The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 August 2016 with a comparison to same period over 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 289 277 268
Rank change year-on-year
-12 -9
Permanent jobs requiring a 2nd Line Support 992 1154 1281
As % of all permanent IT jobs located in England 1.08% 1.15% 1.18%
As % of the Job Titles category 1.12% 1.19% 1.22%
Number of salaries quoted 918 1043 1092
Median salary £27,500 £26,500 £25,500
Median salary % change year-on-year
+3.77% +3.92%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88317 96631 104807
As % of all permanent IT jobs located in England 96.33% 96.20% 96.44%
Number of salaries quoted 75047 80981 85366
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 29 August 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -33 323 £30,000 +9.09% 24
South East +4 273 £27,500 +3.77% 23
South West +43 114 £27,500 +22.22% 4
East of England +29 79 £26,250 -6.25% 8
Yorkshire -10 60 £25,000 +6.38% 5
West Midlands +23 59 £24,000 -11.11% 8
North West -26 53 £24,000 -4.00% 7
East Midlands +11 40 £24,500 +3.15% 5
North East -1 2 £23,000 -4.16% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 29 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1481 (74.42%) Windows
2 1064 (53.47%) Active Directory
3 954 (47.94%) Microsoft
4 635 (31.91%) Windows Server
5 598 (30.05%) MS Exchange
6 586 (29.45%) Windows 7
7 549 (27.59%) MS Office
8 517 (25.98%) ITIL
9 515 (25.88%) MS Excel
10 473 (23.77%) VMware
11 383 (19.25%) Windows Server 2008
12 356 (17.89%) Citrix
13 352 (17.69%) Windows Server 2012
14 315 (15.83%) SQL
15 302 (15.18%) Cisco
16 296 (14.87%) SLA
17 294 (14.77%) Office 365
18 293 (14.72%) VMware Infrastructure
19 290 (14.57%) TCP/IP
20 277 (13.92%) Firewall
21 276 (13.87%) Exchange Server 2010
22 273 (13.72%) Windows 8
23 266 (13.37%) Microsoft Certification
24 263 (13.22%) Windows Server 2003
25 233 (11.71%) SQL Server
26 230 (11.56%) LAN
27 227 (11.41%) DNS
27 227 (11.41%) Finance
28 224 (11.26%) WAN
29 185 (9.30%) Linux

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 598 (30.05%) MS Exchange
2 276 (13.87%) Exchange Server 2010
3 176 (8.84%) Exchange Server 2013
4 170 (8.54%) Exchange Server 2007
5 113 (5.68%) SharePoint
6 89 (4.47%) IIS
7 82 (4.12%) Skype for Business
8 58 (2.91%) Blackberry Enterprise Server
9 41 (2.06%) Exchange Server 2003
10 33 (1.66%) Apache
11 17 (0.85%) IBM Notes
12 13 (0.65%) SharePoint 2013
13 8 (0.40%) SharePoint 2010
13 8 (0.40%) SharePoint Server
13 8 (0.40%) WebSphere
14 6 (0.30%) NetWeaver
15 5 (0.25%) WebLogic
16 4 (0.20%) CMS
16 4 (0.20%) OpenROAD
16 4 (0.20%) WordPress
Applications
1 549 (27.59%) MS Office
2 515 (25.88%) MS Excel
3 52 (2.61%) MS PowerPoint
4 37 (1.86%) MS Visio
5 11 (0.55%) Adobe Creative Suite
6 1 (0.050%) Acrobat
6 1 (0.050%) AutoCAD
6 1 (0.050%) InCopy
6 1 (0.050%) InfoPath
6 1 (0.050%) Photoshop
Business Applications
1 9 (0.45%) Dynamics CRM
2 8 (0.40%) SAP Oil and Gas
3 7 (0.35%) Remedy ITSM
4 6 (0.30%) SAP CO
4 6 (0.30%) SAP FI
4 6 (0.30%) SAP FI/CO
4 6 (0.30%) SAP MM
4 6 (0.30%) SAP PS
4 6 (0.30%) SAP SD
5 4 (0.20%) Oracle Applications
6 3 (0.15%) Dynamics AX
6 3 (0.15%) Hi Portfolio
6 3 (0.15%) Infor CloudSuite Industrial (formerly SyteLine)
