The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 205 221 228
Rank change year-on-year
+16 +7
Permanent jobs citing Customer Engagement 51 31 14
As % of all permanent IT jobs located in the North West 0.74% 0.42% 0.20%
As % of the Processes & Methodologies category 0.87% 0.50% 0.25%
Number of salaries quoted 5 3 12
Average salary £60,000 £30,500 £40,000
Average salary % change year-on-year
+96.72% -23.75%
UK excluding London average salary £45,000 £45,500 £44,000
% change year-on-year
-1.09% +3.40%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5885 6212 5530
As % of all permanent IT jobs located in the North West 85.92% 83.56% 79.80%
Number of salaries quoted 4882 4949 4701
Average salary £41,000 £40,000 £38,500
Average salary % change year-on-year
+2.50% +3.89%
90% offered a salary of more than £28,000 £27,500 £27,204
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 2 September 2015.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +21 34 - -
Manchester -2 14 £60,000 +96.72% 5
Merseyside - 3 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 2 September 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 100 (81.97%) Wireless
2 99 (81.15%) Risk Management
2 99 (81.15%) Financial Institution
2 99 (81.15%) Finance
2 99 (81.15%) Retail
3 56 (45.90%) Agile Software Development
4 32 (26.23%) Degree
5 28 (22.95%) Java
5 28 (22.95%) .NET
6 25 (20.49%) HTML
7 23 (18.85%) SDLC
8 20 (16.39%) User Experience
8 20 (16.39%) T-SQL
9 19 (15.57%) JavaScript
9 19 (15.57%) Line Management
9 19 (15.57%) HTML5
10 18 (14.75%) jQuery
10 18 (14.75%) CSS
11 17 (13.93%) Windows
11 17 (13.93%) MySQL
12 16 (13.11%) SQL
12 16 (13.11%) Microsoft
12 16 (13.11%) Mobile App
13 15 (12.30%) Unit Testing
13 15 (12.30%) DNS
13 15 (12.30%) C#
14 14 (11.48%) PHP
14 14 (11.48%) MS Excel
14 14 (11.48%) ISEB
14 14 (11.48%) Software Testing

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 2 September 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 13 (10.66%) JBoss
2 8 (6.56%) Apache
2 8 (6.56%) SharePoint
3 5 (4.10%) Blackberry Enterprise Server
3 5 (4.10%) IIS
4 4 (3.28%) Jetty
4 4 (3.28%) Liferay
4 4 (3.28%) WebSphere
4 4 (3.28%) Tomcat
5 3 (2.46%) MS Exchange
6 1 (0.82%) MS Project Server
6 1 (0.82%) SharePoint Server
6 1 (0.82%) SharePoint 2010
6 1 (0.82%) Lync
6 1 (0.82%) SharePoint Foundation
6 1 (0.82%) Exchange Server 2013
6 1 (0.82%) Office Communications Server
Applications
1 14 (11.48%) MS Excel
2 7 (5.74%) MS PowerPoint
3 4 (3.28%) MS Visio
3 4 (3.28%) MS Project
4 1 (0.82%) MS Office
Business Applications
1 4 (3.28%) Magento
2 1 (0.82%) SAP SD
Cloud Services
1 2 (1.64%) Cloud Computing
1 2 (1.64%) Amazon AWS
2 1 (0.82%) Microsoft Azure
Communications & Networking
1 100 (81.97%) Wireless
2 15 (12.30%) DNS
3 13 (10.66%) VPN
4 10 (8.20%) Firewall
5 8 (6.56%) SSL
6 7 (5.74%) DHCP
6 7 (5.74%) Internet
7 6 (4.92%) HTTP
8 5 (4.10%) TCP/IP
8 5 (4.10%) VLAN
9 4 (3.28%) Network Security
10 3 (2.46%) Unified Communications
10 3 (2.46%) SMS
10 3 (2.46%) SAN
11 1 (0.82%) IPv4
11 1 (0.82%) IPv6
11 1 (0.82%) Wi-Fi
11 1 (0.82%) IPsec
11 1 (0.82%) WiMAX
11 1 (0.82%) POP3
Database & Business Intelligence
1 17 (13.93%) MySQL
2 4 (3.28%) SQL Server Integration Services
2 4 (3.28%) MongoDB
3 2 (1.64%) SQL Server Analysis Services
3 2 (1.64%) SQL Server
3 2 (1.64%) SQL Server Reporting Services
Development Applications
1 10 (8.20%) VSS/SourceSafe
1 10 (8.20%) Subversion
1 10 (8.20%) Git (software)
2 8 (6.56%) JIRA
3 6 (4.92%) Axure RP
4 4 (3.28%) Appcelerator Titanium
4 4 (3.28%) Maven
General
1 99 (81.15%) Finance
1 99 (81.15%) Retail
1 99 (81.15%) Financial Institution
2 3 (2.46%) Telecoms
3 1 (0.82%) French Language
3 1 (0.82%) German Language
3 1 (0.82%) Italian Language
3 1 (0.82%) Spanish Language
Job Titles
1 44 (36.07%) Developer
2 25 (20.49%) Analyst
3 14 (11.48%) Test Analyst
4 9 (7.38%) Java Developer
5 8 (6.56%) Consultant
6 7 (5.74%) Coordinator
6 7 (5.74%) .NET Developer
6 7 (5.74%) Project Coordinator
6 7 (5.74%) Team Leader
7 6 (4.92%) UX Developer
7 6 (4.92%) Infrastructure Engineer
7 6 (4.92%) Project Manager
7 6 (4.92%) Business Analyst
7 6 (4.92%) Senior Consultant
8 5 (4.10%) Desktop Support
8 5 (4.10%) IT Consultant
8 5 (4.10%) Change Manager
8 5 (4.10%) Business Change Manager
8 5 (4.10%) Security Consultant
8 5 (4.10%) Senior IT Security Consultant
Libraries, Frameworks & Software Standards
1 28 (22.95%) .NET
2 25 (20.49%) HTML
3 19 (15.57%) HTML5
4 18 (14.75%) jQuery
4 18 (14.75%) CSS
5 12 (9.84%) Web Services
6 9 (7.38%) Middleware
7 8 (6.56%) XML
7 8 (6.56%) .NET Framework
7 8 (6.56%) RESTful
8 6 (4.92%) LAMP
9 5 (4.10%) ASP.NET
9 5 (4.10%) ASP.NET Web API
10 4 (3.28%) li3
10 4 (3.28%) Entity Framework
10 4 (3.28%) PhoneGap
10 4 (3.28%) Laravel
10 4 (3.28%) AngularJS
10 4 (3.28%) SOAP
10 4 (3.28%) WinForms
Miscellaneous
1 20 (16.39%) User Experience
2 16 (13.11%) Mobile App
3 6 (4.92%) Graphic Design
3 6 (4.92%) Device Driver
4 5 (4.10%) Analytical Skills
5 4 (3.28%) N-Tier
6 3 (2.46%) IVR
7 2 (1.64%) Computer Science
8 1 (0.82%) Clustering
Operating Systems
1 17 (13.93%) Windows
2 10 (8.20%) Linux
3 7 (5.74%) Windows XP
3 7 (5.74%) Windows Server 2003
3 7 (5.74%) Windows 2000 Server
3 7 (5.74%) Windows 7
4 2 (1.64%) CentOS
4 2 (1.64%) Red Hat Enterprise Linux
Processes & Methodologies
1 99 (81.15%) Risk Management
2 56 (45.90%) Agile Software Development
3 23 (18.85%) SDLC
4 19 (15.57%) Line Management
5 15 (12.30%) Unit Testing
6 14 (11.48%) Software Testing
7 13 (10.66%) OOP
7 13 (10.66%) Project Management
7 13 (10.66%) Stakeholder Management
8 12 (9.84%) Change Management
8 12 (9.84%) OO
8 12 (9.84%) Automated Testing
8 12 (9.84%) Modular Programming
9 11 (9.02%) Business Analysis
10 10 (8.20%) ITIL
10 10 (8.20%) PRINCE2
10 10 (8.20%) Waterfall
10 10 (8.20%) Responsive Web Design
10 10 (8.20%) Web Application Development
10 10 (8.20%) Mobile Application Development
Programming Languages
1 28 (22.95%) Java
2 20 (16.39%) T-SQL
3 19 (15.57%) JavaScript
4 16 (13.11%) SQL
5 15 (12.30%) C#
6 14 (11.48%) PHP
7 10 (8.20%) PowerShell
8 7 (5.74%) VB
9 4 (3.28%) VB.NET
9 4 (3.28%) Bash Shell
10 2 (1.64%) Python
11 1 (0.82%) ABAP
Qualifications
1 32 (26.23%) Degree
2 14 (11.48%) ISEB
3 3 (2.46%) Cisco Certification
3 3 (2.46%) Microsoft Certification
3 3 (2.46%) MCTS
3 3 (2.46%) MCITP
3 3 (2.46%) MCP
3 3 (2.46%) CCNA
4 2 (1.64%) IIBA
4 2 (1.64%) ISTQB
Quality Assurance & Compliance
1 9 (7.38%) SLA
2 7 (5.74%) ISO/IEC 27001
2 7 (5.74%) PCI DSS
3 2 (1.64%) QA
System Software
1 10 (8.20%) Active Directory
2 7 (5.74%) Terminal Server
3 4 (3.28%) VMware Infrastructure
4 1 (0.82%) Hyper-V
Systems Management
1 1 (0.82%) Systems Management Server (SMS)
1 1 (0.82%) SCVMM
Vendors
1 16 (13.11%) Microsoft
2 7 (5.74%) Cisco
3 6 (4.92%) VMware
4 5 (4.10%) Symantec
5 3 (2.46%) Mitel
5 3 (2.46%) Avaya
6 2 (1.64%) GFI Software
7 1 (0.82%) SAP
7 1 (0.82%) Facebook
7 1 (0.82%) Twitter
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