The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 258 322 378
Rank change year-on-year
+64 +56
Permanent jobs requiring a 2nd Line Support 1107 802 670
As % of all permanent IT jobs located in England 1.12% 0.83% 0.65%
As % of the Job Titles category 1.18% 0.87% 0.68%
Number of salaries quoted 961 722 588
Average salary £26,000 £25,500 £26,000
Average salary % change year-on-year
+1.96% -1.92%
90% offered a salary of more than £21,000 £21,050 £21,000
10% offered a salary of more than £35,000 £32,500 £35,000
UK excluding London average salary £25,000 £25,000 £24,250
% change year-on-year
- +3.09%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93525 91713 97883
As % of all permanent IT jobs located in England 94.83% 94.58% 95.16%
Number of salaries quoted 78550 74983 84737
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 23 January 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +98 450 £27,500 - 42
South East -10 246 £26,000 - 34
Yorkshire +39 90 £22,500 - 16
North West +8 84 £24,250 +5.43% 15
East of England -14 65 £27,000 +1.88% 8
West Midlands -3 59 £25,000 +13.63% 12
East Midlands +58 57 £24,750 +10.00% 6
South West +2 50 £23,500 -4.08% 7
North East -10 10 £29,000 +13.72%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 23 January 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1746 (79.40%) Windows
2 1172 (53.30%) Active Directory
3 1076 (48.93%) Microsoft
4 738 (33.56%) MS Office
5 640 (29.10%) MS Exchange
6 619 (28.15%) MS Excel
7 616 (28.01%) Windows 7
8 520 (23.65%) ITIL
9 504 (22.92%) Windows XP
10 491 (22.33%) Windows Server 2008
11 418 (19.01%) VMware
12 392 (17.83%) Windows Server 2003
13 357 (16.23%) Citrix
14 350 (15.92%) Firewall
15 341 (15.51%) Cisco
16 337 (15.33%) TCP/IP
17 320 (14.55%) Microsoft Certification
18 314 (14.28%) Blackberry
19 301 (13.69%) Finance
20 294 (13.37%) DNS
21 291 (13.23%) Windows 8
22 289 (13.14%) LAN
23 285 (12.96%) SLA
24 275 (12.51%) VMware Infrastructure
25 273 (12.41%) Windows Server 2012
26 251 (11.41%) SQL
27 244 (11.10%) Exchange Server 2010
28 237 (10.78%) WAN
29 231 (10.50%) VPN
30 216 (9.82%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 23 January 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 640 (29.10%) MS Exchange
2 244 (11.10%) Exchange Server 2010
3 161 (7.32%) Exchange Server 2007
3 161 (7.32%) Blackberry Enterprise Server
4 129 (5.87%) Exchange Server 2003
5 94 (4.27%) Exchange Server 2013
6 79 (3.59%) IIS
7 69 (3.14%) SharePoint
8 57 (2.59%) Lync
9 41 (1.86%) IBM Notes
10 31 (1.41%) Live Communications Server
11 29 (1.32%) Apache
12 20 (0.91%) Exchange Server 2000
13 12 (0.55%) Tomcat
14 10 (0.45%) SharePoint 2013
15 9 (0.41%) WebLogic
16 8 (0.36%) WorkSite
17 6 (0.27%) SharePoint 2010
17 6 (0.27%) CMS
18 5 (0.23%) Office Communications Server
Applications
1 738 (33.56%) MS Office
2 619 (28.15%) MS Excel
3 58 (2.64%) MS PowerPoint
4 21 (0.95%) MS Visio
