The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 205 191 223
Rank change year-on-year
-14 +32
Permanent jobs requiring a 1st Line Support 37 56 30
As % of all permanent IT jobs located in the North West 0.53% 0.77% 0.40%
As % of the Job Titles category 0.56% 0.81% 0.42%
Number of salaries quoted 30 53 30
Average salary £19,500 £19,500 £17,500
Average salary % change year-on-year
- +11.42%
90% offered a salary of more than £16,000 £15,500 £15,250
10% offered a salary of more than £23,500 £25,000 £19,300
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6594 6939 7170
As % of all permanent IT jobs located in the North West 94.75% 94.82% 96.14%
Number of salaries quoted 5325 5948 6330
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
England

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +4 20 £19,500 +8.33% 4
Manchester -12 10 £20,000 +2.56%
Merseyside +5 7 £23,500 -2.00% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 22 July 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 53 (73.61%) Windows
2 27 (37.50%) MS Excel
3 26 (36.11%) Active Directory
4 25 (34.72%) Microsoft
5 23 (31.94%) Microsoft Certification
5 23 (31.94%) Windows 7
6 22 (30.56%) MS Office
7 19 (26.39%) Windows Server 2008
8 18 (25.00%) MCP
9 17 (23.61%) ITIL
9 17 (23.61%) VMware
10 15 (20.83%) Windows Server 2003
10 15 (20.83%) SQL
10 15 (20.83%) Windows Server 2012
11 14 (19.44%) Windows XP
12 13 (18.06%) MS Exchange
12 13 (18.06%) VMware Infrastructure
13 12 (16.67%) Hyper-V
14 11 (15.28%) TCP/IP
14 11 (15.28%) VPN
15 10 (13.89%) Citrix
15 10 (13.89%) MCSE
16 9 (12.50%) MCSA
16 9 (12.50%) Service Management
17 8 (11.11%) Management Information System
18 7 (9.72%) Finance
18 7 (9.72%) Exchange Server 2010
18 7 (9.72%) MCTS
18 7 (9.72%) UNIX
18 7 (9.72%) IIS

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 22 July 2014, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (18.06%) MS Exchange
2 7 (9.72%) Exchange Server 2010
2 7 (9.72%) IIS
3 1 (1.39%) WebSphere
3 1 (1.39%) Exchange Server 2007
3 1 (1.39%) SAS
Applications
1 27 (37.50%) MS Excel
2 22 (30.56%) MS Office
Cloud Services
1 3 (4.17%) Amazon AWS
Communications & Networking
1 11 (15.28%) TCP/IP
1 11 (15.28%) VPN
2 6 (8.33%) DNS
3 5 (6.94%) LAN
3 5 (6.94%) WAN
4 4 (5.56%) DHCP
5 3 (4.17%) Broadband
6 2 (2.78%) Internet
7 1 (1.39%) Firewall
7 1 (1.39%) Intranet
7 1 (1.39%) SAN
Database & Business Intelligence
1 3 (4.17%) SQL Server
General
1 7 (9.72%) Finance
2 6 (8.33%) Manufacturing
3 5 (6.94%) Retail
4 3 (4.17%) Marketing
4 3 (4.17%) Pharmaceutical
5 2 (2.78%) Banking
6 1 (1.39%) Law
Libraries, Frameworks & Software Standards
1 3 (4.17%) LAMP
1 3 (4.17%) Web Services
2 2 (2.78%) CSS
2 2 (2.78%) HTML
2 2 (2.78%) jQuery
3 1 (1.39%) .NET
3 1 (1.39%) ASP.NET
Miscellaneous
1 8 (11.11%) Management Information System
2 3 (4.17%) Blackberry
2 3 (4.17%) EPoS
3 2 (2.78%) Mathematics
4 1 (1.39%) Enterprise Storage
4 1 (1.39%) iPhone
Operating Systems
1 53 (73.61%) Windows
2 23 (31.94%) Windows 7
3 19 (26.39%) Windows Server 2008
4 15 (20.83%) Windows Server 2003
4 15 (20.83%) Windows Server 2012
5 14 (19.44%) Windows XP
6 7 (9.72%) UNIX
6 7 (9.72%) Windows 8
7 5 (6.94%) Linux
8 3 (4.17%) Ubuntu
8 3 (4.17%) CentOS
9 2 (2.78%) Windows 2000
9 2 (2.78%) Windows Vista
10 1 (1.39%) Android
Processes & Methodologies
1 17 (23.61%) ITIL
2 9 (12.50%) Service Management
3 5 (6.94%) Incident Management
4 3 (4.17%) Penetration Testing
4 3 (4.17%) Load Balancing
4 3 (4.17%) Time Management
5 2 (2.78%) E-Commerce
5 2 (2.78%) Problem Management
5 2 (2.78%) Change Control
5 2 (2.78%) Asset Management
6 1 (1.39%) Analytics
6 1 (1.39%) Marketing Analytics
6 1 (1.39%) Knowledge Management
6 1 (1.39%) Logistics
6 1 (1.39%) CRM
Programming Languages
1 15 (20.83%) SQL
2 2 (2.78%) JavaScript
3 1 (1.39%) Shell Script
3 1 (1.39%) PL/SQL
3 1 (1.39%) Java
3 1 (1.39%) T-SQL
3 1 (1.39%) VB.NET
3 1 (1.39%) C#
Qualifications
1 23 (31.94%) Microsoft Certification
2 18 (25.00%) MCP
3 10 (13.89%) MCSE
4 9 (12.50%) MCSA
5 7 (9.72%) MCTS
6 4 (5.56%) MCDST
7 3 (4.17%) MCITP
7 3 (4.17%) ITIL Certification
8 2 (2.78%) ITIL Foundation Certificate
9 1 (1.39%) VMware Certified Professional (VCP)
9 1 (1.39%) Degree
9 1 (1.39%) Cisco Certification
9 1 (1.39%) CCNA
9 1 (1.39%) HND
Quality Assurance & Compliance
1 4 (5.56%) SLA
System Software
1 26 (36.11%) Active Directory
2 13 (18.06%) VMware Infrastructure
3 12 (16.67%) Hyper-V
4 4 (5.56%) Terminal Services
5 2 (2.78%) vSphere
6 1 (1.39%) VMware ESXi
Systems Management
1 2 (2.78%) Tivoli
1 2 (2.78%) Backup Exec
2 1 (1.39%) OVSD
2 1 (1.39%) OpenView
Vendors
1 25 (34.72%) Microsoft
2 17 (23.61%) VMware
3 10 (13.89%) Citrix
4 6 (8.33%) HP
5 4 (5.56%) Dell
6 2 (2.78%) Oracle
6 2 (2.78%) Apple
7 1 (1.39%) SonicWALL
7 1 (1.39%) Draytek
7 1 (1.39%) Symantec
7 1 (1.39%) Sophos
7 1 (1.39%) BMC
7 1 (1.39%) NetApp
7 1 (1.39%) EMC
7 1 (1.39%) Cisco
Southport, Merseyside
Searchability.co.uk
Salary: £14000 - £18000 per annum
Posted: 5 hours ago
Warrington, Cheshire
Senitor Associates
Salary: £22000 per annum
Posted: Yesterday
Northwich, Cheshire
Broady Limited
Salary: From £14,000 to £16,000 per annum excellent training & progression
Posted: 6 days ago
Runcorn
Networx Recruitment
Salary: £Competitive salary dependant on skill
Posted: 19 days ago