The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 206 232 235
Rank change year-on-year
+26 +3
Permanent jobs citing Customer Engagement 37 5 19
As % of all permanent IT jobs located in the North West 0.56% 0.077% 0.26%
As % of the Processes & Methodologies category 0.67% 0.093% 0.33%
Number of salaries quoted 13 5 17
Average salary £42,500 £42,000 £65,000
Average salary % change year-on-year
+1.19% -35.38%
UK excluding London average salary £50,000 £50,000 £50,000
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5542 5402 5832
As % of all permanent IT jobs located in the North West 83.25% 82.99% 80.11%
Number of salaries quoted 4578 4452 4821
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,000 £25,000
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 6 March 2015.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 26 £45,000 - 13
Manchester +7 9 £45,000 +7.14% 2
Lancashire - 2 £42,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 6 March 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 47 (79.66%) Retail
2 46 (77.97%) Finance
3 38 (64.41%) Risk Management
3 38 (64.41%) Financial Institution
3 38 (64.41%) Wireless
4 26 (44.07%) C#
4 26 (44.07%) .NET
5 21 (35.59%) T-SQL
6 19 (32.20%) VB
7 17 (28.81%) Java
8 14 (23.73%) PHP
9 13 (22.03%) MS Excel
9 13 (22.03%) Microsoft
9 13 (22.03%) Agile Software Development
10 11 (18.64%) SLA
10 11 (18.64%) SQL
11 10 (16.95%) Windows
12 9 (15.25%) SQL Server
12 9 (15.25%) .NET Framework
13 8 (13.56%) HTML
14 7 (11.86%) Web Services
14 7 (11.86%) PRINCE2
14 7 (11.86%) OO
14 7 (11.86%) Project Management
14 7 (11.86%) .NET Remoting
14 7 (11.86%) SQL Server Integration Services
14 7 (11.86%) WCF
14 7 (11.86%) LINQ
14 7 (11.86%) TDD
14 7 (11.86%) Scrum

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 6 March 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (8.47%) JBoss
2 4 (6.78%) SharePoint
3 3 (5.08%) IIS
4 2 (3.39%) Apache
Applications
1 13 (22.03%) MS Excel
2 4 (6.78%) MS Project
3 3 (5.08%) MS Office
4 1 (1.69%) Photoshop
4 1 (1.69%) Adobe Illustrator
4 1 (1.69%) InDesign
4 1 (1.69%) Adobe Creative Suite
Business Applications
1 3 (5.08%) Dynamics CRM
1 3 (5.08%) Dynamics AX
2 2 (3.39%) SAP WM
3 1 (1.69%) SAP CRM
3 1 (1.69%) SAP FI/CO
3 1 (1.69%) SAP CO
3 1 (1.69%) Google Analytics
3 1 (1.69%) Agresso
3 1 (1.69%) WebTrends
3 1 (1.69%) SAP FI
Cloud Services
1 3 (5.08%) Office 365
Communications & Networking
1 38 (64.41%) Wireless
2 2 (3.39%) VPN
3 1 (1.69%) DNS
3 1 (1.69%) SSL
3 1 (1.69%) Firewall
3 1 (1.69%) Network Security
3 1 (1.69%) HTTP
3 1 (1.69%) TCP/IP
Database & Business Intelligence
1 9 (15.25%) SQL Server
2 7 (11.86%) SQL Server Integration Services
3 4 (6.78%) MongoDB
3 4 (6.78%) DTS
4 1 (1.69%) MySQL
Development Applications
1 3 (5.08%) Team Foundation Server
2 2 (3.39%) Jenkins
2 2 (3.39%) Maven
2 2 (3.39%) Git (software)
