The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 355 329 314
Rank change year-on-year
-26 -15
Permanent jobs requiring a Technical Support 832 993 1081
As % of all permanent IT jobs located in England 0.86% 0.95% 0.97%
As % of the Job Titles category 0.89% 0.98% 1.01%
Number of salaries quoted 757 863 921
Average salary £31,500 £32,000 £32,500
Average salary % change year-on-year
-1.56% -1.53%
90% offered a salary of more than £20,480 £20,500 £21,500
10% offered a salary of more than £50,000 £48,300 £52,500
UK excluding London average salary £27,500 £30,000 £28,500
% change year-on-year
-8.33% +5.26%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93119 101042 107544
As % of all permanent IT jobs located in England 96.31% 96.53% 96.46%
Number of salaries quoted 79018 83306 88027
Average salary £47,000 £45,000 £45,000
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 1 May 2016.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -5 284 £29,500 -9.23% 22
London -40 273 £38,500 +10.00% 18
Yorkshire +5 68 £22,500 -25.00% 7
East of England -8 66 £35,000 +34.61% 4
North West +19 46 £23,000 -17.85% 5
South West -31 41 £29,000 -10.76% 7
West Midlands -18 26 £25,310 -0.74% 6
East Midlands +9 16 £40,000 +63.26% 3
North East +10 10 £22,750 -2.77%
Midlands - 1 £37,500 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 1 May 2016, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 940 (54.81%) Windows
2 639 (37.26%) Microsoft
3 586 (34.17%) Active Directory
4 495 (28.86%) Windows Server
5 450 (26.24%) VMware
6 433 (25.25%) SQL
7 348 (20.29%) Degree
8 320 (18.66%) MS Excel
9 318 (18.54%) MS Exchange
10 303 (17.67%) Windows Server 2008
11 297 (17.32%) Linux
12 280 (16.33%) Windows Server 2012
13 269 (15.69%) ITIL
14 266 (15.51%) VMware Infrastructure
15 258 (15.04%) Firewall
16 251 (14.64%) MS Office
17 248 (14.46%) Finance
18 244 (14.23%) SQL Server
19 225 (13.12%) TCP/IP
20 220 (12.83%) Cisco
21 217 (12.65%) Analytical Skills
22 213 (12.42%) Windows 7
23 181 (10.55%) Unix
24 177 (10.32%) Windows Server 2003
25 173 (10.09%) Oracle
26 172 (10.03%) SLA
27 168 (9.80%) Hyper-V
28 157 (9.15%) LAN
29 153 (8.92%) DNS
30 148 (8.63%) Citrix

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 1 May 2016, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 318 (18.54%) MS Exchange
2 141 (8.22%) IIS
3 128 (7.46%) Exchange Server 2013
4 122 (7.11%) Exchange Server 2010
5 96 (5.60%) SharePoint
6 80 (4.66%) Apache
7 70 (4.08%) Tomcat
8 60 (3.50%) WebSphere
9 52 (3.03%) Exchange Server 2007
10 41 (2.39%) JBoss
11 40 (2.33%) WebLogic
12 39 (2.27%) Exchange Server 2003
13 30 (1.75%) Exchange Server 2000
14 20 (1.17%) Skype for Business
15 18 (1.05%) BizTalk Server
15 18 (1.05%) CMS
16 14 (0.82%) SharePoint 2010
17 10 (0.58%) IBM Notes
17 10 (0.58%) Site Server
18 9 (0.52%) WebSphere Application Server
Applications
1 320 (18.66%) MS Excel
2 251 (14.64%) MS Office
3 5 (0.29%) MS PowerPoint
4 3 (0.17%) Adobe Creative Suite
4 3 (0.17%) MS Visio
5 2 (0.12%) MS Project
6 1 (0.058%) Photoshop
Business Applications
1 7 (0.41%) Dynamics CRM
2 5 (0.29%) Decalog
2 5 (0.29%) HiInvest
2 5 (0.29%) LatentZero
2 5 (0.29%) thinkFolio
3 4 (0.23%) Dynamics AX
3 4 (0.23%) Infor SunSystems
3 4 (0.23%) Oracle EBS
3 4 (0.23%) Oracle EBS R12
3 4 (0.23%) Salesforce.com CRM
