The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 269 242 317
Rank change year-on-year
-27 +75
Permanent jobs requiring a 2nd Line Support 1116 1348 944
As % of all permanent IT jobs located in England 1.18% 1.36% 0.96%
As % of the Job Titles category 1.23% 1.41% 1.00%
Number of salaries quoted 1000 1175 852
Average salary £27,000 £26,000 £25,000
Average salary % change year-on-year
+3.84% +4.00%
90% offered a salary of more than £21,500 £21,000 £20,500
10% offered a salary of more than £36,000 £35,000 £35,000
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 10 February 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -78 411 £29,000 +5.45% 32
South East +23 288 £27,000 +3.84% 23
South West +25 97 £25,000 +4.16% 11
North West +20 91 £24,000 - 9
East of England -6 79 £27,000 -1.81% 10
West Midlands -29 61 £25,000 +6.38% 7
Yorkshire -50 61 £25,000 +11.11% 10
East Midlands -11 40 £25,000 -3.84% 5
North East -1 5 £20,000 -31.03% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1786 (77.22%) Windows
2 1215 (52.53%) Active Directory
3 1166 (50.41%) Microsoft
4 750 (32.43%) Windows Server
5 713 (30.83%) MS Office
6 682 (29.49%) Windows 7
7 667 (28.84%) MS Exchange
8 582 (25.16%) MS Excel
9 560 (24.21%) VMware
10 547 (23.65%) ITIL
11 544 (23.52%) Windows Server 2008
12 471 (20.36%) Windows Server 2012
13 433 (18.72%) Citrix
14 382 (16.52%) Windows 8
15 375 (16.21%) Microsoft Certification
16 372 (16.08%) TCP/IP
17 348 (15.05%) Cisco
18 328 (14.18%) DNS
19 327 (14.14%) VMware Infrastructure
20 321 (13.88%) Firewall
21 309 (13.36%) SLA
22 299 (12.93%) Office 365
23 278 (12.02%) SQL
24 263 (11.37%) Exchange Server 2010
25 260 (11.24%) Hyper-V
25 260 (11.24%) Windows Server 2003
26 236 (10.20%) Windows XP
27 233 (10.07%) DHCP
28 228 (9.86%) Finance
29 223 (9.64%) VPN

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 667 (28.84%) MS Exchange
2 263 (11.37%) Exchange Server 2010
3 220 (9.51%) Exchange Server 2013
4 161 (6.96%) Exchange Server 2007
5 132 (5.71%) SharePoint
6 92 (3.98%) Skype for Business
7 80 (3.46%) Blackberry Enterprise Server
8 67 (2.90%) Exchange Server 2003
9 63 (2.72%) IIS
10 20 (0.86%) SharePoint Server
11 13 (0.56%) Exchange Server 2000
12 11 (0.48%) Oracle Collaboration Suite
12 11 (0.48%) SharePoint 2013
13 10 (0.43%) IBM Notes
13 10 (0.43%) Site Server
14 9 (0.39%) Apache
15 7 (0.30%) CMS
16 6 (0.26%) Office Communications Server
16 6 (0.26%) SharePoint 2010
17 5 (0.22%) Tomcat
Applications
1 713 (30.83%) MS Office
2 582 (25.16%) MS Excel
3 41 (1.77%) MS PowerPoint
4 23 (0.99%) MS Visio
5 9 (0.39%) Adobe Creative Suite
6 1 (0.043%) Acrobat
6 1 (0.043%) QuarkXPress
6 1 (0.043%) S-PLUS
6 1 (0.043%) Spreadsheet
Business Applications
1 12 (0.52%) ION MarketView
2 7 (0.30%) Dynamics CRM
2 7 (0.30%) Fredhopper
2 7 (0.30%) Magento
3 5 (0.22%) Cognos Business Intelligence
4 4 (0.17%) SAP Oil and Gas
5 3 (0.13%) Remedy ITSM
6 2 (0.086%) CODA-Financials
6 2 (0.086%) Dynamics GP
6 2 (0.086%) Dynamics NAV
7 1 (0.043%) HFM
7 1 (0.043%) Oracle EBS
Cloud Services
1 299 (12.93%) Office 365
2 27 (1.17%) Google Apps
3 23 (0.99%) IaaS
4 17 (0.73%) Amazon AWS
5 15 (0.65%) Cloud Computing
6 10 (0.43%) Microsoft Azure
7 7 (0.30%) SaaS
8 5 (0.22%) Mimecast
9 1 (0.043%) Adobe Creative Cloud
9 1 (0.043%) Amazon EC2
9 1 (0.043%) Amazon ElastiCache
9 1 (0.043%) Amazon S3
9 1 (0.043%) AWS Elastic Beanstalk
9 1 (0.043%) Dropbox
9 1 (0.043%) PaaS
9 1 (0.043%) Route 53
9 1 (0.043%) Taleo
Communications & Networking
1 372 (16.08%) TCP/IP
2 328 (14.18%) DNS
3 321 (13.88%) Firewall
4 233 (10.07%) DHCP
5 223 (9.64%) VPN
6 215 (9.30%) LAN
7 207 (8.95%) WAN
8 163 (7.05%) VoIP
9 112 (4.84%) Internet
10 76 (3.29%) SAN
10 76 (3.29%) Wi-Fi
11 66 (2.85%) Wireless
12 50 (2.16%) Remote Desktop
13 47 (2.03%) Broadband
14 41 (1.77%) VLAN
15 29 (1.25%) IP Telephony
16 25 (1.08%) Cisco IOS
16 25 (1.08%) SMTP
17 23 (0.99%) MPLS
17 23 (0.99%) SSL
Database & Business Intelligence
1 212 (9.17%) SQL Server
2 55 (2.38%) SQL Server 2008
3 46 (1.99%) SQL Server 2012
4 38 (1.64%) SQL Server 2005
5 32 (1.38%) Oracle Database
6 27 (1.17%) Oracle Database 10g
7 26 (1.12%) MySQL
7 26 (1.12%) Oracle Database 11g
8 25 (1.08%) Oracle Database 12c
8 25 (1.08%) Oracle9i Database
8 25 (1.08%) SQL Server 2014
9 24 (1.04%) Oracle ODI
9 24 (1.04%) SQL Server Integration Services
10 18 (0.78%) Relational Database
11 15 (0.65%) SQL Server Reporting Services
12 7 (0.30%) Ingres
12 7 (0.30%) RDBMS
13 2 (0.086%) BusinessObjects
13 2 (0.086%) Data Warehouse
13 2 (0.086%) PostgreSQL
Development Applications
1 24 (1.04%) ERwin
2 17 (0.73%) JIRA
3 11 (0.48%) SQL Server Management Studio (SSMS)
4 6 (0.26%) Git (software)
5 5 (0.22%) Yeoman
6 3 (0.13%) Eclipse
6 3 (0.13%) Subversion
7 2 (0.086%) Hudson
7 2 (0.086%) PowerBuilder
7 2 (0.086%) Visual Studio
8 1 (0.043%) Octopus Deploy
8 1 (0.043%) Selenium
8 1 (0.043%) TeamCity
General
1 228 (9.86%) Finance
2 163 (7.05%) Telecoms
3 87 (3.76%) Law
4 61 (2.64%) Legal
5 57 (2.46%) Retail
6 39 (1.69%) Banking
7 27 (1.17%) Advertising
8 19 (0.82%) Manufacturing
9 18 (0.78%) Financial Institution
10 16 (0.69%) German Language
11 15 (0.65%) Marketing
12 13 (0.56%) Back Office
13 12 (0.52%) Front Office
14 11 (0.48%) French Language
15 8 (0.35%) Pharmaceutical
15 8 (0.35%) Publishing
16 7 (0.30%) Russian Language
16 7 (0.30%) Spanish Language
17 4 (0.17%) Electronics
17 4 (0.17%) Retail Banking
Libraries, Frameworks & Software Standards
1 50 (2.16%) HTML
2 26 (1.12%) .NET
3 25 (1.08%) Middleware
4 24 (1.04%) Oracle Fusion
5 21 (0.91%) CSS
5 21 (0.91%) XML
6 16 (0.69%) Web Services
7 11 (0.48%) LAMP
8 8 (0.35%) ASP.NET
8 8 (0.35%) FreeSWITCH
9 6 (0.26%) Oracle GoldenGate
10 5 (0.22%) X-Windows
11 3 (0.13%) FIX Protocol
11 3 (0.13%) Software Packaging
12 2 (0.086%) EDI
12 2 (0.086%) Sass
13 1 (0.043%) CGI
13 1 (0.043%) COM
13 1 (0.043%) SAP XI
13 1 (0.043%) SOAP
Miscellaneous
1 192 (8.30%) Blackberry
2 136 (5.88%) Driving Licence
3 127 (5.49%) Analytical Skills
4 87 (3.76%) iPhone
5 76 (3.29%) Video Conferencing
6 69 (2.98%) Data Centre
7 53 (2.29%) iPad
8 37 (1.60%) Computer Science
9 36 (1.56%) EPoS
10 32 (1.38%) Management Information System
11 31 (1.34%) Fat Client
11 31 (1.34%) Thin Client
12 22 (0.95%) User Experience
13 20 (0.86%) Smartphone
14 18 (0.78%) Replication
15 15 (0.65%) Client/Server
16 14 (0.61%) Fixed Income
17 12 (0.52%) Mathematics
