The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 267 337 355
Rank change year-on-year
+70 +18
Permanent jobs requiring a 2nd Line Support 1078 748 763
As % of all permanent IT jobs located in England 1.01% 0.75% 0.69%
As % of the Job Titles category 1.07% 0.80% 0.73%
Number of salaries quoted 900 662 656
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £20,650 £21,000 £20,000
10% offered a salary of more than £34,000 £35,000 £32,500
UK excluding London average salary £24,000 £25,000 £24,500
% change year-on-year
-4.00% +2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 28 August 2014.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +40 356 £25,000 - 27
London +41 334 £28,500 +4.74% 31
South West +34 96 £24,000 -4.00% 19
East of England +2 80 £26,500 +15.21% 8
Yorkshire 0 76 £21,000 -16.74% 12
North West -30 50 £23,750 +3.26% 12
East Midlands +4 46 £23,000 +4.54% 3
West Midlands -2 33 £23,875 +3.80% 8
North East -1 6 £26,500 - 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1706 (79.50%) Windows
2 1136 (52.94%) Active Directory
3 1021 (47.58%) Microsoft
4 704 (32.81%) MS Office
5 677 (31.55%) MS Excel
6 652 (30.38%) MS Exchange
7 636 (29.64%) Windows 7
8 558 (26.00%) Windows XP
9 555 (25.86%) Windows Server 2008
10 461 (21.48%) VMware
11 453 (21.11%) ITIL
12 408 (19.01%) Citrix
13 407 (18.97%) Windows Server 2003
14 342 (15.94%) TCP/IP
15 333 (15.52%) Microsoft Certification
15 333 (15.52%) SQL
16 294 (13.70%) DNS
17 287 (13.37%) Exchange Server 2010
18 278 (12.95%) VMware Infrastructure
19 276 (12.86%) Blackberry
20 273 (12.72%) Finance
21 266 (12.40%) SLA
22 265 (12.35%) Cisco
23 260 (12.12%) Firewall
24 256 (11.93%) Windows 8
25 243 (11.32%) SQL Server
26 213 (9.93%) DHCP
27 210 (9.79%) Windows Server 2012
28 205 (9.55%) LAN
29 198 (9.23%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 652 (30.38%) MS Exchange
2 287 (13.37%) Exchange Server 2010
3 198 (9.23%) Exchange Server 2007
4 146 (6.80%) Blackberry Enterprise Server
5 135 (6.29%) Exchange Server 2003
6 131 (6.10%) SharePoint
7 116 (5.41%) IIS
8 78 (3.63%) Exchange Server 2013
9 33 (1.54%) IBM Notes
9 33 (1.54%) Lync
10 23 (1.07%) Apache
10 23 (1.07%) SharePoint 2013
11 22 (1.03%) Live Communications Server
12 13 (0.61%) Exchange Server 2000
13 11 (0.51%) SharePoint 2010
14 5 (0.23%) WebSphere
14 5 (0.23%) K2 blackpearl
15 4 (0.19%) Tomcat
15 4 (0.19%) WebLogic
15 4 (0.19%) WorkSite
Applications
1 704 (32.81%) MS Office
2 677 (31.55%) MS Excel
3 49 (2.28%) MS PowerPoint
4 22 (1.03%) MS Visio
5 12 (0.56%) MS Project
6 4 (0.19%) Acrobat
7 2 (0.093%) InfoPath
Business Applications
1 8 (0.37%) Dynamics CRM
2 5 (0.23%) Sage 200
3 4 (0.19%) Dynamics NAV
4 3 (0.14%) Dynamics AX
4 3 (0.14%) Remedy ITSM
5 2 (0.093%) Line 500
5 2 (0.093%) Line 50
5 2 (0.093%) SAP Business One
5 2 (0.093%) Dynamics GP
6 1 (0.047%) SAP Oil and Gas
