The table below looks at the statistics for the Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 289 297 264
Rank change year-on-year
+8 -33
Permanent jobs requiring a Technical Support 981 979 1056
As % of all permanent IT jobs located in England 0.98% 0.94% 1.03%
As % of the Job Titles category 1.03% 0.99% 1.09%
Number of salaries quoted 843 815 911
Average salary £32,250 £31,000 £33,500
Average salary % change year-on-year
+4.03% -7.46%
90% offered a salary of more than £20,475 £21,000 £22,500
10% offered a salary of more than £50,000 £48,250 £48,800
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95146 98530 96981
As % of all permanent IT jobs located in England 94.82% 94.55% 94.84%
Number of salaries quoted 78725 80421 81983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in England

Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the England region.

Technical Support Salary Trend in England

Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support across the England region over the 3 months to 27 March 2015.

Technical Support Salary Histogram in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -24 338 £30,500 +1.66% 29
London +45 332 £35,000 -6.66% 37
East of England +25 93 £31,500 +26.00% 12
Yorkshire +24 81 £30,000 +7.14% 11
North West +21 46 £29,250 +17.00% 12
South West -14 43 £32,500 +16.07% 11
West Midlands -45 24 £31,250 +11.60% 7
East Midlands +13 22 £17,000 -57.50% 5
North East -3 4 £23,400 -0.42%
Technical Support
UK

Technical Support
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 1248 (60.58%) Windows
2 922 (44.76%) Microsoft
3 642 (31.17%) Active Directory
4 516 (25.05%) SQL
5 486 (23.59%) VMware
6 468 (22.72%) MS Excel
7 447 (21.70%) MS Exchange
8 423 (20.53%) MS Office
9 411 (19.95%) Windows Server 2008
10 395 (19.17%) ITIL
11 387 (18.79%) SQL Server
12 383 (18.59%) Linux
13 351 (17.04%) Cisco
14 338 (16.41%) Citrix
15 330 (16.02%) VMware Infrastructure
16 311 (15.10%) TCP/IP
17 299 (14.51%) Firewall
18 297 (14.42%) Degree
19 289 (14.03%) Windows Server 2003
20 284 (13.79%) UNIX
21 275 (13.35%) Windows 7
22 266 (12.91%) Finance
23 262 (12.72%) DNS
24 254 (12.33%) LAN
25 252 (12.23%) VPN
26 243 (11.80%) Windows Server 2012
27 236 (11.46%) WAN
28 226 (10.97%) Oracle
29 218 (10.58%) Microsoft Certification
30 197 (9.56%) Windows XP

Technical Support
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 447 (21.70%) MS Exchange
2 179 (8.69%) IIS
3 161 (7.82%) SharePoint
4 144 (6.99%) Exchange Server 2010
5 94 (4.56%) Exchange Server 2007
6 81 (3.93%) Exchange Server 2013
7 76 (3.69%) Exchange Server 2003
8 66 (3.20%) Lync
9 37 (1.80%) Blackberry Enterprise Server
9 37 (1.80%) Tomcat
10 35 (1.70%) Apache
11 32 (1.55%) Lotus Domino
12 28 (1.36%) JBoss
13 23 (1.12%) SharePoint 2010
14 21 (1.02%) WebLogic
15 16 (0.78%) WorkSite
16 15 (0.73%) MS Project Server
17 14 (0.68%) IBM Notes
18 13 (0.63%) ColdFusion
19 12 (0.58%) WebSphere
Applications
1 468 (22.72%) MS Excel
2 423 (20.53%) MS Office
3 32 (1.55%) MS PowerPoint
4 12 (0.58%) Photoshop
5 7 (0.34%) Adobe Illustrator
5 7 (0.34%) InDesign
6 6 (0.29%) MS Visio
6 6 (0.29%) Acrobat
7 4 (0.19%) Spreadsheet
8 2 (0.097%) AutoCAD
9 1 (0.049%) S-PLUS
9 1 (0.049%) Adobe After Effects
9 1 (0.049%) PrintSoft PReS
9 1 (0.049%) Final Cut Pro
9 1 (0.049%) MS Project
9 1 (0.049%) InfoPath
Business Applications
1 26 (1.26%) Dynamics CRM
2 18 (0.87%) Oracle EBS
3 17 (0.83%) Oracle EBS R12
4 13 (0.63%) Towers Watson Igloo
5 12 (0.58%) Remedy ITSM
6 11 (0.53%) Dynamics AX
7 6 (0.29%) Nortel Periphonics
8 5 (0.24%) SAP Business One
9 4 (0.19%) ResourceLink
9 4 (0.19%) Oracle Applications
10 3 (0.15%) Oracle Financials
10 3 (0.15%) Maximo
10 3 (0.15%) Oracle General Ledger
10 3 (0.15%) Oracle Payables
10 3 (0.15%) Oracle Receivables
11 2 (0.097%) Oracle Assets
11 2 (0.097%) BPCS
11 2 (0.097%) Sentinel
11 2 (0.097%) Dynamics NAV
11 2 (0.097%) Dynamics GP
Cloud Services
1 79 (3.83%) Office 365
2 43 (2.09%) SaaS
3 39 (1.89%) IaaS
4 11 (0.53%) Microsoft Azure
5 7 (0.34%) Cloud Computing
6 5 (0.24%) Yammer
7 3 (0.15%) Google Apps
8 2 (0.097%) PaaS
9 1 (0.049%) Amazon AWS
Communications & Networking
1 311 (15.10%) TCP/IP
2 299 (14.51%) Firewall
3 262 (12.72%) DNS
4 254 (12.33%) LAN
5 252 (12.23%) VPN
6 236 (11.46%) WAN
7 181 (8.79%) DHCP
8 174 (8.45%) SAN
9 172 (8.35%) VoIP
10 157 (7.62%) Internet
11 84 (4.08%) Wireless
12 60 (2.91%) VLAN
13 53 (2.57%) MPLS
14 49 (2.38%) Broadband
15 41 (1.99%) Cisco IOS
15 41 (1.99%) NAS
16 39 (1.89%) SMTP
17 34 (1.65%) iSCSI
18 32 (1.55%) Ethernet
19 29 (1.41%) Wi-Fi
Database & Business Intelligence
1 387 (18.79%) SQL Server
2 106 (5.15%) SQL Server 2008
3 92 (4.47%) SQL Server 2005
4 83 (4.03%) MySQL
5 46 (2.23%) SQL Server 2012
6 43 (2.09%) Relational Database
7 34 (1.65%) Oracle Database
8 28 (1.36%) RDBMS
8 28 (1.36%) Oracle Reports
9 26 (1.26%) MS Access
10 25 (1.21%) DB2
11 22 (1.07%) Data Mining
12 20 (0.97%) PostgreSQL
13 16 (0.78%) SQL Server Reporting Services
14 14 (0.68%) Crystal Reports
14 14 (0.68%) Big Data
15 12 (0.58%) SQL Server Integration Services
16 9 (0.44%) Data Warehouse
17 7 (0.34%) Oracle Discoverer
17 7 (0.34%) SQLPlus
Development Applications
1 28 (1.36%) Oracle Forms
2 10 (0.49%) Toad
2 10 (0.49%) Subversion
2 10 (0.49%) SQL Server Management Studio (SSMS)
3 8 (0.39%) Maven
3 8 (0.39%) Jenkins
3 8 (0.39%) Team Foundation Server
4 6 (0.29%) Dreamweaver
5 5 (0.24%) Visual Studio
6 4 (0.19%) JIRA
7 3 (0.15%) InstallShield
7 3 (0.15%) Eclipse
7 3 (0.15%) QuickTest Pro
7 3 (0.15%) LoadRunner
7 3 (0.15%) MSBuild
8 1 (0.049%) SilkTest
8 1 (0.049%) PROIV
8 1 (0.049%) WinDbg
8 1 (0.049%) SoapUI
8 1 (0.049%) ClearQuest
General
1 266 (12.91%) Finance
2 156 (7.57%) Telecoms
3 69 (3.35%) German Language
4 66 (3.20%) French Language
5 60 (2.91%) Retail
6 46 (2.23%) Legal
7 45 (2.18%) Marketing
8 43 (2.09%) Front Office
9 35 (1.70%) Law
9 35 (1.70%) Spanish Language
10 29 (1.41%) Banking
11 23 (1.12%) Italian Language
12 22 (1.07%) Manufacturing
12 22 (1.07%) Back Office
13 19 (0.92%) Advertising
14 18 (0.87%) Electronics
15 11 (0.53%) Financial Institution
16 10 (0.49%) Games
17 8 (0.39%) Publishing
18 6 (0.29%) Investment Banking
Libraries, Frameworks & Software Standards
1 132 (6.41%) .NET
2 109 (5.29%) XML
3 107 (5.19%) HTML
4 49 (2.38%) ASP.NET
5 34 (1.65%) CSS
5 34 (1.65%) Web Services
6 26 (1.26%) SOAP
7 23 (1.12%) J2EE
8 16 (0.78%) JSP
9 15 (0.73%) Application Packaging
10 14 (0.68%) DHTML
11 13 (0.63%) DOM
12 12 (0.58%) FIX Protocol
13 11 (0.53%) Oracle Fusion
14 9 (0.44%) Ajax
15 8 (0.39%) XHTML
15 8 (0.39%) WAP
15 8 (0.39%) COM
15 8 (0.39%) .NET Framework
15 8 (0.39%) Esper
Miscellaneous
1 172 (8.35%) Analytical Skills
2 140 (6.80%) Blackberry
3 107 (5.19%) Computer Science
4 66 (3.20%) Clustering
5 42 (2.04%) Enterprise Software
6 39 (1.89%) Client/Server
7 36 (1.75%) Management Information System
8 35 (1.70%) iPhone
9 32 (1.55%) iSeries
10 31 (1.50%) AS400
11 30 (1.46%) iPad
12 26 (1.26%) Video Conferencing
13 25 (1.21%) Fat Client
13 25 (1.21%) Mathematics
13 25 (1.21%) Thin Client
14 23 (1.12%) EPoS
15 18 (0.87%) Data Structures
16 17 (0.83%) Social Media
17 16 (0.78%) Replication
18 14 (0.68%) Open Source
Operating Systems
1 1248 (60.58%) Windows
2 411 (19.95%) Windows Server 2008
3 383 (18.59%) Linux
4 289 (14.03%) Windows Server 2003
5 284 (13.79%) UNIX
6 275 (13.35%) Windows 7
7 243 (11.80%) Windows Server 2012
8 197 (9.56%) Windows XP
9 172 (8.35%) Windows 8
10 76 (3.69%) Mac OS X
11 75 (3.64%) Android
12 69 (3.35%) Windows Vista
13 66 (3.20%) Apple iOS
14 54 (2.62%) Solaris
15 38 (1.84%) Red Hat Enterprise Linux
16 29 (1.41%) Windows 2000 Server
17 26 (1.26%) AIX
18 16 (0.78%) HPUX
18 16 (0.78%) CentOS
19 12 (0.58%) OS/400
Processes & Methodologies
1 395 (19.17%) ITIL
2 108 (5.24%) Service Delivery
3 94 (4.56%) CRM
4 81 (3.93%) Service Management
4 81 (3.93%) Incident Management
5 74 (3.59%) Time Management
6 64 (3.11%) Root Cause Analysis
7 63 (3.06%) Project Management
8 62 (3.01%) Configuration Management
9 60 (2.91%) Disaster Recovery
10 57 (2.77%) Mentoring
11 43 (2.09%) Problem Management
12 40 (1.94%) ERP
12 40 (1.94%) Kalman Filter
13 38 (1.84%) Change Control
14 35 (1.70%) Release Management
15 31 (1.50%) Migration
16 28 (1.36%) Business Intelligence
16 28 (1.36%) Continuous Improvement
17 27 (1.31%) Business Continuity
Programming Languages
1 516 (25.05%) SQL
2 147 (7.14%) Java
3 82 (3.98%) C#
4 65 (3.16%) PowerShell
5 60 (2.91%) JavaScript
6 49 (2.38%) Perl
7 46 (2.23%) C++
8 43 (2.09%) Python
9 39 (1.89%) Shell Script
10 38 (1.84%) VBScript
11 34 (1.65%) PL/SQL
12 31 (1.50%) T-SQL
13 28 (1.36%) PHP
13 28 (1.36%) C
13 28 (1.36%) Ruby
14 18 (0.87%) COBOL
14 18 (0.87%) VB
15 17 (0.83%) RPG
16 12 (0.58%) VB.NET
16 12 (0.58%) VBA
Qualifications
1 297 (14.42%) Degree
2 218 (10.58%) Microsoft Certification
3 131 (6.36%) Cisco Certification
4 130 (6.31%) MCSE
5 100 (4.85%) CCNA
6 86 (4.17%) MCP
7 79 (3.83%) MCSA
8 67 (3.25%) Security Cleared
9 64 (3.11%) MCITP
10 49 (2.38%) CCNP
10 49 (2.38%) Citrix Certification
11 41 (1.99%) VMware Certified Professional (VCP)
12 40 (1.94%) A+ Certification
12 40 (1.94%) CCA
13 37 (1.80%) SC Cleared
14 35 (1.70%) ITIL Certification
15 27 (1.31%) CISSP
16 24 (1.17%) CEH
17 22 (1.07%) MCTS
18 18 (0.87%) DV Cleared
Quality Assurance & Compliance
1 170 (8.25%) SLA
2 10 (0.49%) ISO/IEC 27001
3 9 (0.44%) QA
4 6 (0.29%) ISO 9001
5 3 (0.15%) COBIT
6 2 (0.097%) Data Quality
7 1 (0.049%) PCI DSS
7 1 (0.049%) ISO 14001
System Software
1 642 (31.17%) Active Directory
2 330 (16.02%) VMware Infrastructure
3 159 (7.72%) Hyper-V
4 150 (7.28%) XenApp
5 94 (4.56%) vSphere
6 73 (3.54%) XenDesktop
7 55 (2.67%) XenServer
8 52 (2.52%) Terminal Services
9 48 (2.33%) VMware ESXi
10 39 (1.89%) Terminal Server
11 33 (1.60%) Microsoft App-V
12 27 (1.31%) VMware ESX
13 11 (0.53%) VMware Workstation
14 10 (0.49%) NFS
15 6 (0.29%) ISA Server
15 6 (0.29%) PowerHA
15 6 (0.29%) Forefront TMG
16 5 (0.24%) HDFS
17 4 (0.19%) VMware Server
18 3 (0.15%) vCloud
Systems Management
1 97 (4.71%) SCCM
2 69 (3.35%) Backup Exec
3 38 (1.84%) SCOM
4 36 (1.75%) Norton AntiVirus
5 34 (1.65%) WSUS
6 19 (0.92%) EdgeSight
7 17 (0.83%) OpenView Configuration Management
8 14 (0.68%) Symantec Endpoint Protection
9 11 (0.53%) NetBackup
10 8 (0.39%) Systems Management Server (SMS)
10 8 (0.39%) McAfee ePO
10 8 (0.39%) Opsview
11 6 (0.29%) XenMobile
11 6 (0.29%) EMC NetWorker
11 6 (0.29%) Cisco IPCC
12 5 (0.24%) Nagios
13 4 (0.19%) ZABBIX
13 4 (0.19%) WhatsUp Gold
13 4 (0.19%) SolarWinds Orion
14 3 (0.15%) CA Single Sign-On
Vendors
1 922 (44.76%) Microsoft
2 486 (23.59%) VMware
3 351 (17.04%) Cisco
4 338 (16.41%) Citrix
5 226 (10.97%) Oracle
6 112 (5.44%) Apple
7 95 (4.61%) Symantec
8 93 (4.51%) HP
9 74 (3.59%) Dell
10 55 (2.67%) Red Hat
11 50 (2.43%) NetApp
12 41 (1.99%) IBM
13 40 (1.94%) LANDesk
14 39 (1.89%) Veeam
15 37 (1.80%) Juniper
16 35 (1.70%) Avaya
16 35 (1.70%) CheckPoint
17 34 (1.65%) EMC
18 32 (1.55%) McAfee
19 31 (1.50%) Sun
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £30,000 per annum £25,000 to £30,000 Negotiable + Bonu
Posted: 21 hours ago
Dover, Kent
Expert Employment Ltd
Posted: 23 hours ago
Peterborough, Cambridgeshire
GSA Techsource Ltd
Salary: Excellent Flexible Benefits Package
Posted: Yesterday
Reading, Berkshire
Mills Goodwin Talent Network
Salary: pension, BUPA etc
Posted: Yesterday
Reading, Berkshire
Logic Engagements Ltd
Salary: £35000 - £40000 per annum + pension, bonus, private health
Posted: Yesterday
Bracknell, Berkshire
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum + Bonus
Posted: Yesterday
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: Yesterday
Derby, Derbyshire
EMBS- People Transfer
Salary: £25k - 30k per year + company car
Posted: Yesterday
London
Logic Engagements Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £35,000 to £40,000 per annum plus additional benefits
Posted: Yesterday
Poole, Dorset
Bristow Holland
Salary: £18k - 21.5k per year
Posted: Yesterday
Reading, Berkshire
DCL Search & Selection
Salary: £40000 - £50000 per annum + Benefits
Posted: Yesterday
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: Yesterday
West London
Nursing and Midwifery Council
Salary: £46,000 per annum plus benefits
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: Yesterday
Guildford, Surrey
set2recruit
Salary: From £23,000 to £32,000 per annum £23k - £33k + Benefits
Posted: Yesterday
Crawley, West Sussex
Evolution Recruitment Solutions
Salary: 40,000-50,000
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £26000 - £32000 per annum + benefits
Posted: Yesterday
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £27000 per annum + benefits
Posted: Yesterday