The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 143 152 127
Rank change year-on-year
+9 -25
Contract jobs citing Customer Engagement 9 11 13
As % of all contract IT jobs located in the North West 0.26% 0.26% 0.42%
As % of the Processes & Methodologies category 0.32% 0.33% 0.56%
Number of daily rates quoted 7 4 4
Median daily rate £400 £333 £506
Median daily rate % change year-on-year
+20.30% -34.32%
90% offered a daily rate of more than £305 £316 £384
10% offered a daily rate of more than £460 £400 £676
UK excluding London median daily rate £425 £375 £413
% change year-on-year
+13.33% -9.09%
Number of hourly rates quoted 0 7 0
Median hourly rate - £59.50 -
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2836 3383 2337
As % of all contract IT jobs located in the North West 81.38% 80.59% 75.70%
Number of daily rates quoted 1781 2057 1298
Median daily rate £400 £401 £370
Median daily rate % change year-on-year
-0.12% +8.24%
90% offered a daily rate of more than £288 £290 £263
10% offered a daily rate of more than £525 £550 £525
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 88 134 102
Median hourly rate £21.05 £40.00 £25.00
Median hourly rate % change year-on-year
-47.38% +60.00%
90% offered a hourly rate of more than £12.03 £16.16 £12.50
10% offered a hourly rate of more than £59.31 £59.50 £67.00
UK excluding London median hourly rate £30.00 £32.54 £25.75
% change year-on-year
-7.80% +26.36%

Customer Engagement
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the North West region over the 3 months to 30 August 2016.

Customer Engagement Daily Rate Histogram in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 9 £400 +17.64% 6
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 30 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Customer Engagement.

1 10 (66.67%) Finance
2 8 (53.33%) PRINCE2
3 4 (26.67%) HTML
3 4 (26.67%) JavaScript
3 4 (26.67%) CSS
3 4 (26.67%) Scrum
3 4 (26.67%) Agile Software Development
4 3 (20.00%) .NET
5 2 (13.33%) SQL Server
5 2 (13.33%) Photoshop
5 2 (13.33%) Visual Studio
5 2 (13.33%) ASP.NET
5 2 (13.33%) E-Commerce
5 2 (13.33%) SLA
5 2 (13.33%) Microsoft
5 2 (13.33%) Systems Management Server (SMS)
5 2 (13.33%) Adobe Illustrator
5 2 (13.33%) Adobe Premiere
5 2 (13.33%) Programme Management
5 2 (13.33%) C#
5 2 (13.33%) Management Information System
5 2 (13.33%) MVC
5 2 (13.33%) Workflow
5 2 (13.33%) Adobe After Effects
5 2 (13.33%) Stakeholder Management
5 2 (13.33%) 3D Graphics
5 2 (13.33%) jQuery
5 2 (13.33%) Web Development
5 2 (13.33%) Degree
5 2 (13.33%) JSON

Customer Engagement
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) Umbraco
Applications
1 2 (13.33%) Adobe After Effects
1 2 (13.33%) Adobe Illustrator
1 2 (13.33%) Adobe Premiere
1 2 (13.33%) Photoshop
Business Applications
1 1 (6.67%) nopCommerce
Database & Business Intelligence
1 2 (13.33%) SQL Server
2 1 (6.67%) MongoDB
2 1 (6.67%) Redis
2 1 (6.67%) Relational Database
Development Applications
1 2 (13.33%) Mercurial
1 2 (13.33%) Visual Studio
2 1 (6.67%) Git (software)
General
1 10 (66.67%) Finance
2 1 (6.67%) Retail
Job Titles
1 9 (60.00%) Project Manager
2 2 (13.33%) Designer
2 2 (13.33%) Developer
2 2 (13.33%) UX Designer
2 2 (13.33%) Web Designer
3 1 (6.67%) .NET Development Manager
3 1 (6.67%) Agile Development Manager
3 1 (6.67%) Angular Developer
3 1 (6.67%) Assistant Project Manager
3 1 (6.67%) Data Analytics Architect
3 1 (6.67%) E-Commerce Manager
3 1 (6.67%) HTML CSS Designer
3 1 (6.67%) IT Development Manager
3 1 (6.67%) Java Development Manager
3 1 (6.67%) PRINCE2 Project Manager
3 1 (6.67%) ScrumMaster Project Manager
3 1 (6.67%) UI Designer
3 1 (6.67%) UI/UX Designer
3 1 (6.67%) Web UI Designer
3 1 (6.67%) Web UI/UX Designer
Libraries, Frameworks & Software Standards
1 4 (26.67%) CSS
1 4 (26.67%) HTML
2 3 (20.00%) .NET
3 2 (13.33%) AngularJS
3 2 (13.33%) ASP.NET
3 2 (13.33%) ASP.NET MVC
3 2 (13.33%) CSS3
3 2 (13.33%) HTML5
3 2 (13.33%) jQuery
3 2 (13.33%) JSON
4 1 (6.67%) ASP.NET Web API
4 1 (6.67%) RabbitMQ
4 1 (6.67%) SignalR
Miscellaneous
1 2 (13.33%) 3D Graphics
1 2 (13.33%) Management Information System
1 2 (13.33%) User Experience
1 2 (13.33%) Visualisation
2 1 (6.67%) Inversion of Control
2 1 (6.67%) Mobile App
Processes & Methodologies
1 8 (53.33%) PRINCE2
2 4 (26.67%) Agile Software Development
2 4 (26.67%) Scrum
3 2 (13.33%) Data Visualisation
3 2 (13.33%) E-Commerce
3 2 (13.33%) Front End Development
3 2 (13.33%) Infographics
3 2 (13.33%) Information Architecture
3 2 (13.33%) Kanban
3 2 (13.33%) Line Management
3 2 (13.33%) MVC
3 2 (13.33%) Programme Management
3 2 (13.33%) Prototyping
3 2 (13.33%) Stakeholder Management
3 2 (13.33%) Test Strategy
3 2 (13.33%) Web Development
3 2 (13.33%) Wireframes
3 2 (13.33%) Workflow
4 1 (6.67%) Analytics
4 1 (6.67%) SOLID
Programming Languages
1 4 (26.67%) JavaScript
2 2 (13.33%) C#
3 1 (6.67%) Java
3 1 (6.67%) SQL
Qualifications
1 2 (13.33%) Degree
Quality Assurance & Compliance
1 2 (13.33%) SLA
Systems Management
1 2 (13.33%) Systems Management Server (SMS)
Vendors
1 2 (13.33%) Facebook
1 2 (13.33%) Microsoft
1 2 (13.33%) Twitter