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This section looks at the demand for the 2nd Line Support role in IT jobs within the England region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT job ads that have cited 2nd Line Support in their job title over the 3 months to 18 July 2008 with a comparison to the same period last year.

 Second Line Support
Location
3 months to 18 Jul 2008Same period last year
Rank246293
Rank change on same period last yearUp+47
Matching permanent IT job ads13701367
As % of all UK permanent IT job ads sampled0.715 %0.564 %
As % of the category below0.826 %0.650 %
Salaries quoted12041167
Average minimum salary£24,116£25,308
Average salary£25,748£26,869
% change on same period last year-4.17 %
Average maximum salary£27,379£28,429
UK excluding London average salary£24,506£24,798
% change on same period last year-1.17 %
Job Titles EnglandJob Titles
England
Matching permanent IT job ads165898210449
As % of all UK permanent IT job ads sampled86.61 %86.82 %
Salaries quoted137742168606
Average minimum salary£38,946£40,805
Average salary£42,588£44,619
% change on same period last year-4.55 %
Average maximum salary£46,231£48,433
UK excluding London average salary£38,227£39,513
% change on same period last year-3.25 %
2nd Line Support UK2nd Line Support
UK

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 2nd Line Support across the England region as a proportion of the total demand within the Job Titles category.

England 2nd Line Support Demand Trend

2nd Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

England 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 18 July 2008.

England 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT job ads citing 2nd Line Support within the England region over the 3 months to 18 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
LondonDown-1462£28,048-4.62 %
South EastUp+71457£26,755+1.00 %
North WestUp+20109£21,434-5.56 %
West MidlandsUp+3592£22,523-
East of EnglandDown-1681£24,954-1.40 %
YorkshireDown-875£21,769+4.38 %
South WestDown-565£21,638-9.66 %
East MidlandsDown-2732£23,783-3.02 %
MidlandsUp+2811£24,000-
North EastDown-52£16,000-48.38 %
2nd Line Support UK2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 18 July 2008, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

11746 (60.90 %)Windows
21058 (36.90 %)Active Directory
3821 (28.64 %)Microsoft
4773 (26.96 %)MS Office
5627 (21.87 %)MS Exchange
6617 (21.52 %)MS Excel
7558 (19.46 %)Microsoft Certification
8551 (19.22 %)TCP/IP
9540 (18.84 %)Windows 2000
10488 (17.02 %)Windows XP
11448 (15.63 %)SQL
12442 (15.42 %)Exchange Server 2003
13417 (14.54 %)Citrix
14379 (13.22 %)MCSE
15344 (12.00 %)MCP
16329 (11.48 %)LAN
17316 (11.02 %)Cisco
18306 (10.67 %)Finance
19299 (10.43 %)UNIX
20297 (10.36 %)WAN
21296 (10.32 %)SQL Server
22295 (10.29 %)ITIL
23285 (9.941 %)Windows Server 2003
24256 (8.929 %)DNS
25239 (8.336 %)Exchange Server 2000
26225 (7.848 %)Windows NT
27205 (7.150 %)Linux
28199 (6.941 %)Firewall
29196 (6.836 %)Blackberry
30191 (6.662 %)Lotus Notes

