The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 241 236 252
Rank change year-on-year
-5 +16
Permanent jobs citing Customer Engagement 19 9 13
As % of all permanent IT jobs located in the North West 0.25% 0.13% 0.17%
As % of the Processes & Methodologies category 0.30% 0.16% 0.21%
Number of salaries quoted 7 5 13
Average salary £45,000 £41,000 £65,000
Average salary % change year-on-year
+9.75% -36.92%
UK excluding London average salary £48,750 £51,250 £45,000
% change year-on-year
-4.87% +13.88%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6266 5621 6111
As % of all permanent IT jobs located in the North West 83.51% 80.62% 79.47%
Number of salaries quoted 5393 4701 5369
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,456 £26,500
10% offered a salary of more than £60,000 £53,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 28 November 2014.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +3 15 £42,500 - 1
Merseyside +12 3 £60,000 +70.21%
Manchester -14 1 £31,500 -3.07% 4
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 28 November 2014, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 46 (92.00%) Retail
2 45 (90.00%) Finance
3 21 (42.00%) C#
3 21 (42.00%) SQL
3 21 (42.00%) .NET
3 21 (42.00%) Risk Management
4 20 (40.00%) Financial Institution
4 20 (40.00%) Wireless
4 20 (40.00%) T-SQL
4 20 (40.00%) Marketing
5 19 (38.00%) .NET Framework
5 19 (38.00%) Degree
5 19 (38.00%) SQL Server
5 19 (38.00%) E-Commerce
6 18 (36.00%) Windows
6 18 (36.00%) VB
6 18 (36.00%) SEO
6 18 (36.00%) CMS
6 18 (36.00%) SLA
6 18 (36.00%) Pay per click
6 18 (36.00%) Strategic Planning
6 18 (36.00%) Web Analytics
6 18 (36.00%) Content Management
6 18 (36.00%) Magento
6 18 (36.00%) Enterprise Content Management
6 18 (36.00%) Online Marketing
6 18 (36.00%) Analytics
6 18 (36.00%) Coaching
7 17 (34.00%) ADO.NET Entity Framework
7 17 (34.00%) WCF

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 28 November 2014, IT jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 18 (36.00%) CMS
2 11 (22.00%) JBoss
3 3 (6.00%) IIS
3 3 (6.00%) SharePoint
4 2 (4.00%) Apache
Applications
1 5 (10.00%) MS Excel
2 2 (4.00%) MS Project
3 1 (2.00%) Photoshop
3 1 (2.00%) Adobe Illustrator
3 1 (2.00%) InDesign
3 1 (2.00%) Adobe Creative Suite
Business Applications
1 18 (36.00%) Magento
2 3 (6.00%) Dynamics CRM
2 3 (6.00%) Dynamics AX
Cloud Services
1 3 (6.00%) Office 365
Communications & Networking
1 20 (40.00%) Wireless
2 1 (2.00%) Network Security
2 1 (2.00%) HTTP
2 1 (2.00%) TCP/IP
2 1 (2.00%) DNS
2 1 (2.00%) SSL
2 1 (2.00%) Firewall
Database & Business Intelligence
1 19 (38.00%) SQL Server
2 17 (34.00%) SQL Server Integration Services
3 8 (16.00%) DTS
4 1 (2.00%) MySQL
Development Applications
1 9 (18.00%) Team Foundation Server
2 2 (4.00%) Jenkins
2 2 (4.00%) Maven
2 2 (4.00%) Git (software)
3 1 (2.00%) Dreamweaver
General
1 46 (92.00%) Retail
2 45 (90.00%) Finance
3 20 (40.00%) Financial Institution
3 20 (40.00%) Marketing
4 3 (6.00%) Manufacturing
5 1 (2.00%) Back Office
Job Titles
1 21 (42.00%) Developer
2 18 (36.00%) E-Commerce Manager
3 9 (18.00%) Senior Developer
4 3 (6.00%) Microsoft Consultant
4 3 (6.00%) Dynamics AX Consultant
4 3 (6.00%) Consultant
5 2 (4.00%) Middleware Developer
5 2 (4.00%) Salesforce.com Administrator
5 2 (4.00%) IT Project Manager
5 2 (4.00%) Project Manager
5 2 (4.00%) Administrator
6 1 (2.00%) Infrastructure Engineer
6 1 (2.00%) Desktop Support Analyst
6 1 (2.00%) .NET Developer
6 1 (2.00%) Web Designer
6 1 (2.00%) Desktop Support
6 1 (2.00%) Analyst
6 1 (2.00%) PHP Developer
6 1 (2.00%) Desktop Analyst
6 1 (2.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 21 (42.00%) .NET
2 19 (38.00%) .NET Framework
3 17 (34.00%) WCF
3 17 (34.00%) LINQ
3 17 (34.00%) .NET Remoting
3 17 (34.00%) ADO.NET Entity Framework
3 17 (34.00%) Web Services
4 12 (24.00%) XML
5 11 (22.00%) XSD
5 11 (22.00%) XSLT
5 11 (22.00%) Middleware
6 9 (18.00%) SOAP
6 9 (18.00%) RESTful
7 8 (16.00%) WinForms
8 4 (8.00%) HTML
9 2 (4.00%) Spring
9 2 (4.00%) Apache Camel
10 1 (2.00%) jQuery
10 1 (2.00%) CSS
Operating Systems
1 18 (36.00%) Windows
2 1 (2.00%) Linux
Processes & Methodologies
1 21 (42.00%) Risk Management
2 19 (38.00%) E-Commerce
3 18 (36.00%) SEO
3 18 (36.00%) Content Management
3 18 (36.00%) Strategic Planning
3 18 (36.00%) Web Analytics
3 18 (36.00%) Pay per click
3 18 (36.00%) Enterprise Content Management
3 18 (36.00%) Online Marketing
3 18 (36.00%) Analytics
3 18 (36.00%) Coaching
4 17 (34.00%) Agile Software Development
4 17 (34.00%) OO
5 11 (22.00%) Validation
6 9 (18.00%) MVC
6 9 (18.00%) TDD
6 9 (18.00%) Automated Testing
7 8 (16.00%) Waterfall
8 5 (10.00%) CRM
8 5 (10.00%) PRINCE2
Programming Languages
1 21 (42.00%) SQL
1 21 (42.00%) C#
2 20 (40.00%) T-SQL
3 18 (36.00%) VB
4 12 (24.00%) Java
5 9 (18.00%) XPath
6 4 (8.00%) PHP
7 1 (2.00%) JavaScript
7 1 (2.00%) PowerShell
7 1 (2.00%) Bash Shell
Qualifications
1 19 (38.00%) Degree
2 3 (6.00%) Microsoft Certification
2 3 (6.00%) ACCA
2 3 (6.00%) CIPFA
2 3 (6.00%) CIMA
2 3 (6.00%) ICAEW
Quality Assurance & Compliance
1 18 (36.00%) SLA
System Software
1 1 (2.00%) Active Directory
Vendors
1 5 (10.00%) Microsoft
2 2 (4.00%) Red Hat
2 2 (4.00%) Salesforce.com
3 1 (2.00%) Adobe
Greater Manchester
Exposed Solutions
Salary: £35000 - £50000 per annum, Benefits Excellent bens and Share Options
Posted: 2 hours ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 2 days ago
Manchester, Lancashire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 3 days ago
Bolton
Recruitment Genius
Salary: £50000 per annum
Posted: 12 days ago
Manchester, Lancashire
JD Williams Group Ltd
Salary: £Competitive
Posted: 15 days ago