The first table below looks at the demand for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 273 311 248
Rank change year-on-year
+38 -63
Permanent jobs requiring a Technical Support 1057 837 1197
As % of all permanent IT jobs located in England 0.97% 0.82% 1.08%
As % of the Job Titles category 1.03% 0.87% 1.14%
Number of salaries quoted 930 705 1074
Average salary £32,500 £32,500 £33,000
Average salary % change year-on-year
- -1.51%
90% offered a salary of more than £22,500 £22,500 £22,000
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £30,000 £30,500 £30,000
% change year-on-year
-1.63% +1.66%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102910 96371 105386
As % of all permanent IT jobs located in England 94.37% 94.37% 95.20%
Number of salaries quoted 85046 80974 91182
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
Technical Support
UK

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 11 July 2014.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +25 354 £34,000 +4.61% 39
London -2 300 £35,000 -1.40% 48
East of England +38 122 £32,500 +8.33% 12
Yorkshire +8 83 £26,000 -7.14% 8
South West +11 60 £27,000 -19.40% 5
North West +12 57 £32,500 +12.06% 7
West Midlands +3 39 £29,500 -9.23% 6
East Midlands -28 30 £27,500 +17.69% 10
North East 0 10 £25,500 +2.00% 2
Midlands +12 7 - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 11 July 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1237 (58.13%) Windows
2 849 (39.90%) Microsoft
3 652 (30.64%) SQL
4 582 (27.35%) Active Directory
5 471 (22.13%) MS Excel
6 467 (21.95%) VMware
7 438 (20.58%) SQL Server
7 438 (20.58%) Linux
8 376 (17.67%) MS Office
9 371 (17.43%) Windows Server 2008
10 352 (16.54%) MS Exchange
11 346 (16.26%) ITIL
12 320 (15.04%) Degree
13 309 (14.52%) UNIX
14 296 (13.91%) Finance
15 288 (13.53%) TCP/IP
16 274 (12.88%) Oracle
17 262 (12.31%) Citrix
18 260 (12.22%) VMware Infrastructure
19 258 (12.12%) Windows Server 2003
20 234 (11.00%) Microsoft Certification
21 231 (10.86%) DNS
22 229 (10.76%) Firewall
23 222 (10.43%) Windows 7
24 205 (9.63%) SLA
25 184 (8.65%) Cisco
26 168 (7.89%) Internet
27 167 (7.85%) IIS
28 166 (7.80%) Windows XP
29 161 (7.57%) MCSE

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 11 July 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 352 (16.54%) MS Exchange
2 167 (7.85%) IIS
3 157 (7.38%) SharePoint
4 150 (7.05%) Exchange Server 2010
5 86 (4.04%) Exchange Server 2007
6 60 (2.82%) Apache
6 60 (2.82%) Exchange Server 2003
6 60 (2.82%) Lync
7 56 (2.63%) Tomcat
7 56 (2.63%) Lotus Domino
8 40 (1.88%) IBM Notes
9 38 (1.79%) Exchange Server 2013
10 33 (1.55%) Blackberry Enterprise Server
11 16 (0.75%) WebSphere
12 15 (0.70%) WebLogic
13 13 (0.61%) Oracle Workflow
13 13 (0.61%) SharePoint 2010
14 7 (0.33%) NetWeaver
15 6 (0.28%) MQSeries
15 6 (0.28%) SAP Web AS
Applications
1 471 (22.13%) MS Excel
2 376 (17.67%) MS Office
3 22 (1.03%) MS PowerPoint
4 14 (0.66%) MS Visio
5 13 (0.61%) PowerPivot
6 5 (0.23%) AutoCAD
7 3 (0.14%) PrintSoft PReS
7 3 (0.14%) Spreadsheet
8 2 (0.094%) Final Cut Pro
8 2 (0.094%) InfoPath
9 1 (0.047%) Adobe Illustrator
