The first table below looks at the demand for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Scotland region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 104 113 103
Rank change year-on-year
+9 -10
Permanent jobs citing Service Management 67 51 52
As % of all permanent IT jobs located in Scotland 1.82% 1.58% 1.67%
As % of the Processes & Methodologies category 2.26% 1.96% 2.20%
Number of salaries quoted 40 30 28
Average salary £47,250 £46,250 £41,875
Average salary % change year-on-year
+2.16% +10.44%
90% offered a salary of more than £22,800 £32,150 £22,000
10% offered a salary of more than £65,250 £59,250 £65,000
UK excluding London average salary £43,500 £42,500 £42,500
% change year-on-year
+2.35% -
Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2963 2605 2369
As % of all permanent IT jobs located in Scotland 80.65% 80.58% 75.86%
Number of salaries quoted 1980 1701 1608
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
UK

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 30 July 2014.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -4 24 £41,750 -2.90% 1
Edinburgh -19 21 £53,000 -1.39% 5
Stirling -2 10 £33,000 -
Lanarkshire - 5 - -
Highlands +10 2 - -
West Lothian +12 1 £37,000 +117.64%
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 30 July 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 94 (63.09%) ITIL
2 59 (39.60%) Finance
3 38 (25.50%) ITSM
4 37 (24.83%) Windows
5 35 (23.49%) Service Delivery
6 32 (21.48%) Microsoft
7 26 (17.45%) Oracle
8 24 (16.11%) Incident Management
9 22 (14.77%) Performance Management
10 20 (13.42%) Project Management
10 20 (13.42%) ITIL Certification
11 18 (12.08%) Change Management
11 18 (12.08%) MS Excel
12 17 (11.41%) UNIX
12 17 (11.41%) SQL
12 17 (11.41%) Degree
13 16 (10.74%) Problem Management
13 16 (10.74%) Stakeholder Management
13 16 (10.74%) Internet
14 15 (10.07%) Configuration Management
14 15 (10.07%) Release Management
15 14 (9.40%) Continuous Improvement
16 13 (8.72%) Disaster Recovery
16 13 (8.72%) Business Intelligence
16 13 (8.72%) QA
17 12 (8.05%) Windows 7
17 12 (8.05%) Asset Management
17 12 (8.05%) SLA
17 12 (8.05%) Perl
17 12 (8.05%) Risk Management

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 30 July 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.70%) IBM Notes
2 4 (2.68%) IIS
2 4 (2.68%) SAS
3 2 (1.34%) SharePoint
4 1 (0.67%) Apache
4 1 (0.67%) BizTalk Server
4 1 (0.67%) ColdFusion
4 1 (0.67%) Oracle HTTP Server
4 1 (0.67%) Blackberry Enterprise Server
Applications
1 18 (12.08%) MS Excel
2 10 (6.71%) MS PowerPoint
3 9 (6.04%) MS Office
4 2 (1.34%) Adobe Captivate
Business Applications
1 7 (4.70%) Remedy ITSM
2 3 (2.01%) Oracle 11i
