The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 92 111 113
Rank change year-on-year
+19 +2
Permanent jobs citing Service Management 73 63 51
As % of all permanent IT jobs located in Scotland 2.31% 1.73% 1.58%
As % of the Processes & Methodologies category 2.61% 2.07% 1.92%
Number of salaries quoted 48 37 30
Average salary £39,500 £45,000 £46,250
Average salary % change year-on-year
-12.22% -2.70%
90% offered a salary of more than £27,700 £22,200 £32,150
10% offered a salary of more than £56,050 £66,000 £59,250
UK excluding London average salary £45,000 £43,401 £42,500
% change year-on-year
+3.68% +2.11%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2800 3048 2655
As % of all permanent IT jobs located in Scotland 88.64% 83.71% 82.35%
Number of salaries quoted 1774 2011 1724
Average salary £42,926 £42,500 £41,500
Average salary % change year-on-year
+1.00% +2.40%
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 3 August 2015.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +27 47 £39,500 -25.47% 13
Glasgow +7 16 £37,500 +2.73% 4
West Lothian -1 3 £16,250 -56.08%
Aberdeen +18 2 - -
Highlands -1 1 £37,500 -
Argyll and Bute - 1 £47,500 -
Renfrewshire - 1 £29,500 -
West Dunbartonshire - 1 £33,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 3 August 2015, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 65 (50.00%) ITIL
2 45 (34.62%) ITSM
3 39 (30.00%) SQL Server
3 39 (30.00%) Degree
4 34 (26.15%) Finance
5 31 (23.85%) Oracle
6 28 (21.54%) Windows
7 25 (19.23%) Banking
8 24 (18.46%) Project Management
8 24 (18.46%) Data Centre
9 22 (16.92%) Microsoft
10 21 (16.15%) WebSphere
10 21 (16.15%) Problem Management
11 20 (15.38%) Agile Software Development
11 20 (15.38%) JBoss
12 19 (14.62%) Java
12 19 (14.62%) Coaching
12 19 (14.62%) Relational Database
13 18 (13.85%) JavaScript
13 18 (13.85%) HTML
13 18 (13.85%) CSS
13 18 (13.85%) MS Excel
13 18 (13.85%) RDBMS
13 18 (13.85%) Java EE
13 18 (13.85%) jQuery
13 18 (13.85%) Dojo
14 17 (13.08%) Linux
14 17 (13.08%) Service Delivery
15 16 (12.31%) UNIX
15 16 (12.31%) Performance Management

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 3 August 2015, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 21 (16.15%) WebSphere
2 20 (15.38%) JBoss
3 10 (7.69%) IIS
4 7 (5.38%) MS Exchange
5 2 (1.54%) WebSphere Application Server
5 2 (1.54%) IBM HTTP Server
6 1 (0.77%) SharePoint
6 1 (0.77%) GroupWise
6 1 (0.77%) WorkSite
6 1 (0.77%) GlassFish
Applications
1 18 (13.85%) MS Excel
2 4 (3.08%) MS Office
3 2 (1.54%) MS PowerPoint
Business Applications
1 1 (0.77%) SAP Oil and Gas
1 1 (0.77%) assyst
1 1 (0.77%) Remedy ITSM
Cloud Services
1 1 (0.77%) SaaS
Communications & Networking
1 14 (10.77%) CTI
2 4 (3.08%) Internet
3 3 (2.31%) Firewall
4 2 (1.54%) 3G
4 2 (1.54%) ADSL
4 2 (1.54%) Broadband
4 2 (1.54%) VPN
5 1 (0.77%) HTTPS
5 1 (0.77%) SSL
5 1 (0.77%) SAN
5 1 (0.77%) LAN
5 1 (0.77%) WAN
5 1 (0.77%) DHCP
5 1 (0.77%) LDAP
Database & Business Intelligence
1 39 (30.00%) SQL Server
2 19 (14.62%) Relational Database
3 18 (13.85%) RDBMS
4 9 (6.92%) Oracle Database
5 8 (6.15%) Oracle9i Database
5 8 (6.15%) Oracle Database 11g
5 8 (6.15%) Oracle Database 10g
6 2 (1.54%) QlikView
7 1 (0.77%) Crystal Reports
7 1 (0.77%) SQL Server 2008
Development Applications
1 1 (0.77%) Jenkins
General
1 34 (26.15%) Finance
2 25 (19.23%) Banking
3 10 (7.69%) Law
4 3 (2.31%) Manufacturing
4 3 (2.31%) Telecoms
4 3 (2.31%) Investment Banking
5 2 (1.54%) Marketing
6 1 (0.77%) Local Government
6 1 (0.77%) Retail
6 1 (0.77%) Electronics
6 1 (0.77%) Aerospace
6 1 (0.77%) Advertising
6 1 (0.77%) Legal
Job Titles
1 21 (16.15%) Analyst
1 21 (16.15%) Service Manager
2 19 (14.62%) Consultant
3 10 (7.69%) Architect
4 8 (6.15%) Tester
4 8 (6.15%) DBA
4 8 (6.15%) Services Delivery Manager
4 8 (6.15%) Oracle DBA
4 8 (6.15%) Delivery Manager
5 7 (5.38%) Service Desk Analyst
5 7 (5.38%) IT Services Manager
5 7 (5.38%) Service Analyst
5 7 (5.38%) Technical Architect
5 7 (5.38%) Automation Tester
6 6 (4.62%) Automation Analyst
6 6 (4.62%) Test Analyst
6 6 (4.62%) Administrator
6 6 (4.62%) 1st Line Support
6 6 (4.62%) Security Consultant
6 6 (4.62%) Automation Test Analyst
Libraries, Frameworks & Software Standards
1 18 (13.85%) CSS
1 18 (13.85%) HTML
1 18 (13.85%) Java EE
1 18 (13.85%) Dojo
1 18 (13.85%) jQuery
2 14 (10.77%) EJB 3.0
2 14 (10.77%) EJB
2 14 (10.77%) JMS
2 14 (10.77%) JSP
2 14 (10.77%) Servlets
3 13 (10.00%) Middleware
4 4 (3.08%) Hibernate
4 4 (3.08%) JPA
5 1 (0.77%) XML
5 1 (0.77%) WebSphere MQ
Miscellaneous
1 24 (18.46%) Data Centre
2 14 (10.77%) Computer Science
3 10 (7.69%) Analytical Skills
4 3 (2.31%) AS400
5 2 (1.54%) IBM Mainframe
5 2 (1.54%) Mainframe
6 1 (0.77%) CMDB
6 1 (0.77%) Fat Client
6 1 (0.77%) DataPower
6 1 (0.77%) iPad
6 1 (0.77%) Mobile Banking
6 1 (0.77%) PKI
6 1 (0.77%) Thin Client
6 1 (0.77%) DTV
Operating Systems
1 28 (21.54%) Windows
2 17 (13.08%) Linux
3 16 (12.31%) UNIX
4 7 (5.38%) AIX
4 7 (5.38%) Solaris
5 5 (3.85%) Windows 7
6 2 (1.54%) Windows XP
6 2 (1.54%) zOS
6 2 (1.54%) Windows Server 2003
7 1 (0.77%) SUSE
7 1 (0.77%) Windows Server 2008
7 1 (0.77%) Windows 8
7 1 (0.77%) Windows Server 2012
Processes & Methodologies
1 65 (50.00%) ITIL
2 45 (34.62%) ITSM
3 24 (18.46%) Project Management
4 21 (16.15%) Problem Management
5 20 (15.38%) Agile Software Development
6 19 (14.62%) Coaching
7 17 (13.08%) Service Delivery
8 16 (12.31%) Mentoring
8 16 (12.31%) Performance Management
8 16 (12.31%) Continuous Improvement
9 14 (10.77%) Test Strategy
9 14 (10.77%) Portfolio Management
9 14 (10.77%) Scrum
9 14 (10.77%) Supplier Management
9 14 (10.77%) Software Engineering
10 13 (10.00%) Change Management
11 12 (9.23%) Stakeholder Management
12 10 (7.69%) Security Architecture
12 10 (7.69%) Vulnerability Management
12 10 (7.69%) Disaster Recovery
Programming Languages
1 19 (14.62%) Java
2 18 (13.85%) JavaScript
3 5 (3.85%) SQL
3 5 (3.85%) Shell Script
4 3 (2.31%) Perl
5 1 (0.77%) T-SQL
5 1 (0.77%) VBA
Qualifications
1 39 (30.00%) Degree
2 12 (9.23%) CISSP
3 8 (6.15%) SC Cleared
3 8 (6.15%) Security Cleared
4 2 (1.54%) CCNA
4 2 (1.54%) Cisco Certification
4 2 (1.54%) CISM
5 1 (0.77%) MOS
5 1 (0.77%) CEH
5 1 (0.77%) ISTQB
5 1 (0.77%) Microsoft Certification
5 1 (0.77%) A+ Certification
5 1 (0.77%) ITIL Certification
5 1 (0.77%) CRISC
5 1 (0.77%) ISACA
5 1 (0.77%) DV Cleared
5 1 (0.77%) HND
5 1 (0.77%) MCSE
5 1 (0.77%) MCSA
Quality Assurance & Compliance
1 14 (10.77%) SLA
2 12 (9.23%) ISO/IEC 27001
3 10 (7.69%) PCI DSS
4 6 (4.62%) COBIT
5 1 (0.77%) ISO 9001
System Software
1 7 (5.38%) VMware Infrastructure
2 3 (2.31%) Active Directory
3 1 (0.77%) Squid
3 1 (0.77%) XenApp
3 1 (0.77%) IAG
Systems Management
1 8 (6.15%) Oracle RMAN
2 4 (3.08%) BMC PATROL
2 4 (3.08%) SCOM
2 4 (3.08%) ITRS Geneos
3 3 (2.31%) SCCM
4 2 (1.54%) McAfee ePO
5 1 (0.77%) WSUS
5 1 (0.77%) Tivoli
5 1 (0.77%) Tivoli Identity Manager
5 1 (0.77%) Systems Management Server (SMS)
5 1 (0.77%) XenMobile
Vendors
1 31 (23.85%) Oracle
2 22 (16.92%) Microsoft
3 13 (10.00%) Splunk
3 13 (10.00%) ArcSight
4 7 (5.38%) VMware
5 6 (4.62%) HP
6 4 (3.08%) IBM
6 4 (3.08%) FrontRange
6 4 (3.08%) ServiceNow
7 3 (2.31%) LogLogic
8 2 (1.54%) McAfee
8 2 (1.54%) Altiris
8 2 (1.54%) BMC
8 2 (1.54%) Cisco
8 2 (1.54%) Sun
9 1 (0.77%) Citrix
9 1 (0.77%) SAP
9 1 (0.77%) CA
9 1 (0.77%) Novell
9 1 (0.77%) Remedy
Glasgow, Lanarkshire
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Salary: Up to £37K
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Salary: £45000 - £55000 per annum + +car allowance, healthcare, pension.
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Salary: £35000 - £45000 per annum + Competitive Benefits Package
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Salary: £70 000 to £80 000 (+ superb package!!!)
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