18 11 (0.48%) Enterprise Software
18 11 (0.48%) Handset
Operating Systems
1 1786 (77.22%) Windows
2 750 (32.43%) Windows Server
3 682 (29.49%) Windows 7
4 544 (23.52%) Windows Server 2008
5 471 (20.36%) Windows Server 2012
6 382 (16.52%) Windows 8
7 260 (11.24%) Windows Server 2003
8 236 (10.20%) Windows XP
9 184 (7.96%) Linux
10 114 (4.93%) Mac OS X
11 111 (4.80%) Android
12 77 (3.33%) Unix
13 76 (3.29%) Windows 10
14 64 (2.77%) Apple iOS
15 43 (1.86%) Windows Vista
16 35 (1.51%) Mac OS
17 22 (0.95%) Windows 2000 Server
18 21 (0.91%) Red Hat Enterprise Linux
19 18 (0.78%) CentOS
20 15 (0.65%) Debian
Processes & Methodologies
1 547 (23.65%) ITIL
2 90 (3.89%) Service Delivery
3 79 (3.42%) Incident Management
4 75 (3.24%) Mentoring
5 74 (3.20%) Service Management
6 72 (3.11%) CRM
7 66 (2.85%) Problem Management
7 66 (2.85%) Time Management
8 57 (2.46%) Root Cause Analysis
9 52 (2.25%) Patch Management
10 47 (2.03%) Continuous Improvement
11 43 (1.86%) ITIL V3
12 38 (1.64%) Change Management
13 33 (1.43%) ITSM
13 33 (1.43%) Project Management
14 31 (1.34%) Coaching
15 30 (1.30%) Business Intelligence
16 28 (1.21%) ERP
17 27 (1.17%) Disaster Recovery
17 27 (1.17%) Kalman Filter
Programming Languages
1 278 (12.02%) SQL
2 48 (2.08%) C
3 41 (1.77%) PowerShell
4 32 (1.38%) T-SQL
5 30 (1.30%) Java
6 24 (1.04%) C++
7 21 (0.91%) PHP
8 20 (0.86%) JavaScript
9 18 (0.78%) COBOL
10 14 (0.61%) VBA
11 13 (0.56%) C#
12 10 (0.43%) VB
12 10 (0.43%) VBScript
13 8 (0.35%) Shell Script
14 5 (0.22%) Python
14 5 (0.22%) VB6
15 4 (0.17%) Perl
16 3 (0.13%) Bash Shell
16 3 (0.13%) PL/SQL
16 3 (0.13%) XPath
Qualifications
1 375 (16.21%) Microsoft Certification
2 193 (8.34%) MCSE
3 172 (7.44%) MCSA
4 162 (7.00%) Cisco Certification
5 154 (6.66%) CCNA
6 148 (6.40%) MCP
7 146 (6.31%) Degree
8 82 (3.55%) Security Cleared
9 72 (3.11%) MCITP
10 61 (2.64%) SC Cleared
11 55 (2.38%) ITIL Certification
12 43 (1.86%) MCDST
13 38 (1.64%) MCTS
14 31 (1.34%) Citrix Certification
15 27 (1.17%) DBS Check
16 23 (0.99%) MOS
17 21 (0.91%) CCNP
18 19 (0.82%) VMware Certified Professional (VCP)
19 18 (0.78%) CCA
20 14 (0.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 309 (13.36%) SLA
2 14 (0.61%) ISO/IEC 27001
3 10 (0.43%) QA
4 3 (0.13%) Data Quality
5 1 (0.043%) COBIT
5 1 (0.043%) DICOM
5 1 (0.043%) ISO 14001
5 1 (0.043%) ISO 9001
5 1 (0.043%) PCI DSS
System Software
1 1215 (52.53%) Active Directory
2 327 (14.14%) VMware Infrastructure
3 260 (11.24%) Hyper-V
4 100 (4.32%) XenApp
5 70 (3.03%) Terminal Services
6 49 (2.12%) XenDesktop
7 45 (1.95%) vSphere
8 25 (1.08%) Tivoli Workload Scheduler
9 24 (1.04%) VMware ESXi
10 23 (0.99%) VMware ESX
11 16 (0.69%) XenServer
12 15 (0.65%) Terminal Server
13 11 (0.48%) BitLocker
14 9 (0.39%) VMware Workstation
15 8 (0.35%) Firmware
15 8 (0.35%) Xen
16 7 (0.30%) Squid
17 6 (0.26%) Samba
17 6 (0.26%) VMware Server
18 3 (0.13%) Microsoft App-V
Systems Management
1 151 (6.53%) SCCM
2 38 (1.64%) Backup Exec
3 29 (1.25%) Norton AntiVirus
4 28 (1.21%) Tivoli
5 19 (0.82%) Cisco UCCX
6 17 (0.73%) WSUS
7 14 (0.61%) SCOM
8 12 (0.52%) Systems Management Server (SMS)
9 11 (0.48%) Oracle Enterprise Manager
10 10 (0.43%) Cisco CUCM
