The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 330 282 346
Rank change year-on-year
-48 +64
Permanent jobs requiring a Technical Support 856 1031 731
As % of all permanent IT jobs located in England 0.84% 0.97% 0.74%
As % of the Job Titles category 0.89% 1.03% 0.79%
Number of salaries quoted 751 846 627
Average salary £30,000 £31,000 £32,500
Average salary % change year-on-year
-3.22% -4.61%
90% offered a salary of more than £20,500 £22,500 £22,000
10% offered a salary of more than £47,500 £47,500 £47,500
UK excluding London average salary £28,000 £30,000 £30,500
% change year-on-year
-6.66% -1.63%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95990 100567 93038
As % of all permanent IT jobs located in England 94.21% 94.46% 94.23%
Number of salaries quoted 80962 82147 77980
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 4 September 2015.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -23 292 £32,500 +1.56% 30
London -89 229 £35,000 - 30
East of England +16 104 £30,000 -4.76% 15
Yorkshire +13 63 £24,500 +2.08% 8
North West +15 61 £24,875 -17.08% 11
South West -35 48 £27,000 +1.88% 9
West Midlands -6 34 £26,750 -16.40% 6
East Midlands -1 19 £33,574 +19.90% 4
North East -4 6 £23,300 -16.78%
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 4 September 2015, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 972 (55.86%) Windows
2 728 (41.84%) Microsoft
3 551 (31.67%) Active Directory
4 543 (31.21%) SQL
5 435 (25.00%) VMware
6 364 (20.92%) MS Excel
7 353 (20.29%) Linux
8 336 (19.31%) ITIL
9 332 (19.08%) MS Office
10 325 (18.68%) SQL Server
11 317 (18.22%) MS Exchange
12 315 (18.10%) Windows Server 2008
13 296 (17.01%) VMware Infrastructure
14 272 (15.63%) Cisco
15 264 (15.17%) Citrix
16 257 (14.77%) Windows Server 2012
17 244 (14.02%) Firewall
18 236 (13.56%) TCP/IP
19 231 (13.28%) Finance
20 229 (13.16%) DNS
21 209 (12.01%) UNIX
22 208 (11.95%) Degree
23 195 (11.21%) Windows 7
24 194 (11.15%) LAN
24 194 (11.15%) Windows Server 2003
25 182 (10.46%) SLA
26 179 (10.29%) WAN
27 176 (10.11%) Microsoft Certification
28 172 (9.89%) Oracle
29 168 (9.66%) Hyper-V

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 4 September 2015, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 317 (18.22%) MS Exchange
2 128 (7.36%) Exchange Server 2010
3 112 (6.44%) IIS
4 89 (5.11%) SharePoint
5 84 (4.83%) Exchange Server 2013
6 72 (4.14%) Tomcat
7 56 (3.22%) Apache
7 56 (3.22%) Exchange Server 2007
8 49 (2.82%) Lync
9 33 (1.90%) Exchange Server 2003
10 22 (1.26%) WebSphere
11 19 (1.09%) GlassFish
12 18 (1.03%) Blackberry Enterprise Server
13 15 (0.86%) WebLogic
14 10 (0.57%) JBoss
14 10 (0.57%) SharePoint 2013
15 9 (0.52%) SharePoint 2010
16 7 (0.40%) WorkSite
17 6 (0.34%) IBM Notes
18 5 (0.29%) Tuxedo
Applications
1 364 (20.92%) MS Excel
2 332 (19.08%) MS Office
3 12 (0.69%) MS PowerPoint
4 5 (0.29%) MS Visio
5 3 (0.17%) InfoPath
6 2 (0.11%) AutoCAD
6 2 (0.11%) Adobe Creative Suite
6 2 (0.11%) Photoshop
7 1 (0.057%) MS Project
7 1 (0.057%) SOLIDWORKS
7 1 (0.057%) Adobe Illustrator
7 1 (0.057%) InDesign
7 1 (0.057%) Adobe Captivate
7 1 (0.057%) Spreadsheet
Business Applications
1 28 (1.61%) Dynamics CRM
2 14 (0.80%) SAP Business One
3 11 (0.63%) Remedy ITSM