2 3 (2.01%) Oracle EBS R12
2 3 (2.01%) assyst
2 3 (2.01%) Dynamics NAV
3 2 (1.34%) Oracle Payables
3 2 (1.34%) Oracle Receivables
3 2 (1.34%) Oracle General Ledger
3 2 (1.34%) Oracle Applications
3 2 (1.34%) Oracle EBS
3 2 (1.34%) Oracle Financials
4 1 (0.67%) Oracle ERP
4 1 (0.67%) Dynamics CRM
4 1 (0.67%) SAP Oil and Gas
Cloud Services
1 7 (4.70%) SaaS
2 6 (4.03%) PaaS
2 6 (4.03%) IaaS
Communications & Networking
1 16 (10.74%) Internet
2 6 (4.03%) VoIP
3 5 (3.36%) Firewall
4 4 (2.68%) SAN
4 4 (2.68%) DNS
5 3 (2.01%) DHCP
6 2 (1.34%) Network Security
6 2 (1.34%) HTTP
6 2 (1.34%) TCP/IP
6 2 (1.34%) IPv4
7 1 (0.67%) WAN
7 1 (0.67%) SMTP
7 1 (0.67%) LAN
7 1 (0.67%) Extranet
7 1 (0.67%) Wireless
7 1 (0.67%) Wireshark
7 1 (0.67%) NetScaler
Database & Business Intelligence
1 9 (6.04%) SQL Server
2 7 (4.70%) QlikView
3 3 (2.01%) Oracle Database
4 1 (0.67%) Data Warehouse
4 1 (0.67%) SQL Server Reporting Services
Development Applications
1 1 (0.67%) Fiddler
General
1 59 (39.60%) Finance
2 9 (6.04%) Manufacturing
3 4 (2.68%) Banking
3 4 (2.68%) Multimedia
4 3 (2.01%) Legal
4 3 (2.01%) Telecoms
4 3 (2.01%) Retail
5 2 (1.34%) Publishing
6 1 (0.67%) Electronics
6 1 (0.67%) Advertising
6 1 (0.67%) Law
6 1 (0.67%) Marketing
6 1 (0.67%) Billing
6 1 (0.67%) Investment Banking
Job Titles
1 30 (20.13%) Analyst
2 17 (11.41%) Service Manager
3 15 (10.07%) Delivery Manager
4 14 (9.40%) Service Analyst
5 13 (8.72%) Services Delivery Manager
6 11 (7.38%) Infrastructure Manager
7 8 (5.37%) Consultant
8 7 (4.70%) Service Management Analyst
9 6 (4.03%) Head of Architecture
9 6 (4.03%) IT Infrastructure Manager
9 6 (4.03%) Head of IT
9 6 (4.03%) Service Desk Analyst
9 6 (4.03%) Release Manager
9 6 (4.03%) Change Manager
9 6 (4.03%) Support Analyst
10 5 (3.36%) Developer
10 5 (3.36%) Incident Manager
11 4 (2.68%) 1st Line Support Analyst
11 4 (2.68%) Technical Support
11 4 (2.68%) 1st Line Support
Libraries, Frameworks & Software Standards
1 2 (1.34%) HTML5
1 2 (1.34%) Middleware
1 2 (1.34%) COM
1 2 (1.34%) HTML
1 2 (1.34%) Flash
2 1 (0.67%) J2EE
2 1 (0.67%) XML
2 1 (0.67%) Application Packaging
Miscellaneous
1 5 (3.36%) Enterprise Software
2 4 (2.68%) E-Learning
3 3 (2.01%) Blackberry
3 3 (2.01%) Clustering
4 2 (1.34%) Computer Science
5 1 (0.67%) Client/Server
5 1 (0.67%) NHS
5 1 (0.67%) Firmware
5 1 (0.67%) Mainframe
5 1 (0.67%) DTV
5 1 (0.67%) Management Information System
5 1 (0.67%) AS400
5 1 (0.67%) IBM Mainframe
5 1 (0.67%) CMDB
Operating Systems
1 37 (24.83%) Windows
2 17 (11.41%) UNIX
3 12 (8.05%) Windows 7
4 4 (2.68%) Windows Server 2008
4 4 (2.68%) Linux
5 3 (2.01%) Windows Server 2012
6 1 (0.67%) AIX
6 1 (0.67%) Solaris
6 1 (0.67%) zOS
