The statistics below represent IT jobs advertised across the North West region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
First Line Support
England / North West
Rank 211 187 197
Rank change year-on-year
-24 +10
Permanent jobs requiring a 1st Line Support 41 46 50
As % of all permanent IT jobs located in the North West 0.69% 0.83% 0.74%
As % of the Job Titles category 0.71% 0.87% 0.76%
Number of salaries quoted 34 32 50
Median salary £19,000 £19,500 £19,500
Median salary % change year-on-year
-2.56% -
90% offered a salary of more than £17,000 £16,700 £18,000
10% offered a salary of more than £24,000 £24,600 £23,500
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5772 5299 6568
As % of all permanent IT jobs located in the North West 96.60% 96.00% 96.97%
Number of salaries quoted 4885 4457 5615
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,500 £25,000 £23,500
10% offered a salary of more than £59,413 £55,000 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 1st Line Support across the North West region over the 3 months to 24 January 2017.

1st Line Support Salary Histogram in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -27 20 £21,500 +7.50% 4
Cheshire +16 16 £18,750 -10.71%
Lancashire -6 4 £17,000 -9.33% 2
Merseyside -18 1 £23,000 +27.77% 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 24 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support in the job title.

1 48 (73.85%) Windows
2 39 (60.00%) Microsoft
3 33 (50.77%) Active Directory
3 33 (50.77%) MS Office
4 29 (44.62%) Windows 7
5 20 (30.77%) MS Excel
6 16 (24.62%) Windows Server 2008
6 16 (24.62%) Windows Server
7 15 (23.08%) iPad
7 15 (23.08%) SLA
7 15 (23.08%) MS Exchange
8 14 (21.54%) Citrix
8 14 (21.54%) Windows Server 2012
9 13 (20.00%) Office 365
10 12 (18.46%) Windows 8
11 11 (16.92%) VPN
12 10 (15.38%) Windows XP
13 9 (13.85%) Web Development
13 9 (13.85%) Microsoft Certification
13 9 (13.85%) TCP/IP
14 8 (12.31%) WAN
14 8 (12.31%) Manufacturing
14 8 (12.31%) Windows 10
15 7 (10.77%) Skype
15 7 (10.77%) VoIP
15 7 (10.77%) Firewall
16 6 (9.23%) Service Management
16 6 (9.23%) Mobile Device Management
16 6 (9.23%) Hyper-V
16 6 (9.23%) iPhone

