The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 268 330 363
Rank change year-on-year
+62 +33
Permanent jobs requiring a 2nd Line Support 1093 786 761
As % of all permanent IT jobs located in England 1.02% 0.79% 0.70%
As % of the Job Titles category 1.08% 0.84% 0.73%
Number of salaries quoted 912 695 678
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £21,000 £21,000 £20,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +49 363 £25,000 +2.04% 29
London +24 336 £28,500 +5.55% 39
South West +34 95 £24,000 -4.00% 20
Yorkshire -10 77 £21,000 -8.69% 10
East of England -17 75 £25,000 -1.96% 8
North West -12 53 £25,000 +11.11% 8
East Midlands +24 49 £23,000 +2.22% 8
West Midlands -11 43 £23,750 +7.95% 14
North East -8 2 £26,250 +14.13% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1737 (79.10%) Windows
2 1146 (52.19%) Active Directory
3 1010 (45.99%) Microsoft
4 725 (33.01%) MS Office
5 669 (30.46%) MS Excel
6 653 (29.74%) MS Exchange
7 640 (29.14%) Windows 7
8 563 (25.64%) Windows Server 2008
9 550 (25.05%) Windows XP
10 490 (22.31%) VMware
11 464 (21.13%) ITIL
12 409 (18.62%) Citrix
13 402 (18.31%) Windows Server 2003
14 347 (15.80%) SQL
15 338 (15.39%) TCP/IP
16 311 (14.16%) Microsoft Certification
17 295 (13.43%) DNS
18 289 (13.16%) VMware Infrastructure
19 280 (12.75%) Exchange Server 2010
20 279 (12.70%) Cisco
21 272 (12.39%) SLA
21 272 (12.39%) Finance
22 270 (12.30%) Blackberry
22 270 (12.30%) Windows 8
23 264 (12.02%) Firewall
24 249 (11.34%) SQL Server
25 225 (10.25%) Windows Server 2012
26 210 (9.56%) DHCP
27 208 (9.47%) LAN
28 200 (9.11%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 653 (29.74%) MS Exchange
2 280 (12.75%) Exchange Server 2010
3 200 (9.11%) Exchange Server 2007
4 153 (6.97%) Blackberry Enterprise Server
5 134 (6.10%) Exchange Server 2003
6 120 (5.46%) IIS
7 119 (5.42%) SharePoint
8 80 (3.64%) Exchange Server 2013
9 39 (1.78%) Lync
10 30 (1.37%) IBM Notes
11 24 (1.09%) Apache
11 24 (1.09%) Live Communications Server
12 16 (0.73%) Exchange Server 2000
12 16 (0.73%) SharePoint 2013
13 10 (0.46%) SharePoint 2010
14 5 (0.23%) K2 blackpearl
14 5 (0.23%) WebSphere
14 5 (0.23%) Tomcat
15 4 (0.18%) WebLogic
15 4 (0.18%) WorkSite
Applications
1 725 (33.01%) MS Office
2 669 (30.46%) MS Excel
3 53 (2.41%) MS PowerPoint
4 25 (1.14%) MS Visio
5 15 (0.68%) MS Project
6 4 (0.18%) Acrobat
7 1 (0.046%) InfoPath
Business Applications
1 7 (0.32%) Dynamics CRM
2 4 (0.18%) Dynamics NAV
2 4 (0.18%) Sage 200
3 3 (0.14%) Remedy ITSM
3 3 (0.14%) Dynamics AX
4 2 (0.091%) Dynamics GP
4 2 (0.091%) Line 50
4 2 (0.091%) Line 500
5 1 (0.046%) Sage MMS
5 1 (0.046%) Agresso
5 1 (0.046%) Oracle EBS
5 1 (0.046%) assyst
5 1 (0.046%) SAP Business One
5 1 (0.046%) Google Analytics
