The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 218 225 -
Rank change year-on-year
+7 -
Permanent jobs citing Customer Engagement 31 14 0
As % of all permanent IT jobs located in the North West 0.42% 0.20% -
As % of the Processes & Methodologies category 0.51% 0.26% -
Number of salaries quoted 3 12 0
Average salary £30,500 £40,000 -
Average salary % change year-on-year
-23.75% -
UK excluding London average salary £45,500 £44,000 £55,000
% change year-on-year
+3.40% -20.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6093 5376 5713
As % of all permanent IT jobs located in the North West 81.97% 77.61% 77.80%
Number of salaries quoted 4854 4561 4967
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £57,500 £57,500 £55,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -7 20 £30,500 -23.75% 1
Cheshire -7 10 - - 2
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 1 September 2014, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 34 (79.07%) Retail
2 32 (74.42%) Finance
3 21 (48.84%) SEO
3 21 (48.84%) Marketing
4 19 (44.19%) Degree
5 18 (41.86%) Pay per click
5 18 (41.86%) Magento
5 18 (41.86%) Enterprise Content Management
5 18 (41.86%) Online Marketing
5 18 (41.86%) Analytics
5 18 (41.86%) Content Management
5 18 (41.86%) Strategic Planning
5 18 (41.86%) Web Analytics
5 18 (41.86%) CMS
5 18 (41.86%) E-Commerce
6 13 (30.23%) .NET
7 12 (27.91%) SLA
8 11 (25.58%) Risk Management
9 10 (23.26%) SQL Server Integration Services
9 10 (23.26%) Wireless
9 10 (23.26%) Financial Institution
9 10 (23.26%) Windows
9 10 (23.26%) OO
9 10 (23.26%) SQL
9 10 (23.26%) T-SQL
9 10 (23.26%) VB
9 10 (23.26%) C#
9 10 (23.26%) SQL Server
9 10 (23.26%) Web Services
9 10 (23.26%) ADO.NET Entity Framework

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 1 September 2014, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 18 (41.86%) CMS
Business Applications
1 18 (41.86%) Magento
Communications & Networking
1 10 (23.26%) Wireless
Database & Business Intelligence
1 10 (23.26%) SQL Server
1 10 (23.26%) SQL Server Integration Services
2 4 (9.30%) DTS
3 2 (4.65%) Data Warehouse
Development Applications
1 6 (13.95%) Team Foundation Server
General
1 34 (79.07%) Retail
2 32 (74.42%) Finance
3 21 (48.84%) Marketing
4 10 (23.26%) Financial Institution
5 1 (2.33%) Back Office
5 1 (2.33%) Banking
Job Titles
1 18 (41.86%) E-Commerce Manager
2 13 (30.23%) Developer
3 6 (13.95%) Senior Developer
4 2 (4.65%) Analyst
4 2 (4.65%) UI Developer
4 2 (4.65%) Administrator
4 2 (4.65%) Salesforce.com Administrator
4 2 (4.65%) UI Programmer
5 1 (2.33%) Product Owner
5 1 (2.33%) Applications Support Analyst
5 1 (2.33%) Service Desk Analyst
5 1 (2.33%) Architect
5 1 (2.33%) Project Manager
5 1 (2.33%) Programme Manager
5 1 (2.33%) Digital Project Manager
5 1 (2.33%) Front-End Developer
5 1 (2.33%) Strategy Consultant
5 1 (2.33%) Technical Architect
5 1 (2.33%) Consultant
5 1 (2.33%) Support Analyst
Libraries, Frameworks & Software Standards
1 13 (30.23%) .NET
2 10 (23.26%) Web Services
2 10 (23.26%) .NET Remoting
2 10 (23.26%) .NET Framework
2 10 (23.26%) WCF
2 10 (23.26%) LINQ
2 10 (23.26%) ADO.NET Entity Framework
3 6 (13.95%) XML
3 6 (13.95%) XSD
3 6 (13.95%) XSLT
3 6 (13.95%) Middleware
3 6 (13.95%) SOAP
3 6 (13.95%) RESTful
4 4 (9.30%) WinForms
5 3 (6.98%) HTML
5 3 (6.98%) CSS
5 3 (6.98%) CSS3
5 3 (6.98%) Sass
5 3 (6.98%) LESS
5 3 (6.98%) Zepto.js
Miscellaneous
1 1 (2.33%) Online Banking
1 1 (2.33%) Social Media
1 1 (2.33%) New Media
1 1 (2.33%) Mobile App
Operating Systems
1 10 (23.26%) Windows
Processes & Methodologies
1 21 (48.84%) SEO
2 18 (41.86%) E-Commerce
2 18 (41.86%) Strategic Planning
2 18 (41.86%) Web Analytics
2 18 (41.86%) Pay per click
2 18 (41.86%) Content Management
2 18 (41.86%) Enterprise Content Management
2 18 (41.86%) Online Marketing
2 18 (41.86%) Analytics
3 11 (25.58%) Risk Management
4 10 (23.26%) OO
5 8 (18.60%) Validation
6 6 (13.95%) TDD
6 6 (13.95%) MVC
6 6 (13.95%) Automated Testing
7 4 (9.30%) Waterfall
8 3 (6.98%) Progressive Enhancement
8 3 (6.98%) Web Accessibility
8 3 (6.98%) Continuous Integration
8 3 (6.98%) Time Management
Programming Languages
1 10 (23.26%) C#
1 10 (23.26%) SQL
1 10 (23.26%) T-SQL
1 10 (23.26%) VB
2 6 (13.95%) Java
2 6 (13.95%) XPath
3 3 (6.98%) JavaScript
3 3 (6.98%) PHP
3 3 (6.98%) Objective-C
4 1 (2.33%) C
Qualifications
1 19 (44.19%) Degree
Quality Assurance & Compliance
1 12 (27.91%) SLA
System Software
1 1 (2.33%) VMware Infrastructure
Vendors
1 6 (13.95%) JBoss
2 2 (4.65%) Salesforce.com
2 2 (4.65%) Oracle
3 1 (2.33%) VMware