The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 115 96 97
Rank change year-on-year
-19 +1
Permanent jobs citing Service Management 57 65 58
As % of all permanent IT jobs located in Scotland 1.53% 2.11% 1.83%
As % of the Processes & Methodologies category 1.88% 2.58% 2.38%
Number of salaries quoted 31 38 28
Average salary £39,000 £44,000 £60,000
Average salary % change year-on-year
-11.36% -26.66%
90% offered a salary of more than £21,000 £26,750 £37,400
10% offered a salary of more than £67,500 £55,750 £65,750
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
3024 2521 2434
As % of all permanent IT jobs located in Scotland 81.20% 81.90% 76.90%
Number of salaries quoted 1955 1642 1644
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £30,000 £29,000
10% offered a salary of more than £60,000 £60,000 £56,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 2 September 2014.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -4 24 £36,500 -17.04% 4
Edinburgh -19 13 £59,000 +12.38% 2
Stirling -16 6 £20,000 +8.10%
Highlands +14 4 - -
Aberdeen +10 4 £39,000 -29.09% 1
Lanarkshire - 2 - -
West Lothian +11 1 £37,000 +117.64%
Renfrewshire - 1 £37,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 2 September 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 85 (60.28%) ITIL
2 52 (36.88%) Finance
3 36 (25.53%) ITSM
4 33 (23.40%) Windows
5 28 (19.86%) Service Delivery
6 27 (19.15%) Microsoft
7 26 (18.44%) Oracle
8 22 (15.60%) Degree
9 21 (14.89%) Change Management
10 20 (14.18%) Performance Management
11 19 (13.48%) Stakeholder Management
11 19 (13.48%) ITIL Certification
12 18 (12.77%) Project Management
13 17 (12.06%) SQL
13 17 (12.06%) UNIX
13 17 (12.06%) Release Management
14 16 (11.35%) MS Excel
15 15 (10.64%) Configuration Management
15 15 (10.64%) Incident Management
15 15 (10.64%) Problem Management
16 14 (9.93%) Internet
16 14 (9.93%) Business Intelligence
16 14 (9.93%) Coaching
17 13 (9.22%) Continuous Improvement
17 13 (9.22%) QA
18 12 (8.51%) Asset Management
18 12 (8.51%) Windows 7
18 12 (8.51%) SLA
18 12 (8.51%) Perl
19 11 (7.80%) MS PowerPoint

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 2 September 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.55%) IIS
1 5 (3.55%) IBM Notes
2 4 (2.84%) SAS
3 2 (1.42%) Apache
3 2 (1.42%) ColdFusion
4 1 (0.71%) Blackberry Enterprise Server
4 1 (0.71%) Oracle Workflow
4 1 (0.71%) WorkSite
4 1 (0.71%) Oracle HTTP Server
Applications
1 16 (11.35%) MS Excel
2 11 (7.80%) MS PowerPoint
3 7 (4.96%) MS Office
4 2 (1.42%) Adobe Captivate
Business Applications
1 5 (3.55%) Remedy ITSM
2 4 (2.84%) Oracle EBS R12
3 3 (2.13%) Oracle Payables
3 3 (2.13%) Oracle Receivables
3 3 (2.13%) Oracle General Ledger
