The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 190 148 189
Rank change year-on-year
-42 +41
Permanent jobs citing ITSM 44 79 45
As % of all permanent IT jobs located in the South West 0.73% 1.43% 0.81%
As % of the Processes & Methodologies category 0.88% 1.75% 1.02%
Number of salaries quoted 33 63 45
Average salary £39,500 £32,500 £39,469
Average salary % change year-on-year
+21.53% -17.65%
90% offered a salary of more than £22,500 £19,000 £32,250
10% offered a salary of more than £62,500 £51,000 £57,500
UK excluding London average salary £40,612 £40,000 £45,000
% change year-on-year
+1.52% -11.11%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5001 4516 4411
As % of all permanent IT jobs located in the South West 83.10% 81.93% 78.94%
Number of salaries quoted 4208 3815 3888
Average salary £40,000 £39,000 £38,000
Average salary % change year-on-year
+2.56% +2.63%
90% offered a salary of more than £29,000 £26,500 £26,500
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 23 January 2015.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +12 25 £32,500 -27.77% 6
Bristol -5 11 £40,000 -21.56% 1
Somerset -6 3 £62,500 +92.30% 3
Gloucestershire -10 3 £21,000 -
Devon -21 2 £40,223 +111.70%
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 23 January 2015, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 95 (90.48%) Service Management
2 81 (77.14%) ITIL
3 42 (40.00%) Microsoft
4 39 (37.14%) Windows
5 37 (35.24%) SQL Server
6 34 (32.38%) SQL
6 34 (32.38%) Active Directory
7 30 (28.57%) Analytical Skills
8 27 (25.71%) Degree
8 27 (25.71%) SLA
9 23 (21.90%) MS Office
9 23 (21.90%) MS Excel
10 22 (20.95%) Management Information System
11 19 (18.10%) Firewall
11 19 (18.10%) CRM
11 19 (18.10%) IIS
12 18 (17.14%) Problem Management
12 18 (17.14%) Mentoring
13 17 (16.19%) Incident Management
13 17 (16.19%) Service Delivery
14 16 (15.24%) VMware
15 15 (14.29%) SharePoint
15 15 (14.29%) MCP
15 15 (14.29%) .NET
16 14 (13.33%) Web Services
16 14 (13.33%) VPN
16 14 (13.33%) Change Management
16 14 (13.33%) MPLS
16 14 (13.33%) Configuration Management
16 14 (13.33%) VLAN

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 23 January 2015, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 19 (18.10%) IIS
2 15 (14.29%) SharePoint
3 5 (4.76%) iPlanet
4 4 (3.81%) MS Exchange
5 2 (1.90%) WebLogic
5 2 (1.90%) OpenROAD
5 2 (1.90%) Lync
5 2 (1.90%) Exchange Server 2010
5 2 (1.90%) SharePoint 2010
5 2 (1.90%) WebSphere
6 1 (0.95%) Exchange Server 2003
6 1 (0.95%) Oracle Workflow
Applications
1 23 (21.90%) MS Office
1 23 (21.90%) MS Excel
2 3 (2.86%) MS PowerPoint
3 2 (1.90%) MS Visio
3 2 (1.90%) Spreadsheet
Business Applications
1 11 (10.48%) Dynamics CRM
2 5 (4.76%) assyst
3 4 (3.81%) Remedy ITSM
Cloud Services
1 3 (2.86%) SaaS
Communications & Networking
1 19 (18.10%) Firewall
2 14 (13.33%) VPN
2 14 (13.33%) MPLS
2 14 (13.33%) VLAN
3 11 (10.48%) ISDN
4 7 (6.67%) TCP/IP
5 5 (4.76%) SNMP
5 5 (4.76%) WAN
5 5 (4.76%) LAN
5 5 (4.76%) LDAP
6 2 (1.90%) VoIP
6 2 (1.90%) Wireless
6 2 (1.90%) Intranet
6 2 (1.90%) SAN
6 2 (1.90%) NAS
6 2 (1.90%) Unified Communications
7 1 (0.95%) IP Telephony
7 1 (0.95%) Multicast
7 1 (0.95%) Network Security
7 1 (0.95%) Internet
Database & Business Intelligence
1 37 (35.24%) SQL Server
2 8 (7.62%) Relational Database
3 7 (6.67%) SQL Server Reporting Services
4 2 (1.90%) RDBMS
4 2 (1.90%) SQL Server 2008
4 2 (1.90%) SQL Server Integration Services
Development Applications
1 2 (1.90%) Team Foundation Server
2 1 (0.95%) Visual Studio
General
1 11 (10.48%) Marketing
2 6 (5.71%) Finance
3 5 (4.76%) Legal
3 5 (4.76%) Back Office
4 4 (3.81%) Law
4 4 (3.81%) German Language
5 3 (2.86%) Banking
6 2 (1.90%) Telecoms
6 2 (1.90%) Aerospace
6 2 (1.90%) International Banking
Job Titles
