The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 307 285 277
Rank change year-on-year
-22 -8
Permanent jobs requiring a Technical Support 970 1083 1038
As % of all permanent IT jobs located in England 0.94% 0.97% 0.99%
As % of the Job Titles category 1.00% 1.03% 1.04%
Number of salaries quoted 841 926 898
Average salary £32,000 £32,500 £34,000
Average salary % change year-on-year
-1.53% -4.41%
90% offered a salary of more than £20,500 £21,500 £22,500
10% offered a salary of more than £47,500 £52,500 £46,000
UK excluding London average salary £30,000 £28,500 £30,500
% change year-on-year
+5.26% -6.55%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97345 105192 99426
As % of all permanent IT jobs located in England 94.69% 94.60% 94.76%
Number of salaries quoted 80380 86313 83740
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 1 May 2015.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 349 £34,500 -8.00% 24
South East -41 301 £32,500 - 31
East of England +4 89 £26,000 +4.00% 12
Yorkshire +12 74 £30,000 +11.11% 15
South West +12 62 £32,500 +0.77% 7
North West +10 52 £28,000 +1.81% 8
West Midlands -27 25 £25,000 - 6
East Midlands +6 18 £25,000 -23.07% 2
North East -12 3 £23,400 -10.00%
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 1 May 2015, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1167 (59.72%) Windows
2 887 (45.39%) Microsoft
3 610 (31.22%) Active Directory
4 513 (26.25%) SQL
5 472 (24.16%) VMware
6 443 (22.67%) MS Excel
7 417 (21.34%) MS Exchange
8 396 (20.27%) MS Office
9 388 (19.86%) Linux
10 376 (19.24%) ITIL
11 358 (18.32%) SQL Server
12 353 (18.07%) Citrix
12 353 (18.07%) Cisco
13 351 (17.96%) Windows Server 2008
14 329 (16.84%) VMware Infrastructure
15 293 (14.99%) Firewall
16 287 (14.69%) TCP/IP
17 268 (13.72%) Finance
18 259 (13.25%) UNIX
18 259 (13.25%) Degree
19 248 (12.69%) Windows Server 2003
20 247 (12.64%) DNS
21 244 (12.49%) Windows 7
22 242 (12.38%) VPN
22 242 (12.38%) LAN
23 233 (11.92%) Windows Server 2012
24 224 (11.46%) WAN
25 210 (10.75%) Oracle
26 206 (10.54%) Microsoft Certification
27 178 (9.11%) IIS

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 1 May 2015, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 417 (21.34%) MS Exchange
2 178 (9.11%) IIS
3 151 (7.73%) SharePoint
4 131 (6.70%) Exchange Server 2010
5 86 (4.40%) Exchange Server 2007
6 78 (3.99%) Exchange Server 2013
7 63 (3.22%) Exchange Server 2003
8 62 (3.17%) Lync
9 41 (2.10%) Tomcat
9 41 (2.10%) Apache
10 28 (1.43%) Lotus Domino
10 28 (1.43%) Blackberry Enterprise Server
11 22 (1.13%) SharePoint 2010
12 21 (1.07%) JBoss
13 19 (0.97%) WebLogic
14 15 (0.77%) WebSphere
14 15 (0.77%) IBM Notes
15 14 (0.72%) MS Project Server
16 13 (0.67%) WorkSite
17 11 (0.56%) Oracle Workflow
Applications
1 443 (22.67%) MS Excel
2 396 (20.27%) MS Office
3 24 (1.23%) MS PowerPoint
4 6 (0.31%) Photoshop
5 4 (0.20%) MS Visio
6 3 (0.15%) Spreadsheet
6 3 (0.15%) Adobe Illustrator
6 3 (0.15%) InDesign
7 2 (0.10%) Acrobat
7 2 (0.10%) AutoCAD
8 1 (0.051%) Adobe After Effects
8 1 (0.051%) PrintSoft PReS
8 1 (0.051%) InfoPath
8 1 (0.051%) Final Cut Pro
8 1 (0.051%) S-PLUS
8 1 (0.051%) MS Project
