2nd Line Support Jobs in Newcastle upon Tyne

Second Line Support
Tyne and Wear > Newcastle upon Tyne

The median Second Line Support salary in Newcastle upon Tyne is £32,500 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 70 74 72
Rank change year-on-year +4 -2 +2
Permanent jobs requiring a 2nd Line Support 15 10 6
As % of all permanent jobs advertised in Newcastle upon Tyne 1.48% 1.29% 0.75%
As % of the Job Titles category 1.52% 1.52% 0.78%
Number of salaries quoted 15 10 5
10th Percentile £26,600 £26,950 £20,600
25th Percentile £31,125 £31,438 £21,500
Median annual salary (50th Percentile) £32,500 £33,750 £27,500
Median % change year-on-year -3.70% +22.73% +7.84%
75th Percentile £33,750 £38,750 £28,750
90th Percentile - £48,750 -
Tyne and Wear median annual salary £32,500 £32,500 £27,500
% change year-on-year - +18.18% +6.80%

All Permanent IT Job Vacancies
Newcastle upon Tyne

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newcastle upon Tyne. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Newcastle upon Tyne with a recognized job title 988 656 766
% of permanent jobs with a recognized job title 97.53% 84.54% 95.16%
Number of salaries quoted 832 409 539
10th Percentile £30,000 £31,500 £24,850
25th Percentile £37,400 £40,865 £32,500
Median annual salary (50th Percentile) £47,500 £55,000 £48,872
Median % change year-on-year -13.64% +12.54% +8.60%
75th Percentile £65,151 £65,000 £62,500
90th Percentile £77,500 £77,500 £82,500
Tyne and Wear median annual salary £47,500 £52,500 £45,000
% change year-on-year -9.52% +16.67% -

2nd Line Support
Job Vacancy Trend in Newcastle upon Tyne

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Newcastle upon Tyne.

Job vacancy trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support
Salary Trend in Newcastle upon Tyne

3-month moving average salary quoted in jobs citing 2nd Line Support in Newcastle upon Tyne.

Salary trend for 2nd Line Support in Newcastle upon Tyne

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Newcastle upon Tyne

For the 6 months to 28 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Newcastle upon Tyne region featuring 2nd Line Support in the job title.

1 15 (100.00%) Microsoft
2 14 (93.33%) Azure
2 14 (93.33%) ITIL
3 13 (86.67%) Driving Licence
3 13 (86.67%) Social Skills
4 12 (80.00%) Active Directory
5 11 (73.33%) Microsoft Certification
5 11 (73.33%) SQL Server
5 11 (73.33%) SAN
5 11 (73.33%) Incident Management
5 11 (73.33%) Organisational Skills
5 11 (73.33%) Azure Certification
5 11 (73.33%) Enterprise Storage
5 11 (73.33%) Desktop Virtualisation
6 3 (20.00%) SharePoint
6 3 (20.00%) Problem-Solving
6 3 (20.00%) Microsoft 365
7 2 (13.33%) Microsoft Intune
7 2 (13.33%) Continuous Improvement
7 2 (13.33%) Windows Server
7 2 (13.33%) Microsoft Exchange
7 2 (13.33%) Windows
8 1 (6.67%) Python
8 1 (6.67%) Microsoft Office
8 1 (6.67%) LAN
8 1 (6.67%) WAN
8 1 (6.67%) VPN
8 1 (6.67%) SLA
8 1 (6.67%) Firewall
8 1 (6.67%) VMware

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Newcastle upon Tyne by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) SharePoint
2 2 (13.33%) Microsoft Exchange
Applications
1 1 (6.67%) Microsoft Office
Cloud Services
1 14 (93.33%) Azure
2 3 (20.00%) Microsoft 365
3 1 (6.67%) Entra ID
3 1 (6.67%) Mimecast
Communications & Networking
1 11 (73.33%) SAN
2 1 (6.67%) Firewall
2 1 (6.67%) LAN
2 1 (6.67%) Remote Desktop
2 1 (6.67%) VPN
2 1 (6.67%) WAN
Database & Business Intelligence
1 11 (73.33%) SQL Server
2 1 (6.67%) Amazon RDS
General
1 13 (86.67%) Social Skills
2 11 (73.33%) Organisational Skills
3 1 (6.67%) Analytical Skills
Miscellaneous
1 13 (86.67%) Driving Licence
2 11 (73.33%) Enterprise Storage
Operating Systems
1 2 (13.33%) Windows
1 2 (13.33%) Windows Server
2 1 (6.67%) Windows Server 2016
Processes & Methodologies
1 14 (93.33%) ITIL
2 11 (73.33%) Desktop Virtualisation
2 11 (73.33%) Incident Management
3 3 (20.00%) Problem-Solving
4 2 (13.33%) Continuous Improvement
5 1 (6.67%) Customer Service
5 1 (6.67%) Cybersecurity
5 1 (6.67%) Project Management
5 1 (6.67%) Vulnerability Management
Programming Languages
1 1 (6.67%) Bash
1 1 (6.67%) PowerShell
1 1 (6.67%) Python
1 1 (6.67%) SQL
Qualifications
1 11 (73.33%) Azure Certification
1 11 (73.33%) Microsoft Certification
2 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 12 (80.00%) Active Directory
2 1 (6.67%) Hyper-V
2 1 (6.67%) VMware Infrastructure
2 1 (6.67%) vSphere
Systems Management
1 2 (13.33%) Microsoft Intune
Vendors
1 15 (100.00%) Microsoft
2 1 (6.67%) Citrix
2 1 (6.67%) Draytek
2 1 (6.67%) VMware