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 18 July 2008, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
163 (2.197 %).NET
240 (1.395 %)ASP
332 (1.116 %)HTML
421 (0.732 %)J2EE
520 (0.698 %)XML
619 (0.663 %)ASP.NET
715 (0.523 %)FIX Protocol
810 (0.349 %)WebSphere
810 (0.349 %)ODBC
810 (0.349 %)EDI
95 (0.174 %)WebServices
95 (0.174 %)CSS
104 (0.140 %)COM+
113 (0.105 %).NET Framework
113 (0.105 %)Software Packaging
113 (0.105 %)X-Windows
122 (0.070 %)LAMP
122 (0.070 %)JSP
122 (0.070 %)POSIX
131 (0.035 %)WSH
Application Platforms
1627 (21.87 %)MS Exchange
2442 (15.42 %)Exchange Server 2003
3239 (8.336 %)Exchange Server 2000
4191 (6.662 %)Lotus Notes
5106 (3.697 %)IIS
664 (2.232 %)Exchange Server 2007
755 (1.918 %)Apache
852 (1.814 %)Exchange Server 5.5
928 (0.977 %)SharePoint
1019 (0.663 %)Blackberry Enterprise Server
1118 (0.628 %)Tomcat
1217 (0.593 %)Lotus Domino
1314 (0.488 %)WebLogic
1411 (0.384 %)CMS
1510 (0.349 %)MQSeries
1510 (0.349 %)Documentum
1510 (0.349 %)GroupWise
167 (0.244 %)SharePoint Server 2007
175 (0.174 %)WorkSite
175 (0.174 %)WebSphere MQ
Applications
1773 (26.96 %)MS Office
2617 (21.52 %)MS Excel
321 (0.732 %)MS Visio
415 (0.523 %)MS PowerPoint
513 (0.453 %)Photoshop
69 (0.314 %)MS Project
69 (0.314 %)DeltaView
76 (0.209 %)QuarkXPress
83 (0.105 %)AutoCAD
92 (0.070 %)Acrobat
101 (0.035 %)MATLAB
101 (0.035 %)PageMaker
101 (0.035 %)FrameMaker
101 (0.035 %)InDesign
Business Applications
111 (0.384 %)Microsoft CRM
210 (0.349 %)SAP HR
38 (0.279 %)SoftGrid
46 (0.209 %)RMDS
54 (0.140 %)Oracle Financials
54 (0.140 %)Singl.eView
54 (0.140 %)Oracle EBS
54 (0.140 %)Oracle Applications
54 (0.140 %)Dynamics CRM
54 (0.140 %)Kondor+
63 (0.105 %)Bond Adapt
63 (0.105 %)SAP FI/CO
63 (0.105 %)SAP CRM
63 (0.105 %)SAP FI
63 (0.105 %)SAP CO
72 (0.070 %)assyst
72 (0.070 %)SAP Payroll
72 (0.070 %)SAP R/3
72 (0.070 %)Great Plains
72 (0.070 %)Line 50
Communications & Networking
1551 (19.22 %)TCP/IP
2329 (11.48 %)LAN
3297 (10.36 %)WAN
4256 (8.929 %)DNS
5199 (6.941 %)Firewall
6169 (5.895 %)VPN
7168 (5.860 %)Internet
8122 (4.255 %)DHCP
999 (3.453 %)VoIP
1065 (2.267 %)Wireless
1148 (1.674 %)ADSL
1245 (1.570 %)Intranet
1338 (1.325 %)Network Security
1427 (0.942 %)Broadband
1526 (0.907 %)ISDN
1624 (0.837 %)Cisco IOS
1723 (0.802 %)HTTP
1822 (0.767 %)SMTP
1822 (0.767 %)DDNS
1921 (0.732 %)SAN
Database & Business Intelligence
1296 (10.32 %)SQL Server
254 (1.884 %)SQL Server 2000
348 (1.674 %)Crystal Reports
437 (1.291 %)SQL Server 7
523 (0.802 %)SQL Server 2005
622 (0.767 %)MySQL
717 (0.593 %)RDBMS
814 (0.488 %)DB2
910 (0.349 %)MS Access
107 (0.244 %)Datawarehouse
116 (0.209 %)BusinessObjects
125 (0.174 %)Oracle Reports
125 (0.174 %)MSDE
134 (0.140 %)Informix
134 (0.140 %)ETL
143 (0.105 %)GIS
152 (0.070 %)Microsoft Analysis Services
152 (0.070 %)SQL Server Reporting Services
152 (0.070 %)SQL Server Analysis Services
152 (0.070 %)Oracle 10g
Development Applications
111 (0.384 %)MSI
210 (0.349 %)Flash
36 (0.209 %)Dreamweaver
45 (0.174 %)Visual Studio
52 (0.070 %)VSS/SourceSafe
52 (0.070 %)Oracle Forms
52 (0.070 %)Eclipse
52 (0.070 %)WinRunner
61 (0.035 %)Ant
61 (0.035 %)Subversion
61 (0.035 %)FrontPage
61 (0.035 %)JIRA
61 (0.035 %)WebLOAD
General
1306 (10.67 %)Finance
2109 (3.802 %)Health
3102 (3.558 %)Telecoms
493 (3.244 %)Legal
592 (3.209 %)Law
686 (3.000 %)Pensions
779 (2.755 %)Banking
865 (2.267 %)Retail
946 (1.604 %)Insurance
1037 (1.291 %)Pharmaceutical
1136 (1.256 %)Financial Institution
1235 (1.221 %)Marketing
1332 (1.116 %)Construction
1332 (1.116 %)Education
1429 (1.012 %)Billing
1429 (1.012 %)Publishing
1526 (0.907 %)Electronics
1622 (0.767 %)Government
1720 (0.698 %)Manufacturing
1720 (0.698 %)Front Office
Miscellaneous
1196 (6.836 %)Blackberry
250 (1.744 %)Client/Server
341 (1.430 %)Clustering
341 (1.430 %)German Language
438 (1.325 %)French Language
533 (1.151 %)EPoS
628 (0.977 %)AS400
726 (0.907 %)PDA
