The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 174 199 158
Rank change year-on-year
+25 -41
Permanent jobs citing ITSM 80 44 80
As % of all permanent IT jobs located in the South West 1.40% 0.73% 1.47%
As % of the Processes & Methodologies category 1.59% 0.85% 1.73%
Number of salaries quoted 53 36 66
Average salary £40,000 £31,250 £37,500
Average salary % change year-on-year
+28.00% -16.66%
90% offered a salary of more than £19,000 £22,500 £19,000
10% offered a salary of more than £57,500 £62,500 £51,000
UK excluding London average salary £42,500 £40,150 £39,000
% change year-on-year
+5.85% +2.94%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5019 5189 4618
As % of all permanent IT jobs located in the South West 87.53% 86.48% 84.63%
Number of salaries quoted 4157 4360 3903
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £29,750 £29,000 £26,500
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 11 February 2016.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +12 41 £40,000 +30.08% 3
Bristol +1 18 £60,000 +71.42% 1
Gloucestershire +12 10 £19,000 -9.52% 1
Dorset - 6 £18,500 -
Devon +5 3 £24,000 -40.33%
Cornwall - 2 £52,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 11 February 2016, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 129 (86.58%) Service Management
2 120 (80.54%) ITIL
3 44 (29.53%) Windows
4 40 (26.85%) Project Management
5 39 (26.17%) Degree
6 37 (24.83%) Service Delivery
7 35 (23.49%) Microsoft
8 34 (22.82%) Active Directory
9 32 (21.48%) Finance
10 28 (18.79%) Change Management
11 26 (17.45%) Analytical Skills
12 25 (16.78%) Windows Server
12 25 (16.78%) SQL
13 23 (15.44%) Business Continuity
13 23 (15.44%) ITIL V3
14 22 (14.77%) Management Information System
14 22 (14.77%) SQL Server
14 22 (14.77%) IIS
15 21 (14.09%) Retail
16 19 (12.75%) Analytics
17 18 (12.08%) Big Data
17 18 (12.08%) Smart Meter
17 18 (12.08%) Predictive Analytics
17 18 (12.08%) ISO/IEC 20000
17 18 (12.08%) MS Office
17 18 (12.08%) ISO 9001
17 18 (12.08%) Quality Management
17 18 (12.08%) Business Continuity Management
18 17 (11.41%) .NET
18 17 (11.41%) PowerShell

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 11 February 2016, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 22 (14.77%) IIS
2 11 (7.38%) MS Exchange
3 5 (3.36%) SharePoint
4 3 (2.01%) iPlanet
5 2 (1.34%) Exchange Server 2010
Applications
1 18 (12.08%) MS Office
2 11 (7.38%) MS Excel
3 9 (6.04%) MS PowerPoint
4 5 (3.36%) MS Visio
5 1 (0.67%) MS Project
Business Applications
1 7 (4.70%) Remedy ITSM
2 2 (1.34%) SAP CRM
3 1 (0.67%) Aareon QL
3 1 (0.67%) Dynamics GP
Cloud Services
1 2 (1.34%) Office 365
Communications & Networking
1 12 (8.05%) SNMP
2 9 (6.04%) Wireshark
3 6 (4.03%) Internet
4 5 (3.36%) Firewall
5 4 (2.68%) SMS
5 4 (2.68%) WAN
6 3 (2.01%) Intranet
6 3 (2.01%) LAN
6 3 (2.01%) LDAP
6 3 (2.01%) TCP/IP
7 2 (1.34%) DNS
7 2 (1.34%) Remote Desktop
7 2 (1.34%) SAN
7 2 (1.34%) VoIP
7 2 (1.34%) VPN
8 1 (0.67%) DHCP
8 1 (0.67%) FTP
8 1 (0.67%) HTTP
8 1 (0.67%) Wi-Fi
Database & Business Intelligence
1 22 (14.77%) SQL Server
2 18 (12.08%) Big Data
3 13 (8.72%) Relational Database
4 4 (2.68%) SQL Server Reporting Services
5 2 (1.34%) SQL Server Integration Services
6 1 (0.67%) BusinessObjects
6 1 (0.67%) GIS
6 1 (0.67%) MS Access
6 1 (0.67%) SQL Server Analysis Services
General
1 32 (21.48%) Finance
2 21 (14.09%) Retail
3 14 (9.40%) Banking
4 8 (5.37%) Law
4 8 (5.37%) Manufacturing
5 7 (4.70%) Telecoms
6 5 (3.36%) Investment Banking
6 5 (3.36%) Legal
6 5 (3.36%) Retail Banking
7 3 (2.01%) Back Office
7 3 (2.01%) Billing
7 3 (2.01%) Marketing
8 2 (1.34%) Front Office
Job Titles
1 31 (20.81%) Analyst
2 24 (16.11%) Consultant
3 20 (13.42%) ITSM Consultant
4 19 (12.75%) Business Manager
5 18 (12.08%) Business Relationship Manager
5 18 (12.08%) Relationships Manager
6 16 (10.74%) Business Consultant
6 16 (10.74%) Senior Business Manager
6 16 (10.74%) Senior Manager
6 16 (10.74%) Service Manager
6 16 (10.74%) Technical Consultant
7 15 (10.07%) Senior Relationships Manager
8 13 (8.72%) Support Analyst
9 11 (7.38%) Applications Support
9 11 (7.38%) Applications Support Analyst
9 11 (7.38%) Services Delivery Manager
10 10 (6.71%) Transition Manager
11 9 (6.04%) ITSM Analyst
11 9 (6.04%) Product Analyst
11 9 (6.04%) Products Support Analyst
Libraries, Frameworks & Software Standards
1 17 (11.41%) .NET
2 16 (10.74%) Web Services
3 13 (8.72%) .NET Framework
3 13 (8.72%) ASP.NET
4 6 (4.03%) HTML
5 4 (2.68%) Flash
6 3 (2.01%) CSS
6 3 (2.01%) HTML5
6 3 (2.01%) SAML
7 2 (1.34%) Spine.js
8 1 (0.67%) XML
Miscellaneous
1 26 (17.45%) Analytical Skills
2 22 (14.77%) Management Information System
3 18 (12.08%) Smart Meter
4 10 (6.71%) Computer Science
5 8 (5.37%) Life Science
6 7 (4.70%) Data Centre
7 5 (3.36%) Hedge funds
8 4 (2.68%) Statistics
9 2 (1.34%) Foreign Exchange (FX)
9 2 (1.34%) Mainframe
9 2 (1.34%) NHS
10 1 (0.67%) CMDB
10 1 (0.67%) Data Integration
10 1 (0.67%) Data Structures
10 1 (0.67%) Performance Metrics
10 1 (0.67%) Security Operations Centre
Operating Systems
1 44 (29.53%) Windows
2 25 (16.78%) Windows Server
3 3 (2.01%) Unix
4 1 (0.67%) Windows 7
4 1 (0.67%) Windows 8
4 1 (0.67%) Windows Server 2008
4 1 (0.67%) Windows Server 2012
Processes & Methodologies
1 129 (86.58%) Service Management
2 120 (80.54%) ITIL
3 40 (26.85%) Project Management
4 37 (24.83%) Service Delivery
5 28 (18.79%) Change Management
6 23 (15.44%) Business Continuity
6 23 (15.44%) ITIL V3
7 19 (12.75%) Analytics
8 18 (12.08%) Business Continuity Management
8 18 (12.08%) Predictive Analytics
8 18 (12.08%) Quality Management
9 16 (10.74%) Problem Management
10 15 (10.07%) PRINCE2
11 13 (8.72%) ITIL V2
12 12 (8.05%) Business Development
13 11 (7.38%) Incident Management
14 10 (6.71%) DevOps
15 9 (6.04%) Mentoring
15 9 (6.04%) Network Management
16 8 (5.37%) Stakeholder Management
Programming Languages
1 25 (16.78%) SQL
2 17 (11.41%) PowerShell
3 13 (8.72%) C#
4 3 (2.01%) PHP
4 3 (2.01%) T-SQL
5 1 (0.67%) Python
5 1 (0.67%) Shell Script
5 1 (0.67%) VBA
Qualifications
1 39 (26.17%) Degree
2 13 (8.72%) ISEB
3 12 (8.05%) Security Cleared
4 10 (6.71%) ITIL Certification
5 9 (6.04%) MCP
5 9 (6.04%) MCSE
5 9 (6.04%) Microsoft Certification
5 9 (6.04%) SC Cleared
6 6 (4.03%) ITIL Foundation Certificate
7 5 (3.36%) CCNA
7 5 (3.36%) Cisco Certification
8 4 (2.68%) CISSP
8 4 (2.68%) CREST Certified
8 4 (2.68%) DV Cleared
8 4 (2.68%) GCIA
8 4 (2.68%) GCIH
8 4 (2.68%) SANS
9 3 (2.01%) HNC
10 2 (1.34%) CITP
11 1 (0.67%) MCSA
Quality Assurance & Compliance
1 18 (12.08%) ISO 9001
1 18 (12.08%) ISO/IEC 20000
2 12 (8.05%) SLA
3 8 (5.37%) COBIT
3 8 (5.37%) ISO/IEC 27001
4 4 (2.68%) ISO27002
5 1 (0.67%) GPG13
5 1 (0.67%) QA
System Software
1 34 (22.82%) Active Directory
2 3 (2.01%) Microsoft App-V
2 3 (2.01%) VMware Infrastructure
3 2 (1.34%) Hyper-V
4 1 (0.67%) Snort
Systems Management
1 6 (4.03%) SCCM
2 4 (2.68%) RSA enVision
3 3 (2.01%) Tivoli
4 1 (0.67%) ArcSight ESM
4 1 (0.67%) QRadar
4 1 (0.67%) RSA Security Analytics
4 1 (0.67%) Symantec Endpoint Protection
Vendors
1 35 (23.49%) Microsoft
2 9 (6.04%) Oracle
3 8 (5.37%) Citrix
4 7 (4.70%) BMC
4 7 (4.70%) Remedy
4 7 (4.70%) VMware
5 4 (2.68%) ArcSight
5 4 (2.68%) Cadence
6 3 (2.01%) Altiris
6 3 (2.01%) CA
6 3 (2.01%) Cisco
6 3 (2.01%) DevExpress
6 3 (2.01%) FrontRange
6 3 (2.01%) IBM
6 3 (2.01%) LogRhythm
6 3 (2.01%) SolarWinds
7 2 (1.34%) Salesforce.com
7 2 (1.34%) SAP
8 1 (0.67%) Adobe
8 1 (0.67%) Symantec
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