SLA Jobs in the North of England

Service Level Agreement (SLA)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 7 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 126 117 93
Rank change year-on-year -9 -24 +51
Permanent jobs citing SLA 341 500 625
As % of all permanent jobs advertised in the North of England 1.96% 2.90% 3.47%
As % of the Quality Assurance & Compliance category 14.57% 13.33% 21.16%
Number of salaries quoted 287 262 458
10th Percentile £22,650 £22,500 £21,250
25th Percentile £25,500 £26,300 £25,000
Median annual salary (50th Percentile) £32,500 £36,500 £32,500
Median % change year-on-year -10.96% +12.31% -4.41%
75th Percentile £47,500 £48,750 £44,688
90th Percentile £68,750 £59,750 £58,750
England median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
North of England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 2,341 3,752 2,954
As % of all permanent jobs advertised in the North of England 13.48% 21.75% 16.38%
Number of salaries quoted 1,632 1,156 1,754
10th Percentile £26,250 £28,000 £25,500
25th Percentile £35,000 £37,500 £32,500
Median annual salary (50th Percentile) £47,500 £50,000 £45,000
Median % change year-on-year -5.00% +11.11% -
75th Percentile £62,500 £65,000 £60,000
90th Percentile £82,548 £78,750 £72,500
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 7 May 2024.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -7 162 £28,500 -36.67% 57
Yorkshire +9 138 £35,000 +8.70% 31
North East -4 41 £35,000 -2.78% 11
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (15.25%) Microsoft Exchange
2 17 (4.99%) SharePoint
3 2 (0.59%) IIS
4 1 (0.29%) Apache
4 1 (0.29%) Confluence
4 1 (0.29%) OpenStack
4 1 (0.29%) WebSphere
Applications
1 73 (21.41%) Microsoft Office
2 6 (1.76%) Microsoft Excel
3 4 (1.17%) Spreadsheet
4 2 (0.59%) Trello
5 1 (0.29%) Microsoft PowerPoint
5 1 (0.29%) Microsoft Project
5 1 (0.29%) MS Visio
Business Applications
1 13 (3.81%) Infor SunSystems
1 13 (3.81%) iTrent
2 2 (0.59%) Oracle ERP
3 1 (0.29%) SAP S/4HANA
3 1 (0.29%) SAP SD
3 1 (0.29%) SAP WM
Cloud Services
1 125 (36.66%) Microsoft 365
2 81 (23.75%) Azure
3 19 (5.57%) Cloud Computing
4 17 (4.99%) AWS
5 10 (2.93%) Entra ID
5 10 (2.93%) GCP
6 8 (2.35%) SaaS
7 5 (1.47%) Google Workspace
7 5 (1.47%) IaaS
7 5 (1.47%) PaaS
8 4 (1.17%) Amazon CloudWatch
9 3 (0.88%) Amazon SQS
10 2 (0.59%) GitHub
10 2 (0.59%) Mimecast
10 2 (0.59%) Power Platform
10 2 (0.59%) SAP Commerce Cloud
11 1 (0.29%) Azure DevOps
11 1 (0.29%) Cloudflare
11 1 (0.29%) OneDrive
11 1 (0.29%) WeChat
Communications & Networking
1 45 (13.20%) Firewall
2 34 (9.97%) LAN
3 33 (9.68%) WAN
4 28 (8.21%) VPN
5 26 (7.62%) Wi-Fi
6 23 (6.74%) SAN
7 22 (6.45%) DNS
8 20 (5.87%) TCP/IP
9 18 (5.28%) DHCP
9 18 (5.28%) WLAN
10 16 (4.69%) Internet
11 13 (3.81%) Wireless
12 11 (3.23%) Broadband
12 11 (3.23%) VoIP
13 9 (2.64%) Network Security
14 8 (2.35%) NAS
