The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 258 316 342
Rank change year-on-year
+58 +26
Permanent jobs requiring a 2nd Line Support 1106 866 782
As % of all permanent IT jobs located in England 1.04% 0.85% 0.74%
As % of the Job Titles category 1.10% 0.90% 0.77%
Number of salaries quoted 952 788 687
Average salary £26,000 £25,000 £25,500
Average salary % change year-on-year
+4.00% -1.96%
90% offered a salary of more than £21,000 £21,250 £20,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100800 96348 100910
As % of all permanent IT jobs located in England 94.54% 94.58% 95.23%
Number of salaries quoted 83439 80857 86766
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 31 October 2014.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +47 380 £27,500 - 32
South East +13 363 £26,000 +4.00% 25
South West +33 72 £24,000 +2.12% 11
Yorkshire -27 67 £22,500 - 20
East of England -24 64 £25,000 -1.96% 7
North West -13 63 £23,000 +2.22% 18
West Midlands -9 52 £25,000 +13.63% 6
East Midlands +24 43 £23,500 - 9
North East -18 2 £26,000 +1.96% 3
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 31 October 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1723 (79.51%) Windows
2 1141 (52.65%) Active Directory
3 1005 (46.38%) Microsoft
4 739 (34.10%) MS Office
5 653 (30.13%) MS Excel
6 652 (30.09%) MS Exchange
7 621 (28.66%) Windows 7
8 554 (25.57%) Windows XP
9 524 (24.18%) Windows Server 2008
10 474 (21.87%) ITIL
11 461 (21.27%) VMware
12 391 (18.04%) Windows Server 2003
13 382 (17.63%) Citrix
14 333 (15.37%) TCP/IP
15 324 (14.95%) SQL
16 307 (14.17%) Microsoft Certification
17 290 (13.38%) VMware Infrastructure
18 283 (13.06%) Blackberry
19 282 (13.01%) Cisco
20 279 (12.87%) Windows 8
21 278 (12.83%) DNS
22 277 (12.78%) Firewall
23 275 (12.69%) SLA
23 275 (12.69%) Exchange Server 2010
24 266 (12.28%) Finance
25 245 (11.31%) Windows Server 2012
26 223 (10.29%) LAN
27 221 (10.20%) SQL Server
28 193 (8.91%) Exchange Server 2007
29 192 (8.86%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 31 October 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 652 (30.09%) MS Exchange
2 275 (12.69%) Exchange Server 2010
3 193 (8.91%) Exchange Server 2007
4 159 (7.34%) Blackberry Enterprise Server
5 128 (5.91%) Exchange Server 2003
6 108 (4.98%) IIS
7 94 (4.34%) SharePoint
8 83 (3.83%) Exchange Server 2013
9 39 (1.80%) Lync
10 35 (1.62%) IBM Notes
11 30 (1.38%) Live Communications Server
12 29 (1.34%) Apache
13 17 (0.78%) Exchange Server 2000
14 7 (0.32%) Tomcat
14 7 (0.32%) WebSphere
14 7 (0.32%) K2 blackpearl
15 5 (0.23%) SharePoint 2010
15 5 (0.23%) WebLogic
16 4 (0.18%) WorkSite
17 3 (0.14%) SharePoint 2013
Applications
1 739 (34.10%) MS Office
2 653 (30.13%) MS Excel
3 55 (2.54%) MS PowerPoint
4 26 (1.20%) MS Visio
5 13 (0.60%) MS Project
6 5 (0.23%) Acrobat
7 4 (0.18%) Adobe Creative Suite
Business Applications
1 6 (0.28%) Dynamics CRM
2 5 (0.23%) Dynamics AX
3 4 (0.18%) Dynamics NAV
4 2 (0.092%) Remedy ITSM
5 1 (0.046%) Temenos T24
5 1 (0.046%) Sage 200
5 1 (0.046%) Dynamics GP
5 1 (0.046%) Line 50
5 1 (0.046%) Agresso
5 1 (0.046%) Oracle EBS
5 1 (0.046%) SAP Oil and Gas
5 1 (0.046%) SalesLogix
Cloud Services
1 74 (3.41%) Office 365
2 30 (1.38%) SaaS
3 14 (0.65%) Microsoft Azure
4 11 (0.51%) PaaS
5 10 (0.46%) IaaS
6 7 (0.32%) Google Apps
7 6 (0.28%) Cloud Computing
Communications & Networking
1 333 (15.37%) TCP/IP
2 278 (12.83%) DNS
3 277 (12.78%) Firewall
4 223 (10.29%) LAN
5 192 (8.86%) DHCP
6 187 (8.63%) VPN
7 185 (8.54%) WAN
8 137 (6.32%) Internet
9 113 (5.21%) SAN
10 91 (4.20%) VoIP
11 51 (2.35%) Wireless
12 32 (1.48%) IP Telephony
13 31 (1.43%) ADSL
14 30 (1.38%) Network Security
15 25 (1.15%) NAS
15 25 (1.15%) Broadband
16 23 (1.06%) VLAN
16 23 (1.06%) Wi-Fi
17 21 (0.97%) IPsec
18 16 (0.74%) SSL
Database & Business Intelligence
1 221 (10.20%) SQL Server
2 42 (1.94%) MySQL
3 25 (1.15%) SQL Server 2005
4 17 (0.78%) Crystal Reports
5 16 (0.74%) SQL Server 2008
5 16 (0.74%) Oracle Database
6 10 (0.46%) SQL Server 2000
6 10 (0.46%) Data Warehouse
7 8 (0.37%) Relational Database
8 7 (0.32%) SQL Server 2012
9 5 (0.23%) SQL Server Reporting Services
10 4 (0.18%) MarkLogic
10 4 (0.18%) SQL Server Analysis Services
10 4 (0.18%) Big Data
11 3 (0.14%) SQL Server Integration Services
11 3 (0.14%) MS Access
12 2 (0.092%) Hadoop
12 2 (0.092%) MongoDB
12 2 (0.092%) Microsoft Analysis Services
13 1 (0.046%) FileMaker
Development Applications
1 7 (0.32%) Visual Studio
2 6 (0.28%) Team Foundation Server
3 5 (0.23%) Eclipse
3 5 (0.23%) Subversion
4 4 (0.18%) FishEye
4 4 (0.18%) Talend Open Studio
5 2 (0.092%) JIRA
5 2 (0.092%) LabVIEW
General
1 266 (12.28%) Finance
2 102 (4.71%) Telecoms
3 99 (4.57%) Retail
4 78 (3.60%) Banking
5 56 (2.58%) Law
6 42 (1.94%) Legal
7 26 (1.20%) Marketing
8 17 (0.78%) Manufacturing
9 16 (0.74%) Publishing
10 15 (0.69%) Advertising
11 12 (0.55%) Back Office
12 9 (0.42%) Financial Institution
13 6 (0.28%) Automotive
13 6 (0.28%) Investment Banking
14 5 (0.23%) German Language
14 5 (0.23%) Retail Banking
14 5 (0.23%) Front Office
15 3 (0.14%) Electronics
15 3 (0.14%) Games
16 2 (0.092%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 60 (2.77%) .NET
2 29 (1.34%) XML
3 23 (1.06%) HTML
4 22 (1.02%) CSS
5 21 (0.97%) ASP.NET
6 20 (0.92%) Web Services
7 19 (0.88%) FIX Protocol
8 10 (0.46%) Software Packaging
9 8 (0.37%) SOAP
10 7 (0.32%) .NET Framework
11 6 (0.28%) Spring
12 5 (0.23%) J2EE
13 4 (0.18%) WSE
14 3 (0.14%) Application Packaging
15 2 (0.092%) HTML5
15 2 (0.092%) XSLT
15 2 (0.092%) Flash
16 1 (0.046%) XHTML
16 1 (0.046%) XML Schema
16 1 (0.046%) Middleware
Miscellaneous
1 283 (13.06%) Blackberry
2 103 (4.75%) Analytical Skills
3 68 (3.14%) iPhone
4 45 (2.08%) Clustering
5 38 (1.75%) Fat Client
5 38 (1.75%) Thin Client
6 36 (1.66%) Video Conferencing
7 30 (1.38%) iPad
