The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 261 305 339
Rank change year-on-year
+44 +34
Permanent jobs requiring a 2nd Line Support 1160 1039 789
As % of all permanent IT jobs located in England 1.12% 0.92% 0.76%
As % of the Job Titles category 1.18% 0.97% 0.80%
Number of salaries quoted 1030 924 691
Average salary £26,000 £25,000 £26,000
Average salary % change year-on-year
+4.00% -3.84%
90% offered a salary of more than £21,000 £20,250 £20,000
10% offered a salary of more than £35,000 £35,000 £40,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98311 106681 98632
As % of all permanent IT jobs located in England 94.70% 94.58% 94.76%
Number of salaries quoted 81285 87325 83033
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 21 April 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +56 478 £28,000 +1.81% 34
South East +31 285 £26,500 +6.00% 34
East of England +18 91 £25,000 +4.16% 18
South West +35 90 £21,500 -6.52% 10
Yorkshire -8 63 £22,000 +2.32% 6
North West -26 60 £24,000 +4.34% 10
West Midlands -8 51 £22,500 -4.25% 9
East Midlands +28 45 £25,000 +6.38% 7
North East -16 7 £34,250 +37.00% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 21 April 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1807 (79.57%) Windows
2 1224 (53.90%) Active Directory
3 1190 (52.40%) Microsoft
4 772 (33.99%) MS Office
5 731 (32.19%) MS Exchange
6 658 (28.97%) MS Excel
7 625 (27.52%) Windows 7
8 602 (26.51%) ITIL
9 530 (23.34%) Windows Server 2008
10 454 (19.99%) VMware
11 423 (18.63%) Windows Server 2003
12 422 (18.58%) Windows XP
13 404 (17.79%) Citrix
14 397 (17.48%) Cisco
15 393 (17.31%) Firewall
16 392 (17.26%) Microsoft Certification
17 370 (16.29%) TCP/IP
18 369 (16.25%) Blackberry
19 341 (15.02%) LAN
20 328 (14.44%) DNS
21 319 (14.05%) Windows Server 2012
22 306 (13.47%) Finance
22 306 (13.47%) Windows 8
23 297 (13.08%) Exchange Server 2010
24 291 (12.81%) SLA
25 290 (12.77%) WAN
26 281 (12.37%) VMware Infrastructure
27 246 (10.83%) VPN
28 235 (10.35%) SQL
29 234 (10.30%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 21 April 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 731 (32.19%) MS Exchange
2 297 (13.08%) Exchange Server 2010
3 191 (8.41%) Exchange Server 2007
4 164 (7.22%) Exchange Server 2013
5 158 (6.96%) Blackberry Enterprise Server
6 145 (6.38%) Exchange Server 2003
7 91 (4.01%) IIS
8 87 (3.83%) SharePoint
9 63 (2.77%) Lync
10 30 (1.32%) Apache
11 26 (1.14%) IBM Notes
12 20 (0.88%) Exchange Server 2000
13 18 (0.79%) Live Communications Server
14 16 (0.70%) Tomcat
15 14 (0.62%) WorkSite
16 13 (0.57%) CMS
17 12 (0.53%) WebLogic
17 12 (0.53%) SharePoint 2013
18 10 (0.44%) SharePoint 2010
19 9 (0.40%) WebSphere
Applications
1 772 (33.99%) MS Office
2 658 (28.97%) MS Excel
3 69 (3.04%) MS PowerPoint
4 20 (0.88%) MS Visio
5 13 (0.57%) Adobe Creative Suite
6 6 (0.26%) Acrobat
7 5 (0.22%) PowerPivot
8 4 (0.18%) Spreadsheet
8 4 (0.18%) InDesign
8 4 (0.18%) MS Project
9 1 (0.044%) Photoshop
9 1 (0.044%) InfoPath
9 1 (0.044%) Final Cut Pro
