The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 123 128 -
Rank change year-on-year
+5 -
Contract jobs citing Customer Engagement 8 1 0
As % of all contract IT jobs located in the North West 0.27% 0.037% -
As % of the Processes & Methodologies category 0.38% 0.052% -
Number of daily rates quoted 4 0 0
Average daily rate
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of your Daily Rate
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£350 - -
UK excluding London average daily rate £385 £355 £300
% change year-on-year
+8.45% +18.33%
Number of hourly rates quoted 0 1 0
Average hourly rate - £75.00 -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2109 1921 2090
As % of all contract IT jobs located in the North West 69.97% 70.89% 64.73%
Number of daily rates quoted 1134 960 1106
Average daily rate £375 £338 £330
Average daily rate % change year-on-year
+11.11% +2.27%
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £525 £463 £465
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 101 88 111
Average hourly rate £27.50 £20.75 £22.41
Average hourly rate % change year-on-year
+32.53% -7.40%
90% offered a hourly rate of more than £13.00 £10.50 £13.50
10% offered a hourly rate of more than £47.50 £45.00 £47.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the North West region over the 3 months to 29 July 2014.

Customer Engagement Daily Rate Histogram in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester - 1 - - 2
Cheshire - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2014, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 10 (52.63%) Oracle
2 7 (36.84%) Workflow
3 6 (31.58%) Velocity
3 6 (31.58%) Migration
3 6 (31.58%) Oracle Workflow
3 6 (31.58%) PL/SQL
3 6 (31.58%) SQL
3 6 (31.58%) Data Warehouse
3 6 (31.58%) Data Modelling
3 6 (31.58%) ETL
3 6 (31.58%) Informatica
3 6 (31.58%) PowerCenter
3 6 (31.58%) Shell Script
3 6 (31.58%) BusinessObjects XI
3 6 (31.58%) Security Cleared
3 6 (31.58%) Stakeholder Engagement
4 4 (21.05%) Finance
4 4 (21.05%) Windows
5 3 (15.79%) E-Commerce
5 3 (15.79%) MS Excel
5 3 (15.79%) B2C
5 3 (15.79%) DHCP
5 3 (15.79%) DNS
5 3 (15.79%) Microsoft
5 3 (15.79%) Retail
5 3 (15.79%) Apple iOS
5 3 (15.79%) Analytics
5 3 (15.79%) Business Transformation
5 3 (15.79%) Financial Modelling
5 3 (15.79%) Android

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 29 July 2014, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 6 (31.58%) Oracle Workflow
2 1 (5.26%) SharePoint 2010
2 1 (5.26%) SharePoint 2013
2 1 (5.26%) SharePoint
Applications
1 3 (15.79%) MS Excel
2 1 (5.26%) MS PowerPoint
2 1 (5.26%) MS Project
Cloud Services
1 1 (5.26%) Microsoft Azure
Communications & Networking
1 3 (15.79%) DHCP
1 3 (15.79%) DNS
2 1 (5.26%) Network Security
2 1 (5.26%) LAN
Database & Business Intelligence
1 6 (31.58%) PowerCenter
1 6 (31.58%) BusinessObjects XI
1 6 (31.58%) Data Warehouse
2 1 (5.26%) RDBMS
2 1 (5.26%) Oracle Database
2 1 (5.26%) Relational Database
Development Applications
1 1 (5.26%) Maven
1 1 (5.26%) Git (software)
1 1 (5.26%) Gerrit
General
1 4 (21.05%) Finance
2 3 (15.79%) Retail
Job Titles
1 5 (26.32%) Developer
2 4 (21.05%) Architect
3 3 (15.79%) Data Warehouse Developer
3 3 (15.79%) Informatica Developer
3 3 (15.79%) Data Warehouse Specialist
3 3 (15.79%) Commercial Manager
3 3 (15.79%) Solutions Architect
4 2 (10.53%) Informatica Specialist
4 2 (10.53%) Senior Architect
4 2 (10.53%) Deployment Engineer
4 2 (10.53%) Senior Solutions Architect
5 1 (5.26%) SharePoint Developer
5 1 (5.26%) Project Manager
5 1 (5.26%) Consultant
5 1 (5.26%) Software Developer
5 1 (5.26%) Java Software Developer
5 1 (5.26%) SharePoint Architect
5 1 (5.26%) Java Developer
Libraries, Frameworks & Software Standards
1 6 (31.58%) Velocity
2 1 (5.26%) GWT
2 1 (5.26%) jQuery
2 1 (5.26%) JPA
2 1 (5.26%) EJB 3.0
2 1 (5.26%) HornetQ
2 1 (5.26%) EJB
2 1 (5.26%) JMS
Miscellaneous
1 1 (5.26%) Management Information System
1 1 (5.26%) Clustering
Operating Systems
1 4 (21.05%) Windows
2 3 (15.79%) Android
2 3 (15.79%) Apple iOS
3 2 (10.53%) Windows 8
3 2 (10.53%) Windows 7
4 1 (5.26%) Linux
Processes & Methodologies
1 7 (36.84%) Workflow
2 6 (31.58%) Migration
2 6 (31.58%) Data Modelling
2 6 (31.58%) ETL
2 6 (31.58%) Stakeholder Engagement
3 3 (15.79%) E-Commerce
3 3 (15.79%) Financial Modelling
3 3 (15.79%) Business Transformation
3 3 (15.79%) Analytics
3 3 (15.79%) B2C
4 2 (10.53%) ITIL
4 2 (10.53%) PRINCE2
4 2 (10.53%) Service Management
4 2 (10.53%) Problem Management
5 1 (5.26%) Matrix Management
5 1 (5.26%) Change Management
5 1 (5.26%) MVC
5 1 (5.26%) Agile Software Development
5 1 (5.26%) Supplier Management
5 1 (5.26%) Project Planning
Programming Languages
1 6 (31.58%) PL/SQL
1 6 (31.58%) SQL
1 6 (31.58%) Shell Script
2 1 (5.26%) C
2 1 (5.26%) Java
2 1 (5.26%) JavaScript
Qualifications
1 6 (31.58%) Security Cleared
2 3 (15.79%) SC Cleared
3 2 (10.53%) DV Cleared
3 2 (10.53%) Microsoft Certification
3 2 (10.53%) MCTS
3 2 (10.53%) MCITP
3 2 (10.53%) Degree
System Software
1 2 (10.53%) Active Directory
1 2 (10.53%) Terminal Server
Systems Management
1 3 (15.79%) SCCM
2 2 (10.53%) WSUS
Vendors
1 10 (52.63%) Oracle
2 6 (31.58%) Informatica
3 3 (15.79%) Microsoft
4 2 (10.53%) Citrix
5 1 (5.26%) JBoss
5 1 (5.26%) Cisco