The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 27 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
Service Management
Rank 107 100 96
Rank change year-on-year
-7 -4
Permanent jobs citing Service Management 60 53 82
As % of all permanent IT jobs located in Scotland 2.10% 1.77% 2.14%
As % of the Processes & Methodologies category 2.34% 1.98% 2.52%
Number of salaries quoted 42 38 49
Median salary £37,500 £41,000 £45,000
Median salary % change year-on-year
-8.53% -8.88%
90% offered a salary of more than £22,600 £24,500 £27,600
10% offered a salary of more than £52,000 £56,475 £60,000
UK excluding London median salary £42,091 £45,000 £46,250
% change year-on-year
-6.46% -2.70%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2568 2680 3248
As % of all permanent IT jobs located in Scotland 90.07% 89.45% 84.89%
Number of salaries quoted 1525 1676 2167
Median salary £45,000 £44,500 £42,500
Median salary % change year-on-year
+1.12% +4.70%
90% offered a salary of more than £30,500 £32,500 £30,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 27 May 2016.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow 0 27 £23,625 -41.66% 3
Edinburgh +6 26 £38,750 -3.12% 8
Highlands +1 4 £29,584 -
Stirling +3 1 £50,000 -
Renfrewshire - 1 £30,000 -
Moray - 1 £37,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 27 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 68 (57.63%) ITIL
2 51 (43.22%) Finance
3 49 (41.53%) ITSM
4 46 (38.98%) Change Management
5 36 (30.51%) Problem Management
6 31 (26.27%) Continuous Improvement
7 27 (22.88%) Banking
7 27 (22.88%) Incident Management
8 25 (21.19%) Windows
9 24 (20.34%) SLA
9 24 (20.34%) Degree
9 24 (20.34%) Analytical Skills
10 23 (19.49%) ITIL V3
11 21 (17.80%) Microsoft
12 19 (16.10%) SQL
12 19 (16.10%) Project Management
13 18 (15.25%) XML
13 18 (15.25%) Supplier Management
14 17 (14.41%) WebSphere
14 17 (14.41%) MS Excel
15 16 (13.56%) Mobile Banking
16 15 (12.71%) Service Delivery
16 15 (12.71%) Unix
17 14 (11.86%) Oracle
17 14 (11.86%) IBM
18 12 (10.17%) SharePoint
18 12 (10.17%) Risk Management
19 11 (9.32%) Disaster Recovery
19 11 (9.32%) Firewall
19 11 (9.32%) Mainframe

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.41%) WebSphere
2 12 (10.17%) SharePoint
3 5 (4.24%) Skype for Business
4 4 (3.39%) IIS
5 1 (0.85%) MS Exchange
Applications
1 17 (14.41%) MS Excel
2 8 (6.78%) MS Office
3 6 (5.08%) MS PowerPoint
4 4 (3.39%) InfoPath
5 2 (1.69%) MS Visio
6 1 (0.85%) MS Project
Business Applications
1 4 (3.39%) Oracle ERP
2 3 (2.54%) Sage CRM
3 2 (1.69%) Infor SunSystems
3 2 (1.69%) Remedy ITSM
Cloud Services
1 3 (2.54%) Cloud Computing
2 1 (0.85%) Microsoft Azure
2 1 (0.85%) Office 365
Communications & Networking
1 11 (9.32%) Firewall
2 9 (7.63%) DMZ
2 9 (7.63%) HTTP
2 9 (7.63%) Internet
2 9 (7.63%) Intranet
2 9 (7.63%) SSL
3 5 (4.24%) SAN
3 5 (4.24%) VoIP
4 3 (2.54%) CTI
5 2 (1.69%) 802.11
5 2 (1.69%) BGP
5 2 (1.69%) DPNSS
5 2 (1.69%) IP Telephony
5 2 (1.69%) LAN
5 2 (1.69%) NAS
5 2 (1.69%) OSPF
5 2 (1.69%) SCCP
5 2 (1.69%) WAN
5 2 (1.69%) Wireless
5 2 (1.69%) WLAN
Database & Business Intelligence
1 7 (5.93%) DB2
2 6 (5.08%) SQL Server
3 3 (2.54%) Oracle Database
4 2 (1.69%) BusinessObjects
4 2 (1.69%) MS Access
4 2 (1.69%) SQL Server Reporting Services
Development Applications
1 2 (1.69%) JIRA
2 1 (0.85%) Jenkins
2 1 (0.85%) TeamCity
General
1 51 (43.22%) Finance
2 27 (22.88%) Banking
3 11 (9.32%) Investment Banking
4 9 (7.63%) Retail
5 3 (2.54%) Retail Banking
6 2 (1.69%) Telecoms
7 1 (0.85%) Games
Job Titles
1 28 (23.73%) Analyst
