The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 151 124 135
Rank change year-on-year
-27 +11
Contract jobs citing Customer Engagement 7 8 1
As % of all contract IT jobs located in the North West 0.18% 0.27% 0.037%
As % of the Processes & Methodologies category 0.24% 0.36% 0.051%
Number of daily rates quoted 4 4 0
Average daily rate
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of your Daily Rate
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£319 £350 -
Average daily rate % change year-on-year
-8.92% -
UK excluding London average daily rate £353 £374 £355
% change year-on-year
-5.68% +5.28%
Number of hourly rates quoted 3 0 1
Average hourly rate £59.50 - £75.00
UK excluding London average hourly rate £59.50 £11.00 £45.00
% change year-on-year
+440.90% -75.55%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2940 2205 1953
As % of all contract IT jobs located in the North West 76.80% 73.43% 71.85%
Number of daily rates quoted 1749 1188 983
Average daily rate £400 £375 £338
Average daily rate % change year-on-year
+6.66% +11.11%
90% offered a daily rate of more than £275 £263 £250
10% offered a daily rate of more than £575 £525 £455
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 120 102 90
Average hourly rate £37.97 £28.75 £21.00
Average hourly rate % change year-on-year
+32.05% +36.90%
90% offered a hourly rate of more than £15.00 £13.00 £10.50
10% offered a hourly rate of more than £57.75 £53.00 £45.00
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -6 3 £313 - 6
Lancashire +8 1 - -
Merseyside -13 1 £325 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 4 (30.77%) PRINCE2
1 4 (30.77%) Project Management
1 4 (30.77%) Finance
1 4 (30.77%) Market Research
1 4 (30.77%) User Stories
2 3 (23.08%) Supplier Management
2 3 (23.08%) MODAF
2 3 (23.08%) Marketing
2 3 (23.08%) Agile Software Development
2 3 (23.08%) TOGAF
2 3 (23.08%) MS Excel
2 3 (23.08%) MS Project
2 3 (23.08%) Configuration Management
3 2 (15.38%) Microsoft
3 2 (15.38%) MS Office
3 2 (15.38%) ITIL
3 2 (15.38%) SharePoint
3 2 (15.38%) Risk Management
3 2 (15.38%) Retail
3 2 (15.38%) Stakeholder Management
3 2 (15.38%) Financial Institution
3 2 (15.38%) Management Information System
3 2 (15.38%) Wireless
3 2 (15.38%) Knowledge Management
3 2 (15.38%) QA
3 2 (15.38%) User Acceptance Testing
3 2 (15.38%) SC Cleared
3 2 (15.38%) Security Cleared
3 2 (15.38%) SDLC
3 2 (15.38%) Change Control

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (15.38%) SharePoint
Applications
1 3 (23.08%) MS Project
1 3 (23.08%) MS Excel
2 2 (15.38%) MS Office
3 1 (7.69%) MS PowerPoint
Communications & Networking
1 2 (15.38%) Wireless
2 1 (7.69%) LAN
General
1 4 (30.77%) Finance
2 3 (23.08%) Marketing
3 2 (15.38%) Financial Institution
3 2 (15.38%) Retail
Job Titles
1 4 (30.77%) Project Manager
1 4 (30.77%) Product Manager
2 3 (23.08%) Solutions Architect
2 3 (23.08%) Architect
3 2 (15.38%) Junior Project Manager
3 2 (15.38%) Junior
4 1 (7.69%) Analyst
4 1 (7.69%) Business Analyst
4 1 (7.69%) Senior Manager
4 1 (7.69%) Senior Project Manager
Miscellaneous
1 2 (15.38%) Management Information System
2 1 (7.69%) Analytical Skills
Processes & Methodologies
1 4 (30.77%) PRINCE2
1 4 (30.77%) Project Management
1 4 (30.77%) Market Research
1 4 (30.77%) User Stories
2 3 (23.08%) Configuration Management
2 3 (23.08%) Agile Software Development
2 3 (23.08%) TOGAF
2 3 (23.08%) Supplier Management
2 3 (23.08%) MODAF
3 2 (15.38%) Knowledge Management
3 2 (15.38%) ITIL
3 2 (15.38%) Risk Management
3 2 (15.38%) Stakeholder Management
3 2 (15.38%) SDLC
3 2 (15.38%) User Acceptance Testing
3 2 (15.38%) Change Control
4 1 (7.69%) Test Strategy
4 1 (7.69%) Portfolio Management
4 1 (7.69%) Programme Management
4 1 (7.69%) E-Commerce
Qualifications
1 2 (15.38%) SC Cleared
1 2 (15.38%) Security Cleared
Quality Assurance & Compliance
1 2 (15.38%) QA
Vendors
1 2 (15.38%) Microsoft
2 1 (7.69%) NEC
2 1 (7.69%) Cisco