9 1 (0.047%) FreeHand
9 1 (0.047%) Photoshop
Business Applications
1 39 (1.83%) Oracle Financials
2 38 (1.79%) Oracle General Ledger
2 38 (1.79%) Oracle Payables
2 38 (1.79%) Oracle Receivables
2 38 (1.79%) Oracle Assets
3 25 (1.17%) Oracle EBS
4 24 (1.13%) Oracle EBS R12
5 16 (0.75%) SAP Business One
5 16 (0.75%) Dynamics AX
6 13 (0.61%) Oracle Applications
6 13 (0.61%) Oracle Cash Management
7 11 (0.52%) Remedy ITSM
8 10 (0.47%) Dynamics CRM
9 9 (0.42%) Oracle ERP
10 7 (0.33%) SunGard AvantGard
11 5 (0.23%) Dynamics GP
11 5 (0.23%) Oracle 11i
12 4 (0.19%) Teamcenter
13 3 (0.14%) PeopleSoft HRMS
13 3 (0.14%) Oracle Procure-to-Pay
Cloud Services
1 62 (2.91%) SaaS
2 49 (2.30%) Office 365
3 14 (0.66%) IaaS
4 12 (0.56%) PaaS
5 9 (0.42%) Microsoft Azure
6 8 (0.38%) Cloud Computing
7 6 (0.28%) Google Apps
8 2 (0.094%) Amazon AWS
9 1 (0.047%) Amazon EC2
9 1 (0.047%) Amazon S3
9 1 (0.047%) Route 53
9 1 (0.047%) ElastiCache
9 1 (0.047%) Taleo
Communications & Networking
1 288 (13.53%) TCP/IP
2 231 (10.86%) DNS
3 229 (10.76%) Firewall
4 168 (7.89%) Internet
5 161 (7.57%) SAN
6 156 (7.33%) DHCP
7 145 (6.81%) VPN
8 138 (6.48%) LAN
9 105 (4.93%) WAN
10 72 (3.38%) VoIP
11 59 (2.77%) LDAP
12 57 (2.68%) Wireless
13 48 (2.26%) NAS
14 42 (1.97%) SSL
15 38 (1.79%) MPLS
16 30 (1.41%) Ethernet
17 28 (1.32%) Network Security
18 27 (1.27%) HTTP
19 21 (0.99%) FTP
20 20 (0.94%) ATM
Database & Business Intelligence
1 438 (20.58%) SQL Server
2 95 (4.46%) Relational Database
3 85 (3.99%) SQL Server Reporting Services
4 80 (3.76%) SQL Server 2008
5 74 (3.48%) MySQL
6 66 (3.10%) SQL Server 2005
7 60 (2.82%) RDBMS
8 49 (2.30%) SQL Server 2012
9 42 (1.97%) Oracle Database
10 32 (1.50%) DB2
11 28 (1.32%) Big Data
12 27 (1.27%) Oracle Reports
13 24 (1.13%) Oracle BI Publisher
14 17 (0.80%) SQL Server 2000
15 15 (0.70%) Crystal Reports
15 15 (0.70%) NoSQL
16 11 (0.52%) InterSystems Cache
17 10 (0.47%) Oracle Database 10g
18 9 (0.42%) OLAP
18 9 (0.42%) SQL Server Integration Services
Development Applications
1 30 (1.41%) Oracle Forms
2 12 (0.56%) InstallShield
3 8 (0.38%) Team Foundation Server
4 6 (0.28%) Talend Open Studio
4 6 (0.28%) Visual Studio
5 5 (0.23%) Eclipse
5 5 (0.23%) Selenium
6 4 (0.19%) WATIR
6 4 (0.19%) VSS/SourceSafe
6 4 (0.19%) QuickTest Pro
6 4 (0.19%) LoadRunner
6 4 (0.19%) SilkTest
7 3 (0.14%) PowerBuilder
8 2 (0.094%) Jenkins
9 1 (0.047%) Visual Composer
9 1 (0.047%) IntelliJ
9 1 (0.047%) PeopleTools
9 1 (0.047%) ClearQuest
9 1 (0.047%) ClearCase
9 1 (0.047%) MorphX
General
1 296 (13.91%) Finance
2 105 (4.93%) French Language
3 103 (4.84%) German Language
4 100 (4.70%) Telecoms
5 67 (3.15%) Banking
6 64 (3.01%) Legal
7 47 (2.21%) Marketing
8 44 (2.07%) Retail
9 39 (1.83%) Advertising
10 34 (1.60%) Spanish Language
11 31 (1.46%) Law
11 31 (1.46%) Front Office
12 29 (1.36%) Russian Language
13 27 (1.27%) Back Office
13 27 (1.27%) Electronics
14 23 (1.08%) Manufacturing
15 16 (0.75%) Pharmaceutical
16 15 (0.70%) Games
17 14 (0.66%) Italian Language
18 12 (0.56%) Investment Banking
Libraries, Frameworks & Software Standards
1 144 (6.77%) .NET
2 121 (5.69%) HTML
3 118 (5.55%) XML
4 68 (3.20%) CSS
