The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 288 273 344
Rank change year-on-year
-15 +71
Permanent jobs requiring a 2nd Line Support 1007 1083 733
As % of all permanent IT jobs located in England 0.99% 1.02% 0.74%
As % of the Job Titles category 1.05% 1.08% 0.79%
Number of salaries quoted 908 905 650
Average salary £26,500 £25,000 £25,000
Average salary % change year-on-year
+6.00% -
90% offered a salary of more than £21,250 £21,000 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95990 100567 93038
As % of all permanent IT jobs located in England 94.21% 94.46% 94.23%
Number of salaries quoted 80962 82147 77980
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 4 September 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +42 409 £27,500 -3.50% 38
South East -29 286 £26,500 +6.00% 28
North West +26 85 £25,000 - 13
Yorkshire -6 60 £23,500 +11.90% 5
South West -51 58 £22,500 -6.25% 11
East of England -26 52 £28,000 +12.00% 9
East Midlands -14 34 £24,250 +5.43% 8
West Midlands -15 24 £26,000 +13.04% 6
North East -2 5 £24,000 -12.72% 3
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 4 September 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1655 (80.18%) Windows
2 1096 (53.10%) Active Directory
3 1039 (50.34%) Microsoft
4 650 (31.49%) MS Exchange
5 615 (29.80%) MS Office
6 570 (27.62%) Windows 7
7 546 (26.45%) Windows Server 2008
8 543 (26.31%) VMware
9 512 (24.81%) ITIL
10 510 (24.71%) MS Excel
11 405 (19.62%) Citrix
12 398 (19.28%) Windows Server 2003
13 390 (18.90%) Windows Server 2012
14 363 (17.59%) VMware Infrastructure
15 362 (17.54%) TCP/IP
16 336 (16.28%) Firewall
17 331 (16.04%) Microsoft Certification
18 330 (15.99%) Cisco
19 313 (15.16%) Blackberry
20 309 (14.97%) Windows 8
21 305 (14.78%) DNS
22 303 (14.68%) Exchange Server 2010
23 293 (14.20%) Windows XP
24 265 (12.84%) LAN
25 264 (12.79%) SLA
26 247 (11.97%) SQL
27 242 (11.72%) Finance
28 241 (11.68%) WAN
29 233 (11.29%) Exchange Server 2013
30 228 (11.05%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 4 September 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 650 (31.49%) MS Exchange
2 303 (14.68%) Exchange Server 2010
3 233 (11.29%) Exchange Server 2013
4 161 (7.80%) Exchange Server 2007
5 107 (5.18%) SharePoint
6 106 (5.14%) Exchange Server 2003
7 85 (4.12%) Blackberry Enterprise Server
8 81 (3.92%) Lync
9 80 (3.88%) IIS
10 17 (0.82%) WorkSite
11 15 (0.73%) Exchange Server 2000
11 15 (0.73%) Apache
12 12 (0.58%) IBM Notes
12 12 (0.58%) SharePoint Server
13 7 (0.34%) SharePoint 2010
14 5 (0.24%) JBoss
14 5 (0.24%) CMS
15 4 (0.19%) SharePoint 2013
16 3 (0.15%) WebLogic
16 3 (0.15%) Tomcat
Applications
1 615 (29.80%) MS Office
2 510 (24.71%) MS Excel
3 50 (2.42%) MS PowerPoint
4 17 (0.82%) MS Visio
5 10 (0.48%) Adobe Creative Suite
6 6 (0.29%) Acrobat
7 5 (0.24%) InDesign
8 3 (0.15%) InfoPath
8 3 (0.15%) Spreadsheet
8 3 (0.15%) Photoshop
8 3 (0.15%) MS Project
Business Applications
1 14 (0.68%) Dynamics GP
2 5 (0.24%) Dynamics CRM
3 3 (0.15%) Orchard Housing
3 3 (0.15%) Aareon QL