Business Applications
1 7 (0.31%) Nortel Periphonics
2 5 (0.22%) Dynamics CRM
2 5 (0.22%) Dynamics AX
3 4 (0.18%) Dynamics NAV
4 2 (0.088%) Retail-J
4 2 (0.088%) HiPortfolio
4 2 (0.088%) Oracle Applications
4 2 (0.088%) BASE24
4 2 (0.088%) SAP Oil and Gas
5 1 (0.044%) Oracle EBS
5 1 (0.044%) Remedy ITSM
5 1 (0.044%) Magento
5 1 (0.044%) Sage 200
5 1 (0.044%) Agresso
Cloud Services
1 129 (5.68%) Office 365
2 16 (0.70%) SaaS
3 14 (0.62%) Amazon AWS
4 11 (0.48%) Mimecast
5 10 (0.44%) Google Apps
6 9 (0.40%) Microsoft Azure
7 6 (0.26%) Cloud Computing
8 4 (0.18%) Google Drive
9 3 (0.13%) Symantec.cloud
10 1 (0.044%) PaaS
10 1 (0.044%) IaaS
Communications & Networking
1 393 (17.31%) Firewall
2 370 (16.29%) TCP/IP
3 341 (15.02%) LAN
4 328 (14.44%) DNS
5 290 (12.77%) WAN
6 246 (10.83%) VPN
7 234 (10.30%) DHCP
8 150 (6.61%) VoIP
9 134 (5.90%) Internet
10 125 (5.50%) SAN
11 51 (2.25%) Wireless
12 50 (2.20%) Broadband
13 46 (2.03%) Wi-Fi
14 45 (1.98%) Cisco IOS
15 40 (1.76%) Cisco ASA
16 38 (1.67%) VLAN
17 36 (1.59%) ADSL
18 34 (1.50%) Ethernet
18 34 (1.50%) SMTP
18 34 (1.50%) MPLS
Database & Business Intelligence
1 198 (8.72%) SQL Server
2 23 (1.01%) SQL Server 2008
3 16 (0.70%) SQL Server Integration Services
4 15 (0.66%) SQL Server 2012
5 13 (0.57%) MySQL
6 12 (0.53%) SQL Server 2005
7 10 (0.44%) Crystal Reports
7 10 (0.44%) Relational Database
8 8 (0.35%) Oracle Database
9 4 (0.18%) RDBMS
9 4 (0.18%) Essbase
9 4 (0.18%) SQL Server Reporting Services
10 3 (0.13%) FileMaker
10 3 (0.13%) PostgreSQL
11 2 (0.088%) QlikView
11 2 (0.088%) Data Warehouse
11 2 (0.088%) Data Mining
12 1 (0.044%) SQL Server 2000
12 1 (0.044%) Oracle Reports
12 1 (0.044%) MS Access
Development Applications
1 7 (0.31%) Visual Studio
2 4 (0.18%) Team Foundation Server
3 3 (0.13%) Toad
3 3 (0.13%) Subversion
3 3 (0.13%) Git (software)
4 2 (0.088%) Eclipse
4 2 (0.088%) JIRA
4 2 (0.088%) Apache Ivy
5 1 (0.044%) Bugzilla
5 1 (0.044%) Oracle Forms
General
1 306 (13.47%) Finance
2 131 (5.77%) Telecoms
3 101 (4.45%) Law
4 73 (3.21%) Legal
5 69 (3.04%) Retail
6 61 (2.69%) Banking
7 27 (1.19%) Advertising
8 20 (0.88%) Marketing
9 18 (0.79%) Manufacturing
10 14 (0.62%) Back Office
11 13 (0.57%) German Language
12 12 (0.53%) Investment Banking
13 11 (0.48%) Publishing
14 10 (0.44%) Games
15 9 (0.40%) Financial Institution
16 8 (0.35%) French Language
17 5 (0.22%) Electronics
17 5 (0.22%) Pharmaceutical
18 4 (0.18%) Front Office
18 4 (0.18%) Spanish Language
Libraries, Frameworks & Software Standards
1 50 (2.20%) HTML
2 49 (2.16%) .NET
3 27 (1.19%) XML
4 18 (0.79%) CSS
5 14 (0.62%) ASP.NET
6 13 (0.57%) Web Services
6 13 (0.57%) .NET Framework
7 7 (0.31%) J2EE
8 6 (0.26%) COM
8 6 (0.26%) XSL
8 6 (0.26%) Middleware
9 4 (0.18%) LAMP
9 4 (0.18%) WSH
10 3 (0.13%) WebSphere MQ
10 3 (0.13%) WSE
11 2 (0.088%) Application Packaging
11 2 (0.088%) FIX Protocol
11 2 (0.088%) Servlets
12 1 (0.044%) Classic ASP
12 1 (0.044%) SAML
Miscellaneous
1 369 (16.25%) Blackberry
2 101 (4.45%) Analytical Skills
3 80 (3.52%) Management Information System
