The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 288 272 247
Rank change year-on-year
-16 -25
Permanent jobs requiring a 2nd Line Support 883 1210 1342
As % of all permanent IT jobs located in England 1.03% 1.19% 1.24%
As % of the Job Titles category 1.07% 1.23% 1.28%
Number of salaries quoted 827 1126 1185
Median salary £27,000 £26,500 £26,000
Median salary % change year-on-year
+1.88% +1.92%
90% offered a salary of more than £21,250 £21,500 £21,100
10% offered a salary of more than £33,000 £37,500 £35,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
82431 98009 104450
As % of all permanent IT jobs located in England 96.47% 96.61% 96.55%
Number of salaries quoted 68982 82590 87197
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 2 December 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 286 £30,000 +5.26% 23
South East -23 223 £26,000 -3.70% 24
North West -2 104 £22,500 +2.27% 13
South West +51 81 £24,500 +2.08% 3
Yorkshire +15 64 £25,000 +2.04% 4
West Midlands -15 45 £25,000 - 6
East of England -25 43 £26,000 -5.45% 6
East Midlands -27 23 £25,500 +6.25% 3
North East +24 14 £21,500 +7.50% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 2 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1446 (77.04%) Windows
2 1028 (54.77%) Active Directory
3 926 (49.33%) Microsoft
4 624 (33.24%) Windows Server
5 589 (31.38%) MS Exchange
6 578 (30.79%) Windows 7
7 519 (27.65%) MS Office
8 487 (25.95%) MS Excel
9 486 (25.89%) ITIL
10 447 (23.81%) VMware
11 404 (21.52%) Windows Server 2008
12 350 (18.65%) Citrix
13 322 (17.16%) Windows Server 2012
14 319 (17.00%) Cisco
15 317 (16.89%) Office 365
16 295 (15.72%) Firewall
17 284 (15.13%) TCP/IP
18 266 (14.17%) VMware Infrastructure
19 257 (13.69%) SQL
20 250 (13.32%) Windows 8
21 247 (13.16%) SLA
22 241 (12.84%) DNS
23 239 (12.73%) Finance
24 236 (12.57%) Microsoft Certification
25 231 (12.31%) Exchange Server 2010
26 222 (11.83%) Windows Server 2003
27 215 (11.45%) WAN
28 213 (11.35%) SQL Server
29 210 (11.19%) LAN
30 188 (10.02%) DHCP

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 589 (31.38%) MS Exchange
2 231 (12.31%) Exchange Server 2010
3 118 (6.29%) Exchange Server 2007
4 115 (6.13%) Exchange Server 2013
5 95 (5.06%) SharePoint
6 68 (3.62%) Skype for Business
7 63 (3.36%) IIS
8 43 (2.29%) Blackberry Enterprise Server
9 35 (1.86%) Exchange Server 2003
10 18 (0.96%) Apache
11 14 (0.75%) IBM Notes
12 12 (0.64%) SharePoint 2010
13 11 (0.59%) SharePoint 2013
14 9 (0.48%) BizTalk Server
15 8 (0.43%) WebSphere
16 7 (0.37%) Tomcat
17 5 (0.27%) SharePoint Server
18 4 (0.21%) WebLogic
18 4 (0.21%) WordPress
19 3 (0.16%) SharePoint Foundation
Applications
1 519 (27.65%) MS Office
2 487 (25.95%) MS Excel
3 33 (1.76%) MS PowerPoint
4 14 (0.75%) Adobe Creative Suite
5 10 (0.53%) MS Visio
6 4 (0.21%) Final Cut Pro
7 2 (0.11%) AutoCAD
7 2 (0.11%) InfoPath
8 1 (0.053%) Acrobat
8 1 (0.053%) InCopy
8 1 (0.053%) Mozilla Thunderbird
8 1 (0.053%) Photoshop
Business Applications
1 11 (0.59%) Dynamics CRM
1 11 (0.59%) SAP Oil and Gas
2 4 (0.21%) Remedy ITSM
2 4 (0.21%) Visualfiles
3 3 (0.16%) HiPortfolio
4 2 (0.11%) Dynamics AX
4 2 (0.11%) Infor CloudSuite Industrial (formerly SyteLine)
4 2 (0.11%) Infor M3
4 2 (0.11%) Movex
