The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 75 94 102
Rank change year-on-year
+19 +8
Permanent jobs citing Service Management 86 74 55
As % of all permanent IT jobs located in Scotland 2.80% 2.26% 1.80%
As % of the Processes & Methodologies category 3.29% 2.79% 2.25%
Number of salaries quoted 52 30 39
Average salary £42,625 £40,750 £40,000
Average salary % change year-on-year
+4.60% +1.87%
90% offered a salary of more than £32,000 £24,100 £30,500
10% offered a salary of more than £74,500 £58,200 £60,000
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2615 2649 2443
As % of all permanent IT jobs located in Scotland 85.01% 80.98% 79.99%
Number of salaries quoted 1734 1674 1695
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £31,000 £30,000 £28,000
10% offered a salary of more than £61,500 £60,000 £62,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 24 December 2014.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -8 41 £42,500 +15.64% 7
Glasgow +19 22 £44,000 -9.74% 1
Aberdeen +12 10 £33,500 -44.16% 1
Stirling - 4 £46,250 -
Highlands +7 2 - -
West Lothian +4 1 - - 1
West Dunbartonshire - 1 £50,000 -
North Lanarkshire - 1 £42,500 -
Perth and Kinross - 1 £16,750 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 24 December 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 77 (55.40%) ITIL
2 46 (33.09%) Finance
3 33 (23.74%) ITSM
4 29 (20.86%) Windows
5 27 (19.42%) Service Delivery
5 27 (19.42%) Banking
6 24 (17.27%) SLA
7 23 (16.55%) Analytical Skills
8 22 (15.83%) Incident Management
9 21 (15.11%) Microsoft
9 21 (15.11%) Change Management
9 21 (15.11%) Continuous Improvement
10 20 (14.39%) SQL
10 20 (14.39%) Oracle
10 20 (14.39%) Project Management
10 20 (14.39%) Degree
11 15 (10.79%) Linux
12 14 (10.07%) Stakeholder Management
13 13 (9.35%) Active Directory
13 13 (9.35%) Risk Management
13 13 (9.35%) VMware
14 12 (8.63%) IIS
15 11 (7.91%) SQL Server
15 11 (7.91%) UNIX
15 11 (7.91%) MS Excel
15 11 (7.91%) IBM
15 11 (7.91%) Microsoft Certification
16 10 (7.19%) DNS
16 10 (7.19%) Supplier Management
16 10 (7.19%) Software Testing

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 24 December 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (8.63%) IIS
2 6 (4.32%) IBM Notes
2 6 (4.32%) WebSphere
3 5 (3.60%) MTS
4 4 (2.88%) JBoss
5 3 (2.16%) CICS
6 2 (1.44%) Oracle Workflow
6 2 (1.44%) ColdFusion
7 1 (0.72%) WebLogic
7 1 (0.72%) SharePoint
7 1 (0.72%) MS Exchange
7 1 (0.72%) Apache
7 1 (0.72%) BizTalk Server
7 1 (0.72%) WorkSite
7 1 (0.72%) Mule
Applications
1 11 (7.91%) MS Excel
2 9 (6.47%) MS Office
3 1 (0.72%) MS PowerPoint
3 1 (0.72%) Adobe Captivate
Business Applications
1 3 (2.16%) Remedy ITSM
2 2 (1.44%) Oracle General Ledger
2 2 (1.44%) Oracle EBS R12
2 2 (1.44%) Oracle Payables
2 2 (1.44%) Oracle Receivables
2 2 (1.44%) Oracle Assets
2 2 (1.44%) Oracle EBS
2 2 (1.44%) Dynamics NAV
3 1 (0.72%) Oracle ERP
Cloud Services
1 3 (2.16%) SaaS
Communications & Networking
1 10 (7.19%) DNS
2 8 (5.76%) DHCP
3 6 (4.32%) SAN
4 5 (3.60%) IPv4
5 4 (2.88%) Firewall
