The table below looks at the statistics for ITSM skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 4 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 186 194 200
Rank change year-on-year
+8 +6
Permanent jobs citing ITSM 51 60 52
As % of all permanent IT jobs located in the South West 1.00% 1.03% 0.79%
As % of the Processes & Methodologies category 1.13% 1.16% 0.92%
Number of salaries quoted 36 48 41
Median salary £44,000 £48,750 £39,500
Median salary % change year-on-year
-9.74% +23.41%
90% offered a salary of more than £24,000 £19,000 £27,000
10% offered a salary of more than £51,000 £65,436 £87,500
UK excluding London median salary £45,000 £42,500 £37,500
% change year-on-year
+5.88% +13.33%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4500 5170 5642
As % of all permanent IT jobs located in the South West 87.86% 88.69% 85.90%
Number of salaries quoted 3737 4355 4639
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South West region.

ITSM Salary Trend in the South West

ITSM
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing ITSM across the South West region over the 3 months to 4 December 2016.

ITSM Salary Histogram in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +27 25 £44,000 -7.36% 3
Gloucestershire -20 7 £48,500 +68.69%
Cornwall - 7 - -
Wiltshire +3 6 £37,500 -31.81%
Somerset +6 4 £23,500 -22.31%
Devon -17 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 4 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 123 (89.78%) Service Management
2 119 (86.86%) ITIL
3 63 (45.99%) Microsoft
4 45 (32.85%) Agile Software Development
5 43 (31.39%) VMware
5 43 (31.39%) MS Excel
6 42 (30.66%) Data Protection
7 40 (29.20%) Service Delivery
8 39 (28.47%) VMware Infrastructure
9 36 (26.28%) SLA
10 35 (25.55%) Active Directory
11 34 (24.82%) Problem Management
12 32 (23.36%) Incident Management
12 32 (23.36%) Management Information System
13 30 (21.90%) Windows
14 28 (20.44%) Data Centre
14 28 (20.44%) Service Design
15 26 (18.98%) Stakeholder Management
16 25 (18.25%) MS PowerPoint
16 25 (18.25%) Degree
16 25 (18.25%) ITIL Certification
17 24 (17.52%) PRINCE2
17 24 (17.52%) DNS
18 23 (16.79%) Security Cleared
19 22 (16.06%) Hyper-V
19 22 (16.06%) ITIL V3
19 22 (16.06%) Analytical Skills
19 22 (16.06%) Cisco
19 22 (16.06%) Programme Management
20 21 (15.33%) Linux

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.57%) MS Exchange
2 6 (4.38%) SharePoint
3 4 (2.92%) Apache
3 4 (2.92%) IIS
3 4 (2.92%) Jetty
3 4 (2.92%) Tomcat
4 3 (2.19%) BizTalk Server
4 3 (2.19%) Exchange Server 2010
4 3 (2.19%) Skype for Business
5 2 (1.46%) OpenROAD
5 2 (1.46%) WebLogic
5 2 (1.46%) WebSphere
6 1 (0.73%) CMS
6 1 (0.73%) OpenStack
Applications
1 43 (31.39%) MS Excel
2 25 (18.25%) MS PowerPoint
3 19 (13.87%) MS Office
4 5 (3.65%) AutoCAD
4 5 (3.65%) SOLIDWORKS
5 1 (0.73%) MS Visio
Business Applications
1 9 (6.57%) Remedy ITSM
2 3 (2.19%) Unit4 Business World
Cloud Services
1 9 (6.57%) IaaS
1 9 (6.57%) PaaS
2 5 (3.65%) Office 365
3 3 (2.19%) Azure Active Directory
3 3 (2.19%) Microsoft Azure
3 3 (2.19%) SaaS
4 2 (1.46%) Cloud Computing
Communications & Networking
1 24 (17.52%) DNS
2 19 (13.87%) Internet
3 18 (13.14%) Firewall
4 12 (8.76%) Junos
5 10 (7.30%) WAN
6 9 (6.57%) LAN
6 9 (6.57%) SAN
7 8 (5.84%) Intrusion Detection
7 8 (5.84%) Network Security
8 7 (5.11%) DHCP
8 7 (5.11%) SMS
8 7 (5.11%) TCP/IP
9 6 (4.38%) MPLS
9 6 (4.38%) VLAN
9 6 (4.38%) VoIP
9 6 (4.38%) WLAN
10 4 (2.92%) Unified Communications
10 4 (2.92%) VPN
11 3 (2.19%) SMTP
11 3 (2.19%) Wi-Fi
Database & Business Intelligence
1 14 (10.22%) SQL Server
2 7 (5.11%) Hadoop
3 3 (2.19%) SQL Server Integration Services
4 2 (1.46%) RDBMS
4 2 (1.46%) Relational Database
Development Applications
1 4 (2.92%) Eclipse
1 4 (2.92%) Visual Studio
General
1 21 (15.33%) Finance
2 10 (7.30%) Telecoms
3 3 (2.19%) Billing
4 2 (1.46%) Back Office
4 2 (1.46%) Banking
4 2 (1.46%) Electronics
5 1 (0.73%) Advertising
5 1 (0.73%) Aerospace
5 1 (0.73%) Manufacturing
5 1 (0.73%) Retail
Job Titles
1 15 (10.95%) Analyst
1 15 (10.95%) Service Manager
1 15 (10.95%) Support Engineer
2 12 (8.76%) Architect
3 10 (7.30%) Consultant
3 10 (7.30%) Delivery Manager
3 10 (7.30%) Head of Service Management
3 10 (7.30%) Services Delivery Manager
4 9 (6.57%) Solutions Architect
5 7 (5.11%) ITSM Consultant
5 7 (5.11%) Remedy Consultant
5 7 (5.11%) Support Consultant
6 5 (3.65%) Senior Consultant
6 5 (3.65%) Senior ITSM Consultant
6 5 (3.65%) Senior Remedy Consultant
6 5 (3.65%) Senior Support Consultant
6 5 (3.65%) Service Analyst
6 5 (3.65%) Storage Engineer
6 5 (3.65%) Systems Engineer
7 4 (2.92%) IT Manager
Libraries, Frameworks & Software Standards
1 7 (5.11%) .NET
1 7 (5.11%) Flash
2 4 (2.92%) SAML
3 3 (2.19%) Web Services
4 2 (1.46%) CSS
4 2 (1.46%) HTML
4 2 (1.46%) XML
Miscellaneous
1 32 (23.36%) Management Information System
2 28 (20.44%) Data Centre
3 22 (16.06%) Analytical Skills
4 19 (13.87%) NHS
5 16 (11.68%) Enterprise Software
5 16 (11.68%) Video Conferencing
6 14 (10.22%) Statistics
6 14 (10.22%) User Experience
7 12 (8.76%) Data Protection Act
8 8 (5.84%) Driving Licence
9 7 (5.11%) BYOD
10 6 (4.38%) CMDB
11 5 (3.65%) Mathematics
11 5 (3.65%) Physics
12 4 (2.92%) Virtual Team
13 2 (1.46%) Client/Server
13 2 (1.46%) Clustering
13 2 (1.46%) Distributed Denial-of-Service
14 1 (0.73%) Computer Science
14 1 (0.73%) Handset
Operating Systems
1 30 (21.90%) Windows
2 21 (15.33%) Linux
2 21 (15.33%) Windows Server
3 9 (6.57%) OpenVMS
3 9 (6.57%) Solaris
3 9 (6.57%) Windows Server 2012
4 7 (5.11%) CentOS
4 7 (5.11%) Unix
5 6 (4.38%) Windows Server 2008
6 4 (2.92%) Red Hat Enterprise Linux
7 3 (2.19%) Windows 10
8 1 (0.73%) HPUX
8 1 (0.73%) Windows 7
8 1 (0.73%) Windows Server 2003
8 1 (0.73%) Windows Vista
Processes & Methodologies
1 123 (89.78%) Service Management
2 119 (86.86%) ITIL
3 45 (32.85%) Agile Software Development
4 42 (30.66%) Data Protection
5 40 (29.20%) Service Delivery
6 34 (24.82%) Problem Management
7 32 (23.36%) Incident Management
8 28 (20.44%) Service Design
9 26 (18.98%) Stakeholder Management
10 24 (17.52%) PRINCE2
11 22 (16.06%) ITIL V3
11 22 (16.06%) Programme Management
12 21 (15.33%) Continuous Improvement
13 20 (14.60%) Change Management
13 20 (14.60%) Mentoring
14 17 (12.41%) TOGAF
15 15 (10.95%) Presales
16 14 (10.22%) MODAF
17 13 (9.49%) Information Assurance
17 13 (9.49%) Waterfall
Programming Languages
1 13 (9.49%) C
2 10 (7.30%) PowerShell
3 7 (5.11%) C#
4 6 (4.38%) Java
4 6 (4.38%) SQL
5 4 (2.92%) PHP
6 2 (1.46%) JavaScript
6 2 (1.46%) VB
Qualifications
1 25 (18.25%) Degree
1 25 (18.25%) ITIL Certification
2 23 (16.79%) Security Cleared
3 20 (14.60%) CCNA
3 20 (14.60%) Cisco Certification
4 18 (13.14%) Microsoft Certification
5 15 (10.95%) DV Cleared
5 15 (10.95%) ITIL Foundation Certificate
6 12 (8.76%) JNCIA
7 11 (8.03%) ISEB
7 11 (8.03%) MCITP
8 7 (5.11%) GIAC
8 7 (5.11%) GSEC
8 7 (5.11%) MBCS
8 7 (5.11%) MCSE
9 6 (4.38%) MCP
9 6 (4.38%) SC Cleared
10 5 (3.65%) DBS Check
11 3 (2.19%) CISSP
11 3 (2.19%) Postgraduate
Quality Assurance & Compliance
1 36 (26.28%) SLA
2 8 (5.84%) ISO/IEC 27001
3 6 (4.38%) ISO 9001
4 3 (2.19%) BS7799
4 3 (2.19%) COBIT
4 3 (2.19%) PCI DSS
5 1 (0.73%) QA
System Software
1 39 (28.47%) VMware Infrastructure
2 35 (25.55%) Active Directory
3 22 (16.06%) Hyper-V
4 4 (2.92%) Virtual Desktop
4 4 (2.92%) Virtual Machines
5 2 (1.46%) XenApp
5 2 (1.46%) XenDesktop
Systems Management
1 11 (8.03%) SCCM
2 10 (7.30%) NetBackup
3 7 (5.11%) AirWatch
4 3 (2.19%) Cisco Prime
5 1 (0.73%) Backup Exec
5 1 (0.73%) Host Intrusion Detection System
5 1 (0.73%) HP Data Protector
5 1 (0.73%) Nagios
5 1 (0.73%) Network Intrusion Detection System
5 1 (0.73%) RSA enVision
5 1 (0.73%) SCOM
Vendors
1 63 (45.99%) Microsoft
2 43 (31.39%) VMware
3 22 (16.06%) Cisco
4 16 (11.68%) HP
5 15 (10.95%) Juniper
6 14 (10.22%) 3PAR
7 12 (8.76%) Veeam
8 11 (8.03%) Cadence
9 10 (7.30%) Veritas
10 9 (6.57%) NetApp
10 9 (6.57%) Remedy
11 8 (5.84%) BMC
11 8 (5.84%) Oracle
12 7 (5.11%) Cloudera
12 7 (5.11%) Red Hat
13 6 (4.38%) Citrix
14 3 (2.19%) Civica
14 3 (2.19%) Draytek
14 3 (2.19%) Fortinet
14 3 (2.19%) SolarWinds
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