The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 269 318 336
Rank change year-on-year
+49 +18
Permanent jobs requiring a 2nd Line Support 1074 823 788
As % of all permanent IT jobs located in England 0.98% 0.81% 0.71%
As % of the Job Titles category 1.04% 0.85% 0.75%
Number of salaries quoted 949 729 646
Average salary £25,500 £25,000 £26,500
Average salary % change year-on-year
+2.00% -5.66%
90% offered a salary of more than £21,000 £20,500 £21,000
10% offered a salary of more than £33,500 £35,000 £35,000
UK excluding London average salary £25,000 £25,000 £25,000
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102910 96371 105386
As % of all permanent IT jobs located in England 94.37% 94.37% 95.20%
Number of salaries quoted 85046 80974 91182
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 11 July 2014.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +66 385 £28,000 -3.44% 35
South East +10 328 £25,000 -3.84% 36
East of England +27 91 £26,500 +15.21% 12
South West +19 74 £24,000 -4.00% 11
Yorkshire -13 69 £22,000 -8.33% 10
North West -4 55 £23,500 +4.44% 6
East Midlands -20 33 £22,500 - 6
West Midlands -6 27 £23,000 -8.00% 7
North East +1 9 £25,500 +18.60%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 11 July 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1652 (79.16%) Windows
2 1128 (54.05%) Active Directory
3 1010 (48.39%) Microsoft
4 658 (31.53%) MS Exchange
5 657 (31.48%) MS Office
6 647 (31.00%) MS Excel
7 621 (29.76%) Windows 7
8 561 (26.88%) Windows XP
9 558 (26.74%) Windows Server 2008
10 477 (22.86%) ITIL
11 457 (21.90%) VMware
12 432 (20.70%) Windows Server 2003
13 422 (20.22%) Citrix
14 403 (19.31%) Microsoft Certification
15 351 (16.82%) TCP/IP
16 306 (14.66%) SQL
17 299 (14.33%) DNS
18 286 (13.70%) Firewall
19 277 (13.27%) SLA
20 276 (13.22%) Cisco
21 266 (12.75%) Exchange Server 2010
21 266 (12.75%) Windows 8
22 265 (12.70%) Blackberry
22 265 (12.70%) Finance
23 262 (12.55%) VMware Infrastructure
24 232 (11.12%) SQL Server
25 214 (10.25%) MCSE
26 213 (10.21%) DHCP
27 204 (9.77%) LAN
28 201 (9.63%) Windows Server 2012

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 11 July 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 658 (31.53%) MS Exchange
2 266 (12.75%) Exchange Server 2010
3 188 (9.01%) Exchange Server 2007
4 144 (6.90%) Exchange Server 2003
5 136 (6.52%) Blackberry Enterprise Server
6 134 (6.42%) SharePoint
7 121 (5.80%) IIS
8 62 (2.97%) Exchange Server 2013
9 30 (1.44%) Lync
9 30 (1.44%) IBM Notes
10 23 (1.10%) SharePoint 2013
11 22 (1.05%) Exchange Server 2000
12 21 (1.01%) Apache
13 16 (0.77%) SharePoint 2010
14 8 (0.38%) Live Communications Server
14 8 (0.38%) WebSphere
15 6 (0.29%) K2 blackpearl
16 5 (0.24%) Tomcat
17 4 (0.19%) WorkSite
18 2 (0.096%) SharePoint Server
Applications
1 657 (31.48%) MS Office
2 647 (31.00%) MS Excel
3 42 (2.01%) MS PowerPoint
4 21 (1.01%) MS Visio
5 9 (0.43%) MS Project
6 3 (0.14%) InfoPath
7 2 (0.096%) Acrobat