1 36 (34.29%) Consultant
2 29 (27.62%) Service Manager
3 23 (21.90%) ITSM Consultant
4 20 (19.05%) Technical Consultant
5 17 (16.19%) Service Desk Manager
6 11 (10.48%) Solutions Consultant
7 10 (9.52%) Business Consultant
8 9 (8.57%) Analyst
9 7 (6.67%) Sales Executive
9 7 (6.67%) Sales Consultant
10 6 (5.71%) Implementation Consultant
10 6 (5.71%) IT Services Manager
11 5 (4.76%) Service Management Consultant
11 5 (4.76%) Business Manager
11 5 (4.76%) Management Consultant
12 4 (3.81%) Service Analyst
12 4 (3.81%) Service Desk Analyst
13 3 (2.86%) Applications Support Analyst
13 3 (2.86%) Help Desk Support
13 3 (2.86%) Sales Manager
Libraries, Frameworks & Software Standards
1 15 (14.29%) .NET
2 14 (13.33%) Web Services
3 9 (8.57%) ASP.NET
4 7 (6.67%) HTML
5 5 (4.76%) SAML
6 4 (3.81%) .NET Framework
7 3 (2.86%) XML
8 2 (1.90%) XSL
8 2 (1.90%) CSS
8 2 (1.90%) ASP.NET Web Forms
8 2 (1.90%) ASP.NET MVC
9 1 (0.95%) Middleware
9 1 (0.95%) J2EE
Miscellaneous
1 30 (28.57%) Analytical Skills
2 22 (20.95%) Management Information System
3 13 (12.38%) Enterprise Software
4 3 (2.86%) Mathematics
5 2 (1.90%) Client/Server
6 1 (0.95%) Computer Science
6 1 (0.95%) IBM Mainframe
6 1 (0.95%) Open Source
6 1 (0.95%) Visualisation
6 1 (0.95%) Mainframe
6 1 (0.95%) Replication
6 1 (0.95%) CLARiiON
Operating Systems
1 39 (37.14%) Windows
2 7 (6.67%) Windows 7
2 7 (6.67%) UNIX
3 5 (4.76%) Windows Server 2008
4 4 (3.81%) Windows Server 2012
5 3 (2.86%) Windows Server 2003
6 2 (1.90%) Linux
6 2 (1.90%) Windows XP
6 2 (1.90%) Windows 8
Processes & Methodologies
1 95 (90.48%) Service Management
2 81 (77.14%) ITIL
3 19 (18.10%) CRM
4 18 (17.14%) Problem Management
4 18 (17.14%) Mentoring
5 17 (16.19%) Incident Management
5 17 (16.19%) Service Delivery
6 14 (13.33%) Change Management
6 14 (13.33%) Configuration Management
6 14 (13.33%) Coaching
7 13 (12.38%) Software Deployment
7 13 (12.38%) Project Management
8 10 (9.52%) Agile Software Development
9 8 (7.62%) Asset Management
10 7 (6.67%) Scrum
10 7 (6.67%) PRINCE2
11 6 (5.71%) Six Sigma
11 6 (5.71%) Use Case
12 5 (4.76%) Stakeholder Management
13 4 (3.81%) Business Intelligence
Programming Languages
1 34 (32.38%) SQL
2 10 (9.52%) PowerShell
3 9 (8.57%) C#
4 7 (6.67%) T-SQL
5 4 (3.81%) C
5 4 (3.81%) VB
5 4 (3.81%) Java
6 2 (1.90%) JavaScript
6 2 (1.90%) VBScript
6 2 (1.90%) VB6
7 1 (0.95%) VBA
7 1 (0.95%) PHP
Qualifications
1 27 (25.71%) Degree
2 15 (14.29%) MCP
3 11 (10.48%) ITIL Certification
4 9 (8.57%) Security Cleared
5 7 (6.67%) ITIL Foundation Certificate
5 7 (6.67%) Microsoft Certification
6 3 (2.86%) SC Cleared
6 3 (2.86%) Cisco Certification
7 2 (1.90%) MCSD
7 2 (1.90%) MCSE
7 2 (1.90%) ISEB
7 2 (1.90%) CCNA
7 2 (1.90%) PRINCE2 Practitioner
7 2 (1.90%) ISEB Practitioner
8 1 (0.95%) MCITP
8 1 (0.95%) GCIA
8 1 (0.95%) GCIH
8 1 (0.95%) DV Cleared
8 1 (0.95%) CCDA
8 1 (0.95%) CISSP
Quality Assurance & Compliance
1 27 (25.71%) SLA
2 12 (11.43%) COBIT
3 2 (1.90%) QA
4 1 (0.95%) ISO/IEC 27001
4 1 (0.95%) BS15000
System Software
1 34 (32.38%) Active Directory
2 11 (10.48%) Terminal Services
3 3 (2.86%) VMware Infrastructure
4 1 (0.95%) Xen
4 1 (0.95%) VMware ESXi
Systems Management
1 11 (10.48%) SCCM
2 3 (2.86%) WSUS
2 3 (2.86%) Tivoli
3 2 (1.90%) SCOM
4 1 (0.95%) McAfee ePO
4 1 (0.95%) BMC PATROL
4 1 (0.95%) Backup Exec
Vendors
1 42 (40.00%) Microsoft
2 16 (15.24%) VMware
3 11 (10.48%) FrontRange
4 10 (9.52%) BMC
5 7 (6.67%) Oracle
6 6 (5.71%) LANDesk
7 5 (4.76%) Altiris
7 5 (4.76%) SolarWinds
7 5 (4.76%) DevExpress
7 5 (4.76%) CA
8 4 (3.81%) IBM
8 4 (3.81%) Remedy
9 3 (2.86%) Cisco
10 2 (1.90%) Sybase
10 2 (1.90%) Dell
10 2 (1.90%) CheckPoint
10 2 (1.90%) Avaya
11 1 (0.95%) McAfee
11 1 (0.95%) BT
11 1 (0.95%) Juniper
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