5 1 (0.046%) Temenos T24
Cloud Services
1 87 (3.96%) Office 365
2 30 (1.37%) SaaS
3 17 (0.77%) Microsoft Azure
4 8 (0.36%) Google Apps
5 7 (0.32%) PaaS
6 6 (0.27%) Cloud Computing
6 6 (0.27%) IaaS
Communications & Networking
1 338 (15.39%) TCP/IP
2 295 (13.43%) DNS
3 264 (12.02%) Firewall
4 210 (9.56%) DHCP
5 208 (9.47%) LAN
6 186 (8.47%) WAN
7 157 (7.15%) VPN
8 133 (6.06%) Internet
9 114 (5.19%) SAN
10 80 (3.64%) VoIP
11 66 (3.01%) Wireless
12 49 (2.23%) ADSL
13 36 (1.64%) IP Telephony
14 28 (1.28%) Network Security
15 25 (1.14%) VLAN
15 25 (1.14%) Wi-Fi
16 21 (0.96%) Cisco IOS
16 21 (0.96%) Broadband
17 20 (0.91%) NAS
18 18 (0.82%) MPLS
Database & Business Intelligence
1 249 (11.34%) SQL Server
2 44 (2.00%) MySQL
3 33 (1.50%) SQL Server 2005
4 22 (1.00%) SQL Server 2008
5 20 (0.91%) Crystal Reports
6 15 (0.68%) SQL Server 2000
7 14 (0.64%) Oracle Database
8 7 (0.32%) Relational Database
9 6 (0.27%) SQL Server 2012
9 6 (0.27%) Data Warehouse
10 5 (0.23%) SQL Server Reporting Services
11 4 (0.18%) SQL Server Analysis Services
11 4 (0.18%) MS Access
11 4 (0.18%) Informix
11 4 (0.18%) MarkLogic
11 4 (0.18%) Big Data
12 2 (0.091%) Hadoop
12 2 (0.091%) MongoDB
12 2 (0.091%) PostgreSQL
12 2 (0.091%) Microsoft Analysis Services
Development Applications
1 7 (0.32%) Team Foundation Server
2 5 (0.23%) Subversion
2 5 (0.23%) Visual Studio
2 5 (0.23%) Eclipse
3 3 (0.14%) FishEye
3 3 (0.14%) Talend Open Studio
4 2 (0.091%) JIRA
4 2 (0.091%) MSI
5 1 (0.046%) LabVIEW
General
1 272 (12.39%) Finance
2 81 (3.69%) Telecoms
3 73 (3.32%) Retail
4 69 (3.14%) Banking
5 57 (2.60%) Law
6 42 (1.91%) Legal
7 25 (1.14%) Back Office
8 24 (1.09%) Marketing
9 19 (0.87%) Publishing
10 16 (0.73%) Manufacturing
11 15 (0.68%) Advertising
12 12 (0.55%) Financial Institution
13 9 (0.41%) Local Government
14 8 (0.36%) German Language
15 6 (0.27%) Greek Language
15 6 (0.27%) Polish Language
15 6 (0.27%) Investment Banking
16 5 (0.23%) Front Office
16 5 (0.23%) Games
17 4 (0.18%) Spanish Language
Libraries, Frameworks & Software Standards
1 82 (3.73%) .NET
2 44 (2.00%) XML
3 39 (1.78%) HTML
4 28 (1.28%) ASP.NET
5 24 (1.09%) Web Services
6 23 (1.05%) CSS
7 17 (0.77%) Software Packaging
8 14 (0.64%) .NET Framework
9 10 (0.46%) FIX Protocol
10 7 (0.32%) SOAP
11 4 (0.18%) J2EE
11 4 (0.18%) ADSI
11 4 (0.18%) Application Packaging
11 4 (0.18%) Spring
12 3 (0.14%) XSLT
13 2 (0.091%) Flash
13 2 (0.091%) WCF
13 2 (0.091%) WSE
13 2 (0.091%) HTML5
14 1 (0.046%) ADO.NET Entity Framework
Miscellaneous
1 270 (12.30%) Blackberry
2 113 (5.15%) Analytical Skills
3 77 (3.51%) iPhone
4 45 (2.05%) Video Conferencing
5 42 (1.91%) iPad
6 35 (1.59%) Clustering
6 35 (1.59%) Computer Science
7 30 (1.37%) Thin Client
7 30 (1.37%) Fat Client
8 26 (1.18%) Handset