8 1 (0.048%) Photoshop
Business Applications
1 8 (0.38%) Dynamics CRM
2 5 (0.24%) Dynamics NAV
2 5 (0.24%) Sage 200
3 3 (0.14%) Dynamics GP
3 3 (0.14%) Line 50
4 2 (0.096%) SAP Business One
4 2 (0.096%) Oracle Financials
4 2 (0.096%) Line 500
4 2 (0.096%) Sage MMS
4 2 (0.096%) Remedy ITSM
5 1 (0.048%) Google Analytics
5 1 (0.048%) Dynamics AX
5 1 (0.048%) Agresso
5 1 (0.048%) SAP CRM
5 1 (0.048%) SAP Oil and Gas
5 1 (0.048%) assyst
5 1 (0.048%) SAP ERP
Cloud Services
1 102 (4.89%) Office 365
2 21 (1.01%) Microsoft Azure
3 20 (0.96%) SaaS
4 7 (0.34%) Google Apps
5 6 (0.29%) Cloud Computing
5 6 (0.29%) Amazon AWS
6 3 (0.14%) PaaS
7 2 (0.096%) IaaS
Communications & Networking
1 351 (16.82%) TCP/IP
2 299 (14.33%) DNS
3 286 (13.70%) Firewall
4 213 (10.21%) DHCP
5 204 (9.77%) LAN
6 175 (8.39%) WAN
7 145 (6.95%) VPN
8 126 (6.04%) Internet
9 98 (4.70%) SAN
10 71 (3.40%) Wireless
11 59 (2.83%) VoIP
12 56 (2.68%) ADSL
13 33 (1.58%) Wi-Fi
14 31 (1.49%) HTTP
15 30 (1.44%) IP Telephony
16 26 (1.25%) Network Security
16 26 (1.25%) NAS
16 26 (1.25%) Intranet
17 24 (1.15%) LDAP
18 23 (1.10%) VLAN
Database & Business Intelligence
1 232 (11.12%) SQL Server
2 34 (1.63%) SQL Server 2005
3 33 (1.58%) MySQL
4 26 (1.25%) SQL Server 2008
5 25 (1.20%) SQL Server 2000
6 15 (0.72%) Oracle Database
7 13 (0.62%) Crystal Reports
8 12 (0.57%) SQL Server 2012
9 9 (0.43%) Relational Database
10 6 (0.29%) Data Warehouse
11 4 (0.19%) SQL Server Reporting Services
12 3 (0.14%) Informix
13 2 (0.096%) MS Access
13 2 (0.096%) PostgreSQL
13 2 (0.096%) RDBMS
13 2 (0.096%) MongoDB
14 1 (0.048%) Big Data
14 1 (0.048%) Oracle Database 10g
14 1 (0.048%) SAP BW
14 1 (0.048%) Hadoop
Development Applications
1 8 (0.38%) Team Foundation Server
2 3 (0.14%) JIRA
3 2 (0.096%) Visual Studio
3 2 (0.096%) MSI
General
1 265 (12.70%) Finance
2 70 (3.35%) Banking
3 69 (3.31%) Telecoms
4 65 (3.11%) Law
5 57 (2.73%) Legal
6 51 (2.44%) Retail
7 20 (0.96%) Back Office
8 13 (0.62%) Advertising
8 13 (0.62%) Marketing
9 12 (0.57%) Publishing
10 10 (0.48%) Local Government
11 9 (0.43%) Manufacturing
12 8 (0.38%) Investment Banking
12 8 (0.38%) Greek Language
12 8 (0.38%) Polish Language
13 7 (0.34%) German Language
13 7 (0.34%) Financial Institution
14 6 (0.29%) Games
14 6 (0.29%) French Language
15 5 (0.24%) Billing
Libraries, Frameworks & Software Standards
1 70 (3.35%) .NET
2 43 (2.06%) XML
3 37 (1.77%) ASP.NET
4 34 (1.63%) HTML
5 24 (1.15%) .NET Framework
6 21 (1.01%) Software Packaging
7 18 (0.86%) Web Services
8 17 (0.81%) CSS
9 10 (0.48%) FIX Protocol
10 9 (0.43%) ADSI
11 8 (0.38%) J2EE
12 4 (0.19%) Spring
13 2 (0.096%) Application Packaging
13 2 (0.096%) WCF
13 2 (0.096%) jQuery
13 2 (0.096%) WSH
13 2 (0.096%) WebSphere MQ
13 2 (0.096%) XSLT
13 2 (0.096%) XHTML
14 1 (0.048%) WAP
Miscellaneous
1 265 (12.70%) Blackberry
2 72 (3.45%) iPhone
3 40 (1.92%) iPad
4 37 (1.77%) Video Conferencing
5 31 (1.49%) Fat Client
5 31 (1.49%) Thin Client
6 29 (1.39%) Smartphone
7 26 (1.25%) Computer Science
