The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 96 116 101
Rank change year-on-year
+20 -15
Permanent jobs citing Service Management 62 51 75
As % of all permanent IT jobs located in Scotland 2.17% 1.61% 2.01%
As % of the Processes & Methodologies category 2.40% 1.81% 2.33%
Number of salaries quoted 36 32 41
Median salary £32,500 £45,000 £47,500
Median salary % change year-on-year
-27.77% -5.26%
90% offered a salary of more than £22,300 £24,950 £27,000
10% offered a salary of more than £53,500 £56,925 £65,000
UK excluding London median salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2586 2820 3216
As % of all permanent IT jobs located in Scotland 90.39% 89.24% 85.99%
Number of salaries quoted 1449 1774 2168
Median salary £45,000 £44,000 £42,500
Median salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £30,000 £32,000 £30,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 29 June 2016.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +19 33 £28,822 -23.14% 3
Edinburgh 0 24 £40,000 -23.80% 7
Highlands +2 4 £29,584 -
Renfrewshire -4 1 £30,000 +1.69% 1
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 29 June 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 72 (62.61%) ITIL
2 52 (45.22%) ITSM
3 46 (40.00%) Finance
4 37 (32.17%) Change Management
5 33 (28.70%) Continuous Improvement
6 30 (26.09%) Degree
7 29 (25.22%) ITIL V3
8 28 (24.35%) SLA
9 27 (23.48%) Analytical Skills
10 26 (22.61%) Problem Management
11 25 (21.74%) Windows
12 19 (16.52%) Microsoft
13 18 (15.65%) Service Delivery
13 18 (15.65%) Supplier Management
13 18 (15.65%) Banking
14 17 (14.78%) Project Management
14 17 (14.78%) MS Excel
15 16 (13.91%) Unix
15 16 (13.91%) SQL
16 15 (13.04%) XML
16 15 (13.04%) Incident Management
17 14 (12.17%) SharePoint
18 13 (11.30%) Risk Management
19 12 (10.43%) Windows Server
20 11 (9.57%) Data Centre
20 11 (9.57%) Oracle
21 10 (8.70%) IBM
21 10 (8.70%) Disaster Recovery
21 10 (8.70%) Statistics
21 10 (8.70%) COBIT

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (12.17%) SharePoint
2 8 (6.96%) WebSphere
3 5 (4.35%) Skype for Business
4 3 (2.61%) IIS
5 1 (0.87%) MS Exchange
Applications
1 17 (14.78%) MS Excel
2 8 (6.96%) MS Office
3 7 (6.09%) MS PowerPoint
4 3 (2.61%) InfoPath
5 2 (1.74%) MS Visio
Business Applications
1 4 (3.48%) Oracle ERP
1 4 (3.48%) Remedy ITSM
2 3 (2.61%) Sage CRM
Cloud Services
1 1 (0.87%) Cloud Computing
1 1 (0.87%) Microsoft Azure
1 1 (0.87%) Office 365
Communications & Networking
1 8 (6.96%) Firewall
2 7 (6.09%) VoIP
3 5 (4.35%) CTI
3 5 (4.35%) DMZ
3 5 (4.35%) HTTP
3 5 (4.35%) Internet
3 5 (4.35%) Intranet
3 5 (4.35%) SSL
4 3 (2.61%) WAN
5 2 (1.74%) 802.11
5 2 (1.74%) BGP
5 2 (1.74%) DPNSS
5 2 (1.74%) IP Telephony
5 2 (1.74%) LAN
5 2 (1.74%) NAS
5 2 (1.74%) OSPF
5 2 (1.74%) SAN
5 2 (1.74%) SCCP
5 2 (1.74%) Wireless
5 2 (1.74%) WLAN
Database & Business Intelligence
1 5 (4.35%) Oracle Database
1 5 (4.35%) SQL Server
2 4 (3.48%) BusinessObjects
2 4 (3.48%) MS Access
3 2 (1.74%) DB2
3 2 (1.74%) SQL Server Reporting Services
Development Applications
1 2 (1.74%) Eclipse
1 2 (1.74%) JIRA
2 1 (0.87%) Jenkins
2 1 (0.87%) TeamCity
General
1 46 (40.00%) Finance
2 18 (15.65%) Banking
3 9 (7.83%) Retail
4 6 (5.22%) Investment Banking
5 5 (4.35%) Law
6 4 (3.48%) Telecoms
7 3 (2.61%) Retail Banking
8 1 (0.87%) Games
8 1 (0.87%) Local Government
Job Titles
1 29 (25.22%) Analyst
2 16 (13.91%) IT Manager
3 14 (12.17%) Service Manager
4 12 (10.43%) Applications Support
5 11 (9.57%) Consultant
6 10 (8.70%) Service Analyst
7 9 (7.83%) IT Services Manager
8 8 (6.96%) IT Analyst
8 8 (6.96%) Team Leader
9 6 (5.22%) Service Transition Manager
9 6 (5.22%) Support Engineer
9 6 (5.22%) Support Team Leader
9 6 (5.22%) Transition Manager
10 5 (4.35%) Genesys Specialist
10 5 (4.35%) IT Security Manager
10 5 (4.35%) Management Consultant
10 5 (4.35%) Security Manager
10 5 (4.35%) Service Management Consultant
10 5 (4.35%) Support Analyst
10 5 (4.35%) Support Specialist
