The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 278 326 273
Rank change year-on-year
+48 -53
Permanent jobs requiring a Technical Support 1045 835 1106
As % of all permanent IT jobs located in England 0.99% 0.82% 1.02%
As % of the Job Titles category 1.05% 0.87% 1.08%
Number of salaries quoted 890 720 949
Average salary £32,000 £32,000 £31,000
Average salary % change year-on-year
- +3.22%
90% offered a salary of more than £21,000 £21,500 £20,350
10% offered a salary of more than £47,500 £50,000 £45,000
UK excluding London average salary £28,500 £30,000 £29,000
% change year-on-year
-5.00% +3.44%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99706 95896 102823
As % of all permanent IT jobs located in England 94.45% 94.55% 95.28%
Number of salaries quoted 82263 80520 88238
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 22 October 2014.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +69 370 £35,500 -1.38% 38
South East +47 367 £32,500 - 42
East of England -21 87 £25,000 -28.57% 14
South West +22 77 £25,000 -18.69% 9
Yorkshire -31 47 £24,845 -6.24% 5
West Midlands -11 34 £34,000 +13.11% 7
North West -40 30 £26,000 +4.00% 17
East Midlands -25 25 £26,750 +7.00% 4
North East -20 11 £27,500 +17.02%
Midlands - 2 £55,000 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 22 October 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1223 (57.74%) Windows
2 854 (40.32%) Microsoft
3 587 (27.71%) Active Directory
4 519 (24.50%) SQL
5 479 (22.62%) VMware
6 464 (21.91%) MS Excel
7 429 (20.25%) ITIL
8 417 (19.69%) SQL Server
9 406 (19.17%) MS Office
10 404 (19.07%) Windows Server 2008
11 372 (17.56%) MS Exchange
12 361 (17.04%) Linux
13 310 (14.64%) Degree
14 308 (14.54%) Finance
15 283 (13.36%) TCP/IP
16 282 (13.31%) Windows Server 2003
17 271 (12.80%) VMware Infrastructure
18 264 (12.46%) Firewall
19 249 (11.76%) Citrix
20 248 (11.71%) UNIX
21 239 (11.28%) Windows 7
22 234 (11.05%) Microsoft Certification
23 232 (10.95%) Cisco
24 230 (10.86%) DNS
25 216 (10.20%) SLA
26 214 (10.10%) Oracle
27 191 (9.02%) LAN
28 184 (8.69%) Windows XP
29 178 (8.40%) Windows Server 2012
30 176 (8.31%) Analytical Skills

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 22 October 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 372 (17.56%) MS Exchange
2 138 (6.52%) Exchange Server 2010
3 133 (6.28%) IIS
4 122 (5.76%) SharePoint
5 85 (4.01%) Exchange Server 2007
6 64 (3.02%) Exchange Server 2013
7 53 (2.50%) Exchange Server 2003
8 50 (2.36%) Lync
9 40 (1.89%) Tomcat
10 36 (1.70%) Blackberry Enterprise Server
11 32 (1.51%) Apache
12 31 (1.46%) Lotus Domino
13 21 (0.99%) IBM Notes
14 18 (0.85%) WebLogic
15 17 (0.80%) JBoss
16 13 (0.61%) WebSphere
17 10 (0.47%) SAS
17 10 (0.47%) Alfresco
18 9 (0.42%) SharePoint 2010
19 8 (0.38%) WorkSite
Applications
1 464 (21.91%) MS Excel
2 406 (19.17%) MS Office
3 28 (1.32%) MS PowerPoint
4 12 (0.57%) MS Visio
5 8 (0.38%) PowerPivot
6 7 (0.33%) Acrobat
7 6 (0.28%) Photoshop
7 6 (0.28%) Spreadsheet
8 4 (0.19%) MS Project
8 4 (0.19%) Adobe Illustrator
9 3 (0.14%) InDesign
10 2 (0.094%) PrintSoft PReS
11 1 (0.047%) AutoCAD
11 1 (0.047%) FreeHand
Business Applications
1 22 (1.04%) Oracle General Ledger
2 20 (0.94%) Oracle Financials