1st Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (23.08%) MS Exchange
2 4 (6.15%) IBM Notes
2 4 (6.15%) Skype for Business
3 3 (4.62%) Exchange Server 2010
3 3 (4.62%) SharePoint
4 1 (1.54%) Exchange Server 2003
4 1 (1.54%) Exchange Server 2013
4 1 (1.54%) GroupWise
Applications
1 33 (50.77%) MS Office
2 20 (30.77%) MS Excel
Business Applications
1 1 (1.54%) SAP BPC
Cloud Services
1 13 (20.00%) Office 365
Communications & Networking
1 11 (16.92%) VPN
2 9 (13.85%) TCP/IP
3 8 (12.31%) WAN
4 7 (10.77%) Firewall
4 7 (10.77%) Skype
4 7 (10.77%) VoIP
5 6 (9.23%) Remote Desktop
6 5 (7.69%) FTP
6 5 (7.69%) HTTP
6 5 (7.69%) Internet
6 5 (7.69%) Network Security
7 4 (6.15%) DNS
7 4 (6.15%) Intrusion Detection
7 4 (6.15%) SMTP
8 3 (4.62%) LAN
9 2 (3.08%) Cisco IOS
9 2 (3.08%) DHCP
9 2 (3.08%) DMZ
9 2 (3.08%) IP Telephony
10 1 (1.54%) SSH
Database & Business Intelligence
1 1 (1.54%) FileMaker
1 1 (1.54%) MySQL
1 1 (1.54%) SAP BW
General
1 8 (12.31%) Manufacturing
2 4 (6.15%) Finance
3 2 (3.08%) Legal
4 1 (1.54%) Banking
4 1 (1.54%) Investment Banking
4 1 (1.54%) Law
4 1 (1.54%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.54%) LAMP
Miscellaneous
1 15 (23.08%) iPad
2 6 (9.23%) iPhone
3 4 (6.15%) Client/Server
4 3 (4.62%) Mathematics
4 3 (4.62%) User Experience
5 2 (3.08%) Life Science
6 1 (1.54%) Analytical Skills
6 1 (1.54%) Data Centre
6 1 (1.54%) Driving Licence
6 1 (1.54%) Management Information System
6 1 (1.54%) Mobile Computing
6 1 (1.54%) Wiki
Operating Systems
1 48 (73.85%) Windows
2 29 (44.62%) Windows 7
3 16 (24.62%) Windows Server
3 16 (24.62%) Windows Server 2008
4 14 (21.54%) Windows Server 2012
5 12 (18.46%) Windows 8
6 10 (15.38%) Windows XP
7 8 (12.31%) Windows 10
8 5 (7.69%) Linux
9 4 (6.15%) Solaris
9 4 (6.15%) Windows Server 2003
10 2 (3.08%) Mac OS
10 2 (3.08%) Windows Vista
11 1 (1.54%) CentOS
11 1 (1.54%) Mac OS X
Processes & Methodologies
1 9 (13.85%) Web Development
2 6 (9.23%) Mobile Device Management
2 6 (9.23%) Service Management
3 5 (7.69%) ITIL
4 4 (6.15%) Test Automation
4 4 (6.15%) Threat Analysis
5 3 (4.62%) Change Control
5 3 (4.62%) Service Delivery
5 3 (4.62%) Software Distribution
6 2 (3.08%) ERP
6 2 (3.08%) ITSM
6 2 (3.08%) Time Management
7 1 (1.54%) Change Management
7 1 (1.54%) CRM
7 1 (1.54%) Data Protection
7 1 (1.54%) Data Validation
7 1 (1.54%) Incident Management
7 1 (1.54%) Network Monitoring
7 1 (1.54%) Software Engineering
7 1 (1.54%) Validation
Programming Languages
1 3 (4.62%) C
Qualifications
1 9 (13.85%) Microsoft Certification
2 4 (6.15%) CISSP
2 4 (6.15%) MCSE
2 4 (6.15%) RHCE
2 4 (6.15%) SCNA
2 4 (6.15%) SCSA
2 4 (6.15%) Sun Certification
3 3 (4.62%) MCP
4 1 (1.54%) ITIL Certification
4 1 (1.54%) MOS
Quality Assurance & Compliance
1 15 (23.08%) SLA
System Software
1 33 (50.77%) Active Directory
2 6 (9.23%) Hyper-V
3 4 (6.15%) Sendmail
4 2 (3.08%) VMware Infrastructure
5 1 (1.54%) NDS
5 1 (1.54%) NetIQ eDirectory
Systems Management
1 1 (1.54%) McAfee ePO
1 1 (1.54%) WSUS
Vendors
1 39 (60.00%) Microsoft
2 14 (21.54%) Citrix
3 5 (7.69%) Apple
4 4 (6.15%) CheckPoint
4 4 (6.15%) Lotus
5 3 (4.62%) Cisco
5 3 (4.62%) Spiceworks
5 3 (4.62%) VMware
6 2 (3.08%) HP
7 1 (1.54%) Avaya
7 1 (1.54%) Google
7 1 (1.54%) Intel Security
7 1 (1.54%) Juniper
7 1 (1.54%) NetSuite
7 1 (1.54%) Panasonic
7 1 (1.54%) Remedy
7 1 (1.54%) Sage
7 1 (1.54%) Salesforce.com
7 1 (1.54%) SAP
7 1 (1.54%) Sophos
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Posted: 1 hour ago
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Salary: £16000 - £19000 per annum + Benefits
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Salary: £20000 - £23000 per annum + On Call Rota + Benefits
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Salary: From £17,000 to £19,000 per annum
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