The table below looks at the statistics for the IT Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
IT Support
Rank 168 156 157
Rank change year-on-year
-12 +1
Permanent jobs requiring an IT Support 88 113 112
As % of all permanent IT jobs located in the East of England 1.18% 1.42% 1.47%
As % of the Job Titles category 1.25% 1.48% 1.55%
Number of salaries quoted 82 104 100
Average salary £25,000 £26,000 £23,500
Average salary % change year-on-year
-3.84% +10.63%
90% offered a salary of more than £21,000 £19,000 £16,550
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £24,000 £24,750 £24,000
% change year-on-year
-3.03% +3.12%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7044 7641 7237
As % of all permanent IT jobs located in the East of England 94.82% 95.82% 94.69%
Number of salaries quoted 5895 6366 6193
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the East of England

IT Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the East of England region.

IT Support Salary Trend in the East of England

IT Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing IT Support across the East of England region over the 3 months to 3 August 2015.

IT Support Salary Histogram in the East of England

IT Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the East of England region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -10 32 £27,000 -1.81% 4
Essex -9 18 £22,500 -2.17% 1
Cambridgeshire -7 13 £22,500 -13.46%
Norfolk 0 9 £23,500 +6.81% 3
Suffolk -3 9 £24,000 - 2
Bedfordshire +13 7 £31,500 -32.62% 1
IT Support
England

IT Support
Top 30 Related IT Skills in the East of England

For the 6 months to 3 August 2015, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 115 (71.43%) Windows
2 83 (51.55%) Microsoft
3 77 (47.83%) Active Directory
4 53 (32.92%) MS Excel
5 47 (29.19%) MS Office
5 47 (29.19%) MS Exchange
6 39 (24.22%) Windows 7
7 35 (21.74%) Windows Server 2012
8 32 (19.88%) Windows Server 2008
9 31 (19.25%) Microsoft Certification
10 28 (17.39%) TCP/IP
11 26 (16.15%) Hyper-V
12 25 (15.53%) LAN
13 23 (14.29%) VPN
13 23 (14.29%) SQL
14 22 (13.66%) Citrix
14 22 (13.66%) Office 365
15 21 (13.04%) Windows XP
15 21 (13.04%) ITIL
16 20 (12.42%) MCP
17 19 (11.80%) DNS
17 19 (11.80%) WAN
18 18 (11.18%) VMware
19 17 (10.56%) SQL Server
20 16 (9.94%) Linux
20 16 (9.94%) Windows Server 2003
20 16 (9.94%) Degree
21 15 (9.32%) VMware Infrastructure
21 15 (9.32%) Windows 8
21 15 (9.32%) SharePoint

