The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
England / North West
Rank 228 217 230
Rank change year-on-year
-11 +13
Permanent jobs citing Customer Engagement 19 15 31
As % of all permanent IT jobs located in the North West 0.32% 0.28% 0.46%
As % of the Processes & Methodologies category 0.36% 0.31% 0.54%
Number of salaries quoted 16 11 12
Median salary £40,500 £52,500 £42,500
Median salary % change year-on-year
-22.85% +23.52%
90% offered a salary of more than £30,000 £40,000 £40,000
10% offered a salary of more than £55,000 £52,500 £60,000
UK excluding London median salary £55,000 £52,500 £60,000
% change year-on-year
+4.76% -12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5272 4766 5790
As % of all permanent IT jobs located in the North West 88.96% 87.55% 86.35%
Number of salaries quoted 4421 3962 4954
Median salary £42,500 £41,500 £40,000
Median salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £28,000 £28,500 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North West region.

Customer Engagement Salary Trend in the North West

Customer Engagement
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North West region over the 3 months to 17 January 2017.

Customer Engagement Salary Histogram in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 14 £40,500 -12.43% 3
Cheshire +13 3 £55,000 +35.80% 1
Merseyside - 2 £37,500 - 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 17 January 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Customer Engagement.

1 19 (55.88%) SQL
2 17 (50.00%) PowerShell
3 16 (47.06%) NAS
3 16 (47.06%) ISO/IEC 27001
3 16 (47.06%) SAN
3 16 (47.06%) VMware
4 15 (44.12%) Agile Software Development
4 15 (44.12%) Amazon EC2
4 15 (44.12%) Amazon S3
4 15 (44.12%) SCOM
4 15 (44.12%) Amazon AWS
4 15 (44.12%) DevOps
5 14 (41.18%) Elasticsearch
5 14 (41.18%) Amazon Redshift
5 14 (41.18%) VMware ESXi
5 14 (41.18%) NoSQL
5 14 (41.18%) Data Architecture
5 14 (41.18%) SQL Server 2008
5 14 (41.18%) Team Foundation Server
5 14 (41.18%) PCI DSS
5 14 (41.18%) Scrum
5 14 (41.18%) Software Engineering
5 14 (41.18%) VMware ESX
5 14 (41.18%) Firewall
5 14 (41.18%) Data Warehouse
5 14 (41.18%) Data Modelling
5 14 (41.18%) Internet
5 14 (41.18%) DNS
5 14 (41.18%) Business Intelligence
5 14 (41.18%) SQL Server

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (41.18%) Elasticsearch
Applications
1 1 (2.94%) MS Excel
Cloud Services
1 15 (44.12%) Amazon AWS
1 15 (44.12%) Amazon EC2
1 15 (44.12%) Amazon S3
2 4 (11.76%) Microsoft Azure
3 3 (8.82%) Office 365
4 2 (5.88%) GitHub
5 1 (2.94%) Amazon EMR
5 1 (2.94%) Amazon Kinesis
5 1 (2.94%) Amazon SQS
5 1 (2.94%) AWS Lambda
5 1 (2.94%) IaaS
Communications & Networking
1 16 (47.06%) NAS
1 16 (47.06%) SAN
2 14 (41.18%) DNS
2 14 (41.18%) Firewall
2 14 (41.18%) Internet
3 2 (5.88%) OpenVPN
3 2 (5.88%) Unified Communications
3 2 (5.88%) VPN
3 2 (5.88%) Wireless
4 1 (2.94%) LDAP
Database & Business Intelligence
1 14 (41.18%) Amazon Redshift
1 14 (41.18%) Data Warehouse
1 14 (41.18%) NoSQL
1 14 (41.18%) SQL Server
1 14 (41.18%) SQL Server 2008
2 1 (2.94%) Amazon DynamoDB
2 1 (2.94%) DB2
2 1 (2.94%) MySQL
Development Applications
1 14 (41.18%) Team Foundation Server
2 2 (5.88%) Burp Suite
2 2 (5.88%) Git (software)
2 2 (5.88%) Subversion
General
1 3 (8.82%) Telecoms
2 2 (5.88%) Finance
3 1 (2.94%) Banking
3 1 (2.94%) Corporate Banking
3 1 (2.94%) Financial Institution
3 1 (2.94%) Manufacturing
3 1 (2.94%) Marketing
3 1 (2.94%) Retail
Job Titles
1 15 (44.12%) Administrator
2 14 (41.18%) DBA
2 14 (41.18%) Senior DBA
2 14 (41.18%) Senior SQL DBA
2 14 (41.18%) SQL DBA
3 6 (17.65%) Consultant
4 3 (8.82%) Analyst
5 2 (5.88%) Business Data Analyst
5 2 (5.88%) Data Analyst
5 2 (5.88%) IT Consultant
5 2 (5.88%) IT Security Consultant
5 2 (5.88%) Penetration Tester
5 2 (5.88%) Product Engineer
5 2 (5.88%) Products Support Engineer
5 2 (5.88%) Security Consultant
5 2 (5.88%) Security Tester
5 2 (5.88%) Senior Support Engineer
5 2 (5.88%) Service Desk Technician
5 2 (5.88%) Support Engineer
5 2 (5.88%) Tester
Miscellaneous
1 3 (8.82%) Analytical Skills
2 2 (5.88%) Data Centre
3 1 (2.94%) Computer Science
3 1 (2.94%) iPad
3 1 (2.94%) User Experience
Operating Systems
1 7 (20.59%) Linux
2 6 (17.65%) Windows
3 3 (8.82%) Unix
3 3 (8.82%) Windows 10
3 3 (8.82%) Windows 7
3 3 (8.82%) Windows 8
4 2 (5.88%) CentOS
4 2 (5.88%) Debian
Processes & Methodologies
1 15 (44.12%) Agile Software Development
1 15 (44.12%) DevOps
2 14 (41.18%) Business Intelligence
2 14 (41.18%) Data Architecture
2 14 (41.18%) Data Modelling
2 14 (41.18%) Scrum
2 14 (41.18%) Software Engineering
3 4 (11.76%) ITIL
4 3 (8.82%) Migration
4 3 (8.82%) PRINCE2
5 2 (5.88%) B2B
5 2 (5.88%) Business Development
5 2 (5.88%) CRM
5 2 (5.88%) Data Analysis
5 2 (5.88%) Mentoring
5 2 (5.88%) Open Source
5 2 (5.88%) Penetration Testing
5 2 (5.88%) Service Delivery
6 1 (2.94%) Information Security
6 1 (2.94%) People Management
Programming Languages
1 19 (55.88%) SQL
2 17 (50.00%) PowerShell
3 4 (11.76%) Perl
3 4 (11.76%) Python
4 3 (8.82%) PHP
4 3 (8.82%) Ruby
4 3 (8.82%) Shell Script
5 1 (2.94%) Java
Qualifications
1 2 (5.88%) CCNA
1 2 (5.88%) Cisco Certification
1 2 (5.88%) CREST Certified
1 2 (5.88%) MCP
1 2 (5.88%) OSCE
1 2 (5.88%) OSCP
2 1 (2.94%) Degree
Quality Assurance & Compliance
1 16 (47.06%) ISO/IEC 27001
2 14 (41.18%) PCI DSS
3 2 (5.88%) Data Quality
3 2 (5.88%) SLA
System Software
1 14 (41.18%) VMware ESX
1 14 (41.18%) VMware ESXi
2 3 (8.82%) Microsoft App-V
Systems Management
1 15 (44.12%) SCOM
2 3 (8.82%) Microsoft Intune
2 3 (8.82%) SCCM
3 2 (5.88%) Opscode Chef
3 2 (5.88%) Puppet
4 1 (2.94%) Ansible
4 1 (2.94%) Ganglia
4 1 (2.94%) Nagios
4 1 (2.94%) Netcool
4 1 (2.94%) Salt
Vendors
1 16 (47.06%) VMware
2 3 (8.82%) Microsoft
3 2 (5.88%) Alteryx
3 2 (5.88%) Avaya
3 2 (5.88%) Cisco
3 2 (5.88%) Mitel
3 2 (5.88%) NetApp
3 2 (5.88%) Red Hat
3 2 (5.88%) Salesforce.com
3 2 (5.88%) Tableau
4 1 (2.94%) Google
4 1 (2.94%) SaltStack
4 1 (2.94%) Splunk
Crewe, Cheshire
DCV Technologies
Salary: From £100,000 to £120,000 per annum salary open to discussion
Posted: 17 hours ago
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 3 days ago
Manchester
Churchill Frank International
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Lancashire
Exposed Solutions
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Preston
Searchability
Posted: 5 days ago
Liverpool
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £40000.00 per annum
Posted: 19 days ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £50000 - £60000 per annum + bens
Posted: 5 days ago