The table below looks at the statistics for the IT Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
IT Support
Rank 173 158 139
Rank change year-on-year
-15 -19
Permanent jobs requiring an IT Support 84 103 109
As % of all permanent IT jobs located in the East of England 1.14% 1.33% 1.51%
As % of the Job Titles category 1.21% 1.38% 1.59%
Number of salaries quoted 82 96 97
Average salary £25,000 £26,000 £22,500
Average salary % change year-on-year
-3.84% +15.55%
90% offered a salary of more than £21,000 £20,000 £16,500
10% offered a salary of more than £36,220 £35,000 £35,000
UK excluding London average salary £24,500 £25,000 £23,980
% change year-on-year
-2.00% +4.25%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6950 7441 6874
As % of all permanent IT jobs located in the East of England 94.05% 96.30% 95.10%
Number of salaries quoted 5898 6121 5897
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

IT Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the East of England region.

IT Support Salary Trend in the East of England

IT Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing IT Support across the East of England region over the 3 months to 2 September 2015.

IT Support Salary Histogram in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the East of England region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -13 32 £25,000 -18.03% 6
Essex -2 20 £24,000 +5.49% 1
Cambridgeshire +12 12 £22,250 -14.42% 4
Norfolk +8 9 £23,000 +2.22%
Suffolk +3 6 £26,000 +8.33% 2
Bedfordshire +13 5 £36,500 -5.19%
IT Support
England

IT Support
Top 30 Related IT Skills in the East of England

For the 6 months to 2 September 2015, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 110 (69.18%) Windows
2 83 (52.20%) Microsoft
3 71 (44.65%) Active Directory
4 47 (29.56%) MS Excel
4 47 (29.56%) MS Office
5 45 (28.30%) MS Exchange
6 34 (21.38%) Windows 7
6 34 (21.38%) Windows Server 2012
6 34 (21.38%) Microsoft Certification
7 32 (20.13%) Windows Server 2008
8 26 (16.35%) TCP/IP
9 24 (15.09%) SQL
9 24 (15.09%) ITIL
10 23 (14.47%) Citrix
11 22 (13.84%) LAN
12 21 (13.21%) Hyper-V
13 20 (12.58%) DNS
14 19 (11.95%) MCP
15 18 (11.32%) VPN
15 18 (11.32%) Windows Server 2003
15 18 (11.32%) Office 365
15 18 (11.32%) VMware
16 17 (10.69%) Windows XP
17 16 (10.06%) WAN
17 16 (10.06%) Analytical Skills
18 15 (9.43%) VMware Infrastructure
18 15 (9.43%) Degree
18 15 (9.43%) SQL Server
19 14 (8.81%) Firewall
19 14 (8.81%) SharePoint

IT Support
Top Related IT Skills in the East of England by Category

For the 6 months to 2 September 2015, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (28.30%) MS Exchange
2 14 (8.81%) SharePoint
3 13 (8.18%) Exchange Server 2010
4 10 (6.29%) Exchange Server 2007
5 6 (3.77%) Exchange Server 2003
5 6 (3.77%) Exchange Server 2013
6 3 (1.89%) Umbraco
7 2 (1.26%) Lync
7 2 (1.26%) CMS
7 2 (1.26%) IIS
7 2 (1.26%) IBM Notes
Applications
1 47 (29.56%) MS Office
1 47 (29.56%) MS Excel
2 3 (1.89%) MS PowerPoint
3 1 (0.63%) Photoshop
3 1 (0.63%) AutoCAD
3 1 (0.63%) Adobe Illustrator
3 1 (0.63%) InDesign
Business Applications
1 2 (1.26%) Line 50
2 1 (0.63%) Dynamics NAV
2 1 (0.63%) Dynamics CRM
2 1 (0.63%) Dynamics AX
2 1 (0.63%) ResourceLink
Cloud Services
1 18 (11.32%) Office 365
2 1 (0.63%) Cloud Computing
2 1 (0.63%) Amazon AWS
2 1 (0.63%) Google Apps
Communications & Networking
1 26 (16.35%) TCP/IP
2 22 (13.84%) LAN
3 20 (12.58%) DNS
4 18 (11.32%) VPN
5 16 (10.06%) WAN
6 14 (8.81%) Firewall
7 13 (8.18%) DHCP
8 12 (7.55%) VoIP
9 10 (6.29%) Wi-Fi
10 8 (5.03%) VLAN
11 7 (4.40%) Internet
12 5 (3.14%) MPLS
12 5 (3.14%) Network Security
12 5 (3.14%) Wireless
13 3 (1.89%) SSL
13 3 (1.89%) CTI
14 2 (1.26%) iSCSI
15 1 (0.63%) RFID
15 1 (0.63%) ADSL
15 1 (0.63%) IP Telephony
Database & Business Intelligence
1 15 (9.43%) SQL Server
2 7 (4.40%) MySQL
3 6 (3.77%) Crystal Reports
4 2 (1.26%) Relational Database
5 1 (0.63%) Big Data
5 1 (0.63%) Oracle Database
5 1 (0.63%) OLAP
General
1 9 (5.66%) Telecoms
2 4 (2.52%) Finance
2 4 (2.52%) Manufacturing
3 2 (1.26%) Law
3 2 (1.26%) Marketing
4 1 (0.63%) Legal
4 1 (0.63%) Publishing
4 1 (0.63%) Retail
4 1 (0.63%) Aerospace
4 1 (0.63%) Pharmaceutical
4 1 (0.63%) Front Office
4 1 (0.63%) Back Office
Libraries, Frameworks & Software Standards
1 1 (0.63%) HTML
1 1 (0.63%) .NET
1 1 (0.63%) ASP.NET
1 1 (0.63%) CSS
1 1 (0.63%) Web Services
Miscellaneous
1 16 (10.06%) Analytical Skills
2 5 (3.14%) Blackberry
3 3 (1.89%) Thin Client
3 3 (1.89%) Mathematics
3 3 (1.89%) Data Centre
3 3 (1.89%) Fat Client
3 3 (1.89%) iPhone
4 2 (1.26%) iSeries
4 2 (1.26%) EqualLogic
4 2 (1.26%) Data Protection Act
4 2 (1.26%) Management Information System
4 2 (1.26%) Tandem
5 1 (0.63%) Smartphone
5 1 (0.63%) CCTV
5 1 (0.63%) Handset
5 1 (0.63%) Computer Science
5 1 (0.63%) iPad
5 1 (0.63%) Mobile App
Operating Systems
1 110 (69.18%) Windows
2 34 (21.38%) Windows 7
2 34 (21.38%) Windows Server 2012
3 32 (20.13%) Windows Server 2008
4 18 (11.32%) Windows Server 2003
5 17 (10.69%) Windows XP
6 12 (7.55%) Linux
7 11 (6.92%) Windows 8
8 5 (3.14%) Mac OS X
9 4 (2.52%) Windows Vista
10 2 (1.26%) Android
10 2 (1.26%) Windows Mobile
11 1 (0.63%) UNIX
11 1 (0.63%) Red Hat Enterprise Linux
11 1 (0.63%) Apple iOS
Processes & Methodologies
1 24 (15.09%) ITIL
2 9 (5.66%) Project Management
2 9 (5.66%) Time Management
3 8 (5.03%) Service Delivery
4 7 (4.40%) ERP
5 6 (3.77%) CRM
5 6 (3.77%) Line Management
6 5 (3.14%) Service Management
7 4 (2.52%) PRINCE
7 4 (2.52%) PRINCE2
7 4 (2.52%) Disaster Recovery
7 4 (2.52%) Migration
7 4 (2.52%) Logistics
7 4 (2.52%) SDLC
8 3 (1.89%) Kalman Filter
8 3 (1.89%) Incident Management
8 3 (1.89%) Change Control
9 2 (1.26%) Data Protection
9 2 (1.26%) Network Management
9 2 (1.26%) Supplier Management
Programming Languages
1 24 (15.09%) SQL
2 5 (3.14%) PowerShell
3 3 (1.89%) VBScript
3 3 (1.89%) C
4 2 (1.26%) Java
4 2 (1.26%) VB
5 1 (0.63%) T-SQL
5 1 (0.63%) JavaScript
5 1 (0.63%) PL/SQL
5 1 (0.63%) C#
Qualifications
1 34 (21.38%) Microsoft Certification
2 19 (11.95%) MCP
3 15 (9.43%) Degree
4 14 (8.81%) MCSE
5 7 (4.40%) CCNA
5 7 (4.40%) Cisco Certification
5 7 (4.40%) MCTS
6 6 (3.77%) MCITP
6 6 (3.77%) MCSA
7 5 (3.14%) ITIL Certification
8 2 (1.26%) Security Cleared
8 2 (1.26%) ITIL Foundation Certificate
8 2 (1.26%) A+ Certification
9 1 (0.63%) HND
9 1 (0.63%) Network+ Certification
9 1 (0.63%) MOS
Quality Assurance & Compliance
1 12 (7.55%) SLA
2 2 (1.26%) 21 CFR Part 11
2 2 (1.26%) GMP
3 1 (0.63%) QA
System Software
1 71 (44.65%) Active Directory
2 21 (13.21%) Hyper-V
3 15 (9.43%) VMware Infrastructure
4 3 (1.89%) XenApp
5 2 (1.26%) XenDesktop
5 2 (1.26%) vSphere
5 2 (1.26%) Terminal Server
5 2 (1.26%) Terminal Services
5 2 (1.26%) iptables
6 1 (0.63%) VMware Workstation
6 1 (0.63%) VMware ESXi
6 1 (0.63%) XenServer
Systems Management
1 6 (3.77%) WSUS
2 4 (2.52%) SCCM
2 4 (2.52%) Backup Exec
3 2 (1.26%) SCOM
4 1 (0.63%) Norton AntiVirus
Vendors
1 83 (52.20%) Microsoft
2 23 (14.47%) Citrix
3 18 (11.32%) VMware
4 13 (8.18%) Cisco
5 6 (3.77%) Oracle
6 4 (2.52%) Dell
7 3 (1.89%) HP
7 3 (1.89%) Apple
7 3 (1.89%) Sophos
8 2 (1.26%) Autodesk
8 2 (1.26%) JD Edwards
8 2 (1.26%) Sage
8 2 (1.26%) Symantec
8 2 (1.26%) Avaya
8 2 (1.26%) Epicor
8 2 (1.26%) Lotus
9 1 (0.63%) Remedy
9 1 (0.63%) McAfee
9 1 (0.63%) Adobe
9 1 (0.63%) SAP
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Posted: Yesterday
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