4 10 (0.57%) Oracle Procure-to-Pay
4 10 (0.57%) Northgate Housing
5 4 (0.23%) ACBS
5 4 (0.23%) ResourceLink
5 4 (0.23%) Dynamics NAV
6 3 (0.17%) Dynamics AX
6 3 (0.17%) LatentZero
6 3 (0.17%) SAP Oil and Gas
6 3 (0.17%) HiInvest
6 3 (0.17%) Decalog
6 3 (0.17%) thinkFolio
7 2 (0.11%) Oracle EBS R12
7 2 (0.11%) Nortel Periphonics
7 2 (0.11%) BusinessWare
8 1 (0.057%) assyst
8 1 (0.057%) Exstream
8 1 (0.057%) Oracle EBS
Cloud Services
1 95 (5.46%) Office 365
2 48 (2.76%) SaaS
3 29 (1.67%) IaaS
4 19 (1.09%) Mimecast
5 11 (0.63%) Microsoft Azure
6 10 (0.57%) Google Analytics
7 9 (0.52%) Amazon AWS
8 8 (0.46%) Cloud Computing
9 2 (0.11%) Google Apps
9 2 (0.11%) Yammer
10 1 (0.057%) MailChimp
Communications & Networking
1 244 (14.02%) Firewall
2 236 (13.56%) TCP/IP
3 229 (13.16%) DNS
4 194 (11.15%) LAN
5 179 (10.29%) WAN
6 161 (9.25%) VPN
7 147 (8.45%) DHCP
8 133 (7.64%) SAN
9 122 (7.01%) VoIP
10 93 (5.34%) Internet
11 58 (3.33%) Broadband
12 48 (2.76%) VLAN
13 46 (2.64%) SMTP
14 44 (2.53%) NAS
15 39 (2.24%) Wireless
16 38 (2.18%) Cisco IOS
17 30 (1.72%) MPLS
18 29 (1.67%) Ethernet
19 28 (1.61%) NetScaler
20 25 (1.44%) POP3
Database & Business Intelligence
1 325 (18.68%) SQL Server
2 67 (3.85%) SQL Server 2008
3 52 (2.99%) MySQL
4 50 (2.87%) SQL Server 2005
5 41 (2.36%) Relational Database
6 34 (1.95%) SQL Server 2012
7 30 (1.72%) Oracle Database
8 21 (1.21%) SQL Server Reporting Services
9 19 (1.09%) RDBMS
9 19 (1.09%) PostgreSQL
10 18 (1.03%) SQL Server Integration Services
11 17 (0.98%) DB2
12 12 (0.69%) BusinessObjects
13 11 (0.63%) Crystal Reports
13 11 (0.63%) MS Access
13 11 (0.63%) MongoDB
14 10 (0.57%) Big Data
15 8 (0.46%) Hadoop
16 5 (0.29%) Oracle Database 11g
16 5 (0.29%) SAP HANA
Development Applications
1 22 (1.26%) Visual Studio
2 18 (1.03%) JIRA
3 7 (0.40%) Oracle Forms
4 5 (0.29%) PowerBuilder
4 5 (0.29%) Selenium
4 5 (0.29%) Team Foundation Server
4 5 (0.29%) Emacs
4 5 (0.29%) SQL Server Management Studio (SSMS)
5 2 (0.11%) Firebug
5 2 (0.11%) Oracle APEX
5 2 (0.11%) Subversion
5 2 (0.11%) Maven
6 1 (0.057%) ERwin
6 1 (0.057%) LabVIEW
6 1 (0.057%) Eclipse
6 1 (0.057%) Toad
6 1 (0.057%) PROIV
6 1 (0.057%) FishEye
6 1 (0.057%) Jenkins
General
1 231 (13.28%) Finance
2 142 (8.16%) Telecoms
3 58 (3.33%) German Language
4 47 (2.70%) Retail
5 45 (2.59%) Banking
6 44 (2.53%) French Language
7 43 (2.47%) Legal
8 31 (1.78%) Marketing
9 30 (1.72%) Law
10 26 (1.49%) Front Office
10 26 (1.49%) Back Office
11 25 (1.44%) Italian Language
12 23 (1.32%) Spanish Language
13 18 (1.03%) Electronics
13 18 (1.03%) Manufacturing
14 17 (0.98%) Games
15 13 (0.75%) Financial Institution
15 13 (0.75%) Investment Banking
16 12 (0.69%) Dutch Language
17 9 (0.52%) Advertising
Libraries, Frameworks & Software Standards
1 153 (8.79%) .NET
2 84 (4.83%) XML
3 58 (3.33%) HTML
4 39 (2.24%) Web Services
5 37 (2.13%) CSS
6 25 (1.44%) ASP.NET
7 17 (0.98%) Application Packaging
8 16 (0.92%) Middleware
9 15 (0.86%) JSON
10 14 (0.80%) FIX Protocol
11 10 (0.57%) SOAP
12 9 (0.52%) .NET Framework
13 8 (0.46%) J2EE
14 7 (0.40%) Servlets
14 7 (0.40%) ActiveX
15 5 (0.29%) COM
15 5 (0.29%) HTML5
15 5 (0.29%) Entity Framework
15 5 (0.29%) REST
16 4 (0.23%) jQuery
Miscellaneous
1 163 (9.37%) Analytical Skills
2 116 (6.67%) Blackberry
