The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 180 170 191
Rank change year-on-year
-10 +21
Permanent jobs citing ITSM 61 47 24
As % of all permanent IT jobs located in the South West 0.96% 0.89% 0.44%
As % of the Processes & Methodologies category 1.18% 1.09% 0.58%
Number of salaries quoted 51 39 18
Average salary £39,500 £47,500 £40,985
Average salary % change year-on-year
-16.84% +15.89%
90% offered a salary of more than £29,000 £24,800 £25,540
10% offered a salary of more than £75,000 £57,800 £62,500
UK excluding London average salary £37,000 £45,000 £40,000
% change year-on-year
-17.77% +12.50%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5158 4321 4124
As % of all permanent IT jobs located in the South West 81.51% 82.20% 75.60%
Number of salaries quoted 4242 3742 3593
Average salary £40,000 £38,500 £40,000
Average salary % change year-on-year
+3.89% -3.75%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £63,450 £57,500 £56,595
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 23 October 2014.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +17 30 £45,000 -5.26% 7
Bristol +2 19 £39,500 -22.54% 9
Somerset -4 7 £39,250 -0.63% 3
Gloucestershire -18 3 £33,500 -30.92%
Devon -25 2 £17,500 -59.15%
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 23 October 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 113 (94.96%) Service Management
2 96 (80.67%) ITIL
3 50 (42.02%) SQL
4 44 (36.97%) SQL Server
5 42 (35.29%) Microsoft
6 37 (31.09%) Active Directory
6 37 (31.09%) Windows
7 34 (28.57%) SLA
8 28 (23.53%) Mentoring
9 25 (21.01%) MS Office
9 25 (21.01%) Service Delivery
10 19 (15.97%) VMware
10 19 (15.97%) IIS
10 19 (15.97%) Analytical Skills
11 18 (15.13%) CRM
11 18 (15.13%) Configuration Management
12 17 (14.29%) Degree
13 16 (13.45%) Management Information System
13 16 (13.45%) VPN
14 15 (12.61%) Problem Management
15 14 (11.76%) ITIL V3
15 14 (11.76%) MS Excel
16 13 (10.92%) SharePoint
16 13 (10.92%) .NET
16 13 (10.92%) Firewall
16 13 (10.92%) MPLS
17 12 (10.08%) Project Management
17 12 (10.08%) Change Management
17 12 (10.08%) Web Services
17 12 (10.08%) COBIT

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 23 October 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 19 (15.97%) IIS
2 13 (10.92%) SharePoint
3 3 (2.52%) Tomcat
3 3 (2.52%) iPlanet
3 3 (2.52%) SharePoint 2010
4 2 (1.68%) WebSphere
4 2 (1.68%) WebLogic
4 2 (1.68%) OpenROAD
5 1 (0.84%) Oracle Workflow
5 1 (0.84%) MS Exchange
5 1 (0.84%) Lync
5 1 (0.84%) Exchange Server 2010
Applications
1 25 (21.01%) MS Office
2 14 (11.76%) MS Excel
3 3 (2.52%) MS PowerPoint
4 2 (1.68%) MS Visio
5 1 (0.84%) Spreadsheet
Business Applications
1 9 (7.56%) Dynamics CRM
2 4 (3.36%) assyst
3 2 (1.68%) Remedy ITSM
Cloud Services
1 1 (0.84%) SaaS
Communications & Networking
1 16 (13.45%) VPN
2 13 (10.92%) MPLS
2 13 (10.92%) Firewall
3 11 (9.24%) VLAN
4 9 (7.56%) ISDN
5 6 (5.04%) LDAP
6 5 (4.20%) SAN
