The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 270 316 272
Rank change year-on-year
+46 -44
Permanent jobs requiring a Technical Support 1084 893 1063
As % of all permanent IT jobs located in England 1.05% 0.89% 0.99%
As % of the Job Titles category 1.11% 0.94% 1.04%
Number of salaries quoted 969 749 871
Average salary £32,500 £32,500 £30,000
Average salary % change year-on-year
- +8.33%
90% offered a salary of more than £21,000 £22,000 £21,500
10% offered a salary of more than £45,000 £52,500 £42,500
UK excluding London average salary £30,500 £31,500 £30,000
% change year-on-year
-3.17% +5.00%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97560 95205 102446
As % of all permanent IT jobs located in England 94.69% 94.71% 95.25%
Number of salaries quoted 81838 78046 88983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 29 December 2014.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +34 413 £35,000 +7.69% 42
London +34 323 £35,000 -2.77% 26
East of England -10 109 £29,500 -4.83% 7
South West -7 64 £26,250 -4.54% 1
Yorkshire -15 50 £25,000 -21.87% 15
North West -8 48 £27,000 -1.81% 4
East Midlands +44 47 £31,250 +12.61% 4
West Midlands -8 31 £32,500 +6.55% 3
North East -7 11 £26,500 +6.00%
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 29 December 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1239 (58.50%) Windows
2 889 (41.97%) Microsoft
3 599 (28.28%) Active Directory
4 514 (24.27%) SQL
5 494 (23.32%) VMware
6 449 (21.20%) MS Excel
7 433 (20.44%) Windows Server 2008
8 418 (19.74%) SQL Server
9 413 (19.50%) ITIL
10 397 (18.74%) MS Exchange
11 384 (18.13%) MS Office
12 369 (17.42%) Linux
13 330 (15.58%) Degree
14 311 (14.68%) Finance
15 309 (14.59%) TCP/IP
16 306 (14.45%) VMware Infrastructure
17 300 (14.16%) Firewall
18 290 (13.69%) Windows Server 2003
19 285 (13.46%) Cisco
20 281 (13.27%) Citrix
21 270 (12.75%) UNIX
22 264 (12.46%) Windows 7
23 258 (12.18%) DNS
24 224 (10.58%) Windows Server 2012
25 218 (10.29%) LAN
26 217 (10.25%) Oracle
27 215 (10.15%) Microsoft Certification
28 209 (9.87%) Analytical Skills
29 197 (9.30%) WAN
29 197 (9.30%) Windows XP

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 29 December 2014, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 397 (18.74%) MS Exchange
2 169 (7.98%) IIS
3 154 (7.27%) SharePoint
4 138 (6.52%) Exchange Server 2010
5 90 (4.25%) Exchange Server 2007
6 76 (3.59%) Exchange Server 2013
7 68 (3.21%) Exchange Server 2003
8 56 (2.64%) Lync
9 39 (1.84%) Tomcat
10 35 (1.65%) Apache
11 31 (1.46%) Lotus Domino
12 26 (1.23%) Blackberry Enterprise Server
13 22 (1.04%) JBoss
14 21 (0.99%) WebLogic
15 19 (0.90%) IBM Notes
16 15 (0.71%) ColdFusion
17 12 (0.57%) WebSphere
17 12 (0.57%) SharePoint 2010
18 11 (0.52%) WorkSite
19 10 (0.47%) SAS
Applications
1 449 (21.20%) MS Excel
2 384 (18.13%) MS Office
3 32 (1.51%) MS PowerPoint
4 10 (0.47%) Acrobat
5 9 (0.42%) Photoshop
6 7 (0.33%) Spreadsheet
7 6 (0.28%) Adobe Illustrator
7 6 (0.28%) InDesign
8 5 (0.24%) MS Project
8 5 (0.24%) MS Visio
9 2 (0.094%) PrintSoft PReS
10 1 (0.047%) AutoCAD
10 1 (0.047%) S-PLUS
Business Applications
1 22 (1.04%) Dynamics CRM
2 20 (0.94%) Oracle EBS
