SLA Jobs in the North East
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for SLA skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the North East region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 43 34 36
Rank change year-on-year
-9 +2
Permanent jobs citing SLA 28 39 33
As % of all permanent IT jobs located in the North East 4.058% 4.530% 4.508%
As % of the Quality Assurance & Compliance category 29.47% 48.15% 51.56%
Number of salaries quoted 20 29 31
Average salary £24,000 £40,000 £32,000
Average salary % change year-on-year
-40.00% +25.00%
90% offered a salary of more than £17,950 £23,200 £21,000
10% offered a salary of more than £39,000 £52,500 £34,000
UK excluding London average salary £36,000 £36,000 £36,000
All Quality Assurance & Compliance
North East
Permanent IT job ads with a match in the
Quality Assurance & Compliance category		 95 81 64
As % of all permanent IT jobs located in the North East 13.77% 9.408% 8.743%
Number of salaries quoted 76 67 59
Average salary £34,500 £45,000 £32,000
Average salary % change year-on-year
-23.33% +40.62%
90% offered a salary of more than £20,750 £30,000 £21,000
10% offered a salary of more than £50,000 £47,500 £67,500
UK excluding London average salary £40,000 £40,000 £41,000
% change year-on-year
- -2.43%
SLA
England

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the North East region as a proportion of the total demand within the Quality Assurance & Compliance category.

North East SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the North East region.

North East SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the North East region over the 3 months to 24 May 2013.

North East SLA Salary Histogram

SLA
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the North East region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Tyne and Wear -18 24 £24,000 -40.00%
Durham +11 4 £17,500 -12.50%
Northumberland - 1 - -
SLA
England

SLA
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the North East region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 27 (49.09%) ITIL
2 21 (38.18%) Windows
3 17 (30.91%) MS Excel
4 14 (25.45%) MS Office
5 13 (23.64%) TCP/IP
5 13 (23.64%) Microsoft
5 13 (23.64%) Active Directory
6 12 (21.82%) Linux
7 11 (20.00%) Incident Management
7 11 (20.00%) VMware
7 11 (20.00%) VMware Infrastructure
8 10 (18.18%) Windows Server 2008
9 9 (16.36%) MS Exchange
9 9 (16.36%) LAN
9 9 (16.36%) DHCP
9 9 (16.36%) DNS
9 9 (16.36%) Windows Server 2003
10 8 (14.55%) WAN
10 8 (14.55%) UNIX
10 8 (14.55%) Exchange Server 2003
10 8 (14.55%) Exchange Server 2007
11 7 (12.73%) NAS
11 7 (12.73%) Exchange Server 2010
11 7 (12.73%) Symantec
11 7 (12.73%) SAN
12 6 (10.91%) Microsoft Certification
12 6 (10.91%) NFS
12 6 (10.91%) Service Management
12 6 (10.91%) VMware ESX
12 6 (10.91%) Disaster Recovery

SLA
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the North East region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 1 (1.818%) CSS
1 1 (1.818%) HTML
Application Platforms
1 9 (16.36%) MS Exchange
2 8 (14.55%) Exchange Server 2003
2 8 (14.55%) Exchange Server 2007
3 7 (12.73%) Exchange Server 2010
4 4 (7.273%) Lotus Notes
5 1 (1.818%) SharePoint
Applications
1 17 (30.91%) MS Excel
2 14 (25.45%) MS Office
3 3 (5.455%) MS Project
3 3 (5.455%) MS Visio
4 2 (3.636%) MS PowerPoint
Business Applications
1 1 (1.818%) SAP CO
1 1 (1.818%) SAP FI/CO
1 1 (1.818%) SAP FI
Communications & Networking
1 13 (23.64%) TCP/IP
2 9 (16.36%) LAN
2 9 (16.36%) DHCP
2 9 (16.36%) DNS
3 8 (14.55%) WAN
4 7 (12.73%) NAS
4 7 (12.73%) SAN
5 6 (10.91%) iSCSI
6 3 (5.455%) SSH
6 3 (5.455%) IP Telephony
7 2 (3.636%) VoIP
8 1 (1.818%) Network Security
8 1 (1.818%) DWDM
8 1 (1.818%) Internet
8 1 (1.818%) SDH
8 1 (1.818%) Ethernet
Database & Business Intelligence
1 3 (5.455%) MySQL
General
1 5 (9.091%) Finance
1 5 (9.091%) German Language
2 4 (7.273%) Italian Language
2 4 (7.273%) French Language
2 4 (7.273%) Manufacturing
3 3 (5.455%) Telecoms
4 1 (1.818%) Publishing
4 1 (1.818%) Legal
4 1 (1.818%) Spanish Language
4 1 (1.818%) Billing
Job Titles
1 25 (45.45%) Analyst
2 17 (30.91%) Service Analyst
3 15 (27.27%) Service Desk Analyst
4 10 (18.18%) 1st Line Support
5 9 (16.36%) Support Engineer
6 7 (12.73%) Support Analyst
7 6 (10.91%) Technical Support
8 4 (7.273%) Help Desk Support
8 4 (7.273%) 2nd Line Support
8 4 (7.273%) Help Desk Analyst
9 3 (5.455%) 1st Line Support Analyst
9 3 (5.455%) Consultant
9 3 (5.455%) Field Engineer
9 3 (5.455%) Senior Analyst
9 3 (5.455%) Technical Support Engineer
9 3 (5.455%) Technical Engineer
10 2 (3.636%) Help Desk Manager
10 2 (3.636%) Team Leader
10 2 (3.636%) Senior Support Analyst
10 2 (3.636%) Support Consultant
Miscellaneous
1 3 (5.455%) Clustering
1 3 (5.455%) Blackberry
2 1 (1.818%) Social Media
2 1 (1.818%) Management Information System
2 1 (1.818%) BBC
2 1 (1.818%) Device Driver
2 1 (1.818%) Statistics
Operating Systems
1 21 (38.18%) Windows
2 12 (21.82%) Linux
3 10 (18.18%) Windows Server 2008
4 9 (16.36%) Windows Server 2003
5 8 (14.55%) UNIX
6 5 (9.091%) Windows 7
7 3 (5.455%) CentOS
7 3 (5.455%) SUSE
8 2 (3.636%) Windows XP
8 2 (3.636%) Windows 8
8 2 (3.636%) Windows Server 2012
9 1 (1.818%) Mac OS X
9 1 (1.818%) VMS
Processes & Methodologies
1 27 (49.09%) ITIL
2 11 (20.00%) Incident Management
3 6 (10.91%) Service Management
3 6 (10.91%) Disaster Recovery
3 6 (10.91%) Problem Management
4 5 (9.091%) Change Management
4 5 (9.091%) Asset Management
5 4 (7.273%) Release Management
6 3 (5.455%) Data Protection
6 3 (5.455%) ITIL V3
6 3 (5.455%) Service Delivery
6 3 (5.455%) Configuration Management
6 3 (5.455%) CRM
7 2 (3.636%) PRINCE2
7 2 (3.636%) Risk Management
7 2 (3.636%) Capacity Management
8 1 (1.818%) Infrastructure Management
8 1 (1.818%) Root Cause Analysis
8 1 (1.818%) ITSM
8 1 (1.818%) Migration
Programming Languages
1 3 (5.455%) Bash shell
1 3 (5.455%) C
1 3 (5.455%) SQL
2 1 (1.818%) PowerShell
2 1 (1.818%) Java
2 1 (1.818%) JavaScript
2 1 (1.818%) PHP
Qualifications
1 6 (10.91%) Microsoft Certification
2 5 (9.091%) Degree
2 5 (9.091%) MCSE
3 4 (7.273%) MCP
4 3 (5.455%) MCDST
5 2 (3.636%) HNC
5 2 (3.636%) HND
5 2 (3.636%) Cisco Certification
5 2 (3.636%) PRINCE2 Certification
5 2 (3.636%) ITIL Certification
5 2 (3.636%) CCNP
5 2 (3.636%) CCNA
5 2 (3.636%) Security Cleared
6 1 (1.818%) MCITP
6 1 (1.818%) MCSA
System Software
1 13 (23.64%) Active Directory
2 11 (20.00%) VMware Infrastructure
3 6 (10.91%) NFS
3 6 (10.91%) VMware ESX
3 6 (10.91%) Hyper-V
4 3 (5.455%) Xen
Systems Management
1 1 (1.818%) EMC NetWorker
1 1 (1.818%) DiskXtender
1 1 (1.818%) SCOM
1 1 (1.818%) NetBackup
1 1 (1.818%) Backup Exec
1 1 (1.818%) RepliStor
1 1 (1.818%) Legato
Vendors
1 13 (23.64%) Microsoft
2 11 (20.00%) VMware
3 7 (12.73%) Symantec
4 5 (9.091%) Lotus
5 4 (7.273%) Nortel
5 4 (7.273%) Cisco
6 3 (5.455%) Verint
6 3 (5.455%) Genesys
6 3 (5.455%) Red Hat
6 3 (5.455%) Remedy
6 3 (5.455%) Oracle
7 2 (3.636%) Citrix
7 2 (3.636%) HP
8 1 (1.818%) Dell
8 1 (1.818%) EMC
8 1 (1.818%) Juniper
8 1 (1.818%) Apple
8 1 (1.818%) CheckPoint
8 1 (1.818%) CommVault
8 1 (1.818%) Peregrine
Service Desk Team Leader - URGENT - Windows, Server, AD
Newcastle Upon Tyne, Tyne and Wear
Skill Set: Windows XP / 7 Server 2003 / 2008 Exchange 2003 / 2007 Active Directory MS Office This is an excellent opportunity where you will work on a number of...
Oscar Associates (UK) Ltd
Salary: £25000 - £29000 per annum
Posted: 20 May 2013
Senior Service Engineer - Newcastle
North East
CASSIDIAN, an EADS Company, is a worldwide leader in global security solutions and systems, providing lead system integration and value-added products and services to civil and military...
EADS
Posted: 17 May 2013
Service Desk Analyst
Newcastle Upon Tyne, Tyne and Wear
Requirement: * To provide first line support, including retaining end to end ownership within "Service Now", and resolution of calls working with relevant teams to undertake 2nd and 3rd...
Advantage XPO
Salary: £19000 - £210000 per annum
Posted: 22 May 2013
Database Support Analyst - SQL *Free iPad-mini*
Newcastle, Staffordshire
Database Support Analyst - 1st Line Support / SQL Server Databases / Web Applications / Database Technology / Customer Service Searchability are delighted to be partnered with one of the UK's leading...
Searchability.co.uk
Salary: £18000 - £25000 per annum
Posted: 23 May 2013
Graduate Business Services Analyst
Teeside
Knowledge and skills needed for this post: I.T related degree. Strong general IT skill set, database architecture concepts and querying (SQL) Able to identify and convert IT...
Nigel Wright Consultancy
Salary: Dependent on experience
Posted: 23 May 2013
Telephony/Network Voice - Sunderland
Sunderland, Tyne and Wear
Responsible to manage/maintain call center uptime SLA's. *Responsible to do first level troubleshooting of any incident on Nortel/Genesys/Verint platform and involve vendors if required...
SEC Recruitment Limited
Salary: £38000 - £40000 per annum
Posted: 20 May 2013
Technical Team Manager - Websphere / Middleware / Solaris
Newcastle Upon Tyne, Tyne and Wear
Part of your responsibilities will be setting and ensuring that your team adheres to KPI's and SLA's. You will need experience giving appraisals, recruiting, giving disciplinaries...
Senitor Associates
Salary: £40000 per annum
Posted: 22 May 2013
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Last Updated Friday 24 May 2013
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