The table below looks at the statistics for Incident Management skills in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Incident Management
Rank 60 45 47
Rank change year-on-year
-15 +2
Permanent jobs citing Incident Management 5 12 5
As % of all permanent IT jobs located in Newcastle upon Tyne 0.86% 2.59% 1.20%
As % of the Processes & Methodologies category 1.04% 3.15% 1.55%
Number of salaries quoted 5 10 3
Average salary £26,000 £60,000 £21,750
Average salary % change year-on-year
-56.66% +175.86%
UK excluding London average salary £40,000 £37,500 £37,500
% change year-on-year
+6.66% -
Incident Management
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Newcastle upon Tyne region.

Processes & Methodologies Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Processes & Methodologies category
480 381 323
As % of all permanent IT jobs located in Newcastle upon Tyne 82.62% 82.11% 77.46%
Number of salaries quoted 355 342 278
Average salary £40,000 £42,500 £37,500
Average salary % change year-on-year
-5.88% +13.33%
90% offered a salary of more than £27,500 £28,500 £26,525
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Incident Management
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Newcastle upon Tyne region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Newcastle upon Tyne

Incident Management
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Newcastle upon Tyne region.

Incident Management Salary Trend in Newcastle upon Tyne

Incident Management
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 21 October 2014, IT jobs across the Newcastle upon Tyne region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 7 (70.00%) ITIL
2 5 (50.00%) Microsoft
3 4 (40.00%) Active Directory
3 4 (40.00%) Windows
3 4 (40.00%) MS Excel
3 4 (40.00%) Service Delivery
3 4 (40.00%) Problem Management
4 3 (30.00%) Windows 7
4 3 (30.00%) Citrix
4 3 (30.00%) ITIL Certification
5 2 (20.00%) Blackberry
5 2 (20.00%) Blackberry Enterprise Server
5 2 (20.00%) Configuration Management
5 2 (20.00%) Citrix Certification
5 2 (20.00%) Microsoft Certification
5 2 (20.00%) Windows XP
5 2 (20.00%) MCP
5 2 (20.00%) Web Services
5 2 (20.00%) IIS
5 2 (20.00%) MS Office
5 2 (20.00%) MCDST
5 2 (20.00%) IP Telephony
5 2 (20.00%) Change Management
5 2 (20.00%) Disaster Recovery
5 2 (20.00%) XenApp
5 2 (20.00%) XenServer
5 2 (20.00%) XenDesktop
5 2 (20.00%) Android
5 2 (20.00%) Service Management
5 2 (20.00%) LANDesk

Incident Management
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 21 October 2014, IT jobs across the Newcastle upon Tyne region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) Blackberry Enterprise Server
1 2 (20.00%) IIS
Applications
1 4 (40.00%) MS Excel
2 2 (20.00%) MS Office
3 1 (10.00%) MS Project
3 1 (10.00%) MS Visio
Business Applications
1 1 (10.00%) SAP BPC
Communications & Networking
1 2 (20.00%) IP Telephony
2 1 (10.00%) LAN
2 1 (10.00%) WAN
Database & Business Intelligence
1 1 (10.00%) BusinessObjects
General
1 1 (10.00%) Banking
Job Titles
1 3 (30.00%) Service Manager
1 3 (30.00%) Service Desk Analyst
1 3 (30.00%) IT Services Manager
1 3 (30.00%) Analyst
1 3 (30.00%) Support Engineer
1 3 (30.00%) Service Analyst
2 2 (20.00%) Desktop Support
2 2 (20.00%) Desktop Engineer
2 2 (20.00%) Transition Manager
2 2 (20.00%) Incident Manager
2 2 (20.00%) Desktop Support Engineer
3 1 (10.00%) Capability Manager
3 1 (10.00%) Service Transition Manager
3 1 (10.00%) Technical Analyst
3 1 (10.00%) Technical Services Analyst
3 1 (10.00%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 2 (20.00%) Web Services
Miscellaneous
1 2 (20.00%) Blackberry
2 1 (10.00%) iPad
2 1 (10.00%) Analytical Skills
2 1 (10.00%) iPhone
2 1 (10.00%) Management Information System
Operating Systems
1 4 (40.00%) Windows
2 3 (30.00%) Windows 7
3 2 (20.00%) Windows XP
3 2 (20.00%) Android
Processes & Methodologies
1 7 (70.00%) ITIL
2 4 (40.00%) Service Delivery
2 4 (40.00%) Problem Management
3 2 (20.00%) Configuration Management
3 2 (20.00%) Change Management
3 2 (20.00%) Disaster Recovery
3 2 (20.00%) Service Management
3 2 (20.00%) Stakeholder Engagement
4 1 (10.00%) Root Cause Analysis
4 1 (10.00%) ITSM
4 1 (10.00%) Information Security
4 1 (10.00%) Programme Management
Qualifications
1 3 (30.00%) ITIL Certification
2 2 (20.00%) Citrix Certification
2 2 (20.00%) Microsoft Certification
2 2 (20.00%) MCP
2 2 (20.00%) MCDST
3 1 (10.00%) Degree
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 4 (40.00%) Active Directory
2 2 (20.00%) XenApp
2 2 (20.00%) XenServer
2 2 (20.00%) XenDesktop
3 1 (10.00%) Firmware
Vendors
1 5 (50.00%) Microsoft
2 3 (30.00%) Citrix
3 2 (20.00%) LANDesk
4 1 (10.00%) SAP
4 1 (10.00%) Business Objects
4 1 (10.00%) Cisco
4 1 (10.00%) Hyperion
4 1 (10.00%) HP
4 1 (10.00%) Dell
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: From £18,000 to £29,000 per annum depending on experience + benefits
Posted: 21 days ago