ITSM Jobs in the North of England

IT Service Management (ITSM)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 149 213 243
Rank change year-on-year +64 +30 -24
Permanent jobs citing ITSM 301 253 234
As % of all permanent jobs advertised in the North of England 1.72% 1.47% 1.30%
As % of the Processes & Methodologies category 2.06% 1.51% 1.38%
Number of salaries quoted 231 184 174
10th Percentile £22,750 £26,250 £21,674
25th Percentile £30,000 £34,750 £26,063
Median annual salary (50th Percentile) £41,774 £45,000 £34,165
Median % change year-on-year -7.17% +31.71% -14.59%
75th Percentile £62,500 £71,652 £51,875
90th Percentile £68,857 £81,250 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -4.04%

All Process and Methodology Skills
North of England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,594 16,713 16,929
As % of all permanent jobs advertised in the North of England 83.47% 96.90% 93.88%
Number of salaries quoted 11,200 7,953 10,696
10th Percentile £27,500 £31,250 £29,000
25th Percentile £37,000 £40,000 £38,386
Median annual salary (50th Percentile) £50,000 £55,000 £50,086
Median % change year-on-year -9.09% +9.81% +5.44%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £80,000 £82,500 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for ITSM in the North of England

ITSM
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing ITSM in the North of England.

Salary trend for ITSM in the North of England

ITSM
Salary Histogram in the North of England

Salary distribution for jobs citing ITSM in the North of England over the 6 months to 8 May 2024.

Salary histogram for ITSM in the North of England

ITSM
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +37 167 £41,774 -12.05% 35
Yorkshire +80 95 £41,774 -7.17% 18
North East +10 39 £42,407 +8.73% 14
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (5.65%) SharePoint
2 13 (4.32%) Microsoft Exchange
3 6 (1.99%) SAS
4 2 (0.66%) Oracle SOA Suite
5 1 (0.33%) Apache
5 1 (0.33%) Exchange Server 2013
5 1 (0.33%) IIS
5 1 (0.33%) Skype for Business
5 1 (0.33%) WebSphere
Applications
1 21 (6.98%) Microsoft Office
2 13 (4.32%) Microsoft Excel
3 3 (1.00%) Chatbot
4 1 (0.33%) Microsoft PowerPoint
Business Applications
1 13 (4.32%) Remedy ITSM
2 9 (2.99%) Dynamics CRM
3 7 (2.33%) NEC Housing
4 3 (1.00%) Oracle ERP
5 2 (0.66%) NetSuite
Cloud Services
1 75 (24.92%) Microsoft 365
2 40 (13.29%) Azure
3 14 (4.65%) Power Platform
4 8 (2.66%) AWS
4 8 (2.66%) Cloud Computing
4 8 (2.66%) Entra ID
5 7 (2.33%) PowerApps
6 6 (1.99%) SaaS
7 5 (1.66%) Dynamics 365
7 5 (1.66%) IaaS
7 5 (1.66%) PaaS
8 4 (1.33%) Amazon CloudWatch
8 4 (1.33%) Amazon GuardDuty
8 4 (1.33%) AWS CloudTrail
8 4 (1.33%) Google Workspace
9 3 (1.00%) GCP
9 3 (1.00%) OCI
10 2 (0.66%) Power Automate
11 1 (0.33%) Azure Logic Apps
11 1 (0.33%) Azure Service Fabric
Communications & Networking
1 27 (8.97%) Firewall
2 21 (6.98%) WAN
3 18 (5.98%) Internet
4 16 (5.32%) LAN
5 13 (4.32%) Network Security
6 12 (3.99%) VPN
7 11 (3.65%) Broadband
8 10 (3.32%) DNS
8 10 (3.32%) Remote Desktop
9 9 (2.99%) TCP/IP
10 7 (2.33%) VoIP
10 7 (2.33%) WLAN
11 6 (1.99%) DHCP
12 4 (1.33%) BGP
12 4 (1.33%) MPLS
12 4 (1.33%) OSPF
12 4 (1.33%) SD-WAN
12 4 (1.33%) Software-Defined Networking
12 4 (1.33%) Wi-Fi
13 1 (0.33%) Wireless
Database & Business Intelligence
1 5 (1.66%) Power BI
1 5 (1.66%) SQL Server
2 3 (1.00%) MySQL
3 2 (0.66%) MongoDB
4 1 (0.33%) Amazon RDS
4 1 (0.33%) Data Hub
4 1 (0.33%) Data Lake
4 1 (0.33%) Data Warehouse
4 1 (0.33%) Metadata
4 1 (0.33%) Relational Database
Development Applications
1 13 (4.32%) JIRA
General
1 99 (32.89%) Social Skills
2 67 (22.26%) Finance
3 43 (14.29%) Public Sector
4 39 (12.96%) Retail
5 22 (7.31%) Analytical Skills
6 21 (6.98%) Influencing Skills
7 15 (4.98%) Telecoms
8 13 (4.32%) Legal
9 12 (3.99%) Banking
9 12 (3.99%) Police
9 12 (3.99%) Presentation Skills
10 10 (3.32%) Law
11 8 (2.66%) Manufacturing
12 7 (2.33%) Local Government
13 5 (1.66%) Inclusion and Diversity
14 4 (1.33%) Marketing
15 3 (1.00%) Games
16 2 (0.66%) Billing
16 2 (0.66%) Organisational Skills
17 1 (0.33%) Pharmaceutical
Job Titles
1 85 (28.24%) Analyst
2 45 (14.95%) Service Analyst
3 44 (14.62%) Service Desk Analyst
4 41 (13.62%) Service Manager
5 37 (12.29%) IT Manager
6 36 (11.96%) Senior
7 33 (10.96%) IT Analyst
8 29 (9.63%) Architect
9 25 (8.31%) Lead
10 23 (7.64%) IT Services Manager
11 21 (6.98%) IT Support
12 19 (6.31%) Senior IT Manager
12 19 (6.31%) Senior Manager
12 19 (6.31%) Senior Service Manager
12 19 (6.31%) Support Analyst
13 16 (5.32%) Developer
13 16 (5.32%) Head of Design
13 16 (5.32%) Head of IT
13 16 (5.32%) ServiceNow Architect
14 15 (4.98%) Service Architect
Libraries, Frameworks & Software Standards
1 16 (5.32%) OLE
2 11 (3.65%) HTML
3 10 (3.32%) CSS
4 8 (2.66%) AngularJS
5 6 (1.99%) Twitter Bootstrap
5 6 (1.99%) Web Services
6 3 (1.00%) REST
6 3 (1.00%) SOAP
7 2 (0.66%) CSS3
7 2 (0.66%) HTML5
7 2 (0.66%) jQuery
7 2 (0.66%) JSON
7 2 (0.66%) LESS
7 2 (0.66%) React
7 2 (0.66%) Spring Boot
Miscellaneous
1 36 (11.96%) Smartphone
2 21 (6.98%) Driving Licence
3 17 (5.65%) Product Ownership
4 13 (4.32%) Management Information System
5 12 (3.99%) CMDB
6 10 (3.32%) iPad
7 8 (2.66%) PMI
8 7 (2.33%) Data Centre
9 6 (1.99%) Legacy Systems
10 4 (1.33%) Clustering
10 4 (1.33%) IoT
11 3 (1.00%) Enterprise Cloud
11 3 (1.00%) Enterprise Software
12 2 (0.66%) Data Structures
12 2 (0.66%) Fat Client
12 2 (0.66%) Onboarding
12 2 (0.66%) Public Cloud
12 2 (0.66%) Renewable Energy
12 2 (0.66%) Security Operations Centre
12 2 (0.66%) Self-Motivation
Operating Systems
1 54 (17.94%) Windows
2 13 (4.32%) Windows 10
2 13 (4.32%) Windows Server
3 9 (2.99%) Windows Phone
4 7 (2.33%) Android
5 4 (1.33%) Linux
6 2 (0.66%) Apple iOS
6 2 (0.66%) Mac OS
6 2 (0.66%) Windows Server 2012
7 1 (0.33%) Windows Server 2016
Processes & Methodologies
1 165 (54.82%) Service Management
2 149 (49.50%) ITIL
3 82 (27.24%) Customer Service
4 79 (26.25%) Service Delivery
5 54 (17.94%) Problem-Solving
6 50 (16.61%) Coaching
6 50 (16.61%) Mentoring
7 47 (15.61%) Change Management
8 44 (14.62%) Agile
8 44 (14.62%) Continuous Improvement
9 38 (12.62%) Project Management
10 35 (11.63%) Cybersecurity
11 34 (11.30%) Stakeholder Management
12 30 (9.97%) Time Management
13 28 (9.30%) Service Design
14 24 (7.97%) Actionable Insight
15 22 (7.31%) Problem Management
16 21 (6.98%) Incident Management
16 21 (6.98%) Stakeholder Engagement
17 20 (6.64%) Asset Management
Programming Languages
1 16 (5.32%) R
2 14 (4.65%) PowerShell
3 12 (3.99%) SQL
4 6 (1.99%) Python
5 5 (1.66%) Bash
6 4 (1.33%) JavaScript
7 2 (0.66%) Java
7 2 (0.66%) Ruby
Qualifications
1 42 (13.95%) Security Cleared
2 33 (10.96%) Degree
3 20 (6.64%) SC Cleared
4 15 (4.98%) A+ Certification
5 13 (4.32%) Microsoft Certification
6 10 (3.32%) PMI Certification
7 9 (2.99%) ITIL Certification
8 5 (1.66%) Computer Science Degree
8 5 (1.66%) HND
9 4 (1.33%) AWS Certification
9 4 (1.33%) HNC
9 4 (1.33%) ITIL Foundation Certificate
9 4 (1.33%) Network+ Certification
10 2 (0.66%) Master's Degree
10 2 (0.66%) PMP
11 1 (0.33%) BC Cleared
11 1 (0.33%) CCNA
11 1 (0.33%) CCNP
11 1 (0.33%) CISSP
11 1 (0.33%) TOGAF Certification
Quality Assurance & Compliance
1 23 (7.64%) SLA
2 12 (3.99%) QA
3 10 (3.32%) NIST
4 9 (2.99%) COBIT
4 9 (2.99%) NCSC
5 8 (2.66%) Accessibility
6 6 (1.99%) ISO/IEC 27001
7 4 (1.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.66%) Data Quality
9 1 (0.33%) Cyber Essentials
9 1 (0.33%) Cyber Essentials PLUS
9 1 (0.33%) FISMA
9 1 (0.33%) GRC
9 1 (0.33%) HIPAA
9 1 (0.33%) HITRUST
9 1 (0.33%) ISO 9001
9 1 (0.33%) PCI DSS
9 1 (0.33%) Sarbanes-Oxley
System Software
1 69 (22.92%) Active Directory
2 11 (3.65%) Terminal Services
3 7 (2.33%) IAG
4 5 (1.66%) VMware Infrastructure
5 4 (1.33%) Hyper-V
6 1 (0.33%) Virtual Machines
Systems Management
1 12 (3.99%) Microsoft Intune
2 9 (2.99%) AirWatch
2 9 (2.99%) OpenView
2 9 (2.99%) SCCM
3 4 (1.33%) Failover Clustering
4 2 (0.66%) Kubernetes
4 2 (0.66%) WSUS
5 1 (0.33%) FortiGate
5 1 (0.33%) Terraform
Vendors
1 114 (37.87%) Microsoft
2 70 (23.26%) ServiceNow
3 24 (7.97%) VMware
4 13 (4.32%) Remedy
5 12 (3.99%) Citrix
6 11 (3.65%) BMC
6 11 (3.65%) Virgin Media
7 9 (2.99%) HP
7 9 (2.99%) Splunk
8 7 (2.33%) NEC
9 6 (1.99%) Oracle
10 5 (1.66%) Google
11 4 (1.33%) Computacenter
11 4 (1.33%) Veeam
12 2 (0.66%) Autodesk
12 2 (0.66%) Cisco
12 2 (0.66%) Meraki
13 1 (0.33%) Mitel
13 1 (0.33%) SAP
13 1 (0.33%) Sophos