6 1 (0.047%) assyst
6 1 (0.047%) Sage MMS
6 1 (0.047%) Google Analytics
6 1 (0.047%) Agresso
6 1 (0.047%) Temenos T24
Cloud Services
1 100 (4.66%) Office 365
2 24 (1.12%) SaaS
3 22 (1.03%) Microsoft Azure
4 8 (0.37%) Google Apps
5 6 (0.28%) Cloud Computing
6 5 (0.23%) PaaS
6 5 (0.23%) Amazon AWS
7 4 (0.19%) IaaS
Communications & Networking
1 342 (15.94%) TCP/IP
2 294 (13.70%) DNS
3 260 (12.12%) Firewall
4 213 (9.93%) DHCP
5 205 (9.55%) LAN
6 180 (8.39%) WAN
7 154 (7.18%) VPN
8 135 (6.29%) Internet
9 108 (5.03%) SAN
10 73 (3.40%) VoIP
11 69 (3.22%) Wireless
12 51 (2.38%) ADSL
13 31 (1.44%) IP Telephony
14 26 (1.21%) Wi-Fi
15 25 (1.16%) HTTP
15 25 (1.16%) Network Security
16 21 (0.98%) Cisco IOS
17 20 (0.93%) Intranet
18 19 (0.89%) VLAN
18 19 (0.89%) MPLS
Database & Business Intelligence
1 243 (11.32%) SQL Server
2 41 (1.91%) MySQL
3 30 (1.40%) SQL Server 2005
4 22 (1.03%) SQL Server 2008
5 21 (0.98%) Crystal Reports
6 18 (0.84%) SQL Server 2000
7 14 (0.65%) Oracle Database
8 7 (0.33%) Relational Database
9 6 (0.28%) SQL Server 2012
9 6 (0.28%) Data Warehouse
10 4 (0.19%) Big Data
10 4 (0.19%) Informix
10 4 (0.19%) MS Access
11 3 (0.14%) SQL Server Reporting Services
11 3 (0.14%) MarkLogic
11 3 (0.14%) SQL Server Analysis Services
12 2 (0.093%) Hadoop
12 2 (0.093%) MongoDB
12 2 (0.093%) PostgreSQL
12 2 (0.093%) Microsoft Analysis Services
Development Applications
1 7 (0.33%) Team Foundation Server
2 4 (0.19%) Eclipse
2 4 (0.19%) Subversion
3 3 (0.14%) JIRA
3 3 (0.14%) FishEye
3 3 (0.14%) Talend Open Studio
4 2 (0.093%) MSI
4 2 (0.093%) Visual Studio
5 1 (0.047%) LabVIEW
General
1 273 (12.72%) Finance
2 75 (3.49%) Telecoms
2 75 (3.49%) Banking
3 60 (2.80%) Retail
4 59 (2.75%) Law
5 46 (2.14%) Legal
6 22 (1.03%) Marketing
7 20 (0.93%) Back Office
8 19 (0.89%) Publishing
9 16 (0.75%) Advertising
10 15 (0.70%) Manufacturing
11 11 (0.51%) Financial Institution
12 9 (0.42%) Local Government
13 8 (0.37%) Polish Language
13 8 (0.37%) German Language
13 8 (0.37%) Greek Language
14 7 (0.33%) Investment Banking
15 6 (0.28%) Front Office
16 5 (0.23%) Billing
16 5 (0.23%) Games
Libraries, Frameworks & Software Standards
1 77 (3.59%) .NET
2 42 (1.96%) XML
3 41 (1.91%) HTML
4 29 (1.35%) ASP.NET
5 27 (1.26%) Web Services
6 25 (1.16%) CSS
7 19 (0.89%) Software Packaging
8 17 (0.79%) .NET Framework
9 10 (0.47%) FIX Protocol
10 6 (0.28%) ADSI
10 6 (0.28%) SOAP
11 4 (0.19%) J2EE
11 4 (0.19%) Spring
12 3 (0.14%) Application Packaging
12 3 (0.14%) XSLT
13 2 (0.093%) HTML5
13 2 (0.093%) Flash
13 2 (0.093%) WCF
13 2 (0.093%) WSE
14 1 (0.047%) Ajax
Miscellaneous
1 276 (12.86%) Blackberry
2 77 (3.59%) iPhone
3 46 (2.14%) Video Conferencing
4 42 (1.96%) iPad
5 37 (1.72%) Computer Science
6 32 (1.49%) Clustering
7 31 (1.44%) Thin Client
7 31 (1.44%) Fat Client
8 25 (1.16%) Handset
9 24 (1.12%) PDA
10 20 (0.93%) Enterprise Software
