The table below looks at the statistics for the IT Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Support
Rank 188 193 167
Rank change year-on-year
+5 -26
Permanent jobs requiring an IT Support 69 94 108
As % of all permanent IT jobs located in the East of England 0.92% 1.09% 1.25%
As % of the Job Titles category 0.96% 1.14% 1.30%
Number of salaries quoted 69 75 93
Average salary £22,500 £26,000 £26,500
Average salary % change year-on-year
-13.46% -1.88%
90% offered a salary of more than £18,000 £19,000 £21,600
10% offered a salary of more than £34,750 £40,100 £34,000
UK excluding London average salary £24,000 £24,000 £24,000
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7172 8230 8295
As % of all permanent IT jobs located in the East of England 96.11% 95.48% 95.84%
Number of salaries quoted 5880 6832 7215
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £25,500
10% offered a salary of more than £60,000 £55,000 £56,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the East of England region.

IT Support Salary Trend in the East of England

IT Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing IT Support across the East of England region over the 3 months to 17 April 2015.

IT Support Salary Histogram in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the East of England region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -8 28 £27,250 -0.90% 7
Cambridgeshire +4 16 £21,500 -17.30% 2
Bedfordshire +32 8 £23,500 -6.00% 1
Suffolk +13 7 £18,000 -21.73% 2
Norfolk -1 6 £22,500 -16.66%
Essex -3 5 £18,000 -28.00%
IT Support
England

IT Support
Top 30 Related IT Skills in the East of England

For the 6 months to 17 April 2015, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 135 (76.27%) Windows
2 104 (58.76%) Microsoft
3 94 (53.11%) Active Directory
4 79 (44.63%) MS Excel
5 73 (41.24%) MS Exchange
6 64 (36.16%) Windows 7
7 58 (32.77%) MS Office
8 41 (23.16%) DNS
9 38 (21.47%) TCP/IP
9 38 (21.47%) Windows Server 2008
10 36 (20.34%) Windows Server 2012
11 32 (18.08%) Linux
11 32 (18.08%) Windows XP
12 31 (17.51%) VPN
13 30 (16.95%) DHCP
14 29 (16.38%) SQL
14 29 (16.38%) Hyper-V
15 26 (14.69%) Office 365
16 25 (14.12%) Microsoft Certification
17 24 (13.56%) ITIL
18 23 (12.99%) SLA
18 23 (12.99%) Windows 8
18 23 (12.99%) Degree
19 21 (11.86%) VoIP
19 21 (11.86%) VMware
20 20 (11.30%) MCP
20 20 (11.30%) SQL Server
21 18 (10.17%) VMware Infrastructure
21 18 (10.17%) Exchange Server 2010
21 18 (10.17%) Cisco