8 25 (1.20%) Clustering
8 25 (1.20%) Hedge funds
9 24 (1.15%) Client/Server
10 20 (0.96%) PDA
11 18 (0.86%) Handset
12 14 (0.67%) Management Information System
13 13 (0.62%) Firmware
14 11 (0.53%) Mathematics
14 11 (0.53%) Enterprise Software
15 10 (0.48%) Equities
16 9 (0.43%) Statistics
17 8 (0.38%) EPoS
Operating Systems
1 1652 (79.16%) Windows
2 621 (29.76%) Windows 7
3 561 (26.88%) Windows XP
4 558 (26.74%) Windows Server 2008
5 432 (20.70%) Windows Server 2003
6 266 (12.75%) Windows 8
7 201 (9.63%) Windows Server 2012
8 181 (8.67%) Linux
9 140 (6.71%) Windows Vista
10 99 (4.74%) Mac OS X
11 75 (3.59%) UNIX
12 65 (3.11%) Android
13 45 (2.16%) Windows 2000
14 40 (1.92%) Windows 2000 Server
15 35 (1.68%) Mac OS
16 21 (1.01%) Apple iOS
17 20 (0.96%) Solaris
18 15 (0.72%) Red Hat Enterprise Linux
19 10 (0.48%) Debian
19 10 (0.48%) Windows Mobile
Processes & Methodologies
1 477 (22.86%) ITIL
2 113 (5.41%) Service Management
3 80 (3.83%) Service Delivery
4 69 (3.31%) Incident Management
5 47 (2.25%) Problem Management
6 43 (2.06%) CRM
7 39 (1.87%) Change Control
8 36 (1.72%) Time Management
9 34 (1.63%) Migration
10 31 (1.49%) ITSM
11 30 (1.44%) Software Deployment
12 29 (1.39%) Load Balancing
13 28 (1.34%) Performance Tuning
14 27 (1.29%) Project Management
15 26 (1.25%) Document Management
15 26 (1.25%) Root Cause Analysis
16 25 (1.20%) Mobile Device Management
17 23 (1.10%) Disaster Recovery
18 21 (1.01%) Security Management
19 20 (0.96%) Asset Management
Programming Languages
1 306 (14.66%) SQL
2 54 (2.59%) Java
3 42 (2.01%) C
4 41 (1.96%) PowerShell
5 36 (1.72%) T-SQL
6 33 (1.58%) C#
7 22 (1.05%) JavaScript
7 22 (1.05%) PHP
8 21 (1.01%) VBScript
9 12 (0.57%) VB.NET
10 11 (0.53%) VB
11 7 (0.34%) Python
12 6 (0.29%) VBA
13 5 (0.24%) Bash Shell
13 5 (0.24%) Perl
14 2 (0.096%) Shell Script
14 2 (0.096%) Ruby
14 2 (0.096%) PHP5
15 1 (0.048%) PHP4
15 1 (0.048%) Google Apps Script
Qualifications
1 403 (19.31%) Microsoft Certification
2 214 (10.25%) MCSE
3 200 (9.58%) MCP
4 147 (7.04%) MCITP
5 130 (6.23%) Degree
6 105 (5.03%) MCSA
7 88 (4.22%) Cisco Certification
8 87 (4.17%) CCNA
8 87 (4.17%) Security Cleared
9 72 (3.45%) MCTS
10 53 (2.54%) SC Cleared
11 46 (2.20%) ITIL Certification
12 33 (1.58%) A+ Certification
13 27 (1.29%) DV Cleared
14 23 (1.10%) VMware Certified Professional (VCP)
15 20 (0.96%) MCDBA
16 17 (0.81%) Citrix Certification
17 12 (0.57%) MCDST
18 11 (0.53%) MOS
19 9 (0.43%) CCA
Quality Assurance & Compliance
1 277 (13.27%) SLA
2 18 (0.86%) ISO/IEC 27001
3 15 (0.72%) ISO 9001
4 11 (0.53%) QA
5 2 (0.096%) HL7
5 2 (0.096%) DICOM
5 2 (0.096%) Sarbanes-Oxley
6 1 (0.048%) PCI DSS
System Software
1 1128 (54.05%) Active Directory
2 262 (12.55%) VMware Infrastructure
3 105 (5.03%) Hyper-V
4 91 (4.36%) XenApp
5 73 (3.50%) Terminal Services
6 65 (3.11%) vSphere
7 51 (2.44%) XenDesktop
8 43 (2.06%) VMware ESXi
9 18 (0.86%) Microsoft App-V
10 17 (0.81%) VMware ESX
10 17 (0.81%) XenServer
11 11 (0.53%) Terminal Server
