The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 114 100 107
Rank change year-on-year
-14 +7
Permanent jobs citing Service Management 61 55 57
As % of all permanent IT jobs located in Scotland 1.63% 1.76% 1.80%
As % of the Processes & Methodologies category 2.03% 2.17% 2.38%
Number of salaries quoted 34 30 28
Average salary £39,000 £45,000 £59,000
Average salary % change year-on-year
-13.33% -23.72%
90% offered a salary of more than £22,200 £32,150 £22,700
10% offered a salary of more than £67,500 £57,500 £65,750
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
3012 2530 2397
As % of all permanent IT jobs located in Scotland 80.51% 80.75% 75.69%
Number of salaries quoted 1965 1647 1613
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £60,000 £56,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 22 August 2014.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -15 23 £36,500 -30.47% 5
Edinburgh -10 17 £53,000 +0.95% 3
Stirling -10 6 £20,000 -
Highlands +11 4 - -
Aberdeen +7 4 £39,000 -29.09% 1
Lanarkshire - 3 - -
West Lothian +9 1 £37,000 +117.64%
Renfrewshire - 1 £37,500 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 22 August 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 88 (61.54%) ITIL
2 53 (37.06%) Finance
3 37 (25.87%) ITSM
4 33 (23.08%) Windows
5 29 (20.28%) Service Delivery
6 27 (18.88%) Microsoft
7 26 (18.18%) Oracle
8 22 (15.38%) Degree
9 21 (14.69%) Change Management
10 20 (13.99%) Performance Management
11 19 (13.29%) ITIL Certification
12 18 (12.59%) UNIX
12 18 (12.59%) Project Management
12 18 (12.59%) Stakeholder Management
13 17 (11.89%) MS Excel
13 17 (11.89%) SQL
13 17 (11.89%) Release Management
14 16 (11.19%) Incident Management
15 15 (10.49%) Configuration Management
15 15 (10.49%) Internet
15 15 (10.49%) Problem Management
16 14 (9.79%) Business Intelligence
17 13 (9.09%) SLA
17 13 (9.09%) QA
17 13 (9.09%) Continuous Improvement
18 12 (8.39%) Perl
19 11 (7.69%) Asset Management
19 11 (7.69%) Windows 7
20 10 (6.99%) MS PowerPoint
20 10 (6.99%) Six Sigma

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 22 August 2014, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.50%) IBM Notes
1 5 (3.50%) IIS
2 4 (2.80%) SAS
3 2 (1.40%) Apache
3 2 (1.40%) ColdFusion
4 1 (0.70%) Oracle HTTP Server
4 1 (0.70%) Oracle Workflow
4 1 (0.70%) Blackberry Enterprise Server
Applications
1 17 (11.89%) MS Excel
2 10 (6.99%) MS PowerPoint
3 6 (4.20%) MS Office
4 2 (1.40%) Adobe Captivate
Business Applications
1 5 (3.50%) Remedy ITSM
2 4 (2.80%) Oracle EBS R12
3 3 (2.10%) Oracle Payables
3 3 (2.10%) Oracle Receivables
3 3 (2.10%) Dynamics NAV
3 3 (2.10%) Oracle General Ledger
3 3 (2.10%) Oracle 11i
3 3 (2.10%) Oracle EBS
4 2 (1.40%) Oracle Applications
4 2 (1.40%) Oracle Financials
5 1 (0.70%) Oracle Assets
5 1 (0.70%) SAP Oil and Gas
5 1 (0.70%) assyst
5 1 (0.70%) Oracle ERP
Cloud Services
1 6 (4.20%) SaaS
2 4 (2.80%) PaaS
2 4 (2.80%) IaaS
Communications & Networking
1 15 (10.49%) Internet
2 5 (3.50%) Firewall
3 4 (2.80%) VoIP
3 4 (2.80%) DNS
4 3 (2.10%) DHCP
4 3 (2.10%) SAN
5 2 (1.40%) HTTP
5 2 (1.40%) TCP/IP
5 2 (1.40%) IPv4
6 1 (0.70%) Network Security
6 1 (0.70%) SMTP
Database & Business Intelligence
1 8 (5.59%) SQL Server
2 7 (4.90%) QlikView
3 2 (1.40%) Data Warehouse
3 2 (1.40%) SQL Server Reporting Services
3 2 (1.40%) Oracle Database
4 1 (0.70%) Oracle ODI
4 1 (0.70%) Oracle BI Publisher
4 1 (0.70%) Oracle BI EE
4 1 (0.70%) Oracle Reports
Development Applications
1 1 (0.70%) Oracle APEX
General
1 53 (37.06%) Finance
2 9 (6.29%) Manufacturing
3 7 (4.90%) Banking
4 5 (3.50%) Retail
5 4 (2.80%) Legal
5 4 (2.80%) Multimedia
5 4 (2.80%) Investment Banking
6 3 (2.10%) Retail Banking
6 3 (2.10%) Private Banking
6 3 (2.10%) Front Office
7 2 (1.40%) Publishing
8 1 (0.70%) Marketing
8 1 (0.70%) Billing
8 1 (0.70%) Electronics
8 1 (0.70%) Telecoms
8 1 (0.70%) Advertising
8 1 (0.70%) Law
8 1 (0.70%) Financial Institution
Job Titles
1 26 (18.18%) Analyst
2 16 (11.19%) Service Manager
3 13 (9.09%) Delivery Manager
4 12 (8.39%) Service Analyst
5 11 (7.69%) Services Delivery Manager
6 8 (5.59%) Consultant
7 7 (4.90%) Infrastructure Manager
8 6 (4.20%) Release Manager
8 6 (4.20%) Change Manager
8 6 (4.20%) Service Desk Analyst
9 5 (3.50%) QlikView Developer
9 5 (3.50%) Applications Manager
9 5 (3.50%) Service Management Analyst
9 5 (3.50%) Team Leader
9 5 (3.50%) Developer
10 4 (2.80%) Architect
10 4 (2.80%) Incident Manager
10 4 (2.80%) Head of IT
10 4 (2.80%) Head of Architecture
10 4 (2.80%) IT Infrastructure Manager
Libraries, Frameworks & Software Standards
1 3 (2.10%) .NET
2 2 (1.40%) Middleware
2 2 (1.40%) HTML
2 2 (1.40%) Flash
2 2 (1.40%) HTML5
3 1 (0.70%) COM
Miscellaneous
1 4 (2.80%) E-Learning
1 4 (2.80%) Enterprise Software
2 3 (2.10%) Data Integration
2 3 (2.10%) Computer Science
2 3 (2.10%) Blackberry
2 3 (2.10%) GIS
3 2 (1.40%) Clustering
4 1 (0.70%) IBM Mainframe
4 1 (0.70%) NHS
4 1 (0.70%) Firmware
4 1 (0.70%) Management Information System
4 1 (0.70%) AS400
4 1 (0.70%) DTV
4 1 (0.70%) Mainframe
Operating Systems
1 33 (23.08%) Windows
2 18 (12.59%) UNIX
3 11 (7.69%) Windows 7
4 6 (4.20%) Linux
5 3 (2.10%) Windows Server 2012
5 3 (2.10%) Windows Server 2008
6 2 (1.40%) AIX
6 2 (1.40%) Solaris
6 2 (1.40%) zOS
7 1 (0.70%) Red Hat Enterprise Linux
7 1 (0.70%) Windows Server 2003