3 19 (0.90%) Oracle EBS R12
4 16 (0.76%) Dynamics AX
5 13 (0.61%) Towers Watson Igloo
6 9 (0.42%) Oracle General Ledger
7 7 (0.33%) Oracle Payables
7 7 (0.33%) Oracle Receivables
7 7 (0.33%) Oracle Assets
8 6 (0.28%) SAP SRM
8 6 (0.28%) Oracle Financials
8 6 (0.28%) Oracle Applications
9 5 (0.24%) Remedy ITSM
9 5 (0.24%) SAP Business One
9 5 (0.24%) Oracle Cash Management
10 3 (0.14%) Oracle 11i
11 2 (0.094%) PeopleSoft HRMS
11 2 (0.094%) Agresso
11 2 (0.094%) Oracle ERP
11 2 (0.094%) BPCS
Cloud Services
1 54 (2.55%) Office 365
2 38 (1.79%) SaaS
3 22 (1.04%) IaaS
4 15 (0.71%) PaaS
5 6 (0.28%) Cloud Computing
6 3 (0.14%) Microsoft Azure
7 1 (0.047%) Amazon AWS
7 1 (0.047%) Amazon EC2
7 1 (0.047%) Amazon S3
7 1 (0.047%) Google Apps
7 1 (0.047%) Route 53
7 1 (0.047%) IBM SmartCloud
7 1 (0.047%) ElastiCache
7 1 (0.047%) Amazon ElastiCache
Communications & Networking
1 309 (14.59%) TCP/IP
2 300 (14.16%) Firewall
3 258 (12.18%) DNS
4 218 (10.29%) LAN
5 197 (9.30%) WAN
6 188 (8.88%) DHCP
6 188 (8.88%) VPN
7 168 (7.93%) Internet
8 160 (7.55%) SAN
9 112 (5.29%) VoIP
10 55 (2.60%) Wireless
10 55 (2.60%) VLAN
11 41 (1.94%) MPLS
12 35 (1.65%) HTTP
13 33 (1.56%) SMTP
14 31 (1.46%) Broadband
14 31 (1.46%) iSCSI
15 30 (1.42%) Ethernet
16 29 (1.37%) PBX
17 26 (1.23%) Intranet
Database & Business Intelligence
1 418 (19.74%) SQL Server
2 93 (4.39%) MySQL
3 78 (3.68%) SQL Server 2008
4 75 (3.54%) SQL Server 2005
5 58 (2.74%) Relational Database
6 42 (1.98%) SQL Server 2012
6 42 (1.98%) Oracle Database
7 33 (1.56%) SQL Server Reporting Services
8 32 (1.51%) RDBMS
9 24 (1.13%) Big Data
10 23 (1.09%) SQL Server 2000
11 22 (1.04%) Oracle Reports
12 20 (0.94%) Oracle Database 10g
13 18 (0.85%) DB2
14 15 (0.71%) Crystal Reports
14 15 (0.71%) MS Access
15 14 (0.66%) Data Mining
16 9 (0.42%) SQL Server Integration Services
16 9 (0.42%) PostgreSQL
17 7 (0.33%) Base SAS
Development Applications
1 22 (1.04%) Oracle Forms
2 11 (0.52%) SQL Server Management Studio (SSMS)
3 10 (0.47%) Team Foundation Server
4 6 (0.28%) Visual Studio
4 6 (0.28%) Toad
4 6 (0.28%) Dreamweaver
5 5 (0.24%) Eclipse
5 5 (0.24%) Subversion
5 5 (0.24%) JIRA
6 3 (0.14%) Maven
6 3 (0.14%) InstallShield
7 2 (0.094%) AdminStudio
7 2 (0.094%) VSS/SourceSafe
7 2 (0.094%) QuickTest Pro
7 2 (0.094%) LoadRunner
7 2 (0.094%) Git (software)
7 2 (0.094%) Jenkins
8 1 (0.047%) Hudson
8 1 (0.047%) MSBuild
8 1 (0.047%) ProC
General
1 311 (14.68%) Finance
2 109 (5.15%) Telecoms
3 94 (4.44%) French Language
4 85 (4.01%) German Language
5 57 (2.69%) Law
6 46 (2.17%) Retail
7 45 (2.12%) Banking
7 45 (2.12%) Front Office
8 42 (1.98%) Legal
9 39 (1.84%) Spanish Language
10 36 (1.70%) Marketing
11 34 (1.61%) Back Office
12 31 (1.46%) Manufacturing
13 21 (0.99%) Advertising
14 20 (0.94%) Electronics
14 20 (0.94%) Japanese Language
15 17 (0.80%) Italian Language
16 16 (0.76%) Multimedia
17 10 (0.47%) Publishing
17 10 (0.47%) Mandarin Language
Libraries, Frameworks & Software Standards
1 136 (6.42%) .NET
2 121 (5.71%) HTML
3 109 (5.15%) XML
4 56 (2.64%) CSS
5 50 (2.36%) ASP.NET
6 48 (2.27%) Web Services
7 40 (1.89%) SOAP
8 27 (1.27%) J2EE
9 18 (0.85%) DHTML
10 16 (0.76%) COM
10 16 (0.76%) JSP