5 8 (0.36%) MS Project
6 5 (0.23%) Acrobat
6 5 (0.23%) PowerPivot
7 4 (0.18%) Spreadsheet
8 1 (0.045%) Adobe Creative Suite
8 1 (0.045%) InDesign
Business Applications
1 9 (0.41%) Dynamics AX
2 4 (0.18%) Dynamics CRM
3 3 (0.14%) Dynamics NAV
4 2 (0.091%) Oracle EBS
4 2 (0.091%) BASE24
4 2 (0.091%) SAP Oil and Gas
5 1 (0.045%) Nortel Periphonics
5 1 (0.045%) SalesLogix
5 1 (0.045%) Remedy ITSM
5 1 (0.045%) Temenos T24
5 1 (0.045%) Magento
5 1 (0.045%) Sage 200
Cloud Services
1 99 (4.50%) Office 365
2 24 (1.09%) SaaS
3 9 (0.41%) PaaS
3 9 (0.41%) Google Apps
3 9 (0.41%) IaaS
4 6 (0.27%) Cloud Computing
5 5 (0.23%) Microsoft Azure
5 5 (0.23%) Amazon AWS
Communications & Networking
1 350 (15.92%) Firewall
2 337 (15.33%) TCP/IP
3 294 (13.37%) DNS
4 289 (13.14%) LAN
5 237 (10.78%) WAN
6 231 (10.50%) VPN
7 216 (9.82%) DHCP
8 132 (6.00%) Internet
9 125 (5.68%) VoIP
10 104 (4.73%) SAN
11 40 (1.82%) Wireless
12 39 (1.77%) Broadband
13 38 (1.73%) Network Security
14 27 (1.23%) Wi-Fi
14 27 (1.23%) Ethernet
15 26 (1.18%) IP Telephony
15 26 (1.18%) Cisco ASA
16 25 (1.14%) Cisco IOS
16 25 (1.14%) VLAN
17 24 (1.09%) MPLS
Database & Business Intelligence
1 202 (9.19%) SQL Server
2 28 (1.27%) MySQL
3 18 (0.82%) Crystal Reports
3 18 (0.82%) SQL Server 2005
3 18 (0.82%) SQL Server 2008
4 12 (0.55%) SQL Server Integration Services
5 10 (0.45%) SQL Server 2012
6 7 (0.32%) Oracle Database
7 6 (0.27%) Relational Database
7 6 (0.27%) Data Warehouse
8 5 (0.23%) SQL Server Reporting Services
9 4 (0.18%) MarkLogic
9 4 (0.18%) MS Access
9 4 (0.18%) Essbase
10 3 (0.14%) SQL Server 2000
10 3 (0.14%) SQL Server Analysis Services
10 3 (0.14%) Big Data
11 2 (0.091%) FileMaker
11 2 (0.091%) Data Mining
12 1 (0.045%) RDBMS
Development Applications
1 13 (0.59%) Visual Studio
2 7 (0.32%) Eclipse
2 7 (0.32%) Subversion
3 3 (0.14%) JIRA
3 3 (0.14%) Talend Open Studio
3 3 (0.14%) Toad
3 3 (0.14%) FishEye
4 2 (0.091%) LabVIEW
4 2 (0.091%) Git (software)
5 1 (0.045%) Team Foundation Server
General
1 301 (13.69%) Finance
2 134 (6.09%) Telecoms
3 109 (4.96%) Retail
4 75 (3.41%) Law
4 75 (3.41%) Banking
5 55 (2.50%) Legal
6 21 (0.95%) Marketing
7 18 (0.82%) Manufacturing
7 18 (0.82%) Advertising
8 13 (0.59%) German Language
9 11 (0.50%) Investment Banking
9 11 (0.50%) Financial Institution
9 11 (0.50%) Back Office
10 9 (0.41%) Publishing
10 9 (0.41%) French Language
11 6 (0.27%) Front Office
12 5 (0.23%) Retail Banking
13 4 (0.18%) Games
13 4 (0.18%) Electronics
13 4 (0.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 62 (2.82%) .NET
2 31 (1.41%) HTML
3 23 (1.05%) XML
4 18 (0.82%) CSS
4 18 (0.82%) ASP.NET
5 17 (0.77%) Web Services
6 8 (0.36%) FIX Protocol
7 7 (0.32%) .NET Framework
7 7 (0.32%) WSE
8 6 (0.27%) J2EE
8 6 (0.27%) SOAP
9 4 (0.18%) LAMP
10 3 (0.14%) COM
10 3 (0.14%) Application Packaging
11 2 (0.091%) Software Packaging
11 2 (0.091%) HTML5
11 2 (0.091%) Spring
11 2 (0.091%) WebSphere MQ