2 20 (0.94%) Oracle Payables
2 20 (0.94%) Oracle Receivables
2 20 (0.94%) Oracle Assets
3 17 (0.80%) Dynamics CRM
3 17 (0.80%) Dynamics AX
4 15 (0.71%) Oracle EBS R12
4 15 (0.71%) Oracle EBS
5 10 (0.47%) SAP Business One
6 9 (0.42%) Oracle Applications
7 8 (0.38%) Oracle Cash Management
8 6 (0.28%) SAP SRM
8 6 (0.28%) Remedy ITSM
9 4 (0.19%) Oracle Subledger Accounting
9 4 (0.19%) PeopleSoft HRMS
9 4 (0.19%) Oracle ERP
9 4 (0.19%) Towers Watson Igloo
10 3 (0.14%) Oracle iProcurement
10 3 (0.14%) Oracle 11i
Cloud Services
1 59 (2.79%) SaaS
2 36 (1.70%) Office 365
3 20 (0.94%) PaaS
4 16 (0.76%) IaaS
5 7 (0.33%) Cloud Computing
6 4 (0.19%) Google Apps
7 1 (0.047%) Amazon EC2
7 1 (0.047%) Amazon S3
7 1 (0.047%) Microsoft Azure
7 1 (0.047%) Amazon AWS
7 1 (0.047%) Route 53
7 1 (0.047%) Taleo
7 1 (0.047%) IBM SmartCloud
7 1 (0.047%) ElastiCache
7 1 (0.047%) Amazon ElastiCache
Communications & Networking
1 283 (13.36%) TCP/IP
2 264 (12.46%) Firewall
3 230 (10.86%) DNS
4 191 (9.02%) LAN
5 169 (7.98%) DHCP
6 166 (7.84%) Internet
7 160 (7.55%) WAN
8 147 (6.94%) SAN
9 140 (6.61%) VPN
10 73 (3.45%) VoIP
11 48 (2.27%) Wireless
12 34 (1.61%) MPLS
13 33 (1.56%) VLAN
14 31 (1.46%) LDAP
14 31 (1.46%) PBX
15 28 (1.32%) NAS
16 27 (1.27%) HTTP
16 27 (1.27%) SMTP
17 26 (1.23%) Ethernet
18 23 (1.09%) Network Security
Database & Business Intelligence
1 417 (19.69%) SQL Server
2 80 (3.78%) MySQL
3 71 (3.35%) Relational Database
4 61 (2.88%) SQL Server 2008
5 52 (2.46%) SQL Server Reporting Services
6 48 (2.27%) SQL Server 2005
7 44 (2.08%) Oracle Database
8 40 (1.89%) RDBMS
9 35 (1.65%) SQL Server 2012
10 28 (1.32%) SQL Server 2000
11 27 (1.27%) Big Data
11 27 (1.27%) Oracle Database 10g
12 20 (0.94%) DB2
13 18 (0.85%) Crystal Reports
13 18 (0.85%) Oracle Reports
14 13 (0.61%) MS Access
15 11 (0.52%) NoSQL
16 10 (0.47%) Oracle BI Publisher
16 10 (0.47%) Data Mining
17 8 (0.38%) OLAP
Development Applications
1 17 (0.80%) Oracle Forms
2 8 (0.38%) SQL Server Management Studio (SSMS)
2 8 (0.38%) Team Foundation Server
3 5 (0.24%) Eclipse
4 4 (0.19%) Visual Studio
5 3 (0.14%) Talend Open Studio
5 3 (0.14%) Jenkins
5 3 (0.14%) Subversion
5 3 (0.14%) Maven
5 3 (0.14%) Dreamweaver
5 3 (0.14%) PowerBuilder
6 2 (0.094%) VSS/SourceSafe
6 2 (0.094%) AdminStudio
6 2 (0.094%) JIRA
7 1 (0.047%) Git (software)
7 1 (0.047%) Hudson
7 1 (0.047%) Oracle APEX
7 1 (0.047%) CruiseControl
7 1 (0.047%) NetBeans
7 1 (0.047%) Bugzilla
General
1 308 (14.54%) Finance
2 91 (4.30%) French Language
3 89 (4.20%) Telecoms
4 81 (3.82%) German Language
5 57 (2.69%) Banking
6 51 (2.41%) Legal
7 48 (2.27%) Law
8 41 (1.94%) Retail
9 40 (1.89%) Front Office
10 34 (1.61%) Marketing
11 29 (1.37%) Back Office
12 27 (1.27%) Manufacturing
12 27 (1.27%) Advertising
12 27 (1.27%) Electronics
13 24 (1.13%) Spanish Language
14 20 (0.94%) Japanese Language
15 18 (0.85%) Multimedia
16 16 (0.76%) Russian Language
17 12 (0.57%) Pharmaceutical
18 11 (0.52%) Billing
Libraries, Frameworks & Software Standards
1 131 (6.19%) HTML
2 108 (5.10%) XML
3 106 (5.00%) .NET
4 68 (3.21%) CSS
5 53 (2.50%) Web Services
6 38 (1.79%) ASP.NET
7 31 (1.46%) SOAP
8 26 (1.23%) J2EE
9 18 (0.85%) jQuery
10 17 (0.80%) COM
11 16 (0.76%) Classic ASP
12 15 (0.71%) JSP
