Service Desk Team Leader Jobs in the South West

Service Desk Team Lead
England > South West

The median Service Desk Team Lead salary in the South West is £32,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 274 264 288
Rank change year-on-year -10 +24 -1
Permanent jobs requiring a Service Desk Team Leader 17 4 12
As % of all permanent jobs advertised in the South West 0.19% 0.057% 0.15%
As % of the Job Titles category 0.19% 0.064% 0.16%
Number of salaries quoted 17 4 10
10th Percentile £29,900 £31,700 £31,025
25th Percentile £30,625 £32,375 £31,625
Median annual salary (50th Percentile) £32,500 £37,750 £35,500
Median % change year-on-year -13.91% +6.34% -11.25%
75th Percentile £36,000 £40,313 £40,875
90th Percentile £37,500 £40,875 £48,000
England median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

All Permanent IT Job Vacancies
South West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,796 6,256 7,645
% of permanent jobs with a recognized job title 96.13% 89.28% 96.45%
Number of salaries quoted 6,444 3,885 5,118
10th Percentile £28,000 £29,000 £29,500
25th Percentile £36,250 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £63,750 £68,750 £65,000
90th Percentile £77,500 £80,000 £77,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

Service Desk Team Leader
Job Vacancy Trend in the South West

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Desk Team Leader in the South West

Service Desk Team Leader
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Service Desk Team Leader in the South West.

Salary trend for Service Desk Team Leader in the South West

Service Desk Team Leader
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the South West region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire - 8 £32,500 - 1
Gloucestershire -19 4 £34,500 -2.82%
Somerset +4 3 £31,500 -21.25% 2
Bristol +8 1 £35,000 +7.69%
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 26 April 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Service Desk Team Leader in the job title.

1 15 (88.24%) Social Skills
2 13 (76.47%) Customer Service
3 11 (64.71%) Windows
4 10 (58.82%) ITIL
5 8 (47.06%) Microsoft Office
5 8 (47.06%) Microsoft
6 7 (41.18%) Citrix
6 7 (41.18%) Service Management
7 6 (35.29%) Active Directory
7 6 (35.29%) TCP/IP
8 4 (23.53%) Linux
8 4 (23.53%) Service Delivery
8 4 (23.53%) Network Design
8 4 (23.53%) Windows Server 2016
8 4 (23.53%) Windows Server 2019
8 4 (23.53%) Icinga
8 4 (23.53%) Windows 10
8 4 (23.53%) SC Cleared
8 4 (23.53%) Security Cleared
8 4 (23.53%) SolarWinds
8 4 (23.53%) Azure
8 4 (23.53%) Microsoft 365
9 3 (17.65%) Organisational Skills
9 3 (17.65%) Problem-Solving
9 3 (17.65%) SLA
10 2 (11.76%) VPN
10 2 (11.76%) DNS
10 2 (11.76%) C#
10 2 (11.76%) Java
10 2 (11.76%) Python

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) Microsoft Exchange
1 2 (11.76%) SharePoint
Applications
1 8 (47.06%) Microsoft Office
Cloud Services
1 4 (23.53%) Azure
1 4 (23.53%) Microsoft 365
2 2 (11.76%) OneDrive
Communications & Networking
1 6 (35.29%) TCP/IP
2 2 (11.76%) DHCP
2 2 (11.76%) DNS
2 2 (11.76%) Firewall
2 2 (11.76%) NetScaler
2 2 (11.76%) SAN
2 2 (11.76%) VPN
2 2 (11.76%) Wireless
General
1 15 (88.24%) Social Skills
2 3 (17.65%) Organisational Skills
3 1 (5.88%) Law
Miscellaneous
1 2 (11.76%) Replication
2 1 (5.88%) Driving Licence
2 1 (5.88%) Management Information System
Operating Systems
1 11 (64.71%) Windows
2 4 (23.53%) Linux
2 4 (23.53%) Windows 10
2 4 (23.53%) Windows Server 2016
2 4 (23.53%) Windows Server 2019
3 2 (11.76%) Windows Server
4 1 (5.88%) Unix
Processes & Methodologies
1 13 (76.47%) Customer Service
2 10 (58.82%) ITIL
3 7 (41.18%) Service Management
4 4 (23.53%) Network Design
4 4 (23.53%) Service Delivery
5 3 (17.65%) Problem-Solving
6 2 (11.76%) Collaborative Working
6 2 (11.76%) Cybersecurity
6 2 (11.76%) ITSM
6 2 (11.76%) Multi-Factor Authentication
6 2 (11.76%) Network Management
6 2 (11.76%) Two-Factor Authentication
7 1 (5.88%) Coaching
7 1 (5.88%) Line Management
7 1 (5.88%) Mentoring
7 1 (5.88%) Performance Metrics
7 1 (5.88%) Service Desk Management
7 1 (5.88%) Ticket Management
7 1 (5.88%) Time Management
7 1 (5.88%) User Experience
Programming Languages
1 2 (11.76%) C#
1 2 (11.76%) Java
1 2 (11.76%) Python
Qualifications
1 4 (23.53%) SC Cleared
1 4 (23.53%) Security Cleared
2 2 (11.76%) Degree
3 1 (5.88%) A+ Certification
3 1 (5.88%) ITIL Certification
3 1 (5.88%) MCSE
3 1 (5.88%) Microsoft Certification
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 6 (35.29%) Active Directory
2 2 (11.76%) VMware ESXi
2 2 (11.76%) VMware Infrastructure
2 2 (11.76%) XenDesktop
Systems Management
1 4 (23.53%) Icinga
2 2 (11.76%) Microsoft Intune
2 2 (11.76%) SCCM
2 2 (11.76%) vCenter Server
2 2 (11.76%) WSUS
Vendors
1 8 (47.06%) Microsoft
2 7 (41.18%) Citrix
3 4 (23.53%) SolarWinds
4 2 (11.76%) Meraki
4 2 (11.76%) Meru Networks
4 2 (11.76%) Sophos
4 2 (11.76%) Veeam
4 2 (11.76%) VMware