5 54 (2.54%) Web Services
6 53 (2.49%) ASP.NET
7 32 (1.50%) SOAP
8 25 (1.17%) jQuery
9 18 (0.85%) WSDL
10 15 (0.70%) J2EE
10 15 (0.70%) WF
11 14 (0.66%) .NET Framework
12 9 (0.42%) Ajax
12 9 (0.42%) Classic ASP
12 9 (0.42%) XSLT
12 9 (0.42%) Java EE
13 8 (0.38%) Android SDK
13 8 (0.38%) JSP
13 8 (0.38%) XSL
13 8 (0.38%) Middleware
Miscellaneous
1 106 (4.98%) Computer Science
2 60 (2.82%) Blackberry
3 58 (2.73%) Clustering
4 50 (2.35%) Management Information System
5 39 (1.83%) Enterprise Software
6 36 (1.69%) Mathematics
7 34 (1.60%) Replication
8 29 (1.36%) Thin Client
8 29 (1.36%) Fat Client
9 28 (1.32%) Open Source
10 23 (1.08%) AS400
11 22 (1.03%) PKI
11 22 (1.03%) iSeries
12 21 (0.99%) Client/Server
13 16 (0.75%) Hedge funds
14 15 (0.70%) Social Media
14 15 (0.70%) Video Conferencing
14 15 (0.70%) EPoS
15 13 (0.61%) iPhone
16 12 (0.56%) Enterprise Storage
Operating Systems
1 1237 (58.13%) Windows
2 438 (20.58%) Linux
3 371 (17.43%) Windows Server 2008
4 309 (14.52%) UNIX
5 258 (12.12%) Windows Server 2003
6 222 (10.43%) Windows 7
7 166 (7.80%) Windows XP
8 130 (6.11%) Windows Server 2012
9 90 (4.23%) Solaris
10 69 (3.24%) Windows 8
11 48 (2.26%) Mac OS X
12 43 (2.02%) Ubuntu
13 41 (1.93%) Android
14 30 (1.41%) Windows Vista
14 30 (1.41%) CentOS
14 30 (1.41%) Red Hat Enterprise Linux
15 25 (1.17%) Windows 2000 Server
16 24 (1.13%) Apple iOS
17 21 (0.99%) AIX
18 20 (0.94%) Windows 2000
Processes & Methodologies
1 346 (16.26%) ITIL
2 82 (3.85%) Business Intelligence
3 79 (3.71%) Service Management
4 64 (3.01%) Disaster Recovery
5 63 (2.96%) Time Management
6 61 (2.87%) Service Delivery
7 60 (2.82%) Project Management
8 56 (2.63%) CRM
9 54 (2.54%) ERP
9 54 (2.54%) Incident Management
10 52 (2.44%) Problem Management
11 50 (2.35%) Root Cause Analysis
12 45 (2.11%) Analytics
13 43 (2.02%) Validation
14 42 (1.97%) ITSM
15 41 (1.93%) Change Management
16 38 (1.79%) E-Commerce
17 35 (1.64%) Workflow
17 35 (1.64%) Network Management
18 32 (1.50%) Continuous Improvement
Programming Languages
1 652 (30.64%) SQL
2 146 (6.86%) Java
3 101 (4.75%) JavaScript
4 70 (3.29%) C#
4 70 (3.29%) PowerShell
5 66 (3.10%) PL/SQL
6 58 (2.73%) Python
7 54 (2.54%) PHP
8 41 (1.93%) T-SQL
9 39 (1.83%) C++
10 32 (1.50%) Perl
11 30 (1.41%) C
12 27 (1.27%) VBScript
12 27 (1.27%) Shell Script
13 22 (1.03%) Bash Shell
14 20 (0.94%) VB
15 18 (0.85%) VB.NET
16 11 (0.52%) VBA
17 7 (0.33%) Ruby
18 6 (0.28%) ABAP
Qualifications
1 320 (15.04%) Degree
2 234 (11.00%) Microsoft Certification
3 161 (7.57%) MCSE
4 100 (4.70%) MCITP
5 93 (4.37%) Cisco Certification
6 75 (3.52%) MCP
7 71 (3.34%) Security Cleared
8 68 (3.20%) CCNA
9 45 (2.11%) MCSA
10 37 (1.74%) CCNP
11 33 (1.55%) SC Cleared
12 31 (1.46%) ITIL Certification
13 17 (0.80%) VMware Certified Professional (VCP)
14 11 (0.52%) MOS
14 11 (0.52%) CISSP
14 11 (0.52%) HNC
14 11 (0.52%) HND
15 10 (0.47%) Network+ Certification
15 10 (0.47%) Avaya Certification
15 10 (0.47%) A+ Certification
Quality Assurance & Compliance
1 205 (9.63%) SLA
2 26 (1.22%) QA
3 11 (0.52%) ISO 9001
4 10 (0.47%) Sarbanes-Oxley
5 8 (0.38%) ISO/IEC 27001
6 4 (0.19%) PCI DSS
7 2 (0.094%) Data Quality
