The table below looks at the statistics for Service Management skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 85 122 95
Rank change year-on-year
+37 -27
Permanent jobs citing Service Management 89 55 61
As % of all permanent IT jobs located in Scotland 2.70% 1.49% 2.03%
As % of the Processes & Methodologies category 3.04% 1.79% 2.45%
Number of salaries quoted 58 30 34
Average salary £39,500 £38,250 £44,000
Average salary % change year-on-year
+3.26% -13.06%
90% offered a salary of more than £24,550 £20,900 £23,750
10% offered a salary of more than £55,000 £67,750 £55,000
UK excluding London average salary £44,000 £42,500 £44,250
% change year-on-year
+3.52% -3.95%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2926 3074 2492
As % of all permanent IT jobs located in Scotland 88.83% 83.31% 82.82%
Number of salaries quoted 1831 1970 1622
Average salary £45,000 £42,000 £42,500
Average salary % change year-on-year
+7.14% -1.17%
90% offered a salary of more than £32,500 £30,000 £30,000
10% offered a salary of more than £64,200 £56,500 £60,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Scotland

Service Management
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Scotland region.

Service Management Salary Trend in Scotland

Service Management
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Management across the Scotland region over the 3 months to 4 September 2015.

Service Management Salary Histogram in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +32 47 £40,000 -38.46% 5
Glasgow +7 28 £39,500 +8.21% 5
West Dunbartonshire - 5 £36,500 -
West Lothian -3 3 £16,250 -56.08%
Aberdeen +9 2 - -
Dundee -1 2 £42,233 -
Highlands -1 1 £37,500 -
North Lanarkshire - 1 £37,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 4 September 2015, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 84 (58.33%) ITIL
2 51 (35.42%) Finance
3 46 (31.94%) ITSM
4 43 (29.86%) Degree
5 39 (27.08%) SQL Server
6 34 (23.61%) Banking
7 33 (22.92%) Oracle
7 33 (22.92%) Windows
8 27 (18.75%) Microsoft
9 25 (17.36%) Continuous Improvement
10 23 (15.97%) WebSphere
10 23 (15.97%) MS Excel
10 23 (15.97%) Java
11 22 (15.28%) Linux
11 22 (15.28%) Problem Management
12 21 (14.58%) Stakeholder Management
12 21 (14.58%) Service Delivery
12 21 (14.58%) Data Centre
13 20 (13.89%) JBoss
14 19 (13.19%) JavaScript
14 19 (13.19%) HTML
14 19 (13.19%) RDBMS
14 19 (13.19%) Agile Software Development
14 19 (13.19%) Relational Database
15 18 (12.50%) SLA
15 18 (12.50%) UNIX
16 17 (11.81%) EJB
16 17 (11.81%) CSS
16 17 (11.81%) JSP
16 17 (11.81%) Dojo

Service Management
Top Related IT Skills in Scotland by Category

For the 6 months to 4 September 2015, IT jobs across the Scotland region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (15.97%) WebSphere
2 20 (13.89%) JBoss
3 9 (6.25%) MS Exchange
4 4 (2.78%) IIS
5 2 (1.39%) Apache
5 2 (1.39%) MTS
5 2 (1.39%) SharePoint
5 2 (1.39%) Oracle Workflow
5 2 (1.39%) Drupal
6 1 (0.69%) GlassFish
6 1 (0.69%) Alfresco
6 1 (0.69%) Liferay
6 1 (0.69%) Quickr
6 1 (0.69%) IBM Connections
6 1 (0.69%) Adobe Experience Manager
6 1 (0.69%) IBM HTTP Server
6 1 (0.69%) WorkSite
6 1 (0.69%) WebSphere Application Server
6 1 (0.69%) CMS
Applications
1 23 (15.97%) MS Excel
2 5 (3.47%) MS Office
3 1 (0.69%) MS PowerPoint
Business Applications
1 1 (0.69%) SAP Oil and Gas
1 1 (0.69%) assyst
Cloud Services
1 2 (1.39%) Office 365
2 1 (0.69%) SaaS
Communications & Networking
1 15 (10.42%) CTI
2 5 (3.47%) Internet
2 5 (3.47%) Firewall
3 4 (2.78%) SAN
4 3 (2.08%) LDAP
4 3 (2.08%) LAN
4 3 (2.08%) DHCP
5 2 (1.39%) Ethernet
5 2 (1.39%) SNMP
5 2 (1.39%) InfiniBand
5 2 (1.39%) Network Security
5 2 (1.39%) DNS
6 1 (0.69%) HTTPS
6 1 (0.69%) SSL
6 1 (0.69%) 3G
6 1 (0.69%) NAS
6 1 (0.69%) TCP/IP
6 1 (0.69%) VPN
6 1 (0.69%) WAN
6 1 (0.69%) ADSL
Database & Business Intelligence
1 39 (27.08%) SQL Server
2 19 (13.19%) RDBMS
2 19 (13.19%) Relational Database
3 9 (6.25%) Oracle Database
4 8 (5.56%) Oracle9i Database
4 8 (5.56%) Oracle Database 11g
4 8 (5.56%) Oracle Database 10g
5 2 (1.39%) PostgreSQL
5 2 (1.39%) QlikView
5 2 (1.39%) MySQL
5 2 (1.39%) Oracle Reports
5 2 (1.39%) Big Data
6 1 (0.69%) Crystal Reports
Development Applications
1 3 (2.08%) Jenkins
2 2 (1.39%) Trac
2 2 (1.39%) JIRA
2 2 (1.39%) Hudson
General
1 51 (35.42%) Finance
2 34 (23.61%) Banking
3 9 (6.25%) Retail
3 9 (6.25%) Legal
4 8 (5.56%) Corporate Banking
5 6 (4.17%) Law
6 5 (3.47%) Manufacturing
7 4 (2.78%) Telecoms
8 3 (2.08%) Investment Banking
9 2 (1.39%) Marketing
10 1 (0.69%) Advertising
10 1 (0.69%) Electronics
10 1 (0.69%) Aerospace
Job Titles
1 25 (17.36%) Service Manager
2 22 (15.28%) Analyst
3 11 (7.64%) Architect
4 10 (6.94%) Consultant
4 10 (6.94%) Services Delivery Manager
4 10 (6.94%) Delivery Manager
5 9 (6.25%) Tester
6 8 (5.56%) DBA
6 8 (5.56%) Service Analyst
6 8 (5.56%) Service Desk Analyst
6 8 (5.56%) Oracle DBA
6 8 (5.56%) Automation Tester
7 7 (4.86%) Automation Analyst
7 7 (4.86%) IT Services Manager
7 7 (4.86%) Automation Test Analyst
7 7 (4.86%) Test Analyst
7 7 (4.86%) Technical Architect
8 5 (3.47%) Test Engineer
8 5 (3.47%) Senior Technician
9 4 (2.78%) Security Manager
Libraries, Frameworks & Software Standards
1 19 (13.19%) HTML
2 17 (11.81%) EJB
2 17 (11.81%) CSS
2 17 (11.81%) JSP
2 17 (11.81%) Java EE
2 17 (11.81%) Dojo
2 17 (11.81%) jQuery
3 15 (10.42%) EJB 3.0
3 15 (10.42%) Servlets
3 15 (10.42%) JMS
4 13 (9.03%) Middleware
5 3 (2.08%) WebSphere MQ
6 2 (1.39%) JPA
6 2 (1.39%) Hibernate
6 2 (1.39%) JavaBeans
6 2 (1.39%) Web Services
Miscellaneous
1 21 (14.58%) Data Centre
2 16 (11.11%) Computer Science
3 12 (8.33%) Management Information System
4 10 (6.94%) Analytical Skills
5 4 (2.78%) Distributed Denial-of-Service
