The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 190 169 180
Rank change year-on-year
-21 +11
Permanent jobs citing ITSM 53 60 41
As % of all permanent IT jobs located in the South West 0.81% 1.07% 0.73%
As % of the Processes & Methodologies category 0.99% 1.30% 0.95%
Number of salaries quoted 42 49 36
Average salary £39,500 £45,000 £39,469
Average salary % change year-on-year
-12.22% +14.01%
90% offered a salary of more than £27,300 £26,000 £26,500
10% offered a salary of more than £86,250 £52,300 £57,550
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5361 4606 4331
As % of all permanent IT jobs located in the South West 82.20% 81.96% 77.41%
Number of salaries quoted 4404 3988 3782
Average salary £40,000 £38,500 £38,500
Average salary % change year-on-year
+3.89% -
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £64,000 £55,000 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 27 November 2014.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +14 28 £42,500 - 2
Bristol +11 20 £39,500 -22.54% 2
Somerset +4 3 £62,500 +92.30% 3
Devon -22 1 £17,500 -59.15%
Gloucestershire -31 1 £27,000 -44.32%
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 27 November 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 107 (93.86%) Service Management
2 94 (82.46%) ITIL
3 45 (39.47%) SQL
4 44 (38.60%) Microsoft
5 43 (37.72%) SQL Server
6 36 (31.58%) Windows
6 36 (31.58%) Active Directory
7 31 (27.19%) SLA
8 24 (21.05%) Analytical Skills
8 24 (21.05%) MS Office
9 23 (20.18%) Service Delivery
9 23 (20.18%) Mentoring
10 21 (18.42%) Degree
10 21 (18.42%) IIS
11 20 (17.54%) CRM
11 20 (17.54%) VMware
12 19 (16.67%) Problem Management
13 18 (15.79%) Management Information System
13 18 (15.79%) MS Excel
14 17 (14.91%) VPN
14 17 (14.91%) Firewall
15 15 (13.16%) Incident Management
15 15 (13.16%) MPLS
15 15 (13.16%) Configuration Management
15 15 (13.16%) SharePoint
15 15 (13.16%) .NET
16 14 (12.28%) Web Services
16 14 (12.28%) VLAN
16 14 (12.28%) COBIT
17 13 (11.40%) Coaching

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 27 November 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 21 (18.42%) IIS
2 15 (13.16%) SharePoint
3 5 (4.39%) iPlanet
4 3 (2.63%) MS Exchange
4 3 (2.63%) SharePoint 2010
5 2 (1.75%) Lync
5 2 (1.75%) Exchange Server 2010
5 2 (1.75%) OpenROAD
5 2 (1.75%) Tomcat
5 2 (1.75%) WebLogic
5 2 (1.75%) WebSphere
6 1 (0.88%) Oracle Workflow
6 1 (0.88%) Exchange Server 2003
Applications
1 24 (21.05%) MS Office
2 18 (15.79%) MS Excel
3 3 (2.63%) MS PowerPoint
4 2 (1.75%) MS Visio
5 1 (0.88%) Spreadsheet
Business Applications
1 11 (9.65%) Dynamics CRM
2 4 (3.51%) assyst
3 1 (0.88%) Remedy ITSM
Cloud Services
1 3 (2.63%) SaaS
Communications & Networking
1 17 (14.91%) VPN
1 17 (14.91%) Firewall
2 15 (13.16%) MPLS
3 14 (12.28%) VLAN
4 11 (9.65%) ISDN
5 7 (6.14%) LDAP
5 7 (6.14%) TCP/IP
6 5 (4.39%) SAN
6 5 (4.39%) NAS
6 5 (4.39%) SNMP
6 5 (4.39%) LAN
6 5 (4.39%) WAN
7 3 (2.63%) DHCP
7 3 (2.63%) DNS
8 2 (1.75%) VoIP
8 2 (1.75%) Wireless
8 2 (1.75%) Unified Communications
8 2 (1.75%) Intranet
8 2 (1.75%) Network Security
9 1 (0.88%) Cisco Nexus
Database & Business Intelligence
1 43 (37.72%) SQL Server
2 10 (8.77%) Relational Database
3 6 (5.26%) SQL Server Reporting Services
4 3 (2.63%) SQL Server 2008
5 2 (1.75%) RDBMS
5 2 (1.75%) PostgreSQL
6 1 (0.88%) SQL Server Integration Services
Development Applications
1 3 (2.63%) Team Foundation Server
General
1 11 (9.65%) Marketing
2 4 (3.51%) Legal
3 3 (2.63%) Banking
3 3 (2.63%) Finance
3 3 (2.63%) Law
4 2 (1.75%) Back Office
4 2 (1.75%) Aerospace
4 2 (1.75%) International Banking
Job Titles
1 47 (41.23%) Consultant
2 31 (27.19%) Technical Consultant
2 31 (27.19%) Service Manager
2 31 (27.19%) ITSM Consultant
3 17 (14.91%) Solutions Consultant
3 17 (14.91%) Service Desk Manager
4 12 (10.53%) Business Consultant
5 9 (7.89%) Management Consultant
5 9 (7.89%) Junior
