The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 105 88 96
Rank change year-on-year
-17 +8
Permanent jobs citing Service Management 61 72 55
As % of all permanent IT jobs located in Scotland 1.83% 2.29% 1.78%
As % of the Processes & Methodologies category 2.19% 2.85% 2.33%
Number of salaries quoted 32 37 30
Average salary £40,000 £40,995 £42,500
Average salary % change year-on-year
-2.42% -3.54%
90% offered a salary of more than £26,000 £18,500 £31,400
10% offered a salary of more than £69,750 £57,700 £65,000
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2790 2524 2356
As % of all permanent IT jobs located in Scotland 83.81% 80.20% 76.37%
Number of salaries quoted 1777 1602 1600
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £61,250 £60,000 £60,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 24 October 2014.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -20 28 £47,500 +25.00% 4
Glasgow -10 12 £28,000 -30.86% 1
Aberdeen +9 6 £39,000 -15.67%
Stirling -19 4 £26,000 +40.54%
Highlands +10 3 - -
West Lothian +2 2 - -
Dundee +9 1 - -
Perth and Kinross - 1 £16,750 -
Renfrewshire - 1 £37,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 24 October 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 61 (45.52%) ITIL
2 43 (32.09%) Finance
3 30 (22.39%) Windows
3 30 (22.39%) ITSM
4 28 (20.90%) Analytical Skills
5 24 (17.91%) Oracle
6 23 (17.16%) Microsoft
7 22 (16.42%) Change Management
8 21 (15.67%) Service Delivery
8 21 (15.67%) Performance Management
8 21 (15.67%) Continuous Improvement
9 20 (14.93%) Stakeholder Management
9 20 (14.93%) Degree
10 18 (13.43%) Incident Management
11 17 (12.69%) Banking
12 16 (11.94%) QA
12 16 (11.94%) SLA
12 16 (11.94%) UNIX
13 15 (11.19%) SQL
13 15 (11.19%) Project Management
13 15 (11.19%) Release Management
13 15 (11.19%) Coaching
14 14 (10.45%) Risk Management
15 13 (9.70%) Perl
16 12 (8.96%) MS Excel
16 12 (8.96%) IBM
16 12 (8.96%) ITIL Certification
17 11 (8.21%) Business Intelligence
17 11 (8.21%) Internet
17 11 (8.21%) Windows 7

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 24 October 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (5.97%) IIS
2 6 (4.48%) IBM Notes
3 5 (3.73%) MTS
4 2 (1.49%) Apache
4 2 (1.49%) ColdFusion
4 2 (1.49%) CICS
4 2 (1.49%) WebSphere
5 1 (0.75%) WorkSite
5 1 (0.75%) Oracle Workflow
5 1 (0.75%) SharePoint
5 1 (0.75%) Oracle HTTP Server
Applications
1 12 (8.96%) MS Excel
2 10 (7.46%) MS Office
3 9 (6.72%) MS PowerPoint
4 1 (0.75%) Adobe Captivate
Business Applications
1 3 (2.24%) Oracle EBS
1 3 (2.24%) Dynamics NAV
1 3 (2.24%) Remedy ITSM
1 3 (2.24%) Oracle General Ledger
1 3 (2.24%) Oracle EBS R12
1 3 (2.24%) Oracle Payables
1 3 (2.24%) Oracle Receivables
2 2 (1.49%) Oracle Financials
2 2 (1.49%) Oracle 11i
