The table below looks at the statistics for the IT Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 155 139 209
Rank change year-on-year
-16 +70
Permanent jobs requiring an IT Support 103 107 80
As % of all permanent IT jobs located in the East of England 1.34% 1.50% 0.90%
As % of the Job Titles category 1.39% 1.58% 0.93%
Number of salaries quoted 96 95 74
Average salary £26,000 £22,500 £23,500
Average salary % change year-on-year
+15.55% -4.25%
90% offered a salary of more than £20,000 £16,500 £18,500
10% offered a salary of more than £35,000 £35,000 £29,250
UK excluding London average salary £24,750 £23,500 £26,000
% change year-on-year
+5.31% -9.61%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7384 6793 8634
As % of all permanent IT jobs located in the East of England 96.15% 95.06% 96.70%
Number of salaries quoted 6070 5824 7339
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the East of England region.

IT Support Salary Trend in the East of England

IT Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing IT Support across the East of England region over the 3 months to 28 August 2014.

IT Support Salary Histogram in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the East of England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -16 36 £30,500 +69.44% 4
Cambridgeshire +1 26 £26,000 -5.45% 4
Essex +20 19 £22,750 -30.00% 3
Norfolk +10 11 £22,500 - 2
Suffolk +10 9 £24,000 +9.09% 2
East Anglia - 3 £27,500 -
Bedfordshire -19 1 £38,500 +79.06%
IT Support
England

IT Support
Top 30 Related IT Skills in the East of England

For the 6 months to 28 August 2014, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 148 (72.20%) Windows
2 102 (49.76%) Active Directory
3 97 (47.32%) Microsoft
4 52 (25.37%) MS Excel
4 52 (25.37%) MS Exchange
5 51 (24.88%) Windows Server 2008
6 48 (23.41%) MS Office
7 42 (20.49%) Windows XP
8 40 (19.51%) VMware
9 39 (19.02%) Windows 7
10 32 (15.61%) Windows Server 2012
11 27 (13.17%) Windows Server 2003
11 27 (13.17%) VMware Infrastructure
12 26 (12.68%) Citrix
13 25 (12.20%) DNS
13 25 (12.20%) SQL
14 23 (11.22%) Degree
15 22 (10.73%) SQL Server
16 21 (10.24%) TCP/IP
16 21 (10.24%) Hyper-V
17 20 (9.76%) Cisco
17 20 (9.76%) Linux
18 19 (9.27%) LAN
18 19 (9.27%) Firewall
19 18 (8.78%) ITIL
19 18 (8.78%) Microsoft Certification
19 18 (8.78%) Exchange Server 2010
19 18 (8.78%) Windows 8
20 14 (6.83%) MCITP
20 14 (6.83%) SLA

