The first table below looks at the demand for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 264 308 255
Rank change year-on-year
+44 -53
Permanent jobs requiring a Technical Support 1085 809 1162
As % of all permanent IT jobs located in England 0.99% 0.80% 1.05%
As % of the Job Titles category 1.05% 0.85% 1.10%
Number of salaries quoted 930 679 1042
Average salary £32,000 £32,500 £32,500
Average salary % change year-on-year
-1.53% -
90% offered a salary of more than £22,500 £22,500 £22,000
10% offered a salary of more than £50,000 £47,500 £52,500
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103175 95734 105673
As % of all permanent IT jobs located in England 94.34% 94.21% 95.29%
Number of salaries quoted 84966 79988 91183
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,000 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
UK

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 31 July 2014.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +31 375 £33,000 - 45
London +19 333 £35,000 - 48
East of England +39 109 £32,500 +4.83% 14
Yorkshire +15 77 £25,000 -9.09% 4
South West +23 69 £27,000 -12.90% 10
North West -17 42 £32,500 +18.18% 1
West Midlands -8 40 £30,000 -7.69% 4
East Midlands -30 26 £27,500 +14.58% 5
North East 0 12 £25,500 +5.15% 6
Midlands +16 7 - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 31 July 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1251 (57.57%) Windows
2 872 (40.13%) Microsoft
3 637 (29.31%) SQL
4 611 (28.12%) Active Directory
5 490 (22.55%) MS Excel
6 477 (21.95%) VMware
7 439 (20.20%) Linux
8 438 (20.16%) SQL Server
9 402 (18.50%) MS Office
10 381 (17.53%) Windows Server 2008
11 377 (17.35%) ITIL
12 370 (17.03%) MS Exchange
13 325 (14.96%) Degree
14 316 (14.54%) Finance
15 301 (13.85%) UNIX
16 287 (13.21%) TCP/IP
17 273 (12.56%) VMware Infrastructure
18 269 (12.38%) Oracle
19 267 (12.29%) Citrix
20 258 (11.87%) Windows Server 2003
21 242 (11.14%) Firewall
22 237 (10.91%) DNS
23 228 (10.49%) Microsoft Certification
24 227 (10.45%) Windows 7
25 215 (9.89%) SLA
26 206 (9.48%) Cisco
27 170 (7.82%) SharePoint
28 169 (7.78%) Windows XP
29 168 (7.73%) Internet
30 166 (7.64%) DHCP

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 31 July 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 370 (17.03%) MS Exchange
2 170 (7.82%) SharePoint
3 152 (6.99%) IIS
3 152 (6.99%) Exchange Server 2010
4 88 (4.05%) Exchange Server 2007
5 65 (2.99%) Lync
6 61 (2.81%) Exchange Server 2003
7 55 (2.53%) Apache
7 55 (2.53%) Tomcat
8 52 (2.39%) Lotus Domino
9 44 (2.02%) Exchange Server 2013
10 32 (1.47%) Blackberry Enterprise Server
11 31 (1.43%) IBM Notes
12 16 (0.74%) WebLogic
13 14 (0.64%) SharePoint 2010
14 13 (0.60%) WebSphere
15 11 (0.51%) Oracle Workflow
16 10 (0.46%) Alfresco
17 6 (0.28%) SharePoint Server
17 6 (0.28%) SAP Web AS
Applications
1 490 (22.55%) MS Excel
2 402 (18.50%) MS Office
3 23 (1.06%) MS PowerPoint
4 14 (0.64%) MS Visio
5 13 (0.60%) PowerPivot
6 5 (0.23%) AutoCAD
7 3 (0.14%) Spreadsheet
7 3 (0.14%) PrintSoft PReS
8 2 (0.092%) InfoPath
8 2 (0.092%) Final Cut Pro
9 1 (0.046%) Photoshop
9 1 (0.046%) FreeHand
9 1 (0.046%) Adobe Illustrator
Business Applications