3 3 (2.13%) Dynamics NAV
3 3 (2.13%) Oracle 11i
3 3 (2.13%) Oracle EBS
4 2 (1.42%) Oracle Applications
4 2 (1.42%) Oracle Financials
5 1 (0.71%) SAP Oil and Gas
5 1 (0.71%) assyst
5 1 (0.71%) Oracle ERP
5 1 (0.71%) Oracle Assets
Cloud Services
1 6 (4.26%) SaaS
2 4 (2.84%) PaaS
2 4 (2.84%) IaaS
Communications & Networking
1 14 (9.93%) Internet
2 4 (2.84%) Firewall
3 3 (2.13%) VoIP
3 3 (2.13%) DHCP
3 3 (2.13%) DNS
3 3 (2.13%) SAN
4 2 (1.42%) IPv4
4 2 (1.42%) HTTP
5 1 (0.71%) TCP/IP
5 1 (0.71%) SMTP
5 1 (0.71%) ADSL
5 1 (0.71%) Network Security
Database & Business Intelligence
1 8 (5.67%) SQL Server
2 7 (4.96%) QlikView
3 2 (1.42%) Oracle Database
3 2 (1.42%) Data Warehouse
3 2 (1.42%) SQL Server Reporting Services
4 1 (0.71%) Oracle Reports
4 1 (0.71%) Oracle BI Publisher
4 1 (0.71%) Oracle BI EE
4 1 (0.71%) Oracle ODI
Development Applications
1 1 (0.71%) Oracle APEX
General
1 52 (36.88%) Finance
2 9 (6.38%) Manufacturing
3 8 (5.67%) Banking
4 6 (4.26%) Retail
5 5 (3.55%) Investment Banking
6 4 (2.84%) Retail Banking
6 4 (2.84%) Private Banking
6 4 (2.84%) Multimedia
6 4 (2.84%) Legal
6 4 (2.84%) Front Office
7 2 (1.42%) Publishing
8 1 (0.71%) Electronics
8 1 (0.71%) Telecoms
8 1 (0.71%) Law
8 1 (0.71%) Financial Institution
8 1 (0.71%) Advertising
8 1 (0.71%) Billing
8 1 (0.71%) Marketing
Job Titles
1 26 (18.44%) Analyst
2 16 (11.35%) Service Manager
3 13 (9.22%) Service Analyst
3 13 (9.22%) Delivery Manager
4 11 (7.80%) Services Delivery Manager
5 8 (5.67%) Consultant
6 7 (4.96%) Service Desk Analyst
7 6 (4.26%) Team Leader
7 6 (4.26%) Change Manager
7 6 (4.26%) Release Manager
8 5 (3.55%) Developer
8 5 (3.55%) Infrastructure Manager
8 5 (3.55%) Applications Manager
8 5 (3.55%) Service Management Analyst
8 5 (3.55%) QlikView Developer
9 4 (2.84%) Head of Architecture
9 4 (2.84%) Incident Manager
9 4 (2.84%) Head of IT
9 4 (2.84%) Architect
10 3 (2.13%) Configuration Manager
Libraries, Frameworks & Software Standards
1 3 (2.13%) .NET
2 2 (1.42%) Flash
2 2 (1.42%) Middleware
2 2 (1.42%) HTML5
2 2 (1.42%) HTML
3 1 (0.71%) COM
Miscellaneous
1 4 (2.84%) GIS
1 4 (2.84%) E-Learning
1 4 (2.84%) Enterprise Software
2 3 (2.13%) Data Integration
2 3 (2.13%) Computer Science
2 3 (2.13%) Blackberry
3 1 (0.71%) DTV
3 1 (0.71%) Mainframe
3 1 (0.71%) NHS
3 1 (0.71%) Firmware
3 1 (0.71%) Management Information System
3 1 (0.71%) AS400
3 1 (0.71%) Clustering
3 1 (0.71%) IBM Mainframe
Operating Systems
1 33 (23.40%) Windows
2 17 (12.06%) UNIX
3 12 (8.51%) Windows 7
4 5 (3.55%) Linux
5 3 (2.13%) Windows Server 2008
5 3 (2.13%) Windows Server 2012
6 2 (1.42%) zOS
6 2 (1.42%) Windows Server 2003
6 2 (1.42%) AIX
6 2 (1.42%) Solaris
7 1 (0.71%) Windows XP
Processes & Methodologies