11 15 (0.71%) DOM
12 13 (0.61%) Application Packaging
12 13 (0.61%) jQuery
12 13 (0.61%) HTML5
13 10 (0.47%) .NET Framework
14 9 (0.42%) Classic ASP
15 8 (0.38%) XHTML
15 8 (0.38%) Spring
15 8 (0.38%) FIX Protocol
Miscellaneous
1 209 (9.87%) Analytical Skills
2 105 (4.96%) Computer Science
3 98 (4.63%) Blackberry
4 59 (2.79%) Clustering
5 41 (1.94%) Mathematics
6 33 (1.56%) Fat Client
6 33 (1.56%) Thin Client
6 33 (1.56%) Biometrics
7 30 (1.42%) Client/Server
7 30 (1.42%) Enterprise Software
8 28 (1.32%) iPhone
9 27 (1.27%) Video Conferencing
9 27 (1.27%) Management Information System
10 22 (1.04%) Social Media
11 19 (0.90%) iPad
11 19 (0.90%) Open Source
12 17 (0.80%) Replication
13 14 (0.66%) EPoS
14 13 (0.61%) AS400
15 12 (0.57%) Hedge funds
Operating Systems
1 1239 (58.50%) Windows
2 433 (20.44%) Windows Server 2008
3 369 (17.42%) Linux
4 290 (13.69%) Windows Server 2003
5 270 (12.75%) UNIX
6 264 (12.46%) Windows 7
7 224 (10.58%) Windows Server 2012
8 197 (9.30%) Windows XP
9 133 (6.28%) Windows 8
10 77 (3.64%) Windows Vista
11 50 (2.36%) Solaris
12 45 (2.12%) Mac OS X
13 38 (1.79%) Android
14 34 (1.61%) Red Hat Enterprise Linux
15 28 (1.32%) AIX
16 27 (1.27%) Apple iOS
17 25 (1.18%) Windows 2000 Server
18 16 (0.76%) HPUX
19 13 (0.61%) Windows 2000
20 10 (0.47%) CentOS
Processes & Methodologies
1 413 (19.50%) ITIL
2 101 (4.77%) Service Delivery
3 90 (4.25%) CRM
4 71 (3.35%) Service Management
5 70 (3.31%) Disaster Recovery
5 70 (3.31%) Incident Management
6 63 (2.97%) Time Management
7 62 (2.93%) Project Management
8 49 (2.31%) Problem Management
8 49 (2.31%) Root Cause Analysis
9 43 (2.03%) Business Intelligence
9 43 (2.03%) Mentoring
10 41 (1.94%) Configuration Management
10 41 (1.94%) Migration
11 39 (1.84%) Line Management
12 37 (1.75%) Continuous Improvement
13 35 (1.65%) Kalman Filter
14 34 (1.61%) Release Management
14 34 (1.61%) ERP
15 32 (1.51%) Analytics
Programming Languages
1 514 (24.27%) SQL
2 178 (8.40%) Java
3 100 (4.72%) JavaScript
4 82 (3.87%) C#
5 57 (2.69%) Python
6 55 (2.60%) PowerShell
7 50 (2.36%) VBScript
8 38 (1.79%) C++
9 31 (1.46%) T-SQL
10 30 (1.42%) C
10 30 (1.42%) Shell Script
11 28 (1.32%) Perl
11 28 (1.32%) PHP
12 27 (1.27%) PL/SQL
13 22 (1.04%) Bash Shell
14 15 (0.71%) Ruby
15 14 (0.66%) VB
16 8 (0.38%) VB.NET
17 5 (0.24%) VBA
18 3 (0.14%) ABAP
Qualifications
1 330 (15.58%) Degree
2 215 (10.15%) Microsoft Certification
3 128 (6.04%) Cisco Certification
4 127 (6.00%) MCSE
5 99 (4.67%) CCNA
6 91 (4.30%) MCP
7 85 (4.01%) MCSA
8 71 (3.35%) Security Cleared
9 53 (2.50%) MCITP
10 47 (2.22%) CCNP
11 44 (2.08%) ITIL Certification
12 42 (1.98%) A+ Certification
13 37 (1.75%) Citrix Certification
14 35 (1.65%) CISSP
14 35 (1.65%) SC Cleared
15 31 (1.46%) CEH
16 30 (1.42%) VMware Certified Professional (VCP)
17 29 (1.37%) CCA
18 22 (1.04%) MCTS
18 22 (1.04%) Network+ Certification
Quality Assurance & Compliance
1 195 (9.21%) SLA
2 22 (1.04%) ISO/IEC 27001
3 14 (0.66%) QA
4 9 (0.42%) HL7
4 9 (0.42%) Data Quality
5 8 (0.38%) ISO 9001
6 3 (0.14%) Sarbanes-Oxley
7 2 (0.094%) PCI DSS
8 1 (0.047%) Solvency II
8 1 (0.047%) ISO 14001
8 1 (0.047%) COBIT
System Software
1 599 (28.28%) Active Directory
2 306 (14.45%) VMware Infrastructure
3 147 (6.94%) Hyper-V
4 106 (5.00%) XenApp
5 79 (3.73%) vSphere
6 51 (2.41%) XenDesktop
6 51 (2.41%) VMware ESX
7 48 (2.27%) Terminal Services
8 39 (1.84%) VMware ESXi
9 30 (1.42%) XenServer
10 26 (1.23%) Microsoft App-V
11 17 (0.80%) Terminal Server
12 11 (0.52%) VMware Workstation
13 6 (0.28%) PowerHA
14 5 (0.24%) VMware Server
15 4 (0.19%) Forefront TMG
15 4 (0.19%) vCloud
15 4 (0.19%) NFS
16 3 (0.14%) Firmware
16 3 (0.14%) Nmap
Systems Management
1 76 (3.59%) SCCM
2 68 (3.21%) Backup Exec
3 36 (1.70%) Norton AntiVirus
4 33 (1.56%) SCOM
5 28 (1.32%) WSUS
6 17 (0.80%) NetBackup
7 14 (0.66%) Symantec Endpoint Protection
8 13 (0.61%) EdgeSight
9 10 (0.47%) Systems Management Server (SMS)
10 8 (0.38%) OpenView Configuration Management
11 7 (0.33%) Tivoli
11 7 (0.33%) EMC NetWorker
12 6 (0.28%) McAfee ePO
12 6 (0.28%) MOM
13 5 (0.24%) Cisco CUCM
13 5 (0.24%) XenMobile
14 4 (0.19%) CiscoWorks
15 3 (0.14%) Tivoli Storage Manager
15 3 (0.14%) Control-M
15 3 (0.14%) Nagios
Vendors
1 889 (41.97%) Microsoft
2 494 (23.32%) VMware
3 285 (13.46%) Cisco
4 281 (13.27%) Citrix
5 217 (10.25%) Oracle
6 101 (4.77%) Symantec
7 92 (4.34%) HP
8 70 (3.31%) Apple
9 59 (2.79%) Dell
10 57 (2.69%) Bloomberg
11 48 (2.27%) Juniper
12 43 (2.03%) Red Hat
13 41 (1.94%) Veeam
14 36 (1.70%) CheckPoint
14 36 (1.70%) Open Text
15 35 (1.65%) NetApp
16 33 (1.56%) IBM
17 31 (1.46%) SAP
17 31 (1.46%) Sun
17 31 (1.46%) McAfee
West Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum plus good benefits
Posted: 1 hour ago
City, London
Harrington Starr
Salary: £50000 - £60000 per annum
Posted: Yesterday
Richmond, Surrey
Secure Virtual
Salary: Package (Depending on Experience)
Posted: Yesterday
Richmond, Surrey
Secure Virtual
Salary: Package (Depending on Experience)
Posted: Yesterday
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Camberley, Surrey
IT Connections
Salary: to £24,000 + 20% Shift Allowance
Posted: 2 days ago
Hampshire
Lorien Resourcing
Salary: benefits package
Posted: 4 days ago
Reading, Berkshire
I.T. Skillfinder
Salary: £32500 - £37500 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 4 days ago
Woking, Surrey
Informatiq Consulting
Salary: £Excellent Salary + Benefits
Posted: 4 days ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £40,000 per annum
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum + Benefits+training opportunities
Posted: 5 days ago
Guildford, Surrey
Lorien Resourcing
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Tadcaster, North Yorkshire
Oscar Associates (UK) Ltd
Salary: £22000 - £24000 per annum + Beneifts
Posted: 5 days ago
Doncaster, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £23000 - £25000 per annum + on call and benefits
Posted: 5 days ago
Hook, Hampshire
Lorien Resourcing
Salary: Competitive
Posted: 5 days ago
Surrey
Clearwater People Solutions
Salary: £55000 - £60000 Per Annum + extensive benefits
Posted: 5 days ago
City, London
Yoh Company
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 5 days ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 5 days ago
City, London
Ashdown IT
Salary: £35000 - £38000 per annum
Posted: 5 days ago