The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 177 131 189
Rank change year-on-year
-46 +58
Permanent jobs citing ITSM 63 88 35
As % of all permanent IT jobs located in the South West 1.05% 1.67% 0.65%
As % of the Processes & Methodologies category 1.26% 2.04% 0.82%
Number of salaries quoted 54 79 28
Average salary £32,500 £45,000 £40,000
Average salary % change year-on-year
-27.77% +12.50%
90% offered a salary of more than £23,425 £26,000 £34,250
10% offered a salary of more than £65,000 £90,000 £57,500
UK excluding London average salary £45,000 £45,000 £47,500
% change year-on-year
- -5.26%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4994 4317 4267
As % of all permanent IT jobs located in the South West 83.34% 81.75% 78.89%
Number of salaries quoted 4153 3640 3748
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £28,500 £27,000 £27,500
10% offered a salary of more than £62,500 £53,900 £57,500
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 27 March 2015.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +28 43 £32,500 -27.77% 2
Bristol -15 11 £40,000 -21.56% 4
Gloucestershire -1 4 £38,875 -21.46%
Cornwall - 2 £25,750 - 1
Somerset -22 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 27 March 2015, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 89 (84.76%) Service Management
2 79 (75.24%) ITIL
3 40 (38.10%) Windows
4 38 (36.19%) Microsoft
5 30 (28.57%) Active Directory
5 30 (28.57%) SQL Server
6 29 (27.62%) Analytical Skills
7 28 (26.67%) Degree
8 26 (24.76%) MS Excel
9 25 (23.81%) MS Office
10 22 (20.95%) SLA
11 21 (20.00%) IIS
12 20 (19.05%) .NET
12 20 (19.05%) Service Delivery
13 19 (18.10%) Management Information System
14 18 (17.14%) SQL
15 17 (16.19%) Web Services
16 16 (15.24%) ASP.NET
16 16 (15.24%) C#
17 14 (13.33%) Firewall
17 14 (13.33%) CRM
17 14 (13.33%) Incident Management
17 14 (13.33%) Problem Management
18 13 (12.38%) Mentoring
18 13 (12.38%) ITIL V2
18 13 (12.38%) VMware
18 13 (12.38%) Project Management
19 12 (11.43%) VPN
19 12 (11.43%) Time Management
20 11 (10.48%) Security Cleared

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 27 March 2015, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 21 (20.00%) IIS
2 8 (7.62%) SharePoint
3 4 (3.81%) Lync
4 3 (2.86%) MS Exchange
4 3 (2.86%) iPlanet
5 1 (0.95%) Exchange Server 2003
5 1 (0.95%) SharePoint 2010
5 1 (0.95%) Exchange Server 2010
Applications
1 26 (24.76%) MS Excel
2 25 (23.81%) MS Office
3 2 (1.90%) MS Visio
3 2 (1.90%) SPSS
3 2 (1.90%) MS PowerPoint
3 2 (1.90%) Spreadsheet
Business Applications
1 6 (5.71%) Remedy ITSM
2 5 (4.76%) Dynamics CRM
3 1 (0.95%) assyst
Cloud Services
1 3 (2.86%) SaaS
1 3 (2.86%) Office 365
Communications & Networking
1 14 (13.33%) Firewall
2 12 (11.43%) VPN
3 10 (9.52%) VLAN
4 9 (8.57%) MPLS
5 8 (7.62%) TCP/IP
6 6 (5.71%) LDAP
7 5 (4.76%) ISDN
8 3 (2.86%) LAN
8 3 (2.86%) WAN
8 3 (2.86%) HTTP
8 3 (2.86%) SNMP
8 3 (2.86%) Internet
8 3 (2.86%) Wireshark
9 2 (1.90%) Extranet
9 2 (1.90%) Intranet
10 1 (0.95%) DNS
10 1 (0.95%) SAN
10 1 (0.95%) Wireless
10 1 (0.95%) IP Telephony
10 1 (0.95%) DHCP
Database & Business Intelligence
1 30 (28.57%) SQL Server
2 8 (7.62%) SQL Server Reporting Services
3 6 (5.71%) Relational Database
4 4 (3.81%) SQL Server Integration Services
5 1 (0.95%) SQL Server 2008
Development Applications
1 3 (2.86%) Visual Studio
2 1 (0.95%) Team Foundation Server
General
1 10 (9.52%) Finance
1 10 (9.52%) German Language
2 8 (7.62%) Legal
3 5 (4.76%) Marketing
3 5 (4.76%) Back Office
4 4 (3.81%) Law
5 2 (1.90%) Telecoms
5 2 (1.90%) Aerospace
6 1 (0.95%) Banking
6 1 (0.95%) Retail
Job Titles
1 27 (25.71%) Service Manager
2 22 (20.95%) Consultant
3 16 (15.24%) Analyst
4 15 (14.29%) Technical Consultant
5 12 (11.43%) ITSM Consultant
6 11 (10.48%) Service Desk Manager
7 10 (9.52%) Business Consultant
7 10 (9.52%) Sales Executive
8 8 (7.62%) Architect
9 7 (6.67%) Service Analyst
9 7 (6.67%) Service Desk Analyst
10 6 (5.71%) Support Analyst
11 5 (4.76%) Help Desk Support
11 5 (4.76%) IT Services Manager
11 5 (4.76%) Product Consultant
12 4 (3.81%) Implementation Consultant
12 4 (3.81%) Applications Support
12 4 (3.81%) Senior Analyst
13 3 (2.86%) Applications Support Analyst
13 3 (2.86%) Solutions Architect
Libraries, Frameworks & Software Standards
1 20 (19.05%) .NET
2 17 (16.19%) Web Services
3 16 (15.24%) ASP.NET
4 8 (7.62%) .NET Framework
5 4 (3.81%) HTML
6 3 (2.86%) CGI
6 3 (2.86%) SAML
7 1 (0.95%) XML
7 1 (0.95%) XSL
7 1 (0.95%) CSS
7 1 (0.95%) J2EE
7 1 (0.95%) ASP.NET MVC
7 1 (0.95%) ASP.NET Web Forms
Miscellaneous
1 29 (27.62%) Analytical Skills
2 19 (18.10%) Management Information System
3 11 (10.48%) Enterprise Software
4 5 (4.76%) Client/Server
5 3 (2.86%) GIS
5 3 (2.86%) FlexPod
5 3 (2.86%) Visualisation
6 2 (1.90%) Mathematics
7 1 (0.95%) CMDB
Operating Systems
1 40 (38.10%) Windows
2 8 (7.62%) UNIX
3 4 (3.81%) Windows Server 2008
4 3 (2.86%) Windows Server 2012
5 2 (1.90%) Windows 7
5 2 (1.90%) Windows 8
5 2 (1.90%) Windows XP
5 2 (1.90%) Windows Server 2003
6 1 (0.95%) Linux
Processes & Methodologies
1 89 (84.76%) Service Management
2 79 (75.24%) ITIL
3 20 (19.05%) Service Delivery
4 14 (13.33%) CRM
4 14 (13.33%) Incident Management
4 14 (13.33%) Problem Management
5 13 (12.38%) Project Management
5 13 (12.38%) ITIL V2
5 13 (12.38%) Mentoring
6 12 (11.43%) Time Management
7 10 (9.52%) Coaching
7 10 (9.52%) Configuration Management
7 10 (9.52%) Change Management
8 9 (8.57%) Agile Software Development
8 9 (8.57%) Software Deployment
9 8 (7.62%) PRINCE2
10 7 (6.67%) Six Sigma
10 7 (6.67%) Business Intelligence
10 7 (6.67%) Telemarketing
11 6 (5.71%) ITIL V3
Programming Languages
1 18 (17.14%) SQL
2 16 (15.24%) C#
3 11 (10.48%) PowerShell
4 5 (4.76%) C
5 4 (3.81%) T-SQL
6 3 (2.86%) PHP
6 3 (2.86%) VBA
7 2 (1.90%) Java
8 1 (0.95%) JavaScript
8 1 (0.95%) VBScript
8 1 (0.95%) VB
8 1 (0.95%) VB6
Qualifications
1 28 (26.67%) Degree
2 11 (10.48%) ITIL Certification
2 11 (10.48%) MCP
2 11 (10.48%) Security Cleared
3 9 (8.57%) SC Cleared
4 5 (4.76%) Microsoft Certification
5 3 (2.86%) ITIL Foundation Certificate
6 2 (1.90%) Cisco Certification
6 2 (1.90%) MCSE
6 2 (1.90%) CCNA
7 1 (0.95%) ISEB
7 1 (0.95%) CISSP
7 1 (0.95%) MCSD
7 1 (0.95%) BC Cleared
7 1 (0.95%) DV Cleared
7 1 (0.95%) PRINCE2 Practitioner
7 1 (0.95%) GCIA
7 1 (0.95%) GCIH
7 1 (0.95%) ISEB Practitioner
Quality Assurance & Compliance
1 22 (20.95%) SLA
2 8 (7.62%) COBIT
3 3 (2.86%) ISO/IEC 27001
4 2 (1.90%) ISO 9001
5 1 (0.95%) BS15000
System Software
1 30 (28.57%) Active Directory
2 8 (7.62%) Terminal Services
3 7 (6.67%) VMware Infrastructure
4 3 (2.86%) XenApp
4 3 (2.86%) XenDesktop
5 1 (0.95%) VMware ESXi
5 1 (0.95%) Xen
Systems Management
1 7 (6.67%) SCCM
2 5 (4.76%) Tivoli
3 3 (2.86%) MOM
3 3 (2.86%) Systems Management Server (SMS)
4 2 (1.90%) WSUS
5 1 (0.95%) SCOM
5 1 (0.95%) McAfee ePO
Vendors
1 38 (36.19%) Microsoft
2 13 (12.38%) VMware
3 10 (9.52%) BMC
4 9 (8.57%) FrontRange
5 6 (5.71%) Remedy
5 6 (5.71%) Oracle
6 5 (4.76%) CA
6 5 (4.76%) IBM
7 4 (3.81%) Dell
7 4 (3.81%) LANDesk
8 3 (2.86%) DevExpress
8 3 (2.86%) SolarWinds
8 3 (2.86%) Altiris
8 3 (2.86%) Computacenter
8 3 (2.86%) Citrix
9 2 (1.90%) Business Objects
9 2 (1.90%) Cisco
10 1 (0.95%) CheckPoint
10 1 (0.95%) Avaya
10 1 (0.95%) Juniper
Cornwall
Jobline Staffing
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum + basic+ ote £35k+ben
Posted: 4 days ago
Bristol, Avon
Connectus
Salary: £35000 - £45000 per annum
Posted: 5 days ago
Bristol, Avon
Harvey Nash plc
Salary: £50000 - £65000 per annum + Great Package
Posted: 5 days ago
Bristol
Computer Futures
Salary: £35000 - £40000 per annum + competitive
Posted: 20 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 23 days ago