The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 285 251 275
Rank change year-on-year
-34 +24
Permanent jobs requiring a 2nd Line Support 994 1267 1274
As % of all permanent IT jobs located in England 1.08% 1.27% 1.14%
As % of the Job Titles category 1.12% 1.32% 1.18%
Number of salaries quoted 890 1140 1158
Median salary £27,000 £26,000 £25,500
Median salary % change year-on-year
+3.84% +1.96%
90% offered a salary of more than £22,000 £21,000 £20,500
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88589 95961 107799
As % of all permanent IT jobs located in England 96.33% 96.50% 96.53%
Number of salaries quoted 75325 79658 89090
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £71,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 31 May 2016.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -62 375 £30,000 +1.69% 26
South East -18 292 £26,500 +3.92% 22
Yorkshire +21 73 £24,500 +8.88% 11
North West +28 68 £23,000 -6.12% 9
South West -18 65 £24,000 +11.62% 9
East of England 0 60 £28,500 +18.75% 7
West Midlands -33 31 £23,500 +2.17% 9
East Midlands +2 26 £23,000 -2.12% 5
North East -4 7 £27,500 -11.29% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 31 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1536 (75.11%) Windows
2 1067 (52.18%) Active Directory
3 1048 (51.25%) Microsoft
4 664 (32.47%) Windows Server
5 627 (30.66%) Windows 7
6 622 (30.42%) MS Exchange
7 591 (28.90%) MS Office
8 534 (26.11%) MS Excel
9 514 (25.13%) VMware
10 503 (24.60%) ITIL
11 418 (20.44%) Windows Server 2012
12 404 (19.76%) Windows Server 2008
12 404 (19.76%) Citrix
13 345 (16.87%) Microsoft Certification
14 322 (15.75%) SLA
15 321 (15.70%) Cisco
16 307 (15.01%) VMware Infrastructure
17 298 (14.57%) Windows 8
18 290 (14.18%) Office 365
19 275 (13.45%) Firewall
19 275 (13.45%) TCP/IP
20 267 (13.06%) Exchange Server 2010
21 261 (12.76%) SQL
22 250 (12.22%) Windows Server 2003
23 239 (11.69%) LAN
24 230 (11.25%) WAN
25 213 (10.42%) DNS
26 199 (9.73%) Finance
27 197 (9.63%) Hyper-V
28 193 (9.44%) Exchange Server 2013

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 622 (30.42%) MS Exchange
2 267 (13.06%) Exchange Server 2010
3 193 (9.44%) Exchange Server 2013
4 179 (8.75%) Exchange Server 2007
5 107 (5.23%) SharePoint
6 76 (3.72%) Skype for Business
7 67 (3.28%) Blackberry Enterprise Server
8 64 (3.13%) IIS
9 42 (2.05%) Exchange Server 2003
10 22 (1.08%) Apache
11 16 (0.78%) Exchange Server 2000
11 16 (0.78%) SharePoint 2013
12 15 (0.73%) SharePoint Server
13 13 (0.64%) IBM Notes
14 8 (0.39%) Site Server
15 6 (0.29%) Oracle Collaboration Suite
16 5 (0.24%) CMS
16 5 (0.24%) NetWeaver
17 4 (0.20%) SharePoint 2010
18 3 (0.15%) WordPress
Applications
1 591 (28.90%) MS Office
2 534 (26.11%) MS Excel
3 48 (2.35%) MS PowerPoint
4 44 (2.15%) MS Visio
5 12 (0.59%) Adobe Creative Suite
6 1 (0.049%) Adobe After Effects
6 1 (0.049%) CINEMA 4D
6 1 (0.049%) InfoPath
6 1 (0.049%) S-PLUS
6 1 (0.049%) Spreadsheet
Business Applications
1 9 (0.44%) Magento
2 7 (0.34%) Fredhopper
2 7 (0.34%) ION MarketView
3 5 (0.24%) Remedy ITSM
3 5 (0.24%) SAP CO
3 5 (0.24%) SAP FI
3 5 (0.24%) SAP FI/CO
3 5 (0.24%) SAP MM
3 5 (0.24%) SAP PS
3 5 (0.24%) SAP SD
