The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 273 318 266
Rank change year-on-year
+45 -52
Permanent jobs requiring a Technical Support 1067 837 1078
As % of all permanent IT jobs located in England 1.00% 0.83% 1.02%
As % of the Job Titles category 1.06% 0.88% 1.07%
Number of salaries quoted 923 713 915
Average salary £32,500 £32,000 £30,500
Average salary % change year-on-year
+1.56% +4.91%
90% offered a salary of more than £21,000 £21,500 £20,100
10% offered a salary of more than £47,500 £50,000 £45,000
UK excluding London average salary £30,000 £31,000 £29,000
% change year-on-year
-3.22% +6.89%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100841 95105 100917
As % of all permanent IT jobs located in England 94.52% 94.58% 95.23%
Number of salaries quoted 83428 79799 86766
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,539 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 30 October 2014.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +50 390 £32,500 - 47
London +57 362 £35,000 - 37
East of England -11 95 £26,500 -19.08% 7
South West +16 74 £25,000 -23.07% 10
Yorkshire -31 47 £25,000 -16.66% 11
West Midlands +6 35 £34,000 -20.00% 10
North West -34 31 £26,000 +1.96% 16
East Midlands -9 28 £27,500 +10.00% 5
North East -21 10 £27,500 +22.22% 1
Midlands - 2 £55,000 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 30 October 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1247 (57.92%) Windows
2 873 (40.55%) Microsoft
3 596 (27.68%) Active Directory
4 536 (24.90%) SQL
5 491 (22.81%) VMware
6 466 (21.64%) MS Excel
7 438 (20.34%) ITIL
8 426 (19.79%) SQL Server
9 417 (19.37%) Windows Server 2008
10 414 (19.23%) MS Office
11 388 (18.02%) MS Exchange
12 369 (17.14%) Linux
13 315 (14.63%) Finance
13 315 (14.63%) Degree
14 292 (13.56%) TCP/IP
14 292 (13.56%) Windows Server 2003
15 280 (13.01%) VMware Infrastructure
16 272 (12.63%) Firewall
17 258 (11.98%) UNIX
18 257 (11.94%) Citrix
19 242 (11.24%) Cisco
20 241 (11.19%) Windows 7
21 237 (11.01%) Microsoft Certification
22 232 (10.78%) DNS
23 224 (10.40%) Oracle
24 219 (10.17%) SLA
25 196 (9.10%) LAN
26 192 (8.92%) Windows Server 2012
27 188 (8.73%) Windows XP
28 182 (8.45%) Analytical Skills

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 30 October 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 388 (18.02%) MS Exchange
2 145 (6.73%) Exchange Server 2010
3 130 (6.04%) SharePoint
4 129 (5.99%) IIS
5 90 (4.18%) Exchange Server 2007
6 73 (3.39%) Exchange Server 2013
7 58 (2.69%) Exchange Server 2003
8 50 (2.32%) Lync
9 42 (1.95%) Tomcat
10 41 (1.90%) Blackberry Enterprise Server
11 34 (1.58%) Apache
12 29 (1.35%) Lotus Domino
13 21 (0.98%) JBoss
14 20 (0.93%) IBM Notes
14 20 (0.93%) WebLogic
15 12 (0.56%) WebSphere
16 10 (0.46%) Alfresco
16 10 (0.46%) SAS
16 10 (0.46%) SharePoint 2010
17 8 (0.37%) WorkSite
Applications
1 466 (21.64%) MS Excel
2 414 (19.23%) MS Office
3 29 (1.35%) MS PowerPoint
4 11 (0.51%) MS Visio
5 8 (0.37%) Acrobat
6 7 (0.33%) Photoshop
7 6 (0.28%) Spreadsheet
7 6 (0.28%) PowerPivot
8 5 (0.23%) Adobe Illustrator
9 4 (0.19%) InDesign
9 4 (0.19%) MS Project
10 2 (0.093%) PrintSoft PReS
11 1 (0.046%) FreeHand
Business Applications
1 22 (1.02%) Oracle General Ledger