6 1 (0.67%) Windows Server 2003
6 1 (0.67%) SUSE
6 1 (0.67%) Red Hat Enterprise Linux
Processes & Methodologies
1 94 (63.09%) ITIL
2 38 (25.50%) ITSM
3 35 (23.49%) Service Delivery
4 24 (16.11%) Incident Management
5 22 (14.77%) Performance Management
6 20 (13.42%) Project Management
7 18 (12.08%) Change Management
8 16 (10.74%) Problem Management
8 16 (10.74%) Stakeholder Management
9 15 (10.07%) Configuration Management
9 15 (10.07%) Release Management
10 14 (9.40%) Continuous Improvement
11 13 (8.72%) Disaster Recovery
11 13 (8.72%) Business Intelligence
12 12 (8.05%) Asset Management
12 12 (8.05%) Risk Management
13 10 (6.71%) Six Sigma
13 10 (6.71%) ERP
14 9 (6.04%) PRINCE2
14 9 (6.04%) Supplier Management
Programming Languages
1 17 (11.41%) SQL
2 12 (8.05%) Perl
3 2 (1.34%) PowerShell
3 2 (1.34%) Shell Script
3 2 (1.34%) VBScript
4 1 (0.67%) T-SQL
4 1 (0.67%) Java
4 1 (0.67%) JavaScript
4 1 (0.67%) PL/SQL
Qualifications
1 20 (13.42%) ITIL Certification
2 17 (11.41%) Degree
3 7 (4.70%) Security Cleared
4 6 (4.03%) SC Cleared
5 5 (3.36%) Microsoft Certification
5 5 (3.36%) MCSE
5 5 (3.36%) MOS
6 3 (2.01%) CTC Cleared
7 2 (1.34%) ITIL Foundation Certificate
7 2 (1.34%) CCNA
7 2 (1.34%) CISSP
7 2 (1.34%) Cisco Certification
7 2 (1.34%) MCP
8 1 (0.67%) MCSA
8 1 (0.67%) MCDST
8 1 (0.67%) MCITP
8 1 (0.67%) CIPD
Quality Assurance & Compliance
1 13 (8.72%) QA
2 12 (8.05%) SLA
3 4 (2.68%) ISO/IEC 27001
4 3 (2.01%) PCI DSS
System Software
1 7 (4.70%) XenApp
2 5 (3.36%) Active Directory
2 5 (3.36%) VMware Infrastructure
3 2 (1.34%) XenDesktop
3 2 (1.34%) Veritas Cluster Server
4 1 (0.67%) Terminal Services
4 1 (0.67%) VMware ESX
4 1 (0.67%) Hyper-V
4 1 (0.67%) vSphere
Systems Management
1 4 (2.68%) SCCM
2 3 (2.01%) SCOM
3 1 (0.67%) BMC PATROL
3 1 (0.67%) Norton AntiVirus
3 1 (0.67%) WSUS
3 1 (0.67%) McAfee ePO
3 1 (0.67%) ITRS Geneos
Vendors
1 32 (21.48%) Microsoft
2 26 (17.45%) Oracle
3 9 (6.04%) Citrix
4 8 (5.37%) Lotus
5 7 (4.70%) HP
5 7 (4.70%) Remedy
5 7 (4.70%) VMware
6 6 (4.03%) Intel
7 5 (3.36%) ArcSight
8 4 (2.68%) IBM
9 3 (2.01%) Adobe
9 3 (2.01%) LogLogic
10 2 (1.34%) Splunk
10 2 (1.34%) Veritas
10 2 (1.34%) Cisco
11 1 (0.67%) JBoss
11 1 (0.67%) SAP
11 1 (0.67%) Compaq
11 1 (0.67%) Dell
11 1 (0.67%) Red Hat
Edinburgh, Midlothian
Harvey Nash plc
Salary: £60000 - £65000 per annum
Posted: 6 days ago
Glasgow, Lanarkshire
FPSG Connect
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Edinburgh, Midlothian
ECS
Salary: Competitive
Posted: 6 days ago
Edinburgh
RBS
Salary: Excellent employee salary and 30% cash and benefit funding programme
Posted: 16 days ago
Scotland
Capita - ITIN
Salary: £65000.00 - £75000.00 per annum + car
Posted: 27 days ago