The table below looks at the statistics for the IT Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 169 144 194
Rank change year-on-year
-25 +50
Permanent jobs requiring an IT Support 97 101 97
As % of all permanent IT jobs located in the East of England 1.28% 1.41% 1.07%
As % of the Job Titles category 1.33% 1.48% 1.11%
Number of salaries quoted 91 89 87
Average salary £25,500 £22,500 £22,500
Average salary % change year-on-year
+13.33% -
90% offered a salary of more than £19,000 £16,500 £18,500
10% offered a salary of more than £33,500 £35,000 £30,600
UK excluding London average salary £25,000 £23,500 £26,000
% change year-on-year
+6.38% -9.61%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7307 6818 8753
As % of all permanent IT jobs located in the East of England 96.35% 95.52% 96.72%
Number of salaries quoted 5952 5868 7455
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the East of England region.

IT Support Salary Trend in the East of England

IT Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing IT Support across the East of England region over the 3 months to 19 September 2014.

IT Support Salary Histogram in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -13 35 £28,250 +56.94% 6
Cambridgeshire -3 23 £26,000 -3.70% 4
Essex +4 15 £25,500 +2.00% 2
Norfolk +17 12 £22,250 -1.11%
Suffolk +14 8 £23,000 +2.22%
East Anglia - 3 £27,500 -
Bedfordshire -24 1 £38,500 +60.41%
IT Support
England

IT Support
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 150 (73.17%) Windows
2 103 (50.24%) Active Directory
3 98 (47.80%) Microsoft
4 57 (27.80%) MS Excel
5 51 (24.88%) MS Exchange
5 51 (24.88%) MS Office
6 48 (23.41%) Windows Server 2008
7 43 (20.98%) Windows 7
8 42 (20.49%) Windows XP
9 40 (19.51%) VMware
10 31 (15.12%) Windows Server 2012
11 28 (13.66%) Citrix
11 28 (13.66%) DNS
11 28 (13.66%) VMware Infrastructure
12 25 (12.20%) Hyper-V
12 25 (12.20%) SQL
13 24 (11.71%) Windows Server 2003
13 24 (11.71%) Degree
14 22 (10.73%) Cisco
14 22 (10.73%) SQL Server
14 22 (10.73%) TCP/IP
14 22 (10.73%) Windows 8
15 21 (10.24%) Firewall
16 20 (9.76%) Linux
16 20 (9.76%) ITIL
16 20 (9.76%) Microsoft Certification
17 19 (9.27%) LAN
18 17 (8.29%) Analytical Skills
19 15 (7.32%) MCITP
19 15 (7.32%) DHCP