2 16 (13.56%) Service Manager
3 15 (12.71%) Applications Support
3 15 (12.71%) IT Manager
4 9 (7.63%) Firewall Analyst
4 9 (7.63%) IT Services Manager
4 9 (7.63%) Team Leader
4 9 (7.63%) XML Analyst
5 7 (5.93%) Consultant
5 7 (5.93%) DB2 Support
5 7 (5.93%) Mainframe Support
5 7 (5.93%) Service Analyst
5 7 (5.93%) Support Engineer
6 6 (5.08%) IT Analyst
6 6 (5.08%) Service Transition Manager
6 6 (5.08%) Support Team Leader
6 6 (5.08%) Transition Manager
7 5 (4.24%) IT Security Manager
7 5 (4.24%) Security Manager
8 4 (3.39%) Operations Support Engineer
Libraries, Frameworks & Software Standards
1 18 (15.25%) XML
2 10 (8.47%) .NET
3 9 (7.63%) XSL
4 8 (6.78%) ASP.NET
5 7 (5.93%) REST
6 6 (5.08%) SOAP
6 6 (5.08%) WCF
6 6 (5.08%) Web Services
7 3 (2.54%) HTML
7 3 (2.54%) VXML
8 2 (1.69%) 802.1X
8 2 (1.69%) CGI
8 2 (1.69%) WPF
Miscellaneous
1 24 (20.34%) Analytical Skills
2 16 (13.56%) Mobile Banking
3 11 (9.32%) Computer Science
3 11 (9.32%) Mainframe
4 10 (8.47%) Statistics
5 9 (7.63%) DataPower
6 7 (5.93%) Mobile App
7 6 (5.08%) Data Centre
8 4 (3.39%) AS400
8 4 (3.39%) Data Extraction
8 4 (3.39%) IBM Mainframe
9 3 (2.54%) IVR
10 2 (1.69%) CCTV
11 1 (0.85%) Clustering
11 1 (0.85%) CMDB
11 1 (0.85%) Hybrid Cloud
11 1 (0.85%) Private Cloud
11 1 (0.85%) Public Cloud
Operating Systems
1 25 (21.19%) Windows
2 15 (12.71%) Unix
3 11 (9.32%) Windows Server
4 10 (8.47%) Windows Server 2008
5 6 (5.08%) Linux
6 5 (4.24%) Windows XP
7 3 (2.54%) Windows Server 2003
7 3 (2.54%) Windows Server 2012
8 2 (1.69%) Windows 7
9 1 (0.85%) AIX
9 1 (0.85%) Solaris
9 1 (0.85%) Windows 10
9 1 (0.85%) zOS
Processes & Methodologies
1 68 (57.63%) ITIL
2 49 (41.53%) ITSM
3 46 (38.98%) Change Management
4 36 (30.51%) Problem Management
5 31 (26.27%) Continuous Improvement
6 27 (22.88%) Incident Management
7 23 (19.49%) ITIL V3
8 19 (16.10%) Project Management
9 18 (15.25%) Supplier Management
10 15 (12.71%) Service Delivery
11 12 (10.17%) Risk Management
12 11 (9.32%) Disaster Recovery
13 9 (7.63%) Business Continuity
13 9 (7.63%) Release Management
14 8 (6.78%) Change Control
14 8 (6.78%) CRM
14 8 (6.78%) Trend Analysis
15 7 (5.93%) Line Management
16 6 (5.08%) Mentoring
16 6 (5.08%) Stakeholder Management
Programming Languages
1 19 (16.10%) SQL
2 9 (7.63%) C#
3 7 (5.93%) Java
4 5 (4.24%) PowerShell
4 5 (4.24%) VB.NET
5 4 (3.39%) PL/SQL
5 4 (3.39%) Shell Script
5 4 (3.39%) T-SQL
6 3 (2.54%) JavaScript
7 1 (0.85%) Ruby
Qualifications
1 24 (20.34%) Degree
2 6 (5.08%) ITIL Certification
3 5 (4.24%) CISM
3 5 (4.24%) CISSP
3 5 (4.24%) HND
4 4 (3.39%) ITIL Foundation Certificate
4 4 (3.39%) SC Cleared
4 4 (3.39%) Security Cleared
5 2 (1.69%) CCDA
5 2 (1.69%) CCDP
5 2 (1.69%) CCNP
5 2 (1.69%) Cisco Certification
6 1 (0.85%) PRINCE2 Certification
Quality Assurance & Compliance
1 24 (20.34%) SLA
2 6 (5.08%) ISO/IEC 27001
2 6 (5.08%) QA
3 5 (4.24%) COBIT
4 1 (0.85%) PCI DSS
System Software
1 7 (5.93%) Active Directory
2 2 (1.69%) VMware Infrastructure
3 1 (0.85%) Terminal Server
Systems Management
1 2 (1.69%) SCCM
2 1 (0.85%) Ansible
2 1 (0.85%) Opscode Chef
2 1 (0.85%) Puppet
Vendors
1 21 (17.80%) Microsoft
2 14 (11.86%) IBM
2 14 (11.86%) Oracle
3 3 (2.54%) Genesys
3 3 (2.54%) Sage
4 2 (1.69%) Aruba
4 2 (1.69%) CheckPoint
4 2 (1.69%) Cisco
4 2 (1.69%) Fortinet
4 2 (1.69%) Juniper
4 2 (1.69%) Motorola
4 2 (1.69%) Northgate
4 2 (1.69%) Remedy
4 2 (1.69%) Sun
4 2 (1.69%) VMware
5 1 (0.85%) ArcSight
5 1 (0.85%) F5
5 1 (0.85%) Intel Security
5 1 (0.85%) ServiceNow
5 1 (0.85%) Splunk
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