13 12 (0.57%) DHTML
14 10 (0.47%) XSL
14 10 (0.47%) HTML5
15 9 (0.42%) XHTML
16 8 (0.38%) Android SDK
16 8 (0.38%) WSDL
16 8 (0.38%) WF
16 8 (0.38%) .NET Framework
Miscellaneous
1 176 (8.31%) Analytical Skills
2 103 (4.86%) Computer Science
3 82 (3.87%) Blackberry
4 53 (2.50%) Mathematics
5 39 (1.84%) Clustering
6 35 (1.65%) Biometrics
7 30 (1.42%) Thin Client
7 30 (1.42%) Fat Client
8 29 (1.37%) Enterprise Software
9 25 (1.18%) Video Conferencing
10 24 (1.13%) iPhone
11 23 (1.09%) Open Source
12 22 (1.04%) Client/Server
13 21 (0.99%) Management Information System
14 20 (0.94%) Replication
15 15 (0.71%) iPad
15 15 (0.71%) AS400
16 14 (0.66%) EPoS
17 13 (0.61%) iSeries
17 13 (0.61%) Hedge funds
Operating Systems
1 1223 (57.74%) Windows
2 404 (19.07%) Windows Server 2008
3 361 (17.04%) Linux
4 282 (13.31%) Windows Server 2003
5 248 (11.71%) UNIX
6 239 (11.28%) Windows 7
7 184 (8.69%) Windows XP
8 178 (8.40%) Windows Server 2012
9 114 (5.38%) Windows 8
10 66 (3.12%) Windows Vista
11 48 (2.27%) Solaris
12 44 (2.08%) Mac OS X
13 32 (1.51%) Android
13 32 (1.51%) Red Hat Enterprise Linux
14 28 (1.32%) AIX
15 19 (0.90%) Apple iOS
16 18 (0.85%) Ubuntu
17 17 (0.80%) Windows 2000 Server
18 15 (0.71%) Windows 2000
19 14 (0.66%) HPUX
Processes & Methodologies
1 429 (20.25%) ITIL
2 91 (4.30%) Service Delivery
3 80 (3.78%) Project Management
4 78 (3.68%) Disaster Recovery
5 76 (3.59%) Service Management
6 74 (3.49%) CRM
7 61 (2.88%) Time Management
8 58 (2.74%) Business Intelligence
9 57 (2.69%) Problem Management
10 55 (2.60%) Incident Management
11 42 (1.98%) Root Cause Analysis
11 42 (1.98%) Analytics
12 39 (1.84%) Line Management
13 37 (1.75%) Change Management
14 36 (1.70%) ERP
15 34 (1.61%) Mentoring
16 33 (1.56%) Validation
17 31 (1.46%) Data Analysis
17 31 (1.46%) Systems Analysis
17 31 (1.46%) Configuration Management
Programming Languages
1 519 (24.50%) SQL
2 168 (7.93%) Java
3 106 (5.00%) JavaScript
4 66 (3.12%) Python
5 58 (2.74%) C#
6 48 (2.27%) PowerShell
7 38 (1.79%) PL/SQL
8 33 (1.56%) VBScript
8 33 (1.56%) PHP
9 31 (1.46%) Bash Shell
9 31 (1.46%) C
9 31 (1.46%) T-SQL
10 30 (1.42%) Perl
11 24 (1.13%) C++
12 21 (0.99%) Shell Script
13 14 (0.66%) VB
14 12 (0.57%) VB.NET
15 11 (0.52%) Ruby
16 4 (0.19%) ABAP
16 4 (0.19%) VBA
Qualifications
1 310 (14.64%) Degree
2 234 (11.05%) Microsoft Certification
3 154 (7.27%) MCSE
4 117 (5.52%) Cisco Certification
5 92 (4.34%) CCNA
5 92 (4.34%) MCP
6 82 (3.87%) Security Cleared
7 77 (3.64%) MCITP
8 75 (3.54%) MCSA
9 44 (2.08%) SC Cleared
10 42 (1.98%) ITIL Certification
11 36 (1.70%) CCNP
12 28 (1.32%) A+ Certification
13 25 (1.18%) CISSP
13 25 (1.18%) Network+ Certification
14 23 (1.09%) CEH
15 21 (0.99%) VMware Certified Professional (VCP)
16 20 (0.94%) MCTS
17 13 (0.61%) JNCIA
18 12 (0.57%) Citrix Certification
Quality Assurance & Compliance
1 216 (10.20%) SLA
2 24 (1.13%) ISO/IEC 27001
3 21 (0.99%) QA
4 10 (0.47%) ISO 9001
5 9 (0.42%) HL7
6 8 (0.38%) Sarbanes-Oxley
7 7 (0.33%) Data Quality
8 3 (0.14%) PCI DSS
9 2 (0.094%) COBIT
10 1 (0.047%) Solvency II
10 1 (0.047%) ISO 14001
System Software
1 587 (27.71%) Active Directory
2 271 (12.80%) VMware Infrastructure
3 137 (6.47%) Hyper-V
4 71 (3.35%) XenApp
5 60 (2.83%) vSphere
6 55 (2.60%) VMware ESX
