The table below looks at the statistics for CRM skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 71 66 77
Rank change year-on-year
-5 +11
Permanent jobs citing CRM 110 100 85
As % of all permanent IT jobs located in Scotland 3.03% 3.23% 2.67%
As % of the Processes & Methodologies category 3.69% 3.96% 3.46%
Number of salaries quoted 66 57 64
Average salary £42,500 £37,500 £40,000
Average salary % change year-on-year
+13.33% -6.25%
90% offered a salary of more than £30,000 £24,000 £29,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £42,500 £42,500 £42,500
CRM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2978 2527 2456
As % of all permanent IT jobs located in Scotland 82.08% 81.70% 77.09%
Number of salaries quoted 1901 1651 1630
Average salary £42,000 £42,500 £40,000
Average salary % change year-on-year
-1.17% +6.25%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

CRM
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Scotland

CRM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the Scotland region.

CRM Salary Trend in Scotland

CRM
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing CRM across the Scotland region over the 3 months to 19 September 2014.

CRM Salary Histogram in Scotland

CRM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the Scotland region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +24 63 £42,500 +18.05% 15
Edinburgh -42 26 £40,000 +8.84% 5
Stirling - 4 £58,750 - 1
Fife - 4 £70,000 -
West Lothian +4 2 £35,000 -
CRM
UK

CRM
Top 30 Related IT Skills in Scotland

For the 6 months to 19 September 2014, IT jobs across the Scotland region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 104 (43.33%) Microsoft
2 91 (37.92%) Dynamics CRM
3 77 (32.08%) .NET
4 72 (30.00%) Finance
5 65 (27.08%) SharePoint
6 60 (25.00%) SQL Server
7 57 (23.75%) MS Excel
8 55 (22.92%) SQL
9 53 (22.08%) C#
10 52 (21.67%) SAP
11 47 (19.58%) Business Intelligence
12 41 (17.08%) Retail
13 40 (16.67%) ITIL
14 37 (15.42%) SQL Server Integration Services
15 34 (14.17%) SQL Server Reporting Services
16 32 (13.33%) Windows
17 30 (12.50%) Billing
18 28 (11.67%) SAP Retail
19 25 (10.42%) JavaScript
20 24 (10.00%) HTML
21 23 (9.58%) Data Warehouse
21 23 (9.58%) Release Management
22 22 (9.17%) Performance Tuning
23 21 (8.75%) Analytical Skills
24 20 (8.33%) CSS
25 19 (7.92%) Agile Software Development
25 19 (7.92%) XML
25 19 (7.92%) jQuery
25 19 (7.92%) Degree
26 18 (7.50%) ASP.NET

