The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 148 137 120
Rank change year-on-year
-11 -17
Contract jobs citing Customer Engagement 8 2 9
As % of all contract IT jobs located in the North West 0.21% 0.064% 0.33%
As % of the Processes & Methodologies category 0.26% 0.083% 0.44%
Number of daily rates quoted 1 1 6
Average daily rate £400 £395 £281
Average daily rate % change year-on-year
+1.26% +40.44%
UK excluding London average daily rate £410 £425 £325
% change year-on-year
-3.52% +30.76%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3051 2405 2025
As % of all contract IT jobs located in the North West 80.27% 76.40% 74.81%
Number of daily rates quoted 1872 1428 1031
Average daily rate £400 £385 £363
Average daily rate % change year-on-year
+3.89% +6.20%
90% offered a daily rate of more than £280 £275 £250
10% offered a daily rate of more than £550 £550 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 111 99 108
Average hourly rate £38.00 £32.50 £33.00
Average hourly rate % change year-on-year
+16.92% -1.51%
90% offered a hourly rate of more than £16.50 £13.00 £13.00
10% offered a hourly rate of more than £53.30 £49.50 £46.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester - 7 £400 - 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 5 February 2016, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (20.00%) Windows
1 5 (20.00%) Finance
2 4 (16.00%) Stakeholder Management
2 4 (16.00%) Configuration Management
2 4 (16.00%) Security Cleared
3 3 (12.00%) PowerShell
3 3 (12.00%) Windows Server 2008
3 3 (12.00%) SCCM
3 3 (12.00%) SC Cleared
3 3 (12.00%) Market Research
3 3 (12.00%) Windows 7
3 3 (12.00%) Windows 8
3 3 (12.00%) User Stories
3 3 (12.00%) Becrypt
3 3 (12.00%) BitLocker
3 3 (12.00%) Windows 10
3 3 (12.00%) Project Management
3 3 (12.00%) PRINCE2 Certification
3 3 (12.00%) PRINCE
3 3 (12.00%) Windows Server 2003
3 3 (12.00%) VBScript
3 3 (12.00%) Oracle
3 3 (12.00%) MS Excel
3 3 (12.00%) ITIL
3 3 (12.00%) PRINCE2
3 3 (12.00%) Active Directory
3 3 (12.00%) Firewall
3 3 (12.00%) Migration
3 3 (12.00%) Banking
3 3 (12.00%) Agile Software Development

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 5 February 2016, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (8.00%) Oracle Workflow
2 1 (4.00%) Apache
2 1 (4.00%) JBoss
Applications
1 3 (12.00%) MS Excel
Business Applications
1 2 (8.00%) Oracle Applications
Cloud Services
1 1 (4.00%) PaaS
Communications & Networking
1 3 (12.00%) Firewall
Database & Business Intelligence
1 2 (8.00%) Oracle Database
Development Applications
1 1 (4.00%) LoadRunner
General
1 5 (20.00%) Finance
2 3 (12.00%) Banking
3 2 (8.00%) Marketing
4 1 (4.00%) Multimedia
4 1 (4.00%) Retail
4 1 (4.00%) Telecoms
Job Titles
1 7 (28.00%) Project Manager
2 5 (20.00%) Architect
3 4 (16.00%) Solutions Architect
4 3 (12.00%) Analyst
4 3 (12.00%) Business Analyst
4 3 (12.00%) Product Manager
5 2 (8.00%) Customer Solutions Architect
5 2 (8.00%) Environment Manager
5 2 (8.00%) Process Analyst
5 2 (8.00%) Public Sector Project Manager
6 1 (4.00%) Digital Product Manager
6 1 (4.00%) IT Infrastructure Manager
6 1 (4.00%) IT Infrastructure Project Manager
6 1 (4.00%) IT Security Project Manager
6 1 (4.00%) LoadRunner Performance Tester
6 1 (4.00%) LoadRunner Tester
6 1 (4.00%) Migration Architect
6 1 (4.00%) SAP Manager
6 1 (4.00%) SIEM Project Manager
6 1 (4.00%) Technical Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (4.00%) Apache Camel
1 1 (4.00%) J2EE
1 1 (4.00%) Java EE
1 1 (4.00%) OSGi
Miscellaneous
1 2 (8.00%) Mainframe
2 1 (4.00%) Enterprise Software
2 1 (4.00%) FMCG
2 1 (4.00%) Mobile Payment
Operating Systems
1 5 (20.00%) Windows
2 3 (12.00%) Windows 10
2 3 (12.00%) Windows 7
2 3 (12.00%) Windows 8
2 3 (12.00%) Windows Server 2003
2 3 (12.00%) Windows Server 2008
3 2 (8.00%) Linux
4 1 (4.00%) Windows XP
Processes & Methodologies
1 4 (16.00%) Configuration Management
1 4 (16.00%) Stakeholder Management
2 3 (12.00%) Agile Software Development
2 3 (12.00%) Business Analysis
2 3 (12.00%) ITIL
2 3 (12.00%) Market Research
2 3 (12.00%) Migration
2 3 (12.00%) PRINCE
2 3 (12.00%) PRINCE2
2 3 (12.00%) Project Management
2 3 (12.00%) User Stories
3 2 (8.00%) GAP Analysis
3 2 (8.00%) MODAF
3 2 (8.00%) Presales
3 2 (8.00%) TOGAF
3 2 (8.00%) Workflow
4 1 (4.00%) ITSM
4 1 (4.00%) Mobile Commerce
4 1 (4.00%) Service Delivery
4 1 (4.00%) Service Management
Programming Languages
1 3 (12.00%) PowerShell
1 3 (12.00%) VBScript
2 1 (4.00%) Java
Qualifications
1 4 (16.00%) Security Cleared
2 3 (12.00%) PRINCE2 Certification
2 3 (12.00%) SC Cleared
3 1 (4.00%) ITIL Foundation Certificate
System Software
1 3 (12.00%) Active Directory
1 3 (12.00%) BitLocker
2 1 (4.00%) Oracle RAC
Systems Management
1 3 (12.00%) SCCM
Vendors
1 3 (12.00%) Becrypt
1 3 (12.00%) Oracle
2 2 (8.00%) CA
3 1 (4.00%) HP
3 1 (4.00%) Microsoft
3 1 (4.00%) SAP