1 39 (1.79%) Oracle Financials
2 38 (1.75%) Oracle General Ledger
2 38 (1.75%) Oracle Payables
2 38 (1.75%) Oracle Assets
3 37 (1.70%) Oracle Receivables
4 26 (1.20%) Oracle EBS R12
4 26 (1.20%) Oracle EBS
5 18 (0.83%) Dynamics AX
6 16 (0.74%) Dynamics CRM
7 15 (0.69%) SAP Business One
8 13 (0.60%) Oracle Cash Management
8 13 (0.60%) Oracle Applications
9 11 (0.51%) Remedy ITSM
10 7 (0.32%) SunGard AvantGard
11 6 (0.28%) Oracle ERP
12 5 (0.23%) Oracle 11i
13 4 (0.18%) Dynamics GP
13 4 (0.18%) Teamcenter
14 3 (0.14%) PeopleSoft HRMS
14 3 (0.14%) Oracle iProcurement
Cloud Services
1 61 (2.81%) SaaS
2 52 (2.39%) Office 365
3 19 (0.87%) PaaS
4 18 (0.83%) IaaS
5 9 (0.41%) Microsoft Azure
6 8 (0.37%) Cloud Computing
7 6 (0.28%) Google Apps
8 1 (0.046%) Route 53
8 1 (0.046%) Amazon AWS
8 1 (0.046%) Amazon EC2
8 1 (0.046%) Amazon S3
8 1 (0.046%) Taleo
8 1 (0.046%) ElastiCache
Communications & Networking
1 287 (13.21%) TCP/IP
2 242 (11.14%) Firewall
3 237 (10.91%) DNS
4 168 (7.73%) Internet
5 166 (7.64%) DHCP
6 163 (7.50%) SAN
7 159 (7.32%) VPN
8 153 (7.04%) LAN
9 116 (5.34%) WAN
10 72 (3.31%) VoIP
11 57 (2.62%) Wireless
12 55 (2.53%) LDAP
13 43 (1.98%) NAS
14 40 (1.84%) SSL
15 39 (1.79%) MPLS
16 29 (1.33%) Ethernet
17 27 (1.24%) HTTP
17 27 (1.24%) Network Security
18 21 (0.97%) Wi-Fi
18 21 (0.97%) SMTP
Database & Business Intelligence
1 438 (20.16%) SQL Server
2 87 (4.00%) Relational Database
3 84 (3.87%) SQL Server Reporting Services
4 76 (3.50%) SQL Server 2008
5 74 (3.41%) MySQL
6 64 (2.95%) SQL Server 2005
7 51 (2.35%) RDBMS
8 50 (2.30%) SQL Server 2012
9 42 (1.93%) Oracle Database
10 32 (1.47%) DB2
11 31 (1.43%) Big Data
12 26 (1.20%) Oracle Reports
13 25 (1.15%) Oracle BI Publisher
14 18 (0.83%) SQL Server 2000
15 16 (0.74%) NoSQL
16 15 (0.69%) Crystal Reports
16 15 (0.69%) Oracle Database 10g
17 10 (0.46%) Oracle OLAP
17 10 (0.46%) MongoDB
17 10 (0.46%) OLAP
Development Applications
1 28 (1.29%) Oracle Forms
2 7 (0.32%) Team Foundation Server
3 6 (0.28%) Talend Open Studio
3 6 (0.28%) InstallShield
4 5 (0.23%) Eclipse
4 5 (0.23%) Visual Studio
5 4 (0.18%) SilkTest
5 4 (0.18%) WATIR
5 4 (0.18%) Selenium
5 4 (0.18%) QuickTest Pro
5 4 (0.18%) LoadRunner
6 3 (0.14%) VSS/SourceSafe
6 3 (0.14%) PowerBuilder
7 2 (0.092%) JIRA
7 2 (0.092%) AdminStudio
8 1 (0.046%) IntelliJ
8 1 (0.046%) ClearCase
8 1 (0.046%) ClearQuest
8 1 (0.046%) PeopleTools
8 1 (0.046%) NetBeans
General
1 316 (14.54%) Finance
2 103 (4.74%) French Language
3 98 (4.51%) Telecoms
4 91 (4.19%) German Language
5 67 (3.08%) Banking
6 66 (3.04%) Legal
7 44 (2.02%) Marketing
8 43 (1.98%) Retail
9 42 (1.93%) Law
10 39 (1.79%) Advertising
10 39 (1.79%) Spanish Language
11 31 (1.43%) Electronics
11 31 (1.43%) Front Office
12 29 (1.33%) Russian Language
13 25 (1.15%) Back Office
13 25 (1.15%) Manufacturing
14 16 (0.74%) Pharmaceutical
15 15 (0.69%) Games
16 12 (0.55%) Italian Language
17 11 (0.51%) Financial Institution
Libraries, Frameworks & Software Standards
1 135 (6.21%) .NET
2 131 (6.03%) HTML
3 122 (5.61%) XML
4 70 (3.22%) CSS
5 55 (2.53%) Web Services
6 50 (2.30%) ASP.NET
7 32 (1.47%) SOAP
8 27 (1.24%) jQuery
9 17 (0.78%) J2EE
10 16 (0.74%) WSDL
11 15 (0.69%) WF
