ITSM Jobs in the South West

IT Service Management (ITSM)
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 176 169 157
Rank change year-on-year -7 -12 +71
Permanent jobs citing ITSM 108 118 166
As % of all permanent jobs advertised in the South West 1.18% 1.68% 2.09%
As % of the Processes & Methodologies category 1.40% 1.78% 2.20%
Number of salaries quoted 64 60 115
10th Percentile £26,400 £26,250 £21,750
25th Percentile £32,938 £28,375 £25,000
Median annual salary (50th Percentile) £42,500 £35,799 £32,429
Median % change year-on-year +18.72% +10.39% -15.05%
75th Percentile £57,313 £49,688 £49,313
90th Percentile £70,750 £68,750 £62,500
England median annual salary £50,000 £50,950 £49,500
% change year-on-year -1.86% +2.93% -

All Process and Methodology Skills
South West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 7,698 6,620 7,544
As % of all permanent jobs advertised in the South West 84.16% 94.53% 95.08%
Number of salaries quoted 5,535 3,691 4,984
10th Percentile £28,500 £30,500 £30,892
25th Percentile £37,500 £39,250 £38,037
Median annual salary (50th Percentile) £50,500 £52,500 £50,000
Median % change year-on-year -3.81% +5.00% +7.53%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £81,250 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

3-month moving average salary quoted in jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

Salary distribution for jobs citing ITSM in the South West over the 6 months to 27 April 2024.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +3 37 £42,500 +13.33% 10
Wiltshire +4 33 £36,000 -15.29% 11
Gloucestershire -45 14 £31,500 -28.00% 1
Somerset +13 10 £55,250 +121.00% 1
Dorset -15 8 £27,500 -15.38%
Devon -21 3 £45,000 +38.77%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.33%) SharePoint
2 7 (6.48%) Confluence
2 7 (6.48%) Microsoft Exchange
3 2 (1.85%) SAS
Applications
1 8 (7.41%) Microsoft Office
2 5 (4.63%) Microsoft Excel
2 5 (4.63%) Microsoft PowerPoint
3 1 (0.93%) Microsoft Project
Business Applications
1 4 (3.70%) Remedy ITSM
2 1 (0.93%) Primavera
2 1 (0.93%) SAP Oil and Gas
Cloud Services
1 31 (28.70%) Microsoft 365
2 24 (22.22%) Azure
3 14 (12.96%) Entra ID
4 7 (6.48%) AWS
4 7 (6.48%) Dynamics 365
4 7 (6.48%) IaaS
4 7 (6.48%) OneDrive
5 5 (4.63%) Nutanix
5 5 (4.63%) OpenShift
5 5 (4.63%) PaaS
5 5 (4.63%) Power Platform
6 4 (3.70%) WhatsApp
7 2 (1.85%) GCP
7 2 (1.85%) OCI
7 2 (1.85%) SaaS
Communications & Networking
1 9 (8.33%) DNS
2 7 (6.48%) DHCP
3 6 (5.56%) Firewall
3 6 (5.56%) LAN
3 6 (5.56%) WAN
4 5 (4.63%) Wi-Fi
4 5 (4.63%) Wireless
4 5 (4.63%) WLAN
5 3 (2.78%) Remote Desktop
5 3 (2.78%) VoIP
6 2 (1.85%) NetScaler
6 2 (1.85%) SAN
6 2 (1.85%) TCP/IP
6 2 (1.85%) VPN
Database & Business Intelligence
1 5 (4.63%) MySQL
1 5 (4.63%) SQL Server
Development Applications
1 10 (9.26%) JIRA
General
1 32 (29.63%) Social Skills
2 10 (9.26%) Finance
2 10 (9.26%) Inclusion and Diversity
2 10 (9.26%) Public Sector
3 6 (5.56%) Banking
4 5 (4.63%) Retail
5 4 (3.70%) Legal
6 3 (2.78%) Organisational Skills
7 2 (1.85%) Presentation Skills
7 2 (1.85%) Publishing
7 2 (1.85%) Tech for Good
8 1 (0.93%) Aerospace
8 1 (0.93%) Documentation Skills
8 1 (0.93%) Telecoms
Job Titles
1 23 (21.30%) IT Support
2 19 (17.59%) Analyst
3 15 (13.89%) IT Support Technician
3 15 (13.89%) IT Technician
3 15 (13.89%) Support Technician
4 11 (10.19%) IT Analyst
5 10 (9.26%) Infrastructure Engineer
5 10 (9.26%) Support Analyst
6 8 (7.41%) Lead
6 8 (7.41%) Service Analyst
6 8 (7.41%) Service Desk Analyst
7 7 (6.48%) Business Manager
7 7 (6.48%) Business Systems Manager
7 7 (6.48%) Head of IT
7 7 (6.48%) Systems Manager
8 6 (5.56%) Architect
8 6 (5.56%) IT Manager
8 6 (5.56%) Operations Engineer
9 5 (4.63%) 3rd Line Infrastructure Engineer
9 5 (4.63%) Infrastructure Operations Engineer
Libraries, Frameworks & Software Standards
1 2 (1.85%) AngularJS
1 2 (1.85%) CSS
1 2 (1.85%) HTML
1 2 (1.85%) Twitter Bootstrap
1 2 (1.85%) Web Services
2 1 (0.93%) Oracle Fusion
Miscellaneous
1 24 (22.22%) Management Information System
2 22 (20.37%) Driving Licence
3 7 (6.48%) Self-Motivation
4 5 (4.63%) EMC VNX
4 5 (4.63%) Public Cloud
5 3 (2.78%) CMDB
6 2 (1.85%) Legacy Systems
6 2 (1.85%) Replication
6 2 (1.85%) Smartphone
7 1 (0.93%) Data Centre
7 1 (0.93%) Robotics
Operating Systems
1 41 (37.96%) Windows
2 16 (14.81%) Windows 10
3 14 (12.96%) Windows Server
4 7 (6.48%) Windows Server 2016
4 7 (6.48%) Windows Server 2019
5 6 (5.56%) Linux
6 5 (4.63%) Apple iOS
7 3 (2.78%) Android
8 2 (1.85%) Windows Server 2012
Processes & Methodologies
1 80 (74.07%) ITIL
2 62 (57.41%) Service Management
3 33 (30.56%) Service Delivery
4 24 (22.22%) Change Management
4 24 (22.22%) Customer Service
4 24 (22.22%) Problem-Solving
5 23 (21.30%) Configuration Management
5 23 (21.30%) Digital Strategy
6 17 (15.74%) Information Security
7 16 (14.81%) Continuous Improvement
7 16 (14.81%) User Experience
8 13 (12.04%) Artificial Intelligence
9 12 (11.11%) Project Delivery
9 12 (11.11%) Project Management
9 12 (11.11%) Robotic Process Automation
10 10 (9.26%) Asset Management
10 10 (9.26%) Fintech
10 10 (9.26%) Infrastructure Engineering
10 10 (9.26%) Mentoring
10 10 (9.26%) TOGAF
Programming Languages
1 5 (4.63%) JavaScript
1 5 (4.63%) PHP
2 4 (3.70%) PowerShell
3 1 (0.93%) C
3 1 (0.93%) SQL
Qualifications
1 33 (30.56%) Security Cleared
2 29 (26.85%) SC Cleared
3 23 (21.30%) A+ Certification
4 10 (9.26%) Degree
5 9 (8.33%) Network+ Certification
6 8 (7.41%) PMI Certification
6 8 (7.41%) PMP
7 7 (6.48%) APMG
7 7 (6.48%) Microsoft Certification
8 5 (4.63%) CCNA
8 5 (4.63%) Cisco Certification
9 4 (3.70%) ITIL Certification
10 3 (2.78%) MCSE
11 2 (1.85%) CompTIA Security+
11 2 (1.85%) Computer Science Degree
11 2 (1.85%) DBS Check
11 2 (1.85%) MCITP
11 2 (1.85%) MCP
12 1 (0.93%) DV Cleared
12 1 (0.93%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 11 (10.19%) Cyber Essentials
2 4 (3.70%) ISO/IEC 27001
3 3 (2.78%) COBIT
3 3 (2.78%) ISO 14001
3 3 (2.78%) ISO 9001
3 3 (2.78%) SLA
4 2 (1.85%) QA
5 1 (0.93%) PMO
System Software
1 45 (41.67%) Active Directory
2 9 (8.33%) VMware Infrastructure
3 7 (6.48%) Hyper-V
3 7 (6.48%) VMware ESXi
4 5 (4.63%) Docker
4 5 (4.63%) XenDesktop
5 3 (2.78%) XenApp
Systems Management
1 15 (13.89%) SCCM
2 13 (12.04%) Microsoft Intune
3 7 (6.48%) vCenter Server
4 6 (5.56%) Nagios
5 5 (4.63%) Ansible
5 5 (4.63%) EMC NetWorker
5 5 (4.63%) Kubernetes
6 3 (2.78%) OpenView
7 2 (1.85%) CASB
7 2 (1.85%) FortiGate
7 2 (1.85%) WSUS
Vendors
1 59 (54.63%) Microsoft
2 21 (19.44%) ServiceNow
3 15 (13.89%) Salesforce
4 12 (11.11%) Veeam
5 10 (9.26%) VMware
6 7 (6.48%) Meraki
7 6 (5.56%) SolarWinds
8 5 (4.63%) Aruba
8 5 (4.63%) Citrix
8 5 (4.63%) EMC
8 5 (4.63%) Red Hat
9 4 (3.70%) BMC
9 4 (3.70%) HP
9 4 (3.70%) Remedy
10 3 (2.78%) Apple
10 3 (2.78%) Oracle
10 3 (2.78%) Sun
11 2 (1.85%) Cisco
11 2 (1.85%) SAP
11 2 (1.85%) Sophos