15 6 (1.76%) SD-WAN
15 6 (1.76%) Software-Defined Networking
16 5 (1.47%) PBX
16 5 (1.47%) SSL
Database & Business Intelligence
1 18 (5.28%) Amazon RDS
2 13 (3.81%) BusinessObjects
3 12 (3.52%) SQL Server
4 5 (1.47%) Azure SQL Database
5 3 (0.88%) MySQL
6 1 (0.29%) Crystal Reports
6 1 (0.29%) Oracle Database
6 1 (0.29%) Power BI
Development Applications
1 5 (1.47%) JIRA
2 3 (0.88%) Octopus Deploy
2 3 (0.88%) TeamCity
3 1 (0.29%) Git
3 1 (0.29%) git-flow
General
1 189 (55.43%) Social Skills
2 86 (25.22%) Finance
3 54 (15.84%) Analytical Skills
4 37 (10.85%) Retail
5 26 (7.62%) Organisational Skills
6 17 (4.99%) Law
6 17 (4.99%) Manufacturing
7 15 (4.40%) Legal
7 15 (4.40%) Public Sector
7 15 (4.40%) Telecoms
8 6 (1.76%) Inclusion and Diversity
9 4 (1.17%) Agriculture
9 4 (1.17%) Back Office
9 4 (1.17%) Marketing
10 3 (0.88%) Local Government
10 3 (0.88%) Military
11 2 (0.59%) Banking
11 2 (0.59%) Billing
11 2 (0.59%) Documentation Skills
11 2 (0.59%) Presentation Skills
Job Titles
1 70 (20.53%) Analyst
2 51 (14.96%) Lead
3 43 (12.61%) Team Leader
4 37 (10.85%) IT Support
5 34 (9.97%) Service Manager
6 28 (8.21%) Support Analyst
7 27 (7.92%) Service Analyst
7 27 (7.92%) Service Desk Analyst
8 24 (7.04%) Support Engineer
9 22 (6.45%) Senior
10 20 (5.87%) IT Engineer
10 20 (5.87%) IT Manager
11 19 (5.57%) IT Analyst
12 17 (4.99%) IT Services Manager
12 17 (4.99%) Network Engineer
13 16 (4.69%) Head of IT
14 14 (4.11%) Infrastructure Engineer
14 14 (4.11%) IT Support Analyst
15 13 (3.81%) Technical Leader
15 13 (3.81%) Technical Team Leader
Libraries, Frameworks & Software Standards
1 4 (1.17%) .NET
2 3 (0.88%) .NET Framework
2 3 (0.88%) AngularJS
2 3 (0.88%) Node.js
2 3 (0.88%) RabbitMQ
2 3 (0.88%) React
3 1 (0.29%) BREW
3 1 (0.29%) EDI
3 1 (0.29%) JSON
3 1 (0.29%) Middleware
3 1 (0.29%) Web Services
3 1 (0.29%) XML
Miscellaneous
1 35 (10.26%) Driving Licence
2 29 (8.50%) Self-Motivation
3 25 (7.33%) Management Information System
4 15 (4.40%) Data Centre
5 10 (2.93%) EPoS
5 10 (2.93%) Product Ownership
6 8 (2.35%) Public Cloud
7 7 (2.05%) PMI
7 7 (2.05%) Team-Oriented Environment
7 7 (2.05%) Video Conferencing
8 6 (1.76%) Greenfield Project
9 4 (1.17%) Clustering
9 4 (1.17%) IoT
9 4 (1.17%) Replication
10 3 (0.88%) Educational Technology
10 3 (0.88%) iPhone
10 3 (0.88%) Private Cloud
10 3 (0.88%) Wiki
11 2 (0.59%) Onboarding
11 2 (0.59%) Renewable Energy
Operating Systems
1 128 (37.54%) Windows
2 69 (20.23%) Windows Server
3 31 (9.09%) Windows 10
4 24 (7.04%) Windows Server 2012
5 19 (5.57%) Linux
5 19 (5.57%) Windows Server 2016
6 18 (5.28%) Windows Server 2019
7 16 (4.69%) Android
7 16 (4.69%) Apple iOS
8 10 (2.93%) Windows 7
9 7 (2.05%) Windows 8
10 4 (1.17%) Windows Server 2008
11 3 (0.88%) CentOS
11 3 (0.88%) Red Hat Enterprise Linux
11 3 (0.88%) Unix
12 2 (0.59%) Mac OS
12 2 (0.59%) Ubuntu
Processes & Methodologies
1 169 (49.56%) Customer Service
2 133 (39.00%) ITIL
3 119 (34.90%) Problem-Solving
4 53 (15.54%) Service Management
5 50 (14.66%) Continuous Improvement
6 49 (14.37%) Customer Experience
7 48 (14.08%) Infrastructure Engineering
7 48 (14.08%) Time Management
8 45 (13.20%) Cybersecurity
9 40 (11.73%) Mentoring
10 36 (10.56%) Service Delivery
11 31 (9.09%) Incident Management
12 30 (8.80%) Change Management
12 30 (8.80%) Decision-Making
13 29 (8.50%) Project Management
14 27 (7.92%) Root Cause Analysis
15 25 (7.33%) Coaching
16 24 (7.04%) Disaster Recovery
17 23 (6.74%) ITSM
18 19 (5.57%) CRM
Programming Languages
1 23 (6.74%) SQL
2 9 (2.64%) Python
3 6 (1.76%) PowerShell
4 4 (1.17%) C#
5 3 (0.88%) Java
5 3 (0.88%) JavaScript
6 1 (0.29%) Bash
Qualifications
1 28 (8.21%) Cisco Certification
1 28 (8.21%) Security Cleared
2 26 (7.62%) CCNA
3 25 (7.33%) Degree
4 22 (6.45%) Azure Certification
4 22 (6.45%) CCNP
5 16 (4.69%) SC Cleared
6 15 (4.40%) ITIL Certification
7 13 (3.81%) BPSS Clearance
8 12 (3.52%) Microsoft Certification
9 9 (2.64%) DBS Check
10 8 (2.35%) MCP
11 7 (2.05%) PMI Certification
12 5 (1.47%) Network+ Certification
13 4 (1.17%) Computer Science Degree
13 4 (1.17%) JNCIA
14 3 (0.88%) DV Cleared
14 3 (0.88%) ITIL Foundation Certificate
15 2 (0.59%) MCSA
16 1 (0.29%) HNC
Quality Assurance & Compliance
1 22 (6.45%) Cyber Essentials
2 21 (6.16%) ISO/IEC 27001
3 8 (2.35%) PCI DSS
4 5 (1.47%) ISO 9001
5 4 (1.17%) QA
6 3 (0.88%) GDPR
7 2 (0.59%) Disclosure Scotland
8 1 (0.29%) Cyber Essentials PLUS
8 1 (0.29%) FISMA
8 1 (0.29%) HIPAA
8 1 (0.29%) HITRUST
8 1 (0.29%) ISO/IEC 20000
8 1 (0.29%) NEBOSH
8 1 (0.29%) NIST
8 1 (0.29%) PMO
8 1 (0.29%) Sarbanes-Oxley
System Software
1 85 (24.93%) Active Directory
2 36 (10.56%) Hyper-V
3 21 (6.16%) VMware Infrastructure
4 12 (3.52%) Firmware
5 7 (2.05%) KVM
6 5 (1.47%) Virtual Machines
7 4 (1.17%) VMware ESXi
8 3 (0.88%) vSphere
9 1 (0.29%) Docker
9 1 (0.29%) Lustre
9 1 (0.29%) Slurm Workload Manager
Systems Management
1 39 (11.44%) Microsoft Intune
2 13 (3.81%) SCCM
3 9 (2.64%) SCOM
4 6 (1.76%) Systems Management Server (SMS)
5 5 (1.47%) Terraform
6 4 (1.17%) Cacti
6 4 (1.17%) Failover Clustering
6 4 (1.17%) FortiGate
6 4 (1.17%) Grafana
6 4 (1.17%) Microsoft Data Protection Manager
7 2 (0.59%) SmoothWall
7 2 (0.59%) vCenter Server
8 1 (0.29%) Active Directory Federation Services
8 1 (0.29%) Icinga
8 1 (0.29%) Kubernetes
8 1 (0.29%) NetBackup
8 1 (0.29%) Proxmox
8 1 (0.29%) WSUS
Vendors
1 158 (46.33%) Microsoft
2 61 (17.89%) VMware
3 43 (12.61%) Cisco
4 27 (7.92%) Citrix
5 24 (7.04%) Dell
6 23 (6.74%) ServiceNow
7 21 (6.16%) SAP
8 15 (4.40%) Fortinet
9 13 (3.81%) Infor
9 13 (3.81%) SolarWinds
10 12 (3.52%) HP
10 12 (3.52%) Veeam
11 11 (3.23%) IBM
12 9 (2.64%) Kaseya
13 8 (2.35%) Meraki
14 7 (2.05%) Apple
15 6 (1.76%) CheckPoint
15 6 (1.76%) NetApp
16 5 (1.47%) Rapid7
17 4 (1.17%) Splunk