8 28 (1.29%) Computer Science
9 24 (1.11%) Replication
9 24 (1.11%) Enterprise Software
10 23 (1.06%) PDA
10 23 (1.06%) Handset
10 23 (1.06%) Management Information System
11 18 (0.83%) Statistics
12 17 (0.78%) EPoS
13 13 (0.60%) Mathematics
13 13 (0.60%) EqualLogic
14 12 (0.55%) Client/Server
14 12 (0.55%) AS400
Operating Systems
1 1723 (79.51%) Windows
2 621 (28.66%) Windows 7
3 554 (25.57%) Windows XP
4 524 (24.18%) Windows Server 2008
5 391 (18.04%) Windows Server 2003
6 279 (12.87%) Windows 8
7 245 (11.31%) Windows Server 2012
8 186 (8.58%) Linux
9 144 (6.65%) Windows Vista
10 97 (4.48%) Mac OS X
11 90 (4.15%) UNIX
12 68 (3.14%) Android
13 59 (2.72%) Windows 2000 Server
14 49 (2.26%) Windows 2000
15 33 (1.52%) Mac OS
16 24 (1.11%) Apple iOS
17 21 (0.97%) Red Hat Enterprise Linux
18 17 (0.78%) VMS
19 15 (0.69%) Solaris
20 14 (0.65%) Windows Mobile
Processes & Methodologies
1 474 (21.87%) ITIL
2 99 (4.57%) Incident Management
3 97 (4.48%) Service Management
4 74 (3.41%) Service Delivery
5 59 (2.72%) Time Management
6 57 (2.63%) CRM
7 56 (2.58%) Software Deployment
8 52 (2.40%) Problem Management
9 47 (2.17%) Release Management
10 45 (2.08%) Change Control
11 40 (1.85%) Root Cause Analysis
12 39 (1.80%) Software Distribution
13 34 (1.57%) High Availability
14 33 (1.52%) Kalman Filter
14 33 (1.52%) Change Management
15 32 (1.48%) Disaster Recovery
15 32 (1.48%) Migration
15 32 (1.48%) Asset Management
16 27 (1.25%) Continuous Improvement
17 25 (1.15%) Mentoring
Programming Languages
1 324 (14.95%) SQL
2 53 (2.45%) Java
3 37 (1.71%) PowerShell
4 35 (1.62%) C
5 33 (1.52%) C#
6 25 (1.15%) JavaScript
7 22 (1.02%) T-SQL
8 18 (0.83%) VB
9 15 (0.69%) VBScript
9 15 (0.69%) PHP
10 14 (0.65%) VB.NET
11 13 (0.60%) Bash Shell
12 11 (0.51%) VBA
13 8 (0.37%) PL/SQL
14 7 (0.32%) Perl
15 5 (0.23%) Python
15 5 (0.23%) VB6
16 2 (0.092%) Ruby
16 2 (0.092%) PHP5
16 2 (0.092%) MATLAB
Qualifications
1 307 (14.17%) Microsoft Certification
2 170 (7.84%) MCSE
3 162 (7.48%) MCP
4 154 (7.11%) Security Cleared
5 116 (5.35%) MCITP
6 113 (5.21%) Degree
7 97 (4.48%) MCSA
8 95 (4.38%) Cisco Certification
9 94 (4.34%) CCNA
10 92 (4.25%) SC Cleared
11 75 (3.46%) DV Cleared
12 56 (2.58%) MCTS
13 42 (1.94%) ITIL Certification
14 34 (1.57%) A+ Certification
15 25 (1.15%) MCDST
16 21 (0.97%) VMware Certified Professional (VCP)
17 17 (0.78%) Citrix Certification
18 15 (0.69%) ITIL Foundation Certificate
19 14 (0.65%) Network+ Certification
20 12 (0.55%) CCA
Quality Assurance & Compliance
1 275 (12.69%) SLA
2 26 (1.20%) ISO/IEC 27001
3 14 (0.65%) ISO 9001
4 11 (0.51%) QA
5 4 (0.18%) Sarbanes-Oxley
6 2 (0.092%) HL7
6 2 (0.092%) DICOM
System Software
1 1141 (52.65%) Active Directory
2 290 (13.38%) VMware Infrastructure
3 97 (4.48%) Hyper-V
4 90 (4.15%) XenApp
5 77 (3.55%) vSphere
6 60 (2.77%) Terminal Services
7 33 (1.52%) VMware ESXi
8 30 (1.38%) XenDesktop
9 13 (0.60%) VMware ESX
9 13 (0.60%) Microsoft App-V
