The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 245 324 348
Rank change year-on-year
+79 +24
Permanent jobs requiring a 2nd Line Support 1185 905 747
As % of all permanent IT jobs located in England 1.17% 0.86% 0.74%
As % of the Job Titles category 1.24% 0.91% 0.78%
Number of salaries quoted 1037 801 660
Average salary £26,000 £25,000 £25,500
Average salary % change year-on-year
+4.00% -1.96%
90% offered a salary of more than £21,000 £20,500 £20,000
10% offered a salary of more than £35,000 £35,000 £37,300
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95668 99324 96326
As % of all permanent IT jobs located in England 94.81% 94.56% 94.84%
Number of salaries quoted 79169 81086 81446
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 30 March 2015.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +76 506 £28,500 +3.63% 35
South East +53 274 £26,500 +6.00% 34
East of England +4 86 £25,000 +6.38% 7
South West +19 75 £22,875 -0.54% 13
Yorkshire +9 72 £22,500 +4.65% 5
North West -22 69 £24,000 +4.34% 14
West Midlands -7 59 £22,750 +1.11% 8
East Midlands +43 49 £25,000 +6.38% 4
North East -9 5 £40,000 +64.94%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 March 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1802 (79.07%) Windows
2 1243 (54.54%) Active Directory
3 1173 (51.47%) Microsoft
4 761 (33.39%) MS Office
5 733 (32.16%) MS Exchange
6 648 (28.43%) MS Excel
7 632 (27.73%) Windows 7
8 589 (25.84%) ITIL
9 511 (22.42%) Windows Server 2008
10 456 (20.01%) Windows XP
11 430 (18.87%) VMware
12 409 (17.95%) Windows Server 2003
13 400 (17.55%) Cisco
14 398 (17.46%) Citrix
15 390 (17.11%) Microsoft Certification
16 381 (16.72%) Firewall
17 364 (15.97%) Blackberry
18 363 (15.93%) TCP/IP
19 321 (14.09%) DNS
20 319 (14.00%) LAN
21 309 (13.56%) Windows 8
22 307 (13.47%) Windows Server 2012
23 305 (13.38%) Finance
24 289 (12.68%) Exchange Server 2010
25 284 (12.46%) SLA
26 273 (11.98%) VMware Infrastructure
27 266 (11.67%) WAN
28 250 (10.97%) VPN
29 232 (10.18%) SQL
30 231 (10.14%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 March 2015, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 733 (32.16%) MS Exchange
2 289 (12.68%) Exchange Server 2010
3 182 (7.99%) Exchange Server 2007
4 166 (7.28%) Blackberry Enterprise Server
5 149 (6.54%) Exchange Server 2003
6 139 (6.10%) Exchange Server 2013
7 86 (3.77%) IIS
8 81 (3.55%) SharePoint
9 65 (2.85%) Lync
10 30 (1.32%) Apache
11 29 (1.27%) IBM Notes
12 22 (0.97%) Live Communications Server
13 21 (0.92%) Exchange Server 2000
14 17 (0.75%) Tomcat
15 14 (0.61%) WorkSite
16 13 (0.57%) CMS
16 13 (0.57%) WebLogic
17 12 (0.53%) SharePoint 2013
18 10 (0.44%) SharePoint 2010
18 10 (0.44%) WebSphere
Applications
1 761 (33.39%) MS Office
2 648 (28.43%) MS Excel
3 64 (2.81%) MS PowerPoint
4 20 (0.88%) MS Visio
5 10 (0.44%) Adobe Creative Suite
6 5 (0.22%) MS Project
6 5 (0.22%) PowerPivot
6 5 (0.22%) Acrobat
7 4 (0.18%) Spreadsheet
8 2 (0.088%) InDesign
9 1 (0.044%) Final Cut Pro