2 20 (0.93%) Oracle Financials
2 20 (0.93%) Oracle Payables
2 20 (0.93%) Oracle Receivables
2 20 (0.93%) Oracle Assets
3 19 (0.88%) Dynamics AX
4 18 (0.84%) Dynamics CRM
5 14 (0.65%) Oracle EBS R12
6 13 (0.60%) Oracle EBS
7 10 (0.46%) SAP Business One
8 8 (0.37%) Oracle Applications
8 8 (0.37%) Oracle Cash Management
9 6 (0.28%) SAP SRM
9 6 (0.28%) Remedy ITSM
9 6 (0.28%) Towers Watson Igloo
10 4 (0.19%) PeopleSoft HRMS
10 4 (0.19%) Oracle Subledger Accounting
11 3 (0.14%) Oracle 11i
11 3 (0.14%) Oracle ERP
11 3 (0.14%) Oracle iProcurement
Cloud Services
1 57 (2.65%) SaaS
2 38 (1.76%) Office 365
3 19 (0.88%) PaaS
4 15 (0.70%) IaaS
5 7 (0.33%) Cloud Computing
6 4 (0.19%) Google Apps
7 2 (0.093%) Microsoft Azure
8 1 (0.046%) Amazon AWS
8 1 (0.046%) Amazon EC2
8 1 (0.046%) Amazon S3
8 1 (0.046%) Route 53
8 1 (0.046%) IBM SmartCloud
8 1 (0.046%) ElastiCache
8 1 (0.046%) Amazon ElastiCache
8 1 (0.046%) Taleo
Communications & Networking
1 292 (13.56%) TCP/IP
2 272 (12.63%) Firewall
3 232 (10.78%) DNS
4 196 (9.10%) LAN
5 174 (8.08%) DHCP
6 171 (7.94%) Internet
7 168 (7.80%) WAN
8 155 (7.20%) SAN
9 148 (6.87%) VPN
10 78 (3.62%) VoIP
11 48 (2.23%) Wireless
12 36 (1.67%) VLAN
13 35 (1.63%) MPLS
14 32 (1.49%) PBX
15 30 (1.39%) Ethernet
16 28 (1.30%) SMTP
16 28 (1.30%) NAS
17 27 (1.25%) Network Security
17 27 (1.25%) HTTP
17 27 (1.25%) LDAP
Database & Business Intelligence
1 426 (19.79%) SQL Server
2 85 (3.95%) MySQL
3 73 (3.39%) Relational Database
4 65 (3.02%) SQL Server 2008
5 53 (2.46%) SQL Server 2005
6 50 (2.32%) SQL Server Reporting Services
7 46 (2.14%) Oracle Database
8 41 (1.90%) RDBMS
9 39 (1.81%) SQL Server 2012
10 28 (1.30%) SQL Server 2000
11 26 (1.21%) Oracle Database 10g
11 26 (1.21%) Big Data
12 19 (0.88%) DB2
12 19 (0.88%) Crystal Reports
13 18 (0.84%) Oracle Reports
14 14 (0.65%) MS Access
15 11 (0.51%) Data Mining
16 9 (0.42%) NoSQL
16 9 (0.42%) Oracle BI Publisher
17 8 (0.37%) PostgreSQL
Development Applications
1 20 (0.93%) Oracle Forms
2 9 (0.42%) Team Foundation Server
3 8 (0.37%) SQL Server Management Studio (SSMS)
4 5 (0.23%) Eclipse
5 4 (0.19%) Visual Studio
5 4 (0.19%) Dreamweaver
6 3 (0.14%) PowerBuilder
6 3 (0.14%) Subversion
6 3 (0.14%) JIRA
6 3 (0.14%) InstallShield
7 2 (0.093%) AdminStudio
7 2 (0.093%) VSS/SourceSafe
7 2 (0.093%) Talend Open Studio
7 2 (0.093%) Maven
7 2 (0.093%) Jenkins
8 1 (0.046%) Hudson
8 1 (0.046%) ProC
8 1 (0.046%) Git (software)
8 1 (0.046%) Oracle APEX
8 1 (0.046%) Toad
General
1 315 (14.63%) Finance
2 96 (4.46%) French Language
3 92 (4.27%) Telecoms
4 84 (3.90%) German Language
5 58 (2.69%) Banking
6 51 (2.37%) Law
7 48 (2.23%) Legal
8 41 (1.90%) Front Office
8 41 (1.90%) Retail
9 36 (1.67%) Marketing
10 30 (1.39%) Advertising
11 29 (1.35%) Manufacturing
12 27 (1.25%) Back Office
13 26 (1.21%) Spanish Language
14 25 (1.16%) Electronics
15 20 (0.93%) Japanese Language
16 18 (0.84%) Multimedia
17 16 (0.74%) Russian Language
18 11 (0.51%) Investment Banking
18 11 (0.51%) Mandarin Language
Libraries, Frameworks & Software Standards
1 133 (6.18%) HTML
2 112 (5.20%) .NET
3 108 (5.02%) XML
4 67 (3.11%) CSS
5 50 (2.32%) Web Services
6 42 (1.95%) ASP.NET
7 31 (1.44%) SOAP
8 26 (1.21%) J2EE
9 17 (0.79%) COM
9 17 (0.79%) jQuery
10 16 (0.74%) Classic ASP
