The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 193 173 221
Rank change year-on-year
-20 +48
Permanent jobs citing Customer Engagement 31 74 33
As % of all permanent IT jobs located in the North West 0.57% 1.21% 0.48%
As % of the Processes & Methodologies category 0.66% 1.37% 0.56%
Number of salaries quoted 20 5 23
Median salary £42,750 £40,000 £50,000
Median salary % change year-on-year
+6.87% -20.00%
90% offered a salary of more than £26,650 £18,500 £34,500
10% offered a salary of more than £62,750 £65,500 £75,000
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4693 5394 5876
As % of all permanent IT jobs located in the North West 85.89% 88.32% 85.63%
Number of salaries quoted 3973 4298 4724
Median salary £42,500 £40,000 £39,000
Median salary % change year-on-year
+6.25% +2.56%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 24 May 2016.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +17 19 £43,000 +47.00% 4
Cheshire -29 12 £37,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 24 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Customer Engagement.

1 19 (44.19%) Microsoft
2 18 (41.86%) SQL Server
3 17 (39.53%) Amazon AWS
4 16 (37.21%) Presales
4 16 (37.21%) SQL
4 16 (37.21%) Degree
5 15 (34.88%) VMware
5 15 (34.88%) Cisco
5 15 (34.88%) NetApp
6 14 (32.56%) EMC
6 14 (32.56%) Service Delivery
6 14 (32.56%) Microsoft Azure
6 14 (32.56%) Continuous Improvement
7 13 (30.23%) PRINCE2
7 13 (30.23%) CRM
7 13 (30.23%) Citrix
7 13 (30.23%) HP
8 12 (27.91%) Project Management
8 12 (27.91%) ITIL
8 12 (27.91%) Amazon EC2
9 11 (25.58%) Identity Management
9 11 (25.58%) TOGAF
10 10 (23.26%) Service Management
10 10 (23.26%) Business Development
10 10 (23.26%) Computer Science
10 10 (23.26%) Data Modelling
10 10 (23.26%) Data Architecture
10 10 (23.26%) SQL Server 2008
10 10 (23.26%) Neo4j
10 10 (23.26%) MongoDB

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (23.26%) Elasticsearch
2 5 (11.63%) Skype for Business
3 3 (6.98%) SharePoint
4 2 (4.65%) BizTalk Server
5 1 (2.33%) SAS
Applications
1 1 (2.33%) MS Excel
1 1 (2.33%) MS Office
1 1 (2.33%) MS PowerPoint
1 1 (2.33%) SPSS
Business Applications
1 3 (6.98%) Dynamics CRM
Cloud Services
1 17 (39.53%) Amazon AWS
2 14 (32.56%) Microsoft Azure
3 12 (27.91%) Amazon EC2
4 9 (20.93%) IaaS
5 8 (18.60%) PaaS
6 4 (9.30%) Amazon S3
7 2 (4.65%) Office 365
8 1 (2.33%) Cloud Computing
8 1 (2.33%) Yammer
Communications & Networking
1 5 (11.63%) NetScaler
2 4 (9.30%) Internet
3 2 (4.65%) LDAP
3 2 (4.65%) NAS
3 2 (4.65%) OpenVPN
3 2 (4.65%) SAN
3 2 (4.65%) VPN
4 1 (2.33%) SMS
Database & Business Intelligence
1 18 (41.86%) SQL Server
2 10 (23.26%) MongoDB
2 10 (23.26%) Neo4j
2 10 (23.26%) NoSQL
2 10 (23.26%) SQL Server 2008
3 8 (18.60%) DB2
3 8 (18.60%) MySQL
4 6 (13.95%) Data Warehouse
5 4 (9.30%) Amazon RDS
5 4 (9.30%) Amazon Redshift
5 4 (9.30%) Microsoft Analysis Services
5 4 (9.30%) SQL Server Analysis Services
5 4 (9.30%) SQL Server Integration Services
5 4 (9.30%) SQL Server Reporting Services
6 2 (4.65%) Data Mining
General
1 8 (18.60%) Publishing
2 3 (6.98%) Marketing
3 1 (2.33%) Finance