2 2 (1.49%) Oracle Applications
3 1 (0.75%) SAP Oil and Gas
3 1 (0.75%) Oracle ERP
3 1 (0.75%) Oracle Assets
Cloud Services
1 3 (2.24%) SaaS
2 1 (0.75%) PaaS
2 1 (0.75%) IaaS
Communications & Networking
1 11 (8.21%) Internet
2 4 (2.99%) Firewall
3 2 (1.49%) DHCP
3 2 (1.49%) HTTP
3 2 (1.49%) SAN
4 1 (0.75%) TCP/IP
4 1 (0.75%) DNS
4 1 (0.75%) Network Security
4 1 (0.75%) ADSL
4 1 (0.75%) SMTP
Database & Business Intelligence
1 6 (4.48%) QlikView
2 5 (3.73%) SQL Server
3 2 (1.49%) DB2
3 2 (1.49%) Oracle Database
3 2 (1.49%) SQL Server Reporting Services
4 1 (0.75%) Oracle BI Publisher
4 1 (0.75%) Relational Database
4 1 (0.75%) Oracle BI EE
4 1 (0.75%) Oracle ODI
4 1 (0.75%) Oracle Reports
4 1 (0.75%) Data Warehouse
4 1 (0.75%) RDBMS
4 1 (0.75%) SAP BW
4 1 (0.75%) DataStage
Development Applications
1 1 (0.75%) Oracle APEX
General
1 43 (32.09%) Finance
2 17 (12.69%) Banking
3 6 (4.48%) Investment Banking
3 6 (4.48%) Manufacturing
4 5 (3.73%) Retail
5 4 (2.99%) Front Office
5 4 (2.99%) Retail Banking
5 4 (2.99%) Private Banking
6 3 (2.24%) Law
6 3 (2.24%) Legal
6 3 (2.24%) Multimedia
7 1 (0.75%) Billing
7 1 (0.75%) Electronics
7 1 (0.75%) Telecoms
7 1 (0.75%) Marketing
7 1 (0.75%) Advertising
7 1 (0.75%) Publishing
7 1 (0.75%) Financial Institution
Job Titles
1 29 (21.64%) Analyst
2 16 (11.94%) Service Analyst
3 13 (9.70%) Service Manager
4 11 (8.21%) Consultant
5 8 (5.97%) Service Desk Analyst
5 8 (5.97%) Delivery Manager
6 6 (4.48%) Team Leader
6 6 (4.48%) Services Delivery Manager
7 5 (3.73%) Developer
7 5 (3.73%) Administrator
7 5 (3.73%) Support Analyst
7 5 (3.73%) Incident Manager
7 5 (3.73%) Applications Manager
7 5 (3.73%) Incident Analyst
7 5 (3.73%) QlikView Developer
8 4 (2.99%) 1st Line Support Analyst
8 4 (2.99%) Service Management Analyst
8 4 (2.99%) Technical Support
8 4 (2.99%) 1st Line Support
8 4 (2.99%) Architect
Libraries, Frameworks & Software Standards
1 4 (2.99%) .NET
2 2 (1.49%) XML
2 2 (1.49%) Middleware
3 1 (0.75%) HTML5
3 1 (0.75%) Flash
3 1 (0.75%) Classic ASP
3 1 (0.75%) ASP.NET
3 1 (0.75%) COM
3 1 (0.75%) Web Services
3 1 (0.75%) HTML
Miscellaneous
1 28 (20.90%) Analytical Skills
2 4 (2.99%) Enterprise Software
2 4 (2.99%) GIS
3 3 (2.24%) E-Learning
3 3 (2.24%) Computer Science
3 3 (2.24%) Data Integration
4 2 (1.49%) IBM Mainframe
4 2 (1.49%) Blackberry
4 2 (1.49%) Mainframe
5 1 (0.75%) NHS
5 1 (0.75%) DTV
5 1 (0.75%) AS400
5 1 (0.75%) Replication
5 1 (0.75%) Clustering
5 1 (0.75%) User Experience
5 1 (0.75%) DataPower
5 1 (0.75%) CMDB
Operating Systems
1 30 (22.39%) Windows
2 16 (11.94%) UNIX
3 11 (8.21%) Windows 7
4 8 (5.97%) Linux
5 3 (2.24%) AIX
5 3 (2.24%) Solaris
5 3 (2.24%) zOS
5 3 (2.24%) Windows Server 2012
5 3 (2.24%) Windows Server 2008
6 2 (1.49%) Red Hat Enterprise Linux