11 2 (0.091%) XSLT
11 2 (0.091%) Flash
Miscellaneous
1 314 (14.28%) Blackberry
2 82 (3.73%) Analytical Skills
3 59 (2.68%) Management Information System
4 52 (2.36%) iPhone
5 45 (2.05%) Replication
6 43 (1.96%) Thin Client
6 43 (1.96%) Fat Client
7 42 (1.91%) Clustering
8 23 (1.05%) PDA
8 23 (1.05%) iPad
9 22 (1.00%) Video Conferencing
9 22 (1.00%) Mathematics
10 20 (0.91%) Computer Science
10 20 (0.91%) EPoS
11 19 (0.86%) Statistics
11 19 (0.86%) Enterprise Software
12 17 (0.77%) User Experience
13 16 (0.73%) CMDB
14 14 (0.64%) Client/Server
15 13 (0.59%) AS400
Operating Systems
1 1746 (79.40%) Windows
2 616 (28.01%) Windows 7
3 504 (22.92%) Windows XP
4 491 (22.33%) Windows Server 2008
5 392 (17.83%) Windows Server 2003
6 291 (13.23%) Windows 8
7 273 (12.41%) Windows Server 2012
8 188 (8.55%) Linux
9 127 (5.78%) Windows Vista
10 116 (5.28%) Mac OS X
11 105 (4.77%) UNIX
12 88 (4.00%) Android
13 73 (3.32%) Windows 2000 Server
14 64 (2.91%) Apple iOS
15 34 (1.55%) Mac OS
16 29 (1.32%) Windows 2000
17 22 (1.00%) Solaris
18 19 (0.86%) VMS
18 19 (0.86%) Red Hat Enterprise Linux
19 18 (0.82%) Windows Mobile
Processes & Methodologies
1 520 (23.65%) ITIL
2 113 (5.14%) Incident Management
3 87 (3.96%) Service Delivery
4 77 (3.50%) Problem Management
5 76 (3.46%) Service Management
6 64 (2.91%) Software Deployment
7 63 (2.86%) Release Management
8 62 (2.82%) CRM
9 60 (2.73%) Time Management
10 52 (2.36%) Root Cause Analysis
11 48 (2.18%) Software Distribution
12 46 (2.09%) Change Control
13 43 (1.96%) Kalman Filter
14 41 (1.86%) Disaster Recovery
15 40 (1.82%) Change Management
15 40 (1.82%) Asset Management
16 35 (1.59%) High Availability
17 30 (1.36%) Information Security
18 28 (1.27%) Mentoring
19 25 (1.14%) ERP
Programming Languages
1 251 (11.41%) SQL
2 45 (2.05%) PowerShell
3 43 (1.96%) Java
4 35 (1.59%) C
5 25 (1.14%) C#
5 25 (1.14%) JavaScript
6 22 (1.00%) VB
7 15 (0.68%) VB.NET
7 15 (0.68%) VBScript
8 13 (0.59%) PL/SQL
8 13 (0.59%) VBA
8 13 (0.59%) T-SQL
9 12 (0.55%) Perl
9 12 (0.55%) PHP
10 8 (0.36%) Bash Shell
11 5 (0.23%) C++
11 5 (0.23%) VB6
12 4 (0.18%) Python
13 3 (0.14%) Objective-C
14 2 (0.091%) MATLAB
Qualifications
1 320 (14.55%) Microsoft Certification
2 180 (8.19%) MCSE
3 176 (8.00%) MCP
4 144 (6.55%) Security Cleared
5 136 (6.18%) Degree
6 132 (6.00%) Cisco Certification
7 129 (5.87%) CCNA
8 127 (5.78%) MCITP
9 95 (4.32%) MCSA
10 83 (3.77%) SC Cleared
11 77 (3.50%) DV Cleared
12 49 (2.23%) MCTS
13 44 (2.00%) ITIL Certification
14 39 (1.77%) MCDST
15 32 (1.46%) A+ Certification
16 24 (1.09%) ITIL Foundation Certificate
17 21 (0.95%) VMware Certified Professional (VCP)
18 18 (0.82%) Citrix Certification
19 14 (0.64%) CCA
20 13 (0.59%) CCNP
Quality Assurance & Compliance
1 285 (12.96%) SLA
2 28 (1.27%) ISO/IEC 27001
3 7 (0.32%) PCI DSS
4 6 (0.27%) QA
5 4 (0.18%) ISO 9001
6 3 (0.14%) Sarbanes-Oxley
7 2 (0.091%) ISO 8583
System Software
