The first table below looks at the demand for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 141 189 182
Rank change year-on-year
+48 -7
Permanent jobs citing ITSM 83 35 36
As % of all permanent IT jobs located in the South West 1.43% 0.65% 0.64%
As % of the Processes & Methodologies category 1.79% 0.84% 0.83%
Number of salaries quoted 79 28 18
Average salary £49,500 £40,500 £42,500
Average salary % change year-on-year
+22.22% -4.70%
90% offered a salary of more than £27,400 £35,000 £35,000
10% offered a salary of more than £90,000 £57,500 £47,500
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4639 4186 4361
As % of all permanent IT jobs located in the South West 79.91% 77.98% 77.06%
Number of salaries quoted 3856 3678 3713
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £57,000 £54,800
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
ITSM
England

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 17 April 2014.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Wiltshire +2 23 £45,000 +9.75% 1
Bristol +15 22 £51,000 +45.71%
Somerset +10 21 £31,000 -15.64% 2
Gloucestershire +2 3 £49,500 +16.47% 2
Devon - 2 £21,500 - 1
Cornwall - 1 £55,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 17 April 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 143 (90.51%) Service Management
2 80 (50.63%) Finance
3 75 (47.47%) ITIL
4 48 (30.38%) SQL Server
5 41 (25.95%) Service Delivery
6 40 (25.32%) Microsoft
7 38 (24.05%) Oracle
7 38 (24.05%) Business Continuity
7 38 (24.05%) SQL Server Reporting Services
8 37 (23.42%) SQL Server Integration Services
9 35 (22.15%) Business Continuity Planning
9 35 (22.15%) Relational Database
9 35 (22.15%) Windows
9 35 (22.15%) BCP
10 32 (20.25%) CISSP
10 32 (20.25%) CISA
10 32 (20.25%) Root Cause Analysis
11 31 (19.62%) SQL
12 28 (17.72%) Workflow
13 27 (17.09%) MS Office
14 26 (16.46%) Active Directory
15 25 (15.82%) SLA
16 23 (14.56%) XML
17 18 (11.39%) MS Excel
17 18 (11.39%) Service Desk Management
17 18 (11.39%) ServiceNow
18 16 (10.13%) Security Cleared
18 16 (10.13%) Management Information System
19 14 (8.86%) SC Cleared
19 14 (8.86%) SolarWinds

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 17 April 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.16%) IIS
2 2 (1.27%) SharePoint
Applications
1 27 (17.09%) MS Office
2 18 (11.39%) MS Excel
3 1 (0.63%) SPSS
Business Applications
1 3 (1.90%) Remedy ITSM
Cloud Services
1 1 (0.63%) Cloud Computing
Communications & Networking
1 4 (2.53%) TCP/IP
2 3 (1.90%) LDAP
2 3 (1.90%) Internet
2 3 (1.90%) SNMP
3 2 (1.27%) LAN
3 2 (1.27%) WAN
4 1 (0.63%) DHCP
4 1 (0.63%) DNS
4 1 (0.63%) SAN
4 1 (0.63%) DMZ
4 1 (0.63%) Firewall
Database & Business Intelligence
1 48 (30.38%) SQL Server
2 38 (24.05%) SQL Server Reporting Services
3 37 (23.42%) SQL Server Integration Services
4 35 (22.15%) Relational Database
5 3 (1.90%) SQL Server 2008
5 3 (1.90%) SQL Server 2012
5 3 (1.90%) SQL Server 2005
5 3 (1.90%) Crystal Reports
5 3 (1.90%) MS Access
5 3 (1.90%) Data Warehouse
Development Applications
1 3 (1.90%) Visual Studio
General
1 80 (50.63%) Finance
2 3 (1.90%) Banking
3 2 (1.27%) Military
3 2 (1.27%) Electronics
4 1 (0.63%) Telecoms
4 1 (0.63%) Front Office
4 1 (0.63%) Back Office
4 1 (0.63%) Legal
Job Titles
1 58 (36.71%) Analyst
2 35 (22.15%) Applications Support
3 30 (18.99%) Support Analyst
4 29 (18.35%) Consultant
5 28 (17.72%) Senior Analyst
5 28 (17.72%) IT Risk Manager
5 28 (17.72%) Applications Support Analyst
5 28 (17.72%) Senior Support Analyst
5 28 (17.72%) Risk Manager
5 28 (17.72%) Senior Applications Support Analyst
6 24 (15.19%) ITSM Consultant
6 24 (15.19%) Technical Consultant
7 20 (12.66%) Management Consultant
7 20 (12.66%) Service Management Consultant
8 19 (12.03%) Business Consultant
9 15 (9.49%) Security Manager
9 15 (9.49%) Security Assurance Manager
10 13 (8.23%) IT Audit Manager
10 13 (8.23%) Audit Manager
11 12 (7.59%) Operations Analyst
Libraries, Frameworks & Software Standards
1 23 (14.56%) XML
2 3 (1.90%) .NET
2 3 (1.90%) ASP.NET
3 2 (1.27%) Web Services
3 2 (1.27%) WCF
3 2 (1.27%) WPF
3 2 (1.27%) WF
3 2 (1.27%) HTML
4 1 (0.63%) .NET Framework
4 1 (0.63%) Application Packaging
Miscellaneous
1 16 (10.13%) Management Information System
2 6 (3.80%) Computer Science
3 2 (1.27%) NHS
3 2 (1.27%) Cryptography
3 2 (1.27%) Spread Betting
3 2 (1.27%) Mathematics
3 2 (1.27%) Physics
4 1 (0.63%) Statistics
4 1 (0.63%) Visualisation
Operating Systems
1 35 (22.15%) Windows
2 2 (1.27%) Windows 7
3 1 (0.63%) Windows XP
3 1 (0.63%) Windows Server 2003
3 1 (0.63%) Windows Server 2008
Processes & Methodologies
1 143 (90.51%) Service Management
2 75 (47.47%) ITIL
3 41 (25.95%) Service Delivery
4 38 (24.05%) Business Continuity
5 35 (22.15%) BCP
5 35 (22.15%) Business Continuity Planning
6 32 (20.25%) Root Cause Analysis
7 28 (17.72%) Workflow
8 18 (11.39%) Service Desk Management
9 14 (8.86%) Stakeholder Management
9 14 (8.86%) Change Management
9 14 (8.86%) Disaster Recovery
10 11 (6.96%) Quality Management
11 9 (5.70%) Capacity Management
12 7 (4.43%) Information Security
13 4 (2.53%) Asset Management
13 4 (2.53%) Supplier Management
13 4 (2.53%) Capacity Planning
13 4 (2.53%) Performance Monitoring
14 3 (1.90%) Continuous Improvement
Programming Languages
1 31 (19.62%) SQL
2 2 (1.27%) C#
2 2 (1.27%) C++
2 2 (1.27%) JavaScript
3 1 (0.63%) PHP
3 1 (0.63%) T-SQL
3 1 (0.63%) VBA
3 1 (0.63%) PowerShell
Qualifications
1 32 (20.25%) CISSP
1 32 (20.25%) CISA
2 16 (10.13%) Security Cleared
3 14 (8.86%) SC Cleared
4 10 (6.33%) ITIL Certification
5 5 (3.16%) Degree
6 4 (2.53%) Microsoft Certification
7 3 (1.90%) MCP
8 2 (1.27%) ISEB
8 2 (1.27%) MCPD
8 2 (1.27%) MCTS
9 1 (0.63%) MCITP
9 1 (0.63%) A+ Certification
Quality Assurance & Compliance
1 25 (15.82%) SLA
2 4 (2.53%) QA
System Software
1 26 (16.46%) Active Directory
2 1 (0.63%) VMware Infrastructure
Systems Management
1 13 (8.23%) Nagios
1 13 (8.23%) SCOM
1 13 (8.23%) HP SIM
2 3 (1.90%) WMI
2 3 (1.90%) SCCM
3 1 (0.63%) DameWare
Vendors
1 40 (25.32%) Microsoft
2 38 (24.05%) Oracle
3 18 (11.39%) ServiceNow
4 14 (8.86%) SolarWinds
5 13 (8.23%) HP
6 3 (1.90%) Remedy
7 1 (0.63%) VMware
7 1 (0.63%) SAP
7 1 (0.63%) Cisco
Cheltenham
GCHQ
Salary: £Competitive
Posted: 2 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £29000 per annum + ben+training
Posted: 5 days ago
Cheltenham, Gloucestershire
GCHQ
Salary: Competitive
Posted: 9 days ago