The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 127 118 133
Rank change year-on-year
-9 +15
Contract jobs citing Customer Engagement 9 2 3
As % of all contract IT jobs located in the North West 0.28% 0.083% 0.098%
As % of the Processes & Methodologies category 0.40% 0.12% 0.15%
Number of daily rates quoted 6 0 3
Average daily rate £475 - £400
UK excluding London average daily rate £375 £260 £423
% change year-on-year
+44.23% -38.46%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.25 - £15.50
Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2259 1696 1940
As % of all contract IT jobs located in the North West 71.19% 70.43% 63.40%
Number of daily rates quoted 1165 841 965
Average daily rate £375 £338 £350
Average daily rate % change year-on-year
+11.11% -3.57%
90% offered a daily rate of more than £255 £226 £230
10% offered a daily rate of more than £535 £475 £480
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 124 82 91
Average hourly rate £28.50 £27.50 £20.00
Average hourly rate % change year-on-year
+3.63% +37.50%
90% offered a hourly rate of more than £12.50 £13.35 £13.50
10% offered a hourly rate of more than £45.00 £61.00 £40.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North West

Customer Engagement
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

Customer Engagement Daily Rate Trend in the North West

Customer Engagement
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the North West region over the 3 months to 18 April 2014.

Customer Engagement Daily Rate Histogram in the North West

Customer Engagement
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the North West region.

Customer Engagement Hourly Rate Trend in the North West

Customer Engagement
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester -12 3 £450 -
Cheshire - 3 £375 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 12 (70.59%) Windows
2 10 (58.82%) DHCP
2 10 (58.82%) DNS
2 10 (58.82%) Microsoft
3 9 (52.94%) ITIL
3 9 (52.94%) Service Management
4 6 (35.29%) WMI
4 6 (35.29%) SCOM
4 6 (35.29%) MOM
4 6 (35.29%) SQL
4 6 (35.29%) Performance Monitoring
4 6 (35.29%) SCSM
5 4 (23.53%) SCCM
5 4 (23.53%) MS Excel
5 4 (23.53%) Windows 7
6 3 (17.65%) DV Cleared
6 3 (17.65%) Security Cleared
6 3 (17.65%) Windows 8
6 3 (17.65%) Degree
6 3 (17.65%) WSUS
6 3 (17.65%) Problem Management
6 3 (17.65%) MCTS
6 3 (17.65%) MCITP
6 3 (17.65%) Active Directory
6 3 (17.65%) Citrix
6 3 (17.65%) Microsoft Certification
6 3 (17.65%) Terminal Server
7 2 (11.76%) E-Commerce
7 2 (11.76%) Oracle
7 2 (11.76%) PRINCE2

Customer Engagement
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.88%) SharePoint 2010
1 1 (5.88%) SharePoint 2013
1 1 (5.88%) SharePoint
Applications
1 4 (23.53%) MS Excel
2 1 (5.88%) MS PowerPoint
2 1 (5.88%) MS Project
Cloud Services
1 1 (5.88%) Microsoft Azure
Communications & Networking
1 10 (58.82%) DHCP
1 10 (58.82%) DNS
2 1 (5.88%) Network Security
2 1 (5.88%) LAN
General
1 2 (11.76%) Retail
2 1 (5.88%) Finance
Job Titles
1 7 (41.18%) Consultant
2 4 (23.53%) Architect
3 2 (11.76%) Solutions Architect
3 2 (11.76%) Deployment Engineer
4 1 (5.88%) SEO Manager
4 1 (5.88%) Senior Architect
4 1 (5.88%) ICT Trainer
4 1 (5.88%) Social Media Manager
4 1 (5.88%) Senior Solutions Architect
4 1 (5.88%) SharePoint Developer
4 1 (5.88%) Support Consultant
4 1 (5.88%) SharePoint Architect
4 1 (5.88%) Project Manager
4 1 (5.88%) Trainer
4 1 (5.88%) Developer
Miscellaneous
1 1 (5.88%) Social Media
1 1 (5.88%) Management Information System
Operating Systems
1 12 (70.59%) Windows
2 4 (23.53%) Windows 7
3 3 (17.65%) Windows 8
4 2 (11.76%) Apple iOS
4 2 (11.76%) Android
5 1 (5.88%) Windows XP
Processes & Methodologies
1 9 (52.94%) ITIL
1 9 (52.94%) Service Management
2 6 (35.29%) Performance Monitoring
3 3 (17.65%) Problem Management
4 2 (11.76%) E-Commerce
4 2 (11.76%) PRINCE2
4 2 (11.76%) B2C
4 2 (11.76%) Analytics
4 2 (11.76%) Business Transformation
5 1 (5.88%) Portfolio Management
5 1 (5.88%) Customer Insight
5 1 (5.88%) Supplier Management
5 1 (5.88%) Matrix Management
5 1 (5.88%) Project Planning
5 1 (5.88%) Project Management
5 1 (5.88%) Change Management
5 1 (5.88%) MVC
5 1 (5.88%) SEO
5 1 (5.88%) Workflow
5 1 (5.88%) Migration
Programming Languages
1 6 (35.29%) SQL
Qualifications
1 3 (17.65%) DV Cleared
1 3 (17.65%) Security Cleared
1 3 (17.65%) Degree
1 3 (17.65%) MCTS
1 3 (17.65%) MCITP
1 3 (17.65%) Microsoft Certification
System Software
1 3 (17.65%) Active Directory
1 3 (17.65%) Terminal Server
Systems Management
1 6 (35.29%) WMI
1 6 (35.29%) SCOM
1 6 (35.29%) MOM
1 6 (35.29%) SCSM
2 4 (23.53%) SCCM
3 3 (17.65%) WSUS
Vendors
1 10 (58.82%) Microsoft
2 3 (17.65%) Citrix
3 2 (11.76%) Oracle
4 1 (5.88%) Cisco
North West England
Computer Futures
Posted: 18 days ago