4 4 (0.20%) Dynamics CRM
4 4 (0.20%) Oracle Applications
4 4 (0.20%) SAP Oil and Gas
5 3 (0.15%) Dynamics AX
6 1 (0.049%) assyst
6 1 (0.049%) Dynamics NAV
6 1 (0.049%) Eagle PACE
6 1 (0.049%) Line 50
6 1 (0.049%) thinkFolio
6 1 (0.049%) TrackWise
Cloud Services
1 290 (14.18%) Office 365
2 20 (0.98%) Google Apps
3 19 (0.93%) Amazon AWS
4 11 (0.54%) Microsoft Azure
5 7 (0.34%) Cloud Computing
5 7 (0.34%) SaaS
6 4 (0.20%) IaaS
7 3 (0.15%) Mimecast
Communications & Networking
1 275 (13.45%) Firewall
1 275 (13.45%) TCP/IP
2 239 (11.69%) LAN
3 230 (11.25%) WAN
4 213 (10.42%) DNS
5 186 (9.10%) VoIP
6 171 (8.36%) VPN
7 157 (7.68%) DHCP
8 86 (4.21%) SAN
9 79 (3.86%) Internet
10 64 (3.13%) Wireless
11 62 (3.03%) Wi-Fi
12 46 (2.25%) ADSL
13 36 (1.76%) Broadband
14 33 (1.61%) Remote Desktop
15 31 (1.52%) VLAN
16 27 (1.32%) NAS
17 21 (1.03%) IP Telephony
18 20 (0.98%) LLU
19 18 (0.88%) iSCSI
Database & Business Intelligence
1 192 (9.39%) SQL Server
2 25 (1.22%) MySQL
3 21 (1.03%) SQL Server 2008
4 17 (0.83%) Relational Database
4 17 (0.83%) SQL Server 2012
4 17 (0.83%) SQL Server Reporting Services
5 13 (0.64%) Oracle Database
6 11 (0.54%) SQL Server 2005
7 10 (0.49%) RDBMS
8 8 (0.39%) Ingres
9 5 (0.24%) SAP BI
9 5 (0.24%) SAP BW
10 4 (0.20%) MarkLogic
10 4 (0.20%) MS Access
11 3 (0.15%) Informix
11 3 (0.15%) PostgreSQL
11 3 (0.15%) SQL Server Integration Services
12 2 (0.098%) BusinessObjects
12 2 (0.098%) Data Warehouse
12 2 (0.098%) Oracle Database 10g
Development Applications
1 17 (0.83%) JIRA
2 7 (0.34%) SQL Server Management Studio (SSMS)
3 5 (0.24%) Git (software)
4 3 (0.15%) Subversion
5 1 (0.049%) Hudson
5 1 (0.049%) MSI
5 1 (0.049%) Selenium
General
1 199 (9.73%) Finance
2 140 (6.85%) Telecoms
3 79 (3.86%) Retail
4 69 (3.37%) Law
5 65 (3.18%) Legal
6 37 (1.81%) Manufacturing
7 36 (1.76%) Banking
8 35 (1.71%) Advertising
9 33 (1.61%) German Language
10 28 (1.37%) French Language
11 24 (1.17%) Marketing
12 20 (0.98%) Financial Institution
13 13 (0.64%) Back Office
14 10 (0.49%) Local Government
15 7 (0.34%) Automotive
15 7 (0.34%) Publishing
16 5 (0.24%) Billing
17 4 (0.20%) Electronics
17 4 (0.20%) Pharmaceutical
17 4 (0.20%) Retail Banking
Libraries, Frameworks & Software Standards
1 42 (2.05%) HTML
2 37 (1.81%) Web Services
3 28 (1.37%) .NET
4 20 (0.98%) CSS
5 17 (0.83%) XML
6 14 (0.68%) ASP.NET
7 6 (0.29%) X-Windows
8 4 (0.20%) ASP.NET Web Forms
8 4 (0.20%) FreeSWITCH
9 3 (0.15%) EDI
9 3 (0.15%) Software Packaging
9 3 (0.15%) WebCenter
10 2 (0.098%) COM
10 2 (0.098%) LAMP
10 2 (0.098%) Sass
10 2 (0.098%) XMPP
10 2 (0.098%) XSL
11 1 (0.049%) AngularJS
11 1 (0.049%) ASP.NET MVC
11 1 (0.049%) REST
Miscellaneous
1 154 (7.53%) Blackberry
2 119 (5.82%) Driving Licence
3 87 (4.25%) Analytical Skills
4 79 (3.86%) iPhone
5 70 (3.42%) Smartphone
6 59 (2.89%) Video Conferencing
7 34 (1.66%) iPad
8 32 (1.56%) Data Centre
9 30 (1.47%) EPoS
10 28 (1.37%) Computer Science
11 27 (1.32%) Replication
12 20 (0.98%) User Experience
13 18 (0.88%) Client/Server
13 18 (0.88%) Fat Client
13 18 (0.88%) Management Information System
13 18 (0.88%) Thin Client
14 16 (0.78%) CMDB
14 16 (0.78%) Mathematics
15 13 (0.64%) iSeries
16 7 (0.34%) Hedge funds
Operating Systems