3 3 (0.15%) OPENHousing
3 3 (0.15%) MIS ActiveH
3 3 (0.15%) Northgate Housing
3 3 (0.15%) Sage 200
3 3 (0.15%) Academy Housing
3 3 (0.15%) arcHouse
4 2 (0.097%) Nortel Periphonics
4 2 (0.097%) Oracle Applications
4 2 (0.097%) SAP FI/CO
4 2 (0.097%) Summit
4 2 (0.097%) SAP CO
4 2 (0.097%) Cognos Business Intelligence
4 2 (0.097%) SAP FI
5 1 (0.048%) CODA-Financials
5 1 (0.048%) ResourceLink
5 1 (0.048%) Retail-J
Cloud Services
1 169 (8.19%) Office 365
2 21 (1.02%) Amazon AWS
3 18 (0.87%) Cloud Computing
4 12 (0.58%) Microsoft Azure
5 6 (0.29%) Google Apps
5 6 (0.29%) SaaS
6 3 (0.15%) Mimecast
7 2 (0.097%) Symantec.cloud
7 2 (0.097%) IaaS
8 1 (0.048%) Amazon ElastiCache
8 1 (0.048%) AWS Elastic Beanstalk
8 1 (0.048%) PaaS
8 1 (0.048%) Amazon EC2
8 1 (0.048%) Amazon S3
8 1 (0.048%) Route 53
Communications & Networking
1 362 (17.54%) TCP/IP
2 336 (16.28%) Firewall
3 305 (14.78%) DNS
4 265 (12.84%) LAN
5 241 (11.68%) WAN
6 228 (11.05%) DHCP
7 222 (10.76%) VPN
8 170 (8.24%) VoIP
9 155 (7.51%) Internet
10 110 (5.33%) SAN
11 90 (4.36%) Wireless
12 57 (2.76%) Broadband
13 46 (2.23%) VLAN
13 46 (2.23%) Cisco IOS
14 44 (2.13%) NAS
15 32 (1.55%) ADSL
15 32 (1.55%) SMTP
16 27 (1.31%) Cisco ASA
17 25 (1.21%) POP3
17 25 (1.21%) LLU
Database & Business Intelligence
1 157 (7.61%) SQL Server
2 32 (1.55%) SQL Server 2008
3 26 (1.26%) SQL Server 2012
4 23 (1.11%) SQL Server 2005
5 18 (0.87%) Oracle Database
6 17 (0.82%) SQL Server Integration Services
7 14 (0.68%) Relational Database
8 13 (0.63%) Oracle Database 11g
8 13 (0.63%) Oracle Database 10g
8 13 (0.63%) Oracle9i Database
9 12 (0.58%) Oracle ODI
9 12 (0.58%) Oracle Database 12c
10 8 (0.39%) Crystal Reports
11 7 (0.34%) MySQL
12 6 (0.29%) RDBMS
13 5 (0.24%) SQL Server Reporting Services
13 5 (0.24%) QlikView
13 5 (0.24%) MarkLogic
14 3 (0.15%) BusinessObjects
14 3 (0.15%) MS Access
Development Applications
1 12 (0.58%) ERwin
2 5 (0.24%) Apache Ivy
2 5 (0.24%) Yeoman
3 4 (0.19%) JIRA
4 3 (0.15%) Visual Studio
4 3 (0.15%) Oracle Forms
5 2 (0.097%) PowerBuilder
6 1 (0.048%) TeamCity
6 1 (0.048%) Hudson
6 1 (0.048%) SQL Server Management Studio (SSMS)
6 1 (0.048%) Octopus Deploy
General
1 242 (11.72%) Finance
2 118 (5.72%) Telecoms
3 111 (5.38%) Law
4 71 (3.44%) Legal
5 45 (2.18%) Retail
6 42 (2.03%) Banking
7 33 (1.60%) Marketing
8 21 (1.02%) Advertising
8 21 (1.02%) Back Office
9 18 (0.87%) Publishing
10 16 (0.78%) Manufacturing
11 11 (0.53%) Electronics
12 9 (0.44%) Financial Institution
13 8 (0.39%) German Language
14 7 (0.34%) French Language
14 7 (0.34%) Front Office
15 6 (0.29%) Games
15 6 (0.29%) Investment Banking
16 5 (0.24%) Local Government
17 4 (0.19%) Spanish Language
Libraries, Frameworks & Software Standards
1 46 (2.23%) HTML
2 35 (1.70%) .NET
3 21 (1.02%) Web Services
4 15 (0.73%) XML
5 13 (0.63%) Middleware
5 13 (0.63%) CSS
6 12 (0.58%) Oracle Fusion
7 6 (0.29%) SAP Basis
8 5 (0.24%) ASP.NET
8 5 (0.24%) COM
9 4 (0.19%) Java RMI
9 4 (0.19%) LAMP
9 4 (0.19%) Oracle GoldenGate
9 4 (0.19%) FIX Protocol
10 3 (0.15%) .NET Framework
10 3 (0.15%) WSH
