The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 181 178 183
Rank change year-on-year
-3 +5
Permanent jobs citing ITSM 54 77 58
As % of all permanent IT jobs located in the South West 1.00% 1.31% 0.96%
As % of the Processes & Methodologies category 1.16% 1.52% 1.12%
Number of salaries quoted 31 67 55
Median salary £24,000 £45,000 £41,000
Median salary % change year-on-year
-46.66% +9.75%
90% offered a salary of more than £21,000 £24,000 £27,000
10% offered a salary of more than £57,500 £63,500 £55,000
UK excluding London median salary £42,632 £42,500 £43,500
% change year-on-year
+0.31% -2.29%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4663 5072 5184
As % of all permanent IT jobs located in the South West 86.69% 86.00% 85.47%
Number of salaries quoted 3902 4281 4232
Median salary £42,500 £40,000 £41,000
Median salary % change year-on-year
+6.25% -2.43%
90% offered a salary of more than £30,000 £27,500 £28,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 25 July 2016.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +14 15 £22,500 -64.00% 2
Gloucestershire -4 13 £24,000 -11.11%
Wiltshire -13 11 £23,000 -50.40% 2
Cornwall -6 9 - - 1
Somerset -10 3 £40,000 +61.61% 1
Dorset +13 2 £71,250 +90.00% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 25 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 96 (80.67%) Service Management
2 77 (64.71%) ITIL
3 53 (44.54%) Windows
4 40 (33.61%) Active Directory
5 38 (31.93%) Microsoft
6 37 (31.09%) Analytical Skills
7 32 (26.89%) SQL
8 30 (25.21%) Degree
9 29 (24.37%) Problem Management
10 25 (21.01%) SQL Server
11 24 (20.17%) Project Management
11 24 (20.17%) Incident Management
12 23 (19.33%) Change Management
13 22 (18.49%) Security Cleared
14 21 (17.65%) PowerShell
14 21 (17.65%) Service Delivery
14 21 (17.65%) Relational Database
14 21 (17.65%) ITIL V3
15 19 (15.97%) IIS
15 19 (15.97%) TCP/IP
16 18 (15.13%) SLA
16 18 (15.13%) .NET
17 17 (14.29%) Management Information System
17 17 (14.29%) Windows Server
18 16 (13.45%) Web Services
18 16 (13.45%) CISSP
18 16 (13.45%) DV Cleared
19 15 (12.61%) SC Cleared
19 15 (12.61%) ISO/IEC 27001
19 15 (12.61%) SNMP

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (15.97%) IIS
2 8 (6.72%) MS Exchange
3 6 (5.04%) iPlanet
3 6 (5.04%) OpenROAD
3 6 (5.04%) WebLogic
3 6 (5.04%) WebSphere
4 2 (1.68%) SharePoint
5 1 (0.84%) Blackberry Enterprise Server
Applications
1 14 (11.76%) MS Office
2 9 (7.56%) MS Excel
3 3 (2.52%) MS PowerPoint
4 1 (0.84%) MS Visio
Business Applications
1 13 (10.92%) Remedy ITSM
Cloud Services
1 4 (3.36%) SaaS
Communications & Networking
1 19 (15.97%) TCP/IP
2 15 (12.61%) SNMP
3 14 (11.76%) DNS
3 14 (11.76%) Firewall
4 11 (9.24%) Internet
5 9 (7.56%) Wireshark
6 6 (5.04%) Intranet
6 6 (5.04%) LDAP
6 6 (5.04%) MPLS
6 6 (5.04%) VoIP
6 6 (5.04%) VPN
7 3 (2.52%) Cisco IOS
7 3 (2.52%) DHCP
7 3 (2.52%) LAN
7 3 (2.52%) SMTP
7 3 (2.52%) WAN
8 2 (1.68%) Intrusion Detection
8 2 (1.68%) NetScaler
8 2 (1.68%) Network Security
8 2 (1.68%) SMS
Database & Business Intelligence
1 25 (21.01%) SQL Server
2 21 (17.65%) Relational Database
3 6 (5.04%) RDBMS
3 6 (5.04%) SQL Server Reporting Services
4 5 (4.20%) Big Data
5 3 (2.52%) BusinessObjects
5 3 (2.52%) Data Warehouse
5 3 (2.52%) OLAP
5 3 (2.52%) Oracle OLAP
General
1 15 (12.61%) Finance
2 12 (10.08%) Banking
3 9 (7.56%) Telecoms
4 8 (6.72%) Back Office
5 5 (4.20%) Retail
6 4 (3.36%) International Banking
6 4 (3.36%) Manufacturing
7 2 (1.68%) Investment Banking
7 2 (1.68%) Law
8 1 (0.84%) Billing
Job Titles
1 42 (35.29%) Analyst
2 26 (21.85%) Consultant
2 26 (21.85%) ITSM Consultant
3 17 (14.29%) Support Analyst
4 16 (13.45%) Business Consultant
4 16 (13.45%) Technical Consultant
5 13 (10.92%) Applications Support
5 13 (10.92%) Applications Support Analyst
6 10 (8.40%) Remedy Consultant
6 10 (8.40%) Senior Consultant
6 10 (8.40%) Senior ITSM Consultant
6 10 (8.40%) Senior Remedy Consultant
6 10 (8.40%) Senior Support Consultant
6 10 (8.40%) Support Consultant
7 9 (7.56%) ITSM Analyst
7 9 (7.56%) Product Analyst
7 9 (7.56%) Products Support Analyst
7 9 (7.56%) Support Engineer
8 8 (6.72%) Service Analyst
8 8 (6.72%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 18 (15.13%) .NET
2 16 (13.45%) Web Services
3 10 (8.40%) .NET Framework
3 10 (8.40%) ASP.NET
3 10 (8.40%) HTML
4 6 (5.04%) SAML
5 4 (3.36%) CSS
5 4 (3.36%) XML
6 2 (1.68%) Flash
6 2 (1.68%) Java EE
Miscellaneous
1 37 (31.09%) Analytical Skills
2 17 (14.29%) Management Information System
3 9 (7.56%) Computer Science
4 8 (6.72%) Client/Server
4 8 (6.72%) CMDB
5 5 (4.20%) Data Centre
5 5 (4.20%) Smart Meter
6 3 (2.52%) Security Operations Centre
6 3 (2.52%) Statistics
6 3 (2.52%) Visualisation
7 2 (1.68%) Distributed Denial-of-Service
7 2 (1.68%) Enterprise Software
7 2 (1.68%) Hedge funds
7 2 (1.68%) Life Science
8 1 (0.84%) Blackberry
8 1 (0.84%) Driving Licence
8 1 (0.84%) Fat Client
8 1 (0.84%) Informatics
8 1 (0.84%) Learning Management System
8 1 (0.84%) Virtual Team
Operating Systems
1 53 (44.54%) Windows
2 17 (14.29%) Windows Server
3 14 (11.76%) Linux
3 14 (11.76%) Unix
4 9 (7.56%) Windows Server 2012
5 5 (4.20%) Windows Server 2008
6 3 (2.52%) CentOS
6 3 (2.52%) Windows 7
6 3 (2.52%) Windows Vista
7 2 (1.68%) Windows 10
7 2 (1.68%) Windows 8
8 1 (0.84%) Windows XP
Processes & Methodologies
1 96 (80.67%) Service Management
2 77 (64.71%) ITIL
3 29 (24.37%) Problem Management