3 1 (2.33%) Games
Job Titles
1 11 (25.58%) Architect
1 11 (25.58%) DBA
1 11 (25.58%) SQL DBA
2 8 (18.60%) Solutions Architect
3 7 (16.28%) Senior DBA
3 7 (16.28%) Senior SQL DBA
4 5 (11.63%) Consultant
5 4 (9.30%) Citrix Consultant
5 4 (9.30%) SQL Server DBA
6 3 (6.98%) Citrix Engineer
6 3 (6.98%) Enterprise Architect
6 3 (6.98%) Junior
6 3 (6.98%) Junior Consultant
6 3 (6.98%) Project Manager
7 2 (4.65%) Account Manager
7 2 (4.65%) Business Manager
7 2 (4.65%) Development Manager
7 2 (4.65%) Programme Manager
7 2 (4.65%) Relationships Manager
7 2 (4.65%) Support Engineer
Libraries, Frameworks & Software Standards
1 4 (9.30%) Web Services
2 2 (4.65%) .NET
Miscellaneous
1 10 (23.26%) Computer Science
2 9 (20.93%) Data Centre
3 8 (18.60%) CMDB
4 4 (9.30%) Replication
5 1 (2.33%) Analytical Skills
5 1 (2.33%) Blog
5 1 (2.33%) Data Structures
5 1 (2.33%) Economics
5 1 (2.33%) Enterprise Software
5 1 (2.33%) Hybrid Cloud
5 1 (2.33%) Mathematics
5 1 (2.33%) Mobile App
5 1 (2.33%) Private Cloud
Operating Systems
1 2 (4.65%) CentOS
1 2 (4.65%) Debian
1 2 (4.65%) Linux
Processes & Methodologies
1 16 (37.21%) Presales
2 14 (32.56%) Continuous Improvement
2 14 (32.56%) Service Delivery
3 13 (30.23%) CRM
3 13 (30.23%) PRINCE2
4 12 (27.91%) ITIL
4 12 (27.91%) Project Management
5 11 (25.58%) Identity Management
5 11 (25.58%) TOGAF
6 10 (23.26%) Business Development
6 10 (23.26%) Data Architecture
6 10 (23.26%) Data Modelling
6 10 (23.26%) Performance Tuning
6 10 (23.26%) Service Management
7 9 (20.93%) Requirements Analysis
8 8 (18.60%) IT Governance
8 8 (18.60%) Line Management
8 8 (18.60%) Software Engineering
8 8 (18.60%) Technical Architecture
8 8 (18.60%) Zachman Framework
Programming Languages
1 16 (37.21%) SQL
2 5 (11.63%) PowerShell
2 5 (11.63%) Python
2 5 (11.63%) Ruby
3 3 (6.98%) C
4 2 (4.65%) C#
Qualifications
1 16 (37.21%) Degree
2 8 (18.60%) ISEB
2 8 (18.60%) PMI Certification
2 8 (18.60%) PMP
3 3 (6.98%) SC Cleared
3 3 (6.98%) Security Cleared
4 1 (2.33%) CCA
4 1 (2.33%) Citrix Certification
Quality Assurance & Compliance
1 8 (18.60%) ISO/IEC 27001
2 6 (13.95%) ISO 9001
2 6 (13.95%) PCI DSS
3 2 (4.65%) Data Quality
System Software
1 8 (18.60%) VMware Infrastructure
2 5 (11.63%) Active Directory
2 5 (11.63%) Microsoft App-V
2 5 (11.63%) vSphere
2 5 (11.63%) XenApp
2 5 (11.63%) XenDesktop
2 5 (11.63%) XenServer
Systems Management
1 8 (18.60%) SCVMM
2 5 (11.63%) SCCM
3 2 (4.65%) Nagios
4 1 (2.33%) Opscode Chef
4 1 (2.33%) Puppet
Vendors
1 19 (44.19%) Microsoft
2 15 (34.88%) Cisco
2 15 (34.88%) NetApp
2 15 (34.88%) VMware
3 14 (32.56%) EMC
4 13 (30.23%) Citrix
4 13 (30.23%) HP
5 8 (18.60%) BMC
5 8 (18.60%) CheckPoint
5 8 (18.60%) IBM
5 8 (18.60%) Juniper
5 8 (18.60%) Oracle
6 5 (11.63%) AppSense
7 2 (4.65%) Red Hat
7 2 (4.65%) SAP
8 1 (2.33%) Computacenter
8 1 (2.33%) F5
8 1 (2.33%) Intel Security
Oldham, Lancashire
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Salary: £20000 - £25000 per annum + Benefits
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Salary: £30000 - £40000 per annum
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