7 39 (1.84%) Terminal Services
8 25 (1.18%) XenDesktop
9 24 (1.13%) VMware ESXi
10 19 (0.90%) Microsoft App-V
11 18 (0.85%) XenServer
12 11 (0.52%) VMware Workstation
13 9 (0.42%) NFS
14 8 (0.38%) Citrix Presentation Server
15 7 (0.33%) vCloud
15 7 (0.33%) Squid
15 7 (0.33%) Terminal Server
16 5 (0.24%) VMware Server
17 4 (0.19%) UAG
17 4 (0.19%) Postfix
Systems Management
1 70 (3.31%) SCCM
2 37 (1.75%) Backup Exec
3 28 (1.32%) SCOM
4 27 (1.27%) Norton AntiVirus
5 22 (1.04%) NetBackup
6 20 (0.94%) WSUS
7 10 (0.47%) Tivoli
8 7 (0.33%) HP SIM
8 7 (0.33%) McAfee ePO
9 6 (0.28%) Systems Management Server (SMS)
9 6 (0.28%) Control-M
10 5 (0.24%) BMC PATROL
11 4 (0.19%) Tivoli Storage Manager
11 4 (0.19%) MOM
11 4 (0.19%) CiscoWorks
12 3 (0.14%) Cisco CUCM
12 3 (0.14%) Nagios
13 2 (0.094%) MIMEsweeper
13 2 (0.094%) Cisco IPCC
13 2 (0.094%) Nessus
Vendors
1 854 (40.32%) Microsoft
2 479 (22.62%) VMware
3 249 (11.76%) Citrix
4 232 (10.95%) Cisco
5 214 (10.10%) Oracle
6 100 (4.72%) HP
7 74 (3.49%) Symantec
8 71 (3.35%) Bloomberg
9 66 (3.12%) Apple
10 47 (2.22%) Juniper
11 44 (2.08%) Dell
12 42 (1.98%) SAP
13 39 (1.84%) IBM
13 39 (1.84%) Sun
14 38 (1.79%) Reuters
15 34 (1.61%) McAfee
16 33 (1.56%) Red Hat
17 32 (1.51%) NetApp
18 30 (1.42%) Veeam
19 26 (1.23%) CheckPoint
Leeds, West Yorkshire
Circle Recruitment
Salary: £25000 - £40000 per annum + Benefits
Posted: 11 hours ago
West Sussex
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: 12 hours ago
Buckinghamshire
Experis Ltd
Salary: £34500.00 per annum + 3,750pa On-Call + Bens
Posted: 13 hours ago
Didcot, Oxfordshire
Randstad Technologies
Salary: £30000.00 - £35000.00 per annum + bonus and pension
Posted: 15 hours ago
East London
Evolution Recruitment Solutions
Salary: 30000 - 35000
Posted: 16 hours ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £23,000 per annum up to £23,000 + excellent bens
Posted: 16 hours ago
London
Conspicuous
Salary: From £35,000 to £45,000 per annum
Posted: 17 hours ago
Slough, Berkshire
Yoh Company
Salary: £30000 - £35000 per annum
Posted: 19 hours ago
St. Albans, Hertfordshire
Deanslist Limited
Salary: From £20,000 to £30,000 per annum + corporate benefits
Posted: 19 hours ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: 20 hours ago
Nottingham, Nottinghamshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Bonus, Benefits
Posted: 21 hours ago
Watford, Hertfordshire
RecruitmentRevolution.com Limited
Salary: From £50,000 to £60,000 per annum + Benefits + Bonus
Posted: Yesterday
York, North Yorkshire
Searchability.co.uk
Salary: £30000 - £40000 per annum
Posted: Yesterday
Hertfordshire
Sanderson
Salary: £28 - £31 per annum + Excellent Benefits
Posted: Yesterday
Welwyn Garden City, Hertfordshire
Sanderson
Posted: Yesterday
Hertfordshire
Informatiq Consulting
Salary: £30000 - £39000 per annum
Posted: Yesterday
Hook, Hampshire
Lorien Resourcing
Salary: Competitive
Posted: Yesterday
Macclesfield, Cheshire
Applause IT Innovation
Salary: £17000 - £20000 per annum + +Bens
Posted: Yesterday
Bracknell, Berkshire
Circle Recruitment
Salary: £26000 - £30000 per annum + bens
Posted: Yesterday
Aylesbury, Buckinghamshire
People Source Consulting
Salary: £25000 - £35000 per annum
Posted: Yesterday