The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 89 101 110
Rank change year-on-year
+12 +9
Permanent jobs citing Service Management 71 63 39
As % of all permanent IT jobs located in Scotland 2.27% 1.84% 1.35%
As % of the Processes & Methodologies category 2.70% 2.25% 1.69%
Number of salaries quoted 36 32 24
Average salary £41,625 £46,250 £40,500
Average salary % change year-on-year
-10.00% +14.19%
90% offered a salary of more than £29,500 £26,550 £17,800
10% offered a salary of more than £53,750 £64,500 £51,750
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2631 2805 2310
As % of all permanent IT jobs located in Scotland 83.98% 81.97% 79.85%
Number of salaries quoted 1666 1838 1446
Average salary £43,500 £42,500 £42,500
Average salary % change year-on-year
+2.35% -
90% offered a salary of more than £32,500 £30,000 £28,500
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 27 February 2015.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -7 35 £40,000 -7.51% 4
Glasgow +26 20 £41,625 -24.31% 2
West Lothian - 9 £26,500 - 1
Stirling -5 5 £50,000 +92.30%
West Dunbartonshire - 2 £43,250 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 27 February 2015, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 68 (46.90%) ITIL
2 43 (29.66%) Finance
3 35 (24.14%) ITSM
4 33 (22.76%) Project Management
5 31 (21.38%) Banking
6 30 (20.69%) Service Delivery
7 28 (19.31%) Degree
8 26 (17.93%) Windows
9 24 (16.55%) Incident Management
10 23 (15.86%) IIS
10 23 (15.86%) SLA
11 22 (15.17%) Microsoft
12 21 (14.48%) Oracle
13 20 (13.79%) Performance Management
13 20 (13.79%) Continuous Improvement
14 19 (13.10%) Change Management
15 18 (12.41%) Coaching
15 18 (12.41%) Analytical Skills
16 17 (11.72%) Mentoring
16 17 (11.72%) ISO/IEC 27001
16 17 (11.72%) SQL
17 16 (11.03%) SQL Server
17 16 (11.03%) Linux
17 16 (11.03%) Active Directory
17 16 (11.03%) CISSP
17 16 (11.03%) Supplier Management
17 16 (11.03%) Test Strategy
17 16 (11.03%) Vulnerability Management
17 16 (11.03%) Splunk
17 16 (11.03%) Portfolio Management

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 27 February 2015, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (15.86%) IIS
2 9 (6.21%) WebSphere
3 7 (4.83%) JBoss
4 5 (3.45%) MTS
5 3 (2.07%) CICS
6 2 (1.38%) IBM Notes
7 1 (0.69%) SharePoint
7 1 (0.69%) MS Exchange
7 1 (0.69%) BizTalk Server
7 1 (0.69%) GroupWise
7 1 (0.69%) Oracle Workflow
7 1 (0.69%) Mule
7 1 (0.69%) WebLogic
Applications
1 9 (6.21%) MS Excel
2 5 (3.45%) MS Office
3 1 (0.69%) MS PowerPoint
Business Applications
1 2 (1.38%) Remedy ITSM
2 1 (0.69%) Oracle General Ledger
2 1 (0.69%) Oracle EBS R12
2 1 (0.69%) Oracle Payables
2 1 (0.69%) Oracle Receivables
2 1 (0.69%) Oracle Assets
2 1 (0.69%) SAP FI
2 1 (0.69%) Oracle EBS
2 1 (0.69%) Oracle ERP
2 1 (0.69%) SAP Oil and Gas
Cloud Services
1 1 (0.69%) SaaS
Communications & Networking
1 12 (8.28%) DNS