4 3 (0.17%) Oracle Assets
4 3 (0.17%) Oracle General Ledger
4 3 (0.17%) Oracle iProcurement
4 3 (0.17%) Oracle Payables
4 3 (0.17%) Oracle Procure-to-Pay
4 3 (0.17%) Oracle Receivables
4 3 (0.17%) SAP Business One
5 2 (0.12%) Changepoint
5 2 (0.12%) Remedy ITSM
5 2 (0.12%) SAP Oil and Gas
Cloud Services
1 75 (4.37%) Office 365
2 64 (3.73%) SaaS
3 19 (1.11%) Amazon AWS
4 15 (0.87%) IaaS
5 11 (0.64%) Microsoft Azure
6 8 (0.47%) Cloud Computing
6 8 (0.47%) PaaS
7 4 (0.23%) Google Analytics
7 4 (0.23%) Mimecast
8 1 (0.058%) Amazon S3
8 1 (0.058%) GitHub
8 1 (0.058%) Google Apps
8 1 (0.058%) Joyent
Communications & Networking
1 258 (15.04%) Firewall
2 225 (13.12%) TCP/IP
3 157 (9.15%) LAN
4 153 (8.92%) DNS
5 146 (8.51%) WAN
6 127 (7.41%) SAN
7 124 (7.23%) DHCP
8 103 (6.01%) Internet
9 88 (5.13%) VoIP
10 64 (3.73%) Broadband
11 59 (3.44%) VPN
12 55 (3.21%) NAS
13 52 (3.03%) Wireless
14 44 (2.57%) iSCSI
15 32 (1.87%) LDAP
16 30 (1.75%) Fibre Channel
16 30 (1.75%) SMTP
17 28 (1.63%) SNMP
18 26 (1.52%) ADSL
18 26 (1.52%) HTTP
Database & Business Intelligence
1 244 (14.23%) SQL Server
2 63 (3.67%) MySQL
3 36 (2.10%) Relational Database
4 35 (2.04%) SQL Server 2008
5 31 (1.81%) Oracle Database
6 27 (1.57%) SQL Server 2012
7 22 (1.28%) SQL Server 2005
8 21 (1.22%) SQL Server Reporting Services
9 14 (0.82%) BusinessObjects
10 13 (0.76%) NoSQL
10 13 (0.76%) RDBMS
11 10 (0.58%) Ingres
11 10 (0.58%) MongoDB
12 9 (0.52%) Apache Cassandra
12 9 (0.52%) MariaDB
13 7 (0.41%) Crystal Reports
14 6 (0.35%) Oracle Reports
15 5 (0.29%) Oracle Database 11g
15 5 (0.29%) SQLPlus
16 4 (0.23%) DB2
Development Applications
1 19 (1.11%) JIRA
2 17 (0.99%) Visual Studio
3 9 (0.52%) Oracle Forms
4 8 (0.47%) Subversion
5 6 (0.35%) Git (software)
6 3 (0.17%) MSI
6 3 (0.17%) Selenium
6 3 (0.17%) VSS/SourceSafe
7 2 (0.12%) Bugzilla
7 2 (0.12%) Talend Open Studio
7 2 (0.12%) Team Foundation Server
8 1 (0.058%) Firebug
8 1 (0.058%) GDB
8 1 (0.058%) Jenkins
8 1 (0.058%) Maven
8 1 (0.058%) MorphX
8 1 (0.058%) SilkTest
8 1 (0.058%) Toad
8 1 (0.058%) WATIR
8 1 (0.058%) WiX
General
1 248 (14.46%) Finance
2 146 (8.51%) Telecoms
3 67 (3.91%) German Language
4 48 (2.80%) Retail
5 39 (2.27%) French Language
6 36 (2.10%) Banking
7 26 (1.52%) Financial Institution
8 24 (1.40%) Marketing
9 23 (1.34%) Front Office
10 22 (1.28%) Manufacturing
11 21 (1.22%) Back Office
12 16 (0.93%) Electronics
12 16 (0.93%) Legal
13 15 (0.87%) Law
14 10 (0.58%) Spanish Language
15 9 (0.52%) Advertising
16 8 (0.47%) Automotive
17 7 (0.41%) Games
17 7 (0.41%) Hebrew Language
17 7 (0.41%) Italian Language
Libraries, Frameworks & Software Standards
1 105 (6.12%) HTML
2 90 (5.25%) .NET
3 83 (4.84%) XML
4 45 (2.62%) CSS
5 39 (2.27%) Web Services
6 18 (1.05%) J2EE
7 17 (0.99%) FIX Protocol
7 17 (0.99%) Middleware
8 16 (0.93%) WCF
9 15 (0.87%) SOAP
10 13 (0.76%) .NET Framework
10 13 (0.76%) ASP.NET
10 13 (0.76%) LAMP
11 10 (0.58%) REST
12 9 (0.52%) XSLT
13 6 (0.35%) jQuery
14 5 (0.29%) DHTML
14 5 (0.29%) Regular Expression
14 5 (0.29%) SAML
14 5 (0.29%) Windows SharePoint Services
Miscellaneous
1 217 (12.65%) Analytical Skills
2 108 (6.30%) Computer Science
3 68 (3.97%) Data Centre
4 39 (2.27%) Driving Licence
4 39 (2.27%) Mathematics
5 37 (2.16%) Management Information System
6 35 (2.04%) Hedge funds
