The statistics below represent IT jobs advertised across the Newcastle upon Tyne region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Second Line Support
Tyne and Wear / Newcastle upon Tyne
Rank 54 55 50
Rank change year-on-year
+1 -5
Permanent jobs requiring a 2nd Line Support 3 2 10
As % of all permanent IT jobs located in Newcastle upon Tyne 0.70% 0.52% 2.53%
As % of the Job Titles category 0.74% 0.53% 2.65%
Number of salaries quoted 1 2 4
Median salary £25,000 £20,000 £26,500
Median salary % change year-on-year
+25.00% -24.52%
UK excluding London median salary £25,000 £25,375 £25,000
% change year-on-year
-1.47% +1.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
408 375 377
As % of all permanent IT jobs located in Newcastle upon Tyne 95.55% 98.17% 95.44%
Number of salaries quoted 349 329 308
Median salary £35,000 £35,000 £37,500
Median salary % change year-on-year
- -6.66%
90% offered a salary of more than £23,600 £27,500 £25,000
10% offered a salary of more than £49,000 £52,500 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in Newcastle upon Tyne

The demand trend of job ads across the Newcastle upon Tyne region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region.

2nd Line Support Salary Trend in Newcastle upon Tyne

2nd Line Support Skill Set
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 20 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Newcastle upon Tyne region featuring 2nd Line Support in the job title.

1 5 (83.33%) Microsoft
2 4 (66.67%) SLA
2 4 (66.67%) ITIL
2 4 (66.67%) Windows
3 3 (50.00%) MS Excel
3 3 (50.00%) Windows XP
4 2 (33.33%) MS Exchange
4 2 (33.33%) Active Directory
4 2 (33.33%) AIX
4 2 (33.33%) Linux
4 2 (33.33%) Windows 2000
4 2 (33.33%) MCSA
4 2 (33.33%) MCP
4 2 (33.33%) PRINCE2
4 2 (33.33%) Unix
4 2 (33.33%) Microsoft Certification
4 2 (33.33%) Service Management
4 2 (33.33%) Change Management
4 2 (33.33%) ITSM
4 2 (33.33%) HP
4 2 (33.33%) Tandem
4 2 (33.33%) Agile Software Development
4 2 (33.33%) Data Management
4 2 (33.33%) Data Analysis
4 2 (33.33%) MS PowerPoint
4 2 (33.33%) QA
4 2 (33.33%) Problem Management
4 2 (33.33%) Release Management
4 2 (33.33%) Open Source
4 2 (33.33%) SaaS

2nd Line Support Skill Set
Top Related IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (33.33%) MS Exchange
1 2 (33.33%) WebSphere
2 1 (16.67%) Exchange Server 2010
Applications
1 3 (50.00%) MS Excel
2 2 (33.33%) MS PowerPoint
Cloud Services
1 2 (33.33%) IaaS
1 2 (33.33%) PaaS
1 2 (33.33%) SaaS
Communications & Networking
1 1 (16.67%) TCP/IP
1 1 (16.67%) WAN
General
1 1 (16.67%) Banking
1 1 (16.67%) Finance
1 1 (16.67%) Telecoms
Miscellaneous
1 2 (33.33%) Analytical Skills
1 2 (33.33%) Tandem
2 1 (16.67%) Blackberry
2 1 (16.67%) iPhone
Operating Systems
1 4 (66.67%) Windows
2 3 (50.00%) Windows XP
3 2 (33.33%) AIX
3 2 (33.33%) Linux
3 2 (33.33%) Unix
3 2 (33.33%) Windows 2000
4 1 (16.67%) Android
4 1 (16.67%) Windows 7
4 1 (16.67%) Windows Server 2003
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) Windows Vista
Processes & Methodologies
1 4 (66.67%) ITIL
2 2 (33.33%) Agile Software Development
2 2 (33.33%) Change Management
2 2 (33.33%) Continuous Improvement
2 2 (33.33%) Data Analysis
2 2 (33.33%) Data Management
2 2 (33.33%) DevOps
2 2 (33.33%) ITSM
2 2 (33.33%) Open Source
2 2 (33.33%) Operational Acceptance Testing
2 2 (33.33%) PRINCE2
2 2 (33.33%) Problem Management
2 2 (33.33%) Release Management
2 2 (33.33%) Service Management
3 1 (16.67%) Disaster Recovery
3 1 (16.67%) Investment Management
Qualifications
1 2 (33.33%) MCP
1 2 (33.33%) MCSA
1 2 (33.33%) Microsoft Certification
2 1 (16.67%) Degree
2 1 (16.67%) ITIL Foundation Certificate
2 1 (16.67%) MCDST
2 1 (16.67%) MCITP
Quality Assurance & Compliance
1 4 (66.67%) SLA
2 2 (33.33%) QA
System Software
1 2 (33.33%) Active Directory
Vendors
1 5 (83.33%) Microsoft
2 2 (33.33%) HP
3 1 (16.67%) Bloomberg
3 1 (16.67%) Cisco
3 1 (16.67%) Dell
3 1 (16.67%) Fidessa
3 1 (16.67%) Reuters
3 1 (16.67%) ServiceNow
3 1 (16.67%) Sophos
Newcastle
RCDTS
Salary: £20,000 - £30,000 per year
Posted: 21 days ago