5 4 (2.88%) TCP/IP
6 3 (2.16%) WAN
7 2 (1.44%) SMTP
8 1 (0.72%) ADSL
8 1 (0.72%) LAN
8 1 (0.72%) HTTP
8 1 (0.72%) SNMP
8 1 (0.72%) Wireless
8 1 (0.72%) Intrusion Detection
8 1 (0.72%) BIG-IP
8 1 (0.72%) Network Security
8 1 (0.72%) Cisco ASA
8 1 (0.72%) CTI
8 1 (0.72%) Internet
8 1 (0.72%) MPLS
Database & Business Intelligence
1 11 (7.91%) SQL Server
2 7 (5.04%) Oracle Database
3 5 (3.60%) SQL Server 2008
3 5 (3.60%) SQL Server 2005
4 4 (2.88%) RDBMS
4 4 (2.88%) Relational Database
5 3 (2.16%) DB2
6 2 (1.44%) Oracle Reports
6 2 (1.44%) Data Warehouse
6 2 (1.44%) QlikView
6 2 (1.44%) Oracle BI EE
6 2 (1.44%) SQL Server Reporting Services
6 2 (1.44%) Oracle ODI
6 2 (1.44%) Oracle BI Publisher
7 1 (0.72%) SAP BW
7 1 (0.72%) DataStage
Development Applications
1 2 (1.44%) Oracle APEX
2 1 (0.72%) Selenium
2 1 (0.72%) WebDriver
2 1 (0.72%) Jenkins
2 1 (0.72%) Selenium IDE
2 1 (0.72%) JUnit
General
1 46 (33.09%) Finance
2 27 (19.42%) Banking
3 5 (3.60%) Retail
3 5 (3.60%) Investment Banking
3 5 (3.60%) Retail Banking
4 4 (2.88%) Private Banking
4 4 (2.88%) Front Office
5 3 (2.16%) Multimedia
5 3 (2.16%) Financial Institution
6 2 (1.44%) Manufacturing
6 2 (1.44%) Law
7 1 (0.72%) Legal
7 1 (0.72%) Telecoms
7 1 (0.72%) Publishing
Job Titles
1 28 (20.14%) Analyst
2 17 (12.23%) Service Manager
3 13 (9.35%) Service Analyst
4 11 (7.91%) Administrator
4 11 (7.91%) Consultant
5 8 (5.76%) Incident Manager
6 7 (5.04%) Service Desk Analyst
6 7 (5.04%) Team Leader
6 7 (5.04%) DBA
7 6 (4.32%) Support Analyst
7 6 (4.32%) Services Delivery Manager
7 6 (4.32%) Delivery Manager
8 5 (3.60%) SQL DBA
8 5 (3.60%) Oracle DBA
8 5 (3.60%) Incident Analyst
9 4 (2.88%) 1st Line Support Analyst
9 4 (2.88%) Service Transition Manager
9 4 (2.88%) Technical Specialist
9 4 (2.88%) Infrastructure Manager
9 4 (2.88%) Applications Manager
Libraries, Frameworks & Software Standards
1 4 (2.88%) HTML
1 4 (2.88%) .NET
2 3 (2.16%) CSS
2 3 (2.16%) XML
2 3 (2.16%) Middleware
2 3 (2.16%) Java EE
3 2 (1.44%) Dojo
3 2 (1.44%) jQuery
3 2 (1.44%) JPA
3 2 (1.44%) Hibernate
3 2 (1.44%) EJB
3 2 (1.44%) Web Services
4 1 (0.72%) JSP
4 1 (0.72%) Servlets
4 1 (0.72%) Classic ASP
4 1 (0.72%) ASP.NET
4 1 (0.72%) COM
4 1 (0.72%) ActiveMQ
4 1 (0.72%) Flash
4 1 (0.72%) JMS
Miscellaneous
1 23 (16.55%) Analytical Skills
2 5 (3.60%) Data Protection Act
3 4 (2.88%) Computer Science
3 4 (2.88%) GIS
4 3 (2.16%) E-Learning
4 3 (2.16%) Data Integration
5 2 (1.44%) PKI
5 2 (1.44%) Mainframe
5 2 (1.44%) Mobile App
5 2 (1.44%) Enterprise Software
5 2 (1.44%) Replication
5 2 (1.44%) CMDB
5 2 (1.44%) IBM Mainframe
6 1 (0.72%) Client/Server
6 1 (0.72%) Blackberry
6 1 (0.72%) User Experience
6 1 (0.72%) DataPower
Operating Systems
1 29 (20.86%) Windows
2 15 (10.79%) Linux
3 11 (7.91%) UNIX
4 10 (7.19%) Windows Server 2008
5 8 (5.76%) Windows Server 2003
6 6 (4.32%) AIX
6 6 (4.32%) Solaris
7 5 (3.60%) Windows Server 2012
8 4 (2.88%) Red Hat Enterprise Linux
8 4 (2.88%) zOS
9 3 (2.16%) Windows 7
10 2 (1.44%) Apple iOS
10 2 (1.44%) Windows XP
10 2 (1.44%) Mac OS X
