The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 251 313 367
Rank change year-on-year
+62 +54
Permanent jobs requiring a 2nd Line Support 1178 826 695
As % of all permanent IT jobs located in England 1.18% 0.84% 0.69%
As % of the Job Titles category 1.24% 0.89% 0.73%
Number of salaries quoted 1025 736 608
Average salary £26,000 £25,000 £25,000
Average salary % change year-on-year
+4.00% -
90% offered a salary of more than £21,000 £20,500 £20,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94647 92576 95847
As % of all permanent IT jobs located in England 94.87% 94.45% 94.96%
Number of salaries quoted 78762 75162 81879
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +106 500 £27,500 - 43
South East +15 242 £26,500 +1.92% 30
Yorkshire +39 94 £22,500 - 11
North West -13 82 £24,000 +4.34% 12
East of England -7 77 £26,000 +10.63% 12
South West +15 66 £23,000 -4.16% 8
West Midlands +1 64 £24,000 +2.12% 12
East Midlands +62 58 £26,000 +10.63% 4
North East -11 7 £26,000 +20.93%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1795 (79.57%) Windows
2 1209 (53.59%) Active Directory
3 1115 (49.42%) Microsoft
4 730 (32.36%) MS Office
5 685 (30.36%) MS Exchange
6 635 (28.15%) Windows 7
7 620 (27.48%) MS Excel
8 569 (25.22%) ITIL
9 492 (21.81%) Windows Server 2008
10 472 (20.92%) Windows XP
11 429 (19.02%) VMware
12 395 (17.51%) Windows Server 2003
13 394 (17.46%) Cisco
14 387 (17.15%) Citrix
15 375 (16.62%) Firewall
16 367 (16.27%) Microsoft Certification
17 348 (15.43%) TCP/IP
18 340 (15.07%) Blackberry
19 319 (14.14%) Windows 8
20 314 (13.92%) DNS
21 306 (13.56%) LAN
22 293 (12.99%) Windows Server 2012
23 290 (12.85%) SLA
24 287 (12.72%) Finance
25 276 (12.23%) VMware Infrastructure
26 260 (11.52%) WAN
27 252 (11.17%) Exchange Server 2010
28 249 (11.04%) VPN
29 233 (10.33%) SQL
30 227 (10.06%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 685 (30.36%) MS Exchange
2 252 (11.17%) Exchange Server 2010
3 169 (7.49%) Exchange Server 2007
4 162 (7.18%) Blackberry Enterprise Server
5 133 (5.90%) Exchange Server 2003
6 119 (5.27%) Exchange Server 2013
7 86 (3.81%) IIS
8 73 (3.24%) SharePoint
9 66 (2.93%) Lync
10 32 (1.42%) IBM Notes
11 31 (1.37%) Apache
12 24 (1.06%) Live Communications Server
13 23 (1.02%) Exchange Server 2000
14 18 (0.80%) Tomcat
15 11 (0.49%) SharePoint 2013
16 10 (0.44%) CMS
16 10 (0.44%) WorkSite
17 9 (0.40%) WebLogic
18 8 (0.35%) SharePoint 2010
19 6 (0.27%) WebSphere
Applications
1 730 (32.36%) MS Office
2 620 (27.48%) MS Excel
3 56 (2.48%) MS PowerPoint
4 22 (0.98%) MS Visio
5 7 (0.31%) MS Project
6 6 (0.27%) Adobe Creative Suite
7 5 (0.22%) PowerPivot
8 4 (0.18%) Spreadsheet
9 3 (0.13%) Acrobat
10 1 (0.044%) InDesign
Business Applications
1 7 (0.31%) Dynamics AX
2 5 (0.22%) Dynamics NAV
3 4 (0.18%) Dynamics CRM
3 4 (0.18%) Nortel Periphonics
4 3 (0.13%) SAP Oil and Gas
5 2 (0.089%) Oracle EBS
5 2 (0.089%) BASE24
6 1 (0.044%) Agresso
6 1 (0.044%) HiPortfolio
6 1 (0.044%) SalesLogix
6 1 (0.044%) Remedy ITSM
6 1 (0.044%) Magento
6 1 (0.044%) Sage 200
Cloud Services
1 111 (4.92%) Office 365
2 22 (0.98%) SaaS
3 8 (0.35%) Google Apps
4 7 (0.31%) IaaS
4 7 (0.31%) PaaS
5 6 (0.27%) Cloud Computing
6 5 (0.22%) Microsoft Azure
6 5 (0.22%) Amazon AWS
Communications & Networking
1 375 (16.62%) Firewall
2 348 (15.43%) TCP/IP
3 314 (13.92%) DNS
4 306 (13.56%) LAN
5 260 (11.52%) WAN
6 249 (11.04%) VPN
7 227 (10.06%) DHCP
8 133 (5.90%) Internet
9 129 (5.72%) VoIP
10 116 (5.14%) SAN
11 44 (1.95%) Wireless
12 39 (1.73%) Wi-Fi
12 39 (1.73%) Broadband
13 37 (1.64%) Cisco ASA
14 36 (1.60%) Network Security
15 34 (1.51%) Ethernet
16 33 (1.46%) VLAN
17 31 (1.37%) Cisco IOS
18 28 (1.24%) SMTP
19 27 (1.20%) MPLS
Database & Business Intelligence
1 200 (8.87%) SQL Server
2 23 (1.02%) MySQL
3 18 (0.80%) SQL Server 2005
4 17 (0.75%) SQL Server 2008
5 15 (0.66%) SQL Server 2012
6 13 (0.58%) SQL Server Integration Services
7 11 (0.49%) Crystal Reports
8 7 (0.31%) Relational Database
9 6 (0.27%) Data Warehouse
10 5 (0.22%) SQL Server Reporting Services
10 5 (0.22%) Oracle Database
11 4 (0.18%) Essbase
12 3 (0.13%) PostgreSQL
12 3 (0.13%) RDBMS
13 2 (0.089%) Data Mining
13 2 (0.089%) MS Access
13 2 (0.089%) FileMaker
14 1 (0.044%) QlikView
14 1 (0.044%) Oracle Database 11g
14 1 (0.044%) SQL Server Analysis Services
Development Applications
1 13 (0.58%) Visual Studio
2 4 (0.18%) Subversion
2 4 (0.18%) Team Foundation Server
3 3 (0.13%) JIRA
3 3 (0.13%) Eclipse
3 3 (0.13%) Toad
3 3 (0.13%) Git (software)
4 1 (0.044%) LabVIEW
4 1 (0.044%) Bugzilla
4 1 (0.044%) Talend Open Studio
4 1 (0.044%) FishEye
General
1 287 (12.72%) Finance
2 136 (6.03%) Telecoms
3 105 (4.65%) Retail
4 88 (3.90%) Law
5 66 (2.93%) Banking
6 63 (2.79%) Legal
7 21 (0.93%) Advertising
7 21 (0.93%) Marketing
8 14 (0.62%) Back Office
9 13 (0.58%) Manufacturing
9 13 (0.58%) German Language
10 10 (0.44%) Investment Banking
11 8 (0.35%) French Language
11 8 (0.35%) Financial Institution
12 7 (0.31%) Games
13 6 (0.27%) Publishing
14 5 (0.22%) Front Office
14 5 (0.22%) Electronics
15 4 (0.18%) Pharmaceutical
15 4 (0.18%) Automotive
Libraries, Frameworks & Software Standards
1 60 (2.66%) .NET
2 37 (1.64%) HTML
3 23 (1.02%) XML
4 21 (0.93%) ASP.NET
5 17 (0.75%) CSS
6 10 (0.44%) .NET Framework
7 8 (0.35%) Web Services
8 6 (0.27%) J2EE
9 5 (0.22%) WSE
10 4 (0.18%) FIX Protocol
10 4 (0.18%) LAMP
11 3 (0.13%) Middleware
11 3 (0.13%) Application Packaging
12 2 (0.089%) jQuery
12 2 (0.089%) WebSphere MQ
12 2 (0.089%) Spring
12 2 (0.089%) XSL
12 2 (0.089%) COM
12 2 (0.089%) Servlets
12 2 (0.089%) SOAP
Miscellaneous
1 340 (15.07%) Blackberry
2 82 (3.63%) Analytical Skills
3 71 (3.15%) Management Information System
4 57 (2.53%) iPhone
5 48 (2.13%) Thin Client
5 48 (2.13%) Fat Client
6 43 (1.91%) Replication
7 38 (1.68%) Clustering
8 31 (1.37%) iPad
9 26 (1.15%) PDA
10 24 (1.06%) EPoS
10 24 (1.06%) User Experience
11 21 (0.93%) CMDB
11 21 (0.93%) Mathematics
12 19 (0.84%) Video Conferencing
12 19 (0.84%) Statistics
13 16 (0.71%) Computer Science
14 15 (0.66%) Enterprise Software
15 14 (0.62%) Client/Server
16 12 (0.53%) Smartphone
Operating Systems
1 1795 (79.57%) Windows
2 635 (28.15%) Windows 7
3 492 (21.81%) Windows Server 2008
4 472 (20.92%) Windows XP
5 395 (17.51%) Windows Server 2003
6 319 (14.14%) Windows 8
7 293 (12.99%) Windows Server 2012
8 199 (8.82%) Linux
9 131 (5.81%) Mac OS X
10 124 (5.50%) Windows Vista
11 100 (4.43%) UNIX
12 96 (4.26%) Android
13 87 (3.86%) Apple iOS
14 75 (3.32%) Windows 2000 Server
15 35 (1.55%) Mac OS
16 30 (1.33%) Solaris
17 21 (0.93%) Windows 2000
18 16 (0.71%) Red Hat Enterprise Linux
19 15 (0.66%) Windows Mobile
20 14 (0.62%) VMS
Processes & Methodologies
1 569 (25.22%) ITIL
2 121 (5.36%) Incident Management
3 108 (4.79%) Service Delivery
4 95 (4.21%) Problem Management
5 72 (3.19%) Service Management
6 67 (2.97%) CRM
7 59 (2.62%) Time Management
8 58 (2.57%) Release Management
9 53 (2.35%) Software Deployment
10 50 (2.22%) Root Cause Analysis
11 47 (2.08%) Change Control
12 46 (2.04%) Change Management
13 41 (1.82%) Software Distribution
14 40 (1.77%) Kalman Filter
15 36 (1.60%) Disaster Recovery
16 35 (1.55%) Asset Management
17 34 (1.51%) Mentoring
18 29 (1.29%) Information Security
19 28 (1.24%) High Availability
20 27 (1.20%) ERP
Programming Languages
1 233 (10.33%) SQL
2 49 (2.17%) PowerShell
3 33 (1.46%) C
3 33 (1.46%) Java
4 31 (1.37%) JavaScript
5 27 (1.20%) C#
6 19 (0.84%) VB
7 16 (0.71%) VBScript
7 16 (0.71%) PHP
8 15 (0.66%) PL/SQL
9 11 (0.49%) T-SQL
10 10 (0.44%) VBA
11 8 (0.35%) VB.NET
11 8 (0.35%) Perl
12 6 (0.27%) Bash Shell
13 5 (0.22%) C++
14 4 (0.18%) Python
15 3 (0.13%) Objective-C
16 2 (0.089%) XPath
17 1 (0.044%) VB6
Qualifications
1 367 (16.27%) Microsoft Certification
2 215 (9.53%) MCSE
3 205 (9.09%) MCP
4 150 (6.65%) Cisco Certification
5 146 (6.47%) CCNA
6 139 (6.16%) Degree
7 137 (6.07%) MCITP
8 127 (5.63%) Security Cleared
9 119 (5.27%) MCSA
10 75 (3.32%) SC Cleared
11 69 (3.06%) DV Cleared
12 62 (2.75%) MCTS
13 44 (1.95%) ITIL Certification
14 43 (1.91%) MCDST
15 32 (1.42%) ITIL Foundation Certificate
16 28 (1.24%) A+ Certification
17 27 (1.20%) VCP4
18 18 (0.80%) CCNP
18 18 (0.80%) Citrix Certification
19 17 (0.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 290 (12.85%) SLA
2 31 (1.37%) ISO/IEC 27001
3 11 (0.49%) PCI DSS
4 7 (0.31%) ISO 9001
5 5 (0.22%) QA
6 2 (0.089%) Sarbanes-Oxley
6 2 (0.089%) ISO 8583
System Software
1 1209 (53.59%) Active Directory
2 276 (12.23%) VMware Infrastructure
3 131 (5.81%) Hyper-V
4 76 (3.37%) vSphere
5 74 (3.28%) XenApp
6 37 (1.64%) Terminal Services
7 20 (0.89%) XenDesktop
8 13 (0.58%) VMware ESXi
8 13 (0.58%) vCloud
8 13 (0.58%) VMware Workstation
9 10 (0.44%) VMware ESX
10 6 (0.27%) Citrix Presentation Server
10 6 (0.27%) Firmware
10 6 (0.27%) Terminal Server
11 5 (0.22%) Microsoft App-V
11 5 (0.22%) VMware Server
11 5 (0.22%) XenServer
12 4 (0.18%) Samba
12 4 (0.18%) Xen
13 2 (0.089%) ISA Server
Systems Management
1 150 (6.65%) SCCM
2 52 (2.30%) Backup Exec
3 40 (1.77%) Systems Management Server (SMS)
4 38 (1.68%) OpenView Configuration Management
5 34 (1.51%) WSUS
6 28 (1.24%) SCOM
7 24 (1.06%) Norton AntiVirus
8 11 (0.49%) Nagios
9 8 (0.35%) HP Data Protector
10 7 (0.31%) Dollar Universe
11 6 (0.27%) NetBackup
12 5 (0.22%) Tivoli
12 5 (0.22%) Cisco IPCC
12 5 (0.22%) ServiceCenter
12 5 (0.22%) WMI
13 4 (0.18%) Opsview
13 4 (0.18%) Puppet
13 4 (0.18%) FortiGate
14 3 (0.13%) DameWare
14 3 (0.13%) CiscoWorks
Vendors
1 1115 (49.42%) Microsoft
2 429 (19.02%) VMware
3 394 (17.46%) Cisco
4 387 (17.15%) Citrix
5 191 (8.47%) Apple
6 180 (7.98%) HP
7 89 (3.95%) Dell
8 88 (3.90%) Avaya
9 82 (3.63%) Symantec
10 61 (2.70%) McAfee
11 59 (2.62%) Sophos
12 58 (2.57%) Oracle
13 56 (2.48%) Bloomberg
14 53 (2.35%) Fujitsu
15 50 (2.22%) Reuters
16 45 (1.99%) Mitel
17 44 (1.95%) NetApp
18 35 (1.55%) Juniper
19 32 (1.42%) Lotus
20 27 (1.20%) Red Hat
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £25000 - £28000 Per Annum
Posted: Yesterday
London
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: Yesterday
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £23000 - £26000 per annum + Benefits
Posted: Yesterday
Northampton, Northamptonshire
Circle Recruitment
Salary: £20000 - £23000 per annum + bonus+bens
Posted: Yesterday
Hertfordshire
DCL Search & Selection
Salary: £30000 - £32000 per annum + 30% Shift Allowance + Benefits
Posted: Yesterday
London
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: Yesterday
Watford, Hertfordshire
IT Connections
Salary: to £25,000
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: Yesterday
Leeds, West Yorkshire
Price Carnell Limited
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: Yesterday
Halesowen, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
South West London
Edison Hill Ltd
Salary: From £30,000 to £38,000 per annum plus bonus, benefits and training
Posted: Yesterday
City, London
Westbourne Partners
Salary: From £50,000 to £70,000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: Yesterday
City, London
Mortimer Spinks
Salary: £34000 - £40000 per annum + Excellent Package
Posted: Yesterday
Fleet, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: Yesterday
London
Vertical IT
Salary: £27000 - £32000 per annum + GREAT BENEFITS PACKAGE
Posted: 2 days ago
Watford, Hertfordshire
Cadence Resourcing
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: 2 days ago
London
Proactive Appointments
Salary: Up to £80,000 per annum + Benefits
Posted: 2 days ago