IT Support
Top Related IT Skills in the East of England by Category

For the 6 months to 3 August 2015, IT jobs across the East of England region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (29.19%) MS Exchange
2 15 (9.32%) SharePoint
3 14 (8.70%) Exchange Server 2010
4 8 (4.97%) Exchange Server 2007
5 7 (4.35%) Exchange Server 2003
6 6 (3.73%) Exchange Server 2013
7 3 (1.86%) Umbraco
7 3 (1.86%) IIS
8 2 (1.24%) CMS
9 1 (0.62%) Lync
9 1 (0.62%) IBM Notes
9 1 (0.62%) Blackberry Enterprise Server
Applications
1 53 (32.92%) MS Excel
2 47 (29.19%) MS Office
3 3 (1.86%) MS PowerPoint
4 1 (0.62%) Photoshop
4 1 (0.62%) AutoCAD
4 1 (0.62%) Adobe Illustrator
4 1 (0.62%) InDesign
Business Applications
1 2 (1.24%) Line 50
2 1 (0.62%) Dynamics NAV
2 1 (0.62%) Dynamics CRM
2 1 (0.62%) Dynamics AX
2 1 (0.62%) ResourceLink
Cloud Services
1 22 (13.66%) Office 365
2 2 (1.24%) Cloud Computing
2 2 (1.24%) Microsoft Azure
3 1 (0.62%) Amazon AWS
3 1 (0.62%) SaaS
3 1 (0.62%) PaaS
3 1 (0.62%) Google Apps
3 1 (0.62%) IaaS
Communications & Networking
1 28 (17.39%) TCP/IP
2 25 (15.53%) LAN
3 23 (14.29%) VPN
4 19 (11.80%) DNS
4 19 (11.80%) WAN
5 14 (8.70%) VoIP
5 14 (8.70%) Firewall
6 13 (8.07%) DHCP
7 12 (7.45%) Internet
8 10 (6.21%) VLAN
9 9 (5.59%) Wi-Fi
10 6 (3.73%) Wireless
11 5 (3.11%) MPLS
12 3 (1.86%) Network Security
12 3 (1.86%) SSL
12 3 (1.86%) CTI
13 2 (1.24%) DMZ
13 2 (1.24%) iSCSI
14 1 (0.62%) FTP
14 1 (0.62%) HTTP
Database & Business Intelligence
1 17 (10.56%) SQL Server
2 7 (4.35%) MySQL
3 6 (3.73%) Crystal Reports
4 2 (1.24%) Relational Database
5 1 (0.62%) Big Data
5 1 (0.62%) Oracle Database
5 1 (0.62%) OLAP
General
1 11 (6.83%) Telecoms
2 5 (3.11%) Manufacturing
3 4 (2.48%) Finance
4 3 (1.86%) Publishing
5 2 (1.24%) Danish Language
5 2 (1.24%) French Language
5 2 (1.24%) German Language
5 2 (1.24%) Pharmaceutical
5 2 (1.24%) Law
6 1 (0.62%) Legal
6 1 (0.62%) Front Office
6 1 (0.62%) Back Office
6 1 (0.62%) Aerospace
Libraries, Frameworks & Software Standards
1 2 (1.24%) .NET
1 2 (1.24%) ASP.NET
2 1 (0.62%) CSS
2 1 (0.62%) Web Services
2 1 (0.62%) HTML
Miscellaneous
1 14 (8.70%) Analytical Skills
2 9 (5.59%) Blackberry
3 4 (2.48%) iPhone
4 3 (1.86%) Data Centre
4 3 (1.86%) Mathematics
5 2 (1.24%) Thin Client
5 2 (1.24%) Fat Client
5 2 (1.24%) Tandem
5 2 (1.24%) PDA
5 2 (1.24%) iSeries
5 2 (1.24%) EqualLogic
6 1 (0.62%) iPad
6 1 (0.62%) Mobile App
6 1 (0.62%) Management Information System
6 1 (0.62%) Handset
6 1 (0.62%) Computer Science
Operating Systems
1 115 (71.43%) Windows
2 39 (24.22%) Windows 7
3 35 (21.74%) Windows Server 2012
4 32 (19.88%) Windows Server 2008
5 21 (13.04%) Windows XP
6 16 (9.94%) Linux
6 16 (9.94%) Windows Server 2003
7 15 (9.32%) Windows 8
8 6 (3.73%) Windows Vista
8 6 (3.73%) Android
9 4 (2.48%) Mac OS X
10 2 (1.24%) UNIX
11 1 (0.62%) Windows NT
11 1 (0.62%) CentOS
11 1 (0.62%) Red Hat Enterprise Linux
Processes & Methodologies
1 21 (13.04%) ITIL
2 10 (6.21%) Time Management
3 9 (5.59%) Line Management
3 9 (5.59%) Project Management
4 6 (3.73%) Service Delivery
5 5 (3.11%) CRM
5 5 (3.11%) Disaster Recovery
6 4 (2.48%) Validation
6 4 (2.48%) Migration
6 4 (2.48%) ERP
6 4 (2.48%) Service Management
6 4 (2.48%) SDLC
7 3 (1.86%) Kalman Filter
7 3 (1.86%) PRINCE
7 3 (1.86%) PRINCE2
7 3 (1.86%) Logistics
7 3 (1.86%) Incident Management
8 2 (1.24%) Root Cause Analysis
9 1 (0.62%) Service Desk Management
9 1 (0.62%) Performance Tuning
Programming Languages
1 23 (14.29%) SQL
2 5 (3.11%) PowerShell
3 3 (1.86%) VBScript
3 3 (1.86%) C
4 2 (1.24%) Java
4 2 (1.24%) VB
4 2 (1.24%) T-SQL
5 1 (0.62%) JavaScript
5 1 (0.62%) PL/SQL
5 1 (0.62%) C#
Qualifications
1 31 (19.25%) Microsoft Certification
2 20 (12.42%) MCP
3 16 (9.94%) Degree
4 12 (7.45%) MCSE
5 8 (4.97%) CCNA
5 8 (4.97%) Cisco Certification
5 8 (4.97%) MCTS
6 6 (3.73%) MCSA
7 5 (3.11%) MCITP
8 4 (2.48%) Security Cleared
9 3 (1.86%) A+ Certification
9 3 (1.86%) ITIL Certification
10 2 (1.24%) ITIL Foundation Certificate
11 1 (0.62%) SC Cleared
11 1 (0.62%) Network+ Certification
11 1 (0.62%) HNC
11 1 (0.62%) HND
Quality Assurance & Compliance
1 15 (9.32%) SLA
2 4 (2.48%) 21 CFR Part 11
2 4 (2.48%) GMP
3 1 (0.62%) QA
System Software
1 77 (47.83%) Active Directory
2 26 (16.15%) Hyper-V
3 15 (9.32%) VMware Infrastructure
4 3 (1.86%) iptables
4 3 (1.86%) XenApp
5 2 (1.24%) XenDesktop
5 2 (1.24%) vSphere
5 2 (1.24%) Terminal Server
5 2 (1.24%) Terminal Services
6 1 (0.62%) VMware Workstation
6 1 (0.62%) VMware ESXi
Systems Management
1 6 (3.73%) WSUS
2 4 (2.48%) SCCM
2 4 (2.48%) Backup Exec
3 2 (1.24%) SCOM
4 1 (0.62%) Norton AntiVirus
Vendors
1 83 (51.55%) Microsoft
2 22 (13.66%) Citrix
3 18 (11.18%) VMware
4 12 (7.45%) Cisco
5 6 (3.73%) Oracle
6 5 (3.11%) Avaya
7 4 (2.48%) Dell
8 3 (1.86%) HP
9 2 (1.24%) SAP
9 2 (1.24%) Epicor
9 2 (1.24%) Apple
9 2 (1.24%) JD Edwards
9 2 (1.24%) Sage
9 2 (1.24%) Symantec
9 2 (1.24%) Sophos
10 1 (0.62%) BT
10 1 (0.62%) McAfee
10 1 (0.62%) Northgate
10 1 (0.62%) Google
10 1 (0.62%) SonicWALL
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