The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Second Line Support
UK / England
Rank 287 283 228
Rank change year-on-year
-4 -55
Permanent jobs requiring a 2nd Line Support 843 1075 1402
As % of all permanent IT jobs located in England 1.07% 1.13% 1.41%
As % of the Job Titles category 1.11% 1.17% 1.46%
Number of salaries quoted 763 961 1228
Median salary £26,800 £27,000 £26,000
Median salary % change year-on-year
-0.74% +3.84%
90% offered a salary of more than £22,000 £21,700 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76071 92021 96267
As % of all permanent IT jobs located in England 96.34% 96.48% 96.73%
Number of salaries quoted 63569 78023 80199
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 24 February 2017.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 284 £30,000 +3.44% 40
South East +18 251 £26,500 -3.63% 28
Yorkshire +48 81 £24,500 -2.00% 5
East of England +3 58 £26,500 - 11
South West -37 58 £25,000 - 6
North West -44 47 £25,000 +3.09% 13
West Midlands -2 33 £23,750 -3.06% 9
East Midlands +9 29 £25,000 - 6
North East +2 4 £27,500 +30.95% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1389 (80.34%) Windows
2 1010 (58.42%) Active Directory
3 923 (53.38%) Microsoft
4 602 (34.82%) Windows Server
5 550 (31.81%) Windows 7
6 545 (31.52%) MS Exchange
7 534 (30.88%) MS Office
8 495 (28.63%) MS Excel
9 440 (25.45%) VMware
10 411 (23.77%) ITIL
11 403 (23.31%) Windows Server 2008
12 337 (19.49%) Citrix
13 329 (19.03%) Office 365
14 324 (18.74%) Windows Server 2012
15 276 (15.96%) Cisco
16 264 (15.27%) TCP/IP
17 251 (14.52%) Firewall
18 250 (14.46%) Microsoft Certification
19 241 (13.94%) VMware Infrastructure
20 211 (12.20%) SLA
21 208 (12.03%) Finance
22 206 (11.91%) WAN
23 202 (11.68%) LAN
24 200 (11.57%) DNS
25 198 (11.45%) SQL
26 197 (11.39%) Windows 8
27 182 (10.53%) Hyper-V
28 176 (10.18%) DHCP
29 174 (10.06%) Windows 10
30 160 (9.25%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 545 (31.52%) MS Exchange
2 152 (8.79%) Exchange Server 2010
3 94 (5.44%) Exchange Server 2013
4 91 (5.26%) SharePoint
5 74 (4.28%) Exchange Server 2007
6 69 (3.99%) Skype for Business
7 49 (2.83%) IIS
8 39 (2.26%) Blackberry Enterprise Server
9 35 (2.02%) Exchange Server 2003
10 26 (1.50%) IBM Notes
11 11 (0.64%) Tomcat
12 10 (0.58%) SharePoint 2010
13 9 (0.52%) SharePoint 2013
14 8 (0.46%) BizTalk Server
15 7 (0.40%) IBM Domino
16 6 (0.35%) Apache
17 4 (0.23%) DataSynapse
17 4 (0.23%) SharePoint Server
17 4 (0.23%) Site Server
17 4 (0.23%) WebLogic
Applications
1 534 (30.88%) MS Office
2 495 (28.63%) MS Excel
3 27 (1.56%) MS PowerPoint
4 14 (0.81%) Adobe Creative Suite
5 8 (0.46%) Final Cut Pro
6 7 (0.40%) MS Visio
7 2 (0.12%) AutoCAD
7 2 (0.12%) InfoPath
8 1 (0.058%) Mozilla Thunderbird
Business Applications
1 9 (0.52%) Dynamics CRM
2 6 (0.35%) Dynamics NAV
3 5 (0.29%) Dynamics AX
3 5 (0.29%) SAP Oil and Gas
3 5 (0.29%) Visualfiles
4 2 (0.12%) Eikon
4 2 (0.12%) Northgate Housing
4 2 (0.12%) Retail-J
4 2 (0.12%) Temenos T24
5 1 (0.058%) Infor M3
5 1 (0.058%) JDE OneWorld
5 1 (0.058%) Maximo
5 1 (0.058%) Movex
5 1 (0.058%) Oracle Payroll
