The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 105 85 89
Rank change year-on-year
-20 +4
Permanent jobs citing Service Management 34 80 79
As % of all permanent IT jobs located in Scotland 1.43% 2.61% 2.49%
As % of the Processes & Methodologies category 1.61% 2.91% 2.81%
Number of salaries quoted 27 52 46
Median salary £50,000 £42,366 £42,500
Median salary % change year-on-year
+18.01% -0.31%
90% offered a salary of more than £28,161 £10,000 £31,000
10% offered a salary of more than £65,000 £52,450 £70,000
UK excluding London median salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2113 2746 2808
As % of all permanent IT jobs located in Scotland 89.04% 89.56% 88.44%
Number of salaries quoted 1311 1745 1854
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £32,500 £32,500 £30,000
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 8 December 2016.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -15 19 £50,500 +36.48% 5
Glasgow +13 11 £31,000 -36.08% 1
Inverclyde -2 2 - -
Aberdeen - 1 £60,000 -
Fife - 1 £43,349 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 8 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 59 (62.77%) ITIL
2 42 (44.68%) Finance
3 32 (34.04%) Degree
4 31 (32.98%) Windows
5 29 (30.85%) ITSM
6 26 (27.66%) Change Management
7 25 (26.60%) Service Delivery
8 21 (22.34%) Continuous Improvement
9 20 (21.28%) ITIL V3
9 20 (21.28%) Analytical Skills
10 19 (20.21%) Microsoft
11 18 (19.15%) ITIL Certification
12 17 (18.09%) SLA
12 17 (18.09%) COBIT
13 16 (17.02%) Unix
14 15 (15.96%) Linux
14 15 (15.96%) MS Excel
15 12 (12.77%) Project Management
15 12 (12.77%) Problem Management
15 12 (12.77%) Windows Server 2008
16 11 (11.70%) Windows Server
17 10 (10.64%) Data Centre
17 10 (10.64%) Trend Analysis
17 10 (10.64%) Incident Management
17 10 (10.64%) Active Directory
17 10 (10.64%) Oracle
18 9 (9.57%) SQL
18 9 (9.57%) VoIP
18 9 (9.57%) Marketing
18 9 (9.57%) Supplier Management

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.26%) GlassFish
1 4 (4.26%) SharePoint
1 4 (4.26%) WebSphere
1 4 (4.26%) WebSphere Application Server
2 2 (2.13%) IBM Notes
2 2 (2.13%) MS Exchange
3 1 (1.06%) Confluence
Applications
1 15 (15.96%) MS Excel
2 6 (6.38%) MS Office
3 2 (2.13%) MS PowerPoint
3 2 (2.13%) Siemens NX
3 2 (2.13%) SOLIDWORKS
4 1 (1.06%) MS Visio
Business Applications
1 8 (8.51%) assyst
2 4 (4.26%) Remedy ITSM
3 2 (2.13%) Teamcenter
4 1 (1.06%) Oracle ERP
Cloud Services
1 4 (4.26%) Microsoft Azure
1 4 (4.26%) Office 365
2 2 (2.13%) Azure Active Directory
2 2 (2.13%) Cloud Computing
3 1 (1.06%) Basecamp
3 1 (1.06%) SaaS
Communications & Networking
1 9 (9.57%) VoIP
2 8 (8.51%) CTI
3 4 (4.26%) TCP/IP
4 3 (3.19%) WAN
5 2 (2.13%) ADSL
5 2 (2.13%) LAN
5 2 (2.13%) Network Security
5 2 (2.13%) SAN
5 2 (2.13%) Telepresence
6 1 (1.06%) DNS
6 1 (1.06%) Ethernet
6 1 (1.06%) Firewall
6 1 (1.06%) NAS
6 1 (1.06%) VPN
Database & Business Intelligence
1 8 (8.51%) Oracle Database
2 1 (1.06%) BusinessObjects
2 1 (1.06%) MS Access
2 1 (1.06%) RDBMS
2 1 (1.06%) Relational Database
2 1 (1.06%) SQL Server
Development Applications
1 8 (8.51%) Eclipse
2 1 (1.06%) JIRA
General
1 42 (44.68%) Finance
2 9 (9.57%) Marketing
3 7 (7.45%) Law
4 6 (6.38%) Banking
4 6 (6.38%) Telecoms
5 5 (5.32%) Retail
6 2 (2.13%) Manufacturing
7 1 (1.06%) Billing
7 1 (1.06%) Local Government
7 1 (1.06%) Retail Banking
Job Titles
1 20 (21.28%) Analyst
2 16 (17.02%) Consultant
3 10 (10.64%) Service Manager
4 8 (8.51%) Genesys Specialist
4 8 (8.51%) IT Manager
4 8 (8.51%) ITSM Consultant
4 8 (8.51%) Presales Consultant
4 8 (8.51%) Service Analyst
4 8 (8.51%) Support Specialist
5 7 (7.45%) IT Analyst
5 7 (7.45%) Management Consultant