4 2 (0.11%) Payment Gateway
4 2 (0.11%) Retail-J
4 2 (0.11%) SAP Business One
4 2 (0.11%) Temenos T24
4 2 (0.11%) Unit4 Business World
5 1 (0.053%) Dynamics NAV
5 1 (0.053%) Eikon
5 1 (0.053%) SAP CO
5 1 (0.053%) SAP FI
5 1 (0.053%) SAP FI/CO
5 1 (0.053%) SAP SD
Cloud Services
1 317 (16.89%) Office 365
2 21 (1.12%) Microsoft Azure
3 14 (0.75%) Amazon AWS
3 14 (0.75%) SaaS
4 9 (0.48%) G Suite
5 4 (0.21%) Adobe Creative Cloud
5 4 (0.21%) Cloud Computing
6 3 (0.16%) Google Drive
6 3 (0.16%) IaaS
6 3 (0.16%) Mimecast
6 3 (0.16%) PaaS
7 2 (0.11%) Azure Active Directory
8 1 (0.053%) Dropbox
Communications & Networking
1 295 (15.72%) Firewall
2 284 (15.13%) TCP/IP
3 241 (12.84%) DNS
4 215 (11.45%) WAN
5 210 (11.19%) LAN
6 188 (10.02%) DHCP
7 142 (7.57%) VoIP
8 130 (6.93%) VPN
9 74 (3.94%) SAN
10 73 (3.89%) Internet
11 55 (2.93%) Wireless
12 41 (2.18%) VLAN
13 40 (2.13%) Skype
14 39 (2.08%) ADSL
14 39 (2.08%) Remote Desktop
15 35 (1.86%) Network Security
16 32 (1.70%) Wi-Fi
17 29 (1.55%) IP Telephony
18 26 (1.39%) SMTP
19 19 (1.01%) BGP
Database & Business Intelligence
1 213 (11.35%) SQL Server
2 41 (2.18%) SQL Server 2008
3 23 (1.23%) SQL Server 2012
4 18 (0.96%) SQL Server Reporting Services
5 15 (0.80%) MySQL
5 15 (0.80%) SQL Server 2005
6 12 (0.64%) Relational Database
7 10 (0.53%) RDBMS
8 8 (0.43%) MS Access
9 6 (0.32%) Crystal Reports
9 6 (0.32%) SQL Server 2000
10 5 (0.27%) BusinessObjects
10 5 (0.27%) Hadoop
10 5 (0.27%) Oracle Database
10 5 (0.27%) PostgreSQL
10 5 (0.27%) SQL Server Integration Services
11 4 (0.21%) Big Data
12 3 (0.16%) Oracle Reports
13 2 (0.11%) Ingres
13 2 (0.11%) NoSQL
Development Applications
1 4 (0.21%) JIRA
2 3 (0.16%) MSI
3 2 (0.11%) SQL Server Management Studio (SSMS)
3 2 (0.11%) Visual Studio
4 1 (0.053%) Team Foundation Server
General
1 239 (12.73%) Finance
2 92 (4.90%) Telecoms
3 78 (4.16%) Retail
4 70 (3.73%) Law
5 50 (2.66%) Banking
6 48 (2.56%) Legal
7 38 (2.02%) Manufacturing
8 30 (1.60%) German Language
9 26 (1.39%) Back Office
10 25 (1.33%) French Language
11 24 (1.28%) Marketing
12 17 (0.91%) Advertising
13 14 (0.75%) Financial Institution
14 12 (0.64%) Electronics
15 10 (0.53%) Front Office
16 9 (0.48%) Publishing
17 7 (0.37%) Italian Language
17 7 (0.37%) Local Government
17 7 (0.37%) Retail Banking
18 5 (0.27%) Spanish Language
Libraries, Frameworks & Software Standards
1 37 (1.97%) HTML
2 35 (1.86%) .NET
3 28 (1.49%) Web Services
4 24 (1.28%) CSS
5 14 (0.75%) ASP.NET
5 14 (0.75%) XML
6 13 (0.69%) jQuery
7 9 (0.48%) HTML5
8 8 (0.43%) .NET Framework
9 7 (0.37%) X-Windows
10 6 (0.32%) FIX Protocol
10 6 (0.32%) XSL
11 5 (0.27%) EDI
12 4 (0.21%) CSS3
12 4 (0.21%) REST
12 4 (0.21%) Software Packaging
13 3 (0.16%) COM
14 2 (0.11%) Silverlight
14 2 (0.11%) SOAP
14 2 (0.11%) WCF
Miscellaneous
1 118 (6.29%) Blackberry
2 114 (6.07%) Analytical Skills
3 93 (4.95%) Driving Licence
4 63 (3.36%) iPhone
5 52 (2.77%) Management Information System
6 39 (2.08%) Data Centre
7 35 (1.86%) iPad
8 31 (1.65%) Video Conferencing
9 28 (1.49%) Smartphone
10 26 (1.39%) EPoS
11 24 (1.28%) Computer Science
12 22 (1.17%) iSeries
13 20 (1.07%) Fat Client
13 20 (1.07%) Statistics
13 20 (1.07%) Thin Client
14 16 (0.85%) Replication
15 14 (0.75%) CMDB
16 13 (0.69%) Enterprise Storage
17 11 (0.59%) Handset
18 10 (0.53%) Client/Server
Operating Systems
1 1446 (77.04%) Windows
2 624 (33.24%) Windows Server
3 578 (30.79%) Windows 7
4 404 (21.52%) Windows Server 2008
5 322 (17.16%) Windows Server 2012
6 250 (13.32%) Windows 8
7 222 (11.83%) Windows Server 2003
8 180 (9.59%) Linux
9 163 (8.68%) Windows XP
10 153 (8.15%) Windows 10
11 93 (4.95%) Android
12 84 (4.48%) Mac OS X
13 69 (3.68%) Unix
14 60 (3.20%) Apple iOS
15 37 (1.97%) Windows Vista
16 29 (1.55%) Windows 2000
17 28 (1.49%) Windows Mobile
18 26 (1.39%) Mac OS
19 15 (0.80%) Windows 2000 Server
20 13 (0.69%) Windows Phone
Processes & Methodologies
1 486 (25.89%) ITIL
2 149 (7.94%) Service Management
3 67 (3.57%) Problem Management
4 64 (3.41%) Service Delivery
5 60 (3.20%) Change Management
6 58 (3.09%) Mentoring
7 56 (2.98%) Incident Management
7 56 (2.98%) ITSM
8 47 (2.50%) ITIL V3
9 44 (2.34%) CRM
10 43 (2.29%) Continuous Improvement
11 42 (2.24%) Project Management
11 42 (2.24%) Time Management
12 38 (2.02%) Change Control
12 38 (2.02%) Line Management
13 35 (1.86%) Workflow
14 33 (1.76%) Kalman Filter
15 32 (1.70%) Disaster Recovery
16 27 (1.44%) Web Filtering
17 24 (1.28%) Email Filtering
Programming Languages
1 257 (13.69%) SQL
2 38 (2.02%) PowerShell
3 28 (1.49%) C#
4 19 (1.01%) JavaScript
5 14 (0.75%) Java
6 12 (0.64%) C
6 12 (0.64%) VB
7 8 (0.43%) Perl
8 7 (0.37%) Python
9 6 (0.32%) T-SQL
10 5 (0.27%) C++
10 5 (0.27%) PHP
10 5 (0.27%) Shell Script
10 5 (0.27%) VBA
11 2 (0.11%) Bash Shell
11 2 (0.11%) PL/SQL
11 2 (0.11%) SPARQL
11 2 (0.11%) Tcl
11 2 (0.11%) VBScript
11 2 (0.11%) X++
Qualifications
1 236 (12.57%) Microsoft Certification
2 150 (7.99%) MCP
3 124 (6.61%) MCSE
4 119 (6.34%) Cisco Certification
5 118 (6.29%) CCNA
6 97 (5.17%) MCSA
7 83 (4.42%) Degree
8 73 (3.89%) MCITP
9 57 (3.04%) Security Cleared
10 44 (2.34%) SC Cleared
11 41 (2.18%) ITIL Certification
12 25 (1.33%) MCDST
12 25 (1.33%) MCTS
13 20 (1.07%) A+ Certification
14 11 (0.59%) VMware Certified Professional (VCP)
15 10 (0.53%) Network+ Certification
16 9 (0.48%) DV Cleared
17 8 (0.43%) CCA
17 8 (0.43%) Citrix Certification
18 7 (0.37%) DBS Check
Quality Assurance & Compliance
1 247 (13.16%) SLA
2 12 (0.64%) QA
3 8 (0.43%) ISO/IEC 27001
4 4 (0.21%) ISO 9000
4 4 (0.21%) ISO 9001
5 3 (0.16%) PCI DSS
6 2 (0.11%) DICOM
6 2 (0.11%) HL7
6 2 (0.11%) ISO/IEC 20000
7 1 (0.053%) COBIT
7 1 (0.053%) Data Quality
7 1 (0.053%) Sarbanes-Oxley
7 1 (0.053%) SSAE 16
System Software
1 1028 (54.77%) Active Directory
2 266 (14.17%) VMware Infrastructure
3 161 (8.58%) Hyper-V
4 85 (4.53%) XenApp
5 45 (2.40%) vSphere
6 38 (2.02%) XenDesktop
7 37 (1.97%) VMware ESXi
8 32 (1.70%) Terminal Services
9 14 (0.75%) Virtual Desktop
10 10 (0.53%) VMware ESX
11 9 (0.48%) Terminal Server
12 6 (0.32%) Virtual Machines
12 6 (0.32%) VMware Workstation
13 5 (0.27%) XenServer
14 4 (0.21%) Firmware
14 4 (0.21%) Virtual Servers
15 3 (0.16%) Microsoft App-V
15 3 (0.16%) Squid
15 3 (0.16%) VMware Server
16 2 (0.11%) BlackBerry Internet Service
Systems Management
1 128 (6.82%) SCCM
2 30 (1.60%) Norton AntiVirus
3 28 (1.49%) WSUS
4 26 (1.39%) Backup Exec
5 18 (0.96%) SCOM
6 16 (0.85%) Nagios
7 13 (0.69%) Tivoli
8 10 (0.53%) NetBackup
9 9 (0.48%) FortiGate
10 7 (0.37%) AirWatch
