The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 52 57 -
Rank change year-on-year
+5 -
Permanent jobs requiring a 2nd Line Support 4 3 0
As % of all permanent IT jobs located in Newcastle upon Tyne 1.00% 0.54% -
As % of the Job Titles category 1.08% 0.56% -
Number of salaries quoted 4 3 0
Average salary £24,000 £45,000 -
Average salary % change year-on-year
-46.66% -
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
371 540 420
As % of all permanent IT jobs located in Newcastle upon Tyne 92.52% 97.30% 97.00%
Number of salaries quoted 321 355 353
Average salary £37,500 £32,500 £37,500
Average salary % change year-on-year
+15.38% -13.33%
90% offered a salary of more than £23,780 £22,500 £22,500
10% offered a salary of more than £51,500 £50,000 £45,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region.

2nd Line Support Salary Trend in Newcastle upon Tyne

2nd Line Support
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 28 August 2015, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 9 (100.00%) Windows
2 7 (77.78%) Windows 7
3 6 (66.67%) Microsoft
3 6 (66.67%) MS Office
4 5 (55.56%) Fidessa
4 5 (55.56%) Reuters
4 5 (55.56%) Bloomberg
4 5 (55.56%) Finance
5 4 (44.44%) Active Directory
5 4 (44.44%) vSphere
5 4 (44.44%) SCCM
6 3 (33.33%) VMware Infrastructure
6 3 (33.33%) Financial Institution
6 3 (33.33%) VMware
6 3 (33.33%) Degree
6 3 (33.33%) ITIL
6 3 (33.33%) MCP
7 2 (22.22%) MS Excel
8 1 (11.11%) SharePoint
8 1 (11.11%) MS Exchange
8 1 (11.11%) SLA
8 1 (11.11%) Microsoft Certification
8 1 (11.11%) SAN
8 1 (11.11%) Windows Server 2003
8 1 (11.11%) Internet
8 1 (11.11%) Oracle
8 1 (11.11%) SQL Server
8 1 (11.11%) IIS
8 1 (11.11%) MCSE
8 1 (11.11%) MCSA

2nd Line Support
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 28 August 2015, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (11.11%) IIS
1 1 (11.11%) SharePoint
1 1 (11.11%) MS Exchange
1 1 (11.11%) Exchange Server 2007
1 1 (11.11%) Office Communications Server
Applications
1 6 (66.67%) MS Office
2 2 (22.22%) MS Excel
Communications & Networking
1 1 (11.11%) SAN
1 1 (11.11%) Internet
1 1 (11.11%) NAS
Database & Business Intelligence
1 1 (11.11%) SQL Server
1 1 (11.11%) SQL Server 2005
1 1 (11.11%) SQL Server 2008
General
1 5 (55.56%) Finance
2 3 (33.33%) Financial Institution
3 1 (11.11%) Banking
Miscellaneous
1 1 (11.11%) Clustering
Operating Systems
1 9 (100.00%) Windows
2 7 (77.78%) Windows 7
3 1 (11.11%) Windows Server 2003
3 1 (11.11%) Windows Server 2008
Processes & Methodologies
1 3 (33.33%) ITIL
Qualifications
1 3 (33.33%) MCP
1 3 (33.33%) Degree
2 1 (11.11%) MCSE
2 1 (11.11%) MCSA
2 1 (11.11%) MCDBA
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 4 (44.44%) Active Directory
1 4 (44.44%) vSphere
2 3 (33.33%) VMware Infrastructure
Systems Management
1 4 (44.44%) SCCM
Vendors
1 6 (66.67%) Microsoft
2 5 (55.56%) Fidessa
2 5 (55.56%) Reuters
2 5 (55.56%) Bloomberg
3 3 (33.33%) VMware
4 1 (11.11%) Tradeweb
4 1 (11.11%) Oracle