11 15 (0.70%) Client/Server
12 14 (0.65%) Hedge funds
12 14 (0.65%) Firmware
13 13 (0.61%) Smartphone
13 13 (0.61%) Management Information System
14 11 (0.51%) Replication
15 10 (0.47%) Equities
15 10 (0.47%) Statistics
16 9 (0.42%) IVR
Operating Systems
1 1706 (79.50%) Windows
2 636 (29.64%) Windows 7
3 558 (26.00%) Windows XP
4 555 (25.86%) Windows Server 2008
5 407 (18.97%) Windows Server 2003
6 256 (11.93%) Windows 8
7 210 (9.79%) Windows Server 2012
8 188 (8.76%) Linux
9 126 (5.87%) Windows Vista
10 98 (4.57%) Mac OS X
11 77 (3.59%) Android
12 71 (3.31%) UNIX
13 47 (2.19%) Windows 2000
14 43 (2.00%) Mac OS
15 28 (1.30%) Windows 2000 Server
16 22 (1.03%) Red Hat Enterprise Linux
17 21 (0.98%) Apple iOS
18 13 (0.61%) Solaris
19 12 (0.56%) Windows Mobile
20 9 (0.42%) Windows NT
Processes & Methodologies
1 453 (21.11%) ITIL
2 98 (4.57%) Service Management
3 85 (3.96%) Service Delivery
4 75 (3.49%) Incident Management
5 54 (2.52%) Time Management
6 43 (2.00%) CRM
7 40 (1.86%) Problem Management
8 35 (1.63%) Migration
9 33 (1.54%) Change Control
9 33 (1.54%) Root Cause Analysis
9 33 (1.54%) Kalman Filter
10 31 (1.44%) Software Deployment
11 29 (1.35%) Asset Management
12 27 (1.26%) Disaster Recovery
13 25 (1.16%) Performance Tuning
14 23 (1.07%) Project Management
14 23 (1.07%) Mobile Device Management
15 22 (1.03%) High Availability
16 21 (0.98%) Document Management
16 21 (0.98%) Continuous Improvement
Programming Languages
1 333 (15.52%) SQL
2 63 (2.94%) Java
3 43 (2.00%) PowerShell
4 40 (1.86%) C
5 39 (1.82%) C#
6 35 (1.63%) T-SQL
7 24 (1.12%) JavaScript
8 19 (0.89%) VBScript
9 18 (0.84%) PHP
9 18 (0.84%) VB.NET
10 17 (0.79%) VB
11 11 (0.51%) VBA
12 9 (0.42%) Bash Shell
13 6 (0.28%) Perl
14 5 (0.23%) Python
15 4 (0.19%) VB6
16 2 (0.093%) PHP5
16 2 (0.093%) Ruby
17 1 (0.047%) Shell Script
17 1 (0.047%) MATLAB
Qualifications
1 333 (15.52%) Microsoft Certification
2 190 (8.85%) MCP
3 172 (8.01%) MCSE
4 134 (6.24%) Degree
5 120 (5.59%) MCITP
6 107 (4.99%) Security Cleared
7 94 (4.38%) MCSA
8 81 (3.77%) Cisco Certification
9 80 (3.73%) CCNA
10 59 (2.75%) SC Cleared
11 56 (2.61%) MCTS
12 43 (2.00%) DV Cleared
13 41 (1.91%) ITIL Certification
14 34 (1.58%) A+ Certification
15 24 (1.12%) VMware Certified Professional (VCP)
16 15 (0.70%) Citrix Certification
17 14 (0.65%) MCDBA
17 14 (0.65%) MCDST
18 13 (0.61%) Network+ Certification
18 13 (0.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 266 (12.40%) SLA
2 20 (0.93%) ISO/IEC 27001
3 17 (0.79%) ISO 9001
4 13 (0.61%) QA
5 3 (0.14%) Sarbanes-Oxley
6 2 (0.093%) HL7
6 2 (0.093%) DICOM
System Software
1 1136 (52.94%) Active Directory
2 278 (12.95%) VMware Infrastructure
3 95 (4.43%) Hyper-V
4 89 (4.15%) XenApp
5 84 (3.91%) Terminal Services
6 56 (2.61%) vSphere
7 47 (2.19%) XenDesktop
8 36 (1.68%) VMware ESXi
9 17 (0.79%) Microsoft App-V
10 15 (0.70%) VMware ESX