5 9 (7.89%) Junior Consultant
5 9 (7.89%) Service Management Consultant
5 9 (7.89%) Junior Technical Consultant
6 7 (6.14%) Sales Consultant
7 6 (5.26%) Analyst
7 6 (5.26%) Implementation Consultant
8 4 (3.51%) Business Manager
8 4 (3.51%) IT Services Manager
8 4 (3.51%) Operations Manager
8 4 (3.51%) Support Analyst
9 3 (2.63%) Sales Executive
Libraries, Frameworks & Software Standards
1 15 (13.16%) .NET
2 14 (12.28%) Web Services
3 10 (8.77%) ASP.NET
4 8 (7.02%) HTML
5 5 (4.39%) SAML
6 4 (3.51%) XML
7 3 (2.63%) XSL
7 3 (2.63%) Middleware
7 3 (2.63%) .NET Framework
7 3 (2.63%) ASP.NET MVC
7 3 (2.63%) ASP.NET Web Forms
7 3 (2.63%) CSS
8 1 (0.88%) J2EE
Miscellaneous
1 24 (21.05%) Analytical Skills
2 18 (15.79%) Management Information System
3 13 (11.40%) Enterprise Software
4 3 (2.63%) Computer Science
5 2 (1.75%) Mathematics
5 2 (1.75%) Client/Server
6 1 (0.88%) Mainframe
6 1 (0.88%) GIS
6 1 (0.88%) Replication
6 1 (0.88%) CLARiiON
6 1 (0.88%) IBM Mainframe
6 1 (0.88%) Open Source
Operating Systems
1 36 (31.58%) Windows
2 6 (5.26%) UNIX
2 6 (5.26%) Windows 7
3 5 (4.39%) Windows Server 2008
3 5 (4.39%) Linux
4 4 (3.51%) Windows Server 2012
5 3 (2.63%) Windows Server 2003
6 2 (1.75%) Windows XP
6 2 (1.75%) Windows 8
Processes & Methodologies
1 107 (93.86%) Service Management
2 94 (82.46%) ITIL
3 23 (20.18%) Service Delivery
3 23 (20.18%) Mentoring
4 20 (17.54%) CRM
5 19 (16.67%) Problem Management
6 15 (13.16%) Configuration Management
6 15 (13.16%) Incident Management
7 13 (11.40%) Coaching
7 13 (11.40%) Software Deployment
8 12 (10.53%) Change Management
9 11 (9.65%) Project Management
9 11 (9.65%) Agile Software Development
10 10 (8.77%) ITIL V3
11 8 (7.02%) Service Desk Management
11 8 (7.02%) Asset Management
11 8 (7.02%) Scrum
12 7 (6.14%) PRINCE2
13 6 (5.26%) Six Sigma
13 6 (5.26%) Use Case
Programming Languages
1 45 (39.47%) SQL
2 12 (10.53%) PowerShell
3 10 (8.77%) C#
4 8 (7.02%) T-SQL
5 5 (4.39%) VB
6 4 (3.51%) C
7 3 (2.63%) VB6
7 3 (2.63%) VBScript
7 3 (2.63%) Java
7 3 (2.63%) JavaScript
Qualifications
1 21 (18.42%) Degree
2 12 (10.53%) MCP
3 9 (7.89%) Security Cleared
3 9 (7.89%) ITIL Certification
4 7 (6.14%) ITIL Foundation Certificate
5 5 (4.39%) Microsoft Certification
6 3 (2.63%) ISEB
6 3 (2.63%) MCSD
6 3 (2.63%) PRINCE2 Practitioner
6 3 (2.63%) ISEB Practitioner
7 2 (1.75%) SC Cleared
7 2 (1.75%) Cisco Certification
8 1 (0.88%) PRINCE2 Certification
8 1 (0.88%) CCNP
8 1 (0.88%) CCDA
8 1 (0.88%) VMware Certified Professional (VCP)
8 1 (0.88%) MCITP
Quality Assurance & Compliance
1 31 (27.19%) SLA
2 14 (12.28%) COBIT
3 3 (2.63%) QA
4 1 (0.88%) BS15000
System Software
1 36 (31.58%) Active Directory
2 11 (9.65%) Terminal Services
3 3 (2.63%) VMware Infrastructure
4 1 (0.88%) vSphere
4 1 (0.88%) VMware ESXi
4 1 (0.88%) vCloud
4 1 (0.88%) Xen
Systems Management
1 11 (9.65%) SCCM
2 3 (2.63%) WSUS
3 2 (1.75%) Puppet
3 2 (1.75%) Vagrant
3 2 (1.75%) Opscode Chef
3 2 (1.75%) SCOM
4 1 (0.88%) McAfee ePO
4 1 (0.88%) BMC PATROL
4 1 (0.88%) Backup Exec
Vendors
1 44 (38.60%) Microsoft
2 20 (17.54%) VMware
3 8 (7.02%) FrontRange
4 7 (6.14%) BMC
5 6 (5.26%) LANDesk
5 6 (5.26%) Oracle
6 5 (4.39%) DevExpress
6 5 (4.39%) SolarWinds
6 5 (4.39%) Altiris
7 4 (3.51%) Cisco
8 2 (1.75%) Sybase
8 2 (1.75%) Dell
8 2 (1.75%) Avaya
8 2 (1.75%) CA
8 2 (1.75%) CheckPoint
9 1 (0.88%) Remedy
9 1 (0.88%) McAfee
9 1 (0.88%) BT
9 1 (0.88%) Juniper
9 1 (0.88%) EMC
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: Yesterday
Bath, Avon
University of Bath
Salary: From £31,342 to £37,394 per annum
Posted: Yesterday
Wiltshire
Nationwide People Ltd
Salary: £400 - £450 Per Day
Posted: 2 days ago
Corsham, Chippenham, Melksham, Wiltshire, Bath,...
XIST4 IT LIMITED
Salary: £20-25,000 + Bens
Posted: 2 days ago
Bristol, Avon
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 5 days ago
Taunton
CPS Group
Salary: £38000 - £41500 per annum + Benefits
Posted: 13 days ago