5 1 (0.058%) SAP Business One
Cloud Services
1 329 (19.03%) Office 365
2 37 (2.14%) Microsoft Azure
3 25 (1.45%) Amazon AWS
4 20 (1.16%) SaaS
5 13 (0.75%) Cloud Computing
6 11 (0.64%) Mimecast
7 6 (0.35%) G Suite
8 5 (0.29%) Adobe Creative Cloud
9 3 (0.17%) IaaS
9 3 (0.17%) PaaS
10 1 (0.058%) Azure Active Directory
Communications & Networking
1 264 (15.27%) TCP/IP
2 251 (14.52%) Firewall
3 206 (11.91%) WAN
4 202 (11.68%) LAN
5 200 (11.57%) DNS
6 176 (10.18%) DHCP
7 128 (7.40%) VoIP
8 116 (6.71%) VPN
9 66 (3.82%) Internet
10 59 (3.41%) SAN
11 57 (3.30%) Wireless
12 47 (2.72%) Wi-Fi
13 43 (2.49%) Skype
14 31 (1.79%) IP Telephony
15 29 (1.68%) Remote Desktop
16 24 (1.39%) VLAN
17 19 (1.10%) WLAN
18 18 (1.04%) BGP
18 18 (1.04%) MPLS
18 18 (1.04%) SNMP
Database & Business Intelligence
1 144 (8.33%) SQL Server
2 37 (2.14%) SQL Server 2008
3 24 (1.39%) MySQL
4 20 (1.16%) SQL Server 2012
5 13 (0.75%) Crystal Reports
5 13 (0.75%) SQL Server 2005
6 11 (0.64%) SQL Server Reporting Services
7 7 (0.40%) Relational Database
7 7 (0.40%) SQL Server 2000
8 6 (0.35%) SQL Server 2016
9 5 (0.29%) Big Data
9 5 (0.29%) MS Access
9 5 (0.29%) SQL Server Integration Services
10 4 (0.23%) Hadoop
11 3 (0.17%) PostgreSQL
12 2 (0.12%) Oracle Database
12 2 (0.12%) UniData
13 1 (0.058%) MarkLogic
13 1 (0.058%) NoSQL
13 1 (0.058%) Oracle BI EE
Development Applications
1 7 (0.40%) JIRA
2 4 (0.23%) MSI
3 1 (0.058%) Firebug
3 1 (0.058%) Git (software)
3 1 (0.058%) SQL Server Management Studio (SSMS)
3 1 (0.058%) Subversion
3 1 (0.058%) Team Foundation Server
3 1 (0.058%) Visual Studio
General
1 208 (12.03%) Finance
2 84 (4.86%) Telecoms
3 72 (4.16%) Law
4 59 (3.41%) Retail
5 46 (2.66%) Legal
6 39 (2.26%) Banking
7 25 (1.45%) German Language
8 24 (1.39%) Manufacturing
9 23 (1.33%) French Language
10 17 (0.98%) Front Office
10 17 (0.98%) Marketing
11 16 (0.93%) Advertising
12 8 (0.46%) Back Office
12 8 (0.46%) Financial Institution
13 7 (0.40%) Polish Language
13 7 (0.40%) Retail Banking
14 6 (0.35%) Electronics
14 6 (0.35%) Italian Language
14 6 (0.35%) Publishing
14 6 (0.35%) Spanish Language
Libraries, Frameworks & Software Standards
1 37 (2.14%) HTML
2 25 (1.45%) .NET
3 24 (1.39%) Software Packaging
4 17 (0.98%) CSS
5 11 (0.64%) jQuery
6 10 (0.58%) Web Services
7 9 (0.52%) ASP.NET
7 9 (0.52%) HTML5
7 9 (0.52%) XML
8 6 (0.35%) EDI
9 5 (0.29%) ASP.NET MVC
10 4 (0.23%) ASP.NET MVC 5
10 4 (0.23%) J2EE
10 4 (0.23%) Twitter Bootstrap
11 3 (0.17%) REST
12 2 (0.12%) COM
12 2 (0.12%) FIX Protocol
12 2 (0.12%) SOAP
12 2 (0.12%) XSL
13 1 (0.058%) LINQ
Miscellaneous
1 98 (5.67%) Analytical Skills
2 86 (4.97%) Blackberry
3 66 (3.82%) Driving Licence
4 50 (2.89%) Management Information System
5 46 (2.66%) iPhone
6 38 (2.20%) iPad
7 32 (1.85%) Data Centre
8 29 (1.68%) Computer Science
9 27 (1.56%) Smartphone
9 27 (1.56%) Video Conferencing
10 20 (1.16%) Replication
11 19 (1.10%) Enterprise Storage
12 17 (0.98%) EPoS
13 15 (0.87%) Client/Server
13 15 (0.87%) CMDB
14 11 (0.64%) Life Science
15 10 (0.58%) User Experience
16 9 (0.52%) Handset
17 8 (0.46%) Thin Client
17 8 (0.46%) Wiki
Operating Systems
1 1389 (80.34%) Windows