10 10 (0.43%) McAfee ePO
11 9 (0.39%) Puppet
12 6 (0.26%) DameWare
13 4 (0.17%) AirWatch
14 3 (0.13%) Cisco UCCE
14 3 (0.13%) Nagios
14 3 (0.13%) PaperCut
14 3 (0.13%) Symantec Enterprise Vault
15 2 (0.086%) OpenView
15 2 (0.086%) Tivoli Monitoring
Vendors
1 1166 (50.41%) Microsoft
2 560 (24.21%) VMware
3 433 (18.72%) Citrix
4 348 (15.05%) Cisco
5 128 (5.53%) Apple
6 98 (4.24%) HP
7 81 (3.50%) Oracle
8 75 (3.24%) Dell
9 68 (2.94%) Symantec
10 58 (2.51%) Avaya
11 57 (2.46%) Juniper
12 39 (1.69%) Remedy
13 38 (1.64%) Intel Security
14 36 (1.56%) ServiceNow
15 34 (1.47%) BT
15 34 (1.47%) Google
16 30 (1.30%) SonicWALL
17 29 (1.25%) NetApp
18 28 (1.21%) AppSense
19 27 (1.17%) IBM
High Wycombe, Buckinghamshire
Marcus Donald People
Salary: £15 - £17 per hour
Posted: Yesterday
Brentford, Middlesex
Searchability
Salary: £31000 per annum
Posted: Yesterday
Bristol, Avon
CPS Group UK
Salary: £24000 - £29000 per annum + Excellent Benefits Package
Posted: Yesterday
Bristol, Avon
Southern Lights Recruitment
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: Yesterday
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 2 days ago
Uttoxeter, Staffordshire
Colossus Associates
Salary: £20000 - £25000 per annum, Benefits Excellent
Posted: 2 days ago
City, London
Polar Recruitment
Salary: £25000 - £28500 per annum + pension
Posted: 2 days ago
Cobham, Surrey
Michael Bailey Associates
Salary: Market Salary
Posted: 2 days ago
London
Polar Recruitment
Salary: £21000 - £23000 per annum + pension
Posted: 2 days ago
West London
Blue Glue
Posted: 2 days ago
Wakefield, West Yorkshire
CoreCom Consulting
Salary: £18000 - £23000 per annum
Posted: 2 days ago
Merseyside
Oscar
Salary: £23000 - £25000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £35k - 42k per year
Posted: 2 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 3 days ago
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits and Training
Posted: 3 days ago
Abingdon, Oxfordshire
Jagger Talent
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago
City, London
Harrington Starr
Salary: £22000 - £28000 per annum
Posted: 4 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 - £35000 Per Annum Plus Bonus and Benefits
Posted: 4 days ago
Surrey
Greywood Associates Limited
Salary: £19000 - £23000 per annum + bens
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 4 days ago
Salford, Lancashire
Senitor Associates
Salary: £22000 - £26000 per annum
Posted: 4 days ago
Gloucestershire
Greywood Associates Limited
Salary: £27000 - £32000 per annum + Benefits
Posted: 4 days ago
City, London
Oscar
Salary: £25000 - £32000 per annum
Posted: 5 days ago
Kettering, Northamptonshire
Searchability
Salary: £28000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
Oscar
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Northampton, Northamptonshire
Searchability
Salary: £28000 per annum
Posted: 5 days ago
Reigate, Surrey
TLP Consultancy Ltd.
Salary: £30000 - £35000 per annum + package + car
Posted: 5 days ago
Harrogate, North Yorkshire
Senitor Associates
Salary: £22000 - £28000 per annum
Posted: 5 days ago
City, London
Langley James
Salary: £25000 - £28000 per annum + Benefits
Posted: 5 days ago