The table below looks at the statistics for the IT Support role in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Support
Rank 40 39 54
Rank change year-on-year
-1 +15
Permanent jobs requiring an IT Support 6 14 2
As % of all permanent IT jobs located in Norfolk 2.01% 3.98% 0.52%
As % of the Job Titles category 2.06% 4.02% 0.52%
Number of salaries quoted 6 13 2
Average salary £22,500 £27,000 £30,000
Average salary % change year-on-year
-16.66% -10.00%
UK excluding London average salary £24,000 £24,000 £24,000
IT Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Norfolk region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Norfolk
Permanent IT job ads with a match in the
Job Titles category
291 348 381
As % of all permanent IT jobs located in Norfolk 97.65% 98.86% 99.48%
Number of salaries quoted 233 296 344
Average salary £37,500 £32,500 £31,500
Average salary % change year-on-year
+15.38% +3.17%
90% offered a salary of more than £24,000 £20,000 £21,500
10% offered a salary of more than £50,000 £45,000 £42,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Norfolk region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Norfolk

IT Support
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Norfolk region.

IT Support Salary Trend in Norfolk

IT Support
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Norfolk region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thetford -4 3 £22,500 +2.27%
Norwich -4 1 £26,000 -5.45%
IT Support
East of England

IT Support
Top 30 Related IT Skills in Norfolk

For the 6 months to 17 April 2015, IT jobs across the Norfolk region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 15 (93.75%) Microsoft
2 13 (81.25%) Windows
3 12 (75.00%) Active Directory
4 10 (62.50%) MS Exchange
5 9 (56.25%) TCP/IP
5 9 (56.25%) MS Office
6 8 (50.00%) MS Excel
7 6 (37.50%) DNS
8 5 (31.25%) Telecoms
8 5 (31.25%) Web Design
8 5 (31.25%) PHP
8 5 (31.25%) DHCP
9 3 (18.75%) ITIL
10 2 (12.50%) SQL Server
10 2 (12.50%) Hyper-V
10 2 (12.50%) Windows 7
10 2 (12.50%) Office 365
11 1 (6.25%) MS PowerPoint
11 1 (6.25%) Degree
11 1 (6.25%) PowerShell
11 1 (6.25%) Kaspersky
11 1 (6.25%) ITIL Foundation Certificate
11 1 (6.25%) Root Cause Analysis
11 1 (6.25%) SSL
11 1 (6.25%) SLA
11 1 (6.25%) Microsoft Certification
11 1 (6.25%) Blackberry
11 1 (6.25%) Blackberry Enterprise Server
11 1 (6.25%) Linux
11 1 (6.25%) FTP

IT Support
Top Related IT Skills in Norfolk by Category

For the 6 months to 17 April 2015, IT jobs across the Norfolk region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (62.50%) MS Exchange
2 1 (6.25%) Blackberry Enterprise Server
Applications
1 9 (56.25%) MS Office
2 8 (50.00%) MS Excel
3 1 (6.25%) MS PowerPoint
Cloud Services
1 2 (12.50%) Office 365
Communications & Networking
1 9 (56.25%) TCP/IP
2 6 (37.50%) DNS
3 5 (31.25%) DHCP
4 1 (6.25%) FTP
4 1 (6.25%) VPN
4 1 (6.25%) SSL
Database & Business Intelligence
1 2 (12.50%) SQL Server
General
1 5 (31.25%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (6.25%) HTML
1 1 (6.25%) CSS
Miscellaneous
1 1 (6.25%) Blackberry
Operating Systems
1 13 (81.25%) Windows
2 2 (12.50%) Windows 7
3 1 (6.25%) Linux
Processes & Methodologies
1 5 (31.25%) Web Design
2 3 (18.75%) ITIL
3 1 (6.25%) Root Cause Analysis
Programming Languages
1 5 (31.25%) PHP
2 1 (6.25%) SQL
2 1 (6.25%) VBScript
2 1 (6.25%) VB
2 1 (6.25%) PowerShell
2 1 (6.25%) JavaScript
Qualifications
1 1 (6.25%) Microsoft Certification
1 1 (6.25%) Degree
1 1 (6.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 12 (75.00%) Active Directory
2 2 (12.50%) Hyper-V
Vendors
1 15 (93.75%) Microsoft
2 1 (6.25%) Kaspersky