Business Applications
1 21 (1.07%) Dynamics CRM
2 15 (0.77%) Oracle EBS R12
2 15 (0.77%) Oracle EBS
3 12 (0.61%) Remedy ITSM
4 10 (0.51%) SAP Business One
5 9 (0.46%) Towers Watson Igloo
6 7 (0.36%) Dynamics AX
7 6 (0.31%) Nortel Periphonics
8 3 (0.15%) ResourceLink
8 3 (0.15%) Maximo
9 2 (0.10%) BusinessWare
9 2 (0.10%) SAP CRM
9 2 (0.10%) Dynamics NAV
9 2 (0.10%) Sentinel
10 1 (0.051%) Oracle Receivables
10 1 (0.051%) Oracle Internet Expenses
10 1 (0.051%) Oracle Payables
10 1 (0.051%) Exstream
10 1 (0.051%) SAP Oil and Gas
10 1 (0.051%) assyst
Cloud Services
1 89 (4.55%) Office 365
2 47 (2.41%) IaaS
3 45 (2.30%) SaaS
4 25 (1.28%) Mimecast
5 16 (0.82%) Microsoft Azure
6 6 (0.31%) Amazon AWS
6 6 (0.31%) Yammer
7 5 (0.26%) Cloud Computing
8 3 (0.15%) Google Analytics
9 2 (0.10%) Google Apps
10 1 (0.051%) PaaS
Communications & Networking
1 293 (14.99%) Firewall
2 287 (14.69%) TCP/IP
3 247 (12.64%) DNS
4 242 (12.38%) VPN
4 242 (12.38%) LAN
5 224 (11.46%) WAN
6 175 (8.96%) VoIP
7 173 (8.85%) SAN
8 165 (8.44%) DHCP
9 132 (6.76%) Internet
10 74 (3.79%) Wireless
11 57 (2.92%) MPLS
12 53 (2.71%) Broadband
13 52 (2.66%) VLAN
14 42 (2.15%) Cisco IOS
15 39 (2.00%) NAS
16 36 (1.84%) SMTP
17 35 (1.79%) Ethernet
18 28 (1.43%) Network Security
18 28 (1.43%) HTTP
Database & Business Intelligence
1 358 (18.32%) SQL Server
2 99 (5.07%) SQL Server 2008
3 87 (4.45%) SQL Server 2005
4 68 (3.48%) MySQL
5 39 (2.00%) SQL Server 2012
6 36 (1.84%) Oracle Database
7 31 (1.59%) Relational Database
8 25 (1.28%) DB2
8 25 (1.28%) MS Access
9 22 (1.13%) PostgreSQL
10 20 (1.02%) Oracle Reports
11 18 (0.92%) RDBMS
12 17 (0.87%) Data Mining
13 16 (0.82%) SQL Server Reporting Services
14 14 (0.72%) Big Data
14 14 (0.72%) SQL Server Integration Services
15 13 (0.67%) Crystal Reports
16 9 (0.46%) Data Warehouse
17 8 (0.41%) Hadoop
17 8 (0.41%) Oracle Database 11g
Development Applications
1 25 (1.28%) Oracle Forms
2 10 (0.51%) JIRA
2 10 (0.51%) Subversion
3 9 (0.46%) Toad
4 8 (0.41%) Jenkins
4 8 (0.41%) Team Foundation Server
4 8 (0.41%) Maven
5 3 (0.15%) Emacs
5 3 (0.15%) SQL Server Management Studio (SSMS)
5 3 (0.15%) MSBuild
5 3 (0.15%) Visual Studio
5 3 (0.15%) QuickTest Pro
5 3 (0.15%) LoadRunner
6 2 (0.10%) Eclipse
6 2 (0.10%) Dreamweaver
7 1 (0.051%) SilkTest
7 1 (0.051%) WATIR
7 1 (0.051%) Selenium
7 1 (0.051%) PROIV
7 1 (0.051%) Git (software)
General
1 268 (13.72%) Finance
2 147 (7.52%) Telecoms
3 67 (3.43%) Retail
4 56 (2.87%) German Language
5 54 (2.76%) Legal
6 50 (2.56%) French Language
7 39 (2.00%) Front Office
8 35 (1.79%) Spanish Language
9 31 (1.59%) Marketing
10 28 (1.43%) Law
11 27 (1.38%) Banking
12 26 (1.33%) Italian Language
13 24 (1.23%) Back Office
14 23 (1.18%) Manufacturing
15 18 (0.92%) Electronics
16 16 (0.82%) Games
17 11 (0.56%) Advertising
18 10 (0.51%) Financial Institution
19 7 (0.36%) Publishing
20 5 (0.26%) Dutch Language
Libraries, Frameworks & Software Standards
1 123 (6.29%) .NET
2 106 (5.42%) XML
3 92 (4.71%) HTML
4 40 (2.05%) ASP.NET
5 33 (1.69%) Web Services
6 32 (1.64%) CSS
7 20 (1.02%) J2EE
8 19 (0.97%) SOAP
9 16 (0.82%) Application Packaging
10 12 (0.61%) JSON
11 11 (0.56%) DHTML
