The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 168 172 180
Rank change year-on-year
+4 +8
Permanent jobs citing ITSM 76 78 60
As % of all permanent IT jobs located in the South West 1.36% 1.32% 0.97%
As % of the Processes & Methodologies category 1.56% 1.53% 1.14%
Number of salaries quoted 32 68 53
Median salary £35,000 £45,000 £41,000
Median salary % change year-on-year
-22.22% +9.75%
90% offered a salary of more than £21,150 £24,700 £27,000
10% offered a salary of more than £55,000 £63,250 £64,500
UK excluding London median salary £42,500 £42,500 £41,000
% change year-on-year
- +3.65%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4876 5111 5277
As % of all permanent IT jobs located in the South West 87.24% 86.50% 85.04%
Number of salaries quoted 4068 4273 4278
Median salary £42,500 £41,000 £40,000
Median salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £29,500 £28,500 £27,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 25 August 2016.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall -2 28 - - 4
Gloucestershire -6 18 £38,750 +43.51% 1
Bristol +3 11 £24,000 -54.28% 3
Wiltshire -3 8 £58,500 +26.14%
Somerset +1 6 £32,500 -38.09% 2
Devon - 3 - -
Dorset +10 1 £67,500 +80.00% 2
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 25 August 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 107 (83.59%) Service Management
2 92 (71.88%) ITIL
3 52 (40.63%) Windows
4 44 (34.38%) Microsoft
5 37 (28.91%) Incident Management
6 34 (26.56%) SLA
6 34 (26.56%) Analytical Skills
7 33 (25.78%) Active Directory
8 32 (25.00%) Degree
8 32 (25.00%) Management Information System
8 32 (25.00%) Problem Management
9 31 (24.22%) Service Delivery
10 27 (21.09%) VMware
11 26 (20.31%) Security Cleared
11 26 (20.31%) VMware Infrastructure
12 24 (18.75%) SQL Server
13 23 (17.97%) DNS
13 23 (17.97%) MS Excel
13 23 (17.97%) Change Management
14 22 (17.19%) SQL
14 22 (17.19%) Stakeholder Management
14 22 (17.19%) Mentoring
15 21 (16.41%) ITIL V3
16 20 (15.63%) Continuous Improvement
17 19 (14.84%) Windows Server
17 19 (14.84%) Finance
17 19 (14.84%) Cisco
17 19 (14.84%) Firewall
17 19 (14.84%) Project Management
18 18 (14.06%) TCP/IP

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.59%) MS Exchange
2 10 (7.81%) IIS
3 6 (4.69%) OpenROAD
3 6 (4.69%) WebLogic
3 6 (4.69%) WebSphere
4 5 (3.91%) SharePoint
5 3 (2.34%) BizTalk Server
6 2 (1.56%) Exchange Server 2010
7 1 (0.78%) Blackberry Enterprise Server
7 1 (0.78%) iPlanet
7 1 (0.78%) OpenStack
Applications
1 23 (17.97%) MS Excel
2 10 (7.81%) MS Office
3 8 (6.25%) MS PowerPoint
4 2 (1.56%) AutoCAD
4 2 (1.56%) MS Visio
4 2 (1.56%) SOLIDWORKS
Business Applications
1 14 (10.94%) Remedy ITSM
2 3 (2.34%) Unit4 Business World
Cloud Services
1 7 (5.47%) SaaS
Communications & Networking
1 23 (17.97%) DNS
2 19 (14.84%) Firewall
3 18 (14.06%) TCP/IP
4 13 (10.16%) Internet
5 9 (7.03%) MPLS
5 9 (7.03%) VPN
6 8 (6.25%) VoIP
7 6 (4.69%) Intranet
7 6 (4.69%) SMTP
7 6 (4.69%) SNMP
8 5 (3.91%) LAN
8 5 (3.91%) WAN
8 5 (3.91%) Wireshark
9 4 (3.13%) Junos
10 3 (2.34%) Broadband
10 3 (2.34%) Cisco IOS
10 3 (2.34%) DHCP
10 3 (2.34%) SMS
10 3 (2.34%) Structured Cabling
10 3 (2.34%) Wi-Fi
Database & Business Intelligence
1 24 (18.75%) SQL Server
2 12 (9.38%) Relational Database
3 6 (4.69%) RDBMS
4 3 (2.34%) BusinessObjects
4 3 (2.34%) Data Mining
4 3 (2.34%) Data Warehouse
4 3 (2.34%) OLAP
4 3 (2.34%) Oracle OLAP
4 3 (2.34%) SQL Server Integration Services
5 2 (1.56%) Hadoop
6 1 (0.78%) SQL Server Reporting Services
General
1 19 (14.84%) Finance
2 15 (11.72%) Telecoms
3 10 (7.81%) Banking
4 8 (6.25%) Back Office
5 4 (3.13%) International Banking
6 3 (2.34%) Manufacturing
7 2 (1.56%) Electronics
8 1 (0.78%) Billing
8 1 (0.78%) Law
8 1 (0.78%) Retail
Job Titles
1 36 (28.13%) Analyst
2 16 (12.50%) Consultant
2 16 (12.50%) ITSM Consultant
3 14 (10.94%) Support Analyst
4 10 (7.81%) Remedy Consultant
4 10 (7.81%) Senior Consultant
4 10 (7.81%) Senior ITSM Consultant
4 10 (7.81%) Senior Remedy Consultant
4 10 (7.81%) Senior Support Consultant
4 10 (7.81%) Service Manager
4 10 (7.81%) Support Consultant
4 10 (7.81%) Support Engineer
5 9 (7.03%) Applications Support
5 9 (7.03%) Applications Support Analyst
6 7 (5.47%) Network Engineer
6 7 (5.47%) Service Analyst
6 7 (5.47%) SOC Analyst
7 6 (4.69%) Head of Service Management
7 6 (4.69%) SQL Analyst
7 6 (4.69%) SQL Support Analyst
Libraries, Frameworks & Software Standards
1 11 (8.59%) .NET
2 9 (7.03%) Web Services
3 5 (3.91%) .NET Framework
3 5 (3.91%) ASP.NET
3 5 (3.91%) HTML
4 4 (3.13%) CSS
4 4 (3.13%) XML
5 3 (2.34%) Flash
6 2 (1.56%) Java EE
7 1 (0.78%) SAML
Miscellaneous
1 34 (26.56%) Analytical Skills
2 32 (25.00%) Management Information System
3 16 (12.50%) Data Centre
4 14 (10.94%) Enterprise Software
5 12 (9.38%) User Experience
6 10 (7.81%) Statistics
7 8 (6.25%) Client/Server
7 8 (6.25%) CMDB
8 5 (3.91%) Computer Science
9 4 (3.13%) Data Protection Act
9 4 (3.13%) Virtual Team
10 3 (2.34%) Visualisation
11 2 (1.56%) Distributed Denial-of-Service
11 2 (1.56%) Driving Licence
11 2 (1.56%) Mathematics
11 2 (1.56%) Physics
11 2 (1.56%) Security Operations Centre
12 1 (0.78%) Blackberry
12 1 (0.78%) Handset
12 1 (0.78%) Informatics
Operating Systems
1 52 (40.63%) Windows
2 19 (14.84%) Windows Server
3 18 (14.06%) Linux
4 14 (10.94%) Unix
5 10 (7.81%) Windows Server 2012
6 7 (5.47%) Windows Server 2008
7 3 (2.34%) CentOS
7 3 (2.34%) Windows 10
7 3 (2.34%) Windows 7
7 3 (2.34%) Windows Vista
8 1 (0.78%) HPUX
8 1 (0.78%) Windows 8
8 1 (0.78%) Windows Server 2003
8 1 (0.78%) Windows XP
Processes & Methodologies
1 107 (83.59%) Service Management
2 92 (71.88%) ITIL
3 37 (28.91%) Incident Management
4 32 (25.00%) Problem Management
5 31 (24.22%) Service Delivery
6 23 (17.97%) Change Management
7 22 (17.19%) Mentoring
7 22 (17.19%) Stakeholder Management
8 21 (16.41%) ITIL V3
9 20 (15.63%) Continuous Improvement
10 19 (14.84%) Project Management
