The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 299 269 269
Rank change year-on-year
-30 0
Permanent jobs requiring a 2nd Line Support 958 1220 1306
As % of all permanent IT jobs located in England 1.05% 1.18% 1.16%
As % of the Job Titles category 1.08% 1.22% 1.20%
Number of salaries quoted 879 1117 1173
Median salary £27,500 £26,000 £26,000
Median salary % change year-on-year
+5.76% -
90% offered a salary of more than £21,500 £21,000 £20,800
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88322 99835 108668
As % of all permanent IT jobs located in England 96.39% 96.49% 96.49%
Number of salaries quoted 75297 83205 89755
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 30 June 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -43 362 £30,000 +3.44% 30
South East -11 277 £26,500 +3.92% 18
South West -3 74 £25,000 +11.11% 12
Yorkshire +18 63 £24,000 +6.66% 9
East of England +25 62 £26,000 +1.96% 6
North West +3 55 £23,000 -8.00% 18
West Midlands -21 44 £23,500 -3.09% 5
East Midlands +9 20 £23,000 -2.12% 3
North East +1 4 £27,500 -9.83% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1500 (74.11%) Windows
2 1047 (51.73%) Active Directory
3 1021 (50.44%) Microsoft
4 636 (31.42%) Windows Server
5 608 (30.04%) MS Exchange
6 599 (29.59%) Windows 7
7 590 (29.15%) MS Office
8 536 (26.48%) MS Excel
9 498 (24.60%) ITIL
10 478 (23.62%) VMware
11 380 (18.77%) Windows Server 2008
12 378 (18.68%) Windows Server 2012
13 373 (18.43%) Citrix
14 321 (15.86%) SLA
15 317 (15.66%) Microsoft Certification
16 300 (14.82%) Cisco
17 298 (14.72%) VMware Infrastructure
18 281 (13.88%) TCP/IP
18 281 (13.88%) SQL
19 280 (13.83%) Office 365
20 275 (13.59%) Firewall
21 265 (13.09%) Windows 8
22 260 (12.85%) Exchange Server 2010
23 255 (12.60%) Windows Server 2003
24 242 (11.96%) LAN
25 231 (11.41%) WAN
26 227 (11.22%) DNS
27 200 (9.88%) SQL Server
27 200 (9.88%) Finance
28 182 (8.99%) Exchange Server 2013

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 608 (30.04%) MS Exchange
2 260 (12.85%) Exchange Server 2010
3 182 (8.99%) Exchange Server 2013
4 165 (8.15%) Exchange Server 2007
5 98 (4.84%) SharePoint
6 83 (4.10%) Skype for Business
7 70 (3.46%) IIS
8 61 (3.01%) Blackberry Enterprise Server
9 43 (2.12%) Exchange Server 2003
10 23 (1.14%) Apache
11 17 (0.84%) IBM Notes
12 12 (0.59%) Exchange Server 2000
12 12 (0.59%) SharePoint Server
13 11 (0.54%) SharePoint 2013
14 7 (0.35%) CMS
15 6 (0.30%) NetWeaver
15 6 (0.30%) Site Server
16 5 (0.25%) WordPress
17 4 (0.20%) Drupal
17 4 (0.20%) WebSphere
Applications
1 590 (29.15%) MS Office
2 536 (26.48%) MS Excel
3 57 (2.82%) MS PowerPoint
4 45 (2.22%) MS Visio
5 16 (0.79%) Adobe Creative Suite
6 1 (0.049%) Acrobat
6 1 (0.049%) Adobe After Effects
6 1 (0.049%) CINEMA 4D
6 1 (0.049%) InfoPath
6 1 (0.049%) Photoshop
6 1 (0.049%) S-PLUS
Business Applications
1 7 (0.35%) Dynamics CRM
2 6 (0.30%) Remedy ITSM
2 6 (0.30%) SAP CO
2 6 (0.30%) SAP FI
2 6 (0.30%) SAP FI/CO
2 6 (0.30%) SAP MM
2 6 (0.30%) SAP PS
2 6 (0.30%) SAP SD
3 5 (0.25%) Magento
4 4 (0.20%) Oracle Applications
5 3 (0.15%) Dynamics AX
5 3 (0.15%) Fredhopper
5 3 (0.15%) Infor CloudSuite Industrial (formerly SyteLine)
