The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 9 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 247 218 248
Rank change year-on-year
-29 +30
Permanent jobs citing Customer Engagement 18 21 28
As % of all permanent IT jobs located in the North West 0.29% 0.35% 0.38%
As % of the Processes & Methodologies category 0.33% 0.40% 0.44%
Number of salaries quoted 17 14 12
Median salary £55,000 £52,250 £35,750
Median salary % change year-on-year
+5.26% +46.15%
UK excluding London median salary £50,000 £51,500 £52,500
% change year-on-year
-2.91% -1.90%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5518 5285 6412
As % of all permanent IT jobs located in the North West 88.16% 87.51% 86.52%
Number of salaries quoted 4629 4323 5492
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £29,091 £28,000 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 9 December 2016.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -15 15 £55,000 +37.50% 4
Cheshire +14 3 £65,000 +26.21%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 9 December 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Customer Engagement.

1 22 (55.00%) SQL
1 22 (55.00%) ISO/IEC 27001
2 20 (50.00%) NAS
2 20 (50.00%) VMware
2 20 (50.00%) SAN
3 19 (47.50%) SQL Server
3 19 (47.50%) Business Intelligence
4 18 (45.00%) Data Warehouse
4 18 (45.00%) Data Modelling
4 18 (45.00%) Agile Software Development
4 18 (45.00%) PowerShell
4 18 (45.00%) Data Architecture
4 18 (45.00%) SQL Server 2008
4 18 (45.00%) PCI DSS
4 18 (45.00%) NoSQL
4 18 (45.00%) Elasticsearch
5 17 (42.50%) Amazon AWS
5 17 (42.50%) SCOM
5 17 (42.50%) Scrum
6 16 (40.00%) VMware ESX
6 16 (40.00%) Software Engineering
6 16 (40.00%) Team Foundation Server
6 16 (40.00%) Firewall
6 16 (40.00%) Internet
6 16 (40.00%) DNS
6 16 (40.00%) Amazon EC2
6 16 (40.00%) Amazon S3
6 16 (40.00%) VMware ESXi
6 16 (40.00%) Amazon Redshift
6 16 (40.00%) DevOps

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (45.00%) Elasticsearch
2 1 (2.50%) Apache
2 1 (2.50%) nginx
2 1 (2.50%) SAS
Applications
1 2 (5.00%) MS Excel
2 1 (2.50%) SPSS
Business Applications
1 1 (2.50%) Dynamics CRM
Cloud Services
1 17 (42.50%) Amazon AWS
2 16 (40.00%) Amazon EC2
2 16 (40.00%) Amazon S3
3 2 (5.00%) GitHub
3 2 (5.00%) Microsoft Azure
3 2 (5.00%) Office 365
4 1 (2.50%) IaaS
Communications & Networking
1 20 (50.00%) NAS
1 20 (50.00%) SAN
2 16 (40.00%) DNS
2 16 (40.00%) Firewall
2 16 (40.00%) Internet
3 4 (10.00%) OpenVPN
3 4 (10.00%) Unified Communications
3 4 (10.00%) VPN
4 3 (7.50%) LDAP
5 2 (5.00%) Wireless
6 1 (2.50%) Broadband
6 1 (2.50%) SMS
Database & Business Intelligence
1 19 (47.50%) SQL Server
2 18 (45.00%) Data Warehouse
2 18 (45.00%) NoSQL
2 18 (45.00%) SQL Server 2008
3 16 (40.00%) Amazon Redshift
4 2 (5.00%) MongoDB
4 2 (5.00%) Neo4j
5 1 (2.50%) DB2
5 1 (2.50%) MySQL
Development Applications
1 16 (40.00%) Team Foundation Server
2 2 (5.00%) Burp Suite
2 2 (5.00%) Git (software)
2 2 (5.00%) Subversion
General
1 5 (12.50%) Telecoms
2 2 (5.00%) Finance
3 1 (2.50%) Banking
3 1 (2.50%) Corporate Banking
3 1 (2.50%) Financial Institution
3 1 (2.50%) Manufacturing
3 1 (2.50%) Marketing
3 1 (2.50%) Retail
Job Titles
1 18 (45.00%) Administrator
1 18 (45.00%) DBA
1 18 (45.00%) Senior DBA
1 18 (45.00%) Senior SQL DBA
1 18 (45.00%) SQL DBA
2 7 (17.50%) Consultant
3 4 (10.00%) Service Desk Technician
4 3 (7.50%) Support Engineer
5 2 (5.00%) IT Consultant
5 2 (5.00%) IT Security Consultant
5 2 (5.00%) Linux Administrator
5 2 (5.00%) Linux Engineer
5 2 (5.00%) Penetration Tester
5 2 (5.00%) Products Support Engineer
5 2 (5.00%) Security Consultant
5 2 (5.00%) Security Tester
5 2 (5.00%) Senior SQL Server DBA
5 2 (5.00%) Senior Support Engineer
5 2 (5.00%) SQL Server DBA
5 2 (5.00%) Tester
Libraries, Frameworks & Software Standards
1 2 (5.00%) RESTful
1 2 (5.00%) Web Services
2 1 (2.50%) .NET
2 1 (2.50%) .NET Framework
2 1 (2.50%) ASP.NET
2 1 (2.50%) CSS
2 1 (2.50%) jQuery
2 1 (2.50%) JSON
2 1 (2.50%) SOAP
2 1 (2.50%) Twitter Bootstrap
2 1 (2.50%) XML
Miscellaneous
1 3 (7.50%) Computer Science
2 2 (5.00%) Analytical Skills
2 2 (5.00%) Data Centre
3 1 (2.50%) Data Structures
3 1 (2.50%) User Experience
Operating Systems
1 10 (25.00%) Linux
2 6 (15.00%) Windows
3 4 (10.00%) CentOS
3 4 (10.00%) Debian
4 3 (7.50%) Unix
5 2 (5.00%) Windows 10
5 2 (5.00%) Windows 7
5 2 (5.00%) Windows 8
Processes & Methodologies
1 19 (47.50%) Business Intelligence
2 18 (45.00%) Agile Software Development
2 18 (45.00%) Data Architecture
2 18 (45.00%) Data Modelling
3 17 (42.50%) Scrum
4 16 (40.00%) DevOps
4 16 (40.00%) Software Engineering
5 6 (15.00%) ITIL
5 6 (15.00%) Mentoring
6 5 (12.50%) PRINCE2
7 4 (10.00%) Service Delivery
8 3 (7.50%) Continuous Improvement
9 2 (5.00%) Identity Management
9 2 (5.00%) Migration
9 2 (5.00%) Open Source
9 2 (5.00%) Penetration Testing
9 2 (5.00%) Performance Tuning
10 1 (2.50%) Incident Management
10 1 (2.50%) Problem Management
10 1 (2.50%) Security Testing
Programming Languages
1 22 (55.00%) SQL
2 18 (45.00%) PowerShell
3 4 (10.00%) Perl
4 3 (7.50%) PHP
4 3 (7.50%) Python
4 3 (7.50%) Ruby
4 3 (7.50%) Shell Script
5 1 (2.50%) C#
5 1 (2.50%) Java
5 1 (2.50%) JavaScript
Qualifications
1 4 (10.00%) CCNA
1 4 (10.00%) Cisco Certification
1 4 (10.00%) MCP
2 3 (7.50%) Degree
3 2 (5.00%) CREST Certified
3 2 (5.00%) OSCE
3 2 (5.00%) OSCP
Quality Assurance & Compliance
1 22 (55.00%) ISO/IEC 27001
2 18 (45.00%) PCI DSS
3 2 (5.00%) ISO 9001
3 2 (5.00%) SLA
System Software
1 16 (40.00%) VMware ESX
1 16 (40.00%) VMware ESXi
2 2 (5.00%) Microsoft App-V
Systems Management
1 17 (42.50%) SCOM
2 4 (10.00%) Opscode Chef
2 4 (10.00%) Puppet
3 3 (7.50%) Nagios
4 2 (5.00%) Microsoft Intune
4 2 (5.00%) SCCM
5 1 (2.50%) Ansible
5 1 (2.50%) Ganglia
5 1 (2.50%) Netcool
5 1 (2.50%) Salt
Vendors
1 20 (50.00%) VMware
2 5 (12.50%) Microsoft
3 4 (10.00%) Avaya
3 4 (10.00%) Cisco
3 4 (10.00%) Mitel
3 4 (10.00%) NetApp
3 4 (10.00%) Red Hat
4 1 (2.50%) SaltStack
4 1 (2.50%) SAP
4 1 (2.50%) Splunk
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 3 hours ago
Preston
Searchability
Posted: 4 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £50,000 to £60,000 per annum depending on experience + benefits
Posted: 25 days ago
Stockport
CCA Recruitment Group Ltd
Posted: 4 days ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £50000 - £60000 per annum + bens
Posted: 4 days ago