The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 302 240 278
Rank change year-on-year
-62 +38
Permanent jobs requiring a 2nd Line Support 1041 1399 1244
As % of all permanent IT jobs located in England 1.08% 1.36% 1.11%
As % of the Job Titles category 1.12% 1.40% 1.15%
Number of salaries quoted 930 1255 1121
Average salary £26,500 £26,000 £25,000
Average salary % change year-on-year
+1.92% +4.00%
90% offered a salary of more than £22,000 £21,000 £20,000
10% offered a salary of more than £33,500 £35,000 £35,000
UK excluding London average salary £25,500 £24,500 £24,000
% change year-on-year
+4.08% +2.08%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93163 99616 107707
As % of all permanent IT jobs located in England 96.31% 96.52% 96.44%
Number of salaries quoted 79053 82097 88100
Average salary £47,000 £45,000 £45,000
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 30 April 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -100 364 £28,500 -1.72% 39
South East +1 304 £26,500 - 30
South West -7 95 £24,000 +11.62% 4
North West +23 68 £22,500 -4.25% 13
Yorkshire +1 64 £25,000 +11.11% 7
East of England -38 57 £27,500 +10.00% 2
West Midlands -40 47 £24,000 +6.66% 4
East Midlands -10 31 £25,000 - 2
North East +10 12 £27,000 -21.16% 3
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 April 2016, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1644 (76.43%) Windows
2 1148 (53.37%) Active Directory
3 1108 (51.51%) Microsoft
4 744 (34.59%) Windows Server
5 680 (31.61%) MS Exchange
6 646 (30.03%) Windows 7
7 628 (29.20%) MS Office
8 557 (25.89%) VMware
9 539 (25.06%) MS Excel
10 528 (24.55%) ITIL
11 491 (22.83%) Windows Server 2012
12 488 (22.69%) Windows Server 2008
13 421 (19.57%) Citrix
14 374 (17.39%) Microsoft Certification
15 347 (16.13%) Cisco
16 342 (15.90%) Windows 8
17 332 (15.43%) SLA
18 331 (15.39%) VMware Infrastructure
19 316 (14.69%) Firewall
20 311 (14.46%) Office 365
21 310 (14.41%) TCP/IP
22 285 (13.25%) Exchange Server 2010
23 280 (13.02%) Windows Server 2003
24 268 (12.46%) SQL
25 252 (11.72%) LAN
26 248 (11.53%) DNS
27 242 (11.25%) Hyper-V
28 236 (10.97%) WAN
29 213 (9.90%) Exchange Server 2013
30 202 (9.39%) Finance

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 April 2016, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 680 (31.61%) MS Exchange
2 285 (13.25%) Exchange Server 2010
3 213 (9.90%) Exchange Server 2013
4 194 (9.02%) Exchange Server 2007
5 113 (5.25%) SharePoint
6 81 (3.77%) Skype for Business
7 75 (3.49%) Blackberry Enterprise Server
8 60 (2.79%) IIS
9 50 (2.32%) Exchange Server 2003
10 20 (0.93%) Exchange Server 2000
11 18 (0.84%) Apache
11 18 (0.84%) SharePoint 2013
12 17 (0.79%) SharePoint Server
13 11 (0.51%) IBM Notes
13 11 (0.51%) Oracle Collaboration Suite
14 10 (0.46%) Site Server
15 6 (0.28%) SharePoint 2010
16 5 (0.23%) CMS
17 4 (0.19%) Office Communications Server
18 3 (0.14%) WordPress
Applications
1 628 (29.20%) MS Office
2 539 (25.06%) MS Excel
3 42 (1.95%) MS PowerPoint
4 38 (1.77%) MS Visio
5 10 (0.46%) Adobe Creative Suite
6 1 (0.046%) Adobe After Effects
6 1 (0.046%) CINEMA 4D
6 1 (0.046%) InfoPath
6 1 (0.046%) QuarkXPress
6 1 (0.046%) S-PLUS
6 1 (0.046%) Spreadsheet
Business Applications
1 12 (0.56%) ION MarketView
