The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 184 189 201
Rank change year-on-year
+5 +12
Permanent jobs citing ITSM 60 21 15
As % of all permanent IT jobs located in the South West 0.97% 0.41% 0.26%
As % of the Processes & Methodologies category 1.20% 0.51% 0.34%
Number of salaries quoted 52 18 10
Average salary £40,500 £46,875 £37,500
Average salary % change year-on-year
-13.60% +25.00%
90% offered a salary of more than £27,000 £26,750 £31,575
10% offered a salary of more than £74,150 £51,000 £53,500
UK excluding London average salary £39,500 £40,000 £40,000
% change year-on-year
-1.25% -
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5004 4133 4365
As % of all permanent IT jobs located in the South West 81.05% 81.60% 75.61%
Number of salaries quoted 4092 3558 3833
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 23 September 2014.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +14 32 £42,500 -10.52% 3
Bristol +1 16 £36,750 -27.94% 4
Somerset -10 8 £42,250 +6.96% 1
Gloucestershire -5 2 £40,000 +60.00% 1
Devon -21 2 £17,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 23 September 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 119 (93.70%) Service Management
2 99 (77.95%) ITIL
3 50 (39.37%) SQL
4 43 (33.86%) SQL Server
5 38 (29.92%) Microsoft
6 34 (26.77%) Active Directory
7 32 (25.20%) Windows
8 31 (24.41%) Mentoring
9 30 (23.62%) SLA
10 28 (22.05%) Service Delivery
11 22 (17.32%) Finance
12 21 (16.54%) MS Office
13 18 (14.17%) Analytical Skills
14 16 (12.60%) IIS
15 15 (11.81%) VMware
15 15 (11.81%) ITIL V3
15 15 (11.81%) Service Desk Management
16 14 (11.02%) Degree
17 13 (10.24%) Configuration Management
17 13 (10.24%) Incident Management
18 12 (9.45%) Relational Database
18 12 (9.45%) Management Information System
18 12 (9.45%) CRM
19 11 (8.66%) PRINCE2
19 11 (8.66%) Web Services
19 11 (8.66%) .NET
19 11 (8.66%) Project Management
19 11 (8.66%) COBIT
20 10 (7.87%) Process Management
20 10 (7.87%) Change Management

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 23 September 2014, IT jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 16 (12.60%) IIS
2 7 (5.51%) SharePoint
3 3 (2.36%) Tomcat
4 2 (1.57%) WebSphere
4 2 (1.57%) SharePoint 2010
4 2 (1.57%) OpenROAD
4 2 (1.57%) iPlanet
4 2 (1.57%) WebLogic
5 1 (0.79%) Oracle Workflow
5 1 (0.79%) Lync
5 1 (0.79%) Exchange Server 2010
5 1 (0.79%) MS Exchange
Applications
1 21 (16.54%) MS Office
2 8 (6.30%) MS Excel
3 3 (2.36%) MS PowerPoint
4 2 (1.57%) MS Visio
Business Applications
1 5 (3.94%) Dynamics CRM
2 4 (3.15%) assyst
3 3 (2.36%) Remedy ITSM
Communications & Networking
1 10 (7.87%) VPN
2 7 (5.51%) MPLS
2 7 (5.51%) Firewall
3 6 (4.72%) LDAP
4 5 (3.94%) ISDN
4 5 (3.94%) SAN
4 5 (3.94%) NAS
4 5 (3.94%) VLAN
5 4 (3.15%) TCP/IP
5 4 (3.15%) LAN
5 4 (3.15%) WAN
6 3 (2.36%) DHCP
6 3 (2.36%) SNMP
6 3 (2.36%) DNS
7 2 (1.57%) Intranet
7 2 (1.57%) Network Security
8 1 (0.79%) Unified Communications
8 1 (0.79%) Cisco Nexus
8 1 (0.79%) HSRP
8 1 (0.79%) Wireless
Database & Business Intelligence
1 43 (33.86%) SQL Server
2 12 (9.45%) Relational Database
3 8 (6.30%) SQL Server Reporting Services
4 6 (4.72%) SQL Server Integration Services
5 3 (2.36%) SQL Server 2008
5 3 (2.36%) PostgreSQL
6 2 (1.57%) RDBMS
7 1 (0.79%) Crystal Reports
7 1 (0.79%) SQL Server 2012
7 1 (0.79%) SQL Server 2005
Development Applications
1 2 (1.57%) Team Foundation Server
General
1 22 (17.32%) Finance
2 6 (4.72%) Marketing
3 2 (1.57%) Back Office
3 2 (1.57%) Aerospace
3 2 (1.57%) Banking
3 2 (1.57%) International Banking
Job Titles
1 52 (40.94%) Consultant
2 40 (31.50%) Technical Consultant
2 40 (31.50%) ITSM Consultant
