The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 292 283 325
Rank change year-on-year
-9 +42
Permanent jobs requiring a 2nd Line Support 1020 1066 791
As % of all permanent IT jobs located in England 1.00% 0.97% 0.78%
As % of the Job Titles category 1.06% 1.03% 0.82%
Number of salaries quoted 933 921 695
Average salary £26,000 £25,000 £25,000
Average salary % change year-on-year
+4.00% -
90% offered a salary of more than £21,000 £21,000 £20,600
10% offered a salary of more than £35,000 £34,000 £35,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +46 414 £28,000 -1.75% 32
South East -19 301 £26,000 +4.00% 28
North West +24 75 £25,000 +5.26% 13
South West -31 63 £22,500 -6.25% 7
Yorkshire -3 58 £23,500 +11.90% 7
East of England -22 53 £27,000 - 12
West Midlands -10 29 £23,500 +2.17% 5
East Midlands -15 26 £24,000 +4.34% 7
North East -16 4 £24,000 -5.88% 2
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1713 (78.98%) Windows
2 1165 (53.71%) Active Directory
3 1115 (51.41%) Microsoft
4 708 (32.64%) MS Exchange
5 664 (30.61%) MS Office
6 573 (26.42%) MS Excel
7 561 (25.86%) Windows 7
8 560 (25.82%) Windows Server 2008
9 550 (25.36%) VMware
10 548 (25.27%) ITIL
11 433 (19.96%) Citrix
12 429 (19.78%) Windows Server 2003
13 410 (18.90%) Windows Server 2012
14 389 (17.93%) Microsoft Certification
15 372 (17.15%) TCP/IP
16 364 (16.78%) Firewall
17 361 (16.64%) Cisco
18 354 (16.32%) VMware Infrastructure
19 340 (15.68%) Blackberry
20 336 (15.49%) Exchange Server 2010
21 330 (15.21%) Windows XP
22 312 (14.38%) DNS
23 310 (14.29%) Windows 8
24 304 (14.02%) LAN
25 291 (13.42%) SLA
26 281 (12.96%) WAN
27 262 (12.08%) Finance
28 249 (11.48%) SQL
29 236 (10.88%) Exchange Server 2013
30 227 (10.47%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 708 (32.64%) MS Exchange
2 336 (15.49%) Exchange Server 2010
3 236 (10.88%) Exchange Server 2013
4 186 (8.58%) Exchange Server 2007
5 125 (5.76%) Exchange Server 2003
6 103 (4.75%) Blackberry Enterprise Server
7 93 (4.29%) SharePoint
8 88 (4.06%) IIS
9 64 (2.95%) Lync
10 20 (0.92%) Exchange Server 2000
11 17 (0.78%) Apache
12 16 (0.74%) WorkSite
13 13 (0.60%) IBM Notes
14 10 (0.46%) SharePoint Server
15 8 (0.37%) SharePoint 2010
15 8 (0.37%) WebLogic
16 7 (0.32%) JBoss
16 7 (0.32%) CMS
16 7 (0.32%) WebSphere
17 6 (0.28%) Live Communications Server
Applications
1 664 (30.61%) MS Office
2 573 (26.42%) MS Excel
3 60 (2.77%) MS PowerPoint
4 23 (1.06%) MS Visio
5 15 (0.69%) Adobe Creative Suite
6 6 (0.28%) MS Project
7 5 (0.23%) InDesign
8 4 (0.18%) Acrobat
9 3 (0.14%) InfoPath
9 3 (0.14%) Spreadsheet
9 3 (0.14%) Photoshop
10 1 (0.046%) Final Cut Pro
Business Applications
1 11 (0.51%) Dynamics GP
2 6 (0.28%) Nortel Periphonics
3 5 (0.23%) Dynamics CRM
4 3 (0.14%) Sage 200
4 3 (0.14%) Dynamics NAV
5 2 (0.092%) Retail-J
5 2 (0.092%) SAP FI
5 2 (0.092%) HiPortfolio
5 2 (0.092%) Oracle Applications
5 2 (0.092%) SAP FI/CO
5 2 (0.092%) SAP CO
5 2 (0.092%) SAP Oil and Gas
5 2 (0.092%) Academy Housing
5 2 (0.092%) arcHouse
5 2 (0.092%) Orchard Housing
5 2 (0.092%) Aareon QL
5 2 (0.092%) OPENHousing
5 2 (0.092%) MIS ActiveH
5 2 (0.092%) Northgate Housing
6 1 (0.046%) TRIRIGA
Cloud Services
1 148 (6.82%) Office 365
2 18 (0.83%) Amazon AWS
3 17 (0.78%) Cloud Computing
4 10 (0.46%) Microsoft Azure
5 8 (0.37%) SaaS
6 6 (0.28%) Google Apps
7 5 (0.23%) Mimecast
8 3 (0.14%) Google Drive
8 3 (0.14%) Symantec.cloud
9 1 (0.046%) IaaS
9 1 (0.046%) PaaS
Communications & Networking
1 372 (17.15%) TCP/IP
2 364 (16.78%) Firewall
3 312 (14.38%) DNS
4 304 (14.02%) LAN
5 281 (12.96%) WAN
6 227 (10.47%) DHCP
7 226 (10.42%) VPN
8 172 (7.93%) VoIP
9 148 (6.82%) Internet
10 131 (6.04%) SAN
11 89 (4.10%) Wireless
12 57 (2.63%) VLAN
13 55 (2.54%) Broadband
14 49 (2.26%) NAS
15 45 (2.07%) Cisco IOS
16 39 (1.80%) Cisco ASA
17 38 (1.75%) ADSL
18 37 (1.71%) Wi-Fi
19 29 (1.34%) SMTP
20 28 (1.29%) Ethernet
Database & Business Intelligence
1 169 (7.79%) SQL Server
2 21 (0.97%) SQL Server 2008
3 16 (0.74%) SQL Server 2012
4 13 (0.60%) Relational Database
4 13 (0.60%) SQL Server 2005
5 10 (0.46%) MySQL
6 8 (0.37%) Crystal Reports
7 7 (0.32%) SQL Server Integration Services
8 6 (0.28%) RDBMS
8 6 (0.28%) SQL Server Reporting Services
9 5 (0.23%) MarkLogic
9 5 (0.23%) Oracle Database
9 5 (0.23%) QlikView
10 3 (0.14%) MS Access
11 2 (0.092%) BusinessObjects
11 2 (0.092%) SQL Server 2000
11 2 (0.092%) FileMaker
11 2 (0.092%) DB2
12 1 (0.046%) Oracle Reports
12 1 (0.046%) MongoDB
Development Applications
1 5 (0.23%) Apache Ivy
2 3 (0.14%) Oracle Forms
3 2 (0.092%) JIRA
3 2 (0.092%) Team Foundation Server
4 1 (0.046%) Hudson
4 1 (0.046%) SQL Server Management Studio (SSMS)
4 1 (0.046%) Git (software)
4 1 (0.046%) Bugzilla
4 1 (0.046%) Subversion
General
1 262 (12.08%) Finance
2 119 (5.49%) Law
3 108 (4.98%) Telecoms
4 73 (3.37%) Legal
5 53 (2.44%) Retail
6 50 (2.31%) Banking
7 35 (1.61%) Marketing
8 26 (1.20%) Advertising
9 25 (1.15%) Back Office
10 21 (0.97%) Publishing
11 19 (0.88%) Manufacturing
12 14 (0.65%) Electronics
13 9 (0.41%) Financial Institution
13 9 (0.41%) Games
14 7 (0.32%) Front Office
14 7 (0.32%) German Language
15 6 (0.28%) Investment Banking
16 5 (0.23%) French Language
16 5 (0.23%) Spanish Language
17 4 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 46 (2.12%) HTML
2 38 (1.75%) .NET
3 20 (0.92%) Web Services
4 18 (0.83%) XML
5 15 (0.69%) CSS
6 9 (0.41%) ASP.NET
7 6 (0.28%) XSL
7 6 (0.28%) Middleware
7 6 (0.28%) SAP Basis
7 6 (0.28%) .NET Framework
8 5 (0.23%) COM
9 4 (0.18%) Java RMI
9 4 (0.18%) WSH
9 4 (0.18%) FIX Protocol
9 4 (0.18%) LAMP
10 2 (0.092%) Software Packaging
10 2 (0.092%) X-Windows
11 1 (0.046%) WebSphere MQ
11 1 (0.046%) XSLT
11 1 (0.046%) RSS
Miscellaneous
1 340 (15.68%) Blackberry
2 128 (5.90%) Analytical Skills
3 67 (3.09%) Data Centre
4 64 (2.95%) iPhone
5 59 (2.72%) Management Information System
6 52 (2.40%) iPad
7 51 (2.35%) Video Conferencing
8 29 (1.34%) Mathematics
9 25 (1.15%) Thin Client
9 25 (1.15%) Fat Client
10 22 (1.01%) Handset
11 20 (0.92%) Computer Science
12 18 (0.83%) PDA
12 18 (0.83%) Enterprise Software
13 17 (0.78%) Hedge funds
13 17 (0.78%) Client/Server
14 16 (0.74%) Replication
14 16 (0.74%) Statistics
14 16 (0.74%) User Experience
15 14 (0.65%) CMDB
Operating Systems
1 1713 (78.98%) Windows
2 561 (25.86%) Windows 7
3 560 (25.82%) Windows Server 2008
4 429 (19.78%) Windows Server 2003
5 410 (18.90%) Windows Server 2012
6 330 (15.21%) Windows XP
7 310 (14.29%) Windows 8
8 222 (10.24%) Linux
9 135 (6.22%) Windows Vista
10 132 (6.09%) Android
11 108 (4.98%) Mac OS X
12 85 (3.92%) Apple iOS
13 57 (2.63%) UNIX
14 47 (2.17%) Mac OS
15 41 (1.89%) Red Hat Enterprise Linux
16 39 (1.80%) Windows 2000 Server
17 24 (1.11%) Solaris
18 22 (1.01%) Windows 2000
19 20 (0.92%) CentOS
20 13 (0.60%) Ubuntu
Processes & Methodologies
1 548 (25.27%) ITIL
2 117 (5.39%) Service Delivery
3 100 (4.61%) Incident Management
4 98 (4.52%) Problem Management
5 82 (3.78%) Service Management
6 67 (3.09%) Time Management
7 53 (2.44%) Change Management
7 53 (2.44%) Root Cause Analysis
8 51 (2.35%) Mentoring
9 48 (2.21%) CRM
10 39 (1.80%) Information Security
11 33 (1.52%) Configuration Management
11 33 (1.52%) Kalman Filter
12 32 (1.48%) Migration
12 32 (1.48%) Asset Management
13 31 (1.43%) Network Management
14 28 (1.29%) Project Management
15 25 (1.15%) Coaching
16 22 (1.01%) Disaster Recovery
17 21 (0.97%) Change Control
Programming Languages
1 249 (11.48%) SQL
2 68 (3.14%) C
3 38 (1.75%) PowerShell
4 28 (1.29%) JavaScript
5 25 (1.15%) Java
6 19 (0.88%) C#
7 17 (0.78%) PHP
8 15 (0.69%) Perl
9 14 (0.65%) Python
10 12 (0.55%) VB
11 10 (0.46%) C++
12 9 (0.41%) T-SQL
13 8 (0.37%) Bash Shell
14 6 (0.28%) AWK
15 5 (0.23%) VBScript
15 5 (0.23%) VBA
16 4 (0.18%) Tcl
16 4 (0.18%) Ruby
17 3 (0.14%) COBOL
17 3 (0.14%) PL/SQL
Qualifications
1 389 (17.93%) Microsoft Certification
2 224 (10.33%) MCSE
3 213 (9.82%) MCP
4 162 (7.47%) Cisco Certification
5 152 (7.01%) CCNA
6 129 (5.95%) MCSA
7 113 (5.21%) Degree
8 96 (4.43%) MCITP
9 65 (3.00%) Security Cleared
10 55 (2.54%) A+ Certification
11 41 (1.89%) SC Cleared
12 39 (1.80%) MCTS
13 32 (1.48%) CCNP
14 28 (1.29%) MCDST
15 26 (1.20%) Network+ Certification
15 26 (1.20%) ITIL Foundation Certificate
16 23 (1.06%) ITIL Certification
17 22 (1.01%) VMware Certified Professional (VCP)
18 19 (0.88%) DV Cleared
19 10 (0.46%) HND
Quality Assurance & Compliance
1 291 (13.42%) SLA
2 17 (0.78%) ISO/IEC 27001
3 9 (0.41%) ISO 9001
4 6 (0.28%) PCI DSS
5 5 (0.23%) QA
6 1 (0.046%) ISO/IEC 20000
System Software
1 1165 (53.71%) Active Directory
2 354 (16.32%) VMware Infrastructure
3 181 (8.34%) Hyper-V
4 92 (4.24%) XenApp
5 88 (4.06%) vSphere