2 602 (34.82%) Windows Server
3 550 (31.81%) Windows 7
4 403 (23.31%) Windows Server 2008
5 324 (18.74%) Windows Server 2012
6 197 (11.39%) Windows 8
7 174 (10.06%) Windows 10
8 160 (9.25%) Windows Server 2003
9 148 (8.56%) Windows XP
10 118 (6.82%) Linux
11 77 (4.45%) Android
12 55 (3.18%) Mac OS X
13 53 (3.07%) Apple iOS
14 39 (2.26%) Unix
15 33 (1.91%) Mac OS
16 24 (1.39%) Windows Vista
17 18 (1.04%) Windows 2000 Server
18 14 (0.81%) Windows 2000
19 11 (0.64%) Windows Mobile
19 11 (0.64%) Windows Phone
Processes & Methodologies
1 411 (23.77%) ITIL
2 135 (7.81%) Service Management
3 81 (4.68%) Problem Management
4 67 (3.88%) Service Delivery
5 52 (3.01%) Change Management
6 51 (2.95%) Continuous Improvement
7 48 (2.78%) Time Management
8 47 (2.72%) Incident Management
9 44 (2.54%) ITIL V3
10 42 (2.43%) Mentoring
11 41 (2.37%) CRM
12 38 (2.20%) Workflow
13 37 (2.14%) Change Control
14 32 (1.85%) ITSM
15 29 (1.68%) Line Management
16 28 (1.62%) Disaster Recovery
17 23 (1.33%) Case Management
17 23 (1.33%) Kalman Filter
18 22 (1.27%) Project Management
19 21 (1.21%) Migration
Programming Languages
1 198 (11.45%) SQL
2 45 (2.60%) PowerShell
3 20 (1.16%) C#
4 15 (0.87%) C
5 14 (0.81%) JavaScript
6 12 (0.69%) Java
7 10 (0.58%) C++
8 8 (0.46%) T-SQL
8 8 (0.46%) VBA
9 6 (0.35%) VB
10 5 (0.29%) VBScript
11 4 (0.23%) Perl
11 4 (0.23%) Python
12 3 (0.17%) Bash Shell
12 3 (0.17%) PL/SQL
12 3 (0.17%) Shell Script
13 2 (0.12%) PHP
13 2 (0.12%) X++
14 1 (0.058%) VB.NET
14 1 (0.058%) XAML
Qualifications
1 250 (14.46%) Microsoft Certification
2 146 (8.44%) MCP
3 139 (8.04%) MCSE
4 113 (6.54%) Cisco Certification
5 107 (6.19%) CCNA
6 97 (5.61%) Degree
7 70 (4.05%) MCSA
8 58 (3.35%) MCITP
9 49 (2.83%) Security Cleared
10 43 (2.49%) ITIL Certification
11 34 (1.97%) SC Cleared
12 33 (1.91%) A+ Certification
13 25 (1.45%) MCTS
14 15 (0.87%) CCNP
15 14 (0.81%) DV Cleared
15 14 (0.81%) MCDST
15 14 (0.81%) VMware Certified Professional (VCP)
16 11 (0.64%) Network+ Certification
17 7 (0.40%) GNVQ
18 6 (0.35%) DBS Check
Quality Assurance & Compliance
1 211 (12.20%) SLA
2 15 (0.87%) QA
3 5 (0.29%) ISO 9001
4 4 (0.23%) ISO/IEC 27001
5 2 (0.12%) COBIT
5 2 (0.12%) DICOM
5 2 (0.12%) HL7
6 1 (0.058%) Data Quality
6 1 (0.058%) PCI DSS
6 1 (0.058%) Sarbanes-Oxley
6 1 (0.058%) SSAE 16
System Software
1 1010 (58.42%) Active Directory
2 241 (13.94%) VMware Infrastructure
3 182 (10.53%) Hyper-V
4 90 (5.21%) XenApp
5 49 (2.83%) vSphere
6 38 (2.20%) XenDesktop
7 27 (1.56%) VMware ESXi
8 24 (1.39%) Terminal Services
8 24 (1.39%) Virtual Desktop
9 13 (0.75%) Terminal Server
10 6 (0.35%) VMware Workstation
11 5 (0.29%) Virtual Machines
12 4 (0.23%) Firmware
12 4 (0.23%) Microsoft App-V
13 3 (0.17%) Virtual Servers
13 3 (0.17%) VMware ESX
14 2 (0.12%) ISA Server
14 2 (0.12%) Microsoft Virtual Server
14 2 (0.12%) Sendmail
14 2 (0.12%) XenServer
Systems Management
1 140 (8.10%) SCCM
2 27 (1.56%) Backup Exec
3 24 (1.39%) WSUS
4 19 (1.10%) SCOM
5 15 (0.87%) NetBackup
6 12 (0.69%) Nagios
7 11 (0.64%) Norton AntiVirus
8 10 (0.58%) AirWatch
9 7 (0.40%) Systems Management Server (SMS)
10 6 (0.35%) DameWare
10 6 (0.35%) OpenView
