The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 301 286 323
Rank change year-on-year
-15 +37
Permanent jobs requiring a 2nd Line Support 1019 1090 821
As % of all permanent IT jobs located in England 0.99% 0.99% 0.81%
As % of the Job Titles category 1.04% 1.05% 0.85%
Number of salaries quoted 940 974 730
Average salary £26,000 £25,500 £25,500
Average salary % change year-on-year
+1.96% -
90% offered a salary of more than £21,000 £20,650 £20,500
10% offered a salary of more than £35,000 £34,000 £35,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97564 104302 96112
As % of all permanent IT jobs located in England 94.53% 94.51% 94.53%
Number of salaries quoted 81515 86339 80864
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 3 July 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 406 £28,500 +1.78% 30
South East +2 308 £25,000 - 26
South West +1 74 £21,375 -10.93% 3
North West +5 65 £25,000 +6.38% 15
Yorkshire -12 54 £22,250 +1.13% 9
East of England -29 53 £25,000 -3.84% 8
West Midlands -8 36 £23,500 -2.08% 7
East Midlands -5 20 £23,750 +3.26% 8
North East -22 3 £31,000 +22.77% 2
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1770 (79.27%) Windows
2 1182 (52.93%) Active Directory
3 1152 (51.59%) Microsoft
4 745 (33.36%) MS Exchange
5 707 (31.66%) MS Office
6 598 (26.78%) MS Excel
7 595 (26.65%) Windows 7
8 580 (25.97%) Windows Server 2008
9 573 (25.66%) ITIL
10 529 (23.69%) VMware
11 447 (20.02%) Citrix
12 445 (19.93%) Windows Server 2003
13 398 (17.82%) Windows Server 2012
14 384 (17.20%) Cisco
15 382 (17.11%) Microsoft Certification
16 379 (16.97%) TCP/IP
17 375 (16.79%) Firewall
18 372 (16.66%) Blackberry
19 368 (16.48%) Windows XP
20 332 (14.87%) LAN
21 330 (14.78%) Exchange Server 2010
21 330 (14.78%) VMware Infrastructure
22 323 (14.46%) Windows 8
23 319 (14.29%) DNS
24 304 (13.61%) SLA
25 302 (13.52%) WAN
26 288 (12.90%) Finance
27 243 (10.88%) SQL
28 228 (10.21%) VPN
29 225 (10.08%) Linux

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 745 (33.36%) MS Exchange
2 330 (14.78%) Exchange Server 2010
3 215 (9.63%) Exchange Server 2013
4 191 (8.55%) Exchange Server 2007
5 140 (6.27%) Exchange Server 2003
6 120 (5.37%) Blackberry Enterprise Server
7 85 (3.81%) IIS
8 84 (3.76%) SharePoint
9 59 (2.64%) Lync
10 24 (1.07%) Apache
11 21 (0.94%) Exchange Server 2000
12 16 (0.72%) IBM Notes
13 15 (0.67%) WorkSite
14 10 (0.45%) Tomcat
14 10 (0.45%) CMS
15 9 (0.40%) WebLogic
15 9 (0.40%) SharePoint Server
15 9 (0.40%) Live Communications Server
16 8 (0.36%) JBoss
17 7 (0.31%) WebSphere
Applications
1 707 (31.66%) MS Office
2 598 (26.78%) MS Excel
3 64 (2.87%) MS PowerPoint
4 25 (1.12%) MS Visio
5 14 (0.63%) Adobe Creative Suite
6 6 (0.27%) InDesign
6 6 (0.27%) MS Project
7 5 (0.22%) Acrobat
7 5 (0.22%) Spreadsheet
8 3 (0.13%) Photoshop
8 3 (0.13%) InfoPath
9 1 (0.045%) Final Cut Pro
Business Applications
1 9 (0.40%) Dynamics GP
2 6 (0.27%) Nortel Periphonics
3 4 (0.18%) Dynamics NAV
4 2 (0.090%) Dynamics CRM