11 1 (0.72%) Windows NT
Processes & Methodologies
1 77 (55.40%) ITIL
2 33 (23.74%) ITSM
3 27 (19.42%) Service Delivery
4 22 (15.83%) Incident Management
5 21 (15.11%) Change Management
5 21 (15.11%) Continuous Improvement
6 20 (14.39%) Project Management
7 14 (10.07%) Stakeholder Management
8 13 (9.35%) Risk Management
9 10 (7.19%) Supplier Management
9 10 (7.19%) Software Testing
10 9 (6.47%) Time Management
10 9 (6.47%) Performance Management
10 9 (6.47%) Problem Management
10 9 (6.47%) Release Management
10 9 (6.47%) Capacity Planning
11 7 (5.04%) Line Management
11 7 (5.04%) Coaching
11 7 (5.04%) Agile Software Development
12 6 (4.32%) Load Balancing
Programming Languages
1 20 (14.39%) SQL
2 7 (5.04%) PowerShell
3 6 (4.32%) Java
3 6 (4.32%) JavaScript
3 6 (4.32%) Perl
4 5 (3.60%) VBScript
5 4 (2.88%) Shell Script
5 4 (2.88%) PL/SQL
6 3 (2.16%) COBOL
7 2 (1.44%) REXX
7 2 (1.44%) T-SQL
8 1 (0.72%) C
8 1 (0.72%) C#
8 1 (0.72%) VB
8 1 (0.72%) ABAP
8 1 (0.72%) Assembly Language
Qualifications
1 20 (14.39%) Degree
2 11 (7.91%) Microsoft Certification
3 7 (5.04%) MCSE
4 5 (3.60%) MCSA
4 5 (3.60%) MCP
4 5 (3.60%) ITIL Certification
5 4 (2.88%) SC Cleared
5 4 (2.88%) Security Cleared
5 4 (2.88%) CISSP
6 3 (2.16%) Cisco Certification
6 3 (2.16%) CCNA
6 3 (2.16%) MCSD
6 3 (2.16%) ITIL Foundation Certificate
7 2 (1.44%) CITP
7 2 (1.44%) ISEB
8 1 (0.72%) CCNP
8 1 (0.72%) MOS
8 1 (0.72%) MCDST
Quality Assurance & Compliance
1 24 (17.27%) SLA
2 10 (7.19%) QA
3 5 (3.60%) PCI DSS
3 5 (3.60%) ISO/IEC 27001
4 4 (2.88%) ISO 9000
5 3 (2.16%) COBIT
System Software
1 13 (9.35%) Active Directory
2 7 (5.04%) VMware Infrastructure
3 5 (3.60%) Hyper-V
3 5 (3.60%) XenApp
3 5 (3.60%) XenDesktop
4 2 (1.44%) RACF
5 1 (0.72%) Terminal Services
5 1 (0.72%) ISA Server
5 1 (0.72%) vSphere
5 1 (0.72%) Forefront TMG
Systems Management
1 9 (6.47%) SCCM
2 8 (5.76%) SCOM
3 4 (2.88%) Tivoli
3 4 (2.88%) Netcool
3 4 (2.88%) Netcool/OMNIbus
3 4 (2.88%) Oracle Enterprise Manager
4 2 (1.44%) Nagios
4 2 (1.44%) CA Endevor
4 2 (1.44%) OMEGAMON
5 1 (0.72%) McAfee ePO
5 1 (0.72%) ITRS Geneos
5 1 (0.72%) Business Desktop Deployment
5 1 (0.72%) OpenView
5 1 (0.72%) CiscoWorks
5 1 (0.72%) BMC PATROL
Vendors
1 21 (15.11%) Microsoft
2 20 (14.39%) Oracle
3 13 (9.35%) VMware
4 11 (7.91%) IBM
5 9 (6.47%) HP
6 7 (5.04%) Citrix
7 6 (4.32%) Lotus
7 6 (4.32%) Red Hat
8 5 (3.60%) Compaq
9 4 (2.88%) BMC
9 4 (2.88%) Splunk
9 4 (2.88%) ArcSight
10 3 (2.16%) CommVault
10 3 (2.16%) Remedy
10 3 (2.16%) EMC
10 3 (2.16%) SAP
10 3 (2.16%) Cisco
10 3 (2.16%) Adobe
11 2 (1.44%) CA
12 1 (0.72%) McAfee
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Posted: 4 days ago
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Salary: £Negotiable
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Salary: £17k - 17.5k per year + Pension and Training
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Salary: Competitive
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Salary: £45000 per annum + Benefits
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