The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 277 269 255
Rank change year-on-year
-8 -14
Permanent jobs requiring a 2nd Line Support 1017 1178 1294
As % of all permanent IT jobs located in England 1.14% 1.16% 1.21%
As % of the Job Titles category 1.18% 1.20% 1.26%
Number of salaries quoted 950 1070 1117
Median salary £27,500 £26,500 £26,000
Median salary % change year-on-year
+3.77% +1.92%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £33,500 £35,000 £35,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86269 98137 103086
As % of all permanent IT jobs located in England 96.28% 96.30% 96.41%
Number of salaries quoted 72747 82628 84190
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 30 September 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 344 £30,000 +9.09% 31
South East -21 270 £27,500 +3.77% 19
South West +63 119 £27,000 +20.00% 15
East of England +31 77 £26,000 -13.33% 7
North West 0 72 £24,000 - 14
Yorkshire +5 58 £25,000 +6.38% 7
West Midlands +12 49 £24,000 -11.11% 6
East Midlands +17 36 £24,350 +1.45% 5
North East -3 3 £21,000 -12.50% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1459 (73.87%) Windows
2 1035 (52.41%) Active Directory
3 929 (47.04%) Microsoft
4 637 (32.25%) Windows Server
5 590 (29.87%) MS Exchange
6 588 (29.77%) Windows 7
7 539 (27.29%) MS Office
8 525 (26.58%) ITIL
9 502 (25.42%) MS Excel
10 459 (23.24%) VMware
11 386 (19.54%) Windows Server 2008
12 362 (18.33%) Citrix
13 331 (16.76%) Windows Server 2012
14 320 (16.20%) Cisco
15 311 (15.75%) SQL
16 303 (15.34%) Office 365
17 291 (14.73%) TCP/IP
18 289 (14.63%) Firewall
19 282 (14.28%) VMware Infrastructure
20 274 (13.87%) SLA
21 269 (13.62%) Windows 8
22 264 (13.37%) Microsoft Certification
23 254 (12.86%) Exchange Server 2010
24 247 (12.51%) Windows Server 2003
25 244 (12.35%) Finance
26 234 (11.85%) SQL Server
27 225 (11.39%) WAN
28 222 (11.24%) DNS
29 215 (10.89%) LAN
30 193 (9.77%) Linux

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 590 (29.87%) MS Exchange
2 254 (12.86%) Exchange Server 2010
3 160 (8.10%) Exchange Server 2013
4 152 (7.70%) Exchange Server 2007
5 102 (5.16%) SharePoint
6 86 (4.35%) Skype for Business
7 85 (4.30%) IIS
8 56 (2.84%) Blackberry Enterprise Server
9 44 (2.23%) Exchange Server 2003
10 28 (1.42%) Apache
11 18 (0.91%) IBM Notes
12 10 (0.51%) SharePoint 2013
13 7 (0.35%) SharePoint 2010
13 7 (0.35%) WebSphere
14 5 (0.25%) NetWeaver
14 5 (0.25%) Tomcat
14 5 (0.25%) WebLogic
15 4 (0.20%) BizTalk Server
15 4 (0.20%) OpenROAD
15 4 (0.20%) SharePoint Server
Applications
1 539 (27.29%) MS Office
2 502 (25.42%) MS Excel
3 40 (2.03%) MS PowerPoint
4 30 (1.52%) MS Visio
5 16 (0.81%) Adobe Creative Suite
6 4 (0.20%) Final Cut Pro
7 2 (0.10%) AutoCAD
8 1 (0.051%) Acrobat
8 1 (0.051%) InCopy
8 1 (0.051%) InfoPath
8 1 (0.051%) Mozilla Thunderbird
8 1 (0.051%) Photoshop
Business Applications
1 10 (0.51%) Dynamics CRM
2 7 (0.35%) Remedy ITSM
2 7 (0.35%) SAP Oil and Gas
3 5 (0.25%) SAP CO
3 5 (0.25%) SAP FI
3 5 (0.25%) SAP FI/CO
3 5 (0.25%) SAP MM
3 5 (0.25%) SAP PS
3 5 (0.25%) SAP SD
4 3 (0.15%) HiPortfolio
4 3 (0.15%) Infor CloudSuite Industrial (formerly SyteLine)