9 1 (0.044%) InfoPath
Business Applications
1 7 (0.31%) Nortel Periphonics
2 5 (0.22%) Dynamics CRM
2 5 (0.22%) Dynamics AX
3 4 (0.18%) Dynamics NAV
4 3 (0.13%) SAP Oil and Gas
5 2 (0.088%) Retail-J
5 2 (0.088%) HiPortfolio
5 2 (0.088%) BASE24
6 1 (0.044%) Agresso
6 1 (0.044%) Oracle EBS
6 1 (0.044%) Oracle Applications
6 1 (0.044%) Remedy ITSM
6 1 (0.044%) Magento
6 1 (0.044%) Sage 200
Cloud Services
1 118 (5.18%) Office 365
2 19 (0.83%) SaaS
3 10 (0.44%) Google Apps
4 6 (0.26%) Microsoft Azure
5 5 (0.22%) Amazon AWS
5 5 (0.22%) Cloud Computing
6 4 (0.18%) IaaS
6 4 (0.18%) PaaS
Communications & Networking
1 381 (16.72%) Firewall
2 363 (15.93%) TCP/IP
3 321 (14.09%) DNS
4 319 (14.00%) LAN
5 266 (11.67%) WAN
6 250 (10.97%) VPN
7 231 (10.14%) DHCP
8 143 (6.27%) VoIP
9 131 (5.75%) Internet
10 116 (5.09%) SAN
11 48 (2.11%) Wireless
12 46 (2.02%) Broadband
13 45 (1.97%) Wi-Fi
14 40 (1.76%) Cisco IOS
14 40 (1.76%) Cisco ASA
15 35 (1.54%) Ethernet
16 34 (1.49%) Network Security
17 33 (1.45%) VLAN
18 32 (1.40%) SMTP
19 31 (1.36%) ADSL
Database & Business Intelligence
1 199 (8.73%) SQL Server
2 21 (0.92%) SQL Server 2008
3 16 (0.70%) SQL Server 2012
3 16 (0.70%) MySQL
4 14 (0.61%) SQL Server Integration Services
5 11 (0.48%) SQL Server 2005
6 10 (0.44%) Relational Database
6 10 (0.44%) Crystal Reports
7 6 (0.26%) Data Warehouse
7 6 (0.26%) Oracle Database
8 4 (0.18%) Essbase
8 4 (0.18%) SQL Server Reporting Services
9 3 (0.13%) PostgreSQL
9 3 (0.13%) RDBMS
10 2 (0.088%) FileMaker
10 2 (0.088%) Data Mining
10 2 (0.088%) QlikView
11 1 (0.044%) Oracle Database 11g
11 1 (0.044%) Oracle Reports
11 1 (0.044%) MS Access
Development Applications
1 9 (0.39%) Visual Studio
2 4 (0.18%) Team Foundation Server
3 3 (0.13%) Subversion
3 3 (0.13%) Toad
3 3 (0.13%) Git (software)
4 2 (0.088%) Eclipse
4 2 (0.088%) JIRA
5 1 (0.044%) Talend Open Studio
5 1 (0.044%) FishEye
5 1 (0.044%) Bugzilla
General
1 305 (13.38%) Finance
2 136 (5.97%) Telecoms
3 103 (4.52%) Law
4 87 (3.82%) Retail
5 79 (3.47%) Legal
6 69 (3.03%) Banking
7 20 (0.88%) Advertising
8 17 (0.75%) Marketing
9 15 (0.66%) Manufacturing
10 14 (0.61%) Back Office
11 13 (0.57%) German Language
12 12 (0.53%) Investment Banking
13 9 (0.39%) Publishing
13 9 (0.39%) Games
14 8 (0.35%) French Language
15 7 (0.31%) Financial Institution
16 5 (0.22%) Electronics
16 5 (0.22%) Pharmaceutical
17 4 (0.18%) Front Office
17 4 (0.18%) Retail Banking
Libraries, Frameworks & Software Standards
1 50 (2.19%) .NET
2 49 (2.15%) HTML
3 26 (1.14%) XML
4 20 (0.88%) CSS
5 16 (0.70%) ASP.NET
6 13 (0.57%) .NET Framework
7 8 (0.35%) Web Services
8 6 (0.26%) J2EE
8 6 (0.26%) XSL
8 6 (0.26%) Middleware
9 5 (0.22%) COM
9 5 (0.22%) WSE
10 4 (0.18%) LAMP
10 4 (0.18%) WSH
11 3 (0.13%) WebSphere MQ
12 2 (0.088%) jQuery
12 2 (0.088%) Application Packaging
12 2 (0.088%) Servlets
13 1 (0.044%) Classic ASP
13 1 (0.044%) SAML
Miscellaneous
1 364 (15.97%) Blackberry
2 81 (3.55%) Management Information System
2 81 (3.55%) Analytical Skills
3 62 (2.72%) iPhone