1 85 (60.28%) ITIL
2 36 (25.53%) ITSM
3 28 (19.86%) Service Delivery
4 21 (14.89%) Change Management
5 20 (14.18%) Performance Management
6 19 (13.48%) Stakeholder Management
7 18 (12.77%) Project Management
8 17 (12.06%) Release Management
9 15 (10.64%) Incident Management
9 15 (10.64%) Configuration Management
9 15 (10.64%) Problem Management
10 14 (9.93%) Business Intelligence
10 14 (9.93%) Coaching
11 13 (9.22%) Continuous Improvement
12 12 (8.51%) Asset Management
13 10 (7.09%) Six Sigma
13 10 (7.09%) ERP
14 9 (6.38%) PRINCE2
15 8 (5.67%) Risk Management
15 8 (5.67%) Supplier Management
Programming Languages
1 17 (12.06%) SQL
2 12 (8.51%) Perl
3 3 (2.13%) PL/SQL
4 2 (1.42%) JavaScript
4 2 (1.42%) T-SQL
4 2 (1.42%) Shell Script
5 1 (0.71%) PowerShell
5 1 (0.71%) Java
Qualifications
1 22 (15.60%) Degree
2 19 (13.48%) ITIL Certification
3 7 (4.96%) Microsoft Certification
4 5 (3.55%) MOS
5 4 (2.84%) MCSE
6 3 (2.13%) MCSD
6 3 (2.13%) SC Cleared
6 3 (2.13%) Security Cleared
7 2 (1.42%) ITIL Foundation Certificate
7 2 (1.42%) CITP
7 2 (1.42%) MCP
7 2 (1.42%) CCNA
7 2 (1.42%) CISSP
7 2 (1.42%) Cisco Certification
8 1 (0.71%) ISEB
8 1 (0.71%) MCSA
8 1 (0.71%) CTC Cleared
8 1 (0.71%) MCDST
8 1 (0.71%) CIPD
Quality Assurance & Compliance
1 13 (9.22%) QA
2 12 (8.51%) SLA
3 3 (2.13%) ISO/IEC 27001
3 3 (2.13%) COBIT
3 3 (2.13%) PCI DSS
System Software
1 6 (4.26%) XenApp
2 4 (2.84%) Active Directory
2 4 (2.84%) VMware Infrastructure
3 1 (0.71%) Hyper-V
3 1 (0.71%) Terminal Services
3 1 (0.71%) XenDesktop
3 1 (0.71%) Veritas Cluster Server
3 1 (0.71%) vSphere
Systems Management
1 3 (2.13%) SCCM
2 1 (0.71%) SCOM
2 1 (0.71%) McAfee ePO
2 1 (0.71%) ITRS Geneos
2 1 (0.71%) BMC PATROL
Vendors
1 27 (19.15%) Microsoft
2 26 (18.44%) Oracle
3 9 (6.38%) Citrix
4 7 (4.96%) VMware
4 7 (4.96%) HP
5 6 (4.26%) IBM
5 6 (4.26%) Lotus
6 5 (3.55%) Remedy
7 4 (2.84%) Adobe
7 4 (2.84%) ArcSight
8 3 (2.13%) Intel
9 2 (1.42%) Red Hat
9 2 (1.42%) BMC
9 2 (1.42%) LogLogic
9 2 (1.42%) Splunk
10 1 (0.71%) Veritas
10 1 (0.71%) Salesforce.com
10 1 (0.71%) McAfee
10 1 (0.71%) Altiris
10 1 (0.71%) GoldenSource
Aberdeen, Aberdeenshire
NSK International Consultants Ltd
Salary: COMPETITIVE
Posted: 8 hours ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £70000 - £75000 per annum + Bonus + Benefits
Posted: 10 hours ago
Scotland
Networking People
Salary: £65000 - £75000 per annum + Bonus + Benefits
Posted: 14 hours ago
Edinburgh, Midlothian
Sanderson
Salary: £45000 - £50000 per annum + benefits
Posted: Yesterday
Scotland
Claremont Consulting Limited
Salary: £60000.00 - £70000.00 per annum
Posted: Yesterday
Glasgow, Lanarkshire
Skyscanner
Posted: 25 days ago
Glasgow, Lanarkshire
Skyscanner
Posted: 25 days ago