The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 210 225 224
Rank change year-on-year
+15 -1
Permanent jobs citing Customer Engagement 43 24 17
As % of all permanent IT jobs located in the North West 0.66% 0.34% 0.23%
As % of the Processes & Methodologies category 0.77% 0.40% 0.29%
Number of salaries quoted 2 5 15
Average salary £60,000 £30,500 £45,000
Average salary % change year-on-year
+96.72% -32.22%
UK excluding London average salary £50,000 £50,000 £42,000
% change year-on-year
- +19.04%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5612 5961 5807
As % of all permanent IT jobs located in the North West 86.07% 83.34% 80.11%
Number of salaries quoted 4559 4753 4939
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £60,000 £56,000 £57,500
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +30 33 - - 1
Manchester -5 8 £60,000 +96.72% 6
Merseyside - 2 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 107 (88.43%) Wireless
1 107 (88.43%) Retail
2 106 (87.60%) Financial Institution
2 106 (87.60%) Risk Management
2 106 (87.60%) Finance
3 55 (45.45%) Agile Software Development
4 31 (25.62%) Java
4 31 (25.62%) Degree
5 29 (23.97%) .NET
6 24 (19.83%) HTML
6 24 (19.83%) SDLC
7 23 (19.01%) T-SQL
8 20 (16.53%) User Experience
9 19 (15.70%) Line Management
9 19 (15.70%) Windows
10 18 (14.88%) CSS
10 18 (14.88%) JavaScript
10 18 (14.88%) Microsoft
10 18 (14.88%) HTML5
10 18 (14.88%) jQuery
11 17 (14.05%) MySQL
12 16 (13.22%) C#
12 16 (13.22%) MS Excel
12 16 (13.22%) Mobile App
13 15 (12.40%) DNS
13 15 (12.40%) PHP
13 15 (12.40%) SQL
14 14 (11.57%) ISEB
14 14 (11.57%) Stakeholder Management
14 14 (11.57%) Unit Testing

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 13 (10.74%) JBoss
2 9 (7.44%) SharePoint
3 8 (6.61%) Apache
4 5 (4.13%) Blackberry Enterprise Server
4 5 (4.13%) IIS
5 4 (3.31%) Jetty
5 4 (3.31%) Liferay
5 4 (3.31%) WebSphere
5 4 (3.31%) Tomcat
6 3 (2.48%) MS Exchange
7 1 (0.83%) MS Project Server
7 1 (0.83%) SharePoint Server
7 1 (0.83%) SharePoint 2010
7 1 (0.83%) Lync
7 1 (0.83%) SharePoint Foundation
7 1 (0.83%) Exchange Server 2013
7 1 (0.83%) Office Communications Server
Applications
1 16 (13.22%) MS Excel
2 7 (5.79%) MS PowerPoint
3 5 (4.13%) MS Project
4 4 (3.31%) MS Office
4 4 (3.31%) MS Visio
Business Applications
1 4 (3.31%) Magento
2 1 (0.83%) SAP SD
2 1 (0.83%) WebTrends
Cloud Services
1 1 (0.83%) Google Analytics
1 1 (0.83%) Cloud Computing
1 1 (0.83%) Microsoft Azure
1 1 (0.83%) Amazon AWS
Communications & Networking
1 107 (88.43%) Wireless
2 15 (12.40%) DNS
3 11 (9.09%) VPN
4 8 (6.61%) SSL
5 7 (5.79%) DHCP
6 6 (4.96%) HTTP
6 6 (4.96%) Firewall
7 5 (4.13%) TCP/IP
7 5 (4.13%) VLAN
8 4 (3.31%) Network Security
9 3 (2.48%) SAN
10 2 (1.65%) Internet
10 2 (1.65%) SMS
10 2 (1.65%) Unified Communications
10 2 (1.65%) IP Telephony
11 1 (0.83%) WiMAX
11 1 (0.83%) IMAP
11 1 (0.83%) POP3
11 1 (0.83%) SMTP
11 1 (0.83%) Bluetooth
Database & Business Intelligence
1 17 (14.05%) MySQL
2 4 (3.31%) SQL Server Integration Services
3 2 (1.65%) SQL Server Analysis Services
3 2 (1.65%) MongoDB
3 2 (1.65%) SQL Server
3 2 (1.65%) SQL Server Reporting Services
Development Applications
1 10 (8.26%) VSS/SourceSafe
1 10 (8.26%) Subversion
1 10 (8.26%) Git (software)
2 8 (6.61%) JIRA
3 6 (4.96%) Axure RP
4 4 (3.31%) Appcelerator Titanium
4 4 (3.31%) Maven
General
1 107 (88.43%) Retail
2 106 (87.60%) Financial Institution
2 106 (87.60%) Finance
3 2 (1.65%) Telecoms
4 1 (0.83%) French Language
4 1 (0.83%) German Language
4 1 (0.83%) Italian Language
4 1 (0.83%) Spanish Language
Job Titles
1 46 (38.02%) Developer
2 25 (20.66%) Analyst
3 14 (11.57%) Test Analyst
4 10 (8.26%) .NET Developer
5 9 (7.44%) Java Developer
6 7 (5.79%) Project Coordinator
6 7 (5.79%) Coordinator
6 7 (5.79%) Project Manager
6 7 (5.79%) Team Leader
7 6 (4.96%) UX Developer
7 6 (4.96%) Infrastructure Engineer
8 5 (4.13%) Change Manager
8 5 (4.13%) Business Change Manager
8 5 (4.13%) Business Analyst
8 5 (4.13%) Desktop Support
8 5 (4.13%) Desktop Team Leader
8 5 (4.13%) PHP Developer
8 5 (4.13%) Support Team Leader
8 5 (4.13%) Business Manager
8 5 (4.13%) Desktop Support Team Leader
Libraries, Frameworks & Software Standards
1 29 (23.97%) .NET
2 24 (19.83%) HTML
3 18 (14.88%) jQuery
3 18 (14.88%) HTML5
3 18 (14.88%) CSS
4 12 (9.92%) Web Services
5 9 (7.44%) Middleware
6 8 (6.61%) XML
6 8 (6.61%) .NET Framework
6 8 (6.61%) RESTful
7 6 (4.96%) LAMP
8 4 (3.31%) WinForms
8 4 (3.31%) Spring
8 4 (3.31%) Java EE
8 4 (3.31%) WCF
8 4 (3.31%) WPF
8 4 (3.31%) SOAP
8 4 (3.31%) ASP.NET
8 4 (3.31%) Entity Framework
8 4 (3.31%) PhoneGap
Miscellaneous
1 20 (16.53%) User Experience
2 16 (13.22%) Mobile App
3 6 (4.96%) Graphic Design
3 6 (4.96%) Device Driver
4 5 (4.13%) Analytical Skills
5 4 (3.31%) N-Tier
6 2 (1.65%) IVR
7 1 (0.83%) Clustering
7 1 (0.83%) Computer Science
Operating Systems
1 19 (15.70%) Windows
2 10 (8.26%) Linux
3 9 (7.44%) Windows XP
3 9 (7.44%) Windows Server 2003
3 9 (7.44%) Windows 2000 Server
3 9 (7.44%) Windows 7
4 2 (1.65%) CentOS
4 2 (1.65%) Red Hat Enterprise Linux
Processes & Methodologies
1 106 (87.60%) Risk Management
2 55 (45.45%) Agile Software Development
3 24 (19.83%) SDLC
4 19 (15.70%) Line Management
5 14 (11.57%) Unit Testing
5 14 (11.57%) Software Testing
5 14 (11.57%) Stakeholder Management
6 13 (10.74%) ITIL
6 13 (10.74%) Project Management
7 12 (9.92%) OOP
7 12 (9.92%) OO
7 12 (9.92%) Change Management
7 12 (9.92%) Automated Testing
7 12 (9.92%) Modular Programming
8 11 (9.09%) Disaster Recovery
8 11 (9.09%) PRINCE2
9 10 (8.26%) Responsive Web Design
9 10 (8.26%) Web Application Development
9 10 (8.26%) Mobile Application Development
9 10 (8.26%) Waterfall
Programming Languages
1 31 (25.62%) Java
2 23 (19.01%) T-SQL
3 18 (14.88%) JavaScript
4 16 (13.22%) C#
5 15 (12.40%) PHP
5 15 (12.40%) SQL
6 10 (8.26%) VB
6 10 (8.26%) PowerShell
7 4 (3.31%) Bash Shell
7 4 (3.31%) VB.NET
8 2 (1.65%) Python
9 1 (0.83%) ABAP
Qualifications
1 31 (25.62%) Degree
2 14 (11.57%) ISEB
3 3 (2.48%) Microsoft Certification
3 3 (2.48%) MCTS
3 3 (2.48%) MCITP
4 2 (1.65%) ISTQB
4 2 (1.65%) Cisco Certification
4 2 (1.65%) MCP
4 2 (1.65%) CCNA
4 2 (1.65%) IIBA
5 1 (0.83%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 11 (9.09%) SLA
2 3 (2.48%) QA
3 2 (1.65%) PCI DSS
3 2 (1.65%) ISO/IEC 27001
System Software
1 10 (8.26%) Active Directory
2 9 (7.44%) Terminal Server
3 3 (2.48%) VMware Infrastructure
4 1 (0.83%) Hyper-V
Systems Management
1 1 (0.83%) SCVMM
Vendors
1 18 (14.88%) Microsoft
2 7 (5.79%) Cisco
3 5 (4.13%) Symantec
3 5 (4.13%) VMware
4 2 (1.65%) Mitel
4 2 (1.65%) Avaya
4 2 (1.65%) GFI Software
5 1 (0.83%) SAP
5 1 (0.83%) Google
5 1 (0.83%) ClickTale
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