11 11 (0.51%) Citrix Presentation Server
11 11 (0.51%) XenServer
12 10 (0.47%) NDS
13 9 (0.42%) Terminal Server
14 5 (0.23%) VMware Workstation
15 4 (0.19%) Microsoft Virtual Server
16 3 (0.14%) vCloud
16 3 (0.14%) Forefront TMG
16 3 (0.14%) UAG
17 2 (0.093%) KVM
Systems Management
1 160 (7.46%) SCCM
2 88 (4.10%) Backup Exec
3 43 (2.00%) Norton AntiVirus
4 39 (1.82%) WSUS
5 27 (1.26%) Systems Management Server (SMS)
6 22 (1.03%) SCOM
7 19 (0.89%) NetBackup
8 15 (0.70%) OpenView Configuration Management
9 8 (0.37%) Tivoli Storage Manager
10 7 (0.33%) ServiceCenter
11 6 (0.28%) ARCserve
11 6 (0.28%) OpenView
12 5 (0.23%) MOM
12 5 (0.23%) Nagios
12 5 (0.23%) Tivoli
13 3 (0.14%) DameWare
13 3 (0.14%) Symantec Enterprise Vault
13 3 (0.14%) Puppet
13 3 (0.14%) McAfee ePO
14 2 (0.093%) Zenoss
Vendors
1 1021 (47.58%) Microsoft
2 461 (21.48%) VMware
3 408 (19.01%) Citrix
4 265 (12.35%) Cisco
5 158 (7.36%) Apple
6 140 (6.52%) HP
7 118 (5.50%) Symantec
8 64 (2.98%) Dell
9 53 (2.47%) Juniper
10 49 (2.28%) Oracle
11 45 (2.10%) Avaya
12 38 (1.77%) Veeam
13 37 (1.72%) Bloomberg
14 36 (1.68%) McAfee
15 35 (1.63%) Remedy
15 35 (1.63%) Fujitsu
16 32 (1.49%) Lotus
17 28 (1.30%) Mitel
18 27 (1.26%) Sybase
19 26 (1.21%) Reuters
City, London
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: 6 hours ago
Reading, Berkshire
TEKsystems
Salary: £25000 - £30000 per annum
Posted: 8 hours ago
Leeds, West Yorkshire
Intapeople
Salary: £0
Posted: 9 hours ago
Chippenham, Wiltshire
Connectus
Salary: £22000 - £26000 per annum
Posted: 9 hours ago
Wetherby, West Yorkshire
Circle Recruitment
Salary: £15000 - £18000 per annum + bens
Posted: 11 hours ago
Oxford, Oxfordshire
Colston Consulting
Salary: £20k - 24k per year
Posted: 11 hours ago
Harrow, Middlesex
Allied Worldwide
Posted: 13 hours ago
Stockport, Cheshire
Roc Search
Posted: 15 hours ago
Taunton, Somerset
Tank Recruitment
Salary: £20000 - £26000 per annum
Posted: 15 hours ago
London
Lorien Resourcing
Salary: Competitive salary package + Training
Posted: 16 hours ago
Liverpool, Merseyside
Senitor Associates
Salary: £29000 per annum + Company Car, Pension, Gym
Posted: 16 hours ago
Tamworth, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £26000.00 per annum
Posted: 16 hours ago
Bristol, Avon
Xist4 IT Recruitment
Salary: £20-24,000 + Good Benefits
Posted: Yesterday
Central London / West End
Bluetownonline
Salary: £21.5k - 28.5k per year
Posted: Yesterday
Croydon, Surrey
QUANTICA
Posted: Yesterday
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: Yesterday
East London
Opus Resourcing Ltd
Salary: £37000 - £44000 per annum + 20% Shift Allow + Bonus
Posted: Yesterday
Bracknell, Berkshire
Austin Fraser
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £15000 - £18000 per annum + bens
Posted: Yesterday
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: Yesterday