5 7 (7.45%) Service Management Consultant
6 6 (6.38%) ITIL Manager
6 6 (6.38%) ITIL Service Manager
6 6 (6.38%) Operations Engineer
6 6 (6.38%) Operations Support Engineer
6 6 (6.38%) Support Engineer
7 5 (5.32%) Senior Manager
7 5 (5.32%) Senior Service Manager
8 4 (4.26%) Solutions Architect
Libraries, Frameworks & Software Standards
1 8 (8.51%) VXML
2 4 (4.26%) Middleware
3 3 (3.19%) XML
4 1 (1.06%) CGI
Miscellaneous
1 20 (21.28%) Analytical Skills
2 10 (10.64%) Data Centre
3 8 (8.51%) Computer Science
3 8 (8.51%) IVR
4 6 (6.38%) Data Extraction
4 6 (6.38%) Management Information System
4 6 (6.38%) Virtual Team
5 3 (3.19%) CMDB
5 3 (3.19%) iPhone
5 3 (3.19%) Video Conferencing
6 2 (2.13%) Hybrid Cloud
6 2 (2.13%) SCADA
7 1 (1.06%) Blackberry
7 1 (1.06%) Fintech
7 1 (1.06%) iPad
7 1 (1.06%) PKI
7 1 (1.06%) User Experience
Operating Systems
1 31 (32.98%) Windows
2 16 (17.02%) Unix
3 15 (15.96%) Linux
4 12 (12.77%) Windows Server 2008
5 11 (11.70%) Windows Server
6 5 (5.32%) AIX
6 5 (5.32%) Solaris
7 4 (4.26%) Windows 10
7 4 (4.26%) zOS
8 3 (3.19%) Windows 7
8 3 (3.19%) Windows Server 2012
9 2 (2.13%) Android
9 2 (2.13%) Apple iOS
9 2 (2.13%) Windows Phone
9 2 (2.13%) Windows Server 2003
10 1 (1.06%) Mac OS X
10 1 (1.06%) Windows 8
10 1 (1.06%) Windows XP
Processes & Methodologies
1 59 (62.77%) ITIL
2 29 (30.85%) ITSM
3 26 (27.66%) Change Management
4 25 (26.60%) Service Delivery
5 21 (22.34%) Continuous Improvement
6 20 (21.28%) ITIL V3
7 12 (12.77%) Problem Management
7 12 (12.77%) Project Management
8 10 (10.64%) Incident Management
8 10 (10.64%) Trend Analysis
9 9 (9.57%) Business Transformation
9 9 (9.57%) IT Asset Management
9 9 (9.57%) Performance Management
9 9 (9.57%) Supplier Management
10 8 (8.51%) Coaching
10 8 (8.51%) Disaster Recovery
10 8 (8.51%) IT Governance
10 8 (8.51%) Presales
11 7 (7.45%) Root Cause Analysis
11 7 (7.45%) Test Strategy
Programming Languages
1 9 (9.57%) SQL
2 4 (4.26%) C
3 2 (2.13%) PowerShell
4 1 (1.06%) Java
4 1 (1.06%) JavaScript
4 1 (1.06%) PL/SQL
Qualifications
1 32 (34.04%) Degree
2 18 (19.15%) ITIL Certification
3 2 (2.13%) CCNA
3 2 (2.13%) Cisco Certification
4 1 (1.06%) CEH
4 1 (1.06%) CISSP
4 1 (1.06%) GCIH
4 1 (1.06%) HND
4 1 (1.06%) SANS
4 1 (1.06%) SC Cleared
4 1 (1.06%) Security Cleared
Quality Assurance & Compliance
1 17 (18.09%) COBIT
1 17 (18.09%) SLA
System Software
1 10 (10.64%) Active Directory
2 4 (4.26%) Squid
3 2 (2.13%) NDS
3 2 (2.13%) NetIQ eDirectory
4 1 (1.06%) RACF
4 1 (1.06%) Terminal Server
4 1 (1.06%) Virtual Servers
4 1 (1.06%) VMware Infrastructure
Systems Management
1 4 (4.26%) SCCM
2 2 (2.13%) NetIQ Identity Manager
3 1 (1.06%) SCOM
3 1 (1.06%) zSecure
Vendors
1 19 (20.21%) Microsoft
2 10 (10.64%) Oracle
3 8 (8.51%) Genesys
4 7 (7.45%) HEAT Software
4 7 (7.45%) ServiceNow
5 5 (5.32%) Remedy
6 3 (3.19%) Apple
6 3 (3.19%) BMC
6 3 (3.19%) Cisco
7 2 (2.13%) iManage
7 2 (2.13%) Lotus
7 2 (2.13%) NetIQ
7 2 (2.13%) SAP
7 2 (2.13%) Sun
8 1 (1.06%) Fortinet
8 1 (1.06%) Intel Security
8 1 (1.06%) MobileIron
8 1 (1.06%) Northgate
8 1 (1.06%) Salesforce.com
8 1 (1.06%) SolarWinds
Edinburgh or Glasgow
The Scottish Government
Salary: £23,383 - £26,448 + ICT Pay Supplement
Posted: Yesterday
Edinburgh or Glasgow
The Scottish Government
Salary: £23,383 - £26,448 + ICT Pay Supplement
Posted: Yesterday
Edinburgh
Hays Specialist Recruitment Ltd
Salary: £28000.00 - £35000.00 per annum
Posted: 8 days ago
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Hays Specialist Recruitment Ltd
Salary: £50000.00 - £55000.00 per annum
Posted: 14 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £48000 per annum + Competitive Benefits Package
Posted: 3 days ago