6 5 (4.20%) NAS
7 4 (3.36%) TCP/IP
7 4 (3.36%) LAN
7 4 (3.36%) WAN
8 3 (2.52%) DHCP
8 3 (2.52%) SNMP
8 3 (2.52%) DNS
9 2 (1.68%) Intranet
9 2 (1.68%) Network Security
10 1 (0.84%) Unified Communications
10 1 (0.84%) Cisco Nexus
10 1 (0.84%) HSRP
10 1 (0.84%) SSL
Database & Business Intelligence
1 44 (36.97%) SQL Server
2 11 (9.24%) Relational Database
3 7 (5.88%) SQL Server Reporting Services
4 4 (3.36%) SQL Server Integration Services
5 3 (2.52%) SQL Server 2008
5 3 (2.52%) PostgreSQL
6 2 (1.68%) RDBMS
Development Applications
1 3 (2.52%) Team Foundation Server
General
1 9 (7.56%) Finance
2 8 (6.72%) Marketing
3 2 (1.68%) Back Office
3 2 (1.68%) Banking
3 2 (1.68%) International Banking
3 2 (1.68%) Aerospace
4 1 (0.84%) Law
4 1 (0.84%) Legal
Job Titles
1 51 (42.86%) Consultant
2 36 (30.25%) Technical Consultant
2 36 (30.25%) ITSM Consultant
3 25 (21.01%) Service Manager
4 20 (16.81%) Solutions Consultant
5 14 (11.76%) Business Consultant
6 12 (10.08%) Service Desk Manager
6 12 (10.08%) Service Management Consultant
6 12 (10.08%) Management Consultant
7 11 (9.24%) Junior
7 11 (9.24%) Junior Consultant
7 11 (9.24%) Junior Technical Consultant
8 8 (6.72%) Analyst
9 7 (5.88%) Sales Consultant
10 6 (5.04%) Support Analyst
10 6 (5.04%) Applications Support
10 6 (5.04%) Head of Service Management
10 6 (5.04%) Implementation Consultant
11 5 (4.20%) Applications Support Analyst
12 4 (3.36%) Operations Manager
Libraries, Frameworks & Software Standards
1 13 (10.92%) .NET
2 12 (10.08%) Web Services
3 10 (8.40%) ASP.NET
4 8 (6.72%) XML
5 7 (5.88%) HTML
6 4 (3.36%) Middleware
7 3 (2.52%) .NET Framework
7 3 (2.52%) ASP.NET MVC
7 3 (2.52%) ASP.NET Web Forms
7 3 (2.52%) XSL
7 3 (2.52%) SAML
7 3 (2.52%) CSS
Miscellaneous
1 19 (15.97%) Analytical Skills
2 16 (13.45%) Management Information System
3 8 (6.72%) Enterprise Software
4 4 (3.36%) Computer Science
5 2 (1.68%) GIS
5 2 (1.68%) Mathematics
5 2 (1.68%) Client/Server
6 1 (0.84%) Mainframe
6 1 (0.84%) Replication
6 1 (0.84%) CLARiiON
6 1 (0.84%) IBM Mainframe
6 1 (0.84%) Open Source
Operating Systems
1 37 (31.09%) Windows
2 9 (7.56%) UNIX
3 6 (5.04%) Linux
4 5 (4.20%) Windows 7
5 3 (2.52%) Windows Server 2008
5 3 (2.52%) Windows Server 2012
6 2 (1.68%) Windows 8
6 2 (1.68%) Windows XP
7 1 (0.84%) Windows Server 2003
Processes & Methodologies
1 113 (94.96%) Service Management
2 96 (80.67%) ITIL
3 28 (23.53%) Mentoring
4 25 (21.01%) Service Delivery
5 18 (15.13%) CRM
5 18 (15.13%) Configuration Management
6 15 (12.61%) Problem Management
7 14 (11.76%) ITIL V3
8 12 (10.08%) Service Desk Management
8 12 (10.08%) Project Management
8 12 (10.08%) Change Management
9 11 (9.24%) PRINCE2
9 11 (9.24%) Software Deployment
9 11 (9.24%) Coaching
10 10 (8.40%) Agile Software Development
10 10 (8.40%) Incident Management
11 9 (7.56%) Asset Management
11 9 (7.56%) Process Management
12 7 (5.88%) Continuous Improvement
13 6 (5.04%) Use Case
Programming Languages
1 50 (42.02%) SQL
2 11 (9.24%) C#
3 10 (8.40%) PowerShell
4 6 (5.04%) T-SQL
5 5 (4.20%) VB
6 4 (3.36%) C
7 3 (2.52%) JavaScript
7 3 (2.52%) VB6
7 3 (2.52%) VBScript
8 2 (1.68%) Java
Qualifications
1 17 (14.29%) Degree
2 10 (8.40%) MCP
3 7 (5.88%) Security Cleared
3 7 (5.88%) ITIL Foundation Certificate
4 6 (5.04%) ITIL Certification
5 5 (4.20%) Microsoft Certification
6 3 (2.52%) ISEB
6 3 (2.52%) MCSD
6 3 (2.52%) ISEB Practitioner
6 3 (2.52%) PRINCE2 Practitioner
7 2 (1.68%) Cisco Certification
8 1 (0.84%) VMware Certified Professional (VCP)
8 1 (0.84%) MCITP
8 1 (0.84%) CISA
8 1 (0.84%) CCNP
8 1 (0.84%) CCDA
8 1 (0.84%) CISSP
8 1 (0.84%) PRINCE2 Certification
Quality Assurance & Compliance
1 34 (28.57%) SLA
2 12 (10.08%) COBIT
3 4 (3.36%) QA
System Software
1 37 (31.09%) Active Directory
2 9 (7.56%) Terminal Services
3 2 (1.68%) VMware Infrastructure
4 1 (0.84%) vSphere
4 1 (0.84%) vCloud
Systems Management
1 8 (6.72%) SCCM
2 3 (2.52%) Puppet
2 3 (2.52%) Vagrant
2 3 (2.52%) Opscode Chef
3 2 (1.68%) Tivoli
4 1 (0.84%) BMC PATROL
4 1 (0.84%) Backup Exec
4 1 (0.84%) WSUS
4 1 (0.84%) SCOM
Vendors
1 42 (35.29%) Microsoft
2 19 (15.97%) VMware
3 10 (8.40%) FrontRange
4 8 (6.72%) Oracle
4 8 (6.72%) BMC
5 5 (4.20%) CA
5 5 (4.20%) LANDesk
6 4 (3.36%) IBM
7 3 (2.52%) Altiris
7 3 (2.52%) DevExpress
7 3 (2.52%) SolarWinds
8 2 (1.68%) Remedy
8 2 (1.68%) Sybase
8 2 (1.68%) Cisco
9 1 (0.84%) CheckPoint
9 1 (0.84%) HP
9 1 (0.84%) Dell
9 1 (0.84%) EMC
9 1 (0.84%) Avaya
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + 5K bonus + 6K Car allowance
Posted: 17 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + Car Allowance+Benefits
Posted: 17 hours ago
Chippenham, Wiltshire
XIST4 IT Recruitment Ltd
Salary: £35-40k + £4k Car Allowance
Posted: 23 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: Yesterday
Yeovil, Somerset
Connectus
Salary: £55000 - £65000 per annum + bonus, pension, health
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £55000 - £60000 per annum + OTE £120,000+car allow+ben
Posted: 3 days ago
Bristol, Avon
CGI
Salary: £45000 - £55000 per annum + benefits
Posted: 7 days ago
Bristol
Networx Recruitment
Salary: £30,000 - £40,000 per year
Posted: 8 days ago
Taunton
CPS Group
Salary: £38000 - £41500 per annum + Benefits
Posted: 8 days ago
Swindon
Progressive Recruitment
Salary: £50000 - £55000 per annum + competitive
Posted: 9 days ago
Bristol, Avon
Osborne Clarke
Salary: Competitive
Posted: 9 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 13 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 13 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 14 days ago
Bristol
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 14 days ago
Taunton
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 21 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 22 days ago
Swindon
Progressive Recruitment
Salary: £40000 - £45000 per annum + competitive
Posted: 23 days ago