11 11 (0.56%) JSP
11 11 (0.56%) DOM
12 10 (0.51%) Oracle Fusion
13 9 (0.46%) Ajax
13 9 (0.46%) FIX Protocol
14 8 (0.41%) Middleware
14 8 (0.41%) WAP
14 8 (0.41%) XHTML
14 8 (0.41%) Esper
Miscellaneous
1 157 (8.03%) Analytical Skills
2 138 (7.06%) Blackberry
3 105 (5.37%) Computer Science
4 59 (3.02%) Clustering
5 42 (2.15%) Management Information System
5 42 (2.15%) Enterprise Software
6 41 (2.10%) iSeries
7 37 (1.89%) Client/Server
8 34 (1.74%) AS400
9 31 (1.59%) iPhone
9 31 (1.59%) iPad
10 29 (1.48%) Mathematics
11 20 (1.02%) Video Conferencing
12 19 (0.97%) EPoS
13 18 (0.92%) Open Source
14 16 (0.82%) Social Media
15 15 (0.77%) Data Structures
16 14 (0.72%) Thin Client
16 14 (0.72%) Fat Client
17 13 (0.67%) Hedge funds
Operating Systems
1 1167 (59.72%) Windows
2 388 (19.86%) Linux
3 351 (17.96%) Windows Server 2008
4 259 (13.25%) UNIX
5 248 (12.69%) Windows Server 2003
6 244 (12.49%) Windows 7
7 233 (11.92%) Windows Server 2012
8 163 (8.34%) Windows XP
9 156 (7.98%) Windows 8
10 76 (3.89%) Mac OS X
11 74 (3.79%) Android
12 70 (3.58%) Apple iOS
13 50 (2.56%) Windows Vista
14 41 (2.10%) Solaris
15 39 (2.00%) Red Hat Enterprise Linux
16 27 (1.38%) Windows 2000 Server
17 25 (1.28%) AIX
18 16 (0.82%) CentOS
19 15 (0.77%) HPUX
20 12 (0.61%) OS/400
Processes & Methodologies
1 376 (19.24%) ITIL
2 116 (5.94%) Service Delivery
3 100 (5.12%) Service Management
4 80 (4.09%) CRM
5 79 (4.04%) Incident Management
6 72 (3.68%) Time Management
7 68 (3.48%) Project Management
8 62 (3.17%) Configuration Management
8 62 (3.17%) Mentoring
9 60 (3.07%) Root Cause Analysis
10 58 (2.97%) Disaster Recovery
11 43 (2.20%) Workflow
11 43 (2.20%) ERP
12 37 (1.89%) Problem Management
13 35 (1.79%) Change Control
14 33 (1.69%) Release Management
14 33 (1.69%) Kalman Filter
15 30 (1.54%) Continuous Improvement
16 27 (1.38%) Product Management
17 26 (1.33%) Performance Management
Programming Languages
1 513 (26.25%) SQL
2 134 (6.86%) Java
3 68 (3.48%) JavaScript
4 62 (3.17%) PowerShell
5 56 (2.87%) C#
6 51 (2.61%) Perl
7 41 (2.10%) Python
8 40 (2.05%) Shell Script
9 36 (1.84%) VBScript
10 34 (1.74%) C++
11 30 (1.54%) PHP
12 29 (1.48%) PL/SQL
13 27 (1.38%) T-SQL
14 26 (1.33%) Ruby
15 25 (1.28%) C
16 20 (1.02%) VB
16 20 (1.02%) VB.NET
17 18 (0.92%) COBOL
18 17 (0.87%) RPG
19 16 (0.82%) VBA
Qualifications
1 259 (13.25%) Degree
2 206 (10.54%) Microsoft Certification
3 118 (6.04%) Cisco Certification
4 116 (5.94%) MCSE
5 94 (4.81%) CCNA
6 80 (4.09%) MCP
7 75 (3.84%) MCSA
8 64 (3.28%) MCITP
9 55 (2.81%) Security Cleared
10 42 (2.15%) Citrix Certification
11 41 (2.10%) VMware Certified Professional (VCP)
11 41 (2.10%) CCNP
12 36 (1.84%) A+ Certification
12 36 (1.84%) CCA
13 34 (1.74%) ITIL Certification
14 33 (1.69%) SC Cleared
15 26 (1.33%) CISSP
16 24 (1.23%) CEH
17 20 (1.02%) MCDST
17 20 (1.02%) MOS
Quality Assurance & Compliance
1 167 (8.55%) SLA
2 13 (0.67%) ISO/IEC 27001
3 9 (0.46%) QA
4 7 (0.36%) COBIT
5 2 (0.10%) ISO 9001
5 2 (0.10%) Data Quality
5 2 (0.10%) PCI DSS
System Software
1 610 (31.22%) Active Directory
2 329 (16.84%) VMware Infrastructure
3 178 (9.11%) Hyper-V
4 145 (7.42%) XenApp
5 88 (4.50%) vSphere
6 70 (3.58%) XenDesktop
7 55 (2.81%) XenServer
8 49 (2.51%) Terminal Server
9 42 (2.15%) Terminal Services
10 39 (2.00%) VMware ESXi
11 31 (1.59%) Microsoft App-V
12 22 (1.13%) VMware ESX
13 11 (0.56%) NFS
14 9 (0.46%) VMware Workstation
15 7 (0.36%) ISA Server
16 6 (0.31%) PowerHA
17 5 (0.26%) HDFS
17 5 (0.26%) VMware Server
17 5 (0.26%) Microsoft Virtual Server
18 4 (0.20%) Forefront TMG
Systems Management
1 91 (4.66%) SCCM
2 52 (2.66%) Backup Exec
3 38 (1.94%) SCOM
4 35 (1.79%) WSUS
5 26 (1.33%) Norton AntiVirus
6 17 (0.87%) EdgeSight
7 16 (0.82%) OpenView Configuration Management
8 14 (0.72%) Symantec Endpoint Protection
9 10 (0.51%) AirWatch
10 9 (0.46%) NetBackup
11 8 (0.41%) Opsview
12 7 (0.36%) Nagios
12 7 (0.36%) Systems Management Server (SMS)
13 6 (0.31%) Cisco IPCC
14 5 (0.26%) EMC NetWorker
14 5 (0.26%) McAfee ePO
15 4 (0.20%) Dollar Universe
15 4 (0.20%) XenMobile
16 3 (0.15%) Opscode Chef
16 3 (0.15%) Nmap
Vendors
1 887 (45.39%) Microsoft
2 472 (24.16%) VMware
3 353 (18.07%) Citrix
3 353 (18.07%) Cisco
4 210 (10.75%) Oracle
5 124 (6.35%) Apple
6 83 (4.25%) HP
7 67 (3.43%) Symantec
8 61 (3.12%) Dell
9 56 (2.87%) Red Hat
10 51 (2.61%) NetApp
11 41 (2.10%) IBM
12 40 (2.05%) LANDesk
13 39 (2.00%) EMC
13 39 (2.00%) Avaya
14 31 (1.59%) Veeam
15 28 (1.43%) CheckPoint
16 25 (1.28%) BT
16 25 (1.28%) Juniper
16 25 (1.28%) Sun
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 15 hours ago
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: Yesterday
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £25,000 to £29,000 per annum Superb base, training and excellent
Posted: Yesterday
Aylesbury, Buckinghamshire
Intelligent Recruitment
Salary: From £25,000 to £29,000 per annum Superb base, training and excellent
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Salary: £25000 - £35000 Per Annum
Posted: 2 days ago
Rickmansworth, Hertfordshire
Circle Recruitment
Salary: £18000 - £25000 per annum + Benefits
Posted: 2 days ago
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: 2 days ago
Cobham, Surrey
Reed Professional Services
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Stroud, Gloucestershire
Senitor Associates
Salary: £25000 - £35000 per annum + Great Benefits
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £35,000 to £40,000 per annum plus additional benefits
Posted: 2 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 2 days ago
Merseyside
EasyWebRecruitment.com
Salary: Competitive
Posted: 2 days ago
Brighton, East Sussex
IT Executive Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
DCL Search & Selection
Salary: £40000 - £50000 per annum + Benefits
Posted: 2 days ago
West London
Blue Glue
Salary: From £24,000 to £27,000 per annum
Posted: 2 days ago
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: 2 days ago
Bedford, Bedfordshire
DMS Computer Recruitment
Salary: From £20,000 to £25,000 per annum £20-25K PA
Posted: 2 days ago
Eye, Suffolk
Coal IT Services
Salary: Unspecified TSE/DUB
Posted: 2 days ago
Cheadle, Cheshire
Actis Recruitment.
Salary: From £23,000 to £27,000 per annum up to £27,000
Posted: 2 days ago
Harrogate, Yorkshire
4it Recruitment
Posted: 3 days ago