The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 203 232 244
Rank change year-on-year
+29 +12
Permanent jobs citing Customer Engagement 45 14 10
As % of all permanent IT jobs located in the North West 0.71% 0.20% 0.13%
As % of the Processes & Methodologies category 0.82% 0.24% 0.17%
Number of salaries quoted 2 5 10
Average salary £66,250 £55,000 £45,000
Average salary % change year-on-year
+20.45% +22.22%
90% offered a salary of more than £61,250 £30,200 £30,650
10% offered a salary of more than £71,250 £70,000 £61,600
UK excluding London average salary £50,000 £50,000 £37,500
% change year-on-year
- +33.33%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5458 5813 6060
As % of all permanent IT jobs located in the North West 85.82% 82.59% 80.90%
Number of salaries quoted 4426 4643 5181
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £60,000 £55,500 £57,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +34 38 - - 6
Manchester +8 5 £60,000 +96.72% 1
Merseyside - 2 £72,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 2 July 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 100 (84.75%) Wireless
1 100 (84.75%) Finance
1 100 (84.75%) Retail
2 99 (83.90%) Risk Management
2 99 (83.90%) Financial Institution
3 52 (44.07%) Agile Software Development
4 32 (27.12%) .NET
5 31 (26.27%) Degree
6 25 (21.19%) Java
7 23 (19.49%) T-SQL
8 22 (18.64%) HTML
9 21 (17.80%) C#
10 20 (16.95%) Microsoft
11 19 (16.10%) Windows
12 18 (15.25%) MS Excel
12 18 (15.25%) JavaScript
12 18 (15.25%) HTML5
12 18 (15.25%) SDLC
13 17 (14.41%) Line Management
14 16 (13.56%) User Experience
15 14 (11.86%) jQuery
15 14 (11.86%) PHP
15 14 (11.86%) CSS
15 14 (11.86%) ITIL
15 14 (11.86%) Stakeholder Management
16 13 (11.02%) DNS
17 12 (10.17%) ISEB
17 12 (10.17%) OOP
17 12 (10.17%) SQL
17 12 (10.17%) VB

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 2 July 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 9 (7.63%) SharePoint
2 7 (5.93%) JBoss
3 5 (4.24%) IIS
3 5 (4.24%) Blackberry Enterprise Server
4 4 (3.39%) Apache
5 3 (2.54%) MS Exchange
6 1 (0.85%) SharePoint Server
6 1 (0.85%) MS Project Server
6 1 (0.85%) Office Communications Server
6 1 (0.85%) SharePoint 2010
6 1 (0.85%) Lync
6 1 (0.85%) SharePoint Foundation
6 1 (0.85%) Exchange Server 2013
Applications
1 18 (15.25%) MS Excel
2 7 (5.93%) MS PowerPoint
3 4 (3.39%) MS Visio
3 4 (3.39%) MS Office
4 3 (2.54%) MS Project
Business Applications
1 4 (3.39%) Magento
2 1 (0.85%) Agresso
2 1 (0.85%) SAP SD
2 1 (0.85%) WebTrends
2 1 (0.85%) SAP FI
2 1 (0.85%) SAP CRM
2 1 (0.85%) SAP FI/CO
2 1 (0.85%) SAP CO
Cloud Services
1 1 (0.85%) Google Analytics
1 1 (0.85%) Microsoft Azure
Communications & Networking
1 100 (84.75%) Wireless
2 13 (11.02%) DNS
3 10 (8.47%) VPN
4 7 (5.93%) DHCP
5 6 (5.08%) SSL
6 5 (4.24%) Firewall
6 5 (4.24%) TCP/IP
6 5 (4.24%) VLAN
7 4 (3.39%) Network Security
7 4 (3.39%) HTTP
8 3 (2.54%) SAN
9 2 (1.69%) Unified Communications
9 2 (1.69%) IP Telephony
10 1 (0.85%) WiMAX
10 1 (0.85%) IMAP
10 1 (0.85%) Bluetooth
10 1 (0.85%) Broadband
10 1 (0.85%) SMS
10 1 (0.85%) POP3
10 1 (0.85%) SMTP
Database & Business Intelligence
1 11 (9.32%) MySQL
2 5 (4.24%) MongoDB
3 4 (3.39%) SQL Server Integration Services
4 2 (1.69%) SQL Server Analysis Services
4 2 (1.69%) SQL Server
4 2 (1.69%) SQL Server Reporting Services
Development Applications
1 6 (5.08%) VSS/SourceSafe
1 6 (5.08%) Subversion
1 6 (5.08%) Git (software)
1 6 (5.08%) Axure RP
2 4 (3.39%) JIRA
General
1 100 (84.75%) Finance
1 100 (84.75%) Retail
2 99 (83.90%) Financial Institution
3 2 (1.69%) Telecoms
4 1 (0.85%) Marketing
4 1 (0.85%) French Language
