2nd Line Support Engineer Jobs in the Midlands

Second Line Support Engineer
England > Midlands

The median Second Line Support Engineer salary in the Midlands is £30,000 per year according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 288 294 336
Rank change year-on-year +6 +42 -64
Permanent jobs requiring a 2nd Line Support Engineer 32 21 21
As % of all permanent jobs advertised in the Midlands 0.27% 0.23% 0.19%
As % of the Job Titles category 0.28% 0.26% 0.20%
Number of salaries quoted 30 20 19
10th Percentile £26,175 £26,925 £24,300
25th Percentile £26,750 £29,625 £25,625
Median annual salary (50th Percentile) £30,000 £30,000 £27,500
Median % change year-on-year - +9.09% +3.77%
75th Percentile £32,625 £33,000 £30,000
90th Percentile £33,750 £33,750 £33,751
England median annual salary £31,500 £32,500 £31,500
% change year-on-year -3.08% +3.17% +10.53%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,239 8,195 10,388
% of permanent jobs with a recognized job title 94.35% 89.60% 95.08%
Number of salaries quoted 8,338 4,592 7,021
10th Percentile £26,250 £28,750 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,750 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support Engineer in the Midlands

2nd Line Support Engineer
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the Midlands.

Salary trend for 2nd Line Support Engineer in the Midlands

2nd Line Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Midlands region over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +28 21 £30,000 -4.76% 9
East Midlands -16 11 £32,500 +8.33% 2
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 15 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support Engineer in the job title.

1 27 (84.38%) Active Directory
1 27 (84.38%) Windows
2 21 (65.63%) Windows 10
2 21 (65.63%) Social Skills
3 15 (46.88%) Problem-Solving
4 14 (43.75%) Microsoft 365
5 13 (40.63%) Customer Service
5 13 (40.63%) VMware
6 12 (37.50%) Degree
6 12 (37.50%) Microsoft
7 11 (34.38%) Mac OS
7 11 (34.38%) Microsoft Office
8 9 (28.13%) Azure
8 9 (28.13%) Computer Science
8 9 (28.13%) Firewall
8 9 (28.13%) Entra ID
8 9 (28.13%) Windows Server
9 8 (25.00%) Windows Server 2012
9 8 (25.00%) Microsoft Intune
9 8 (25.00%) Computer Science Degree
9 8 (25.00%) VMware Infrastructure
9 8 (25.00%) SCCM
9 8 (25.00%) Veeam
9 8 (25.00%) Microsoft Exchange
10 7 (21.88%) SharePoint
10 7 (21.88%) OneDrive
11 6 (18.75%) DBS Check
11 6 (18.75%) Analytical Skills
11 6 (18.75%) Onboarding
11 6 (18.75%) Law

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (25.00%) Microsoft Exchange
2 7 (21.88%) SharePoint
3 1 (3.13%) IBM Notes
3 1 (3.13%) Skype for Business
Applications
1 11 (34.38%) Microsoft Office
Cloud Services
1 14 (43.75%) Microsoft 365
2 9 (28.13%) Azure
2 9 (28.13%) Entra ID
3 7 (21.88%) OneDrive
4 3 (9.38%) Azure Sentinel
4 3 (9.38%) Google Workspace
Communications & Networking
1 9 (28.13%) Firewall
2 6 (18.75%) Network Security
3 5 (15.63%) DNS
3 5 (15.63%) PBX
4 4 (12.50%) DHCP
4 4 (12.50%) TCP/IP
4 4 (12.50%) Wi-Fi
5 3 (9.38%) Ethernet
5 3 (9.38%) LAN
5 3 (9.38%) SMTP
5 3 (9.38%) VLAN
5 3 (9.38%) VPN
5 3 (9.38%) WAN
6 1 (3.13%) Remote Desktop
6 1 (3.13%) Skype
General
1 21 (65.63%) Social Skills
2 6 (18.75%) Analytical Skills
2 6 (18.75%) Law
3 3 (9.38%) Documentation Skills
4 2 (6.25%) Finance
4 2 (6.25%) Telecoms
5 1 (3.13%) Inclusion and Diversity
5 1 (3.13%) Manufacturing
Miscellaneous
1 6 (18.75%) Onboarding
2 5 (15.63%) Replication
3 3 (9.38%) Clustering
3 3 (9.38%) Driving Licence
4 2 (6.25%) Self-Motivation
5 1 (3.13%) Management Information System
5 1 (3.13%) Team-Oriented Environment
5 1 (3.13%) Video Conferencing
Operating Systems
1 27 (84.38%) Windows
2 21 (65.63%) Windows 10
3 11 (34.38%) Mac OS
4 9 (28.13%) Windows Server
5 8 (25.00%) Windows Server 2012
6 6 (18.75%) Linux
7 5 (15.63%) CentOS
8 4 (12.50%) Windows Server 2016
9 3 (9.38%) Windows Server 2019
10 1 (3.13%) Android
10 1 (3.13%) Apple iOS
10 1 (3.13%) Windows 7
10 1 (3.13%) Windows 8
Processes & Methodologies
1 15 (46.88%) Problem-Solving
2 13 (40.63%) Customer Service
3 9 (28.13%) Computer Science
4 5 (15.63%) Service Management
5 3 (9.38%) Continuous Improvement
6 2 (6.25%) IT Strategy
7 1 (3.13%) Fintech
7 1 (3.13%) Hardware Maintenance
7 1 (3.13%) Inventory Management
7 1 (3.13%) Issue Tracking
7 1 (3.13%) Network Management
7 1 (3.13%) Remote Monitoring and Management
7 1 (3.13%) Software Deployment
7 1 (3.13%) Stakeholder Management
7 1 (3.13%) Time Management
Programming Languages
1 4 (12.50%) PowerShell
2 1 (3.13%) Perl
2 1 (3.13%) Python
Qualifications
1 12 (37.50%) Degree
2 8 (25.00%) Computer Science Degree
3 6 (18.75%) A+ Certification
3 6 (18.75%) DBS Check
3 6 (18.75%) MCP
3 6 (18.75%) Microsoft Certification
Quality Assurance & Compliance
1 2 (6.25%) SLA
2 1 (3.13%) GDPR
2 1 (3.13%) PCI DSS
System Software
1 27 (84.38%) Active Directory
2 8 (25.00%) VMware Infrastructure
3 5 (15.63%) Hyper-V
3 5 (15.63%) VMware ESXi
3 5 (15.63%) VMware Workstation
Systems Management
1 8 (25.00%) Microsoft Intune
1 8 (25.00%) SCCM
2 3 (9.38%) Autotask
2 3 (9.38%) Failover Clustering
2 3 (9.38%) Jamf Pro
Vendors
1 13 (40.63%) VMware
2 12 (37.50%) Microsoft
3 8 (25.00%) Veeam
4 5 (15.63%) Apple
4 5 (15.63%) Cisco
4 5 (15.63%) Citrix
4 5 (15.63%) Remedy
5 3 (9.38%) Datto
5 3 (9.38%) Draytek
5 3 (9.38%) Sage
5 3 (9.38%) Sophos
5 3 (9.38%) Webroot
6 1 (3.13%) IBM
6 1 (3.13%) Lotus