The statistics below represent IT jobs advertised across the England region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Second Line Support
UK / England
Rank 302 274 241
Rank change year-on-year
-28 -33
Permanent jobs requiring a 2nd Line Support 810 1110 1317
As % of all permanent IT jobs located in England 1.03% 1.20% 1.34%
As % of the Job Titles category 1.06% 1.25% 1.38%
Number of salaries quoted 737 1003 1157
Median salary £26,800 £27,000 £26,000
Median salary % change year-on-year
-0.74% +3.84%
90% offered a salary of more than £21,500 £21,500 £21,500
10% offered a salary of more than £35,000 £37,500 £35,000
UK excluding London median salary £25,000 £25,383 £25,000
% change year-on-year
-1.50% +1.53%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76201 89097 95104
As % of all permanent IT jobs located in England 96.44% 96.50% 96.70%
Number of salaries quoted 63797 75537 79690
Median salary £47,000 £46,000 £45,000
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 23 January 2017.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -49 259 £30,000 +3.44% 28
South East +5 215 £25,750 -4.62% 32
North West -27 79 £22,750 -2.67% 6
Yorkshire +32 74 £25,000 +1.01% 12
South West -4 62 £25,000 - 5
East of England -2 51 £27,500 +1.85% 13
West Midlands -21 38 £25,900 +3.60% 5
East Midlands -12 27 £24,000 - 1
North East +3 5 £31,250 +56.25% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1434 (80.25%) Windows
2 1020 (57.08%) Active Directory
3 933 (52.21%) Microsoft
4 626 (35.03%) Windows Server
5 597 (33.41%) MS Exchange
6 580 (32.46%) Windows 7
7 540 (30.22%) MS Office
8 485 (27.14%) MS Excel
9 460 (25.74%) VMware
10 447 (25.01%) ITIL
11 428 (23.95%) Windows Server 2008
12 356 (19.92%) Citrix
13 341 (19.08%) Windows Server 2012
14 320 (17.91%) Office 365
15 310 (17.35%) Cisco
16 274 (15.33%) TCP/IP
17 266 (14.89%) Firewall
18 258 (14.44%) VMware Infrastructure
19 252 (14.10%) Microsoft Certification
20 241 (13.49%) Windows 8
21 221 (12.37%) SLA
22 216 (12.09%) SQL
22 216 (12.09%) Finance
23 202 (11.30%) Exchange Server 2010
24 201 (11.25%) DNS
25 195 (10.91%) Windows Server 2003
26 190 (10.63%) WAN
27 180 (10.07%) LAN
28 178 (9.96%) Hyper-V
29 175 (9.79%) SQL Server

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 597 (33.41%) MS Exchange
2 202 (11.30%) Exchange Server 2010
3 121 (6.77%) Exchange Server 2013
4 101 (5.65%) SharePoint
5 97 (5.43%) Exchange Server 2007
6 64 (3.58%) Skype for Business
7 58 (3.25%) IIS
8 43 (2.41%) Blackberry Enterprise Server
9 38 (2.13%) Exchange Server 2003
10 19 (1.06%) IBM Notes
11 14 (0.78%) SharePoint 2013
12 13 (0.73%) Apache
13 12 (0.67%) SharePoint 2010
14 9 (0.50%) BizTalk Server
15 8 (0.45%) Tomcat
16 6 (0.34%) SharePoint Server
16 6 (0.34%) WebSphere
17 5 (0.28%) IBM Domino
18 3 (0.17%) SharePoint Foundation
18 3 (0.17%) WordPress
Applications
1 540 (30.22%) MS Office
2 485 (27.14%) MS Excel
3 21 (1.18%) MS PowerPoint
4 14 (0.78%) Adobe Creative Suite
5 8 (0.45%) Final Cut Pro
5 8 (0.45%) MS Visio
6 3 (0.17%) AutoCAD
7 2 (0.11%) InfoPath
8 1 (0.056%) InCopy
8 1 (0.056%) Mozilla Thunderbird
Business Applications
1 9 (0.50%) Dynamics CRM
2 8 (0.45%) SAP Oil and Gas
3 4 (0.22%) Visualfiles
4 2 (0.11%) Dynamics AX
4 2 (0.11%) Northgate Housing
4 2 (0.11%) Retail-J
4 2 (0.11%) Temenos T24
5 1 (0.056%) Dynamics NAV
5 1 (0.056%) Eikon
5 1 (0.056%) Infor M3
5 1 (0.056%) JDE OneWorld
5 1 (0.056%) Maximo
5 1 (0.056%) Movex
5 1 (0.056%) SAP Business One
Cloud Services
1 320 (17.91%) Office 365
2 28 (1.57%) Microsoft Azure
3 16 (0.90%) Amazon AWS
3 16 (0.90%) SaaS
4 9 (0.50%) Cloud Computing
4 9 (0.50%) Mimecast
5 5 (0.28%) Adobe Creative Cloud
6 4 (0.22%) G Suite
7 3 (0.17%) IaaS
7 3 (0.17%) PaaS
8 1 (0.056%) Azure Active Directory
8 1 (0.056%) Dropbox
Communications & Networking
1 274 (15.33%) TCP/IP
2 266 (14.89%) Firewall
3 201 (11.25%) DNS
4 190 (10.63%) WAN
5 180 (10.07%) LAN
6 161 (9.01%) DHCP
7 152 (8.51%) VoIP
8 115 (6.44%) VPN
9 73 (4.09%) Internet
10 70 (3.92%) SAN
11 51 (2.85%) Wireless
12 42 (2.35%) Skype
13 39 (2.18%) Wi-Fi
14 36 (2.01%) Remote Desktop
15 33 (1.85%) VLAN
16 26 (1.45%) IP Telephony
16 26 (1.45%) Network Security
17 22 (1.23%) ADSL
18 21 (1.18%) SMTP
19 20 (1.12%) BGP
Database & Business Intelligence
1 175 (9.79%) SQL Server
2 39 (2.18%) SQL Server 2008
3 23 (1.29%) SQL Server 2012
4 21 (1.18%) MySQL
5 18 (1.01%) SQL Server Reporting Services
6 14 (0.78%) Crystal Reports
7 11 (0.62%) SQL Server 2005
8 10 (0.56%) MS Access
9 8 (0.45%) SQL Server Integration Services
10 6 (0.34%) Relational Database
11 5 (0.28%) PostgreSQL
11 5 (0.28%) SQL Server 2000
12 4 (0.22%) Big Data
12 4 (0.22%) Hadoop
12 4 (0.22%) Oracle Database
12 4 (0.22%) SQL Server 2016
13 3 (0.17%) Oracle Reports
13 3 (0.17%) RDBMS
14 2 (0.11%) QlikView
14 2 (0.11%) UniData
Development Applications
1 4 (0.22%) JIRA
2 3 (0.17%) MSI
3 2 (0.11%) Visual Studio
4 1 (0.056%) SQL Server Management Studio (SSMS)
4 1 (0.056%) Team Foundation Server
General
1 216 (12.09%) Finance
2 93 (5.20%) Telecoms
3 75 (4.20%) Law
4 70 (3.92%) Retail
5 49 (2.74%) Legal
6 42 (2.35%) Banking
7 27 (1.51%) Manufacturing
8 23 (1.29%) German Language
9 21 (1.18%) French Language
10 17 (0.95%) Marketing
11 15 (0.84%) Advertising
12 13 (0.73%) Front Office
13 10 (0.56%) Back Office
13 10 (0.56%) Financial Institution
14 9 (0.50%) Electronics
15 7 (0.39%) Retail Banking
16 6 (0.34%) Italian Language
16 6 (0.34%) Publishing
17 3 (0.17%) Automotive
17 3 (0.17%) Investment Banking
Libraries, Frameworks & Software Standards
1 40 (2.24%) HTML
2 28 (1.57%) .NET
3 23 (1.29%) Software Packaging
4 19 (1.06%) CSS
5 13 (0.73%) jQuery
6 11 (0.62%) Web Services
6 11 (0.62%) XML
7 10 (0.56%) HTML5
8 8 (0.45%) ASP.NET
9 5 (0.28%) EDI
10 3 (0.17%) .NET Framework
10 3 (0.17%) COM
10 3 (0.17%) CSS3
10 3 (0.17%) REST
10 3 (0.17%) XSL
11 2 (0.11%) ASP.NET MVC
11 2 (0.11%) SOAP
12 1 (0.056%) EDIFACT
12 1 (0.056%) LAMP
12 1 (0.056%) WinForms
Miscellaneous
1 103 (5.76%) Analytical Skills
2 101 (5.65%) Blackberry
3 74 (4.14%) Driving Licence
4 58 (3.25%) iPhone
5 50 (2.80%) Management Information System
6 36 (2.01%) iPad
7 33 (1.85%) Data Centre
8 32 (1.79%) Video Conferencing
9 26 (1.45%) Smartphone
10 21 (1.18%) Statistics
11 19 (1.06%) Replication
12 18 (1.01%) EPoS
13 16 (0.90%) Enterprise Storage
14 15 (0.84%) Computer Science
15 14 (0.78%) CMDB
15 14 (0.78%) Fat Client
15 14 (0.78%) Thin Client
16 12 (0.67%) Handset
16 12 (0.67%) iSeries
17 9 (0.50%) Wiki
Operating Systems
1 1434 (80.25%) Windows
2 626 (35.03%) Windows Server
3 580 (32.46%) Windows 7
4 428 (23.95%) Windows Server 2008
5 341 (19.08%) Windows Server 2012
6 241 (13.49%) Windows 8
7 195 (10.91%) Windows Server 2003
8 171 (9.57%) Windows 10
9 161 (9.01%) Windows XP
10 144 (8.06%) Linux
11 85 (4.76%) Android
12 67 (3.75%) Mac OS X
13 50 (2.80%) Unix
14 48 (2.69%) Apple iOS
15 31 (1.73%) Windows Vista
16 30 (1.68%) Mac OS
17 25 (1.40%) Windows 2000
18 19 (1.06%) Windows 2000 Server
18 19 (1.06%) Windows Mobile
19 13 (0.73%) Windows Phone
Processes & Methodologies
1 447 (25.01%) ITIL
2 152 (8.51%) Service Management
3 89 (4.98%) Problem Management
4 65 (3.64%) Service Delivery
5 53 (2.97%) Change Management
6 52 (2.91%) ITIL V3
6 52 (2.91%) ITSM
7 50 (2.80%) Incident Management
8 47 (2.63%) Continuous Improvement
8 47 (2.63%) Time Management
9 44 (2.46%) CRM
9 44 (2.46%) Mentoring
10 43 (2.41%) Change Control
11 39 (2.18%) Workflow
12 34 (1.90%) Project Management
13 33 (1.85%) Line Management
14 30 (1.68%) Disaster Recovery
15 25 (1.40%) Kalman Filter
16 22 (1.23%) PRINCE2
16 22 (1.23%) Root Cause Analysis
Programming Languages
1 216 (12.09%) SQL
2 44 (2.46%) PowerShell
3 25 (1.40%) C#
4 19 (1.06%) JavaScript
5 13 (0.73%) C
6 9 (0.50%) T-SQL
7 8 (0.45%) VBA
8 7 (0.39%) C++
8 7 (0.39%) Java
8 7 (0.39%) VB
9 6 (0.34%) Perl
9 6 (0.34%) Python
10 4 (0.22%) Shell Script
10 4 (0.22%) VBScript
11 2 (0.11%) Bash Shell
11 2 (0.11%) PHP
11 2 (0.11%) PL/SQL
11 2 (0.11%) X++
12 1 (0.056%) Google Apps Script
12 1 (0.056%) XAML
Qualifications
1 252 (14.10%) Microsoft Certification
2 148 (8.28%) MCP
3 134 (7.50%) MCSE
4 126 (7.05%) Cisco Certification
5 120 (6.72%) CCNA
6 89 (4.98%) MCSA
7 81 (4.53%) Degree
8 71 (3.97%) MCITP
9 53 (2.97%) Security Cleared
10 40 (2.24%) ITIL Certification
11 37 (2.07%) SC Cleared
12 34 (1.90%) A+ Certification
13 28 (1.57%) MCTS
14 19 (1.06%) MCDST
15 15 (0.84%) CCNP
15 15 (0.84%) DV Cleared
15 15 (0.84%) Network+ Certification
16 14 (0.78%) VMware Certified Professional (VCP)
17 7 (0.39%) CCA
17 7 (0.39%) Citrix Certification
Quality Assurance & Compliance
1 221 (12.37%) SLA
2 16 (0.90%) QA
3 7 (0.39%) ISO/IEC 27001
4 5 (0.28%) ISO 9001
5 3 (0.17%) ISO 9000
5 3 (0.17%) PCI DSS
6 2 (0.11%) COBIT
6 2 (0.11%) DICOM
6 2 (0.11%) HL7
7 1 (0.056%) Data Quality
7 1 (0.056%) Sarbanes-Oxley
7 1 (0.056%) SSAE 16
System Software
1 1020 (57.08%) Active Directory
2 258 (14.44%) VMware Infrastructure
3 178 (9.96%) Hyper-V
4 102 (5.71%) XenApp
5 54 (3.02%) vSphere
6 42 (2.35%) XenDesktop
7 32 (1.79%) VMware ESXi
8 28 (1.57%) Terminal Services
9 19 (1.06%) Virtual Desktop
10 15 (0.84%) Terminal Server
11 6 (0.34%) VMware ESX
12 5 (0.28%) Firmware
12 5 (0.28%) Virtual Machines
13 4 (0.22%) Virtual Servers
13 4 (0.22%) VMware Workstation
14 3 (0.17%) XenServer
15 2 (0.11%) BlackBerry Internet Service
15 2 (0.11%) Microsoft Virtual Server
15 2 (0.11%) Squid
16 1 (0.056%) VMware Server
Systems Management
1 140 (7.83%) SCCM
2 26 (1.45%) Backup Exec
2 26 (1.45%) WSUS
3 20 (1.12%) Norton AntiVirus
4 16 (0.90%) SCOM
5 14 (0.78%) NetBackup
6 13 (0.73%) Nagios
7 8 (0.45%) AirWatch
8 6 (0.34%) Tivoli
9 4 (0.22%) Cisco UCCE
9 4 (0.22%) DameWare
9 4 (0.22%) OpenView
9 4 (0.22%) Perfmon