4 61 (2.69%) iPhone
5 45 (1.98%) Fat Client
5 45 (1.98%) Thin Client
6 36 (1.59%) Replication
6 36 (1.59%) iPad
7 29 (1.28%) User Experience
8 28 (1.23%) PDA
9 26 (1.14%) CMDB
9 26 (1.14%) Clustering
10 22 (0.97%) EPoS
10 22 (0.97%) Mathematics
11 20 (0.88%) Statistics
11 20 (0.88%) Video Conferencing
12 17 (0.75%) Enterprise Software
13 15 (0.66%) Smartphone
14 14 (0.62%) Computer Science
15 12 (0.53%) Hedge funds
Operating Systems
1 1807 (79.57%) Windows
2 625 (27.52%) Windows 7
3 530 (23.34%) Windows Server 2008
4 423 (18.63%) Windows Server 2003
5 422 (18.58%) Windows XP
6 319 (14.05%) Windows Server 2012
7 306 (13.47%) Windows 8
8 210 (9.25%) Linux
9 135 (5.94%) Windows Vista
10 125 (5.50%) Android
10 125 (5.50%) Mac OS X
11 109 (4.80%) Apple iOS
12 87 (3.83%) UNIX
13 52 (2.29%) Windows 2000 Server
14 49 (2.16%) Mac OS
15 34 (1.50%) Solaris
16 22 (0.97%) Windows 2000
17 21 (0.92%) Red Hat Enterprise Linux
18 18 (0.79%) AIX
19 14 (0.62%) CentOS
Processes & Methodologies
1 602 (26.51%) ITIL
2 115 (5.06%) Incident Management
3 113 (4.98%) Service Delivery
4 99 (4.36%) Problem Management
5 89 (3.92%) Service Management
6 63 (2.77%) Time Management
7 62 (2.73%) CRM
8 55 (2.42%) Root Cause Analysis
9 47 (2.07%) Change Control
10 41 (1.81%) Kalman Filter
11 40 (1.76%) Migration
12 39 (1.72%) Change Management
12 39 (1.72%) Configuration Management
12 39 (1.72%) Mentoring
13 34 (1.50%) Software Deployment
13 34 (1.50%) Information Security
14 32 (1.41%) Disaster Recovery
15 31 (1.37%) Release Management
16 30 (1.32%) Asset Management
16 30 (1.32%) ERP
Programming Languages
1 235 (10.35%) SQL
2 52 (2.29%) PowerShell
3 48 (2.11%) C
4 38 (1.67%) JavaScript
5 32 (1.41%) Java
6 26 (1.14%) C#
7 18 (0.79%) PHP
8 16 (0.70%) VB
9 14 (0.62%) T-SQL
10 12 (0.53%) VBScript
10 12 (0.53%) Perl
11 11 (0.48%) Python
12 10 (0.44%) VBA
12 10 (0.44%) PL/SQL
13 8 (0.35%) C++
14 6 (0.26%) Bash Shell
15 4 (0.18%) Ruby
16 3 (0.13%) Objective-C
17 2 (0.088%) XPath
17 2 (0.088%) Tcl
Qualifications
1 392 (17.26%) Microsoft Certification
2 231 (10.17%) MCP
3 217 (9.56%) MCSE
4 163 (7.18%) Cisco Certification
5 158 (6.96%) CCNA
6 136 (5.99%) Degree
7 133 (5.86%) MCSA
8 126 (5.55%) MCITP
9 90 (3.96%) Security Cleared
10 62 (2.73%) MCTS
11 50 (2.20%) SC Cleared
12 47 (2.07%) DV Cleared
13 45 (1.98%) MCDST
14 42 (1.85%) ITIL Certification
14 42 (1.85%) A+ Certification
15 38 (1.67%) ITIL Foundation Certificate
16 22 (0.97%) VMware Certified Professional (VCP)
17 21 (0.92%) CCNP
18 17 (0.75%) Network+ Certification
19 14 (0.62%) Citrix Certification
Quality Assurance & Compliance
1 291 (12.81%) SLA
2 31 (1.37%) ISO/IEC 27001
3 12 (0.53%) ISO 9001
4 11 (0.48%) PCI DSS
5 3 (0.13%) QA
6 2 (0.088%) ISO 8583
7 1 (0.044%) Sarbanes-Oxley
7 1 (0.044%) ISO/IEC 20000
System Software
1 1224 (53.90%) Active Directory
2 281 (12.37%) VMware Infrastructure
3 149 (6.56%) Hyper-V
4 76 (3.35%) XenApp
5 68 (2.99%) vSphere
6 39 (1.72%) Terminal Services
7 31 (1.37%) XenDesktop
8 14 (0.62%) VMware Workstation
9 11 (0.48%) VMware ESXi