1 1536 (75.11%) Windows
2 664 (32.47%) Windows Server
3 627 (30.66%) Windows 7
4 418 (20.44%) Windows Server 2012
5 404 (19.76%) Windows Server 2008
6 298 (14.57%) Windows 8
7 250 (12.22%) Windows Server 2003
8 160 (7.82%) Windows XP
9 147 (7.19%) Linux
10 133 (6.50%) Windows 10
11 113 (5.53%) Mac OS X
12 96 (4.69%) Android
13 81 (3.96%) Unix
14 57 (2.79%) Apple iOS
15 56 (2.74%) Windows Vista
16 22 (1.08%) Windows 2000 Server
17 21 (1.03%) Mac OS
18 9 (0.44%) Solaris
18 9 (0.44%) Windows Phone
19 6 (0.29%) Windows Mobile
Processes & Methodologies
1 503 (24.60%) ITIL
2 84 (4.11%) Mentoring
3 80 (3.91%) Incident Management
4 70 (3.42%) Service Management
5 69 (3.37%) Patch Management
6 63 (3.08%) Kalman Filter
7 62 (3.03%) Change Management
8 61 (2.98%) Service Delivery
8 61 (2.98%) Time Management
9 59 (2.89%) Problem Management
10 42 (2.05%) CRM
10 42 (2.05%) Ticket Management
11 39 (1.91%) Change Control
12 38 (1.86%) Continuous Improvement
13 37 (1.81%) ITSM
14 33 (1.61%) ITIL V3
15 29 (1.42%) Project Management
16 28 (1.37%) Document Management
17 26 (1.27%) Email Filtering
18 25 (1.22%) Root Cause Analysis
Programming Languages
1 261 (12.76%) SQL
2 50 (2.44%) PowerShell
3 39 (1.91%) C
4 34 (1.66%) JavaScript
5 22 (1.08%) PHP
6 20 (0.98%) Java
6 20 (0.98%) VB
7 19 (0.93%) C#
8 17 (0.83%) Shell Script
9 15 (0.73%) VBScript
10 14 (0.68%) Perl
11 11 (0.54%) PL/SQL
12 7 (0.34%) C++
13 6 (0.29%) VBA
14 5 (0.24%) ABAP
15 4 (0.20%) Python
15 4 (0.20%) VB.NET
16 3 (0.15%) VB6
16 3 (0.15%) XPath
17 2 (0.098%) VC++
Qualifications
1 345 (16.87%) Microsoft Certification
2 163 (7.97%) MCSE
3 154 (7.53%) MCSA
4 140 (6.85%) Cisco Certification
5 139 (6.80%) MCP
6 138 (6.75%) CCNA
7 123 (6.01%) Degree
8 106 (5.18%) Security Cleared
9 77 (3.77%) SC Cleared
10 68 (3.33%) ITIL Certification
11 52 (2.54%) MCITP
12 49 (2.40%) MCDST
13 44 (2.15%) MCTS
14 35 (1.71%) Citrix Certification
15 32 (1.56%) A+ Certification
16 30 (1.47%) ITIL Foundation Certificate
17 28 (1.37%) VMware Certified Professional (VCP)
18 27 (1.32%) CCA
19 24 (1.17%) Network+ Certification
20 18 (0.88%) MOS
Quality Assurance & Compliance
1 322 (15.75%) SLA
2 13 (0.64%) ISO/IEC 27001
3 7 (0.34%) PCI DSS
4 5 (0.24%) QA
5 4 (0.20%) COBIT
6 2 (0.098%) Sarbanes-Oxley
7 1 (0.049%) GxP
7 1 (0.049%) ISO/IEC 20000
System Software
1 1067 (52.18%) Active Directory
2 307 (15.01%) VMware Infrastructure
3 197 (9.63%) Hyper-V
4 94 (4.60%) XenApp
5 55 (2.69%) Terminal Services
6 48 (2.35%) XenDesktop
7 28 (1.37%) VMware ESXi
7 28 (1.37%) vSphere
8 22 (1.08%) VMware ESX
9 15 (0.73%) Terminal Server
10 12 (0.59%) BitLocker
11 10 (0.49%) Samba
11 10 (0.49%) XenServer
12 6 (0.29%) Microsoft App-V
12 6 (0.29%) VMware Workstation
13 5 (0.24%) Microsoft Virtual Server
14 3 (0.15%) Firmware
14 3 (0.15%) qmail
14 3 (0.15%) VMware Server
14 3 (0.15%) Xen
Systems Management
1 125 (6.11%) SCCM
2 44 (2.15%) Backup Exec
3 26 (1.27%) Norton AntiVirus
4 24 (1.17%) WSUS
5 12 (0.59%) SCOM
6 10 (0.49%) FortiGate
6 10 (0.49%) Puppet
7 8 (0.39%) Cisco CUCM
7 8 (0.39%) McAfee ePO
7 8 (0.39%) SCSM
8 7 (0.34%) Cisco UCCX
9 6 (0.29%) Oracle Enterprise Manager
9 6 (0.29%) Systems Management Server (SMS)
10 5 (0.24%) DameWare