7 28 (1.63%) Blackberry
8 21 (1.22%) Clustering
8 21 (1.22%) Derivative
8 21 (1.22%) SWIFT
9 20 (1.17%) Equities
10 16 (0.93%) Replication
11 15 (0.87%) Enterprise Storage
12 13 (0.76%) PKI
13 12 (0.70%) Private Cloud
14 11 (0.64%) Client/Server
14 11 (0.64%) e-Learning
14 11 (0.64%) Mobile App
14 11 (0.64%) Statistics
Operating Systems
1 940 (54.81%) Windows
2 495 (28.86%) Windows Server
3 303 (17.67%) Windows Server 2008
4 297 (17.32%) Linux
5 280 (16.33%) Windows Server 2012
6 213 (12.42%) Windows 7
7 181 (10.55%) Unix
8 177 (10.32%) Windows Server 2003
9 139 (8.10%) Windows 8
10 82 (4.78%) Windows XP
11 48 (2.80%) Windows 10
12 43 (2.51%) Android
13 35 (2.04%) Apple iOS
14 32 (1.87%) Windows 2000 Server
15 30 (1.75%) Red Hat Enterprise Linux
16 26 (1.52%) Solaris
17 17 (0.99%) Ubuntu
18 16 (0.93%) Debian
19 15 (0.87%) Mac OS X
20 12 (0.70%) Mac OS
Processes & Methodologies
1 269 (15.69%) ITIL
2 74 (4.31%) Service Delivery
3 71 (4.14%) CRM
4 62 (3.62%) Mentoring
5 51 (2.97%) Incident Management
6 50 (2.92%) Time Management
7 49 (2.86%) Project Management
7 49 (2.86%) Service Management
8 43 (2.51%) Presales
9 34 (1.98%) Disaster Recovery
9 34 (1.98%) Network Management
10 33 (1.92%) Data Management
10 33 (1.92%) Migration
11 32 (1.87%) Asset Management
11 32 (1.87%) Problem Management
12 30 (1.75%) Change Management
12 30 (1.75%) SDLC
13 29 (1.69%) ERP
14 27 (1.57%) Workflow
15 26 (1.52%) Software Engineering
Programming Languages
1 433 (25.25%) SQL
2 109 (6.36%) Java
3 102 (5.95%) JavaScript
4 83 (4.84%) PowerShell
5 55 (3.21%) C#
6 53 (3.09%) Perl
7 34 (1.98%) PL/SQL
8 33 (1.92%) C++
8 33 (1.92%) Python
9 31 (1.81%) Bash Shell
10 30 (1.75%) VB
11 29 (1.69%) VBScript
12 28 (1.63%) PHP
13 25 (1.46%) Shell Script
14 22 (1.28%) C
15 17 (0.99%) VBA
16 13 (0.76%) VB.NET
17 6 (0.35%) Ruby
18 5 (0.29%) T-SQL
19 4 (0.23%) VB6
Qualifications
1 348 (20.29%) Degree
2 125 (7.29%) Microsoft Certification
3 96 (5.60%) Cisco Certification
4 92 (5.36%) CCNA
5 66 (3.85%) MCSE
6 45 (2.62%) Security Cleared
6 45 (2.62%) VMware Certified Professional (VCP)
7 33 (1.92%) MCP
8 30 (1.75%) MCITP
9 26 (1.52%) SC Cleared
10 24 (1.40%) MCSA
11 23 (1.34%) ITIL Certification
12 18 (1.05%) CCNP
12 18 (1.05%) HND
13 15 (0.87%) CEH
13 15 (0.87%) CISSP
13 15 (0.87%) MCDST
14 14 (0.82%) VCP5
15 10 (0.58%) Citrix Certification
16 9 (0.52%) CCA
Quality Assurance & Compliance
1 172 (10.03%) SLA
2 29 (1.69%) QA
3 11 (0.64%) Data Quality
4 9 (0.52%) ISO/IEC 27001
5 2 (0.12%) HL7
6 1 (0.058%) PCI DSS
6 1 (0.058%) SEPA
System Software
1 586 (34.17%) Active Directory
2 266 (15.51%) VMware Infrastructure
3 168 (9.80%) Hyper-V
4 55 (3.21%) VMware ESX
5 44 (2.57%) VMware ESXi
6 42 (2.45%) vSphere
7 33 (1.92%) XenApp
8 31 (1.81%) Terminal Services
9 28 (1.63%) XenDesktop
10 18 (1.05%) Terminal Server
11 17 (0.99%) Microsoft App-V
12 15 (0.87%) VMware Server
13 13 (0.76%) NFS
14 11 (0.64%) BitLocker
14 11 (0.64%) VMware Workstation
14 11 (0.64%) XenServer
15 7 (0.41%) IMail Server
15 7 (0.41%) Xen
16 6 (0.35%) Oracle RAC
17 5 (0.29%) Samba
Systems Management
1 42 (2.45%) SCCM
2 31 (1.81%) Backup Exec
3 24 (1.40%) McAfee ePO
4 15 (0.87%) SCOM
5 11 (0.64%) Icinga
6 9 (0.52%) NetBackup
7 8 (0.47%) Nmap
7 8 (0.47%) Puppet
7 8 (0.47%) Systems Management Server (SMS)
8 7 (0.41%) Legato