3 101 (5.80%) Computer Science
4 99 (5.69%) Data Centre
5 67 (3.85%) Mathematics
6 57 (3.28%) Management Information System
7 37 (2.13%) Physics
7 37 (2.13%) Chemistry
8 31 (1.78%) AS400
9 27 (1.55%) iSeries
10 26 (1.49%) Client/Server
11 23 (1.32%) iPad
12 21 (1.21%) Enterprise Software
13 20 (1.15%) iPhone
14 17 (0.98%) LPAR
15 13 (0.75%) Equities
16 12 (0.69%) Foreign Exchange (FX)
16 12 (0.69%) EPoS
17 11 (0.63%) Replication
17 11 (0.63%) Clustering
Operating Systems
1 972 (55.86%) Windows
2 353 (20.29%) Linux
3 315 (18.10%) Windows Server 2008
4 257 (14.77%) Windows Server 2012
5 209 (12.01%) UNIX
6 195 (11.21%) Windows 7
7 194 (11.15%) Windows Server 2003
8 109 (6.26%) Windows 8
9 82 (4.71%) Windows XP
10 69 (3.97%) Android
11 60 (3.45%) Apple iOS
12 47 (2.70%) Mac OS X
13 35 (2.01%) Red Hat Enterprise Linux
14 24 (1.38%) Solaris
14 24 (1.38%) Windows Vista
15 22 (1.26%) CentOS
16 19 (1.09%) Windows 2000 Server
17 12 (0.69%) Ubuntu
17 12 (0.69%) OS/400
18 11 (0.63%) Windows 2000
Processes & Methodologies
1 336 (19.31%) ITIL
2 103 (5.92%) Service Delivery
3 87 (5.00%) CRM
4 81 (4.66%) Service Management
5 79 (4.54%) Project Management
6 61 (3.51%) Incident Management
7 57 (3.28%) Time Management
8 49 (2.82%) Mentoring
9 48 (2.76%) Software Engineering
10 41 (2.36%) Root Cause Analysis
11 39 (2.24%) ERP
12 37 (2.13%) Software Testing
13 36 (2.07%) ITSM
14 34 (1.95%) Workflow
14 34 (1.95%) Configuration Management
15 31 (1.78%) Change Management
16 30 (1.72%) Disaster Recovery
17 29 (1.67%) Vulnerability Management
17 29 (1.67%) Coaching
18 28 (1.61%) Problem Management
Programming Languages
1 543 (31.21%) SQL
2 90 (5.17%) Java
3 68 (3.91%) VB
4 59 (3.39%) JavaScript
5 51 (2.93%) PowerShell
6 44 (2.53%) VB.NET
7 43 (2.47%) Perl
8 41 (2.36%) C#
9 37 (2.13%) C
10 35 (2.01%) Python
11 33 (1.90%) T-SQL
12 31 (1.78%) PHP
13 27 (1.55%) C++
14 26 (1.49%) VBA
15 21 (1.21%) VBScript
15 21 (1.21%) Bash Shell
15 21 (1.21%) Shell Script
16 12 (0.69%) PL/SQL
17 9 (0.52%) F#
17 9 (0.52%) VB6
Qualifications
1 208 (11.95%) Degree
2 176 (10.11%) Microsoft Certification
3 141 (8.10%) Cisco Certification
4 132 (7.59%) CCNA
5 96 (5.52%) MCSE
6 54 (3.10%) MCITP
7 50 (2.87%) MCP
8 43 (2.47%) MCSA
9 33 (1.90%) CCNP
10 30 (1.72%) A+ Certification
11 29 (1.67%) Security Cleared
12 26 (1.49%) SC Cleared
12 26 (1.49%) CEH
12 26 (1.49%) CISSP
13 20 (1.15%) ITIL Certification
14 19 (1.09%) MCTS
15 15 (0.86%) VMware Certified Professional (VCP)
15 15 (0.86%) MCDST
15 15 (0.86%) Citrix Certification
16 13 (0.75%) CCA
Quality Assurance & Compliance
1 182 (10.46%) SLA
2 31 (1.78%) QA
3 17 (0.98%) ISO/IEC 27001
4 7 (0.40%) COBIT
5 6 (0.34%) PCI DSS
6 5 (0.29%) Sarbanes-Oxley
7 2 (0.11%) ISO 9001
8 1 (0.057%) Data Quality
System Software
1 551 (31.67%) Active Directory
2 296 (17.01%) VMware Infrastructure
3 168 (9.66%) Hyper-V
4 88 (5.06%) XenApp
5 60 (3.45%) vSphere
6 52 (2.99%) VMware ESX
7 41 (2.36%) XenServer
8 35 (2.01%) VMware ESXi
9 33 (1.90%) XenDesktop
9 33 (1.90%) Terminal Services
10 24 (1.38%) Terminal Server
11 15 (0.86%) Microsoft App-V
12 12 (0.69%) ISA Server
12 12 (0.69%) vCloud
13 9 (0.52%) Forefront TMG
14 8 (0.46%) UAG
15 7 (0.40%) VMware Server
16 6 (0.34%) NFS
17 3 (0.17%) Citrix Presentation Server
