The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
England / North West
Rank 123 152 146
Rank change year-on-year
+29 -6
Contract jobs citing Customer Engagement 8 6 3
As % of all contract IT jobs located in the North West 0.30% 0.16% 0.090%
As % of the Processes & Methodologies category 0.37% 0.19% 0.12%
Number of daily rates quoted 6 1 2
Median daily rate £480 £400 £448
Median daily rate % change year-on-year
+20.00% -10.61%
90% offered a daily rate of more than £359 £400 £406
10% offered a daily rate of more than £500 £400 £490
UK excluding London median daily rate £453 £400 £425
% change year-on-year
+13.12% -5.88%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £21.58
% change year-on-year
- +88.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2183 3142 2608
As % of all contract IT jobs located in the North West 82.53% 82.27% 78.06%
Number of daily rates quoted 1396 1896 1508
Median daily rate £400 £400 £400
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £533 £550
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 97 145 110
Median hourly rate £42.48 £37.50 £37.00
Median hourly rate % change year-on-year
+13.26% +1.35%
90% offered a hourly rate of more than £15.00 £16.00 £13.00
10% offered a hourly rate of more than £51.57 £50.00 £55.00
UK excluding London median hourly rate £36.00 £40.00 £27.50
% change year-on-year
-10.00% +45.45%

Customer Engagement
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the North West region over the 3 months to 23 February 2017.

Customer Engagement Daily Rate Histogram in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside - 5 £500 - 1
Manchester +15 3 £355 -11.25% 2
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 23 February 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Customer Engagement.

1 8 (40.00%) Stakeholder Management
2 6 (30.00%) Programme Management
2 6 (30.00%) Banking
2 6 (30.00%) Data Centre
3 5 (25.00%) Project Governance
3 5 (25.00%) Risk Management
3 5 (25.00%) Finance
4 4 (20.00%) Service Design
4 4 (20.00%) Migration
4 4 (20.00%) Customer Insight
4 4 (20.00%) Target Operating Model
5 3 (15.00%) Agile Software Development
5 3 (15.00%) Business Intelligence
5 3 (15.00%) Middleware
5 3 (15.00%) Analytics
6 2 (10.00%) Actionable Recommendations
6 2 (10.00%) User Experience
6 2 (10.00%) Analytical Skills
6 2 (10.00%) Six Sigma
6 2 (10.00%) Project Management
6 2 (10.00%) PRINCE2
6 2 (10.00%) Service Delivery
6 2 (10.00%) Change Management
6 2 (10.00%) CMS
6 2 (10.00%) Business Analytics
6 2 (10.00%) Business Transformation
6 2 (10.00%) User Acceptance Testing
6 2 (10.00%) Psychology
6 2 (10.00%) Human Factors
6 2 (10.00%) Lean Six Sigma

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) CMS
2 1 (5.00%) Sitecore CMS
Communications & Networking
1 1 (5.00%) FTP
Database & Business Intelligence
1 1 (5.00%) Data Warehouse
1 1 (5.00%) DB2
General
1 6 (30.00%) Banking
2 5 (25.00%) Finance
3 1 (5.00%) Marketing
Job Titles
1 6 (30.00%) Project Manager
2 5 (25.00%) Governance Manager
2 5 (25.00%) Project Governance Manager
3 4 (20.00%) Architect
3 4 (20.00%) Designer
4 2 (10.00%) Business Change Manager
4 2 (10.00%) Business Manager
4 2 (10.00%) Middleware Architect
4 2 (10.00%) UX Designer
5 1 (5.00%) .NET Developer
5 1 (5.00%) .NET Software Developer
5 1 (5.00%) Business Analyst
5 1 (5.00%) Business Improvement Manager
5 1 (5.00%) Business Intelligence Analyst
5 1 (5.00%) C# Developer
5 1 (5.00%) Data Centre Architect
5 1 (5.00%) Developer
5 1 (5.00%) Marketing Manager
5 1 (5.00%) Middleware Specialist
5 1 (5.00%) Programme Manager
Libraries, Frameworks & Software Standards
1 3 (15.00%) Middleware
2 1 (5.00%) .NET
2 1 (5.00%) Web Services
Miscellaneous
1 6 (30.00%) Data Centre
2 2 (10.00%) Analytical Skills
2 2 (10.00%) User Experience
3 1 (5.00%) Management Information System
Operating Systems
1 1 (5.00%) AIX
Processes & Methodologies
1 8 (40.00%) Stakeholder Management
2 6 (30.00%) Programme Management
3 5 (25.00%) Project Governance
3 5 (25.00%) Risk Management
4 4 (20.00%) Customer Insight
4 4 (20.00%) Migration
4 4 (20.00%) Service Design
4 4 (20.00%) Target Operating Model
5 3 (15.00%) Agile Software Development
5 3 (15.00%) Analytics
5 3 (15.00%) Business Intelligence
6 2 (10.00%) Business Analytics
6 2 (10.00%) Change Management
6 2 (10.00%) Human Factors
6 2 (10.00%) Lean Six Sigma
6 2 (10.00%) PRINCE2
6 2 (10.00%) Project Management
6 2 (10.00%) Psychology
6 2 (10.00%) Service Delivery
6 2 (10.00%) Six Sigma
Programming Languages
1 1 (5.00%) C#
1 1 (5.00%) SQL
Quality Assurance & Compliance
1 2 (10.00%) Actionable Recommendations
System Software
1 1 (5.00%) Active Directory
Vendors
1 1 (5.00%) IBM
1 1 (5.00%) Sitecore