3 1 (1.69%) Dreamweaver
General
1 47 (79.66%) Retail
2 46 (77.97%) Finance
3 38 (64.41%) Financial Institution
4 3 (5.08%) Manufacturing
5 1 (1.69%) Marketing
Job Titles
1 36 (61.02%) Developer
2 12 (20.34%) .NET Developer
3 11 (18.64%) PHP Developer
4 5 (8.47%) Analyst
4 5 (8.47%) Consultant
5 4 (6.78%) Web Developer
5 4 (6.78%) Project Manager
5 4 (6.78%) C# Developer
5 4 (6.78%) C# Web Developer
5 4 (6.78%) IT Project Manager
5 4 (6.78%) C# .NET Developer
6 3 (5.08%) Microsoft Consultant
6 3 (5.08%) Dynamics AX Consultant
6 3 (5.08%) Senior Developer
7 2 (3.39%) Business Analyst
7 2 (3.39%) Service Desk Analyst
7 2 (3.39%) Service Analyst
7 2 (3.39%) Administrator
7 2 (3.39%) SAP WM Consultant
7 2 (3.39%) IT Administrator
Libraries, Frameworks & Software Standards
1 26 (44.07%) .NET
2 9 (15.25%) .NET Framework
3 8 (13.56%) HTML
4 7 (11.86%) Web Services
4 7 (11.86%) WCF
4 7 (11.86%) LINQ
4 7 (11.86%) .NET Remoting
4 7 (11.86%) ADO.NET Entity Framework
5 6 (10.17%) XML
6 5 (8.47%) XSD
6 5 (8.47%) XSLT
6 5 (8.47%) Middleware
7 4 (6.78%) WinForms
7 4 (6.78%) ASP.NET
7 4 (6.78%) HTML5
7 4 (6.78%) ASP.NET Web API
8 3 (5.08%) SOAP
8 3 (5.08%) RESTful
9 2 (3.39%) Apache Camel
9 2 (3.39%) Spring
Miscellaneous
1 4 (6.78%) Computer Science
2 3 (5.08%) Analytical Skills
Operating Systems
1 10 (16.95%) Windows
2 2 (3.39%) Windows XP
2 2 (3.39%) Windows Server 2003
2 2 (3.39%) Windows 2000 Server
2 2 (3.39%) Windows 7
3 1 (1.69%) Linux
Processes & Methodologies
1 38 (64.41%) Risk Management
2 13 (22.03%) Agile Software Development
3 7 (11.86%) TDD
3 7 (11.86%) Scrum
3 7 (11.86%) MVC
3 7 (11.86%) Project Management
3 7 (11.86%) PRINCE2
3 7 (11.86%) OO
4 5 (8.47%) ITIL
5 4 (6.78%) ERP
5 4 (6.78%) CRM
5 4 (6.78%) OOP
5 4 (6.78%) Service Management
5 4 (6.78%) Stakeholder Management
5 4 (6.78%) Kanban
5 4 (6.78%) Web Development
5 4 (6.78%) User Acceptance Testing
5 4 (6.78%) Waterfall
6 3 (5.08%) Business Continuity
6 3 (5.08%) Automated Testing
Programming Languages
1 26 (44.07%) C#
2 21 (35.59%) T-SQL
3 19 (32.20%) VB
4 17 (28.81%) Java
5 14 (23.73%) PHP
6 11 (18.64%) SQL
7 5 (8.47%) JavaScript
8 3 (5.08%) XPath
9 1 (1.69%) PowerShell
9 1 (1.69%) Bash Shell
Qualifications
1 5 (8.47%) Degree
2 3 (5.08%) Microsoft Certification
2 3 (5.08%) ACCA
2 3 (5.08%) CIPFA
2 3 (5.08%) CIMA
2 3 (5.08%) ICAEW
3 1 (1.69%) ITIL Certification
3 1 (1.69%) PRINCE2 Practitioner
3 1 (1.69%) VCP4
Quality Assurance & Compliance
1 11 (18.64%) SLA
2 1 (1.69%) QA
System Software
1 2 (3.39%) Terminal Server
2 1 (1.69%) Active Directory
Systems Management
1 4 (6.78%) Systems Management Server (SMS)
Vendors
1 13 (22.03%) Microsoft
2 4 (6.78%) Facebook
2 4 (6.78%) Twitter
2 4 (6.78%) SAP
3 2 (3.39%) Red Hat
4 1 (1.69%) Salesforce.com
4 1 (1.69%) Google
4 1 (1.69%) ClickTale
4 1 (1.69%) Adobe
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