Libraries, Frameworks & Software Standards
1 15 (13.04%) XML
2 9 (7.83%) .NET
3 7 (6.09%) ASP.NET
4 6 (5.22%) REST
5 5 (4.35%) SOAP
5 5 (4.35%) VXML
5 5 (4.35%) WCF
5 5 (4.35%) Web Services
5 5 (4.35%) XSL
6 4 (3.48%) CGI
7 3 (2.61%) HTML
8 2 (1.74%) 802.1X
8 2 (1.74%) WPF
Miscellaneous
1 27 (23.48%) Analytical Skills
2 11 (9.57%) Data Centre
3 10 (8.70%) Computer Science
3 10 (8.70%) Statistics
4 7 (6.09%) Mobile Banking
5 6 (5.22%) Mainframe
6 5 (4.35%) DataPower
6 5 (4.35%) IVR
7 4 (3.48%) AS400
7 4 (3.48%) IBM Mainframe
8 3 (2.61%) Data Extraction
9 2 (1.74%) CCTV
9 2 (1.74%) Mobile App
10 1 (0.87%) Clustering
10 1 (0.87%) CMDB
10 1 (0.87%) Hybrid Cloud
10 1 (0.87%) iPhone
10 1 (0.87%) Management Information System
10 1 (0.87%) Private Cloud
10 1 (0.87%) Video Conferencing
Operating Systems
1 25 (21.74%) Windows
2 16 (13.91%) Unix
3 12 (10.43%) Windows Server
4 10 (8.70%) Windows Server 2008
5 6 (5.22%) Linux
6 5 (4.35%) Windows XP
7 3 (2.61%) Windows 7
7 3 (2.61%) Windows Server 2003
8 2 (1.74%) Windows Server 2012
9 1 (0.87%) AIX
9 1 (0.87%) Solaris
9 1 (0.87%) Windows 10
9 1 (0.87%) Windows Phone
9 1 (0.87%) zOS
Processes & Methodologies
1 72 (62.61%) ITIL
2 52 (45.22%) ITSM
3 37 (32.17%) Change Management
4 33 (28.70%) Continuous Improvement
5 29 (25.22%) ITIL V3
6 26 (22.61%) Problem Management
7 18 (15.65%) Service Delivery
7 18 (15.65%) Supplier Management
8 17 (14.78%) Project Management
9 15 (13.04%) Incident Management
10 13 (11.30%) Risk Management
11 10 (8.70%) Disaster Recovery
11 10 (8.70%) Trend Analysis
12 9 (7.83%) Business Continuity
12 9 (7.83%) CRM
12 9 (7.83%) Release Management
13 8 (6.96%) Change Control
13 8 (6.96%) Performance Management
14 7 (6.09%) Line Management
14 7 (6.09%) Stakeholder Management
Programming Languages
1 16 (13.91%) SQL
2 8 (6.96%) C#
3 6 (5.22%) PL/SQL
4 4 (3.48%) PowerShell
4 4 (3.48%) VB.NET
5 3 (2.61%) JavaScript
5 3 (2.61%) T-SQL
6 2 (1.74%) Java
6 2 (1.74%) Shell Script
7 1 (0.87%) Ruby
Qualifications
1 30 (26.09%) Degree
2 6 (5.22%) ITIL Certification
2 6 (5.22%) SC Cleared
2 6 (5.22%) Security Cleared
3 5 (4.35%) CISM
3 5 (4.35%) CISSP
3 5 (4.35%) HND
4 3 (2.61%) Cisco Certification
4 3 (2.61%) ITIL Foundation Certificate
5 2 (1.74%) CCDA
5 2 (1.74%) CCDP
5 2 (1.74%) CCNP
6 1 (0.87%) CCNA
Quality Assurance & Compliance
1 28 (24.35%) SLA
2 10 (8.70%) COBIT
3 6 (5.22%) QA
4 5 (4.35%) ISO/IEC 27001
System Software
1 7 (6.09%) Active Directory
2 2 (1.74%) VMware Infrastructure
3 1 (0.87%) Terminal Server
Systems Management
1 2 (1.74%) SCCM
2 1 (0.87%) Ansible
2 1 (0.87%) Opscode Chef
2 1 (0.87%) Puppet
Vendors
1 19 (16.52%) Microsoft
2 11 (9.57%) Oracle
3 10 (8.70%) IBM
4 6 (5.22%) ServiceNow
5 5 (4.35%) FrontRange
5 5 (4.35%) Genesys
5 5 (4.35%) Remedy
6 4 (3.48%) Cisco
6 4 (3.48%) Northgate
7 3 (2.61%) Fortinet
7 3 (2.61%) Sage
8 2 (1.74%) Aruba
8 2 (1.74%) CheckPoint
8 2 (1.74%) iManage
8 2 (1.74%) Juniper
8 2 (1.74%) Motorola
8 2 (1.74%) VMware
9 1 (0.87%) CA
9 1 (0.87%) Citrix
9 1 (0.87%) HP
Edinburgh
Interquest - IQ Tech
Salary: £45000 - £65000 per annum + Car Allowance & Benefits
Posted: 6 hours ago
Glasgow, Lanarkshire
Three
Salary: Excellent Salary +Benefits
Posted: Yesterday
Edinburgh, Midlothian
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Edinburgh
TDA Group
Salary: £45000 - £55000 per annum + +Bonus +On-call
Posted: 5 hours ago
Bellshill, Lanarkshire
RM plc
Salary: £45000 - £55000 per annum
Posted: 6 days ago
Edinburgh & Lothians
ANSON MCCADE
Salary: £65K-£85k plus attractive benefits and rapid career progression
Posted: 2 days ago
Scotland
Net Talent
Salary: excellent package on offer
Posted: 5 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £35000 - £45000 per annum + Competitive Benefits Package
Posted: 2 days ago
Glasgow, Lanarkshire
Lockheed Martin
Posted: 20 days ago
Edinburgh, Midlothian
Harvey Nash plc
Posted: 6 days ago
Glasgow
Nigel Frank International Limited - Newcastle
Salary: £37000 - £57000 per annum + Bonus + Benefits
Posted: 21 days ago