The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 23 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 94 101 109
Rank change year-on-year
+7 +8
Permanent jobs citing Service Management 62 60 73
As % of all permanent IT jobs located in Scotland 2.17% 1.88% 1.99%
As % of the Processes & Methodologies category 2.40% 2.08% 2.30%
Number of salaries quoted 24 39 40
Median salary £38,250 £42,000 £47,500
Median salary % change year-on-year
-8.92% -11.57%
90% offered a salary of more than £22,500 £31,900 £25,950
10% offered a salary of more than £54,250 £60,800 £65,000
UK excluding London median salary £44,000 £45,000 £45,000
% change year-on-year
-2.22% -
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2581 2879 3170
As % of all permanent IT jobs located in Scotland 90.43% 90.36% 86.47%
Number of salaries quoted 1445 1830 2145
Median salary £45,000 £42,926 £42,500
Median salary % change year-on-year
+4.83% +1.00%
90% offered a salary of more than £30,000 £31,500 £30,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 23 July 2016.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +18 34 £30,148 -29.06% 2
Edinburgh -12 25 £45,000 -14.28% 2
Renfrewshire -3 1 £30,000 +1.69%
Strathclyde - 1 £29,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 23 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 82 (67.21%) ITIL
2 52 (42.62%) ITSM
3 38 (31.15%) Change Management
3 38 (31.15%) Finance
3 38 (31.15%) Continuous Improvement
4 35 (28.69%) ITIL V3
5 34 (27.87%) SLA
6 32 (26.23%) Degree
7 30 (24.59%) Service Delivery
7 30 (24.59%) Analytical Skills
8 28 (22.95%) Windows
9 23 (18.85%) Problem Management
10 19 (15.57%) Unix
11 18 (14.75%) Windows Server
12 17 (13.93%) Microsoft
12 17 (13.93%) Supplier Management
13 16 (13.11%) Windows Server 2008
13 16 (13.11%) Trend Analysis
13 16 (13.11%) MS Excel
13 16 (13.11%) Oracle
13 16 (13.11%) Data Centre
14 15 (12.30%) Risk Management
14 15 (12.30%) SharePoint
15 14 (11.48%) VoIP
15 14 (11.48%) Project Management
15 14 (11.48%) COBIT
15 14 (11.48%) Incident Management
16 13 (10.66%) Banking
16 13 (10.66%) Performance Management
16 13 (10.66%) ITIL Certification

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (12.30%) SharePoint
2 5 (4.10%) Skype for Business
3 3 (2.46%) WebSphere
4 2 (1.64%) IIS
5 1 (0.82%) MS Exchange
Applications
1 16 (13.11%) MS Excel
2 8 (6.56%) MS Office
3 5 (4.10%) MS PowerPoint
4 2 (1.64%) InfoPath
4 2 (1.64%) MS Visio
Business Applications
1 6 (4.92%) Remedy ITSM
2 4 (3.28%) Oracle ERP
3 3 (2.46%) Sage CRM
Cloud Services
1 1 (0.82%) Cloud Computing
1 1 (0.82%) Microsoft Azure
1 1 (0.82%) Office 365
Communications & Networking
1 14 (11.48%) VoIP
2 11 (9.02%) CTI
3 5 (4.10%) Firewall
4 3 (2.46%) LAN
4 3 (2.46%) SAN
4 3 (2.46%) WAN
5 2 (1.64%) 802.11
5 2 (1.64%) BGP
5 2 (1.64%) DMZ
5 2 (1.64%) DPNSS
5 2 (1.64%) HTTP
5 2 (1.64%) Internet
5 2 (1.64%) Intranet
5 2 (1.64%) IP Telephony
5 2 (1.64%) NAS
5 2 (1.64%) OSPF
5 2 (1.64%) SCCP
5 2 (1.64%) SSL
5 2 (1.64%) Wireless
5 2 (1.64%) WLAN
Database & Business Intelligence
1 11 (9.02%) Oracle Database
2 4 (3.28%) BusinessObjects
2 4 (3.28%) MS Access
2 4 (3.28%) SQL Server
3 2 (1.64%) SQL Server Reporting Services
4 1 (0.82%) DB2
Development Applications
1 8 (6.56%) Eclipse
2 2 (1.64%) JIRA
3 1 (0.82%) Jenkins
3 1 (0.82%) TeamCity
General
1 38 (31.15%) Finance
2 13 (10.66%) Banking
3 9 (7.38%) Law
3 9 (7.38%) Retail
4 6 (4.92%) Telecoms
5 5 (4.10%) Investment Banking
6 3 (2.46%) Retail Banking
7 1 (0.82%) Games
7 1 (0.82%) Local Government
Job Titles
1 28 (22.95%) Analyst
2 16 (13.11%) Service Manager
3 15 (12.30%) IT Manager
4 13 (10.66%) Consultant
5 11 (9.02%) Applications Support
5 11 (9.02%) Genesys Specialist
5 11 (9.02%) Support Specialist
6 10 (8.20%) Service Analyst
7 9 (7.38%) Management Consultant
7 9 (7.38%) Service Management Consultant
7 9 (7.38%) Team Leader
8 8 (6.56%) IT Analyst
9 7 (5.74%) IT Services Manager
10 6 (4.92%) Support Team Leader
11 5 (4.10%) Change Analyst
11 5 (4.10%) IT Security Manager
11 5 (4.10%) Security Manager
11 5 (4.10%) Support Analyst
12 4 (3.28%) Computer Operator
12 4 (3.28%) Senior Manager
Libraries, Frameworks & Software Standards
1 11 (9.02%) VXML
1 11 (9.02%) XML
2 8 (6.56%) .NET
3 6 (4.92%) ASP.NET
4 5 (4.10%) REST
5 4 (3.28%) CGI
5 4 (3.28%) SOAP
5 4 (3.28%) WCF
5 4 (3.28%) Web Services
6 3 (2.46%) HTML
7 2 (1.64%) 802.1X
7 2 (1.64%) WPF
7 2 (1.64%) XSL
Miscellaneous
1 30 (24.59%) Analytical Skills
2 16 (13.11%) Data Centre
3 11 (9.02%) IVR
4 8 (6.56%) Statistics
5 7 (5.74%) Computer Science
6 5 (4.10%) Mainframe
7 4 (3.28%) AS400
7 4 (3.28%) IBM Mainframe
8 3 (2.46%) CMDB
8 3 (2.46%) iPhone
8 3 (2.46%) Mobile Banking
9 2 (1.64%) CCTV
9 2 (1.64%) DataPower
9 2 (1.64%) Video Conferencing
10 1 (0.82%) Clustering
10 1 (0.82%) Hybrid Cloud
10 1 (0.82%) iPad
10 1 (0.82%) Management Information System
10 1 (0.82%) Mobile App
10 1 (0.82%) SCADA
Operating Systems
1 28 (22.95%) Windows
2 19 (15.57%) Unix
3 18 (14.75%) Windows Server
4 16 (13.11%) Windows Server 2008
5 11 (9.02%) Linux
6 4 (3.28%) Windows 7
6 4 (3.28%) Windows XP
7 3 (2.46%) Windows Server 2003
7 3 (2.46%) Windows Server 2012
8 2 (1.64%) Windows 10
8 2 (1.64%) Windows Phone
9 1 (0.82%) Apple iOS
9 1 (0.82%) Windows 8
Processes & Methodologies
1 82 (67.21%) ITIL
2 52 (42.62%) ITSM
3 38 (31.15%) Change Management
3 38 (31.15%) Continuous Improvement
4 35 (28.69%) ITIL V3
5 30 (24.59%) Service Delivery
6 23 (18.85%) Problem Management
7 17 (13.93%) Supplier Management
8 16 (13.11%) Trend Analysis
9 15 (12.30%) Risk Management
10 14 (11.48%) Incident Management
10 14 (11.48%) Project Management
11 13 (10.66%) Performance Management
12 11 (9.02%) Business Transformation
12 11 (9.02%) Coaching
13 10 (8.20%) Business Continuity
13 10 (8.20%) CRM
13 10 (8.20%) IT Governance
14 9 (7.38%) Portfolio Management
14 9 (7.38%) Release Management
Programming Languages
1 12 (9.84%) SQL
2 7 (5.74%) C#
3 6 (4.92%) PL/SQL
4 3 (2.46%) C
4 3 (2.46%) JavaScript
4 3 (2.46%) PowerShell
4 3 (2.46%) VB.NET
5 2 (1.64%) Shell Script
5 2 (1.64%) T-SQL
6 1 (0.82%) Java
6 1 (0.82%) Ruby
Qualifications
1 32 (26.23%) Degree
2 13 (10.66%) ITIL Certification
3 6 (4.92%) HND
3 6 (4.92%) SC Cleared
3 6 (4.92%) Security Cleared
4 5 (4.10%) CISM
4 5 (4.10%) CISSP
5 3 (2.46%) Cisco Certification
6 2 (1.64%) CCDA
6 2 (1.64%) CCDP
6 2 (1.64%) CCNP
6 2 (1.64%) ITIL Foundation Certificate
7 1 (0.82%) CCNA
Quality Assurance & Compliance
1 34 (27.87%) SLA
2 14 (11.48%) COBIT
3 6 (4.92%) QA
4 5 (4.10%) ISO/IEC 27001
System Software
1 7 (5.74%) Active Directory
2 2 (1.64%) VMware Infrastructure
3 1 (0.82%) Terminal Server
Systems Management
1 3 (2.46%) SCCM
2 1 (0.82%) Ansible
2 1 (0.82%) Opscode Chef
2 1 (0.82%) Puppet
2 1 (0.82%) SCOM
Vendors
1 17 (13.93%) Microsoft
2 16 (13.11%) Oracle
3 11 (9.02%) Genesys
4 10 (8.20%) ServiceNow
5 9 (7.38%) FrontRange
6 7 (5.74%) IBM
6 7 (5.74%) Remedy
7 5 (4.10%) Cisco
8 4 (3.28%) Northgate
9 3 (2.46%) Fortinet
9 3 (2.46%) Sage
10 2 (1.64%) Aruba
10 2 (1.64%) BMC
10 2 (1.64%) CheckPoint
10 2 (1.64%) iManage
10 2 (1.64%) Juniper
10 2 (1.64%) Motorola
10 2 (1.64%) VMware
11 1 (0.82%) F5
11 1 (0.82%) SolarWinds
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Salary: £35000 - £45000 per annum + Benefits, bonus + much more
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