The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 169 165 189
Rank change year-on-year
-4 +24
Permanent jobs citing ITSM 81 88 57
As % of all permanent IT jobs located in the South West 1.44% 1.48% 0.92%
As % of the Processes & Methodologies category 1.64% 1.69% 1.09%
Number of salaries quoted 44 80 49
Median salary £37,500 £43,250 £40,000
Median salary % change year-on-year
-13.29% +8.12%
90% offered a salary of more than £22,800 £25,000 £27,000
10% offered a salary of more than £53,050 £62,750 £75,000
UK excluding London median salary £44,000 £42,000 £37,500
% change year-on-year
+4.76% +12.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4954 5197 5227
As % of all permanent IT jobs located in the South West 87.77% 87.39% 84.76%
Number of salaries quoted 4163 4378 4296
Median salary £42,500 £41,500 £40,000
Median salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £28,500 £29,000 £27,500
10% offered a salary of more than £62,500 £61,200 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 30 September 2016.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall 0 27 - - 1
Gloucestershire -9 20 £38,750 +43.51%
Bristol -6 15 £44,000 -9.74%
Somerset +2 9 £24,000 -36.84%
Devon +4 5 - -
Wiltshire -4 5 £41,000 -11.59%
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 30 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 109 (85.16%) Service Management
2 101 (78.91%) ITIL
3 43 (33.59%) Windows
3 43 (33.59%) Microsoft
4 39 (30.47%) Incident Management
5 37 (28.91%) Service Delivery
6 35 (27.34%) SLA
7 33 (25.78%) Management Information System
7 33 (25.78%) VMware
7 33 (25.78%) Problem Management
8 32 (25.00%) VMware Infrastructure
9 31 (24.22%) Analytical Skills
10 30 (23.44%) Active Directory
11 26 (20.31%) MS Excel
11 26 (20.31%) Degree
12 25 (19.53%) Security Cleared
13 24 (18.75%) Change Management
13 24 (18.75%) DNS
14 23 (17.97%) Finance
14 23 (17.97%) Stakeholder Management
15 22 (17.19%) Agile Software Development
15 22 (17.19%) Mentoring
16 21 (16.41%) Continuous Improvement
16 21 (16.41%) Linux
17 20 (15.63%) ITIL Certification
17 20 (15.63%) Firewall
17 20 (15.63%) Data Protection
17 20 (15.63%) Hyper-V
17 20 (15.63%) ITIL V3
18 19 (14.84%) Windows Server

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.59%) MS Exchange
2 6 (4.69%) IIS
2 6 (4.69%) OpenROAD
2 6 (4.69%) WebLogic
2 6 (4.69%) WebSphere
3 5 (3.91%) SharePoint
4 4 (3.13%) Apache
4 4 (3.13%) Jetty
4 4 (3.13%) Tomcat
5 3 (2.34%) BizTalk Server
6 2 (1.56%) Exchange Server 2010
7 1 (0.78%) Blackberry Enterprise Server
7 1 (0.78%) OpenStack
Applications
1 26 (20.31%) MS Excel
2 12 (9.38%) MS PowerPoint
3 8 (6.25%) MS Office
4 3 (2.34%) AutoCAD
4 3 (2.34%) SOLIDWORKS
5 2 (1.56%) MS Visio
Business Applications
1 11 (8.59%) Remedy ITSM
2 3 (2.34%) Unit4 Business World
Cloud Services
1 7 (5.47%) SaaS
2 1 (0.78%) IaaS
2 1 (0.78%) Office 365
2 1 (0.78%) PaaS
Communications & Networking
1 24 (18.75%) DNS
2 20 (15.63%) Firewall
3 15 (11.72%) Internet
3 15 (11.72%) TCP/IP
4 9 (7.03%) MPLS
5 8 (6.25%) VoIP
5 8 (6.25%) VPN
6 6 (4.69%) Intranet
6 6 (4.69%) Junos
6 6 (4.69%) SMTP
6 6 (4.69%) WAN
7 5 (3.91%) LAN
7 5 (3.91%) SMS
8 4 (3.13%) DHCP
8 4 (3.13%) Intrusion Detection
8 4 (3.13%) Network Security
9 3 (2.34%) Broadband
9 3 (2.34%) Cisco IOS
9 3 (2.34%) Structured Cabling
9 3 (2.34%) Wi-Fi
Database & Business Intelligence
1 19 (14.84%) SQL Server
2 7 (5.47%) Relational Database
3 6 (4.69%) RDBMS
4 3 (2.34%) BusinessObjects
4 3 (2.34%) Data Mining
4 3 (2.34%) Data Warehouse
4 3 (2.34%) Hadoop
4 3 (2.34%) OLAP
4 3 (2.34%) Oracle OLAP
4 3 (2.34%) SQL Server Integration Services
Development Applications
1 4 (3.13%) Eclipse
1 4 (3.13%) Visual Studio
General
1 23 (17.97%) Finance
2 15 (11.72%) Telecoms
3 10 (7.81%) Banking
4 8 (6.25%) Back Office
5 4 (3.13%) International Banking
6 2 (1.56%) Electronics
6 2 (1.56%) Manufacturing
7 1 (0.78%) Billing
7 1 (0.78%) Retail
Job Titles
1 29 (22.66%) Analyst
2 13 (10.16%) Support Engineer
3 12 (9.38%) Service Manager
4 11 (8.59%) Consultant
4 11 (8.59%) ITSM Consultant
5 10 (7.81%) Head of Service Management
5 10 (7.81%) Remedy Consultant
5 10 (7.81%) Senior Consultant
5 10 (7.81%) Senior ITSM Consultant
5 10 (7.81%) Senior Remedy Consultant
5 10 (7.81%) Senior Support Consultant
5 10 (7.81%) Support Analyst
5 10 (7.81%) Support Consultant
6 9 (7.03%) Applications Support
7 7 (5.47%) Delivery Manager
7 7 (5.47%) Services Delivery Manager
8 6 (4.69%) Architect
8 6 (4.69%) Network Engineer
8 6 (4.69%) Service Analyst
8 6 (4.69%) SQL Analyst
Libraries, Frameworks & Software Standards
1 10 (7.81%) .NET
2 5 (3.91%) Flash
3 4 (3.13%) CSS
3 4 (3.13%) HTML
3 4 (3.13%) SAML
3 4 (3.13%) Web Services
3 4 (3.13%) XML
4 2 (1.56%) Java EE
5 1 (0.78%) .NET Framework
5 1 (0.78%) ASP.NET
Miscellaneous
1 33 (25.78%) Management Information System
2 31 (24.22%) Analytical Skills
3 17 (13.28%) Data Centre
4 14 (10.94%) Enterprise Software
5 12 (9.38%) Statistics
5 12 (9.38%) User Experience
6 8 (6.25%) Client/Server
6 8 (6.25%) CMDB
7 6 (4.69%) Data Protection Act
7 6 (4.69%) NHS
7 6 (4.69%) Video Conferencing
8 4 (3.13%) Virtual Team
9 3 (2.34%) BYOD
9 3 (2.34%) Driving Licence
9 3 (2.34%) Mathematics
9 3 (2.34%) Physics
9 3 (2.34%) Visualisation
10 2 (1.56%) Distributed Denial-of-Service
10 2 (1.56%) Security Operations Centre
11 1 (0.78%) Learning Management System
Operating Systems
1 43 (33.59%) Windows
2 21 (16.41%) Linux
3 19 (14.84%) Windows Server
4 13 (10.16%) Unix
5 9 (7.03%) Windows Server 2012
6 7 (5.47%) CentOS
7 6 (4.69%) Windows Server 2008
8 4 (3.13%) Red Hat Enterprise Linux
9 3 (2.34%) Windows 10
10 2 (1.56%) Windows 7
11 1 (0.78%) HPUX
11 1 (0.78%) OpenVMS
11 1 (0.78%) Solaris
11 1 (0.78%) Windows Server 2003
11 1 (0.78%) Windows XP
Processes & Methodologies
1 109 (85.16%) Service Management
2 101 (78.91%) ITIL
3 39 (30.47%) Incident Management
4 37 (28.91%) Service Delivery
5 33 (25.78%) Problem Management
6 24 (18.75%) Change Management
7 23 (17.97%) Stakeholder Management
8 22 (17.19%) Agile Software Development
8 22 (17.19%) Mentoring
9 21 (16.41%) Continuous Improvement
10 20 (15.63%) Data Protection
10 20 (15.63%) ITIL V3
11 16 (12.50%) Project Management
11 16 (12.50%) Service Design
12 15 (11.72%) Information Security
13 14 (10.94%) Coaching
14 13 (10.16%) Line Management
14 13 (10.16%) Performance Management
15 12 (9.38%) PRINCE2
15 12 (9.38%) TOGAF
Programming Languages
1 17 (13.28%) SQL
2 16 (12.50%) Java
3 8 (6.25%) C#
4 7 (5.47%) C
4 7 (5.47%) PowerShell
5 6 (4.69%) VB
6 4 (3.13%) JavaScript
6 4 (3.13%) PHP
Qualifications
1 26 (20.31%) Degree
2 25 (19.53%) Security Cleared
3 20 (15.63%) ITIL Certification
4 18 (14.06%) DV Cleared
5 14 (10.94%) CCNA
5 14 (10.94%) Cisco Certification
6 12 (9.38%) Microsoft Certification
7 11 (8.59%) CISSP
7 11 (8.59%) SC Cleared
8 9 (7.03%) ISEB
9 8 (6.25%) MCITP
10 7 (5.47%) CREST Certified
10 7 (5.47%) GCIA
10 7 (5.47%) GCIH
10 7 (5.47%) ITIL Foundation Certificate
10 7 (5.47%) SANS
11 6 (4.69%) JNCIA
12 5 (3.91%) MCP
13 4 (3.13%) CISA
13 4 (3.13%) MCSE
Quality Assurance & Compliance
1 35 (27.34%) SLA
2 12 (9.38%) ISO/IEC 27001
3 4 (3.13%) PCI DSS
4 3 (2.34%) BS7799
4 3 (2.34%) ISO 9001
4 3 (2.34%) QA
System Software
1 32 (25.00%) VMware Infrastructure
2 30 (23.44%) Active Directory
3 20 (15.63%) Hyper-V
4 4 (3.13%) Snort
4 4 (3.13%) Virtual Desktop
4 4 (3.13%) Virtual Machines
5 2 (1.56%) XenApp
5 2 (1.56%) XenDesktop
6 1 (0.78%) Terminal Server
Systems Management
1 8 (6.25%) NetBackup
2 7 (5.47%) RSA enVision
2 7 (5.47%) SCCM
3 3 (2.34%) AirWatch
3 3 (2.34%) Cisco Prime
4 2 (1.56%) Host Intrusion Detection System
4 2 (1.56%) Network Intrusion Detection System
5 1 (0.78%) Backup Exec
5 1 (0.78%) HP Data Protector
5 1 (0.78%) Nagios
5 1 (0.78%) SCOM
Vendors
1 43 (33.59%) Microsoft
2 33 (25.78%) VMware
3 18 (14.06%) Cisco
4 15 (11.72%) Oracle
5 13 (10.16%) HP
6 12 (9.38%) 3PAR
7 11 (8.59%) BMC
7 11 (8.59%) Remedy
8 10 (7.81%) Veeam
9 9 (7.03%) Cadence
9 9 (7.03%) Juniper
10 8 (6.25%) FrontRange
10 8 (6.25%) Veritas
11 7 (5.47%) ArcSight
11 7 (5.47%) Citrix
11 7 (5.47%) LogRhythm
11 7 (5.47%) Red Hat
12 6 (4.69%) CA
12 6 (4.69%) Sybase
13 4 (3.13%) Splunk
Cornwall
Harvey Nash plc
Posted: 3 days ago
Bournemouth
JP Morgan & Chase
Salary: Competative Salary and Benefits
Posted: 4 days ago