10 6 (0.35%) Perfmon
11 5 (0.29%) Microsoft Intune
12 4 (0.23%) Sysprep
12 4 (0.23%) XenMobile
13 3 (0.17%) Ansible
13 3 (0.17%) Jamf Pro
13 3 (0.17%) McAfee ePO
13 3 (0.17%) SCVMM
14 2 (0.12%) Symantec Endpoint Protection
Vendors
1 923 (53.38%) Microsoft
2 440 (25.45%) VMware
3 337 (19.49%) Citrix
4 276 (15.96%) Cisco
5 123 (7.11%) Apple
6 65 (3.76%) HP
7 53 (3.07%) Dell
8 44 (2.54%) Avaya
9 34 (1.97%) Juniper
10 33 (1.91%) Symantec
11 32 (1.85%) Veeam
12 26 (1.50%) Lotus
12 26 (1.50%) Mitel
13 25 (1.45%) CheckPoint
13 25 (1.45%) Sage
14 23 (1.33%) Adobe
14 23 (1.33%) SonicWALL
15 22 (1.27%) NetApp
16 18 (1.04%) IBM
16 18 (1.04%) Oracle
East London
Millshill Recruitment Ltd
Salary: £32000 - £35000 per annum
Posted: 15 hours ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: Up to £30K Plus Excellent Benefits
Posted: 13 hours ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Bonus + Global Company
Posted: 15 hours ago
London
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 22 hours ago
London
Spring Technology
Salary: £25000.00 - £30000.00 per annum + benefits
Posted: 14 hours ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 20 hours ago
Northampton, Northamptonshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Burton-On-Trent, Staffordshire
Oscar
Posted: Yesterday
Birmingham, West Midlands (County)
Capital IT Resourcing LTD
Salary: £20000 - £25000 per annum + car allowance and benefits
Posted: 19 hours ago
Sandy, Bedfordshire
Latcom Ltd
Salary: From £20,000 to £26,000 per annum + Training + Good Benefits
Posted: 15 hours ago
Warrington, Cheshire
Oscar
Posted: 16 hours ago
London
Senitor Associates
Salary: £30000 per annum
Posted: 15 hours ago
Leeds, West Yorkshire
ARC IT Recruitment Ltd
Salary: £35k - £40k + Bonus + Benefits
Posted: 14 hours ago
High Wycombe, Buckinghamshire
Bluetownonline
Posted: 15 hours ago
Leicester, Leicestershire
Rebel Recruitment
Salary: From £25,000 to £28,000 per annum
Posted: 18 hours ago
Huntingdon, Cambridgeshire
CPS Group UK
Salary: £25000 - £30000 per annum + Additional benefits
Posted: Yesterday
Tetbury, Gloucestershire
Experis Ltd
Posted: Yesterday
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £23000.00 - £26000.00 per annum + Benefits
Posted: Yesterday
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: 13 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: 4 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £50,000 per annum 10% Bonus, Healthcare + Pension
Posted: 14 hours ago
London
Computer People
Salary: £20000 - £30000 per annum + Benefits
Posted: Yesterday
Derby, Derbyshire
Senitor Associates
Salary: £25000 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 3 days ago
South East London
Clearwater People Solutions
Salary: £27000 Per Annum benefits
Posted: 2 days ago
Essex
Crimson Ltd
Salary: £30000 - £36000 per day + benefits
Posted: Yesterday
Maidstone, Kent
Polar Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Wakefield, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £28000 per annum
Posted: 2 days ago
Warrington, Cheshire
Evolution Recruitment Solutions
Salary: 25,000
Posted: 2 days ago