11 6 (0.32%) DameWare
11 6 (0.32%) Perfmon
12 5 (0.27%) Casper Suite
12 5 (0.27%) Symantec Endpoint Protection
13 4 (0.21%) Cisco UCCE
13 4 (0.21%) OpenView
14 3 (0.16%) McAfee ePO
14 3 (0.16%) Microsoft Intune
15 2 (0.11%) Microsoft Data Protection Manager
16 1 (0.053%) Failover Clustering
Vendors
1 926 (49.33%) Microsoft
2 447 (23.81%) VMware
3 350 (18.65%) Citrix
4 319 (17.00%) Cisco
5 138 (7.35%) Apple
6 85 (4.53%) HP
7 62 (3.30%) Dell
8 48 (2.56%) IBM
9 44 (2.34%) Symantec
10 43 (2.29%) Veeam
11 38 (2.02%) Sage
12 36 (1.92%) Mitel
13 35 (1.86%) Avaya
14 34 (1.81%) Juniper
15 32 (1.70%) Oracle
16 30 (1.60%) Google
17 27 (1.44%) ServiceNow
18 24 (1.28%) Adobe
18 24 (1.28%) SonicWALL
19 20 (1.07%) NetApp
London
Nigel Frank International Ltd
Salary: £35000 - £37000 per annum
Posted: 9 hours ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 5 hours ago
Farnborough, Hampshire
The People Network
Salary: £25000 - £35000 per annum + benefits
Posted: 5 hours ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 7 hours ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £30000 per annum
Posted: 7 hours ago
Loughton, Essex
Galliard Homes
Salary: From £30,000 to £35,000 per annum
Posted: 8 hours ago
Wigan, Lancashire
Senitor Associates
Salary: £25000 per annum
Posted: 11 hours ago
York, North Yorkshire
Rullion IT Plus
Salary: £26000 - £28000 per annum + on-call - bonus + benefits
Posted: 2 hours ago
Portsmouth, Hampshire
First Point
Salary: £25000.00 - £32000.00 per annum + Bonus + Benefits
Posted: 3 hours ago
Herefordshire
ReThink Recruitment
Salary: £24000 - £30000 per annum + Excellent Benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £30000 per annum
Posted: 7 hours ago
Oxford, Oxfordshire
Senitor Associates
Salary: £30000 per annum
Posted: 7 hours ago
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: 2 hours ago
Greater Manchester
Verticality Ltd
Salary: £30000 - £35000 per annum, Benefits Oncall, Training, Benefits
Posted: 3 hours ago
Manchester, Lancashire
Oscar
Salary: £20000 - £23000 per annum
Posted: Yesterday
City, London
Senitor Associates
Salary: £25000 - £32000 per annum + great company
Posted: Yesterday
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £28,600 per annum Up to £28,600 +benefits
Posted: Yesterday
Northampton, Northamptonshire
Senitor Associates
Posted: 3 days ago
London
ReThink Recruitment
Salary: £30000.00 per annum + Benefits
Posted: Yesterday
Weybridge, Surrey
Proactive Appointments
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 3 days ago
London
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: 2 days ago
London
X4 Group
Salary: £30k - 35k per year + benefits
Posted: Yesterday
Chorley, Lancashire
Cathcart Associates Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday
Bradford, West Yorkshire
Networkers
Salary: £18000 - £22000 per annum + benefits
Posted: Yesterday
Crewe, Cheshire
Oscar
Salary: £20000 - £24000 per annum
Posted: 2 days ago
City, London
Capital IT Resourcing LTD
Salary: £25000 - £28000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum Plus benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £21500 - £28500 per annum
Posted: Yesterday
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 2 days ago