4 24 (20.17%) Incident Management
4 24 (20.17%) Project Management
5 23 (19.33%) Change Management
6 21 (17.65%) ITIL V3
6 21 (17.65%) Service Delivery
7 15 (12.61%) Mentoring
8 13 (10.92%) Coaching
8 13 (10.92%) Information Security
9 12 (10.08%) Security Architecture
9 12 (10.08%) SIEM
10 11 (9.24%) Protective Monitoring
10 11 (9.24%) Stakeholder Management
11 10 (8.40%) ITIL V2
12 9 (7.56%) Agile Software Development
12 9 (7.56%) Network Management
12 9 (7.56%) PRINCE2
13 8 (6.72%) Continuous Improvement
Programming Languages
1 32 (26.89%) SQL
2 21 (17.65%) PowerShell
3 14 (11.76%) Java
4 10 (8.40%) C#
5 6 (5.04%) T-SQL
5 6 (5.04%) VB
6 4 (3.36%) JavaScript
7 1 (0.84%) C
Qualifications
1 30 (25.21%) Degree
2 22 (18.49%) Security Cleared
3 16 (13.45%) CISSP
3 16 (13.45%) DV Cleared
4 15 (12.61%) SC Cleared
5 12 (10.08%) CREST Certified
5 12 (10.08%) GCIA
5 12 (10.08%) GCIH
5 12 (10.08%) SANS
6 8 (6.72%) ITIL Certification
7 7 (5.88%) CCNA
7 7 (5.88%) Cisco Certification
7 7 (5.88%) Microsoft Certification
8 6 (5.04%) MCP
8 6 (5.04%) MCSE
9 5 (4.20%) ISEB
10 4 (3.36%) CISA
11 3 (2.52%) JNCIS
12 2 (1.68%) CEH
12 2 (1.68%) MCSA
Quality Assurance & Compliance
1 18 (15.13%) SLA
2 15 (12.61%) ISO/IEC 27001
3 6 (5.04%) COBIT
3 6 (5.04%) ISO 9001
4 5 (4.20%) ISO/IEC 20000
5 3 (2.52%) QA
6 2 (1.68%) PCI DSS
System Software
1 40 (33.61%) Active Directory
2 13 (10.92%) VMware Infrastructure
3 9 (7.56%) Hyper-V
4 6 (5.04%) Snort
5 4 (3.36%) Virtual Desktop
6 2 (1.68%) XenApp
6 2 (1.68%) XenDesktop
7 1 (0.84%) Terminal Server
Systems Management
1 12 (10.08%) SCCM
2 11 (9.24%) RSA enVision
3 2 (1.68%) Host Intrusion Detection System
3 2 (1.68%) NetBackup
3 2 (1.68%) Network Intrusion Detection System
Vendors
1 38 (31.93%) Microsoft
2 14 (11.76%) BMC
3 13 (10.92%) Remedy
3 13 (10.92%) VMware
4 12 (10.08%) Oracle
5 11 (9.24%) ArcSight
5 11 (9.24%) LogRhythm
6 9 (7.56%) Cisco
7 8 (6.72%) FrontRange
8 6 (5.04%) Altiris
8 6 (5.04%) CA
8 6 (5.04%) DevExpress
8 6 (5.04%) HP
8 6 (5.04%) SolarWinds
8 6 (5.04%) Splunk
8 6 (5.04%) Sybase
9 5 (4.20%) 3PAR
10 3 (2.52%) Juniper
10 3 (2.52%) Red Hat
10 3 (2.52%) SAP
Malmesbury, Wiltshire
Dyson
Posted: 3 days ago
Bath, Avon
Optima Connections
Salary: From £30,000 to £35,000 per annum + Benefits
Posted: 3 days ago
Bristol, Avon
Pro-Quest Resourcing Ltd
Salary: £40000 - £65000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: 4 days ago
St. Ives, Cambridgeshire
RecruitmentRevolution.com Limited
Salary: Competitive Salary & Benefits Package
Posted: 3 days ago
Bristol, Avon
Harris Global
Salary: From £45,000 to £65,000 per annum Benefits + Bonus
Posted: 3 days ago
Poole, Dorset
Bluetownonline
Salary: £16750 - £19250 per annum
Posted: 3 days ago