7 2 (0.10%) Magento
7 2 (0.10%) Payment Gateway
7 2 (0.10%) Unit4 Business World
8 1 (0.050%) Infor M3
8 1 (0.050%) Markit EDM
8 1 (0.050%) Movex
8 1 (0.050%) TrackWise
Cloud Services
1 294 (14.77%) Office 365
2 15 (0.75%) Amazon AWS
3 14 (0.70%) Microsoft Azure
4 12 (0.60%) Google Apps
4 12 (0.60%) SaaS
5 4 (0.20%) Cloud Computing
6 3 (0.15%) Google Drive
7 1 (0.050%) Azure Active Directory
7 1 (0.050%) Dropbox
Communications & Networking
1 290 (14.57%) TCP/IP
2 277 (13.92%) Firewall
3 230 (11.56%) LAN
4 227 (11.41%) DNS
5 224 (11.26%) WAN
6 175 (8.79%) DHCP
7 167 (8.39%) VoIP
8 159 (7.99%) VPN
9 93 (4.67%) Internet
10 82 (4.12%) SAN
11 71 (3.57%) Wireless
12 65 (3.27%) ADSL
13 44 (2.21%) Remote Desktop
14 34 (1.71%) Skype
14 34 (1.71%) Wi-Fi
15 33 (1.66%) VLAN
16 29 (1.46%) SMTP
17 28 (1.41%) Broadband
17 28 (1.41%) Network Security
18 24 (1.21%) NAS
Database & Business Intelligence
1 233 (11.71%) SQL Server
2 28 (1.41%) SQL Server 2008
3 22 (1.11%) SQL Server 2012
4 20 (1.01%) SQL Server Reporting Services
5 19 (0.95%) MySQL
6 18 (0.90%) Relational Database
7 15 (0.75%) SQL Server 2005
8 12 (0.60%) RDBMS
9 10 (0.50%) Oracle Database
10 8 (0.40%) MS Access
11 7 (0.35%) SQL Server Integration Services
12 6 (0.30%) BusinessObjects
12 6 (0.30%) SAP BI
12 6 (0.30%) SAP BW
13 5 (0.25%) PostgreSQL
14 4 (0.20%) MarkLogic
14 4 (0.20%) SQL Server 2000
15 3 (0.15%) Crystal Reports
15 3 (0.15%) Informix
15 3 (0.15%) Ingres
Development Applications
1 10 (0.50%) JIRA
2 4 (0.20%) MSI
3 1 (0.050%) Selenium
3 1 (0.050%) SQL Server Management Studio (SSMS)
3 1 (0.050%) Visual Studio
General
1 227 (11.41%) Finance
2 101 (5.08%) Telecoms
3 83 (4.17%) Retail
4 63 (3.17%) Legal
5 57 (2.86%) Law
6 48 (2.41%) Manufacturing
7 41 (2.06%) Banking
8 37 (1.86%) German Language
9 33 (1.66%) Marketing
10 30 (1.51%) French Language
11 29 (1.46%) Back Office
12 21 (1.06%) Advertising
13 17 (0.85%) Financial Institution
14 14 (0.70%) Local Government
15 10 (0.50%) Publishing
16 8 (0.40%) Electronics
16 8 (0.40%) Front Office
17 7 (0.35%) Billing
18 6 (0.30%) Automotive
19 5 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 44 (2.21%) HTML
2 41 (2.06%) Web Services
3 38 (1.91%) .NET
4 31 (1.56%) CSS
5 21 (1.06%) ASP.NET
6 18 (0.90%) XML
7 10 (0.50%) X-Windows
8 7 (0.35%) .NET Framework
8 7 (0.35%) jQuery
8 7 (0.35%) XSL
9 5 (0.25%) FIX Protocol
9 5 (0.25%) HTML5
10 4 (0.20%) ASP.NET Web Forms
10 4 (0.20%) CSS3
11 3 (0.15%) COM
11 3 (0.15%) REST
12 2 (0.10%) EDI
12 2 (0.10%) Silverlight
12 2 (0.10%) Software Packaging
12 2 (0.10%) WebCenter
Miscellaneous
1 150 (7.54%) Blackberry
2 124 (6.23%) Driving Licence
3 105 (5.28%) Analytical Skills
4 81 (4.07%) iPhone
5 59 (2.96%) Smartphone
6 36 (1.81%) Data Centre
7 35 (1.76%) Computer Science
8 33 (1.66%) iPad
9 31 (1.56%) Video Conferencing
10 30 (1.51%) Management Information System
11 27 (1.36%) iSeries
12 22 (1.11%) Fat Client
12 22 (1.11%) Thin Client
13 21 (1.06%) Replication
14 16 (0.80%) EPoS
14 16 (0.80%) Statistics
15 15 (0.75%) Client/Server
16 14 (0.70%) User Experience
17 12 (0.60%) Mobile Computing
18 11 (0.55%) Hedge funds
Operating Systems
1 1481 (74.42%) Windows
2 635 (31.91%) Windows Server
3 586 (29.45%) Windows 7