9 25 (1.14%) PDA
10 24 (1.09%) Enterprise Software
11 17 (0.77%) Management Information System
11 17 (0.77%) Client/Server
12 16 (0.73%) Firmware
13 14 (0.64%) Replication
14 12 (0.55%) Statistics
15 11 (0.50%) Smartphone
15 11 (0.50%) AS400
15 11 (0.50%) EqualLogic
Operating Systems
1 1737 (79.10%) Windows
2 640 (29.14%) Windows 7
3 563 (25.64%) Windows Server 2008
4 550 (25.05%) Windows XP
5 402 (18.31%) Windows Server 2003
6 270 (12.30%) Windows 8
7 225 (10.25%) Windows Server 2012
8 195 (8.88%) Linux
9 132 (6.01%) Windows Vista
10 92 (4.19%) Mac OS X
11 76 (3.46%) UNIX
11 76 (3.46%) Android
12 46 (2.09%) Windows 2000
13 39 (1.78%) Mac OS
14 36 (1.64%) Windows 2000 Server
15 24 (1.09%) Red Hat Enterprise Linux
16 22 (1.00%) Apple iOS
17 14 (0.64%) Windows Mobile
18 13 (0.59%) Solaris
19 11 (0.50%) VMS
Processes & Methodologies
1 464 (21.13%) ITIL
2 95 (4.33%) Service Management
3 81 (3.69%) Incident Management
4 79 (3.60%) Service Delivery
5 57 (2.60%) Time Management
6 44 (2.00%) CRM
7 42 (1.91%) Root Cause Analysis
8 41 (1.87%) Mentoring
9 40 (1.82%) Software Deployment
9 40 (1.82%) Problem Management
10 35 (1.59%) Kalman Filter
11 34 (1.55%) Asset Management
12 33 (1.50%) Migration
13 32 (1.46%) Disaster Recovery
14 31 (1.41%) Change Control
15 27 (1.23%) High Availability
15 27 (1.23%) Performance Tuning
16 26 (1.18%) Software Distribution
16 26 (1.18%) Continuous Improvement
16 26 (1.18%) Change Management
Programming Languages
1 347 (15.80%) SQL
2 63 (2.87%) Java
3 43 (1.96%) C#
3 43 (1.96%) PowerShell
4 40 (1.82%) C
5 31 (1.41%) T-SQL
6 24 (1.09%) JavaScript
7 22 (1.00%) VBScript
8 21 (0.96%) VB
9 20 (0.91%) VB.NET
10 17 (0.77%) PHP
11 11 (0.50%) Bash Shell
11 11 (0.50%) VBA
12 7 (0.32%) Perl
13 5 (0.23%) VB6
14 4 (0.18%) Python
15 2 (0.091%) Ruby
15 2 (0.091%) PHP5
15 2 (0.091%) PL/SQL
16 1 (0.046%) R
Qualifications
1 311 (14.16%) Microsoft Certification
2 177 (8.06%) MCP
3 173 (7.88%) MCSE
4 131 (5.97%) Degree
5 121 (5.51%) Security Cleared
6 114 (5.19%) MCITP
7 95 (4.33%) MCSA
8 84 (3.83%) Cisco Certification
9 83 (3.78%) CCNA
10 70 (3.19%) SC Cleared
11 55 (2.50%) MCTS
12 52 (2.37%) DV Cleared
13 38 (1.73%) ITIL Certification
14 33 (1.50%) A+ Certification
15 22 (1.00%) VMware Certified Professional (VCP)
16 17 (0.77%) Citrix Certification
17 16 (0.73%) MCDST
18 13 (0.59%) ITIL Foundation Certificate
19 12 (0.55%) Network+ Certification
19 12 (0.55%) MCDBA
Quality Assurance & Compliance
1 272 (12.39%) SLA
2 21 (0.96%) ISO/IEC 27001
3 17 (0.77%) ISO 9001
4 13 (0.59%) QA
5 4 (0.18%) Sarbanes-Oxley
6 2 (0.091%) HL7
6 2 (0.091%) DICOM
System Software
1 1146 (52.19%) Active Directory
2 289 (13.16%) VMware Infrastructure
3 100 (4.55%) Hyper-V
4 88 (4.01%) XenApp