5 3 (0.15%) SAP Oil and Gas
6 2 (0.099%) Hi Portfolio
6 2 (0.099%) ION MarketView
7 1 (0.049%) assyst
7 1 (0.049%) Dynamics NAV
7 1 (0.049%) Movex
7 1 (0.049%) TrackWise
Cloud Services
1 280 (13.83%) Office 365
2 18 (0.89%) Amazon AWS
3 16 (0.79%) Google Apps
4 9 (0.44%) Microsoft Azure
5 7 (0.35%) SaaS
6 6 (0.30%) Cloud Computing
7 3 (0.15%) Mimecast
8 1 (0.049%) Azure Active Directory
8 1 (0.049%) IaaS
Communications & Networking
1 281 (13.88%) TCP/IP
2 275 (13.59%) Firewall
3 242 (11.96%) LAN
4 231 (11.41%) WAN
5 227 (11.22%) DNS
6 173 (8.55%) DHCP
6 173 (8.55%) VoIP
7 170 (8.40%) VPN
8 81 (4.00%) Internet
9 79 (3.90%) SAN
10 72 (3.56%) Wireless
11 56 (2.77%) ADSL
12 55 (2.72%) Wi-Fi
13 38 (1.88%) Remote Desktop
14 31 (1.53%) Broadband
15 28 (1.38%) NAS
15 28 (1.38%) VLAN
16 26 (1.28%) Skype
17 19 (0.94%) Intranet
17 19 (0.94%) IP Telephony
Database & Business Intelligence
1 200 (9.88%) SQL Server
2 24 (1.19%) SQL Server 2008
3 23 (1.14%) MySQL
4 19 (0.94%) Relational Database
5 18 (0.89%) SQL Server Reporting Services
6 17 (0.84%) SQL Server 2012
7 15 (0.74%) SQL Server 2005
8 14 (0.69%) Oracle Database
9 11 (0.54%) RDBMS
10 6 (0.30%) BusinessObjects
10 6 (0.30%) SAP BI
10 6 (0.30%) SAP BW
11 5 (0.25%) Ingres
12 4 (0.20%) MarkLogic
12 4 (0.20%) MS Access
13 3 (0.15%) Informix
13 3 (0.15%) PostgreSQL
13 3 (0.15%) SQL Server 2000
13 3 (0.15%) SQL Server Integration Services
14 2 (0.099%) Oracle Database 10g
Development Applications
1 16 (0.79%) JIRA
2 4 (0.20%) SQL Server Management Studio (SSMS)
3 3 (0.15%) Git (software)
3 3 (0.15%) Subversion
4 2 (0.099%) MSI
5 1 (0.049%) Hudson
5 1 (0.049%) Selenium
General
1 200 (9.88%) Finance
2 123 (6.08%) Telecoms
3 76 (3.75%) Retail
4 64 (3.16%) Legal
5 61 (3.01%) Law
6 41 (2.03%) Manufacturing
7 37 (1.83%) Banking
8 36 (1.78%) German Language
9 33 (1.63%) Advertising
10 30 (1.48%) French Language
11 26 (1.28%) Marketing
12 21 (1.04%) Back Office
13 14 (0.69%) Financial Institution
14 13 (0.64%) Local Government
15 8 (0.40%) Automotive
15 8 (0.40%) Pharmaceutical
15 8 (0.40%) Publishing
16 6 (0.30%) Billing
17 4 (0.20%) Military
17 4 (0.20%) Retail Banking
Libraries, Frameworks & Software Standards
1 45 (2.22%) HTML
2 41 (2.03%) Web Services
3 29 (1.43%) .NET
4 24 (1.19%) CSS
5 19 (0.94%) XML
6 15 (0.74%) ASP.NET
7 7 (0.35%) X-Windows
8 4 (0.20%) ASP.NET Web Forms
9 3 (0.15%) EDI
9 3 (0.15%) WebCenter
9 3 (0.15%) XSL
10 2 (0.099%) .NET Framework
10 2 (0.099%) COM
10 2 (0.099%) Sass
10 2 (0.099%) Silverlight
10 2 (0.099%) Software Packaging
10 2 (0.099%) XMPP
11 1 (0.049%) AngularJS
11 1 (0.049%) Django
11 1 (0.049%) WCF
Miscellaneous
1 144 (7.11%) Blackberry
2 123 (6.08%) Driving Licence
3 93 (4.59%) Analytical Skills
4 73 (3.61%) iPhone
5 67 (3.31%) Smartphone
6 52 (2.57%) Video Conferencing
7 30 (1.48%) Data Centre
8 29 (1.43%) Computer Science
9 28 (1.38%) iPad
10 26 (1.28%) Replication
11 25 (1.24%) EPoS
12 22 (1.09%) iSeries
12 22 (1.09%) Management Information System
13 18 (0.89%) Client/Server
14 16 (0.79%) User Experience
15 15 (0.74%) Fat Client
15 15 (0.74%) Thin Client
16 13 (0.64%) CMDB
16 13 (0.64%) Mathematics
17 9 (0.44%) Mobile Computing
Operating Systems