7 2 (0.094%) COBIT
System Software
1 582 (27.35%) Active Directory
2 260 (12.22%) VMware Infrastructure
3 153 (7.19%) Hyper-V
4 87 (4.09%) XenApp
5 57 (2.68%) VMware ESX
6 51 (2.40%) vSphere
7 37 (1.74%) Terminal Services
8 24 (1.13%) Microsoft App-V
9 19 (0.89%) VMware ESXi
9 19 (0.89%) Citrix Presentation Server
9 19 (0.89%) NFS
10 17 (0.80%) XenServer
11 15 (0.70%) Terminal Server
12 14 (0.66%) XenDesktop
13 11 (0.52%) UAG
14 8 (0.38%) VMware Workstation
14 8 (0.38%) ISA Server
15 6 (0.28%) Squid
16 5 (0.23%) vCloud
17 4 (0.19%) IMail Server
Systems Management
1 66 (3.10%) SCCM
2 28 (1.32%) NetBackup
3 24 (1.13%) WSUS
4 22 (1.03%) SCOM
5 16 (0.75%) McAfee ePO
6 15 (0.70%) Backup Exec
7 11 (0.52%) Tivoli
8 10 (0.47%) Control-M
9 9 (0.42%) Norton AntiVirus
9 9 (0.42%) HP SIM
10 8 (0.38%) Legato
11 7 (0.33%) BMC PATROL
11 7 (0.33%) ARCserve
12 6 (0.28%) Tivoli Storage Manager
13 5 (0.23%) Systems Management Server (SMS)
13 5 (0.23%) EMC Navisphere
14 4 (0.19%) Nagios
14 4 (0.19%) OpenView
14 4 (0.19%) Symantec Endpoint Protection
15 3 (0.14%) EMC NetWorker
Vendors
1 849 (39.90%) Microsoft
2 467 (21.95%) VMware
3 274 (12.88%) Oracle
4 262 (12.31%) Citrix
5 184 (8.65%) Cisco
6 114 (5.36%) HP
7 80 (3.76%) Sun
8 59 (2.77%) Dell
9 53 (2.49%) Apple
10 51 (2.40%) SAP
11 47 (2.21%) EMC
12 45 (2.11%) Lotus
13 43 (2.02%) Red Hat
14 42 (1.97%) IBM
15 41 (1.93%) NetApp
16 37 (1.74%) Juniper
16 37 (1.74%) Bloomberg
17 34 (1.60%) Symantec
17 34 (1.60%) Veritas
18 33 (1.55%) Reuters
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £42500.00 - £45000.00 per annum + bonus + on call
Posted: 4 hours ago
High Wycombe, Buckinghamshire
Davanti Solutions
Salary: From £25,000 to £35,000 per annum
Posted: 7 hours ago
Crawley, West Sussex
Ace European Group
Salary: Competitive
Posted: 7 hours ago
London
Information Technology Services
Salary: £45k - 50k per year + benefits
Posted: 7 hours ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 21 hours ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 22 hours ago
Oxford, Oxfordshire
Stratospherec
Salary: plus excellent benefits and bonuses
Posted: 22 hours ago
London
Stratospherec
Salary: plus excellent benefits and bonuses
Posted: 22 hours ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 23 hours ago
City, London
Harrington Starr
Salary: £55000 - £65000 per annum
Posted: 23 hours ago
City, London
Harrington Starr
Salary: £50000 - £60000 per annum
Posted: 23 hours ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 23 hours ago
Watford, Hertfordshire
Salmon Limited
Salary: Market Rates + Benefits
Posted: Yesterday
Basingstoke, Hampshire
TDA Recruitment Ltd
Salary: Shift Allowance + Package
Posted: Yesterday
London
Computer People
Salary: £50000.00 - £75000.00 per annum + + benefits
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £28000 per annum
Posted: Yesterday
Bristol, Avon
Experis Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
London
Ashdown IT
Salary: £28000 - £30000 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £17,000 to £17,000 per annum
Posted: Yesterday
Bristol, Somerset
Southwest One
Posted: Yesterday