9 11 (0.48%) vCloud
10 10 (0.44%) VMware Server
10 10 (0.44%) Terminal Server
11 9 (0.40%) Citrix Presentation Server
12 8 (0.35%) XenServer
13 7 (0.31%) VMware ESX
14 4 (0.18%) Samba
14 4 (0.18%) Microsoft App-V
15 3 (0.13%) Xen
15 3 (0.13%) Firmware
16 2 (0.088%) ISA Server
Systems Management
1 122 (5.37%) SCCM
2 37 (1.63%) WSUS
3 33 (1.45%) Backup Exec
4 21 (0.92%) Systems Management Server (SMS)
4 21 (0.92%) Norton AntiVirus
5 16 (0.70%) SCOM
6 15 (0.66%) OpenView Configuration Management
7 13 (0.57%) Nagios
7 13 (0.57%) DameWare
8 9 (0.40%) FortiGate
9 8 (0.35%) Dollar Universe
10 7 (0.31%) AirWatch
10 7 (0.31%) Cisco IPCC
10 7 (0.31%) MAILsweeper
11 5 (0.22%) WMI
11 5 (0.22%) Symantec Endpoint Protection
12 4 (0.18%) Symantec Enterprise Vault
12 4 (0.18%) Puppet
12 4 (0.18%) Opsview
13 3 (0.13%) Casper Suite
Vendors
1 1190 (52.40%) Microsoft
2 454 (19.99%) VMware
3 404 (17.79%) Citrix
4 397 (17.48%) Cisco
5 200 (8.81%) Apple
6 176 (7.75%) HP
7 90 (3.96%) Dell
8 88 (3.87%) Avaya
9 77 (3.39%) Symantec
10 61 (2.69%) Bloomberg
11 59 (2.60%) Oracle
12 52 (2.29%) Mitel
13 50 (2.20%) Reuters
14 46 (2.03%) NetApp
15 41 (1.81%) Juniper
15 41 (1.81%) Sophos
16 37 (1.63%) McAfee
17 30 (1.32%) LANDesk
18 27 (1.19%) Red Hat
19 26 (1.14%) Lotus
Mansfield, Nottinghamshire
Senitor Associates
Salary: £14000 - £20000 per annum + Company Bonus
Posted: 1 hour ago
Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
Posted: 4 hours ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £25000 - £28000 per annum + Benefits
Posted: 17 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + Benefits
Posted: 17 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: 18 hours ago
London
Venturi
Salary: £30000.00 - £40000.00 per annum
Posted: 18 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £24,000 per annum
Posted: 19 hours ago
East Midlands
EMBS- People Transfer
Salary: To £26k
Posted: 19 hours ago
North London
Hudson IT
Salary: £28000 - £35000 per annum + excellent benefits
Posted: 19 hours ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 21 hours ago
Bradford, West Yorkshire
Techsearch Technology
Salary: From £16,000 to £19,000 per annum plus excellent benefits
Posted: Yesterday
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £20000 - £30000 per annum + Bonus, Pension, Laptop, Phone
Posted: Yesterday
Atherstone, Warwickshire
TEKsystems
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
Peterborough, Cambridgeshire
Roc Search Limited
Salary: benefits
Posted: Yesterday
East London
Understanding Recruitment
Salary: £28000 - £30000 per annum
Posted: Yesterday
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + overtime + benefits
Posted: 3 days ago
King's Lynn, Norfolk
Agentis Solution
Salary: From £17,000 to £21,000 per annum + Bonus Scheme
Posted: 3 days ago
Guildford, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 3 days ago
Market Harborough, Leicestershire
Searchability
Salary: £27000 - £30000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Enorth Staffing
Posted: 3 days ago