The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Management
UK / Scotland
Rank 102 86 81
Rank change year-on-year
-16 -5
Permanent jobs citing Service Management 29 72 81
As % of all permanent IT jobs located in Scotland 1.28% 2.43% 2.68%
As % of the Processes & Methodologies category 1.44% 2.69% 3.03%
Number of salaries quoted 21 52 48
Median salary £40,000 £40,000 £45,000
Median salary % change year-on-year
- -11.11%
90% offered a salary of more than £22,000 £10,000 £33,200
10% offered a salary of more than £70,000 £49,950 £76,500
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2020 2672 2672
As % of all permanent IT jobs located in Scotland 89.50% 90.33% 88.56%
Number of salaries quoted 1271 1721 1762
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £60,500 £61,500 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 20 January 2017.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +23 11 £40,000 -19.19% 2
Edinburgh -28 11 £42,500 +9.67% 4
Inverclyde +2 5 £38,000 -
Stirling - 1 £35,500 -
Fife - 1 £43,349 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 20 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Service Management.

1 44 (58.67%) Finance
2 37 (49.33%) ITIL
3 27 (36.00%) Degree
4 26 (34.67%) ITSM
5 24 (32.00%) Windows
6 20 (26.67%) Change Management
7 18 (24.00%) Microsoft
8 14 (18.67%) Active Directory
8 14 (18.67%) Continuous Improvement
9 12 (16.00%) COBIT
9 12 (16.00%) MS Excel
10 10 (13.33%) ITIL Certification
10 10 (13.33%) Project Management
10 10 (13.33%) Problem Management
10 10 (13.33%) Analytical Skills
11 9 (12.00%) IT Asset Management
11 9 (12.00%) Marketing
12 8 (10.67%) assyst
12 8 (10.67%) Supplier Management
12 8 (10.67%) Incident Management
12 8 (10.67%) Computer Science
12 8 (10.67%) Windows Server 2008
12 8 (10.67%) Data Centre
12 8 (10.67%) Presales
12 8 (10.67%) SQL
12 8 (10.67%) Disaster Recovery
13 7 (9.33%) Service Delivery
13 7 (9.33%) MS Office
13 7 (9.33%) Linux
13 7 (9.33%) Unix

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.33%) GlassFish
1 4 (5.33%) WebSphere
1 4 (5.33%) WebSphere Application Server
2 2 (2.67%) IBM Domino
2 2 (2.67%) IBM Notes
2 2 (2.67%) MS Exchange
3 1 (1.33%) Confluence
Applications
1 12 (16.00%) MS Excel
2 7 (9.33%) MS Office
3 2 (2.67%) MS PowerPoint
3 2 (2.67%) MS Visio
3 2 (2.67%) Siemens NX
3 2 (2.67%) SOLIDWORKS
Business Applications
1 8 (10.67%) assyst
2 3 (4.00%) Remedy ITSM
3 2 (2.67%) Teamcenter
Cloud Services
1 4 (5.33%) Microsoft Azure
1 4 (5.33%) Office 365
2 3 (4.00%) SaaS
3 2 (2.67%) Azure Active Directory
3 2 (2.67%) Cloud Computing
4 1 (1.33%) Basecamp
Communications & Networking
1 6 (8.00%) TCP/IP
2 5 (6.67%) NAS
2 5 (6.67%) SAN
3 4 (5.33%) WAN
4 3 (4.00%) LAN
5 2 (2.67%) ADSL
5 2 (2.67%) Network Security
5 2 (2.67%) VPN
6 1 (1.33%) DNS
Database & Business Intelligence
1 1 (1.33%) RDBMS
1 1 (1.33%) Relational Database
1 1 (1.33%) SQL Server
Development Applications
1 1 (1.33%) JIRA
General
1 44 (58.67%) Finance
2 9 (12.00%) Marketing
3 6 (8.00%) Banking
4 5 (6.67%) Retail
5 3 (4.00%) Telecoms
6 2 (2.67%) Manufacturing
7 1 (1.33%) Billing
7 1 (1.33%) Law
7 1 (1.33%) Retail Banking
Job Titles
1 19 (25.33%) Analyst
2 10 (13.33%) Consultant
3 8 (10.67%) IT Manager
3 8 (10.67%) ITSM Consultant
3 8 (10.67%) Presales Consultant
3 8 (10.67%) Service Analyst
4 7 (9.33%) Service Manager
5 6 (8.00%) Architect
5 6 (8.00%) IT Analyst
5 6 (8.00%) Operations Engineer
5 6 (8.00%) Operations Support Engineer
5 6 (8.00%) Senior Analyst
5 6 (8.00%) Solutions Architect
5 6 (8.00%) Support Engineer
6 5 (6.67%) IT Services Manager
7 4 (5.33%) Delivery Manager
7 4 (5.33%) Infrastructure Analyst
7 4 (5.33%) ITIL Manager
7 4 (5.33%) Server Analyst
7 4 (5.33%) Technical Analyst
Libraries, Frameworks & Software Standards
1 4 (5.33%) Middleware
2 2 (2.67%) XML
Miscellaneous
1 10 (13.33%) Analytical Skills
2 8 (10.67%) Computer Science
2 8 (10.67%) Data Centre
3 6 (8.00%) Data Extraction
3 6 (8.00%) Management Information System
4 5 (6.67%) Virtual Team
5 3 (4.00%) CMDB
6 2 (2.67%) Blackberry
6 2 (2.67%) Hybrid Cloud
6 2 (2.67%) Statistics
6 2 (2.67%) Video Conferencing
7 1 (1.33%) Fintech
7 1 (1.33%) PKI
7 1 (1.33%) SCADA
7 1 (1.33%) User Experience
Operating Systems
1 24 (32.00%) Windows
2 8 (10.67%) Windows Server 2008
3 7 (9.33%) Linux
3 7 (9.33%) Unix
4 6 (8.00%) Windows Server 2012
5 5 (6.67%) AIX
5 5 (6.67%) Solaris
5 5 (6.67%) Windows Server
5 5 (6.67%) Windows Server 2003
6 4 (5.33%) zOS
7 3 (4.00%) Windows 10
7 3 (4.00%) Windows 7
8 2 (2.67%) Android
9 1 (1.33%) Apple iOS
9 1 (1.33%) Mac OS X
Processes & Methodologies
1 37 (49.33%) ITIL
2 26 (34.67%) ITSM
3 20 (26.67%) Change Management
4 14 (18.67%) Continuous Improvement
5 10 (13.33%) Problem Management
5 10 (13.33%) Project Management
6 9 (12.00%) IT Asset Management
7 8 (10.67%) Disaster Recovery
7 8 (10.67%) Incident Management
7 8 (10.67%) Presales
7 8 (10.67%) Supplier Management
8 7 (9.33%) Root Cause Analysis
8 7 (9.33%) Service Delivery
9 6 (8.00%) Business Intelligence
9 6 (8.00%) ITIL V3
9 6 (8.00%) Service Design
10 5 (6.67%) Agile Software Development
10 5 (6.67%) CRM
10 5 (6.67%) Line Management
10 5 (6.67%) Mentoring
Programming Languages
1 8 (10.67%) SQL
2 2 (2.67%) PowerShell
3 1 (1.33%) C
3 1 (1.33%) Java
3 1 (1.33%) JavaScript
Qualifications
1 27 (36.00%) Degree
2 10 (13.33%) ITIL Certification
3 1 (1.33%) CCNA
3 1 (1.33%) CEH
3 1 (1.33%) Cisco Certification
3 1 (1.33%) CISSP
3 1 (1.33%) GCIH
3 1 (1.33%) SANS
Quality Assurance & Compliance
1 12 (16.00%) COBIT
2 6 (8.00%) SLA
3 1 (1.33%) Sarbanes-Oxley
System Software
1 14 (18.67%) Active Directory
2 5 (6.67%) Terminal Server
2 5 (6.67%) VMware Infrastructure
3 4 (5.33%) Squid
4 3 (4.00%) Virtual Servers
5 2 (2.67%) NDS
5 2 (2.67%) NetIQ eDirectory
6 1 (1.33%) RACF
Systems Management
1 6 (8.00%) SCCM
2 2 (2.67%) NetIQ Identity Manager
3 1 (1.33%) CSIRT
3 1 (1.33%) zSecure
Vendors
1 18 (24.00%) Microsoft
2 5 (6.67%) Citrix
2 5 (6.67%) VMware
3 4 (5.33%) Lotus
4 3 (4.00%) BMC
4 3 (4.00%) Remedy
5 2 (2.67%) Apple
5 2 (2.67%) iManage
5 2 (2.67%) Interwoven
5 2 (2.67%) MobileIron
5 2 (2.67%) NetIQ
5 2 (2.67%) SAP
6 1 (1.33%) HEAT Software
6 1 (1.33%) Intel Security
6 1 (1.33%) Oracle
6 1 (1.33%) Salesforce.com
6 1 (1.33%) ServiceNow
6 1 (1.33%) Sun
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