11 18 (14.06%) Information Security
12 16 (12.50%) Coaching
13 14 (10.94%) Agile Software Development
14 12 (9.38%) Data Protection
15 11 (8.59%) Line Management
15 11 (8.59%) Performance Management
15 11 (8.59%) TOGAF
16 9 (7.03%) Configuration Management
16 9 (7.03%) SIEM
Programming Languages
1 22 (17.19%) SQL
2 14 (10.94%) Java
3 11 (8.59%) PowerShell
4 8 (6.25%) C#
5 6 (4.69%) VB
6 5 (3.91%) C
7 4 (3.13%) JavaScript
8 1 (0.78%) T-SQL
Qualifications
1 32 (25.00%) Degree
2 26 (20.31%) Security Cleared
3 18 (14.06%) DV Cleared
4 15 (11.72%) ITIL Certification
5 13 (10.16%) CISSP
5 13 (10.16%) SC Cleared
6 12 (9.38%) CCNA
6 12 (9.38%) Cisco Certification
6 12 (9.38%) Microsoft Certification
7 9 (7.03%) CREST Certified
7 9 (7.03%) GCIA
7 9 (7.03%) GCIH
7 9 (7.03%) SANS
8 8 (6.25%) ISEB
9 7 (5.47%) MCITP
10 5 (3.91%) ITIL Foundation Certificate
10 5 (3.91%) MCP
10 5 (3.91%) MCSE
11 4 (3.13%) CISA
11 4 (3.13%) JNCIA
Quality Assurance & Compliance
1 34 (26.56%) SLA
2 14 (10.94%) ISO/IEC 27001
3 4 (3.13%) PCI DSS
4 3 (2.34%) BS7799
4 3 (2.34%) ISO 9001
4 3 (2.34%) QA
5 1 (0.78%) COBIT
System Software
1 33 (25.78%) Active Directory
2 26 (20.31%) VMware Infrastructure
3 16 (12.50%) Hyper-V
4 6 (4.69%) Snort
5 4 (3.13%) Virtual Desktop
6 2 (1.56%) XenApp
6 2 (1.56%) XenDesktop
7 1 (0.78%) Terminal Server
Systems Management
1 9 (7.03%) RSA enVision
2 8 (6.25%) NetBackup
3 6 (4.69%) SCCM
4 3 (2.34%) Cisco Prime
5 2 (1.56%) Host Intrusion Detection System
5 2 (1.56%) Network Intrusion Detection System
6 1 (0.78%) Backup Exec
6 1 (0.78%) HP Data Protector
6 1 (0.78%) Nagios
6 1 (0.78%) SCOM
Vendors
1 44 (34.38%) Microsoft
2 27 (21.09%) VMware
3 19 (14.84%) Cisco
4 18 (14.06%) Oracle
5 14 (10.94%) BMC
5 14 (10.94%) HP
5 14 (10.94%) Remedy
6 12 (9.38%) 3PAR
7 10 (7.81%) Veeam
8 9 (7.03%) ArcSight
8 9 (7.03%) LogRhythm
9 8 (6.25%) FrontRange
9 8 (6.25%) Veritas
10 7 (5.47%) Cadence
10 7 (5.47%) Juniper
11 6 (4.69%) CA
11 6 (4.69%) Splunk
11 6 (4.69%) Sybase
12 4 (3.13%) SolarWinds
13 3 (2.34%) Draytek
Bath
Mint
Salary: £20000 - £25000 per annum + Benefits
Posted: 11 hours ago
Cornwall
Harvey Nash plc
Posted: Yesterday
Bath, Avon
Optima Connections
Salary: From £20,000 to £27,000 per annum + Benefits
Posted: 12 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £50000 - £67000 per annum + Excellent Benefits
Posted: Yesterday
Gloucestershire
Datasource Computer Employment
Posted: 21 hours ago
Nr. Newquay
King's Service Centre
Salary: Competitive
Posted: 6 days ago
Bournemouth
Fixed Recruitment Ltd
Salary: £22000 - £28000 per annum + Benefits
Posted: 2 days ago
Nr. Newquay
King's Service Centre
Salary: Competitive
Posted: 6 days ago
Bristol, Avon
Harris Global
Salary: From £60,000 to £65,000 per annum Benefits + Bonus
Posted: 6 days ago
St. Ives
Recruitment Revolution Limited
Salary: Competitive Salary DOE + Company Benefits
Posted: 14 days ago
Wimborne, Dorset
Farrow & Ball
Salary: Competitive
Posted: 21 days ago