The table below looks at the statistics for the Technical Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 74 53 32
Rank change year-on-year
-21 -21
Permanent jobs requiring a Technical Support 11 12 36
As % of all permanent IT jobs located in the North East 1.34% 1.85% 5.56%
As % of the Job Titles category 1.37% 1.90% 5.81%
Number of salaries quoted 10 11 32
Average salary £27,500 £23,500 £25,000
Average salary % change year-on-year
+17.02% -6.00%
90% offered a salary of more than £21,180 £17,000 £23,000
10% offered a salary of more than £40,000 £25,500 £28,220
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
804 630 620
As % of all permanent IT jobs located in the North East 97.81% 96.92% 95.68%
Number of salaries quoted 638 560 544
Average salary £36,500 £37,500 £33,000
Average salary % change year-on-year
-2.66% +13.63%
90% offered a salary of more than £24,000 £23,500 £20,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the North East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North East

Technical Support
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North East region.

Technical Support Salary Trend in the North East

Technical Support
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Technical Support across the North East region over the 3 months to 24 October 2014.

Technical Support Salary Histogram in the North East

Technical Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North East region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -21 10 £27,500 +17.02%
Durham - 1 £16,500 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North East

For the 6 months to 24 October 2014, IT jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 15 (65.22%) Windows
2 12 (52.17%) SQL
3 11 (47.83%) Active Directory
3 11 (47.83%) SAN
4 10 (43.48%) VMware
4 10 (43.48%) Microsoft
4 10 (43.48%) MS Excel
5 9 (39.13%) DHCP
5 9 (39.13%) SQL Server
5 9 (39.13%) DNS
6 8 (34.78%) Linux
6 8 (34.78%) ITIL
6 8 (34.78%) Windows Server 2008
7 7 (30.43%) Hyper-V
7 7 (30.43%) UNIX
8 6 (26.09%) MS Exchange
8 6 (26.09%) Finance
8 6 (26.09%) Security Cleared
9 5 (21.74%) Exchange Server 2010
9 5 (21.74%) Windows Server 2012
9 5 (21.74%) WSUS
9 5 (21.74%) Exchange Server 2007
9 5 (21.74%) SC Cleared
9 5 (21.74%) Oracle Applications
9 5 (21.74%) Disaster Recovery
9 5 (21.74%) Firewall
9 5 (21.74%) Exchange Server 2003
9 5 (21.74%) Business Continuity
9 5 (21.74%) Oracle
9 5 (21.74%) Cisco

Technical Support
Top Related IT Skills in the North East by Category

For the 6 months to 24 October 2014, IT jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (26.09%) MS Exchange
2 5 (21.74%) Exchange Server 2003
2 5 (21.74%) Exchange Server 2007
2 5 (21.74%) Exchange Server 2010
3 1 (4.35%) Oracle Workflow
3 1 (4.35%) IBM Notes
Applications
1 10 (43.48%) MS Excel
2 3 (13.04%) MS Office
Business Applications
1 5 (21.74%) Oracle Applications
2 1 (4.35%) SAP Oil and Gas
2 1 (4.35%) Oracle General Ledger
2 1 (4.35%) Oracle Receivables
2 1 (4.35%) Oracle EBS
Communications & Networking
1 11 (47.83%) SAN
2 9 (39.13%) DHCP
2 9 (39.13%) DNS
3 5 (21.74%) Firewall
4 3 (13.04%) TCP/IP
4 3 (13.04%) NAS
5 2 (8.70%) iSCSI
Database & Business Intelligence
1 9 (39.13%) SQL Server
2 3 (13.04%) SQL Server 2008
2 3 (13.04%) SQL Server 2012
3 2 (8.70%) SQL Server 2005
4 1 (4.35%) Relational Database
4 1 (4.35%) MS Access
4 1 (4.35%) RDBMS
Development Applications
1 1 (4.35%) Oracle Forms
General
1 6 (26.09%) Finance
2 2 (8.70%) Manufacturing
3 1 (4.35%) Marketing
3 1 (4.35%) German Language
3 1 (4.35%) Electronics
3 1 (4.35%) Telecoms
Miscellaneous
1 3 (13.04%) Analytical Skills
2 1 (4.35%) DTV
Operating Systems
1 15 (65.22%) Windows
2 8 (34.78%) Linux
2 8 (34.78%) Windows Server 2008
3 7 (30.43%) UNIX
4 5 (21.74%) Windows Server 2012
4 5 (21.74%) Windows Server 2003
5 2 (8.70%) Windows Vista
5 2 (8.70%) Windows 7
5 2 (8.70%) Windows 8
Processes & Methodologies
1 8 (34.78%) ITIL
2 5 (21.74%) Business Continuity
2 5 (21.74%) Project Management
2 5 (21.74%) Disaster Recovery
3 2 (8.70%) Capacity Planning
4 1 (4.35%) Workflow
4 1 (4.35%) Programme Management
4 1 (4.35%) Problem Management
4 1 (4.35%) Digital Marketing
4 1 (4.35%) Business Intelligence
4 1 (4.35%) CAD
4 1 (4.35%) Configuration Management
Programming Languages
1 12 (52.17%) SQL
Qualifications
1 6 (26.09%) Security Cleared
2 5 (21.74%) SC Cleared
Quality Assurance & Compliance
1 3 (13.04%) SLA
System Software
1 11 (47.83%) Active Directory
2 7 (30.43%) Hyper-V
3 4 (17.39%) VMware Infrastructure
4 2 (8.70%) NFS
4 2 (8.70%) VMware ESX
Systems Management
1 5 (21.74%) WSUS
Vendors
1 10 (43.48%) Microsoft
1 10 (43.48%) VMware
2 5 (21.74%) Oracle
2 5 (21.74%) Cisco
3 3 (13.04%) Citrix
3 3 (13.04%) HP
3 3 (13.04%) Symantec
4 2 (8.70%) Dell
4 2 (8.70%) Apple
5 1 (4.35%) Lotus
5 1 (4.35%) SAP
5 1 (4.35%) Twitter