2nd Line Support Analyst Jobs in the North of England

Second Line Support Analyst
England > North of England

The median Second Line Support Analyst salary in the North of England is £30,500 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 381 420 406
Rank change year-on-year +39 -14 -86
Permanent jobs requiring a 2nd Line Support Analyst 21 12 53
As % of all permanent jobs advertised in the North of England 0.12% 0.069% 0.29%
As % of the Job Titles category 0.13% 0.077% 0.31%
Number of salaries quoted 19 10 45
10th Percentile £27,200 £28,500 £23,700
25th Percentile £28,750 £29,188 £25,500
Median annual salary (50th Percentile) £30,500 £32,500 £29,000
Median % change year-on-year -6.15% +12.07% +20.83%
75th Percentile £33,750 £33,750 £38,750
90th Percentile £37,250 £33,875 -
England median annual salary £33,000 £31,000 £30,000
% change year-on-year +6.45% +3.33% +7.14%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,413 15,570 17,368
% of permanent jobs with a recognized job title 95.02% 89.41% 96.12%
Number of salaries quoted 12,704 8,236 11,132
10th Percentile £27,250 £30,500 £28,000
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £69,000 £65,225
90th Percentile £78,750 £82,500 £80,000
England median annual salary £53,500 £60,567 £60,000
% change year-on-year -11.67% +0.95% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support Analyst in the North of England

2nd Line Support Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the North of England.

Salary trend for 2nd Line Support Analyst in the North of England

2nd Line Support Analyst
Salary Histogram in the North of England

Salary distribution for jobs citing 2nd Line Support Analyst in the North of England over the 6 months to 29 April 2024.

Salary histogram for 2nd Line Support Analyst in the North of England

2nd Line Support Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the North of England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +95 11 £30,500 -2.40% 1
North West +12 10 £31,250 -4.58%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 29 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Support Analyst in the job title.

1 12 (57.14%) ITIL
1 12 (57.14%) Windows
1 12 (57.14%) Microsoft
1 12 (57.14%) Microsoft 365
1 12 (57.14%) Customer Service
2 11 (52.38%) Active Directory
3 10 (47.62%) Citrix
4 9 (42.86%) Social Skills
4 9 (42.86%) Microsoft Office
4 9 (42.86%) Service Management
5 8 (38.10%) VMware
5 8 (38.10%) Windows 10
5 8 (38.10%) Windows Server
6 7 (33.33%) Windows 7
6 7 (33.33%) Apple iOS
6 7 (33.33%) SCCM
6 7 (33.33%) VMware Infrastructure
6 7 (33.33%) Android
6 7 (33.33%) WLAN
6 7 (33.33%) WAN
6 7 (33.33%) LAN
6 7 (33.33%) DHCP
6 7 (33.33%) TCP/IP
6 7 (33.33%) DNS
7 5 (23.81%) ITSM
8 4 (19.05%) Law
8 4 (19.05%) SLA
8 4 (19.05%) Azure
8 4 (19.05%) Service Desk Management
8 4 (19.05%) Problem-Solving

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.52%) Microsoft Exchange
Applications
1 9 (42.86%) Microsoft Office
2 1 (4.76%) Microsoft Excel
2 1 (4.76%) Microsoft PowerPoint
Cloud Services
1 12 (57.14%) Microsoft 365
2 4 (19.05%) Azure
3 2 (9.52%) AWS
4 1 (4.76%) Entra ID
4 1 (4.76%) GCP
Communications & Networking
1 7 (33.33%) DHCP
1 7 (33.33%) DNS
1 7 (33.33%) LAN
1 7 (33.33%) TCP/IP
1 7 (33.33%) WAN
1 7 (33.33%) WLAN
2 1 (4.76%) Firewall
2 1 (4.76%) NAS
2 1 (4.76%) SAN
2 1 (4.76%) VoIP
Database & Business Intelligence
1 1 (4.76%) SQL Server
General
1 9 (42.86%) Social Skills
2 4 (19.05%) Law
3 3 (14.29%) Legal
4 1 (4.76%) Analytical Skills
4 1 (4.76%) Manufacturing
4 1 (4.76%) Telecoms
Miscellaneous
1 2 (9.52%) Data Centre
2 1 (4.76%) CMDB
2 1 (4.76%) Public Cloud
2 1 (4.76%) Video Conferencing
Operating Systems
1 12 (57.14%) Windows
2 8 (38.10%) Windows 10
2 8 (38.10%) Windows Server
3 7 (33.33%) Android
3 7 (33.33%) Apple iOS
3 7 (33.33%) Windows 7
4 1 (4.76%) Linux
Processes & Methodologies
1 12 (57.14%) Customer Service
1 12 (57.14%) ITIL
2 9 (42.86%) Service Management
3 5 (23.81%) ITSM
4 4 (19.05%) Problem-Solving
4 4 (19.05%) Service Desk Management
5 2 (9.52%) Active Listening
5 2 (9.52%) Data Management
5 2 (9.52%) Incident Management
5 2 (9.52%) Line Management
5 2 (9.52%) Proactive Monitoring
5 2 (9.52%) Stakeholder Management
6 1 (4.76%) Continuous Improvement
6 1 (4.76%) Cybersecurity
6 1 (4.76%) Document Management
6 1 (4.76%) Technical Leadership
Qualifications
1 2 (9.52%) ITIL Certification
2 1 (4.76%) A+ Certification
2 1 (4.76%) Degree
Quality Assurance & Compliance
1 4 (19.05%) SLA
2 2 (9.52%) ISO 9001
2 2 (9.52%) ISO/IEC 27001
System Software
1 11 (52.38%) Active Directory
2 7 (33.33%) VMware Infrastructure
3 1 (4.76%) Hyper-V
3 1 (4.76%) VMware ESXi
Systems Management
1 7 (33.33%) SCCM
Vendors
1 12 (57.14%) Microsoft
2 10 (47.62%) Citrix
3 8 (38.10%) VMware
4 1 (4.76%) ServiceNow