5 2 (0.10%) Dynamics AX
5 2 (0.10%) Payment Gateway
5 2 (0.10%) Retail-J
5 2 (0.10%) Temenos T24
5 2 (0.10%) Unit4 Business World
6 1 (0.051%) Eagle PACE
6 1 (0.051%) Eikon
6 1 (0.051%) Movex
6 1 (0.051%) Visualfiles
Cloud Services
1 303 (15.34%) Office 365
2 17 (0.86%) Amazon AWS
3 16 (0.81%) Microsoft Azure
4 14 (0.71%) SaaS
5 13 (0.66%) Google Apps
6 4 (0.20%) Adobe Creative Cloud
6 4 (0.20%) Cloud Computing
7 3 (0.15%) Google Drive
8 1 (0.051%) Azure Active Directory
8 1 (0.051%) Dropbox
8 1 (0.051%) Mimecast
Communications & Networking
1 291 (14.73%) TCP/IP
2 289 (14.63%) Firewall
3 225 (11.39%) WAN
4 222 (11.24%) DNS
5 215 (10.89%) LAN
6 168 (8.51%) DHCP
7 156 (7.90%) VPN
8 148 (7.49%) VoIP
9 96 (4.86%) Internet
10 75 (3.80%) SAN
11 65 (3.29%) Wireless
12 64 (3.24%) ADSL
13 46 (2.33%) Remote Desktop
14 42 (2.13%) Skype
15 32 (1.62%) Network Security
15 32 (1.62%) SMTP
16 30 (1.52%) VLAN
17 29 (1.47%) Wi-Fi
18 28 (1.42%) IP Telephony
19 24 (1.22%) Broadband
Database & Business Intelligence
1 234 (11.85%) SQL Server
2 33 (1.67%) SQL Server 2008
3 22 (1.11%) SQL Server 2012
4 18 (0.91%) SQL Server Reporting Services
5 17 (0.86%) MySQL
5 17 (0.86%) SQL Server 2005
6 15 (0.76%) Relational Database
7 13 (0.66%) RDBMS
8 7 (0.35%) MS Access
8 7 (0.35%) Oracle Database
8 7 (0.35%) PostgreSQL
8 7 (0.35%) SQL Server Integration Services
9 6 (0.30%) BusinessObjects
9 6 (0.30%) SQL Server 2000
10 5 (0.25%) Crystal Reports
10 5 (0.25%) Hadoop
10 5 (0.25%) MarkLogic
10 5 (0.25%) SAP BI
10 5 (0.25%) SAP BW
11 4 (0.20%) Big Data
Development Applications
1 11 (0.56%) JIRA
2 3 (0.15%) MSI
3 1 (0.051%) Selenium
3 1 (0.051%) SQL Server Management Studio (SSMS)
3 1 (0.051%) Visual Studio
General
1 244 (12.35%) Finance
2 96 (4.86%) Telecoms
3 86 (4.35%) Retail
4 64 (3.24%) Law
5 61 (3.09%) Legal
6 43 (2.18%) Manufacturing
7 42 (2.13%) German Language
8 40 (2.03%) Banking
9 33 (1.67%) French Language
10 32 (1.62%) Back Office
11 30 (1.52%) Marketing
12 19 (0.96%) Financial Institution
13 15 (0.76%) Advertising
14 12 (0.61%) Front Office
14 12 (0.61%) Publishing
15 11 (0.56%) Local Government
16 8 (0.41%) Billing
17 7 (0.35%) Electronics
18 5 (0.25%) Automotive
18 5 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 46 (2.33%) Web Services
2 43 (2.18%) HTML
3 42 (2.13%) .NET
4 31 (1.57%) CSS
5 20 (1.01%) ASP.NET
6 18 (0.91%) XML
7 12 (0.61%) jQuery
8 9 (0.46%) HTML5
8 9 (0.46%) X-Windows
9 8 (0.41%) XSL
10 7 (0.35%) .NET Framework
11 5 (0.25%) ASP.NET Web Forms
11 5 (0.25%) FIX Protocol
11 5 (0.25%) Software Packaging
12 4 (0.20%) CSS3
12 4 (0.20%) EDI
13 3 (0.15%) REST
14 2 (0.10%) COM
14 2 (0.10%) Silverlight
14 2 (0.10%) WebCenter
Miscellaneous
1 142 (7.19%) Blackberry
2 115 (5.82%) Analytical Skills
3 114 (5.77%) Driving Licence
4 77 (3.90%) iPhone
5 46 (2.33%) Smartphone
6 42 (2.13%) Data Centre
7 37 (1.87%) Computer Science
7 37 (1.87%) iPad
8 32 (1.62%) Management Information System
9 30 (1.52%) Video Conferencing
10 29 (1.47%) iSeries
11 25 (1.27%) Fat Client
11 25 (1.27%) Thin Client
12 21 (1.06%) EPoS
13 19 (0.96%) Statistics
14 15 (0.76%) Client/Server
