The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North East region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 61 70 58
Rank change year-on-year
+9 -12
Permanent jobs requiring a 2nd Line Support 9 3 19
As % of all permanent IT jobs located in the North East 1.09% 0.45% 2.32%
As % of the Job Titles category 1.14% 0.47% 2.38%
Number of salaries quoted 9 2 19
Average salary £25,500 £21,500 £27,000
Average salary % change year-on-year
+18.60% -20.37%
90% offered a salary of more than £24,500 £21,500 £21,460
10% offered a salary of more than £45,000 £21,500 £28,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
792 635 797
As % of all permanent IT jobs located in the North East 95.77% 94.92% 97.31%
Number of salaries quoted 582 545 672
Average salary £32,500 £37,500 £36,500
Average salary % change year-on-year
-13.33% +2.73%
90% offered a salary of more than £22,500 £22,500 £24,500
10% offered a salary of more than £47,500 £65,000 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North East

2nd Line Support
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North East region.

2nd Line Support Salary Trend in the North East

2nd Line Support
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North East region over the 3 months to 25 July 2014.

2nd Line Support Salary Histogram in the North East

2nd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northumberland - 5 £25,500 -
Tyne and Wear +5 4 £35,000 +62.79% 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North East

For the 6 months to 25 July 2014, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 22 (81.48%) Windows
2 19 (70.37%) VMware
3 17 (62.96%) ITIL
3 17 (62.96%) Active Directory
4 14 (51.85%) Citrix
4 14 (51.85%) SAN
5 13 (48.15%) MS Exchange
5 13 (48.15%) Exchange Server 2003
5 13 (48.15%) Exchange Server 2007
5 13 (48.15%) Exchange Server 2010
6 12 (44.44%) SQL Server
7 11 (40.74%) Microsoft
8 9 (33.33%) Linux
9 7 (25.93%) SQL
9 7 (25.93%) SharePoint
9 7 (25.93%) Tivoli Storage Manager
10 5 (18.52%) Windows 7
11 4 (14.81%) Windows 8
11 4 (14.81%) Windows XP
11 4 (14.81%) MS Office
12 3 (11.11%) SAP
12 3 (11.11%) CRM
12 3 (11.11%) ERP
12 3 (11.11%) SLA
12 3 (11.11%) Sage
12 3 (11.11%) Pegasus
12 3 (11.11%) Dynamics NAV
12 3 (11.11%) Dynamics CRM
12 3 (11.11%) Dynamics GP
12 3 (11.11%) SCCM

2nd Line Support
Top Related IT Skills in the North East by Category

For the 6 months to 25 July 2014, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (48.15%) MS Exchange
1 13 (48.15%) Exchange Server 2003
1 13 (48.15%) Exchange Server 2007
1 13 (48.15%) Exchange Server 2010
2 7 (25.93%) SharePoint
Applications
1 4 (14.81%) MS Office
2 2 (7.41%) MS Excel
Business Applications
1 3 (11.11%) Dynamics NAV
1 3 (11.11%) Dynamics CRM
1 3 (11.11%) Dynamics GP
1 3 (11.11%) Line 50
2 2 (7.41%) Sage MMS
Cloud Services
1 2 (7.41%) SaaS
Communications & Networking
1 14 (51.85%) SAN
2 1 (3.70%) VPN
Database & Business Intelligence
1 12 (44.44%) SQL Server
2 2 (7.41%) MongoDB
2 2 (7.41%) MySQL
General
1 1 (3.70%) Finance
1 1 (3.70%) Legal
Miscellaneous
1 1 (3.70%) CMDB
Operating Systems
1 22 (81.48%) Windows
2 9 (33.33%) Linux
3 5 (18.52%) Windows 7
4 4 (14.81%) Windows 8
4 4 (14.81%) Windows XP
5 2 (7.41%) CentOS
5 2 (7.41%) Red Hat Enterprise Linux
6 1 (3.70%) UNIX
Processes & Methodologies
1 17 (62.96%) ITIL
2 3 (11.11%) CRM
2 3 (11.11%) ERP
3 2 (7.41%) Server Monitoring
4 1 (3.70%) Service Management
4 1 (3.70%) Time Management
Programming Languages
1 7 (25.93%) SQL
2 2 (7.41%) Python
2 2 (7.41%) Ruby
2 2 (7.41%) Bash Shell
Quality Assurance & Compliance
1 3 (11.11%) SLA
System Software
1 17 (62.96%) Active Directory
2 2 (7.41%) VMware Infrastructure
2 2 (7.41%) KVM
Systems Management
1 7 (25.93%) Tivoli Storage Manager
2 3 (11.11%) WSUS
2 3 (11.11%) SCCM
2 3 (11.11%) SCOM
3 2 (7.41%) Zenoss
3 2 (7.41%) Puppet
3 2 (7.41%) Nagios
Vendors
1 19 (70.37%) VMware
2 14 (51.85%) Citrix
3 11 (40.74%) Microsoft
4 3 (11.11%) SAP
4 3 (11.11%) Pegasus
4 3 (11.11%) Sage
5 2 (7.41%) Red Hat
5 2 (7.41%) Oracle
5 2 (7.41%) Sun
Newcastle Upon Tyne, Tyne and Wear
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: 14 hours ago