9 6 (0.35%) FortiGate
9 6 (0.35%) Nessus
9 6 (0.35%) OpenView
9 6 (0.35%) Simpana
9 6 (0.35%) WSUS
10 4 (0.23%) Ansible
11 3 (0.17%) OpenAM
11 3 (0.17%) SCOrch
11 3 (0.17%) Symantec Enterprise Vault
11 3 (0.17%) Zenoss
Vendors
1 639 (37.26%) Microsoft
2 450 (26.24%) VMware
3 220 (12.83%) Cisco
4 173 (10.09%) Oracle
5 148 (8.63%) Citrix
6 62 (3.62%) HP
7 60 (3.50%) IBM
8 52 (3.03%) Avaya
9 43 (2.51%) NetApp
10 39 (2.27%) Red Hat
11 38 (2.22%) Apple
12 37 (2.16%) Juniper
13 35 (2.04%) Dell
13 35 (2.04%) EMC
14 33 (1.92%) CheckPoint
15 32 (1.87%) Sun
16 29 (1.69%) Salesforce.com
16 29 (1.69%) Veeam
17 25 (1.46%) Intel Security
18 21 (1.22%) TIBCO
Aylesbury, Buckinghamshire
Thales
Posted: 7 hours ago
Leeds, West Yorkshire
Connected IT
Salary: £18000 - £25000 per annum + Car + Bonus + Certs + Benefits
Posted: 20 hours ago
Woking, Surrey
Coal IT Services
Salary: Unspecified Excellent salary to be discussed directly
Posted: Yesterday
Reading, Berkshire
Searchability
Salary: £23000 per annum + Benefits
Posted: Yesterday
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: Yesterday
Bristol, Avon
Rockfield
Salary: From £17,000 to £19,000 per annum
Posted: 2 days ago
Taunton, Somerset
set2recruit
Salary: £19,000 per annum starting salary
Posted: 2 days ago
Newmarket, Suffolk
Lorien Resourcing
Salary: £36000 - £40000 per annum + + benefits
Posted: 2 days ago
South West London
Evolution Recruitment Solutions
Salary: 35,000 - 40,000 + Benefits
Posted: 2 days ago
Birmingham
Bluetown Online
Posted: 3 days ago
Taunton, Somerset
Southwest One
Salary: From £24,357 to £26,112 per annum
Posted: 3 days ago
Telford, Shropshire
Searchability
Salary: £15000 - £18000 per annum
Posted: 3 days ago
Pontefract, West Yorkshire
EasyWebRecruitment.com
Salary: Up to £37k and car
Posted: 3 days ago
Doncaster, South Yorkshire
Doncaster Council
Salary: From £45,482 to £48,461 per annum
Posted: 4 days ago
Cheshire
Chess Telecom
Posted: 4 days ago
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £25,000 to £25,000 per annum
Posted: 4 days ago
London
Harrington Starr
Salary: £45000 - £55000 per annum + bonus, benefits + training
Posted: 4 days ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £37,000 per annum £35,000 to £37,000 Negotiable + G'Te
Posted: 4 days ago
Loughborough, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 per annum
Posted: 4 days ago
Harrow, Middlesex
Stafford-Sharp Associates
Salary: £26000 - £32000 per annum
Posted: 4 days ago
Fareham, Hampshire
Clearwater People Solutions
Salary: £35000 - £40000 Per Annum
Posted: 5 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £23,500 per annum Plus Benefits
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Informatiq Consulting
Salary: £Excellent Salary + Benefits
Posted: 5 days ago
Coventry, West Midlands (County)
EasyWebRecruitment.com
Salary: £25k per annum
Posted: 5 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £35000 - £43000 per annum + Car, Bonus, Pension,
Posted: 5 days ago
Dudley, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + Great Benefits + Company
Posted: 5 days ago
West London
1st Choice Computer Appointments Ltd
Salary: Up to £27,000 per annum
Posted: 5 days ago
Reading, Berkshire
83Zero
Salary: From £40,000 to £55,000 per annum + Excellent Company Benefits
Posted: 5 days ago