The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Newcastle upon Tyne region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 52 53 47
Rank change year-on-year
+1 -6
Permanent jobs requiring a 2nd Line Support 7 4 3
As % of all permanent IT jobs located in Newcastle upon Tyne 1.48% 0.74% 0.75%
As % of the Job Titles category 1.53% 0.76% 0.77%
Number of salaries quoted 6 3 3
Average salary £23,500 £18,000 £22,500
Average salary % change year-on-year
+30.55% -20.00%
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
459 524 389
As % of all permanent IT jobs located in Newcastle upon Tyne 97.25% 96.86% 97.25%
Number of salaries quoted 414 451 329
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £24,000 £20,500 £24,000
10% offered a salary of more than £47,500 £72,500 £51,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
Tyne and Wear

2nd Line Support
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region.

2nd Line Support Salary Trend in Newcastle upon Tyne

2nd Line Support
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 18 April 2014, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (73.33%) Microsoft
2 10 (66.67%) Windows
3 8 (53.33%) MS Office
3 8 (53.33%) Windows 7
4 7 (46.67%) Service Management
5 6 (40.00%) Sun
6 5 (33.33%) Active Directory
6 5 (33.33%) ITIL
7 3 (20.00%) Windows 8
7 3 (20.00%) Windows XP
8 2 (13.33%) VMware
8 2 (13.33%) Disaster Recovery
8 2 (13.33%) Asset Management
8 2 (13.33%) Dynamics NAV
8 2 (13.33%) Dynamics CRM
8 2 (13.33%) Dynamics GP
8 2 (13.33%) Line 50
8 2 (13.33%) Sage MMS
8 2 (13.33%) Problem Management
8 2 (13.33%) TCP/IP
8 2 (13.33%) Pegasus
8 2 (13.33%) Apple
8 2 (13.33%) Sage
8 2 (13.33%) Configuration Management
8 2 (13.33%) Oracle
8 2 (13.33%) SAP
8 2 (13.33%) CRM
8 2 (13.33%) SharePoint
8 2 (13.33%) ERP
8 2 (13.33%) Capacity Management

2nd Line Support
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 18 April 2014, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (13.33%) SharePoint
Applications
1 8 (53.33%) MS Office
2 1 (6.67%) MS Excel
Business Applications
1 2 (13.33%) Dynamics NAV
1 2 (13.33%) Dynamics CRM
1 2 (13.33%) Dynamics GP
1 2 (13.33%) Line 50
1 2 (13.33%) Sage MMS
Communications & Networking
1 2 (13.33%) TCP/IP
General
1 1 (6.67%) Legal
Operating Systems
1 10 (66.67%) Windows
2 8 (53.33%) Windows 7
3 3 (20.00%) Windows 8
3 3 (20.00%) Windows XP
4 1 (6.67%) Linux
Processes & Methodologies
1 7 (46.67%) Service Management
2 5 (33.33%) ITIL
3 2 (13.33%) Disaster Recovery
3 2 (13.33%) Asset Management
3 2 (13.33%) Problem Management
3 2 (13.33%) Configuration Management
3 2 (13.33%) CRM
3 2 (13.33%) ERP
3 2 (13.33%) Capacity Management
3 2 (13.33%) Data Protection
4 1 (6.67%) Time Management
System Software
1 5 (33.33%) Active Directory
Vendors
1 11 (73.33%) Microsoft
2 6 (40.00%) Sun
3 2 (13.33%) VMware
3 2 (13.33%) Pegasus
3 2 (13.33%) Apple
3 2 (13.33%) Sage
3 2 (13.33%) Oracle
3 2 (13.33%) SAP