The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 121 95 106
Rank change year-on-year
-26 +11
Permanent jobs citing Service Management 52 63 54
As % of all permanent IT jobs located in Scotland 1.44% 2.07% 1.70%
As % of the Processes & Methodologies category 1.75% 2.54% 2.20%
Number of salaries quoted 30 33 25
Average salary £39,000 £40,995 £57,500
Average salary % change year-on-year
-4.86% -28.70%
90% offered a salary of more than £20,900 £23,000 £36,300
10% offered a salary of more than £70,500 £54,500 £65,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2971 2479 2456
As % of all permanent IT jobs located in Scotland 82.07% 81.60% 77.11%
Number of salaries quoted 1916 1610 1630
Average salary £42,000 £42,500 £40,000
Average salary % change year-on-year
-1.17% +6.25%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 18 September 2014.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -9 23 £36,500 -17.04%
Edinburgh -28 8 £110,000 +158.82% 1
Stirling -21 6 £20,000 +8.10%
Highlands +11 4 - -
Aberdeen +9 4 £39,000 -17.89% 1
Dundee +7 1 - -
West Lothian +2 1 £37,000 +117.64%
Renfrewshire - 1 £37,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 18 September 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 75 (56.82%) ITIL
2 47 (35.61%) Finance
3 35 (26.52%) ITSM
4 31 (23.48%) Windows
5 24 (18.18%) Microsoft
5 24 (18.18%) Service Delivery
5 24 (18.18%) Analytical Skills
6 23 (17.42%) Oracle
7 22 (16.67%) Degree
8 21 (15.91%) Stakeholder Management
9 20 (15.15%) Change Management
9 20 (15.15%) Performance Management
10 19 (14.39%) ITIL Certification
11 18 (13.64%) Project Management
12 17 (12.88%) SQL
12 17 (12.88%) UNIX
12 17 (12.88%) Release Management
13 15 (11.36%) MS Excel
13 15 (11.36%) Business Intelligence
14 14 (10.61%) Internet
14 14 (10.61%) QA
14 14 (10.61%) Coaching
15 13 (9.85%) Problem Management
16 12 (9.09%) Configuration Management
16 12 (9.09%) Perl
16 12 (9.09%) Asset Management
16 12 (9.09%) Windows 7
16 12 (9.09%) Continuous Improvement
17 11 (8.33%) MS PowerPoint
17 11 (8.33%) SLA

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 18 September 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.79%) IBM Notes
1 5 (3.79%) IIS
2 2 (1.52%) Apache
2 2 (1.52%) ColdFusion
3 1 (0.76%) WorkSite
3 1 (0.76%) Oracle Workflow
3 1 (0.76%) Blackberry Enterprise Server
3 1 (0.76%) CICS
3 1 (0.76%) Oracle HTTP Server
3 1 (0.76%) SAS
3 1 (0.76%) MTS
Applications
1 15 (11.36%) MS Excel
2 11 (8.33%) MS PowerPoint
3 7 (5.30%) MS Office
4 1 (0.76%) Adobe Captivate
Business Applications
1 3 (2.27%) Dynamics NAV
1 3 (2.27%) Remedy ITSM
1 3 (2.27%) Oracle General Ledger
1 3 (2.27%) Oracle EBS R12
1 3 (2.27%) Oracle EBS
1 3 (2.27%) Oracle Payables
1 3 (2.27%) Oracle Receivables
2 2 (1.52%) Oracle Financials
2 2 (1.52%) Oracle 11i
2 2 (1.52%) Oracle Applications
3 1 (0.76%) SAP Oil and Gas
3 1 (0.76%) assyst
3 1 (0.76%) Oracle ERP
3 1 (0.76%) Oracle Assets
Cloud Services
1 6 (4.55%) SaaS
2 4 (3.03%) IaaS
2 4 (3.03%) PaaS
Communications & Networking
1 14 (10.61%) Internet
2 4 (3.03%) Firewall
3 2 (1.52%) HTTP
3 2 (1.52%) SAN
4 1 (0.76%) Network Security
4 1 (0.76%) TCP/IP
4 1 (0.76%) DNS
4 1 (0.76%) ADSL
4 1 (0.76%) VoIP
4 1 (0.76%) SMTP
4 1 (0.76%) DHCP
Database & Business Intelligence
1 8 (6.06%) SQL Server
2 7 (5.30%) QlikView
3 2 (1.52%) Oracle Database
3 2 (1.52%) Data Warehouse
3 2 (1.52%) SQL Server Reporting Services
4 1 (0.76%) Oracle BI EE
4 1 (0.76%) SAP BW
4 1 (0.76%) Oracle Reports
4 1 (0.76%) DB2
4 1 (0.76%) Oracle BI Publisher
4 1 (0.76%) Oracle ODI
Development Applications
1 1 (0.76%) Oracle APEX
General
1 47 (35.61%) Finance
2 9 (6.82%) Manufacturing
3 8 (6.06%) Banking
4 6 (4.55%) Retail
5 5 (3.79%) Investment Banking
6 4 (3.03%) Legal
6 4 (3.03%) Front Office
6 4 (3.03%) Retail Banking
6 4 (3.03%) Private Banking
7 2 (1.52%) Multimedia
8 1 (0.76%) Billing
8 1 (0.76%) Marketing
8 1 (0.76%) Advertising
8 1 (0.76%) Publishing
8 1 (0.76%) Financial Institution
8 1 (0.76%) Electronics
8 1 (0.76%) Telecoms
8 1 (0.76%) Law
Job Titles
1 23 (17.42%) Analyst
2 13 (9.85%) Service Manager
2 13 (9.85%) Service Analyst
3 10 (7.58%) Delivery Manager
4 8 (6.06%) Services Delivery Manager
4 8 (6.06%) Consultant
5 7 (5.30%) Service Desk Analyst
6 6 (4.55%) Team Leader
7 5 (3.79%) Change Manager
7 5 (3.79%) Service Management Analyst
7 5 (3.79%) Applications Manager
7 5 (3.79%) Release Manager
7 5 (3.79%) Architect
7 5 (3.79%) Developer
7 5 (3.79%) QlikView Developer
8 4 (3.03%) Head of Architecture
8 4 (3.03%) Head of IT
8 4 (3.03%) Incident Manager
9 3 (2.27%) Service Desk Manager
9 3 (2.27%) Dynamics NAV Consultant
Libraries, Frameworks & Software Standards
1 3 (2.27%) .NET
2 2 (1.52%) Middleware
3 1 (0.76%) Flash
3 1 (0.76%) COM
3 1 (0.76%) HTML
3 1 (0.76%) HTML5
Miscellaneous
1 24 (18.18%) Analytical Skills
2 4 (3.03%) Enterprise Software
2 4 (3.03%) GIS
3 3 (2.27%) Computer Science
3 3 (2.27%) Data Integration
3 3 (2.27%) Blackberry
4 2 (1.52%) E-Learning
5 1 (0.76%) IBM Mainframe
5 1 (0.76%) Clustering
5 1 (0.76%) Management Information System
5 1 (0.76%) AS400
5 1 (0.76%) DTV
5 1 (0.76%) Mainframe
5 1 (0.76%) NHS
5 1 (0.76%) Firmware
5 1 (0.76%) User Experience
Operating Systems
1 31 (23.48%) Windows
2 17 (12.88%) UNIX
3 12 (9.09%) Windows 7
4 5 (3.79%) Linux
5 2 (1.52%) AIX
5 2 (1.52%) Solaris
5 2 (1.52%) zOS
5 2 (1.52%) Windows Server 2003
6 1 (0.76%) Windows Server 2008
6 1 (0.76%) Windows XP
6 1 (0.76%) Windows Server 2012
Processes & Methodologies
1 75 (56.82%) ITIL
2 35 (26.52%) ITSM
3 24 (18.18%) Service Delivery
4 21 (15.91%) Stakeholder Management
5 20 (15.15%) Change Management
5 20 (15.15%) Performance Management
6 18 (13.64%) Project Management
7 17 (12.88%) Release Management
8 15 (11.36%) Business Intelligence
9 14 (10.61%) Coaching
10 13 (9.85%) Problem Management
11 12 (9.09%) Configuration Management
11 12 (9.09%) Asset Management
11 12 (9.09%) Continuous Improvement
12 10 (7.58%) ERP
12 10 (7.58%) Six Sigma
12 10 (7.58%) Incident Management
13 9 (6.82%) PRINCE2
13 9 (6.82%) Line Management
14 8 (6.06%) Agile Software Development
Programming Languages
1 17 (12.88%) SQL
2 12 (9.09%) Perl
3 3 (2.27%) PL/SQL
4 2 (1.52%) JavaScript
4 2 (1.52%) T-SQL
4 2 (1.52%) Shell Script
5 1 (0.76%) Assembly Language
5 1 (0.76%) ABAP
5 1 (0.76%) COBOL
5 1 (0.76%) Java
Qualifications
1 22 (16.67%) Degree
2 19 (14.39%) ITIL Certification
3 5 (3.79%) Microsoft Certification
4 3 (2.27%) MCSD
5 2 (1.52%) ITIL Foundation Certificate
5 2 (1.52%) MCSE
5 2 (1.52%) CISSP
5 2 (1.52%) Cisco Certification
5 2 (1.52%) CCNA
5 2 (1.52%) SC Cleared
5 2 (1.52%) Security Cleared
5 2 (1.52%) CITP
5 2 (1.52%) MOS
6 1 (0.76%) CIPD
6 1 (0.76%) ISEB
Quality Assurance & Compliance
1 14 (10.61%) QA
2 11 (8.33%) SLA
3 3 (2.27%) ISO/IEC 27001
3 3 (2.27%) COBIT
3 3 (2.27%) PCI DSS
System Software
1 5 (3.79%) XenApp
2 3 (2.27%) VMware Infrastructure
3 2 (1.52%) Active Directory
4 1 (0.76%) Veritas Cluster Server
4 1 (0.76%) Terminal Services
Systems Management
1 2 (1.52%) SCCM
2 1 (0.76%) SCOM
2 1 (0.76%) BMC PATROL
2 1 (0.76%) ITRS Geneos
Vendors
1 24 (18.18%) Microsoft
2 23 (17.42%) Oracle
3 8 (6.06%) Citrix
4 6 (4.55%) IBM
4 6 (4.55%) Lotus
5 5 (3.79%) VMware
6 4 (3.03%) ArcSight
6 4 (3.03%) HP
7 3 (2.27%) Remedy
7 3 (2.27%) Adobe
8 2 (1.52%) LogLogic
8 2 (1.52%) Splunk
8 2 (1.52%) SAP
8 2 (1.52%) BMC
8 2 (1.52%) Red Hat
9 1 (0.76%) GoldenSource
9 1 (0.76%) Altiris
9 1 (0.76%) Salesforce.com
9 1 (0.76%) Veritas
9 1 (0.76%) Dell
Aberdeen
Hays IT - Uk Posting account
Salary: £75000.00 - £76000 per annum + Car Allowance, Pension, Bonus etc
Posted: 12 hours ago
Edinburgh, Midlothian
Standard Life
Posted: 6 days ago
Scotland
Claremont Consulting Limited
Salary: £60000.00 - £70000.00 per annum
Posted: 17 days ago