The statistics below represent IT jobs advertised across the Newcastle upon Tyne region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Second Line Support
Tyne and Wear / Newcastle upon Tyne
Rank 53 59 56
Rank change year-on-year
+6 -3
Permanent jobs requiring a 2nd Line Support 3 6 6
As % of all permanent IT jobs located in Newcastle upon Tyne 0.76% 1.56% 1.33%
As % of the Job Titles category 0.79% 1.60% 1.38%
Number of salaries quoted 2 6 0
Median salary £27,768 £23,750 -
Median salary % change year-on-year
+16.91% -
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
381 374 434
As % of all permanent IT jobs located in Newcastle upon Tyne 96.21% 97.14% 96.02%
Number of salaries quoted 347 330 355
Median salary £35,000 £35,000 £40,000
Median salary % change year-on-year
- -12.50%
90% offered a salary of more than £25,000 £27,500 £23,500
10% offered a salary of more than £45,000 £61,215 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Newcastle upon Tyne

The demand trend of job ads across the Newcastle upon Tyne region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newcastle upon Tyne region.

2nd Line Support Salary Trend in Newcastle upon Tyne

2nd Line Support Skill Set
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 25 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Newcastle upon Tyne region featuring 2nd Line Support in the job title.

1 6 (75.00%) Microsoft
2 5 (62.50%) ITIL
3 4 (50.00%) Windows
3 4 (50.00%) SLA
3 4 (50.00%) Analytical Skills
4 3 (37.50%) Windows XP
5 2 (25.00%) Oracle
5 2 (25.00%) AIX
5 2 (25.00%) Linux
5 2 (25.00%) Windows 2000
5 2 (25.00%) MCSA
5 2 (25.00%) MS Excel
5 2 (25.00%) MCP
5 2 (25.00%) PRINCE2
5 2 (25.00%) Unix
5 2 (25.00%) Active Directory
5 2 (25.00%) HP
5 2 (25.00%) Microsoft Certification
5 2 (25.00%) BPR
5 2 (25.00%) Service Management
5 2 (25.00%) Change Management
5 2 (25.00%) ITSM
5 2 (25.00%) Data Management
5 2 (25.00%) Data Analysis
5 2 (25.00%) Supplier Management
5 2 (25.00%) MS PowerPoint
5 2 (25.00%) WebSphere
5 2 (25.00%) QA
5 2 (25.00%) Problem Management
5 2 (25.00%) Release Management

2nd Line Support Skill Set
Top Related IT Skills in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) WebSphere
2 1 (12.50%) MS Exchange
2 1 (12.50%) SharePoint
2 1 (12.50%) Skype for Business
Applications
1 2 (25.00%) MS Excel
1 2 (25.00%) MS PowerPoint
Cloud Services
1 2 (25.00%) IaaS
1 2 (25.00%) PaaS
1 2 (25.00%) SaaS
2 1 (12.50%) Office 365
Communications & Networking
1 1 (12.50%) TCP/IP
1 1 (12.50%) WAN
Database & Business Intelligence
1 1 (12.50%) Oracle Database
1 1 (12.50%) SQL Server
General
1 1 (12.50%) Banking
1 1 (12.50%) Finance
1 1 (12.50%) Telecoms
Miscellaneous
1 4 (50.00%) Analytical Skills
2 2 (25.00%) Tandem
3 1 (12.50%) Blackberry
3 1 (12.50%) iPhone
Operating Systems
1 4 (50.00%) Windows
2 3 (37.50%) Windows XP
3 2 (25.00%) AIX
3 2 (25.00%) Linux
3 2 (25.00%) Unix
3 2 (25.00%) Windows 2000
4 1 (12.50%) Android
4 1 (12.50%) Windows 7
4 1 (12.50%) Windows Vista
Processes & Methodologies
1 5 (62.50%) ITIL
2 2 (25.00%) Agile Software Development
2 2 (25.00%) BPR
2 2 (25.00%) Change Management
2 2 (25.00%) Continuous Improvement
2 2 (25.00%) Data Analysis
2 2 (25.00%) Data Management
2 2 (25.00%) DevOps
2 2 (25.00%) ITSM
2 2 (25.00%) Open Source
2 2 (25.00%) Operational Acceptance Testing
2 2 (25.00%) PRINCE2
2 2 (25.00%) Problem Management
2 2 (25.00%) Release Management
2 2 (25.00%) Service Management
2 2 (25.00%) Supplier Management
3 1 (12.50%) Capacity Planning
3 1 (12.50%) Disaster Recovery
3 1 (12.50%) Investment Management
3 1 (12.50%) Resource Management
Qualifications
1 2 (25.00%) MCP
1 2 (25.00%) MCSA
1 2 (25.00%) Microsoft Certification
2 1 (12.50%) Degree
2 1 (12.50%) ITIL Foundation Certificate
2 1 (12.50%) MCDST
2 1 (12.50%) MCITP
Quality Assurance & Compliance
1 4 (50.00%) SLA
2 2 (25.00%) QA
System Software
1 2 (25.00%) Active Directory
Vendors
1 6 (75.00%) Microsoft
2 2 (25.00%) HP
2 2 (25.00%) Oracle
3 1 (12.50%) Bloomberg
3 1 (12.50%) Cisco
3 1 (12.50%) Dell
3 1 (12.50%) Fidessa
3 1 (12.50%) Reuters
3 1 (12.50%) ServiceNow
3 1 (12.50%) Sophos
Newcastle upon Tyne
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 5 days ago