IT Support
Top Related IT Skills in the East of England by Category

For the 6 months to 17 April 2015, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (41.24%) MS Exchange
2 18 (10.17%) Exchange Server 2010
3 9 (5.08%) Exchange Server 2007
4 8 (4.52%) SharePoint
4 8 (4.52%) Exchange Server 2003
5 6 (3.39%) Exchange Server 2013
6 5 (2.82%) CMS
6 5 (2.82%) Lync
7 2 (1.13%) Blackberry Enterprise Server
7 2 (1.13%) IIS
8 1 (0.56%) IBM Notes
8 1 (0.56%) SharePoint 2013
Applications
1 79 (44.63%) MS Excel
2 58 (32.77%) MS Office
3 4 (2.26%) MS PowerPoint
Business Applications
1 1 (0.56%) Dynamics CRM
1 1 (0.56%) Line 50
Cloud Services
1 26 (14.69%) Office 365
2 6 (3.39%) SaaS
3 5 (2.82%) Microsoft Azure
4 3 (1.69%) Amazon AWS
4 3 (1.69%) PaaS
4 3 (1.69%) Google Apps
4 3 (1.69%) IaaS
4 3 (1.69%) Cloud Computing
Communications & Networking
1 41 (23.16%) DNS
2 38 (21.47%) TCP/IP
3 31 (17.51%) VPN
4 30 (16.95%) DHCP
5 21 (11.86%) VoIP
6 13 (7.34%) LAN
7 12 (6.78%) WAN
8 11 (6.21%) Internet
9 10 (5.65%) Firewall
10 7 (3.95%) Wireless
11 5 (2.82%) VLAN
11 5 (2.82%) DMZ
11 5 (2.82%) ADSL
12 4 (2.26%) Cisco IOS
12 4 (2.26%) 3G
12 4 (2.26%) 4G
13 3 (1.69%) iSCSI
14 2 (1.13%) SSL
14 2 (1.13%) LDAP
14 2 (1.13%) SMTP
Database & Business Intelligence
1 20 (11.30%) SQL Server
2 7 (3.95%) Crystal Reports
3 3 (1.69%) MySQL
3 3 (1.69%) Relational Database
4 2 (1.13%) Oracle Discoverer
5 1 (0.56%) SQL Server Reporting Services
General
1 13 (7.34%) Telecoms
2 9 (5.08%) Finance
3 7 (3.95%) Manufacturing
4 5 (2.82%) Publishing
5 4 (2.26%) Pharmaceutical
6 2 (1.13%) Danish Language
6 2 (1.13%) French Language
6 2 (1.13%) German Language
7 1 (0.56%) Electronics
7 1 (0.56%) Retail
Libraries, Frameworks & Software Standards
1 3 (1.69%) .NET
2 2 (1.13%) JCE
3 1 (0.56%) HTML
3 1 (0.56%) ASP.NET
3 1 (0.56%) CSS
Miscellaneous
1 15 (8.47%) Blackberry
2 9 (5.08%) Open Source
2 9 (5.08%) iPad
3 5 (2.82%) iPhone
3 5 (2.82%) Thin Client
3 5 (2.82%) PDA
3 5 (2.82%) Fat Client
4 4 (2.26%) Computer Science
5 3 (1.69%) Video Conferencing
6 2 (1.13%) Graphic Design
6 2 (1.13%) PKI
6 2 (1.13%) Management Information System
7 1 (0.56%) Tandem
7 1 (0.56%) Analytical Skills
Operating Systems
1 135 (76.27%) Windows
2 64 (36.16%) Windows 7
3 38 (21.47%) Windows Server 2008
4 36 (20.34%) Windows Server 2012
5 32 (18.08%) Linux
5 32 (18.08%) Windows XP
6 23 (12.99%) Windows 8
7 17 (9.60%) Windows Server 2003
8 14 (7.91%) Android
9 11 (6.21%) UNIX
10 7 (3.95%) Mac OS X
11 6 (3.39%) Windows Vista
12 2 (1.13%) AIX
12 2 (1.13%) HPUX
12 2 (1.13%) Solaris
13 1 (0.56%) Windows NT
13 1 (0.56%) CentOS
13 1 (0.56%) Apple iOS
Processes & Methodologies
1 24 (13.56%) ITIL
2 10 (5.65%) Project Management
3 9 (5.08%) ERP
4 6 (3.39%) Asset Management
5 5 (2.82%) Data Security
5 5 (2.82%) Service Management
5 5 (2.82%) Service Delivery
5 5 (2.82%) Web Design
5 5 (2.82%) Network Management
5 5 (2.82%) Technical Analysis
5 5 (2.82%) Line Management
5 5 (2.82%) Time Management
6 4 (2.26%) Disaster Recovery
6 4 (2.26%) Incident Management
6 4 (2.26%) Validation
6 4 (2.26%) Document Management
7 3 (1.69%) Workflow
7 3 (1.69%) Knowledge Management
8 2 (1.13%) ITIL V3
8 2 (1.13%) Root Cause Analysis
Programming Languages
1 29 (16.38%) SQL
2 6 (3.39%) PowerShell
3 5 (2.82%) PHP
3 5 (2.82%) C
4 4 (2.26%) Java
5 2 (1.13%) C#
5 2 (1.13%) Python
5 2 (1.13%) R
6 1 (0.56%) C++
6 1 (0.56%) JavaScript
6 1 (0.56%) T-SQL
6 1 (0.56%) VBScript
6 1 (0.56%) VB
Qualifications
1 25 (14.12%) Microsoft Certification
2 23 (12.99%) Degree
3 20 (11.30%) MCP
4 8 (4.52%) MCSE
5 7 (3.95%) MCITP
6 5 (2.82%) MCTS
6 5 (2.82%) CCNA
6 5 (2.82%) Cisco Certification
7 4 (2.26%) MCSA
7 4 (2.26%) Security Cleared
8 3 (1.69%) SC Cleared
8 3 (1.69%) A+ Certification
9 2 (1.13%) ITIL Certification
9 2 (1.13%) ITIL Foundation Certificate
10 1 (0.56%) HNC
Quality Assurance & Compliance
1 23 (12.99%) SLA
2 4 (2.26%) 21 CFR Part 11
2 4 (2.26%) GMP
3 1 (0.56%) QA
System Software
1 94 (53.11%) Active Directory
2 29 (16.38%) Hyper-V
3 18 (10.17%) VMware Infrastructure
4 5 (2.82%) Terminal Server
5 3 (1.69%) VMware ESX
6 2 (1.13%) XenDesktop
7 1 (0.56%) VMware ESXi
7 1 (0.56%) iptables
Systems Management
1 5 (2.82%) SCCM
2 2 (1.13%) SCOrch
3 1 (0.56%) Norton AntiVirus
Vendors
1 104 (58.76%) Microsoft
2 21 (11.86%) VMware
3 18 (10.17%) Cisco
4 17 (9.60%) Citrix
5 12 (6.78%) Apple
6 11 (6.21%) HP
7 9 (5.08%) Sophos
7 9 (5.08%) SonicWALL
8 4 (2.26%) Oracle
8 4 (2.26%) Avaya
9 3 (1.69%) Google
10 2 (1.13%) LANDesk
10 2 (1.13%) Novell
10 2 (1.13%) Dell
10 2 (1.13%) Kaspersky
11 1 (0.56%) Spiceworks
11 1 (0.56%) ProCurve
11 1 (0.56%) SAP
11 1 (0.56%) Lotus
11 1 (0.56%) BT
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