7 1 (0.70%) SUSE
Processes & Methodologies
1 88 (61.54%) ITIL
2 37 (25.87%) ITSM
3 29 (20.28%) Service Delivery
4 21 (14.69%) Change Management
5 20 (13.99%) Performance Management
6 18 (12.59%) Project Management
6 18 (12.59%) Stakeholder Management
7 17 (11.89%) Release Management
8 16 (11.19%) Incident Management
9 15 (10.49%) Configuration Management
9 15 (10.49%) Problem Management
10 14 (9.79%) Business Intelligence
11 13 (9.09%) Continuous Improvement
12 11 (7.69%) Asset Management
13 10 (6.99%) Six Sigma
13 10 (6.99%) ERP
14 9 (6.29%) PRINCE2
14 9 (6.29%) Disaster Recovery
14 9 (6.29%) Risk Management
15 8 (5.59%) Supplier Management
Programming Languages
1 17 (11.89%) SQL
2 12 (8.39%) Perl
3 3 (2.10%) PL/SQL
4 2 (1.40%) Shell Script
4 2 (1.40%) JavaScript
4 2 (1.40%) T-SQL
5 1 (0.70%) PowerShell
5 1 (0.70%) Java
Qualifications
1 22 (15.38%) Degree
2 19 (13.29%) ITIL Certification
3 7 (4.90%) Microsoft Certification
4 5 (3.50%) MOS
5 4 (2.80%) MCSE
6 3 (2.10%) Security Cleared
6 3 (2.10%) SC Cleared
6 3 (2.10%) MCSD
7 2 (1.40%) MCP
7 2 (1.40%) CISSP
7 2 (1.40%) Cisco Certification
7 2 (1.40%) CCNA
7 2 (1.40%) CITP
7 2 (1.40%) ITIL Foundation Certificate
8 1 (0.70%) MCDST
8 1 (0.70%) CIPD
8 1 (0.70%) CTC Cleared
8 1 (0.70%) ISEB
8 1 (0.70%) MCSA
Quality Assurance & Compliance
1 13 (9.09%) SLA
1 13 (9.09%) QA
2 3 (2.10%) PCI DSS
2 3 (2.10%) ISO/IEC 27001
2 3 (2.10%) COBIT
System Software
1 6 (4.20%) XenApp
2 4 (2.80%) Active Directory
2 4 (2.80%) VMware Infrastructure
3 1 (0.70%) Hyper-V
3 1 (0.70%) vSphere
3 1 (0.70%) XenDesktop
3 1 (0.70%) Veritas Cluster Server
3 1 (0.70%) Terminal Services
Systems Management
1 3 (2.10%) SCCM
2 1 (0.70%) McAfee ePO
2 1 (0.70%) ITRS Geneos
2 1 (0.70%) SCOM
2 1 (0.70%) BMC PATROL
Vendors
1 27 (18.88%) Microsoft
2 26 (18.18%) Oracle
3 9 (6.29%) Citrix
4 7 (4.90%) HP
4 7 (4.90%) VMware
5 6 (4.20%) IBM
5 6 (4.20%) Lotus
6 5 (3.50%) ArcSight
6 5 (3.50%) Remedy
7 4 (2.80%) Intel
7 4 (2.80%) Adobe
8 3 (2.10%) LogLogic
9 2 (1.40%) BMC
9 2 (1.40%) Veritas
9 2 (1.40%) Red Hat
9 2 (1.40%) Splunk
10 1 (0.70%) GoldenSource
10 1 (0.70%) Altiris
10 1 (0.70%) Compaq
10 1 (0.70%) Dell
Glasgow
Church International
Salary: £26K per annum + Benefits
Posted: 18 hours ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £45000 - £55000 per annum + excellent benefits
Posted: 3 days ago
Edinburgh
Skyscanner
Posted: 6 days ago
Edinburgh
Skyscanner
Posted: 6 days ago
Edinburgh
Skyscanner
Posted: 6 days ago
Glasgow, Lanarkshire
Skyscanner
Posted: 13 days ago
Glasgow, Lanarkshire
Skyscanner
Posted: 13 days ago
Aberdeen
Hays IT - Uk Posting account
Salary: £38889 - £40667 per annum
Posted: 17 days ago