12 13 (0.60%) .NET Framework
13 12 (0.55%) Classic ASP
14 9 (0.41%) XSLT
14 9 (0.41%) Java EE
14 9 (0.41%) Ajax
15 8 (0.37%) Android SDK
15 8 (0.37%) XSL
15 8 (0.37%) XHTML
16 7 (0.32%) DHTML
Miscellaneous
1 104 (4.79%) Computer Science
2 65 (2.99%) Blackberry
3 55 (2.53%) Clustering
4 44 (2.02%) Mathematics
5 42 (1.93%) Management Information System
6 37 (1.70%) Enterprise Software
7 28 (1.29%) Open Source
7 28 (1.29%) Replication
8 26 (1.20%) Fat Client
8 26 (1.20%) Thin Client
9 24 (1.10%) AS400
10 23 (1.06%) Client/Server
11 22 (1.01%) iSeries
12 21 (0.97%) PKI
13 20 (0.92%) Biometrics
14 16 (0.74%) iPhone
15 15 (0.69%) Video Conferencing
15 15 (0.69%) Hedge funds
16 14 (0.64%) Social Media
17 13 (0.60%) iPad
Operating Systems
1 1251 (57.57%) Windows
2 439 (20.20%) Linux
3 381 (17.53%) Windows Server 2008
4 301 (13.85%) UNIX
5 258 (11.87%) Windows Server 2003
6 227 (10.45%) Windows 7
7 169 (7.78%) Windows XP
8 149 (6.86%) Windows Server 2012
9 85 (3.91%) Solaris
10 74 (3.41%) Windows 8
11 49 (2.25%) Mac OS X
12 41 (1.89%) Ubuntu
13 39 (1.79%) Android
14 33 (1.52%) Windows Vista
15 32 (1.47%) Red Hat Enterprise Linux
16 28 (1.29%) CentOS
17 24 (1.10%) Apple iOS
18 22 (1.01%) Windows 2000 Server
18 22 (1.01%) AIX
19 20 (0.92%) Debian
Processes & Methodologies
1 377 (17.35%) ITIL
2 86 (3.96%) Service Management
3 80 (3.68%) Business Intelligence
4 69 (3.18%) Service Delivery
4 69 (3.18%) Disaster Recovery
5 66 (3.04%) Project Management
6 65 (2.99%) CRM
7 61 (2.81%) Time Management
8 55 (2.53%) Problem Management
9 52 (2.39%) ERP
9 52 (2.39%) Incident Management
10 50 (2.30%) Root Cause Analysis
11 47 (2.16%) Analytics
12 42 (1.93%) ITSM
12 42 (1.93%) Change Management
13 39 (1.79%) Validation
14 35 (1.61%) Network Management
15 33 (1.52%) E-Commerce
16 31 (1.43%) Configuration Management
16 31 (1.43%) Workflow
Programming Languages
1 637 (29.31%) SQL
2 160 (7.36%) Java
3 110 (5.06%) JavaScript
4 67 (3.08%) C#
5 66 (3.04%) PowerShell
5 66 (3.04%) PL/SQL
6 58 (2.67%) Python
7 54 (2.49%) PHP
8 40 (1.84%) C++
9 34 (1.56%) C
9 34 (1.56%) T-SQL
10 31 (1.43%) Perl
11 26 (1.20%) Shell Script
12 25 (1.15%) VBScript
13 24 (1.10%) Bash Shell
14 17 (0.78%) VB
14 17 (0.78%) VB.NET
15 8 (0.37%) VBA
16 7 (0.32%) Ruby
17 6 (0.28%) ABAP
Qualifications
1 325 (14.96%) Degree
2 228 (10.49%) Microsoft Certification
3 156 (7.18%) MCSE
4 106 (4.88%) Cisco Certification
5 93 (4.28%) MCITP
6 82 (3.77%) MCP
7 80 (3.68%) CCNA
8 72 (3.31%) Security Cleared
9 53 (2.44%) MCSA
10 38 (1.75%) CCNP
11 36 (1.66%) ITIL Certification
11 36 (1.66%) SC Cleared
12 19 (0.87%) VMware Certified Professional (VCP)
13 14 (0.64%) CISSP
14 12 (0.55%) Network+ Certification
15 11 (0.51%) HNC
15 11 (0.51%) A+ Certification
15 11 (0.51%) ITIL Foundation Certificate
16 10 (0.46%) JNCIA
16 10 (0.46%) Avaya Certification
Quality Assurance & Compliance
1 215 (9.89%) SLA
2 27 (1.24%) QA
3 12 (0.55%) ISO/IEC 27001
4 10 (0.46%) Sarbanes-Oxley
4 10 (0.46%) ISO 9001
5 5 (0.23%) PCI DSS
6 3 (0.14%) Data Quality
6 3 (0.14%) HL7
7 2 (0.092%) COBIT
System Software
1 611 (28.12%) Active Directory
2 273 (12.56%) VMware Infrastructure
3 158 (7.27%) Hyper-V
4 83 (3.82%) XenApp
