Customer Service Jobs in Oxford

Customer Service
Oxfordshire > Oxford

The following table provides summary statistics for permanent job vacancies advertised in Oxford with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 32 13 37
Rank change year-on-year -19 +24 +10
Permanent jobs citing Customer Service 31 38 25
As % of all permanent jobs advertised in Oxford 4.75% 8.10% 4.93%
As % of the Processes & Methodologies category 5.43% 8.64% 5.15%
Number of salaries quoted 16 15 13
10th Percentile £24,375 £25,150 -
25th Percentile £29,688 £30,500 £17,000
Median annual salary (50th Percentile) £37,500 £32,500 £25,000
Median % change year-on-year +15.38% +30.00% -28.57%
75th Percentile £48,750 £43,750 £36,000
90th Percentile £62,500 £45,000 £46,200
Oxfordshire median annual salary £31,500 £31,500 £33,000
% change year-on-year - -4.55% -5.71%

All Process and Methodology Skills
Oxford

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Oxford with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 571 440 485
As % of all permanent jobs advertised in Oxford 87.44% 93.82% 95.66%
Number of salaries quoted 425 267 289
10th Percentile £29,000 £30,650 £28,700
25th Percentile £38,750 £41,125 £40,000
Median annual salary (50th Percentile) £52,500 £55,000 £60,000
Median % change year-on-year -4.55% -8.33% +20.00%
75th Percentile £63,750 £72,500 £68,750
90th Percentile £75,000 £85,500 £80,000
Oxfordshire median annual salary £48,941 £50,000 £55,000
% change year-on-year -2.12% -9.09% +11.11%

Customer Service
Job Vacancy Trend in Oxford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Oxford.

Job vacancy trend for Customer Service in Oxford

Customer Service
Salary Trend in Oxford

3-month moving average salary quoted in jobs citing Customer Service in Oxford.

Salary trend for Customer Service in Oxford

Customer Service
Salary Histogram in Oxford

Salary distribution for jobs citing Customer Service in Oxford over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Oxford

Customer Service
Co-occurring Skills and Capabilities in Oxford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.45%) Confluence
1 2 (6.45%) Microsoft Exchange
2 1 (3.23%) SharePoint
Applications
1 11 (35.48%) Microsoft Excel
2 4 (12.90%) Microsoft Office
Cloud Services
1 16 (51.61%) Microsoft 365
2 14 (45.16%) Azure
3 9 (29.03%) Entra ID
4 4 (12.90%) WhatsApp
5 3 (9.68%) AWS
6 2 (6.45%) Google Docs
6 2 (6.45%) Google Drive
6 2 (6.45%) OneDrive
Communications & Networking
1 5 (16.13%) Firewall
2 2 (6.45%) Internet
Development Applications
1 2 (6.45%) Bitbucket
1 2 (6.45%) GitLab
1 2 (6.45%) JIRA
General
1 8 (25.81%) Finance
1 8 (25.81%) Legal
2 7 (22.58%) Analytical Skills
2 7 (22.58%) Pharmaceutical
2 7 (22.58%) Presentation Skills
2 7 (22.58%) Social Skills
3 5 (16.13%) Games
3 5 (16.13%) Retail
4 4 (12.90%) Military
5 3 (9.68%) Aerospace
5 3 (9.68%) Marketing
6 2 (6.45%) Inclusion and Diversity
6 2 (6.45%) Public Sector
Job Titles
1 9 (29.03%) Senior
2 7 (22.58%) Analyst
2 7 (22.58%) Senior Analyst
3 5 (16.13%) IT Support
4 4 (12.90%) Graduate
4 4 (12.90%) IT Technician
4 4 (12.90%) Support Technician
5 3 (9.68%) 3rd Line Engineer
5 3 (9.68%) 3rd Line Support
5 3 (9.68%) 3rd Line Support Engineer
5 3 (9.68%) IT Engineer
5 3 (9.68%) IT Support Engineer
5 3 (9.68%) Service Manager
5 3 (9.68%) Support Engineer
6 2 (6.45%) IT Support Technician
6 2 (6.45%) Lead
6 2 (6.45%) Team Leader
6 2 (6.45%) Technical Delivery Manager
6 2 (6.45%) Technical Service Delivery Manager
6 2 (6.45%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 2 (6.45%) .NET
1 2 (6.45%) RESTful
Miscellaneous
1 7 (22.58%) Biopharmaceutical
1 7 (22.58%) Onboarding
2 4 (12.90%) Self-Motivation
3 3 (9.68%) Data Centre
3 3 (9.68%) Social Media
4 2 (6.45%) Cyber Threat
Operating Systems
1 13 (41.94%) Windows
2 7 (22.58%) Windows Server
3 3 (9.68%) Linux
3 3 (9.68%) Windows 10
4 1 (3.23%) Android
4 1 (3.23%) Apple iOS
4 1 (3.23%) Mac OS
Processes & Methodologies
1 7 (22.58%) Internal Audit
1 7 (22.58%) Neuroscience
2 5 (16.13%) Cybersecurity
2 5 (16.13%) Infrastructure Engineering
2 5 (16.13%) IT Strategy
3 4 (12.90%) Contingency Planning
3 4 (12.90%) Continuous Improvement
3 4 (12.90%) Creative Thinking
3 4 (12.90%) Customer Experience
3 4 (12.90%) Data Analysis
3 4 (12.90%) ERP
3 4 (12.90%) Logistics
3 4 (12.90%) Migration
3 4 (12.90%) Performance Metrics
3 4 (12.90%) Process Improvement
4 3 (9.68%) Asset Management
5 2 (6.45%) Commercial Awareness
5 2 (6.45%) Service Delivery
5 2 (6.45%) Service Management
5 2 (6.45%) Stakeholder Management
Programming Languages
1 2 (6.45%) C#
1 2 (6.45%) JavaScript
1 2 (6.45%) PowerShell
1 2 (6.45%) SQL
Qualifications
1 18 (58.06%) Degree
2 5 (16.13%) MCP
3 2 (6.45%) DBS Check
Quality Assurance & Compliance
1 7 (22.58%) Sarbanes-Oxley
2 3 (9.68%) SLA
System Software
1 5 (16.13%) Active Directory
2 2 (6.45%) Hyper-V
Systems Management
1 10 (32.26%) Microsoft Intune
2 3 (9.68%) Ansible
2 3 (9.68%) Terraform
Vendors
1 16 (51.61%) Microsoft
2 5 (16.13%) Datto
2 5 (16.13%) Sophos
2 5 (16.13%) WatchGuard
3 4 (12.90%) Google