10 5 (0.24%) Icinga
10 5 (0.24%) Nagios
11 4 (0.20%) AirWatch
11 4 (0.20%) Casper Suite
11 4 (0.20%) NetBackup
12 3 (0.15%) Opsview
Vendors
1 1048 (51.25%) Microsoft
2 514 (25.13%) VMware
3 404 (19.76%) Citrix
4 321 (15.70%) Cisco
5 117 (5.72%) Apple
6 114 (5.57%) HP
7 84 (4.11%) Dell
8 66 (3.23%) Oracle
9 64 (3.13%) Juniper
10 60 (2.93%) Avaya
11 52 (2.54%) Symantec
12 41 (2.00%) NetApp
13 33 (1.61%) EMC
13 33 (1.61%) IBM
14 27 (1.32%) Google
15 26 (1.27%) Intel Security
16 25 (1.22%) Remedy
17 24 (1.17%) Veeam
18 23 (1.12%) Adobe
18 23 (1.12%) SonicWALL
Watford, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 9 hours ago
Kettering, Northamptonshire
Crimson Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 8 hours ago
Portsmouth, Hampshire
First Point
Salary: £20000.00 - £25000.00 per annum
Posted: 9 hours ago
Kettering, Northamptonshire
Corriculo
Salary: Up to £30,000 per annum
Posted: 14 hours ago
Kent
Marcus Donald People
Salary: £24000 - £27000 per annum
Posted: 14 hours ago
City, London
Premier IT
Salary: £25000.00 - £30000 per annum
Posted: 6 hours ago
Guildford, Surrey
Ashdown IT
Salary: £28000 per annum + full IT training
Posted: 10 hours ago
Corsham, Wiltshire
Evolution Recruitment Solutions
Salary: 20,000-30,000
Posted: 13 hours ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 5 hours ago
Bradford, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent training opportunities
Posted: 16 hours ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum
Posted: 4 hours ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum
Posted: 15 hours ago
Tonbridge, Kent
Intech 7
Salary: From £30,000 to £35,000 per annum
Posted: 14 hours ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Bristol, Avon
People Source Consulting
Salary: £18000 - £22000 per annum + 20% monthly bonus
Posted: 15 hours ago
Colchester, Essex
Square One Resources
Salary: From £45,000 to £50,000 per annum
Posted: 9 hours ago
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 2 days ago
Didcot, Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £28000 per annum + Benefits and Training
Posted: 3 days ago
Leicestershire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Wakefield, West Yorkshire
Recital Consulting
Salary: £22000 - £26000 Per Annum
Posted: 8 hours ago
City, London
Dunsdon Rose
Salary: From £25,000 to £30,000 per annum Bonus + Benefits Package
Posted: 4 days ago
City, London
Dunsdon Rose
Salary: From £18,000 to £24,000 per annum Bonus + Pension + Gym + Healthcare
Posted: 4 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 5 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 hours ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 5 days ago
Stoke-On-Trent, Staffordshire
LA International
Salary: £22000 - £25000 per annum + (Up to £27k OTE)
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £28,000 per annum + Overtime + Benefits + Career Progr
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Hightown
Salary: £30,156 per annum
Posted: 4 days ago
Manchester, Lancashire
Coburg Banks IT
Salary: £27000 - £30000 per annum + Excellent Benefits
Posted: 4 days ago
Newbury, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago