The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 206 210 183
Rank change year-on-year
+4 -27
Permanent jobs requiring a 1st Line Support 41 36 61
As % of all permanent IT jobs located in the North West 0.63% 0.50% 0.85%
As % of the Job Titles category 0.66% 0.53% 0.90%
Number of salaries quoted 40 31 58
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £17,971 £16,000 £15,500
10% offered a salary of more than £24,000 £23,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6211 6805 6814
As % of all permanent IT jobs located in the North West 95.41% 94.91% 94.85%
Number of salaries quoted 5087 5523 5842
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,500 £23,450
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the North West region.

1st Line Support Salary Trend in the North West

1st Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire 0 20 £20,000 +2.56% 2
Manchester +10 13 £20,250 +1.25% 3
Lancashire - 7 £18,500 -
Merseyside +3 1 £20,000 -14.89%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 4 August 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 45 (62.50%) Windows
2 37 (51.39%) Active Directory
3 34 (47.22%) MS Office
4 31 (43.06%) Microsoft
5 25 (34.72%) MS Excel
6 20 (27.78%) Windows 7
7 18 (25.00%) Citrix
8 17 (23.61%) Windows 8
9 14 (19.44%) Windows XP
9 14 (19.44%) Windows Server 2008
10 13 (18.06%) Microsoft Certification
11 11 (15.28%) Cisco
11 11 (15.28%) DNS
12 9 (12.50%) MS Exchange
12 9 (12.50%) ITIL
12 9 (12.50%) MCSE
12 9 (12.50%) Windows Server 2012
13 8 (11.11%) DHCP
13 8 (11.11%) Windows Vista
14 7 (9.72%) Firewall
14 7 (9.72%) VPN
14 7 (9.72%) Linux
14 7 (9.72%) Hyper-V
15 6 (8.33%) MCSA
15 6 (8.33%) MCP
15 6 (8.33%) TCP/IP
15 6 (8.33%) Windows Server 2003
15 6 (8.33%) Wireless
15 6 (8.33%) MCITP
16 5 (6.94%) Incident Management

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 4 August 2015, IT jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.50%) MS Exchange
2 2 (2.78%) Exchange Server 2003
2 2 (2.78%) Exchange Server 2007
2 2 (2.78%) Exchange Server 2010
2 2 (2.78%) Exchange Server 2013
3 1 (1.39%) OpenEdge
Applications
1 34 (47.22%) MS Office
2 25 (34.72%) MS Excel
Business Applications
1 3 (4.17%) Dynamics CRM
Cloud Services
1 2 (2.78%) Office 365
Communications & Networking
1 11 (15.28%) DNS
2 8 (11.11%) DHCP
3 7 (9.72%) Firewall
3 7 (9.72%) VPN
4 6 (8.33%) Wireless
4 6 (8.33%) TCP/IP
5 4 (5.56%) LAN
6 2 (2.78%) WAN
6 2 (2.78%) IPv4
6 2 (2.78%) Internet
7 1 (1.39%) PBX
7 1 (1.39%) Ethernet
7 1 (1.39%) WebEx
Database & Business Intelligence
1 2 (2.78%) MS Access
General
1 5 (6.94%) Finance
2 2 (2.78%) Advertising
3 1 (1.39%) Banking
3 1 (1.39%) Retail
3 1 (1.39%) Marketing
3 1 (1.39%) Aerospace
3 1 (1.39%) Legal
3 1 (1.39%) Telecoms
Miscellaneous
1 3 (4.17%) Management Information System
2 2 (2.78%) Blackberry
Operating Systems
1 45 (62.50%) Windows
2 20 (27.78%) Windows 7
3 17 (23.61%) Windows 8
4 14 (19.44%) Windows Server 2008
4 14 (19.44%) Windows XP
5 9 (12.50%) Windows Server 2012
6 8 (11.11%) Windows Vista
7 7 (9.72%) Linux
8 6 (8.33%) Windows Server 2003
9 4 (5.56%) UNIX
10 2 (2.78%) NetWare
11 1 (1.39%) Android
11 1 (1.39%) Windows 2000 Server
11 1 (1.39%) Mac OS
Processes & Methodologies
1 9 (12.50%) ITIL
2 5 (6.94%) Incident Management
3 3 (4.17%) Data Management
3 3 (4.17%) CRM
3 3 (4.17%) Service Management
3 3 (4.17%) Patch Management
4 2 (2.78%) Software Testing
4 2 (2.78%) Service Delivery
4 2 (2.78%) Benchmarking
4 2 (2.78%) Software Distribution
5 1 (1.39%) Line Management
5 1 (1.39%) Document Management
Programming Languages
1 2 (2.78%) SQL
Qualifications
1 13 (18.06%) Microsoft Certification
2 9 (12.50%) MCSE
3 6 (8.33%) MCSA
3 6 (8.33%) MCITP
3 6 (8.33%) MCP
4 4 (5.56%) MCDST
5 3 (4.17%) MCTS
5 3 (4.17%) Degree
Quality Assurance & Compliance
1 4 (5.56%) SLA
System Software
1 37 (51.39%) Active Directory
2 7 (9.72%) Hyper-V
3 3 (4.17%) XenApp
4 2 (2.78%) Terminal Services
5 1 (1.39%) Terminal Server
Systems Management
1 2 (2.78%) SCCM
Vendors
1 31 (43.06%) Microsoft
2 18 (25.00%) Citrix
3 11 (15.28%) Cisco
4 3 (4.17%) Apple
5 2 (2.78%) Adobe
5 2 (2.78%) AppSense
6 1 (1.39%) Sage
Manchester, Lancashire
Spring Technology
Salary: £20000.00 - £25000.00 per month
Posted: 13 hours ago
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 4 days ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + On call allowance
Posted: 4 days ago
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £18000 - £19000 per annum
Posted: 5 days ago