2 8 (5.52%) DHCP
3 6 (4.14%) SAN
4 5 (3.45%) IPv4
4 5 (3.45%) TCP/IP
5 4 (2.76%) WAN
6 3 (2.07%) Firewall
7 2 (1.38%) Internet
8 1 (0.69%) 3G
8 1 (0.69%) MPLS
8 1 (0.69%) BGP
8 1 (0.69%) CTI
8 1 (0.69%) SMTP
8 1 (0.69%) ADSL
8 1 (0.69%) Broadband
8 1 (0.69%) LAN
8 1 (0.69%) VPN
8 1 (0.69%) SNMP
8 1 (0.69%) Wireless
8 1 (0.69%) Intrusion Detection
Database & Business Intelligence
1 16 (11.03%) SQL Server
2 8 (5.52%) Oracle Database
2 8 (5.52%) Relational Database
3 7 (4.83%) RDBMS
4 6 (4.14%) SQL Server 2008
5 5 (3.45%) SQL Server 2005
6 3 (2.07%) Oracle Database 11g
6 3 (2.07%) Oracle Database 10g
6 3 (2.07%) DB2
6 3 (2.07%) Oracle9i Database
7 1 (0.69%) Data Warehouse
7 1 (0.69%) Oracle Reports
7 1 (0.69%) SAP BW
7 1 (0.69%) DataStage
7 1 (0.69%) Oracle BI EE
7 1 (0.69%) QlikView
7 1 (0.69%) Oracle ODI
7 1 (0.69%) Oracle BI Publisher
Development Applications
1 1 (0.69%) JUnit
1 1 (0.69%) Oracle APEX
1 1 (0.69%) Selenium
1 1 (0.69%) WebDriver
1 1 (0.69%) Jenkins
1 1 (0.69%) Selenium IDE
General
1 43 (29.66%) Finance
2 31 (21.38%) Banking
3 9 (6.21%) Law
4 4 (2.76%) Financial Institution
5 2 (1.38%) Retail
5 2 (1.38%) Investment Banking
5 2 (1.38%) Retail Banking
5 2 (1.38%) Telecoms
6 1 (0.69%) Private Banking
6 1 (0.69%) Local Government
6 1 (0.69%) Multimedia
6 1 (0.69%) Front Office
Job Titles
1 25 (17.24%) Analyst
2 21 (14.48%) Consultant
3 18 (12.41%) Service Manager
4 13 (8.97%) Administrator
5 10 (6.90%) DBA
6 9 (6.21%) Security Consultant
6 9 (6.21%) Incident Manager
7 8 (5.52%) Service Analyst
7 8 (5.52%) Services Delivery Manager
7 8 (5.52%) Oracle DBA
7 8 (5.52%) Project Manager
7 8 (5.52%) Delivery Manager
8 7 (4.83%) Support Analyst
9 6 (4.14%) Developer
10 5 (3.45%) Java Developer
10 5 (3.45%) Technical Specialist
10 5 (3.45%) SQL DBA
10 5 (3.45%) Transition Manager
10 5 (3.45%) Service Transition Manager
11 4 (2.76%) Incident Analyst
Libraries, Frameworks & Software Standards
1 6 (4.14%) HTML
1 6 (4.14%) CSS
1 6 (4.14%) Java EE
2 5 (3.45%) Dojo
2 5 (3.45%) jQuery
2 5 (3.45%) JPA
2 5 (3.45%) Hibernate
3 4 (2.76%) XML
4 2 (1.38%) EJB
4 2 (1.38%) Web Services
5 1 (0.69%) JSP
5 1 (0.69%) Servlets
5 1 (0.69%) .NET
5 1 (0.69%) Classic ASP
5 1 (0.69%) ASP.NET
5 1 (0.69%) JMS
5 1 (0.69%) Middleware
5 1 (0.69%) ActiveMQ
5 1 (0.69%) EJB 3.0
5 1 (0.69%) Apache Camel
Miscellaneous
1 18 (12.41%) Analytical Skills
2 5 (3.45%) Data Protection Act
3 4 (2.76%) PKI
4 3 (2.07%) Computer Science
4 3 (2.07%) Mainframe
5 2 (1.38%) Replication
5 2 (1.38%) CMDB
5 2 (1.38%) IBM Mainframe
5 2 (1.38%) Mobile App
5 2 (1.38%) Enterprise Software
6 1 (0.69%) DataPower
6 1 (0.69%) Client/Server
6 1 (0.69%) E-Learning
6 1 (0.69%) GIS
6 1 (0.69%) Life Science
6 1 (0.69%) Statistics
Operating Systems
1 26 (17.93%) Windows
2 16 (11.03%) Linux
3 11 (7.59%) Windows Server 2008
4 9 (6.21%) UNIX
5 8 (5.52%) Windows Server 2003
6 7 (4.83%) AIX
6 7 (4.83%) Solaris
