The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 28 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 198 172 184
Rank change year-on-year
-26 +12
Permanent jobs citing ITSM 47 76 65
As % of all permanent IT jobs located in the South West 0.90% 1.28% 1.07%
As % of the Processes & Methodologies category 1.03% 1.50% 1.25%
Number of salaries quoted 29 65 62
Median salary £37,500 £45,000 £45,000
Median salary % change year-on-year
-16.66% -
90% offered a salary of more than £22,500 £25,400 £27,000
10% offered a salary of more than £58,500 £64,000 £55,000
UK excluding London median salary £43,250 £42,500 £45,000
% change year-on-year
+1.76% -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4582 5073 5204
As % of all permanent IT jobs located in the South West 87.59% 85.26% 85.49%
Number of salaries quoted 3842 4239 4244
Median salary £42,500 £40,000 £42,000
Median salary % change year-on-year
+6.25% -4.76%
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 28 June 2016.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +17 19 £23,000 -63.20% 3
Wiltshire -10 12 £31,000 -31.11% 1
Somerset -9 5 £42,500 +80.85%
Cornwall -10 5 - - 1
Gloucestershire -2 3 £23,000 -32.35% 2
Dorset - 2 £71,250 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 28 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 100 (78.13%) Service Management
2 79 (61.72%) ITIL
3 60 (46.88%) Windows
4 43 (33.59%) Active Directory
5 40 (31.25%) Microsoft
6 36 (28.13%) SQL
7 33 (25.78%) SQL Server
8 32 (25.00%) Degree
9 29 (22.66%) IIS
10 28 (21.88%) Analytical Skills
11 27 (21.09%) PowerShell
12 26 (20.31%) Problem Management
12 26 (20.31%) .NET
13 25 (19.53%) Project Management
13 25 (19.53%) Change Management
14 24 (18.75%) Web Services
14 24 (18.75%) Relational Database
15 22 (17.19%) Security Cleared
16 21 (16.41%) Incident Management
17 20 (15.63%) Service Delivery
17 20 (15.63%) Windows Server
18 19 (14.84%) SC Cleared
18 19 (14.84%) SNMP
18 19 (14.84%) Management Information System
18 19 (14.84%) Finance
19 18 (14.06%) BMC
19 18 (14.06%) MS Office
19 18 (14.06%) Mentoring
20 17 (13.28%) ASP.NET
20 17 (13.28%) C#

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (22.66%) IIS
2 8 (6.25%) MS Exchange
3 7 (5.47%) iPlanet
4 5 (3.91%) OpenROAD
4 5 (3.91%) WebLogic
4 5 (3.91%) WebSphere
5 1 (0.78%) Blackberry Enterprise Server
Applications
1 18 (14.06%) MS Office
2 6 (4.69%) MS Excel
3 5 (3.91%) MS PowerPoint
4 1 (0.78%) MS Visio
Business Applications
1 17 (13.28%) Remedy ITSM
Cloud Services
1 4 (3.13%) SaaS
Communications & Networking
1 19 (14.84%) SNMP
2 17 (13.28%) TCP/IP
3 14 (10.94%) Internet
4 12 (9.38%) Wireshark
5 11 (8.59%) Firewall
6 10 (7.81%) DNS
7 7 (5.47%) LDAP
8 6 (4.69%) VPN
9 5 (3.91%) Intranet
10 4 (3.13%) LAN
10 4 (3.13%) SMS
10 4 (3.13%) WAN
11 3 (2.34%) DHCP
11 3 (2.34%) MPLS
11 3 (2.34%) SMTP
11 3 (2.34%) VoIP
12 1 (0.78%) FTP
12 1 (0.78%) HTTP
12 1 (0.78%) IP Telephony
Database & Business Intelligence
1 33 (25.78%) SQL Server
2 24 (18.75%) Relational Database
3 8 (6.25%) Big Data
4 7 (5.47%) SQL Server Reporting Services
5 5 (3.91%) RDBMS
6 3 (2.34%) BusinessObjects
6 3 (2.34%) Data Warehouse
6 3 (2.34%) OLAP
6 3 (2.34%) Oracle OLAP
General
1 19 (14.84%) Finance
2 14 (10.94%) Banking
3 8 (6.25%) Back Office
3 8 (6.25%) Retail
4 5 (3.91%) Investment Banking
4 5 (3.91%) Manufacturing
4 5 (3.91%) Telecoms
5 4 (3.13%) International Banking
6 3 (2.34%) Law
7 1 (0.78%) Billing
Job Titles
1 44 (34.38%) Analyst
2 37 (28.91%) Consultant
2 37 (28.91%) ITSM Consultant
3 24 (18.75%) Business Consultant
3 24 (18.75%) Technical Consultant
4 19 (14.84%) Support Analyst
5 16 (12.50%) Applications Support
5 16 (12.50%) Applications Support Analyst
6 13 (10.16%) Remedy Consultant
6 13 (10.16%) Support Consultant
7 12 (9.38%) ITSM Analyst
7 12 (9.38%) Product Analyst
7 12 (9.38%) Products Support Analyst
8 10 (7.81%) Business Manager
9 9 (7.03%) Senior Consultant
9 9 (7.03%) Senior ITSM Consultant
9 9 (7.03%) Senior Manager
9 9 (7.03%) Senior Remedy Consultant
9 9 (7.03%) Senior Support Consultant
9 9 (7.03%) SOC Analyst
Libraries, Frameworks & Software Standards
1 26 (20.31%) .NET
2 24 (18.75%) Web Services
3 17 (13.28%) .NET Framework
3 17 (13.28%) ASP.NET
4 9 (7.03%) HTML
5 7 (5.47%) SAML
6 4 (3.13%) Flash
7 2 (1.56%) CSS
7 2 (1.56%) Java EE
7 2 (1.56%) XML
Miscellaneous
1 28 (21.88%) Analytical Skills
2 19 (14.84%) Management Information System
3 12 (9.38%) Computer Science
4 8 (6.25%) Smart Meter
5 7 (5.47%) Client/Server
5 7 (5.47%) CMDB
5 7 (5.47%) Data Centre
6 5 (3.91%) Hedge funds
7 4 (3.13%) Statistics
8 3 (2.34%) Life Science
8 3 (2.34%) Security Operations Centre
8 3 (2.34%) Visualisation
9 1 (0.78%) Blackberry
9 1 (0.78%) Driving Licence
9 1 (0.78%) Enterprise Software
9 1 (0.78%) Fat Client
9 1 (0.78%) Informatics
9 1 (0.78%) Learning Management System
9 1 (0.78%) NHS
9 1 (0.78%) Thin Client
Operating Systems
1 60 (46.88%) Windows
2 20 (15.63%) Windows Server
3 14 (10.94%) Unix
4 11 (8.59%) Linux
5 3 (2.34%) Windows 7
5 3 (2.34%) Windows Vista
6 2 (1.56%) Windows 8
6 2 (1.56%) Windows Server 2008
6 2 (1.56%) Windows Server 2012
7 1 (0.78%) Windows XP
Processes & Methodologies
1 100 (78.13%) Service Management
2 79 (61.72%) ITIL
3 26 (20.31%) Problem Management
4 25 (19.53%) Change Management
4 25 (19.53%) Project Management
5 21 (16.41%) Incident Management
6 20 (15.63%) Service Delivery
7 18 (14.06%) Mentoring
8 17 (13.28%) ITIL V2
8 17 (13.28%) ITIL V3
9 14 (10.94%) Coaching
9 14 (10.94%) SIEM
10 13 (10.16%) Security Architecture
10 13 (10.16%) Stakeholder Management
11 12 (9.38%) Analytics
11 12 (9.38%) Information Security
11 12 (9.38%) Network Management
11 12 (9.38%) Protective Monitoring
12 10 (7.81%) Agile Software Development
12 10 (7.81%) Asset Management
Programming Languages
1 36 (28.13%) SQL
2 27 (21.09%) PowerShell
3 17 (13.28%) C#
4 13 (10.16%) Java
5 7 (5.47%) T-SQL
6 5 (3.91%) VB
7 2 (1.56%) JavaScript
8 1 (0.78%) C
8 1 (0.78%) Python
8 1 (0.78%) Shell Script
Qualifications
1 32 (25.00%) Degree
2 22 (17.19%) Security Cleared
3 19 (14.84%) SC Cleared
4 16 (12.50%) CISSP
5 13 (10.16%) CREST Certified
5 13 (10.16%) DV Cleared
5 13 (10.16%) GCIA
5 13 (10.16%) GCIH
5 13 (10.16%) SANS
6 9 (7.03%) ITIL Certification
7 7 (5.47%) ISEB
8 3 (2.34%) CISA
8 3 (2.34%) Microsoft Certification
9 2 (1.56%) CEH
9 2 (1.56%) MCP
9 2 (1.56%) MCSA
9 2 (1.56%) MCSE
9 2 (1.56%) OSCP
10 1 (0.78%) ITIL Foundation Certificate
10 1 (0.78%) MCITP
Quality Assurance & Compliance
1 16 (12.50%) ISO/IEC 27001
2 12 (9.38%) SLA
3 9 (7.03%) ISO 9001
4 8 (6.25%) ISO/IEC 20000
5 7 (5.47%) COBIT
6 3 (2.34%) QA
7 2 (1.56%) PCI DSS
8 1 (0.78%) GPG13
System Software
1 43 (33.59%) Active Directory
2 7 (5.47%) Snort
3 6 (4.69%) VMware Infrastructure
4 3 (2.34%) Hyper-V
5 1 (0.78%) Terminal Server
Systems Management
1 13 (10.16%) RSA enVision
2 9 (7.03%) SCCM
3 3 (2.34%) Host Intrusion Detection System
4 2 (1.56%) Network Intrusion Detection System
5 1 (0.78%) ArcSight ESM
5 1 (0.78%) NetBackup
5 1 (0.78%) QRadar
5 1 (0.78%) RSA Archer
5 1 (0.78%) RSA Security Analytics
5 1 (0.78%) Symantec Endpoint Protection
5 1 (0.78%) Tivoli
Vendors
1 40 (31.25%) Microsoft
2 18 (14.06%) BMC
3 17 (13.28%) Remedy
4 14 (10.94%) Oracle
5 13 (10.16%) ArcSight
6 12 (9.38%) LogRhythm
7 8 (6.25%) FrontRange
8 7 (5.47%) Altiris
8 7 (5.47%) DevExpress
8 7 (5.47%) SolarWinds
9 6 (4.69%) CA
9 6 (4.69%) Cisco
9 6 (4.69%) Splunk
9 6 (4.69%) VMware
10 5 (3.91%) Sybase
11 4 (3.13%) Cadence
11 4 (3.13%) HP
12 3 (2.34%) 3PAR
12 3 (2.34%) SAP
13 2 (1.56%) IBM
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