6 3 (2.08%) Mainframe
6 3 (2.08%) AS400
6 3 (2.08%) PKI
7 2 (1.39%) Informatics
7 2 (1.39%) Mathematics
7 2 (1.39%) Grid Computing
7 2 (1.39%) Cryptography
7 2 (1.39%) Life Science
7 2 (1.39%) Visualisation
7 2 (1.39%) iPad
7 2 (1.39%) Health Informatics
7 2 (1.39%) Private Cloud
7 2 (1.39%) IBM Mainframe
8 1 (0.69%) DataPower
8 1 (0.69%) Mobile Banking
Operating Systems
1 33 (22.92%) Windows
2 22 (15.28%) Linux
3 18 (12.50%) UNIX
4 11 (7.64%) Solaris
5 9 (6.25%) AIX
6 4 (2.78%) Windows XP
6 4 (2.78%) Red Hat Enterprise Linux
7 3 (2.08%) Windows 7
8 2 (1.39%) Windows Server 2003
8 2 (1.39%) SUSE
8 2 (1.39%) Windows Server 2008
8 2 (1.39%) CentOS
9 1 (0.69%) Windows 8
9 1 (0.69%) zOS
Processes & Methodologies
1 84 (58.33%) ITIL
2 46 (31.94%) ITSM
3 25 (17.36%) Continuous Improvement
4 22 (15.28%) Problem Management
5 21 (14.58%) Service Delivery
5 21 (14.58%) Stakeholder Management
6 19 (13.19%) Agile Software Development
7 16 (11.11%) Software Engineering
7 16 (11.11%) Incident Management
8 15 (10.42%) Scrum
8 15 (10.42%) Project Management
9 14 (9.72%) Change Management
9 14 (9.72%) Information Security
9 14 (9.72%) Risk Management
10 12 (8.33%) Supplier Management
11 11 (7.64%) Coaching
12 10 (6.94%) Performance Management
12 10 (6.94%) Disaster Recovery
13 9 (6.25%) Security Management
14 8 (5.56%) Business Continuity
Programming Languages
1 23 (15.97%) Java
2 19 (13.19%) JavaScript
3 6 (4.17%) SQL
4 5 (3.47%) Perl
4 5 (3.47%) Shell Script
5 2 (1.39%) PowerShell
5 2 (1.39%) Bash Shell
6 1 (0.69%) T-SQL
Qualifications
1 43 (29.86%) Degree
2 12 (8.33%) CISSP
3 9 (6.25%) ITIL Certification
3 9 (6.25%) CISM
4 8 (5.56%) CISA
4 8 (5.56%) SC Cleared
4 8 (5.56%) Security Cleared
5 3 (2.08%) Microsoft Certification
5 3 (2.08%) MCSE
6 2 (1.39%) HND
6 2 (1.39%) CCNA
6 2 (1.39%) RHCE
6 2 (1.39%) Cisco Certification
6 2 (1.39%) ISTQB
7 1 (0.69%) MCSA
7 1 (0.69%) CRISC
7 1 (0.69%) DV Cleared
7 1 (0.69%) CEH
Quality Assurance & Compliance
1 18 (12.50%) SLA
2 6 (4.17%) COBIT
3 5 (3.47%) ISO/IEC 27001
4 2 (1.39%) PCI DSS
System Software
1 11 (7.64%) VMware Infrastructure
2 9 (6.25%) Active Directory
3 2 (1.39%) GPFS
3 2 (1.39%) Hyper-V
4 1 (0.69%) XenApp
4 1 (0.69%) vSphere
4 1 (0.69%) IAG
4 1 (0.69%) Terminal Server
4 1 (0.69%) Squid
Systems Management
1 8 (5.56%) Oracle RMAN
2 6 (4.17%) SCCM
3 5 (3.47%) McAfee ePO
4 4 (2.78%) SCOM
4 4 (2.78%) ITRS Geneos
4 4 (2.78%) BMC PATROL
5 3 (2.08%) Tivoli
6 2 (1.39%) Tivoli Storage Manager
6 2 (1.39%) Nagios
6 2 (1.39%) Puppet
6 2 (1.39%) Opscode Chef
7 1 (0.69%) XenMobile
7 1 (0.69%) WSUS
7 1 (0.69%) Systems Management Server (SMS)
7 1 (0.69%) Tivoli Identity Manager
Vendors
1 33 (22.92%) Oracle
2 27 (18.75%) Microsoft
3 14 (9.72%) VMware
3 14 (9.72%) IBM
4 8 (5.56%) HP
5 5 (3.47%) McAfee
5 5 (3.47%) Splunk
5 5 (3.47%) ArcSight
5 5 (3.47%) Sun
6 4 (2.78%) ServiceNow
6 4 (2.78%) FrontRange
6 4 (2.78%) Cisco
7 3 (2.08%) LogLogic
8 2 (1.39%) Brocade
8 2 (1.39%) SolarWinds
8 2 (1.39%) Opsware
8 2 (1.39%) Dell
8 2 (1.39%) Citrix
8 2 (1.39%) Red Hat
8 2 (1.39%) Remedy
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