15 12 (0.61%) Handset
15 12 (0.61%) Replication
16 11 (0.56%) User Experience
16 11 (0.56%) Wiki
Operating Systems
1 1459 (73.87%) Windows
2 637 (32.25%) Windows Server
3 588 (29.77%) Windows 7
4 386 (19.54%) Windows Server 2008
5 331 (16.76%) Windows Server 2012
6 269 (13.62%) Windows 8
7 247 (12.51%) Windows Server 2003
8 193 (9.77%) Linux
9 155 (7.85%) Windows 10
10 152 (7.70%) Windows XP
11 99 (5.01%) Android
12 98 (4.96%) Mac OS X
13 86 (4.35%) Unix
14 60 (3.04%) Apple iOS
15 54 (2.73%) Windows Vista
16 30 (1.52%) Windows Mobile
17 25 (1.27%) Windows 2000
18 22 (1.11%) Mac OS
19 13 (0.66%) Windows Phone
20 12 (0.61%) Solaris
Processes & Methodologies
1 525 (26.58%) ITIL
2 148 (7.49%) Service Management
3 87 (4.41%) Incident Management
4 67 (3.39%) Change Management
5 64 (3.24%) Mentoring
6 63 (3.19%) Problem Management
7 60 (3.04%) ITSM
7 60 (3.04%) Kalman Filter
7 60 (3.04%) Service Delivery
8 50 (2.53%) Project Management
9 49 (2.48%) Change Control
10 41 (2.08%) CRM
11 40 (2.03%) ITIL V3
12 38 (1.92%) Time Management
13 35 (1.77%) Email Filtering
14 34 (1.72%) Workflow
15 33 (1.67%) Continuous Improvement
15 33 (1.67%) Line Management
16 32 (1.62%) Web Filtering
17 29 (1.47%) Mobile Device Management
Programming Languages
1 311 (15.75%) SQL
2 47 (2.38%) PowerShell
3 31 (1.57%) C#
4 29 (1.47%) JavaScript
5 23 (1.16%) C
6 22 (1.11%) VB
7 18 (0.91%) Java
8 13 (0.66%) Perl
9 9 (0.46%) PHP
9 9 (0.46%) Shell Script
10 7 (0.35%) Python
11 6 (0.30%) PL/SQL
11 6 (0.30%) VBScript
12 5 (0.25%) ABAP
12 5 (0.25%) T-SQL
12 5 (0.25%) VBA
13 4 (0.20%) C++
14 3 (0.15%) Bash Shell
15 2 (0.10%) SPARQL
15 2 (0.10%) X++
Qualifications
1 264 (13.37%) Microsoft Certification
2 142 (7.19%) MCP
3 126 (6.38%) MCSA
3 126 (6.38%) MCSE
4 122 (6.18%) CCNA
4 122 (6.18%) Cisco Certification
5 96 (4.86%) Degree
6 65 (3.29%) ITIL Certification
7 63 (3.19%) Security Cleared
8 60 (3.04%) MCITP
9 50 (2.53%) SC Cleared
10 40 (2.03%) MCTS
11 33 (1.67%) MCDST
12 28 (1.42%) A+ Certification
13 22 (1.11%) VMware Certified Professional (VCP)
14 20 (1.01%) ITIL Foundation Certificate
15 19 (0.96%) CCA
15 19 (0.96%) Citrix Certification
15 19 (0.96%) Network+ Certification
16 9 (0.46%) DBS Check
Quality Assurance & Compliance
1 274 (13.87%) SLA
2 14 (0.71%) ISO/IEC 27001
3 7 (0.35%) PCI DSS
4 6 (0.30%) QA
5 4 (0.20%) ISO 9000
5 4 (0.20%) ISO 9001
6 3 (0.15%) COBIT
6 3 (0.15%) ISO/IEC 20000
7 1 (0.051%) Sarbanes-Oxley
System Software
1 1035 (52.41%) Active Directory
2 282 (14.28%) VMware Infrastructure
3 152 (7.70%) Hyper-V
4 87 (4.41%) XenApp
5 40 (2.03%) VMware ESXi
6 39 (1.97%) vSphere
7 36 (1.82%) XenDesktop
8 33 (1.67%) Terminal Services
9 14 (0.71%) Terminal Server
9 14 (0.71%) Virtual Desktop
10 10 (0.51%) Virtual Machines
10 10 (0.51%) Virtual Servers
11 9 (0.46%) VMware ESX
12 6 (0.30%) BitLocker
12 6 (0.30%) Microsoft App-V
12 6 (0.30%) VMware Workstation
13 5 (0.25%) Firmware
13 5 (0.25%) Microsoft Virtual Server
13 5 (0.25%) XenServer
14 3 (0.15%) Squid
Systems Management
1 116 (5.87%) SCCM
2 35 (1.77%) Norton AntiVirus
3 30 (1.52%) Backup Exec
4 26 (1.32%) WSUS
5 15 (0.76%) SCOM
6 14 (0.71%) FortiGate
6 14 (0.71%) Nagios
6 14 (0.71%) Tivoli
7 10 (0.51%) AirWatch
8 8 (0.41%) Casper Suite
9 6 (0.30%) DameWare
9 6 (0.30%) Perfmon
10 4 (0.20%) Cisco CUCM
10 4 (0.20%) Cisco UCCE
10 4 (0.20%) Microsoft Intune
10 4 (0.20%) SCSM
11 3 (0.15%) Icinga
11 3 (0.15%) NetBackup
11 3 (0.15%) Symantec Endpoint Protection
12 2 (0.10%) Opsview
Vendors
1 929 (47.04%) Microsoft
2 459 (23.24%) VMware
3 362 (18.33%) Citrix
4 320 (16.20%) Cisco
5 147 (7.44%) Apple
6 96 (4.86%) HP
7 70 (3.54%) Dell
8 57 (2.89%) IBM
9 52 (2.63%) Oracle
10 48 (2.43%) Symantec
11 36 (1.82%) EMC
11 36 (1.82%) NetApp
11 36 (1.82%) Sage
11 36 (1.82%) Veeam
12 34 (1.72%) Google
13 33 (1.67%) Avaya
14 31 (1.57%) Mitel
15 28 (1.42%) SonicWALL
16 27 (1.37%) Adobe
16 27 (1.37%) Juniper
Leicestershire
Oscar
Salary: £20000 - £23000 per annum
Posted: 9 hours ago
Ashford, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £20,000 per annum
Posted: 8 hours ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 3 hours ago
Brentwood, Essex
Premier IT
Salary: £22000 per annum
Posted: 3 hours ago
London
JM
Salary: £27000 - £37000 per annum
Posted: 8 hours ago
Cambridgeshire
Greywood Associates Limited
Salary: £20000 - £30000 per annum + Benefits
Posted: 1 hour ago
Kingston Upon Thames, Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 hours ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 hours ago
London
Michael Bailey Associates
Salary: Market salaries
Posted: 4 hours ago
London
Spring Technology
Posted: 1 hour ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum Plus benefits
Posted: 2 hours ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 45 minutes ago
Reading, Berkshire
Lawrence Harvey Enterprise
Salary: £20000 - £25000 per annum
Posted: 5 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: Yesterday
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: Yesterday
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: Yesterday
London
Senitor Associates
Salary: £30000 per annum
Posted: Yesterday
Chorley, Lancashire
Recann
Salary: £20000 - £23000 per annum + Benefits
Posted: Yesterday
Hampshire
Vantage Recruitment Solutions Ltd
Salary: From £30,000 to £35,000 per annum Benefits package (Including Bonus)
Posted: 23 hours ago
Dorchester, Dorset
Team Jobs
Salary: From £25,000 to £25,000 per annum + extensive benefits
Posted: Yesterday
South West London
Complete Tech Limited
Salary: Up to £26,500 per annum + great benefits
Posted: Yesterday
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: Yesterday
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Cornwall
Senitor Associates
Salary: £22000 per annum
Posted: Yesterday
Derby, Derbyshire
Emponics Ltd
Salary: to £28K+ approx 2.5K shift allowance+bens
Posted: Yesterday
Birmingham, West Midlands (County)
Colossus Associates
Salary: £23000 - £25000 per annum, Benefits Excellent !!!!
Posted: 1 hour ago
West Drayton, Middlesex
Xist4 IT Recruitment
Salary: £25-32,000
Posted: 3 days ago
Cambridge, Cambridgeshire
Oscar
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Camberley, Surrey
Dane Partnership
Salary: Circa £28-32k negotiable dependent on experience
Posted: Yesterday