The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Newcastle upon Tyne region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 55 50 48
Rank change year-on-year
-5 -2
Permanent jobs requiring a 2nd Line Support 4 3 1
As % of all permanent IT jobs located in Newcastle upon Tyne 0.815% 0.651% 0.251%
As % of the Job Titles category 0.866% 0.679% 0.254%
Number of salaries quoted 3 3 1
Average salary £21,500 £22,500 £15,000
Average salary % change year-on-year
-4.44% +50.00%
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
462 442 394
As % of all permanent IT jobs located in Newcastle upon Tyne 94.09% 95.88% 98.99%
Number of salaries quoted 396 369 330
Average salary £37,500 £37,500 £36,500
Average salary % change year-on-year
- +2.73%
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £54,000 £72,500 £72,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Tyne and Wear

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

Newcastle upon Tyne 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region.

Newcastle upon Tyne 2nd Line Support Salary Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (88.89%) ITIL
2 7 (77.78%) Windows
3 5 (55.56%) CRM
3 5 (55.56%) Active Directory
3 5 (55.56%) Windows Server 2003
4 4 (44.44%) Microsoft Certification
4 4 (44.44%) MS Excel
4 4 (44.44%) MCSE
4 4 (44.44%) Windows XP
4 4 (44.44%) MS Office
4 4 (44.44%) MCP
4 4 (44.44%) MCDST
4 4 (44.44%) Windows Server 2008
4 4 (44.44%) Windows 8
4 4 (44.44%) Microsoft
5 3 (33.33%) Problem Management
5 3 (33.33%) Dynamics CRM
5 3 (33.33%) Dynamics GP
5 3 (33.33%) Degree
5 3 (33.33%) C
5 3 (33.33%) E-Commerce
6 2 (22.22%) SLA
6 2 (22.22%) PRINCE2
6 2 (22.22%) SharePoint
6 2 (22.22%) Service Management
6 2 (22.22%) Finance
6 2 (22.22%) ITIL V3
6 2 (22.22%) Capacity Management
7 1 (11.11%) Fibre Channel
7 1 (11.11%) NAS

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Newcastle upon Tyne region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) SharePoint
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) Exchange Server 2003
2 1 (11.11%) MS Exchange
Applications
1 4 (44.44%) MS Excel
1 4 (44.44%) MS Office
Business Applications
1 3 (33.33%) Dynamics CRM
1 3 (33.33%) Dynamics GP
Communications & Networking
1 1 (11.11%) Fibre Channel
1 1 (11.11%) NAS
1 1 (11.11%) LAN
1 1 (11.11%) WAN
1 1 (11.11%) DHCP
1 1 (11.11%) TCP/IP
1 1 (11.11%) DNS
1 1 (11.11%) SAN
General
1 2 (22.22%) Finance
Miscellaneous
1 1 (11.11%) Symmetrix DMX
1 1 (11.11%) Celerra
1 1 (11.11%) CLARiiON
1 1 (11.11%) Clustering
Operating Systems
1 7 (77.78%) Windows
2 5 (55.56%) Windows Server 2003
3 4 (44.44%) Windows XP
3 4 (44.44%) Windows Server 2008
3 4 (44.44%) Windows 8
4 1 (11.11%) Windows 7
4 1 (11.11%) UNIX
4 1 (11.11%) Solaris
4 1 (11.11%) Windows Server 2012
Processes & Methodologies
1 8 (88.89%) ITIL
2 5 (55.56%) CRM
3 3 (33.33%) Problem Management
3 3 (33.33%) E-Commerce
4 2 (22.22%) PRINCE2
4 2 (22.22%) Service Management
4 2 (22.22%) ITIL V3
4 2 (22.22%) Capacity Management
5 1 (11.11%) Performance Management
5 1 (11.11%) Data Protection
5 1 (11.11%) Asset Management
5 1 (11.11%) Service Delivery
5 1 (11.11%) Disaster Recovery
5 1 (11.11%) Configuration Management
Programming Languages
1 3 (33.33%) C
Qualifications
1 4 (44.44%) Microsoft Certification
1 4 (44.44%) MCSE
1 4 (44.44%) MCP
1 4 (44.44%) MCDST
2 3 (33.33%) Degree
3 1 (11.11%) SC Cleared
3 1 (11.11%) DV Cleared
3 1 (11.11%) Security Cleared
3 1 (11.11%) MCITP
3 1 (11.11%) MCSA
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 5 (55.56%) Active Directory
2 1 (11.11%) VMware Infrastructure
2 1 (11.11%) VMware ESX
Systems Management
1 1 (11.11%) Veritas Storage Foundation
Vendors
1 4 (44.44%) Microsoft
2 1 (11.11%) VMware
2 1 (11.11%) Cisco
2 1 (11.11%) Veritas
2 1 (11.11%) EMC
2 1 (11.11%) Remedy
Newcastle Upon Tyne, Tyne and Wear
2nd Line IT Support Technician - Newcastle Upon Tyne - Windows, Server, Active Directory, TCP/IP, DNS, DHCP - £15,000 - £20,000. A Windows, Server, Active Directory, TCP/IP, DNS,...
Oscar Associates (UK) Ltd
Salary: £15000 - £20000 per annum
Posted: 20 May 2013