2 9 (0.42%) Magento
3 7 (0.33%) Fredhopper
4 6 (0.28%) Dynamics CRM
5 5 (0.23%) SAP Oil and Gas
6 4 (0.19%) Oracle Applications
7 3 (0.14%) Dynamics AX
8 2 (0.093%) Remedy ITSM
8 2 (0.093%) SAP CO
8 2 (0.093%) SAP FI
8 2 (0.093%) SAP FI/CO
8 2 (0.093%) SAP MM
8 2 (0.093%) SAP PS
8 2 (0.093%) SAP SD
9 1 (0.046%) assyst
9 1 (0.046%) Dynamics NAV
9 1 (0.046%) Line 50
9 1 (0.046%) Markit EDM
9 1 (0.046%) thinkFolio
9 1 (0.046%) TrackWise
Cloud Services
1 311 (14.46%) Office 365
2 25 (1.16%) Google Apps
3 19 (0.88%) Amazon AWS
4 13 (0.60%) Cloud Computing
5 11 (0.51%) Microsoft Azure
6 10 (0.46%) IaaS
7 7 (0.33%) SaaS
8 3 (0.14%) Mimecast
9 1 (0.046%) PaaS
Communications & Networking
1 316 (14.69%) Firewall
2 310 (14.41%) TCP/IP
3 252 (11.72%) LAN
4 248 (11.53%) DNS
5 236 (10.97%) WAN
6 199 (9.25%) VoIP
7 187 (8.69%) VPN
8 184 (8.55%) DHCP
9 97 (4.51%) SAN
10 83 (3.86%) Internet
11 73 (3.39%) Wi-Fi
12 68 (3.16%) Wireless
13 45 (2.09%) VLAN
14 44 (2.05%) Remote Desktop
15 39 (1.81%) ADSL
16 37 (1.72%) Broadband
17 25 (1.16%) IP Telephony
17 25 (1.16%) NAS
18 19 (0.88%) iSCSI
19 18 (0.84%) Cisco IOS
Database & Business Intelligence
1 193 (8.97%) SQL Server
2 25 (1.16%) MySQL
2 25 (1.16%) SQL Server 2008
2 25 (1.16%) SQL Server 2012
3 20 (0.93%) Relational Database
4 15 (0.70%) SQL Server Reporting Services
5 13 (0.60%) Oracle Database
5 13 (0.60%) SQL Server 2005
6 9 (0.42%) RDBMS
7 8 (0.37%) Ingres
8 4 (0.19%) MarkLogic
8 4 (0.19%) MS Access
9 3 (0.14%) Informix
9 3 (0.14%) PostgreSQL
10 2 (0.093%) Oracle Database 10g
10 2 (0.093%) SAP BI
10 2 (0.093%) SAP BW
11 1 (0.046%) BusinessObjects
11 1 (0.046%) Data Warehouse
11 1 (0.046%) Oracle Reports
Development Applications
1 13 (0.60%) JIRA
2 9 (0.42%) SQL Server Management Studio (SSMS)
3 6 (0.28%) Git (software)
4 3 (0.14%) Eclipse
4 3 (0.14%) Subversion
5 2 (0.093%) Hudson
6 1 (0.046%) MSI
6 1 (0.046%) Selenium
General
1 202 (9.39%) Finance
2 147 (6.83%) Telecoms
3 67 (3.11%) Retail
4 63 (2.93%) Law
5 51 (2.37%) Legal
6 36 (1.67%) Advertising
6 36 (1.67%) Banking
7 31 (1.44%) Manufacturing
8 27 (1.26%) German Language
9 24 (1.12%) French Language
10 22 (1.02%) Marketing
11 21 (0.98%) Financial Institution
12 9 (0.42%) Back Office
13 8 (0.37%) Local Government
14 7 (0.33%) Publishing
14 7 (0.33%) Spanish Language
15 6 (0.28%) Automotive
15 6 (0.28%) Pharmaceutical
16 5 (0.23%) Electronics
16 5 (0.23%) Russian Language
Libraries, Frameworks & Software Standards
1 46 (2.14%) HTML
2 30 (1.39%) Web Services
3 26 (1.21%) .NET
4 19 (0.88%) CSS
5 15 (0.70%) XML
6 13 (0.60%) ASP.NET
7 7 (0.33%) X-Windows
8 4 (0.19%) ASP.NET Web Forms
8 4 (0.19%) EDI
8 4 (0.19%) FreeSWITCH
9 3 (0.14%) FIX Protocol
9 3 (0.14%) LAMP
9 3 (0.14%) Software Packaging
10 2 (0.093%) COM
10 2 (0.093%) Sass
10 2 (0.093%) WebCenter
10 2 (0.093%) XMPP
11 1 (0.046%) REST
11 1 (0.046%) V-Ray
11 1 (0.046%) WCF
Miscellaneous
1 160 (7.44%) Blackberry
2 125 (5.81%) Driving Licence
3 86 (4.00%) Analytical Skills
3 86 (4.00%) iPhone
4 65 (3.02%) Video Conferencing
5 45 (2.09%) Data Centre
6 42 (1.95%) iPad
7 33 (1.53%) EPoS
8 30 (1.39%) Replication
9 27 (1.26%) Computer Science
10 23 (1.07%) Fat Client
10 23 (1.07%) Smartphone
10 23 (1.07%) Thin Client
11 22 (1.02%) User Experience
12 17 (0.79%) Client/Server
13 16 (0.74%) Management Information System
13 16 (0.74%) Mathematics
14 14 (0.65%) Fixed Income
15 13 (0.60%) CMDB
16 7 (0.33%) VCE vBlock
Operating Systems
1 1644 (76.43%) Windows
2 744 (34.59%) Windows Server
3 646 (30.03%) Windows 7
4 491 (22.83%) Windows Server 2012
5 488 (22.69%) Windows Server 2008
6 342 (15.90%) Windows 8
7 280 (13.02%) Windows Server 2003
8 195 (9.07%) Windows XP
9 157 (7.30%) Linux
10 126 (5.86%) Windows 10
11 112 (5.21%) Mac OS X
12 102 (4.74%) Android
13 82 (3.81%) Unix
14 63 (2.93%) Apple iOS
15 53 (2.46%) Windows Vista
16 26 (1.21%) Windows 2000 Server
17 23 (1.07%) Mac OS
18 8 (0.37%) Red Hat Enterprise Linux
19 7 (0.33%) Solaris
20 6 (0.28%) CentOS
Processes & Methodologies
1 528 (24.55%) ITIL
2 87 (4.04%) Incident Management
2 87 (4.04%) Mentoring
3 73 (3.39%) Service Management
4 72 (3.35%) Time Management
5 68 (3.16%) Patch Management
6 63 (2.93%) Change Management
6 63 (2.93%) Problem Management
7 60 (2.79%) Service Delivery
8 54 (2.51%) Kalman Filter
9 49 (2.28%) CRM
10 46 (2.14%) Continuous Improvement
11 40 (1.86%) ITIL V3
11 40 (1.86%) Ticket Management
12 38 (1.77%) ITSM
13 35 (1.63%) Project Management
14 31 (1.44%) Change Control
15 29 (1.35%) Disaster Recovery
16 28 (1.30%) Migration
17 27 (1.26%) ERP
Programming Languages
1 268 (12.46%) SQL
2 51 (2.37%) PowerShell
3 39 (1.81%) C
4 34 (1.58%) JavaScript
5 24 (1.12%) Java
6 21 (0.98%) PHP
7 17 (0.79%) Shell Script
8 16 (0.74%) VB
9 14 (0.65%) C#
9 14 (0.65%) VBScript
10 13 (0.60%) Perl
11 12 (0.56%) C++
12 11 (0.51%) PL/SQL
13 8 (0.37%) VBA
14 4 (0.19%) Python
15 3 (0.14%) VB.NET
15 3 (0.14%) XPath
16 2 (0.093%) ABAP
16 2 (0.093%) T-SQL
16 2 (0.093%) VC++
Qualifications
1 374 (17.39%) Microsoft Certification
2 185 (8.60%) MCSE
3 167 (7.76%) MCSA
4 153 (7.11%) Cisco Certification
5 149 (6.93%) CCNA
6 135 (6.28%) Degree
7 133 (6.18%) MCP
8 108 (5.02%) Security Cleared
9 73 (3.39%) SC Cleared
10 63 (2.93%) MCITP
11 57 (2.65%) ITIL Certification
12 55 (2.56%) MCDST
13 45 (2.09%) MCTS
14 37 (1.72%) Citrix Certification
15 27 (1.26%) A+ Certification
16 26 (1.21%) ITIL Foundation Certificate
17 25 (1.16%) VMware Certified Professional (VCP)
18 24 (1.12%) CCA
19 23 (1.07%) MOS
20 20 (0.93%) Network+ Certification
Quality Assurance & Compliance
1 332 (15.43%) SLA
2 15 (0.70%) ISO/IEC 27001
3 8 (0.37%) PCI DSS
4 6 (0.28%) QA
5 4 (0.19%) COBIT
6 2 (0.093%) Sarbanes-Oxley
7 1 (0.046%) Data Quality
7 1 (0.046%) DICOM
7 1 (0.046%) GxP
7 1 (0.046%) ISO 14001
7 1 (0.046%) ISO 9001
System Software
1 1148 (53.37%) Active Directory
2 331 (15.39%) VMware Infrastructure
3 242 (11.25%) Hyper-V
4 96 (4.46%) XenApp
5 67 (3.11%) Terminal Services
6 54 (2.51%) XenDesktop
7 35 (1.63%) vSphere
8 29 (1.35%) VMware ESXi
9 26 (1.21%) VMware ESX
10 14 (0.65%) Terminal Server
10 14 (0.65%) XenServer
11 10 (0.46%) BitLocker
11 10 (0.46%) Samba
12 9 (0.42%) VMware Workstation
13 7 (0.33%) Microsoft App-V
14 5 (0.23%) Squid
15 3 (0.14%) Firmware
15 3 (0.14%) Microsoft Virtual Server
15 3 (0.14%) VMware Server
15 3 (0.14%) Xen
Systems Management
1 129 (6.00%) SCCM
2 44 (2.05%) Backup Exec
3 25 (1.16%) Norton AntiVirus
4 24 (1.12%) WSUS
5 14 (0.65%) SCOM
6 13 (0.60%) Cisco UCCX
7 11 (0.51%) Oracle Enterprise Manager
8 10 (0.46%) McAfee ePO
8 10 (0.46%) Puppet
8 10 (0.46%) Systems Management Server (SMS)
9 8 (0.37%) Cisco CUCM
9 8 (0.37%) SCSM
10 7 (0.33%) FortiGate
11 6 (0.28%) DameWare
11 6 (0.28%) Nagios
12 5 (0.23%) Icinga
13 4 (0.19%) AirWatch
14 3 (0.14%) Cisco UCCE
14 3 (0.14%) Opsview
14 3 (0.14%) Symantec Enterprise Vault
Vendors
1 1108 (51.51%) Microsoft
2 557 (25.89%) VMware
3 421 (19.57%) Citrix
4 347 (16.13%) Cisco
5 118 (5.49%) HP
6 114 (5.30%) Apple
7 92 (4.28%) Dell
8 70 (3.25%) Juniper
9 69 (3.21%) Oracle
10 59 (2.74%) Symantec
11 57 (2.65%) Avaya
12 36 (1.67%) NetApp
13 34 (1.58%) Intel Security
14 30 (1.39%) Google
15 29 (1.35%) EMC
15 29 (1.35%) IBM
15 29 (1.35%) Remedy
15 29 (1.35%) SonicWALL
16 26 (1.21%) Veeam
17 24 (1.12%) Adobe
Leeds, West Yorkshire
Connected IT
Salary: £18000 - £25000 per annum + Car + Bonus + Certs + Benefits
Posted: 6 hours ago
Birmingham, West Midlands (County)
Michael Page Technology
Salary: £23000 - £24000 per annum + 20% shift allowance + Benefits
Posted: 14 hours ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 16 hours ago
North West London
Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: Yesterday
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
South East London
Dunsdon Rose
Salary: From £25,000 to £32,000 per annum Bonus + Benefits Package
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £23000 per annum
Posted: Yesterday
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: Yesterday
Crewe, Cheshire
Michael Page Technology
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £25000 - £35000 per annum + bonus and benefits
Posted: Yesterday
Wallasey, Merseyside
D4 Digital Recruitment
Salary: £17000 - £22000 Per Annum
Posted: Yesterday
Bradford, West Yorkshire
Integrity IT Solutions
Salary: Unspecified Up to £23k+Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £20,000 to £28,000 per annum
Posted: Yesterday
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £25000 per annum + Benefits and Training
Posted: Yesterday
Berkshire
Nationwide People Ltd
Salary: Good Benefits
Posted: 2 days ago
Newbury, Berkshire
Redrock Consulting Ltd
Salary: £25000 - £26000 per annum + Impressive Bens Package
Posted: 2 days ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: Dependant on Experience
Posted: 2 days ago
London
Circle Recruitment
Salary: £30000 - £35000 per annum + Package
Posted: 2 days ago
Woking, Surrey
IT Lab
Salary: From £22,000 to £28,000 per annum
Posted: 2 days ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £27000 - £28000 per annum + Benefits
Posted: 2 days ago
Twickenham, Middlesex
Ashdown IT
Salary: £20000 - £24000 per annum + Benefits
Posted: 2 days ago
North West London
Playtech
Salary: From £30,000 to £35,000 per annum Annual Bonus plus great benefits
Posted: 2 days ago
Southampton, Hampshire
ninesharp
Salary: £20000 - £22000 per annum + 25 Days Holiday, Healthcare
Posted: 2 days ago
London
Joseph Harry Ltd
Salary: £40000 - £55000 per annum + 10% Pension + Bonus
Posted: 2 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Warwick, Warwickshire
Iress
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £17000 - £22000 per annum + excellent benefits
Posted: 3 days ago
East London
Connect Support Services Ltd
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 3 days ago