CRM
Top Related IT Skills in Scotland by Category

For the 6 months to 19 September 2014, IT jobs across the Scotland region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 65 (27.08%) SharePoint
2 9 (3.75%) MS Exchange
2 9 (3.75%) SharePoint Server
3 8 (3.33%) WorkSite
4 5 (2.08%) Oracle Workflow
5 4 (1.67%) IIS
5 4 (1.67%) Exchange Server 2007
6 3 (1.25%) SharePoint 2013
6 3 (1.25%) Exchange Server 2003
6 3 (1.25%) Blackberry Enterprise Server
7 2 (0.83%) CMS
7 2 (0.83%) Apache
7 2 (0.83%) SAS
7 2 (0.83%) SharePoint 2010
7 2 (0.83%) Exchange Server 2010
8 1 (0.42%) Drupal
8 1 (0.42%) Tomcat
Applications
1 57 (23.75%) MS Excel
2 13 (5.42%) MS Office
3 9 (3.75%) MS PowerPoint
3 9 (3.75%) InfoPath
4 2 (0.83%) MS Visio
4 2 (0.83%) Photoshop
5 1 (0.42%) MS Project
Business Applications
1 91 (37.92%) Dynamics CRM
2 28 (11.67%) SAP Retail
3 16 (6.67%) Oracle EBS
4 8 (3.33%) SAP Oil and Gas
4 8 (3.33%) Oracle EBS R12
5 5 (2.08%) Oracle iProcurement
5 5 (2.08%) Oracle Payables
5 5 (2.08%) Oracle Procure-to-Pay
5 5 (2.08%) Oracle Receivables
5 5 (2.08%) Oracle Cash Management
5 5 (2.08%) Oracle General Ledger
5 5 (2.08%) Oracle 11i
5 5 (2.08%) Oracle iRecruitment
6 4 (1.67%) SAP CRM
6 4 (1.67%) Dynamics AX
7 3 (1.25%) SAP IS-U
7 3 (1.25%) Dynamics NAV
8 2 (0.83%) MultiFonds
8 2 (0.83%) Movex
9 1 (0.42%) Oracle ERP
Cloud Services
1 5 (2.08%) Office 365
2 2 (0.83%) Amazon EC2
2 2 (0.83%) SaaS
Communications & Networking
1 8 (3.33%) VPN
2 7 (2.92%) VoIP
2 7 (2.92%) Firewall
3 5 (2.08%) VLAN
3 5 (2.08%) Intranet
4 4 (1.67%) NAS
4 4 (1.67%) IPsec
5 3 (1.25%) LAN
5 3 (1.25%) H.323
5 3 (1.25%) Wi-Fi
5 3 (1.25%) WAN
5 3 (1.25%) DHCP
5 3 (1.25%) DNS
5 3 (1.25%) SAN
6 2 (0.83%) Broadband
6 2 (0.83%) TCP/IP
6 2 (0.83%) Asterisk PBX
7 1 (0.42%) ADSL
7 1 (0.42%) Wireshark
7 1 (0.42%) Internet
Database & Business Intelligence
1 60 (25.00%) SQL Server
2 37 (15.42%) SQL Server Integration Services
3 34 (14.17%) SQL Server Reporting Services
4 23 (9.58%) Data Warehouse
5 10 (4.17%) Oracle BI EE
6 9 (3.75%) SQL Server Analysis Services
6 9 (3.75%) SAP BI
7 8 (3.33%) Oracle Reports
7 8 (3.33%) BusinessObjects
8 6 (2.50%) Oracle OWB
8 6 (2.50%) Oracle ODI
9 5 (2.08%) Oracle BI Publisher
10 4 (1.67%) Oracle Database
11 3 (1.25%) MySQL
11 3 (1.25%) SQL Server 2005
11 3 (1.25%) SQL Server 2008
12 1 (0.42%) SAP BW
12 1 (0.42%) DB2
12 1 (0.42%) Essbase
12 1 (0.42%) Microsoft Analysis Services
Development Applications
1 15 (6.25%) Visual Studio
2 8 (3.33%) Oracle Forms
3 5 (2.08%) Oracle APEX
4 3 (1.25%) LoadRunner
5 2 (0.83%) Team Foundation Server
6 1 (0.42%) Fiddler
6 1 (0.42%) Git (software)
6 1 (0.42%) Subversion
6 1 (0.42%) JIRA
6 1 (0.42%) Toad
General
1 72 (30.00%) Finance
2 41 (17.08%) Retail
3 30 (12.50%) Billing
4 9 (3.75%) Banking
4 9 (3.75%) Marketing
4 9 (3.75%) Advertising
5 7 (2.92%) Legal
6 5 (2.08%) Manufacturing
6 5 (2.08%) Back Office
6 5 (2.08%) General Ledger
7 4 (1.67%) Telecoms
8 3 (1.25%) Law
9 2 (0.83%) Games
10 1 (0.42%) Retail Banking
10 1 (0.42%) Front Office
Job Titles
1 63 (26.25%) Developer
2 43 (17.92%) Analyst
2 43 (17.92%) Consultant
3 26 (10.83%) Applications Support
4 20 (8.33%) Support Analyst
5 19 (7.92%) Applications Support Analyst
5 19 (7.92%) CRM Consultant
6 15 (6.25%) Software Developer
7 13 (5.42%) SQL Developer
7 13 (5.42%) Dynamics CRM Consultant
8 12 (5.00%) Business Consultant
9 11 (4.58%) Oracle Consultant
10 9 (3.75%) Senior Consultant
10 9 (3.75%) Technical Consultant
11 8 (3.33%) Business Analyst
11 8 (3.33%) Senior Technical Consultant
11 8 (3.33%) SAP Consultant
