The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 66 58 67
Rank change year-on-year
-8 +9
Permanent jobs requiring a 2nd Line Support 10 8 8
As % of all permanent IT jobs located in the North East 1.44% 1.41% 1.23%
As % of the Job Titles category 1.56% 1.44% 1.25%
Number of salaries quoted 4 8 7
Average salary £29,000 £25,500 £22,500
Average salary % change year-on-year
+13.72% +13.33%
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
641 555 639
As % of all permanent IT jobs located in the North East 92.50% 97.88% 98.31%
Number of salaries quoted 541 441 535
Average salary £35,000 £36,000 £36,328
Average salary % change year-on-year
-2.77% -0.90%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £55,000 £60,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North East

2nd Line Support
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North East region.

2nd Line Support Salary Trend in the North East

2nd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -12 10 £29,000 +13.72% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North East

For the 6 months to 30 January 2015, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 9 (75.00%) Windows
1 9 (75.00%) Active Directory
2 6 (50.00%) EMC
2 6 (50.00%) Microsoft Certification
2 6 (50.00%) SAN
2 6 (50.00%) NetApp
2 6 (50.00%) Blackberry
2 6 (50.00%) Blackberry Enterprise Server
2 6 (50.00%) Firewall
2 6 (50.00%) Replication
2 6 (50.00%) MCSA
2 6 (50.00%) SharePoint
2 6 (50.00%) MS Exchange
2 6 (50.00%) Lync
3 4 (33.33%) Windows Server 2003
3 4 (33.33%) Microsoft
3 4 (33.33%) Exchange Server 2010
3 4 (33.33%) Exchange Server 2003
3 4 (33.33%) Exchange Server 2007
3 4 (33.33%) Office Communications Server
3 4 (33.33%) Windows Server 2008
4 3 (25.00%) Test Scripting
4 3 (25.00%) PDA
4 3 (25.00%) VBScript
4 3 (25.00%) SQL
4 3 (25.00%) ITIL
5 2 (16.67%) MCP
5 2 (16.67%) T-SQL
5 2 (16.67%) C#
5 2 (16.67%) MS Excel

2nd Line Support
Top Related IT Skills in the North East by Category

For the 6 months to 30 January 2015, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (50.00%) Blackberry Enterprise Server
1 6 (50.00%) SharePoint
1 6 (50.00%) MS Exchange
1 6 (50.00%) Lync
2 4 (33.33%) Exchange Server 2010
2 4 (33.33%) Exchange Server 2003
2 4 (33.33%) Exchange Server 2007
2 4 (33.33%) Office Communications Server
Applications
1 2 (16.67%) MS Excel
Communications & Networking
1 6 (50.00%) SAN
1 6 (50.00%) Firewall
2 2 (16.67%) NAS
Database & Business Intelligence
1 1 (8.33%) Oracle Database 11g
1 1 (8.33%) Oracle Database
Libraries, Frameworks & Software Standards
1 1 (8.33%) .NET
1 1 (8.33%) Classic ASP
1 1 (8.33%) ASP.NET
Miscellaneous
1 6 (50.00%) Blackberry
1 6 (50.00%) Replication
2 3 (25.00%) PDA
Operating Systems
1 9 (75.00%) Windows
2 4 (33.33%) Windows Server 2003
2 4 (33.33%) Windows Server 2008
3 2 (16.67%) Android
Processes & Methodologies
1 3 (25.00%) Test Scripting
1 3 (25.00%) ITIL
2 2 (16.67%) Service Delivery
3 1 (8.33%) System Testing
Programming Languages
1 3 (25.00%) VBScript
1 3 (25.00%) SQL
2 2 (16.67%) T-SQL
2 2 (16.67%) C#
2 2 (16.67%) PowerShell
Qualifications
1 6 (50.00%) Microsoft Certification
1 6 (50.00%) MCSA
2 2 (16.67%) MCP
2 2 (16.67%) MCSE
3 1 (8.33%) Degree
3 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 2 (16.67%) QA
2 1 (8.33%) SLA
System Software
1 9 (75.00%) Active Directory
Vendors
1 6 (50.00%) EMC
1 6 (50.00%) NetApp
2 4 (33.33%) Microsoft
3 1 (8.33%) Oracle