1 1500 (74.11%) Windows
2 636 (31.42%) Windows Server
3 599 (29.59%) Windows 7
4 380 (18.77%) Windows Server 2008
5 378 (18.68%) Windows Server 2012
6 265 (13.09%) Windows 8
7 255 (12.60%) Windows Server 2003
8 158 (7.81%) Linux
9 155 (7.66%) Windows 10
10 151 (7.46%) Windows XP
11 112 (5.53%) Mac OS X
12 91 (4.50%) Android
13 88 (4.35%) Unix
14 63 (3.11%) Apple iOS
15 61 (3.01%) Windows Vista
16 21 (1.04%) Mac OS
17 19 (0.94%) Windows 2000 Server
18 11 (0.54%) Windows Phone
19 10 (0.49%) Solaris
20 9 (0.44%) Windows Mobile
Processes & Methodologies
1 498 (24.60%) ITIL
2 89 (4.40%) Incident Management
3 77 (3.80%) Mentoring
4 71 (3.51%) Service Delivery
5 68 (3.36%) Service Management
6 67 (3.31%) Change Management
7 65 (3.21%) Kalman Filter
8 63 (3.11%) Patch Management
9 60 (2.96%) Time Management
10 54 (2.67%) Problem Management
11 41 (2.03%) Continuous Improvement
11 41 (2.03%) CRM
12 39 (1.93%) Change Control
13 38 (1.88%) Ticket Management
14 33 (1.63%) ITSM
15 30 (1.48%) ITIL V3
15 30 (1.48%) Project Management
16 29 (1.43%) Document Management
17 28 (1.38%) Disaster Recovery
17 28 (1.38%) Email Filtering
Programming Languages
1 281 (13.88%) SQL
2 47 (2.32%) PowerShell
3 35 (1.73%) C
4 31 (1.53%) JavaScript
5 24 (1.19%) VB
6 22 (1.09%) PHP
7 19 (0.94%) C#
7 19 (0.94%) Java
8 16 (0.79%) VBScript
9 14 (0.69%) Perl
10 13 (0.64%) Shell Script
11 12 (0.59%) PL/SQL
12 7 (0.35%) C++
13 6 (0.30%) ABAP
14 4 (0.20%) Python
14 4 (0.20%) VB.NET
14 4 (0.20%) VBA
15 3 (0.15%) VB6
15 3 (0.15%) XPath
16 2 (0.099%) SPARQL
Qualifications
1 317 (15.66%) Microsoft Certification
2 145 (7.16%) MCSE
3 143 (7.07%) MCSA
4 134 (6.62%) MCP
5 128 (6.32%) Cisco Certification
6 126 (6.23%) CCNA
7 109 (5.39%) Degree
8 103 (5.09%) Security Cleared
9 76 (3.75%) ITIL Certification
9 76 (3.75%) SC Cleared
10 44 (2.17%) MCITP
11 41 (2.03%) MCDST
11 41 (2.03%) MCTS
12 34 (1.68%) A+ Certification
13 30 (1.48%) ITIL Foundation Certificate
14 27 (1.33%) Citrix Certification
15 24 (1.19%) CCA
15 24 (1.19%) Network+ Certification
15 24 (1.19%) VMware Certified Professional (VCP)
16 11 (0.54%) MOS
Quality Assurance & Compliance
1 321 (15.86%) SLA
2 12 (0.59%) ISO/IEC 27001
3 7 (0.35%) PCI DSS
4 4 (0.20%) COBIT
4 4 (0.20%) QA
5 3 (0.15%) ISO/IEC 20000
6 2 (0.099%) Sarbanes-Oxley
7 1 (0.049%) GxP
7 1 (0.049%) ISO 9001
System Software
1 1047 (51.73%) Active Directory
2 298 (14.72%) VMware Infrastructure
3 178 (8.79%) Hyper-V
4 96 (4.74%) XenApp
5 47 (2.32%) Terminal Services
5 47 (2.32%) XenDesktop
6 31 (1.53%) VMware ESXi
7 25 (1.24%) vSphere
8 19 (0.94%) VMware ESX
9 14 (0.69%) Virtual Servers
10 13 (0.64%) Virtual Desktop
11 12 (0.59%) XenServer
12 11 (0.54%) Terminal Server
13 10 (0.49%) BitLocker
14 9 (0.44%) Virtual Machines
15 8 (0.40%) Samba
16 7 (0.35%) Microsoft App-V
17 6 (0.30%) Microsoft Virtual Server
18 4 (0.20%) Firmware
18 4 (0.20%) VMware Workstation
Systems Management
1 108 (5.34%) SCCM
2 44 (2.17%) Backup Exec
3 25 (1.24%) WSUS
4 24 (1.19%) Norton AntiVirus
5 14 (0.69%) FortiGate
6 11 (0.54%) SCOM
7 8 (0.40%) Puppet
7 8 (0.40%) SCSM
8 7 (0.35%) McAfee ePO
9 6 (0.30%) Casper Suite
9 6 (0.30%) Cisco CUCM
9 6 (0.30%) Cisco UCCX
9 6 (0.30%) Nagios