9 4 (0.22%) XenMobile
10 3 (0.17%) Casper Suite
10 3 (0.17%) Microsoft Intune
10 3 (0.17%) Sysprep
10 3 (0.17%) Systems Management Server (SMS)
11 2 (0.11%) FortiGate
11 2 (0.11%) Symantec Endpoint Protection
Vendors
1 933 (52.21%) Microsoft
2 460 (25.74%) VMware
3 356 (19.92%) Citrix
4 310 (17.35%) Cisco
5 127 (7.11%) Apple
6 78 (4.36%) HP
7 58 (3.25%) Dell
8 44 (2.46%) Avaya
9 39 (2.18%) Mitel
10 36 (2.01%) Symantec
10 36 (2.01%) Veeam
11 35 (1.96%) Juniper
12 34 (1.90%) Sage
13 30 (1.68%) IBM
14 24 (1.34%) CheckPoint
15 23 (1.29%) Adobe
15 23 (1.29%) NetApp
15 23 (1.29%) ServiceNow
16 21 (1.18%) SonicWALL
17 19 (1.06%) Lotus
Halifax, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 46 minutes ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 2 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £20000 - £30000 per annum + training, progression
Posted: 2 days ago
Bury St. Edmunds, Suffolk
Tec Partners
Salary: £22000.00 - £25000.00 per annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: Yesterday
London
Opus Recruitment Solutions Ltd
Salary: £0 - £32000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 2 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: uP TO £30K Plus Excellent Benefits
Posted: 2 days ago
Reigate, Surrey
Vantage Recruitment Solutions Ltd
Salary: Up to £38,000 per annum
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £30000 - £36000 per annum + bens
Posted: 3 days ago
Slough, Berkshire
Stott & May
Salary: £30000 - £32000 per annum + Bonus
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £35000 - £38000 per annum
Posted: Yesterday
Crawley, West Sussex
Vantage Recruitment Solutions Ltd
Salary: From £35,000 to £40,000 per annum Benefits package (Including Bonus)
Posted: 2 days ago
Tyne and Wear
Nigel Frank International Ltd
Posted: 6 days ago
Portsmouth, Hampshire
First Point
Salary: £28000.00 - £32000.00 per annum + Bonus + Benefits
Posted: 2 days ago
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: Up to £22,000 per annum
Posted: 2 days ago
Solihull, West Midlands (County)
Rullion IT Plus
Salary: £25000 - £30000 per annum
Posted: 4 days ago
City, London
Millshill Recruitment Ltd
Salary: £35000 per annum
Posted: 4 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 2 days ago
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: 2 days ago
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + On Call Allowance
Posted: 2 days ago
London
Harvey Nash plc
Salary: £42000 - £47000 per annum
Posted: Yesterday
Braintree, Essex
Pure Resourcing Solutions
Salary: £25000 - £28000 per annum
Posted: 4 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £22,000 to £24,000 per annum Circa £24000 + Bens (Depending on Ex
Posted: 3 days ago
Redhill, Surrey
ARC IT Recruitment Ltd
Salary: £30000 - £38000 per annum + bonus + benefits
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + pension + excellent training opportunities
Posted: 5 days ago
Farnborough, Hampshire
X4 Group
Salary: £22k - 30k per year
Posted: 2 days ago
Leeds, West Yorkshire
onezeero.
Salary: £20000 - £22000 per annum + benefits
Posted: 5 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Clearwater People Solutions
Salary: £25000 Per Annum benefits
Posted: 3 days ago