3 22 (17.32%) Solutions Consultant
4 18 (14.17%) Service Manager
5 16 (12.60%) Business Consultant
6 15 (11.81%) Management Consultant
6 15 (11.81%) Service Management Consultant
7 14 (11.02%) Analyst
8 13 (10.24%) Junior
8 13 (10.24%) Junior Consultant
8 13 (10.24%) Junior Technical Consultant
9 8 (6.30%) Applications Support
9 8 (6.30%) Support Analyst
10 7 (5.51%) Sales Consultant
10 7 (5.51%) Applications Support Analyst
10 7 (5.51%) Head of Service Management
11 6 (4.72%) Risk Manager
11 6 (4.72%) IT Audit Manager
11 6 (4.72%) IT Risk Manager
Libraries, Frameworks & Software Standards
1 11 (8.66%) Web Services
1 11 (8.66%) .NET
2 9 (7.09%) ASP.NET
2 9 (7.09%) XML
3 5 (3.94%) HTML
4 4 (3.15%) Middleware
5 2 (1.57%) .NET Framework
5 2 (1.57%) ASP.NET MVC
5 2 (1.57%) ASP.NET Web Forms
5 2 (1.57%) XSL
5 2 (1.57%) SAML
5 2 (1.57%) CSS
Miscellaneous
1 18 (14.17%) Analytical Skills
2 12 (9.45%) Management Information System
3 8 (6.30%) Computer Science
4 4 (3.15%) Spread Betting
5 3 (2.36%) Enterprise Software
6 2 (1.57%) GIS
6 2 (1.57%) Client/Server
7 1 (0.79%) Mainframe
7 1 (0.79%) Replication
7 1 (0.79%) CLARiiON
7 1 (0.79%) Mathematics
7 1 (0.79%) IBM Mainframe
7 1 (0.79%) Open Source
Operating Systems
1 32 (25.20%) Windows
2 9 (7.09%) UNIX
3 6 (4.72%) Linux
4 5 (3.94%) Windows 7
5 3 (2.36%) Windows Server 2008
5 3 (2.36%) Windows Server 2012
6 2 (1.57%) Windows 8
6 2 (1.57%) Windows XP
7 1 (0.79%) Windows Server 2003
Processes & Methodologies
1 119 (93.70%) Service Management
2 99 (77.95%) ITIL
3 31 (24.41%) Mentoring
4 28 (22.05%) Service Delivery
5 15 (11.81%) ITIL V3
5 15 (11.81%) Service Desk Management
6 13 (10.24%) Configuration Management
6 13 (10.24%) Incident Management
7 12 (9.45%) CRM
8 11 (8.66%) PRINCE2
8 11 (8.66%) Project Management
9 10 (7.87%) Change Management
9 10 (7.87%) Process Management
10 9 (7.09%) Asset Management
11 8 (6.30%) Agile Software Development
11 8 (6.30%) Business Continuity
11 8 (6.30%) Problem Management
11 8 (6.30%) BCP
11 8 (6.30%) Business Continuity Planning
11 8 (6.30%) Root Cause Analysis
Programming Languages
1 50 (39.37%) SQL
2 10 (7.87%) C#
3 9 (7.09%) PowerShell
4 4 (3.15%) VB
4 4 (3.15%) T-SQL
5 2 (1.57%) VBScript
5 2 (1.57%) Java
5 2 (1.57%) JavaScript
5 2 (1.57%) VB6
5 2 (1.57%) C
Qualifications
1 14 (11.02%) Degree
2 7 (5.51%) Security Cleared
2 7 (5.51%) ITIL Foundation Certificate
2 7 (5.51%) ITIL Certification
3 6 (4.72%) CISA
3 6 (4.72%) CISSP
4 5 (3.94%) MCP
5 3 (2.36%) Microsoft Certification
6 2 (1.57%) Cisco Certification
6 2 (1.57%) MCSD
6 2 (1.57%) ISEB Practitioner
6 2 (1.57%) PRINCE2 Practitioner
6 2 (1.57%) ISEB
7 1 (0.79%) VMware Certified Professional (VCP)
7 1 (0.79%) MCITP
7 1 (0.79%) CCNP
7 1 (0.79%) CCDA
7 1 (0.79%) PRINCE2 Certification
Quality Assurance & Compliance
1 30 (23.62%) SLA
2 11 (8.66%) COBIT
3 5 (3.94%) QA
System Software
1 34 (26.77%) Active Directory
2 5 (3.94%) Terminal Services
3 2 (1.57%) VMware Infrastructure
4 1 (0.79%) vSphere
4 1 (0.79%) vCloud
Systems Management
1 8 (6.30%) SCCM
2 3 (2.36%) Puppet
2 3 (2.36%) Vagrant
2 3 (2.36%) Opscode Chef
3 2 (1.57%) Tivoli
4 1 (0.79%) BMC PATROL
4 1 (0.79%) Backup Exec
4 1 (0.79%) WMI
4 1 (0.79%) WSUS
4 1 (0.79%) SCOM
Vendors
1 38 (29.92%) Microsoft
2 15 (11.81%) VMware
3 10 (7.87%) Oracle
4 7 (5.51%) FrontRange
5 5 (3.94%) BMC
5 5 (3.94%) CA
5 5 (3.94%) ServiceNow
6 4 (3.15%) IBM
7 3 (2.36%) Remedy
8 2 (1.57%) Altiris
8 2 (1.57%) LANDesk
8 2 (1.57%) DevExpress
8 2 (1.57%) SolarWinds
8 2 (1.57%) Sybase
8 2 (1.57%) Cisco
9 1 (0.79%) CheckPoint
9 1 (0.79%) HP
9 1 (0.79%) Dell
9 1 (0.79%) EMC
9 1 (0.79%) Avaya
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