4 1 (0.85%) German Language
4 1 (0.85%) Italian Language
4 1 (0.85%) Spanish Language
Job Titles
1 50 (42.37%) Developer
2 24 (20.34%) Analyst
3 12 (10.17%) Test Analyst
3 12 (10.17%) .NET Developer
4 10 (8.47%) PHP Developer
5 7 (5.93%) Project Coordinator
5 7 (5.93%) Java Developer
5 7 (5.93%) Team Leader
5 7 (5.93%) Coordinator
5 7 (5.93%) Business Analyst
6 6 (5.08%) UX Developer
7 5 (4.24%) Desktop Team Leader
7 5 (4.24%) Support Team Leader
7 5 (4.24%) Business Manager
7 5 (4.24%) Desktop Support Team Leader
7 5 (4.24%) Desktop Support
7 5 (4.24%) Project Manager
7 5 (4.24%) Change Manager
7 5 (4.24%) Business Change Manager
8 4 (3.39%) Senior Analyst
Libraries, Frameworks & Software Standards
1 32 (27.12%) .NET
2 22 (18.64%) HTML
3 18 (15.25%) HTML5
4 14 (11.86%) CSS
4 14 (11.86%) jQuery
5 8 (6.78%) .NET Framework
5 8 (6.78%) ASP.NET
5 8 (6.78%) Web Services
5 8 (6.78%) ASP.NET Web API
6 7 (5.93%) Middleware
7 6 (5.08%) XML
7 6 (5.08%) LAMP
8 4 (3.39%) WinForms
8 4 (3.39%) RESTful
8 4 (3.39%) WCF
8 4 (3.39%) WPF
8 4 (3.39%) SOAP
8 4 (3.39%) Entity Framework
9 2 (1.69%) MDX
10 1 (0.85%) Windows SharePoint Services
Miscellaneous
1 16 (13.56%) User Experience
2 12 (10.17%) Mobile App
3 6 (5.08%) Graphic Design
4 5 (4.24%) Computer Science
4 5 (4.24%) Analytical Skills
5 4 (3.39%) N-Tier
6 1 (0.85%) Clustering
6 1 (0.85%) IVR
Operating Systems
1 19 (16.10%) Windows
2 9 (7.63%) Windows XP
2 9 (7.63%) Windows Server 2003
2 9 (7.63%) Windows 2000 Server
2 9 (7.63%) Windows 7
3 4 (3.39%) Linux
Processes & Methodologies
1 99 (83.90%) Risk Management
2 52 (44.07%) Agile Software Development
3 18 (15.25%) SDLC
4 17 (14.41%) Line Management
5 14 (11.86%) Stakeholder Management
5 14 (11.86%) ITIL
6 12 (10.17%) OOP
6 12 (10.17%) Change Management
6 12 (10.17%) Software Testing
7 11 (9.32%) Disaster Recovery
8 10 (8.47%) Project Management
8 10 (8.47%) Responsive Web Design
8 10 (8.47%) Waterfall
9 9 (7.63%) ITIL V3
9 9 (7.63%) PRINCE2
9 9 (7.63%) Unit Testing
9 9 (7.63%) Business Continuity
10 8 (6.78%) Automated Testing
10 8 (6.78%) Web Development
10 8 (6.78%) Business Analysis
Programming Languages
1 25 (21.19%) Java
2 23 (19.49%) T-SQL
3 21 (17.80%) C#
4 18 (15.25%) JavaScript
5 14 (11.86%) PHP
6 12 (10.17%) SQL
6 12 (10.17%) VB
7 10 (8.47%) PowerShell
8 4 (3.39%) VB.NET
9 2 (1.69%) Bash Shell
10 1 (0.85%) ABAP
Qualifications
1 31 (26.27%) Degree
2 12 (10.17%) ISEB
3 3 (2.54%) Microsoft Certification
3 3 (2.54%) MCTS
3 3 (2.54%) MCITP
4 2 (1.69%) ISTQB
4 2 (1.69%) Cisco Certification
4 2 (1.69%) MCP
4 2 (1.69%) CCNA
4 2 (1.69%) IIBA
5 1 (0.85%) PRINCE2 Practitioner
5 1 (0.85%) ITIL Certification
Quality Assurance & Compliance
1 11 (9.32%) SLA
2 3 (2.54%) QA
System Software
1 10 (8.47%) Active Directory
2 9 (7.63%) Terminal Server
3 1 (0.85%) Hyper-V
Systems Management
1 4 (3.39%) Systems Management Server (SMS)
2 1 (0.85%) SCVMM
Vendors
1 20 (16.95%) Microsoft
2 7 (5.93%) Cisco
3 5 (4.24%) Symantec
4 4 (3.39%) Facebook
4 4 (3.39%) Twitter
5 3 (2.54%) SAP
6 2 (1.69%) Avaya
6 2 (1.69%) VMware
6 2 (1.69%) Mitel
6 2 (1.69%) GFI Software
7 1 (0.85%) Google
7 1 (0.85%) ClickTale
7 1 (0.85%) Salesforce.com
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 5 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 5 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 5 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 5 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 5 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 5 days ago
Greater Manchester
Exposed Solutions
Salary: £35000 - £50000 per annum, Benefits Excellent bens and Share Options
Posted: 6 days ago