5 60 (2.76%) VMware ESX
6 55 (2.53%) vSphere
7 37 (1.70%) Terminal Services
8 26 (1.20%) Microsoft App-V
9 19 (0.87%) XenServer
9 19 (0.87%) VMware ESXi
10 18 (0.83%) Citrix Presentation Server
10 18 (0.83%) XenDesktop
11 17 (0.78%) NFS
12 14 (0.64%) Terminal Server
13 10 (0.46%) UAG
14 9 (0.41%) VMware Workstation
15 7 (0.32%) ISA Server
15 7 (0.32%) Squid
16 6 (0.28%) vCloud
17 4 (0.18%) IMail Server
Systems Management
1 70 (3.22%) SCCM
2 28 (1.29%) NetBackup
3 27 (1.24%) WSUS
4 21 (0.97%) SCOM
5 20 (0.92%) Backup Exec
6 13 (0.60%) McAfee ePO
7 12 (0.55%) Norton AntiVirus
7 12 (0.55%) Tivoli
8 9 (0.41%) Control-M
8 9 (0.41%) HP SIM
9 8 (0.37%) Tivoli Storage Manager
10 7 (0.32%) BMC PATROL
11 6 (0.28%) Systems Management Server (SMS)
12 4 (0.18%) Cisco CUCM
12 4 (0.18%) MOM
13 3 (0.14%) Legato
13 3 (0.14%) Nagios
13 3 (0.14%) EMC Navisphere
13 3 (0.14%) EMC NetWorker
14 2 (0.092%) Symantec Endpoint Protection
Vendors
1 872 (40.13%) Microsoft
2 477 (21.95%) VMware
3 269 (12.38%) Oracle
4 267 (12.29%) Citrix
5 206 (9.48%) Cisco
6 115 (5.29%) HP
7 70 (3.22%) Sun
8 61 (2.81%) Apple
9 58 (2.67%) Dell
10 49 (2.25%) SAP
11 46 (2.12%) Bloomberg
12 44 (2.02%) Red Hat
13 41 (1.89%) IBM
13 41 (1.89%) Juniper
14 40 (1.84%) NetApp
14 40 (1.84%) Symantec
15 39 (1.79%) EMC
16 34 (1.56%) Reuters
16 34 (1.56%) Lotus
17 33 (1.52%) Avaya
Chipping Sodbury, Gloucestershire
XIST4 IT Recruitment Ltd
Salary: Bens
Posted: 5 hours ago
Bristol, Somerset
XIST4 IT Recruitment Ltd
Salary: Bens
Posted: 6 hours ago
City, London
Nicoll Curtin
Salary: £20000 - £30000 per annum
Posted: 7 hours ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: 7 hours ago
City, London
Go IT Recruitment Ltd
Salary: From £25,000 to £28,000 per annum + excellent benefits
Posted: 13 hours ago
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £35,000 per annum Circa £35k & Corporate Benefits Package
Posted: 13 hours ago
Berkshire
Arden Resourcing Limited
Salary: From £45,000 to £55,000 per annum + Benefits and Bonus
Posted: 15 hours ago
Abingdon, Oxfordshire
RM Education
Salary: £32k - £40k per annum + 5% bonus
Posted: 15 hours ago
Newcastle Upon Tyne, Tyne And Wear
Michael Page Technology
Salary: benefits
Posted: 17 hours ago
City, London
Bloomberg LP
Salary: competitive + benefits
Posted: Yesterday
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £21388 - £27901 per annum + Shift Allowance
Posted: Yesterday
Bracknell, Berkshire
Circle Recruitment
Salary: £50000 - £60000 per annum + bens
Posted: Yesterday
Redhill, Surrey
Actis Recruitment.
Salary: From £30,000 to £45,000 per annum + generous bonus + benefits
Posted: Yesterday
Watford, Hertfordshire
Salmon Limited
Salary: Market Rates + Benefits
Posted: Yesterday
Norfolk
IT Executive Ltd
Salary: £20000 - £25000 per annum + Bonus, Pension
Posted: Yesterday
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: Yesterday
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Bath, Avon
Randstad Technologies
Salary: £35000 - £49000 per annum
Posted: Yesterday
Basingstoke, Hampshire
NES Global Talent
Salary: £16000 to £21000 per annum
Posted: Yesterday
Bristol, Avon
Xist4 IT Recruitment
Salary: £20-25,000 + Bens
Posted: 2 days ago