The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North East region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 65 60 66
Rank change year-on-year
-5 +6
Permanent jobs requiring a 2nd Line Support 6 13 3
As % of all permanent IT jobs located in the North East 0.870% 1.510% 0.410%
As % of the Job Titles category 0.920% 1.561% 0.421%
Number of salaries quoted 5 13 3
Average salary £21,500 £27,000 £28,000
Average salary % change year-on-year
-20.37% -3.57%
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
North East
Permanent IT job ads with a match in the
Job Titles category
652 833 713
As % of all permanent IT jobs located in the North East 94.49% 96.75% 97.40%
Number of salaries quoted 565 689 596
Average salary £36,500 £35,000 £35,000
Average salary % change year-on-year
+4.28% -
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £52,500 £72,500 £65,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the North East region as a proportion of the total demand within the Job Titles category.

North East 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North East region.

North East 2nd Line Support Salary Trend

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Tyne and Wear -10 5 £21,500 -20.37%
Durham +7 1 £21,000 +22.44%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (87.50%) Windows
2 12 (75.00%) Active Directory
3 9 (56.25%) Microsoft
3 9 (56.25%) MS Office
3 9 (56.25%) ITIL
4 7 (43.75%) TCP/IP
5 6 (37.50%) MS Exchange
5 6 (37.50%) LAN
5 6 (37.50%) WAN
5 6 (37.50%) Windows Server 2003
5 6 (37.50%) VMware
5 6 (37.50%) VMware Infrastructure
6 5 (31.25%) Windows Server 2008
6 5 (31.25%) Windows 8
6 5 (31.25%) Windows XP
6 5 (31.25%) CRM
7 4 (25.00%) MS Excel
7 4 (25.00%) SQL
7 4 (25.00%) MCSE
7 4 (25.00%) MCP
7 4 (25.00%) Microsoft Certification
7 4 (25.00%) VPN
7 4 (25.00%) SLA
7 4 (25.00%) Firewall
7 4 (25.00%) Thin Client
7 4 (25.00%) MCDST
7 4 (25.00%) VLAN
7 4 (25.00%) Hyper-V
7 4 (25.00%) Fat Client
8 3 (18.75%) Degree

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (37.50%) MS Exchange
2 2 (12.50%) SharePoint
2 2 (12.50%) Exchange Server 2003
2 2 (12.50%) Exchange Server 2007
3 1 (6.250%) Lotus Notes
Applications
1 9 (56.25%) MS Office
2 4 (25.00%) MS Excel
Business Applications
1 3 (18.75%) Dynamics CRM
1 3 (18.75%) Dynamics GP
Communications & Networking
1 7 (43.75%) TCP/IP
2 6 (37.50%) LAN
2 6 (37.50%) WAN
3 4 (25.00%) VPN
3 4 (25.00%) Firewall
3 4 (25.00%) VLAN
4 2 (12.50%) DNS
4 2 (12.50%) DHCP
5 1 (6.250%) Fibre Channel
5 1 (6.250%) NAS
5 1 (6.250%) SAN
General
1 2 (12.50%) Finance
Miscellaneous
1 4 (25.00%) Thin Client
1 4 (25.00%) Fat Client
2 1 (6.250%) Celerra
2 1 (6.250%) Symmetrix DMX
2 1 (6.250%) Blackberry
2 1 (6.250%) CLARiiON
2 1 (6.250%) Clustering
Operating Systems
1 14 (87.50%) Windows
2 6 (37.50%) Windows Server 2003
3 5 (31.25%) Windows Server 2008
3 5 (31.25%) Windows 8
3 5 (31.25%) Windows XP
4 3 (18.75%) Windows 7
5 2 (12.50%) Windows Server 2012
6 1 (6.250%) Mac OS X
6 1 (6.250%) UNIX
6 1 (6.250%) Solaris
6 1 (6.250%) Linux
Processes & Methodologies
1 9 (56.25%) ITIL
2 5 (31.25%) CRM
3 3 (18.75%) Problem Management
3 3 (18.75%) E-Commerce
4 2 (12.50%) PRINCE2
4 2 (12.50%) Service Management
4 2 (12.50%) ITIL V3
4 2 (12.50%) Capacity Management
5 1 (6.250%) Performance Management
5 1 (6.250%) Data Protection
5 1 (6.250%) Service Delivery
5 1 (6.250%) Disaster Recovery
5 1 (6.250%) Configuration Management
5 1 (6.250%) Asset Management
Programming Languages
1 4 (25.00%) SQL
2 3 (18.75%) C
Qualifications
1 4 (25.00%) MCSE
1 4 (25.00%) MCP
1 4 (25.00%) Microsoft Certification
1 4 (25.00%) MCDST
2 3 (18.75%) Degree
3 1 (6.250%) SC Cleared
3 1 (6.250%) DV Cleared
3 1 (6.250%) Security Cleared
3 1 (6.250%) MCITP
3 1 (6.250%) MCSA
Quality Assurance & Compliance
1 4 (25.00%) SLA
System Software
1 12 (75.00%) Active Directory
2 6 (37.50%) VMware Infrastructure
3 4 (25.00%) Hyper-V
4 1 (6.250%) VMware ESX
Systems Management
1 1 (6.250%) Veritas Storage Foundation
1 1 (6.250%) Backup Exec
Vendors
1 9 (56.25%) Microsoft
2 6 (37.50%) VMware
3 2 (12.50%) Remedy
4 1 (6.250%) Symantec
4 1 (6.250%) Cisco
4 1 (6.250%) Veritas
4 1 (6.250%) Lotus
4 1 (6.250%) Apple
4 1 (6.250%) EMC
4 1 (6.250%) Citrix
Newcastle Upon Tyne, Tyne and Wear
2nd Line IT Support Technician - Newcastle Upon Tyne - Windows, Server, Active Directory, TCP/IP, DNS, DHCP - £15,000 - £20,000. A Windows, Server, Active Directory, TCP/IP, DNS,...
Oscar Associates (UK) Ltd
Salary: £15000 - £20000 per annum
Posted: 20 May 2013
Sunderland, Tyne and Wear
The successful SAN Support Engineer - 2nd Line - SAN, VMWare, Active Directory will need to extensive experience in some of the following: - Core Edge Topology, - Fiber Channel Routing and...
EXCELerate
Salary: Up to £40,000 per annum Corporate Benefits incl. Health, Pension
Posted: 20 May 2013