The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 281 323 260
Rank change year-on-year
+42 -63
Permanent jobs requiring a Technical Support 1045 792 1159
As % of all permanent IT jobs located in England 0.96% 0.78% 1.05%
As % of the Job Titles category 1.01% 0.83% 1.10%
Number of salaries quoted 863 676 1037
Average salary £31,500 £32,500 £31,500
Average salary % change year-on-year
-3.07% +3.17%
90% offered a salary of more than £22,500 £22,500 £21,750
10% offered a salary of more than £47,500 £47,500 £50,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103240 95834 105354
As % of all permanent IT jobs located in England 94.38% 94.23% 95.26%
Number of salaries quoted 84283 80255 90787
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,000 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 22 August 2014.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +51 360 £35,000 - 39
South East +36 359 £32,500 - 40
East of England +17 84 £32,500 - 7
Yorkshire -10 67 £24,822 -11.34% 7
South West +26 65 £27,000 -21.73% 7
North West -42 41 £32,500 +30.00% 10
West Midlands +1 36 £32,000 -1.53% 2
East Midlands -37 21 £30,000 +30.43% 4
North East -1 10 £26,500 +12.76% 3
Midlands +27 8 £55,000 +57.14%
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1221 (57.57%) Windows
2 859 (40.50%) Microsoft
3 619 (29.18%) Active Directory
4 615 (29.00%) SQL
5 476 (22.44%) MS Excel
6 468 (22.07%) VMware
7 430 (20.27%) SQL Server
8 415 (19.57%) Linux
9 393 (18.53%) ITIL
10 388 (18.29%) MS Office
11 383 (18.06%) Windows Server 2008
12 367 (17.30%) MS Exchange
13 334 (15.75%) Finance
14 308 (14.52%) Degree
15 281 (13.25%) TCP/IP
16 277 (13.06%) UNIX
17 260 (12.26%) Citrix
17 260 (12.26%) VMware Infrastructure
18 259 (12.21%) Oracle
19 256 (12.07%) Windows Server 2003
20 244 (11.50%) Firewall
21 242 (11.41%) DNS
22 228 (10.75%) Microsoft Certification
23 225 (10.61%) Windows 7
24 214 (10.09%) SLA
25 202 (9.52%) Cisco
26 171 (8.06%) DHCP
27 167 (7.87%) Windows XP
28 166 (7.83%) Java
29 162 (7.64%) SharePoint

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 367 (17.30%) MS Exchange
2 162 (7.64%) SharePoint
3 152 (7.17%) Exchange Server 2010
4 139 (6.55%) IIS
5 91 (4.29%) Exchange Server 2007
6 65 (3.06%) Lync
7 59 (2.78%) Exchange Server 2003
8 53 (2.50%) Tomcat
9 52 (2.45%) Apache
10 49 (2.31%) Exchange Server 2013
11 47 (2.22%) Lotus Domino
12 28 (1.32%) Blackberry Enterprise Server
13 27 (1.27%) IBM Notes
14 17 (0.80%) WebLogic
15 16 (0.75%) SharePoint 2010
16 15 (0.71%) WebSphere
17 10 (0.47%) Alfresco
18 9 (0.42%) Oracle Workflow
19 7 (0.33%) SAS
20 6 (0.28%) SharePoint Server
Applications
1 476 (22.44%) MS Excel
2 388 (18.29%) MS Office
3 20 (0.94%) MS PowerPoint
