The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 64 46 46
Rank change year-on-year
-18 0
Permanent jobs requiring a 2nd Line Support 3 8 6
As % of all permanent IT jobs located in Newcastle upon Tyne 0.58% 1.90% 1.63%
As % of the Job Titles category 0.60% 1.95% 1.70%
Number of salaries quoted 3 8 6
Average salary £26,000 £25,500 £21,750
Average salary % change year-on-year
+1.96% +17.24%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
503 410 352
As % of all permanent IT jobs located in Newcastle upon Tyne 97.86% 97.16% 95.91%
Number of salaries quoted 422 371 322
Average salary £37,500 £38,000 £35,000
Average salary % change year-on-year
-1.31% +8.57%
90% offered a salary of more than £26,000 £25,500 £21,600
10% offered a salary of more than £52,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region.

2nd Line Support Salary Trend in Newcastle upon Tyne

2nd Line Support
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 21 November 2014, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 3 (42.86%) Windows
2 2 (28.57%) QA
2 2 (28.57%) Test Scripting
2 2 (28.57%) CentOS
2 2 (28.57%) Red Hat Enterprise Linux
2 2 (28.57%) Zenoss
2 2 (28.57%) Windows 7
2 2 (28.57%) SaaS
2 2 (28.57%) Bash Shell
2 2 (28.57%) VMware
2 2 (28.57%) Ruby
2 2 (28.57%) Red Hat
2 2 (28.57%) Active Directory
2 2 (28.57%) Nagios
2 2 (28.57%) Linux
2 2 (28.57%) Python
2 2 (28.57%) MySQL
2 2 (28.57%) SQL
2 2 (28.57%) ITIL
2 2 (28.57%) VMware Infrastructure
2 2 (28.57%) Android
2 2 (28.57%) Puppet
2 2 (28.57%) MongoDB
2 2 (28.57%) Server Monitoring
2 2 (28.57%) KVM
3 1 (14.29%) Windows 8
3 1 (14.29%) iPhone
3 1 (14.29%) MCP
3 1 (14.29%) T-SQL
3 1 (14.29%) SQL Server

2nd Line Support
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 21 November 2014, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (14.29%) IIS
1 1 (14.29%) SharePoint
1 1 (14.29%) Blackberry Enterprise Server
Applications
1 1 (14.29%) MS Office
1 1 (14.29%) MS Excel
Business Applications
1 1 (14.29%) Dynamics NAV
1 1 (14.29%) Dynamics CRM
1 1 (14.29%) Dynamics GP
1 1 (14.29%) Line 50
Cloud Services
1 2 (28.57%) SaaS
Communications & Networking
1 1 (14.29%) IP Telephony
Database & Business Intelligence
1 2 (28.57%) MySQL
1 2 (28.57%) MongoDB
2 1 (14.29%) SQL Server
General
1 1 (14.29%) Finance
Libraries, Frameworks & Software Standards
1 1 (14.29%) Web Services
Miscellaneous
1 1 (14.29%) Blackberry
1 1 (14.29%) PDA
1 1 (14.29%) iPhone
1 1 (14.29%) iPad
Operating Systems
1 3 (42.86%) Windows
2 2 (28.57%) Linux
2 2 (28.57%) Android
2 2 (28.57%) CentOS
2 2 (28.57%) Red Hat Enterprise Linux
2 2 (28.57%) Windows 7
3 1 (14.29%) Windows 8
3 1 (14.29%) Windows XP
Processes & Methodologies
1 2 (28.57%) ITIL
1 2 (28.57%) Test Scripting
1 2 (28.57%) Server Monitoring
2 1 (14.29%) System Testing
2 1 (14.29%) CRM
2 1 (14.29%) ERP
2 1 (14.29%) Configuration Management
2 1 (14.29%) Service Delivery
2 1 (14.29%) Disaster Recovery
2 1 (14.29%) Incident Management
Programming Languages
1 2 (28.57%) SQL
1 2 (28.57%) Python
1 2 (28.57%) Ruby
1 2 (28.57%) Bash Shell
2 1 (14.29%) T-SQL
2 1 (14.29%) C#
Qualifications
1 1 (14.29%) MCP
1 1 (14.29%) Citrix Certification
1 1 (14.29%) Microsoft Certification
1 1 (14.29%) MCDST
1 1 (14.29%) Degree
Quality Assurance & Compliance
1 2 (28.57%) QA
System Software
1 2 (28.57%) Active Directory
1 2 (28.57%) VMware Infrastructure
1 2 (28.57%) KVM
2 1 (14.29%) XenApp
2 1 (14.29%) XenServer
2 1 (14.29%) XenDesktop
Systems Management
1 2 (28.57%) Nagios
1 2 (28.57%) Zenoss
1 2 (28.57%) Puppet
Vendors
1 2 (28.57%) Red Hat
1 2 (28.57%) VMware
2 1 (14.29%) LANDesk
2 1 (14.29%) Sage
2 1 (14.29%) SAP
2 1 (14.29%) Citrix
2 1 (14.29%) Pegasus