11 2 (0.097%) X-Windows
11 2 (0.097%) XSL
12 1 (0.048%) RSS
12 1 (0.048%) J2EE
Miscellaneous
1 313 (15.16%) Blackberry
2 137 (6.64%) Analytical Skills
3 64 (3.10%) Data Centre
4 62 (3.00%) Video Conferencing
5 56 (2.71%) iPhone
6 51 (2.47%) Management Information System
7 43 (2.08%) iPad
8 22 (1.07%) Fat Client
8 22 (1.07%) Thin Client
8 22 (1.07%) Mathematics
9 21 (1.02%) Client/Server
10 20 (0.97%) Handset
11 19 (0.92%) Computer Science
12 18 (0.87%) PDA
13 14 (0.68%) Enterprise Software
14 13 (0.63%) Statistics
15 12 (0.58%) Replication
16 10 (0.48%) CCTV
16 10 (0.48%) Hedge funds
17 9 (0.44%) Enterprise Cloud
Operating Systems
1 1655 (80.18%) Windows
2 570 (27.62%) Windows 7
3 546 (26.45%) Windows Server 2008
4 398 (19.28%) Windows Server 2003
5 390 (18.90%) Windows Server 2012
6 309 (14.97%) Windows 8
7 293 (14.20%) Windows XP
8 207 (10.03%) Linux
9 132 (6.40%) Android
10 128 (6.20%) Windows Vista
11 107 (5.18%) Mac OS X
12 70 (3.39%) Apple iOS
13 57 (2.76%) UNIX
14 49 (2.37%) Mac OS
15 41 (1.99%) Red Hat Enterprise Linux
16 34 (1.65%) Windows 2000 Server
17 23 (1.11%) CentOS
18 18 (0.87%) Windows 2000
19 13 (0.63%) Ubuntu
20 12 (0.58%) Solaris
Processes & Methodologies
1 512 (24.81%) ITIL
2 98 (4.75%) Service Delivery
3 86 (4.17%) Service Management
4 83 (4.02%) Incident Management
5 75 (3.63%) Problem Management
6 58 (2.81%) Time Management
7 48 (2.33%) CRM
8 47 (2.28%) Root Cause Analysis
9 46 (2.23%) Mentoring
10 45 (2.18%) Change Management
11 40 (1.94%) Information Security
12 35 (1.70%) Project Management
13 34 (1.65%) Asset Management
14 31 (1.50%) Configuration Management
15 30 (1.45%) Kalman Filter
16 28 (1.36%) Continuous Improvement
17 27 (1.31%) Disaster Recovery
18 25 (1.21%) Migration
18 25 (1.21%) Network Management
19 23 (1.11%) Coaching
Programming Languages
1 247 (11.97%) SQL
2 65 (3.15%) C
3 41 (1.99%) PowerShell
4 28 (1.36%) Java
5 22 (1.07%) T-SQL
6 15 (0.73%) Python
6 15 (0.73%) JavaScript
7 14 (0.68%) Perl
7 14 (0.68%) C++
8 13 (0.63%) PHP
9 12 (0.58%) C#
9 12 (0.58%) VB
10 11 (0.53%) COBOL
11 8 (0.39%) Bash Shell
12 7 (0.34%) VBScript
13 6 (0.29%) AWK
14 5 (0.24%) PL/SQL
15 4 (0.19%) Tcl
16 3 (0.15%) VBA
16 3 (0.15%) Ruby
Qualifications
1 331 (16.04%) Microsoft Certification
2 183 (8.87%) MCSE
3 176 (8.53%) MCP
4 151 (7.32%) Cisco Certification
5 141 (6.83%) CCNA
6 111 (5.38%) MCSA
7 97 (4.70%) Degree
8 81 (3.92%) MCITP
9 62 (3.00%) Security Cleared
10 52 (2.52%) A+ Certification
11 44 (2.13%) SC Cleared
12 37 (1.79%) ITIL Certification
13 29 (1.41%) CCNP
14 26 (1.26%) MCTS
15 23 (1.11%) Network+ Certification
16 21 (1.02%) MCDST
16 21 (1.02%) VMware Certified Professional (VCP)
17 15 (0.73%) ITIL Foundation Certificate
18 12 (0.58%) DV Cleared
19 9 (0.44%) CCENT
Quality Assurance & Compliance
1 264 (12.79%) SLA
2 15 (0.73%) ISO/IEC 27001
3 10 (0.48%) QA
4 5 (0.24%) ISO 9001
5 3 (0.15%) PCI DSS
6 1 (0.048%) Data Quality
6 1 (0.048%) ISO/IEC 20000
System Software
1 1096 (53.10%) Active Directory
2 363 (17.59%) VMware Infrastructure
3 178 (8.62%) Hyper-V
4 87 (4.22%) XenApp
5 83 (4.02%) vSphere
6 67 (3.25%) Terminal Services
7 42 (2.03%) VMware ESXi
8 34 (1.65%) Terminal Server
9 31 (1.50%) XenDesktop
10 23 (1.11%) vCloud
11 20 (0.97%) XenServer
12 17 (0.82%) VMware Workstation
13 16 (0.78%) Citrix Presentation Server
14 15 (0.73%) VMware Server
15 13 (0.63%) Tivoli Workload Scheduler
16 10 (0.48%) VMware ESX
16 10 (0.48%) BitLocker
17 5 (0.24%) Microsoft App-V
18 1 (0.048%) Squid
18 1 (0.048%) Xen
Systems Management
1 113 (5.47%) SCCM
2 26 (1.26%) Backup Exec
3 20 (0.97%) SCOM
4 18 (0.87%) WSUS
5 15 (0.73%) DameWare
6 14 (0.68%) Tivoli
7 11 (0.53%) Norton AntiVirus
7 11 (0.53%) FortiGate
8 10 (0.48%) Nagios
9 8 (0.39%) OpenView
9 8 (0.39%) Symantec Enterprise Vault
10 7 (0.34%) MAILsweeper
11 6 (0.29%) Systems Management Server (SMS)
11 6 (0.29%) Symantec Endpoint Protection
11 6 (0.29%) Casper Suite
12 4 (0.19%) Dollar Universe
13 3 (0.15%) Cisco IPCC
13 3 (0.15%) NetBackup
14 2 (0.097%) McAfee ePO
14 2 (0.097%) Puppet
Vendors
1 1039 (50.34%) Microsoft
2 543 (26.31%) VMware
3 405 (19.62%) Citrix
4 330 (15.99%) Cisco
5 167 (8.09%) Apple
6 157 (7.61%) HP
7 70 (3.39%) Avaya
8 68 (3.29%) Dell
9 56 (2.71%) Symantec
10 46 (2.23%) Bloomberg
11 42 (2.03%) Oracle
12 41 (1.99%) Juniper
13 39 (1.89%) NetApp
14 36 (1.74%) Mitel
15 30 (1.45%) BT
15 30 (1.45%) Nokia
16 28 (1.36%) Red Hat
17 26 (1.26%) AppSense
18 23 (1.11%) SAP
19 21 (1.02%) Adobe
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £26000 Per Annum + benefits
Posted: 18 hours ago
Tunbridge Wells, Kent
Circle Recruitment
Salary: £25000 - £30000 per annum + Pension, Bonus, Gym
Posted: 19 hours ago
London
Anthony James Consulting
Salary: From £30,000 to £35,000 per annum excellent benefits inc holiday, pens
Posted: 19 hours ago
London
Experis Ltd
Salary: £30000.00 per annum
Posted: 19 hours ago
London
Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: 20 hours ago
Kent
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 21 hours ago
London
Vertical IT
Salary: £27000 per annum + Bens + Bonus
Posted: 22 hours ago
City, London
JM
Salary: £25000 - £30000 per annum + Benefits
Posted: 23 hours ago
South East
Vodafone
Posted: Yesterday
City, London
Consult Solutions
Salary: £30000 - £35000 per annum
Posted: Yesterday
Leeds, West Yorkshire
NHS Confederation
Salary: £21,630 per annum
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £38,000 per annum £35,000 to £38,000 Negotiable + 10%
Posted: Yesterday
London
EMBS- People Transfer
Salary: To 28k + benefits (DOE)
Posted: Yesterday
Exeter, Devon
Webrecruit
Salary: £20,000 per annum Plus Annual Company Bonus
Posted: Yesterday
London
Give-A-Grad-A-Go Ltd
Salary: £26k - 27k per year
Posted: Yesterday
Farnborough, Hampshire
Spectrum IT
Salary: £20000 - £27000 per annum
Posted: Yesterday
Reading, Oxfordshire
Spectrum IT
Salary: £22000 - £28000 per annum
Posted: Yesterday
York, North Yorkshire
Senitor Associates
Posted: Yesterday
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum
Posted: Yesterday
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday