The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 261 314 371
Rank change year-on-year
+53 +57
Permanent jobs requiring a 2nd Line Support 1128 876 717
As % of all permanent IT jobs located in England 1.09% 0.87% 0.67%
As % of the Job Titles category 1.15% 0.92% 0.70%
Number of salaries quoted 984 790 619
Average salary £26,000 £25,500 £26,000
Average salary % change year-on-year
+1.96% -1.92%
90% offered a salary of more than £21,000 £21,500 £20,500
10% offered a salary of more than £35,000 £32,500 £35,000
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98061 95266 102493
As % of all permanent IT jobs located in England 94.68% 94.72% 95.25%
Number of salaries quoted 82304 78117 89013
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the England region.

2nd Line Support Salary Trend in England

2nd Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the England region over the 3 months to 24 December 2014.

2nd Line Support Salary Histogram in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +83 451 £27,500 - 23
South East -8 294 £26,500 +1.92% 15
North West +1 77 £23,500 +2.17% 15
Yorkshire +7 71 £22,500 - 10
East of England -18 67 £27,000 +3.34% 3
East Midlands +47 54 £23,500 +2.17% 4
South West +6 54 £23,500 - 3
West Midlands -11 52 £25,000 +11.11% 6
North East -15 11 £29,000 +13.72%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1729 (79.02%) Windows
2 1165 (53.24%) Active Directory
3 1064 (48.63%) Microsoft
4 716 (32.72%) MS Office
5 642 (29.34%) MS Exchange
6 633 (28.93%) MS Excel
7 604 (27.61%) Windows 7
8 526 (24.04%) Windows XP
9 516 (23.58%) Windows Server 2008
10 492 (22.49%) ITIL
11 429 (19.61%) VMware
12 396 (18.10%) Windows Server 2003
13 339 (15.49%) Citrix
14 335 (15.31%) TCP/IP
15 329 (15.04%) Firewall
16 313 (14.31%) Cisco
17 303 (13.85%) Blackberry
18 302 (13.80%) Microsoft Certification
19 292 (13.35%) DNS
20 289 (13.21%) VMware Infrastructure
21 288 (13.16%) SQL
22 287 (13.12%) SLA
23 274 (12.52%) Finance
24 273 (12.48%) LAN
25 271 (12.39%) Windows 8
26 268 (12.25%) Exchange Server 2010
27 266 (12.16%) Windows Server 2012
28 225 (10.28%) WAN
29 219 (10.01%) VPN
30 214 (9.78%) DHCP

2nd Line Support
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 642 (29.34%) MS Exchange
2 268 (12.25%) Exchange Server 2010
3 173 (7.91%) Exchange Server 2007
4 152 (6.95%) Blackberry Enterprise Server
5 126 (5.76%) Exchange Server 2003
6 91 (4.16%) Exchange Server 2013
7 88 (4.02%) IIS
8 84 (3.84%) SharePoint
9 53 (2.42%) Lync
10 39 (1.78%) IBM Notes
11 35 (1.60%) Live Communications Server
12 26 (1.19%) Apache
13 18 (0.82%) Exchange Server 2000
14 9 (0.41%) Tomcat
14 9 (0.41%) WorkSite
15 8 (0.37%) SharePoint 2013
16 6 (0.27%) SharePoint 2010
16 6 (0.27%) WebLogic
17 4 (0.18%) WebSphere
17 4 (0.18%) CMS
Applications
1 716 (32.72%) MS Office
2 633 (28.93%) MS Excel
3 65 (2.97%) MS PowerPoint
4 20 (0.91%) MS Visio
5 9 (0.41%) MS Project
6 6 (0.27%) Acrobat
7 5 (0.23%) PowerPivot
8 1 (0.046%) Adobe Creative Suite
8 1 (0.046%) Spreadsheet
Business Applications
1 8 (0.37%) Dynamics AX
2 7 (0.32%) Dynamics CRM
3 2 (0.091%) Dynamics NAV
3 2 (0.091%) Oracle EBS
3 2 (0.091%) BASE24
3 2 (0.091%) SAP Oil and Gas
4 1 (0.046%) Nortel Periphonics
4 1 (0.046%) SalesLogix
4 1 (0.046%) Remedy ITSM
4 1 (0.046%) Temenos T24
4 1 (0.046%) Sage 200
Cloud Services
1 91 (4.16%) Office 365
2 25 (1.14%) SaaS
3 10 (0.46%) Google Apps
4 9 (0.41%) IaaS
4 9 (0.41%) PaaS
5 6 (0.27%) Microsoft Azure
6 4 (0.18%) Cloud Computing
7 2 (0.091%) Amazon AWS
Communications & Networking
1 335 (15.31%) TCP/IP
2 329 (15.04%) Firewall
3 292 (13.35%) DNS
4 273 (12.48%) LAN
5 225 (10.28%) WAN
6 219 (10.01%) VPN
7 214 (9.78%) DHCP
8 137 (6.26%) Internet
9 123 (5.62%) VoIP
10 108 (4.94%) SAN
11 43 (1.97%) Wireless
12 35 (1.60%) Network Security
12 35 (1.60%) Broadband
13 30 (1.37%) NAS
14 27 (1.23%) Wi-Fi
15 25 (1.14%) IP Telephony
16 23 (1.05%) Cisco ASA
17 22 (1.01%) VLAN
17 22 (1.01%) ADSL
18 19 (0.87%) Cisco IOS
Database & Business Intelligence
1 204 (9.32%) SQL Server
2 29 (1.33%) MySQL
3 22 (1.01%) Crystal Reports
4 18 (0.82%) SQL Server 2005
5 15 (0.69%) SQL Server 2008
6 10 (0.46%) SQL Server Integration Services
7 9 (0.41%) SQL Server 2012
7 9 (0.41%) Oracle Database
8 8 (0.37%) Data Warehouse
9 5 (0.23%) Relational Database
10 4 (0.18%) MarkLogic
10 4 (0.18%) SQL Server Analysis Services
10 4 (0.18%) MS Access
10 4 (0.18%) SQL Server Reporting Services
11 3 (0.14%) SQL Server 2000
11 3 (0.14%) Big Data
12 2 (0.091%) FileMaker
12 2 (0.091%) Microsoft Analysis Services
12 2 (0.091%) Oracle Reports
13 1 (0.046%) Informix
Development Applications
1 12 (0.55%) Visual Studio
2 5 (0.23%) Eclipse
2 5 (0.23%) Subversion
3 4 (0.18%) Talend Open Studio
3 4 (0.18%) FishEye
4 3 (0.14%) Team Foundation Server
4 3 (0.14%) Toad
5 2 (0.091%) LabVIEW
6 1 (0.046%) JIRA
General
1 274 (12.52%) Finance
2 128 (5.85%) Telecoms
3 108 (4.94%) Retail
4 73 (3.34%) Banking
5 71 (3.24%) Law
6 50 (2.29%) Legal
7 28 (1.28%) Marketing
8 17 (0.78%) Manufacturing
8 17 (0.78%) Advertising
9 13 (0.59%) Back Office
9 13 (0.59%) German Language
10 10 (0.46%) Financial Institution
10 10 (0.46%) Publishing
11 8 (0.37%) Front Office
11 8 (0.37%) Investment Banking
12 7 (0.32%) French Language
13 5 (0.23%) Retail Banking
13 5 (0.23%) Automotive
14 4 (0.18%) Games
14 4 (0.18%) Electronics
Libraries, Frameworks & Software Standards
1 60 (2.74%) .NET
2 28 (1.28%) HTML
3 23 (1.05%) XML
4 22 (1.01%) CSS
5 16 (0.73%) Web Services
5 16 (0.73%) ASP.NET
6 9 (0.41%) FIX Protocol
7 7 (0.32%) WSE
7 7 (0.32%) SOAP
8 6 (0.27%) J2EE
9 5 (0.23%) .NET Framework
10 4 (0.18%) Software Packaging
10 4 (0.18%) Spring
11 3 (0.14%) LAMP
11 3 (0.14%) Flash
11 3 (0.14%) COM
12 2 (0.091%) XSLT
12 2 (0.091%) WebSphere MQ
12 2 (0.091%) Application Packaging
12 2 (0.091%) HTML5
Miscellaneous
1 303 (13.85%) Blackberry
2 86 (3.93%) Analytical Skills
3 58 (2.65%) iPhone
