.03%) IP Telephony
10 1 (1.52%) SSH
Database & Business Intelligence
1 1 (1.52%) FileMaker
1 1 (1.52%) MySQL
1 1 (1.52%) SAP BW
General
1 8 (12.12%) Manufacturing
2 5 (7.58%) Finance
3 3 (4.55%) Legal
4 2 (3.03%) Law
5 1 (1.52%) Banking
5 1 (1.52%) Investment Banking
5 1 (1.52%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.52%) CSS
1 1 (1.52%) HTML
1 1 (1.52%) LAMP
Miscellaneous
1 17 (25.76%) iPad
2 6 (9.09%) iPhone
3 4 (6.06%) Client/Server
4 2 (3.03%) CMDB
4 2 (3.03%) Life Science
5 1 (1.52%) Analytical Skills
5 1 (1.52%) Blackberry
5 1 (1.52%) Data Centre
5 1 (1.52%) Driving Licence
5 1 (1.52%) Management Information System
5 1 (1.52%) User Experience
5 1 (1.52%) Wiki
Operating Systems
1 47 (71.21%) Windows
2 31 (46.97%) Windows 7
3 15 (22.73%) Windows Server 2008
4 14 (21.21%) Windows 8
4 14 (21.21%) Windows Server
5 13 (19.70%) Windows Server 2012
6 8 (12.12%) Windows 10
6 8 (12.12%) Windows XP
7 5 (7.58%) Linux
8 4 (6.06%) Solaris
8 4 (6.06%) Windows Server 2003
9 2 (3.03%) Mac OS
9 2 (3.03%) Mac OS X
9 2 (3.03%) Windows Vista
10 1 (1.52%) Android
10 1 (1.52%) Apple iOS
10 1 (1.52%) CentOS
Processes & Methodologies
1 11 (16.67%) Web Development
2 8 (12.12%) ITIL
2 8 (12.12%) Service Management
3 6 (9.09%) Mobile Device Management
4 4 (6.06%) Test Automation
4 4 (6.06%) Threat Analysis
5 3 (4.55%) Mathematics
6 2 (3.03%) Configuration Management
6 2 (3.03%) ERP
6 2 (3.03%) ITSM
6 2 (3.03%) Time Management
7 1 (1.52%) Change Management
7 1 (1.52%) Content Management
7 1 (1.52%) CRM
7 1 (1.52%) Data Validation
7 1 (1.52%) Incident Management
7 1 (1.52%) Service Delivery
7 1 (1.52%) Software Engineering
7 1 (1.52%) Ticket Management
7 1 (1.52%) Validation
Programming Languages
1 3 (4.55%) C
Qualifications
1 9 (13.64%) Microsoft Certification
2 4 (6.06%) CISSP
2 4 (6.06%) MCP
2 4 (6.06%) MCSE
2 4 (6.06%) RHCE
2 4 (6.06%) SCNA
2 4 (6.06%) SCSA
2 4 (6.06%) Sun Certification
3 3 (4.55%) ITIL Certification
4 1 (1.52%) MOS
Quality Assurance & Compliance
1 19 (28.79%) SLA
System Software
1 35 (53.03%) Active Directory
2 6 (9.09%) Hyper-V
3 4 (6.06%) Sendmail
4 2 (3.03%) Terminal Server
4 2 (3.03%) VMware Infrastructure
5 1 (1.52%) NDS
5 1 (1.52%) NetIQ eDirectory
Systems Management
1 1 (1.52%) McAfee ePO
1 1 (1.52%) WSUS
Vendors
1 45 (68.18%) Microsoft
2 17 (25.76%) Citrix
3 5 (7.58%) Cisco
4 4 (6.06%) CheckPoint
4 4 (6.06%) Lotus
4 4 (6.06%) Spiceworks
4 4 (6.06%) VMware
5 3 (4.55%) Apple
6 2 (3.03%) HP
7 1 (1.52%) Avaya
7 1 (1.52%) Google
7 1 (1.52%) Intel Security
7 1 (1.52%) Juniper
7 1 (1.52%) Panasonic
7 1 (1.52%) Remedy
7 1 (1.52%) Sage
7 1 (1.52%) Salesforce.com
7 1 (1.52%) SAP
7 1 (1.52%) Sitecore
7 1 (1.52%) Sophos
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