11 14 (0.65%) JSP
12 13 (0.60%) DHTML
13 11 (0.51%) HTML5
14 10 (0.46%) XSL
15 9 (0.42%) .NET Framework
16 8 (0.37%) XHTML
16 8 (0.37%) REST
16 8 (0.37%) WF
16 8 (0.37%) Android SDK
Miscellaneous
1 182 (8.45%) Analytical Skills
2 106 (4.92%) Computer Science
3 92 (4.27%) Blackberry
4 54 (2.51%) Mathematics
5 44 (2.04%) Clustering
6 35 (1.63%) Biometrics
7 32 (1.49%) Thin Client
7 32 (1.49%) Fat Client
8 29 (1.35%) Enterprise Software
9 25 (1.16%) Video Conferencing
9 25 (1.16%) iPhone
10 23 (1.07%) Client/Server
10 23 (1.07%) Management Information System
11 22 (1.02%) Open Source
12 21 (0.98%) Replication
13 15 (0.70%) AS400
13 15 (0.70%) iPad
14 14 (0.65%) EPoS
15 13 (0.60%) Hedge funds
15 13 (0.60%) iSeries
Operating Systems
1 1247 (57.92%) Windows
2 417 (19.37%) Windows Server 2008
3 369 (17.14%) Linux
4 292 (13.56%) Windows Server 2003
5 258 (11.98%) UNIX
6 241 (11.19%) Windows 7
7 192 (8.92%) Windows Server 2012
8 188 (8.73%) Windows XP
9 119 (5.53%) Windows 8
10 70 (3.25%) Windows Vista
11 51 (2.37%) Solaris
12 46 (2.14%) Mac OS X
13 34 (1.58%) Android
14 33 (1.53%) Red Hat Enterprise Linux
15 28 (1.30%) AIX
16 21 (0.98%) Apple iOS
17 18 (0.84%) Windows 2000 Server
18 16 (0.74%) Ubuntu
19 15 (0.70%) Windows 2000
20 14 (0.65%) HPUX
Processes & Methodologies
1 438 (20.34%) ITIL
2 91 (4.23%) Service Delivery
3 79 (3.67%) Project Management
3 79 (3.67%) Disaster Recovery
4 75 (3.48%) CRM
5 74 (3.44%) Service Management
6 60 (2.79%) Incident Management
6 60 (2.79%) Problem Management
6 60 (2.79%) Time Management
7 55 (2.55%) Business Intelligence
8 47 (2.18%) Root Cause Analysis
9 41 (1.90%) Analytics
10 39 (1.81%) Change Management
11 37 (1.72%) ERP
11 37 (1.72%) Line Management
12 36 (1.67%) Mentoring
13 33 (1.53%) Validation
14 32 (1.49%) Migration
15 31 (1.44%) Configuration Management
15 31 (1.44%) Systems Analysis
Programming Languages
1 536 (24.90%) SQL
2 169 (7.85%) Java
3 104 (4.83%) JavaScript
4 66 (3.07%) Python
5 64 (2.97%) C#
6 50 (2.32%) PowerShell
7 37 (1.72%) PL/SQL
8 36 (1.67%) VBScript
9 33 (1.53%) T-SQL
9 33 (1.53%) PHP
10 32 (1.49%) C
11 31 (1.44%) Perl
12 30 (1.39%) Bash Shell
13 27 (1.25%) C++
14 21 (0.98%) Shell Script
15 14 (0.65%) VB
16 12 (0.56%) Ruby
17 10 (0.46%) VB.NET
18 4 (0.19%) VBA
19 3 (0.14%) ABAP
Qualifications
1 315 (14.63%) Degree
2 237 (11.01%) Microsoft Certification
3 155 (7.20%) MCSE
4 123 (5.71%) Cisco Certification
5 98 (4.55%) CCNA
6 96 (4.46%) MCP
7 84 (3.90%) Security Cleared
8 80 (3.72%) MCSA
9 75 (3.48%) MCITP
10 45 (2.09%) SC Cleared
11 44 (2.04%) ITIL Certification
12 41 (1.90%) CCNP
13 33 (1.53%) A+ Certification
14 26 (1.21%) CISSP
14 26 (1.21%) Network+ Certification
14 26 (1.21%) VMware Certified Professional (VCP)
15 24 (1.11%) CEH
16 20 (0.93%) MCTS
17 18 (0.84%) Citrix Certification
18 14 (0.65%) CCA
Quality Assurance & Compliance
1 219 (10.17%) SLA
2 25 (1.16%) ISO/IEC 27001
3 21 (0.98%) QA
4 11 (0.51%) ISO 9001
5 9 (0.42%) HL7
6 7 (0.33%) Sarbanes-Oxley
6 7 (0.33%) Data Quality
7 2 (0.093%) COBIT
7 2 (0.093%) PCI DSS
8 1 (0.046%) Solvency II
8 1 (0.046%) ISO 14001
System Software
1 596 (27.68%) Active Directory
2 280 (13.01%) VMware Infrastructure
3 143 (6.64%) Hyper-V
4 78 (3.62%) XenApp
5 66 (3.07%) vSphere