1 1172 (53.30%) Active Directory
2 275 (12.51%) VMware Infrastructure
3 111 (5.05%) Hyper-V
4 71 (3.23%) vSphere
5 70 (3.18%) XenApp
6 49 (2.23%) Terminal Services
7 16 (0.73%) XenDesktop
8 14 (0.64%) VMware Workstation
9 13 (0.59%) VMware ESXi
10 12 (0.55%) vCloud
10 12 (0.55%) VMware ESX
11 7 (0.32%) Citrix Presentation Server
11 7 (0.32%) XenServer
12 6 (0.27%) Firmware
13 5 (0.23%) Terminal Server
14 4 (0.18%) Samba
15 3 (0.14%) Microsoft App-V
15 3 (0.14%) ISA Server
15 3 (0.14%) Microsoft Virtual Server
16 2 (0.091%) Xen
Systems Management
1 148 (6.73%) SCCM
2 64 (2.91%) Backup Exec
3 45 (2.05%) WSUS
4 43 (1.96%) Systems Management Server (SMS)
4 43 (1.96%) OpenView Configuration Management
5 29 (1.32%) SCOM
6 26 (1.18%) Norton AntiVirus
7 9 (0.41%) HP Data Protector
8 8 (0.36%) NetBackup
9 5 (0.23%) WMI
9 5 (0.23%) Nagios
9 5 (0.23%) Tivoli
9 5 (0.23%) ServiceCenter
10 4 (0.18%) Dollar Universe
10 4 (0.18%) Puppet
11 3 (0.14%) Casper Suite
11 3 (0.14%) CiscoWorks
12 2 (0.091%) OpenView
12 2 (0.091%) MOM
12 2 (0.091%) Control-M
Vendors
1 1076 (48.93%) Microsoft
2 418 (19.01%) VMware
3 357 (16.23%) Citrix
4 341 (15.51%) Cisco
5 168 (7.64%) HP
6 166 (7.55%) Apple
7 88 (4.00%) Dell
8 81 (3.68%) Avaya
9 79 (3.59%) Symantec
10 68 (3.09%) McAfee
11 67 (3.05%) Oracle
12 66 (3.00%) Fujitsu
13 59 (2.68%) Sophos
14 55 (2.50%) Bloomberg
15 47 (2.14%) Reuters
16 41 (1.86%) Lotus
16 41 (1.86%) NetApp
17 39 (1.77%) Mitel
18 29 (1.32%) SonicWALL
19 28 (1.27%) Juniper
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + shift allowance + benefits
Posted: 14 hours ago
Croydon, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
York, North Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 2 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Sheffield, South Yorkshire
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: 2 days ago
East London
ARC IT Recruitment Ltd
Salary: £25000 - £30000 Per Annum
Posted: 2 days ago
Middlesex
TLP Consultancy Ltd.
Salary: £23000 - £26000 per annum
Posted: 2 days ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 2 days ago
City, London
Premier Group Recruitment
Salary: £19000 - £20000 per annum + Mobile, Laptop
Posted: 2 days ago
South West London
Edison Hill Ltd
Salary: From £23,000 to £25,000 per annum Plus benefits, bonus and certified t
Posted: 2 days ago
Peterborough, Cambridgeshire
Harvey Nash plc
Salary: £30000 - £35000 per annum + bens
Posted: 2 days ago
London
Cititec
Salary: £30k - 38k per year
Posted: 2 days ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 2 days ago
Walton-On-Thames, Surrey
IT Support Desk Limited
Salary: From £18,000 to £25,000 per annum
Posted: 2 days ago
East London
Lorien Resourcing
Posted: 2 days ago
Guildford, Surrey
Harrington Starr
Salary: £24000 - £33000 per annum + benefits
Posted: 2 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £20,000 to £30,000 per annum
Posted: 2 days ago