10 5 (0.25%) AirWatch
10 5 (0.25%) Icinga
10 5 (0.25%) Microsoft Intune
11 4 (0.20%) DameWare
12 3 (0.15%) NetBackup
12 3 (0.15%) Oracle Enterprise Manager
12 3 (0.15%) Systems Management Server (SMS)
Vendors
1 1021 (50.44%) Microsoft
2 478 (23.62%) VMware
3 373 (18.43%) Citrix
4 300 (14.82%) Cisco
5 123 (6.08%) Apple
6 105 (5.19%) HP
7 74 (3.66%) Dell
8 65 (3.21%) Oracle
9 57 (2.82%) Juniper
10 56 (2.77%) Avaya
11 46 (2.27%) Symantec
12 42 (2.08%) IBM
13 35 (1.73%) NetApp
14 31 (1.53%) EMC
15 28 (1.38%) Adobe
15 28 (1.38%) Veeam
16 23 (1.14%) Google
17 22 (1.09%) SonicWALL
18 21 (1.04%) Mitel
18 21 (1.04%) Remedy
Leeds, West Yorkshire
Search Consultancy
Salary: £25000 - £30000 per annum + Benefits
Posted: 15 hours ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: From £22,000 to £28,000 per annum Up to £28,000 + good benefits
Posted: Yesterday
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 19 hours ago
London
Refreshing Recruitment
Salary: £36000 - £40000 per annum + comprehensive bens package
Posted: 10 hours ago
Bolton, Lancashire
Kingfisher Consultancy
Salary: £23000 - £25000 per annum + 25 hols, parking,
Posted: 13 hours ago
London
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: Yesterday
Wakefield, West Yorkshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 9 hours ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £26000 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
West London
Eaglecliff
Salary: Excellent DOE + Benefits
Posted: 18 hours ago
Liverpool, Merseyside
onezeero.
Salary: £18000 - £30000 per annum
Posted: Yesterday
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
East London
Latcom Ltd
Salary: From £25,000 to £28,000 per annum
Posted: Yesterday
West Sussex
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: Yesterday
Abingdon, Oxfordshire
MARS Technical Recruitment
Salary: From £25,000 to £30,000 per annum training & benefits
Posted: Yesterday
Bath, Avon
Senitor Associates
Salary: £20000 per annum + £3000 annual bonus
Posted: Yesterday
Bournemouth, Dorset
Premier IT
Salary: £25000 per annum
Posted: 2 days ago
East London
Connect Support Services Ltd
Posted: Yesterday
Spalding, Lincolnshire
The Bridge Ltd
Salary: From £23,000 to £28,000 per annum
Posted: 2 days ago
Bournemouth, Dorset
4Com Plc
Salary: Competitive +Audi A1*
Posted: 3 days ago
Bournemouth, Dorset
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum
Posted: Yesterday
Northwich, Cheshire
Verticality Ltd
Salary: £23000 - £25000 per annum, Benefits Overtime, Benefits, Training
Posted: 2 days ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £34,000 per annum
Posted: 2 days ago
Wigan, Lancashire
Senitor Associates
Salary: £24000 per annum
Posted: 2 days ago
Sutton Coldfield, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Great Benefits + Company
Posted: 11 hours ago
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £27000 - £28000 per annum + Benefits
Posted: 3 days ago
Leeds, West Yorkshire
Recital Consulting
Salary: £25000 - £30000 Per Annum + Car Allowance / Car
Posted: 2 days ago
Sheffield, South Yorkshire
Experis Ltd
Salary: £25000.00 - £30000 per annum + Benefits
Posted: 2 days ago