4 2 (0.090%) Retail-J
4 2 (0.090%) SAP FI
4 2 (0.090%) HiPortfolio
4 2 (0.090%) Oracle Applications
4 2 (0.090%) SAP FI/CO
4 2 (0.090%) SAP CO
4 2 (0.090%) Academy Housing
4 2 (0.090%) arcHouse
4 2 (0.090%) Sage 200
4 2 (0.090%) Orchard Housing
4 2 (0.090%) Aareon QL
4 2 (0.090%) OPENHousing
4 2 (0.090%) MIS ActiveH
4 2 (0.090%) Northgate Housing
5 1 (0.045%) Agresso
5 1 (0.045%) SAP Oil and Gas
Cloud Services
1 133 (5.96%) Office 365
2 17 (0.76%) Amazon AWS
3 16 (0.72%) Cloud Computing
4 11 (0.49%) Microsoft Azure
5 10 (0.45%) SaaS
6 7 (0.31%) Google Apps
7 4 (0.18%) Mimecast
7 4 (0.18%) Google Drive
8 3 (0.13%) Symantec.cloud
9 1 (0.045%) IaaS
9 1 (0.045%) PaaS
Communications & Networking
1 379 (16.97%) TCP/IP
2 375 (16.79%) Firewall
3 332 (14.87%) LAN
4 319 (14.29%) DNS
5 302 (13.52%) WAN
6 228 (10.21%) VPN
7 224 (10.03%) DHCP
8 168 (7.52%) VoIP
9 144 (6.45%) Internet
10 133 (5.96%) SAN
11 86 (3.85%) Wireless
12 56 (2.51%) VLAN
13 53 (2.37%) Broadband
14 44 (1.97%) Wi-Fi
14 44 (1.97%) Cisco IOS
15 42 (1.88%) NAS
16 40 (1.79%) Cisco ASA
17 38 (1.70%) ADSL
18 32 (1.43%) Ethernet
18 32 (1.43%) SMTP
Database & Business Intelligence
1 181 (8.11%) SQL Server
2 23 (1.03%) SQL Server 2008
3 17 (0.76%) SQL Server 2012
4 16 (0.72%) MySQL
4 16 (0.72%) Relational Database
5 13 (0.58%) SQL Server 2005
6 9 (0.40%) SQL Server Integration Services
7 8 (0.36%) RDBMS
8 7 (0.31%) Crystal Reports
9 6 (0.27%) SQL Server Reporting Services
10 5 (0.22%) Oracle Database
10 5 (0.22%) QlikView
11 3 (0.13%) PostgreSQL
11 3 (0.13%) MS Access
12 2 (0.090%) Data Mining
12 2 (0.090%) DB2
12 2 (0.090%) Essbase
12 2 (0.090%) SQL Server 2000
12 2 (0.090%) FileMaker
12 2 (0.090%) MarkLogic
Development Applications
1 5 (0.22%) Apache Ivy
2 4 (0.18%) JIRA
2 4 (0.18%) Team Foundation Server
3 3 (0.13%) Git (software)
3 3 (0.13%) Oracle Forms
3 3 (0.13%) Subversion
4 2 (0.090%) Eclipse
5 1 (0.045%) Bugzilla
5 1 (0.045%) Visual Studio
5 1 (0.045%) Hudson
General
1 288 (12.90%) Finance
2 119 (5.33%) Law
3 106 (4.75%) Telecoms
4 74 (3.31%) Legal
5 56 (2.51%) Retail
6 53 (2.37%) Banking
7 30 (1.34%) Marketing
8 22 (0.99%) Advertising
9 20 (0.90%) Manufacturing
9 20 (0.90%) Back Office
10 16 (0.72%) Publishing
11 13 (0.58%) Electronics
12 9 (0.40%) Games
13 8 (0.36%) Financial Institution
13 8 (0.36%) Investment Banking
13 8 (0.36%) German Language
14 7 (0.31%) Front Office
15 6 (0.27%) French Language
16 5 (0.22%) Pharmaceutical
17 4 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 56 (2.51%) HTML
2 36 (1.61%) .NET
3 24 (1.07%) XML
4 20 (0.90%) Web Services
5 18 (0.81%) CSS
6 10 (0.45%) ASP.NET
7 7 (0.31%) .NET Framework
8 6 (0.27%) SAP Basis
8 6 (0.27%) XSL
8 6 (0.27%) Middleware
9 5 (0.22%) LAMP
10 4 (0.18%) Java RMI
10 4 (0.18%) WSH
10 4 (0.18%) COM
11 3 (0.13%) J2EE
11 3 (0.13%) FIX Protocol
12 2 (0.090%) Software Packaging
12 2 (0.090%) Servlets
13 1 (0.045%) Classic ASP
13 1 (0.045%) WebSphere MQ
Miscellaneous
1 372 (16.66%) Blackberry
2 117 (5.24%) Analytical Skills
