The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 269 296 338
Rank change year-on-year
+27 +42
Permanent jobs requiring a 2nd Line Support 1080 1068 780
As % of all permanent IT jobs located in England 1.07% 0.97% 0.77%
As % of the Job Titles category 1.13% 1.02% 0.81%
Number of salaries quoted 980 960 683
Average salary £26,000 £25,500 £26,000
Average salary % change year-on-year
+1.96% -1.92%
90% offered a salary of more than £20,500 £20,500 £20,000
10% offered a salary of more than £35,000 £35,000 £40,000
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95301 104500 95835
As % of all permanent IT jobs located in England 94.63% 94.60% 94.65%
Number of salaries quoted 79153 86609 80539
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 27 May 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 436 £29,000 +5.45% 33
South East +45 311 £25,500 +2.00% 39
South West +22 81 £21,000 -12.50% 5
East of England -15 70 £24,000 -4.00% 6
North West -6 57 £24,500 +6.52% 14
West Midlands +5 46 £23,250 +2.19% 9
Yorkshire -19 44 £22,000 -2.22% 6
East Midlands +15 29 £24,000 +2.12% 4
North East -18 7 £34,250 +37.00% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 27 May 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1780 (79.64%) Windows
2 1185 (53.02%) Active Directory
3 1143 (51.14%) Microsoft
4 740 (33.11%) MS Exchange
5 708 (31.68%) MS Office
6 626 (28.01%) MS Excel
7 596 (26.67%) Windows 7
8 580 (25.95%) ITIL
9 544 (24.34%) Windows Server 2008
10 477 (21.34%) VMware
11 426 (19.06%) Windows Server 2003
12 415 (18.57%) Citrix
13 404 (18.08%) Firewall
14 397 (17.76%) Cisco
15 379 (16.96%) Blackberry
16 378 (16.91%) Windows XP
17 375 (16.78%) Microsoft Certification
18 366 (16.38%) TCP/IP
19 360 (16.11%) Windows Server 2012
20 342 (15.30%) LAN
21 317 (14.18%) Exchange Server 2010
22 311 (13.91%) DNS
23 308 (13.78%) WAN
24 301 (13.47%) Windows 8
25 293 (13.11%) SLA
26 292 (13.06%) Finance
26 292 (13.06%) VMware Infrastructure
27 241 (10.78%) SQL
28 232 (10.38%) VPN
29 223 (9.98%) MCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 27 May 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 740 (33.11%) MS Exchange
2 317 (14.18%) Exchange Server 2010
3 194 (8.68%) Exchange Server 2013
4 185 (8.28%) Exchange Server 2007
5 150 (6.71%) Exchange Server 2003
6 146 (6.53%) Blackberry Enterprise Server
7 91 (4.07%) SharePoint
8 86 (3.85%) IIS
9 67 (3.00%) Lync
10 28 (1.25%) Apache
11 25 (1.12%) IBM Notes
12 19 (0.85%) Exchange Server 2000
13 15 (0.67%) WorkSite
14 14 (0.63%) Live Communications Server
15 13 (0.58%) Tomcat
15 13 (0.58%) CMS
16 12 (0.54%) WebLogic
17 10 (0.45%) SharePoint 2010
18 9 (0.40%) WebSphere
18 9 (0.40%) SharePoint 2013
Applications
1 708 (31.68%) MS Office
2 626 (28.01%) MS Excel
3 64 (2.86%) MS PowerPoint
4 24 (1.07%) MS Visio
5 13 (0.58%) Adobe Creative Suite
6 6 (0.27%) MS Project
7 5 (0.22%) Acrobat
7 5 (0.22%) InDesign
8 3 (0.13%) InfoPath
8 3 (0.13%) Spreadsheet
8 3 (0.13%) PowerPivot
9 2 (0.089%) Photoshop
10 1 (0.045%) Final Cut Pro
Business Applications
1 7 (0.31%) Nortel Periphonics
2 5 (0.22%) Dynamics CRM
3 3 (0.13%) Dynamics AX
3 3 (0.13%) Dynamics GP
3 3 (0.13%) Dynamics NAV
4 2 (0.089%) Academy Housing
4 2 (0.089%) arcHouse
4 2 (0.089%) HiPortfolio
4 2 (0.089%) Oracle Applications
4 2 (0.089%) BASE24
4 2 (0.089%) Retail-J
4 2 (0.089%) Orchard Housing
4 2 (0.089%) Aareon QL
4 2 (0.089%) OPENHousing
4 2 (0.089%) MIS ActiveH
4 2 (0.089%) Northgate Housing
5 1 (0.045%) Agresso
5 1 (0.045%) Remedy ITSM
5 1 (0.045%) Oracle General Ledger
5 1 (0.045%) Magento
Cloud Services
1 128 (5.73%) Office 365
2 14 (0.63%) SaaS
3 12 (0.54%) Amazon AWS
4 8 (0.36%) Google Apps
4 8 (0.36%) Cloud Computing
4 8 (0.36%) Microsoft Azure
5 6 (0.27%) Mimecast
6 4 (0.18%) Google Drive
7 3 (0.13%) Symantec.cloud
8 2 (0.089%) PaaS
8 2 (0.089%) IaaS
Communications & Networking
1 404 (18.08%) Firewall
2 366 (16.38%) TCP/IP
3 342 (15.30%) LAN
4 311 (13.91%) DNS
5 308 (13.78%) WAN
6 232 (10.38%) VPN
7 220 (9.84%) DHCP
8 150 (6.71%) VoIP
9 139 (6.22%) SAN
10 134 (6.00%) Internet
11 69 (3.09%) Wireless
12 49 (2.19%) VLAN
12 49 (2.19%) Broadband
13 47 (2.10%) Cisco IOS
14 45 (2.01%) Wi-Fi
15 39 (1.74%) NAS
16 36 (1.61%) Cisco ASA
16 36 (1.61%) ADSL
17 34 (1.52%) IP Telephony
18 33 (1.48%) Ethernet
Database & Business Intelligence
1 194 (8.68%) SQL Server
2 24 (1.07%) SQL Server 2008
3 18 (0.81%) SQL Server 2012
4 16 (0.72%) MySQL
5 15 (0.67%) Relational Database
6 13 (0.58%) SQL Server 2005
7 12 (0.54%) SQL Server Integration Services
8 8 (0.36%) RDBMS
9 7 (0.31%) Crystal Reports
9 7 (0.31%) Oracle Database
10 5 (0.22%) SQL Server Reporting Services
11 4 (0.18%) Essbase
12 3 (0.13%) PostgreSQL
12 3 (0.13%) QlikView
13 2 (0.089%) SQL Server 2000
13 2 (0.089%) FileMaker
13 2 (0.089%) DB2
13 2 (0.089%) Data Mining
13 2 (0.089%) MS Access
14 1 (0.045%) Data Warehouse
Development Applications
1 5 (0.22%) Visual Studio
1 5 (0.22%) Apache Ivy
2 4 (0.18%) Team Foundation Server
3 3 (0.13%) Subversion
3 3 (0.13%) JIRA
3 3 (0.13%) Git (software)
3 3 (0.13%) Oracle Forms
3 3 (0.13%) Toad
4 2 (0.089%) Eclipse
5 1 (0.045%) Bugzilla
5 1 (0.045%) Hudson
General
1 292 (13.06%) Finance
2 114 (5.10%) Telecoms
3 110 (4.92%) Law
4 70 (3.13%) Legal
5 57 (2.55%) Retail
6 51 (2.28%) Banking
7 27 (1.21%) Marketing
8 23 (1.03%) Advertising
9 18 (0.81%) Manufacturing
10 17 (0.76%) Back Office
11 12 (0.54%) German Language
12 11 (0.49%) Publishing
13 9 (0.40%) Electronics
13 9 (0.40%) Financial Institution
13 9 (0.40%) French Language
14 8 (0.36%) Games
15 7 (0.31%) Front Office
15 7 (0.31%) Investment Banking
16 6 (0.27%) Spanish Language
17 5 (0.22%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 58 (2.60%) HTML
2 44 (1.97%) .NET
3 24 (1.07%) XML
4 18 (0.81%) CSS
5 15 (0.67%) Web Services
6 12 (0.54%) ASP.NET
7 11 (0.49%) .NET Framework
8 7 (0.31%) LAMP
9 6 (0.27%) Middleware
9 6 (0.27%) XSL
10 5 (0.22%) J2EE
11 4 (0.18%) COM
11 4 (0.18%) Java RMI
11 4 (0.18%) WSH
12 3 (0.13%) WebSphere MQ
12 3 (0.13%) FIX Protocol
13 2 (0.089%) Software Packaging
13 2 (0.089%) SAP Basis
13 2 (0.089%) Application Packaging
13 2 (0.089%) Servlets
Miscellaneous
1 379 (16.96%) Blackberry
2 115 (5.15%) Analytical Skills
3 77 (3.45%) Management Information System
4 61 (2.73%) iPhone
5 57 (2.55%) Data Centre
6 41 (1.83%) iPad
6 41 (1.83%) Thin Client
6 41 (1.83%) Fat Client
7 36 (1.61%) Video Conferencing
8 31 (1.39%) Replication
9 24 (1.07%) CMDB
10 23 (1.03%) User Experience
11 22 (0.98%) Clustering
11 22 (0.98%) PDA
11 22 (0.98%) Mathematics
12 19 (0.85%) Statistics
13 18 (0.81%) Computer Science
13 18 (0.81%) EPoS
14 17 (0.76%) Client/Server
14 17 (0.76%) Enterprise Software
Operating Systems
1 1780 (79.64%) Windows
2 596 (26.67%) Windows 7
3 544 (24.34%) Windows Server 2008
4 426 (19.06%) Windows Server 2003
5 378 (16.91%) Windows XP
6 360 (16.11%) Windows Server 2012
7 301 (13.47%) Windows 8
8 218 (9.75%) Linux
9 133 (5.95%) Android
10 128 (5.73%) Windows Vista
11 106 (4.74%) Mac OS X
12 99 (4.43%) Apple iOS
13 74 (3.31%) UNIX
14 49 (2.19%) Mac OS
15 43 (1.92%) Windows 2000 Server
16 30 (1.34%) Solaris
17 28 (1.25%) Red Hat Enterprise Linux
18 21 (0.94%) Windows 2000
19 17 (0.76%) CentOS
20 13 (0.58%) AIX
Processes & Methodologies
1 580 (25.95%) ITIL
2 118 (5.28%) Service Delivery
3 106 (4.74%) Problem Management
4 100 (4.47%) Incident Management
5 84 (3.76%) Service Management
6 68 (3.04%) Time Management
7 58 (2.60%) Root Cause Analysis
8 56 (2.51%) CRM
9 45 (2.01%) Change Management
10 41 (1.83%) Configuration Management
11 40 (1.79%) Mentoring
12 39 (1.74%) Migration
13 38 (1.70%) Change Control
14 36 (1.61%) Kalman Filter
15 35 (1.57%) Network Management
16 33 (1.48%) Information Security
17 31 (1.39%) Disaster Recovery
18 30 (1.34%) Asset Management
19 27 (1.21%) Project Planning
20 26 (1.16%) Project Management
Programming Languages
1 241 (10.78%) SQL
2 58 (2.60%) PowerShell
3 53 (2.37%) C
4 36 (1.61%) JavaScript
5 29 (1.30%) Java
6 25 (1.12%) C#
7 21 (0.94%) PHP
8 20 (0.89%) VB
9 16 (0.72%) Perl
10 14 (0.63%) T-SQL
10 14 (0.63%) VBScript
11 13 (0.58%) Python
12 9 (0.40%) PL/SQL
12 9 (0.40%) C++
12 9 (0.40%) Bash Shell
13 8 (0.36%) VBA
14 4 (0.18%) AWK
14 4 (0.18%) Ruby
14 4 (0.18%) Tcl
15 3 (0.13%) COBOL
Qualifications
1 375 (16.78%) Microsoft Certification
2 223 (9.98%) MCP
3 211 (9.44%) MCSE
4 150 (6.71%) Cisco Certification
5 145 (6.49%) CCNA
6 136 (6.09%) Degree
7 130 (5.82%) MCSA
8 110 (4.92%) MCITP
9 62 (2.77%) Security Cleared
10 53 (2.37%) MCTS
11 47 (2.10%) A+ Certification
12 34 (1.52%) ITIL Foundation Certificate
13 32 (1.43%) ITIL Certification
14 30 (1.34%) MCDST
14 30 (1.34%) SC Cleared
14 30 (1.34%) DV Cleared
15 26 (1.16%) CCNP
16 19 (0.85%) VMware Certified Professional (VCP)
17 18 (0.81%) Network+ Certification
18 10 (0.45%) CCA
Quality Assurance & Compliance
1 293 (13.11%) SLA
2 26 (1.16%) ISO/IEC 27001
3 11 (0.49%) PCI DSS
3 11 (0.49%) ISO 9001
4 5 (0.22%) QA
5 2 (0.089%) ISO 8583
6 1 (0.045%) Sarbanes-Oxley
6 1 (0.045%) ISO/IEC 20000
System Software
1 1185 (53.02%) Active Directory
2 292 (13.06%) VMware Infrastructure