IT Support
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (24.88%) MS Exchange
2 15 (7.32%) Exchange Server 2010
3 12 (5.85%) Exchange Server 2007
4 7 (3.41%) IIS
5 6 (2.93%) Exchange Server 2013
6 5 (2.44%) Blackberry Enterprise Server
7 2 (0.98%) ArcGIS
7 2 (0.98%) Exchange Server 5.5
7 2 (0.98%) Exchange Server 2003
8 1 (0.49%) SharePoint
Applications
1 57 (27.80%) MS Excel
2 51 (24.88%) MS Office
3 2 (0.98%) MS Visio
3 2 (0.98%) S-PLUS
4 1 (0.49%) MS PowerPoint
4 1 (0.49%) Photoshop
Business Applications
1 3 (1.46%) SAP Business One
Cloud Services
1 9 (4.39%) Office 365
2 2 (0.98%) Amazon AWS
Communications & Networking
1 28 (13.66%) DNS
2 22 (10.73%) TCP/IP
3 21 (10.24%) Firewall
4 19 (9.27%) LAN
5 15 (7.32%) DHCP
6 12 (5.85%) WAN
7 8 (3.90%) VPN
7 8 (3.90%) Internet
7 8 (3.90%) Network Security
8 6 (2.93%) VoIP
8 6 (2.93%) Ethernet
9 5 (2.44%) ADSL
10 4 (1.95%) SAN
10 4 (1.95%) Wi-Fi
11 3 (1.46%) Wireless
12 2 (0.98%) OSPF
12 2 (0.98%) VRRP
12 2 (0.98%) xDSL
12 2 (0.98%) Intranet
12 2 (0.98%) Broadband
Database & Business Intelligence
1 22 (10.73%) SQL Server
2 8 (3.90%) Crystal Reports
3 5 (2.44%) Relational Database
4 3 (1.46%) SQL Server 2005
4 3 (1.46%) SQL Server 2008
5 2 (0.98%) MySQL
5 2 (0.98%) MS Access
6 1 (0.49%) Text Mining
6 1 (0.49%) Big Data
Development Applications
1 4 (1.95%) Visual Studio
General
1 13 (6.34%) Telecoms
2 9 (4.39%) Finance
3 5 (2.44%) Legal
4 3 (1.46%) Pharmaceutical
4 3 (1.46%) Retail
5 2 (0.98%) Electronics
5 2 (0.98%) Military
6 1 (0.49%) Back Office
6 1 (0.49%) Publishing
6 1 (0.49%) Marketing
Libraries, Frameworks & Software Standards
1 11 (5.37%) HTML
2 9 (4.39%) CSS
3 8 (3.90%) .NET
4 4 (1.95%) ASP.NET
4 4 (1.95%) Web Services
4 4 (1.95%) XML
4 4 (1.95%) XSLT
4 4 (1.95%) WSDL
5 2 (0.98%) Middleware
5 2 (0.98%) COM
6 1 (0.49%) X-Windows
Miscellaneous
1 17 (8.29%) Analytical Skills
2 9 (4.39%) Blackberry
3 7 (3.41%) Computer Science
4 6 (2.93%) iPhone
5 4 (1.95%) Thin Client
5 4 (1.95%) Fat Client
6 3 (1.46%) Chip and PIN
7 2 (0.98%) Replication
7 2 (0.98%) Mathematics
8 1 (0.49%) Physics
8 1 (0.49%) Statistics
8 1 (0.49%) Informatics
8 1 (0.49%) EPoS
8 1 (0.49%) Management Information System
8 1 (0.49%) Life Science
8 1 (0.49%) EqualLogic
8 1 (0.49%) Social Media
8 1 (0.49%) iPad
Operating Systems
1 150 (73.17%) Windows
2 48 (23.41%) Windows Server 2008
3 43 (20.98%) Windows 7
4 42 (20.49%) Windows XP
5 31 (15.12%) Windows Server 2012
6 24 (11.71%) Windows Server 2003
7 22 (10.73%) Windows 8
8 20 (9.76%) Linux
9 7 (3.41%) Windows Vista
10 5 (2.44%) Android
11 2 (0.98%) Mac OS X
11 2 (0.98%) UNIX
11 2 (0.98%) Windows NT
11 2 (0.98%) CentOS
12 1 (0.49%) Red Hat Enterprise Linux
12 1 (0.49%) Windows Phone
12 1 (0.49%) Windows 2000
Processes & Methodologies
1 20 (9.76%) ITIL
2 11 (5.37%) Service Management
2 11 (5.37%) Incident Management
3 8 (3.90%) CRM
4 6 (2.93%) ERP
4 6 (2.93%) Disaster Recovery
4 6 (2.93%) Time Management
4 6 (2.93%) Continuous Improvement
4 6 (2.93%) Software Deployment
5 5 (2.44%) Web Development
5 5 (2.44%) Document Management
5 5 (2.44%) Service Delivery
6 4 (1.95%) Change Management
6 4 (1.95%) Data Security
7 3 (1.46%) SEO
7 3 (1.46%) Business Development
7 3 (1.46%) Software Engineering
7 3 (1.46%) Network Management
7 3 (1.46%) Coaching
8 2 (0.98%) Line Management
Programming Languages
1 25 (12.20%) SQL
2 7 (3.41%) JavaScript
3 6 (2.93%) VB
4 3 (1.46%) VB.NET
4 3 (1.46%) Python
4 3 (1.46%) T-SQL
4 3 (1.46%) C#
4 3 (1.46%) PowerShell
5 2 (0.98%) PHP
5 2 (0.98%) Shell Script
6 1 (0.49%) VB6
6 1 (0.49%) VBScript
Qualifications
1 24 (11.71%) Degree
2 20 (9.76%) Microsoft Certification
3 15 (7.32%) MCITP
4 10 (4.88%) MCP
4 10 (4.88%) MCSE
5 5 (2.44%) Cisco Certification
5 5 (2.44%) A+ Certification
6 3 (1.46%) ITIL Certification
6 3 (1.46%) CCNA
7 2 (0.98%) MCSA
7 2 (0.98%) HNC
7 2 (0.98%) HND
7 2 (0.98%) SC Cleared
7 2 (0.98%) Security Cleared
7 2 (0.98%) MBCS
8 1 (0.49%) ITIL Foundation Certificate
8 1 (0.49%) Network+ Certification
8 1 (0.49%) Postgraduate
Quality Assurance & Compliance
1 15 (7.32%) SLA
2 2 (0.98%) HL7
3 1 (0.49%) Sarbanes-Oxley
3 1 (0.49%) ISO/IEC 27001
System Software
1 103 (50.24%) Active Directory
2 28 (13.66%) VMware Infrastructure
3 25 (12.20%) Hyper-V
4 6 (2.93%) Terminal Services
5 4 (1.95%) Terminal Server
6 3 (1.46%) VMware ESX
6 3 (1.46%) XenApp
7 2 (0.98%) vSphere
8 1 (0.49%) VMware ESXi
8 1 (0.49%) XenDesktop
8 1 (0.49%) Microsoft Virtual Server
Systems Management
1 3 (1.46%) SCCM
2 2 (0.98%) Backup Exec
3 1 (0.49%) WSUS
3 1 (0.49%) Puppet
3 1 (0.49%) Ansible
3 1 (0.49%) Nagios
Vendors
1 98 (47.80%) Microsoft
2 40 (19.51%) VMware
3 28 (13.66%) Citrix
4 22 (10.73%) Cisco
5 6 (2.93%) Business Objects
6 5 (2.44%) SAP
7 4 (1.95%) Apple
7 4 (1.95%) DevExpress
8 3 (1.46%) IPFX
8 3 (1.46%) Polycom
8 3 (1.46%) Google
9 2 (0.98%) Pegasus
9 2 (0.98%) Orchard
9 2 (0.98%) CheckPoint
9 2 (0.98%) HP
9 2 (0.98%) Dell
9 2 (0.98%) Avaya
9 2 (0.98%) Epicor
10 1 (0.49%) Novell
10 1 (0.49%) BMC
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