2nd Line Support Jobs in the North of England

Second Line Support
England > North of England

The median Second Line Support salary in the North of England is £30,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 261 314 316
Rank change year-on-year +53 +2 -46
Permanent jobs requiring a 2nd Line Support 136 121 139
As % of all permanent jobs advertised in the North of England 0.78% 0.70% 0.77%
As % of the Job Titles category 0.82% 0.79% 0.80%
Number of salaries quoted 132 94 127
10th Percentile £25,500 £25,500 £21,806
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £28,500 £27,500
Median % change year-on-year +5.26% +3.64% +5.77%
75th Percentile £33,750 £33,750 £32,500
90th Percentile £34,200 £38,750 £38,750
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,599 15,406 17,329
% of permanent jobs with a recognized job title 94.93% 89.33% 96.10%
Number of salaries quoted 12,835 8,145 11,008
10th Percentile £27,250 £30,500 £27,875
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £78,750 £81,250 £80,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support in the North of England

2nd Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd Line Support in the North of England.

Salary trend for 2nd Line Support in the North of England

2nd Line Support
Salary Histogram in the North of England

Salary distribution for jobs citing 2nd Line Support in the North of England over the 6 months to 8 May 2024.

Salary histogram for 2nd Line Support in the North of England

2nd Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +9 66 £29,500 +3.51% 13
Yorkshire +81 48 £31,125 +12.77% 5
North East +9 22 £32,250 -0.77%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 8 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Support in the job title.

1 94 (69.12%) Microsoft
2 90 (66.18%) Active Directory
3 82 (60.29%) Social Skills
4 75 (55.15%) Microsoft 365
5 73 (53.68%) Windows
6 46 (33.82%) Customer Service
7 42 (30.88%) Azure
7 42 (30.88%) Problem-Solving
8 35 (25.74%) Windows 10
9 33 (24.26%) ITIL
10 32 (23.53%) Microsoft Office
10 32 (23.53%) VMware
10 32 (23.53%) Windows Server
11 29 (21.32%) Firewall
12 28 (20.59%) Driving Licence
13 24 (17.65%) SQL Server
14 22 (16.18%) DNS
15 21 (15.44%) VMware Infrastructure
16 20 (14.71%) Wi-Fi
16 20 (14.71%) SAN
16 20 (14.71%) Hyper-V
17 19 (13.97%) Microsoft Certification
17 19 (13.97%) Organisational Skills
18 18 (13.24%) Microsoft Exchange
19 17 (12.50%) VoIP
19 17 (12.50%) Microsoft Intune
20 16 (11.76%) WAN
20 16 (11.76%) Mac OS
21 15 (11.03%) LAN
22 14 (10.29%) SharePoint