5 77 (3.51%) Terminal Services
6 58 (2.64%) vSphere
7 45 (2.05%) XenDesktop
8 32 (1.46%) VMware ESXi
9 15 (0.68%) Microsoft App-V
10 14 (0.64%) VMware ESX
11 12 (0.55%) XenServer
12 10 (0.46%) Citrix Presentation Server
13 9 (0.41%) Terminal Server
14 8 (0.36%) vCloud
15 6 (0.27%) VMware Workstation
15 6 (0.27%) NDS
16 4 (0.18%) Microsoft Virtual Server
17 2 (0.091%) KVM
17 2 (0.091%) Forefront TMG
17 2 (0.091%) UAG
Systems Management
1 168 (7.65%) SCCM
2 93 (4.23%) Backup Exec
3 47 (2.14%) Norton AntiVirus
4 43 (1.96%) WSUS
5 32 (1.46%) Systems Management Server (SMS)
6 24 (1.09%) SCOM
7 23 (1.05%) OpenView Configuration Management
8 18 (0.82%) NetBackup
9 11 (0.50%) ServiceCenter
10 7 (0.32%) Tivoli Storage Manager
11 6 (0.27%) OpenView
11 6 (0.27%) Tivoli
12 5 (0.23%) MOM
12 5 (0.23%) Nagios
12 5 (0.23%) ARCserve
13 3 (0.14%) DameWare
13 3 (0.14%) McAfee ePO
13 3 (0.14%) Symantec Enterprise Vault
14 2 (0.091%) Symantec Endpoint Protection
14 2 (0.091%) SCDPM
Vendors
1 1010 (45.99%) Microsoft
2 490 (22.31%) VMware
3 409 (18.62%) Citrix
4 279 (12.70%) Cisco
5 160 (7.29%) Apple
6 158 (7.19%) HP
7 119 (5.42%) Symantec
8 68 (3.10%) Dell
9 54 (2.46%) Juniper
10 52 (2.37%) Oracle
11 50 (2.28%) Avaya
12 47 (2.14%) McAfee
13 44 (2.00%) Fujitsu
14 42 (1.91%) Bloomberg
14 42 (1.91%) Veeam
15 38 (1.73%) Mitel
16 32 (1.46%) Remedy
17 30 (1.37%) Reuters
17 30 (1.37%) Lotus
18 27 (1.23%) Sybase
Dewsbury, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: Yesterday
South West London
Edison Hill Ltd
Salary: From £20,000 to £25,000 per annum plus benefits and training
Posted: Yesterday
Liverpool, Merseyside
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Solihull, West Midlands (County)
Informatiq Consulting
Posted: Yesterday
Crewe, Cheshire
Atos
Salary: excellent benefits
Posted: Yesterday
Luton, Bedfordshire
Coal IT Services
Salary: From £24,000 to £29,500 per annum plus excellent benefits
Posted: Yesterday
Chippenham, Wiltshire
Connectus
Salary: £22000 - £28000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Lorien Resourcing
Salary: Competitive
Posted: Yesterday
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Search Consultancy
Salary: £15000 - £20000 per annum + Benefits
Posted: Yesterday
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: Yesterday
London
Coal IT Services
Salary: From £22,000 to £26,000 per annum + benefits
Posted: 2 days ago
Reading, Oxfordshire
Swan It Recruitment Ltd
Salary: £23700 - £27100 per annum + pension, insurance and enc.
Posted: 2 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
London
Lorien Resourcing
Salary: benefits package
Posted: 2 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: 2 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 3 days ago