9 13 (0.60%) vCloud
10 12 (0.55%) Citrix Presentation Server
11 11 (0.51%) XenServer
12 8 (0.37%) Firmware
13 7 (0.32%) VMware Workstation
14 4 (0.18%) Microsoft Virtual Server
15 2 (0.092%) VMware Server
15 2 (0.092%) Terminal Server
15 2 (0.092%) KVM
16 1 (0.046%) Forefront TMG
Systems Management
1 167 (7.71%) SCCM
2 89 (4.11%) Backup Exec
3 49 (2.26%) Systems Management Server (SMS)
4 45 (2.08%) Norton AntiVirus
5 42 (1.94%) OpenView Configuration Management
6 40 (1.85%) WSUS
7 29 (1.34%) SCOM
8 14 (0.65%) NetBackup
9 10 (0.46%) Casper Suite
10 8 (0.37%) Tivoli
11 7 (0.32%) MOM
11 7 (0.32%) OpenView
11 7 (0.32%) HP Data Protector
12 6 (0.28%) Nagios
13 5 (0.23%) ARCserve
13 5 (0.23%) ServiceCenter
14 3 (0.14%) DameWare
14 3 (0.14%) CiscoWorks
14 3 (0.14%) Dollar Universe
14 3 (0.14%) Symantec Enterprise Vault
Vendors
1 1005 (46.38%) Microsoft
2 461 (21.27%) VMware
3 382 (17.63%) Citrix
4 282 (13.01%) Cisco
5 171 (7.89%) HP
6 160 (7.38%) Apple
7 109 (5.03%) Symantec
8 80 (3.69%) Dell
9 63 (2.91%) Avaya
10 62 (2.86%) McAfee
10 62 (2.86%) Fujitsu
11 52 (2.40%) Oracle
12 49 (2.26%) Juniper
13 48 (2.22%) Bloomberg
13 48 (2.22%) Veeam
14 42 (1.94%) Sophos
15 37 (1.71%) Reuters
15 37 (1.71%) Mitel
16 35 (1.62%) Lotus
17 30 (1.38%) Remedy
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 11 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £12 - £14 per hour
Posted: 12 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £29,000 per annum + Training + Great Benefits
Posted: 12 hours ago
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: 18 hours ago
Woking, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum + great company
Posted: 19 hours ago
Bristol, Avon
Remit Resources
Salary: £23000 - £28000 per annum + Full Benefits Package
Posted: 21 hours ago
Reigate, Surrey
Circle Recruitment
Salary: £25000 - £28000 per annum + Pension, Healthcare, 23 days
Posted: Yesterday
Bedfordshire
Harris Global
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Central London / West End
Sanderson
Salary: £25000 - £32000 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Central London / West End
Forman Computer Staff
Salary: From £25,000 to £28,000 per annum
Posted: Yesterday
Walsall, West Midlands (County)
Hiring People
Salary: £18000 to £20000 per annum
Posted: Yesterday
London
Coal IT Services
Salary: From £25,000 to £30,000 per annum + benefits
Posted: Yesterday
Reading, Berkshire
Talent Spa
Salary: Competitive
Posted: Yesterday
York, North Yorkshire
Ashdown IT
Salary: £18000 per annum + Healthcare policy
Posted: Yesterday
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: Yesterday
London
Zorba Consulting Limited
Salary: From £20,000 to £25,000 per annum + bonus + benefits
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: Yesterday
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Halifax, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday