The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 90 70 120
Rank change year-on-year
-20 +50
Permanent jobs citing Service Management 55 99 62
As % of all permanent IT jobs located in Scotland 2.18% 2.99% 1.70%
As % of the Processes & Methodologies category 2.43% 3.31% 1.97%
Number of salaries quoted 32 68 30
Median salary £50,000 £40,500 £39,000
Median salary % change year-on-year
+23.45% +3.84%
90% offered a salary of more than £32,500 £25,000 £20,900
10% offered a salary of more than £52,300 £54,650 £70,500
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2259 2992 3143
As % of all permanent IT jobs located in Scotland 89.61% 90.34% 86.04%
Number of salaries quoted 1406 1886 2007
Median salary £45,000 £45,000 £42,000
Median salary % change year-on-year
- +7.14%
90% offered a salary of more than £30,738 £32,000 £30,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 30 September 2016.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -3 31 £50,000 +25.00% 6
Glasgow +4 19 £40,000 -5.88% 1
Stirling - 1 £45,000 - 1
Fife - 1 £43,349 - 1
Strathclyde - 1 £29,500 -
Inverclyde - 1 - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 30 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 78 (66.67%) ITIL
2 49 (41.88%) ITSM
3 43 (36.75%) Degree
4 39 (33.33%) Finance
4 39 (33.33%) Change Management
5 31 (26.50%) Service Delivery
5 31 (26.50%) SLA
5 31 (26.50%) ITIL V3
6 30 (25.64%) Continuous Improvement
6 30 (25.64%) Windows
7 27 (23.08%) Analytical Skills
8 21 (17.95%) Unix
9 20 (17.09%) COBIT
10 19 (16.24%) Problem Management
11 18 (15.38%) MS Excel
11 18 (15.38%) Microsoft
11 18 (15.38%) ITIL Certification
12 17 (14.53%) Project Management
13 16 (13.68%) Linux
13 16 (13.68%) Oracle
14 15 (12.82%) Incident Management
15 14 (11.97%) Supplier Management
15 14 (11.97%) Trend Analysis
16 13 (11.11%) Windows Server 2008
16 13 (11.11%) SQL
16 13 (11.11%) VoIP
16 13 (11.11%) Data Centre
16 13 (11.11%) Windows Server
17 12 (10.26%) Performance Management
18 11 (9.40%) Business Transformation

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.69%) SharePoint
2 5 (4.27%) Skype for Business
3 4 (3.42%) GlassFish
3 4 (3.42%) WebSphere
3 4 (3.42%) WebSphere Application Server
4 1 (0.85%) Confluence
4 1 (0.85%) IBM Notes
4 1 (0.85%) MS Exchange
Applications
1 18 (15.38%) MS Excel
2 5 (4.27%) MS Office
2 5 (4.27%) MS PowerPoint
3 2 (1.71%) MS Visio
4 1 (0.85%) Siemens NX
4 1 (0.85%) SOLIDWORKS
Business Applications
1 8 (6.84%) assyst
2 7 (5.98%) Remedy ITSM
3 4 (3.42%) Oracle ERP
4 1 (0.85%) Sage CRM
4 1 (0.85%) Teamcenter
Cloud Services
1 2 (1.71%) Office 365
2 1 (0.85%) Basecamp
2 1 (0.85%) Cloud Computing
2 1 (0.85%) Microsoft Azure
Communications & Networking
1 13 (11.11%) VoIP
2 11 (9.40%) CTI
3 2 (1.71%) Firewall
3 2 (1.71%) LAN
3 2 (1.71%) SAN
3 2 (1.71%) Telepresence
3 2 (1.71%) WAN
4 1 (0.85%) 802.11
4 1 (0.85%) ADSL
4 1 (0.85%) BGP
4 1 (0.85%) DNS
4 1 (0.85%) DPNSS
4 1 (0.85%) Ethernet
4 1 (0.85%) HSRP
4 1 (0.85%) NAS
4 1 (0.85%) OSPF
4 1 (0.85%) SCCP
4 1 (0.85%) TCP/IP
4 1 (0.85%) Wireless
4 1 (0.85%) WLAN
Database & Business Intelligence
1 11 (9.40%) Oracle Database
2 4 (3.42%) BusinessObjects
2 4 (3.42%) MS Access
3 2 (1.71%) SQL Server
4 1 (0.85%) RDBMS
4 1 (0.85%) Relational Database
4 1 (0.85%) SQL Server Reporting Services
Development Applications
1 8 (6.84%) Eclipse
2 3 (2.56%) JIRA
General
1 39 (33.33%) Finance
2 11 (9.40%) Banking
3 9 (7.69%) Law
4 8 (6.84%) Marketing
5 7 (5.98%) Retail
6 5 (4.27%) Telecoms
7 4 (3.42%) Investment Banking
8 2 (1.71%) Retail Banking
9 1 (0.85%) Local Government
9 1 (0.85%) Manufacturing
Job Titles
1 26 (22.22%) Analyst
2 21 (17.95%) Consultant
3 15 (12.82%) Service Manager
4 11 (9.40%) Genesys Specialist
4 11 (9.40%) IT Manager
4 11 (9.40%) Support Specialist
5 9 (7.69%) Management Consultant
5 9 (7.69%) Presales Consultant
5 9 (7.69%) Service Management Consultant
6 8 (6.84%) ITSM Consultant
6 8 (6.84%) Service Analyst
7 7 (5.98%) Team Leader
8 6 (5.13%) IT Analyst
8 6 (5.13%) Support Engineer
9 5 (4.27%) Applications Support
9 5 (4.27%) Change Analyst
9 5 (4.27%) IT Services Manager
9 5 (4.27%) ITIL Manager
9 5 (4.27%) Senior Manager
9 5 (4.27%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 11 (9.40%) VXML
2 5 (4.27%) XML
3 4 (3.42%) CGI
3 4 (3.42%) Middleware
4 2 (1.71%) .NET
5 1 (0.85%) 802.1X
5 1 (0.85%) ASP.NET
5 1 (0.85%) HTML
5 1 (0.85%) REST
5 1 (0.85%) SOAP
5 1 (0.85%) WCF
5 1 (0.85%) Web Services
5 1 (0.85%) WPF
Miscellaneous
1 27 (23.08%) Analytical Skills
2 13 (11.11%) Data Centre
3 11 (9.40%) IVR
4 10 (8.55%) Computer Science
5 6 (5.13%) Statistics
6 4 (3.42%) Data Extraction
7 3 (2.56%) CMDB
7 3 (2.56%) iPhone
7 3 (2.56%) Virtual Team
8 2 (1.71%) Management Information System
8 2 (1.71%) SCADA
8 2 (1.71%) Video Conferencing
9 1 (0.85%) AS400
9 1 (0.85%) CCTV
9 1 (0.85%) Fintech
9 1 (0.85%) Hybrid Cloud
9 1 (0.85%) IBM Mainframe
9 1 (0.85%) iPad
9 1 (0.85%) Mainframe
9 1 (0.85%) PKI
Operating Systems
1 30 (25.64%) Windows
2 21 (17.95%) Unix
3 16 (13.68%) Linux
4 13 (11.11%) Windows Server
4 13 (11.11%) Windows Server 2008
5 5 (4.27%) AIX
5 5 (4.27%) Solaris
6 4 (3.42%) zOS
7 3 (2.56%) Windows 7
7 3 (2.56%) Windows Server 2003
8 2 (1.71%) Apple iOS
8 2 (1.71%) Windows 10
8 2 (1.71%) Windows Phone
8 2 (1.71%) Windows Server 2012
8 2 (1.71%) Windows XP
9 1 (0.85%) Mac OS X
9 1 (0.85%) Windows 8
Processes & Methodologies
1 78 (66.67%) ITIL
2 49 (41.88%) ITSM
3 39 (33.33%) Change Management
4 31 (26.50%) ITIL V3
4 31 (26.50%) Service Delivery
5 30 (25.64%) Continuous Improvement
6 19 (16.24%) Problem Management
7 17 (14.53%) Project Management
8 15 (12.82%) Incident Management
9 14 (11.97%) Supplier Management
9 14 (11.97%) Trend Analysis
10 12 (10.26%) Performance Management
11 11 (9.40%) Business Transformation
11 11 (9.40%) Coaching
11 11 (9.40%) Risk Management
12 10 (8.55%) IT Governance
13 9 (7.69%) CRM
13 9 (7.69%) Portfolio Management
13 9 (7.69%) Presales
13 9 (7.69%) Test Strategy
Programming Languages
1 13 (11.11%) SQL
2 5 (4.27%) PL/SQL
3 4 (3.42%) C
4 2 (1.71%) C#
4 2 (1.71%) JavaScript
5 1 (0.85%) Java
5 1 (0.85%) Shell Script
Qualifications
1 43 (36.75%) Degree
2 18 (15.38%) ITIL Certification
3 6 (5.13%) HND
4 4 (3.42%) CISSP
4 4 (3.42%) SC Cleared
4 4 (3.42%) Security Cleared
5 3 (2.56%) Cisco Certification
5 3 (2.56%) CISM
6 2 (1.71%) CCNA
7 1 (0.85%) CCDA
7 1 (0.85%) CCDP
7 1 (0.85%) CCNP
7 1 (0.85%) CEH
7 1 (0.85%) GCIH
7 1 (0.85%) SANS
Quality Assurance & Compliance
1 31 (26.50%) SLA
2 20 (17.09%) COBIT
3 6 (5.13%) QA
4 3 (2.56%) ISO/IEC 27001
System Software
1 7 (5.98%) Active Directory
2 4 (3.42%) Squid
3 2 (1.71%) VMware Infrastructure
4 1 (0.85%) RACF
4 1 (0.85%) Terminal Server
Systems Management
1 4 (3.42%) SCCM
2 1 (0.85%) SCOM
2 1 (0.85%) zSecure
Vendors
1 18 (15.38%) Microsoft
2 16 (13.68%) Oracle
3 11 (9.40%) Genesys
4 9 (7.69%) FrontRange
4 9 (7.69%) ServiceNow
5 8 (6.84%) Remedy
6 4 (3.42%) Cisco
6 4 (3.42%) Northgate
7 3 (2.56%) BMC
8 2 (1.71%) Fortinet
8 2 (1.71%) iManage
8 2 (1.71%) Sun
8 2 (1.71%) VMware
9 1 (0.85%) Aruba
9 1 (0.85%) CheckPoint
9 1 (0.85%) Citrix
9 1 (0.85%) Intel Security
9 1 (0.85%) Juniper
9 1 (0.85%) Motorola
9 1 (0.85%) SolarWinds
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