The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Third Line Support
Rank 158 153 122
Rank change year-on-year
-5 -31
Permanent jobs requiring a 3rd Line Support 12 11 33
As % of all permanent IT jobs located in Scotland 0.33% 0.34% 1.06%
As % of the Job Titles category 0.34% 0.36% 1.14%
Number of salaries quoted 3 9 29
Average salary £35,000 £32,500 £31,500
Average salary % change year-on-year
+7.69% +3.17%
90% offered a salary of more than £33,000 £30,000 £27,500
10% offered a salary of more than £37,800 £38,000 £35,500
UK excluding London average salary £34,000 £32,500 £35,000
% change year-on-year
+4.61% -7.14%
Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3483 3083 2894
As % of all permanent IT jobs located in Scotland 94.80% 95.36% 92.67%
Number of salaries quoted 2273 2030 2016
Average salary £40,000 £41,000 £39,000
Average salary % change year-on-year
-2.43% +5.12%
90% offered a salary of more than £27,500 £29,000 £26,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
3rd Line Support
UK

3rd Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Scotland

3rd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Scotland region.

3rd Line Support Salary Trend in Scotland

3rd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Scotland region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -13 8 - - 2
North Lanarkshire -2 2 £33,750 +3.84%
Glasgow -15 2 £38,500 +2.66%
3rd Line Support
UK

3rd Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 30 July 2014, IT jobs across the Scotland region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 29 (87.88%) Microsoft
2 22 (66.67%) MS Excel
3 21 (63.64%) Citrix
4 20 (60.61%) VMware
5 19 (57.58%) Windows
6 15 (45.45%) Active Directory
6 15 (45.45%) Finance
7 14 (42.42%) Windows Server 2008
8 13 (39.39%) VMware Infrastructure
8 13 (39.39%) Windows Server 2003
9 12 (36.36%) Clustering
10 11 (33.33%) Microsoft Certification
10 11 (33.33%) EMC
10 11 (33.33%) DNS
10 11 (33.33%) MCSE
10 11 (33.33%) MCITP
10 11 (33.33%) Hyper-V
11 10 (30.30%) UNIX
11 10 (30.30%) MS Exchange
11 10 (30.30%) SLA
11 10 (30.30%) NetApp
12 9 (27.27%) Data Protection
13 8 (24.24%) Cisco
14 5 (15.15%) CommVault
14 5 (15.15%) Solaris
14 5 (15.15%) NetBackup
14 5 (15.15%) Backup Exec
14 5 (15.15%) Cisco Nexus
15 4 (12.12%) PowerShell
15 4 (12.12%) ITIL

3rd Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 30 July 2014, IT jobs across the Scotland region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (30.30%) MS Exchange
2 2 (6.06%) SharePoint
3 1 (3.03%) Exchange Server 2007
3 1 (3.03%) Exchange Server 2010
Applications
1 22 (66.67%) MS Excel
2 3 (9.09%) MS Office
Business Applications
1 1 (3.03%) Dynamics CRM
Communications & Networking
1 11 (33.33%) DNS
2 5 (15.15%) Cisco Nexus
3 3 (9.09%) NetScaler
4 2 (6.06%) F5 BIG-IP LTM
4 2 (6.06%) F5 BIG-IP GTM
4 2 (6.06%) BIG-IP
4 2 (6.06%) Firewall
4 2 (6.06%) SAN
4 2 (6.06%) LAN
4 2 (6.06%) WLAN
4 2 (6.06%) WAN
5 1 (3.03%) Wireless
5 1 (3.03%) Wireshark
5 1 (3.03%) IP Telephony
Database & Business Intelligence
1 2 (6.06%) SQL Server
Development Applications
1 1 (3.03%) Fiddler
General
1 15 (45.45%) Finance
2 3 (9.09%) Law
3 1 (3.03%) Telecoms
3 1 (3.03%) Retail
Libraries, Frameworks & Software Standards
1 2 (6.06%) .NET
2 1 (3.03%) XML
2 1 (3.03%) Application Packaging
Miscellaneous
1 12 (36.36%) Clustering
2 1 (3.03%) CMDB
2 1 (3.03%) Enterprise Software
Operating Systems
1 19 (57.58%) Windows
2 14 (42.42%) Windows Server 2008
3 13 (39.39%) Windows Server 2003
4 10 (30.30%) UNIX
5 5 (15.15%) Solaris
6 3 (9.09%) Windows 7
7 2 (6.06%) Windows Server 2012
7 2 (6.06%) Windows 2000 Server
Processes & Methodologies
1 9 (27.27%) Data Protection
2 4 (12.12%) ITIL
3 3 (9.09%) Software Deployment
4 2 (6.06%) Load Balancing
4 2 (6.06%) Change Management
5 1 (3.03%) CRM
5 1 (3.03%) Service Management
5 1 (3.03%) Wealth Management
5 1 (3.03%) Problem Management
5 1 (3.03%) Release Management
5 1 (3.03%) Incident Management
Programming Languages
1 4 (12.12%) PowerShell
2 2 (6.06%) SQL
3 1 (3.03%) VBScript
3 1 (3.03%) C#
Qualifications
1 11 (33.33%) Microsoft Certification
1 11 (33.33%) MCSE
1 11 (33.33%) MCITP
2 2 (6.06%) Degree
3 1 (3.03%) Security Cleared
Quality Assurance & Compliance
1 10 (30.30%) SLA
System Software
1 15 (45.45%) Active Directory
2 13 (39.39%) VMware Infrastructure
3 11 (33.33%) Hyper-V
4 3 (9.09%) XenApp
4 3 (9.09%) XenDesktop
5 2 (6.06%) vSphere
5 2 (6.06%) XenServer
6 1 (3.03%) VMware ESX
6 1 (3.03%) Veritas Cluster Server
Systems Management
1 5 (15.15%) NetBackup
1 5 (15.15%) Backup Exec
2 3 (9.09%) SCCM
3 2 (6.06%) XenMobile
4 1 (3.03%) Norton AntiVirus
4 1 (3.03%) WSUS
4 1 (3.03%) SCOM
Vendors
1 29 (87.88%) Microsoft
2 21 (63.64%) Citrix
3 20 (60.61%) VMware
4 11 (33.33%) EMC
5 10 (30.30%) NetApp
6 8 (24.24%) Cisco
7 5 (15.15%) CommVault
8 2 (6.06%) F5
8 2 (6.06%) CheckPoint
8 2 (6.06%) HP
9 1 (3.03%) SAP
9 1 (3.03%) Cognos
9 1 (3.03%) Symantec
9 1 (3.03%) AppSense
9 1 (3.03%) Fujitsu
9 1 (3.03%) LexisNexis