7 6 (4.14%) Windows Server 2012
8 4 (2.76%) Red Hat Enterprise Linux
8 4 (2.76%) Windows 7
8 4 (2.76%) Apple iOS
8 4 (2.76%) Mac OS X
9 2 (1.38%) zOS
10 1 (0.69%) Windows NT
10 1 (0.69%) Windows XP
Processes & Methodologies
1 68 (46.90%) ITIL
2 35 (24.14%) ITSM
3 33 (22.76%) Project Management
4 30 (20.69%) Service Delivery
5 24 (16.55%) Incident Management
6 20 (13.79%) Performance Management
6 20 (13.79%) Continuous Improvement
7 19 (13.10%) Change Management
8 18 (12.41%) Coaching
9 17 (11.72%) Mentoring
10 16 (11.03%) Portfolio Management
10 16 (11.03%) Test Strategy
10 16 (11.03%) Vulnerability Management
10 16 (11.03%) Security Architecture
10 16 (11.03%) Supplier Management
11 15 (10.34%) Stakeholder Management
12 12 (8.28%) Risk Management
13 11 (7.59%) Problem Management
14 10 (6.90%) Software Testing
15 9 (6.21%) Agile Software Development
Programming Languages
1 17 (11.72%) SQL
2 8 (5.52%) Java
3 7 (4.83%) JavaScript
3 7 (4.83%) PowerShell
4 5 (3.45%) Perl
4 5 (3.45%) VBScript
5 4 (2.76%) Shell Script
6 3 (2.07%) COBOL
7 2 (1.38%) REXX
8 1 (0.69%) C
8 1 (0.69%) C#
8 1 (0.69%) VB
8 1 (0.69%) ABAP
8 1 (0.69%) VBA
8 1 (0.69%) Assembly Language
8 1 (0.69%) PL/SQL
Qualifications
1 28 (19.31%) Degree
2 16 (11.03%) CISSP
3 6 (4.14%) Microsoft Certification
4 5 (3.45%) MCP
4 5 (3.45%) MCSE
4 5 (3.45%) MCSA
5 4 (2.76%) ITIL Certification
6 3 (2.07%) SC Cleared
6 3 (2.07%) Security Cleared
6 3 (2.07%) ITIL Foundation Certificate
7 1 (0.69%) VCP4
7 1 (0.69%) ISACA
7 1 (0.69%) CISM
7 1 (0.69%) MOS
7 1 (0.69%) MCDST
7 1 (0.69%) CCNP
7 1 (0.69%) CCNA
7 1 (0.69%) ISEB
7 1 (0.69%) A+ Certification
7 1 (0.69%) Cisco Certification
Quality Assurance & Compliance
1 23 (15.86%) SLA
2 17 (11.72%) ISO/IEC 27001
3 16 (11.03%) PCI DSS
4 10 (6.90%) QA
5 4 (2.76%) ISO 9000
6 1 (0.69%) ISO 9001
System Software
1 16 (11.03%) Active Directory
2 5 (3.45%) VMware Infrastructure
2 5 (3.45%) Hyper-V
2 5 (3.45%) XenApp
2 5 (3.45%) XenDesktop
3 3 (2.07%) Oracle RMAN
4 2 (1.38%) RACF
5 1 (0.69%) Terminal Services
5 1 (0.69%) ISA Server
5 1 (0.69%) vSphere
5 1 (0.69%) Forefront TMG
Systems Management
1 9 (6.21%) SCCM
2 8 (5.52%) SCOM
3 4 (2.76%) Tivoli
3 4 (2.76%) Netcool
3 4 (2.76%) Netcool/OMNIbus
3 4 (2.76%) Oracle Enterprise Manager
4 2 (1.38%) Nagios
4 2 (1.38%) CA Endevor
4 2 (1.38%) OMEGAMON
5 1 (0.69%) McAfee ePO
5 1 (0.69%) ITRS Geneos
5 1 (0.69%) Business Desktop Deployment
5 1 (0.69%) OpenView
5 1 (0.69%) CiscoWorks
5 1 (0.69%) BMC PATROL
Vendors
1 22 (15.17%) Microsoft
2 21 (14.48%) Oracle
3 16 (11.03%) Splunk
3 16 (11.03%) ArcSight
4 9 (6.21%) VMware
5 7 (4.83%) HP
5 7 (4.83%) IBM
6 5 (3.45%) Citrix
6 5 (3.45%) Compaq
7 4 (2.76%) SAP
7 4 (2.76%) Red Hat
8 3 (2.07%) Cisco
8 3 (2.07%) EMC
8 3 (2.07%) BMC
8 3 (2.07%) CommVault
9 2 (1.38%) Lotus
9 2 (1.38%) CA
9 2 (1.38%) PeopleSoft
9 2 (1.38%) Remedy
10 1 (0.69%) McAfee
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