4 49 (2.15%) Fat Client
4 49 (2.15%) Thin Client
5 43 (1.89%) Replication
6 38 (1.67%) iPad
7 33 (1.45%) Clustering
8 30 (1.32%) PDA
9 29 (1.27%) User Experience
10 25 (1.10%) Mathematics
11 24 (1.05%) CMDB
11 24 (1.05%) EPoS
12 21 (0.92%) Statistics
13 19 (0.83%) Video Conferencing
14 18 (0.79%) Enterprise Software
15 16 (0.70%) Hedge funds
15 16 (0.70%) Computer Science
16 15 (0.66%) Smartphone
Operating Systems
1 1802 (79.07%) Windows
2 632 (27.73%) Windows 7
3 511 (22.42%) Windows Server 2008
4 456 (20.01%) Windows XP
5 409 (17.95%) Windows Server 2003
6 309 (13.56%) Windows 8
7 307 (13.47%) Windows Server 2012
8 207 (9.08%) Linux
9 137 (6.01%) Mac OS X
10 126 (5.53%) Windows Vista
11 118 (5.18%) Android
12 101 (4.43%) Apple iOS
13 93 (4.08%) UNIX
14 67 (2.94%) Windows 2000 Server
15 44 (1.93%) Mac OS
16 35 (1.54%) Solaris
17 23 (1.01%) Windows 2000
18 18 (0.79%) AIX
19 16 (0.70%) Red Hat Enterprise Linux
20 15 (0.66%) Windows Mobile
Processes & Methodologies
1 589 (25.84%) ITIL
2 121 (5.31%) Incident Management
3 114 (5.00%) Service Delivery
4 101 (4.43%) Problem Management
5 82 (3.60%) Service Management
6 66 (2.90%) CRM
7 60 (2.63%) Time Management
8 50 (2.19%) Change Control
9 49 (2.15%) Root Cause Analysis
10 46 (2.02%) Software Deployment
11 45 (1.97%) Release Management
12 40 (1.76%) Change Management
12 40 (1.76%) Kalman Filter
13 38 (1.67%) Software Delivery
14 35 (1.54%) Mentoring
14 35 (1.54%) Disaster Recovery
14 35 (1.54%) Migration
14 35 (1.54%) Information Security
15 29 (1.27%) Configuration Management
16 28 (1.23%) Network Management
Programming Languages
1 232 (10.18%) SQL
2 55 (2.41%) PowerShell
3 44 (1.93%) C
4 39 (1.71%) JavaScript
5 30 (1.32%) Java
6 28 (1.23%) C#
7 17 (0.75%) PHP
8 16 (0.70%) VB
9 15 (0.66%) T-SQL
10 13 (0.57%) VBScript
11 12 (0.53%) PL/SQL
12 10 (0.44%) Perl
12 10 (0.44%) VBA
13 7 (0.31%) Python
14 6 (0.26%) C++
14 6 (0.26%) Bash Shell
15 4 (0.18%) Ruby
16 3 (0.13%) Objective-C
16 3 (0.13%) VB.NET
17 2 (0.088%) XPath
Qualifications
1 390 (17.11%) Microsoft Certification
2 226 (9.92%) MCP
3 212 (9.30%) MCSE
4 163 (7.15%) Cisco Certification
5 158 (6.93%) CCNA
6 141 (6.19%) Degree
7 132 (5.79%) MCITP
8 129 (5.66%) MCSA
9 100 (4.39%) Security Cleared
10 65 (2.85%) MCTS
11 57 (2.50%) SC Cleared
12 55 (2.41%) DV Cleared
13 46 (2.02%) MCDST
14 40 (1.76%) ITIL Certification
14 40 (1.76%) ITIL Foundation Certificate
15 30 (1.32%) A+ Certification
16 20 (0.88%) VMware Certified Professional (VCP)
17 17 (0.75%) CCNP
18 15 (0.66%) Citrix Certification
19 13 (0.57%) CCA
Quality Assurance & Compliance
1 284 (12.46%) SLA
2 31 (1.36%) ISO/IEC 27001
3 12 (0.53%) ISO 9001
4 11 (0.48%) PCI DSS
5 4 (0.18%) QA
6 2 (0.088%) ISO 8583
7 1 (0.044%) Sarbanes-Oxley
System Software
1 1243 (54.54%) Active Directory
2 273 (11.98%) VMware Infrastructure
3 139 (6.10%) Hyper-V
4 75 (3.29%) XenApp
5 73 (3.20%) vSphere
6 39 (1.71%) Terminal Services
7 23 (1.01%) XenDesktop
8 15 (0.66%) VMware Workstation
9 13 (0.57%) VMware ESXi
