The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 168 190 200
Rank change year-on-year
+22 +10
Permanent jobs citing ITSM 59 21 17
As % of all permanent IT jobs located in the South West 0.95% 0.41% 0.30%
As % of the Processes & Methodologies category 1.19% 0.50% 0.40%
Number of salaries quoted 52 18 12
Average salary £41,000 £45,125 £38,750
Average salary % change year-on-year
-9.14% +16.45%
90% offered a salary of more than £27,000 £30,425 £30,250
10% offered a salary of more than £64,750 £51,000 £52,500
UK excluding London average salary £41,000 £42,500 £40,000
% change year-on-year
-3.52% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4956 4161 4246
As % of all permanent IT jobs located in the South West 79.94% 80.41% 75.34%
Number of salaries quoted 4001 3545 3748
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,500 £26,500 £27,500
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 22 August 2014.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +13 26 £45,000 -4.00% 2
Bristol +11 17 £34,000 -33.33% 2
Somerset -16 9 £45,000 +28.57% 2
Gloucestershire 0 4 £38,750 +55.00% 1
Cornwall - 2 £55,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 22 August 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 122 (91.73%) Service Management
2 93 (69.92%) ITIL
3 45 (33.83%) SQL
4 39 (29.32%) SQL Server
5 35 (26.32%) Service Delivery
6 33 (24.81%) Finance
6 33 (24.81%) Active Directory
7 30 (22.56%) SLA
7 30 (22.56%) Windows
8 29 (21.80%) Microsoft
9 18 (13.53%) Service Desk Management
10 16 (12.03%) Root Cause Analysis
11 15 (11.28%) ITIL V3
11 15 (11.28%) Relational Database
11 15 (11.28%) Oracle
11 15 (11.28%) MS Office
12 14 (10.53%) BCP
12 14 (10.53%) Business Continuity
12 14 (10.53%) Business Continuity Planning
13 13 (9.77%) Incident Management
13 13 (9.77%) XML
14 11 (8.27%) Change Management
14 11 (8.27%) CISA
14 11 (8.27%) PRINCE2
14 11 (8.27%) CISSP
14 11 (8.27%) SQL Server Integration Services
14 11 (8.27%) SQL Server Reporting Services
15 10 (7.52%) ITIL Foundation Certificate
15 10 (7.52%) IIS
15 10 (7.52%) Process Management

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 22 August 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (7.52%) IIS
2 3 (2.26%) Tomcat
2 3 (2.26%) SharePoint
3 2 (1.50%) OpenROAD
3 2 (1.50%) WebLogic
3 2 (1.50%) SharePoint 2010
3 2 (1.50%) WebSphere
Applications
1 15 (11.28%) MS Office
2 6 (4.51%) MS Excel
3 3 (2.26%) MS PowerPoint
4 2 (1.50%) MS Visio
Business Applications
1 5 (3.76%) Remedy ITSM
2 4 (3.01%) assyst
3 1 (0.75%) Dynamics CRM
Communications & Networking
1 6 (4.51%) LDAP
2 5 (3.76%) SAN
2 5 (3.76%) VPN
3 4 (3.01%) TCP/IP
3 4 (3.01%) NAS
4 3 (2.26%) DNS
4 3 (2.26%) LAN
4 3 (2.26%) WAN
4 3 (2.26%) DHCP
4 3 (2.26%) SNMP
5 2 (1.50%) MPLS
5 2 (1.50%) Intranet
5 2 (1.50%) Firewall
5 2 (1.50%) Network Security
6 1 (0.75%) VLAN
6 1 (0.75%) HSRP
6 1 (0.75%) Cisco Nexus
6 1 (0.75%) EIGRP
6 1 (0.75%) VRRP
6 1 (0.75%) BGP
Database & Business Intelligence
1 39 (29.32%) SQL Server
2 15 (11.28%) Relational Database
3 11 (8.27%) SQL Server Integration Services
3 11 (8.27%) SQL Server Reporting Services
4 5 (3.76%) SQL Server 2008
5 3 (2.26%) SQL Server 2005
5 3 (2.26%) SQL Server 2012
5 3 (2.26%) PostgreSQL
5 3 (2.26%) Crystal Reports
6 2 (1.50%) RDBMS
Development Applications
1 2 (1.50%) Team Foundation Server
General
1 33 (24.81%) Finance
2 4 (3.01%) Marketing
3 3 (2.26%) Back Office
4 2 (1.50%) Aerospace
4 2 (1.50%) International Banking
4 2 (1.50%) Banking
5 1 (0.75%) Front Office
Job Titles
1 44 (33.08%) Consultant
2 36 (27.07%) Technical Consultant
3 34 (25.56%) ITSM Consultant
4 22 (16.54%) Analyst
5 18 (13.53%) Management Consultant
5 18 (13.53%) Business Consultant
5 18 (13.53%) Service Management Consultant
5 18 (13.53%) Solutions Consultant
6 15 (11.28%) Support Analyst
7 14 (10.53%) Service Manager
8 13 (9.77%) Applications Support
9 12 (9.02%) Applications Support Analyst
10 11 (8.27%) IT Risk Manager
10 11 (8.27%) Junior Consultant
10 11 (8.27%) Junior
10 11 (8.27%) Audit Manager
10 11 (8.27%) IT Audit Manager
10 11 (8.27%) Risk Manager
10 11 (8.27%) Junior Technical Consultant
11 10 (7.52%) Senior Applications Support Analyst
Libraries, Frameworks & Software Standards
1 13 (9.77%) XML
2 6 (4.51%) ASP.NET
2 6 (4.51%) .NET
2 6 (4.51%) Web Services
3 3 (2.26%) HTML
3 3 (2.26%) Middleware
4 2 (1.50%) XSL
4 2 (1.50%) CSS
4 2 (1.50%) ASP.NET MVC
4 2 (1.50%) ASP.NET Web Forms
4 2 (1.50%) .NET Framework
Miscellaneous
1 10 (7.52%) Management Information System
2 8 (6.02%) Computer Science
3 4 (3.01%) Spread Betting
4 2 (1.50%) Client/Server
4 2 (1.50%) GIS
5 1 (0.75%) Statistics
5 1 (0.75%) Mathematics
5 1 (0.75%) Enterprise Software
Operating Systems
1 30 (22.56%) Windows
2 9 (6.77%) UNIX
3 6 (4.51%) Linux
4 5 (3.76%) Windows 7
5 3 (2.26%) Windows Server 2008
6 2 (1.50%) Windows XP
6 2 (1.50%) Windows 8
6 2 (1.50%) Windows Server 2012
7 1 (0.75%) Windows Server 2003
Processes & Methodologies
1 122 (91.73%) Service Management
2 93 (69.92%) ITIL
3 35 (26.32%) Service Delivery
4 18 (13.53%) Service Desk Management
5 16 (12.03%) Root Cause Analysis
6 15 (11.28%) ITIL V3
7 14 (10.53%) BCP
7 14 (10.53%) Business Continuity
7 14 (10.53%) Business Continuity Planning
8 13 (9.77%) Incident Management
9 11 (8.27%) Change Management
9 11 (8.27%) PRINCE2
10 10 (7.52%) Process Management
11 9 (6.77%) Workflow
11 9 (6.77%) Stakeholder Management
11 9 (6.77%) Disaster Recovery
11 9 (6.77%) Configuration Management
12 8 (6.02%) CRM
13 7 (5.26%) Asset Management
13 7 (5.26%) Continuous Improvement
Programming Languages
1 45 (33.83%) SQL
2 7 (5.26%) C#
3 4 (3.01%) VB
3 4 (3.01%) PowerShell
4 2 (1.50%) Java
4 2 (1.50%) JavaScript
4 2 (1.50%) C
4 2 (1.50%) T-SQL
4 2 (1.50%) VBScript
4 2 (1.50%) VB6
Qualifications
1 11 (8.27%) CISA
1 11 (8.27%) CISSP
2 10 (7.52%) ITIL Foundation Certificate
3 8 (6.02%) ITIL Certification
3 8 (6.02%) Degree
4 7 (5.26%) Security Cleared
5 3 (2.26%) Microsoft Certification
6 2 (1.50%) Cisco Certification
6 2 (1.50%) ISEB
6 2 (1.50%) MCP
6 2 (1.50%) MCSD
6 2 (1.50%) PRINCE2 Practitioner
6 2 (1.50%) ISEB Practitioner
7 1 (0.75%) VMware Certified Professional (VCP)
7 1 (0.75%) SC Cleared
7 1 (0.75%) CCNP
7 1 (0.75%) CCDA
7 1 (0.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 30 (22.56%) SLA
2 7 (5.26%) QA
2 7 (5.26%) COBIT
System Software
1 33 (24.81%) Active Directory
2 1 (0.75%) vCloud
2 1 (0.75%) vSphere
2 1 (0.75%) VMware Infrastructure
2 1 (0.75%) Terminal Services
Systems Management
1 7 (5.26%) SCCM
2 3 (2.26%) WMI
2 3 (2.26%) Opscode Chef
2 3 (2.26%) Vagrant
2 3 (2.26%) Puppet
3 2 (1.50%) Tivoli
4 1 (0.75%) BMC PATROL
Vendors
1 29 (21.80%) Microsoft
2 15 (11.28%) Oracle
3 10 (7.52%) VMware
4 7 (5.26%) ServiceNow
5 5 (3.76%) FrontRange
5 5 (3.76%) CA
5 5 (3.76%) Remedy
6 3 (2.26%) IBM
6 3 (2.26%) BMC
7 2 (1.50%) Cisco
7 2 (1.50%) Sybase
8 1 (0.75%) HP
Bath, Avon
Resource Management
Salary: £26000 - £35000 per annum + bonus + benefits
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Excellent Benefits + Bonus
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + car allow +bonus +ben
Posted: 3 days ago
Bath, Avon
University of Bath
Salary: From £30,728 to £36,661 per annum
Posted: 10 days ago
Gloucester, Gloucestershire
Horizon Nuclear Power Services Ltd
Salary: Competitive plus significant benefits
Posted: 22 days ago
Bristol
Templeton and Partners - SAP & UK Account
Salary: £55k - 75k per year + Excellent Benefits
Posted: 24 days ago