4 13 (0.61%) MS Visio
4 13 (0.61%) PowerPivot
5 5 (0.24%) AutoCAD
5 5 (0.24%) Spreadsheet
6 2 (0.094%) PrintSoft PReS
6 2 (0.094%) Final Cut Pro
6 2 (0.094%) MS Project
7 1 (0.047%) Adobe Illustrator
7 1 (0.047%) FreeHand
7 1 (0.047%) Acrobat
7 1 (0.047%) Photoshop
7 1 (0.047%) InfoPath
Business Applications
1 36 (1.70%) Oracle General Ledger
2 35 (1.65%) Oracle Financials
2 35 (1.65%) Oracle Payables
2 35 (1.65%) Oracle Assets
3 34 (1.60%) Oracle Receivables
4 26 (1.23%) Oracle EBS R12
4 26 (1.23%) Oracle EBS
5 21 (0.99%) Dynamics AX
6 14 (0.66%) SAP Business One
6 14 (0.66%) Oracle Cash Management
7 12 (0.57%) Oracle Applications
8 11 (0.52%) Remedy ITSM
8 11 (0.52%) Dynamics CRM
9 6 (0.28%) SunGard AvantGard
10 5 (0.24%) Oracle 11i
10 5 (0.24%) Oracle Subledger Accounting
11 4 (0.19%) Oracle ERP
11 4 (0.19%) Teamcenter
12 3 (0.14%) PeopleSoft HRMS
12 3 (0.14%) Oracle iProcurement
Cloud Services
1 61 (2.88%) SaaS
2 52 (2.45%) Office 365
3 20 (0.94%) PaaS
4 15 (0.71%) IaaS
5 10 (0.47%) Cloud Computing
6 9 (0.42%) Microsoft Azure
7 6 (0.28%) Google Apps
8 1 (0.047%) Route 53
8 1 (0.047%) Amazon AWS
8 1 (0.047%) Amazon EC2
8 1 (0.047%) Amazon S3
8 1 (0.047%) Taleo
8 1 (0.047%) Amazon ElastiCache
8 1 (0.047%) ElastiCache
8 1 (0.047%) IBM SmartCloud
Communications & Networking
1 281 (13.25%) TCP/IP
2 244 (11.50%) Firewall
3 242 (11.41%) DNS
4 171 (8.06%) DHCP
5 159 (7.50%) Internet
6 157 (7.40%) SAN
6 157 (7.40%) LAN
7 141 (6.65%) VPN
8 122 (5.75%) WAN
9 64 (3.02%) VoIP
10 57 (2.69%) Wireless
11 51 (2.40%) LDAP
12 40 (1.89%) NAS
13 36 (1.70%) SSL
14 34 (1.60%) MPLS
15 30 (1.41%) HTTP
16 26 (1.23%) Ethernet
17 24 (1.13%) Network Security
18 23 (1.08%) VLAN
19 21 (0.99%) SMTP
Database & Business Intelligence
1 430 (20.27%) SQL Server
2 82 (3.87%) SQL Server Reporting Services
3 79 (3.72%) MySQL
4 77 (3.63%) Relational Database
5 67 (3.16%) SQL Server 2008
6 54 (2.55%) SQL Server 2005
7 47 (2.22%) SQL Server 2012
8 44 (2.07%) Oracle Database
9 40 (1.89%) RDBMS
10 36 (1.70%) Big Data
11 29 (1.37%) DB2
12 22 (1.04%) Oracle BI Publisher
13 21 (0.99%) Oracle Reports
14 20 (0.94%) Oracle Database 10g
15 18 (0.85%) NoSQL
15 18 (0.85%) SQL Server 2000
16 17 (0.80%) Crystal Reports
17 12 (0.57%) Oracle OLAP
17 12 (0.57%) MongoDB
17 12 (0.57%) OLAP
Development Applications
1 21 (0.99%) Oracle Forms
2 6 (0.28%) Talend Open Studio
3 5 (0.24%) Team Foundation Server
4 4 (0.19%) WATIR
4 4 (0.19%) Selenium
4 4 (0.19%) SilkTest
4 4 (0.19%) Visual Studio
4 4 (0.19%) Eclipse
4 4 (0.19%) QuickTest Pro
4 4 (0.19%) LoadRunner
4 4 (0.19%) InstallShield
5 3 (0.14%) PowerBuilder
5 3 (0.14%) VSS/SourceSafe
6 2 (0.094%) JIRA
6 2 (0.094%) AdminStudio
7 1 (0.047%) Bugzilla
