The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 July 2016 with a comparison to same period over 2 years.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 298 281 270
Rank change year-on-year
-17 -11
Permanent jobs requiring a 2nd Line Support 954 1177 1255
As % of all permanent IT jobs located in England 1.04% 1.14% 1.15%
As % of the Job Titles category 1.08% 1.19% 1.20%
Number of salaries quoted 884 1081 1102
Median salary £27,500 £26,000 £26,000
Median salary % change year-on-year
+5.76% -
90% offered a salary of more than £21,500 £21,000 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88595 99120 104958
As % of all permanent IT jobs located in England 96.43% 96.33% 96.46%
Number of salaries quoted 75423 82622 86348
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 25 July 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -29 350 £30,000 +5.26% 33
South East -12 257 £27,000 +5.88% 30
South West +38 92 £26,000 +15.55% 10
East of England +38 69 £26,500 -3.63% 6
Yorkshire +14 63 £24,000 +6.66% 14
North West -3 57 £23,750 -5.00% 11
West Midlands 0 44 £23,500 -10.47% 6
East Midlands +8 28 £25,500 +8.51% 6
North East +2 1 £27,500 +14.58% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1488 (74.18%) Windows
2 1066 (53.14%) Active Directory
3 983 (49.00%) Microsoft
4 644 (32.10%) Windows Server
5 596 (29.71%) MS Exchange
6 584 (29.11%) Windows 7
7 572 (28.51%) MS Office
8 523 (26.07%) MS Excel
9 509 (25.37%) ITIL
10 485 (24.18%) VMware
11 373 (18.59%) Windows Server 2008
12 364 (18.15%) Windows Server 2012
13 357 (17.80%) Citrix
14 320 (15.95%) SLA
15 311 (15.50%) VMware Infrastructure
16 304 (15.15%) Cisco
17 296 (14.76%) SQL
18 287 (14.31%) Microsoft Certification
19 281 (14.01%) TCP/IP
20 274 (13.66%) Office 365
21 273 (13.61%) Firewall
22 261 (13.01%) Windows 8
23 257 (12.81%) Exchange Server 2010
24 255 (12.71%) Windows Server 2003
25 253 (12.61%) LAN
26 238 (11.86%) WAN
27 225 (11.22%) DNS
28 215 (10.72%) Finance
29 212 (10.57%) SQL Server
30 181 (9.02%) Exchange Server 2013

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 596 (29.71%) MS Exchange
2 257 (12.81%) Exchange Server 2010
3 181 (9.02%) Exchange Server 2013
4 163 (8.13%) Exchange Server 2007
5 96 (4.79%) SharePoint
6 85 (4.24%) Skype for Business
7 82 (4.09%) IIS
8 61 (3.04%) Blackberry Enterprise Server
9 44 (2.19%) Exchange Server 2003
10 30 (1.50%) Apache
11 15 (0.75%) IBM Notes
12 10 (0.50%) SharePoint Server
13 9 (0.45%) Exchange Server 2000
13 9 (0.45%) SharePoint 2013
14 7 (0.35%) CMS
14 7 (0.35%) WebSphere
15 6 (0.30%) NetWeaver
16 5 (0.25%) Site Server
16 5 (0.25%) WebLogic
16 5 (0.25%) WordPress
Applications
1 572 (28.51%) MS Office
2 523 (26.07%) MS Excel
3 57 (2.84%) MS PowerPoint
4 45 (2.24%) MS Visio
5 13 (0.65%) Adobe Creative Suite
6 1 (0.050%) Acrobat
6 1 (0.050%) Adobe After Effects
6 1 (0.050%) CINEMA 4D
6 1 (0.050%) InfoPath
6 1 (0.050%) Photoshop
Business Applications
1 9 (0.45%) Dynamics CRM
2 8 (0.40%) Remedy ITSM
3 6 (0.30%) SAP CO
3 6 (0.30%) SAP FI
3 6 (0.30%) SAP FI/CO
3 6 (0.30%) SAP MM
3 6 (0.30%) SAP PS
3 6 (0.30%) SAP SD
4 5 (0.25%) SAP Oil and Gas
5 4 (0.20%) Oracle Applications
6 3 (0.15%) Dynamics AX
6 3 (0.15%) Hi Portfolio
6 3 (0.15%) Infor CloudSuite Industrial (formerly SyteLine)
7 2 (0.100%) Magento
7 2 (0.100%) Payment Gateway
7 2 (0.100%) Unit4 Business World
8 1 (0.050%) assyst
8 1 (0.050%) Dynamics NAV
8 1 (0.050%) Movex
8 1 (0.050%) TrackWise
Cloud Services
1 274 (13.66%) Office 365
2 16 (0.80%) Amazon AWS
3 15 (0.75%) Google Apps
4 9 (0.45%) Microsoft Azure
4 9 (0.45%) SaaS
5 3 (0.15%) Google Drive
6 2 (0.100%) Cloud Computing
6 2 (0.100%) Mimecast
7 1 (0.050%) Azure Active Directory
7 1 (0.050%) IaaS
Communications & Networking
1 281 (14.01%) TCP/IP
2 273 (13.61%) Firewall
3 253 (12.61%) LAN
4 238 (11.86%) WAN
5 225 (11.22%) DNS
6 173 (8.62%) DHCP
7 171 (8.52%) VoIP
8 163 (8.13%) VPN
9 90 (4.49%) Internet
10 87 (4.34%) SAN
11 75 (3.74%) Wireless
12 61 (3.04%) ADSL
13 43 (2.14%) Wi-Fi
14 42 (2.09%) Remote Desktop
15 32 (1.60%) Broadband
16 31 (1.55%) VLAN
17 30 (1.50%) NAS
18 27 (1.35%) Skype
19 20 (1.00%) Intranet
19 20 (1.00%) SMTP
Database & Business Intelligence
1 212 (10.57%) SQL Server
2 26 (1.30%) SQL Server 2008
3 21 (1.05%) MySQL
4 18 (0.90%) SQL Server 2012
4 18 (0.90%) SQL Server Reporting Services
5 16 (0.80%) Relational Database
5 16 (0.80%) SQL Server 2005
6 14 (0.70%) Oracle Database
7 10 (0.50%) RDBMS
8 7 (0.35%) BusinessObjects
9 6 (0.30%) SAP BI
9 6 (0.30%) SAP BW
10 4 (0.20%) MarkLogic
10 4 (0.20%) MS Access
10 4 (0.20%) SQL Server Integration Services
11 3 (0.15%) Informix
11 3 (0.15%) Ingres
11 3 (0.15%) PostgreSQL
11 3 (0.15%) SQL Server 2000
12 2 (0.100%) Oracle Database 10g
Development Applications
1 11 (0.55%) JIRA
2 4 (0.20%) MSI
3 3 (0.15%) SQL Server Management Studio (SSMS)
4 1 (0.050%) Git (software)
4 1 (0.050%) Hudson
4 1 (0.050%) Selenium
4 1 (0.050%) Subversion
General
1 215 (10.72%) Finance
2 114 (5.68%) Telecoms
3 68 (3.39%) Retail
4 66 (3.29%) Legal
5 58 (2.89%) Law
6 45 (2.24%) Manufacturing
7 43 (2.14%) Banking
8 37 (1.84%) German Language
9 30 (1.50%) French Language
10 28 (1.40%) Advertising
10 28 (1.40%) Back Office
11 27 (1.35%) Marketing
12 19 (0.95%) Financial Institution
13 14 (0.70%) Local Government
14 9 (0.45%) Publishing
15 8 (0.40%) Automotive
16 6 (0.30%) Billing
16 6 (0.30%) Pharmaceutical
17 5 (0.25%) Electronics
17 5 (0.25%) Front Office
Libraries, Frameworks & Software Standards
1 46 (2.29%) HTML
2 45 (2.24%) Web Services
3 30 (1.50%) .NET
4 26 (1.30%) CSS
5 18 (0.90%) ASP.NET
6 17 (0.85%) XML
7 12 (0.60%) X-Windows
8 5 (0.25%) .NET Framework
8 5 (0.25%) FIX Protocol
8 5 (0.25%) XSL
9 4 (0.20%) ASP.NET Web Forms
10 3 (0.15%) EDI
11 2 (0.100%) COM
11 2 (0.100%) REST
11 2 (0.100%) Sass
11 2 (0.100%) Silverlight
11 2 (0.100%) Software Packaging
11 2 (0.100%) WebCenter
11 2 (0.100%) XMPP
12 1 (0.050%) ASP.NET MVC
Miscellaneous
1 147 (7.33%) Blackberry
2 125 (6.23%) Driving Licence
3 101 (5.03%) Analytical Skills
4 69 (3.44%) iPhone
5 68 (3.39%) Smartphone
6 34 (1.69%) Video Conferencing
7 33 (1.65%) Computer Science
7 33 (1.65%) Data Centre
8 28 (1.40%) iPad
9 25 (1.25%) Management Information System
9 25 (1.25%) Replication
10 21 (1.05%) iSeries
11 18 (0.90%) Client/Server
12 16 (0.80%) Fat Client
12 16 (0.80%) Thin Client
13 13 (0.65%) CMDB
13 13 (0.65%) User Experience
14 12 (0.60%) EPoS
14 12 (0.60%) Mathematics
15 11 (0.55%) Mobile Computing
Operating Systems
1 1488 (74.18%) Windows
2 644 (32.10%) Windows Server
3 584 (29.11%) Windows 7
4 373 (18.59%) Windows Server 2008
5 364 (18.15%) Windows Server 2012
6 261 (13.01%) Windows 8
7 255 (12.71%) Windows Server 2003
8 175 (8.72%) Linux
9 158 (7.88%) Windows 10
10 147 (7.33%) Windows XP
11 106 (5.28%) Mac OS X
12 97 (4.84%) Android
13 89 (4.44%) Unix
14 67 (3.34%) Apple iOS
15 64 (3.19%) Windows Vista
16 24 (1.20%) Mac OS
17 17 (0.85%) Windows 2000 Server
18 16 (0.80%) Windows Mobile
19 13 (0.65%) Windows Phone
20 12 (0.60%) Solaris
Processes & Methodologies
1 509 (25.37%) ITIL
2 85 (4.24%) Incident Management
3 83 (4.14%) Service Management
4 77 (3.84%) Service Delivery
5 76 (3.79%) Change Management
6 69 (3.44%) Mentoring
7 68 (3.39%) Kalman Filter
8 60 (2.99%) Time Management
9 53 (2.64%) Problem Management
10 52 (2.59%) Patch Management
11 40 (1.99%) Change Control
11 40 (1.99%) CRM
11 40 (1.99%) ITSM
12 38 (1.89%) Project Management
13 37 (1.84%) Continuous Improvement
14 33 (1.65%) Ticket Management
15 31 (1.55%) Disaster Recovery
15 31 (1.55%) Email Filtering
15 31 (1.55%) Mobile Device Management
16 28 (1.40%) Document Management
Programming Languages
1 296 (14.76%) SQL
2 46 (2.29%) PowerShell
3 35 (1.74%) C
4 32 (1.60%) JavaScript
5 27 (1.35%) VB
6 20 (1.00%) PHP
7 19 (0.95%) C#
8 18 (0.90%) Java
9 15 (0.75%) Perl
9 15 (0.75%) VBScript
10 13 (0.65%) PL/SQL
11 12 (0.60%) Shell Script
12 6 (0.30%) ABAP
13 5 (0.25%) C++
14 3 (0.15%) Python
14 3 (0.15%) VB.NET
14 3 (0.15%) VB6
15 2 (0.100%) Bash Shell
15 2 (0.100%) SPARQL
15 2 (0.100%) VC++
Qualifications
1 287 (14.31%) Microsoft Certification
2 132 (6.58%) MCP
2 132 (6.58%) MCSE
3 127 (6.33%) MCSA
4 124 (6.18%) CCNA
4 124 (6.18%) Cisco Certification
5 109 (5.43%) Degree
6 92 (4.59%) Security Cleared
7 74 (3.69%) ITIL Certification
8 63 (3.14%) SC Cleared
9 38 (1.89%) MCITP
9 38 (1.89%) MCTS
10 37 (1.84%) MCDST
11 33 (1.65%) A+ Certification
12 28 (1.40%) ITIL Foundation Certificate
13 23 (1.15%) Citrix Certification
13 23 (1.15%) VMware Certified Professional (VCP)
14 22 (1.10%) CCA
14 22 (1.10%) Network+ Certification
15 12 (0.60%) MOS
Quality Assurance & Compliance
1 320 (15.95%) SLA
2 14 (0.70%) ISO/IEC 27001
3 7 (0.35%) PCI DSS
4 5 (0.25%) QA
5 4 (0.20%) COBIT
6 3 (0.15%) ISO/IEC 20000
7 2 (0.100%) ISO 9000
7 2 (0.100%) Sarbanes-Oxley
8 1 (0.050%) GxP
8 1 (0.050%) ISO 9001
System Software
1 1066 (53.14%) Active Directory
2 311 (15.50%) VMware Infrastructure
3 174 (8.67%) Hyper-V
4 96 (4.79%) XenApp
5 46 (2.29%) Terminal Services
6 45 (2.24%) XenDesktop
7 36 (1.79%) VMware ESXi
8 28 (1.40%) vSphere
9 22 (1.10%) VMware ESX
10 13 (0.65%) Virtual Desktop
11 12 (0.60%) Virtual Servers
11 12 (0.60%) XenServer
12 11 (0.55%) Virtual Machines
13 10 (0.50%) BitLocker
13 10 (0.50%) Terminal Server
14 9 (0.45%) Microsoft App-V
15 8 (0.40%) VMware Workstation
16 6 (0.30%) Microsoft Virtual Server
17 5 (0.25%) Samba
18 4 (0.20%) Squid
Systems Management
1 106 (5.28%) SCCM
2 37 (1.84%) Backup Exec
3 30 (1.50%) Norton AntiVirus
4 29 (1.45%) WSUS
5 18 (0.90%) FortiGate
6 11 (0.55%) SCOM
7 9 (0.45%) Tivoli
8 8 (0.40%) Nagios
8 8 (0.40%) SCSM
9 7 (0.35%) Cisco CUCM
10 6 (0.30%) Casper Suite
10 6 (0.30%) McAfee ePO
11 5 (0.25%) AirWatch
11 5 (0.25%) Icinga
11 5 (0.25%) Microsoft Intune
11 5 (0.25%) Puppet
12 4 (0.20%) DameWare
12 4 (0.20%) Symantec Endpoint Protection
13 3 (0.15%) NetBackup
13 3 (0.15%) Opsview
Vendors
1 983 (49.00%) Microsoft
2 485 (24.18%) VMware
3 357 (17.80%) Citrix
4 304 (15.15%) Cisco
5 133 (6.63%) Apple
6 111 (5.53%) HP
7 75 (3.74%) Dell
8 62 (3.09%) Oracle
9 52 (2.59%) Avaya
10 48 (2.39%) Symantec
11 44 (2.19%) IBM
12 41 (2.04%) Juniper
13 36 (1.79%) EMC
13 36 (1.79%) NetApp
13 36 (1.79%) Veeam
14 33 (1.65%) Google
15 22 (1.10%) Adobe
16 20 (1.00%) SolarWinds
16 20 (1.00%) SonicWALL
17 19 (0.95%) ServiceNow
Andover, Hampshire
Understanding Recruitment
Salary: £20000.00 - £28000.00 per annum + shift allowance
Posted: 5 hours ago
City, London
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 1 hour ago
Camberley, Surrey
Dane Partnership
Salary: Circa £28-32k negotiable dependent on experience
Posted: 2 hours ago
Northwich, Cheshire
Verticality Ltd
Salary: £23000 - £25000 per annum, Benefits Overtime, Benefits, Training
Posted: 16 hours ago
Oxfordshire
Senitor Associates
Salary: £30000 per annum
Posted: 3 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Manchester, Lancashire
Integrity IT Solutions
Salary: From £15,000 to £20,000 per annum
Posted: 2 days ago
Brentford, Middlesex
Marcus Donald People
Salary: £21000 - £23000 per annum
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £28000 - £32000 per annum + Comprehensive Benefits
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: 4 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £27,000 per annum
Posted: 3 days ago
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: 2 days ago
Bradford, West Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 2 days ago
Brentwood, Essex
Complete Tech Limited
Salary: Up to £30,000 per annum + benefits
Posted: 3 days ago
Kettering, Northamptonshire
Big Red Recruitment
Salary: £24000 - £27000 per annum
Posted: 4 days ago
Kenilworth, Warwickshire
AHDB
Salary: From £25,000 to £30,000 per annum + benefits depending on experience
Posted: 3 days ago
Liverpool, Merseyside
Spring Technology
Salary: £19000.00 - £22000.00 per annum
Posted: 4 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £25000 - £26000 per annum + excellent benefits
Posted: 2 days ago
Bradford, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + excellent training opportunities
Posted: 2 days ago
London
Opus IT Consulting
Salary: £25000.00 - £30000.00 per annum
Posted: 3 days ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £28000 per annum
Posted: 3 days ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £25000 per annum + Benefits
Posted: 6 days ago
Tunbridge Wells, Kent
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £16,000 to £20,000 per annum plus additional benefits
Posted: 3 days ago
Bristol, Avon
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 4 days ago
Bradford, West Yorkshire
360 Resourcing Solutions
Salary: £20k - 25k per year + Superb Benefits
Posted: 2 days ago
Northampton, Northamptonshire
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: 3 days ago
City, London
Satigo Ltd
Salary: £34 - £36 per annum + OT + bonus + benefits
Posted: 4 days ago