The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 222 219 208
Rank change year-on-year
-3 -11
Permanent jobs citing Customer Engagement 21 39 50
As % of all permanent IT jobs located in the North West 0.36% 0.59% 0.71%
As % of the Processes & Methodologies category 0.41% 0.67% 0.83%
Number of salaries quoted 17 2 23
Median salary £55,000 £66,250 £50,000
Median salary % change year-on-year
-16.98% +32.50%
UK excluding London median salary £50,000 £50,000 £52,500
% change year-on-year
- -4.76%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5103 5841 6042
As % of all permanent IT jobs located in the North West 87.10% 88.80% 85.59%
Number of salaries quoted 4250 4733 4780
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 27 July 2016.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +23 18 £55,000 -8.33% 1
Cheshire +10 2 £40,000 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 27 July 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Customer Engagement.

1 22 (43.14%) SQL
1 22 (43.14%) SQL Server
1 22 (43.14%) VMware
2 20 (39.22%) Amazon AWS
3 18 (35.29%) Cisco
3 18 (35.29%) NetApp
4 17 (33.33%) Microsoft
5 16 (31.37%) PRINCE2
5 16 (31.37%) Degree
5 16 (31.37%) Presales
6 15 (29.41%) ITIL
6 15 (29.41%) ISO/IEC 27001
7 14 (27.45%) Service Delivery
7 14 (27.45%) CRM
7 14 (27.45%) Amazon EC2
7 14 (27.45%) Continuous Improvement
8 13 (25.49%) Microsoft Azure
8 13 (25.49%) Project Management
8 13 (25.49%) HP
8 13 (25.49%) EMC
8 13 (25.49%) Business Intelligence
8 13 (25.49%) Citrix
8 13 (25.49%) Computer Science
8 13 (25.49%) Agile Software Development
9 12 (23.53%) Software Engineering
9 12 (23.53%) Data Modelling
9 12 (23.53%) NoSQL
9 12 (23.53%) Elasticsearch
9 12 (23.53%) Data Architecture
9 12 (23.53%) SQL Server 2008

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (23.53%) Elasticsearch
2 5 (9.80%) Skype for Business
3 3 (5.88%) SAS
4 2 (3.92%) BizTalk Server
4 2 (3.92%) SharePoint
5 1 (1.96%) Apache
5 1 (1.96%) nginx
Applications
1 3 (5.88%) MS Excel
1 3 (5.88%) SPSS
2 1 (1.96%) MS Office
2 1 (1.96%) MS PowerPoint
Business Applications
1 4 (7.84%) Dynamics CRM
Cloud Services
1 20 (39.22%) Amazon AWS
2 14 (27.45%) Amazon EC2
3 13 (25.49%) Microsoft Azure
4 8 (15.69%) IaaS
4 8 (15.69%) PaaS
5 6 (11.76%) Amazon S3
6 2 (3.92%) Office 365
7 1 (1.96%) Cloud Computing
7 1 (1.96%) SaaS
Communications & Networking
1 9 (17.65%) NAS
1 9 (17.65%) SAN
2 6 (11.76%) Internet
3 5 (9.80%) LDAP
3 5 (9.80%) NetScaler
3 5 (9.80%) OpenVPN
3 5 (9.80%) VPN
4 4 (7.84%) DNS
4 4 (7.84%) Firewall
5 3 (5.88%) SMS
6 2 (3.92%) Broadband
6 2 (3.92%) Unified Communications
Database & Business Intelligence
1 22 (43.14%) SQL Server
2 12 (23.53%) NoSQL
2 12 (23.53%) SQL Server 2008
3 10 (19.61%) Data Warehouse
4 8 (15.69%) DB2
4 8 (15.69%) MongoDB
4 8 (15.69%) MySQL
4 8 (15.69%) Neo4j
5 6 (11.76%) Amazon Redshift
6 4 (7.84%) Data Mining
7 2 (3.92%) Amazon RDS
7 2 (3.92%) Microsoft Analysis Services
7 2 (3.92%) SQL Server Analysis Services
7 2 (3.92%) SQL Server Integration Services
7 2 (3.92%) SQL Server Reporting Services
Development Applications
1 4 (7.84%) Team Foundation Server
General
1 8 (15.69%) Publishing
2 2 (3.92%) Marketing
2 2 (3.92%) Telecoms
3 1 (1.96%) Finance
3 1 (1.96%) Games
Job Titles
1 14 (27.45%) DBA
1 14 (27.45%) SQL DBA
2 12 (23.53%) Senior DBA
2 12 (23.53%) Senior SQL DBA
3 8 (15.69%) Architect
3 8 (15.69%) Solutions Architect
4 7 (13.73%) Consultant
5 5 (9.80%) Administrator
6 4 (7.84%) Citrix Consultant
6 4 (7.84%) Linux Engineer
6 4 (7.84%) Linux Support
6 4 (7.84%) Linux Support Engineer
6 4 (7.84%) SQL Server DBA
6 4 (7.84%) Support Engineer
7 3 (5.88%) Citrix Engineer
7 3 (5.88%) Junior
7 3 (5.88%) Junior Consultant
7 3 (5.88%) Project Manager
8 2 (3.92%) Account Manager
8 2 (3.92%) Programme Manager
Libraries, Frameworks & Software Standards
1 5 (9.80%) Web Services
2 4 (7.84%) .NET
3 3 (5.88%) RESTful
4 2 (3.92%) .NET Framework
4 2 (3.92%) ASP.NET
4 2 (3.92%) CSS
4 2 (3.92%) jQuery
4 2 (3.92%) SOAP
4 2 (3.92%) Twitter Bootstrap
5 1 (1.96%) JSON
5 1 (1.96%) XML
Miscellaneous
1 13 (25.49%) Computer Science
2 9 (17.65%) Data Centre
3 8 (15.69%) CMDB
4 3 (5.88%) Analytical Skills
4 3 (5.88%) Data Structures
5 2 (3.92%) Enterprise Software
5 2 (3.92%) Replication
6 1 (1.96%) Economics
6 1 (1.96%) Mathematics
Operating Systems
1 6 (11.76%) Linux
2 5 (9.80%) CentOS
2 5 (9.80%) Debian
3 1 (1.96%) Windows
Processes & Methodologies
1 16 (31.37%) Presales
1 16 (31.37%) PRINCE2
2 15 (29.41%) ITIL
3 14 (27.45%) Continuous Improvement
3 14 (27.45%) CRM
3 14 (27.45%) Service Delivery
4 13 (25.49%) Agile Software Development
4 13 (25.49%) Business Intelligence
4 13 (25.49%) Project Management
5 12 (23.53%) Data Architecture
5 12 (23.53%) Data Modelling
5 12 (23.53%) Software Engineering
6 11 (21.57%) Mentoring
7 10 (19.61%) Scrum
7 10 (19.61%) Service Management
8 9 (17.65%) Business Development
8 9 (17.65%) Identity Management
8 9 (17.65%) Requirements Analysis
9 8 (15.69%) IT Governance
9 8 (15.69%) Technical Architecture
Programming Languages
1 22 (43.14%) SQL
2 9 (17.65%) PowerShell
3 5 (9.80%) Python
3 5 (9.80%) Ruby
4 4 (7.84%) C#
5 2 (3.92%) JavaScript
Qualifications
1 16 (31.37%) Degree
2 8 (15.69%) ISEB
2 8 (15.69%) PMI Certification
2 8 (15.69%) PMP
3 2 (3.92%) CCNA
3 2 (3.92%) Cisco Certification
3 2 (3.92%) MCP
4 1 (1.96%) CCA
4 1 (1.96%) Citrix Certification
Quality Assurance & Compliance
1 15 (29.41%) ISO/IEC 27001
2 10 (19.61%) PCI DSS
3 6 (11.76%) ISO 9001
4 2 (3.92%) Data Quality
System Software
1 8 (15.69%) Virtual Machines
1 8 (15.69%) VMware Infrastructure
2 5 (9.80%) Active Directory
2 5 (9.80%) Microsoft App-V
2 5 (9.80%) vSphere
2 5 (9.80%) XenApp
2 5 (9.80%) XenDesktop
2 5 (9.80%) XenServer
3 4 (7.84%) VMware ESX
3 4 (7.84%) VMware ESXi
Systems Management
1 8 (15.69%) SCVMM
2 5 (9.80%) Nagios
2 5 (9.80%) SCCM
3 4 (7.84%) Opscode Chef
3 4 (7.84%) Puppet
3 4 (7.84%) SCOM
Vendors
1 22 (43.14%) VMware
2 18 (35.29%) Cisco
2 18 (35.29%) NetApp
3 17 (33.33%) Microsoft
4 13 (25.49%) Citrix
4 13 (25.49%) EMC
4 13 (25.49%) HP
5 8 (15.69%) BMC
5 8 (15.69%) CheckPoint
5 8 (15.69%) IBM
5 8 (15.69%) Juniper
5 8 (15.69%) Oracle
6 5 (9.80%) AppSense
6 5 (9.80%) Red Hat
7 4 (7.84%) SAP
8 2 (3.92%) Avaya
8 2 (3.92%) Mitel
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