7 1 (0.047%) ClearQuest
7 1 (0.047%) PeopleTools
7 1 (0.047%) ClearCase
7 1 (0.047%) Hudson
General
1 334 (15.75%) Finance
2 93 (4.38%) French Language
3 87 (4.10%) Telecoms
4 77 (3.63%) German Language
5 67 (3.16%) Banking
6 57 (2.69%) Legal
7 50 (2.36%) Law
8 43 (2.03%) Retail
9 36 (1.70%) Spanish Language
10 35 (1.65%) Advertising
11 31 (1.46%) Manufacturing
11 31 (1.46%) Marketing
12 29 (1.37%) Front Office
12 29 (1.37%) Back Office
13 25 (1.18%) Electronics
13 25 (1.18%) Russian Language
14 20 (0.94%) Japanese Language
15 14 (0.66%) Pharmaceutical
16 12 (0.57%) Games
17 11 (0.52%) Financial Institution
Libraries, Frameworks & Software Standards
1 134 (6.32%) HTML
2 125 (5.89%) .NET
3 119 (5.61%) XML
4 71 (3.35%) CSS
5 54 (2.55%) Web Services
6 45 (2.12%) ASP.NET
7 30 (1.41%) SOAP
8 23 (1.08%) jQuery
9 19 (0.90%) J2EE
10 14 (0.66%) WSDL
11 12 (0.57%) WF
11 12 (0.57%) Classic ASP
12 10 (0.47%) .NET Framework
13 9 (0.42%) XSL
14 8 (0.38%) Android SDK
14 8 (0.38%) Java EE
14 8 (0.38%) XSLT
14 8 (0.38%) COM
14 8 (0.38%) DHTML
14 8 (0.38%) XHTML
Miscellaneous
1 96 (4.53%) Computer Science
2 62 (2.92%) Blackberry
3 49 (2.31%) Clustering
4 46 (2.17%) Mathematics
5 39 (1.84%) Management Information System
6 37 (1.74%) Enterprise Software
7 35 (1.65%) Biometrics
8 30 (1.41%) Open Source
9 24 (1.13%) Client/Server
10 22 (1.04%) Fat Client
10 22 (1.04%) Thin Client
11 21 (0.99%) AS400
12 19 (0.90%) Replication
12 19 (0.90%) iSeries
13 18 (0.85%) PKI
14 16 (0.75%) Video Conferencing
15 14 (0.66%) iPhone
16 12 (0.57%) Data Integration
16 12 (0.57%) Hedge funds
17 11 (0.52%) iPad
Operating Systems
1 1221 (57.57%) Windows
2 415 (19.57%) Linux
3 383 (18.06%) Windows Server 2008
4 277 (13.06%) UNIX
5 256 (12.07%) Windows Server 2003
6 225 (10.61%) Windows 7
7 167 (7.87%) Windows XP
8 149 (7.02%) Windows Server 2012
9 75 (3.54%) Windows 8
10 69 (3.25%) Solaris
11 45 (2.12%) Mac OS X
12 40 (1.89%) Ubuntu
13 37 (1.74%) Windows Vista
14 34 (1.60%) Android
15 31 (1.46%) Red Hat Enterprise Linux
16 27 (1.27%) CentOS
17 22 (1.04%) AIX
18 20 (0.94%) Debian
19 19 (0.90%) Apple iOS
20 17 (0.80%) Windows 2000
Processes & Methodologies
1 393 (18.53%) ITIL
2 85 (4.01%) Service Management
3 72 (3.39%) Business Intelligence
4 71 (3.35%) Project Management
5 68 (3.21%) Disaster Recovery
6 66 (3.11%) Service Delivery
7 56 (2.64%) CRM
8 54 (2.55%) Time Management
9 52 (2.45%) Analytics
10 51 (2.40%) Problem Management
11 48 (2.26%) Root Cause Analysis
12 45 (2.12%) Incident Management
12 45 (2.12%) ERP
13 43 (2.03%) Change Management
14 41 (1.93%) ITSM
15 35 (1.65%) Validation
16 34 (1.60%) Configuration Management
17 33 (1.56%) Network Management
18 29 (1.37%) Business Analytics
19 28 (1.32%) Workflow
Programming Languages
1 615 (29.00%) SQL
2 166 (7.83%) Java
3 112 (5.28%) JavaScript
4 66 (3.11%) Python
5 64 (3.02%) PL/SQL
6 63 (2.97%) PowerShell
7 61 (2.88%) C#
8 49 (2.31%) PHP
9 35 (1.65%) Perl
10 34 (1.60%) C++
11 33 (1.56%) C
12 32 (1.51%) Bash Shell
13 28 (1.32%) Shell Script
14 26 (1.23%) T-SQL
15 22 (1.04%) VBScript
16 18 (0.85%) VB
17 17 (0.80%) VB.NET
18 8 (0.38%) VBA
19 7 (0.33%) Ruby
20 6 (0.28%) ABAP
Qualifications
1 308 (14.52%) Degree
2 228 (10.75%) Microsoft Certification
3 159 (7.50%) MCSE
4 100 (4.71%) Cisco Certification
5 89 (4.20%) MCITP
6 86 (4.05%) MCP
7 75 (3.54%) CCNA
8 69 (3.25%) Security Cleared
9 63 (2.97%) MCSA
10 39 (1.84%) ITIL Certification
11 35 (1.65%) SC Cleared
12 28 (1.32%) CCNP
13 18 (0.85%) CISSP
14 17 (0.80%) VMware Certified Professional (VCP)
15 16 (0.75%) Network+ Certification
16 14 (0.66%) A+ Certification
16 14 (0.66%) ITIL Foundation Certificate
17 13 (0.61%) CEH
18 12 (0.57%) HNC
19 10 (0.47%) JNCIA
Quality Assurance & Compliance
1 214 (10.09%) SLA
2 22 (1.04%) QA
3 13 (0.61%) ISO/IEC 27001
4 12 (0.57%) Sarbanes-Oxley
5 7 (0.33%) ISO 9001
5 7 (0.33%) HL7
6 6 (0.28%) Data Quality
7 4 (0.19%) PCI DSS
8 2 (0.094%) COBIT
System Software
1 619 (29.18%) Active Directory
2 260 (12.26%) VMware Infrastructure
3 157 (7.40%) Hyper-V
4 74 (3.49%) XenApp
5 61 (2.88%) VMware ESX
6 56 (2.64%) vSphere
7 31 (1.46%) Terminal Services
8 26 (1.23%) Microsoft App-V
9 20 (0.94%) XenServer
9 20 (0.94%) XenDesktop
10 17 (0.80%) NFS
10 17 (0.80%) VMware ESXi
11 14 (0.66%) Citrix Presentation Server
12 11 (0.52%) Terminal Server
13 9 (0.42%) VMware Workstation
13 9 (0.42%) UAG
14 7 (0.33%) Squid
15 6 (0.28%) vCloud
16 4 (0.19%) IMail Server
16 4 (0.19%) ISA Server
Systems Management
1 73 (3.44%) SCCM
2 29 (1.37%) WSUS
3 26 (1.23%) NetBackup
4 23 (1.08%) Backup Exec
5 20 (0.94%) SCOM
6 13 (0.61%) Norton AntiVirus
7 11 (0.52%) Tivoli
7 11 (0.52%) McAfee ePO
8 9 (0.42%) HP SIM
9 8 (0.38%) Tivoli Storage Manager
9 8 (0.38%) Control-M
10 6 (0.28%) BMC PATROL
10 6 (0.28%) Systems Management Server (SMS)
11 5 (0.24%) Cisco CUCM
12 4 (0.19%) Nagios
12 4 (0.19%) MOM
13 3 (0.14%) EMC Navisphere
13 3 (0.14%) EMC NetWorker
14 2 (0.094%) WMI
14 2 (0.094%) Nessus
Vendors
1 859 (40.50%) Microsoft
2 468 (22.07%) VMware
3 260 (12.26%) Citrix
4 259 (12.21%) Oracle
5 202 (9.52%) Cisco
6 113 (5.33%) HP
7 60 (2.83%) Apple
8 59 (2.78%) Bloomberg
9 53 (2.50%) Sun
10 52 (2.45%) Dell
11 51 (2.40%) SAP
12 42 (1.98%) Red Hat
13 41 (1.93%) IBM
14 39 (1.84%) Symantec
15 38 (1.79%) Juniper
16 36 (1.70%) NetApp
17 32 (1.51%) Avaya
18 30 (1.41%) Reuters
19 29 (1.37%) Lotus
20 27 (1.27%) McAfee
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