6 62 (2.86%) Terminal Services
7 37 (1.71%) XenDesktop
8 35 (1.61%) VMware ESXi
9 29 (1.34%) Terminal Server
10 25 (1.15%) vCloud
11 21 (0.97%) VMware Workstation
12 20 (0.92%) XenServer
13 18 (0.83%) VMware Server
14 15 (0.69%) Citrix Presentation Server
15 8 (0.37%) VMware ESX
16 5 (0.23%) Microsoft App-V
17 4 (0.18%) Firmware
17 4 (0.18%) BitLocker
18 3 (0.14%) Veritas Volume Manager
19 2 (0.092%) Veritas Cluster Server
Systems Management
1 115 (5.30%) SCCM
2 28 (1.29%) Backup Exec
3 20 (0.92%) WSUS
3 20 (0.92%) SCOM
4 16 (0.74%) DameWare
4 16 (0.74%) FortiGate
5 15 (0.69%) Nagios
6 11 (0.51%) Norton AntiVirus
7 9 (0.41%) Symantec Enterprise Vault
8 8 (0.37%) OpenView
9 7 (0.32%) MAILsweeper
9 7 (0.32%) Cisco IPCC
9 7 (0.32%) Dollar Universe
10 6 (0.28%) Systems Management Server (SMS)
10 6 (0.28%) Symantec Endpoint Protection
10 6 (0.28%) Casper Suite
11 4 (0.18%) NetBackup
12 3 (0.14%) McAfee ePO
12 3 (0.14%) Opsview
13 2 (0.092%) AirWatch
Vendors
1 1115 (51.41%) Microsoft
2 550 (25.36%) VMware
3 433 (19.96%) Citrix
4 361 (16.64%) Cisco
5 190 (8.76%) Apple
6 184 (8.48%) HP
7 74 (3.41%) Dell
8 71 (3.27%) Avaya
9 69 (3.18%) Symantec
10 57 (2.63%) Bloomberg
11 48 (2.21%) Mitel
12 46 (2.12%) Juniper
13 42 (1.94%) NetApp
14 34 (1.57%) Red Hat
15 32 (1.48%) Oracle
16 31 (1.43%) BT
17 30 (1.38%) Reuters
18 29 (1.34%) SAP
18 29 (1.34%) Nokia
19 28 (1.29%) Adobe
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum
Posted: 1 hour ago
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 19 hours ago
Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: 19 hours ago
Kent
Explore Recruitment Solutions
Posted: 20 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + On call allowance
Posted: 20 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Pension
Posted: 20 hours ago
City, London
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum
Posted: 20 hours ago
Haywards Heath, West Sussex
Circle Recruitment
Salary: £22000 - £28000 per annum
Posted: 21 hours ago
Sheffield, Yorkshire
Access Computer Consulting Plc
Posted: 21 hours ago
London
Jonothan Bosworth
Salary: From £25,000 to £30,000 per annum
Posted: 22 hours ago
Newbury, Berkshire
People Source Consulting
Salary: £22000 - £28000 per annum + Benefits
Posted: Yesterday
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: Yesterday
Crawley, West Sussex
Bluetownonline
Salary: £28k per year
Posted: Yesterday
London
Oasis Academy
Salary: From £25,620 to £28,845 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: Yesterday
Devon
Circle Recruitment
Salary: £20000 - £22000 per annum + Benefits
Posted: 2 days ago
North London
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Search Consultancy
Posted: 2 days ago
London
ComputAppoint
Salary: £25000 - £30000 per annum + benefits
Posted: 2 days ago
Letchworth Garden City, Hertfordshire
Senitor Associates
Salary: £18000 per annum
Posted: 2 days ago