3 66 (2.96%) Management Information System
4 64 (2.87%) iPhone
5 60 (2.69%) Data Centre
6 53 (2.37%) iPad
7 48 (2.15%) Video Conferencing
8 37 (1.66%) Fat Client
8 37 (1.66%) Thin Client
9 26 (1.16%) Mathematics
10 21 (0.94%) PDA
11 19 (0.85%) Enterprise Software
11 19 (0.85%) User Experience
12 18 (0.81%) Computer Science
12 18 (0.81%) Client/Server
13 17 (0.76%) Handset
13 17 (0.76%) Replication
13 17 (0.76%) CMDB
13 17 (0.76%) Statistics
14 16 (0.72%) Hedge funds
Operating Systems
1 1770 (79.27%) Windows
2 595 (26.65%) Windows 7
3 580 (25.97%) Windows Server 2008
4 445 (19.93%) Windows Server 2003
5 398 (17.82%) Windows Server 2012
6 368 (16.48%) Windows XP
7 323 (14.46%) Windows 8
8 225 (10.08%) Linux
9 137 (6.14%) Android
10 133 (5.96%) Windows Vista
11 110 (4.93%) Mac OS X
12 97 (4.34%) Apple iOS
13 67 (3.00%) UNIX
14 53 (2.37%) Mac OS
15 44 (1.97%) Windows 2000 Server
16 39 (1.75%) Red Hat Enterprise Linux
17 24 (1.07%) Solaris
18 22 (0.99%) Windows 2000
19 20 (0.90%) CentOS
20 13 (0.58%) Ubuntu
Processes & Methodologies
1 573 (25.66%) ITIL
2 119 (5.33%) Service Delivery
3 105 (4.70%) Problem Management
4 103 (4.61%) Incident Management
5 86 (3.85%) Service Management
6 60 (2.69%) Time Management
6 60 (2.69%) Root Cause Analysis
7 54 (2.42%) CRM
8 50 (2.24%) Change Management
9 47 (2.10%) Mentoring
10 39 (1.75%) Configuration Management
10 39 (1.75%) Information Security
11 38 (1.70%) Network Management
12 35 (1.57%) Kalman Filter
13 33 (1.48%) Migration
14 31 (1.39%) Change Control
15 30 (1.34%) Asset Management
16 26 (1.16%) Disaster Recovery
16 26 (1.16%) Project Management
17 25 (1.12%) Coaching
Programming Languages
1 243 (10.88%) SQL
2 62 (2.78%) C
3 43 (1.93%) PowerShell
4 35 (1.57%) JavaScript
5 23 (1.03%) Java
6 22 (0.99%) PHP
7 19 (0.85%) C#
8 18 (0.81%) Perl
9 15 (0.67%) Python
10 14 (0.63%) VB
11 10 (0.45%) Bash Shell
12 9 (0.40%) T-SQL
13 7 (0.31%) VBScript
13 7 (0.31%) C++
14 6 (0.27%) PL/SQL
14 6 (0.27%) VBA
14 6 (0.27%) AWK
15 4 (0.18%) Ruby
15 4 (0.18%) Tcl
16 3 (0.13%) COBOL
Qualifications
1 382 (17.11%) Microsoft Certification
2 217 (9.72%) MCSE
3 211 (9.45%) MCP
4 163 (7.30%) Cisco Certification
5 157 (7.03%) CCNA
6 122 (5.46%) MCSA
7 120 (5.37%) Degree
8 108 (4.84%) MCITP
9 59 (2.64%) Security Cleared
10 52 (2.33%) A+ Certification
11 44 (1.97%) MCTS
12 34 (1.52%) SC Cleared
13 32 (1.43%) ITIL Foundation Certificate
14 29 (1.30%) CCNP
15 28 (1.25%) MCDST
16 27 (1.21%) ITIL Certification
17 24 (1.07%) Network+ Certification
17 24 (1.07%) DV Cleared
18 21 (0.94%) VMware Certified Professional (VCP)
19 10 (0.45%) HND
Quality Assurance & Compliance
1 304 (13.61%) SLA
2 23 (1.03%) ISO/IEC 27001
3 9 (0.40%) ISO 9001
4 8 (0.36%) PCI DSS
5 7 (0.31%) QA
6 1 (0.045%) ISO/IEC 20000
System Software
1 1182 (52.93%) Active Directory
2 330 (14.78%) VMware Infrastructure
3 174 (7.79%) Hyper-V
4 90 (4.03%) XenApp
5 81 (3.63%) vSphere
6 56 (2.51%) Terminal Services
7 39 (1.75%) XenDesktop
8 27 (1.21%) VMware ESXi
9 24 (1.07%) vCloud