3 174 (7.79%) Hyper-V
4 83 (3.71%) XenApp
5 65 (2.91%) vSphere
6 42 (1.88%) Terminal Services
7 39 (1.74%) XenDesktop
8 17 (0.76%) vCloud
8 17 (0.76%) Terminal Server
9 16 (0.72%) Citrix Presentation Server
10 15 (0.67%) VMware Workstation
10 15 (0.67%) VMware ESXi
11 13 (0.58%) VMware Server
12 12 (0.54%) XenServer
13 5 (0.22%) VMware ESX
14 4 (0.18%) Microsoft App-V
14 4 (0.18%) Samba
14 4 (0.18%) Firmware
15 3 (0.13%) Xen
16 2 (0.089%) Microsoft Virtual Server
Systems Management
1 120 (5.37%) SCCM
2 34 (1.52%) WSUS
3 27 (1.21%) Backup Exec
4 15 (0.67%) SCOM
4 15 (0.67%) Nagios
4 15 (0.67%) Norton AntiVirus
5 14 (0.63%) DameWare
5 14 (0.63%) FortiGate
6 8 (0.36%) Cisco IPCC
6 8 (0.36%) Dollar Universe
7 7 (0.31%) Symantec Enterprise Vault
7 7 (0.31%) Symantec Endpoint Protection
8 6 (0.27%) AirWatch
8 6 (0.27%) MAILsweeper
8 6 (0.27%) Systems Management Server (SMS)
9 4 (0.18%) OpenView
9 4 (0.18%) Opsview
9 4 (0.18%) Casper Suite
9 4 (0.18%) Puppet
10 3 (0.13%) NetBackup
Vendors
1 1143 (51.14%) Microsoft
2 477 (21.34%) VMware
3 415 (18.57%) Citrix
4 397 (17.76%) Cisco
5 207 (9.26%) Apple
6 185 (8.28%) HP
7 92 (4.12%) Dell
8 82 (3.67%) Avaya
9 74 (3.31%) Symantec
10 57 (2.55%) Bloomberg
11 56 (2.51%) Mitel
12 53 (2.37%) Oracle
13 49 (2.19%) Juniper
14 47 (2.10%) NetApp
15 38 (1.70%) Reuters
16 31 (1.39%) Red Hat
17 28 (1.25%) LANDesk
18 26 (1.16%) BT
19 25 (1.12%) Lotus
19 25 (1.12%) IBM
Croydon, Surrey
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Travel Season Ticket Loan+Bupa Health
Posted: 6 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Pension
Posted: 6 hours ago
Leamington Spa, Warwickshire
Complete Tech Limited
Salary: From £24,000 to £27,000 per annum
Posted: 11 hours ago
South East
Vodafone
Posted: 12 hours ago
London
Refreshing Recruitment
Salary: £45000 - £50000 per annum + bens
Posted: 13 hours ago
Tadley, Hampshire
Polar Recruitment
Salary: £17000 - £26000 per annum + benefits
Posted: 15 hours ago
Dagenham, Essex
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 15 hours ago
St. Neots, Cambridgeshire
Senitor Associates
Salary: £24000 - £28000 per annum
Posted: 16 hours ago
Greenford, Middlesex
CPS Group UK
Salary: £24k - 25k per year + benefits.
Posted: 17 hours ago
Staffordshire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + BENEFITS
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: To £23k plus Health care, life cover & pension
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: Yesterday
London
Millshill Recruitment Ltd
Salary: From £30,000 to £32,000 per annum
Posted: Yesterday
Leatherhead, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday
London
Refreshing Recruitment
Salary: £35000 - £38000 per annum + comprehensive bens package
Posted: Yesterday
London
Eaglecliff
Salary: From £35,000 to £38,000 per annum + Benefits
Posted: Yesterday
Witney, Oxfordshire
Corriculo
Salary: Up to £24,000 per annum + Fantastic Benefits & Working Environment
Posted: Yesterday
Chertsey, Surrey
Connectus
Salary: £25000 - £27000 per annum
Posted: Yesterday