11 8 (3.33%) .NET Developer
12 7 (2.92%) Service Desk Analyst
12 7 (2.92%) Service Analyst
Libraries, Frameworks & Software Standards
1 77 (32.08%) .NET
2 24 (10.00%) HTML
3 20 (8.33%) CSS
4 19 (7.92%) XML
4 19 (7.92%) jQuery
5 18 (7.50%) ASP.NET
6 10 (4.17%) Web Services
7 9 (3.75%) WCF
7 9 (3.75%) HTML5
8 8 (3.33%) CSS3
9 5 (2.08%) ADO.NET Entity Framework
9 5 (2.08%) .NET Framework
9 5 (2.08%) WinForms
9 5 (2.08%) Ajax
9 5 (2.08%) XSL
10 3 (1.25%) COM
10 3 (1.25%) Windows SharePoint Services
10 3 (1.25%) WPF
11 2 (0.83%) XSLT
11 2 (0.83%) Silverlight
Miscellaneous
1 21 (8.75%) Analytical Skills
2 8 (3.33%) Visualisation
3 6 (2.50%) Computer Science
4 5 (2.08%) Blog
4 5 (2.08%) Data Protection Act
4 5 (2.08%) Management Information System
5 3 (1.25%) EPoS
5 3 (1.25%) Blackberry
5 3 (1.25%) Video Conferencing
6 2 (0.83%) Reference Data
6 2 (0.83%) Fixed Income
6 2 (0.83%) Equities
6 2 (0.83%) Derivative
6 2 (0.83%) Credit Risk
6 2 (0.83%) Augmented Reality
6 2 (0.83%) Social Media
7 1 (0.42%) Mobile App
7 1 (0.42%) Enterprise Software
7 1 (0.42%) User Experience
7 1 (0.42%) Client/Server
Operating Systems
1 32 (13.33%) Windows
2 12 (5.00%) Windows 7
3 9 (3.75%) Windows XP
4 8 (3.33%) Windows Server 2003
4 8 (3.33%) Linux
5 4 (1.67%) Windows Server 2008
5 4 (1.67%) CentOS
6 3 (1.25%) Windows Server 2012
7 2 (0.83%) UNIX
8 1 (0.42%) Windows Vista
8 1 (0.42%) Windows 2000
8 1 (0.42%) Solaris
Processes & Methodologies
1 47 (19.58%) Business Intelligence
2 40 (16.67%) ITIL
3 23 (9.58%) Release Management
4 22 (9.17%) Performance Tuning
5 19 (7.92%) Agile Software Development
6 18 (7.50%) Service Delivery
7 16 (6.67%) ERP
8 14 (5.83%) Project Management
9 13 (5.42%) Data Modelling
10 12 (5.00%) Content Management
10 12 (5.00%) Data Architecture
10 12 (5.00%) Data Analysis
11 11 (4.58%) OOD
11 11 (4.58%) OO
12 9 (3.75%) Workflow
12 9 (3.75%) Disaster Recovery
12 9 (3.75%) Business Analysis
12 9 (3.75%) Business Development
13 8 (3.33%) Information Management
13 8 (3.33%) PRINCE2
Programming Languages
1 55 (22.92%) SQL
2 53 (22.08%) C#
3 25 (10.42%) JavaScript
4 17 (7.08%) VB.NET
5 16 (6.67%) T-SQL
6 8 (3.33%) PL/SQL
7 5 (2.08%) Java
8 3 (1.25%) C
8 3 (1.25%) Shell Script
9 2 (0.83%) PHP
10 1 (0.42%) VB
10 1 (0.42%) PowerShell
10 1 (0.42%) R
10 1 (0.42%) ABAP
10 1 (0.42%) Python
Qualifications
1 19 (7.92%) Degree
2 7 (2.92%) Microsoft Certification
3 6 (2.50%) ITIL Certification
4 5 (2.08%) MBA
4 5 (2.08%) OCP
4 5 (2.08%) Oracle Certification
5 3 (1.25%) PRINCE2 Certification
5 3 (1.25%) VMware Certified Professional (VCP)
5 3 (1.25%) MCSE
5 3 (1.25%) CCNA
5 3 (1.25%) Cisco Certification
Quality Assurance & Compliance
1 15 (6.25%) SLA
2 6 (2.50%) QA
3 5 (2.08%) ISO 9001
4 1 (0.42%) GxP
4 1 (0.42%) 21 CFR Part 11
System Software
1 9 (3.75%) Active Directory
2 6 (2.50%) VMware Infrastructure
3 4 (1.67%) vSphere
3 4 (1.67%) VMware ESXi
4 3 (1.25%) Hyper-V
5 1 (0.42%) XenApp
Systems Management
1 2 (0.83%) Nagios
1 2 (0.83%) Backup Exec
1 2 (0.83%) Cacti
2 1 (0.42%) HP Quality Center
2 1 (0.42%) Systems Management Server (SMS)
2 1 (0.42%) Control-M
Vendors
1 104 (43.33%) Microsoft
2 52 (21.67%) SAP
3 18 (7.50%) Cognos
4 17 (7.08%) Oracle
5 8 (3.33%) Business Objects
6 7 (2.92%) Informatica
6 7 (2.92%) VMware
7 6 (2.50%) HP
7 6 (2.50%) Siebel
8 5 (2.08%) Red Hat
9 4 (1.67%) Cisco
9 4 (1.67%) Salesforce.com
9 4 (1.67%) Rackspace
10 3 (1.25%) Symantec
10 3 (1.25%) Sophos
10 3 (1.25%) PeopleSoft
11 2 (0.83%) Epicor
11 2 (0.83%) Genesys
11 2 (0.83%) Reuters
11 2 (0.83%) Bloomberg
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