10 22 (0.99%) Terminal Server
11 17 (0.76%) VMware Workstation
12 16 (0.72%) Citrix Presentation Server
13 15 (0.67%) XenServer
14 14 (0.63%) VMware Server
15 7 (0.31%) VMware ESX
16 5 (0.22%) Microsoft App-V
17 4 (0.18%) Firmware
18 3 (0.13%) Samba
18 3 (0.13%) Xen
18 3 (0.13%) BitLocker
Systems Management
1 123 (5.51%) SCCM
2 26 (1.16%) Backup Exec
3 22 (0.99%) WSUS
4 21 (0.94%) SCOM
5 16 (0.72%) DameWare
5 16 (0.72%) Nagios
6 15 (0.67%) FortiGate
7 11 (0.49%) Norton AntiVirus
8 8 (0.36%) Dollar Universe
8 8 (0.36%) Symantec Enterprise Vault
9 7 (0.31%) Casper Suite
9 7 (0.31%) MAILsweeper
9 7 (0.31%) OpenView
9 7 (0.31%) Cisco IPCC
10 6 (0.27%) Systems Management Server (SMS)
10 6 (0.27%) AirWatch
10 6 (0.27%) Symantec Endpoint Protection
11 4 (0.18%) Opsview
12 3 (0.13%) McAfee ePO
12 3 (0.13%) Puppet
Vendors
1 1152 (51.59%) Microsoft
2 529 (23.69%) VMware
3 447 (20.02%) Citrix
4 384 (17.20%) Cisco
5 211 (9.45%) Apple
6 191 (8.55%) HP
7 91 (4.08%) Dell
8 77 (3.45%) Avaya
9 64 (2.87%) Symantec
10 60 (2.69%) Bloomberg
11 53 (2.37%) Mitel
12 51 (2.28%) Juniper
13 43 (1.93%) NetApp
14 38 (1.70%) Oracle
15 35 (1.57%) Reuters
15 35 (1.57%) Red Hat
16 31 (1.39%) BT
17 30 (1.34%) SAP
18 27 (1.21%) Adobe
19 26 (1.16%) Nokia
West Byfleet, Surrey
Bowerford Associates Ltd
Salary: From £27,000 to £28,000 per annum Great Benefits
Posted: 15 hours ago
London
ARC IT Recruitment Ltd
Salary: £32500 Per Annum
Posted: 15 hours ago
Letchworth Garden City, Hertfordshire
Latcom Ltd
Salary: From £25,000 to £27,000 per annum
Posted: 16 hours ago
London
Etech Partners
Salary: Up to £32,000 per annum + Benefits
Posted: 17 hours ago
Milton Keynes, Buckinghamshire
First Point
Salary: £26000 - £36000 per annum + Bonus + Benefits
Posted: 17 hours ago
Northampton, Northamptonshire
Interact Consulting
Salary: 22-26k
Posted: 17 hours ago
Oxford, Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: 17 hours ago
Wembley, Middlesex
Senitor Associates
Salary: £25000 per annum
Posted: 17 hours ago
Reading, Berkshire
Davanti Solutions
Salary: £30,000 per annum
Posted: 17 hours ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Bonus
Posted: 18 hours ago
Watford, Hertfordshire
Senitor Associates
Salary: £22000 per annum
Posted: 18 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum excellent benefits
Posted: 19 hours ago
Reading, Berkshire
IT Executive Ltd
Salary: £35000 - £45000 per annum + Bonus, Pension
Posted: 19 hours ago
South East
Vodafone
Posted: 20 hours ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Salary: £23000 - £25000 per annum + Benefits
Posted: 21 hours ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £26000 per annum + Benefits
Posted: 23 hours ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: Yesterday
Reading, Berkshire
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Walsall, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: Yesterday
South West London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £28,000 per annum
Posted: Yesterday