The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Middlesex region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Middlesex region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Services Delivery
Rank 26 30 44
Rank change year-on-year
+4 +14
Permanent jobs citing Service Delivery 28 30 31
As % of all permanent IT jobs located in Middlesex 5.426% 6.012% 4.391%
As % of the Processes & Methodologies category 7.368% 7.595% 5.586%
Number of salaries quoted 22 17 22
Average salary £53,000 £58,000 £60,000
Average salary % change year-on-year
-8.62% -3.33%
90% offered a salary of more than £50,000 £37,500 £45,500
10% offered a salary of more than £86,650 £90,000 £80,000
UK excluding London average salary £45,000 £45,000 £45,000
All Processes & Methodologies
Middlesex
Permanent IT job ads with a match in the
Processes & Methodologies category
380 395 555
As % of all permanent IT jobs located in Middlesex 73.64% 79.16% 78.61%
Number of salaries quoted 298 316 413
Average salary £45,000 £45,000 £50,000
Average salary % change year-on-year
- -10.00%
90% offered a salary of more than £35,000 £35,000 £32,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Delivery
South East

Service Delivery
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Middlesex region as a proportion of the total demand within the Processes & Methodologies category.

Middlesex Service Delivery Jobs Demand Trend

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Middlesex region.

Middlesex Service Delivery Salary Trend

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery across the Middlesex region over the 3 months to 17 May 2013.

Middlesex Service Delivery Salary Histogram

Service Delivery
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Middlesex region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 35 (67.31%) ITIL
2 22 (42.31%) Service Management
3 18 (34.62%) ITSM
4 10 (19.23%) SLA
4 10 (19.23%) ITIL Certification
5 9 (17.31%) Windows
6 7 (13.46%) HP
6 7 (13.46%) Internet
7 6 (11.54%) Business Development
7 6 (11.54%) Windows Server 2008
7 6 (11.54%) Windows Server 2003
8 5 (9.615%) Microsoft
8 5 (9.615%) Microsoft Certification
8 5 (9.615%) LAN
8 5 (9.615%) WAN
8 5 (9.615%) UNIX
8 5 (9.615%) MCSE
8 5 (9.615%) MS Excel
8 5 (9.615%) IIS
8 5 (9.615%) SQL
8 5 (9.615%) Root Cause Analysis
9 4 (7.692%) ITIL V3
9 4 (7.692%) Problem Management
9 4 (7.692%) Retail
9 4 (7.692%) Incident Management
9 4 (7.692%) SAN
9 4 (7.692%) Sun
9 4 (7.692%) Change Management
10 3 (5.769%) Firewall
10 3 (5.769%) IBM

Service Delivery
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Middlesex region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 5 (9.615%) IIS
2 1 (1.923%) SharePoint
2 1 (1.923%) MS Exchange
2 1 (1.923%) Exchange Server 2010
Applications
1 5 (9.615%) MS Excel
2 1 (1.923%) MS Office
Business Applications
1 2 (3.846%) Remedy ITSM
Communications & Networking
1 7 (13.46%) Internet
2 5 (9.615%) LAN
2 5 (9.615%) WAN
3 4 (7.692%) SAN
4 3 (5.769%) Firewall
5 1 (1.923%) PBX
5 1 (1.923%) WLAN
5 1 (1.923%) DHCP
5 1 (1.923%) TCP/IP
5 1 (1.923%) DNS
General
1 4 (7.692%) Retail
2 2 (3.846%) Telecoms
2 2 (3.846%) Finance
3 1 (1.923%) Portuguese Language
3 1 (1.923%) Back Office
Job Titles
1 19 (36.54%) Service Manager
2 7 (13.46%) Consultant
2 7 (13.46%) Delivery Manager
2 7 (13.46%) Services Delivery Manager
3 6 (11.54%) Transition Manager
4 5 (9.615%) Team Leader
5 2 (3.846%) Infrastructure Manager
5 2 (3.846%) Technical Manager
5 2 (3.846%) Support Technician
5 2 (3.846%) Incident Manager
5 2 (3.846%) Head of Service Delivery
5 2 (3.846%) Data Centre Technician
5 2 (3.846%) Technical Services Manager
5 2 (3.846%) Microsoft Consultant
5 2 (3.846%) UNIX Team Leader
5 2 (3.846%) Services Director
5 2 (3.846%) Service Delivery Director
6 1 (1.923%) Senior Incident Manager
6 1 (1.923%) ITIL Service Manager
6 1 (1.923%) Solutions Consultant
Miscellaneous
1 3 (5.769%) AS400
2 2 (3.846%) CMDB
2 2 (3.846%) Management Information System
3 1 (1.923%) Thin Client
3 1 (1.923%) Mainframe
3 1 (1.923%) Fat Client
3 1 (1.923%) Digital Media
Operating Systems
1 9 (17.31%) Windows
2 6 (11.54%) Windows Server 2003
2 6 (11.54%) Windows Server 2008
3 5 (9.615%) UNIX
4 3 (5.769%) Linux
5 2 (3.846%) AIX
5 2 (3.846%) Solaris
5 2 (3.846%) Oracle Linux
6 1 (1.923%) Windows 7
Processes & Methodologies
1 35 (67.31%) ITIL
2 22 (42.31%) Service Management
3 18 (34.62%) ITSM
4 6 (11.54%) Business Development
5 5 (9.615%) Root Cause Analysis
6 4 (7.692%) ITIL V3
6 4 (7.692%) Problem Management
6 4 (7.692%) Incident Management
6 4 (7.692%) Change Management
7 3 (5.769%) PRINCE2
7 3 (5.769%) Project Management
7 3 (5.769%) Business Continuity
8 2 (3.846%) Time Management
8 2 (3.846%) E-Commerce
8 2 (3.846%) Disaster Recovery
8 2 (3.846%) Security Management
9 1 (1.923%) Configuration Management
9 1 (1.923%) Performance Management
9 1 (1.923%) Budget Control
9 1 (1.923%) Knowledge Management
Programming Languages
1 5 (9.615%) SQL
2 2 (3.846%) Shell Script
3 1 (1.923%) C
3 1 (1.923%) VBA
Qualifications
1 10 (19.23%) ITIL Certification
2 5 (9.615%) MCSE
2 5 (9.615%) Microsoft Certification
3 2 (3.846%) Server+ Certification
3 2 (3.846%) MCITP
4 1 (1.923%) PRINCE2 Certification
Quality Assurance & Compliance
1 10 (19.23%) SLA
2 2 (3.846%) COBIT
2 2 (3.846%) QA
2 2 (3.846%) PCI DSS
3 1 (1.923%) Sarbanes-Oxley
System Software
1 3 (5.769%) Active Directory
1 3 (5.769%) VMware Infrastructure
2 2 (3.846%) XenApp
3 1 (1.923%) Hyper-V
Systems Management
1 1 (1.923%) Tivoli Storage Manager
Vendors
1 7 (13.46%) HP
2 5 (9.615%) Microsoft
3 4 (7.692%) Sun
4 3 (5.769%) VMware
4 3 (5.769%) IBM
5 2 (3.846%) Brocade
5 2 (3.846%) Oracle
5 2 (3.846%) Cisco
5 2 (3.846%) Dell
5 2 (3.846%) Citrix
5 2 (3.846%) Remedy
Middlesex, South East
Essentials: ITIL Qualified IT Service management in an online/ media/ high availability environment Expert knowledge in developing and maintaining ITIL policies Infrastructure background knowledge (Windows/ Linux) This is...
Computer Futures
Salary: £52000 - £55000 per annum + benefits
Posted: 15 May 2013
Middlesex, South East
Service Delivery Manager (ITIL) - £52-55k - Middlesex An experienced Service Delivery Manager is required within a leading digital media company, who will be responsible for the implementation and...
Computer Futures
Salary: £52000 - £55000 per annum + benefits
Posted: 15 May 2013
Middlesex
SDM / Service Delivery / ITIL / Infrastructure Manager / Operations Manager / Media / Ecommerce A Service Delivery Manager from an on-line / ecommerce background is needed for one of the world's...
Venturi
Salary: £45000 - £55000 per annum + Benefits
Posted: 17 May 2013