Customer Engagement Contracts in the North West
 
Demand Trend Daily Rate Trend Job Locations Related Skills

The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
Customer Engagement
Rank 116 129 130
Rank change year-on-year
+13 +1
Contract jobs citing Customer Engagement 1 3 2
As % of all contract IT jobs located in the North West 0.044% 0.095% 0.065%
As % of the Processes & Methodologies category 0.062% 0.154% 0.099%
Number of daily rates quoted 0 3 0
Average daily rate - £400 -
UK excluding London average daily rate £235 £400 £425
% change year-on-year
-41.25% -5.88%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £13.50
UK excluding London average hourly rate - £15.50 £14.83
% change year-on-year
- +4.50%
All Processes & Methodologies
North West
Contract IT job ads with a match in the
Processes & Methodologies category		 1623 1947 2011
As % of all contract IT jobs located in the North West 70.66% 61.48% 65.31%
Number of daily rates quoted 794 1006 1047
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £226 £238 £225
10% offered a daily rate of more than £465 £490 £460
UK excluding London average daily rate £363 £365 £375
% change year-on-year
-0.68% -2.66%
Number of hourly rates quoted 80 81 98
Average hourly rate £22.06 £20.00 £20.00
Average hourly rate % change year-on-year
+10.27% -
90% offered a hourly rate of more than £13.13 £13.26 £13.00
10% offered a hourly rate of more than £55.00 £37.00 £36.50
UK excluding London average hourly rate £31.60 £25.00 £30.00
% change year-on-year
+26.40% -16.66%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the North West region as a proportion of the total demand within the Processes & Methodologies category.

North West Customer Engagement Jobs Demand Trend

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the North West region.

North West Customer Engagement Daily Rate Trend

Customer Engagement
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the North West region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Manchester +9 1 - -
Customer Engagement
England

Customer Engagement
Top 24 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (83.33%) Marketing
2 3 (50.00%) SQL
2 3 (50.00%) Business Objects
2 3 (50.00%) SAS
2 3 (50.00%) Unica
2 3 (50.00%) Unica Affinium
3 2 (33.33%) Direct Marketing
3 2 (33.33%) PRINCE2 Certification
3 2 (33.33%) Content Management
3 2 (33.33%) Google
3 2 (33.33%) Management Information System
3 2 (33.33%) CMS
3 2 (33.33%) PRINCE2
3 2 (33.33%) Degree
3 2 (33.33%) E-Commerce
3 2 (33.33%) Online Marketing
3 2 (33.33%) Social Media
3 2 (33.33%) Marketing Strategy
3 2 (33.33%) Facebook
3 2 (33.33%) Twitter
3 2 (33.33%) Customer Insight
4 1 (16.67%) Windows
4 1 (16.67%) Retail
4 1 (16.67%) Windows 7

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs across the North West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (50.00%) SAS
2 2 (33.33%) CMS
Business Applications
1 3 (50.00%) Unica Affinium
General
1 5 (83.33%) Marketing
2 1 (16.67%) Retail
Job Titles
1 3 (50.00%) Analyst
2 2 (33.33%) SAS Analyst
2 2 (33.33%) Engagement Manager
2 2 (33.33%) Campaign Analyst
3 1 (16.67%) Project Assistant
3 1 (16.67%) Project Manager
Miscellaneous
1 2 (33.33%) Management Information System
1 2 (33.33%) Social Media
Operating Systems
1 1 (16.67%) Windows
1 1 (16.67%) Windows 7
Processes & Methodologies
1 2 (33.33%) PRINCE2
1 2 (33.33%) E-Commerce
1 2 (33.33%) Content Management
1 2 (33.33%) Direct Marketing
1 2 (33.33%) Online Marketing
1 2 (33.33%) Marketing Strategy
1 2 (33.33%) Customer Insight
Programming Languages
1 3 (50.00%) SQL
Qualifications
1 2 (33.33%) PRINCE2 Certification
1 2 (33.33%) Degree
Vendors
1 3 (50.00%) Business Objects
1 3 (50.00%) Unica
2 2 (33.33%) Facebook
2 2 (33.33%) Twitter
2 2 (33.33%) Google
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Last Updated Friday 17 May 2013
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