The first table below looks at the demand for the Technical Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North East region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 62 31 58
Rank change year-on-year
-31 +27
Permanent jobs requiring a Technical Support 6 42 10
As % of all permanent IT jobs located in the North East 0.888% 4.795% 1.401%
As % of the Job Titles category 0.939% 4.988% 1.441%
Number of salaries quoted 6 41 9
Average salary £25,850 £25,500 £32,500
Average salary % change year-on-year
+1.37% -21.53%
90% offered a salary of more than £21,600 £25,000 £23,000
10% offered a salary of more than £28,250 £40,000 £40,000
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
North East
Permanent IT job ads with a match in the
Job Titles category
639 842 694
As % of all permanent IT jobs located in the North East 94.53% 96.12% 97.20%
Number of salaries quoted 555 693 589
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £52,500 £72,500 £67,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
England

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the North East region as a proportion of the total demand within the Job Titles category.

North East Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the North East region.

North East Technical Support Salary Trend

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the North East region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Tyne and Wear -19 6 £25,850 -13.83%
Technical Support
England

Technical Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 17 (73.91%) Windows
2 11 (47.83%) Microsoft
3 9 (39.13%) Active Directory
3 9 (39.13%) UNIX
4 7 (30.43%) MS Office
4 7 (30.43%) NFS
4 7 (30.43%) TCP/IP
5 6 (26.09%) MS Exchange
5 6 (26.09%) LAN
5 6 (26.09%) WAN
5 6 (26.09%) SLA
5 6 (26.09%) VMware
5 6 (26.09%) VMware Infrastructure
5 6 (26.09%) Hyper-V
6 5 (21.74%) German Language
6 5 (21.74%) Cisco
6 5 (21.74%) MS Excel
6 5 (21.74%) NetApp
6 5 (21.74%) SQL
6 5 (21.74%) Solaris
7 4 (17.39%) Linux
7 4 (17.39%) ITIL
7 4 (17.39%) VPN
7 4 (17.39%) Thin Client
7 4 (17.39%) VLAN
7 4 (17.39%) Firewall
7 4 (17.39%) Fat Client
8 3 (13.04%) Windows Server 2008
8 3 (13.04%) NAS
8 3 (13.04%) SAN

Technical Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (26.09%) MS Exchange
2 3 (13.04%) Lotus Notes
3 2 (8.696%) Exchange Server 2003
3 2 (8.696%) Exchange Server 2007
3 2 (8.696%) Exchange Server 2010
Applications
1 7 (30.43%) MS Office
2 5 (21.74%) MS Excel
Communications & Networking
1 7 (30.43%) TCP/IP
2 6 (26.09%) LAN
2 6 (26.09%) WAN
3 4 (17.39%) VPN
3 4 (17.39%) Firewall
3 4 (17.39%) VLAN
4 3 (13.04%) SAN
4 3 (13.04%) NAS
5 2 (8.696%) iSCSI
5 2 (8.696%) DNS
5 2 (8.696%) DHCP
General
1 5 (21.74%) German Language
2 1 (4.348%) Hebrew Language
2 1 (4.348%) Legal
Miscellaneous
1 4 (17.39%) Thin Client
1 4 (17.39%) Fat Client
2 3 (13.04%) Blackberry
3 2 (8.696%) Handset
Operating Systems
1 17 (73.91%) Windows
2 9 (39.13%) UNIX
3 5 (21.74%) Solaris
4 4 (17.39%) Linux
5 3 (13.04%) Windows Server 2003
5 3 (13.04%) Windows Server 2008
6 2 (8.696%) Windows XP
Processes & Methodologies
1 4 (17.39%) ITIL
2 2 (8.696%) Asset Management
3 1 (4.348%) WFM
3 1 (4.348%) Problem Management
3 1 (4.348%) Time Management
3 1 (4.348%) Data Protection
3 1 (4.348%) Performance Improvement
3 1 (4.348%) Capacity Management
3 1 (4.348%) Analytics
3 1 (4.348%) ERP
3 1 (4.348%) Configuration Management
3 1 (4.348%) Service Management
3 1 (4.348%) Service Delivery
3 1 (4.348%) Disaster Recovery
3 1 (4.348%) GAP Analysis
Programming Languages
1 5 (21.74%) SQL
Qualifications
1 2 (8.696%) Degree
2 1 (4.348%) MCP
2 1 (4.348%) CCNA
2 1 (4.348%) Cisco Certification
2 1 (4.348%) Microsoft Certification
2 1 (4.348%) MCDST
2 1 (4.348%) MCTS
Quality Assurance & Compliance
1 6 (26.09%) SLA
System Software
1 9 (39.13%) Active Directory
2 7 (30.43%) NFS
3 6 (26.09%) VMware Infrastructure
3 6 (26.09%) Hyper-V
4 2 (8.696%) VMware ESX
Vendors
1 11 (47.83%) Microsoft
2 6 (26.09%) VMware
3 5 (21.74%) Cisco
3 5 (21.74%) NetApp
4 3 (13.04%) Lotus
5 2 (8.696%) Symantec
5 2 (8.696%) Avaya