The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 75 57 52
Rank change year-on-year
-18 -5
Permanent jobs requiring a 2nd Line Support 5 9 8
As % of all permanent IT jobs located in the North East 0.65% 1.42% 1.34%
As % of the Job Titles category 0.68% 1.46% 1.39%
Number of salaries quoted 5 9 8
Average salary £29,000 £25,500 £21,750
Average salary % change year-on-year
+13.72% +17.24%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
737 616 576
As % of all permanent IT jobs located in the North East 96.34% 97.01% 96.16%
Number of salaries quoted 632 542 511
Average salary £37,000 £37,500 £33,000
Average salary % change year-on-year
-1.33% +13.63%
90% offered a salary of more than £25,000 £25,000 £20,000
10% offered a salary of more than £52,500 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North East

2nd Line Support
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North East region.

2nd Line Support Salary Trend in the North East

2nd Line Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North East region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -19 5 £29,000 +13.72%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North East

For the 6 months to 21 November 2014, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 8 (66.67%) Windows
2 7 (58.33%) ITIL
2 7 (58.33%) Active Directory
3 5 (41.67%) VMware
4 3 (25.00%) PDA
4 3 (25.00%) Exchange Server 2003
4 3 (25.00%) Exchange Server 2007
4 3 (25.00%) MS Exchange
4 3 (25.00%) SQL
4 3 (25.00%) Android
4 3 (25.00%) Exchange Server 2010
5 2 (16.67%) Puppet
5 2 (16.67%) MongoDB
5 2 (16.67%) Server Monitoring
5 2 (16.67%) KVM
5 2 (16.67%) VMware Infrastructure
5 2 (16.67%) Windows 7
5 2 (16.67%) SaaS
5 2 (16.67%) Bash Shell
5 2 (16.67%) CentOS
5 2 (16.67%) Red Hat Enterprise Linux
5 2 (16.67%) Zenoss
5 2 (16.67%) MySQL
5 2 (16.67%) SQL Server
5 2 (16.67%) Linux
5 2 (16.67%) Python
5 2 (16.67%) Red Hat
5 2 (16.67%) Citrix
5 2 (16.67%) Nagios
5 2 (16.67%) Test Scripting

2nd Line Support
Top Related IT Skills in the North East by Category

For the 6 months to 21 November 2014, IT jobs across the North East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (25.00%) MS Exchange
1 3 (25.00%) Exchange Server 2003
1 3 (25.00%) Exchange Server 2007
1 3 (25.00%) Exchange Server 2010
2 1 (8.33%) Blackberry Enterprise Server
2 1 (8.33%) IIS
2 1 (8.33%) SharePoint
Applications
1 1 (8.33%) MS Office
1 1 (8.33%) MS Excel
Business Applications
1 1 (8.33%) Dynamics NAV
1 1 (8.33%) Dynamics CRM
1 1 (8.33%) Dynamics GP
1 1 (8.33%) Line 50
Cloud Services
1 2 (16.67%) SaaS
Communications & Networking
1 1 (8.33%) SAN
1 1 (8.33%) IP Telephony
Database & Business Intelligence
1 2 (16.67%) MySQL
1 2 (16.67%) SQL Server
1 2 (16.67%) MongoDB
General
1 1 (8.33%) Finance
Libraries, Frameworks & Software Standards
1 1 (8.33%) Web Services
Miscellaneous
1 3 (25.00%) PDA
2 1 (8.33%) iPhone
2 1 (8.33%) iPad
2 1 (8.33%) Blackberry
Operating Systems
1 8 (66.67%) Windows
2 3 (25.00%) Android
3 2 (16.67%) CentOS
3 2 (16.67%) Red Hat Enterprise Linux
3 2 (16.67%) Windows 7
3 2 (16.67%) Linux
4 1 (8.33%) Windows XP
4 1 (8.33%) Windows 8
Processes & Methodologies
1 7 (58.33%) ITIL
2 2 (16.67%) Service Delivery
2 2 (16.67%) Test Scripting
2 2 (16.67%) Server Monitoring
3 1 (8.33%) System Testing
3 1 (8.33%) Disaster Recovery
3 1 (8.33%) Incident Management
3 1 (8.33%) CRM
3 1 (8.33%) ERP
3 1 (8.33%) Configuration Management
Programming Languages
1 3 (25.00%) SQL
2 2 (16.67%) Python
2 2 (16.67%) Ruby
2 2 (16.67%) Bash Shell
3 1 (8.33%) T-SQL
3 1 (8.33%) C#
Qualifications
1 1 (8.33%) MCP
1 1 (8.33%) Citrix Certification
1 1 (8.33%) Microsoft Certification
1 1 (8.33%) ITIL Certification
1 1 (8.33%) MCDST
1 1 (8.33%) Degree
Quality Assurance & Compliance
1 2 (16.67%) QA
2 1 (8.33%) SLA
System Software
1 7 (58.33%) Active Directory
2 2 (16.67%) VMware Infrastructure
2 2 (16.67%) KVM
3 1 (8.33%) XenApp
3 1 (8.33%) XenServer
3 1 (8.33%) XenDesktop
Systems Management
1 2 (16.67%) Nagios
1 2 (16.67%) Zenoss
1 2 (16.67%) Puppet
Vendors
1 5 (41.67%) VMware
2 2 (16.67%) Citrix
2 2 (16.67%) Red Hat
3 1 (8.33%) Sage
3 1 (8.33%) Pegasus
3 1 (8.33%) LANDesk
3 1 (8.33%) SAP