The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 133 120 137
Rank change year-on-year
-13 +17
Contract jobs citing Customer Engagement 7 6 1
As % of all contract IT jobs located in the North West 0.22% 0.21% 0.031%
As % of the Processes & Methodologies category 0.30% 0.29% 0.048%
Number of daily rates quoted 3 2 0
Average daily rate
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£563 £350 -
Average daily rate % change year-on-year
+60.71% -
UK excluding London average daily rate £400 £450 £300
% change year-on-year
-11.11% +50.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £12.00 - £9.00
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2365 2079 2091
As % of all contract IT jobs located in the North West 73.61% 72.87% 65.55%
Number of daily rates quoted 1370 1019 1064
Average daily rate £375 £335 £350
Average daily rate % change year-on-year
+11.94% -4.28%
90% offered a daily rate of more than £260 £240 £235
10% offered a daily rate of more than £530 £488 £488
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 111 125 88
Average hourly rate £30.00 £22.50 £22.41
Average hourly rate % change year-on-year
+33.33% +0.42%
90% offered a hourly rate of more than £12.76 £13.50 £12.50
10% offered a hourly rate of more than £78.00 £44.00 £51.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the North West region over the 3 months to 21 October 2014.

Customer Engagement Daily Rate Histogram in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 6 £506 -
Manchester -11 1 £900 +157.14% 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 21 October 2014, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (50.00%) Oracle
1 9 (50.00%) Security Cleared
2 8 (44.44%) Finance
3 6 (33.33%) Migration
3 6 (33.33%) Oracle Workflow
3 6 (33.33%) Workflow
3 6 (33.33%) Informatica
3 6 (33.33%) PowerCenter
3 6 (33.33%) Shell Script
3 6 (33.33%) Data Warehouse
3 6 (33.33%) Data Modelling
3 6 (33.33%) ETL
3 6 (33.33%) PL/SQL
3 6 (33.33%) SQL
3 6 (33.33%) Stakeholder Engagement
3 6 (33.33%) Velocity
3 6 (33.33%) BusinessObjects XI
3 6 (33.33%) SC Cleared
3 6 (33.33%) Analytical Skills
4 5 (27.78%) Performance Metrics
4 5 (27.78%) Resource Management
4 5 (27.78%) ITIL V3
4 5 (27.78%) ITIL
4 5 (27.78%) Service Management
5 4 (22.22%) Service Delivery
5 4 (22.22%) SLA
6 3 (16.67%) C
6 3 (16.67%) Financial Modelling
6 3 (16.67%) Retail
7 2 (11.11%) Degree

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 21 October 2014, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 6 (33.33%) Oracle Workflow
2 1 (5.56%) JBoss
Database & Business Intelligence
1 6 (33.33%) PowerCenter
1 6 (33.33%) BusinessObjects XI
1 6 (33.33%) Data Warehouse
2 1 (5.56%) RDBMS
2 1 (5.56%) Oracle Database
2 1 (5.56%) Relational Database
Development Applications
1 1 (5.56%) Maven
1 1 (5.56%) Git (software)
1 1 (5.56%) Gerrit
General
1 8 (44.44%) Finance
2 3 (16.67%) Retail
Job Titles
1 5 (27.78%) Operations Manager
2 4 (22.22%) Developer
3 3 (16.67%) Commercial Manager
3 3 (16.67%) Data Warehouse Developer
3 3 (16.67%) Informatica Developer
3 3 (16.67%) Data Warehouse Specialist
4 2 (11.11%) Senior Architect
4 2 (11.11%) Senior Solutions Architect
4 2 (11.11%) Informatica Specialist
4 2 (11.11%) Solutions Architect
4 2 (11.11%) Architect
5 1 (5.56%) Software Developer
5 1 (5.56%) Technical Manager
5 1 (5.56%) Java Developer
5 1 (5.56%) Java Software Developer
5 1 (5.56%) Head of Development
5 1 (5.56%) Technical Delivery Manager
5 1 (5.56%) Delivery Manager
5 1 (5.56%) Transition Manager
Libraries, Frameworks & Software Standards
1 6 (33.33%) Velocity
2 1 (5.56%) GWT
2 1 (5.56%) jQuery
2 1 (5.56%) JPA
2 1 (5.56%) EJB 3.0
2 1 (5.56%) HornetQ
2 1 (5.56%) EJB
2 1 (5.56%) JMS
Miscellaneous
1 6 (33.33%) Analytical Skills
2 5 (27.78%) Performance Metrics
3 1 (5.56%) Clustering
3 1 (5.56%) User Experience
Operating Systems
1 2 (11.11%) Android
1 2 (11.11%) Apple iOS
2 1 (5.56%) Linux
Processes & Methodologies
1 6 (33.33%) Data Modelling
1 6 (33.33%) ETL
1 6 (33.33%) Workflow
1 6 (33.33%) Migration
1 6 (33.33%) Stakeholder Engagement
2 5 (27.78%) ITIL V3
2 5 (27.78%) Service Management
2 5 (27.78%) Resource Management
2 5 (27.78%) ITIL
3 4 (22.22%) Service Delivery
4 3 (16.67%) Financial Modelling
5 2 (11.11%) B2C
5 2 (11.11%) E-Commerce
5 2 (11.11%) Analytics
6 1 (5.56%) Customer Insight
6 1 (5.56%) Business Transformation
6 1 (5.56%) Configuration Management
6 1 (5.56%) UML
6 1 (5.56%) OOA/OOD
6 1 (5.56%) OO
Programming Languages
1 6 (33.33%) PL/SQL
1 6 (33.33%) SQL
1 6 (33.33%) Shell Script
2 3 (16.67%) C
3 1 (5.56%) Java
3 1 (5.56%) JavaScript
Qualifications
1 9 (50.00%) Security Cleared
2 6 (33.33%) SC Cleared
3 2 (11.11%) BC Cleared
3 2 (11.11%) Degree
Quality Assurance & Compliance
1 4 (22.22%) SLA
Vendors
1 9 (50.00%) Oracle
2 6 (33.33%) Informatica