17 3 (0.17%) IMail Server
Systems Management
1 76 (4.37%) SCCM
2 39 (2.24%) SCOM
3 29 (1.67%) Backup Exec
4 27 (1.55%) WSUS
5 20 (1.15%) Norton AntiVirus
6 14 (0.80%) McAfee ePO
7 10 (0.57%) NetBackup
7 10 (0.57%) Symantec Endpoint Protection
8 9 (0.52%) Nagios
9 8 (0.46%) AirWatch
10 7 (0.40%) Forefront Identity Manager
10 7 (0.40%) EdgeSight
11 6 (0.34%) Nmap
12 5 (0.29%) OpenView
12 5 (0.29%) Cisco CUCM
13 4 (0.23%) Dollar Universe
13 4 (0.23%) SCVMM
14 3 (0.17%) ZABBIX
14 3 (0.17%) CiscoWorks
14 3 (0.17%) ITRS Geneos
Vendors
1 728 (41.84%) Microsoft
2 435 (25.00%) VMware
3 272 (15.63%) Cisco
4 264 (15.17%) Citrix
5 172 (9.89%) Oracle
6 91 (5.23%) HP
7 89 (5.11%) Apple
8 46 (2.64%) Dell
9 41 (2.36%) Symantec
10 40 (2.30%) IBM
10 40 (2.30%) NetApp
11 38 (2.18%) Red Hat
12 30 (1.72%) BT
13 29 (1.67%) EMC
14 27 (1.55%) Nokia
15 26 (1.49%) Veeam
16 24 (1.38%) LANDesk
17 23 (1.32%) SonicWALL
18 22 (1.26%) Avaya
18 22 (1.26%) Juniper
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Salary: £19000 - £21000 per annum + + Pension and other Benefits
Posted: 18 hours ago
London
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Salary: £0.00 per annum
Posted: 19 hours ago
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Salary: £Excellent
Posted: 20 hours ago
City, London
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Salary: £18000 - £22000 per annum + Full Benefits
Posted: 21 hours ago
City, London
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Salary: Competitive salary + strong benefits package
Posted: Yesterday
London
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Salary: £40000.00 per annum + Benefits
Posted: Yesterday
City, London
Burnham Resources
Salary: From £35,000 to £40,000 per annum
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £24000 per annum + benefits
Posted: Yesterday
City, Edinburgh
RecruitmentRevolution com
Posted: Yesterday
Taunton, Somerset
Searchability
Salary: £19000 - £23000 per annum + Benefits
Posted: Yesterday
Taunton, Somerset
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Salary: £19000 - £23000 per annum + Benefits
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Hertfordshire
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Salary: £35000 - £45000 per annum
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Salary: £35000 - £50000 per annum + Benefits
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Surrey
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Salary: £25000.00 - £30000.00 per annum + benefits
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Surrey
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Coalville, Leicestershire
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Salary: £17000 - £18000 per annum + Great Company + Benefits
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Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £30,000 per annum
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Harrogate, North Yorkshire
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Salary: From £32,000 to £37,000 per annum
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High Wycombe, Buckinghamshire
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