10 8 (0.35%) XenServer
11 7 (0.31%) Terminal Server
11 7 (0.31%) VMware ESX
11 7 (0.31%) VMware Server
12 6 (0.26%) vCloud
13 5 (0.22%) Citrix Presentation Server
13 5 (0.22%) Microsoft App-V
14 4 (0.18%) Samba
15 3 (0.13%) Xen
15 3 (0.13%) Firmware
16 2 (0.088%) ISA Server
Systems Management
1 130 (5.70%) SCCM
2 38 (1.67%) Backup Exec
3 36 (1.58%) WSUS
4 32 (1.40%) Systems Management Server (SMS)
5 25 (1.10%) OpenView Configuration Management
6 24 (1.05%) Norton AntiVirus
7 22 (0.97%) SCOM
8 11 (0.48%) Nagios
9 9 (0.39%) DameWare
10 7 (0.31%) Cisco IPCC
10 7 (0.31%) Dollar Universe
11 6 (0.26%) HP Data Protector
12 5 (0.22%) FortiGate
12 5 (0.22%) MAILsweeper
12 5 (0.22%) WMI
13 4 (0.18%) Symantec Enterprise Vault
13 4 (0.18%) Puppet
13 4 (0.18%) Opsview
14 3 (0.13%) NetBackup
14 3 (0.13%) Tivoli
Vendors
1 1173 (51.47%) Microsoft
2 430 (18.87%) VMware
3 400 (17.55%) Cisco
4 398 (17.46%) Citrix
5 194 (8.51%) Apple
6 167 (7.33%) HP
7 94 (4.12%) Dell
8 89 (3.91%) Avaya
9 76 (3.33%) Symantec
10 57 (2.50%) Oracle
11 56 (2.46%) Bloomberg
12 51 (2.24%) Sophos
13 50 (2.19%) McAfee
14 49 (2.15%) Reuters
15 44 (1.93%) NetApp
16 43 (1.89%) Mitel
17 36 (1.58%) Fujitsu
18 35 (1.54%) Juniper
19 29 (1.27%) Lotus
19 29 (1.27%) LANDesk
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 1 hour ago
London
Miller Maxwell Ltd
Salary: Unspecified £Neg
Posted: 1 hour ago
Witney, Oxfordshire
Corriculo
Salary: Up to £24,000 per annum + Fantastic Benefits & Working Environment
Posted: 2 hours ago
South West London
Parliamentary ICT
Salary: From £28,718 to £35,723 per annum
Posted: 3 hours ago
Chertsey, Surrey
Connectus
Salary: £25000 - £27000 per annum
Posted: 3 hours ago
London
Forman Computer Staff
Salary: From £23,000 to £25,000 per annum
Posted: 4 hours ago
Guildford, Surrey
Clearwater People Solutions
Salary: £26000 - £28000 Per Annum
Posted: 4 hours ago
Lewes, East Sussex
Oscar Associates (UK) Ltd
Salary: £20000 - £27000 per annum
Posted: 6 hours ago
Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £40,000 per annum + bonus + benefits
Posted: 17 hours ago
Bradford, West Yorkshire
Techsearch Technology
Salary: From £17,000 to £24,000 per annum
Posted: 17 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £22000 - £27000 per annum + On call + healthcare + Benefits
Posted: Yesterday
Bristol, Avon
OXL Consulting
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
Lewes, East Sussex
ARC IT Recruitment Ltd
Salary: £27000 Per Annum benefits
Posted: 2 days ago
Central London / West End
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 2 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £22000 - £25000 per annum
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £23,000 to £27,000 per annum
Posted: 2 days ago
Croydon, Surrey
CV Screen Ltd
Salary: Up to £23k plus excellent benefits
Posted: 2 days ago
Brighton, East Sussex
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago
Redhill, Surrey
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago