The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 198 163 179
Rank change year-on-year
-35 +16
Permanent jobs citing ITSM 43 77 49
As % of all permanent IT jobs located in the South West 0.68% 1.30% 0.86%
As % of the Processes & Methodologies category 0.82% 1.58% 1.11%
Number of salaries quoted 34 62 46
Average salary £39,500 £41,500 £39,469
Average salary % change year-on-year
-4.81% +5.14%
90% offered a salary of more than £27,000 £24,000 £29,800
10% offered a salary of more than £87,500 £51,000 £57,550
UK excluding London average salary £39,000 £45,000 £42,500
% change year-on-year
-13.33% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5245 4864 4405
As % of all permanent IT jobs located in the South West 82.70% 82.32% 77.61%
Number of salaries quoted 4336 4102 3876
Average salary £40,000 £39,250 £38,800
Average salary % change year-on-year
+1.91% +1.15%
90% offered a salary of more than £28,234 £27,500 £26,250
10% offered a salary of more than £62,500 £54,000 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 22 December 2014.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +8 21 £47,500 +11.76%
Bristol +4 16 £39,500 -22.54% 2
Somerset +3 3 £62,500 +92.30% 1
Devon -19 2 £40,223 +67.59%
Gloucestershire -35 1 £27,000 -44.32% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 22 December 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 96 (93.20%) Service Management
2 83 (80.58%) ITIL
3 42 (40.78%) Microsoft
4 41 (39.81%) SQL Server
5 38 (36.89%) SQL
6 36 (34.95%) Windows
7 34 (33.01%) Active Directory
8 27 (26.21%) SLA
9 26 (25.24%) Analytical Skills
10 24 (23.30%) MS Office
11 23 (22.33%) Degree
12 21 (20.39%) Mentoring
13 20 (19.42%) MS Excel
14 19 (18.45%) IIS
14 19 (18.45%) Service Delivery
14 19 (18.45%) Problem Management
15 17 (16.50%) Incident Management
15 17 (16.50%) Firewall
15 17 (16.50%) Management Information System
15 17 (16.50%) VMware
15 17 (16.50%) CRM
16 15 (14.56%) VPN
17 14 (13.59%) VLAN
17 14 (13.59%) SharePoint
17 14 (13.59%) MPLS
17 14 (13.59%) Configuration Management
18 13 (12.62%) Web Services
18 13 (12.62%) .NET
18 13 (12.62%) COBIT
18 13 (12.62%) Coaching

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 22 December 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 19 (18.45%) IIS
2 14 (13.59%) SharePoint
3 5 (4.85%) iPlanet
4 3 (2.91%) MS Exchange
5 2 (1.94%) OpenROAD
5 2 (1.94%) WebSphere
5 2 (1.94%) SharePoint 2010
5 2 (1.94%) Lync
5 2 (1.94%) Exchange Server 2010
5 2 (1.94%) WebLogic
6 1 (0.97%) Oracle Workflow
6 1 (0.97%) Exchange Server 2003
6 1 (0.97%) Tomcat
Applications
1 24 (23.30%) MS Office
2 20 (19.42%) MS Excel
3 5 (4.85%) MS PowerPoint
4 4 (3.88%) MS Visio
5 1 (0.97%) Spreadsheet
Business Applications
1 11 (10.68%) Dynamics CRM
2 4 (3.88%) assyst
3 2 (1.94%) Remedy ITSM
Cloud Services
1 3 (2.91%) SaaS
Communications & Networking
1 17 (16.50%) Firewall
2 15 (14.56%) VPN
3 14 (13.59%) VLAN
3 14 (13.59%) MPLS
4 11 (10.68%) ISDN
5 7 (6.80%) LAN
5 7 (6.80%) WAN
6 6 (5.83%) LDAP
6 6 (5.83%) TCP/IP
7 5 (4.85%) SNMP
8 3 (2.91%) SAN
8 3 (2.91%) NAS
9 2 (1.94%) Unified Communications
9 2 (1.94%) Intranet
9 2 (1.94%) Wireless
9 2 (1.94%) DNS
9 2 (1.94%) DHCP
9 2 (1.94%) VoIP
10 1 (0.97%) IP Telephony
10 1 (0.97%) Network Security
Database & Business Intelligence
1 41 (39.81%) SQL Server
2 9 (8.74%) Relational Database
3 6 (5.83%) SQL Server Reporting Services
4 2 (1.94%) RDBMS
4 2 (1.94%) SQL Server 2008
5 1 (0.97%) PostgreSQL
5 1 (0.97%) SQL Server Integration Services
Development Applications
1 2 (1.94%) Team Foundation Server
General
1 11 (10.68%) Marketing
2 5 (4.85%) Finance
3 4 (3.88%) Legal
4 3 (2.91%) Banking
4 3 (2.91%) Aerospace
4 3 (2.91%) Law
4 3 (2.91%) Back Office
5 2 (1.94%) International Banking
Job Titles
1 40 (38.83%) Consultant
2 30 (29.13%) Service Manager
3 26 (25.24%) ITSM Consultant
4 25 (24.27%) Technical Consultant
5 17 (16.50%) Service Desk Manager
6 15 (14.56%) Solutions Consultant
7 9 (8.74%) Business Consultant
8 7 (6.80%) Junior Consultant
8 7 (6.80%) Junior Technical Consultant
8 7 (6.80%) Junior
8 7 (6.80%) Analyst
8 7 (6.80%) Sales Consultant
9 6 (5.83%) Management Consultant
9 6 (5.83%) IT Services Manager
9 6 (5.83%) Implementation Consultant
9 6 (5.83%) Service Management Consultant
10 4 (3.88%) Business Manager
10 4 (3.88%) Service Analyst
10 4 (3.88%) Operations Manager
10 4 (3.88%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 13 (12.62%) .NET
1 13 (12.62%) Web Services
2 8 (7.77%) ASP.NET
3 7 (6.80%) HTML
4 5 (4.85%) SAML
5 3 (2.91%) XML
6 2 (1.94%) XSL
6 2 (1.94%) Middleware
6 2 (1.94%) .NET Framework
6 2 (1.94%) ASP.NET MVC
6 2 (1.94%) ASP.NET Web Forms
6 2 (1.94%) CSS
7 1 (0.97%) J2EE
Miscellaneous
1 26 (25.24%) Analytical Skills
2 17 (16.50%) Management Information System
3 13 (12.62%) Enterprise Software
4 2 (1.94%) Client/Server
4 2 (1.94%) Mathematics
4 2 (1.94%) Computer Science
5 1 (0.97%) IBM Mainframe
5 1 (0.97%) Open Source
5 1 (0.97%) Mainframe
5 1 (0.97%) GIS
5 1 (0.97%) Replication
5 1 (0.97%) CLARiiON
Operating Systems
1 36 (34.95%) Windows
2 7 (6.80%) Windows Server 2008
3 6 (5.83%) Windows 7
3 6 (5.83%) Windows Server 2012
4 5 (4.85%) UNIX
5 4 (3.88%) Windows 8
5 4 (3.88%) Windows XP
6 3 (2.91%) Windows Server 2003
7 2 (1.94%) Linux
Processes & Methodologies
1 96 (93.20%) Service Management
2 83 (80.58%) ITIL
3 21 (20.39%) Mentoring
4 19 (18.45%) Service Delivery
4 19 (18.45%) Problem Management
5 17 (16.50%) Incident Management
5 17 (16.50%) CRM
6 14 (13.59%) Configuration Management
7 13 (12.62%) Coaching
7 13 (12.62%) Software Deployment
8 12 (11.65%) Change Management
9 11 (10.68%) Project Management
10 9 (8.74%) Agile Software Development
11 8 (7.77%) Asset Management
12 7 (6.80%) Scrum
13 6 (5.83%) Six Sigma
13 6 (5.83%) Use Case
13 6 (5.83%) ITIL V3
14 5 (4.85%) Continuous Improvement
14 5 (4.85%) Service Desk Management
Programming Languages
1 38 (36.89%) SQL
2 11 (10.68%) PowerShell
3 8 (7.77%) C#
4 7 (6.80%) T-SQL
5 4 (3.88%) VB
6 3 (2.91%) C
6 3 (2.91%) Java
7 2 (1.94%) JavaScript
7 2 (1.94%) VBScript
7 2 (1.94%) VB6
Qualifications
1 23 (22.33%) Degree
2 12 (11.65%) MCP
3 9 (8.74%) ITIL Certification
4 8 (7.77%) Security Cleared
5 6 (5.83%) ITIL Foundation Certificate
6 4 (3.88%) Microsoft Certification
7 2 (1.94%) ISEB Practitioner
7 2 (1.94%) MCSD
7 2 (1.94%) ISEB
7 2 (1.94%) PRINCE2 Practitioner
7 2 (1.94%) SC Cleared
8 1 (0.97%) Cisco Certification
8 1 (0.97%) CCDA
8 1 (0.97%) MCITP
8 1 (0.97%) PRINCE2 Certification
Quality Assurance & Compliance
1 27 (26.21%) SLA
2 13 (12.62%) COBIT
3 3 (2.91%) QA
4 1 (0.97%) BS15000
System Software
1 34 (33.01%) Active Directory
2 11 (10.68%) Terminal Services
3 3 (2.91%) VMware Infrastructure
4 1 (0.97%) VMware ESXi
4 1 (0.97%) Xen
Systems Management
1 11 (10.68%) SCCM
2 3 (2.91%) WSUS
3 2 (1.94%) SCOM
4 1 (0.97%) McAfee ePO
4 1 (0.97%) Puppet
4 1 (0.97%) Vagrant
4 1 (0.97%) Opscode Chef
4 1 (0.97%) Tivoli
4 1 (0.97%) BMC PATROL
4 1 (0.97%) Backup Exec
Vendors
1 42 (40.78%) Microsoft
2 17 (16.50%) VMware
3 9 (8.74%) FrontRange
4 8 (7.77%) BMC
5 6 (5.83%) LANDesk
5 6 (5.83%) Oracle
6 5 (4.85%) DevExpress
6 5 (4.85%) SolarWinds
6 5 (4.85%) Altiris
7 3 (2.91%) CA
7 3 (2.91%) Cisco
8 2 (1.94%) IBM
8 2 (1.94%) Sybase
8 2 (1.94%) Dell
8 2 (1.94%) Avaya
8 2 (1.94%) CheckPoint
8 2 (1.94%) Remedy
9 1 (0.97%) McAfee
9 1 (0.97%) BT
9 1 (0.97%) Juniper
Gloucester, Gloucestershire
Reed Professional Services
Salary: £20000 - £22000 per annum + benefits
Posted: 11 hours ago
Bristol, Avon
Boeing
Salary: Competitive
Posted: 10 days ago
Bath, Avon
University of Bath
Salary: From £24,775 to £30,434 per annum
Posted: 17 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 26 days ago