IT Support
Top Related IT Skills in the East of England by Category

For the 6 months to 28 August 2014, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (25.37%) MS Exchange
2 18 (8.78%) Exchange Server 2010
3 11 (5.37%) Exchange Server 2007
4 9 (4.39%) IIS
5 5 (2.44%) Blackberry Enterprise Server
5 5 (2.44%) Exchange Server 2013
6 4 (1.95%) Exchange Server 2003
7 3 (1.46%) SharePoint
8 2 (0.98%) Exchange Server 5.5
8 2 (0.98%) ArcGIS
9 1 (0.49%) Lync
Applications
1 52 (25.37%) MS Excel
2 48 (23.41%) MS Office
3 2 (0.98%) S-PLUS
3 2 (0.98%) MS Visio
4 1 (0.49%) MS PowerPoint
Business Applications
1 3 (1.46%) SAP Business One
Cloud Services
1 7 (3.41%) Office 365
2 2 (0.98%) Amazon AWS
Communications & Networking
1 25 (12.20%) DNS
2 21 (10.24%) TCP/IP
3 19 (9.27%) LAN
3 19 (9.27%) Firewall
4 13 (6.34%) DHCP
5 10 (4.88%) WAN
6 9 (4.39%) VPN
7 8 (3.90%) Network Security
8 6 (2.93%) Internet
8 6 (2.93%) ADSL
9 5 (2.44%) Ethernet
10 4 (1.95%) Wireless
10 4 (1.95%) SAN
11 3 (1.46%) VoIP
12 2 (0.98%) NAS
12 2 (0.98%) HTTP
13 1 (0.49%) RIP
13 1 (0.49%) FTP
13 1 (0.49%) Broadband
13 1 (0.49%) PSTN
Database & Business Intelligence
1 22 (10.73%) SQL Server
2 8 (3.90%) Crystal Reports
3 5 (2.44%) Relational Database
4 3 (1.46%) SQL Server 2008
5 2 (0.98%) SQL Server 2005
5 2 (0.98%) MS Access
5 2 (0.98%) MySQL
6 1 (0.49%) Text Mining
6 1 (0.49%) Big Data
Development Applications
1 4 (1.95%) Visual Studio
General
1 12 (5.85%) Telecoms
2 7 (3.41%) Finance
3 5 (2.44%) Pharmaceutical
3 5 (2.44%) Legal
4 2 (0.98%) Retail
4 2 (0.98%) Military
4 2 (0.98%) Electronics
5 1 (0.49%) Marketing
5 1 (0.49%) Back Office
Libraries, Frameworks & Software Standards
1 11 (5.37%) HTML
2 10 (4.88%) CSS
3 8 (3.90%) .NET
4 4 (1.95%) WSDL
4 4 (1.95%) ASP.NET
4 4 (1.95%) Web Services
4 4 (1.95%) XML
4 4 (1.95%) XSLT
5 2 (0.98%) Middleware
5 2 (0.98%) COM
Miscellaneous
1 8 (3.90%) Computer Science
2 7 (3.41%) Blackberry
3 5 (2.44%) iPhone
4 4 (1.95%) Fat Client
4 4 (1.95%) Thin Client
5 3 (1.46%) Chip and PIN
6 2 (0.98%) Replication
6 2 (0.98%) Mathematics
7 1 (0.49%) EPoS
7 1 (0.49%) Firmware
7 1 (0.49%) Social Media
7 1 (0.49%) iPad
7 1 (0.49%) Life Science
7 1 (0.49%) Physics
7 1 (0.49%) Informatics
7 1 (0.49%) Management Information System
7 1 (0.49%) Statistics
Operating Systems
1 148 (72.20%) Windows
2 51 (24.88%) Windows Server 2008
3 42 (20.49%) Windows XP
4 39 (19.02%) Windows 7
5 32 (15.61%) Windows Server 2012
6 27 (13.17%) Windows Server 2003
7 20 (9.76%) Linux
8 18 (8.78%) Windows 8
9 6 (2.93%) Windows Vista
10 3 (1.46%) Android
11 2 (0.98%) CentOS
11 2 (0.98%) Windows NT
11 2 (0.98%) UNIX
12 1 (0.49%) Windows 2000
12 1 (0.49%) Red Hat Enterprise Linux
Processes & Methodologies
1 18 (8.78%) ITIL
2 9 (4.39%) CRM
2 9 (4.39%) Service Management
2 9 (4.39%) Incident Management
3 8 (3.90%) ERP
4 7 (3.41%) Software Deployment
5 6 (2.93%) Continuous Improvement
5 6 (2.93%) Time Management
5 6 (2.93%) Disaster Recovery
6 5 (2.44%) Service Delivery
6 5 (2.44%) Web Development
7 4 (1.95%) Document Management
7 4 (1.95%) Data Security
7 4 (1.95%) Change Management
8 3 (1.46%) Software Engineering
8 3 (1.46%) Business Development
8 3 (1.46%) SEO
8 3 (1.46%) Business Continuity
8 3 (1.46%) Network Management
9 2 (0.98%) Root Cause Analysis
Programming Languages
1 25 (12.20%) SQL
2 8 (3.90%) JavaScript
3 6 (2.93%) VB
4 3 (1.46%) Python
4 3 (1.46%) C#
4 3 (1.46%) VB.NET
4 3 (1.46%) T-SQL
4 3 (1.46%) PowerShell
5 2 (0.98%) Shell Script
5 2 (0.98%) PHP
6 1 (0.49%) VBScript
6 1 (0.49%) VB6
Qualifications
1 23 (11.22%) Degree
2 18 (8.78%) Microsoft Certification
3 14 (6.83%) MCITP
4 9 (4.39%) MCP
4 9 (4.39%) MCSE
5 5 (2.44%) A+ Certification
6 3 (1.46%) CCNA
6 3 (1.46%) Cisco Certification
6 3 (1.46%) ITIL Certification
7 2 (0.98%) MBCS
7 2 (0.98%) SC Cleared
7 2 (0.98%) Security Cleared
7 2 (0.98%) MCSA
7 2 (0.98%) HNC
7 2 (0.98%) HND
8 1 (0.49%) Postgraduate
8 1 (0.49%) Network+ Certification
8 1 (0.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (6.83%) SLA
2 1 (0.49%) Sarbanes-Oxley
2 1 (0.49%) HL7
2 1 (0.49%) ISO/IEC 27001
System Software
1 102 (49.76%) Active Directory
2 27 (13.17%) VMware Infrastructure
3 21 (10.24%) Hyper-V
4 6 (2.93%) Terminal Services
5 4 (1.95%) Terminal Server
6 3 (1.46%) VMware ESX
7 2 (0.98%) XenApp
8 1 (0.49%) vSphere
8 1 (0.49%) XenDesktop
8 1 (0.49%) Microsoft Virtual Server
Systems Management
1 4 (1.95%) SCCM
2 2 (0.98%) Backup Exec
3 1 (0.49%) Nagios
3 1 (0.49%) Puppet
3 1 (0.49%) WSUS
3 1 (0.49%) Ansible
Vendors
1 97 (47.32%) Microsoft
2 40 (19.51%) VMware
3 26 (12.68%) Citrix
4 20 (9.76%) Cisco
5 6 (2.93%) Business Objects
6 5 (2.44%) SAP
6 5 (2.44%) Apple
7 4 (1.95%) DevExpress
8 3 (1.46%) HP
8 3 (1.46%) Polycom
8 3 (1.46%) Google
8 3 (1.46%) IPFX
9 2 (0.98%) Orchard
9 2 (0.98%) Pegasus
9 2 (0.98%) Avaya
9 2 (0.98%) Epicor
9 2 (0.98%) CheckPoint
10 1 (0.49%) Oracle
10 1 (0.49%) Dell
10 1 (0.49%) Symantec
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