822 (0.767 %)Mainframe
919 (0.663 %)Equities
919 (0.663 %)Thin Client
919 (0.663 %)Fat Client
1016 (0.558 %)Derivative
1115 (0.523 %)Spanish Language
1213 (0.453 %)IVR
1213 (0.453 %)Asset Management
1312 (0.419 %)CMDB
1312 (0.419 %)Computer Science
1410 (0.349 %)NHS
159 (0.314 %)EFT
Operating Systems
11746 (60.90 %)Windows
2540 (18.84 %)Windows 2000
3488 (17.02 %)Windows XP
4299 (10.43 %)UNIX
5285 (9.941 %)Windows Server 2003
6225 (7.848 %)Windows NT
7205 (7.150 %)Linux
856 (1.953 %)Solaris
947 (1.639 %)Mac OS X
1013 (0.453 %)NetWare
1111 (0.384 %)AIX
129 (0.314 %)Windows Vista
137 (0.244 %)Windows Mobile
143 (0.105 %)Ubuntu
143 (0.105 %)OS/400
143 (0.105 %)HPUX
152 (0.070 %)VMS
152 (0.070 %)SUSE
152 (0.070 %)Debian
152 (0.070 %)Fedora
Processes & Methodologies
1295 (10.29 %)ITIL
265 (2.267 %)CRM
354 (1.884 %)Migration
447 (1.639 %)Problem Management
545 (1.570 %)Incident Management
642 (1.465 %)Security Cleared
741 (1.430 %)Service Management
840 (1.395 %)Project Management
939 (1.360 %)Service Delivery
1038 (1.325 %)Document Management
1125 (0.872 %)Time Management
1223 (0.802 %)Configuration Management
1223 (0.802 %)Disaster Recovery
1318 (0.628 %)E-Commerce
1417 (0.593 %)ERP
1417 (0.593 %)Risk Management
1516 (0.558 %)Change Management
1516 (0.558 %)PRINCE2
1613 (0.453 %)SC Cleared
1613 (0.453 %)Release Management
Programming Languages
1448 (15.63 %)SQL
253 (1.849 %)VB
349 (1.709 %)C
445 (1.570 %)Java
531 (1.081 %)VBA
623 (0.802 %)Perl
722 (0.767 %)C++
818 (0.628 %)JavaScript
916 (0.558 %)C#
916 (0.558 %)VB6
1015 (0.523 %)Transact-SQL
1015 (0.523 %)PL/SQL
1113 (0.453 %)VB.NET
1211 (0.384 %)RPG
1310 (0.349 %)Shell Script
147 (0.244 %)COBOL
147 (0.244 %)PHP
153 (0.105 %)VBScript
162 (0.070 %)Python
162 (0.070 %)Korn
Qualifications
1558 (19.46 %)Microsoft Certification
2379 (13.22 %)MCSE
3344 (12.00 %)MCP
4151 (5.267 %)Cisco Certification
5136 (4.744 %)CCNA
6129 (4.499 %)MCSA
7123 (4.290 %)Degree
863 (2.197 %)CCNP
933 (1.151 %)MCDST
1027 (0.942 %)MOS
1125 (0.872 %)JNCIA
1221 (0.732 %)A+ Certification
1317 (0.593 %)ITIL Certification
1414 (0.488 %)HND
1510 (0.349 %)CCSP
169 (0.314 %)CCVP
178 (0.279 %)Citrix Certification
185 (0.174 %)CCA
194 (0.140 %)CCIE
194 (0.140 %)Network+ Certification
Quality Assurance & Compliance
1174 (6.069 %)SLA
28 (0.279 %)ISO27001
28 (0.279 %)QA
32 (0.070 %)Sarbanes-Oxley
32 (0.070 %)ISO9000
32 (0.070 %)ISO9001
41 (0.035 %)BS7799
41 (0.035 %)TickIT
System Software
11058 (36.90 %)Active Directory
270 (2.442 %)Terminal Services
363 (2.197 %)Backup Exec
456 (1.953 %)VMware Infrastructure
530 (1.046 %)Terminal Server
616 (0.558 %)ISA Server
712 (0.419 %)MetaFrame
87 (0.244 %)VMware ESX
94 (0.140 %)Microsoft Virtual Server
103 (0.105 %)Citrix Presentation Server
103 (0.105 %)Squid
112 (0.070 %)MailMarshal
112 (0.070 %)BlackBerry Internet Service
121 (0.035 %)VMware Workstation
121 (0.035 %)NetBackup
Systems Management
124 (0.837 %)Systems Management Server (SMS)
222 (0.767 %)DameWare
320 (0.698 %)Norton AntiVirus
412 (0.419 %)OpenView
510 (0.349 %)WSUS
68 (0.279 %)ServiceCenter
68 (0.279 %)CA SiteMinder
77 (0.244 %)ZENworks
86 (0.209 %)MIMEsweeper
86 (0.209 %)MAILsweeper
86 (0.209 %)OpenView Configuration Management
95 (0.174 %)ARCserve
95 (0.174 %)Tivoli
104 (0.140 %)Tivoli Storage Manager
113 (0.105 %)Unicenter
122 (0.070 %)SCCM
122 (0.070 %)OVSD
122 (0.070 %)MOM
122 (0.070 %)Nagios
131 (0.035 %)CiscoWorks
Vendors
1821 (28.64 %)Microsoft
2417 (14.54 %)Citrix
3316 (11.02 %)Cisco
4191 (6.662 %)Lotus
5137 (4.779 %)Oracle
6123 (4.290 %)HP
796 (3.348 %)VMware
862 (2.163 %)Remedy
956 (1.953 %)Dell
1052 (1.814 %)Apple
1148 (1.674 %)VERITAS
1148 (1.674 %)Juniper
1245 (1.570 %)Symantec
1343 (1.500 %)SAP
1442 (1.465 %)Reuters
1538 (1.325 %)Bloomberg
1636 (1.256 %)IBM
1735 (1.221 %)CheckPoint
1834 (1.186 %)Novell
1928 (0.977 %)LANDesk
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