4 383 (19.25%) Windows Server 2008
5 352 (17.69%) Windows Server 2012
6 273 (13.72%) Windows 8
7 263 (13.22%) Windows Server 2003
8 185 (9.30%) Linux
9 167 (8.39%) Windows 10
10 143 (7.19%) Windows XP
11 109 (5.48%) Android
12 107 (5.38%) Mac OS X
13 93 (4.67%) Unix
14 66 (3.32%) Apple iOS
15 63 (3.17%) Windows Vista
16 26 (1.31%) Windows Mobile
17 25 (1.26%) Mac OS
18 18 (0.90%) Windows 2000
19 13 (0.65%) Windows Phone
20 12 (0.60%) Solaris
Processes & Methodologies
1 517 (25.98%) ITIL
2 117 (5.88%) Service Management
3 87 (4.37%) Incident Management
4 68 (3.42%) Change Management
5 65 (3.27%) Mentoring
6 63 (3.17%) Service Delivery
7 61 (3.07%) Kalman Filter
7 61 (3.07%) Problem Management
8 59 (2.96%) ITSM
9 54 (2.71%) Time Management
10 48 (2.41%) Change Control
11 45 (2.26%) Project Management
12 39 (1.96%) CRM
13 38 (1.91%) Continuous Improvement
13 38 (1.91%) ITIL V3
14 35 (1.76%) Mobile Device Management
15 34 (1.71%) Patch Management
16 33 (1.66%) Email Filtering
17 31 (1.56%) Line Management
18 28 (1.41%) Ticket Management
Programming Languages
1 315 (15.83%) SQL
2 50 (2.51%) PowerShell
3 32 (1.61%) JavaScript
4 28 (1.41%) C
5 27 (1.36%) VB
6 26 (1.31%) C#
7 17 (0.85%) Java
8 14 (0.70%) VBScript
9 13 (0.65%) Perl
9 13 (0.65%) PHP
10 10 (0.50%) Shell Script
11 9 (0.45%) PL/SQL
12 6 (0.30%) ABAP
13 5 (0.25%) C++
13 5 (0.25%) Python
14 4 (0.20%) T-SQL
15 3 (0.15%) VB.NET
16 2 (0.10%) SPARQL
16 2 (0.10%) VB6
16 2 (0.10%) VBA
Qualifications
1 266 (13.37%) Microsoft Certification
2 133 (6.68%) CCNA
2 133 (6.68%) Cisco Certification
2 133 (6.68%) MCP
3 123 (6.18%) MCSA
4 116 (5.83%) MCSE
5 100 (5.03%) Degree
6 77 (3.87%) Security Cleared
7 69 (3.47%) ITIL Certification
8 55 (2.76%) SC Cleared
9 42 (2.11%) MCITP
10 35 (1.76%) MCDST
11 34 (1.71%) MCTS
12 30 (1.51%) A+ Certification
13 25 (1.26%) ITIL Foundation Certificate
14 22 (1.11%) VMware Certified Professional (VCP)
15 20 (1.01%) CCA
15 20 (1.01%) Citrix Certification
15 20 (1.01%) Network+ Certification
16 10 (0.50%) DBS Check
Quality Assurance & Compliance
1 296 (14.87%) SLA
2 16 (0.80%) ISO/IEC 27001
3 9 (0.45%) PCI DSS
4 7 (0.35%) QA
5 4 (0.20%) ISO 9000
6 3 (0.15%) COBIT
6 3 (0.15%) ISO/IEC 20000
7 1 (0.050%) GxP
7 1 (0.050%) ISO 9001
System Software
1 1064 (53.47%) Active Directory
2 293 (14.72%) VMware Infrastructure
3 155 (7.79%) Hyper-V
4 95 (4.77%) XenApp
5 43 (2.16%) VMware ESXi
6 42 (2.11%) XenDesktop
7 37 (1.86%) Terminal Services
7 37 (1.86%) vSphere
8 14 (0.70%) VMware ESX
9 13 (0.65%) Terminal Server
10 12 (0.60%) Virtual Desktop
11 10 (0.50%) Virtual Machines
11 10 (0.50%) Virtual Servers
12 9 (0.45%) BitLocker
12 9 (0.45%) Microsoft App-V
13 8 (0.40%) XenServer
14 6 (0.30%) Firmware
14 6 (0.30%) VMware Workstation
15 5 (0.25%) Microsoft Virtual Server
16 3 (0.15%) VMware Server
Systems Management
1 112 (5.63%) SCCM
2 34 (1.71%) Norton AntiVirus
3 32 (1.61%) Backup Exec
4 30 (1.51%) WSUS
5 16 (0.80%) FortiGate
6 14 (0.70%) Tivoli
7 13 (0.65%) Nagios
8 10 (0.50%) SCOM
9 8 (0.40%) SCSM
10 6 (0.30%) AirWatch
10 6 (0.30%) Casper Suite
11 5 (0.25%) Cisco CUCM
11 5 (0.25%) Icinga
11 5 (0.25%) Microsoft Intune
12 4 (0.20%) Perfmon
12 4 (0.20%) Symantec Endpoint Protection
13 3 (0.15%) Cisco UCCE
13 3 (0.15%) McAfee ePO
13 3 (0.15%) Opsview
13 3 (0.15%) ZABBIX
Vendors
1 954 (47.94%) Microsoft
2 473 (23.77%) VMware
3 356 (17.89%) Citrix
4 302 (15.18%) Cisco
5 141 (7.09%) Apple
6 114 (5.73%) HP
7 77 (3.87%) Dell
8 57 (2.86%) Oracle
9 55 (2.76%) IBM
10 45 (2.26%) Symantec
11 41 (2.06%) Veeam
12 40 (2.01%) Avaya
13 39 (1.96%) EMC
14 32 (1.61%) Google
15 31 (1.56%) NetApp
16 29 (1.46%) Mitel
17 25 (1.26%) Juniper
18 23 (1.16%) Sage
19 22 (1.11%) ServiceNow
19 22 (1.11%) SonicWALL
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £17000 - £21000 per annum + Benefits
Posted: 2 hours ago
City, London
Ashdown IT
Salary: £24000 - £27000 per annum + Excellent benefits - see advert
Posted: Yesterday
Basingstoke, Hampshire
Imperative People
Salary: £40000.00 - £50000.00 per annum + Pack
Posted: 16 hours ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Runcorn, Cheshire
Opus Recruitment Solutions Ltd
Salary: Competitive
Posted: 3 days ago
Warwick, Warwickshire
Millshill Recruitment Ltd
Salary: From £25,000 to £25,000 per annum
Posted: 3 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 6 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £28,600 per annum
Posted: 3 days ago
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £0.00 per annum
Posted: 5 days ago
East Riding
Greywood Associates Limited
Salary: £18000 - £20000 per annum + bens
Posted: 6 days ago
Kingston Upon Thames, Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
Cambridgeshire
Greywood Associates Limited
Salary: £20000 - £30000 per annum + Benefits
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £27000 per annum
Posted: 3 days ago
London
Colston Consulting
Salary: £32500 - £35000 per annum, Benefits Benefits
Posted: 4 days ago
West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum +Bonus +Benefits
Posted: 3 days ago
Northamptonshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + BONUS + BENEFITS
Posted: 3 days ago
South West London
CodeSource Recruitment Limited
Salary: From £25,000 to £28,000 per annum
Posted: 4 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 4 days ago
Greater Manchester
D4 Digital Recruitment
Salary: £22000 - £28000 Per Annum
Posted: 3 days ago
City, London
ninesharp
Salary: £20000 - £23000 per annum + excellent training and benefits
Posted: 3 days ago
Warrington, Cheshire
Oscar
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Diss, Norfolk
HAYS INFORMATION TECHNOLOGY
Salary: £21000.00 - £26000.00 per annum
Posted: 5 days ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: Up to £28,600 per annum
Posted: 3 days ago
Worthing, West Sussex
Complete Tech Limited
Salary: Up to £24,000 per annum + company car + other great benefits
Posted: 6 days ago
Stoke-On-Trent, Staffordshire
Search Consultancy
Posted: 5 days ago
Bath, Avon
Experis Ltd
Salary: £25000 - £29000 per annum
Posted: 6 days ago
Derby, Derbyshire
Modis International
Salary: £24000 - £27000 per annum + Shift Allowance
Posted: 6 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 3 days ago
Leeds, West Yorkshire
Informatiq Consulting
Salary: £22000 - £32000 per annum
Posted: 6 days ago
Cheadle, Cheshire
Recital Consulting
Salary: £20000 - £25000 Per Annum
Posted: 3 days ago