The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 176 250 236
Rank change year-on-year
+74 -14
Permanent jobs citing Customer Engagement 74 6 22
As % of all permanent IT jobs located in the North West 1.12% 0.084% 0.30%
As % of the Processes & Methodologies category 1.34% 0.10% 0.38%
Number of salaries quoted 6 2 19
Average salary £45,000 £40,000 £50,000
Average salary % change year-on-year
+12.50% -20.00%
90% offered a salary of more than £18,500 £28,000 £42,000
10% offered a salary of more than £56,000 £52,000 £65,000
UK excluding London average salary £50,000 £47,500 £52,500
% change year-on-year
+5.26% -9.52%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5507 5922 5836
As % of all permanent IT jobs located in the North West 83.55% 82.63% 79.47%
Number of salaries quoted 4400 4797 4803
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,000 £25,500
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 21 April 2015.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +72 69 £50,000 -9.09% 9
Manchester +5 5 £40,000 +60.00% 2
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 21 April 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 95 (87.96%) Retail
2 94 (87.04%) Finance
3 89 (82.41%) Risk Management
3 89 (82.41%) Financial Institution
3 89 (82.41%) Wireless
4 39 (36.11%) Agile Software Development
5 29 (26.85%) .NET
6 24 (22.22%) C#
7 23 (21.30%) Java
7 23 (21.30%) T-SQL
8 20 (18.52%) Degree
9 19 (17.59%) Microsoft
10 18 (16.67%) HTML
10 18 (16.67%) MS Excel
11 17 (15.74%) PHP
12 16 (14.81%) VB
13 14 (12.96%) JavaScript
13 14 (12.96%) Windows
13 14 (12.96%) HTML5
14 12 (11.11%) User Experience
14 12 (11.11%) PRINCE2
14 12 (11.11%) Stakeholder Management
14 12 (11.11%) Project Management
15 10 (9.26%) SharePoint
15 10 (9.26%) OOP
15 10 (9.26%) CSS
15 10 (9.26%) jQuery
16 9 (8.33%) Line Management
16 9 (8.33%) SQL
16 9 (8.33%) ITIL

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 21 April 2015, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (9.26%) SharePoint
2 4 (3.70%) IIS
3 3 (2.78%) JBoss
4 2 (1.85%) Apache
4 2 (1.85%) Blackberry Enterprise Server
5 1 (0.93%) MS Exchange
Applications
1 18 (16.67%) MS Excel
2 6 (5.56%) MS PowerPoint
3 4 (3.70%) MS Visio
4 3 (2.78%) MS Project
4 3 (2.78%) MS Office
Business Applications
1 3 (2.78%) Dynamics CRM
1 3 (2.78%) Dynamics AX
2 2 (1.85%) SAP WM
2 2 (1.85%) Magento
3 1 (0.93%) SAP CRM
3 1 (0.93%) SAP FI/CO
3 1 (0.93%) SAP CO
3 1 (0.93%) Google Analytics
3 1 (0.93%) Agresso
3 1 (0.93%) WebTrends
3 1 (0.93%) SAP FI
Cloud Services
1 3 (2.78%) Office 365
Communications & Networking
1 89 (82.41%) Wireless
2 7 (6.48%) DNS
3 6 (5.56%) VPN
4 5 (4.63%) SSL
5 4 (3.70%) HTTP
5 4 (3.70%) TCP/IP
5 4 (3.70%) Network Security
5 4 (3.70%) Firewall
6 3 (2.78%) DHCP
7 2 (1.85%) IP Telephony
7 2 (1.85%) VLAN
7 2 (1.85%) Unified Communications
8 1 (0.93%) SAN
Database & Business Intelligence
1 5 (4.63%) MySQL
2 4 (3.70%) SQL Server Integration Services
2 4 (3.70%) MongoDB
3 2 (1.85%) SQL Server Analysis Services
3 2 (1.85%) SQL Server
3 2 (1.85%) SQL Server Reporting Services
Development Applications
1 4 (3.70%) VSS/SourceSafe
1 4 (3.70%) Subversion
1 4 (3.70%) Git (software)
1 4 (3.70%) Axure RP
2 2 (1.85%) JIRA
General
1 95 (87.96%) Retail
2 94 (87.04%) Finance
3 89 (82.41%) Financial Institution
4 3 (2.78%) Manufacturing
5 2 (1.85%) Telecoms
6 1 (0.93%) Marketing
Job Titles
1 50 (46.30%) Developer
2 21 (19.44%) Analyst
3 16 (14.81%) .NET Developer
4 15 (13.89%) PHP Developer
5 8 (7.41%) Test Analyst
6 7 (6.48%) Business Analyst
7 6 (5.56%) Coordinator
7 6 (5.56%) Project Coordinator
8 5 (4.63%) Consultant
9 4 (3.70%) Project Manager
9 4 (3.70%) C# Developer
9 4 (3.70%) Senior Analyst
9 4 (3.70%) Infrastructure Engineer
9 4 (3.70%) Senior Test Analyst
9 4 (3.70%) Team Leader
9 4 (3.70%) Web Developer
9 4 (3.70%) Service Analyst
9 4 (3.70%) Service Desk Analyst
9 4 (3.70%) C# Web Developer
9 4 (3.70%) UX Developer
Libraries, Frameworks & Software Standards
1 29 (26.85%) .NET
2 18 (16.67%) HTML
3 14 (12.96%) HTML5
4 10 (9.26%) jQuery
4 10 (9.26%) CSS
5 8 (7.41%) ASP.NET
5 8 (7.41%) ASP.NET Web API
6 6 (5.56%) Web Services
6 6 (5.56%) XML
6 6 (5.56%) .NET Framework
7 4 (3.70%) WCF
7 4 (3.70%) WPF
7 4 (3.70%) RESTful
7 4 (3.70%) Entity Framework
7 4 (3.70%) LAMP
7 4 (3.70%) WinForms
7 4 (3.70%) SOAP
8 3 (2.78%) Middleware
9 2 (1.85%) MDX
Miscellaneous
1 12 (11.11%) User Experience
2 8 (7.41%) Mobile App
3 5 (4.63%) Computer Science
3 5 (4.63%) Analytical Skills
4 4 (3.70%) N-Tier
4 4 (3.70%) Graphic Design
Operating Systems
1 14 (12.96%) Windows
2 6 (5.56%) Windows XP
2 6 (5.56%) Windows Server 2003
2 6 (5.56%) Windows 2000 Server
2 6 (5.56%) Windows 7
3 4 (3.70%) Linux
Processes & Methodologies
1 89 (82.41%) Risk Management
2 39 (36.11%) Agile Software Development
3 12 (11.11%) Stakeholder Management
3 12 (11.11%) Project Management
3 12 (11.11%) PRINCE2
4 10 (9.26%) OOP
5 9 (8.33%) ITIL
5 9 (8.33%) Change Management
5 9 (8.33%) Line Management
6 8 (7.41%) Scrum
6 8 (7.41%) Software Testing
6 8 (7.41%) Web Development
7 7 (6.48%) Business Continuity
7 7 (6.48%) Disaster Recovery
7 7 (6.48%) Workflow
7 7 (6.48%) Waterfall
7 7 (6.48%) Continuous Improvement
8 6 (5.56%) ITIL V3
8 6 (5.56%) Continuous Integration
8 6 (5.56%) Kanban
Programming Languages
1 24 (22.22%) C#
2 23 (21.30%) Java
2 23 (21.30%) T-SQL
3 17 (15.74%) PHP
4 16 (14.81%) VB
5 14 (12.96%) JavaScript
6 9 (8.33%) SQL
7 6 (5.56%) PowerShell
8 4 (3.70%) VB.NET
9 3 (2.78%) Bash Shell
Qualifications
1 20 (18.52%) Degree
2 8 (7.41%) ISEB
3 3 (2.78%) ACCA
3 3 (2.78%) CIPFA
3 3 (2.78%) CIMA
3 3 (2.78%) ICAEW
3 3 (2.78%) Microsoft Certification
4 2 (1.85%) IIBA
4 2 (1.85%) ISTQB
4 2 (1.85%) Cisco Certification
4 2 (1.85%) MCP
4 2 (1.85%) CCNA
5 1 (0.93%) ITIL Certification
5 1 (0.93%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 9 (8.33%) SLA
2 3 (2.78%) QA
System Software
1 6 (5.56%) Active Directory
1 6 (5.56%) Terminal Server
Systems Management
1 4 (3.70%) Systems Management Server (SMS)
Vendors
1 19 (17.59%) Microsoft
2 4 (3.70%) SAP
2 4 (3.70%) Facebook
2 4 (3.70%) Twitter
3 3 (2.78%) Cisco
4 2 (1.85%) Avaya
4 2 (1.85%) Symantec
4 2 (1.85%) Mitel
5 1 (0.93%) Google
5 1 (0.93%) ClickTale
5 1 (0.93%) VMware
5 1 (0.93%) Salesforce.com
5 1 (0.93%) GFI Software
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