6 59 (2.74%) VMware ESX
7 45 (2.09%) Terminal Services
8 30 (1.39%) XenDesktop
9 27 (1.25%) VMware ESXi
10 21 (0.98%) XenServer
11 19 (0.88%) Microsoft App-V
12 12 (0.56%) VMware Workstation
13 7 (0.33%) NFS
13 7 (0.33%) Terminal Server
13 7 (0.33%) Squid
13 7 (0.33%) Citrix Presentation Server
14 6 (0.28%) vCloud
15 5 (0.23%) VMware Server
16 4 (0.19%) Postfix
16 4 (0.19%) Sendmail
Systems Management
1 71 (3.30%) SCCM
2 46 (2.14%) Backup Exec
3 30 (1.39%) Norton AntiVirus
3 30 (1.39%) SCOM
4 22 (1.02%) WSUS
5 21 (0.98%) NetBackup
6 9 (0.42%) Tivoli
7 6 (0.28%) Systems Management Server (SMS)
7 6 (0.28%) Control-M
7 6 (0.28%) EdgeSight
8 5 (0.23%) McAfee ePO
8 5 (0.23%) HP SIM
8 5 (0.23%) BMC PATROL
9 4 (0.19%) MOM
9 4 (0.19%) CiscoWorks
10 3 (0.14%) Tivoli Storage Manager
10 3 (0.14%) Nagios
10 3 (0.14%) Cisco CUCM
10 3 (0.14%) Symantec Endpoint Protection
11 2 (0.093%) Cisco UCCX
Vendors
1 873 (40.55%) Microsoft
2 491 (22.81%) VMware
3 257 (11.94%) Citrix
4 242 (11.24%) Cisco
5 224 (10.40%) Oracle
6 103 (4.78%) HP
7 81 (3.76%) Symantec
8 74 (3.44%) Bloomberg
9 67 (3.11%) Apple
10 52 (2.42%) Dell
11 50 (2.32%) Juniper
12 41 (1.90%) Sun
13 40 (1.86%) Reuters
14 39 (1.81%) SAP
15 35 (1.63%) IBM
16 34 (1.58%) Red Hat
16 34 (1.58%) Veeam
17 32 (1.49%) McAfee
18 31 (1.44%) NetApp
19 28 (1.30%) CheckPoint
Maidstone, Kent
Proactive Appointments
Salary: From £30,000 to £35,000 per annum
Posted: 1 hour ago
Maidstone, Kent
Pro-Quest Resourcing Ltd
Salary: £25000 - £30000 Per Annum £excellent + bonus + night sh
Posted: 1 hour ago
City, London
Think IT Recruitment
Salary: £35000.00 - £42000.00 per annum + Benefits
Posted: 4 hours ago
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 5 hours ago
Reading, Berkshire
Bentley Whitaker
Salary: From £22,000 to £27,000 per annum
Posted: 22 hours ago
London
Information Technology Services
Salary: £35k - 45k per year
Posted: 22 hours ago
Pontefract, West Yorkshire
Vertical IT
Salary: £23000 - £30000 per annum + on call, pension, health
Posted: 23 hours ago
London
Crimson Ltd
Salary: £40000 - £42000 per annum + benefits
Posted: Yesterday
Halifax, West Yorkshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: Yesterday
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: Yesterday
Fleet, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £45000.00 per annum
Posted: Yesterday
Central London / West End
Evolution Recruitment Solutions
Salary: 30000 - 40000
Posted: Yesterday
Kettering, Northamptonshire
Circle Recruitment
Salary: £20000 - £24000 per annum + Pension, Healthcare, Profit Share
Posted: Yesterday
Wokingham, Berkshire
HumphrisHall Contract Services
Salary: Up to £25,000 per annum inclusive of benefits
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £21000 - £27000 per annum + ben+training
Posted: Yesterday
Bracknell, Berkshire
Circle Recruitment
Salary: £26000 - £30000 per annum + bens
Posted: Yesterday
Bristol, Avon
SDL Plc
Salary: Unspecified
Posted: Yesterday
Guildford, Surrey
Lorien Resourcing
Posted: Yesterday
Gloucestershire
ReThink Recruitment
Salary: £25000 - £35000 per annum + bonus + bens
Posted: Yesterday
Bracknell, Berkshire
Reed Technology Leadership Practice
Salary: £22000 - £27000 per annum
Posted: Yesterday