6 2 (1.49%) Windows Server 2003
6 2 (1.49%) Windows XP
7 1 (0.75%) Windows NT
Processes & Methodologies
1 61 (45.52%) ITIL
2 30 (22.39%) ITSM
3 22 (16.42%) Change Management
4 21 (15.67%) Service Delivery
4 21 (15.67%) Performance Management
4 21 (15.67%) Continuous Improvement
5 20 (14.93%) Stakeholder Management
6 18 (13.43%) Incident Management
7 15 (11.19%) Project Management
7 15 (11.19%) Release Management
7 15 (11.19%) Coaching
8 14 (10.45%) Risk Management
9 11 (8.21%) Business Intelligence
10 10 (7.46%) Line Management
11 9 (6.72%) Problem Management
11 9 (6.72%) Configuration Management
11 9 (6.72%) Asset Management
11 9 (6.72%) Supplier Management
12 8 (5.97%) Six Sigma
13 7 (5.22%) ERP
Programming Languages
1 15 (11.19%) SQL
2 13 (9.70%) Perl
3 3 (2.24%) PL/SQL
4 2 (1.49%) COBOL
4 2 (1.49%) Java
4 2 (1.49%) JavaScript
4 2 (1.49%) T-SQL
4 2 (1.49%) Shell Script
5 1 (0.75%) PowerShell
5 1 (0.75%) VB
5 1 (0.75%) ABAP
5 1 (0.75%) Assembly Language
5 1 (0.75%) REXX
Qualifications
1 20 (14.93%) Degree
2 12 (8.96%) ITIL Certification
3 6 (4.48%) Microsoft Certification
4 4 (2.99%) CISSP
5 3 (2.24%) Cisco Certification
5 3 (2.24%) MCSD
5 3 (2.24%) CCNA
6 2 (1.49%) MCSE
6 2 (1.49%) CITP
6 2 (1.49%) SC Cleared
6 2 (1.49%) Security Cleared
6 2 (1.49%) ITIL Foundation Certificate
7 1 (0.75%) CCNP
7 1 (0.75%) ISEB
7 1 (0.75%) MOS
7 1 (0.75%) MCDST
7 1 (0.75%) CIPD
Quality Assurance & Compliance
1 16 (11.94%) SLA
1 16 (11.94%) QA
2 5 (3.73%) PCI DSS
2 5 (3.73%) ISO/IEC 27001
3 3 (2.24%) COBIT
System Software
1 5 (3.73%) Active Directory
2 3 (2.24%) VMware Infrastructure
3 2 (1.49%) XenApp
4 1 (0.75%) Veritas Cluster Server
4 1 (0.75%) Forefront TMG
4 1 (0.75%) Firmware
4 1 (0.75%) Terminal Services
4 1 (0.75%) ISA Server
4 1 (0.75%) RACF
Systems Management
1 4 (2.99%) Oracle Enterprise Manager
1 4 (2.99%) Tivoli
1 4 (2.99%) Netcool
1 4 (2.99%) Netcool/OMNIbus
2 1 (0.75%) BMC PATROL
2 1 (0.75%) Nagios
2 1 (0.75%) CA Endevor
2 1 (0.75%) OMEGAMON
2 1 (0.75%) SCOM
2 1 (0.75%) ITRS Geneos
Vendors
1 24 (17.91%) Oracle
2 23 (17.16%) Microsoft
3 12 (8.96%) IBM
4 7 (5.22%) VMware
5 6 (4.48%) Lotus
6 5 (3.73%) Citrix
6 5 (3.73%) ArcSight
7 4 (2.99%) Splunk
7 4 (2.99%) Red Hat
7 4 (2.99%) HP
8 3 (2.24%) Adobe
8 3 (2.24%) SAP
8 3 (2.24%) BMC
8 3 (2.24%) Remedy
9 2 (1.49%) CommVault
9 2 (1.49%) Cisco
9 2 (1.49%) EMC
10 1 (0.75%) Dell
10 1 (0.75%) Veritas
10 1 (0.75%) Salesforce.com
Edinburgh, Midlothian
Harvey Nash plc
Salary: £35000 - £45000 per annum + Excellent Benefits
Posted: 3 days ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 3 days ago
Edinburgh & Lothians
Entrust People Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 4 days ago
Edinburgh, Midlothian
Standard Life
Posted: 5 days ago