4 48 (2.19%) Management Information System
5 46 (2.10%) Clustering
6 41 (1.87%) Replication
7 34 (1.55%) Thin Client
7 34 (1.55%) Fat Client
8 27 (1.23%) Video Conferencing
8 27 (1.23%) PDA
9 26 (1.19%) Enterprise Software
10 22 (1.01%) Computer Science
11 21 (0.96%) Statistics
12 20 (0.91%) iPad
13 19 (0.87%) Mathematics
14 18 (0.82%) EPoS
15 16 (0.73%) Handset
15 16 (0.73%) User Experience
16 13 (0.59%) CMDB
16 13 (0.59%) iSeries
Operating Systems
1 1729 (79.02%) Windows
2 604 (27.61%) Windows 7
3 526 (24.04%) Windows XP
4 516 (23.58%) Windows Server 2008
5 396 (18.10%) Windows Server 2003
6 271 (12.39%) Windows 8
7 266 (12.16%) Windows Server 2012
8 183 (8.36%) Linux
9 136 (6.22%) Windows Vista
10 105 (4.80%) Mac OS X
11 99 (4.52%) UNIX
12 85 (3.88%) Android
13 68 (3.11%) Windows 2000 Server
14 54 (2.47%) Apple iOS
15 38 (1.74%) Windows 2000
16 29 (1.33%) Mac OS
17 25 (1.14%) Solaris
18 19 (0.87%) VMS
19 17 (0.78%) Red Hat Enterprise Linux
20 15 (0.69%) Windows Mobile
Processes & Methodologies
1 492 (22.49%) ITIL
2 121 (5.53%) Incident Management
3 93 (4.25%) Service Delivery
4 81 (3.70%) Service Management
5 77 (3.52%) Problem Management
6 68 (3.11%) Software Deployment
7 65 (2.97%) Release Management
8 60 (2.74%) Time Management
8 60 (2.74%) CRM
9 51 (2.33%) Software Distribution
10 47 (2.15%) Change Control
11 43 (1.97%) Root Cause Analysis
12 42 (1.92%) Change Management
13 41 (1.87%) Disaster Recovery
13 41 (1.87%) Asset Management
13 41 (1.87%) Kalman Filter
14 40 (1.83%) High Availability
15 29 (1.33%) Information Security
16 26 (1.19%) Migration
17 24 (1.10%) Continuous Improvement
Programming Languages
1 288 (13.16%) SQL
2 50 (2.29%) Java
3 41 (1.87%) C
4 40 (1.83%) PowerShell
5 26 (1.19%) C#
6 24 (1.10%) JavaScript
7 20 (0.91%) VB
8 18 (0.82%) T-SQL
9 15 (0.69%) VBScript
9 15 (0.69%) VB.NET
10 12 (0.55%) VBA
10 12 (0.55%) PL/SQL
11 10 (0.46%) Bash Shell
11 10 (0.46%) Perl
12 8 (0.37%) PHP
13 5 (0.23%) C++
13 5 (0.23%) VB6
14 4 (0.18%) Python
15 3 (0.14%) Objective-C
16 2 (0.091%) MATLAB
Qualifications
1 302 (13.80%) Microsoft Certification
2 167 (7.63%) MCSE
3 166 (7.59%) MCP
4 164 (7.50%) Security Cleared
5 128 (5.85%) Degree
6 126 (5.76%) Cisco Certification
7 122 (5.58%) CCNA
8 121 (5.53%) MCITP
9 95 (4.34%) SC Cleared
10 93 (4.25%) MCSA
11 84 (3.84%) DV Cleared
12 51 (2.33%) MCTS
13 46 (2.10%) ITIL Certification
14 41 (1.87%) A+ Certification
15 34 (1.55%) MCDST
16 25 (1.14%) VMware Certified Professional (VCP)
17 18 (0.82%) ITIL Foundation Certificate
18 17 (0.78%) Citrix Certification
19 16 (0.73%) CCSA
20 15 (0.69%) JNCIA
Quality Assurance & Compliance
1 287 (13.12%) SLA
2 27 (1.23%) ISO/IEC 27001
3 11 (0.50%) ISO 9001
4 5 (0.23%) QA
5 3 (0.14%) PCI DSS
5 3 (0.14%) Sarbanes-Oxley
6 2 (0.091%) ISO 8583
System Software
1 1165 (53.24%) Active Directory
2 289 (13.21%) VMware Infrastructure
3 107 (4.89%) Hyper-V
4 81 (3.70%) vSphere
5 80 (3.66%) XenApp
6 53 (2.42%) Terminal Services
7 21 (0.96%) VMware ESXi
8 16 (0.73%) XenDesktop
9 14 (0.64%) VMware ESX
10 13 (0.59%) VMware Workstation
11 12 (0.55%) vCloud
12 11 (0.50%) Citrix Presentation Server
13 8 (0.37%) XenServer
14 6 (0.27%) Firmware
14 6 (0.27%) Terminal Server
15 3 (0.14%) Microsoft App-V
15 3 (0.14%) Microsoft Virtual Server
16 1 (0.046%) VMware Server
16 1 (0.046%) Xen
16 1 (0.046%) ISA Server
Systems Management
1 142 (6.49%) SCCM
2 76 (3.47%) Backup Exec
3 48 (2.19%) OpenView Configuration Management
4 47 (2.15%) WSUS
4 47 (2.15%) Systems Management Server (SMS)
5 33 (1.51%) SCOM
6 26 (1.19%) Norton AntiVirus
7 10 (0.46%) NetBackup
8 9 (0.41%) HP Data Protector
9 5 (0.23%) Casper Suite
9 5 (0.23%) ServiceCenter
9 5 (0.23%) WMI
9 5 (0.23%) Tivoli
10 4 (0.18%) Nagios
10 4 (0.18%) ARCserve
11 3 (0.14%) CiscoWorks
11 3 (0.14%) Dollar Universe
12 2 (0.091%) Symantec Enterprise Vault
12 2 (0.091%) SCDPM
12 2 (0.091%) OpenView
Vendors
1 1064 (48.63%) Microsoft
2 429 (19.61%) VMware
3 339 (15.49%) Citrix
4 313 (14.31%) Cisco
5 172 (7.86%) HP
6 146 (6.67%) Apple
7 81 (3.70%) Symantec
8 78 (3.56%) Dell
9 77 (3.52%) Avaya
10 75 (3.43%) McAfee
11 67 (3.06%) Fujitsu
12 62 (2.83%) Oracle
13 59 (2.70%) Sophos
14 54 (2.47%) Bloomberg
15 43 (1.97%) Reuters
16 41 (1.87%) Mitel
17 39 (1.78%) Lotus
18 36 (1.65%) Juniper
18 36 (1.65%) Veeam
19 34 (1.55%) NetApp
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: 8 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 22 hours ago
Burton-On-Trent, Staffordshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
4it Recruitment Ltd
Salary: Up to £28,000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
IT Connections
Salary: £20,000 to £25,000
Posted: Yesterday
Crewe, Cheshire
Shortlist Recruitment Ltd
Salary: £25000 - £30000 per annum + pension, healthcare
Posted: Yesterday
Leeds, West Yorkshire
Vertical IT
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 3 days ago
London
Coal IT Services
Salary: £30,000 per annum plus excellent benefits
Posted: 3 days ago
Heywood, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Car, Benefits
Posted: 3 days ago
Woking, Surrey
Edge Specialist Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 3 days ago
Salford, Lancashire
Premier Media
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
London
Premier IT
Salary: £26000 - £29000 per annum
Posted: 3 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 4 days ago
Huddersfield, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £20000 - £22000 per annum + Excellent Benefits
Posted: 4 days ago
Tadcaster, North Yorkshire
Oscar Associates (UK) Ltd
Salary: £22000 - £24000 per annum + Beneifts
Posted: 4 days ago
Gloucester, Gloucestershire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £20,000 to £30,000 per annum depending on experience
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus
Posted: 4 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Salary: £23000 - £28000 per annum
Posted: 4 days ago