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (13.24%) Microsoft Exchange
2 14 (10.29%) SharePoint
3 3 (2.21%) IIS
Applications
1 32 (23.53%) Microsoft Office
2 3 (2.21%) Spreadsheet
3 1 (0.74%) Microsoft Excel
3 1 (0.74%) Microsoft PowerPoint
Cloud Services
1 75 (55.15%) Microsoft 365
2 42 (30.88%) Azure
3 7 (5.15%) Entra ID
4 5 (3.68%) AWS
4 5 (3.68%) OneDrive
5 3 (2.21%) GCP
6 2 (1.47%) Mimecast
6 2 (1.47%) SaaS
7 1 (0.74%) Google Workspace
Communications & Networking
1 29 (21.32%) Firewall
2 22 (16.18%) DNS
3 20 (14.71%) SAN
3 20 (14.71%) Wi-Fi
4 17 (12.50%) VoIP
5 16 (11.76%) WAN
6 15 (11.03%) LAN
7 14 (10.29%) DHCP
8 12 (8.82%) VPN
9 11 (8.09%) TCP/IP
10 10 (7.35%) VLAN
11 8 (5.88%) NAS
12 7 (5.15%) WLAN
13 5 (3.68%) Internet
13 5 (3.68%) Network Security
13 5 (3.68%) Wireless
14 2 (1.47%) Remote Desktop
15 1 (0.74%) Intranet
Database & Business Intelligence
1 24 (17.65%) SQL Server
2 2 (1.47%) Amazon RDS
General
1 82 (60.29%) Social Skills
2 19 (13.97%) Organisational Skills
3 14 (10.29%) Analytical Skills
3 14 (10.29%) Finance
4 7 (5.15%) Public Sector
5 5 (3.68%) Retail
6 4 (2.94%) Documentation Skills
6 4 (2.94%) Law
7 3 (2.21%) Legal
7 3 (2.21%) Manufacturing
8 1 (0.74%) Financial Institution
8 1 (0.74%) Presentation Skills
8 1 (0.74%) Tech for Good
8 1 (0.74%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.47%) .NET
2 1 (0.74%) Web Services
Miscellaneous
1 28 (20.59%) Driving Licence
2 11 (8.09%) Enterprise Storage
3 8 (5.88%) EPoS
4 5 (3.68%) Clustering
4 5 (3.68%) Onboarding
5 2 (1.47%) Data Centre
5 2 (1.47%) iPhone
5 2 (1.47%) Public Cloud
5 2 (1.47%) Video Conferencing
6 1 (0.74%) Blackberry
6 1 (0.74%) CMDB
6 1 (0.74%) Management Information System
6 1 (0.74%) New Media
Operating Systems
1 73 (53.68%) Windows
2 35 (25.74%) Windows 10
3 32 (23.53%) Windows Server
4 16 (11.76%) Mac OS
5 11 (8.09%) Windows Server 2012
6 10 (7.35%) Windows Server 2019
7 9 (6.62%) Apple iOS
8 8 (5.88%) Android
9 7 (5.15%) Windows 7
10 6 (4.41%) Windows Server 2016
11 4 (2.94%) Unix
12 2 (1.47%) Linux
Processes & Methodologies
1 46 (33.82%) Customer Service
2 42 (30.88%) Problem-Solving
3 33 (24.26%) ITIL
4 13 (9.56%) Incident Management
5 12 (8.82%) Service Management
6 11 (8.09%) Desktop Virtualisation
7 9 (6.62%) Kalman Filter
8 8 (5.88%) Mobile Device Management
9 7 (5.15%) ITSM
10 6 (4.41%) Antivirus Management
10 6 (4.41%) Computer Science
10 6 (4.41%) Continuous Improvement
10 6 (4.41%) Line Management
10 6 (4.41%) Server Management
10 6 (4.41%) Storage Management
11 5 (3.68%) Decision-Making
11 5 (3.68%) Email Filtering
12 4 (2.94%) Case Management
12 4 (2.94%) Preventative Maintenance
12 4 (2.94%) Web Filtering
Programming Languages
1 11 (8.09%) PowerShell
2 5 (3.68%) SQL
3 1 (0.74%) Bash
3 1 (0.74%) Python
Qualifications
1 19 (13.97%) Microsoft Certification
2 13 (9.56%) Degree
3 12 (8.82%) Azure Certification
4 10 (7.35%) MCP
5 9 (6.62%) DBS Check
6 6 (4.41%) A+ Certification
7 5 (3.68%) Computer Science Degree
8 3 (2.21%) ITIL Certification
9 1 (0.74%) AWS Certification
9 1 (0.74%) CCNA
9 1 (0.74%) Cisco Certification
9 1 (0.74%) ITIL Foundation Certificate
9 1 (0.74%) MCSE
Quality Assurance & Compliance
1 11 (8.09%) SLA
2 4 (2.94%) ISO/IEC 27001
3 2 (1.47%) ISO 9001
System Software
1 90 (66.18%) Active Directory
2 21 (15.44%) VMware Infrastructure
3 20 (14.71%) Hyper-V
4 6 (4.41%) VMware ESXi
5 3 (2.21%) Virtual Machines
6 2 (1.47%) vSphere
7 1 (0.74%) VMware Workstation
Systems Management
1 17 (12.50%) Microsoft Intune
2 14 (10.29%) SCCM
3 5 (3.68%) Autotask
3 5 (3.68%) Failover Clustering
3 5 (3.68%) Jamf Pro
4 1 (0.74%) cPanel
4 1 (0.74%) FortiGate
4 1 (0.74%) SCOM
4 1 (0.74%) SCVMM
Vendors
1 94 (69.12%) Microsoft
2 32 (23.53%) VMware
3 13 (9.56%) Citrix
4 12 (8.82%) Cisco
5 8 (5.88%) Sophos
6 6 (4.41%) Apple
6 6 (4.41%) ESET
7 5 (3.68%) Datto
7 5 (3.68%) Veeam
8 4 (2.94%) Salesforce
9 3 (2.21%) Dell
10 1 (0.74%) Aruba
10 1 (0.74%) Commvault
10 1 (0.74%) ConnectWise
10 1 (0.74%) Draytek
10 1 (0.74%) Google
10 1 (0.74%) Kaseya
10 1 (0.74%) Meraki
10 1 (0.74%) ServiceNow
10 1 (0.74%) SolarWinds