12 10 (0.48%) NDS
13 8 (0.38%) Citrix Presentation Server
14 3 (0.14%) Veritas Volume Manager
14 3 (0.14%) Microsoft Virtual Server
14 3 (0.14%) UAG
14 3 (0.14%) KVM
15 2 (0.096%) Forefront TMG
15 2 (0.096%) VMware Server
Systems Management
1 151 (7.24%) SCCM
2 87 (4.17%) Backup Exec
3 48 (2.30%) Norton AntiVirus
4 29 (1.39%) SCOM
5 28 (1.34%) WSUS
6 26 (1.25%) Systems Management Server (SMS)
7 24 (1.15%) NetBackup
8 10 (0.48%) OpenView Configuration Management
9 8 (0.38%) OpenView
9 8 (0.38%) Tivoli Storage Manager
10 7 (0.34%) Nagios
10 7 (0.34%) ServiceCenter
11 6 (0.29%) MOM
11 6 (0.29%) Tivoli
12 5 (0.24%) DameWare
13 4 (0.19%) ARCserve
14 3 (0.14%) McAfee ePO
14 3 (0.14%) Puppet
14 3 (0.14%) Symantec Endpoint Protection
15 2 (0.096%) Zenoss
Vendors
1 1010 (48.39%) Microsoft
2 457 (21.90%) VMware
3 422 (20.22%) Citrix
4 276 (13.22%) Cisco
5 161 (7.71%) Apple
6 131 (6.28%) Symantec
7 130 (6.23%) HP
8 62 (2.97%) Dell
9 52 (2.49%) Juniper
10 51 (2.44%) Avaya
11 50 (2.40%) Oracle
12 34 (1.63%) Sybase
13 33 (1.58%) McAfee
14 31 (1.49%) Remedy
15 29 (1.39%) Lotus
15 29 (1.39%) Red Hat
16 28 (1.34%) Bloomberg
17 27 (1.29%) Veeam
18 26 (1.25%) Sophos
18 26 (1.25%) Mitel
London
Understanding Recruitment
Salary: £170 - £200 per day + benefits - extension
Posted: 1 hour ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £25000 - £30000 per annum + benefits
Posted: 1 hour ago
Camberley, Surrey
Peopleworks
Salary: From £30,000 to £40,000 per annum £30,000 to £40,000 Negotiable + 10%
Posted: 6 hours ago
Cambridge, Cambridgeshire
Oho Group Ltd.
Salary: £20000 to £28000 per annum - Benefits Package
Posted: Yesterday
Bristol, Avon
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: £24,000 per annum + benefits
Posted: Yesterday
Oxfordshire
Big Red Recruitment
Salary: £25000 - £28000 per annum + Pension
Posted: Yesterday
London
Nanotek Limited
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
Winchester, Hampshire
ARM Technology
Salary: £20 - £27 per annum + Pension, Healthcare
Posted: Yesterday
London
Senitor Associates
Salary: £27000 per annum
Posted: Yesterday
Surrey
Deerfoot IT Resources Ltd
Salary: £35000 - £45000 per annum + benefits
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £27000 - £32000 per annum + benefits
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + +Bens
Posted: 2 days ago
London
Acceler-IT
Salary: From £30,000 to £35,000 per annum +bens+bonus
Posted: 2 days ago
Bristol, Avon
Amsys
Salary: £26,500 per annum neg
Posted: 2 days ago
Leicester, Leicestershire
Harvey Nash plc
Salary: £18500 - £27500 per annum
Posted: 2 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Competitive
Posted: 2 days ago
Farnborough, Hampshire
CD Sales Recruitment
Salary: Benefits
Posted: 2 days ago
Berkhamsted, Hertfordshire
Roc Search
Salary: £25000 per annum
Posted: 2 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 2 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £10 - £16 per annum
Posted: 2 days ago